JP6853557B2 - Automatic trading system - Google Patents

Description

The present invention relates to a display by an automated teller machine (ATM) included in an automated teller machine of a bank and a method of controlling a connection destination of a built-in telephone (receiver).

In recent years, automated teller machines have been installed in places other than bank stores, and are also used for purposes other than conventional cash transactions. In addition, many automatic teller machines are installed in 24-hour stores and places with a lot of traffic, such as convenience store ATMs. Currently, the number of ATMs installed for individual banks is decreasing, but the number of shared ATMs is increasing.

Today's automated teller machines are generally equipped with a display unit (monitor, sub-monitor) and a handset (telephone, intercom). This display unit presents various information such as balances, guidance, and campaigns to the user when using the automated teller machine. In addition, the handset can be connected to the inquiry counter (call center) provided by the bank where the automated teller machine is installed in an emergency.

The handset installed in the automated teller machine is connected to the call center of the bank where the automated teller machine is deployed, and is used to explain the operation method when a trouble occurs in the operation of the automated teller machine.

In addition, most of the current automated teller machines display the outline of the campaign on the display unit as a method of notifying the user of the campaign content using the display unit, and display the details by the user's selection. In addition, the displayed contents are the same for all users of the automated teller machine. In addition, many automated teller machines also announce the content of ongoing campaigns of partner banks based on the inserted cash card.

Examples of the technique related to the present invention include Patent Documents 1 and 2.

Patent Document 1 discloses a shared use system (automated teller machine) in which an automated teller machine is shared. This shared use system uses a template to cooperate when the account identification medium of a bank that is not affiliated with the bank where the automated teller machine is installed is read and the bank can be used via the online system of the affiliated bank. Create a screen for banks that do not.

Patent Document 2 discloses an invention relating to a campaign screen display system using an automated teller machine. This campaign screen display system includes a customer information management device and an automated teller machine, sends campaign information managed by the customer information management device to the automated teller machine, and the automated teller machine displays the information on the display unit. In addition, this campaign screen display system provides information that the customer information management device identifies whether the customer is a VIP or a normal customer, and information that indicates the person in charge when the customer is a VIP. It is managed as information. Then, the automated teller machine and the customer information management device display the campaign screen including the person in charge image or the campaign screen for reproducing the voice explanation of the person in charge on the customer operation display unit based on the customer information. Operate.

Japanese Unexamined Patent Publication No. 2009-251806 JP-A-2009-064453

As shown in Patent Documents 1 and 2, arbitrary information is displayed on the display unit of an automated teller machine, and arbitrary voice data is output from a speaker regarding a campaign carried out by the bank or a partner bank as appropriate. The mechanism is known.

Regarding this, there is a problem that the degree of freedom for the announcement of the campaign to be carried out is low from the partner bank side. For example, the current system is unsuitable for immediately changing the content of an ongoing campaign or attracting good customers for the campaign.

The present invention has been made in view of the above problems, and when providing a campaign guide to a customer in an automated teller machine, each partner bank describes the content of its own campaign using the automated teller machine. The purpose is to provide an automated teller machine equipped with a mechanism for presenting customers with a higher degree of freedom.

Automatic transaction system according to an embodiment of the present invention includes a receiver that connects to the inquiry window of installation banks provided, a display unit, and account specific medium reading unit, and an automatic teller machine comprising at least a control unit, a The campaign server for each partner bank that provides campaign information showing the content of any campaign, and the call center phone number, which is the number of each of the multiple call centers that guide multiple campaigns managed by each partner bank, respectively. The control unit of the automatic trading device includes a storage means associated with and manages the plurality of campaigns, and the control unit of the automatic trading device reads an account identification medium of an arbitrary bank, which is one of the partner banks , with the account identification medium reading unit. When reading, if there is a specific campaign performed by the arbitrary bank, connect to the campaign server of that bank to acquire specific campaign information indicating the content of the specific campaign, and display on the display unit. while presenting the specific campaign information, if the previous SL handset while presenting the particular campaign information is taken, without connecting to the inquiry window of its own row, with reference to the specific campaign said storage means to identify the string attached call center telephone number, connecting to the required call center with call center telephone number can be identified, and establishes a connection with the call center and the handset partner banks determined.

The automatic trading device according to the embodiment of the present invention includes a handset for connecting to an inquiry counter provided by the installed bank, a control unit for connecting the handset to the inquiry counter provided by the installed bank, a display unit, and an account. includes a particular media reading unit, at least, the controller, when reading the account specific medium any bank which is one of the partner bank by the account specified medium reading unit, the arbitrary bank performs certain If there is a campaign of, connect to the campaign server of the partner bank in order to acquire the specific campaign information indicating the content of the specific campaign, present the specific campaign information to the display unit, and display the specific campaign information. If the handset is picked up while presenting specific campaign information, it is the number of each of the multiple call centers that guides multiple campaigns managed by each affiliated bank without connecting to the inquiry window of the bank. by referring to the storage means for managing in association with the call center telephone numbers to their respective said plurality of campaigns, said a particular campaign identifies pegging wolfberry call center telephone numbers, required using call centers telephone number can be identified connect the Call Center, and establishes a connection to the call center and the handset partner banks determined.

