JP6676809B1 - System, method, and program for supporting qualitative research - Google Patents

Abstract

[Problem] To improve the convenience of an interview in a qualitative survey. A qualitative survey support server 10 according to an embodiment of the present invention supports a qualitative survey involving an interview with a consumer via an information processing terminal 30 connected via a communication network NW such as the Internet. To provide a qualitative research support service. The server 10 realizes communication (video chat and text chat) between the participant and the moderator through the participant screen and the moderator screen, and the moderator through the moderator screen and the requester screen. Since the communication (text chat) between the requester and the requester is realized, the moderator advances the online interview with the participant, and the moderator and the requester discuss the progress of the interview ( For example, the requester can instruct the moderator). [Selection diagram] Fig. 1

Description

  The present invention relates to systems, methods, and programs for supporting qualitative research with interviews with consumers.

  2. Description of the Related Art Conventionally, a system for supporting a qualitative survey involving a group interview with a plurality of consumers has been proposed. For example, Patent Literature 1 below discloses a qualitative investigation system configured to transmit a message requesting a qualitative investigation to a terminal of a member matching extraction conditions. In this system, for example, the qualitative survey (group interview) is executed via text chat by a plurality of participants who participate in the qualitative survey in response to the above request.

JP 2006-126929 A

  However, in the conventional system as described above, a qualitative survey is performed via text chat between participants, and such a text chat can realize the same experience as a group interview in the conventional qualitative survey. Is hard to say. For example, in a conventional group interview, a moderator conducts the interview, and a client of a qualitative survey (for example, a company that sells the product under investigation) externally (participants recognize the state of the group interview). Although a system is used in which instructions are given to the moderator while confirming (not to be performed), such a system is difficult to be realized in the text chat as described above.

  An object of the present invention is to improve the convenience of interviews in qualitative research. Other objects of the present invention will become apparent by reference to the entire specification.

  The system according to the embodiment of the present invention is a qualitative survey support system to support a qualitative survey involving interviews with consumers, and a plurality of participants who are consumers participating in interviews in a specific qualitative survey, A participant screen displayed on each of a plurality of participant terminals respectively operated by the plurality of participants, and a first communication performed between the moderator and an interviewer of the plurality of participants. A first communication control unit configured to control the first communication performed via a moderator screen displayed on a moderator terminal operated by the moderator; the moderator; A second communication performed between the client and the client of the qualitative survey, wherein the moderator screen and the client Comprising a second communication control unit configured to control said second communication is performed via the requester screen displayed in the requester terminal operated, the.

  According to this configuration, while realizing communication between the participant and the moderator via the participant screen and the moderator screen, the communication between the moderator and the client via the moderator screen and the requester screen is realized. As the moderator communicates, the moderator conducts an online interview with the participant and discusses the progress of the interview between the moderator and the client. Instructions). Thus, the above system improves the convenience of interviews in qualitative research.

  Further, in the above system, the first communication may include a video chat and / or a first text chat. In this case, communication between the participant and the moderator can be realized by video chat and / or text chat.

  In the above system, the first text chat is configured such that a participant stamp used as an answer to a question from the moderator can be used by each of the plurality of participants. You may do it. This enables the participant to easily answer a question from the moderator, and assists the moderator to easily recognize the answer from the participant.

  Further, in the above system, the second communication may include a second text chat. In this case, communication between the moderator and the client can be realized by text chat.

  Further, in the above system, the participant screen is configured so that input and output in the first communication is enabled and input and output in the second communication are disabled. Is configured to allow input and output in the first and second communications, and the requester screen allows only the output in the first communication and the requester screen in the second communication. It may be configured to be able to input and output. In this way, the second communication between the moderator and the client is realized so as not to be recognized by the participant, and the first communication between the participant and the moderator is recognized by the client. Thus, for example, it is possible for the client to give an instruction to the moderator while checking the state of the interview so that the participant does not recognize it. As a result, a use case equivalent to a general interview using a mirror room can be realized online. In other words, the participant can attend the interview in a relaxed state without worrying about the surroundings, while the client can grasp the participant's psychology and real intention. As a result, the convenience of the interview in the qualitative survey is further improved.

