JP6986529B2 - Delivery arrangement system and delivery arrangement method - Google Patents

Description

The present invention relates to a delivery arrangement system and a delivery arrangement method.

Conventionally, when an order for a product containing travel route information is received from a vehicle, a delivery position is set on the travel route from the vehicle's current position to the destination, and the ordered product is delivered to the delivery center at the delivery center. A requesting order management system has been proposed (see, for example, Patent Document 1). In the order management system described in Patent Document 1, the delivery position is set to a point where the ordered product can be delivered in a short time without making the vehicle wait as long as possible.

Japanese Unexamined Patent Publication No. 2002-321828

In the conventional system described above, when the delivery position of the ordered product is set to a facility that is wide to some extent and the route to each parking space is complicated, such as an underground parking lot or a charging station, the delivery that arrives at the facility is set. The personnel must find the delivery vehicle in the facility. In this case, if the delivery person is unfamiliar with the layout of the facility, it takes time to find the vehicle to be delivered, and the time required for delivery of the ordered product becomes long. Therefore, there is an inconvenience that the efficiency of delivery is lowered.
The present invention has been made in view of this background, and an object of the present invention is to provide a delivery arrangement system and a delivery arrangement method capable of improving the efficiency of delivering goods to a delivery destination in a facility.

As an embodiment for achieving the above object, a delivery arrangement system for arranging delivery of goods to a delivery destination in a facility, and delivery request information for requesting delivery of the goods to the delivery destination is used. When the delivery reception unit that receives from the user terminal used by the user and receives the delivery of the goods to the delivery destination and the delivery reception unit receives the delivery of the goods to the delivery destination. To the first delivery management device that manages the first delivery from the provider of the article to the delivery relay station in or near the facility, the article is delivered from the provider to the delivery relay station. When the delivery of the goods to the delivery destination is received by the first delivery request unit for transmitting the first delivery request information for requesting the first delivery and the delivery reception unit, the facility from the delivery relay station. The second delivery request information for requesting the second delivery for delivering the goods from the delivery relay station to the delivery destination is transmitted to the second delivery management device that manages the second delivery to the designated target. When the delivery completion time of the goods by the second delivery request unit and the delivery relay station by the first delivery is earlier than the first predetermined time before the desired delivery time specified by the delivery request information. The second delivery start time instruction information for instructing that the start time of the second delivery is set to a time before the desired delivery time by a second predetermined time shorter than the first predetermined time is provided. (2) A delivery arrangement system including a second delivery start time adjusting unit for transmitting to a delivery management device can be mentioned.
According to the above delivery arrangement system, when the delivery reception unit receives a request for delivery of goods to the delivery destination in the facility, the first delivery request unit relays the delivery to the first delivery management device. The first delivery request information requesting the delivery of the goods to the place is transmitted. Further, the second delivery request unit transmits the second delivery request information requesting the delivery of the goods from the delivery relay station to the delivery destination in the facility to the second delivery management device. By these processes, the delivery of the goods to the delivery destination in the facility is divided into the first delivery from the source of the goods to the delivery relay station and the second delivery from the delivery relay station to the delivery destination in the facility. Will be executed. In this case, the second delivery can be expected to be carried out promptly by a delivery person who is engaged in delivery within the facility and is familiar with the layout of the facility. Therefore, the efficiency of delivery can be improved as compared with the case where one delivery person who is unfamiliar with the layout of the facility is in charge of all the delivery processes without separating the first delivery and the second delivery. In addition, the delivery person in charge of the first delivery can also concentrate on the delivery between the provider of the goods and the delivery relay station, avoiding the time required for delivery in the unfamiliar facility. The efficiency of delivery can be improved. In addition, if the delivery of the goods to the delivery relay station by the first delivery is completed early, the start time of the second delivery should be adjusted so that the goods are delivered at the user's desired delivery time. Can be done.

