JP6762014B2 - Clerk evaluation device, information system, clerk evaluation method, and program - Google Patents

Description

The present invention relates to a clerk evaluation device or the like that generates evaluation information of a clerk.

Conventionally, there has been a system for objectively quantifying the customer service attitude and customer satisfaction of a clerk and directly reflecting this in the salary of the clerk to improve the quality of the clerk (see Patent Document 1).

Japanese Unexamined Patent Publication No. 2005-301718

However, in the prior art, the clerk cannot be evaluated by using the operation information for the product information of the product recommended by the clerk.

The clerk evaluation device of the first invention is information related to an operation on a screen for associating a clerk attribute information with one or more product attribute information for each of two or more clerk identifiers, and receives operation information having the product identifier. The greater the number of operation information received by the operation information receiving unit, the higher the evaluation of the clerk, in association with the operation information receiving unit and the clerk identifier that is paired with the product identifier of the operation information received by the operation information receiving unit. This is a clerk evaluation device including an evaluation information generation unit that generates evaluation information, and an evaluation information output unit that outputs the evaluation information generated by the evaluation information generation unit in association with the clerk identifier.

With such a configuration, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Further, in the clerk evaluation device of the second invention, the operation information has the clerk identifier with respect to the first invention, and the evaluation information generation unit has the clerk identifier of the operation information received by the operation information receiving unit. This is a store clerk evaluation device that generates evaluation information in which the larger the number of operation information received by the operation information receiving unit, the higher the evaluation of the store clerk.

With such a configuration, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Further, the clerk evaluation device of the third invention is information for associating a clerk with a product with respect to the first invention, and stores two or more correspondence information having a clerk identifier and one or more product identifiers. The evaluation information generation unit further includes a corresponding information storage unit, and the evaluation information generation unit acquires a clerk identifier paired with the product identifier of the operation information received by the operation information receiving unit from the correspondence information storage unit and associates it with the clerk identifier. This is a clerk evaluation device that generates evaluation information in which the clerk's evaluation is higher as the number of operation information received by the operation information receiving unit is larger.

With such a configuration, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Further, the clerk evaluation device of the fourth invention is a screen for associating clerk attribute information with one or more product attribute information for each of two or more clerk identifiers for any one of the first to third inventions. A screen information storage unit for storing screen information and a screen information transmission unit for transmitting screen information are further provided, and the operation information reception unit relates to an operation on the screen for the screen information transmitted by the screen information transmission unit. It is a clerk evaluation device that receives operation information.

With such a configuration, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Further, in the clerk evaluation device of the fifth invention, with respect to the first or second invention, the operation information is information on the operation for purchasing the product or information on the operation for browsing the product. It is a clerk evaluation device.

With such a configuration, the clerk can be evaluated by the user's purchase operation or browsing operation for the product recommended by the clerk.

Further, in the clerk evaluation device of the sixth invention, the operation information has an operation identifier that identifies the type of operation for any one of the first to fifth inventions, and the operation information receiving unit has 2 The evaluation information generation unit is a clerk evaluation device that can receive operation information having more than one kind of different operation identifiers and generates evaluation information with different weights according to the operation identifiers.

With such a configuration, it is possible to evaluate the clerk according to the type of user's operation on the product recommended by the clerk.

Further, in the clerk evaluation device of the seventh invention, with respect to the fourth invention, the screen information of the screen information storage unit is the screen information generated by the screen generator, and the screen generator identifies the product. A product information storage unit that stores two or more product information having one or more product attribute information that is product identifier and product attribute information, and one or more clerk attributes that are clerk identifiers and clerk attribute information that identify clerk. Correspondence information in which two or more correspondence information having a clerk identifier and one or more product identifiers is stored, which is information for associating a clerk with a product and a clerk information storage unit that stores two or more clerk information having information. The storage unit, the clerk attribute information acquisition unit that acquires one or more clerk attribute information paired with the clerk identifier included in each of the two or more correspondence information from the clerk information storage unit, and the clerk included in each of the two or more correspondence instructions. For each product attribute information acquisition unit that acquires one or more product attribute information that is paired with one or more product identifiers that are paired with an identifier from the product information storage unit, and for each clerk identifier that is included in two or more corresponding instructions. A screen configuration unit that configures screen information that associates one or more clerk attribute information acquired by the clerk attribute information acquisition unit with one or more product attribute information acquired by the product attribute information acquisition unit, and a screen configured by the screen configuration unit. It is a store clerk evaluation device provided with a screen output unit that outputs information.

With such a configuration, it is possible to easily create a screen on which information on products recommended by a clerk is posted.

Further, the clerk evaluation device of the eighth invention is information for associating a clerk with a product with respect to the seventh invention, and stores two or more correspondence information having a clerk identifier and one or more product identifiers. The screen generator further includes a correspondence information receiving unit which is information for associating a clerk with a product and receives two or more correspondence information having a clerk identifier and one or more product identifiers. , The two or more correspondence information stored in the correspondence information storage unit is a clerk evaluation device which is the correspondence information received by the correspondence information reception unit.

With such a configuration, it is possible to easily create a screen on which information on products recommended by a clerk is posted.

Further, in the clerk evaluation device of the ninth invention, in contrast to the seventh invention, the screen generator is one or more product attribute information contained in each of the two or more product information stored in the product information storage unit. Further, a corresponding unit for associating two or more clerk identifiers with one or more product identifiers is further provided by using one or more clerk attribute information possessed by two or more clerk information stored in the clerk information storage unit. The response instruction reception unit is a clerk evaluation device that receives two or more response instructions having a clerk identifier associated with the correspondence unit and one or more product identifiers.

With such a configuration, it is possible to easily create a screen on which information on products recommended by each clerk is posted, without the clerk selecting the product.

According to the clerk evaluation device according to the present invention, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Conceptual diagram of the clerk evaluation system A in the first embodiment Block diagram of the clerk evaluation system A Block diagram of the clerk evaluation device 1 Flow chart explaining the operation of the clerk evaluation device 1 Diagram showing the product information management table Diagram showing the clerk information management table Diagram showing the same output example Diagram showing the same output example Diagram showing the same output example Diagram showing the corresponding information management table Diagram showing the evaluation information management table Conceptual diagram of information system A in the second embodiment Block diagram of the information system A Flow chart explaining the operation of the screen generator 4 Flowchart explaining the association processing Flow chart explaining the same screen configuration process Flow chart explaining the second screen configuration process Diagram showing the corresponding information management table Diagram showing the comment management table Diagram showing the same layout information Diagram showing the same layout information Diagram showing the same output example Diagram showing the same output example Diagram showing the same layout information Diagram showing the same output example Overview of the computer system according to the above embodiment Block diagram of the computer system

Hereinafter, embodiments of the clerk evaluation device and the like will be described with reference to the drawings. In the embodiment, the components with the same reference numerals perform the same operation, and thus the description may be omitted again.

(Embodiment 1)

In the present embodiment, a clerk evaluation system having a clerk evaluation device that generates evaluation information of a clerk by using operation information related to an operation on a user's product on a web page on which a product recommended by a clerk is posted will be described. To do. The operation information is, for example, a product purchase operation or a product browsing operation. The clerk may be considered to include not only the person who sells the product but also the person who recommends the product, the person who selects the product, and the like. The clerk understands widely. In addition, a product may be considered to include not only goods but also services. You may think that the product is for sale.

Further, in the present embodiment, a clerk evaluation system having a clerk evaluation device that receives a plurality of different operation information and has different weights when composing the evaluation information according to the type of the operation information will be described.

FIG. 1 is a conceptual diagram of the clerk evaluation system A according to the present embodiment. The clerk evaluation system A includes a clerk evaluation device 1, 1 or 2 or more clerk terminals 2, and 1 or 2 or more user terminals 3.

The clerk evaluation device 1 is, for example, a so-called server device, a personal computer, or the like, and the type thereof does not matter. The type of server device may be, for example, a so-called cloud server, an ASP server, or the like.

The clerk terminal 2 is a terminal used by the clerk. The clerk terminal 2 is a so-called personal computer, tablet terminal, smartphone, mobile terminal, or the like, and the type thereof does not matter.

The user terminal 3 is a terminal used by the user. The user terminal 3 is a so-called personal computer, tablet terminal, smartphone, mobile terminal, or the like, and the type thereof does not matter. The user is a person who browses the screen or purchases a product from the screen.

FIG. 2 is a block diagram of the clerk evaluation system A according to the present embodiment. FIG. 3 is a block diagram of the clerk evaluation device 1.

The clerk evaluation device 1 includes a storage unit 11, a reception unit 12, a processing unit 13, an output unit 14, and a transmission unit 15.

The storage unit 11 includes a screen information storage unit 111, a corresponding information storage unit 112, and an evaluation information storage unit 113. The receiving unit 12 includes an operation information receiving unit 121. The processing unit 13 includes an evaluation information generation unit 131. The output unit 14 includes an evaluation information output unit 141. The transmission unit 15 includes a screen information transmission unit 151.

The clerk terminal 2 includes a clerk storage unit 21, a clerk reception unit 22, a clerk processing unit 23, a clerk transmission unit 24, a clerk reception unit 25, and a clerk output unit 26.

The user terminal 3 includes a user storage unit 31, a user reception unit 32, a user processing unit 33, a user transmission unit 34, a user reception unit 35, and a user output unit 36.

The storage unit 11 constituting the clerk evaluation device 1 can store various types of information. The various types of information include, for example, screen information described later, correspondence information described later, evaluation information described later, and the like.

The screen information storage unit 111 stores screen information. Screen information is information that constitutes a screen. The screen information is information that constitutes a screen that associates the clerk attribute information with one or more product attribute information for each of the two or more clerk identifiers. The screen information is realized by, for example, HTML, XML, or the like. Further, the screen information is realized by, for example, image data and a program. The screen information is, for example, a web page. However, the screen information may be, for example, information on the screens constituting the application. That is, the screen information may be any information that realizes the screen, and its data structure, realization means, and the like do not matter. However, it is preferable that the screen information of the screen information storage unit 111 is the screen information acquired by the screen generation device 4 described later.

Correspondence information storage unit 112 stores one or more correspondence information. Correspondence information is information indicating correspondence between a clerk and one or more products. The correspondence information is, for example, information indicating the correspondence between the clerk and the product selected by the clerk. The product selected by the clerk is, for example, a product recommended by the clerk. The correspondence information is, for example, information indicating the correspondence between the clerk and the product assigned to the clerk. The product assigned to the clerk may be considered, for example, the product that the clerk is in charge of. The correspondence information has a clerk identifier and one or more product identifiers. Further, the corresponding information may have the original product identifier, the clerk identifier, and one or more product identifiers. The original product identifier is information for identifying a product corresponding to a product recommended by a clerk (such a product is appropriately referred to as an "original product"). For example, a coordinated product that you think should be used together with the original product is a product recommended by the clerk. The original product is, for example, a product from which a clerk recommends the product. The original product may be, for example, a product that serves as a base for coordination by a clerk. The clerk identifier is, for example, a clerk's ID, a clerk's name, or the like. However, the clerk identifier does not matter as long as the clerk can be identified, and its contents and data structure do not matter. The product identifier is, for example, a product ID, a product number, a product name, or the like. The product identifier does not matter the content or structure of the information as long as the product can be identified.

The evaluation information storage unit 113 stores evaluation information. The evaluation information is information indicating the evaluation of the clerk. The information indicating the evaluation of the clerk may be considered as the information related to the evaluation of the clerk. The evaluation information may be information on the reward given to the clerk. The evaluation information is usually associated with a clerk identifier. The evaluation information is, for example, information indicating the amount of money and points given to the clerk, information indicating the level of the clerk, information indicating the position of the clerk, and the like.

The receiving unit 12 receives various types of information. The receiving unit 12 receives various information from, for example, the user terminal 3. The various types of information are, for example, operation information, clerk identifiers, and paired information of user identifiers or terminal identifiers. The clerk identifier in the pair of information is the clerk identifier of the clerk selected by the user identified by the user identifier, or the clerk identifier of the clerk selected by the user terminal 3 identified by the terminal identifier.

The operation information receiving unit 121 receives the operation information. The operation information is information related to the operation on the screen. The operation information may have a clerk identifier. The operation information may have a product identifier. The operation information is, for example, information on an operation for purchasing a product or information on an operation for browsing a product. The operation information may have an operation identifier that identifies the type of operation.

The screen here is usually a screen for associating the clerk attribute information with one or more product attribute information for each of two or more clerk identifiers. The screen here is, for example, a screen on which information on products recommended by a clerk is posted. The screen here is, for example, a screen in which information on products recommended by the clerk is posted in association with the information on the clerk. The product recommended by the clerk may have the same meaning as the product in charge of the clerk.

The operation information receiving unit 121 receives the operation information related to the operation on the screen with respect to the screen information transmitted by the screen information transmitting unit 151.

It is preferable that the operation information receiving unit 121 receives operation information having two or more different operation identifiers.

The processing unit 13 performs various processes. The various processes are, for example, processes performed by the evaluation information generation unit 131. The various processes are, for example, processes for accumulating received paired information (a pair of information of a clerk identifier and a user identifier or a terminal identifier) in the storage unit 11.

The evaluation information generation unit 131 associates the product identifier of the operation information received by the operation information receiving unit 121 with the store clerk identifier, and the larger the number of operation information received by the operation information receiving unit 121, the more the clerk's It is preferable to generate evaluation information that gives a high evaluation.

It is preferable that the evaluation information generation unit 131 generates evaluation information according to the product attribute value (for example, price) of the product identified by the product identifier of the operation information received by the operation information receiving unit 121.

The evaluation information generation unit 131 associates with the clerk identifier of the operation information received by the operation information receiving unit 121, and the larger the number of operation information received by the operation information receiving unit 121, the higher the evaluation of the clerk. May be generated.

The evaluation information generation unit 131 acquires a clerk identifier paired with the product identifier of the operation information received by the operation information receiving unit 121 from the corresponding information storage unit 112, and associates the clerk identifier with the operation information receiving unit 121. The larger the number of received operation information, the higher the evaluation of the clerk may be generated.

It is preferable that the evaluation information generation unit 131 generates evaluation information with different weights depending on the operation identifier. For example, when the operation identifier is information indicating "purchase of a product", the evaluation information generation unit 131 has higher (larger) evaluation information than when the operation identifier is information indicating "viewing of product information". To generate.

The output unit 14 outputs various information. The various types of information are, for example, evaluation information. The output here is usually storage in a recording medium or transmission to a clerk terminal 2 or a user terminal 3, but display on a display, projection using a projector, printing by a printer, sound output, etc. This is a concept that includes the delivery of processing results to the processing equipment and other programs.

