JP6764707B2 - Ticketing machine, ticketing method and program - Google Patents

Description

The present invention, ticketing machines, related to ticketing method and a program.

As a method for improving customer convenience at stores such as banks where waiting time may occur before providing services to customers, there is a method of using a ticket issuing machine that issues numbered tickets. In this method, each customer who visits the store receives a numbered ticket from the ticket issuing machine. The reception number is written on this numbered ticket, and customers can receive services in the order of reception numbers.

Several techniques have been proposed in connection with such ticketing machines. For example, Patent Document 1 describes a calling system for simplifying the recombining work of the system configuration. This calling system includes a ticketing device, a window device, and a display device, and the window device is provided with an address setting means for setting its own address and the address of the corresponding display device. When the system is started up, the ticket issuing device reads the address set in each window device and stores the relationship of the display device corresponding to each window device in the address register. According to Patent Document 1, it is not necessary to manually input data related to the creation of the address register after recombination into the ticket issuing device, and it is possible to simplify the recombination work of the system configuration.

Japanese Patent No. 2618513

Depending on the placement of the ticketing machine, the customer may feel unfair about receiving the numbered ticket and the customer satisfaction may decrease. For example, if the ticketing machine is installed in a place that is difficult for customers to understand, some customers may not notice the ticketing machine and may fail to receive the numbered ticket. If the customer who came to the store first fails to receive the numbered ticket and the service provision is delayed compared to the customer who came to the store later and received the numbered ticket, the satisfaction of the customer who came to the store earlier may decrease. There is.

Also, if the store is wide and there are multiple large doorways, and the distance to the ticketing machine varies greatly depending on the doorway, customers who come from the doorway near the ticketing machine will be later than customers who come from the doorway far from the ticketing machine. It is conceivable to come to the store from and receive the numbered ticket first. In this case, the satisfaction level of customers who come to the store from the doorway far from the ticket issuance may decrease.
Patent Document 1 does not describe a countermeasure against such a decrease in customer satisfaction.

The present invention, ticketing machine that can be further improved customer satisfaction to perform a waiting list at the store, to provide a ticketing method and a program.

According to the first aspect of the present invention, the ticket issuing machine receives an operation input unit that receives an operation requesting the issuance of a numbered ticket and an operation input unit that receives an operation requesting the issuance of the numbered ticket. The reception number request unit that outputs the number request, the reception number request from the reception number request unit, and the reception number request from another ticketing machine are acquired, and the reception number request is made in the order in which the reception number request is acquired. Setting whether to operate or stop the reception number determination unit, which determines the reception number according to the situation, and the reception number determination unit, which is set on the switching setting screen for setting whether to operate or stop the reception number determination unit. In response to the above, the reception number determination unit control unit that controls the operation or stop of the reception number determination unit according to the setting, and the reception number determination unit are set to stop the reception number requesting unit. If the reception number acquisition unit that sends the number request to another ticketing machine and acquires the reception number corresponding to the transmitted reception number request and the reception number determination unit are set to operate, the reception number request In response to a request for a reception number from the department, a numbered ticket printed with the reception number determined by the reception number determination department is issued, and if the reception number determination department is set to stop, the reception number request department It is provided with a ticketing unit that issues a numbered ticket printed with the reception number acquired by the reception number acquisition unit in response to the reception number request, and whether to operate or stop the reception number determination unit on the switching setting screen. When the setting is made, communication is performed with the other ticket issuing machine, and the setting is confirmed whether the other ticketing machine is set to operate or stop the reception number determination unit, and the ticket issuing machine is set. and if the other issuing machine any two or more ticketing machine of it was confirmed that it is a set of operating the reception number determining unit, or of the ticket dispenser and the other ticket dispenser If all ticketing machine has confirmed that it is a set of stopping the reception number determining unit, characterized in that said ticketing machine display a warning.

According to the second aspect of the present invention, the ticketing method includes a reception number determination unit that acquires a reception number request and determines the reception number in response to the reception number request in the order in which the reception number request is obtained, and the reception. The reception number determination unit is operated or stopped according to the setting in response to the setting of whether to operate or stop the reception number determination unit made on the switching setting screen for setting whether to operate or stop the number determination unit. An operation input step in which a ticket issuing machine including a reception number determination unit control unit for controlling the operation receives an operation for requesting the issuance of a numbered ticket, and the ticket issuing machine issues the numbered ticket in the operation input step. When the reception number request step that outputs the reception number request when the requested operation is received and the reception number determination unit is set to operate, the reception number determination unit of the ticket issuing machine requests the reception number. The reception number determination step in which the reception number request in the step and the reception number request from another ticketing machine are acquired and the reception number is determined in the order in which the reception number request is acquired, and the reception number determination step When the number determination unit is set to stop, the ticket issuing machine transmits the reception number request in the reception number request step to another ticketing machine, and acquires the reception number corresponding to the transmitted reception number request. When the reception number acquisition step and the ticket issuing machine are set to operate the reception number determination unit, the reception number determined in the reception number determination step in response to the reception number request in the reception number request step. If the numbered ticket printed with is set to stop the reception number determination unit, the reception number acquired in the reception number acquisition step is printed in response to the reception number request in the reception number request step. When the ticketing step of issuing the numbered ticket and the setting of whether to operate or stop the reception number determination unit on the switching setting screen are performed, the other ticketing machine communicates with the other ticketing machine. the reception number determining portion or has a set of operating settings ensure that a set of stops, the reception number is any two or more ticketing machine of the ticket issuing machine and the other ticket dispenser If it was confirmed that a set of operating a determining unit, or verify that the ticket issuing machine and all ticketing machine of the other ticketing machine has a set of stopping the reception number determination unit If you, and a step in which the ticketing machine display a warning.

According to the third aspect of the present invention, the program acquires the reception number request, and in the order in which the reception number request is acquired, the reception number determination unit that determines the reception number in response to the reception number request, and the reception number. In response to the setting of whether to operate or stop the reception number determination unit made on the switching setting screen for setting whether to operate or stop the determination unit, the reception number determination unit is operated or stopped according to the setting. An operation input step for receiving an operation for requesting the issuance of a numbered ticket and an operation input step for requesting the issuance of the numbered ticket to a computer for controlling a ticket issuing machine including a reception number determination unit control unit for control. When the reception number request step that outputs a reception number request when an operation is received and the reception number determination unit are set to operate, the reception number determination unit requests the reception number in the reception number request step. , And, the reception number determination step of acquiring the reception number request from another ticketing machine and determining the reception number in response to the reception number request and the reception number determination unit are stopped in the order of acquisition of the reception number request. If it is set, the reception number acquisition step of transmitting the reception number request in the reception number request step to another ticketing machine and acquiring the reception number corresponding to the transmitted reception number request, and the reception number determination unit Is set to operate, a numbered ticket printed with the reception number determined in the reception number determination step is issued in response to the reception number request in the reception number request step, and the reception number determination unit is stopped. If it is set to be set, the ticketing step of issuing a numbered ticket printed with the reception number acquired in the reception number acquisition step in response to the reception number request in the reception number request step, and the switching setting screen When the reception number determination unit is set to operate or stop, communication is performed with the other ticket issuing machine, and the other ticketing machine is set to operate or stop the reception number determination unit. performed by that or setting confirmation becomes, the case where the ticket dispenser and any two or more of ticketing machines of the other ticket dispenser was sure that the setting for operating said reception number determination unit, or, if the ticket dispenser and all ticketing machine of the other ticket dispenser was sure that the setting for stopping the reception number determination unit, executes the steps of: the ticket dispenser is a warning display It is a program to make you.

According to the present invention, it is possible to further increase the satisfaction of customers who are waiting in line at a store.