In the delivery arrangement system, the usage demand forecasting unit that predicts the usage demand of the facility and the second delivery resource setting that sets the capacity of the resource for executing the second delivery based on the prediction result of the usage demand. It may be configured to include a unit.
According to this configuration, it is possible to suppress the occurrence of excess or deficiency of resources by setting the capacity of resources for executing the second delivery based on the prediction result of the usage demand of the facility. Resources for performing the second delivery include the number of delivery personnel, the ability of the delivery personnel (years of experience, etc.), the number of delivery vehicles, the number and performance of delivery robots, and the like.

In the delivery arrangement system, the usage demand forecasting unit predicts the usage demand of the facility based on the charging demand forecast of the electric vehicle existing within a predetermined distance from the charging station when the facility is a charging station. It may be configured to be used.
According to this configuration, when the facility is a charging station, it is possible to predict the usage demand of the charging station from the charging demand forecast of the electric vehicle existing in the vicinity.

In the delivery arrangement system, the second delivery is executed based on the reception number prediction unit that predicts the number of receipts of goods delivered to the delivery destination in the facility by the delivery reception unit and the prediction result of the reception number. It may be configured to include a second delivery resource setting unit for setting the capacity of the resource for the purpose.
According to this configuration, excess or deficiency of resources occurs by setting the capacity of resources for performing the second delivery based on the predicted number of deliveries of goods to the delivery destination in the facility. Can be suppressed.

In the delivery arrangement system, the reception number prediction unit delivers the goods to the delivery destination in the facility based on the time zone when the target goods of the delivery request to the delivery destination in the facility are food and drink. It may be configured to predict the number of receptions.
According to this configuration, for example, it can be predicted that the number of deliveries received will increase in the lunch time zone when the number of food and drink delivery requests is expected to increase.

As another aspect for achieving the above object, a delivery arrangement method executed by a computer for arranging delivery of an article to a delivery destination in a facility, in which the delivery of the article to the delivery destination is requested. The delivery request information is received from the user terminal used by the user who uses the delivery, and the delivery of the goods to the delivery destination is received by the delivery reception step and the delivery reception step to the delivery destination. When the delivery of the article is received, the provider of the article tells the first delivery management device that manages the first delivery from the provider of the article to the delivery relay station in or near the facility. When the delivery of the goods to the delivery destination is accepted by the first delivery request step of transmitting the first delivery request information for delivering the goods to the delivery relay station and the delivery reception step of the first delivery request information. Requests the second delivery management device that manages the second delivery from the delivery relay station to the designated target in the facility to deliver the goods from the delivery relay station to the delivery destination. The second delivery request step for transmitting the second delivery request information and the delivery completion time of the article to the delivery relay station by the first delivery are first than the desired delivery time specified by the delivery request information. A second instruction to set the start time of the second delivery to a time before the desired delivery time by a second predetermined time shorter than the first predetermined time when the time is earlier than the predetermined time. A delivery arranging method including a second delivery start time adjustment step of transmitting delivery start time instruction information to the second delivery management device.
According to the above delivery arrangement method, when a request for delivery of an article to a delivery destination in a facility is received by the delivery reception step, the delivery relay is performed to the first delivery management device by the first delivery request step. The first delivery request information requesting the delivery of the goods to the place is transmitted. Further, by the second delivery request step, the second delivery request information for requesting the delivery of the article from the delivery relay station to the delivery destination in the facility is transmitted to the second delivery management device. By these processes, the delivery of the goods to the delivery destination in the facility is divided into the first delivery from the source of the goods to the delivery relay station and the second delivery from the delivery relay station to the delivery destination in the facility. Will be executed. In this case, the second delivery can be expected to be carried out promptly by a delivery person who is engaged in delivery within the facility and is familiar with the layout of the facility. Therefore, the efficiency of delivery can be improved as compared with the case where one delivery person who is unfamiliar with the layout of the facility is in charge of all the delivery processes without separating the first delivery and the second delivery. In addition, the delivery person in charge of the first delivery can also concentrate on the delivery between the provider of the goods and the delivery relay station, avoiding the time required for delivery in the unfamiliar facility. The efficiency of delivery can be improved. In addition, if the delivery of the goods to the delivery relay station by the first delivery is completed early, the start time of the second delivery should be adjusted so that the goods are delivered at the user's desired delivery time. Can be done.

