JP6999580B2 - インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携 - Google Patents

インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携 Download PDF

Info

Publication number
JP6999580B2
JP6999580B2 JP2018562350A JP2018562350A JP6999580B2 JP 6999580 B2 JP6999580 B2 JP 6999580B2 JP 2018562350 A JP2018562350 A JP 2018562350A JP 2018562350 A JP2018562350 A JP 2018562350A JP 6999580 B2 JP6999580 B2 JP 6999580B2
Authority
JP
Japan
Prior art keywords
server
bot server
message
bot
session
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
JP2018562350A
Other languages
English (en)
Japanese (ja)
Other versions
JP2019530908A (ja
JP2019530908A5 (enExample
Inventor
セイガー,アカシュ
クマール,アヌシュ
Original Assignee
オラクル・インターナショナル・コーポレイション
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by オラクル・インターナショナル・コーポレイション filed Critical オラクル・インターナショナル・コーポレイション
Publication of JP2019530908A publication Critical patent/JP2019530908A/ja
Publication of JP2019530908A5 publication Critical patent/JP2019530908A5/ja
Priority to JP2021208101A priority Critical patent/JP7228668B2/ja
Application granted granted Critical
Publication of JP6999580B2 publication Critical patent/JP6999580B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/14Session management
    • H04L67/148Migration or transfer of sessions
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/20Natural language analysis
    • G06F40/205Parsing
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00Handling natural language data
    • G06F40/30Semantic analysis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/02Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/214Monitoring or handling of messages using selective forwarding

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Health & Medical Sciences (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Computational Linguistics (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Artificial Intelligence (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Computer And Data Communications (AREA)
  • Telephonic Communication Services (AREA)
JP2018562350A 2016-06-21 2017-03-17 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携 Active JP6999580B2 (ja)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2021208101A JP7228668B2 (ja) 2016-06-21 2021-12-22 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US201662353002P 2016-06-21 2016-06-21
US62/353,002 2016-06-21
PCT/US2017/022952 WO2017222617A1 (en) 2016-06-21 2017-03-17 Internet cloud-hosted natural language interactive messaging system server collaboration

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2021208101A Division JP7228668B2 (ja) 2016-06-21 2021-12-22 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携

Publications (3)

Publication Number Publication Date
JP2019530908A JP2019530908A (ja) 2019-10-24
JP2019530908A5 JP2019530908A5 (enExample) 2020-04-23
JP6999580B2 true JP6999580B2 (ja) 2022-01-18

Family

ID=58547791

Family Applications (2)

Application Number Title Priority Date Filing Date
JP2018562350A Active JP6999580B2 (ja) 2016-06-21 2017-03-17 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携
JP2021208101A Active JP7228668B2 (ja) 2016-06-21 2021-12-22 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携

Family Applications After (1)

Application Number Title Priority Date Filing Date
JP2021208101A Active JP7228668B2 (ja) 2016-06-21 2021-12-22 インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携

Country Status (5)

Country Link
US (2) US10270864B2 (enExample)
EP (1) EP3472980B1 (enExample)
JP (2) JP6999580B2 (enExample)
CN (1) CN109155748B (enExample)
WO (1) WO2017222617A1 (enExample)