The evaluation information output unit 141 outputs the evaluation information generated by the evaluation information generation unit 131 in association with the clerk identifier. The evaluation information output unit 141 stores, for example, the evaluation information generated by the evaluation information generation unit 131 in the evaluation information storage unit 113 in association with the clerk identifier.

The transmission unit 15 transmits various types of information. The various types of information are, for example, screen information.

The screen information transmission unit 151 transmits screen information. The screen information transmission unit 151 transmits screen information to the user terminal 3. The transmission of screen information may be referred to as screen transmission.

Various types of information are stored in the clerk storage unit 21 that constitutes the clerk terminal 2. The various types of information are, for example, clerk identifiers.

The clerk reception unit 22 receives various information and instructions. The various information and instructions are, for example, correspondence information and comments described later.

Here, acceptance means accepting information input from an input device such as a keyboard, mouse, or touch panel, receiving information transmitted via a wired or wireless communication line, and recording an optical disk, magnetic disk, semiconductor memory, or the like. It is a concept including acceptance of information read from a medium.

The input means for various information and instructions may be any means such as a keyboard, a mouse, or a menu screen. The clerk reception unit 22 can be realized by a device driver for input means such as a keyboard, control software for a menu screen, or the like.

The clerk processing unit 23 performs various processes. The various processes are, for example, converting into a data structure for transmitting instructions and information received by the clerk reception unit 22.

The clerk transmission unit 24 transmits various types of information to the clerk evaluation device 1. The various types of information are, for example, correspondence information.

The clerk receiving unit 25 receives various information from the clerk evaluation device 1. The various types of information are, for example, screen information.

The clerk output unit 26 outputs various information. The various types of information are, for example, information received by the clerk reception unit 22 and information received by the clerk reception unit 25. The various types of information are, for example, screen information.

The output here means display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage on a recording medium, other processing devices, other programs, etc. It is a concept that includes delivery of processing results.

Various information is stored in the user storage unit 31 that constitutes the user terminal 3. The various types of information are, for example, user identifiers.

The user reception unit 32 receives various information and instructions. The various information and instructions are, for example, operation information, product selection described later, product change instruction described later, and screen transmission instruction described later.

Acceptance here means accepting information input from input devices such as keyboards, mice, and touch panels, receiving information transmitted via wired or wireless communication lines, and recording optical disks, magnetic disks, semiconductor memories, etc. It is a concept including acceptance of information read from a medium.

The user processing unit 33 performs various processes. The various processes are, for example, conversion into a data structure for transmitting instructions and information received by the user reception unit 32.

The user transmission unit 34 transmits various types of information to the clerk evaluation device 1. The various types of information are, for example, product selection and product change instructions.

The user receiving unit 35 receives various information from the clerk evaluation device 1. The various types of information are, for example, screen information and comments.

The user output unit 36 outputs various information. The various types of information are, for example, information received by the user reception unit 32 and information received by the user reception unit 35. The various types of information are, for example, screen information and comments.

The output here means display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage on a recording medium, other processing devices, other programs, etc. It is a concept that includes delivery of processing results.

The storage unit 11, the screen information storage unit 111, the corresponding information storage unit 112, the evaluation information storage unit 113, the clerk storage unit 21, and the user storage unit 31 are preferably non-volatile recording media, but can also be volatile recording media. It is feasible.

The process in which information is stored in the storage unit 11 or the like does not matter. For example, the information may be stored in the storage unit 11 or the like via the recording medium, or the information transmitted via the communication line or the like may be stored in the storage unit 11 or the like. Alternatively, the information input via the input device may be stored in the storage unit 11 or the like.

The receiving unit 12, the operation information receiving unit 121, the clerk receiving unit 25, and the user receiving unit 35 are usually realized by wireless or wired communication means, but may be realized by means for receiving broadcasts.

The processing unit 13, the evaluation information generation unit 131, the output unit 14, the evaluation information output unit 141, the clerk processing unit 23, and the user processing unit 33 can usually be realized from an MPU, a memory, or the like. The processing procedure of the processing unit 13 and the like is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

The transmission unit 15, the screen information transmission unit 151, the clerk transmission unit 24, and the user transmission unit 34 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

The clerk reception unit 22 and the user reception unit 32 may be anything such as a keyboard, a mouse, or a menu screen. The clerk reception unit 22 and the like can be realized by a device driver for input means such as a numeric keypad and a keyboard, and control software for a menu screen.

The clerk output unit 26 and the user output unit 36 may or may not include output devices such as displays and speakers. The clerk output unit 26 and the like can be realized by the driver software of the output device, the driver software of the output device, the output device, and the like.

Next, the operation of the clerk evaluation system A will be described. First, the operation of the clerk evaluation device 1 will be described with reference to the flowchart of FIG.

(Step S401) The operation information receiving unit 121 determines whether or not the operation information has been received from the user terminal 3. If the operation information is received, the process goes to step S402, and if the operation information is not received, the process goes to step S407.

(Step S402) The evaluation information generation unit 131 acquires the clerk identifier. The evaluation information generation unit 131 acquires, for example, the clerk identifier of the operation information received in step S401. Further, the evaluation information generation unit 131 acquires, for example, a store clerk identifier stored in the storage unit 11 in combination with the terminal identifier or user identifier of the operation information received in step S401.

(Step S403) The evaluation information generation unit 131 acquires the operation identifier of the operation information received in step S401. At this point, it may not be possible to obtain the operation identifier.

(Step S404) The evaluation information generation unit 131 acquires evaluation information (for example, points). The evaluation information generation unit 131 acquires, for example, evaluation information (for example, points) corresponding to the operation identifier acquired in step S403. In such a case, two or more sets of information of the pair of the operation identifier and the point are stored in the storage unit 11. The evaluation information generation unit 131 acquires, for example, a reward of 10% of the price (for example, the selling price) of the operation information as the evaluation information. In such a case, a calculation formula for evaluation information (for example, "evaluation information = selling price x 0.1") is stored in the storage unit 11.

(Step S405) The evaluation information generation unit 131 stores the evaluation information acquired in step S404 in association with the clerk identifier acquired in step S402.

(Step S406) The processing unit 13 performs processing according to the operation information received in step S401. Return to step S401. If the operation information is an instruction to browse the product information or the like, the processing according to the operation information is the acquisition of the web page including the product information or the like and the transmission to the user terminal 3. If the operation information is a product purchase instruction, the process according to the operation information is a process for purchasing the product (for example, a settlement process).

(Step S407) The receiving unit 12 determines whether or not the screen information transmission instruction has been received from the user terminal 3 or the clerk terminal 2. If the screen information transmission instruction is received, the process proceeds to step S408, and if the screen information transmission instruction is not received, the process returns to step S401.

(Step S408) The processing unit 13 acquires the screen information corresponding to the screen information transmission instruction received in step S407 from the screen information storage unit 111.

(Step S409) The screen information transmission unit 151 transmits the screen information acquired in step S408 to the terminal that has transmitted the screen information transmission instruction. Return to step S401.

In the flowchart of FIG. 4, the process ends when the power is turned off or an interrupt for the end of the process occurs.

Next, the operation of the clerk terminal 2 will be described. The clerk reception unit 22 of the clerk terminal 2 receives information and instructions such as correspondence information and comments described later. Then, the clerk processing unit 23 converts the data structure into a data structure for transmitting the instructions and information received by the clerk reception unit 22. At that time, the clerk processing unit 23 reads the clerk identifier of the clerk storage unit 21 and adds it to the instruction or information for transmitting the clerk identifier. The clerk transmission unit 24 transmits the instructions and information acquired by the clerk processing unit 23 to the clerk evaluation device 1. Next, in response to the instruction or transmission of information, the clerk receiving unit 25 receives various types of information from the clerk evaluation device 1. Then, the clerk output unit 26 outputs the information received by the clerk reception unit 25.

Next, the operation of the user terminal 3 will be described. The user reception unit 32 of the user terminal 3 receives various instructions and information such as screen transmission instructions and operation information. Next, the user processing unit 33 converts the data structure into a data structure for transmitting the instructions and information received by the user reception unit 32. At that time, the user processing unit 33 reads the user identifier of the user storage unit 31 and adds the user identifier to the instruction or information to be transmitted. The user transmission unit 34 transmits the instructions and information acquired by the user processing unit 33 to the clerk evaluation device 1. In response to the transmission of such instructions and information, the user receiving unit 35 receives information such as screen information, comments, and product purchase results from the clerk evaluation device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35.

Hereinafter, the specific operation of the clerk evaluation system A in the present embodiment will be described. The conceptual diagram of the clerk evaluation system A is FIG.

Now, the storage unit 11 stores the product information management table shown in FIG. The product information management table stores one or more records having a product identifier and a product attribute information group. The product attribute information group is one or more product attribute information. Here, the product attribute information group has a "product image", a "type", a "price", and a "description". "Type" is the type of product. "Price" is the price of a product. The "description" is a sentence that describes the product.

In addition, the storage unit 11 stores the clerk information management table shown in FIG. The clerk information management table stores one or more records having a clerk identifier and a clerk attribute information group. The clerk attribute information group is one or more clerk attribute information. Here, the clerk attribute information group has a "clerk image", "affiliation store name", "name", and "age".

Further, the screen information storage unit 111 stores, for example, the screen information constituting the screens of FIGS. 7, 8 and 9. The screen information constituting the screens of FIGS. 7, 8 and 9 is information configured by using the product information management table shown in FIG. 5 and the clerk information management table shown in FIG. The screen information constituting the screens of FIGS. 7, 8 and 9 is, for example, information generated by the screen generator 4 described later. The screen information constituting the screens of FIGS. 7, 8 and 9 may be, for example, manually created information.

FIG. 7 is a screen corresponding to the screen information corresponding to the clerk “Tanaka A husband”. FIG. 7 is a screen when the clerk attribute information of the clerk “Tanaka Ao” is selected. FIG. 8 is a screen corresponding to screen information corresponding to the clerk “Yamada B child”. FIG. 8 is a screen when the clerk attribute information of the clerk “Yamada B child” is selected. The screen of FIG. 9 is a screen in which information on products recommended by each clerk is associated with the red shoes at the top of the screen.
(Products that go well with red shoes)
In FIG. 9, if the user presses the purchase button 901 on the screen, the process for purchasing proceeds. Further, in FIG. 9, when the user presses the area 902 of the polo shirt on the screen, the screen shifts to, for example, the detailed screen of the polo shirt. Further, in FIG. 9, when the user presses the pants area 903 on the screen, the screen shifts to, for example, the detailed screen of the pants. Furthermore, if you press the tab 904 of Mr. Bko Yamada, for example, three products (ID "2""3212""322") recommended by Mr. Bko Yamada as products that match the shoes at the top of the screen. Information is displayed. Since this process is a known technique, detailed description thereof will be omitted.

Further, the correspondence information storage unit 112 stores the correspondence information management table having the structure shown in FIG. The correspondence information management table stores one or more records having "ID", "clerk identifier", "product identifier", and "date". The "ID" is information that identifies a record. One or more product identifiers may be stored in the "product identifier". The "date" may be the date on which the correspondence information is accumulated, the date on which the product corresponding to the clerk is valid (the date on which the correspondence information is used), or the like. The correspondence information management table may have a structure as shown in FIG. 18 described later.

Further, the evaluation information storage unit 113 stores an evaluation information management table having the structure shown in FIG. The evaluation information management table stores one or more records having "ID", "clerk identifier", "operation identifier", "evaluation information", and "date". The "ID" is information that identifies a record. Here, the "operation identifier" can be "purchased" or "browsed", "purchased" indicates that the product has been purchased, and "browsed" indicates that the product information has been browsed. "Evaluation information" is a point here. The "date" is the date on which the evaluation information was generated, and is the date on which the user transmitted the operation information.

Further, it is assumed that the storage unit 11 stores the evaluation information source information that is the basis for determining the evaluation information. The evaluation information source information is information used to generate evaluation information, and is, for example, an arithmetic expression, evaluation information (points, etc.) itself, evaluation information (points, etc.) associated with an operation identifier, and the like. Here, it is assumed that the evaluation information source information is "operation identifier" purchase ": evaluation information = price / 100, operation identifier" browsing ": evaluation information = 5". "Operation identifier" purchase ": evaluation information = price / 100" means that when the operation identifier is "purchase" (when the user purchases a product), the points (evaluation information) calculated by "price / 100" are Indicates that the product will be added to the clerk who introduced the product. In addition, for "operation identifier" browsing ": evaluation information = 5", when the operation identifier is "browsing" (when the user browses the product information), 5 points are added to the clerk who introduced the product. Is shown.

In such a situation, it is assumed that the user X inputs a screen transmission instruction to his / her user terminal 3. Then, the user reception unit 32 of the user terminal 3 receives the screen transmission instruction, the user processing unit 33 configures the screen transmission instruction to be transmitted, and the user transmission unit 34 transmits the screen transmission instruction to the clerk evaluation device 1.

Next, the clerk evaluation device 1 receives the screen transmission instruction, acquires the screen information of the screen information storage unit 111, and transmits it to the user terminal 3 of the user X.

Next, it is assumed that the user receiving unit 35 of the user terminal 3 of the user X receives the screen information, and the user output unit 36 outputs the screen shown in FIG. 7 using the screen information.

Next, it is assumed that the user X selects the leftmost polo shirt of 1800 yen on the screen of FIG. 7 and inputs a purchase instruction, which is an instruction to purchase the polo shirt, to the user terminal 3.

Next, the user reception unit 32 of the user terminal 3 receives the purchase instruction. Next, the user processing unit 33 configures operation information in response to the purchase instruction. The operation information is, for example, "operation identifier: purchase, clerk identifier: A, product identifier: 321, quantity: 1, price: 1800". Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information "operation identifier: purchase, clerk identifier: A, product identifier: 3211, quantity: 1, price: 1800".

Then, the evaluation information generation unit 131 acquires the clerk identifier "A" from the operation information. Further, the evaluation information generation unit 131 acquires the operation identifier "purchase" possessed by the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information "operation identifier" purchase ": evaluation information = price / 100" from the acquired operation identifier "purchase", and the price of "evaluation information = price / 100". Is substituted with "1800" to obtain "evaluation information = 18".

Then, the evaluation information generation unit 131 stores the acquired evaluation information "18" in association with the acquired clerk identifier "A". Specifically, the evaluation information generation unit 131 constitutes and accumulates the record of “ID = 55” in FIG. The evaluation information generation unit 131 also acquires the operation identifier "purchase" and today's date, and stores them in the evaluation information management table.