According to the above delivery arrangement system, when the delivery of goods to the delivery destination in the facility is requested, the first delivery from the supplier of the goods to the delivery relay station in or near the facility and from the delivery relay station. Delivery is arranged separately for the second delivery to the delivery destination in the facility. It is expected that the first delivery will be performed by a delivery person accustomed to delivery between the source of the goods and the delivery relay station, and the second delivery will be performed by a delivery person accustomed to delivery within the facility. .. As a result, the efficiency of delivery to the delivery destination in the facility can be improved. Similar effects can be obtained even when the above delivery arrangement method is used.

FIG. 1 is an explanatory diagram of a configuration of a delivery arrangement system and a mode of delivery arrangement. FIG. 2 is an explanatory diagram of a user database. FIG. 3 is an explanatory diagram of the order database. FIG. 4 is an explanatory diagram of the first delivery request information. FIG. 5 is an explanatory diagram of the second delivery request information. FIG. 6 is a flowchart of the process of arranging the first delivery from the store to the delivery relay station and the second delivery from the delivery relay station to the delivery destination in the facility.

[1. Mode of delivery arrangement by delivery arrangement system]
A mode of delivery arrangement by the delivery arrangement system 1 of the present embodiment will be described with reference to FIG. In FIG. 1, the delivery arrangement system 1 is delivered from a store 400, which is a provider of food and drink 450 (corresponding to the article of the present invention), in response to a request from a user U who has boarded the delivery destination vehicle 100. It shows an aspect of arranging delivery of food and drink 450 to vehicle 100.

The delivery destination vehicle 100 is an electric vehicle, and includes an ECU (Electronic Control Unit) 110 that controls the overall operation of the delivery destination vehicle 100, a battery 111, and a navigation device 112 that guides a route to a destination. .. The delivery destination vehicle 100 is parked at the charging station 500 (corresponding to the facility of the present invention) for charging.

The charging station 500 is provided with a delivery relay station 510. When the delivery arrangement system 1 receives the delivery from the store 400 to the delivery destination vehicle 100, the first delivery from the store 400 to the delivery relay station 510 and the delivery destination vehicle 100 from the delivery relay station 510 (inside the facility). Arrange for the second delivery up to (corresponding to the designated target of delivery). The first delivery is performed by the first delivery person D1 using the delivery vehicle 410, and the second delivery is performed by the second delivery person D2 using the transport cart 530. In FIG. 1, the delivery route by the first delivery is shown by Rt1, and the delivery route by the second delivery is shown by Rt2.

Here, the first delivery person D1 may be an employee of the store 400 and is unfamiliar with the layout in the charging station 500. In this case, the first delivery person D1 is in charge of the delivery in the charging station 500. As a result, delivery at the charging station 500 may take time and time may be lost. Therefore, the delivery in the charging station 500 is assigned to the second delivery person D2 who is dedicated to the delivery in the charging station 500 and is familiar with the layout of the charging station 500, so that the delivery can be performed promptly. The efficiency of delivery can be improved.

[2. Delivery arrangement system configuration]
The configuration of the delivery arrangement system will be described with reference to FIGS. 1 to 5. As shown in FIG. 1, the delivery arrangement system 1 is a computer system composed of a CPU (Central Processing Unit) 10, a memory 30, a communication unit 40, and the like.

The delivery arrangement system 1 includes a first delivery management device 401 provided in the store 400, a second delivery management device 511 provided in the delivery relay station 510, and a user via the communication network 900 by the communication unit 40. Communicates with the user terminal 90 used by U. Further, the first delivery management device 401 communicates with the first deliveryman terminal 420 used by the first deliveryman D1, and the second delivery management device 511 is used by the second deliveryman D2. Communicates with the second deliveryman terminal 520.

