JP2018092534A - Clerk evaluation device, clerk evaluation method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that it is not possible to evaluate a clerk by using operation information for merchandise information of merchandise recommended by the clerk in a conventional manner.SOLUTION: The clerk evaluation device comprises: an operation information reception part for receiving information on an operation to a screen on which clerk attribute information and one or more merchandise attribute information are associated with each other for each of two or more clerk identifiers, that is, operation information having a merchandise identifier; an evaluation information generation part for generating evaluation information in which the evaluation of a clerk becomes higher as the number of operation information received by the operation information reception part is larger in association with the clerk identifier making a pair with the merchandise identifier owned by the operation information; and an evaluation information output part for outputting the generated evaluation information in association with the clerk identifier. Thus, it is possible to evaluate the clerk by using the operation information for the merchandise information of merchandise recommended by each clerk.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a clerk evaluation device that generates clerk evaluation information.

  Conventionally, there has been a system for objectively quantifying a store clerk's customer service attitude and customer satisfaction, and directly reflecting this in the salary of the store clerk to improve the quality of the store clerk (see Patent Document 1).

Japanese Patent Laid-Open No. 2005-301718

  However, in the prior art, the clerk cannot be evaluated using the operation information for the product information of the product recommended by the clerk.

  The clerk evaluation device according to the first aspect of the present invention is information related to an operation on a screen that associates clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers, and receives operation information having a product identifier. The more the number of pieces of operation information received by the operation information receiving unit in association with the operation information receiving unit and the product identifier included in the operation information received by the operation information receiving unit, the higher the evaluation of the store clerk. The evaluation information generation unit that generates the evaluation information, and the evaluation information output unit that outputs the evaluation information generated by the evaluation information generation unit in association with the salesclerk identifier.

  With this configuration, the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk.

  Further, in the clerk evaluation device of the second invention, in contrast to the first invention, the operation information includes a clerk identifier, and the evaluation information generation unit includes the clerk identifier included in the operation information received by the operation information receiver. The clerk evaluation device generates evaluation information that increases the clerk's evaluation as the number of pieces of operation information received by the operation information receiving unit increases.

  With this configuration, the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk.

  The clerk evaluation device of the third invention is information for associating a clerk and a product with the first invention, and stores two or more correspondence information having a clerk identifier and one or more product identifiers. The evaluation information generation unit acquires from the correspondence information storage unit a clerk identifier that is paired with the product identifier included in the operation information received by the operation information reception unit, and associates the clerk identifier with the clerk identifier. The clerk evaluation device generates evaluation information that increases the clerk's evaluation as the number of pieces of operation information received by the operation information receiving unit increases.

  With this configuration, the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk.

  Moreover, the salesclerk evaluation apparatus according to the fourth aspect of the present invention is a screen for associating salesclerk attribute information with one or more product attribute information for each of two or more salesclerk identifiers with respect to any one of the first to third inventions. The screen information storage unit that stores the screen information that constitutes the screen information and the screen information transmission unit that transmits the screen information are further provided, and the operation information reception unit relates to the operation on the screen for the screen information transmitted by the screen information transmission unit. It is a clerk evaluation device that receives operation information.

  With this configuration, the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk.

  In the clerk evaluation device according to the fifth aspect of the present invention, in contrast to the first or second aspect, the operation information is information related to an operation for purchasing a product or information related to an operation for viewing the product. It is a clerk evaluation device.

  With this configuration, the clerk can be evaluated by the user's purchase operation or browsing operation for the product recommended by the clerk.

  In the clerk evaluation device according to the sixth aspect of the present invention, the operation information has an operation identifier for identifying the type of operation, and the operation information receiving unit is 2 for the first to fifth aspects of the invention. Operation information having different types of operation identifiers can be received, and the evaluation information generation unit is a clerk evaluation device that generates evaluation information with different weights according to operation identifiers.

  With this configuration, the clerk can be evaluated according to the type of user operation on the product recommended by the clerk.

  Further, in the clerk evaluation device according to the seventh aspect of the invention, in contrast to the fourth aspect, the screen information in the screen information storage unit is screen information generated by the screen generation device, and the screen generation device identifies the product. A merchandise information storage unit storing two or more merchandise information having one or more merchandise attribute information which is merchandise identifier and merchandise attribute information, a clerk identifier for identifying a clerk, and one or more clerk attributes being clerk attribute information Information for associating a store clerk and a product with a store clerk information storage unit storing two or more store clerk information having information, and correspondence information storing two or more correspondence information having a store clerk identifier and one or more product identifiers A store, a store clerk attribute information acquisition unit that acquires from the store clerk information storage unit one or more store clerk attribute information paired with a store clerk identifier included in each of the two or more correspondence information, and a store clerk included in each of the two or more correspondence instructions Pair with identifier Product attribute information acquisition unit for acquiring one or more product attribute information paired with one or more product identifiers from the product information storage unit, and salesclerk attribute information acquisition for each salesclerk identifier included in each of the two or more correspondence instructions The screen composition part which comprises the screen information which matches the 1 or more salesclerk attribute information which the department acquired with the one or more product attribute information which the product attribute information acquisition part acquired, and the screen information which the screen composition part comprised are output. A salesclerk evaluation device including a screen output unit.

  With this configuration, it is possible to easily create a screen on which product information recommended by a store clerk is posted.

  The clerk evaluation device of the eighth invention is information for associating a clerk and a product with the seventh invention, and stores two or more correspondence information having a clerk identifier and one or more product identifiers. The screen generation device further includes a correspondence information receiving unit that accepts two or more correspondence information having a clerk identifier and one or more product identifiers. The two or more pieces of correspondence information stored in the correspondence information storage unit are clerk evaluation devices that are correspondence information received by the correspondence information reception unit.

  With this configuration, it is possible to easily create a screen on which product information recommended by a store clerk is posted.

  The salesclerk evaluation device according to the ninth aspect of the present invention is the seventh aspect of the invention, wherein the screen generation device includes one or more pieces of product attribute information included in each of the two or more pieces of product information stored in the product information storage unit, And a corresponding unit that associates each of the two or more store clerk identifiers with one or more product identifiers using one or more store clerk attribute information included in each of the two or more store clerk information stored in the store clerk information storage unit, The correspondence instruction receiving unit is a clerk evaluation device that accepts two or more correspondence instructions having a clerk identifier associated with the correspondence unit and one or more product identifiers.

  With this configuration, it is possible to easily create a screen on which information on products recommended by each store clerk is posted without the store clerk performing product selection.

  According to the clerk evaluation device according to the present invention, the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk.

Conceptual diagram of salesclerk evaluation system A in the first embodiment Block diagram of the clerk evaluation system A Block diagram of the clerk evaluation device 1 The flowchart explaining operation | movement of the salesclerk evaluation apparatus 1 Figure showing the product information management table Figure showing the clerk information management table Figure showing the same output example Figure showing the same output example Figure showing the same output example Figure showing the correspondence information management table Figure showing the same evaluation information management table Conceptual diagram of information system A in the second embodiment Block diagram of the information system A A flowchart for explaining the operation of the screen generation device 4 Flowchart explaining the association process Flowchart explaining the screen configuration process Flowchart explaining the second screen configuration process Figure showing the correspondence information management table Figure showing the comment management table Diagram showing the layout information Diagram showing the layout information Figure showing the same output example Figure showing the same output example Diagram showing the layout information Figure showing the same output example Overview of the computer system in the above embodiment Block diagram of the computer system

  Hereinafter, embodiments of a clerk evaluation device and the like will be described with reference to the drawings. In addition, since the component which attached | subjected the same code | symbol in embodiment performs the same operation | movement, description may be abbreviate | omitted again.

  (Embodiment 1)

  In this embodiment, a clerk evaluation system having a clerk evaluation device that generates clerk evaluation information using operation information related to a user's operation on a product on a web page on which a product recommended by the clerk is posted To do. The operation information is, for example, a product purchase operation or a product browsing operation. The clerk may be considered to include not only those who sell products but also those who recommend products, those who select products, and the like. The clerk understands widely. Further, it may be considered that the product includes not only goods but also services. The product may be considered as a sale target.

  Further, in the present embodiment, a clerk evaluation system having a clerk evaluation device that accepts a plurality of different operation information and has different weights for forming evaluation information according to the type of operation information will be described.

  FIG. 1 is a conceptual diagram of a clerk evaluation system A in the present embodiment. The clerk evaluation system A includes a clerk evaluation device 1, one or two or more clerk terminals 2, and one or two or more user terminals 3.

  The salesclerk evaluation device 1 is, for example, a so-called server device, personal computer, etc., and the type thereof is not limited. The server device may be of any type, such as a so-called cloud server or ASP server.

  The clerk terminal 2 is a terminal used by the clerk. The salesclerk terminal 2 is a so-called personal computer, tablet terminal, smartphone, mobile terminal, or the like, and the type thereof is not limited.

  The user terminal 3 is a terminal used by the user. The user terminal 3 is what is called a personal computer, a tablet terminal, a smart phone, a portable terminal, etc., and the kind is not ask | required. A user is a person who views a screen or purchases a product from the screen.

  FIG. 2 is a block diagram of the clerk evaluation system A in the present embodiment. FIG. 3 is a block diagram of the clerk evaluation device 1.

  The clerk evaluation device 1 includes a storage unit 11, a reception unit 12, a processing unit 13, an output unit 14, and a transmission unit 15.

  The storage unit 11 includes a screen information storage unit 111, a correspondence information storage unit 112, and an evaluation information storage unit 113. The receiving unit 12 includes an operation information receiving unit 121. The processing unit 13 includes an evaluation information generation unit 131. The output unit 14 includes an evaluation information output unit 141. The transmission unit 15 includes a screen information transmission unit 151.

  The store clerk terminal 2 includes a store clerk storage unit 21, a store clerk receiving unit 22, a store clerk processing unit 23, a store clerk transmitting unit 24, a store clerk receiving unit 25, and a store clerk output unit 26.

  The user terminal 3 includes a user storage unit 31, a user reception unit 32, a user processing unit 33, a user transmission unit 34, a user reception unit 35, and a user output unit 36.

  The storage part 11 which comprises the salesclerk evaluation apparatus 1 can store various information. The various types of information are, for example, screen information described later, correspondence information described later, evaluation information described later, and the like.

  The screen information storage unit 111 stores screen information. The screen information is information constituting the screen. The screen information is information constituting a screen for associating clerk attribute information with one or more product attribute information for each of two or more clerk identifiers. The screen information is realized by, for example, HTML or XML. The screen information is realized by image data and a program, for example. The screen information is, for example, a web page. However, the screen information may be, for example, information on screens that constitute an application. That is, the screen information may be any information that realizes a screen, and the data structure, realization means, and the like are not limited. However, it is preferable that the screen information in the screen information storage unit 111 is screen information acquired by the screen generation device 4 described later.

  The correspondence information storage unit 112 stores one or more correspondence information. The correspondence information is information indicating the correspondence between the store clerk and one or more products. The correspondence information is, for example, information indicating the correspondence between the clerk and the product selected by the clerk. The product selected by the store clerk is, for example, a product recommended by the store clerk. The correspondence information is, for example, information indicating correspondence between a clerk and a product assigned to the clerk. You may think that the goods allocated with respect to the salesclerk are goods which a salesclerk takes charge of, for example. The correspondence information includes a store clerk identifier and one or more product identifiers. The correspondence information may include an original product identifier, a store clerk identifier, and one or more product identifiers. The original product identifier is information for identifying a product corresponding to the product recommended by the store clerk (this product is referred to as “original product” as appropriate). For example, a coordinated product that is considered to be used together with the original product is a product recommended by the store clerk. The original product is, for example, a product from which a store clerk recommends a product. The original product may be, for example, a product serving as a base when the store clerk coordinates. The clerk identifier is, for example, a clerk ID, a clerk name, or the like. However, the store clerk identifier only needs to be able to identify the store clerk, and its contents, data structure, etc. are not limited. The product identifier is, for example, a product ID, a product number, a product name, or the like. As long as the product identifier can identify the product, the content or structure of the information is not limited.

  The evaluation information storage unit 113 stores evaluation information. The evaluation information is information indicating the evaluation of the store clerk. The information indicating the evaluation of the clerk may be considered as information related to the evaluation of the clerk. The evaluation information may be information relating to a reward given to the store clerk. The evaluation information is usually associated with a store clerk identifier. The evaluation information is, for example, information indicating the amount or points given to the store clerk, information indicating the level of the store clerk, information indicating the position of the store clerk, and the like.

  The receiving unit 12 receives various types of information. The receiving unit 12 receives various types of information from, for example, the user terminal 3. The various types of information are, for example, information on a pair of operation information, a store clerk identifier, and a user identifier or terminal identifier. The clerk identifier in the pair of information is a clerk identifier of the clerk selected by the user identified by the user identifier or a clerk identifier of the clerk selected by the user terminal 3 identified by the terminal identifier.

  The operation information receiving unit 121 receives operation information. The operation information is information related to operations on the screen. The operation information may have a store clerk identifier. The operation information may have a product identifier. The operation information is, for example, information related to an operation for purchasing a product or information related to an operation for browsing the product. The operation information may include an operation identifier that identifies the type of operation.

  The screen here is usually a screen for associating store clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers. The screen here is, for example, a screen on which information on a product recommended by a store clerk is posted. The screen here is, for example, a screen on which information on a product recommended by a store clerk is associated with information on the store clerk. The product recommended by the store clerk may have the same meaning as the product handled by the store clerk.

  The operation information receiving unit 121 receives operation information related to an operation on the screen for the screen information transmitted by the screen information transmitting unit 151.

  The operation information receiving unit 121 preferably receives operation information having two or more different operation identifiers.

  The processing unit 13 performs various processes. The various processes are processes performed by the evaluation information generation unit 131, for example. The various types of processing are processing for storing, for example, received pair information (store clerk identifier and user identifier or terminal identifier pair information) in the storage unit 11.

  The evaluation information generation unit 131 correlates with the clerk identifier paired with the product identifier included in the operation information received by the operation information reception unit 121, and the more operation information received by the operation information reception unit 121, the more the clerk's It is preferable to generate evaluation information that increases the evaluation.

  It is preferable that the evaluation information generation unit 131 generates evaluation information according to the product attribute value (for example, price) of the product identified by the product identifier included in the operation information received by the operation information receiving unit 121.

  The evaluation information generating unit 131 is associated with the clerk identifier included in the operation information received by the operation information receiving unit 121, and the evaluation information that the clerk's evaluation becomes higher as the number of operation information received by the operation information receiving unit 121 increases. May be generated.