It is a schematic block diagram which shows the apparatus configuration of the ticketing system which concerns on one Embodiment of this invention. It is a schematic block diagram which shows the hardware configuration of the ticket issuing machine which concerns on this embodiment. It is a schematic outline drawing which shows the outer shape of the ticket issuing machine which concerns on the same embodiment. It is a schematic block diagram which shows the hardware configuration of the actuator which concerns on this embodiment. It is a schematic outline drawing which shows the outer shape of the actuator which concerns on the same embodiment. It is a schematic block diagram which shows the hardware configuration of the display which concerns on this embodiment. It is a schematic outline drawing which shows the outer shape of the indicator which concerns on the same embodiment. It is explanatory drawing which shows the arrangement example of the ticketing system which concerns on the same embodiment. It is a schematic block diagram which shows the functional structure of the ticket issuing machine which concerns on this embodiment. It is explanatory drawing which shows the 1st example of the numbered ticket issuing screen displayed by the touch panel which concerns on this embodiment. It is explanatory drawing which shows the 2nd example of the numbered ticket issuance screen displayed by the touch panel which concerns on this embodiment. It is explanatory drawing which shows the 3rd example of the numbered ticket issuing screen displayed by the touch panel which concerns on this embodiment. It is explanatory drawing which shows the 4th example of the numbered ticket issuing screen displayed by the touch panel which concerns on this embodiment. It is explanatory drawing which shows the example of the master unit / slave unit switching setting screen displayed by the touch panel which concerns on the same embodiment. It is explanatory drawing which shows the example of the processing of the ticket issuing machine at the time of issuing a numbered ticket in the same embodiment. It is a schematic block diagram which shows the apparatus configuration of the ticketing system when the ticketing system which concerns on this embodiment includes three window-side systems. It is explanatory drawing which shows the arrangement example of the ticketing system in the case where the ticketing system which concerns on the same embodiment includes three window-side systems. It is a schematic block diagram which shows the apparatus configuration of the ticketing system when the ticketing system which concerns on this embodiment includes two ticketing machines. It is explanatory drawing which shows the arrangement example of the ticketing system in the case where the ticketing system which concerns on the same embodiment includes two ticketing machines. In the same embodiment, it is a schematic block diagram which shows the hardware configuration of the common display in two window. In the same embodiment, it is a schematic outline drawing which shows the outline of the display common to two window. FIG. 5 is a schematic configuration diagram showing a device configuration of a ticketing system when a shared display is provided at two counters in the same embodiment. It is explanatory drawing which shows the arrangement example of the ticketing system in the case which the common display is provided in the two window in the same embodiment. It is a schematic block diagram which shows the functional structure of the ticket issuing machine for exclusive use of the master machine which concerns on this embodiment. It is a schematic block diagram which shows the functional structure of the ticket issuing machine for exclusive use of the handset which concerns on this embodiment.

Hereinafter, embodiments of the present invention will be described, but the following embodiments do not limit the inventions claimed. Also, not all combinations of features described in the embodiments are essential to the means of solving the invention.
FIG. 1 is a schematic configuration diagram showing an apparatus configuration of a ticketing system according to an embodiment of the present invention. As shown in FIG. 1, the ticketing system 1 includes a window-side system 10, a ticketing machine 100, and a hub 400. The window side system 10 includes an actuator 200 and a display 300.

The ticketing system 1 is a system for improving convenience when a customer waits in line in a store. Specifically, the ticketing system 1 issues a numbered ticket on which the reception number is printed, and guides the customer to the counter in the order of the reception number.
In the following, a case where the ticketing system 1 is installed in a bank store will be described as an example. Customers who come to the store receive the numbered ticket and receive the service at the counter in the order of the reception number printed on the numbered ticket.

Each of the ticket issuing machines 100 issues (issues) a numbered ticket.
Further, one of the ticket issuing machines 100 is set as the master unit, and the other two are set as the slave units. In the following, the three ticketing machines 100 included in the ticketing system 1 may be designated by reference numerals 100a, 100b, and 100c to distinguish them. A code 100a is attached to the master unit of the ticket issuing machine 100, and codes 100b and 100c are attached to the two slave units, respectively.

The ticket issuing machine 100 (ticketing machine 100a) of the master unit controls the entire ticketing system 1.
In particular, the ticket issuing machine 100 of the master unit collectively manages the reception numbers used in the ticketing system 1. Each ticket issuing machine 100 including the master unit prints the reception number determined by the master unit ticketing machine 100 on a numbered ticket and issues the ticket. By collectively managing the reception numbers of the ticket issuing machine 100 of the parent machine, it is possible to prevent the issuance of numbered tickets printed with the same reception number even when a plurality of customers acquire numbered tickets from different ticketing machines 100. it can.
Further, the ticket issuing machine 100 of the master unit displays the reception number on the display 300 of the vacant window when the window is vacant (that is, when it is possible to deal with the next customer waiting in line). Guide the next customer to the counter.

The window side system 10 is a system for guiding the next customer to the window when the window is vacant. A pair of actuators 200 and a display 300 included in the same window-side system 10 are installed at the same window.
The actuator 200 is provided on the seat side of the employee at each window and receives the operation of the employee. In particular, the actuator 200 transmits a call signal to the ticket issuing machine 100 of the master unit according to the operation of the bank employee when the window is open. The call signal referred to here is a signal indicating that the window is open.

When the window is open, the display 300 guides the customer to the window by displaying the reception number of the next customer. Specifically, the ticket issuing machine 100 of the master unit calculates the next reception number (reception number of the next customer) in response to the call signal from the operator 200. Then, the ticket issuing machine 100 of the master unit transmits a signal instructing the display of the next reception number to the display 300 included in the same window side system 10 as the operator 200 of the call signal sender. The display 300 displays the next reception number according to the signal from the ticket issuing machine 100 of the master unit. In addition, the display 300 calls the customer by voice as well as displaying the reception number.

The hub 400 relays communication between devices. In particular, the hub 400 relays a number request from the ticket issuing machine 100 of the slave unit to the ticket issuing machine 100 of the master unit. The number request is a signal that the ticket issuing machine 100 of the slave unit requests the reception number from the ticket issuing machine 100 of the master unit. Further, the hub 400 relays the number notification from the ticket issuing machine 100 of the master unit to the ticket issuing machine 100 of the slave unit. The number notification is a signal that the ticket issuing machine 100 of the master unit notifies the ticket issuing machine 100 of the slave unit of the number request transmission source of the reception number.
Further, the hub 400 relays a call signal from the actuator 200 to the ticket issuing machine 100 of the master unit. Further, the hub 400 relays a signal instructing the display of the reception number, which is transmitted by the ticket issuing machine 100 of the master unit to the display 300.

In FIG. 1, the ticket issuing machine 100a and one of the two counter-side systems 10 are directly connected by communication, and the ticketing machines 100a, 100b and 100c and the other of the two counter-side systems 10 are hubs. The configuration when the communication is connected to 400 is shown. However, the connection relationship of the devices in the ticket issuing machine 100 is not limited to this. For example, both of the two counter-side systems 10 may be communicatively connected to the hub 400.
Further, the form of the communication connection in the window side system 10 is not limited to a specific form. Each of the actuator 200 and the display 300 may be directly connected to the ticket issuing machine 100a or the hub 400 by communication. Alternatively, the window-side system 10 may further include a repeater such as a hub, and the actuator 200 and the display 300 may be communication-connected to the ticket issuing machine 100a or the hub 400 via the repeater.

The number of window-side systems 10 included in the ticketing system 1 is not limited to the two shown in FIG. 1, and may be one or more. For example, as in the arrangement example described later, a counter-side system 10 may be provided at each counter in the store where the ticketing system 1 is installed.
Further, the number of ticketing machines 100 included in the ticketing system 1 is not limited to the three shown in FIG. 1, and may be two or more. For example, as in the arrangement example described later, a ticket issuing machine 100 may be provided at each entrance in the store where the ticketing system 1 is installed (at each entrance to the lobby in the arrangement example described later), and further, the store A ticket issuing machine 100 may also be provided in the lobby. The lobby here is a place where customers wait in line in the store.