In the memory 30 of the delivery arrangement system 1, the information of each user who has registered the use of the control program 31 of the delivery arrangement system 1 and the delivery arrangement system 1 is recorded, the user DB (Data Base) 32, and the delivery arrangement. The store DB 33 in which the information of each store registered to use the system 1 is recorded, the delivery relay station DB in which the information of each delivery relay station registered to use the delivery arrangement system 1 is recorded, and each user. The order DB 35 in which the order information of the delivery request by is recorded is stored. The information of each facility includes the information of the delivery relay station located in or near each facility (for example, within several tens of meters from each facility).

By reading and executing the control program 31 stored in the memory 30, the CPU 10 reads and executes the user registration unit 11, the store registration unit 12, the delivery relay station registration unit 13, the delivery reception unit 14, and the first delivery request unit. 15, It functions as a second delivery request unit 16, a usage demand forecast unit 17, a reception number prediction unit 18, a second delivery resource setting unit 19, and a second delivery start time adjustment unit 20.

The process executed by the delivery reception unit 14 corresponds to the delivery reception step in the delivery arrangement method of the present invention, and the process executed by the first delivery request unit 15 is the first delivery in the delivery arrangement method of the present invention. Corresponds to the request step. Further, the process executed by the second delivery request unit 16 corresponds to the second delivery request step in the delivery arrangement method of the present invention.

The user registration unit 11 receives the user registration information transmitted from the user terminal 90 and records the user information in the user DB 32 to register the user U in the delivery arrangement system 1. .. As shown in FIG. 2, the user ID 32a, the user information 32b, and the delivery destination vehicle information 32c are recorded in the user DB 32 for each user. The user ID is unique identification information issued to each user by the delivery arrangement system 1. The user information includes the user's name, telephone number, e-mail address, face image, home address, and the like. The delivery destination vehicle information 32c includes the vehicle type, color, model year, grade, vehicle image, and the like of the delivery destination vehicle (vehicle used by the user).

The store registration unit 12 receives the store registration information transmitted from the first delivery management device 401 and records the store information in the store DB 33 to register the store 400 in the delivery arrangement system 1. I do. Information such as a store ID, a store name, a location, a delivery area, and a product for sale is recorded in the store DB 33 for each store.

The delivery relay station registration unit 13 receives the delivery relay station registration information transmitted from the second delivery management device 511 and records the delivery relay station information in the facility DB 34, whereby the delivery relay station to the delivery arrangement system 1 is delivered. Register 510. In the delivery relay station DB, information such as the delivery relay station ID, the name of the corresponding facility, the location, and the delivery reception time is recorded for each delivery relay station.

The delivery reception unit 14 receives the delivery request information MOi transmitted from the user terminal 90, receives the delivery request of the goods to the delivery destination vehicle 100 by the user U, and the contents instructed by the delivery request information MOi. Is recorded in the order DB 34. As shown in FIG. 3, in order DB34, for each order projects, order number 35a, the user ID35b, dealer ID35c, orders 3 5 d, delivery destination 35e, desired delivery time 35f, and delivery status 35g is It has been recorded.

The user ID 35b is the user ID of the user who made the delivery request. The store ID 35c is the store ID of the store of the ordering party specified by the delivery request. The ordered product 35d includes the product name, quantity, and the like of the ordered product. The delivery destination 35e includes the address, the point (latitude / longitude), the facility name, the delivery destination vehicle information, and the like of the place where the delivery destination vehicle 100 is parked. The point (latitude / longitude) is recorded when the detection information of the current position of the delivery destination vehicle can be acquired by a GPS (Global Positioning System) sensor (not shown) provided in the user terminal 90 or the navigation device 112.