  Further, in the above system, further comprising a participant selection unit configured to execute a participant selection process for selecting the plurality of participants from among a plurality of consumers, the participant selection process, Consumer information about each of the plurality of consumers, and at least based on the specified participation conditions, including extracting the candidates of the plurality of participants from the plurality of consumers, Is also good. This assists in the selection of a participant from among multiple consumers.

  A method according to an embodiment of the present invention is a qualitative research support method executed by one or a plurality of computers to support a qualitative survey involving an interview with a consumer, wherein the consumer participates in an interview in a specific qualitative survey. Communication between a plurality of participants who are participants and a moderator of an interview with the plurality of participants, wherein each of the plurality of participant terminals respectively operated by the plurality of participants Controlling the first communication performed via a participant screen displayed on the moderator screen displayed on the moderator terminal operated by the moderator, the moderator, and the specific mode. This is a second communication performed between the client of the qualitative survey and the moderator screen and the operation performed by the client. And a step of controlling the second communication is performed via the requester screen displayed in the requester terminal.

  According to this configuration, while realizing communication between the participant and the moderator via the participant screen and the moderator screen, the communication between the moderator and the client via the moderator screen and the requester screen is realized. As the moderator communicates, the moderator conducts an online interview with the participant and discusses the progress of the interview between the moderator and the client. Instructions). Thus, the above method improves the convenience of interviews in qualitative research.

  A program according to an embodiment of the present invention is a qualitative survey support program for supporting a qualitative survey involving an interview with a consumer, and a consumer participating in an interview in a specific qualitative survey on one or a plurality of computers. A first communication performed between a plurality of participants and a moderator of an interview with the plurality of participants, the first communication being displayed on each of a plurality of participant terminals respectively operated by the plurality of participants. Participant screen, and processing for controlling the first communication performed via a moderator screen displayed on a moderator terminal operated by the moderator, the moderator, and the specific qualitative investigation Is a second communication performed between the presenter and the requester, wherein the moderator screen and the requester operate A process of controlling the second communication is performed via the requester screen displayed in Yoriyukisha terminal, it is executed.

  According to this configuration, while realizing communication between the participant and the moderator via the participant screen and the moderator screen, the communication between the moderator and the client via the moderator screen and the requester screen is realized. As the moderator communicates, the moderator conducts an online interview with the participant and discusses the progress of the interview between the moderator and the client. Instructions). Thus, the above program improves the convenience of interviews in qualitative research.

  Various embodiments of the present invention improve the convenience of interviews in qualitative research.

FIG. 1 is a configuration diagram schematically illustrating a configuration of a network including a qualitative research support server 10 according to an embodiment of the present invention. It is a figure which illustrates the information managed in the consumer information table TA1. It is a figure which illustrates the information managed in project information table TA2. It is a figure which illustrates the information managed in participation application management table TA3. It is a sequence diagram which illustrates the process performed when selecting the participant who participates in the said interview as preliminary preparation of the interview in a qualitative survey. FIG. 3 is a diagram for explaining communication performed among a participant terminal 30, a moderator terminal 30, and a client terminal 30 when an interview is performed. FIG. 3 is a diagram illustrating a moderator screen 50; FIG. 6 is a diagram illustrating a participant screen 60; FIG. 5 is a diagram illustrating a requester screen 70;

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a configuration diagram schematically showing a configuration of a network including a qualitative research support server 10 according to an embodiment of the present invention. As illustrated, the server 10 is communicably connected to each of the plurality of information processing terminals 30 via a communication network NW such as the Internet. The server 10 provides, via the information processing terminal 30, a qualitative research support service for supporting a qualitative research involving interviews with consumers. The server 10 is an example of a device that implements all or a part of the qualitative research support system of the present invention.