FIG. 2 is a schematic configuration diagram showing a hardware configuration of the ticket issuing machine 100. As shown in FIG. 2, the ticket issuing machine 100 includes a USB port 111, a ticket issuing machine side LAN port 112, a power switch 113, a printer 114, a panel computer 121, and a power supply unit 131. The panel computer 121 includes a touch panel 122, a ticket issuing machine side control unit 123, and a PoE power supply unit 124. The power supply unit 131 includes an AC power plug 132, a main power switch 133, and a regulator 134.
In FIG. 2, the AC power line is shown by a broken line, the DC power line is shown by a solid line, and the signal line is shown by a chain line.

The USB port 111 is an interface for the ticket issuing machine 100 to communicate with other devices by USB (Universal Serial Bus). For example, when writing new data to the ticket issuing machine 100 at the time of maintenance, the maintenance worker inserts the USB flash memory storing the new data into the USB port 111. In the ticket issuing machine 100, the panel computer 121 reads new data from the USB flash memory and stores it. Further, the maintenance worker also inserts the USB flash memory into the USB port 111 when acquiring the data stored in the ticket issuing machine 100. In the ticket issuing machine 100, the panel computer 121 writes data to the USB flash memory.

The ticket issuing machine side LAN port 112 is an interface for the ticket issuing machine 100 to communicate with other devices via a LAN (Local Area Network). In the case of the configuration shown in FIG. 1, the ticket issuing machine side LAN port 112 is communicated and connected to one of the window side systems 10 and each of the hubs 400.
The power switch 113 is a switch for switching the power connection (ON) and disconnection (OFF) of the panel computer 121. When the power switch 113 is ON, the panel computer 121 receives power from the power supply unit 131. On the other hand, when the power switch 113 is OFF, the power from the power supply unit 131 to the panel computer 121 is cut off.

The printer 114 issues a numbered ticket on which the reception number is printed. Specifically, the paper tray of the printer 114 stores numbered ticket paper on which the reception number has not yet been printed. Then, the printer 114 prints the reception number on the numbered ticket paper according to the control of the panel computer 121, and sends it to the ticketing slot provided in the ticket issuing machine 100.
The panel computer 121 is a computer integrated with a display device having a touch panel function. The panel computer 121 controls each part of the ticket issuing machine 100. In particular, the panel computer 121 receives a user operation requesting issuance of a numbered ticket, and controls the printer 114 to issue a numbered ticket. Further, the panel computer 121 of the ticket issuing machine 100 of the master unit controls the entire ticketing system 1. In particular, the panel computer 121 of the ticket issuing machine 100 of the master unit collectively manages the reception numbers used in the ticketing system 1 as described above.

The touch panel 122 is configured by providing a touch sensor on a display screen such as a liquid crystal panel or an LED (Light Emitting Diode) panel. The touch panel 122 displays various images and receives a user operation performed by touching the display screen. In particular, the touch panel 122 displays a numbered ticket issuance request reception screen and receives a numbered ticket issuance request operation. The numbered ticket issuance request operation referred to here is a user operation indicating that a numbered ticket issuance is requested.

The ticketing machine side control unit 123 controls each part of the ticketing machine 100 to execute various processes. In particular, the ticket issuing machine side control unit 123 accepts the above-mentioned numbered ticket issuing request operation and issues the numbered ticket. Further, the ticket issuing machine side control unit 123 of the ticket issuing machine 100 of the master unit controls the entire ticketing system 1. In particular, the ticket issuing machine side control unit 123 of the ticket issuing machine 100 of the master unit collectively manages the reception numbers described above.
The ticket issuing machine side control unit 123 includes a CPU (Central Processing Unit) and a storage device.

The PoE power supply unit 124 supplies power to other devices by a PoE (Power over Ethernet, Ethernet is a registered trademark) method. In particular, when the ticket issuing machine 100 and one or both of the actuator 200 and the display 300 are directly connected, the PoE power supply unit 124 supplies electric power to the device. However, the method in which the actuator 200 and the display 300 receive power is not limited to this. For example, the actuator 200 and the display 300 may each receive power directly from a commercial power source.

The power supply unit 131 receives electric power from a commercial power source, converts it into electric power for the ticket issuing machine 100, and supplies it to each part of the ticket issuing machine 100. The electric power from the power supply unit 131 is also used as the electric power supplied by the PoE power supply unit 124 to other devices.
The AC power plug 132 is a connection terminal inserted into a commercial power outlet and receives AC power from the commercial power supply.
The main power switch 133 is a switch for switching whether or not to supply electric power to the entire ticketing machine 100.
The regulator 134 converts the commercial power received by the AC power plug 132 into electric power according to the standard of each device in the ticket issuing machine 100 such as the panel computer 121. For example, the regulator 134 converts alternating current commercial power into direct current 24 volt (V) power.

FIG. 3 is a schematic outline view showing the outer shape of the ticket issuing machine 100. As shown in FIG. 3, a touch panel 122, a ticketing slot 142, and a ticketing lamp 143 are provided in front of the ticketing machine main body 141.
The touch panel 122 is the same as that described with reference to FIG. 2, and description thereof will be omitted here.
The ticketing port 142 is a hole provided for outputting (issuing) a numbered ticket printed by the printer 114 from the ticket issuing machine 100.

The ticketing lamp 143 is provided directly above the ticketing slot 142, and lights up when there is a numbered ticket in the ticketing slot 142. That is, when the printer 114 prints the numbered ticket and sends it to the ticketing slot 142, the ticketing lamp 143 lights up. When the numbered ticket is removed from the ticketing slot 142, the ticketing lamp 143 goes out.
By turning on the ticketing lamp 143, the attention of the customer who has performed the ticketing operation can be directed to the ticketing slot 142, and the possibility that the customer forgets to take the numbered ticket and the possibility of failing to take it can be reduced.

FIG. 4 is a schematic configuration diagram showing a hardware configuration of the actuator 200. As shown in FIG. 4, the actuator 200 includes an LCD display 211, a key input device 212, and an actuator side control board 221. The controller side control board 221 is provided with an actuator side control unit 222, a setting unit 223, an actuator side PoE power receiving unit 224, and an actuator side LAN port 225.
In FIG. 4, the signal line is shown by a chain line.

The LCD display 211 is a display device provided with a display screen by a liquid crystal display (LCD, Liquid Crystal Display). The liquid crystal display 211 displays information related to the customer's turn waiting, such as the reception number of the customer currently being handled, the number of people waiting, and the waiting time of the calling customer.
The key input device 212 receives an input key (including a push button) such as a call button that receives an operation requesting transmission of a call signal, and an operation by a bank employee at the counter.

The controller side control unit 222 controls each part of the actuator 200 to execute various processes. The controller side control unit 222 includes a CPU and a storage device.
The setting unit 223 receives setting operations related to the actuator 200, such as setting the address of the actuator 200 and setting the address of the corresponding display 300. The setting unit 223 is configured to include an input device such as a setting slide switch.
The PoE power receiving unit 224 on the operator side receives the electric power supplied from the PoE power supply unit 124 (FIG. 2) and supplies electric power to each part of the actuator 200.
The LAN port 225 on the operator side is an interface that is connected to the LAN and communicates with other devices.

FIG. 5 is a schematic outline view showing the outer shape of the actuator 200. As shown in FIG. 5, an LCD display 211 and a key input device 212 are provided on the upper surface of the actuator main body 231.
In FIG. 5, as input keys included in the key input device 212, a number input key 213, a call key 214, a recall key 215, a processed key 216, and an auxiliary key 217 are provided.
The number input key 213 includes a numeric keypad, a clear key, and a return key (return key), and is arranged in the area A11. The number input key 213 is used to input a number such as a reception number.