Then, the processing unit 13 performs processing for purchasing the product according to the received operation information. That is, the processing unit 13 performs, for example, a process of charging the user X for 1800 yen and a process of storing the operation information in association with the user identifier.

Further, it is assumed that the user X inputs an instruction to browse the more detailed product information of the product in the middle of the screen of FIG. 7 to the user terminal 3.

Next, the user reception unit 32 of the user terminal 3 receives the browsing instruction. Next, the user processing unit 33 configures operation information in response to the browsing instruction. The operation information is, for example, "operation identifier: browsing, clerk identifier: A, product identifier: 1064". Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information "operation identifier: browsing, clerk identifier: A, product identifier: 1064".

Then, the evaluation information generation unit 131 acquires the clerk identifier "A" from the operation information. Further, the evaluation information generation unit 131 acquires the operation identifier "browsing" possessed by the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information "operation identifier" browsing ": evaluation information = 5" from the acquired operation identifier "browsing" to obtain "evaluation information = 5".

Then, the evaluation information generation unit 131 stores the acquired evaluation information "5" in association with the acquired clerk identifier "A". Specifically, the evaluation information generation unit 131 constitutes and accumulates the record of “ID = 56” in FIG. The evaluation information generation unit 131 also acquires the operation identifier "browsing" and today's date, and stores them in the evaluation information management table.

Next, the processing unit 13 and the like perform processing according to the received operation information "operation identifier: browsing, clerk identifier: A, product identifier: 1064". That is, the processing unit 13 acquires the product information identified by the "product identifier: 1064" from the product information management table of FIG. Then, the transmission unit 15 transmits the product information to the user terminal 3 of the user X.

Next, the user terminal 3 receives the product information and outputs the product information.

Further, the next day, it is assumed that the user Y inputs a screen transmission instruction to his / her user terminal 3. Then, the user reception unit 32 of the user terminal 3 receives the screen transmission instruction, the user processing unit 33 configures the screen transmission instruction to be transmitted, and the user transmission unit 34 transmits the screen transmission instruction to the clerk evaluation device 1.

Next, the clerk evaluation device 1 receives the screen transmission instruction, acquires the screen information of the screen information storage unit 111, and transmits the screen information to the user terminal 3 of the user Y.

Next, it is assumed that the user receiving unit 35 of the user terminal 3 receives the screen information, and the user output unit 36 outputs the screen shown in FIG. 7 using the screen information.

Next, it is assumed that the user Y presses the clerk "Yamada B child" on the screen shown in FIG. 7. Then, it is assumed that the screen is switched from FIG. 7 to FIG. Since such processing is a known technique, detailed description thereof will be omitted.

In such a situation, it is assumed that the user Y selects the rightmost polo shirt of 4,500 yen on the screen of FIG. 8 and inputs a purchase instruction, which is an instruction to purchase the polo shirt, to the user terminal 3.

Next, the user reception unit 32 of the user terminal 3 receives the purchase instruction. Next, the user processing unit 33 configures operation information in response to the purchase instruction. The operation information is, for example, "operation identifier: purchase, clerk identifier: B, product identifier: 322, quantity: 1, price: 4500". Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information.

Then, the evaluation information generation unit 131 acquires the clerk identifier "B" from the operation information. Further, the evaluation information generation unit 131 acquires the operation identifier "purchase" possessed by the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information "operation identifier" purchase ": evaluation information = price / 100" from the acquired operation identifier "purchase", and the price of "evaluation information = price / 100". Is substituted with "4500" to obtain "evaluation information = 45".

Then, the evaluation information generation unit 131 stores the acquired evaluation information "45" in association with the acquired clerk identifier "B". Specifically, the evaluation information generation unit 131 constitutes and accumulates the record of “ID = 56” in FIG. The evaluation information generation unit 131 also acquires the operation identifier "purchase" and today's date, and stores them in the evaluation information management table.

Then, the processing unit 13 performs processing for purchasing the product according to the received operation information. That is, the processing unit 13 performs, for example, a process of charging the user X for 4,500 yen and a process of accumulating the operation information in association with the user identifier.

As described above, according to the present embodiment, the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk.

Further, according to the present embodiment, the clerk can be evaluated by the user's purchase operation or browsing operation for the product recommended by the clerk.

Further, according to the present embodiment, it is possible to evaluate the clerk according to the type of operation of the user for the product recommended by the clerk.

According to the specific example of the present embodiment, the evaluation information is generated every time the operation information is received. However, for example, the received operation information may be stored, and the evaluation information may be generated from one or more operation information in a certain period such as monthly or daily.

Further, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated. It should be noted that this also applies to other embodiments herein. The software that realizes the clerk evaluation device 1 in this embodiment is the following program. That is, this program is information on the operation of the screen with respect to the screen information constituting the screen that associates the clerk attribute information with the product attribute information of 1 or more for each of the two or more clerk identifiers, and has the clerk identifier. An operation information receiver that receives operation information and
Evaluation information generation that generates evaluation information in which the larger the number of operation information received by the operation information receiving unit, the higher the evaluation of the clerk in association with the clerk identifier of the operation information received by the operation information receiving unit. Department and
This is a program for functioning as an evaluation information output unit that outputs the evaluation information generated by the evaluation information generation unit in association with the clerk identifier.

Further, in the above program, the operation information has a clerk identifier, and the evaluation information generation unit receives the operation information receiving unit in association with the clerk identifier of the operation information received by the operation information receiving unit. It is preferable that the program causes the computer to function as the one that generates the evaluation information that the clerk's evaluation becomes higher as the number of the operation information is larger.

Further, in the above program, the recording medium accessible by the computer is information for associating a clerk with a product, and a correspondence information storage unit for storing two or more correspondence information having a clerk identifier and one or more product identifiers. The evaluation information generation unit acquires a clerk identifier paired with the product identifier of the operation information received by the operation information receiving unit from the corresponding information storage unit, associates it with the clerk identifier, and performs the operation. The larger the number of operation information received by the information receiving unit, the higher the evaluation of the store clerk. It is preferable that the program operates the computer to generate the evaluation information.

Further, in the above program, the recording medium accessible to the computer is a screen information storage in which screen information constituting a screen for associating the clerk attribute information with one or more product attribute information is stored for each of two or more clerk identifiers. The computer further functions as a screen information transmitting unit for transmitting the screen information, and the operation information receiving unit receives operation information related to operations on the screen with respect to the screen information transmitted by the screen information transmitting unit. As such, it is preferable that it is a program that makes a computer function.

Further, in the above program, it is preferable that the operation information is a program for operating a computer as information on an operation for purchasing a product or information on an operation for browsing a product.

Further, in the above program, the operation information has an operation identifier that identifies the type of operation, and the operation information receiving unit can receive operation information having two or more different operation identifiers, and the evaluation It is preferable that the information generation unit is a program that causes the computer to function as a device that generates evaluation information with different weights depending on the operation identifier.

(Embodiment 2)

In the present embodiment, information on two or more clerk and information on two or more products are stored. For example, screen information constituting a screen on which products associated with the clerk information are posted is automatically stored. An information system including a screen generator for generating will be described. The screen on which the product associated with the clerk's information is posted is usually the screen on which the information on the product recommended by the clerk is posted. Further, the clerk may be considered to include not only the person who sells the product but also the person who recommends the product, the person who selects the product, and the like. The clerk understands widely. In addition, a product may be considered to include not only goods but also services. You may think that the product is for sale. The screen information is, for example, a web page. However, the screen information may be, for example, information on the screens constituting the application. That is, the screen information may be any information that can form a screen and is widely understood. The structure of the screen information may be referred to as the screen structure. Further, the configuration of screen information may be referred to as creation of screen information.

Further, in the present embodiment, an information system including a screen generator capable of purchasing products will be described.

Further, in the present embodiment, an information system including a screen generation device that automatically generates screen information constituting a screen on which a product recommended by the clerk is posted when the clerk selects a product will be described. ..

Further, in the present embodiment, when the clerk selects a product corresponding to the original product which is one product, the user selects the one product, or the product is displayed on the user terminal. An information system including a screen generator that automatically generates screen information constituting a screen on which a product selected by a clerk is also posted will be described.

Further, in the present embodiment, an information system including a screen generation device that automatically generates a screen in which the store clerk information and the product information are automatically associated with each other will be described.

Further, in the present embodiment, an information system including a screen generation device for generating screen information constituting a screen in which the comment can be viewed by a user by inputting a comment on the product by a clerk will be described.

FIG. 12 is a conceptual diagram of the information system A according to the present embodiment. The information system A includes a screen generator 4, one or more clerk terminals 2, and one or two or more user terminals 3.

The screen generation device 4 is, for example, a so-called server device, a personal computer, or the like, and the type thereof does not matter. The type of server device may be, for example, a so-called cloud server, an ASP server, or the like.

FIG. 13 is a block diagram of the information system A according to the present embodiment.

The screen generation device 4 includes a storage unit 41, a reception unit 42, a processing unit 43, and an output unit 44.

The storage unit 41 includes a product information storage unit 411, a clerk information storage unit 412, a correspondence information storage unit 413, and a comment storage unit 414.

The reception unit 42 includes a correspondence information reception unit 421, a product selection reception unit 422, a comment reception unit 423, and a product change instruction reception unit 424.

The processing unit 43 includes a clerk attribute information acquisition unit 431, a product attribute information acquisition unit 432, a corresponding product selection unit 433, a corresponding unit 434, a comment storage unit 435, a comment acquisition unit 436, a screen configuration unit 437, and a purchase promotion processing unit 438. To be equipped.

The output unit 44 includes a screen output unit 441 and a comment output unit 442.

The storage unit 41 constituting the screen generation device 4 can store various types of information. The various types of information include, for example, product information described later, clerk information described later, comments described later, and the like.

Two or more product information is stored in the product information storage unit 411. Product information is information about a product. The product information includes a product identifier that identifies the product and one or more product attribute information. The product identifier is, for example, a product ID, a product number, a product name, or the like. The product identifier does not matter the content or structure of the information as long as the product can be identified. The product attribute information is the attribute information of the product. The product attribute information is, for example, a product image, a product price, a product specification, a product description, or the like. Product specifications are, for example, color, size, place of origin, material, shape, and the like. The image of the product is, for example, a photograph, an image created by an authoring tool, or the like, but the method of creating the image does not matter. Further, the image of the product is, for example, jpeg, gif, etc., and the data structure thereof does not matter. The data type of the product attribute information is an image, a character string, a numerical value, or the like. However, the data type of the product attribute information does not matter.

Two or more clerk information is stored in the clerk information storage unit 412. The clerk information is information about the clerk. The clerk information has a clerk identifier that identifies the clerk and one or more clerk attribute information. The clerk identifier is, for example, a clerk's ID, a clerk's name, or the like. However, the clerk identifier does not matter as long as the clerk can be identified, and its contents and data structure do not matter. The clerk attribute information is the clerk attribute information. The clerk attribute information is, for example, the affiliation store name, age, gender, address, telephone number, and the like. The clerk information may include, for example, one or more sales record information. Sales performance information is information about products sold by a clerk in the past. The sales record information has, for example, a product identifier of a product. The sales record information may include, for example, information such as the number of units sold, the date of sale, and the weather on the day of sale.

The correspondence information storage unit 413 is the same as the correspondence information storage unit 112 described above.

The comment storage unit 414 stores one or more comments. The comment is associated with the clerk identifier and the product identifier. The comment may be considered to be linked to the corresponding information. Comments are usually information for promoting a product. The comment is, for example, a comment on a product. The comment is, for example, a promotional phrase for the product, a word recommended by the clerk for the product, and the like. The comment storage unit 414 may store one or more comment information having a clerk identifier, a product identifier, and a comment. The comment is usually a character string, but its data type such as still image, moving image, audio, etc. does not matter.

The reception unit 42 receives various information and instructions. The various information and instructions are, for example, correspondence information, product selection described later, comments described later, automatic mapping instructions, original product identifiers, and the like. The automatic association instruction is an instruction for automatically associating a clerk identifier with one or more product identifiers.

Further, here, the reception is usually reception from the clerk terminal 2 or the user terminal 3 via a wired or wireless communication line. However, acceptance is a concept that includes acceptance of information input from input devices such as keyboards, mice, and touch panels, and acceptance of information read from recording media such as optical disks, magnetic disks, and semiconductor memories. good.

The correspondence information reception unit 421 receives two or more correspondence information. The correspondence information is based on, for example, the input of the clerk's product selection. That is, the correspondence information reception unit 421 is, for example, an input for selecting a product of a clerk, and receives two or more correspondence information.

The correspondence information has, for example, a clerk identifier associated with the correspondence unit 434 described later and one or more product identifiers. That is, the correspondence information reception unit 421 receives, for example, two or more correspondence information having a clerk identifier associated with the correspondence unit 434 described later and one or more product identifiers. The correspondence information may include the original product identifier, the clerk identifier, and one or more product identifiers.

The reception of the correspondence information is, for example, reception from the clerk terminal 2. Further, receiving the correspondence information may be to acquire the correspondence information.

The product selection reception unit 422 accepts the selection of products. The selection of this product is a selection for the screen (which may be called screen information) output by the screen output unit 441, and one or more product information (some products constituting the product information) appearing on the screen. Attribute information is also acceptable), which is usually the selection of one product information. The product information may be selected by selecting two or more product information. Further, the selection of product information may be referred to as the selection of products. The product selection reception unit 422 usually receives information including a user identifier and one product identifier. Such information may include the number of products and the like. Also, the person who chooses is usually a user (eg, a consumer). Further, the acceptance of product selection is usually reception from the user terminal 3. In addition, one product identifier here may be the original product identifier.

The comment reception unit 423 accepts comments. The comment is a clerk's comment on the product. The comment is associated with the clerk identifier and the product identifier of the corresponding information. The comment may be linked to the corresponding information. Here, the reception is usually reception from the clerk terminal 2. The comment receiving unit 423 receives, for example, comment information having a clerk identifier, a product identifier, and a comment from the clerk terminal 2.

The product change instruction reception unit 424 receives the product change instruction. The reception here is usually reception from the user terminal 3. The product change instruction is an instruction to change the selected product. The selected product is a product selected by the user terminal 3. In addition, the product change instruction has a product identifier. The product identifier here may be the original product identifier. In addition, the product change instruction has, for example, a user identifier. This product identifier is the identifier of the newly selected product. The product change instruction may have a clerk identifier. This clerk identifier is the identifier of the clerk selected on the user terminal 3.