Families Citing this family (30)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
CN109155748B (zh) 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
US10540711B1 (en) 2016-09-16 2020-01-21 American Innovative Applications Corporation Multi-functional integrated communications system application for user transactions
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10827036B2 (en) * 2016-09-19 2020-11-03 Palantir Technologies Inc. Version control machine
US10361975B2 (en) * 2016-10-10 2019-07-23 Microsoft Technology Licensing, Llc Messaging bot selection in multi-bot chat sessions
US10776081B2 (en) * 2017-03-21 2020-09-15 O.C. Tanner Company Systems and methods for utilizing webhooks integrated in platform-as-a-service supported application development and deployment
US11777875B2 (en) * 2017-09-15 2023-10-03 Microsoft Technology Licensing, Llc Capturing and leveraging signals reflecting BOT-to-BOT delegation
US10530879B2 (en) * 2017-09-20 2020-01-07 Microsoft Technology Licensing, Llc Interactive notification panels in a computing system
US11605100B1 (en) 2017-12-22 2023-03-14 Salesloft, Inc. Methods and systems for determining cadences
US11301777B1 (en) * 2018-04-19 2022-04-12 Meta Platforms, Inc. Determining stages of intent using text processing
EP3624136A1 (en) * 2018-09-14 2020-03-18 Koninklijke Philips N.V. Invoking chatbot in a communication session
US10521220B1 (en) 2018-12-18 2019-12-31 Palantir Technologies Inc. Systems and methods for coordinating the deployment of components to defined user groups
US11245719B2 (en) * 2019-01-11 2022-02-08 Oracle International Corporation Systems and methods for enhanced host classification
EP3928478A1 (en) * 2019-02-22 2021-12-29 Liveperson, Inc. Dynamic text message processing implementing endpoint communication channel selection
WO2021026435A1 (en) * 2019-08-07 2021-02-11 Liveperson, Inc. Systems and methods for transferring messaging to automation
US10650163B2 (en) * 2019-08-14 2020-05-12 BehavioSec Inc Bot detection and access grant or denial based on bot identified
US10951554B1 (en) * 2019-09-12 2021-03-16 Genesys Telecommunications Laboratories, Inc. Systems and methods facilitating bot communications
US11176942B2 (en) * 2019-11-26 2021-11-16 Vui, Inc. Multi-modal conversational agent platform
JP7379123B2 (ja) 2019-11-29 2023-11-14 キヤノン株式会社 サーバシステム
JP7434560B2 (ja) * 2019-12-13 2024-02-20 ライブパーソン, インコーポレイテッド 双方向通信システムのためのサービスとしての機能クラウドチャットボット
CN111510480B (zh) * 2020-04-08 2022-09-13 北京百度网讯科技有限公司 一种请求发送方法、装置以及第一服务器
US11930097B2 (en) * 2020-10-14 2024-03-12 Ttec Holdings, Inc. Integrated orchestration of intelligent systems
EP4281868A1 (en) * 2021-01-19 2023-11-29 Slack Technologies, LLC Asynchronous distributed modular function calling
CN113448594B (zh) * 2021-06-29 2024-06-18 京东科技控股股份有限公司 服务的处理方法、装置、计算机设备及存储介质
US12321428B2 (en) * 2021-07-08 2025-06-03 Nippon Telegraph And Telephone Corporation User authentication device, user authentication method, and user authentication computer program
US11586878B1 (en) 2021-12-10 2023-02-21 Salesloft, Inc. Methods and systems for cascading model architecture for providing information on reply emails
US12395509B2 (en) 2022-11-02 2025-08-19 Capital One Services, Llc Computer-based systems configured for automatic detection of a verified identity related to interaction sessions and methods of use thereof
US12431135B2 (en) 2023-05-02 2025-09-30 Bank Of America Corporation System and method for cross-domain and cross-linguistic knowledge-reinforced user servicing

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030093480A1 (en) 2001-11-15 2003-05-15 International Business Machines Corporation Accessing information using an instant messaging system
US20040030750A1 (en) 2002-04-02 2004-02-12 Worldcom, Inc. Messaging response system
CN1780412A (zh) 2004-11-26 2006-05-31 腾讯科技(深圳)有限公司 无线通信终端与互联网消息处理器交互的实现方法
JP2007219964A (ja) 2006-02-20 2007-08-30 Hitachi Ltd 負荷分散方法およびシステム
US20130346513A1 (en) 2012-06-22 2013-12-26 Facebook Inc. Migrating a chat message service provided by a chat server to a new chat server
JP2016511886A (ja) 2013-02-05 2016-04-21 フェイスブック,インク. モバイルからのウェブ・プリファレンスの推測