The call key 214 is used to notify that the window is open. When the call key 214 is pressed, the actuator 200 transmits a call signal to the ticket issuing machine 100.
The recall key 215 is used for recalling a calling customer. When the recall key 215 is pressed, the actuator 200 transmits a recall signal to the ticket issuing machine 100. Upon receiving the recall signal, the ticket issuing machine 100 controls the display 300 to make the currently calling customer's voice call again.

The processed key 216 is used to make the reception number currently being called or the reception number before the call processed. When the processed key 216 is pressed while the number is input, the actuator 200 transmits the processed signal including the input number to the ticket issuing machine 100. The ticket issuing machine 100 that has received the processed signal including the input number excludes the input number (the input reception number) from the call target.
On the other hand, when the processed key 216 is pressed without inputting the number, the actuator 200 transmits the processed signal in which the number field is blank to the ticket issuing machine 100. Upon receiving the processed signal with a blank number field, the ticket issuing machine 100 ends the call processing of the currently calling reception number. If the numbered ticket for the next reception number has already been issued, the ticket issuing machine 100 causes the display 300 of the calling window (hence, a vacant window) to call the next reception number.
The auxiliary key 217 is used for auxiliary input such as receiving input of the type of work performed at each window in response to the issuance of the reception number for each type of work described later.

FIG. 6 is a schematic configuration diagram showing a hardware configuration of the display 300. As shown in FIG. 6, the display 300 includes a call number SEG display 311, a waiting number SEG display 312, a waiting time SEG display 313, a speaker 314, and a display side control board 321. The display side control board 321 is provided with a display side control unit 322, a display side PoE power receiving unit 323, and a display side LAN port 324.
In FIG. 6, the signal line is indicated by a chain line.

The calling number SEG display 311 is configured by using a 7-segment LED, and displays the reception number currently being called. The 7-segment LED is a component configured by combining seven LEDs for the purpose of displaying numbers. However, the configuration of the call number SEG display 311 is not limited to the one using the 7-segment LED, and may be any one that can display the reception number.
The waiting number SEG display 312 is configured by using a 7-segment LED, and displays the waiting number (the number of customers waiting in turn).
The waiting time SEG display 313 is configured by using the 7-segment LED, and displays the waiting time (waiting time of the currently calling customer or the next customer).
The speaker 314 outputs various sounds under the control of the display side control unit 322. In particular, the speaker 314 calls the customer by voice.

The display side control unit 322 controls each part of the display 300 to execute various processes. The display side control unit 322 includes a CPU and a storage device.
The PoE power receiving unit 323 on the display side acquires the power supplied from the PoE power supply unit 124 (FIG. 2), and supplies power to each part of the display 300.
The display-side LAN port 324 is an interface that is connected to the LAN and communicates with other devices.

FIG. 7 is a schematic outline view showing the outer shape of the display 300. As shown in FIG. 7, a call number SEG display 311 and a speaker 314 described with reference to FIG. 6 are provided in front of the display main body 331. On the other hand, the waiting number SEG display 312 and the waiting time SEG display 313 are provided on the back surface of the display main body 331, and display the waiting number and waiting time to the staff in charge of the counter.

FIG. 8 is an explanatory diagram showing an arrangement example of the ticketing system 1. In the example of FIG. 8, two counters are provided in the bank store, and an actuator 200 and a display 300 are installed at each counter. In addition, the ticket issuing machine 100a (master unit) is installed at a position that is easy to see from the sofa on which the waiting customer sits. In addition, there are two entrances to the lobby where the sofa is provided: an entrance from the ATM corner and an entrance to the outside of the store. A ticketing machine 100b (slave unit) is installed at the entrance / exit from the ATM corner, and a ticketing machine 100c (slave unit) is installed at the entrance / exit from outside the store.

The lobby is an example of a space where customers wait in line. The entrance / exit from the ATM corner and the entrance / exit from outside the store correspond to the example of the entrance to the space where the customer waits in line. The ticketing machines 100b and 100c correspond to examples of ticketing machines provided at each of the entrances.
Since ticketing machines 100 are provided at each of the entrances and exits from the ATM corner and the entrances and exits outside the store, customers who enter the lobby from any of the entrances and exits can receive numbered tickets at the entrances and exits. As a result, the customer who enters the lobby from any of the entrances and exits can receive the numbered ticket without delay after entering the room, and the possibility that the customer feels unfair can be reduced. In this respect, according to the ticketing system 1, customer satisfaction can be further enhanced.

In addition, since ticketing machines 100 are provided at each of the entrances and exits from the ATM corner and the entrances and exits outside the store, it is possible to increase the possibility that customers who enter the lobby from any of the entrances and exits will notice the ticketing machine 100. You can increase your chances of receiving a ticket. According to the ticketing system 1, the satisfaction level of the customer can be further increased in that the possibility that the customer receives the numbered ticket can be increased.

In addition, since the ticket issuing machine 100 is provided at a position that is easy to see from the sofa, even if the customer does not notice the ticketing machine 100 and fails to take the numbered ticket when entering the lobby, the ticketing machine 100 is immediately set to the ticketing machine 100. It is expected that you will notice and receive a numbered ticket. In this way, even if the customer fails to pick up the numbered ticket without noticing the ticketing machine 100 when entering the lobby, the numbered ticket can be received immediately after entering the room. According to the ticketing system 1, customer satisfaction Can be further enhanced.

Next, the ticketing process of the numbered ticket performed by the ticket issuing machine 100 will be described with reference to FIGS. 9 to 13.
FIG. 9 is a schematic block diagram showing a functional configuration of the ticket issuing machine 100. As shown in FIG. 9, the ticket issuing machine 100 includes a communication unit 151, a display unit 152, an operation input unit 153, a ticket issuing unit 154, a storage unit 161 and a control unit 171. The control unit 171 includes a reception number requesting unit 172, a reception number determination unit 173, and a reception number determination unit control unit 174.
One ticket issuing machine 100 includes an operation input unit 153, a ticketing unit 154, a reception number request unit 172, a reception number determination unit 173, and a reception number determination unit control unit 174. In this respect, one operation input unit 153, one ticketing unit 154, one reception number request unit 172, one reception number determination unit 173, and one reception number determination unit control unit 174 are associated with each other. Has been done.

The communication unit 151 is configured by using the LAN port 112 on the ticket issuing machine side of FIG. 2, and communicates with other devices. In particular, the communication unit 151 transmits the reception number request from the corresponding reception number request unit 172 to the ticket issuing machine 100 of the master unit in the ticket issuing machine 100 set as the slave unit. Then, the communication unit 151 acquires the reception number corresponding to the transmitted reception number request. Here, the reception number requesting unit 172 corresponding to the communication unit 151 is the reception number requesting unit 172 included in the ticket issuing machine 100 including the communication unit 151. Further, the reception number request referred to here is a signal requesting issuance of a reception number (determination and notification of the reception number) to be printed on the numbered ticket.

The display unit 152 is configured by using the touch panel 122 of FIG. 2 and displays various images. In particular, the display unit 152 displays an operation screen for receiving an operation requesting issuance of a numbered ticket.
The operation input unit 153 is configured by using the touch panel 122 of FIG. 2, and receives a touch operation on the touch panel 122. In particular, the operation input unit 153 receives an operation requesting issuance of a numbered ticket.
The ticketing unit 154 is configured by using the printer 114 of FIG. 2, and the reception number determining unit 173 of the ticket issuing machine 100 of the master unit is determined in response to the reception number request from the reception number requesting unit 172 corresponding to the ticketing unit 154. Issue a numbered ticket with the receipt number printed on it. Here, the reception number requesting unit 172 corresponding to the ticketing unit 154 is the reception number requesting unit 172 included in the ticketing machine 100 including the ticketing unit 154.