The product change instruction reception unit 424 may receive the product change instruction from the clerk terminal 2. In such a case, the product change instruction has the original product identifier of the original product for which the clerk terminal 2 recommends the product. Further, the product change instruction has, for example, a clerk identifier of the clerk who input the product change instruction.

The processing unit 43 performs various processes. The various processes include, for example, the clerk attribute information acquisition unit 431, the product attribute information acquisition unit 432, the corresponding product selection unit 433, the corresponding unit 434, the comment storage unit 435, the comment acquisition unit 436, the screen configuration unit 437, and the purchase promotion process. This is a process performed by unit 438 and the like.

The clerk attribute information acquisition unit 431 acquires one or more clerk attribute information paired with the clerk identifier included in each of the two or more corresponding information from the clerk information storage unit 412.

When the product selection reception unit 422 receives the product selection from the user terminal 3 or / and the product change instruction reception unit 424 receives the product change instruction from the user terminal 3, the clerk attribute information acquisition unit 431 of the product Even if one or more clerk attribute information paired with one or more clerk identifiers included in the corresponding information having the product identifier included in the selection or / and the product change instruction as the original product identifier is acquired from the clerk information storage unit 412. good.

The clerk attribute information acquired by the clerk attribute information acquisition unit 331 is stored in the clerk information storage unit 412, and does not have to be all the clerk attribute information in one or more clerk attribute information paired with the clerk identifier. Needless to say. The clerk attribute information acquired by the clerk attribute information acquisition unit 431 may be any information used to configure the screen information.

The product attribute information acquisition unit 432 acquires one or more product attribute information paired with one or more product identifiers paired with the clerk identifier included in each of the two or more corresponding information from the product information storage unit 411.

The product attribute information acquisition unit 432 receives the product change instruction from the user terminal 3 when the product selection reception unit 422 receives the product selection from the user terminal 3 and / or when the product change instruction reception unit 424 receives the product change instruction from the user terminal 3. Even if one or more product attribute information paired with one or more product identifiers included in the corresponding information having the product identifier included in the selection or / and the product change instruction as the original product identifier is acquired from the product information storage unit 411. good.

The product attribute information acquisition unit 432 receives the product change instruction from the user terminal 3 when the product selection reception unit 422 receives the product selection from the user terminal 3 and / or when the product change instruction reception unit 424 receives the product change instruction from the user terminal 3. One or more product attribute information paired with the product identifier (original product identifier may be used) included in the selection or / and the product change instruction may be acquired from the product information storage unit 411.

Further, the product attribute information acquisition unit 432 corresponds to the case where the product selection reception unit 422 receives the product selection from the clerk terminal 2 and / and the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 23. One or more product attribute information corresponding to the original product identifier included in the product selection and / and the product change instruction may be acquired from the product information storage unit 411.

Further, the product attribute information acquisition unit 432 corresponds to the case where the product selection reception unit 422 receives the product selection from the clerk terminal 2 and / and the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 23. Product information storage of one or more product attribute information corresponding to the original product identifier included in the product selection and / or the product change instruction, and one or more product attribute information of one or more products selected by the corresponding product selection unit 433. It may be obtained from the part 411. In addition, one or more products selected by the corresponding product selection unit 433 are products selected by using the original product identifier included in the product selection and / or the product change instruction. Further, the original product identifier and the product identifier are usually the same data type, and the original product identifier may be simply referred to as a product identifier.

The product attribute information acquired by the product attribute information acquisition unit 432 is stored in the product information storage unit 411, and does not have to be all the product attribute information in one or more product attribute information paired with the product identifier. Needless to say. The product attribute information acquired by the product attribute information acquisition unit 432 may be any information used to configure the screen information.

The corresponding product selection unit 433 is a product associated with any clerk, and selects a product corresponding to one or more product attribute information satisfying a predetermined condition. The product selection includes acquisition of a product identifier, acquisition of product information, acquisition of a link to the product information, and the like, and any process that can identify the product is sufficient. Further, the predetermined conditions are, for example, sales record information (for example, stored in the storage unit 41) indicating an image of the product and the sales record of the past product (for example, the number of sales, the sales amount, etc.). By analyzing the product image of each product by machine learning using the corresponding information of 2 or more, the probability of selling is equal to or higher than the threshold value, or the top N of products that are likely to sell (N is a natural number of 1 or more) or higher. It is the product attribute information of the product judged to be. Further, the predetermined condition is, for example, predetermined product attribute information. Further, the predetermined condition is, for example, product attribute information corresponding to the predetermined product attribute information. Further, the predetermined conditions are, for example, conditions configured by using two or more product attribute information (for example, "price> = 5000 yen AND product type =" jacket "", etc.).

The corresponding product selection unit 433 selects the product when the product selection reception unit 422 receives the product selection from the clerk terminal 2 and / and when the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 23. Or / and it is preferable to select one or more products using the product identifier included in the product change instruction. That is, it is preferable to select one or more products that match the coordination with the product identified by the product identifier. Since a technique for selecting a product that matches one product from, for example, purchase history information is a known technique, detailed description thereof will be omitted.

In addition, the corresponding product selection unit 433 responds to the product when the product selection reception unit 422 receives the product selection from the clerk terminal 2 or / and when the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 23. It is preferable to select one or more products by using the clerk identifier and the product identifier included in the selection and / and the product change instruction. That is, for example, the corresponding product selection unit 433 uses the sales performance information of the clerk identified by the clerk identifier (for example, the sold product identifier and the number of products and one or more product attribute information of the product) as learning information. , The product information of the product identified by the product identifier may be used as an input, and one or more products that match the product information and have a high probability of being sold by the clerk may be selected by machine learning.

When the product selection reception unit 422 receives the product selection from the clerk terminal 2 or / and when the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 23, the corresponding product selection unit 433 selects the product. The algorithm to be selected does not matter.

The corresponding unit 434 has one or more product attribute information contained in each of the two or more product information stored in the product information storage unit 411, and two or more clerk information stored in the clerk information storage unit 412. Using the above clerk attribute information, two or more clerk identifiers are associated with one or more product identifiers. Correspondence unit 434 automatically associates a clerk identifier with one or more product identifiers.

The corresponding unit 434 has one or more product attribute information contained in the product information of each product selected by the corresponding product selection unit 433, and one or more clerk possessed by two or more clerk information stored in the clerk information storage unit 412. It is preferable to associate two or more clerk identifiers with one or more product identifiers using attribute information.

The matching algorithm performed by the corresponding unit 434 does not matter. Corresponding unit 434 may randomly associate two or more clerk identifiers with two or more product identifiers. The corresponding unit 434 uses the sales performance information of the clerk associated with each clerk identifier (for example, the sold product identifier and the number of products and one or more product attribute information of the product) as learning information, and the product information storage unit. Even if the product information of 411 is used as an input, one or more product information having a high probability of being sold by the clerk is selected, and the product identifiers constituting the one or more product information are associated with the clerk identifier of each clerk. good. The corresponding unit 434 uses the sales performance information of the clerk associated with each clerk identifier (for example, the sold product identifier and the number of products and one or more product attribute information of the product) as learning information, and the product information storage unit. The product information of 411 may be used as an input, and the clerk identifier of each clerk may be associated with one or more product identifiers by machine learning or the like (for example, a decision tree). Corresponding unit 434 acquires one or more product attribute information that is paired with one or more product identifiers recommended in the past and is stored in association with each clerk identifier, and the corresponding one or more product attribute information and the corresponding product attribute information in advance. One or more product identifiers that are paired with similar product attribute information so as to satisfy a predetermined condition may be acquired from the product information storage unit 411, and correspondence information having a clerk identifier and one or more product identifiers may be acquired. .. Corresponding unit 434 includes one or more product identifiers that are paired with the static clerk attribute information (for example, gender, age, etc.) of the clerk associated with each clerk identifier and the product attribute information having a similarity higher than the threshold value. It may be associated with the clerk identifier of the clerk.

The comment storage unit 435 stores the comments received by the comment reception unit 423 in the comment storage unit 414. The comment storage unit 435 stores the comments received by the comment reception unit 423 in the comment storage unit 414 in association with the clerk identifier and the product identifier. The comment reception unit 423 may accept the clerk identifier and the product identifier together with the comment. Further, this product identifier may be a current product identifier that is temporarily stored in a buffer (not shown) as a pair with the clerk identifier. The current product identifier is the identifier of the product selected on the clerk terminal 2 of the clerk identified by the clerk identifier.

In response to the product change instruction, the comment acquisition unit 436 acquires a comment corresponding to the product identifier of the product change instruction and the clerk identifier of the selected clerk from the comment storage unit 414. The product change instruction is an instruction received by the product change instruction reception unit 424. Further, the clerk identifier of the selected clerk may be stored in the screen generator 4 or may be possessed by the product change instruction. In addition, the comment acquisition unit 436 may acquire one or two or more comments corresponding to the product identifier of the product change instruction from the comment storage unit 414 in response to the product change instruction.

The screen configuration unit 437 has one or more clerk attribute information acquired by the clerk attribute information acquisition unit 431 and one or more products acquired by the product attribute information acquisition unit 432 for each clerk identifier included in each of the two or more corresponding information. Configure screen information that associates with attribute information.

For example, the screen configuration unit 437 configures screen information in a mode of associating the clerk attribute information of the clerk with the product attribute information paired with one or more product identifiers corresponding to the clerk identifier of the clerk according to the correspondence information. To do.

The screen composed of such screen information is associated with, for example, the clerk attribute information of one clerk (for example, an image of the clerk), and one or more product attribute information of the product recommended by the clerk or in charge of the clerk (for example). , Product image, product description).

When the product selection reception unit 422 receives the product selection from the user terminal 3 and / and the product change instruction reception unit 424 receives the product change instruction from the user terminal 3, the screen configuration unit 437 selects the product or / And the product identifier included in the product change instruction is used as the original product identifier, and one or more clerk attribute information corresponding to each one or more clerk identifiers included in the corresponding information having the original product identifier and the original product identifier are used. It constitutes screen information in a mode of associating with one or more product attribute information corresponding to one or more product identifiers included in the corresponding information.

The screen composed of such screen information is, for example, one or more clerk attribute information of a clerk (for example, an image of a clerk) and one or more product attribute information of a product recommended by the clerk or in charge of the clerk (for example,). This is a screen showing an image of a product and a description of the product.

When the product selection reception unit 422 receives the product selection from the user terminal 3 and / and the product change instruction reception unit 424 receives the product change instruction from the user terminal 3, the screen configuration unit 437 selects the product or / And using the product identifier included in the product change instruction as the original product identifier, one or more product attribute information corresponding to the original product identifier and one or more clerk identifiers included in the corresponding information having the original product identifier. The screen information in the mode of associating one or more corresponding clerk attribute information with one or more product attribute information corresponding to each one or more product identifiers included in the corresponding information having the original product identifier may be configured.

The screen composed of such screen information is, for example, associated with the original product and has one or more clerk attribute information (for example, an image of the clerk) and one or more of the products recommended by the clerk or in charge of the clerk. It is a screen showing the product attribute information (for example, the image of the product and the description of the product).

The product attribute information corresponding to the original product identifier and the product attribute information corresponding to one or more product identifiers included in the corresponding information having the original product identifier are the information acquired by the product attribute information acquisition unit 432. Further, the clerk attribute information corresponding to one or more clerk identifiers included in the correspondence information having the original product identifier is the information acquired by the clerk attribute information acquisition unit 431.

The screen configuration unit 437 selects the product or / or when the product selection reception unit 422 receives the product selection from the clerk terminal 2 and / and when the product change instruction reception unit 424 receives the product change instruction from the clerk terminal 2. / And one or more product attribute information of the product identified by the product identifier included in the product change instruction, and screen information in a mode of associating one or more product attribute information of the product selected by the corresponding product selection unit 433. ..

In the screen composed of such screen information, for example, one or more product attribute information of the product selected by the clerk and one or more product attribute information of the product selected by the corresponding product selection unit 433 are associated with each other. This is the screen shown.

The screen information is realized by, for example, HTML, XML, or the like. Further, the screen information is realized by, for example, image data and a program. The screen information may be any information that realizes the screen, and its data structure, realization means, and the like do not matter.

The screen configuration unit 437 is, for example, a screen having a clerk area including two or more selection areas of the clerk including an image of the clerk corresponding to the clerk identifier, and corresponds to the clerk identifier corresponding to the selected selection area. It constitutes screen information including one or more product areas including images of one or more products attached.

The screen composed of the image information usually has one or more clerk attribute information and one or more product attribute information. However, the screen having only one or more clerk attribute information and the screen having product attribute information may be separate screens.

The purchase promotion processing unit 438 performs the purchase promotion processing, which is a process for advancing the purchase of the product corresponding to the selection of the product received by the product selection reception unit 422. The product selection here is the user's product selection. The acceptance of product selection here is usually reception from the user terminal 3. Further, the purchase promotion process includes, for example, a jump to a product purchase screen, a product purchase process, and output of detailed product information. The product purchase process is, for example, a settlement process, an invoice output, or the like. However, the purchase promotion process may be any process for promoting the purchase of the product, and the content thereof does not matter. In addition, even if the product is not finally purchased or settled, it may correspond to the purchase promotion process.

The output unit 44 outputs various information. The various types of information are, for example, screen information. Here, the output is usually a transmission to the clerk terminal 2 or the user terminal 3. However, the output may be considered as an output to an output device such as a display or a speaker.

The screen output unit 441 outputs the screen information configured by the screen configuration unit 437. Here, the output is, for example, transmission to the user terminal 3. Further, the output may be transmitted to the clerk terminal 2.

The comment output unit 442 outputs the comment acquired by the comment acquisition unit 436. As for the output of comments, it is preferable to output a screen that looks like the comments have been switched. With the output of comments, it is preferable to output comments so that they appear to be switched.

Various types of information are stored in the clerk storage unit 21 that constitutes the clerk terminal 2. The various types of information are, for example, clerk identifiers.

The clerk reception unit 22 receives various information and instructions. The various information and instructions are, for example, correspondence information, comments, product selection, and product change instructions.

Here, acceptance means accepting information input from an input device such as a keyboard, mouse, or touch panel, receiving information transmitted via a wired or wireless communication line, and recording an optical disk, magnetic disk, semiconductor memory, or the like. It is a concept including acceptance of information read from a medium.

The input means for various information and instructions may be any means such as a keyboard, a mouse, or a menu screen. The clerk reception unit 22 can be realized by a device driver for input means such as a keyboard, control software for a menu screen, or the like.

The clerk processing unit 23 performs various processes. The various processes are, for example, converting into a data structure for transmitting instructions and information received by the clerk reception unit 22.