  The evaluation information generation unit 131 acquires a clerk identifier that is paired with the product identifier included in the operation information received by the operation information reception unit 121 from the correspondence information storage unit 112, and the operation information reception unit 121 associates it with the clerk identifier. Evaluation information may be generated such that the greater the number of operation information received, the higher the evaluation of the store clerk.

  It is preferable that the evaluation information generation unit 131 generates evaluation information with different weights depending on the operation identifier. For example, when the operation identifier is information indicating “purchase of product”, the evaluation information generation unit 131 is higher (larger) evaluation information than when the operation identifier is information indicating “browsing product information”. Is generated.

  The output unit 14 outputs various information. The various information is, for example, evaluation information. The output here is usually storage on a recording medium or transmission to a salesclerk terminal 2 or user terminal 3, but display on a display, projection using a projector, printing with a printer, sound output, etc. This is a concept including delivery of processing results to other processing devices and other programs.

  The evaluation information output unit 141 outputs the evaluation information generated by the evaluation information generation unit 131 in association with the store clerk identifier. For example, the evaluation information output unit 141 stores the evaluation information generated by the evaluation information generation unit 131 in the evaluation information storage unit 113 in association with the clerk identifier.

  The transmission unit 15 transmits various types of information. The various information is, for example, screen information.

  The screen information transmission unit 151 transmits screen information. The screen information transmission unit 151 transmits screen information to the user terminal 3. Note that the transmission of screen information may be referred to as screen transmission.

  Various information is stored in the clerk storage unit 21 constituting the clerk terminal 2. The various information is, for example, a store clerk identifier.

  The store clerk accepting unit 22 accepts various information and instructions. The various types of information and instructions are, for example, correspondence information and comments to be described later.

  Here, reception means reception of information input from an input device such as a keyboard, mouse, touch panel, reception of information transmitted via a wired or wireless communication line, recording on an optical disk, magnetic disk, semiconductor memory, or the like. It is a concept including reception of information read from a medium.

  The input means for various information and instructions may be anything such as a keyboard, mouse, or menu screen. The store clerk accepting unit 22 can be realized by a device driver for input means such as a keyboard, control software for a menu screen, or the like.

  The clerk processing unit 23 performs various processes. The various processes are, for example, converting the instructions and information received by the store clerk receiving unit 22 into a data structure for transmission.

  The clerk transmitting unit 24 transmits various types of information to the clerk evaluation device 1. The various information is, for example, correspondence information.

  The clerk receiving unit 25 receives various information from the clerk evaluation device 1. The various information is, for example, screen information.

  The clerk output unit 26 outputs various information. The various types of information are, for example, information received by the store clerk receiving unit 22 and information received by the store clerk receiving unit 25. The various information is, for example, screen information.

  Output here refers to display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage in a recording medium, output to another processing device or other program, etc. It is a concept that includes delivery of processing results.

  Various information is stored in the user storage unit 31 constituting the user terminal 3. The various information is, for example, a user identifier.

  The user reception unit 32 receives various information and instructions. The various information and instructions are, for example, operation information, product selection described later, product change instruction described later, and screen transmission instruction described later.

  Accepting here means accepting information input from input devices such as a keyboard, mouse, touch panel, receiving information sent via a wired or wireless communication line, recording on an optical disc, magnetic disc, semiconductor memory, etc. It is a concept including reception of information read from a medium.

  The user processing unit 33 performs various processes. The various processes are, for example, converting an instruction or information received by the user receiving unit 32 into a data structure to be transmitted.

  The user transmission unit 34 transmits various types of information to the clerk evaluation device 1. The various types of information are, for example, product selection and product change instructions.

  The user reception unit 35 receives various types of information from the clerk evaluation device 1. The various types of information are screen information and comments, for example.

  The user output unit 36 outputs various types of information. The various types of information are, for example, information received by the user receiving unit 32 and information received by the user receiving unit 35. The various types of information are screen information and comments, for example.

  Output here refers to display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage in a recording medium, output to another processing device or other program, etc. It is a concept that includes delivery of processing results.

  The storage unit 11, the screen information storage unit 111, the correspondence information storage unit 112, the evaluation information storage unit 113, the store clerk storage unit 21, and the user storage unit 31 are preferably non-volatile recording media. It is feasible.

  The process in which information is stored in the storage unit 11 or the like is not limited. For example, information may be stored in the storage unit 11 or the like via a recording medium, information transmitted via a communication line or the like may be stored in the storage unit 11 or the like, Alternatively, information input via the input device may be stored in the storage unit 11 or the like.

  The receiving unit 12, the operation information receiving unit 121, the store clerk receiving unit 25, and the user receiving unit 35 are usually realized by wireless or wired communication means, but may be realized by means for receiving broadcasts.

  The processing unit 13, the evaluation information generation unit 131, the output unit 14, the evaluation information output unit 141, the clerk processing unit 23, and the user processing unit 33 can be usually realized by an MPU, a memory, or the like. The processing procedure of the processing unit 13 or the like is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The transmission unit 15, the screen information transmission unit 151, the clerk transmission unit 24, and the user transmission unit 34 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

  The store clerk reception unit 22 and the user reception unit 32 may be anything such as a keyboard, a mouse, or a menu screen. The store clerk receiving unit 22 or the like can be realized by a device driver of an input means such as a numeric keypad or a keyboard, a menu screen control software, or the like.

  The clerk output unit 26 and the user output unit 36 may or may not include an output device such as a display or a speaker. The store clerk output unit 26 and the like can be realized by driver software of an output device or driver software of an output device and an output device.

  Next, the operation of the clerk evaluation system A will be described. First, operation | movement of the salesclerk evaluation apparatus 1 is demonstrated using the flowchart of FIG.

  (Step S <b> 401) The operation information receiving unit 121 determines whether operation information has been received from the user terminal 3. If the operation information is received, the process goes to step S402. If the operation information is not received, the process goes to step S407.

  (Step S402) The evaluation information generation unit 131 acquires a clerk identifier. In addition, the evaluation information generation part 131 acquires the salesclerk identifier which the operation information received by step S401 has, for example. Moreover, the evaluation information generation part 131 acquires the salesclerk identifier stored in the storage part 11 with the terminal identifier or user identifier which the operation information received by step S401 has, for example.

  (Step S403) The evaluation information generation unit 131 acquires an operation identifier included in the operation information received in step S401. Here, there may be a case where the operation identifier cannot be acquired.

  (Step S404) The evaluation information generation unit 131 acquires evaluation information (for example, points). For example, the evaluation information generation unit 131 acquires evaluation information (for example, points) corresponding to the operation identifier acquired in step S403. In such a case, two or more sets of operation identifier / point information are stored in the storage unit 11. For example, the evaluation information generation unit 131 acquires a reward of 10% of the price (for example, sales price) included in the operation information as evaluation information. In this case, a calculation formula for evaluation information (for example, “evaluation information = sales price × 0.1” or the like) is stored in the storage unit 11.

  (Step S405) The evaluation information generation unit 131 accumulates the evaluation information acquired in step S404 in association with the salesclerk identifier acquired in step S402.

  (Step S406) The processing unit 13 performs processing according to the operation information received in step S401. The process returns to step S401. If the operation information is an instruction to browse product information or the like, the processing corresponding to the operation information is acquisition of a web page including the product information or the like and transmission to the user terminal 3. If the operation information is a product purchase instruction, the process according to the operation information is a process for purchasing the product (for example, a settlement process).

  (Step S407) The receiving unit 12 determines whether a screen information transmission instruction has been received from the user terminal 3 or the clerk terminal 2. When the screen information transmission instruction is received, the process goes to step S408, and when the screen information transmission instruction is not received, the process returns to step S401.

  (Step S408) The processing unit 13 acquires screen information corresponding to the screen information transmission instruction received in step S407 from the screen information storage unit 111.

  (Step S409) The screen information transmission unit 151 transmits the screen information acquired in step S408 to the terminal that has transmitted the screen information transmission instruction. The process returns to step S401.

  In the flowchart of FIG. 4, the process ends when the power is turned off or the process ends.

  Next, the operation of the clerk terminal 2 will be described. The store clerk receiving unit 22 of the store clerk terminal 2 receives information and instructions such as correspondence information and comments to be described later. Then, the store clerk processing unit 23 converts the instructions and information received by the store clerk receiving unit 22 into a data structure for transmission. At that time, the store clerk processing unit 23 reads the store clerk identifier in the store clerk storage unit 21 and adds the store clerk identifier to an instruction or information for transmitting the store clerk identifier. The clerk transmission unit 24 transmits the instructions and information acquired by the clerk processing unit 23 to the clerk evaluation device 1. Next, the store clerk receiving unit 25 receives various types of information from the store clerk evaluation device 1 in response to an instruction or information transmission. Then, the clerk output unit 26 outputs the information received by the clerk receiving unit 25.

  Next, the operation of the user terminal 3 will be described. The user reception unit 32 of the user terminal 3 receives various instructions and information such as a screen transmission instruction and operation information. Next, the user processing unit 33 converts the instruction and information received by the user receiving unit 32 into a data structure for transmission. At that time, the user processing unit 33 reads the user identifier in the user storage unit 31 and adds it to the instruction or information for transmitting the user identifier. The user transmission unit 34 transmits the instructions and information acquired by the user processing unit 33 to the clerk evaluation device 1. In response to the transmission of such instructions and information, the user reception unit 35 receives information such as screen information, comments, and product purchase results from the clerk evaluation device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35.

  Hereinafter, a specific operation of the clerk evaluation system A in the present embodiment will be described. A conceptual diagram of the clerk evaluation system A is shown in FIG.

  Now, the storage unit 11 stores the product information management table shown in FIG. The product information management table stores one or more records having product identifiers and product attribute information groups. The product attribute information group is one or more product attribute information. Here, the product attribute information group includes “product image”, “type”, “price”, and “description”. “Type” is the type of product. “Price” is the price of a product. The “description” is a sentence explaining the product.

  The storage unit 11 stores a clerk information management table shown in FIG. The clerk information management table stores one or more records having a clerk identifier and a clerk attribute information group. The clerk attribute information group is one or more clerk attribute information. Here, the store clerk attribute information group includes “store clerk image”, “affiliated store name”, “name”, and “age”.

  Further, the screen information storage unit 111 stores, for example, screen information constituting the screens of FIGS. The screen information constituting the screens of FIGS. 7, 8, and 9 is information configured by using the product information management table shown in FIG. 5 and the clerk information management table shown in FIG. The screen information constituting the screens of FIGS. 7, 8, and 9 is, for example, information generated by the screen generation device 4 to be described later. In addition, the screen information which comprises the screen of FIG.7, FIG.8, FIG.9 may be the information created manually, for example.

FIG. 7 shows a screen corresponding to the screen information corresponding to the store clerk “Tanaka Ao”. FIG. 7 is a screen when the clerk attribute information of the clerk “Tanaka Ao” is selected. FIG. 8 is a screen corresponding to screen information corresponding to the store clerk “Yamada Boko”. FIG. 8 is a screen when the clerk attribute information of the clerk “Yamada Boko” is selected. The screen of FIG. 9 is a screen in which information on products recommended by each store clerk is associated with red shoes at the top of the screen.
(Products that match red shoes)
In FIG. 9, if the user presses a purchase button 901 on the screen, the process proceeds to a purchase process. In addition, in FIG. 9, if the user presses a polo shirt area 902 on the screen, for example, the screen shifts to a detailed screen of the polo shirt. In addition, in FIG. 9, when the user presses a pants area 903 on the screen, for example, the screen shifts to a detail screen for the pants. Furthermore, if the tab 904 of Mr. B Yamada is pressed, for example, three products (ID “2”, “3212”, “322”) recommended by Mr. B Yamada as products that match the shoes at the top of the screen. Information is displayed. Since this process is a known technique, a detailed description is omitted.

  Further, the correspondence information storage unit 112 stores a correspondence information management table having the structure shown in FIG. The correspondence information management table stores one or more records having “ID”, “clerk identifier”, “product identifier”, and “date”. “ID” is information for identifying a record. One or more product identifiers can be stored in the “product identifier”. The “date” may be a date when the correspondence information is stored, a date when the product corresponding to the store clerk is valid (a date when the correspondence information is used), or the like. The correspondence information management table may have a structure as shown in FIG.

  Further, the evaluation information storage unit 113 stores an evaluation information management table having the structure shown in FIG. The evaluation information management table stores one or more records having “ID”, “clerk identifier”, “operation identifier”, “evaluation information”, and “date”. “ID” is information for identifying a record. Here, “operation identifier” can be “purchase” or “browsing”, “purchase” indicates that a product has been purchased, and “browsing” indicates that product information has been browsed. The “evaluation information” is a point here. “Date” is the date when the evaluation information is generated, and is the date when the user transmits the operation information.

  Furthermore, it is assumed that the storage unit 11 stores evaluation information source information that is a source for determining the evaluation information. The evaluation information source information is information used to generate evaluation information, and is, for example, an arithmetic expression, evaluation information (points, etc.) itself, evaluation information (points, etc.) associated with an operation identifier, and the like. Here, it is assumed that the evaluation information source information is “operation identifier“ purchase ”: evaluation information = price / 100, operation identifier“ browse ”: evaluation information = 5”. “Operation identifier“ purchase ”: evaluation information = price / 100” indicates that when the operation identifier is “purchase” (when the user purchases a product), the point (evaluation information) calculated by “price / 100” Indicates that it will be added to the store clerk who introduced the product. Further, “operation identifier“ browsing ”: evaluation information = 5” means that when the operation identifier is “browsing” (when the user browses product information), 5 points are added to the store clerk who introduced the product. Indicates.

  In this situation, it is assumed that the user X has input a screen transmission instruction to his / her user terminal 3. The user reception unit 32 of the user terminal 3 receives a screen transmission instruction, the user processing unit 33 configures a screen transmission instruction to be transmitted, and the user transmission unit 34 transmits the screen transmission instruction to the clerk evaluation device 1.

  Next, the clerk evaluation device 1 receives the screen transmission instruction, acquires the screen information in the screen information storage unit 111, and transmits it to the user terminal 3 of the user X.

  Next, it is assumed that the user reception unit 35 of the user terminal 3 of the user X receives screen information, and the user output unit 36 outputs the screen illustrated in FIG. 7 using the screen information.

  Next, it is assumed that the user X selects the leftmost 1800 yen polo shirt on the screen of FIG. 7 and inputs a purchase instruction, which is an instruction to purchase the polo shirt, to the user terminal 3.

  Next, the user reception unit 32 of the user terminal 3 receives the purchase instruction. Next, the user processing unit 33 configures operation information according to the purchase instruction. The operation information is, for example, “operation identifier: purchase, clerk identifier: A, product identifier: 321, number: 1, price: 1800”. Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

  Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information “operation identifier: purchase, clerk identifier: A, merchandise identifier: 321, number: 1, price: 1800”.