  The qualitative research support server 10 has a configuration as a general computer. Specifically, as shown in FIG. 1, the server 10 includes a computer processor 11 configured as a CPU or a GPU, a main memory 12 configured with a RAM or the like and temporarily storing data and programs, a user and the like. It has an input / output interface 13 for exchanging information between them, a communication interface 14 for controlling wired or wireless communication, and a storage 15 constituted by a magnetic disk or flash memory for storing data and programs. The computer processor 11 reads a program stored in the storage 15 or the like into the main memory 12 and executes an instruction included in the program.

  The input / output interface 13 includes, for example, an information input device such as a keyboard, a mouse, and a touch panel, an audio input device such as a microphone, an image input device such as a camera, an image output device such as a display, and an audio output device such as a speaker. . The communication I / F 14 is implemented as hardware such as a network adapter, various kinds of communication software, or a combination thereof.

  In the present embodiment, the storage 15 includes, as shown in FIG. 1, a consumer information table TA1 for managing consumer information on individual consumers, and a project information table TA2 on project information on individual qualitative research projects. And a participation application management table TA3 for managing applications for participation in a project (group interview) by a consumer.

  FIG. 2 illustrates information managed in the consumer information table TA1. As shown in the figure, the consumer information table TA1 is associated with “consumer ID” for identifying an individual consumer, “basic information” such as gender, age, occupation, etc., and rewards (in the case of participating in a group interview). It manages information such as “payment information”, which is information for paying (payment) (for example, account information of a transfer destination financial institution). The consumer whose consumer information is managed in the consumer information table TA1 is a consumer registered in advance as a consumer who can be an interview target in the qualitative research support service of the present embodiment. Registered in advance according to the application.

  FIG. 3 illustrates information managed in the project information table TA2. As shown in the figure, the project information table TA2 is associated with a “project ID” that identifies an individual project of the qualitative survey, and the conditions (gender, age, etc.) of consumers who can participate as interview participants (panels) ), Such as “participation conditions”, “interview date and time” (time slot), and “questionnaire information” which is the content of a questionnaire for consumers.

  FIG. 4 illustrates information managed in the participation application management table TA3. As shown, the participation application management table TA3 is associated with a combination of a “project ID” for identifying an individual project and a “consumer ID” for identifying a consumer who has applied for participation in the project. The application date and time when the corresponding consumer applied for participation in the corresponding project, the “questionnaire response information” as the response to the corresponding questionnaire, and whether the corresponding consumer was selected as a participant And information such as a “selection flag” that indicates

  Returning to FIG. 1, the qualitative survey support server 10 executes the instructions included in the program stored in the storage 15 or the like by the computer processor 11, and as illustrated, the participant selection unit 111 and the interview control It is configured to function as the unit 112.

  The participant selection unit 111 executes various processing (participant selection processing) for selecting a participant who participates in an interview in the qualitative survey from among a plurality of consumers registered in the consumer information table TA1. It is configured as follows.

  The interview control unit 112 is configured to execute various processes for controlling an online interview in the qualitative survey, and as shown in FIG. 1, a first communication control unit 1121 and a second communication control unit 112 A communication control unit 1122. The first communication control unit 1121 is configured to control a first communication performed between a plurality of participants of the interview and a moderator of the interview for the plurality of participants. The second communication control unit 1122 controls the second communication performed between the moderator of the interview and the client of the qualitative survey (for example, a person in charge of a company that sells the product under investigation). Is configured.

  The information processing terminal 30 has a configuration as a general computer. Specifically, as shown in FIG. 1, the information processing terminal 30 includes a computer processor 31 configured as a CPU or a GPU, a main memory 32 configured with a DRAM or the like, which temporarily stores data and programs, It has an input / output interface 33 for exchanging information with the like, a communication interface 34 for controlling wired or wireless communication, and a storage 35 constituted by a magnetic disk or a flash memory for storing data and programs. The computer processor 31 reads a program stored in the storage 35 or the like into the main memory 32 and executes an instruction included in the program.

  The input / output interface 33 includes, for example, an information input device such as a keyboard, a mouse, and a touch panel, a voice input device such as a microphone, an image input device such as a camera, an image output device such as a display, and a voice output device such as a speaker. . The communication I / F 34 is implemented as hardware such as a network adapter, various kinds of communication software, or a combination thereof.