Family Cites Families (82)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2176165A1 (en) 1995-05-19 1996-11-20 Hosagrahar Visvesvaraya Jagadish Method for querying incrementally maintained transactional databases
US8903950B2 (en) 2000-05-05 2014-12-02 Citrix Systems, Inc. Personalized content delivery using peer-to-peer precaching
US7181492B2 (en) 2000-10-17 2007-02-20 Concerto Software, Inc. Transfer of an internet chat session between servers
US20020152463A1 (en) 2000-11-16 2002-10-17 Dudkiewicz Gil Gavriel System and method for personalized presentation of video programming events
US7096262B2 (en) 2001-03-22 2006-08-22 Intel Corporation Apparatus and method for asymmetric electronic commerce transactions
US8543484B2 (en) 2001-04-30 2013-09-24 Goldman Sachs & Co. Universal interface to a financial trading system
US7516208B1 (en) 2001-07-20 2009-04-07 International Business Machines Corporation Event database management method and system for network event reporting system
US7225232B2 (en) 2002-03-28 2007-05-29 Nortel Networks Limited, Using existing web-based information to generate responses to user queries
US7565425B2 (en) 2003-07-02 2009-07-21 Amazon Technologies, Inc. Server architecture and methods for persistently storing and serving event data
US7277895B2 (en) 2003-08-22 2007-10-02 Ora International, Inc. System and method of parsing a template for generating presentation data
US7454469B2 (en) 2003-12-22 2008-11-18 International Business Machines Corporation Method and system for instant messaging Bots specification using state transition methodology and XML
US7496500B2 (en) 2004-03-01 2009-02-24 Microsoft Corporation Systems and methods that determine intent of data and respond to the data based on the intent
US7747601B2 (en) 2006-08-14 2010-06-29 Inquira, Inc. Method and apparatus for identifying and classifying query intent
US7464141B2 (en) 2004-06-30 2008-12-09 Scencera Technologies, Llc Method and system for associating related messages of different types
US20060021004A1 (en) * 2004-07-21 2006-01-26 International Business Machines Corporation Method and system for externalized HTTP authentication
US8103723B1 (en) 2004-10-07 2012-01-24 Google Inc. Message server that retains messages deleted by one client application for access by another client application
US20060136298A1 (en) 2004-12-16 2006-06-22 Conversagent, Inc. Methods and apparatus for contextual advertisements in an online conversation thread
US7356567B2 (en) 2004-12-30 2008-04-08 Aol Llc, A Delaware Limited Liability Company Managing instant messaging sessions on multiple devices
US9497600B2 (en) 2005-10-28 2016-11-15 Hewlett Packard Enterprise Development Lp Service chaining
US20070174246A1 (en) 2006-01-25 2007-07-26 Sigurdsson Johann T Multiple client search method and system
US7503007B2 (en) 2006-05-16 2009-03-10 International Business Machines Corporation Context enhanced messaging and collaboration system
US9413590B2 (en) 2006-08-22 2016-08-09 Orange Method for management of a secured transfer session through an address translation device, corresponding server and computer program
US9318108B2 (en) 2010-01-18 2016-04-19 Apple Inc. Intelligent automated assistant
US7996855B2 (en) 2006-09-15 2011-08-09 Oracle International Corporation Personal messaging application programming interface for integrating an application with groupware systems
US7921214B2 (en) 2006-12-19 2011-04-05 International Business Machines Corporation Switching between modalities in a speech application environment extended for interactive text exchanges
US8331351B2 (en) 2007-01-05 2012-12-11 International Business Machines Corporation Communicating with session initiation protocol (SIP) application sessions using a message-oriented middleware system
US7716281B2 (en) * 2007-02-12 2010-05-11 Oomble, Inc. Method and system for transferring content from the web to mobile devices
US7286661B1 (en) * 2007-05-01 2007-10-23 Unison Technologies Llc Systems and methods for scalable hunt-group management
US8040921B2 (en) * 2007-06-15 2011-10-18 Sony Ericsson Mobile Communications Ab Method and apparatus for controlling the transfer of private information in a communication system
US8543565B2 (en) 2007-09-07 2013-09-24 At&T Intellectual Property Ii, L.P. System and method using a discriminative learning approach for question answering
US20100004004A1 (en) 2008-07-02 2010-01-07 William Browne-Swinburne System and Method for Matching User Preferences to Places of Interest
US8583810B2 (en) 2008-01-04 2013-11-12 Red Hat, Inc. Session affinity cache and manager
US20090234924A1 (en) 2008-03-14 2009-09-17 Microsoft Corporation Automatic Association of Messages with Conversations
US8238891B1 (en) 2008-05-01 2012-08-07 Wendy W. Tam Method and system for interactive delivery of data content to mobile devices
US9152722B2 (en) 2008-07-22 2015-10-06 Yahoo! Inc. Augmenting online content with additional content relevant to user interest
US8260637B2 (en) 2008-10-03 2012-09-04 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
US9858925B2 (en) 2009-06-05 2018-01-02 Apple Inc. Using context information to facilitate processing of commands in a virtual assistant
US8554567B2 (en) 2009-08-21 2013-10-08 Voxeo Corporation Multi-channel interactive self-help application platform and method