Further, the ticketing unit 154 of the ticketing machine 100 of the master unit prints the reception number determined by the reception number determining unit 173 included in the ticketing machine 100 of the master unit (hence, the ticketing machine 100 including the ticketing unit 154). Issue a ticket. On the other hand, in the case of the ticket issuing machine 100 of the slave unit, as described above, the communication unit 151 transmits a reception number request to the ticket issuing machine 100 of the master unit and acquires the reception number. Then, the ticketing unit 154 issues a numbered ticket printed with the reception number acquired by the communication unit 151.

The storage unit 161 is configured by using the storage device of the ticket issuing machine side control unit 123 of FIG. 2, and stores various data.
The control unit 171 controls each unit of the ticket issuing machine 100 to execute various processes. The control unit 171 is configured by the CPU of the ticket issuing machine side control unit 123 of FIG. 2 reading a program from the storage device and executing the program.
The reception number request unit 172 outputs a reception number request when the corresponding operation input unit 153 receives an operation requesting issuance of a numbered ticket. Here, the operation input unit 153 corresponding to the reception number request unit 172 is the operation input unit 153 included in the ticket issuing machine 100 including the reception number request unit 172.

The reception number determination unit 173 determines the reception number in response to the reception number request in the order in which the reception number request is obtained from the reception number request unit 172. The reception number determination unit 173 operates when the ticketing machine 100 including the reception number determination unit 173 is the master unit, and the reception number from the reception number requesting unit 172 of either the master unit or the slave unit is the reception number. For requests, the reception number is determined in the order in which the reception number request is obtained. In this way, by having one reception number determination unit 173 collectively determine the reception number, it is possible to prevent the ticketing system 1 from issuing a numbered ticket with the same reception number printed in duplicate.

The reception number determination unit control unit 174 receives a setting of whether to operate or stop the reception number determination unit 173, and controls the reception number determination unit 173 to operate or stop according to the setting. For example, the ticket issuing machine 100 displays a setting screen of the master unit or the slave unit and receives a setting operation as described later. In the ticket issuing machine 100 set as the master unit, the reception number determination unit control unit 174 operates the reception number determination unit 173. On the other hand, in the ticket issuing machine 100 set as the slave unit, the reception number determination unit control unit 174 stops the reception number determination unit 173.

In this way, by controlling the reception number determination unit control unit 174 to operate or stop the reception number determination unit 173, a plurality of ticketing machines 100 having the same specifications can be used in the ticketing system 1, and the ticketing machine 100 can be used together with the master unit. It can be distinguished from the slave unit. By distinguishing between the master unit and the slave unit, the ticket issuing machine 100 of the master unit can collectively manage the reception numbers. By using a plurality of ticketing machines 100 having the same specifications in the ticketing system 1, it is not necessary to design the ticketing machines 100 separately for the master unit and the slave unit. In this respect, the design cost of the ticket issuing machine 100 can be reduced.
The administrator of the ticketing system 1 sets any one of the plurality of ticketing machines 100 provided in the ticketing system 1 as the master unit, and sets all the other ticketing machines 100 as the slave units.

FIG. 10 is an explanatory diagram showing a first example of a numbered ticket issuing screen displayed by the touch panel 122 (display unit 152 of FIG. 9) of FIG. The numbered ticket issuing screen referred to here is a screen for receiving an operation for requesting the issuance of a numbered ticket.
In the example of FIG. 10, the touch panel 122 guides the customer to the operation method by displaying the wording "Please touch the message" in the area A 21 . Specifically, the touch panel 122 displays this wording to guide the customer to perform a touch operation on the touch panel 122.

Further, in FIG. 10, the touch panel 122 sets a touch area for each type of work in the areas A22, A23, A24, and A25. Specifically, area A22 is a touch area that the customer touches on any of the deposit, withdrawal, transfer, and tax requirements. Area A23 is a touch area that the customer touches on any of the requirements for opening a new account, time deposit, and notifications. Area A24 is a touch area that the customer touches on any requirement for financing or other consultation. The area A25 is a touch area touched by the customer of other requirements.

The reception number determination unit 173 (reception number determination unit 173 of the ticket issuing machine 100 of the master unit) manages the reception number for each type of these requirements. At that time, the reception number determination unit 173 manages the reception numbers so that they do not overlap. For example, the reception number determination unit 173 determines the reception number in the 100s (100 to 199) for the touch of the area A22. Further, the reception number determination unit 173 determines the reception number in the 200s for the touch of the area A23. Further, the reception number determination unit 173 determines the reception number in the 300s for the touch of the area A24. Further, the reception number determination unit 173 determines the reception number in the 400s for the touch of the area A25. The number band of the reception number assigned to each area is not limited to the above. In addition, in FIG. 10, touch areas are set for each of a plurality of types of work, and the number bands of reception numbers assigned to each area are set so as not to overlap, but the present invention is not limited to this. Depending on the size and form of the store, the touch panel 112 may display only one ticketing button and issue a reception number within a number band common to all operations (hereinafter, the same applies).

FIG. 11 is an explanatory diagram showing a second example of the numbered ticket issuing screen displayed by the touch panel 122 (display unit 152 of FIG. 9) of FIG. The areas A31 to A35 of FIG. 11 correspond to the areas A21 to A25 of FIG. 10, respectively, but in the example of FIG. 11, the touch panel 122 displays the number of people waiting in each of the areas A32 to A35. Different from the case of. In this way, the touch panel 122 displays the number of people waiting, which enhances the convenience of the customer. For example, the customer can use the number of people waiting displayed on the touch panel 122 as a guideline for the waiting time. If the number of people waiting is large, the customer may obtain a numbered ticket, complete another task outside the store, and then return to this store (bank) to receive the service.

The design of the numbered ticket issuing screen displayed on the touch panel 122 is not limited to the example of FIG. 10 and the example of FIG. 11, and various designs can be used.
FIG. 12 is an explanatory diagram showing a third example of the numbered ticket issuing screen displayed by the touch panel 122 (display unit 152 of FIG. 9) of FIG. Regions A41 to A45 in FIG. 12 correspond to regions A21 to A25 in FIG. 10, respectively. In particular, the same wording as that of the area A21 is displayed in the area A41. Further, the process performed by the reception number determination unit 173 when the areas A42 to A45 are touched is the same as when the areas A22 to A25 are touched.

On the other hand, in FIG. 10, the areas A22 to A25 are arranged in two columns and two rows horizontally, whereas in FIG. 12, the areas A42 to A45 are arranged in one column vertically and four rows horizontally (that is, arranged vertically). (In) is arranged.
As described above, in the example of FIG. 12, the same processing as in the case of FIG. 10 can be performed on the numbered ticket issuing screen having a design different from that of the case of FIG.

FIG. 13 is an explanatory diagram showing a fourth example of the numbered ticket issuing screen displayed by the touch panel 122 (display unit 152 of FIG. 9) of FIG. Regions A51 to A55 in FIG. 13 correspond to regions A31 to A35 in FIG. 11, respectively. In particular, the same wording as that of the area A31 is displayed in the area A51. Further, the process performed by the reception number determination unit 173 when the areas A52 to A55 are touched is the same as when the areas A32 to A35 are touched. Further, the point that the number of waiting people is displayed in the areas A52 to A55 is the same as in the case of the areas A32 to A35.

On the other hand, in FIG. 11, the areas A32 to A35 are arranged in two columns and two rows horizontally, whereas in FIG. 13, the areas A52 to A55 are arranged in one column vertically and four rows horizontally (that is, arranged vertically). (In) is arranged.
As described above, in the example of FIG. 13, the same processing as in the case of FIG. 11 can be performed on the numbered ticket issuing screen having a design different from that of the case of FIG.