In the delivery destination vehicle information, information for identifying the delivery destination vehicle such as the vehicle type, color, and grade of the delivery destination vehicle is recorded. Further, the delivery destination 35e includes an identification display of the charger when the delivery destination vehicle is charging at the charging station. The identification display of the charger is, for example, a number or mark visually displayed on the housing of the charger, or a number or mark displayed on the display provided on the charger, and can be visually confirmed. It is a display.

When the delivery reception unit 14 receives a delivery request for food and drink from the store 400 to the delivery destination vehicle 100, the first delivery request unit 15 makes the first delivery from the store 400 to the delivery relay station 510. The requested first delivery request information D1i is transmitted to the first delivery management device 401. As shown in FIG. 4, the first delivery request information D1i includes a plurality of first delivery request information, and each request information includes an order number 36a, a user ID 36b, a store ID 36c, and an ordered item 36d. The delivery relay station 36e, the desired delivery time 36f, and the delivery status 36g are included.

In the delivery relay station 36e, the name of the facility where the delivery relay station is located (here, the YY charging station is exemplified), the address, and the point (latitude / longitude) as the information of the delivery relay station which is the delivery destination by the first delivery. ) Is recorded.

The second delivery request unit 16 receives the delivery of food and drink from the store 400 to the delivery destination vehicle 100 by the delivery reception unit 14, and when the first delivery from the store 400 to the delivery relay station 510 is completed. , The second delivery request information D2i requesting the second delivery from the delivery relay station 510 to the delivery destination vehicle 100 is transmitted to the second delivery management device 511.

As shown in FIG. 5, in the second delivery request information D2i, for each delivery request, the order number 37a, the user ID 37b, the store ID 37c, the ordered item 37d, the delivery destination 37e, the desired delivery time 37f, and the second delivery Information on the start time 37g and the delivery status 37h is recorded. When the delivery destination is an electric vehicle being charged at the charging station, the delivery destination 37e is charged with a charge reservation in order to identify the delivery destination vehicle being received by the number of the connected charger. The number of the vessel is recorded. The second delivery requesting unit 16 communicates the charger number with the user terminal 90, the second delivery management device 511, or a charging management system (not shown) that manages the reservation of each charger at the charging station 500. Get by.

As the second delivery start time 37g, the second delivery start time set by the second delivery start time adjusting unit 20 is recorded. The second delivery start time adjusting unit 20 starts the second delivery when the time when the goods are delivered to the delivery relay station 510 is before the first predetermined time (for example, 30 minutes or more) before the desired delivery time. The time is set to a time before the second predetermined time (for example, 10 minutes) before the desired delivery time. The second predetermined time is set so that the delivery completion time to the delivery destination vehicle 100 is close to the desired delivery time in consideration of the time required for the second delivery from the delivery relay station 510 to the delivery destination vehicle 100. It is set to a time shorter than the time.

The second delivery start time adjusting unit 20 transmits the second delivery start time instruction information indicating the set second delivery start time to the second delivery monitoring device 511. The second delivery monitoring device 511 notifies the second delivery person D2 of the second delivery start time by transmitting the second delivery start time instruction information to the second delivery person terminal 520.

The usage demand forecasting unit 17 predicts the usage demand (here, charging demand) in the charging station 500. The usage demand forecasting unit 17 recognizes the remaining amount of the battery of the electric vehicle existing within a predetermined distance (for example, within several hundred meters) from the charging station 500, and is expected to charge the electric vehicle at the charging station 500 from now on. Estimate the number of units. Then, the usage demand forecasting unit 17 predicts the future usage demand in the charging station 500 based on the estimated number of electric vehicles.

The reception number prediction unit 18 predicts the number of delivery requests to the charging station 500 to be accepted from now on by the delivery reception unit 14. The reception number prediction unit 18 predicts the number of delivery requests from the food and drink store 400 to the electric vehicle parked in the charging station 500 according to the time zone. When the item to be delivered is food or drink, the reception number prediction unit 18 is parked in the charging station 500 from the store 400, for example, during lunch time (12:00 to 13:00, etc.). It is expected that the number of requests for delivery of food and drink to vehicles will increase.