  Next, the evaluation information generation unit 131 acquires the clerk identifier “A” from the operation information. Further, the evaluation information generating unit 131 acquires the operation identifier “purchase” included in the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information “operation identifier“ purchase ”: evaluation information = price / 100” from the acquired operation identifier “purchase”, and the price of “evaluation information = price / 100”. Substitute “1800” into “Evaluation information = 18”.

  Then, the evaluation information generation unit 131 stores the acquired evaluation information “18” in association with the acquired store clerk identifier “A”. Specifically, the evaluation information generation unit 131 configures and accumulates the record “ID = 55” in FIG. 11. The evaluation information generation unit 131 also acquires the operation identifier “purchase” and today's date and stores them in the evaluation information management table.

  And the process part 13 performs the process for the purchase of this goods according to the received operation information. That is, for example, the processing unit 13 performs processing for charging the user X for 1800 yen and processing for storing operation information in association with the user identifier.

  Further, it is assumed that the user X has input an instruction to browse more detailed product information of the product in the middle of the screen of FIG.

  Next, the user reception unit 32 of the user terminal 3 receives the browsing instruction. Next, the user processing unit 33 configures operation information according to the browsing instruction. The operation information is, for example, “operation identifier: browsing, store clerk identifier: A, product identifier: 1064”. Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

  Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information “operation identifier: browsing, clerk identifier: A, product identifier: 1064”.

  Next, the evaluation information generation unit 131 acquires the clerk identifier “A” from the operation information. In addition, the evaluation information generation unit 131 acquires the operation identifier “browsing” included in the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information “operation identifier“ browsing ”: evaluation information = 5” from the acquired operation identifier “browsing” to obtain “evaluation information = 5”.

  Then, the evaluation information generation unit 131 stores the acquired evaluation information “5” in association with the acquired store clerk identifier “A”. Specifically, the evaluation information generation unit 131 configures and stores the record of “ID = 56” in FIG. The evaluation information generation unit 131 also acquires the operation identifier “browse” and today's date, and stores them in the evaluation information management table.

  Next, the processing unit 13 or the like performs processing according to the received operation information “operation identifier: browsing, store clerk identifier: A, product identifier: 1064”. That is, the processing unit 13 acquires the product information identified by “product identifier: 1064” from the product information management table of FIG. Then, the transmission unit 15 transmits the product information to the user terminal 3 of the user X.

  Next, the user terminal 3 receives the product information and outputs the product information.

  On the next day, user Y inputs a screen transmission instruction to his user terminal 3. The user reception unit 32 of the user terminal 3 receives a screen transmission instruction, the user processing unit 33 configures a screen transmission instruction to be transmitted, and the user transmission unit 34 transmits the screen transmission instruction to the clerk evaluation device 1.

  Next, the clerk evaluation device 1 receives the screen transmission instruction, acquires the screen information in the screen information storage unit 111, and transmits it to the user terminal 3 of the user Y.

  Next, it is assumed that the user receiving unit 35 of the user terminal 3 receives the screen information, and the user output unit 36 outputs the screen shown in FIG. 7 using the screen information.

  Next, it is assumed that the user Y has pressed the clerk “Yamada Boko” on the screen shown in FIG. Then, the screen is switched from FIG. 7 to FIG. Since this process is a known technique, a detailed description is omitted.

  In this situation, it is assumed that the user Y selects the rightmost 4500 yen polo shirt on the screen of FIG. 8 and inputs a purchase instruction, which is an instruction to purchase the polo shirt, to the user terminal 3.

  Next, the user reception unit 32 of the user terminal 3 receives the purchase instruction. Next, the user processing unit 33 configures operation information according to the purchase instruction. The operation information is, for example, “operation identifier: purchase, clerk identifier: B, product identifier: 322, number: 1, price: 4500”. Then, the user transmission unit 34 transmits the operation information to the clerk evaluation device 1.

  Next, the operation information receiving unit 121 of the clerk evaluation device 1 receives the operation information.

  Next, the evaluation information generation unit 131 acquires the store clerk identifier “B” from the operation information. Further, the evaluation information generating unit 131 acquires the operation identifier “purchase” included in the operation information. Then, the evaluation information generation unit 131 applies the evaluation information source information “operation identifier“ purchase ”: evaluation information = price / 100” from the acquired operation identifier “purchase”, and the price of “evaluation information = price / 100”. Substituting “4500” into “Evaluation information = 45”.

  Then, the evaluation information generation unit 131 stores the acquired evaluation information “45” in association with the acquired store clerk identifier “B”. Specifically, the evaluation information generation unit 131 configures and stores the record of “ID = 56” in FIG. The evaluation information generation unit 131 also acquires the operation identifier “purchase” and today's date and stores them in the evaluation information management table.

  And the process part 13 performs the process for the purchase of this goods according to the received operation information. That is, the processing unit 13 performs, for example, a process of charging 4500 yen to the user X and a process of storing operation information in association with the user identifier.

  As described above, according to the present embodiment, the store clerk can be evaluated using the operation information for the product information of the product recommended by the store clerk.

  Further, according to the present embodiment, the clerk can be evaluated by the user's purchase operation or browsing operation for the product recommended by the clerk.

  Further, according to the present embodiment, the clerk can be evaluated according to the type of user operation on the product recommended by the clerk.

  Note that according to the specific example of the present embodiment, the evaluation information is generated every time the operation information is received. However, for example, the received operation information may be stored, and the evaluation information may be generated from one or more operation information in a certain period such as every month or every day.

Furthermore, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded and distributed on a recording medium such as a CD-ROM. This also applies to other embodiments in this specification. In addition, the software which implement | achieves the salesclerk evaluation apparatus 1 in this Embodiment is the following programs. In other words, this program is information relating to the operation on the screen for the screen information constituting the screen for associating the clerk attribute information with the one or more product attribute information for each of two or more clerk identifiers, and has a clerk identifier. An operation information receiving unit for receiving operation information;
Evaluation information generation for generating evaluation information that increases the number of operation information received by the operation information receiving unit in association with the store clerk identifier included in the operation information received by the operation information receiving unit, so that the evaluation of the store clerk becomes higher And
It is a program for causing the evaluation information generated by the evaluation information generation unit to function as an evaluation information output unit that outputs the evaluation information in association with a clerk identifier.

  In the above program, the operation information includes a store clerk identifier, and the evaluation information generation unit receives the operation information receiving unit in association with the store clerk identifier included in the operation information received by the operation information receiving unit. It is preferable that the program is a program that causes a computer to function as generating evaluation information that increases the evaluation of the store clerk as the number of operation information items increases.

  In the above program, the computer-accessible recording medium is information for associating a clerk with a product, and a correspondence information storage unit that stores two or more correspondence information having a clerk identifier and one or more product identifiers. The evaluation information generating unit acquires a clerk identifier paired with a product identifier included in the operation information received by the operation information receiving unit from the correspondence information storage unit, and associates the clerk identifier with the operation clerk identifier. As the number of pieces of operation information received by the information receiving unit is larger, it is preferable that the program causes a computer to function as generating evaluation information that increases the evaluation of the store clerk.

  In the above program, the computer-accessible recording medium stores screen information for storing screen information constituting a screen for associating store clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers. And the computer further functions as a screen information transmitting unit that transmits the screen information, and the operation information receiving unit receives operation information related to an operation on the screen for the screen information transmitted by the screen information transmitting unit. As a thing, it is suitable that it is a program which functions a computer.

  In the above program, the operation information is preferably a program that causes a computer to function as information related to an operation for purchasing a product or information related to an operation for browsing a product.

  In the above program, the operation information includes an operation identifier for identifying an operation type, and the operation information receiving unit can receive operation information having two or more different operation identifiers. The information generating unit is preferably a program that causes a computer to function as generating evaluation information with different weights according to operation identifiers.

  (Embodiment 2)

  In the present embodiment, information of two or more clerk and information of two or more products are stored. For example, screen information constituting a screen on which a product associated with the clerk's information is posted is automatically displayed. An information system including a screen generation device to be generated will be described. The screen on which the product associated with the store clerk's information is posted is usually a screen on which information on the product recommended by the store clerk is posted. Further, the store clerk may be considered to include not only those who sell products but also those who recommend products, those who select products, and the like. The clerk understands widely. Further, it may be considered that the product includes not only goods but also services. The product may be considered as a sale target. Moreover, screen information is a web page, for example. However, the screen information may be, for example, information on screens that constitute an application. That is, the screen information may be any information that can configure the screen, and is widely understood. The configuration of the screen information may be referred to as a screen configuration. In addition, the configuration of the screen information may be called creation of screen information.

  In addition, in this embodiment, an information system including a screen generation device capable of purchasing a product will be described.

  Also, in the present embodiment, an information system including a screen generation device that automatically generates screen information constituting a screen on which a product recommended by a store clerk is selected when the store clerk selects a product will be described. .

  Also, in the present embodiment, in response to the original product that is one product, the store clerk selects the product, when the user selects the one product or when it is displayed on the user terminal, etc. An information system including a screen generation device that automatically generates screen information constituting a screen on which a product selected by a store clerk is also posted will be described.

  Further, in the present embodiment, an information system including a screen generation device that automatically generates a screen in which store clerk information and product information are automatically associated will be described.

  Furthermore, in the present embodiment, an information system including a screen generation device that generates screen information that configures a screen in which a comment can be viewed by a user when a clerk inputs a comment on a product will be described.

  FIG. 12 is a conceptual diagram of the information system A in the present embodiment. The information system A includes a screen generation device 4, one or two or more clerk terminals 2, and one or two or more user terminals 3.

  The screen generation device 4 is, for example, a so-called server device, personal computer, etc., and the type thereof is not limited. The server device may be of any type, such as a so-called cloud server or ASP server.

  FIG. 13 is a block diagram of information system A in the present embodiment.

  The screen generation device 4 includes a storage unit 41, a reception unit 42, a processing unit 43, and an output unit 44.

  The storage unit 41 includes a product information storage unit 411, a store clerk information storage unit 412, a correspondence information storage unit 413, and a comment storage unit 414.

  The reception unit 42 includes a correspondence information reception unit 421, a product selection reception unit 422, a comment reception unit 423, and a product change instruction reception unit 424.

  The processing unit 43 includes a store clerk attribute information acquisition unit 431, a product attribute information acquisition unit 432, a corresponding product selection unit 433, a corresponding unit 434, a comment accumulation unit 435, a comment acquisition unit 436, a screen configuration unit 437, and a purchase promotion processing unit 438. Is provided.

  The output unit 44 includes a screen output unit 441 and a comment output unit 442.

  The storage unit 41 configuring the screen generation device 4 can store various types of information. The various information includes, for example, product information described later, store clerk information described later, comments described later, and the like.

  The product information storage unit 411 stores two or more pieces of product information. The product information is information about the product. The product information includes a product identifier for identifying the product and one or more product attribute information. The product identifier is, for example, a product ID, a product number, a product name, or the like. As long as the product identifier can identify the product, the content or structure of the information is not limited. The product attribute information is product attribute information. The product attribute information is, for example, product images, product prices, product specifications, product descriptions, and the like. The product specifications are, for example, color, size, production area, material, shape, and the like. The product image is, for example, a photograph, an image created by an authoring tool, or the like, but the creation means is not limited. The product image is, for example, jpeg, gif, etc., and its data structure is not limited. The data type of the product attribute information is an image, a character string, a numerical value, or the like. However, the data type of the product attribute information does not matter.

  The clerk information storage unit 412 stores two or more clerk information. The clerk information is information related to the clerk. The clerk information includes a clerk identifier for identifying the clerk and one or more clerk attribute information. The store clerk identifier is, for example, a store clerk ID, a store clerk name, or the like. However, the store clerk identifier only needs to be able to identify the store clerk, and its contents, data structure, etc. are not limited. The clerk attribute information is clerk attribute information. The salesclerk attribute information is, for example, the store name, age, sex, address, telephone number, etc. The clerk information may have, for example, one or more sales performance information. The sales performance information is information related to the products sold by the store clerk in the past. Sales performance information has, for example, a product identifier of a product. The sales performance information may include information such as the number of items sold, the date of sale, the weather on the date of sale, and the like.

  The correspondence information storage unit 413 is the same as the correspondence information storage unit 112 described above.

  The comment storage unit 414 stores one or more comments. The comment is associated with the store clerk identifier and the product identifier. The comment may be considered to be associated with the correspondence information. The comment is usually information for sales promotion of the product. The comment is, for example, a comment on the product. The comment is, for example, an advertising phrase for the product, a word of a store clerk's recommendation for the product, or the like. The comment storage unit 414 may store one or more pieces of comment information having a clerk identifier, a product identifier, and a comment. The comment is usually a character string, but the data type thereof is not limited, such as a still image, a moving image, and voice.

  The receiving unit 42 receives various information and instructions. The various types of information and instructions include, for example, correspondence information, selection of a product to be described later, comments to be described later, an automatic association instruction, an original product identifier, and the like. The automatic association instruction is an instruction to automatically associate a store clerk identifier with one or more product identifiers.

  Here, “acceptance” is usually reception from the clerk terminal 2 or the user terminal 3 via a wired or wireless communication line. However, accepting may be a concept including accepting information input from an input device such as a keyboard, mouse, or touch panel, accepting information read from a recording medium such as an optical disk, magnetic disk, or semiconductor memory. good.

  The correspondence information receiving unit 421 receives two or more pieces of correspondence information. The correspondence information is based on, for example, an input for selecting a product by a clerk. That is, the correspondence information reception unit 421 is, for example, an input for selecting a product of a store clerk and receives two or more pieces of correspondence information.

  The correspondence information includes, for example, a clerk identifier associated with a correspondence unit 434 described later and one or more product identifiers. That is, the correspondence information receiving unit 421 receives, for example, two or more pieces of correspondence information having a clerk identifier associated with a corresponding unit 434 described later and one or more product identifiers. Note that the correspondence information may include an original product identifier, a store clerk identifier, and one or more product identifiers.

  The reception of the correspondence information is reception from the clerk terminal 2, for example. Also, receiving the correspondence information may be acquiring the correspondence information.

  The product selection receiving unit 422 receives a product selection. This product selection is a selection for the screen (which may be referred to as screen information) output by the screen output unit 441, and one or more product information (some products constituting the product information) appearing on the screen. In general, it is selection of one piece of product information. The product information may be selected by selecting two or more product information. The selection of product information may be referred to as product selection. The product selection receiving unit 422 normally receives information including a user identifier and one product identifier. Such information may include the number of products. Moreover, the person who selects is a user (for example, consumer) normally. The acceptance of the selection of the product is usually reception from the user terminal 3. Here, the one product identifier may be an original product identifier.