  The information processing terminal 30 is configured as, for example, a personal computer, a smartphone, a tablet terminal, or the like. The information processing terminal 30 displays various screens with communication with the server 10 via a web browser or other application installed in the storage 35 or the like. The information processing terminal 30 is operated by a consumer (including a participant in an interview), a moderator of the interview (moderator), and a client of a qualitative survey.

  Next, the operation of the qualitative research support server 10 of the present embodiment configured as described above will be described. FIG. 5 is a diagram illustrating a case where a consumer who operates the information processing terminal 30 operated by the consumer, the server 10, and the client operate when selecting a participant who participates in the interview in advance of the interview in the qualitative survey. FIG. 4 is a sequence diagram illustrating a process executed by a requester terminal 30 which is an information processing terminal 30 that performs processing. The client terminal 30 can be operated by an agent of the client of the qualitative research (for example, an operator of a qualitative research support service provider).

  First, as shown in FIG. 5, the client terminal 30 requests the server 10 to register a project (step ST100). Specifically, the project information input by the client is transmitted from the client terminal 30 to the server 10. As described above, the project information includes the participation conditions of the consumer as the participant to be interviewed, the interview date and time, the questionnaire information, and the like.

  Next, the server 10 registers and notifies the project (step ST102). Specifically, in the server 10, the project information received from the client terminal 30 is registered in the project information table TA2. In the server 10, based on the participation condition included in the project information received from the client terminal 30 and the consumer information (for example, basic information) managed in the consumer information table TA1, the participation condition is determined. A plurality of satisfying consumers are extracted as candidate participants, and project information is notified to each of the extracted consumers.

  Subsequently, the consumer terminal 30 applies for participation in the project (step ST104). Specifically, each consumer checks the project information (such as the interview date and time) received from the server 10 via each consumer terminal 30 and responds to an instruction from the consumer who wants to participate in the project. Then, the participation application information is transmitted from the consumer terminal 30 to the server 10. The participation application information includes an answer to the questionnaire.

  Then, server 10 receiving the participation application information registers the participation application (step ST106). Specifically, a new record is created in the participation application management table TA3, and the corresponding information is registered. Applications for participation in such a project are made by a plurality of consumers, and information on each of the plurality of participation applications is registered in the participation application management table TA3.

  Subsequently, the client terminal 30 selects a participant to participate in the interview (step ST108). Specifically, the client receives and confirms participant candidate information (consumer information of each of a plurality of consumers who have applied for participation and a questionnaire response) from the server 10 via the client terminal 30; A predetermined number of consumers are selected by the client as participants in the interview. According to the selection of the participant, participant selection information, which is information on the consumer selected as the participant, is transmitted from the requester terminal 30 to the server 10.

  Next, server 10 notifies the consumer terminal 30 of the participant (the selected consumer) of the interview information (step ST110). Specifically, in the participation application management table TA3, the corresponding consumer's selection flag is updated (to a value indicating that it has been selected), and the server 10 participates in the interview with the participant's consumer terminal 30. The interview information for performing is transmitted. The interview information includes the date and time of the interview, the URL of a website that the participant should access via the consumer terminal 30 at the time of the interview, and login information (for example, ID) for logging in to the website. And a password).

  The processing executed when selecting a participant in the interview has been described above. Next, the operation when the interview is performed will be described. FIG. 6 shows a participant terminal 30 which is an information processing terminal 30 operated by a participant when an interview is performed, a moderator terminal 30 which is an information processing terminal 30 which is operated by an interview moderator, and a requester terminal 30. It is a figure for explaining communication (communication) performed between. As shown in the figure, when an interview is performed, a group video chat is performed between a plurality of (three in the example of FIG. 6) participant terminals 30 and the moderator terminal 30, and a plurality of participants Group text chat is performed between the presenter terminal 30 and the moderator terminal 30. That is, in the present embodiment, the first communication performed between the participant terminal 30 and the moderator terminal 30 at the time of the interview is a group video chat and a group text chat.