Next, the setting of the master unit or the slave unit in the ticket issuing machine 100 will be described with reference to FIG.
FIG. 14 is an explanatory diagram showing an example of a master unit / slave unit switching setting screen displayed by the touch panel 122 (display unit 152 in FIG. 9) of FIG. The master unit / slave unit switching setting screen is a screen for receiving the setting operation of the master unit or the slave unit. The touch panel 122 displays the master unit / slave unit switching setting screen according to the operation of a person who has the setting authority of the ticket issuing machine 100 (for example, the administrator of the ticketing system 1).

In the example of FIG. 14, the touch panel 122 shows the title “master unit / slave unit switching setting” in the area A61.
In addition, the touch panel 122 displays an explanation in the area A62 that "Please set whether to use the master unit or the slave unit. If you change the setting, it will restart."
Further, the areas A63 and A64 are touch areas for receiving setting operations of the master unit and the slave unit, respectively. A person who has the authority to set the ticketing machine 100 can set either the master unit or the slave unit for each ticketing machine 100 by touching any of the areas A63 and A64.
The area A65 is a touch area for returning to the previous screen.

When the setting is changed on the master / slave switching setting screen and the ticket is restarted, the restarted ticketing machine 100 communicates with another ticketing machine 100 via the hub 400, respectively. Check the settings of the master unit and slave unit, determine whether the normal settings have been made, and if the normal settings cannot be confirmed, the ticket issuing machine 100 that changed the settings and restarted has a setting change error. Display warnings, etc.
That is, among a plurality of ticketing machines 100 capable of communicating via the hub 400, only one of the ticketing machines 100 is set as the master unit, and the other ticketing machine 100 is set as the slave unit. Only when it is confirmed that the restart sequence ends as it is, assuming that the normal settings have been made.
On the other hand, when it is confirmed that any two or more ticketing machines 100 are set as the master unit among the plurality of ticketing machines 100 capable of communicating via the hub 400, or all tickets are issued. When it is confirmed that the machine 100 is set as a slave unit, it is assumed that the normal setting has not been made, and at least the ticket issuing machine 100 that has been restarted after changing the setting displays a warning display of a setting change abnormality or the like. ..

When displaying this warning, the content, that is, that any two or more ticketing machines 100 are set as the master unit, or that all the ticketing machines 100 are set as the slave units, and further A warning display may be displayed by displaying the setting status of the master unit / slave unit of all the ticket issuing machines 100.
Further, these warning displays may be displayed on all of the plurality of ticketing machines 100 capable of communicating via the hub 400 during a period in which the setting abnormality continues.

Next, the operation of the ticket issuing machine 100 will be described with reference to FIG.
FIG. 15 is an explanatory diagram showing an example of processing of the ticket issuing machine 100 when issuing a numbered ticket. In sequences S101 to S105 of FIG. 15, an example of processing when one ticket issuing machine issues a numbered ticket is shown.
When issuing machine 1 0 0a operation input unit 153 (parent machine) receives the ticket button operation of the business types involved in area A (sequence S101), reception number request unit 172, reception number to the accepting number determining unit 173 Is requested (sequence S102). In the example of FIG. 15, the reception number determination unit 173 determines the reception number to "101" (sequence S103), notifies the ticketing unit 154 of the determined reception number (sequence S104), and the numbered ticket of this reception number. Is issued (Sequence S105).

On the other hand, in sequences S111 to S120, an example of processing when two ticketing machines issue a numbered ticket is shown.
When the operation input unit 153 of the ticket issuing machine 100b (slave unit) receives the ticketing button operation of the business type also related to the area A (sequence S111), the reception number requesting unit 172 accepts the ticketing machine 100a via the communication unit 151. The reception number is requested from the number determination unit 173 (sequence S113). Further, in the ticket issuing machine 100c (slave unit), the operation input unit 153 also accepts the ticketing button operation of the business type related to the area A (sequence S112), and the reception number requesting unit 172 receives the ticketing machine 100a via the communication unit 151. The reception number is requested from the reception number determination unit 173 (sequence S114).

Reception number determination unit 173, the order of issuing machine 100 a receives a request for acceptance number (receiving order acceptance number request), first, determine the acceptance number to "102" in response to a request in the sequence S113 (Sequence S115). Then, the reception number determination unit 173 transmits a notification of the reception number to the ticket issuing machine 100b, which is the request source of the reception number, via the communication unit 151 (sequence S116). In the ticket issuing machine 100b, the ticketing unit 154 issues a numbered ticket with the reception number "102".

Further, the reception number determination unit 173, the order of issuing machine 100 a receives the request for the reception number, determines the acceptance number to "103" to request a sequence S114 (sequence S118). Then, the reception number determination unit 173 transmits a notification of the reception number to the ticket issuing machine 100c, which is the request source of the reception number, via the communication unit 151 (sequence S119). In the ticket issuing machine 100c, the ticketing unit 154 issues a numbered ticket with the reception number "103" (sequence S120).
In this way, the reception number determination unit 173 of the ticket issuing machine 100 of the master unit collectively manages the reception numbers, and within the range of one business type, the reception numbers are determined and notified in the order in which the reception number is requested. It is possible to prevent the ticketing system 1 from issuing a numbered ticket with duplicate reception numbers.

As described above, when the operation input unit 153 receives an operation requesting the issuance of a numbered ticket, the reception number request unit 172 corresponding to the operation input unit 153 outputs the reception number request to the reception number determination unit 173. .. In the case of the reception number request unit 172 of the ticket issuing machine 100 of the master unit, the reception number request is output to the reception number determination unit 173 of the master unit. On the other hand, in the case of the reception number request unit 172 of the ticket issuing machine 100 of the slave unit, the reception number request is transmitted to the reception number determination unit 173 of the master unit via the communication unit 151.
The reception number determination unit 173 of the ticket issuing machine 100 of the master unit determines the reception number in response to the reception number request in the order in which the reception number request is obtained. Then, in the ticket issuing machine 100 of the slave unit that outputs the reception number request, the ticketing unit 154 issues a numbered ticket printed with the reception number determined by the reception number determination unit 173.
As a result, in the ticketing system 1, a plurality of ticketing machines 100 can issue numbered tickets without duplication of reception numbers. By providing a plurality of ticketing machines 100, the ticketing system 1 can reduce the possibility that the customer does not notice the ticketing machine 100 and misses the numbered ticket, and in this respect, the customer satisfaction can be enhanced. it can.

Further, the reception number determination unit control unit 174 operates the reception number determination unit 173 of any one ticketing machine 100, and stops the reception number determination unit 173 of the other ticketing machine 100.
As a result, a plurality of ticketing machines 100 having the same specifications can be used in the ticketing system 1, and the master unit and the slave unit can be distinguished from each other. By distinguishing between the master unit and the slave unit, the ticket issuing machine 100 of the master unit can collectively manage the reception numbers. By using a plurality of ticketing machines 100 having the same specifications in the ticketing system 1, it is not necessary to design the ticketing machines 100 separately for the master unit and the slave unit. In this respect, the design cost of the ticket issuing machine 100 can be reduced.

In addition, a plurality of entrances to the lobby, which is a space where customers wait in line, are provided, and a ticket issuing machine 100 is provided at each of the entrances.
Since the ticket issuing machine 100 is provided at each of the entrances, customers who enter the lobby from any of the entrances can receive the numbered tickets at the entrances. As a result, the customer who enters the lobby from any entrance can receive the numbered ticket without delay after entering the room, and the possibility that the customer feels unfair can be reduced. In this respect, according to the ticketing system 1, customer satisfaction can be further enhanced.

Further, since the ticket issuing machine 100 is provided at each entrance, it is possible to increase the possibility that customers who enter the lobby from any entrance will notice the ticket issuing machine 100 and increase the possibility of receiving the numbered ticket. it can. According to the ticketing system 1, the satisfaction level of the customer can be further increased in that the possibility that the customer receives the numbered ticket can be increased.