  The comment receiving unit 423 receives a comment. The comment is a clerk's comment on the product. The comment is associated with the clerk identifier and the product identifier included in the correspondence information. The comment may be associated with the correspondence information. Here, reception is usually reception from the clerk terminal 2. The comment receiving unit 423 receives, for example, comment information including a clerk identifier, a product identifier, and a comment from the clerk terminal 2.

  The product change instruction receiving unit 424 receives a product change instruction. The reception here is usually reception from the user terminal 3. The product change instruction is an instruction to change the selected product. The selected product is a product selected by the user terminal 3. The product change instruction has a product identifier. The product identifier here may be an original product identifier. The product change instruction has, for example, a user identifier. This product identifier is an identifier of a newly selected product. The product change instruction may have a store clerk identifier. This clerk identifier is an identifier of the clerk selected at the user terminal 3.

  The product change instruction receiving unit 424 may receive a product change instruction from the clerk terminal 2. In such a case, the product change instruction has the original product identifier of the original product for which the clerk terminal 2 recommends the product. The product change instruction includes, for example, a store clerk identifier of the store clerk who inputs the product change instruction.

  The processing unit 43 performs various processes. The various processes include, for example, a store clerk attribute information acquisition unit 431, a product attribute information acquisition unit 432, a corresponding product selection unit 433, a corresponding unit 434, a comment storage unit 435, a comment acquisition unit 436, a screen configuration unit 437, and a purchase promotion process. This process is performed by the unit 438 and the like.

  The store clerk attribute information acquisition unit 431 acquires from the store clerk information storage unit 412 one or more store clerk attribute information that is paired with the store clerk identifier included in each of the two or more pieces of correspondence information.

  When the product selection receiving unit 422 receives a product selection from the user terminal 3 and / or the product change instruction receiving unit 424 receives a product change instruction from the user terminal 3, the store clerk attribute information acquisition unit 431 Even if one or more store clerk attribute information paired with one or more store clerk identifiers included in the corresponding information having the product identifier included in the selection or / and the product change instruction as the original product identifier is acquired from the store clerk information storage unit 412 good.

  The store clerk attribute information acquired by the store clerk attribute information acquisition unit 331 is stored in the store clerk information storage unit 412, and does not have to be all the store clerk attribute information in one or more store clerk attribute information paired with the store clerk identifier. Needless to say. The store clerk attribute information acquired by the store clerk attribute information acquisition unit 431 may be information used to configure screen information.

  The product attribute information acquisition unit 432 acquires, from the product information storage unit 411, one or more product attribute information that is paired with one or more product identifiers that are paired with store clerk identifiers included in two or more pieces of corresponding information.

  When the product selection receiving unit 422 receives a product selection from the user terminal 3 and / or the product change instruction receiving unit 424 receives a product change instruction from the user terminal 3, the product attribute information acquisition unit 432 Even if one or more product attribute information paired with one or more product identifiers included in the corresponding information having the product identifier included in the selection or / and the product change instruction as an original product identifier is acquired from the product information storage unit 411. good.

  When the product selection receiving unit 422 receives a product selection from the user terminal 3 and / or the product change instruction receiving unit 424 receives a product change instruction from the user terminal 3, the product attribute information acquisition unit 432 One or more product attribute information paired with a product identifier (or an original product identifier) included in the selection or / and the product change instruction may be acquired from the product information storage unit 411.

  In addition, the product attribute information acquisition unit 432 may be used when the product selection reception unit 422 receives a product selection from the clerk terminal 2 and / or when the product change instruction reception unit 424 receives a product change instruction from the clerk terminal 23. One or more product attribute information corresponding to the original product identifier included in the product selection or / and the product change instruction may be acquired from the product information storage unit 411.

  In addition, the product attribute information acquisition unit 432 may be used when the product selection reception unit 422 receives a product selection from the clerk terminal 2 and / or when the product change instruction reception unit 424 receives a product change instruction from the clerk terminal 23. Product information stores one or more product attribute information corresponding to the original product identifier included in the product selection or / and the product change instruction, and one or more product attribute information of the one or more products selected by the corresponding product selection unit 433. You may acquire from the part 411. Note that the one or more products selected by the corresponding product selection unit 433 are products selected using the product selection or / and the original product identifier included in the product change instruction. In addition, the original product identifier and the product identifier are usually the same data type, and the original product identifier may be simply referred to as a product identifier.

  The product attribute information acquired by the product attribute information acquisition unit 432 is stored in the product information storage unit 411 and does not have to be all product attribute information in one or more product attribute information paired with the product identifier. Needless to say. The product attribute information acquired by the product attribute information acquisition unit 432 may be information used to configure the screen information.

  The corresponding product selection unit 433 is a product that is associated with one of the clerk, and selects a product corresponding to one or more product attribute information that satisfies a predetermined condition. Note that selection of a product includes acquisition of a product identifier, acquisition of product information, acquisition of a link to product information, and the like, and any process that can identify a product may be used. The predetermined conditions include, for example, sales result information (for example, stored in the storage unit 41) indicating the product image and the past sales result (for example, the number of sales, the sales amount, etc.). Using the two or more pieces of correspondence information, by analyzing the product image of each product by machine learning, the probability of selling is equal to or higher than a threshold, or the top N (N is a natural number of 1 or more) of products that are likely to sell , The product attribute information of the product determined to be. The predetermined condition is, for example, predetermined product attribute information. The predetermined condition is, for example, product attribute information corresponding to predetermined product attribute information. The predetermined condition is, for example, a condition configured by using two or more product attribute information (for example, “price> = 5000 yen AND product type =“ jacket ””, etc.).

  The corresponding product selection unit 433 selects the product when the product selection reception unit 422 receives a product selection from the clerk terminal 2 and / or when the product change instruction reception unit 424 receives a product change instruction from the clerk terminal 23. Alternatively, it is preferable to select one or more products using a product identifier included in the product change instruction. In other words, it is preferable to select one or more products that match the product identified by the product identifier. Since a technology for selecting a product that matches one product from, for example, purchase history information is a known technology, a detailed description thereof will be omitted.

  In addition, the corresponding product selection unit 433 receives the product when the product selection reception unit 422 receives a product selection from the clerk terminal 2 and / or when the product change instruction reception unit 424 receives a product change instruction from the clerk terminal 23. It is preferable to select one or more products using the store clerk identifier and product identifier included in the product selection instruction and / or the product change instruction. That is, for example, the corresponding product selection unit 433 uses the sales performance information of the store clerk identified by the store clerk identifier (for example, the product identifier and number sold and one or more product attribute information of the product) as learning information. The product information of the product identified by the product identifier may be used as an input, and one or more products that match the product information and have a high probability of being sold by a clerk may be selected by machine learning.

  When the product selection receiving unit 422 receives a product selection from the clerk terminal 2, or / and when the product change instruction receiving unit 424 receives a product change instruction from the clerk terminal 23, the corresponding product selection unit 433 selects the product. The algorithm to select does not matter.

  The correspondence unit 434 has one or more product attribute information included in each of the two or more pieces of product information stored in the product information storage unit 411 and one of two or more pieces of each clerk information stored in the store clerk information storage unit 412. Using the above clerk attribute information, two or more clerk identifiers are associated with one or more product identifiers. The correspondence unit 434 automatically associates the store clerk identifier with one or more product identifiers.

  The correspondence unit 434 includes one or more product attribute information included in the product information of each product selected by the corresponding product selection unit 433 and one or more store clerks included in the two or more store clerk information stored in the store clerk information storage unit 412. It is preferable to associate two or more store clerk identifiers with one or more product identifiers using attribute information.

  The correspondence algorithm performed by the correspondence unit 434 is not limited. The correspondence unit 434 may associate two or more store clerk identifiers with two or more product identifiers at random. The correspondence unit 434 uses, as learning information, sales result information (for example, a product identifier and the number of products sold and one or more product attribute information of the product) associated with each store clerk identifier, as a product information storage unit. The product information of 411 is used as an input, and one or more product information with a high probability that the store clerk sells is selected, and the product identifier constituting the one or more product information is associated with the store clerk identifier of each store clerk. good. The correspondence unit 434 uses, as learning information, sales result information (for example, a product identifier and the number of products sold and one or more product attribute information of the product) associated with each store clerk identifier, as a product information storage unit. 411 product information may be used as an input, and a clerk identifier of each clerk may be associated with one or more product identifiers by machine learning or the like (for example, a decision tree). Corresponding unit 434 acquires one or more product attribute information paired with one or more product identifiers recommended in the past, stored in association with each store clerk identifier, and the one or more product attribute information in advance. One or more product identifiers that are paired with similar product attribute information as a predetermined condition is satisfied may be acquired from the product information storage unit 411, and correspondence information having a clerk identifier and one or more product identifiers may be acquired. . Corresponding unit 434 has one or more product identifiers paired with static store clerk attribute information (for example, gender, age, etc.) of the store clerk associated with each store clerk identifier and product attribute information whose similarity is higher than a threshold, A store clerk identifier of the store clerk may be associated.

  The comment storage unit 435 stores the comments received by the comment receiving unit 423 in the comment storage unit 414. The comment storage unit 435 stores the comments received by the comment reception unit 423 in the comment storage unit 414 in association with the store clerk identifier and the product identifier. The clerk identifier and the product identifier may be received by the comment receiving unit 423 together with the comment. The product identifier may be a current product identifier temporarily stored in a buffer (not shown) in a pair with the store clerk identifier. The current product identifier is an identifier of the product selected at the salesclerk terminal 2 of the salesclerk identified by the salesclerk identifier.

  In response to the product change instruction, the comment acquisition unit 436 acquires a comment corresponding to the product identifier included in the product change instruction and the salesclerk identifier of the selected clerk from the comment storage unit 414. The product change instruction is an instruction received by the product change instruction receiving unit 424. Further, the salesclerk identifier of the selected salesclerk may be stored in the screen generation device 4 or may be included in the product change instruction. The comment acquisition unit 436 may acquire one or more comments corresponding to the product identifier included in the product change instruction from the comment storage unit 414 in response to the product change instruction.

  The screen composition unit 437 includes, for each clerk identifier included in each of the two or more pieces of correspondence information, one or more clerk attribute information acquired by the clerk attribute information acquisition unit 431 and one or more products acquired by the product attribute information acquisition unit 432. Configure screen information to associate with attribute information.

  For example, according to the correspondence information, the screen configuration unit 437 configures screen information in a mode in which the clerk attribute information of the clerk is associated with the product attribute information that is paired with one or more product identifiers associated with the clerk identifier of the clerk. To do.

  The screen constituted by such screen information is associated with, for example, salesclerk attribute information (for example, an image of a salesclerk) of one salesclerk, and one or more product attribute information (for example, a product recommended by the salesclerk or responsible for the salesclerk) , A product image, a product description).

  When the product selection receiving unit 422 receives a product selection from the user terminal 3 and / or when the product change instruction receiving unit 424 receives a product change instruction from the user terminal 3, the screen configuration unit 437 selects the product or / And the product identifier included in the product change instruction as an original product identifier, one or more store clerk attribute information corresponding to one or more store clerk identifiers included in the corresponding information having the original product identifier, and the original product identifier The screen information of the aspect which matches with 1 or more goods attribute information corresponding to 1 or more each goods identifier contained in the corresponding | compatible information to have is comprised.

  The screen composed of such screen information includes, for example, one or more store clerk attribute information (for example, an image of the store clerk) of the store clerk and one or more product attribute information (for example, a product that the store clerk recommends or is responsible for) This is a screen showing a product image and a product description).

  When the product selection receiving unit 422 receives a product selection from the user terminal 3 and / or when the product change instruction receiving unit 424 receives a product change instruction from the user terminal 3, the screen configuration unit 437 selects the product or / And using the product identifier included in the product change instruction as an original product identifier, one or more product attribute information corresponding to the original product identifier and one or more salesclerk identifiers included in the corresponding information including the original product identifier You may comprise the screen information of the aspect which matches 1 or more corresponding clerk attribute information, and 1 or more merchandise attribute information corresponding to each 1 or more merchandise identifier contained in the corresponding information which has the said original merchandise identifier.

  The screen constituted by such screen information is, for example, one or more salesclerk attribute information (for example, an image of a salesclerk) of the salesclerk and one or more products recommended by the salesclerk or in charge of the salesclerk in association with the original product. The product attribute information (for example, product image, product description) is displayed on the screen.

  Note that the product attribute information corresponding to one or more product identifiers included in the product attribute information corresponding to the original product identifier or the corresponding information having the original product identifier is information acquired by the product attribute information acquisition unit 432. The clerk attribute information corresponding to one or more clerk identifiers included in the correspondence information having the original product identifier is information acquired by the clerk attribute information acquisition unit 431.

  When the product selection receiving unit 422 receives a product selection from the clerk terminal 2 and / or when the product change instruction receiving unit 424 receives a product change instruction from the clerk terminal 2, the screen configuration unit 437 selects the product or And / or screen information in a form in which one or more product attribute information of the product identified by the product identifier included in the product change instruction and one or more product attribute information of the product selected by the corresponding product selection unit 433 are associated with each other. .

  The screen configured by such screen information is, for example, a mode in which one or more product attribute information of the product selected by the store clerk and one or more product attribute information of the product selected by the corresponding product selection unit 433 are associated with each other. It is a displayed screen.

  The screen information is realized by, for example, HTML or XML. The screen information is realized by image data and a program, for example. The screen information may be any information that realizes the screen, and the data structure, realization means, etc. are not limited.

  The screen configuration unit 437 is, for example, a screen having a clerk area including two or more selection areas of a clerk including an image of the clerk associated with the clerk identifier, and corresponds to the clerk identifier corresponding to the selected selection area. Screen information including one or more product areas including images of one or more attached products is configured.

  Note that a screen composed of image information usually has one or more clerk attribute information and one or more product attribute information. However, the screen having only one or more clerk attribute information and the screen having the product attribute information may be different screens.

  The purchase promotion processing unit 438 performs a purchase promotion process that is a process for proceeding with the purchase of a product corresponding to the selection of the product received by the product selection receiving unit 422. Here, the selection of the product is the selection of the user's product. The acceptance of the selection of the product here is usually reception from the user terminal 3. The purchase promotion processing includes, for example, jumping to a product purchase screen, product purchase processing, and output of detailed product information. The product purchase processing is, for example, settlement processing, invoice output, or the like. However, the purchase promotion process may be a process for promoting the purchase of a product, and the content thereof is not limited. Further, even if there is a case where the purchase or settlement of the product is not finally achieved, it may correspond to the purchase promotion process.