  Further, as shown in FIG. 6, when the interview is performed, a group text chat is performed between the moderator terminal 30 and the client terminals 30 (two in the example of FIG. 6). That is, in the present embodiment, the second communication performed between the moderator terminal 30 and the client terminal 30 during the interview is a group text chat. When the number of the client terminals 10 is one, the second communication is an individual (1: 1) text chat. Such first and second communication can be realized by applying, for example, WebRTC.

  FIG. 7 illustrates a moderator screen 50 displayed on the moderator terminal 30 during an interview. The screen 50 is displayed on the moderator terminal 30 according to access to the URL for the moderator of the corresponding project. As shown in the figure, the moderator screen 50 displays images (camera images of three participants in the example of FIG. 7) input via the cameras of the participant terminals 30 performing the video chat in the horizontal direction. A camera input image display area 51 that is displayed side by side, a shared image display area 52 that displays an image (still image or moving image) shared in a video chat, and a text chat between the moderator and the client. A requester-side text chat display area 53, a participant-side text chat display area 54 for displaying a text chat with each participant, and a basic information display area 55.

  The client side text chat display area 53 has a message input area 531 for inputting a chat message. The moderator can input a chat message to the client via the area 531. In addition, a text chat display area 53 is used for inputting a fixed phrase (eg, “OK”, “collectively”, “detailed”, etc.) frequently used by the moderator in response to an instruction from the client. It has a button 532. The moderator mainly has a conversation (chat) with the participant, and it is desirable that the conversation (chat) between the moderator and the client is performed so that the participant does not notice. For this reason, a set phrase button 532 is provided to enable the moderator to input one or more fixed phrases frequently used in response to an instruction from the client with one click. The client-side text chat display area 53 displays chat messages input by the moderator and the client in chronological order.

  The participant side text chat display area 54 has a message input area 541 for inputting a chat message. The moderator can input a chat message for each participant via the area 541. In the present embodiment, the text chat between each participant and the moderator is a group text chat, and the participant side text chat display area 54 on the moderator screen 50 is displayed to the moderator by a plurality of participants. The system is configured so that a plurality of chat messages and the like input respectively are collectively displayed in chronological order.

  In the present embodiment, the text chat between each participant and the moderator is configured such that the chat message can be input by the participant, but the chat message cannot be input by the moderator. You may. However, in another embodiment of the present invention, it may be configured such that a chat message can be input by the moderator in addition to each participant.

  The basic information display area 55 includes a camera input image 551 (that is, a camera image of the presenter himself) input via the camera of the presenter terminal 30 on which the presenter screen 50 is displayed, a material sharing button 552a, , A screen sharing button 552b and an exit button 553. When the material sharing button 552a is selected, a screen for selecting materials (files) such as images and documents to be shared in the video chat is displayed, and the moderator selects materials to be shared via the screen. Can be. The moderator selects, for example, materials (images and documents for explaining the product to be investigated and images and documents for explaining the contents of the question) used in the interview. The material selected in this way is displayed in the shared image display area 52. On the other hand, when the screen sharing button 552b is selected, a screen for selecting a screen to be shared in the video chat is displayed. The moderator can select a screen to be shared via the screen and distribute the selected screen to a communication partner (here, a participant). When the exit button 553 is selected, the moderator screen 50 is closed.

  In this way, the moderator confirms individual text messages from each participant through the moderator screen 50 while performing a group interview by video chat, and also consults with the requester (eg, request Receiving instructions from the user) can be performed via text chat.

  FIG. 8 illustrates a participant screen 60 displayed on each participant terminal 30 during an interview. The screen 60 is displayed on the participant terminal 30 in response to access to the URL for the participant of the corresponding project. As shown in the figure, the participant screen 60 includes images input through the cameras of the moderator terminal 30 performing video chat and the other participant terminals 30 (in the example of FIG. A camera input image display area 61 for displaying two other participants' camera images side by side in the left-right direction, a shared image display area 62 for displaying an image shared in a video chat, and a participant himself (this participant) It has a text chat display area 64 for displaying an individual text chat between a participant who operates the participant terminal 30 on which the screen 60 is displayed) and a moderator, and a basic information display area 65. The participant screen 60 does not have an area corresponding to the client-side text chat display area 53 in the moderator screen 50. That is, the participants of the interview cannot recognize the contents of the communication (text chat) between the moderator and the client.