The campaign notification method by the automatic trading device according to the embodiment of the present invention is an automatic method including at least a handset connected to an inquiry window provided by an installed bank, a display unit, an account identification medium reading unit, and a control unit. A trading device, a campaign server for each partner bank that provides campaign information indicating the content of any campaign, and a call center telephone that is the number of each of multiple call centers that guide multiple campaigns managed by each partner bank. A method of notifying a campaign by the automated teller machine, which includes a storage means for managing the numbers in association with the plurality of campaigns in the automated teller machine, and the control unit of the automated teller machine is a partner. When the account identification medium of any bank, which is one of the banks, is read by the account identification medium reader, if there is a specific campaign performed by the arbitrary bank, a specific campaign indicating the content of the specific campaign is shown. connect to the bank campaign server to retrieve campaign information, as well as presenting the specific campaign information on the display unit, if the previous SL handset while presenting the particular campaign information is taken, without connecting to the inquiry window of its own row, the specific campaign to identify the pegging wolfberry call center telephone number, connecting to the required call center with call center telephone number can be identified by referring to the storage means, It is characterized by establishing a connection between the call center specified by the partner bank and the handset.

In the program for an automated teller machine according to an embodiment of the present invention, the control unit of the automated teller machine provided with a handset connected to the inquiry window provided by the installed bank is set to the account of any bank which is one of the partner banks. When a specific medium is read by the account specific medium reader, if there is a specific campaign performed by the arbitrary bank, the campaign server of the bank in order to acquire specific campaign information indicating the content of the specific campaign. When the handset is picked up while presenting the specific campaign information on the display unit and presenting the specific campaign information, each affiliated bank does not connect to its own inquiry window. with reference to a plurality of storage means for managing in association to their respective said plurality of campaigns call center phone numbers are the respective number of the call center for guiding a plurality of campaigns, respectively to manage, pegging before Symbol particular campaign identifies wolfberry call center telephone numbers, characterized in that to connect to the required particular call center using the call center telephone numbers that could be identified, it is operated to establish a connection with the call center and the handset partner banks determined And.

According to the present invention, when providing a campaign guide to a customer in an automated teller machine, each partner bank presents the content of its own campaign using the automated teller machine to the customer with a high degree of freedom. It is possible to provide an automated teller machine equipped with it.

It is a functional block diagram which showed the automatic transaction system 1 of 1st Embodiment. It is explanatory drawing which shows the table information recorded in the storage part 60 of the automatic transaction system 1 of 1st Embodiment. It is a flowchart which showed an example of the operation of 1st Embodiment. (A) is an explanatory diagram showing an example of information used in the second embodiment, and (b) is an explanatory diagram showing an example of information used in the second embodiment.

Next, an embodiment according to the present invention will be described in detail with reference to the drawings.

[First Embodiment]
FIG. 1 is a functional block diagram showing the automatic trading system 1 of the embodiment.

In FIG. 1, the automated teller machine 10 is an automated teller machine of a bank S that deploys the automated teller machine 10. The automated teller machines 10 are installed at various locations by the bank S. Bank S is affiliated with a large number of banks including Bank A and Bank B, and can make deposits and withdrawals from the automated teller machine 10 to the affiliated accounts opened by Bank A and the like. Each partner bank has an account management server 20 (20A, 20B, ...), And accounts for customer transactions using partner automated teller machines such as ATMs and ATMs. The required information is provided to the automated teller machine via the management server 20.

Each of the plurality of campaign servers 30 (30A, 30B, ...) Is a campaign server of each bank, and is automatically used to present the contents of the campaign to the customer at the time of the transaction by the automatic teller machine 10. Arbitrary campaign information indicating the content of the campaign is provided to the trading device 10. The campaign information is composed of texts, figures, and the like, and may be held on a Web basis, or may be held as a text base or an image.

Each of the plurality of call centers 40 (40A, 40B, ...) Is a campaign window of each bank, and is a telephone window provided by each bank that guides the campaign by telephone.

On the other hand, the call center 50 is an inquiry window of the bank S where the automated teller machine 10 is installed, and is a telephone window for users of the automated teller machine 10 to inquire about operation methods and the like.