The clerk transmission unit 24 transmits various types of information to the screen generation device 1. The various types of information are, for example, correspondence information, comments, product selection, and product change instructions.

The clerk receiving unit 25 receives various types of information from the screen generator 1. The various types of information are, for example, screen information.

The clerk output unit 26 outputs various information. The various types of information are, for example, information received by the clerk reception unit 22 and information received by the clerk reception unit 25. The various types of information are, for example, screen information. The clerk output unit 26 outputs a screen using, for example, the received screen information.

The output here means display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage on a recording medium, other processing devices, other programs, etc. It is a concept that includes delivery of processing results.

Various information is stored in the user storage unit 31 that constitutes the user terminal 3. The various types of information are, for example, user identifiers.

The user reception unit 32 receives various information and instructions. The various information and instructions are, for example, product selection, product change instruction, and screen transmission instruction. The screen transmission instruction is an instruction for prompting the transmission of screen information.

Acceptance here means accepting information input from input devices such as keyboards, mice, and touch panels, receiving information transmitted via wired or wireless communication lines, and recording optical disks, magnetic disks, semiconductor memories, etc. It is a concept including acceptance of information read from a medium.

The user processing unit 33 performs various processes. The various processes are, for example, conversion into a data structure for transmitting instructions and information received by the user reception unit 32.

The user transmission unit 34 transmits various types of information to the screen generation device 1. The various types of information are, for example, product selection and product change instructions.

The user receiving unit 35 receives various types of information from the screen generator 1. The various types of information are, for example, screen information and comments.

The user output unit 36 outputs various information. The various types of information are, for example, information received by the user reception unit 32 and information received by the user reception unit 35. The various types of information are, for example, screen information and comments.

The output here means display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage on a recording medium, other processing devices, other programs, etc. It is a concept that includes delivery of processing results.

The storage unit 41, the product information storage unit 411, the clerk information storage unit 412, the corresponding information storage unit 413, and the comment storage unit 414 are preferably non-volatile recording media, but can also be realized by volatile recording media. ..

The process of storing information in the storage unit 41 or the like does not matter. For example, the information may be stored in the storage unit 41 or the like via the recording medium, or the information transmitted via the communication line or the like may be stored in the storage unit 41 or the like. Alternatively, the information input via the input device may be stored in the storage unit 41 or the like.

The reception unit 42, the corresponding information reception unit 421, the product selection reception unit 422, the comment reception unit 423, the product change instruction reception unit 424, the clerk reception unit 25, and the user reception unit 35 are usually realized by wireless or wired communication means. However, it may be realized by means of receiving a broadcast.

Processing unit 43, clerk attribute information acquisition unit 431, product attribute information acquisition unit 432, corresponding product selection unit 433, corresponding unit 434, comment storage unit 435, comment acquisition unit 436, screen configuration unit 437, purchase promotion processing unit 438, clerk The processing unit 23 and the user processing unit 33 can usually be realized from an MPU, a memory, or the like. The processing procedure of the processing unit 43 is usually realized by software, and the software is recorded in a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

The output unit 44, the screen output unit 441, the comment output unit 442, the clerk transmission unit 24, and the user transmission unit 34 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

The clerk reception unit 22 and the user reception unit 32 may be anything such as a keyboard, a mouse, or a menu screen. The clerk reception unit 22 and the like can be realized by a device driver for input means such as a numeric keypad and a keyboard, and control software for a menu screen.

The clerk output unit 26 and the user output unit 36 may or may not include output devices such as displays and speakers. The clerk output unit 26 and the like can be realized by the driver software of the output device, the driver software of the output device, the output device, and the like.

Next, the operation of the information system A will be described. First, the operation of the screen generator 4 will be described with reference to the flowchart of FIG.

(Step S1401) The correspondence information reception unit 421 determines whether or not the correspondence information has been received. The reception of the correspondence information here is usually reception from the clerk terminal 2.

(Step S1402) The processing unit 43 stores the correspondence information received in step S1401 in the correspondence information storage unit 413. Return to step S1401.

(Step S1403) The processing unit 43 determines whether or not to automatically associate the clerk identifier with one or more product identifiers. If automatic association is performed, the process goes to step S1404, and if automatic association is not performed, the process goes to step S1405. The processing unit 43 determines that, for example, when the time reaches a predetermined time, the automatic association is performed. Further, the processing unit 43 automatically responds to the clerk who has not selected the product, for example, when the time has come to a predetermined time and there is a clerk who has not selected the product. Judge that it will be attached. The processing unit 43 inspects one or more correspondence information stored in the correspondence information storage unit 413, and acquires the clerk identifier when there is a clerk identifier that should exist but does not exist. To do. Further, the processing unit 43 determines that, for example, when the reception unit 42 receives an instruction from the user, the automatic association is performed. It should be noted that this instruction is an instruction for performing automatic association. The processing unit 43 acquires, for example, two or more clerk identifiers stored in the clerk information storage unit 412, and among the two or more clerk identifiers, one or more not stored in the corresponding information storage unit 413. Detects the clerk identifier of, and acquires the one or more clerk identifiers.

(Step S1404) Corresponding unit 434 automatically associates. Return to step S1401. Such association processing will be described with reference to the flowchart of FIG.

(Step S1405) The processing unit 43 determines whether or not to perform screen information configuration processing. If the screen information configuration process is performed, the process goes to step S1406, and if the screen information configuration process is not performed, the process proceeds to step S1407. In addition, the processing unit 43 determines that the screen information configuration processing is performed, for example, when a predetermined time is reached. Further, the processing unit 43 determines that, for example, when it is detected that the correspondence information is accumulated in the correspondence information storage unit 413 for all the clerk, the screen information configuration processing is performed. Further, the processing unit 43 determines that the screen information configuration process is performed, for example, when the step S1404 association process is performed.

(Step S1406) The screen configuration unit 437 performs screen configuration processing. Return to step S1401. Such screen configuration processing will be described with reference to the flowchart of FIG.

(Step S1407) The comment reception unit 423 determines whether or not the comment has been accepted. If the comment is accepted, the process goes to step S1408, and if the comment is not accepted, the process goes to step S1409. The reception of comments here is usually reception from the clerk terminal 2. The comment receiving unit 423 receives, for example, comment information having a clerk identifier, a product identifier, and a comment. Further, the comment information may have a clerk identifier and corresponding information. Further, the comment information may have a clerk identifier and an identifier that identifies the corresponding information.

(Step S1408) The processing unit 43 stores the comment received in step S1407 in the comment storage unit 414 in association with the clerk identifier and the product identifier corresponding to the comment. Return to step S1401. The processing unit 43 stores, for example, the comments contained in the received comment information in association with the clerk identifier and the product identifier possessed by the comment information. For example, the processing unit 43 may store the comment of the received comment information in the comment storage unit 414 in association with the corresponding corresponding information.

(Step S1409) The reception unit 42 determines whether or not the screen transmission instruction has been received from the user terminal 3. If the screen transmission instruction is received, the process proceeds to step S1410, and if the screen transmission instruction is not received, the process proceeds to step S1411.

(Step S1410) The screen output unit 441 acquires the screen information corresponding to the screen transmission instruction from the storage unit 41, and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction. Return to step S1401.

(Step S1411) The product change instruction receiving unit 424 determines whether or not the product change instruction has been received from the user terminal 3. If the product change instruction is received, the process goes to step S1412, and if the product change instruction is not received, the process goes to step S1414.

(Step S1412) The screen configuration unit 437 and the like perform a process of configuring screen information to be transmitted. The process of configuring the screen information here is referred to as the second screen information configuration process. The second screen information configuration process will be described with reference to the flowchart of FIG.

(Step S1413) The screen output unit 441 transmits the screen information configured in step S1412 to the user terminal 3 that has transmitted the product change instruction. Return to step S1401.

(Step S1414) The product selection reception unit 422 determines whether or not the product selection has been received from the user terminal 3. If the product selection is received, the process proceeds to step S1415, and if the product selection is not received, the process returns to step S1401.

(Step S1415) The purchase promotion processing unit 438 is a process for purchasing a product identified by the product identifier corresponding to the product selection, and the purchase of the user's product identified by the user identifier corresponding to the product selection. Perform the processing for. Go to step S1416.

(Step S1416) The product selection reception unit 422 determines whether or not the product selection has been received from the store terminal 3. If the product selection is received, the process proceeds to step S1417, and if the product selection is not received, the process returns to step S1421.

(Step S1417) The processing unit 12 acquires the product identifier, or the product identifier and the clerk identifier, from the product selection received in step S1416.

(Step S1418) The corresponding product selection unit 433 uses the product identifier acquired in step S1417, or the product identifier and the clerk identifier, from among the products corresponding to the product information stored in the product information storage unit 411. Select one or more products. The details of product selection are described above.

(Step S1419) The product attribute information acquisition unit 432 includes one or more product attribute information corresponding to the product identifier acquired in step S1417, and one or more product attribute information of each one or more products selected in step S1418. Is obtained from the product information storage unit 411. Then, the screen configuration unit 437 is a screen in which one or more product attribute information of the product selected by the clerk and one or more product attribute information of the product selected by the corresponding product selection unit 433 are associated with each other. Configure screen information for.

(Step S1420) The screen output unit 441 transmits the screen information configured in step S1419 to the clerk terminal 2. Return to step S1401.

(Step S1421) The product change instruction reception unit 424 determines whether or not the product change instruction has been received from the clerk terminal 2. If the product change instruction is received, the process proceeds to step S1422, and if the product change instruction is not received, the process returns to step S1401.

(Step S1422) The processing unit 12 acquires the product identifier, or the product identifier and the clerk identifier, from the product change instruction received in step S1421. Go to step S1418.

In the flowchart of FIG. 14, the process ends when the power is turned off or an interrupt for the end of the process occurs.

Next, the associative process of step S1404 will be described with reference to the flowchart of FIG. The operation of the information system A will be described.

(Step S1501) Corresponding unit 434 substitutes 1 for counter i.

(Step S1502) Corresponding unit 434 determines whether or not the i-th clerk identifier exists. If the i-th clerk identifier exists, the process proceeds to step S1503, and if the i-th clerk identifier does not exist, the process returns to higher processing. Here, it is preferable that the correspondence unit 434 determines whether or not the i-th clerk identifier exists from, for example, excluding the clerk identifier of the clerk who transmitted the correspondence information from the clerk terminal 2. .. That is, it is preferable that the clerk identifier and the product identifier are associated only with the clerk who has not selected the recommended product.

(Step S1503) The corresponding unit 434 acquires the clerk information corresponding to the i-th clerk identifier from the clerk information storage unit 412.

(Step S1504) The corresponding unit 434 determines the product corresponding to the i-th clerk identifier by using the clerk information acquired in step S1503. As described above, there may be various algorithms for determining such products (correlation algorithms performed by the corresponding unit 434), and any algorithm may be used here.

(Step S1505) The corresponding unit 434 increments the counter i by 1. Return to step S1502.

Next, the screen configuration process of step S1406 will be described with reference to the flowchart of FIG.

(Step S1601) The clerk attribute information acquisition unit 431 substitutes 1 for the counter i.

(Step S1602) The clerk attribute information acquisition unit 431 determines whether or not the i-th clerk identifier exists in the clerk information storage unit 412. If the i-th clerk identifier exists, the process goes to step S1603, and if it does not exist, the process goes to step S1610.

(Step S1603) The clerk attribute information acquisition unit 431 acquires one or more clerk attribute information paired with the i-th clerk identifier from the clerk information storage unit 412. Needless to say, the clerk attribute information acquired here may be only the information used to configure the screen information.

(Step S1604) The product attribute information acquisition unit 432 substitutes 1 for the counter j.

(Step S1605) The product attribute information acquisition unit 432 determines whether or not the j-th product identifier paired with the i-th clerk identifier exists in the corresponding information storage unit 413. If the j-th product identifier exists, the process goes to step S1606, and if it does not exist, the process goes to step S1608.

(Step S1606) The product attribute information acquisition unit 432 acquires one or more product attribute information paired with the j-th product identifier from the product information storage unit 411. Needless to say, the product attribute information acquired here may be only the information used to configure the screen information.

(Step S1607) The product attribute information acquisition unit 432 increments the counter j by 1. Return to step S1605.

(Step S1608) The screen configuration unit 437 uses the one or more clerk attribute information acquired in step S1603 and the one or more product attribute information acquired in step S1606 to generate the screen information corresponding to the i-th clerk identifier. Constitute. This screen information is a part of the entire screen information.

(Step S1609) The clerk attribute information acquisition unit 431 increments the counter i by 1. Return to step S1602.

(Step S1610) The screen configuration unit 437 configures the entire screen information by using the screen information corresponding to each clerk configured in step S1608. Return to higher processing.

In the flowchart of FIG. 16, after the screen information was configured for each clerk, the screen information was integrated to form the entire screen information. However, the process of step S1608 may not be performed, and the screen information may be configured at once after all the clerk attribute information and the product attribute information for each clerk are prepared. That is, the algorithm that constitutes the screen information does not matter.

Next, the second screen information configuration process in step S1412 will be described with reference to the flowchart of FIG.

(Step S1701) The product attribute information acquisition unit 432 acquires the product identifier of the product change instruction received in step S1411. This product identifier is a so-called original product identifier.

(Step S1702) The product attribute information acquisition unit 432 acquires one or more product attribute information paired with the original product identifier acquired in step S1701 from the product information storage unit 411.

(Step S1703) The clerk attribute information acquisition unit 431 acquires one or more clerk identifiers paired with the original product identifier acquired in step S1701 from the corresponding information storage unit 413.

(Step S1704) The clerk attribute information acquisition unit 431 substitutes 1 for the counter i.

(Step S1705) The clerk attribute information acquisition unit 431 determines whether or not the i-th clerk identifier exists among the one or more clerk identifiers acquired in step S1703. If the i-th clerk identifier exists, the process goes to step S1706, and if it does not exist, the process goes to step S1714.

(Step S1706) The clerk attribute information acquisition unit 431 acquires one or more clerk attribute information paired with the i-th clerk identifier from the clerk information storage unit 412. Needless to say, the clerk attribute information acquired here may be only the information used to configure the screen information.

(Step S1707) The product attribute information acquisition unit 432 substitutes 1 for the counter j.

(Step S1708) The product attribute information acquisition unit 432 determines whether or not the j-th product identifier paired with the i-th clerk identifier exists in the corresponding information storage unit 413. If the j-th product identifier exists, the process goes to step S1709, and if it does not exist, the process goes to step S1712.