  As shown in FIG. 8, the text chat display area 64 has a message input area 641 for inputting a chat message and a stamp input area 642 for inputting a stamp. In the present embodiment, the stamp input area 642 selects either the first stamp 6421 corresponding to “Agree” (agree) or the second stamp 6422 corresponding to “Disagree” (agree). It is configured so that it can be entered manually. The text chat display area 64 displays chat messages and stamps input by the participants themselves in chronological order, but does not display chat messages input by other participants.

  The participant can input a chat message for the moderator via the area 641 and can input a stamp for the moderator via the area 642. For example, if the moderator asks each participant to answer a specific question in a text chat via voice (verbally) in a video chat, each participant will Then, the answer to the question is transmitted to the moderator using a chat message or a stamp. As described above, the answer via the text chat is not recognized by other participants.

  The basic information display area 65 includes a camera input image 651 input through the camera of the participant terminal 30 on which the participant screen 60 is displayed (that is, a camera image of the participant itself), a screen share button 652, , An exit button 653. When the screen sharing button 652 is selected, a screen for selecting a screen to be shared in the video chat is displayed. The participant can select a screen to be shared via the screen and distribute the selected screen to a communication partner (here, a moderator). When the exit button 653 is selected, the participant screen 60 is closed.

  As described above, the participant participates in the group interview progressed by the moderator via the participant screen 60, and also receives an individual text message or the like to the moderator (for example, it is not appropriate to be known to other participants). Etc.) can be transmitted.

  FIG. 9 illustrates a client screen 70 displayed on the client terminal 30 during an interview. The screen 70 is displayed on the client terminal 30 in response to access to the URL for the client of the corresponding project. As shown in the figure, the requester screen 70 displays an image input through the moderator terminal 30 performing video chat and the camera of each participant terminal 30 (in the example of FIG. 9, one moderator and 3 Camera input image display area 71 for displaying side-by-side camera images), a shared image display area 72 for displaying images shared in a video chat, and text between the requester and the moderator. A requester-side text chat display area 73 for displaying a chat, a participant-side text chat display area 74 for displaying a text chat between the moderator and the participant, and a basic information display area 75 are provided.

The camera input image display area 71 displays camera images of a moderator and a participant who are performing a video chat, and also superimposes and displays the stamp 711 on the camera image of the participant who has input the stamp 711.
The requester-side text chat display area 73 has a message input area 731 for inputting a chat message. The requester can input a chat message to the moderator via the area 731. The client-side text chat display area 73 displays chat messages input by the moderator and the client in chronological order.

  The participant-side text chat display area 74 displays chat messages input by each participant in chronological order. The participant-side text chat display area 74 in the requester screen 70 is similar to the participant-side text chat display area 54 in the moderator screen 50, in which a plurality of chat messages input to the moderator by a plurality of participants, respectively. Etc. are displayed.

  The basic information display area 75 has an exit button 753. When the exit button 753 is selected, the client screen 70 is closed.

  As described above, the requester screen 70 is configured such that only output and not input are possible for the video chat and the participant text chat, and input / output is possible for the requester text chat. Have been. The requester confirms the contents of the interview with the participant in progress of the moderator through the screen 70, and consults with the moderator (for example, sends instructions to the moderator) by text chat. Can be done via

  In this embodiment, the group interview is realized by the video chat between the participant and the moderator via the participant screen 60 and the moderator screen 50. However, in another embodiment of the present invention, the video chat is replaced with the video chat. The group interview is realized by the group text chat. In this case, the text chat between the moderator and the client may be replaced with a video chat.