The second delivery resource setting unit 19 determines the prediction result of the future usage demand of the charging station 500 by the usage demand forecasting unit 17, and the number of future receptions of delivery to the delivery destination in the charging station 500 by the reception number forecasting unit 18. Based on the prediction result, the capacity of the resource for the second delivery that needs to be prepared at the delivery relay station 510 is set. The capacity of the resource is, for example, the number of the second delivery person D2 and the delivery skill of the second delivery person D2 (recognized based on the past work record and the like). When a delivery robot is used for the second delivery, the number and performance of the delivery robots are the capacity of the resource.

Then, the second delivery resource setting unit 19 transmits the necessary resource capacity information indicating the capacity of the resource for the second delivery to the second delivery management device 511. The second delivery management device 511 receives the required resource capacity information and secures the required resource capacity, thereby suppressing the occurrence of excess or deficiency of the resource capacity in the future.

[3. Processing when a delivery request is made]
According to the flowchart shown in FIG. 6, in the situation shown in FIG. 1, the user U operates the user terminal 90 to deliver the food and drink 450 to the delivery destination vehicle 100 parked at the charging station 500. The process executed by the delivery arrangement system 1 when requested will be described. The delivery arrangement system 1 is between the user terminal 90, the first delivery management device 401 provided in the food and drink store 400, and the second delivery management device 511 provided in the delivery relay station 510 of the charging station 500. By communicating with, the delivery of the food and drink 450 to the delivery destination vehicle 100 is arranged.

In step S1 of FIG. 6, when the delivery reception unit 14 receives the delivery request information MOi indicating the delivery request of the food and drink 450 from the store 400 to the delivery destination vehicle 100 from the user terminal 90, the delivery request unit 14 goes to step S2. Proceed with processing. In step S2, the delivery reception unit 14 refers to the user DB 32 and the store DB, acquires information on the user U and the store 400, and records the content of the delivery request in the order DB 35 as order information.

In the following step S3, the first delivery requesting unit 15 refers to the delivery relay station DB 34 and determines whether or not the delivery relay station exists in the charging station 500 in which the delivery destination vehicle 100 is parked. In the example of FIG. 1, since the delivery relay station 510 exists, the first delivery request unit 15 requests the first delivery request information D1i from the store 400 to the delivery relay station 510 of the charging station 500. Generate. Then, the first delivery request unit 15 causes the first delivery request unit 15 to transmit the first delivery request information D1i to the first delivery management device 401.

When the first delivery management device 401 receives the first delivery request information Di1 in step S10, the first delivery management device 401 delivers the food and drink 450 from the store 400 to the delivery relay station 510 based on the content of the request by the first delivery request information D1i. The first delivery instruction information instructing the first delivery is transmitted to the first delivery person terminal 420. The first delivery person D1 confirms the first delivery instruction information and performs the first delivery by the delivery vehicle 410. In this case, when there are deliveries to the delivery relay station 510 other than the food and drink 450 requested by the user U, the first delivery person D1 collectively delivers them to the delivery relay station 510. This makes it possible to improve the efficiency of delivery from the store 400 to the delivery relay station 510.

The first delivery person D1 arriving at the delivery relay station 510 stores the delivered goods including the food and drink 450 in the temporary storage space of the delivery relay station 510, and completes the first delivery. Then, the first deliveryman D1 operates the first deliveryman terminal 420 to transmit the first delivery completion information indicating that the first delivery is completed to the first delivery management device 401. When the first delivery management device 401 receives the first delivery completion information, the first delivery management device 401 notifies the delivery arrangement system 1 that the first delivery has been completed in step S11.

In the delivery arrangement system 1, when the second delivery request unit 16 receives the completion notification of the first delivery from the first delivery management device 401 in step S4, the process proceeds to step S5. In step S5, the second delivery requesting unit 16 refers to the order DB 35 and requests the second delivery from the delivery relay station 510 to each delivery destination including the delivery destination vehicle 100 in the charging station 500. Request information D2i is generated. Then, the second delivery request unit 16 transmits the second delivery request information D2i to the second delivery management device 511.