Each element such as the automatic trading device 10 and the campaign server 30 is appropriately connected by a network such as an Internet line, a PSTN (Public Switched Telephone Networks), an IP line (Internet Protocol Network), and a dedicated line.

The automated teller machine 10 included in the automated teller machine 1 has a general configuration, and includes at least a handset 11, a display unit 12, an account identification medium reading unit 13, and a control unit 14.

The automatic teller machine 10 reads the account identification medium (cash card, various IC cards (Integrated Circuit Cards), smartphones, etc.) read by the account identification medium reading unit 13 according to the operation of the user, and connects to the connected bank. Perform the required operation for (partner bank system). The automatic teller system 1 executes various transactions such as deposits and withdrawals to a bank account, transfers, and charges to electronic money, in response to operations for the automatic teller machine 10 of the user.

The automated teller machine 1 makes it possible for the automated teller machine 10 to access a storage unit 60 that manages a plurality of call center telephone numbers that identify a plurality of call centers that guide a plurality of campaigns in association with the plurality of campaigns. Has been built. The storage unit 60 may be located anywhere as long as the control unit 14 of the automated teller machine 10 is accessible. For example, one server that manages the information recorded in the storage unit 60 may be constructed, and each automated teller machine 10 may refer to the storage unit 60 in a timely manner, or the server may automatically / automatically refer to the storage unit 60 in a timely manner. It may be a mode of copying to an arbitrary storage means in the trading device 10. Further, the information recorded in the storage unit 60 may be managed by the campaign server 30.

Further, the control unit 14 of the automated teller machine 10 indicates a specific campaign that indicates the content of the specific campaign when the bank identifies the specific campaign when the account identification medium reading unit 13 reads the account identification medium. It connects to the campaign server 30 of the bank in order to acquire the campaign information, and operates to present the specific campaign information to the display unit 12. For example, when the storage unit 60 is managed by the campaign server 30, the control unit 14 of the automatic teller machine 10 connects to the campaign server 30 of the bank when the account identification medium reading unit 13 reads the account identification medium. , If there is a specific campaign performed by the bank, connect to the campaign server 30 of the bank to acquire specific campaign information indicating the content of the specific campaign, and display the specific campaign information on the display unit 12. Acts to present. Further, when the handset 11 is picked up while the control unit 14 of the automatic teller machine 10 is presenting the specific campaign information, the control unit 14 is assigned to the specific call center specified by the specific call center telephone number associated with the specific campaign. It operates to connect by referring to the contents of the storage unit 60.

In addition, in order to respond to the case where the user of the automatic teller machine 10 wants to connect to the call center 50 (inquiry window of the bank S), the automatic teller machine 10 is set in addition to the message of the campaign being displayed. The operation method inquiry button may be displayed on the display unit 12. As a result, when the user of the automated teller machine 10 touches this button and then picks up the handset 11, the automated teller machine 10 can be connected to the inquiry window of the bank S.

FIG. 2 is an explanatory diagram showing an example of table information recorded in the storage unit 60 of the automatic transaction system 1. As shown in FIG. 2, this table information is information in which a message or the like about the contents of an arbitrary campaign of a partner bank is associated with the call center telephone number of the telephone counter. In addition, this table information includes information in which, for one or more campaigns, a plurality of call center telephone numbers that specify a plurality of call centers that guide the campaigns are associated with attributes of a plurality of customers. The table information shown in FIG. 2 includes campaigns of a plurality of banks, but when the storage unit 60 is managed by the campaign server 30, the campaign server 30 of each bank is a table for one or more campaigns for its own bank. Information should be retained. Examples of customer attributes include the range of deposit balances, specific service subscribers (pension recipients, insurance subscribers, investment trust purchasers), age, and the like.

Next, the operation of the automatic trading system 1 according to the present embodiment will be described.

FIG. 3 is a flowchart showing an operation example of the automatic trading system 1 of the present embodiment. The description of the normal transaction (cash withdrawal, etc.) process, which is performed in parallel with the process according to the present invention when the account specific medium is read, will be omitted.

First, the control unit 14 of the automated teller machine 10 acquires table information regarding the current campaign content from the storage unit 60 and waits as a preliminary preparation (S101). When the account identification medium reading unit 13 reads the account identification medium, the control unit 14 of the automated teller machine 10 may access the storage unit 60 and read the table information each time. Further, when the storage unit 60 is managed by the campaign server 30 of each affiliated bank, the control unit 14 of the automatic teller machine 10 receives the campaign server 30 of the bank when the account identification medium reading unit 13 reads the account identification medium. You may connect to and read the table information.