  The qualitative research support server 10 according to the embodiment of the present invention described above realizes communication (video chat and / or text chat) between the participant and the moderator via the participant screen 60 and the moderator screen 50. While realizing communication (text chat) between the moderator and the client via the moderator screen 50 and the client screen 70, the moderator conducts online interviews with the participants, The progress of the interview can be discussed between the moderator and the client (for example, the client can instruct the moderator). Thus, the server 10 improves the convenience of the interview in the qualitative survey.

  DESCRIPTION OF SYMBOLS 10 ... Qualitative research support server, 11 ... Computer processor, 111 ... Participant selection unit, 112 ... Interview control unit, 1121 ... First communication control unit, 1122 ... Second communication control unit, 15 ... Storage, 30 ... Information Processing terminal (consumer terminal, participant terminal, moderator terminal, client terminal), 50: moderator screen, 60: participant screen, 70: client screen, TA1: consumer information table, TA2: project information table , TA3 ... participation application management table.

Claims (8)

A qualitative research support system for supporting qualitative research with interviews with consumers,
A first communication between a plurality of participants who are consumers participating in an interview in a particular qualitative survey and a moderator of an interview with the plurality of participants, wherein the plurality of participants is Controlling a first participant screen displayed on each of a plurality of participant terminals operated respectively, and the first communication performed via a moderator screen displayed on the moderator terminal operated by the moderator. A first communication control unit configured in
A second communication performed between the moderator and the client of the specific qualitative survey, wherein the moderator screen and a client displayed on a client terminal operated by the client A second communication control unit configured to control the second communication performed via a screen ,
The second communication includes a second text chat;
In response to an instruction from the client, a fixed phrase button for inputting a predetermined fixed phrase is configured to be usable by the moderator.
Qualitative research support system. The first communication includes a video chat;
The qualitative research support system according to claim 1. The first communication includes a first text chat;
The qualitative research support system according to claim 1 or 2. The first text chat is configured such that a participant stamp used as an answer to a question from the moderator can be used by each of the plurality of participants.
The qualitative research support system according to claim 3. The participant screen is configured such that input / output in the first communication is enabled and input / output in the second communication is disabled.
The moderator screen is configured to enable input and output in the first and second communications,
The client screen is configured such that only output in the first communication is possible and input / output in the second communication is enabled.
Claims 1 to 4 either qualitative research support system. Further comprising a participant selection unit configured to perform a participant selection process for selecting the plurality of participants from among a plurality of consumers,
The participant selection process extracts the plurality of candidate participants from the plurality of consumers based on at least consumer information on each of the plurality of consumers and a designated extraction condition. Including
Claims 1 to 5 either qualitative research support system. A qualitative research support method executed by one or more computers to support a qualitative research with an interview with a consumer,
A first communication between a plurality of participants who are consumers participating in an interview in a particular qualitative survey and a moderator of an interview with the plurality of participants, wherein the plurality of participants is Controlling the first communication performed via a participant screen displayed on each of the plurality of participant terminals respectively operated by the moderator and a moderator screen displayed on the moderator terminal operated by the moderator When,
A second communication performed between the moderator and the client of the specific qualitative survey, wherein the moderator screen and a client displayed on a client terminal operated by the client Controlling the second communication performed via a screen .
The second communication includes a second text chat;
In response to an instruction from the client, a fixed phrase button for inputting a predetermined fixed phrase is configured to be usable by the moderator.
Qualitative research support method. A qualitative research support program for supporting a qualitative research involving interviews with consumers, comprising:
A first communication between a plurality of participants who are consumers participating in an interview in a particular qualitative survey and a moderator of an interview with the plurality of participants, wherein the plurality of participants is A process of controlling a first participant screen displayed on each of a plurality of participant terminals respectively operated and a moderator screen displayed on a moderator terminal operated by the moderator When,
A second communication performed between the moderator and the client of the specific qualitative survey, wherein the moderator screen and a client displayed on a client terminal operated by the client Controlling the second communication performed via a screen , and
The second communication includes a second text chat;
In response to an instruction from the client, a fixed phrase button for inputting a predetermined fixed phrase is configured to be usable by the moderator.
Qualitative research support program.