When the second delivery management device 511 receives the second delivery request information D2i in step S20, the second delivery management device 511 reaches each delivery destination in the charging station 500 from the delivery relay station 510 based on the request contents by the second delivery request information D2i. The second delivery instruction information instructing the second delivery of the above is transmitted to the second delivery person terminal 520. The second delivery person D2 confirms the second delivery instruction information and performs the second delivery by the transport cart 530. In this case, since the second delivery person D2 is assigned to the delivery relay station 510 and is familiar with the layout of the charging station 500, the second delivery in the charging station 500 can be performed quickly.

As described above, the delivery arrangement system 1 delivers the food and drink 450 from the store 400 to the delivery destination vehicle 100 parked at the charging station 500, and the first delivery from the store 400 to the delivery relay station 510. And the second delivery from the delivery relay station 510 to the delivery destination vehicle 100. As a result, for the first delivery, it is possible to reduce the restraint time of the first delivery person D1 who needs to return to the store 400, which is relatively far away, as compared with the movement in the charging station 500. Further, regarding the second delivery, even in a large-scale and complicated facility such as a large-scale charging station 500, a dedicated second delivery person D2 who is familiar with the layout of the facility can quickly deliver the second delivery. As a result, the efficiency of the entire delivery from the store 400 to the delivery destination vehicle 100 can be optimized.
[4. Other embodiments]
In the above embodiment, the second delivery resource setting unit 19 is provided, and the second delivery is based on the usage demand forecast result by the usage demand forecasting unit 17 and the forecasting result of the number of delivery requests received by the reception number forecasting unit 18. Although the capacity of the resource for performing the above is set, the second delivery resource setting unit 19 may be omitted. In addition, it has only one of the usage demand forecasting unit 17 and the reception number forecasting unit 18, and has the ability of resources to perform the second delivery based on the usage demand forecasting result or the forecasting result of the number of received delivery requests. May be set.

In the above embodiment, the electric vehicle is shown as the delivery destination vehicle 100, but the present invention can be applied even when the vehicle using fuel such as a gasoline vehicle is the delivery destination vehicle. Further, although the charging station 500 is shown as a facility to which a delivery destination is designated, it may be a facility having a certain size such as a shopping center, an office building, a leisure facility, etc., and a large number of delivery destinations can be designated inside. For example, the present invention can be applied. In addition, the delivery destination is not limited to vehicles, and even if the delivery destination is an office located in a predetermined area in a commercial building, an employee working in the office, a visitor of a leisure facility, etc., the commercial building or leisure facility The present invention can be applied by installing a delivery relay station in the office.

In addition, FIG. 1 is a schematic diagram showing the functional configuration of the delivery arrangement system 1 divided according to the main processing contents in order to facilitate the understanding of the present invention, and the configuration of the delivery arrangement system 1 is shown elsewhere. It may be configured according to the classification of. Further, the processing of each component may be executed by one hardware unit or may be executed by a plurality of hardware units. Further, the processing of each component may be executed by one program or may be executed by a plurality of programs.

1 ... Delivery arrangement system, 10 ... CPU, 11 ... User registration department, 12 ... Dealer registration department, 13 ... Delivery relay station registration department, 14 ... Delivery reception department, 15 ... First delivery request department, 16 ... Second Delivery request unit, 17 ... Usage demand forecasting unit, 18 ... Number of receptions forecasting unit, 19 ... Second delivery resource setting unit, 20 ... Second delivery start time adjustment unit, 30 ... Memory, 31 ... Control program, 32 ... Usage Person DB, 33 ... Dealer DB, 34 ... Delivery relay station DB, 35 ... Order DB, 40 ... Communication unit, 90 ... User terminal, 100 ... Delivery destination vehicle, 110 ... ECU, 111 ... Battery, 112 ... Navigation device , 400 ... dealer, 401 ... first delivery management device, 410 ... delivery vehicle, 420 ... first deliveryman terminal, 450 ... food and drink, 500 ... charging station (facility), 510 ... delivery relay station, 511 ... second Delivery management device, 520 ... second deliveryman terminal, 530 ... transport cart, 900 ... communication network, U ... user, D1 ... first deliveryman, D2 ... second deliveryman.