When the control unit 14 of the automatic teller machine 10 reads the account identification medium (referred to as the bank A card in this operation example) by the account identification medium reading unit 13, it processes normal transactions (cash withdrawal, etc.). In parallel, the current campaign content read from the storage unit 60 is referred to to identify whether or not there is a specific campaign performed by the bank A (S102, S103). If there is no specific campaign performed by the bank A, the automated teller machine 10 may display a campaign or guidance designated by the bank S in which the automated teller machine 10 is installed.

When the control unit 14 of the automatic teller machine 10 has a specific campaign performed by the bank A, the control unit 14 acquires the specific campaign information from the campaign server 30A of the bank and presents the specific campaign information performed by the bank A to the display unit 12. (S104). At this time, if the control unit 14 of the automated teller machine 10 has campaign information corresponding to one or more attributes of the customer (owner of the account specific medium of bank A), the control unit 14 has a specific campaign that matches the attributes of the customer. The information is displayed on the display unit 12.

Further, the control unit 14 of the automated teller machine 10 is specified by a specific call center telephone number associated with the specific campaign being displayed when the handset 11 is picked up by the customer while presenting the specific campaign information. The information in the storage unit 60 is referred to and connected to a specific call center (S105, S106). At this time, the control unit 14 of the automatic teller machine 10 refers to the information of the storage unit 60, refers to the deposit balance and attributes of the customer obtained from the account management server 20A of the bank A, and is linked and specified to a specific campaign. You may want to connect to a specific call center identified by a specific call center phone number that corresponds to your customer's attributes.

As described above, according to the campaign notification method by the automated teller machine 10 according to the present embodiment, when providing the campaign guidance to the customer, each partner bank has a higher degree of freedom in giving the content of its own campaign to its own customer. It is possible to provide a mechanism for presenting in degrees.

In other words, it is also possible to present the contents of the campaign corresponding to the deposit balance of the affiliated bank, specific service subscribers, pension recipients, age, etc. to the user, and when the user picks up the receiver, for example, special It will also be possible to connect to a specific call center of a partner that explains the content of the campaign.

Further, as is clear from the fact that the handset provided in the conventional automatic teller machine is called an intercom, it was for business use such as maintenance and troubles that the installed bank is in charge of, but the automatic teller machine 10 according to the present embodiment. Then, by making it available to partner banks, it will be possible to improve the capacity factor.

The storage unit 60 included in the automatic transaction system 1 may be managed by the bank for each bank that provides the campaign information of the partner. As a result, the control unit 14 of the automated teller machine 10 presents specific campaign information to the display unit 12, and is a specific call center managed by the bank as a connection destination when the handset 11 is picked up. It will be possible to connect to a specific call center identified by a telephone number.

[Second Embodiment]
Next, the second embodiment will be described. Since the configuration of this embodiment is the same as that of the first embodiment, the description thereof will be omitted. As in the first embodiment, this automated teller machine also automatically executes the campaign content according to the user's balance when the affiliated bank conducts a new campaign in the automated teller machine that can be traded by the affiliated bank. It is displayed on the trading device 10, and the handset provided in the automatic telling machine 10 can be connected to an arbitrary campaign window for each user.

The account management server 20A is an account management server of the bank A, and receives inquiries about the deposit balance of the account and the like when the automatic teller machine 10 makes a transaction with the bank A, and responds to the inquiries.

The campaign server 30A is the campaign server of the bank A, receives the deposit balance information of the account from the account management server 20A at the time of the transaction by the automatic teller machine 10, and notifies the automatic teller machine 10 of the campaign contents according to the balance.

The automatic teller machine 10 is managed by the bank S. On the other hand, the account management server 20A and the campaign server 30A are managed by the bank A.

The call center 40A (campaign window) is the campaign window of Bank A and is the telephone window that guides the contents of the campaign. The window will explain different contents for each number, for each campaign, and for each customer category, as determined in advance. The call center 40A does not necessarily have to be operated by the bank A, and may be outsourced to another entity including the bank S at the time of the campaign.

4 (a) and 4 (b) are explanatory views showing an example of information used in the second embodiment.
The information shown in FIG. 4A shows the customer's deposit balance managed by the account management server 20A. The information shown in FIG. 4B shows table information managed by the storage means of the campaign server 30A.

When the user of the automated teller machine 10 is user B, the deposit balance is 1.5 million yen. Therefore, as an outline of the campaign, the information (deposit balance) transmitted to the automated teller machine 10 is shown in FIG. 4 (b). Message about the fixed deposit interest rate and the telephone number of the window, 11-111-1111.

On the other hand, when the user of the automated teller machine 10 is user C, the deposit balance is 500,000 yen. Therefore, as an outline of the campaign, the savings transmitted to the automated teller machine 10 are the savings shown in FIG. 4 (b). A message about the deposit interest rate and the telephone number of the counter, 22-222-2222.