(Step S1709) The product attribute information acquisition unit 432 acquires one or more product attribute information paired with the j-th product identifier from the product information storage unit 411. Needless to say, the product attribute information acquired here may be only the information used to configure the screen information.

(Step S1710) The comment acquisition unit 436 acquires a comment paired with the j-th product identifier and the i-th clerk identifier from the comment storage unit 414.

(Step S1711) The product attribute information acquisition unit 432 increments the counter j by 1. Return to step S1708.

(Step S1712) The screen configuration unit 437 uses one or more clerk attribute information acquired in step S1706, one or more product attribute information acquired in step S1709, and a comment acquired in step S1710. The screen information corresponding to the i-th clerk identifier is configured. Note that this screen information may be a part of the entire screen information.

(Step S1713) The screen configuration unit 437 increments the counter i by 1. Return to step S1705.

(Step S1714) The screen configuration unit 437 configures the entire screen information by using the screen information corresponding to each clerk configured in step S1712 and one or more product attribute information acquired in step S1702. Return to higher processing.

In the flowchart of FIG. 17, after the screen information was configured for each clerk, the screen information was integrated to configure the entire screen information. However, the process of step S1712 may not be performed, and the screen information may be configured at once after all the clerk attribute information and the product attribute information for each clerk are prepared. That is, the algorithm that constitutes the screen information does not matter.

Further, in the flowchart of FIG. 17, the process of step S1702 may not be performed. In such a case, in step S1714, the screen configuration unit 437 configures the entire screen information by using the screen information corresponding to each clerk configured in step S1712.

Next, the operation of the clerk terminal 2 will be described. The clerk reception unit 22 of the clerk terminal 2 receives information and instructions such as correspondence information and comments. Then, the clerk processing unit 23 converts the data structure into a data structure for transmitting the instructions and information received by the clerk reception unit 22. At that time, the clerk processing unit 23 reads the clerk identifier of the clerk storage unit 21 and adds it to the instruction or information for transmitting the clerk identifier. The clerk transmission unit 24 transmits the instructions and information acquired by the clerk processing unit 23 to the screen generation device 1. Next, in response to the instruction or transmission of information, the clerk receiving unit 25 receives various types of information from the screen generator 1. Then, the clerk output unit 26 outputs the information received by the clerk reception unit 25.

Next, the operation of the user terminal 3 will be described. The user reception unit 32 of the user terminal 3 receives various instructions and information such as screen transmission instructions. Next, the user processing unit 33 converts the data structure into a data structure for transmitting the instructions and information received by the user reception unit 32. At that time, the user processing unit 33 reads the user identifier of the user storage unit 31 and adds the user identifier to the instruction or information to be transmitted. The user transmission unit 34 transmits the instructions and information acquired by the user processing unit 33 to the screen generation device 1. In response to such instructions and transmission of information, the user receiving unit 35 receives information such as screen information and comments from the screen generating device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35.

Hereinafter, the specific operation of the information system A in the present embodiment will be described. The conceptual diagram of the information system A is FIG.

Now, the product information storage unit 411 stores the product information management table shown in FIG. The product information management table stores one or more records having a product identifier and a product attribute information group. The product attribute information group is one or more product attribute information. Here, the product attribute information group has a "product image", a "type", a "price", and a "description". "Type" is the type of product. "Price" is the price of a product. The "description" is a sentence that describes the product.

In addition, the clerk information storage unit 412 stores the clerk information management table shown in FIG. The clerk information management table stores one or more records having a clerk identifier and a clerk attribute information group. The clerk attribute information group is one or more clerk attribute information. Here, the clerk attribute information group has a "clerk image", "affiliation store name", "name", and "age".

Further, the correspondence information storage unit 413 stores the correspondence information management table having the structure shown in FIG. The correspondence information management table stores one or more records having "ID", "clerk identifier", "original product identifier", "product identifier", and "date". The "ID" is information that identifies a record. As the "original product identifier", one product identifier can usually be stored. One or more product identifiers may be stored in the "product identifier". The "date" may be the date on which the correspondence information is accumulated, the date on which the product corresponding to the clerk is valid (the date on which the correspondence information is used), or the like. The record in the correspondence information management table does not have to have the "original product identifier". When the correspondence information has the "original product identifier", for example, it can be said that the correspondence information is information about the product recommended by the clerk as the product matching the product identified by the original product identifier. Further, when the correspondence information does not have the "original product identifier", for example, it can be said that the correspondence information is information about the product recommended by the clerk without considering the consistency with other products. ..

Further, the comment storage unit 414 stores a comment management table having the structure shown in FIG. The comment management table stores one or more records having "ID", "clerk identifier", "product identifier", and "comment". The "ID" is information that identifies a record.

In such a situation, the following three specific examples will be described. The screen information to be configured differs between the specific example 1 and the specific example 2. Specific example 1 is a clerk-based screen information configuration method. Specific example 2 is a method of configuring product-based screen information. A specific example 3 is a case where when a user selects one product, screen information on a screen on which a product recommended by a clerk is posted is configured as a product matching the one product and transmitted to the user terminal 3. is there.
(Specific example 1)

In Specific Example 1, the storage unit 41 stores the layout information shown in FIG. Although the layout information in FIG. 20 is shown graphically, the layout information may be HTML, XML, an image and a program, or the like. The broken line rectangle in FIG. 20 indicates an area in which the product attribute information in FIG. 5 or the clerk attribute information in FIG. 6 is arranged. It is assumed that the correspondence information management table used in Specific Example 1 does not have the attribute value of the "original product identifier".

Further, in the specific example 1, it is assumed that each clerk selects a product recommended by himself / herself and transmits the corresponding information to the screen generator 1 every day by 9:00 in the morning. Then, the corresponding unit 434 of the screen generator 1 automatically allocates the (recommended) product in charge to the clerk who did not send the corresponding information by 9:00 in the morning. ..

Now, the clerk "Ao Tanaka" outputs the product selection screen to his clerk terminal 2 in order to select the product he recommends, and identifies it with the product identifiers "321", "1064", and "3211". It is assumed that the input of the product selection to be performed is performed on the clerk terminal 2. Then, the clerk reception unit 22 of the clerk terminal 2 of Mr. Tanaka A accepts the selection of the product identified by the product identifiers "321", "1064", and "3211". Next, the clerk processing unit 23 reads the clerk identifier "A" of the clerk storage unit 21, adds the clerk identifier to the accepted product identifier, and transmits the corresponding information "A; 321, 1064, 3211". Constitute. Next, the clerk transmission unit 24 transmits the corresponding information “A; 321, 1064, 3211” to the screen generation device 1.

Further, it is assumed that the clerk "Ao Tanaka" inputs a comment to the clerk terminal 2 for each selected product. Then, the clerk reception unit 22 of the clerk terminal 2 of Mr. Tanaka A accepts comments. Then, the clerk processing unit 23 constitutes a clerk identifier "A", a product identifier to be commented (for example, "321"), and comment information having a comment. Then, the clerk transmission unit 24 transmits the comment information acquired by the clerk processing unit 23 to the screen generation device 1. It is assumed that the clerk transmission unit 24 has transmitted the comment information corresponding to each of the three selected products to the screen generation device 1.

Next, the correspondence information reception unit 421 of the screen generator 1 receives the correspondence information "A; 321, 1064, 3211" from the clerk terminal 2 of Ao Tanaka. Then, the processing unit 43 stores the correspondence information in the correspondence information management table. The correspondence information accumulated here is, for example, information that does not have the attribute value of the "original product identifier" in the record of "ID = 231" in FIG. The processing unit 43 acquires today's date "2016/9/10" from a clock (not shown), and stores records having today's date in the corresponding information management table of FIG.

In addition, the comment reception unit 423 receives the three comment information from the clerk terminal 2 of Mr. Tanaka A. Then, the comment storage unit 435 stores the three comment information in the comment management table (FIG. 18). The accumulated records are the records of "ID = 68", "ID = 69", and "ID = 70" in FIG. In FIG. 19, the date is omitted.

Then, it is assumed that the time (for example, 9 o'clock) at which each clerk selects the recommended product and the correspondence information must be transmitted from the clerk terminal 2 has passed. Then, the processing unit 43 determines that the clerk identifier and one or more product identifiers are automatically associated with each other.

Next, the response department 434 automatically selects the products that each clerk is in charge of for the clerk "Yamada B child", "Ota C child", "Aoki D child", and "Kato E child" who did not send the correspondence information. Allocate to. A detailed example of the processing of the corresponding unit 434 which is such an allocation method is described above. Then, here, three products identified by the product identifiers "2", "3212", and "322" are assigned to "Yamada B child", and the product identifiers "78" and "78" are assigned to "Ota C child". Allocate three products identified by "522" and "1088", and allocate three products identified by product identifiers "7", "821", and "3926" to "Aoki Dko", and "Kato Eko". It is assumed that three products identified by the product identifiers "222", "671", and "4056" are assigned to the product. Then, the correspondence unit 434 stores a record having a clerk identifier, three product identifiers, and today's date "2016/9/10" in the correspondence information management table of FIG. 18 for each clerk identifier of the clerk. Each of such records is information that does not have the attribute value of the "original product identifier" among the records of "ID = 232", "ID = 233", "ID = 234", and "ID = 235" in FIG. Here, it is preferable that the corresponding unit 434 does not associate one product identifier with two or more clerk identifiers.

Next, it is detected that the corresponding information corresponding to all the clerk has been accumulated, and the processing unit 43 determines that the screen information configuration process is performed.

Next, the screen configuration unit 437 performs the following screen configuration processing. That is, the screen configuration unit 437 acquires the clerk attribute information (here, “clerk image”, “affiliated store name”, “name”) that constitutes the screen information for each clerk identifier. The clerk attribute information constituting the screen information is determined in advance. For example, the information for identifying the clerk attribute information is included in the layout information shown in FIG. 20. Further, the screen configuration unit 437 acquires one or more product identifiers paired with each clerk identifier from the correspondence information management table. Then, the screen configuration unit 437 is paired with each of the acquired one or more product identifiers and is product attribute information, and the product attribute information constituting the screen information (here, "product image", "price", "description"). To get. Then, the screen configuration unit 437 arranges the acquired clerk attribute information and the product attribute information for each clerk identifier according to the layout information of FIG. 20, and constitutes a web page. Next, the screen information for all the clerk is integrated to form one screen information. That is, the screen configuration unit 437 uses, for example, the clerk attribute information of the clerk as an anchor, and sets the link destination of the clerk attribute information as image information including the product attribute information of the product selected by the clerk or in charge of the clerk. Configure information. Next, the screen configuration unit 437 stores the screen information integrated in this way in the storage unit 41. That is, when the clerk attribute information of the clerk is pressed on the screen configured by using the screen information, the screen having the product attribute information of the product linked to the clerk attribute information is output.

Here, it is assumed that the screen information is, for example, HTML. Further, for example, it is assumed that the screen corresponding to the screen information corresponding to the clerk “Tanaka A husband” is shown in FIG. 7, and the screen corresponding to the screen information corresponding to the clerk “Yamada B child” is shown in FIG. FIG. 7 is a screen when the clerk attribute information of the clerk “Tanaka A husband” is selected, and FIG. 8 is a screen when the clerk attribute information of the clerk “Yamada B child” is selected.

Next, it is assumed that the consumer (user) inputs an output instruction of screen information for purchasing on the net to his user terminal 3 in order to purchase clothes on the net. Then, the user reception unit 32 of the user terminal 3 receives the screen transmission instruction. Next, the user processing unit 33 converts the screen transmission instruction received by the user reception unit 32 into a data structure for transmitting the screen transmission instruction. Then, the user transmission unit 34 transmits the screen transmission instruction to the screen generation device 1.

Next, the reception unit 42 of the screen generation device 1 receives the screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires the screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

Next, the user receiving unit 35 of the user terminal 3 receives the screen information from the screen generating device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35. An example of such an output is shown in FIG. For example, it is assumed that the default screen is the state in which the clerk "A husband Tanaka" is selected.

Next, it is assumed that the user presses the clerk attribute information of the clerk "Yamada B child" on the screen of FIG. 7. Then, the user reception unit 32 of the user terminal 3 accepts the selection of the clerk attribute information of the clerk "Yamada B child", and the user output unit 36 outputs the screen of FIG.

Then, for example, it is assumed that the user inputs the product selection to the one piece (1401) in the middle from the screen of FIG. Then, the user reception unit 32 accepts the selection of the product identified by the product identifier "3212". For example, the screen information constituting the screen of FIG. 8 has a product identifier "3212" in association with the image or area of 1401.

Next, the user processing unit 33 converts the product selection into a product selection instruction for transmitting the product selection. Next, the user transmission unit 34 transmits an instruction for selecting a product including the product identifier "3212" to the screen generation device 1.

Next, the product selection reception unit 422 receives the product selection including the product identifier "3212". Next, the purchase promotion processing unit 438 performs purchase promotion processing for purchasing the product identified by the product identifier "3212".

As described above, in this specific example, a web page in which the information of the product recommended by the clerk and / or the information of the product automatically assigned to the clerk and the information of the clerk are associated with each other is automatically generated.

In this specific example, the comment (usually, information for product recommendation) input by the clerk may be output to the user terminal 3. It is preferable that the comment is output together with the product attribute information and the clerk attribute information.

Needless to say, in this specific example, the layout of the screen information does not matter. A screen example to which the screen layout information is applied may be as shown in FIG. The screen of FIG. 25 constitutes a higher-level screen (2501) by using a plurality of clerk information, and the clerk attribute information of each clerk on the screen is a high bar link, and each clerk is pressed by pressing the clerk attribute information. The lower screen (2502) including the product information of the product recommended or in charge of is output. The upper screen and the lower screen indicate that the screens are layered.
(Specific example 2)

In Specific Example 2, the storage unit 41 stores the layout information shown in FIG. The definition of the layout information in FIG. 21 surrounded by <screen> </ screen> in 1501 is the definition of the entire screen. In FIG. 21, 2102 is the definition of <clerk information> in 2101.

In FIG. 21, <v> </ v> indicates that the elements inside are arranged vertically. Further, <h> </ h> indicates that the elements inside are arranged side by side. Further, "while {}" indicates that the elements in {} appear repeatedly. Further, the product image in the product attribute information is substituted for the <product image>. The clerk image in the clerk attribute information is substituted for the <clerk image>. The comment in the clerk attribute information is substituted for <comment>.