  The output unit 44 outputs various information. The various information is, for example, screen information. Here, the output is usually transmission to the clerk terminal 2 or the user terminal 3. However, the output may be considered as an output to an output device such as a display or a speaker.

  The screen output unit 441 outputs the screen information configured by the screen configuration unit 437. Here, the output is, for example, transmission to the user terminal 3. The output may be transmitted to the clerk terminal 2.

  The comment output unit 442 outputs the comment acquired by the comment acquisition unit 436. As for the output of a comment, it is preferable to output a screen that seems to switch the comment. It is preferable to output a comment so that the comment appears to be switched.

  Various information is stored in the clerk storage unit 21 constituting the clerk terminal 2. The various information is, for example, a store clerk identifier.

  The store clerk accepting unit 22 accepts various information and instructions. The various types of information and instructions are, for example, correspondence information, comments, product selection, and product change instructions.

  Here, reception means reception of information input from an input device such as a keyboard, mouse, touch panel, reception of information transmitted via a wired or wireless communication line, recording on an optical disk, magnetic disk, semiconductor memory, or the like. It is a concept including reception of information read from a medium.

  The input means for various information and instructions may be anything such as a keyboard, mouse, or menu screen. The store clerk accepting unit 22 can be realized by a device driver for input means such as a keyboard, control software for a menu screen, or the like.

  The clerk processing unit 23 performs various processes. The various processes are, for example, converting the instructions and information received by the store clerk receiving unit 22 into a data structure for transmission.

  The clerk transmitting unit 24 transmits various types of information to the screen generation device 1. The various types of information are, for example, correspondence information, comments, product selection, and product change instructions.

  The clerk receiving unit 25 receives various types of information from the screen generation device 1. The various information is, for example, screen information.

  The clerk output unit 26 outputs various information. The various types of information are, for example, information received by the store clerk receiving unit 22 and information received by the store clerk receiving unit 25. The various information is, for example, screen information. The salesclerk output unit 26 outputs a screen using the received screen information, for example.

  Output here refers to display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage in a recording medium, output to another processing device or other program, etc. It is a concept that includes delivery of processing results.

  Various information is stored in the user storage unit 31 constituting the user terminal 3. The various information is, for example, a user identifier.

  The user reception unit 32 receives various information and instructions. The various information and instructions are, for example, a product selection, a product change instruction, and a screen transmission instruction. The screen transmission instruction is an instruction for prompting transmission of screen information.

  Accepting here means accepting information input from input devices such as a keyboard, mouse, touch panel, receiving information sent via a wired or wireless communication line, recording on an optical disc, magnetic disc, semiconductor memory, etc. It is a concept including reception of information read from a medium.

  The user processing unit 33 performs various processes. The various processes are, for example, converting an instruction or information received by the user receiving unit 32 into a data structure to be transmitted.

  The user transmission unit 34 transmits various types of information to the screen generation device 1. The various types of information are, for example, product selection and product change instructions.

  The user reception unit 35 receives various types of information from the screen generation device 1. The various types of information are screen information and comments, for example.

  The user output unit 36 outputs various types of information. The various types of information are, for example, information received by the user receiving unit 32 and information received by the user receiving unit 35. The various types of information are screen information and comments, for example.

  Output here refers to display on a display, projection using a projector, printing with a printer, sound output, transmission to an external device, storage in a recording medium, output to another processing device or other program, etc. It is a concept that includes delivery of processing results.

  The storage unit 41, the product information storage unit 411, the store clerk information storage unit 412, the correspondence information storage unit 413, and the comment storage unit 414 are preferably non-volatile recording media, but can also be realized by volatile recording media. .

  The process in which information is stored in the storage unit 41 or the like is not limited. For example, information may be stored in the storage unit 41 or the like via a recording medium, information transmitted via a communication line or the like may be stored in the storage unit 41 or the like, Alternatively, information input via the input device may be stored in the storage unit 41 or the like.

  The reception unit 42, the correspondence information reception unit 421, the product selection reception unit 422, the comment reception unit 423, the product change instruction reception unit 424, the store clerk reception unit 25, and the user reception unit 35 are usually realized by wireless or wired communication means. However, it may be realized by means of receiving a broadcast.

  Processing unit 43, salesclerk attribute information acquisition unit 431, product attribute information acquisition unit 432, corresponding product selection unit 433, corresponding unit 434, comment storage unit 435, comment acquisition unit 436, screen configuration unit 437, purchase promotion processing unit 438, salesclerk The processing unit 23 and the user processing unit 33 can be usually realized by an MPU, a memory, or the like. The processing procedure of the processing unit 43 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may be realized by hardware (dedicated circuit).

  The output unit 44, the screen output unit 441, the comment output unit 442, the store clerk transmission unit 24, and the user transmission unit 34 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

  The store clerk reception unit 22 and the user reception unit 32 may be anything such as a keyboard, a mouse, or a menu screen. The store clerk receiving unit 22 or the like can be realized by a device driver of an input means such as a numeric keypad or a keyboard, a menu screen control software, or the like.

  The clerk output unit 26 and the user output unit 36 may or may not include an output device such as a display or a speaker. The store clerk output unit 26 and the like can be realized by driver software of an output device or driver software of an output device and an output device.

  Next, the operation of the information system A will be described. First, the operation of the screen generation device 4 will be described using the flowchart of FIG.

  (Step S1401) The correspondence information receiving unit 421 determines whether correspondence information has been received. The reception of the correspondence information here is normally reception from the clerk terminal 2.

  (Step S1402) The processing unit 43 accumulates the correspondence information received in Step S1401 in the correspondence information storage unit 413. The process returns to step S1401.

  (Step S1403) The processing unit 43 determines whether to automatically associate a store clerk identifier with one or more product identifiers. If automatic association is performed, the process goes to step S1404. If automatic association is not performed, the process goes to step S1405. Note that the processing unit 43 determines that automatic association is performed, for example, when a predetermined time is reached. In addition, for example, when the processing unit 43 has a predetermined time, and there is a salesclerk who has not selected a product, the processing unit 43 automatically responds to the salesclerk who has not selected the product. It is determined that the attachment will be made. For example, the processing unit 43 examines one or more pieces of correspondence information stored in the correspondence information storage unit 413, and obtains the clerk identifier when there is a clerk identifier that should be present but does not exist. To do. For example, the processing unit 43 determines to perform automatic association when the receiving unit 42 receives an instruction from the user. This instruction is an instruction for automatic association. Note that the processing unit 43 acquires, for example, two or more store clerk identifiers stored in the store clerk information storage unit 412, and one or more of the two or more store clerk identifiers that are not stored in the correspondence information storage unit 413. And the one or more store clerk identifiers are acquired.

  (Step S1404) The correspondence unit 434 performs automatic association. The process returns to step S1401. Such association processing will be described with reference to the flowchart of FIG.

  (Step S1405) The processing unit 43 determines whether or not to perform screen information configuration processing. If the screen information configuration process is to be performed, the process proceeds to step S1406. If the screen information configuration process is not to be performed, the process proceeds to step S1407. Note that the processing unit 43 determines to perform the screen information configuration process when, for example, a predetermined time comes. In addition, for example, when the processing unit 43 detects that the correspondence information is accumulated in the correspondence information storage unit 413 for all the clerk, the processing unit 43 determines to perform the screen information configuration process. Further, for example, the processing unit 43 determines to perform the screen information configuration process when the step S1404 association process is performed.

  (Step S1406) The screen composition unit 437 performs screen composition processing. The process returns to step S1401. Such screen composition processing will be described with reference to the flowchart of FIG.

  (Step S1407) The comment receiving unit 423 determines whether a comment has been received. If a comment is accepted, the process goes to step S1408, and if no comment is accepted, the process goes to step S1409. The acceptance of a comment here is usually reception from the clerk terminal 2. Note that the comment receiving unit 423 receives, for example, comment information including a store clerk identifier, a product identifier, and a comment. Further, the comment information may include a store clerk identifier and correspondence information. Further, the comment information may include a store clerk identifier and an identifier for identifying the correspondence information.

  (Step S1408) The processing unit 43 stores the comments received in step S1407 in the comment storage unit 414 in association with the clerk identifier and the product identifier corresponding to the comment. The process returns to step S1401. For example, the processing unit 43 accumulates the comments included in the received comment information in association with the clerk identifier and the product identifier included in the comment information. For example, the processing unit 43 may accumulate the comments included in the received comment information in the comment storage unit 414 in association with the corresponding correspondence information.

  (Step S1409) The reception unit 42 determines whether a screen transmission instruction is received from the user terminal 3. When the screen transmission instruction is received, the process goes to step S1410. When the screen transmission instruction is not received, the process goes to step S1411.

  (Step S1410) The screen output unit 441 acquires screen information corresponding to the screen transmission instruction from the storage unit 41, and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction. The process returns to step S1401.

  (Step S1411) The product change instruction receiving unit 424 determines whether or not a product change instruction has been received from the user terminal 3. If a product change instruction is received, the process goes to step S1412. If a product change instruction is not received, the process goes to step S1414.

  (Step S1412) The screen configuration unit 437 and the like perform processing for configuring screen information to be transmitted. The process for configuring the screen information here is referred to as a second screen information configuration process. The second screen information configuration process will be described using the flowchart of FIG.

  (Step S1413) The screen output unit 441 transmits the screen information configured in step S1412 to the user terminal 3 that has transmitted the product change instruction. The process returns to step S1401.

  (Step S1414) The product selection receiving unit 422 determines whether or not a product selection has been received from the user terminal 3. If the product selection is received, the process goes to step S1415. If the product selection is not received, the process returns to step S1401.

  (Step S1415) The purchase promotion processing unit 438 is a process for purchasing the product identified by the product identifier corresponding to the product selection, and purchase of the user's product identified by the user identifier corresponding to the product selection. Process for. Go to step S1416.

  (Step S1416) The product selection receiving unit 422 determines whether or not a product selection has been received from the store terminal 3. If a product selection is received, the process goes to step S1417. If a product selection is not received, the process returns to step S1421.

  (Step S1417) The processing unit 12 acquires a product identifier or a product identifier and a store clerk identifier from the product selection received in Step S1416.

  (Step S1418) The corresponding product selection unit 433 uses the product identifier acquired in Step S1417 or the product corresponding to the product information stored in the product information storage unit 411 using the product identifier and the store clerk identifier. Select one or more products. Details of the selection of the product have been described above.

  (Step S1419) The product attribute information acquisition unit 432 includes one or more product attribute information corresponding to the product identifier acquired in step S1417, and one or more product attribute information of each of the one or more products selected in step S1418. Is acquired from the product information storage unit 411. The screen configuration unit 437 is a screen in which one or more product attribute information of the product selected by the store clerk is associated with one or more product attribute information of the product selected by the corresponding product selection unit 433. Configure screen information.

  (Step S1420) The screen output unit 441 transmits the screen information configured in step S1419 to the clerk terminal 2. The process returns to step S1401.

  (Step S1421) The product change instruction receiving unit 424 determines whether or not a product change instruction has been received from the clerk terminal 2. If a product change instruction has been received, the process goes to step S1422. If a product change instruction has not been received, the process returns to step S1401.

  (Step S1422) The processing unit 12 acquires a product identifier or a product identifier and a store clerk identifier from the product change instruction received in Step S1421. Go to step S1418.

  In the flowchart of FIG. 14, the process is terminated by powering off or a process termination interrupt.

  Next, the association processing in step S1404 will be described with reference to the flowchart in FIG. The operation of the information system A will be described.

  (Step S1501) Corresponding unit 434 assigns 1 to counter i.

  (Step S1502) Corresponding unit 434 determines whether or not the i-th store clerk identifier exists. If the i-th store clerk identifier exists, the process goes to step S1503, and if the i-th store clerk identifier does not exist, the process returns to the upper level process. Here, it is preferable that the response unit 434 determines whether or not the i-th store clerk identifier exists from the store clerk identifier of the store clerk who transmitted the correspondence information from the store clerk terminal 2, for example. . That is, it is preferable that the clerk identifier and the product identifier are associated with each other only for the clerk who has not selected the recommended product.

  (Step S1503) Corresponding unit 434 acquires store clerk information corresponding to the i-th store clerk identifier from store clerk information storage unit 412.

  (Step S1504) Corresponding unit 434 determines a product corresponding to the i-th clerk identifier using the clerk information acquired in step S1503. As described above, there may be various products determination algorithms (corresponding algorithms performed by the corresponding unit 434), and any algorithm may be used.

  (Step S1505) The correspondence unit 434 increments the counter i by 1. The process returns to step S1502.

  Next, the screen configuration processing in step S1406 will be described using the flowchart in FIG.

  (Step S1601) The store clerk attribute information acquisition unit 431 substitutes 1 for a counter i.

  (Step S1602) The clerk attribute information acquisition unit 431 determines whether or not the i-th clerk identifier exists in the clerk information storage unit 412. If the i-th clerk identifier exists, the process goes to step S1603, and if not, the process goes to step S1610.

  (Step S1603) The store clerk attribute information acquisition unit 431 acquires from the store clerk information storage unit 412 one or more store clerk attribute information paired with the i-th store clerk identifier. Needless to say, the salesclerk attribute information acquired here may be only information used to configure the screen information.

  (Step S1604) The product attribute information acquisition unit 432 assigns 1 to the counter j.

  (Step S1605) The product attribute information acquisition unit 432 determines whether or not the correspondence information storage unit 413 has a j-th product identifier paired with the i-th store clerk identifier. If the j-th product identifier exists, the process goes to step S1606, and if not, the process goes to step S1608.

  (Step S1606) The product attribute information acquisition unit 432 acquires from the product information storage unit 411 one or more product attribute information that is paired with the jth product identifier. Needless to say, the product attribute information acquired here may be only the information used to configure the screen information.

  (Step S 1607) The product attribute information acquisition unit 432 increments the counter j by 1. The process returns to step S1605.

  (Step S1608) The screen configuration unit 437 uses the one or more clerk attribute information acquired in step S1603 and the one or more product attribute information acquired in step S1606 to display screen information corresponding to the i-th clerk identifier. Configure. This screen information is a part of the entire screen information.

  (Step S1609) The salesclerk attribute information acquisition unit 431 increments the counter i by one. The process returns to step S1602.

  (Step S1610) The screen configuration unit 437 configures the entire screen information using the screen information corresponding to each store clerk configured in step S1608. Return to upper process.

  In the flowchart of FIG. 16, after configuring the screen information for each clerk, the screen information is integrated to configure the entire screen information. However, the processing of step S1608 may not be performed, and the screen information may be configured at a time after the salesclerk attribute information and product attribute information for each salesclerk are all prepared. That is, the algorithm which comprises screen information is not ask | required.