US8948057B2 (en) 2009-12-15 2015-02-03 At&T Intellectual Property I, L.P. Securing uniform resource identifier information for multimedia calls
US8676565B2 (en) 2010-03-26 2014-03-18 Virtuoz Sa Semantic clustering and conversational agents
CN102870098B (zh) 2010-05-27 2015-09-30 株式会社日立制作所 经由通信网络向远程文件服务器传送文件的本地文件服务器及具有该文件服务器的存储系统
US9959325B2 (en) 2010-06-18 2018-05-01 Nokia Technologies Oy Method and apparatus for supporting distributed deductive closures using multidimensional result cursors
US20120042016A1 (en) * 2010-08-10 2012-02-16 Google Inc. Exposing resource capabilities to web applications
US9361604B2 (en) 2010-09-23 2016-06-07 Avaya Inc. System and method for a context-based rich communication log
CN102469042B (zh) * 2010-11-19 2016-01-20 中兴通讯股份有限公司 聊天会话发送输出消息和获取输出消息的方法及系统
US8943147B2 (en) 2010-12-15 2015-01-27 International Business Machines Corporation Sending a chat context to a recipient
US20120173566A1 (en) 2010-12-31 2012-07-05 Quora, Inc. Multi-functional navigation bar
US9495398B2 (en) 2011-02-18 2016-11-15 International Business Machines Corporation Index for hybrid database
US8914446B2 (en) 2011-04-05 2014-12-16 Avaya Inc. IM continuation across SIP sessions and across clients for point-to-point and multi-user chat
US20130103686A1 (en) 2011-10-21 2013-04-25 Startup Productions, Llc Method and apparatus for interest matching, discovery, communication and collaboration
US8732810B2 (en) 2011-10-27 2014-05-20 Cellco Partnership IP push platform and connection protocol in a push notification framework
WO2013089740A1 (en) 2011-12-15 2013-06-20 Intel Corporation Evolving metadata
US20150172228A1 (en) 2012-04-17 2015-06-18 George Zalepa Method and system for communicating information over a network
US9575963B2 (en) 2012-04-20 2017-02-21 Maluuba Inc. Conversational agent
US20120296638A1 (en) 2012-05-18 2012-11-22 Ashish Patwa Method and system for quickly recognizing and responding to user intents and questions from natural language input using intelligent hierarchical processing and personalized adaptive semantic interface
US20140122083A1 (en) 2012-10-26 2014-05-01 Duan Xiaojiang Chatbot system and method with contextual input and output messages
US20140122618A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan User-aided learning chatbot system and method
KR20140054481A (ko) 2012-10-26 2014-05-09 삼성전자주식회사 전자장치에서 메시지 대화를 위한 방법 및 장치
US9356574B2 (en) 2012-11-20 2016-05-31 Karl L. Denninghoff Search and navigation to specific document content
WO2014089539A1 (en) 2012-12-07 2014-06-12 Genesys Telecommunications Laboratories, Inc. Cross-channel conversations with context aware transition between channels
US9875494B2 (en) 2013-04-16 2018-01-23 Sri International Using intents to analyze and personalize a user's dialog experience with a virtual personal assistant
WO2014183035A1 (en) 2013-05-10 2014-11-13 Veveo, Inc. Method and system for capturing and exploiting user intent in a conversational interaction based information retrieval system
US20150039675A1 (en) 2013-07-31 2015-02-05 Microsoft Corporation Messaging over http protocol for data exchange
US9015730B1 (en) 2013-12-17 2015-04-21 International Business Machines Corporation Natural language access to application programming interfaces
JP2017517063A (ja) 2014-04-24 2017-06-22 バークレイズ バンク ピーエルシー インスタントメッセージングシステムおよび方法
US9705832B2 (en) 2014-08-27 2017-07-11 Lenovo (Singapore) Pte. Ltd. Context-aware aggregation of text-based messages
US11651242B2 (en) 2014-08-27 2023-05-16 International Business Machines Corporation Generating answers to text input in an electronic communication tool with a question answering system
US20160086499A1 (en) 2014-09-23 2016-03-24 Kaybus, Inc. Knowledge brokering and knowledge campaigns
US10116596B2 (en) 2014-09-29 2018-10-30 International Business Machines Corporation Personalizing data system components and data sources as chatbots in a group chat session
US20180302437A1 (en) 2014-11-13 2018-10-18 Cleafy S.r.l. Methods of identifying and counteracting internet attacks
US10437835B2 (en) 2014-12-18 2019-10-08 International Business Machines Corporation Scoring attributes in a deep question answering system based on syntactic or semantic guidelines
CN104735066B (zh) * 2015-03-18 2018-10-16 百度在线网络技术(北京)有限公司 一种面向网页应用的单点登录方法、装置和系统
US9608975B2 (en) 2015-03-30 2017-03-28 Shape Security, Inc. Challenge-dynamic credential pairs for client/server request validation
US9798818B2 (en) 2015-09-22 2017-10-24 International Business Machines Corporation Analyzing concepts over time
US20170289070A1 (en) 2016-03-30 2017-10-05 Microsoft Technology Licensing, Llc Making a Dialogue Available To an Autonomous Software Agent
US10606848B2 (en) 2016-04-11 2020-03-31 Facebook, Inc. Techniques for device configuration using messaging history information
US10574465B2 (en) * 2016-05-18 2020-02-25 Apple Inc. Electronic subscriber identity module (eSIM) eligibility checking
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
CN109155748B (zh) 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
JP6917446B2 (ja) 2016-09-16 2021-08-11 オラクル・インターナショナル・コーポレイション 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10693856B2 (en) * 2017-08-08 2020-06-23 Fmr Llc Automatic authentication switching in online live chat applications

