JP3402420B2 - Automatic reception terminal device - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic reception terminal device, which simplifies the search for employee names, department names, information, etc., updates registered data, and retrieves call history data by a communication device built into the reception terminal device. Etc. relating to those that can be easily performed.

[0002]

2. Description of the Related Art In a large-scale office or the like, a reception is provided at a front door to receive, guide, or act as an agent for a visitor. There is one that allows an interviewer to be called by operating the machine. Such a device displays, for example, a division such as “department name”, “employee name”, “extension phone number” on a touch screen type screen, and stores the data of the division designated by the touch operation of the visitor in the memory device. It is read out and displayed on the screen so that the telephone number of the designated interviewer can be transmitted and the extension telephone can be used to talk or meet. Registration data such as the department name, employee name and extension telephone number is recorded in the memory device, so if there is an internal organizational change or personnel change, the registration data must be rewritten, but this is complicated. This is a work, and since the terminal device cannot be used during this time, it is required that the registration data can be rewritten quickly and easily.

[0003]

SUMMARY OF THE INVENTION In view of the above-mentioned problems, the present invention makes it possible to retrieve a callee by a simple operation and to quickly and easily rewrite registered data due to organizational changes or personnel changes. It is in.

[0004]

In order to solve the above-mentioned problems, the present invention solves the above-mentioned problems by storing a storage unit for storing operation guidance and a memory unit for storing a representative window, employee name, department name, extension telephone number, information, etc. And a display section for displaying on the screen based on the data read from the storage section or the data read from the memory section, and an input section for inputting a representative window, employee name, department name or information, or a telephone number. A program for performing maintenance of the device in the storage unit, in a reception terminal device that transmits a telephone number specified by an operation of a visitor or the like, talks with the communication device or displays specified information, and A password for storing the maintenance start / end password and reading the signal from the input section from the storage section. A discriminating unit for comparing and discriminating is provided, and a password is inputted by a required operation from the input unit, and when the password coincides with the password for starting maintenance, the device is switched to the maintenance operation, the data in the memory unit is maintained, and the maintenance is completed. An automatic reception terminal device is provided in which the maintenance operation is terminated when the password matches the password.

[0005]

With the above-described structure, in the automatic reception terminal device according to the present invention, if the maintenance start password is entered by operating the dial button on the extension telephone number input screen, the password read from the storage unit will be used. If the two match, the device switches to maintenance operation, and the employee name, department name, information or extension telephone number recorded in the memory can be maintained by operating the touch panel, or an external data recording medium (such as floppy disk). ), The data recorded in the required format can be taken in, and the data in the memory can be replaced with this. Further, by operating the touch panel, the communication history of the communication device recorded in the memory can be transferred to an external data recording medium or can be displayed as a graph on the screen.

[0006]

Embodiments of the automatic reception terminal device according to the present invention will now be described in detail with reference to the drawings. FIG. 1 is a block diagram of essential parts of an embodiment of an automatic reception terminal device according to the present invention. In the figure, reference numeral 1 denotes a storage unit which stores operation guidance, a control program of a reception terminal device, and the like. A memory unit 2 stores a representative window, employee name, department name, extension telephone number, information, and the like, and stores data maintained by required operations. 3 is a display part, for example,
A reception guide is displayed on a screen such as a plasma display panel (PDP) based on the data read from the storage unit 1.
Alternatively, a representative window, employee name, department name, extension telephone number, information or the like is displayed based on the data read from the memory unit 2. A voice generation / output unit 4 synthesizes voice based on the guidance voice data read from the storage unit 1 and outputs the voice from a speaker. Reference numeral 5 is an input unit, for example, a transparent touch panel is provided on the screen of the display unit 3, and a representative window, department name, employee name, information selection, and extension telephone number input by touch operation with a fingertip or the like. , Maintenance of data registered in the memory unit 2 and the like are performed. A discriminating unit 6 discriminates a touch on the touch panel based on a signal from the input unit 5. Reference numeral 7 denotes a person detecting unit, which is composed of, for example, a pyroelectric infrared sensor or the like, and is provided on the front surface of the reception terminal device or the like to detect a person. Reference numeral 8 is a communication device, which goes off-hook by picking up the handset 9 and sends a dial signal (PB signal or DP signal) transmitted based on the designation in the input section 5 through a private branch exchange (PB signal).
X) 12 to enable telephone conversation with the handset 9 with the telephone 13 in the office. Reference numeral 10 denotes an external data input / output unit that takes in the data of the floppy attached to the floppy drive or transfers the data read from the memory unit 2 to the floppy and writes it. A control unit 11 controls each unit of the device.