  Next, the second screen information configuration processing in step S1412 will be described using the flowchart in FIG.

  (Step S1701) The product attribute information acquisition unit 432 acquires the product identifier included in the product change instruction received in step S1411. The product identifier is a so-called original product identifier.

  (Step S1702) The product attribute information acquisition unit 432 acquires, from the product information storage unit 411, one or more product attribute information that is paired with the original product identifier acquired in step S1701.

  (Step S1703) The salesclerk attribute information acquisition unit 431 acquires from the correspondence information storage unit 413 one or more salesclerk identifiers that are paired with the original product identifier acquired in step S1701.

  (Step S1704) The store clerk attribute information acquisition unit 431 assigns 1 to the counter i.

  (Step S1705) The clerk attribute information acquisition unit 431 determines whether or not the i-th clerk identifier exists among the one or more clerk identifiers acquired in step S1703. If the i-th clerk identifier exists, the process goes to step S1706, and if not, the process goes to step S1714.

  (Step S1706) The store clerk attribute information acquisition unit 431 acquires one or more store clerk attribute information paired with the i-th store clerk identifier from the store clerk information storage unit 412. Needless to say, the salesclerk attribute information acquired here may be only information used to configure the screen information.

  (Step S 1707) The product attribute information acquisition unit 432 substitutes 1 for the counter j.

  (Step S 1708) The product attribute information acquisition unit 432 determines whether or not the correspondence information storage unit 413 has a j-th product identifier paired with the i-th store clerk identifier. If the j-th product identifier is present, the process goes to step S1709; otherwise, the process goes to step S1712.

  (Step S1709) The product attribute information acquisition unit 432 acquires from the product information storage unit 411 one or more product attribute information paired with the jth product identifier. Needless to say, the product attribute information acquired here may be only the information used to configure the screen information.

  (Step S <b> 1710) The comment acquisition unit 436 acquires a comment that is paired with the j th product identifier and the i th clerk identifier from the comment storage unit 414.

  (Step S1711) The product attribute information acquisition unit 432 increments the counter j by 1. The process returns to step S1708.

  (Step S1712) The screen configuration unit 437 uses the one or more clerk attribute information acquired in step S1706, the one or more product attribute information acquired in step S1709, and the comment acquired in step S1710. The screen information corresponding to the i-th clerk identifier is configured. This screen information may be a part of the entire screen information.

  (Step S1713) The screen configuration unit 437 increments the counter i by 1. The process returns to step S1705.

  (Step S1714) The screen configuration unit 437 configures the entire screen information using the screen information corresponding to each store clerk configured in step S1712 and the one or more product attribute information acquired in step S1702. Return to upper process.

  In the flowchart of FIG. 17, after the screen information is configured for each clerk, the screen information is integrated to configure the entire screen information. However, the processing of step S1712 may not be performed, and the screen information may be configured at a time after all the salesclerk attribute information and product attribute information for each salesclerk have been prepared. That is, the algorithm which comprises screen information is not ask | required.

  Further, in the flowchart of FIG. 17, the process of step S1702 may not be performed. In such a case, in step S1714, the screen configuration unit 437 configures the entire screen information using the screen information corresponding to each store clerk configured in step S1712.

  Next, the operation of the clerk terminal 2 will be described. The clerk acceptance unit 22 of the clerk terminal 2 accepts information and instructions such as correspondence information and comments. Then, the store clerk processing unit 23 converts the instructions and information received by the store clerk receiving unit 22 into a data structure for transmission. At that time, the store clerk processing unit 23 reads the store clerk identifier in the store clerk storage unit 21 and adds the store clerk identifier to an instruction or information for transmitting the store clerk identifier. The clerk transmission unit 24 transmits the instructions and information acquired by the clerk processing unit 23 to the screen generation device 1. Next, the store clerk receiving unit 25 receives various types of information from the screen generation device 1 in response to the transmission of instructions and information. Then, the clerk output unit 26 outputs the information received by the clerk receiving unit 25.

  Next, the operation of the user terminal 3 will be described. The user reception unit 32 of the user terminal 3 receives various instructions and information such as a screen transmission instruction. Next, the user processing unit 33 converts the instruction and information received by the user receiving unit 32 into a data structure for transmission. At that time, the user processing unit 33 reads the user identifier in the user storage unit 31 and adds it to the instruction or information for transmitting the user identifier. The user transmission unit 34 transmits the instructions and information acquired by the user processing unit 33 to the screen generation device 1. In response to the transmission of such an instruction or information, the user reception unit 35 receives information such as screen information and comments from the screen generation device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35.

  Hereinafter, a specific operation of the information system A in the present embodiment will be described. FIG. 12 is a conceptual diagram of the information system A.

  Now, the product information storage unit 411 stores the product information management table shown in FIG. The product information management table stores one or more records having product identifiers and product attribute information groups. The product attribute information group is one or more product attribute information. Here, the product attribute information group includes “product image”, “type”, “price”, and “description”. “Type” is the type of product. “Price” is the price of a product. The “description” is a sentence explaining the product.

  Further, the store clerk information storage unit 412 stores the store clerk information management table shown in FIG. The clerk information management table stores one or more records having a clerk identifier and a clerk attribute information group. The clerk attribute information group is one or more clerk attribute information. Here, the store clerk attribute information group includes “store clerk image”, “affiliated store name”, “name”, and “age”.

  The correspondence information storage unit 413 stores a correspondence information management table having the structure shown in FIG. The correspondence information management table stores one or more records having “ID”, “clerk identifier”, “original product identifier”, “product identifier”, and “date”. “ID” is information for identifying a record. In the “original product identifier”, usually one product identifier can be stored. One or more product identifiers can be stored in the “product identifier”. The “date” may be a date when the correspondence information is stored, a date when the product corresponding to the store clerk is valid (a date when the correspondence information is used), or the like. The record of the correspondence information management table may not have the “original product identifier”. When the correspondence information has an “original product identifier”, for example, it can be said that the correspondence information is information about a product recommended by a store clerk as a product that matches the product identified by the original product identifier. Further, when the correspondence information does not have the “original product identifier”, for example, it can be said that the correspondence information is information on a product recommended by the store clerk without considering consistency with other products. .

  Further, the comment storage unit 414 stores a comment management table having the structure shown in FIG. The comment management table stores one or more records having “ID”, “clerk identifier”, “product identifier”, and “comment”. “ID” is information for identifying a record.

In this situation, the following three specific examples will be described. Specific example 1 and specific example 2 have different screen information. Specific example 1 is a method for configuring screen information on a clerk basis. Specific example 2 is a method for configuring product-based screen information. Specific example 3 is a case where, when the user selects one product, the screen information on the screen on which the product recommended by the store clerk is posted as the product matching the one product is transmitted to the user terminal 3. is there.
(Specific example 1)

  In the first specific example, the storage unit 41 stores layout information illustrated in FIG. Although the layout information of FIG. 20 is shown graphically, the layout information may be HTML, XML, an image and a program, or the like. Moreover, the rectangle of the broken line of FIG. 20 shows the area | region where the product attribute information of FIG. 5 or the salesclerk attribute information of FIG. 6 is arrange | positioned. It is assumed that the correspondence information management table used in specific example 1 does not have the attribute value of “original product identifier”.

  Further, in the first specific example, it is assumed that each clerk selects a product recommended by the customer every day by 9:00 in the morning and transmits correspondence information to the screen generation device 1. Then, it is assumed that the correspondence unit 434 of the screen generation device 1 automatically allocates (recommends) a product for which the store information has not been transmitted by 9 am in the morning. .

  Now, the clerk “Tanaka Ao” makes the clerk terminal 2 output a product selection screen to identify the product he / she recommends, and is identified by product identifiers “321”, “1064” and “3211”. It is assumed that the selection of the product to be performed is input to the clerk terminal 2. Then, the clerk accepting unit 22 of Tanaka A's clerk terminal 2 accepts the selection of the product identified by the product identifiers “321”, “1064”, and “3211”. Next, the store clerk processing unit 23 reads the store clerk identifier “A” in the store clerk storage unit 21, adds the store clerk identifier to the accepted product identifier, and sends the corresponding information “A; 321, 1064, 3211” to be transmitted. Configure. Next, the clerk transmitting unit 24 transmits the correspondence information “A; 321, 1064, 3211” to the screen generating device 1.

  Further, it is assumed that the clerk “Tanaka Ao” has input a comment to the clerk terminal 2 for each selected product. Then, the salesclerk reception part 22 of Tanaka A's salesclerk terminal 2 receives a comment. The clerk processing unit 23 configures comment information having a clerk identifier “A”, a product identifier to be commented (for example, “321”), and a comment. Then, the clerk transmission unit 24 transmits the comment information acquired by the clerk processing unit 23 to the screen generation device 1. It is assumed that the clerk transmission unit 24 has transmitted comment information corresponding to each of the three selected products to the screen generation device 1.

  Next, the correspondence information receiving unit 421 of the screen generation device 1 receives the correspondence information “A; 321, 1064, 3211” from the salesclerk terminal 2 of Tanaka A's husband. Then, the processing unit 43 accumulates the correspondence information in the correspondence information management table. The correspondence information accumulated here is, for example, information that does not have the attribute value of “original product identifier” in the record of “ID = 231” in FIG. The processing unit 43 acquires today's date “2016/9/10” from a clock (not shown), and accumulates a record having the date of today in the correspondence information management table of FIG.

  Further, the comment receiving unit 423 receives three pieces of comment information from the Tanaka A husband's clerk terminal 2. Then, the comment accumulation unit 435 accumulates the three pieces of comment information in the comment management table (FIG. 18). Note that the accumulated records are the records of “ID = 68”, “ID = 69”, and “ID = 70” in FIG. In FIG. 19, the date is omitted.

  Then, it is assumed that a time (for example, 9 o'clock) when it is necessary to transmit the corresponding information from the store clerk terminal 2 has been passed by selecting a product recommended by each store clerk. Then, the processing unit 43 determines to automatically associate the clerk identifier with one or more product identifiers.

  Next, the correspondence unit 434 automatically selects the products handled by each clerk for the clerk “Yamada Bko”, “Ota Cko”, “Aoki Dko”, and “Kato Eko” who did not send the correspondence information. Allocate to An example of the details of the processing of the corresponding unit 434 that is the allocation method has been described above. Then, three products identified by the product identifiers “2”, “3212”, and “322” are allocated to “Yamada B child”, and the product identifiers “78” and “78” are assigned to “Ota C child”. Three products identified by “522” and “1088” are allocated, and three products identified by the product identifiers “7”, “821”, and “3926” are allocated to “Aoki D child”, and “Kato Eko” is allocated. It is assumed that three products identified by product identifiers “222”, “671”, and “4056” are allocated. Then, the correspondence unit 434 stores, for each clerk's clerk identifier, a record having a clerk identifier, three product identifiers, and today's date “2016/9/10” in the correspondence information management table of FIG. Each of these records is information that does not have the attribute value of “original product identifier” among the records of “ID = 232”, “ID = 233”, “ID = 234”, and “ID = 235” in FIG. Here, it is preferable that the correspondence unit 434 does not associate one product identifier with two or more store clerk identifiers.

  Next, it is detected that correspondence information corresponding to all the store clerk has been accumulated, and the processing unit 43 determines that screen information configuration processing is to be performed.

  Next, the screen composition unit 437 performs the following screen composition processing. In other words, the screen configuration unit 437 acquires, for each clerk identifier, clerk attribute information (here, “clerk image”, “affiliated store name”, “name”) that constitutes screen information. Note that the clerk attribute information constituting the screen information is determined in advance, and for example, the information for identifying the clerk attribute information is included in the layout information shown in FIG. In addition, the screen configuration unit 437 acquires one or more product identifiers that are paired with each store clerk identifier from the correspondence information management table. The screen composition unit 437 is product attribute information paired with one or more acquired product identifiers, and product attribute information constituting the screen information (here, “product image”, “price”, “description”). To get. And the screen structure part 437 arrange | positions the acquired salesclerk attribute information and merchandise attribute information for every salesclerk identifier according to the layout information of FIG. 20, and comprises a web page. Next, the screen information for all the clerk is integrated to form one screen information. That is, for example, the screen composition unit 437 uses the clerk attribute information of the clerk as an anchor, and sets the link destination of the clerk attribute information as image information including product attribute information of the product selected by the clerk or handled by the clerk. Configure information. Next, the screen configuration unit 437 accumulates the screen information integrated in this way in the storage unit 41. That is, when the salesclerk attribute information of the salesclerk is pressed on the screen configured using the screen information, a screen having the product attribute information of the product linked to the salesclerk attribute information is output.

  Here, it is assumed that the screen information is, for example, HTML. Further, for example, it is assumed that the screen corresponding to the screen information corresponding to the store clerk “Tanaka Ao” is FIG. 7 and the screen corresponding to the screen information corresponding to the store clerk “Yamada Boko” is FIG. FIG. 7 is a screen when the clerk attribute information of the clerk “Tanaka Ao” is selected, and FIG. 8 is a screen when the clerk attribute information of the clerk “Yamada Bko” is selected.

  Next, it is assumed that the consumer (user) inputs an instruction to output screen information for purchasing on the net to his user terminal 3 in order to purchase clothes on the net. And the user reception part 32 of the said user terminal 3 receives a screen transmission instruction | indication. Next, the user processing unit 33 converts the screen transmission instruction received by the user receiving unit 32 into a data structure to be transmitted. Then, the user transmission unit 34 transmits a screen transmission instruction to the screen generation device 1.

  Next, the reception unit 42 of the screen generation device 1 receives a screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

  Next, the user reception unit 35 of the user terminal 3 receives the screen information from the screen generation device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35. An example of such output is shown in FIG. For example, it is assumed that the default of the screen is a state in which the clerk “Ao Tanaka” is selected.

  Next, it is assumed that the user presses the clerk attribute information of the clerk “Yamada Bko” on the screen of FIG. Then, the user reception unit 32 of the user terminal 3 receives selection of salesclerk attribute information of the salesclerk “Yamada Boko”, and the user output unit 36 outputs the screen of FIG.

  Then, for example, it is assumed that the user inputs selection of a product for the middle one piece (1401) from the screen of FIG. Then, the user reception unit 32 receives selection of a product identified by the product identifier “3212”. For example, the screen information constituting the screen of FIG. 8 has a product identifier “3212” in association with the image or area 1401.

  Next, the user processing unit 33 converts the product selection into a product selection instruction to be transmitted. Next, the user transmission unit 34 transmits a product selection instruction including the product identifier “3212” to the screen generation device 1.