In such a state, on September 11, 2016, each clerk managed in the clerk information management table of FIG. 6 selects a product recommended by himself / herself, and makes a recommended comment for each product to the clerk terminal 2. Suppose you entered. Then, by the process of accumulating the corresponding information described above, among the corresponding information such as "ID = 300", "ID = 301", and "ID = 302" in FIG. 18, the information that does not have the attribute value of the "original product identifier". However, it is assumed that the information is accumulated in the correspondence information management table of FIG. Further, it is assumed that records such as "ID = 100", "ID = 101", "ID = 102", and "ID = 103" in FIG. 18 are accumulated by the process of accumulating the comments described above.

Then, it is time to perform the screen information configuration process, and the processing unit 43 determines that the screen information configuration process is to be performed. Then, the screen configuration unit 437 performs the screen configuration process as follows.

That is, the screen configuration unit 437 first acquires the product identifier of the product selected by the clerk from the correspondence information management table of FIG. That is, the screen configuration unit 437 acquires the product identifier corresponding to today's date "2016/9/11". Then, the screen configuration unit 437 acquires the product image which is the product attribute information paired with each acquired product identifier and which is the product attribute information appearing in the layout information of FIG. 21 from the product information management table of FIG. .. Further, the screen configuration unit 437 acquires a clerk image and a comment, which are clerk attribute information appearing in the layout information of FIG. 21, from the clerk information management table of FIG. Then, the screen configuration unit 437 interprets the layout information of FIG. 21, and configures the screen information by using the acquired product image, clerk image, and comment according to the layout information of FIG. In a situation where layout information exists, is information included in the layout information, and information that is an element of the screen (here, a product image, a clerk image, and a comment) exists, the technology that constitutes the screen information is Since it is a known technique, detailed description thereof will be omitted. Then, the screen configuration unit 437 stores the configured screen information in the storage unit 41.

Next, it is assumed that the consumer (user) inputs an output instruction of screen information for purchasing on the net to his user terminal 3 in order to purchase clothes on the net. Then, the user reception unit 32 of the user terminal 3 receives the screen transmission instruction. Next, the user processing unit 33 converts the screen transmission instruction received by the user reception unit 32 into a data structure for transmitting the screen transmission instruction. Then, the user transmission unit 34 transmits the screen transmission instruction to the screen generation device 1.

Next, the reception unit 42 of the screen generation device 1 receives the screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires the screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

Next, the user receiving unit 35 of the user terminal 3 receives the screen information from the screen generating device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35. An example of such an output is shown in FIG. In addition, for example, it is assumed that the default of the screen is the state in which the product with the product identifier "1" is selected. Then, in FIG. 22, the clerk image of the clerk who selected the product with the product identifier "1" and the comment corresponding to the product with the product identifier "1" are associated with each other.

Next, it is assumed that the user selects the product image of the polo shirt on the far right. Then, the user reception unit 32 of the user terminal 3 receives the product change instruction having the product identifier "322". Next, the user processing unit 33 converts the data structure into a data structure for transmitting the product change instruction. Then, the user transmission unit 34 transmits the product change instruction to the screen generation device 1.

Next, the product change instruction receiving unit 424 of the screen generator 1 receives the product change instruction having the product identifier "322". Next, the comment acquisition unit 436 acquires a comment paired with the product identifier "322" corresponding to the product change instruction from the comment storage unit 414. In addition, the clerk identifiers "B" and "D" that are paired with the product identifier "322" are also acquired from the correspondence information management table. Then, the comment acquisition unit 436 acquires the clerk image of the clerk identifiers “B” and “D” from the clerk information management table. Next, the comment output unit 442 associates the comment with the clerk image and transmits the product change instruction to the user terminal 3.

Next, the user receiving unit 35 of the user terminal 3 receives two sets of the comment and the clerk image from the screen generator 1. Then, the user output unit 36 outputs the information received by the user reception unit 35. An example of such output is shown in FIG. In FIG. 23, the comment of 2301 is replaced, and the image of the clerk of 2302 and the comment are newly displayed. Further, in FIG. 23, the clerk image and the comment of the clerk “Ota Cko” of 2201 in FIG. 22 are deleted.

As described above, in this specific example, a web page in which the information of the product recommended by the clerk is associated with the information of the clerk and the comment input by the clerk is included is automatically generated.

Needless to say, in this specific example, the layout of the screen information does not matter. That is, the layouts of FIGS. 22 and 23 are examples of screens.
(Specific example 3)

In the specific example 3, the storage unit 41 stores the layout information shown in FIG. 24. Although the layout information in FIG. 24 is shown graphically, the layout information may be HTML, XML, an image and a program, or the like. The broken line rectangle in FIG. 24 indicates an area in which the product attribute information in FIG. 5 or the clerk attribute information in FIG. 6 is arranged.

Further, in the specific example 3, it is assumed that each clerk selects a product recommended by himself / herself and transmits the corresponding information to the screen generator 1 every day by 9:00 in the morning.

Now, it is assumed that the clerk "Ao Tanaka" outputs the product selection screen to his clerk terminal 2. It is assumed that the product selection screen here is a screen for selecting the original product. Next, it is assumed that the clerk "Ao Tanaka" inputs the selection of the product identified by the product identifier "3311" to the clerk terminal 2 to the clerk terminal 2. The selection of the product here is the selection of the original product. Next, the clerk reception unit 22 of the clerk terminal 2 of Mr. Tanaka A accepts the selection of the product identified by the product identifier "3311". Next, the clerk processing unit 23 reads the clerk identifier "A" of the clerk storage unit 21, adds the clerk identifier to the accepted product identifier, and constitutes the correspondence information "A; 3311" to be transmitted. Next, the clerk transmission unit 24 transmits the correspondence information “A; 3311” to the screen generation device 1. The product identifier "3311" is the original product identifier.

Next, the product selection reception unit 422 of the screen generator 1 receives the selection of the product from the store terminal 3.

Next, the processing unit 12 acquires the product identifier “3311” and the clerk identifier “A” from the received product selection.

Next, the corresponding product selection unit 433 is identified by, for example, the product identifier "3311" from the product information management table of FIG. 5 using the product identifier or the product identifier "3311" and the clerk identifier "A". Select one or more products that are likely to match the product and are likely to be selected by the clerk with the clerk identifier "A". As described above, the corresponding product selection unit 433 includes, for example, one or more product attribute information of the product identified by the product identifier "3311", one or more clerk attribute information of the clerk identifier "A", and a clerk. The sales history information of the clerk with the identifier "A" is applied to the recommendation technology, and one or more products are selected. It should be noted that, in the process of selecting another product by the corresponding product selection unit 433 using one product identifier, various recommendation algorithms such as collaborative filtering can be used, and the prior art is sufficient. Is omitted.

Next, the product attribute information acquisition unit 432 obtains one or more product attribute information corresponding to the product identifier "3311" and one or more product attribute information of one or more products selected by the corresponding product selection unit 433. Obtained from the product information management table (Fig. 5).

Then, the screen configuration unit 437 is a screen in which one or more product attribute information of the product selected by the clerk and one or more product attribute information of the product selected by the corresponding product selection unit 433 are associated with each other. Configure screen information for.

Next, the screen output unit 441 transmits the screen information configured by the screen configuration unit 437 to the clerk terminal 2 of Mr. Tanaka A.

Next, the clerk terminal 2 of Husband Tanaka receives the screen information and outputs the product selection screen using the screen information. The product selection screen is a screen in which Ao Tanaka selects a product that matches the product identified by the product identifier "3311".

Next, Ao Tanaka inputs the product selection identified by the product identifiers "321", "1064", and "3211" to the clerk terminal 2 on the product selection screen output to the clerk terminal 2. Suppose you went. Then, the clerk reception unit 22 of the clerk terminal 2 of Mr. Tanaka A accepts the selection of the product identified by the product identifiers "321", "1064", and "3211". Next, the clerk processing unit 23 reads out the clerk identifier "A" of the clerk storage unit 21, reads the clerk identifier, the product identifier "3311" of the original product, and the three product identifiers received by the clerk reception unit 22. It constitutes the corresponding information "A; 3311; 321, 1064, 3211". Next, the clerk transmission unit 24 transmits the corresponding information “A; 3311; 321, 1064, 3211” to the screen generation device 1.

Further, it is assumed that the clerk "Ao Tanaka" inputs a comment to the clerk terminal 2 for each selected product. Then, the clerk reception unit 22 of the clerk terminal 2 of Mr. Tanaka A accepts comments. Then, the clerk processing unit 23 constitutes a clerk identifier "A", a product identifier to be commented (for example, "321"), and comment information having a comment. Then, the clerk transmission unit 24 transmits the comment information acquired by the clerk processing unit 23 to the screen generation device 1. It is assumed that the clerk transmission unit 24 has transmitted the comment information corresponding to each of the three selected products to the screen generation device 1.

Next, the correspondence information reception unit 421 of the screen generator 1 receives the correspondence information "A; 3311; 321, 1064, 3211" from the clerk terminal 2 of Mr. Tanaka A. Then, the processing unit 43 stores the correspondence information in the correspondence information management table. The correspondence information accumulated here is, for example, the record of "ID = 231" in FIG. The processing unit 43 acquires today's date "2016/9/10" from a clock (not shown), and stores records having today's date in the corresponding information management table of FIG.

In addition, the comment reception unit 423 receives the three comment information from the clerk terminal 2 of Mr. Tanaka A. Then, the comment storage unit 435 stores the three comment information in the comment management table (FIG. 19).

In addition, the clerk "Yamada B child", "Ota C child", "Aoki D child", and "Kato E child" also select the product they recommend for the original product identifier "3311" and each clerk. It is assumed that the clerk terminal 2 of the above has transmitted the correspondence information to the screen generator 1.

Then, it is assumed that the screen generator 1 receives and stores the correspondence information and the like from the clerk terminals 2 of the clerk "Yamada B child", "Ota C child", "Aoki D child", and "Kato E child". Such correspondence information is a record of "ID = 232, 233, 234, 235" in FIG.

Next, it is assumed that the consumer (user) inputs an output instruction of screen information for purchasing on the net to his user terminal 3 in order to purchase shoes on the net. Then, the user reception unit 32 of the user terminal 3 receives the screen transmission instruction. Next, the user processing unit 33 converts the screen transmission instruction received by the user reception unit 32 into a data structure for transmitting the screen transmission instruction. Then, the user transmission unit 34 transmits the screen transmission instruction to the screen generation device 1.

Next, the reception unit 42 of the screen generation device 1 receives the screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires the screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

Next, the user receiving unit 35 of the user terminal 3 receives and outputs the screen information. Then, it is assumed that the user selects the product identified by the product identifier "3311" from the output screen. Then, the user terminal 3 receives the product change instruction having the product identifier "3311". Then, the user terminal 3 transmits the product change instruction to the screen generation device 1.

Next, the product change instruction receiving unit 424 receives the product change instruction having the product identifier "3311" from the user terminal 3.

Next, the screen configuration unit 437 and the like perform a process of configuring screen information to be transmitted. That is, first, the product attribute information acquisition unit 432 acquires the product identifier "3311" possessed by the received product change instruction. The product identifier "3311" is the original product identifier.

Next, the product attribute information acquisition unit 432 acquires one or more product attribute information paired with the original product identifier "3311" from the product information storage unit 111.
The clerk attribute information acquisition unit 431 acquires one or more clerk identifiers (“A”, “B”, “C”, “D”, “E”) paired with the original product identifier from the corresponding information management table (FIG. 18).

Next, the clerk attribute information acquisition unit 431 acquires one or more clerk attribute information pairs with each clerk identifier from the clerk information management table (FIG. 6).

Next, the product attribute information acquisition unit 432 acquires the original product identifier "3311" and one or more product identifiers paired with each clerk identifier from the correspondence information management table for each clerk identifier.

Next, the product attribute information acquisition unit 432 acquires one or more product attribute information pairs with each acquired product identifier from the product information management table.

Further, the comment acquisition unit 436 acquires a comment paired with a set of the product identifier and the clerk identifier from the comment management table (FIG. 19) for each clerk identifier.

Next, the screen configuration unit 437 arranges the acquired information according to the layout information of FIG. 24 and configures the screen information.

Next, the screen output unit 441 transmits the configured screen information to the user terminal 3 that has transmitted the product change instruction.

Next, the user terminal 3 receives the screen information and outputs it. An example of such an output is shown in FIG.

In FIG. 9, if the user presses the purchase button 901 on the screen, the process for purchasing proceeds. Further, in FIG. 9, when the user presses the area 902 of the polo shirt on the screen, the screen shifts to, for example, the detailed screen of the polo shirt. Further, in FIG. 9, when the user presses the pants area 903 on the screen, the screen shifts to, for example, the detailed screen of the pants. Furthermore, if you press the tab 904 of Mr. Bko Yamada, for example, three products (ID "2" "3212" "322") recommended by Mr. Bko Yamada as products that match the shoes at the top of the screen. Information is displayed. An example of such information is shown in FIG. Since this process is a known technique, detailed description thereof will be omitted.

As described above, according to the present embodiment, it is possible to easily create a screen on which product information corresponding to each clerk is posted.

Further, according to the present embodiment, when each clerk selects a product, screen information constituting a screen on which information of the product recommended by each clerk is posted can be easily created.

Further, according to the present embodiment, it is possible to easily create screen information constituting a screen on which information on products corresponding to each clerk is posted, without each clerk performing product selection work.

Further, according to the present embodiment, it is possible to configure screen information that constitutes an easy-to-see screen in which each clerk and the product correspond to each other.

Further, according to the present embodiment, it is possible to configure screen information that constitutes a screen that can output a comment of a clerk for each product.

The processing in this embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated. It should be noted that this also applies to other embodiments herein. The software that realizes the screen generator 1 in the present embodiment is the following program. That is, the recording medium accessible to the computer includes a product information storage unit that stores two or more product information having one or more product attribute information that is the product identifier that identifies the product and the attribute information of the product, and a clerk. The clerk information storage unit that stores two or more clerk information having one or more clerk attribute information which is the clerk identifier to be identified and the attribute information of the clerk, and the information that associates the clerk with the product. It is provided with a correspondence information storage unit for storing two or more correspondence information having the product identifier of the above, and a computer is provided with one or more clerk attribute information paired with the clerk identifier included in each of the two or more correspondence information. The product includes the clerk attribute information acquisition unit acquired from the clerk information storage unit and one or more product attribute information paired with one or more product identifiers paired with the clerk identifier included in each of the two or more corresponding instructions. For each of the product attribute information acquisition unit acquired from the information storage unit and the clerk identifier included in each of the two or more corresponding instructions, one or more clerk attribute information acquired by the clerk attribute information acquisition unit and the product attribute information acquisition. It is a screen configuration unit that configures screen information that associates one or more product attribute information acquired by the unit, and a program that functions as a screen output unit that outputs screen information configured by the screen configuration unit.