Next, the operation of the automatic reception terminal device according to the present invention will be described. The reception terminal device is configured to be thin using a PDP for the display unit 3, and is installed at a place where the screen is easily noticeable toward the entrance of the building. Based on the data read from the memory unit 2 according to the program from the memory unit 1, the screen of the display unit 3 displays, for example, "This is the reception desk. Please touch it lightly. " Then, in response to the detection of a person by the person detecting section 7, the memory section 2 is transmitted via the control section 11.
The reception guidance data is read out and input to the display unit 3, and the reception guidance screen as shown in FIG. 2 is displayed. This screen
If the screen is not touched for the required time (eg, 30 seconds), the device returns to the initial screen as unused. The input unit 5 is configured to input an instruction by a touch operation of a transparent touch panel arranged on the screen of the display unit 3, and has an infrared light emitting unit and a light receiving unit on each of the opposite sides of the screen edge. The infrared rays are provided so as to cover the display positions of the respective items in the vertical and horizontal directions, the infrared rays blocked by the touch operation are discriminated, the discrimination position is discriminated by the discrimination unit 6, and the touch position is determined via the control unit 11. The data corresponding to the above is read from the memory unit 2, input to the display unit 3 and displayed on the screen.

When, for example, "representative counter" is touched on the screen of FIG. 2, the preset representative contact of the company is read from the memory section 2 via the control section 11 and the call screen is displayed as "Callee Display it with a comment such as "Please take the handset if you like." When the handset 9 is taken, the telephone number read from the memory unit 2 is transmitted, the telephone number 13 of the number is exchange-connected via the PBX 12, and the handset 9 enables communication. After touching the above "representative window", if no operation is performed for a required time, for example, 10 seconds (the same applies when another guide display is selected), the corresponding guide voice is read from the storage unit 1 and the voice is read. It is input to the generation / output unit 4, and operation guidance corresponding to the displayed contents is output by voice.
The memory unit 2 is composed of, for example, a semiconductor memory or the like. The guidance voice may be recorded in, for example, a CD-ROM (compact disc read-only memory) or the like, and may be reproduced and output.

When the "extension telephone" is touched, this touch is discriminated by the discrimination portion 6 via the control portion 11, and the screen of the dial button shown in FIG. 3 is displayed as "extension telephone handset based on the data from the memory portion 2. Please display and add a comment such as "Please make a call." And send the touched extension phone number. Further, when the “Department name guide” is touched, for example, the department name guide screen is displayed as shown in FIG. 4, the employee name of the department is displayed according to the designation, and the face of the employee is designated. A photograph or an introduction screen of the department is displayed, and if the handset 9 is picked up, the telephone number of the employee concerned is transmitted to enable the call. If you touch "Employee name guide", 50
Along with the sound button, "Please touch the first letter of the employee name you are looking for" etc. is displayed on the screen. For example, if you touch "A" on this screen, "A" will be displayed as shown in Fig. 5.
The employee name beginning with is displayed, the department name of the employee, and a screen shot of the employee or an introduction screen of the department are displayed, and if the handset 9 is picked up, the telephone number of the employee is sent.
Make a call. Alternatively, when "information" is touched, the information guide screen shown in FIG. 6 is displayed, and the information is read out from the memory section 2 by the designation, input to the display section 3 and displayed on the screen.

Data maintenance of the memory unit 2 is performed as follows. First, touch "Extension phone" on the reception guidance screen shown in FIG. 2, and on the "Extension number" screen of FIG. 3 displayed by this touch, the maintenance start password preset by dial button operation. Enter (the number of required digits) and touch the "Call" button. For example, "Enter maintenance mode" is displayed on the screen as a window. Touching the "OK" button switches the device to maintenance operation, displays the reception guide in Fig. 2 on the screen, and displays it in the lower right corner of the screen. "Maintenance in progress" is displayed. To enter the password again, touch the "Clear" button and enter it again. The maintenance method for each item is described below.