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030093480A1 (en) 2001-11-15 2003-05-15 International Business Machines Corporation Accessing information using an instant messaging system
US20040030750A1 (en) 2002-04-02 2004-02-12 Worldcom, Inc. Messaging response system
CN1780412A (zh) 2004-11-26 2006-05-31 腾讯科技(深圳)有限公司 无线通信终端与互联网消息处理器交互的实现方法
JP2007219964A (ja) 2006-02-20 2007-08-30 Hitachi Ltd 負荷分散方法およびシステム
US20130346513A1 (en) 2012-06-22 2013-12-26 Facebook Inc. Migrating a chat message service provided by a chat server to a new chat server
JP2016511886A (ja) 2013-02-05 2016-04-21 フェイスブック,インク. モバイルからのウェブ・プリファレンスの推測

Also Published As

Publication number Publication date
US10270864B2 (en) 2019-04-23
JP7228668B2 (ja) 2023-02-24
CN109155748B (zh) 2021-06-08
CN109155748A (zh) 2019-01-04
EP3472980B1 (en) 2021-05-05
JP2022050451A (ja) 2022-03-30
JP2019530908A (ja) 2019-10-24
US20190190995A1 (en) 2019-06-20
WO2017222617A1 (en) 2017-12-28
US20170366621A1 (en) 2017-12-21
EP3472980A1 (en) 2019-04-24
US10848572B2 (en) 2020-11-24

Similar Documents

Publication Publication Date Title
JP7228668B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムサーバ連携
JP7068195B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部
JP6952060B2 (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムユーザリゾルバ
US9559993B2 (en) Virtual agent proxy in a real-time chat service
US10614468B2 (en) Event-based score processing
US10019717B2 (en) Prioritizing threads for agent routing
JP6442073B2 (ja) 顧客関係性管理データに基づいて推奨される登録簿
JP6789241B2 (ja) エージェント割り当てを行うための多次元方法
JP6404911B2 (ja) ネットワーク通信環境における仲介主体のための信頼できるメッセージングのための手法
US9972024B2 (en) Customer insight hub for multi-channel customer engagement solutions
US20160036977A1 (en) Dynamic selection of optimum customer engagement channel
US10015120B2 (en) Providing message delivery services between requestors and providers

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20200316

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20200316

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20210301

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20210406

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20210609

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20211130

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20211222

R150 Certificate of patent or registration of utility model

Ref document number: 6999580

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250

R250 Receipt of annual fees

Free format text: JAPANESE INTERMEDIATE CODE: R250