In the above program, the computer is further functioned as a correspondence information reception unit that receives two or more correspondence information having a clerk identifier and one or more product identifiers, which is information for associating a clerk with a product, and causes the correspondence information storage unit to function. It is preferable that the two or more stored correspondence information is a program that causes the computer to function, assuming that the correspondence information is received by the correspondence information receiving unit.

In the above program, the corresponding information has a clerk identifier, an original product identifier that identifies the original product that is one product, and one or more product identifiers of the products recommended by the clerk for the original product. The clerk attribute information acquisition unit acquires one or more clerk identifiers paired with the received original product identifier from the two or more corresponding information, and one or more paired with each of the acquired one or more clerk identifiers. The clerk attribute information is acquired from the clerk information storage unit, and the product attribute information acquisition unit acquires one or more product identifiers paired with the received original product identifier from the two or more corresponding information, and obtains the acquisition. One or more product attribute information paired with each of the one or more product identifiers is acquired from the product information storage unit, and the screen configuration unit obtains one or more clerk attribute information acquired by the clerk attribute information acquisition unit, and It is preferable that the program functions the computer as constituting the screen information of the screen having one or more product attribute information acquired by the product attribute information acquisition unit.

In the above program, the product attribute information acquisition unit also acquires one or more product attribute information paired with the received original product identifier from the product information storage unit, and the screen configuration unit obtains the product attribute information. It is preferable that the program functions the computer as constituting the screen information of the screen having one or more product attribute information paired with the original product identifier acquired by the acquisition unit.

In the above program, the computer is provided with one or more product attribute information contained in each of the two or more product information stored in the product information storage unit, and two or more clerk information stored in the clerk information storage unit. Using one or more clerk attribute information possessed, the correspondence unit further functions as a corresponding unit for associating two or more clerk identifiers with one or more product identifiers, and the correspondence instruction receiving unit is associated with the clerk identifier associated with the corresponding unit. It is preferable that the program operates a computer so as to receive two or more corresponding instructions having one or more product identifiers.

In the above program, the product is associated with a clerk and further functions as a corresponding product selection unit for selecting a product corresponding to one or more product attribute information satisfying a predetermined condition, and the corresponding unit is the corresponding product selection unit. Using one or more product attribute information possessed by the product information of each product selected by, and one or more clerk attribute information possessed by each of the two or more clerk information stored in the clerk information storage unit, each of the two or more It is preferable that the program operates a computer so that the clerk identifier and one or more product identifiers are associated with each other.

In the above program, the computer is subjected to a process for advancing the purchase of a product corresponding to the selection of the product received by the product selection reception unit and the product selection reception unit that accepts the selection of the product on the screen output by the screen output unit. It is preferable that the program further functions as a purchase promotion processing unit that performs a certain purchase promotion processing.

In the above program, the product attribute information of one of the one or more product attribute information is an image of the product, and the clerk attribute information of one of the one or more clerk attribute information is an image of the clerk. The screen configuration unit is a screen having a clerk area including two or more selection areas of the clerk including an image of the clerk corresponding to the clerk identifier, and corresponds to the clerk identifier corresponding to the selected selection area. It is preferable that the program constitutes a screen including one or more product areas including images of one or more products, and is a program for operating a computer.

In the above program, the recording medium further includes a comment storage unit for storing one or more comments associated with the clerk identifier and the product identifier, and the computer is used as the clerk identifier and the product identifier included in the corresponding instruction. A comment receiving unit that accepts comments associated with, a comment accumulating unit that stores comments received by the comment receiving unit in the comment storage unit in association with the clerk identifier and the product identifier, and a product to be selected. Corresponds to the product change instruction receiving unit that receives the product change instruction having the product identifier, and the product identifier of the product change instruction and the clerk identifier of the selected clerk in response to the product change instruction. It is preferable that the program further functions as a comment acquisition unit that acquires a comment from the comment storage unit and a comment output unit that outputs the comment acquired by the comment acquisition unit.

In addition, FIG. 26 shows the appearance of a computer that executes the program described in the present specification to realize the screen generator 1 and the like of the various embodiments described above. The above embodiments can be realized in computer hardware and computer programs running on it. FIG. 26 is an overview view of the computer system 300, and FIG. 27 is a block diagram of the system 300.

In FIG. 26, the computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303, and a monitor 304.

In FIG. 27, in addition to the CD-ROM drive 3012, the computer 301 is connected to the MPU 3013, the bus 3014 connected to the CD-ROM drive 3012, the ROM 3015 for storing a program such as a bootup program, and the MPU 3013. It includes a RAM 3016 that is connected and for temporarily storing instructions of an application program and providing a temporary storage space, and a hard disk 3017 for storing an application program, a system program, and data. Although not shown here, the computer 301 may further include a network card that provides a connection to the LAN.

The program for causing the computer system 300 to execute the functions of the screen generator 1 and the like according to the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. .. Alternatively, the program may be transmitted to the computer 301 via a network (not shown) and stored on the hard disk 3017. The program is loaded into RAM 3016 at run time. The program may be loaded directly from the CD-ROM3101 or network.

The program does not necessarily include an operating system (OS) that causes the computer 301 to execute functions such as the screen generator 1 of the above-described embodiment, or a third-party program or the like. The program need only include a portion of the instruction that calls the appropriate function (module) in a controlled manner to obtain the desired result. It is well known how the computer system 300 works, and detailed description thereof will be omitted.

In the above program, in the step of transmitting information and the step of receiving information, processing performed by hardware, for example, processing performed by a modem or interface card in the transmission step (performed only by hardware). Processing) is not included.

Further, the number of computers that execute the above program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

Further, in each of the above embodiments, it goes without saying that the two or more communication means existing in one device may be physically realized by one medium.

Further, in each of the above-described embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the clerk evaluation device according to the present invention has an effect that the clerk can be evaluated by using the operation information for the product information of the product recommended by the clerk, and is useful as the clerk evaluation device or the like.

1 Clerk evaluation device 2 Clerk terminal 3 User terminal 4 Screen generator 11, 41 Storage unit 12 Reception unit 13, 43 Processing unit 14, 44 Output unit 15 Transmission unit 21 Clerk storage unit 22 Clerk reception unit 23 Clerk processing unit 24 Clerk transmission Department 25 Clerk reception unit 26 Clerk output unit 31 User storage unit 32 User reception unit 33 User processing unit 34 User transmission unit 35 User reception unit 36 User output unit 42 Reception unit 111 Screen information storage unit 112, 413 Corresponding information storage unit 113 Evaluation Information storage unit 121 Operation information reception unit 131 Evaluation information generation unit 141 Evaluation information output unit 151 Screen information transmission unit 411 Product information storage unit 412 Clerk information storage unit 414 Comment storage unit 421 Corresponding information reception unit 422 Product selection reception unit 423 Comment reception Department 424 Product change instruction reception department 431 Clerk attribute information acquisition department 432 Product attribute information acquisition department 433 Corresponding product selection department 434 Correspondence department 435 Comment storage unit 436 Comment acquisition unit 437 Screen configuration unit 438 Purchase promotion processing unit 441 Screen output unit 442 Comments Output section

Claims (11)

For each of the two or more clerk identifiers, screen information constituting a screen for associating the product attribute information of one or more products recommended by the clerk identified by each clerk identifier with the clerk attribute information of the clerk is stored. Screen information storage unit and
A screen information transmission unit that transmits the screen information to the user terminal,
Wherein a screen for screen information screen information transmitting unit transmits, said is information relating to pair on the output screen to the user terminal operation performed by the user, the operation information having a product identifier, received from the user terminal Operation information receiver and
Evaluation information that the clerk's evaluation is higher as the number of operation information received by the operation information receiving unit is larger in association with the clerk's identifier paired with the product identifier of the operation information received by the operation information receiving unit. Evaluation information generation unit that generates
A clerk evaluation device including an evaluation information output unit that outputs evaluation information generated by the evaluation information generation unit in association with a clerk identifier. The operation information has a clerk identifier and
The evaluation information generation unit
Claim 1 to generate evaluation information in which the clerk's evaluation is higher as the number of operation information received by the operation information receiving unit increases in association with the clerk identifier of the operation information received by the operation information receiving unit. The described clerk evaluation device. It is information for associating a clerk with a product, and further includes a correspondence information storage unit for storing two or more correspondence information having a clerk identifier and one or more product identifiers.
The evaluation information generation unit
The number of operation information received by the operation information receiving unit by acquiring a clerk identifier paired with the product identifier of the operation information received by the operation information receiving unit from the corresponding information storage unit and associating it with the clerk identifier. The clerk evaluation device according to claim 1, wherein the more the number is, the higher the evaluation of the clerk is. The operation information is
The clerk evaluation device according to claim 1 or 2, which is information on an operation for purchasing a product or information on an operation for browsing a product. The operation information has an operation identifier that identifies the type of operation.
The operation information receiving unit
It is possible to receive operation information having two or more different operation identifiers,
The evaluation information generation unit
The clerk evaluation device according to any one of claims 1 to 4, which generates evaluation information with different weights depending on the operation identifier. The screen information of the screen information storage unit is screen information generated by the screen generator.
The screen generator is
A product information storage unit that stores a product identifier that identifies a product and two or more product information having one or more product attribute information that is the attribute information of the product.
A clerk information storage unit that stores a clerk identifier that identifies a clerk and two or more clerk information having one or more clerk attribute information that is the attribute information of the clerk.
Information that associates a clerk with a product recommended by the clerk, and a correspondence information storage unit that stores two or more correspondence information having a clerk identifier and one or more product identifiers.
A clerk attribute information acquisition unit that acquires one or more clerk attribute information paired with a clerk identifier included in each of the two or more correspondence information from the clerk information storage unit, and a clerk attribute information acquisition unit.
A product attribute information acquisition unit that acquires one or more product attribute information that is paired with one or more product identifiers that are paired with a clerk identifier included in each of the two or more corresponding instructions from the product information storage unit.
For each clerk identifier included in each of the two or more correspondence instructions, one or more clerk attribute information acquired by the clerk attribute information acquisition unit is associated with one or more product attribute information acquired by the product attribute information acquisition unit. Screen components that make up screen information and
The store clerk evaluation device according to any one of claims 1 to 5 , further comprising a screen output unit that outputs screen information configured by the screen configuration unit. It is information that associates a clerk with a product, and includes a correspondence information storage unit that stores two or more correspondence information having a clerk identifier and one or more product identifiers.
The screen generator is
It is information that associates a clerk with a product, and further includes a correspondence information reception unit that receives two or more correspondence information having a clerk identifier and one or more product identifiers.
The clerk evaluation device according to claim 6 , wherein the two or more correspondence information stored in the correspondence information storage unit is the correspondence information received by the correspondence information reception unit. The screen generator is
One or more product attribute information possessed by each of the two or more product information stored in the product information storage unit, and one or more clerk attribute information possessed by each of the two or more clerk information stored in the clerk information storage unit. A corresponding unit that associates two or more clerk identifiers with one or more product identifiers using
Further, a response instruction receiving unit that receives two or more response instructions having a clerk identifier associated with the corresponding unit and one or more product identifiers is provided.
The product attribute information acquisition unit
A claim for acquiring one or more product attribute information paired with one or more product identifiers paired with a clerk identifier included in each of the two or more response instructions received by the response instruction reception unit from the product information storage unit. The clerk evaluation device according to 6. An information system including a screen generator and a clerk evaluation device according to claim 1.
The screen generator is
A product information storage unit that stores a product identifier that identifies a product and two or more product information having one or more product attribute information that is the attribute information of the product.
A clerk information storage unit that stores a clerk identifier that identifies a clerk and two or more clerk information having one or more clerk attribute information that is the attribute information of the clerk.
Information that associates a clerk with a product recommended by the clerk, and a correspondence information storage unit that stores two or more correspondence information having a clerk identifier and one or more product identifiers.
A clerk attribute information acquisition unit that acquires one or more clerk attribute information paired with a clerk identifier included in each of the two or more correspondence information from the clerk information storage unit, and a clerk attribute information acquisition unit.
A product attribute information acquisition unit that acquires one or more product attribute information that is paired with one or more product identifiers that are paired with a clerk identifier included in each of the two or more corresponding instructions from the product information storage unit.
For each clerk identifier included in each of the two or more correspondence instructions, one or more clerk attribute information acquired by the clerk attribute information acquisition unit is associated with one or more product attribute information acquired by the product attribute information acquisition unit. Screen components that make up screen information and
It includes a screen output unit that outputs screen information configured by the screen configuration unit.
The information system in which the screen information of the screen information storage unit of the clerk evaluation device is the screen information generated by the screen generator. For each of the two or more clerk identifiers, screen information constituting a screen for associating the product attribute information of one or more products recommended by the clerk identified by each clerk identifier with the clerk attribute information of the clerk is stored. It is a clerk evaluation method realized by a screen information storage unit, a screen information transmission unit, an operation information reception unit, an evaluation information generation unit, and an evaluation information output unit.
A screen information transmission step in which the screen information transmission unit transmits the screen information to the user terminal, and
The operation information receiving unit, wherein a screen for screen information screen information transmitting unit transmits, said is information relating to pair on the output screen to the user terminal operation performed by the user, the operation information having the clerk identifier With the operation information receiving step of receiving from the user terminal ,
The larger the number of operation information received in the operation information receiving step in association with the clerk identifier possessed by the operation information received in the operation information receiving step, the higher the evaluation of the clerk is. Evaluation information generation step to generate evaluation information
A clerk evaluation method including an evaluation information output step in which the pre-evaluation information output unit outputs the evaluation information generated in the evaluation information generation step in association with the clerk identifier. For each of the two or more clerk identifiers, screen information constituting a screen for associating the product attribute information of one or more products recommended by the clerk identified by each clerk identifier with the clerk attribute information of the clerk is stored. A computer that can access the screen information storage
A screen information transmission unit that transmits the screen information to the user terminal ,
Wherein a screen for screen information screen information transmitting unit transmits, said is information relating to pair on the output screen to the user terminal operation performed by the user, the operation information having the clerk identifier, received from the user terminal Operation information receiver and
Evaluation information generation that generates evaluation information in which the larger the number of operation information received by the operation information receiving unit, the higher the evaluation of the clerk in association with the clerk identifier of the operation information received by the operation information receiving unit. Department and
This is a program for functioning as an evaluation information output unit that outputs the evaluation information generated by the evaluation information generation unit in association with the clerk identifier.