When maintenance of the department name is to be performed, the "part name guide" display is touched on the screen of FIG. This touch switches the screen to the "Department Information" screen shown in FIG. 4, and "Maintenance in progress" is displayed at the lower right of the screen. To newly register a department name, touch the "non" button at the position to register. This touch switches the screen to the "button information setting screen" shown in FIG. On this screen, touch "Search by department" to move the frame (red, etc.) to "Search by department" and click "Display characters".
Touch the field. A keyboard for inputting characters (for inputting kana or for inputting alphabetic characters, which can be switched by touching a button) is displayed on the screen. Touch the keyboard to input characters, and then touch the "Settings" button on the keyboard screen. Then, this button returns to the "Button information setting screen" in Figure 7.
Touch "File name" with, enter the file name (search for department name) on the keyboard screen that is displayed in the same way as when entering characters, and then touch the "Set" button.

By touching the "setting" button, the screen is displayed as shown in FIG.
Switch to the "next screen information setting screen" shown in. Touch the "Title" field on this screen and use the keyboard screen displayed in response to the touch to display the title name (○)
○ General department △△ department No.1 □□ department etc.), touch the "Settings" button on the keyboard screen, and select the guidance voice to be uttered when the screen is displayed in the "Voice" field on the returned screen in FIG. . The guide voice is selected from the list of guide voices with the file name corresponding to the voice content displayed on the screen by touching "↓" on the right of the "voice" column. To set the face picture displayed on the call screen, touch the "Face picture" field, touch "↓" to the right of the "Face picture" field, and select from the list of face pictures displayed on the screen. . Then, the "telephone number" field is touched to set the extension telephone number. By this touch, the telephone number input screen shown in FIG. 9 is displayed on the screen, and the telephone number is input by touching the ten-key on the screen. “←” and “→” are for moving the cursor, touching “DEL” moves the cursor to the left and deletes the number, “Cancel” is for canceling the input settings, and “Delete” is for the registered For deleting the phone number of ",""Settings" is for setting the entered phone number. Touching this "Settings" button returns the screen to the "Next screen information setting screen" and the entered number (phone number) Is displayed in the phone number field.

As described above, the input character (department name) is displayed in the "display character" column, and this character is displayed on the "non" button at the designated position. Registered in the file (search for department name). If you want to delete the entered characters or file name, touch the "Cancel" button.If you want to delete the department name from the file, touch the department name button you want to delete, and then touch the "Delete" button. If so, the department name is deleted from the file. When changing the already registered department name, touch the button of the department name to be changed, not the above "non" button, and thereafter, enter a new department name or the like in the same manner as above.

For maintenance of employee names, touch the "Employee name guide" display on the guide screen of FIG. 2 to switch the screen to "Employee name guide" shown in FIG. If you touch "Return One" on this screen, the Japanese syllabary button for selecting the employee name will be displayed on the screen, and the employee name page (Fig. 5) starting with the reading of the sound of the touched button will be displayed. Touch "From the beginning" to return to the guide screen display in FIG. When registering a new employee name, the "non" button at the position for registration is touched, and this touch switches the screen to the "button information setting screen" shown in FIG. Then, touch "Japanese syllabary search" to move the frame (red, etc.) to "Japanese syllabary search" and click "Display characters".
Touch the field, display the keyboard for entering characters on the screen, enter the character (employee name) by touching the key, touch "Settings", and touch "File information setting screen" to switch to "File information". Touch "Name", enter the file name (employee name search) in the same way as when entering characters, and touch "Set". Since the screen is switched to the "next screen information setting screen" in FIG. 8 by touching the "Set" button, required settings are made in the same manner as in the case of the above department name maintenance. As a result, the employee name input to the "non" button at the position designated in the "Employee name guide" is displayed and registered in the corresponding file (employee name search) in the memory unit 2. It should be noted that cancellation of entered characters and the like, deletion of registered employee names, etc. are the same as in the case of the above department name maintenance. Further, when changing the registered employee name, not the “non” button but the button for the employee name to be changed is touched, and thereafter, a new employee name or the like is input in the same manner as above.

For information maintenance, touch "Information" on the guide screen shown in FIG. 2 to switch the screen to "Information guide" shown in FIG.
7. Touch the "Personal Data" field on the "Button Information Setting Screen" of FIG. 7, and enter characters, etc., as in the case of newly registering or changing the employee name or department name, and register in the memory 2. At that time, touch the "Title" field on the "Next screen information setting screen" in Fig. 8, enter the title name (bus timetable, etc.) on the keyboard screen that appears in response to the touch, and click "Set" on the keyboard screen. Touch the button. When creating the call screen for the person in charge, touch the "Personal data" field on the "Button information setting screen" in Fig. 7, select the face photo and enter the phone number as in the case of the department maintenance. To do.