  Next, the product selection receiving unit 422 receives a product selection including the product identifier “3212”. Next, the purchase promotion processing unit 438 performs purchase promotion processing for purchasing the product identified by the product identifier “3212”.

  As described above, in this specific example, the web page in which the information on the product recommended by the store clerk or / and the information on the product automatically allocated to the store clerk and the information on the store clerk is automatically generated.

  In this specific example, a comment (usually information for product recommendation) input by the store clerk may be output to the user terminal 3. It is preferable that the comment is output together with the product attribute information and the clerk attribute information.

Needless to say, in this specific example, the layout of the screen information does not matter. A screen example to which screen layout information is applied may be as shown in FIG. The screen of FIG. 25 forms a higher-level screen (2501) using a plurality of store clerk information, and the store clerk attribute information of each store clerk on the screen is a hyperlink, and each store clerk is pressed by pressing the store clerk attribute information. Is configured to output a lower screen (2502) including product information of a product recommended or in charge. The upper screen and the lower screen indicate that the screen is hierarchized.
(Specific example 2)

  In the second specific example, the storage unit 41 stores the layout information illustrated in FIG. Note that the definition enclosed in <screen> </ screen> 1501 in the layout information 1501 in FIG. 21 is the definition of the entire screen. In FIG. 21, 2102 is a definition of <clerk information> in 2101.

  In FIG. 21, <v> </ v> indicates that the elements inside are arranged vertically. <H> </ h> indicates that the elements inside are arranged side by side. “While {}” indicates that an element in {} appears repeatedly. In addition, <product image> is assigned a product image in the product attribute information. The <clerk image> is substituted with the clerk image in the clerk attribute information. <Comment> is assigned a comment in the clerk attribute information.

  In this state, each clerk managed in the clerk information management table of FIG. 6 on 2016/9/11 selects a product recommended by himself, and a recommended comment is displayed on the clerk terminal 2 for each product. Suppose you have entered it. Then, information that does not have the attribute value of “original product identifier” among the corresponding information such as “ID = 300”, “ID = 301”, and “ID = 302” in FIG. Is stored in the correspondence information management table of FIG. Further, it is assumed that records such as “ID = 100”, “ID = 101”, “ID = 102”, and “ID = 103” in FIG.

  Then, it is time to perform the screen information configuration process, and the processing unit 43 determines that the screen information configuration process is to be performed. The screen configuration unit 437 performs screen configuration processing as follows.

  That is, the screen configuration unit 437 first acquires the product identifier of the product selected by the store clerk from the correspondence information management table of FIG. That is, the screen configuration unit 437 acquires a product identifier corresponding to today's date “2016/9/11”. And the screen structure part 437 is the product attribute information which becomes a pair with each acquired product identifier, The product image which is the product attribute information which appears in the layout information of FIG. 21 is acquired from the product information management table of FIG. . Further, the screen configuration unit 437 acquires the clerk image and comments, which are clerk attribute information appearing in the layout information of FIG. 21, from the clerk information management table of FIG. Then, the screen configuration unit 437 interprets the layout information of FIG. 21 and configures the screen information using the acquired product image, salesclerk image, and comment according to the layout information of FIG. In addition, in the situation where layout information exists, is information included in the layout information, and information that is an element of the screen (here, a product image, a clerk image, and a comment) exists, the technology that configures the screen information is Since it is a well-known technique, detailed description is abbreviate | omitted. The screen configuration unit 437 accumulates the configured screen information in the storage unit 41.

  Next, it is assumed that the consumer (user) inputs an instruction to output screen information for purchasing on the net to his user terminal 3 in order to purchase clothes on the net. And the user reception part 32 of the said user terminal 3 receives a screen transmission instruction | indication. Next, the user processing unit 33 converts the screen transmission instruction received by the user receiving unit 32 into a data structure to be transmitted. Then, the user transmission unit 34 transmits a screen transmission instruction to the screen generation device 1.

  Next, the reception unit 42 of the screen generation device 1 receives a screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

  Next, the user reception unit 35 of the user terminal 3 receives the screen information from the screen generation device 1. Next, the user output unit 36 outputs the information received by the user reception unit 35. An example of such output is shown in FIG. For example, it is assumed that the default of the screen is a state in which the product with the product identifier “1” is selected. In FIG. 22, the clerk image of the clerk who selected the product with the product identifier “1” is associated with the comment corresponding to the product with the product identifier “1”.

  Next, it is assumed that the user has selected the product image of the rightmost polo shirt. Then, the user reception unit 32 of the user terminal 3 receives a product change instruction having the product identifier “322”. Next, the user processing unit 33 converts the product change instruction into a data structure to be transmitted. Then, the user transmission unit 34 transmits the product change instruction to the screen generation device 1.

  Next, the product change instruction receiving unit 424 of the screen generation device 1 receives the product change instruction having the product identifier “322”. Next, the comment acquisition unit 436 acquires a comment that is paired with the product identifier “322” corresponding to the product change instruction from the comment storage unit 414. Further, the store clerk identifiers “B” and “D” that are paired with the product identifier “322” are also acquired from the correspondence information management table. Then, the comment acquisition unit 436 acquires the clerk images of the clerk identifiers “B” and “D” from the clerk information management table. Next, the comment output unit 442 associates the comment with the clerk image and transmits the comment to the user terminal 3 that has transmitted the product change instruction.

  Next, the user reception unit 35 of the user terminal 3 receives two sets of the comment and the clerk image from the screen generation device 1. And the user output part 36 outputs the information which the user receiving part 35 received. An example of such output is shown in FIG. In FIG. 23, the comment 2301 is replaced, and the clerk image 2303 and the comment 2302 are newly displayed. Further, in FIG. 23, the store clerk image and the comment of the store clerk “Ota Coko” in 2201 of FIG. 22 are deleted.

  As described above, in this specific example, the web page including the comment input by the store clerk and the information on the product recommended by the store clerk is associated with the information on the store clerk.

Needless to say, in this specific example, the layout of the screen information does not matter. That is, the layouts of FIGS. 22 and 23 are examples of screens.
(Specific example 3)

  In Specific Example 3, the storage unit 41 stores layout information illustrated in FIG. Although the layout information of FIG. 24 is shown graphically, the layout information may be HTML, XML, an image and a program, or the like. 24 indicates an area in which the product attribute information of FIG. 5 or the clerk attribute information of FIG. 6 is arranged.

  Further, in the specific example 3, it is assumed that each clerk selects a product recommended by himself by 9:00 in the morning and transmits correspondence information to the screen generation device 1 every day.

  Now, it is assumed that the store clerk “Tanaka Ao” has output a product selection screen to his store clerk terminal 2. Note that the product selection screen here is a screen for selecting the original product. Next, it is assumed that the store clerk “Tanaka Ao” inputs to the store clerk terminal 2 the selection of the product identified by the product identifier “3311”. The selection of the product here is the selection of the original product. Next, the clerk accepting unit 22 of Tanaka A's clerk terminal 2 accepts the selection of the product identified by the product identifier “3311”. Next, the store clerk processing unit 23 reads the store clerk identifier “A” in the store clerk storage unit 21, adds the store clerk identifier to the accepted product identifier, and configures the corresponding information “A; 3311” to be transmitted. Next, the clerk transmitting unit 24 transmits the correspondence information “A; 3311” to the screen generating device 1. The product identifier “3311” is an original product identifier.

  Next, the product selection receiving unit 422 of the screen generation device 1 receives the selection of the product from the store terminal 3.

  Next, the processing unit 12 acquires a product identifier “3311” and a store clerk identifier “A” from the received product selection.

  Next, the corresponding product selection unit 433 is identified by, for example, the product identifier “3311” from the product information management table of FIG. 5 using the product identifier or the product identifier “3311” and the store clerk identifier “A”. One or more products that are likely to be matched with the product and that are likely to be selected by the store clerk with the store clerk identifier “A” are selected. Note that the corresponding product selection unit 433, for example, as described above, one or more product attribute information of the product identified by the product identifier “3311”, one or more store clerk attribute information of the store clerk identifier “A”, and a clerk The sales history information of the clerk with the identifier “A” is applied to the recommendation technique, and one or more products are selected. The corresponding product selection unit 433 uses the one product identifier to select another product. Various recommendation algorithms such as collaborative filtering can be used, and the conventional technology is sufficient. Is omitted.

  Next, the product attribute information acquisition unit 432 obtains one or more product attribute information corresponding to the product identifier “3311” and one or more product attribute information of each of the one or more products selected by the corresponding product selection unit 433. Obtained from the merchandise information management table (FIG. 5).

  The screen configuration unit 437 is a screen in which one or more product attribute information of the product selected by the store clerk is associated with one or more product attribute information of the product selected by the corresponding product selection unit 433. Configure screen information.

  Next, the screen output unit 441 transmits the screen information configured by the screen configuration unit 437 to the salesclerk terminal 2 of Tanaka Ao.

  Next, Tanaka A's salesclerk terminal 2 receives the screen information and outputs a product selection screen using the screen information. The product selection screen is a screen on which Ao Tanaka selects a product that matches the product identified by the product identifier “3311”.

  Next, Ao Tanaka inputs to the clerk terminal 2 the selection of the product identified by the product identifiers “321”, “1064”, and “3211” on the product selection screen output to the clerk terminal 2. Suppose you have gone. Then, the clerk accepting unit 22 of Tanaka A's clerk terminal 2 accepts the selection of the product identified by the product identifiers “321”, “1064”, and “3211”. Next, the store clerk processing unit 23 reads the store clerk identifier “A” in the store clerk storage unit 21, and obtains the store clerk identifier, the product identifier “3311” of the original product, and the three product identifiers received by the store clerk receiving unit 22. And corresponding information “A; 3311; 321, 1064, 3211”. Next, the store clerk transmitting unit 24 transmits the correspondence information “A; 3311; 321, 1064, 3211” to the screen generation device 1.

  Further, it is assumed that the clerk “Tanaka Ao” has input a comment to the clerk terminal 2 for each selected product. Then, the salesclerk reception part 22 of Tanaka A's salesclerk terminal 2 receives a comment. The clerk processing unit 23 configures comment information having a clerk identifier “A”, a product identifier to be commented (for example, “321”), and a comment. Then, the clerk transmission unit 24 transmits the comment information acquired by the clerk processing unit 23 to the screen generation device 1. It is assumed that the clerk transmission unit 24 has transmitted comment information corresponding to each of the three selected products to the screen generation device 1.

  Next, the correspondence information receiving unit 421 of the screen generation device 1 receives the correspondence information “A; 3311; 321, 1064, 3211” from the Tanaka A husband's clerk terminal 2. Then, the processing unit 43 accumulates the correspondence information in the correspondence information management table. The correspondence information accumulated here is, for example, a record of “ID = 231” in FIG. The processing unit 43 acquires today's date “2016/9/10” from a clock (not shown), and accumulates a record having the date of today in the correspondence information management table of FIG.

  Further, the comment receiving unit 423 receives three pieces of comment information from the Tanaka A husband's clerk terminal 2. Then, the comment accumulation unit 435 accumulates the three pieces of comment information in the comment management table (FIG. 19).

  Similarly, the clerk “Yamada B child”, “Ota C child”, “Aoki D child”, and “Kato Eko” select the recommended product for the original product identifier “3311” and each clerk. Suppose that the salesclerk terminal 2 has sent the correspondence information to the screen generation device 1.

  Then, it is assumed that the screen generation device 1 receives and accumulates correspondence information and the like from the clerk terminals 2 of the clerk “Yamada Bko”, “Ota Cko”, “Aoki Dko”, and “Kato Eko”. Such correspondence information is a record of “ID = 232, 233, 234, 235” in FIG.

  Next, it is assumed that the consumer (user) inputs an instruction to output screen information for purchasing on the net to his user terminal 3 in order to purchase shoes on the net. And the user reception part 32 of the said user terminal 3 receives a screen transmission instruction | indication. Next, the user processing unit 33 converts the screen transmission instruction received by the user receiving unit 32 into a data structure to be transmitted. Then, the user transmission unit 34 transmits a screen transmission instruction to the screen generation device 1.

  Next, the reception unit 42 of the screen generation device 1 receives a screen transmission instruction from the user terminal 3. Next, the screen output unit 441 acquires screen information corresponding to the screen transmission instruction from the storage unit 41 and transmits the screen information to the user terminal 3 that has transmitted the screen transmission instruction.

  Next, the user receiving unit 35 of the user terminal 3 receives and outputs the screen information. Then, it is assumed that the user selects the product identified by the product identifier “3311” from the output screen. Then, the user terminal 3 receives a product change instruction having the product identifier “3311”. Then, the user terminal 3 transmits the product change instruction to the screen generation device 1.

  Next, the product change instruction receiving unit 424 receives a product change instruction having the product identifier “3311” from the user terminal 3.

  Next, the screen configuration unit 437 and the like perform processing for configuring screen information to be transmitted. That is, first, the product attribute information acquisition unit 432 acquires the product identifier “3311” included in the received product change instruction. The product identifier “3311” is an original product identifier.

Next, the product attribute information acquisition unit 432 acquires, from the product information storage unit 111, one or more product attribute information that is paired with the original product identifier “3311”.
The store clerk attribute information acquisition unit 431 acquires one or more store clerk identifiers (“A”, “B”, “C”, “D”, “E”) paired with the original product identifier from the correspondence information management table (FIG. 18).

  Next, the store clerk attribute information acquisition unit 431 acquires one or more store clerk attribute information paired with each store clerk identifier from the store clerk information management table (FIG. 6).

  Next, the product attribute information acquisition unit 432 acquires, from the correspondence information management table, for each store clerk identifier, one or more product identifiers paired with the original product identifier “3311” and each store clerk identifier.

  Next, the product attribute information acquisition unit 432 acquires one or more product attribute information that is paired with each acquired product identifier from the product information management table.

  Further, the comment acquisition unit 436 acquires, for each clerk identifier, a comment that is paired with a combination of the product identifier and the clerk identifier from the comment management table (FIG. 19).

  Next, the screen configuration unit 437 arranges the acquired information according to the layout information of FIG. 24 and configures the screen information.

  Next, the screen output unit 441 transmits the configured screen information to the user terminal 3 that has transmitted the product change instruction.

  Next, the user terminal 3 receives and outputs screen information. An example of such output is shown in FIG.