Although the telephone numbers of the campaign counters are different for each campaign in FIG. 4B, it is possible to combine the campaign counters in one place by using the same call center telephone number. In addition, depending on the customer category (deposit balance), it is not necessary to set the call center telephone number. Alternatively, the call center telephone number may be used to access an arbitrary voice message file.

Next, the operation of the automatic trading system 1 of the second embodiment will be described.
It is assumed that a user who has an account at bank A inserts the cash card of bank A into the cash card insertion slot (account identification medium reading unit 13).

The automated teller machine 10 inquires the account management server 20A about the deposit balance.

The account management server 20A transmits a unique number and a deposit balance for identifying the automated teller machine 10 to the campaign server 30A.

The campaign server 30A transmits the outline of the campaign corresponding to the deposit balance and the telephone number of the call center 40A as the campaign information to the automated teller machine 10 corresponding to the unique number.

The automated teller machine 10 displays an outline of the received campaign and a message such as "Please pick up the handset for details" on the display unit 12, and displays the call center telephone number of the campaign window according to the classification of the call center 40A. Set. In the case of user B, the call center telephone number is set to 11-111-1111, and in the case of user C, the call center telephone number is set to 22-222-2222.

The user of the automated teller machine 10 picks up the handset 11 if he is interested in the outline of the campaign displayed on the display unit 12 during the transaction operation. In response to this action, the automated teller machine 10 calls the telephone number to the designated campaign window of the call center 40A. In the case of user B, it is connected to the telephone counter explaining the time deposit, and in the case of user C, it is connected to the telephone counter explaining the savings deposit.

As described above, the user of the automated teller machine 10 can receive a detailed explanation from the telephone counter about the content of the campaign corresponding to the deposit balance.

In this way, in the second embodiment, the automated teller machine 10, the account management server 20A, and the campaign server 30A cooperate with each other, and the content of the campaign for each bank shown to the user corresponds to the deposit balance of the bank's account. Customers can connect to any telephone counter specified by the bank simply by picking up the handset 11.

In the above embodiment, the campaign server 30 of the bank A or the like sends a message indicating the outline of the campaign and the call center telephone number for the campaign to the automatic teller machine 10, but the call center telephone number is used by the ATM user. It may be recorded in the account specific medium of the bank.

In this case, when the campaign server 30 of the bank A or the like sends a message indicating the outline of the campaign to the automated teller machine 10, the automated teller machine 10 displays the message on the display unit 12 and displays the call center telephone number in the bank A's account. Read from a specific medium and set.

When the user who sees the campaign outline displayed on the display unit 12 picks up the handset 11, the automatic teller machine 10 calls the call center telephone number stored in the set account identification medium such as bank A. Then, connect to the telephone counter of Bank A's campaign.

The number of telephone numbers stored in the account identification medium may be one, but in this case, the representative of the campaign counter of Bank A will be contacted, and here, the contents of the campaign corresponding to the user's classification will be explained at the telephone counter.

The present invention has been described above by exemplifying the embodiments. However, the specific configuration of the present invention is not limited to the above-described embodiment, and is included in the present invention even if there is a change within a range that does not deviate from the gist of the present invention. For example, changes such as separation and merging of block configurations and replacement of procedures of the above-described embodiments are free as long as the gist of the present invention and the functions described are satisfied, and the above description does not limit the present invention.

In addition, some or all of the above embodiments may also be described as follows. The following notes do not limit the present invention in any way.

[Appendix 1]
An automated teller machine equipped with at least a handset, a display, an account identification medium reader, and a control unit.
A campaign server for each bank that provides campaign information showing the content of any campaign,
A storage means for managing a plurality of call center telephone numbers that identify a plurality of call centers that guide a plurality of campaigns in association with the plurality of campaigns.
Including
The control unit of the automated teller machine
When an account-specific medium of an arbitrary bank is read by the account-specific medium reader, if there is a specific campaign performed by the bank, the specific campaign information indicating the content of the specific campaign is acquired. By connecting to the bank's campaign server and presenting the specific campaign information on the display,
To connect to a specific call center specified by a specific call center telephone number associated with the specific campaign by referring to the storage means when the handset is picked up while presenting the specific campaign information. An automatic trading system featuring.

[Appendix 2]
Including account management server for each bank
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
The control unit of the automated teller machine
When the account specific medium of any bank is read by the account specific medium reader, if there is a specific campaign performed by the bank, a specific campaign that provides specific campaign information indicating the content of the specific campaign is provided. While connecting to the server and presenting the specific campaign information on the display unit,
When the handset is picked up while presenting the specific campaign information, the attribute of the specific customer obtained from the account management server of the bank providing the specific campaign is referred to and linked to the specific campaign. The automatic trading system according to Appendix 1, further comprising connecting to a specific call center specified by a specific call center telephone number corresponding to the attribute of the specific customer with reference to the storage means.