To set / cancel the touch sound for allowing the visitor or the like to recognize that the screen has been touched, the "extension phone" is touched on the reception guide screen of FIG. 2 to display it.
“Extension number” screen, the “touch sound valid password” preset (for example, “0, 1, #, 0.5, *, *.
0, 4, *, 1)) or "Touch sound invalid password"
(For example, "0 ・ 1 ・ # ・ 0 ・ 5 ・ * ・ 0 ・ 4 ・ * ・
"0") and touch the "OK" button ("Cancel" button to cancel the input) on the screen displayed in response to this input.

When the data of the communication history by the communication device 8 recorded in the memory unit 2 is taken out, the required floppy is attached to the floppy drive, and "extension telephone" is touched on the reception guide screen of FIG. 2 to be displayed. "Communication history transfer password" preset on the "Extension number" screen of Fig. 3
(For example, "0, 1, #, 3, 2") is touched, the "call" button is touched, and the "OK" button (or "cancel" button to cancel) is touched. As a result, the telephone number and call time data recorded in the memory unit 2 are read out and transferred from the external data input / output unit 10 to the floppy disk. To delete the communication history data in the memory unit 2, "communication history deletion password" (for example, 0.
1 ・ # ・ 3 ・ 3 "), touch the“ call ”button, and then touch the“ OK ”button (or the“ cancel ”button to cancel). Alternatively, it is possible to read the communication history data from the memory unit 2 and display it on the screen by touching a required button.

Further, the data of the department name guide and the employee name guide of the memory unit 2 can be written (or updated) by batch conversion. In this case, data such as department name and employee name is created in advance by an external information processing device in a required data format, written in a required floppy, and this floppy is mounted in the floppy drive of the reception guide device. Then, by touching "extension telephone" on the reception guidance screen of FIG. 2, a "data conversion password" (for example, "0.2, # 3", which is set in advance on the "extension number" screen of FIG. 3 displayed.
・ Touch the "1") button, touch the "Call" button, and then touch the "OK" button ("Cancel" button to cancel). The floppy data is taken in via the external data input / output unit 10 and recorded in the memory unit 2.
At this time, the message on the screen during the data conversion process, for example, "Reading data, please wait for a while" → "Reading department information data, for a while ..."
→ Display “Employee name guidance data is being read, for a while ...” with% display indicating the progress.

The maintenance is completed by "extension number" in FIG.
On the screen of, the password set for ending maintenance, for example, touch the dial button of “# 0000”, and touch the “OK” button in the window of “Enter the normal mode”. This completes the maintenance operation and returns the device to the normal operating state.

[0020]

As described above, according to the automatic reception terminal device of the present invention, the registered department name, employee name, telephone number or information can be updated by touching the screen. , Easy to operate,
In addition, if there is a significant organizational change or personnel change, you can create data with an external device, record it in the floppy, attach this floppy to the device, and update the registered data by batch conversion. Since the communication history of the communication device can be recorded and taken out, it has the convenience of being able to grasp the frequency of use of the device for each department.

[Brief description of drawings]

FIG. 1 is a block diagram of essential parts of an embodiment of an automatic reception terminal device according to the present invention.

FIG. 2 is an example of a guide screen displayed on an automatic reception terminal device.

FIG. 3 is an example of an extension telephone number input screen for inputting a maintenance password for the device.

FIG. 4 is an example of a department name guidance screen for maintaining registration of department names.

FIG. 5 is an example of an employee name guide screen for maintenance of employee name registration.

FIG. 6 is an example of an information guide screen for maintaining information.

FIG. 7 is an example of a button information setting screen for inputting characters.

FIG. 8 is an example of a next screen information setting screen for maintaining a title, a guidance voice, a facial photograph, a telephone number, and the like.

FIG. 9 is an example of a telephone number input screen for setting a telephone number.