Claims (6)

It is a delivery arrangement system that arranges the delivery of goods to the delivery destination in the facility.
With a delivery reception unit that receives delivery request information requesting delivery of the goods to the delivery destination from a user terminal used by a user who uses delivery, and receives delivery of the goods to the delivery destination. ,
When the delivery of the article to the delivery destination is received by the delivery reception unit, the first delivery that manages the first delivery from the provider of the article to the delivery relay station in or near the facility. A first delivery request unit that transmits the first delivery request information for requesting the first delivery to deliver the goods from the provider to the delivery relay station to the management device.
With respect to the second delivery management device that manages the second delivery from the delivery relay station to the designated target in the facility when the delivery of the article to the delivery destination is received by the delivery reception unit. A second delivery request unit that transmits the second delivery request information for requesting the second delivery for delivering the goods from the delivery relay station to the delivery destination, and the second delivery request unit .
When the delivery completion time of the article by the first delivery to the delivery relay station is earlier than the first predetermined time before the desired delivery time specified by the delivery request information, the second delivery is started. The second delivery start time instruction information instructing that the time is set to the time before the desired delivery time by the second predetermined time shorter than the first predetermined time is transmitted to the second delivery management device. A delivery arrangement system equipped with a second delivery start time adjustment unit. The usage demand forecasting unit that forecasts the usage demand of the facility,
The delivery arrangement system according to claim 1, further comprising a second delivery resource setting unit that sets the capacity of the resource for executing the second delivery based on the forecast result of the usage demand. The usage demand forecasting unit is described in claim 2 for predicting the usage demand of the facility based on the charging demand forecast of an electric vehicle existing within a predetermined distance from the charging station when the facility is a charging station. Delivery arrangement system. The delivery reception unit predicts the number of deliveries of goods to the designated target in the facility, and the reception number prediction unit.
The delivery arrangement system according to claim 1, further comprising a second delivery resource setting unit that sets the capacity of the resource for executing the second delivery based on the prediction result of the number of received cases. The reception number prediction unit predicts the number of receipts of delivery of goods to the delivery destination in the facility based on the time zone when the target goods of the delivery request to the delivery destination in the facility are food and drink. The delivery arrangement system according to claim 4. A method of arranging delivery performed by a computer to arrange the delivery of goods to a delivery destination within the facility.
With the delivery reception step of receiving the delivery request information requesting the delivery of the goods to the delivery destination from the user terminal used by the user who uses the delivery and receiving the delivery of the goods to the delivery destination. ,
When the delivery of the article to the delivery destination is received by the delivery reception step, the first delivery that manages the first delivery from the provider of the article to the delivery relay station in or near the facility. A first delivery request step for transmitting the first delivery request information for requesting the first delivery for delivering the goods from the provider to the delivery relay station to the management device, and the first delivery request step.
With respect to the second delivery management device that manages the second delivery from the delivery relay station to the designated target in the facility when the delivery of the goods to the delivery destination is received by the delivery reception step. A second delivery request step for transmitting the second delivery request information for requesting the second delivery for delivering the goods from the delivery relay station to the delivery destination , and
When the delivery completion time of the article by the first delivery to the delivery relay station is earlier than the first predetermined time before the desired delivery time specified by the delivery request information, the second delivery is started. The second delivery start time instruction information instructing that the time is set to the time before the desired delivery time by the second predetermined time shorter than the first predetermined time is transmitted to the second delivery management device. A delivery arrangement method including a second delivery start time adjustment step.

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