[Appendix 3]
Including account management server for each bank
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
At least one account management server for each bank notifies the campaign server managed by the bank of the customer classification when the bank's transaction from the automated teller machine is started.
Upon receiving the notification, the campaign server notifies the automated teller machine of the campaign information and the specific call center telephone number in the customer attributes corresponding to the classification.
The control unit of the automated teller machine
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Along with presenting specific campaign information
The automatic trading system according to Appendix 1, wherein when the handset is picked up while presenting the specific campaign information, the receiver is connected to the specific call center specified by the specific call center telephone number.

[Appendix 4]
The automatic trading system according to Appendix 2 or 3, wherein the account management server manages a customer's deposit balance and / or a customer classification according to a customer's subscription service as an attribute of the customer.

[Appendix 5]
The storage means is managed on the bank side in the campaign server for each bank that provides the campaign information of the partner.
The campaign information is any one of Appendix 1 to 4, which includes information for connecting to a specific call center of a call center telephone number managed by the bank as a connection destination when the handset is picked up. The automated trading system described in the section.

[Appendix 6]
Control unit and
With the handset
Display and
Account specific media reader and
At least
The control unit
When the account specific medium of an arbitrary bank is read by the account specific medium reader, if there is a specific campaign performed by the bank, the relevant campaign information indicating the content of the specific campaign is acquired. By connecting to the bank's campaign server and presenting the specific campaign information on the display,
While presenting the specific campaign information, the handset is referred to a storage means for managing a plurality of call center telephone numbers that identify a plurality of call centers that guide the plurality of campaigns in association with the plurality of campaigns. An automatic trading device characterized by connecting to a specific call center specified by a specific call center telephone number associated with the specific campaign when is taken.

[Appendix 7]
The control unit
When the account-specific medium of an arbitrary bank is read by the account-specific medium reader, if there is a specific campaign performed by the bank, the specific campaign information indicating the content of the specific campaign is provided. While connecting to the campaign server and presenting the specific campaign information on the display unit,
While presenting the particular campaign information, if the handset is picked up, the particular customer being presented with reference to the attributes of the particular customer obtained from the account management server of the bank providing the particular campaign. The automated teller machine according to Appendix 6, which is linked to a campaign and is connected to a specific call center specified by the specific call center telephone number corresponding to the attribute of the specific customer by referring to the storage means. ..

[Appendix 8]
The control unit of the automated teller machine
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Along with presenting specific campaign information
The automated teller machine according to Appendix 6, wherein when the handset is picked up while presenting the specific campaign information, the receiver is connected to the specific call center specified by the specific call center telephone number.

[Appendix 9]
The campaign is managed by the bank by the storage means in the campaign server for each bank that provides the campaign information of the partner.
The automated teller machine according to Appendix 6 or 7, wherein the bank arbitrarily connects to a specific call center having a call center telephone number as a connection destination when the handset is picked up.

[Appendix 10]
An automated teller machine equipped with at least a handset, a display, an account identification medium reader, and a control unit.
A campaign server for each bank that provides campaign information showing the content of any campaign,
A storage means for managing a plurality of call center telephone numbers that identify a plurality of call centers that guide a plurality of campaigns in association with the plurality of campaigns.
Is a campaign notification method by the automated teller machine, which includes the above in the automated teller machine.
The control unit of the automated teller machine
When an account-specific medium of an arbitrary bank is read by the account-specific medium reader, if there is a specific campaign performed by the bank, the specific campaign information indicating the content of the specific campaign is acquired. By connecting to the bank's campaign server and presenting the specific campaign information on the display,
To connect to a specific call center specified by a specific call center telephone number associated with the specific campaign by referring to the storage means when the handset is picked up while presenting the specific campaign information. A campaign notification method using an automated teller machine.

[Appendix 11]
The automated trading system includes a bank-specific account management server.
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
The control unit of the automated teller machine
When the account specific medium of any bank is read by the account specific medium reader, if there is a specific campaign performed by the bank, a specific campaign that provides specific campaign information indicating the content of the specific campaign is provided. While connecting to the server and presenting the specific campaign information on the display unit,
When the handset is picked up while presenting the specific campaign information, the specific customer attribute obtained from the account management server of the bank providing the specific campaign is referred to and linked to the specific campaign. The method for notifying a campaign by an automated teller machine according to Appendix 10, further comprising connecting to a specific call center specified by a specific call center telephone number corresponding to the attribute of the specific customer with reference to the storage means. ..