[Explanation of symbols]

1 memory 2 memory section 3 Display 4 Voice generation / output section 5 Input section 6 discriminator 7 people detector 8 intercom 9 handset 10 External data input / output section 11 Control part 12 PBX 13 telephone

Claims (13)

(57) [Claims] 1. A storage unit for storing operation guidance, a memory unit for storing a representative window, employee name, department name, extension telephone number, information, etc., and data read from the storage unit or data read from the memory unit. Based on the above, a display unit is displayed on the screen and a representative window, an employee name, a department name or information selection, or an input unit for entering a telephone number is provided, and the telephone number specified by the operation of the visitor etc. is transmitted. In a reception terminal device configured to make a call or display specified information by a communication device, a program for performing device maintenance and a maintenance start / end password are stored in the storage unit, A discriminator that compares the signal with the password read from the storage to discriminate is provided, and the required operation is performed from the input unit. Enter the password with, and switch the device to the maintenance operation when it matches the maintenance start password, maintain the data in the memory section, and finish the maintenance operation when the maintenance end password matches. Automatic reception terminal device. 2. The guidance voice is stored in the storage unit, and when the guidance screen is selected, if the next manipulation is not performed for a required time, the guidance voice of the next operation corresponding to the display on the screen is read out and the guidance voice is read. The automatic reception terminal device according to claim 1, wherein the automatic reception terminal device is configured to output. 3. The automatic reception terminal device according to claim 1, wherein the input unit is configured to perform input by operating a touch panel provided on the screen of the display unit. 4. The automatic reception terminal device according to claim 3, wherein the password is entered by selecting an extension telephone number input screen by operating a touch panel and operating a displayed dial button. 5. The maintenance of the employee name, department name or information is performed by designating an employee name selection screen, a department name selection screen or an information selection screen in a maintenance operation, and the displayed employee name guidance field and department name guidance field. Or specify what you want to maintain in the information guidance column, switch the button information setting screen by the required operation, add, delete or update the employee name, department name or information etc. by operating the displayed button, The automatic reception terminal device according to claim 3 or 4, wherein the automatic reception terminal device is recorded in a copy. 6. For maintenance of the extension telephone number, the employee name selection screen or the department name selection screen is designated in the maintenance operation, and the maintenance is designated in the displayed employee name guidance field or department name guidance column. The automatic reception terminal device according to claim 3 or 4, wherein the button information setting screen or the next screen information setting screen is switched by a required operation, and the telephone number is input, deleted or updated on the displayed screen. . 7. A touch sound output by touch panel operation is stored in the storage unit, and an extension telephone number input screen is selected by touch panel operation in a maintenance operation, and touched by operating the displayed dial button. 3. The password set for validating the sound or invalidating the touch sound is input, and the touch sound is output / not output according to the password read from the storage unit. The automatic reception terminal device according to claim 4, claim 5, or claim 6. 8. An extension telephone is provided by recording a communication history of a communication device in the memory portion, providing an external data output portion for transferring data to an external data recording medium, and performing a maintenance operation to operate an extension telephone by operating a touch panel. Select the number input screen, enter the password set for communication history transfer by operating the displayed dial buttons, and if the password read from the storage unit matches the communication history recorded in the memory unit. 3. A read-out, transfer to an external data recording medium via an external data output unit, and writing.
The automatic reception terminal device according to claim 3, claim 4, claim 5, claim 6, or claim 7. 9. The communication history recorded in the memory is
9. The automatic reception terminal device according to claim 8, wherein the automatic reception terminal device is deleted by inputting a password set for deletion of communication history. 10. The communication history recorded in the memory unit is read from the memory unit when the password set for displaying the graph is input, and is read from the memory unit when the password is read from the storage unit, and is input to the display unit. 9. The automatic reception terminal device according to claim 8, wherein the graph image is generated and displayed on the screen. 11. An external data input section for inputting data of an external data recording medium is provided, and in a maintenance operation,
Select the extension telephone number input screen by operating the touch panel,
Enter the password set for batch data conversion by operating the displayed dial buttons, and if the password read from the storage unit matches, the data in the memory unit is rewritten to the data from the external data input unit. The automatic reception terminal device according to claim 2, claim 3, claim 4, claim 5, claim 6, claim 7, claim 8, claim 9, or claim 10. 12. The automatic reception terminal device according to claim 11, wherein the external data recording medium has an employee name guide, a department name guide, etc. recorded in a required data format. 13. The method according to claim 1, wherein a person detecting section for detecting a person is provided on a front surface or the like of the reception terminal device, and operation guidance or the like is displayed on a screen based on a signal from the person detecting section. The claim 3, claim 4, claim 5, claim 6, claim 7, claim 8, claim 9, claim 10, claim 11 or claim 12 automatic reception terminal device.