As described above, the number of window-side systems 10 included in the ticketing system 1 is not limited to the two shown in FIG. 1, and may be one or more.
FIG. 16 is a schematic configuration diagram showing an apparatus configuration of the ticketing system 1 when the ticketing system 1 includes three window-side systems 10. FIG. 16 is different from the case of FIG. 1 in that the ticketing system 1 includes three counter-side systems 10 and two counter-side systems 10 are connected to the hub 400. Other than that, it is the same as the case of FIG.

FIG. 17 is an explanatory diagram showing an arrangement example of the ticketing system 1 when the ticketing system 1 includes three window-side systems 10. The example of FIG. 17 is different from the case of FIG. 8 in that three counters (counter counters) are provided in the bank store, and an actuator 200 and a display 300 are installed for each counter. Other than that, it is the same as the case of FIG.
As described above, the number of the counter-side system 10 provided in the ticketing system 1 is not limited to two, and can be set according to the number of counters, for example.

Further, the number of ticketing machines 100 included in the ticketing system 1 is not limited to the three shown in FIG. The ticketing system 1 may include one master ticketing machine 100 and one or more slave ticketing machines 100.
FIG. 18 is a schematic configuration diagram showing an apparatus configuration of the ticketing system 1 when the ticketing system 1 includes two ticketing machines 100. FIG. 18 is different from the case of FIG. 16 in that the ticketing system 1 includes two ticketing machines 100 and one ticketing machine 100 is connected to the hub 400. Other than that, it is the same as the case of FIG.

FIG. 19 is an explanatory diagram showing an arrangement example of the ticketing system 1 when the ticketing system 1 includes two ticketing machines 100. In the example of FIG. 19, the ticket issuing machine 100 is not provided near the counter. A ticket issuing machine 100a (master unit) is provided at the entrance / exit from outside the store, and a ticketing machine 100b (slave unit) is provided at the entrance / exit from the ATM corner.
In the example of FIG. 19, as in the case of FIG. 17, the ticketing system 1 can include a plurality of ticketing machines 100, and the master unit and the slave unit can be distinguished from each other. By distinguishing between the master unit and the slave unit, the ticket issuing machine 100 of the master unit can collectively manage the reception numbers. By using a plurality of ticketing machines 100 having the same specifications in the ticketing system 1, it is not necessary to design the ticketing machines 100 separately for the master unit and the slave unit. In this respect, the design cost of the ticket issuing machine 100 can be reduced.

Further, in the example of FIG. 19, as in the case of FIG. 17, ticket issuing machines 100 are provided at each entrance (entrance / exit) to the lobby.
Since the ticket issuing machine 100 is provided at each of the entrances, customers who enter the lobby from any of the entrances can receive the numbered tickets at the entrances. As a result, the customer who enters the lobby from any entrance can receive the numbered ticket without delay after entering the room, and the possibility that the customer feels unfair can be reduced. In this respect, according to the ticketing system 1, customer satisfaction can be further enhanced.

Further, since the ticket issuing machine 100 is provided at each entrance, it is possible to increase the possibility that customers who enter the lobby from any entrance will notice the ticket issuing machine 100 and increase the possibility of receiving the numbered ticket. it can. According to the ticketing system 1, the satisfaction level of the customer can be further increased in that the possibility that the customer receives the numbered ticket can be increased.

In addition, one display may be provided in common at the two counters. This point will be described with reference to FIGS. 20 to 23.
FIG. 20 is a schematic configuration diagram showing the hardware configuration of the display shared by the two counters. Of the parts of FIG. 20, the parts having the same functions corresponding to the parts of FIG. 6 are designated by the same reference numerals (311 to 314, 321 to 324), and the description thereof will be omitted. The display 301 further includes a window direction LED display 315 in addition to each part included in the display 300 (FIG. 6). In other respects, the display 301 is similar to the display 300.
The window direction LED display 315 is a lamp indicating which of the two counters the reception number displayed by the call number SEG display 311 is being called.

FIG. 21 is a schematic outline view showing the outline of the display shared by the two counters. As shown in FIG. 21, as in the case of the display 300 (FIG. 6), a call number SEG display 311 and a speaker 314 are provided on the front surface of the display main body 332. In the display 301, a window direction LED display 315 is further provided in front of the display main body 332. In addition, window number display boards 333 are provided on the left and right sides of the front of the display main body 332, respectively.
Further, the display main body 332 is provided with a window number display board 333 indicating the window number. Of the counter number display boards 333, the counter number display board 333a is provided on the left side when facing the front of the display main body 332, and indicates the counter number on the left side. On the other hand, the window number display board 333b is provided on the right side when facing the front of the display main body 332, and indicates the window number on the right side.

Further, in FIG. 21, a window direction LED display 315 provided in association with the window number display board 333 is shown. A window direction LED display 315a is provided in association with the window number display board 333a, and a window direction LED display 315b is provided in association with the window number display board 333b. When the window direction LED display 315a lights up, it indicates that the reception number displayed by the calling number SEG display 311 is being called at the window on the left side (window 1 in the example of FIG. 21). Further, by turning on the LED display 315b in the direction of the window, the reception number displayed by the call number SEG display 311 is called at the window on the right side (window 2 in the example of FIG. 21). Shown.

FIG. 22 is a schematic configuration diagram showing a device configuration of the ticketing system 1 when a shared display 301 is provided at two counters. In FIG. 22, the counter-side system includes a counter-side system 11 including a display 301 and two actuators 200, and a counter-side system 12 including a display 301 and one actuator 200. This is different from the case of FIG. 1 in which the two window-side systems 10 are provided. Other than that, it is the same as the case of FIG.

FIG. 23 is an explanatory diagram showing an arrangement example of the ticketing system 1 when a shared display 301 is provided at the two counters. In FIG. 23, one display 301 is provided in common for two of the three counters. Further, in FIG. 23, one display 301 is provided at the remaining one window. FIG. 23 is different from the case of FIG. 17 in which the three indicators 300 are provided. Other than that, it is the same as the case of FIG.
In this way, in the ticketing system 1, the display 301 shared by the two counters can be used.

It should be noted that a dedicated device may be used for each of the master unit and the slave unit of the ticket issuing machine. This point will be described with reference to FIGS. 24 and 25.
FIG. 24 is a schematic block diagram showing a functional configuration of a ticket issuing machine dedicated to the master unit. Comparing the ticketing machine master unit 101 of FIG. 24 with the ticketing machine 100 of FIG. 9, the ticketing machine master unit 101 is different from the ticketing machine 100 in that the control unit 171 does not include the reception number determination unit control unit 174. In other respects, the ticketing machine master unit 101 is the same as the ticketing machine 100.
Since the ticketing machine master unit 101 is configured exclusively for the master unit, it is not necessary to invalidate the reception number determination unit 173. Therefore, the ticket issuing machine master unit 101 does not include the reception number determination unit control unit 174.

FIG. 25 is a schematic block diagram showing a functional configuration of a ticket issuing machine dedicated to the slave unit. Comparing the ticketing machine handset 102 of FIG. 25 and the ticketing machine 100 of FIG. 9, the ticketing machine handset 102 does not include the reception number determination unit 173 and the reception number determination unit control unit 174 in the control unit 171. It is different from the ticket issuing machine 100. In other respects, the ticketing machine slave unit 102 is the same as the ticketing machine 100.
Since the ticketing machine slave unit 102 is configured exclusively for the slave unit, it is not necessary to include the reception number determination unit 173. Further, since the reception number determination unit 173 is not provided, it is not necessary to provide the reception number determination unit control unit 174 for switching between valid and invalid reception number determination unit 173. Therefore, the ticket issuing machine master unit 101 does not include the reception number determination unit 173 and the reception number determination unit control unit 174.
By using the ticketing machine master unit 101 for any one of the ticketing machines of the ticketing system 1 and using the ticketing machine slave unit 102 for the other ticketing machines, the ticketing system 1 is similar to the case of using the ticketing machine 100 described above. Can be operated.