[Appendix 12]
The automated trading system includes a bank-specific account management server.
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
At least one account management server for each bank notifies the campaign server managed by the bank of the customer classification when the bank's transaction from the automated teller machine is started.
Upon receiving the notification, the campaign server notifies the automated teller machine of the campaign information and the specific call center telephone number in the customer attributes corresponding to the classification.
The control unit of the automated teller machine
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Present specific campaign information,
The campaign by the automated teller machine according to Appendix 10, wherein when the handset is picked up while presenting the specific campaign information, the user connects to the specific call center specified by the specific call center telephone number. Notification method.

[Appendix 13]
The method for notifying a campaign by an automated teller machine according to Appendix 11 or 12, wherein the account management server manages a customer's deposit balance and / or a customer classification according to a customer's subscription service as an attribute of the customer. ..

[Appendix 14]
The storage means included in the automatic trading system is managed on the bank side in the campaign server for each bank that provides the campaign information of the partner.
The specific campaign information includes information that allows the bank to arbitrarily connect the call center telephone number to the specific call center as a connection destination when the handset is picked up. The campaign notification method using the automated teller machine described in any one of the above.

[Appendix 15]
The control unit of the automated teller machine,
When the account specific medium of any bank is read by the account specific medium reader, if there is a specific campaign performed by the bank, the bank is required to acquire specific campaign information indicating the content of the specific campaign. Connect to the campaign server of, present the specific campaign information on the display,
While presenting the specific campaign information, the handset refers to a storage means for managing a plurality of call center telephone numbers that identify a plurality of call centers that guide the plurality of campaigns in association with the plurality of campaigns. A program characterized by operating to connect to a specific call center specified by a specific call center telephone number associated with the specific campaign when taken.

[Appendix 16]
The control unit
When the account-specific medium of an arbitrary bank is read by the account-specific medium reader, if there is a specific campaign performed by the bank, the specific campaign information indicating the content of the specific campaign is provided. By connecting to the campaign server and presenting the specific campaign information on the display unit,
When the handset is picked up while presenting the specific campaign information, the specific customer being presented is being presented with reference to the specific customer attribute obtained from the account management server of the bank providing the specific campaign. The description in Appendix 15 characterized in that the specific call center associated with the campaign and specified by the specific call center telephone number corresponding to the attribute of the specific customer is operated so as to be connected by referring to the storage means. Program.

[Appendix 17]
The control unit
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Present specific campaign information,
The program according to Appendix 15, wherein when the handset is picked up while presenting the specific campaign information, the receiver is operated to connect to the specific call center specified by the specific call center telephone number. ..

1 Automatic teller system 10 Automatic teller machine 11 Handset 12 Display unit 13 Account specific medium reader 14 Control unit 20 Account management server 30 Campaign server 40 Call center (for campaigns of each bank)
50 Call center (for management of automated teller machine 10)
60 Memory

Claims (10)