  In FIG. 9, if the user presses a purchase button 901 on the screen, the process proceeds to a purchase process. In addition, in FIG. 9, if the user presses a polo shirt area 902 on the screen, for example, the screen shifts to a detailed screen of the polo shirt. In addition, in FIG. 9, when the user presses a pants area 903 on the screen, for example, the screen shifts to a detail screen for the pants. Furthermore, if the tab 904 of Mr. B Yamada is pressed, for example, three products (ID “2”, “3212”, “322”) recommended by Mr. B Yamada as products that match the shoes at the top of the screen. Information is displayed. An example of such information is shown in FIG. Since this process is a known technique, a detailed description is omitted.

  As described above, according to the present embodiment, it is possible to easily create a screen on which product information corresponding to each store clerk is posted.

  Moreover, according to this Embodiment, the screen information which comprises the screen on which the information of the product which each store clerk recommends was easily produced by each store clerk selecting a product.

  Further, according to the present embodiment, it is possible to easily create screen information that constitutes a screen on which product information corresponding to each store clerk is posted without each store clerk performing product selection work.

  Further, according to the present embodiment, it is possible to configure screen information constituting an easy-to-see screen in which each clerk and a product are associated with each other.

  Furthermore, according to this Embodiment, the screen information which comprises the screen which can output the salesclerk's comment with respect to each product can be comprised.

  Note that the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded and distributed on a recording medium such as a CD-ROM. This also applies to other embodiments in this specification. In addition, the software which implement | achieves the screen generation apparatus 1 in this Embodiment is the following programs. That is, the computer-accessible recording medium includes a product information storage unit that stores a product identifier for identifying a product and two or more product information including one or more product attribute information that is attribute information of the product, and a salesclerk. The clerk information storage unit stores two or more clerk information having one or more clerk attribute information that is attribute information of the clerk to be identified and the clerk information and the product, and the clerk identifier is one or more. A correspondence information storage unit that stores two or more pieces of correspondence information having a product identifier, and the computer stores one or more clerk attribute information paired with a clerk identifier included in each of the two or more pieces of correspondence information. One or more products paired with a clerk attribute information acquisition unit acquired from the clerk information storage unit and one or more product identifiers paired with a clerk identifier included in each of the two or more correspondence instructions Product attribute information acquisition unit for acquiring sex information from the product information storage unit, one or more clerk attribute information acquired by the clerk attribute information acquisition unit for each clerk identifier included in each of the two or more correspondence instructions, A program for functioning as a screen configuration unit that configures screen information that associates one or more product attribute information acquired by the product attribute information acquisition unit, and a screen output unit that outputs the screen information configured by the screen configuration unit; It is.

  In the above program, the computer is information for associating a clerk with a product, and further functions as a correspondence information receiving unit that accepts two or more correspondence information having a clerk identifier and one or more product identifiers, and the correspondence information storage unit It is preferable that the two or more stored correspondence information is a program that causes a computer to function as the correspondence information received by the correspondence information receiving unit.

  In the program, the correspondence information includes a store clerk identifier, an original product identifier for identifying the original product that is one product, and one or more product identifiers of products recommended by the store clerk for the original product, The store clerk attribute information acquisition unit acquires one or more store clerk identifiers paired with the received original product identifier from the two or more correspondence information, and one or more pair clerk identifiers paired with the acquired one or more store clerk identifiers The store clerk attribute information is acquired from the store clerk information storage unit, and the product attribute information acquisition unit acquires one or more product identifiers paired with the received original product identifier from the two or more correspondence information, and the acquisition One or more product attribute information paired with each of the one or more product identifiers is acquired from the product information storage unit, and the screen configuration unit is configured to acquire one or more store clerk attribute information acquired by the store clerk attribute information acquisition unit, Yo As constituting the screen information of a screen having one or more product attribute information the product attribute information acquiring unit has acquired, it is preferred that a program causing a computer to function.

  In the program, the product attribute information acquisition unit also acquires one or more product attribute information paired with the received original product identifier from the product information storage unit, and the screen configuration unit includes the product attribute information It is preferable that the program causes the computer to function as the screen information of the screen having one or more product attribute information paired with the original product identifier acquired by the acquisition unit.

  In the above program, the computer includes one or more product attribute information included in each of the two or more product information stored in the product information storage unit, and two or more store clerk information stored in the store clerk information storage unit. Using the one or more store clerk attribute information, the function unit further functions as a corresponding unit that associates each of two or more store clerk identifiers with one or more product identifiers, and the correspondence instruction receiving unit includes a clerk identifier associated with the corresponding unit It is preferable that the program functions as a computer that accepts two or more correspondence instructions having one or more product identifiers.

  In the above program, the product is associated with a store clerk, and further functions as a corresponding product selection unit that selects a product corresponding to one or more product attribute information satisfying a predetermined condition. Each of the two or more items using the one or more item attribute information included in the item information of each item selected by the item and one or more store clerk attribute information included in each of the two or more store clerk information stored in the store clerk information storage unit. A program that causes a computer to function as a store clerk identifier and one or more product identifiers is preferable.

  In the above program, the computer includes a product selection receiving unit that receives selection of a product for the screen output by the screen output unit, and a process for proceeding with the purchase of the product corresponding to the selection of the product received by the product selection receiving unit. It is preferable that the program further function as a purchase promotion processing unit that performs a certain purchase promotion process.

  In the program, one item attribute information of the one or more item attribute information is an image of an item, and one clerk attribute information of the one or more clerk attribute information is an image of a clerk, The screen configuration unit is a screen having a clerk area including two or more selection areas of the clerk including the clerk image corresponding to the clerk identifier, and corresponding to the clerk identifier corresponding to the selected selection area. A program that causes a computer to function as a screen that includes one or more product areas including one or more product images is preferable.

  In the above program, the recording medium further includes a comment storage unit that stores one or more comments associated with the clerk identifier and the product identifier, and the computer includes a clerk identifier and a product identifier included in the correspondence instruction. A comment accepting unit that accepts a comment associated with the comment, a comment accumulating unit that accumulates the comment accepted by the comment accepting unit in the comment storage unit in association with the store clerk identifier and the product identifier, and a selected product A product change instruction receiving unit that receives a product change instruction having a product identifier, and corresponding to the product identifier of the product change instruction and the clerk identifier of the selected clerk in response to the product change instruction A comment acquisition unit that acquires a comment from the comment storage unit, and the comment acquisition unit acquires the comment. Is suitably a further programmed to function as a comment output unit for outputting placement.

  FIG. 26 shows the external appearance of a computer that executes the program described in this specification to realize the screen generation device 1 and the like according to the various embodiments described above. The above-described embodiments can be realized by computer hardware and a computer program executed thereon. FIG. 26 is an overview diagram of the computer system 300, and FIG. 27 is a block diagram of the system 300.

  In FIG. 26, a computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303, and a monitor 304.

  27, in addition to the CD-ROM drive 3012, the computer 301 includes an MPU 3013, a bus 3014 connected to the CD-ROM drive 3012, a ROM 3015 for storing a program such as a bootup program, and an MPU 3013. It includes a RAM 3016 for temporarily storing application program instructions and providing a temporary storage space, and a hard disk 3017 for storing application programs, system programs, and data. Although not shown here, the computer 301 may further include a network card that provides connection to a LAN.

  A program that causes the computer system 300 to execute the functions of the screen generation device 1 and the like of the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. . Alternatively, the program may be transmitted to the computer 301 via a network (not shown) and stored in the hard disk 3017. The program is loaded into the RAM 3016 at the time of execution. The program may be loaded directly from the CD-ROM 3101 or the network.

  The program does not necessarily include an operating system (OS), a third-party program, or the like that causes the computer 301 to execute the functions of the screen generation device 1 according to the above-described embodiment. The program only needs to include an instruction portion that calls an appropriate function (module) in a controlled manner and obtains a desired result. How the computer system 300 operates is well known and will not be described in detail.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by a modem or an interface card in the transmission step (only performed by hardware) Processing) is not included.

  Further, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  Further, in each of the above embodiments, it goes without saying that two or more communication units existing in one apparatus may be physically realized by one medium.

  In each of the above embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices.

  The present invention is not limited to the above-described embodiments, and various modifications are possible, and it goes without saying that these are also included in the scope of the present invention.

  As described above, the clerk evaluation device according to the present invention has an effect that the clerk can be evaluated using the operation information for the product information of the product recommended by the clerk, and is useful as a clerk evaluation device.

DESCRIPTION OF SYMBOLS 1 Clerk evaluation apparatus 2 Clerk terminal 3 User terminal 4 Screen generation apparatus 11, 41 Storage part 12 Receiving part 13, 43 Processing part 14, 44 Output part 15 Transmission part 21 Clerk storage part 22 Clerk reception part 23 Clerk processing part 24 Clerk transmission Unit 25 Clerk reception unit 26 Clerk output unit 31 User storage unit 32 User reception unit 33 User processing unit 34 User transmission unit 35 User reception unit 36 User output unit 42 Reception unit 111 Screen information storage unit 112, 413 Corresponding information storage unit 113 Evaluation Information storage unit 121 Operation information reception unit 131 Evaluation information generation unit 141 Evaluation information output unit 151 Screen information transmission unit 411 Product information storage unit 412 Clerk information storage unit 414 Comment storage unit 421 Corresponding information reception unit 422 Product selection reception unit 423 424 Product change instruction receiving unit 431 Clerk attribute information Acquisition unit 432 Product attribute information acquisition unit 433 Corresponding product selection unit 434 Corresponding unit 435 Comment accumulation unit 436 Comment acquisition unit 437 Screen configuration unit 438 Purchase promotion processing unit 441 Screen output unit 442 Comment output unit

Claims (11)

An operation information receiving unit that receives operation information having a product identifier, which is information related to a screen for associating store clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers;
Evaluation information that increases the number of pieces of operation information received by the operation information receiving unit in association with a product clerk identifier that is paired with a product identifier included in the operation information received by the operation information receiving unit. An evaluation information generation unit for generating
A clerk evaluation device comprising: an evaluation information output unit that outputs the evaluation information generated by the evaluation information generation unit in association with a clerk identifier. The operation information has a store clerk identifier,
The evaluation information generation unit
2. The evaluation information is generated such that, as the number of pieces of operation information received by the operation information receiving unit increases in association with the store clerk identifier included in the operation information received by the operation information receiving unit, the evaluation of the store clerk becomes higher. The clerk evaluation device described. A correspondence information storage unit for storing two or more pieces of correspondence information, which is information for associating a clerk with a product and has a clerk identifier and one or more product identifiers;
The evaluation information generation unit
The number of operation information received by the operation information receiving unit by acquiring from the correspondence information storage unit a store clerk identifier paired with the product identifier included in the operation information received by the operation information receiving unit. The clerk evaluation device according to claim 1, wherein the clerk evaluation device generates evaluation information that increases the evaluation of the clerk as the amount of the clerk increases. A screen information storage unit for storing screen information constituting a screen for associating clerk attribute information with one or more product attribute information for each of two or more clerk identifiers;
A screen information transmission unit for transmitting the screen information;
The operation information receiving unit
The clerk evaluation device according to any one of claims 1 to 3, which receives operation information related to an operation on a screen with respect to the screen information transmitted by the screen information transmission unit. The operation information is
The clerk evaluation device according to claim 1 or 2, which is information related to an operation for purchasing a product or information related to an operation for browsing a product. The operation information has an operation identifier for identifying the type of operation,
The operation information receiving unit
Receiving operation information having two or more different operation identifiers;
The evaluation information generation unit
The clerk evaluation device according to any one of claims 1 to 5, wherein evaluation information is generated with different weights according to operation identifiers. The screen information in the screen information storage unit is screen information generated by a screen generation device,
The screen generation device includes:
A product information storage unit for storing two or more product information having a product identifier for identifying a product and one or more product attribute information that is attribute information of the product;
A store clerk information storage unit for storing two or more store clerk information having a store clerk identifier for identifying a store clerk and one or more store clerk attribute information that is attribute information of the store clerk;
A correspondence information storage unit that is information for associating a clerk with a product and stores two or more correspondence information having a clerk identifier and one or more product identifiers;
A store clerk attribute information acquisition unit that acquires from the store clerk information storage unit one or more store clerk attribute information paired with a store clerk identifier included in each of the two or more correspondence information;
A product attribute information acquisition unit that acquires, from the product information storage unit, one or more product attribute information that is paired with one or more product identifiers that are paired with a store clerk identifier included in each of the two or more correspondence instructions;
For each clerk identifier included in each of the two or more correspondence instructions, one or more clerk attribute information acquired by the clerk attribute information acquisition unit is associated with one or more product attribute information acquired by the product attribute information acquisition unit. A screen configuration unit that configures screen information;
The salesclerk evaluation apparatus according to claim 4, further comprising: a screen output unit that outputs screen information configured by the screen configuration unit. It is information that associates a clerk with a product, and includes a correspondence information storage unit that stores two or more correspondence information having a clerk identifier and one or more product identifiers,
The screen generation device includes:
A correspondence information receiving unit that is information for associating a clerk with a product, and that accepts two or more correspondence information having a clerk identifier and one or more product identifiers;
The clerk evaluation device according to claim 7, wherein the two or more pieces of correspondence information stored in the correspondence information storage unit are correspondence information received by the correspondence information receiving unit. The screen generation device includes:
One or more product attribute information included in each of the two or more product information stored in the product information storage unit, and one or more store clerk attribute information included in the two or more store clerk information stored in the store clerk information storage unit Is further provided with a corresponding unit that associates two or more store clerk identifiers with one or more product identifiers,
The response instruction receiving unit
The clerk evaluation device according to claim 7, wherein two or more correspondence instructions having a clerk identifier associated with the correspondence unit and one or more product identifiers are received. A salesclerk evaluation method realized by an operation information receiving unit, an evaluation information generating unit, and an evaluation information output unit,
The operation information receiving unit is information related to an operation on a screen for screen information constituting a screen for associating store clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers, and operation information having a store clerk identifier Operation information receiving step for receiving,
In association with the clerk identifier included in the operation information received in the operation information receiving step, the evaluation information generation unit increases the evaluation of the clerk as the number of operation information received in the operation information receiving step increases. An evaluation information generation step for generating the evaluation information
A clerk evaluation method comprising: a pre-evaluation information output unit that outputs the evaluation information generated in the evaluation information generation step in association with a clerk identifier. Computer
An operation information receiving unit for receiving operation information having a store clerk identifier, which is information related to operations on screen information for screen information constituting a screen for associating store clerk attribute information with one or more product attribute information for each of two or more store clerk identifiers When,
Evaluation information generation for generating evaluation information that increases the number of operation information received by the operation information receiving unit in association with the store clerk identifier included in the operation information received by the operation information receiving unit, so that the evaluation of the store clerk becomes higher And
It is a program for causing the evaluation information generated by the evaluation information generation unit to function as an evaluation information output unit that outputs the evaluation information in association with a clerk identifier.