As described above, the ticketing system 1 combines the operation input unit 153, the reception number request unit 172 associated with the operation input unit 153, and the ticketing unit 154 associated with the reception number request unit 172. A plurality of ticketing machines (ticketing machine master unit 101 and ticketing machine slave unit 102) are provided. Then, any one of these ticket issuing machines includes a reception number determination unit control unit 174. As a result, the administrator of the ticketing system 1 does not need to set the distinction between the master unit and the slave unit, and can operate the ticketing system 1 in the same manner as when the ticketing machine 100 is used.

A program for realizing all or a part of the functions of the control unit 171 is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read by the computer system and executed. May be processed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices.
Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Further, the above-mentioned program may be a program for realizing a part of the above-mentioned functions, and may be a program for realizing the above-mentioned functions in combination with a program already recorded in the computer system.

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and design changes and the like within a range not deviating from the gist of the present invention are also included.

1 Ticketing system 10, 11, 12 Counter side system 100 Ticketing machine 101 Ticketing machine Master unit 102 Ticketing machine Slave unit 111 USB port 112 Ticketing machine side LAN port 113 Power switch 114 Printer 121 Panel computer 122 Touch panel 123 Ticketing machine side control unit 124 PoE power supply unit 131 Power supply unit 132 AC power plug 133 Main power switch 134 Regulator 151 Communication unit 152 Display unit 153 Operation input unit 154 Ticketing unit 161 Storage unit 171 Control unit 172 Reception number request unit 173 Reception number determination unit 174 Reception number determination unit Control unit 200 Operator 211 LCD display 212 Key input device 221 Operator side control board 222 Operator side control unit 223 Setting unit 224 Operator side PoE power receiving unit 225 Operator side LAN port 300, 301 Display 311 Call number SEG Display 312 Number of people waiting SEG display 313 Waiting time SEG display 314 Speaker 315 Window direction LED display 321 Display side control board 322 Display side control unit 323 Display side PoE power receiving unit 324 Display side LAN port 400 hub

Claims (3)

An operation input unit that receives an operation requesting the issuance of a numbered ticket,
A reception number request unit that outputs a reception number request when the operation input unit receives an operation requesting issuance of the numbered ticket, and a reception number request unit.
The reception number determination unit that acquires the reception number request from the reception number request unit and the reception number request from another ticketing machine, and determines the reception number in response to the reception number request in the order in which the reception number request is acquired. When,
Receives the setting of whether to operate or stop the reception number determination unit made on the switching setting screen for setting whether to operate or stop the reception number determination unit, and operates the reception number determination unit according to the setting. Or the reception number determination unit control unit that controls to stop,
When the reception number determination unit is set to stop, the reception number request from the reception number request unit is sent to another ticketing machine, and the reception number corresponding to the transmitted reception number request is acquired. Department and
When the reception number determination unit is set to operate, a numbered ticket printed with the reception number determined by the reception number determination unit is issued in response to the reception number request from the reception number request unit, and the reception is received. When the number determination unit is set to stop, the ticketing department that issues a numbered ticket printed with the reception number acquired by the reception number acquisition department in response to the reception number request from the reception number request department, and the ticketing department.
With
When the setting of whether to operate or stop the reception number determination unit is made on the switching setting screen, communication is performed with the other ticket issuing machine, and the other ticket issuing machine is set to operate the reception number determination unit. you are either the settings ensure that a set of stopping, the said ticket machine and any two or more of ticketing machine of said other ticketing machine has a set of operating the reception number determination unit If it is confirmed that, or, if the ticket dispenser and all ticketing machine of the other ticket dispenser was sure that the setting for stopping the reception number determining portion, the ticketing machine warning Do, do
A ticketing machine characterized by that . Switching between the reception number determination unit that determines the reception number according to the reception number request and the reception number determination unit that sets whether to operate or stop in the order in which the reception number request is acquired and the reception number request is acquired. Ticketing is provided with a reception number determination unit control unit that receives a setting of whether to operate or stop the reception number determination unit performed on the setting screen and controls the operation or stop of the reception number determination unit according to the setting. An operation input step in which the machine receives an operation requesting the issuance of a numbered ticket,
A reception number request step that outputs a reception number request when the ticket issuing machine receives an operation requesting the issuance of the numbered ticket in the operation input step.
When the reception number determination unit is set to operate, the reception number determination unit of the ticket issuing machine acquires the reception number request in the reception number request step and the reception number request from another ticket issuing machine. Then, in the order in which the reception number requests are obtained, the reception number determination step of determining the reception number according to the reception number request, and the reception number determination step.
When the reception number determination unit is set to be stopped, the ticket issuing machine transmits the reception number request in the reception number request step to another ticketing machine, and the reception number corresponding to the transmitted reception number request is transmitted. The reception number acquisition step to acquire and
When the ticket issuing machine is set to operate the reception number determination unit, a numbered ticket printed with the reception number determined in the reception number determination step in response to the reception number request in the reception number request step is printed. If the ticket is issued and the reception number determination unit is set to be stopped, a numbered ticket printed with the reception number acquired in the reception number acquisition step is issued in response to the reception number request in the reception number request step. Ticketing steps and
When the setting of whether to operate or stop the reception number determination unit is made on the switching setting screen, communication is performed with the other ticket issuing machine, and the other ticket issuing machine is set to operate the reception number determination unit. you are either the settings ensure that a set to stop, the ticket dispenser and any two or more of ticketing machine of said other ticketing machine has a set of operating the reception number determination unit If it is confirmed that, or, when said ticket dispenser and all ticketing machine of the other ticket dispenser was sure that the setting for stopping the reception number determining portion, the ticketing machine warning Steps to take and
Ticketing method including. Switching between the reception number determination unit that determines the reception number according to the reception number request and the reception number determination unit that sets whether to operate or stop in the order in which the reception number request is acquired and the reception number request is acquired. Ticketing is provided with a reception number determination unit control unit that receives a setting for operating or stopping the reception number determination unit made on the setting screen and controls the operation or stop of the reception number determination unit according to the setting. To the computer that controls the machine
An operation input step that receives an operation requesting the issuance of a numbered ticket, and
A reception number request step that outputs a reception number request when the operation for requesting the issuance of the numbered ticket is received in the operation input step, and a reception number request step.
When the reception number determination unit is set to operate, the reception number determination unit acquires the reception number request in the reception number request step and the reception number request from another ticketing machine, and receives the reception number. The reception number determination step that determines the reception number according to the reception number request in the order in which the requests are obtained,
When the reception number determination unit is set to stop, the reception number request in the reception number request step is sent to another ticketing machine, and the reception number corresponding to the transmitted reception number request is acquired. Steps and
When the reception number determination unit is set to operate, a numbered ticket printed with the reception number determined in the reception number determination step is issued in response to the reception number request in the reception number request step, and the reception is received. When the number determination unit is set to stop, the ticketing step of issuing a numbered ticket printed with the reception number acquired in the reception number acquisition step in response to the reception number request in the reception number request step, and the ticketing step.
When the setting of whether to operate or stop the reception number determination unit is made on the switching setting screen, communication is performed with the other ticket issuing machine, and the other ticket issuing machine is set to operate the reception number determination unit. you are either the settings ensure that a set to stop, the ticket dispenser and any two or more of ticketing machine of said other ticketing machine has a set of operating the reception number determination unit If it is confirmed that, or, when said ticket dispenser and all ticketing machine of the other ticket dispenser was sure that the setting for stopping the reception number determining portion, the ticketing machine warning Steps to take and
A program to execute.

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