A handset placed banks connected to inquiry window to provide a display unit, and account specific medium reading unit, and an automatic teller machine comprising at least a control unit, a
A campaign server for each partner bank that provides campaign information showing the content of any campaign,
A storage means for managing a call center telephone number, which is a number of each of a plurality of call centers that guides a plurality of campaigns managed by each affiliated bank, in association with the plurality of campaigns.
Including
The control unit of the automated teller machine
When the account identification medium of any bank, which is one of the partner banks, is read by the account identification medium reading unit, and there is a specific campaign performed by the arbitrary bank, the content of the specific campaign is shown. In addition to connecting to the bank's campaign server to obtain specific campaign information and presenting the specific campaign information on the display unit,
When taken the previous SL handset while presenting the specific campaign information, without connecting to the inquiry window of its own line, identifies the call center phone numbers tied to the particular campaign by referring to the storage means, automatic transaction system, characterized in that connected to the required call center with call center telephone number can be identified to establish a connection with the call center and the handset partner banks determined. Including account management server for each bank
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
The control unit of the automated teller machine
When the account specific medium of any bank is read by the account specific medium reader, if there is a specific campaign performed by the bank, a specific campaign that provides specific campaign information indicating the content of the specific campaign is provided. While connecting to the server and presenting the specific campaign information on the display unit,
When the handset is picked up while presenting the specific campaign information, the attribute of the specific customer obtained from the account management server of the bank providing the specific campaign is referred to and linked to the specific campaign. The automatic trading system according to claim 1, further comprising connecting to a specific call center specified by a specific call center telephone number corresponding to the attribute of the specific customer with reference to the storage means. Including account management server for each bank
The storage means manages the plurality of call center telephone numbers in association with the attributes of the plurality of customers.
At least one account management server for each bank notifies the campaign server managed by the bank of the customer classification when the bank's transaction from the automated teller machine is started.
Upon receiving the notification, the campaign server notifies the automated teller machine of the campaign information and the specific call center telephone number in the customer attributes corresponding to the classification.
The control unit of the automated teller machine
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Along with presenting specific campaign information
The automatic trading system according to claim 1, wherein when the handset is picked up while presenting the specific campaign information, the receiver is connected to the specific call center specified by the specific call center telephone number. The automatic trading system according to claim 2 or 3, wherein the account management server manages a customer's deposit balance and / or a customer classification according to a customer's subscription service as an attribute of the customer. The storage means is managed on the bank side in the campaign server for each bank that provides the campaign information of the partner.
The specific campaign information according to claims 1 to 4, wherein the specific campaign information includes information for connecting to a specific call center of a call center telephone number managed by a bank as a connection destination when the handset is picked up. The automatic trading system described in any one of the items. A handset for connecting to the inquiry counter provided by the bank
A control unit that connects the handset to the inquiry window provided by the installed bank,
Display and
Account specific media reader and
At least
The control unit
When the account identification medium of any bank, which is one of the partner banks, is read by the account identification medium reading unit, and there is a specific campaign performed by the arbitrary bank, the content of the specific campaign is shown. In order to obtain specific campaign information, it connects to the campaign server of the partner bank, presents the specific campaign information on the display unit, and at the same time, displays the specific campaign information.
If the handset is picked up while presenting the specific campaign information, the numbers of the multiple call centers that guide the multiple campaigns managed by each affiliated bank without connecting to the inquiry window of the bank are used. by referring to the storage means for managing in association with certain call center phone numbers in their respective said plurality of campaigns, said a particular campaign identifies pegging wolfberry call center telephone numbers, using the call center telephone numbers that could be identified An automatic trading device characterized by connecting to a required call center and establishing a connection between the call center and the handset specified by a partner bank. The control unit
When the account-specific medium of an arbitrary bank is read by the account-specific medium reader, if there is a specific campaign performed by the bank, the specific campaign information indicating the content of the specific campaign is provided. While connecting to the campaign server and presenting the specific campaign information on the display unit,
While presenting the particular campaign information, if the handset is picked up, the particular customer being presented is being presented with reference to the attributes of the particular customer obtained from the account management server of the bank providing the particular campaign. The automated teller machine according to claim 6, wherein the specific call center associated with the campaign and specified by the specific call center telephone number corresponding to the attribute of the specific customer is connected by referring to the storage means. apparatus. The control unit of the automated teller machine
When the campaign information of a specific campaign and a specific call center telephone number are sent from the campaign server of the bank after reading the account identification medium of an arbitrary bank with the account identification medium reading unit, the display unit is displayed. Along with presenting specific campaign information
The automated teller machine according to claim 6, wherein when the handset is picked up while presenting the specific campaign information, the receiver is connected to the specific call center specified by the specific call center telephone number. A handset placed banks connected to inquiry window to provide a display unit, and account specific medium reading unit, and an automatic teller machine comprising at least a control unit, a
A campaign server for each partner bank that provides campaign information showing the content of any campaign,
A storage means for managing a call center telephone number, which is a number of each of a plurality of call centers that guides a plurality of campaigns managed by each affiliated bank, in association with the plurality of campaigns.
Is a campaign notification method by the automated teller machine, which includes the above in the automated teller machine.
The control unit of the automated teller machine
When the account identification medium of any bank, which is one of the partner banks, is read by the account identification medium reading unit, and there is a specific campaign performed by the arbitrary bank, the content of the specific campaign is shown. In addition to connecting to the bank's campaign server to obtain specific campaign information and presenting the specific campaign information on the display unit,
If the previous SL handset while presenting the particular campaign information is taken, without connecting to the inquiry window of its own row, the specific campaign to identify the pegging wolfberry call center telephone numbers by referring to the storage means , connect to the required call center with call center telephone number can be identified, campaign announcement of automated transaction apparatus characterized by establishing a connection call center and the handset partner banks determined. The control unit of an automated teller machine equipped with a handset that connects to the inquiry counter provided by the installed bank.
When the account identification medium of any bank, which is one of the partner banks, is read by the account identification medium reader, if there is a specific campaign performed by the arbitrary bank, the specification indicating the content of the specific campaign is shown. Connect to the bank's campaign server to obtain the campaign information of the bank, present the specific campaign information on the display, and
If the handset is picked up while presenting the specific campaign information, the numbers of the multiple call centers that guide the multiple campaigns managed by each affiliated bank without connecting to the inquiry window of the bank are used. by referring to the storage means for managing in association with certain call center phone numbers in their respective said plurality of campaigns, before Symbol identifies pegging wolfberry call center telephone numbers to a particular campaign, using the call center telephone numbers that could be identified A program characterized by connecting to a specific required call center and operating to establish a connection between the call center and the handset specified by a partner bank.

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