JP6635449B1 - System, information processing device and program - Google Patents

Abstract

A system, an information processing apparatus, and a program capable of improving motivation of an employee by giving an appropriate incentive to voluntary behavior of the employee. A system includes a plurality of terminals and an information processing device, which are connected by a network. The terminal includes an operation unit and a communication unit. The operation unit is configured to be able to operate the terminal, and the communication unit is configured to be able to transmit the type of operation to the information processing device 10 via a network. The information processing device 10 includes an acquisition unit 11, a score calculation unit 12, and a score reduction unit 13. The acquisition unit 11 is configured to be able to acquire the type of the transmitted operation, and the score calculation unit 12 is configured to be able to calculate a score indicating the user's credibility based on the acquired operation type, and the score reduction unit 13 Is configured to be able to return the calculated score as a value compatible with a predetermined legal currency. [Selection diagram] Fig. 1

Description

  The present invention relates to a system, an information processing device, and a program.

  Patent Literature 1 discloses a motivation management device that can be used in a daily report management system, and particularly manages necessary information so as to be able to take prompt and appropriate measures when the employee's willingness to work decreases. There is disclosed a motivation management device that can notify a user and assist the administrator in giving appropriate advice.

JP 2008-204286 A

  However, although the invention according to Patent Document 1 can grasp a decrease in employee motivation, a mechanism for spontaneously improving employee motivation has not been studied.

  The present invention has been made in view of such circumstances, and a system and an information processing apparatus capable of improving employee motivation by giving appropriate incentives to employee's voluntary actions. And to provide programs.

  Hereinafter, various embodiments of the present invention will be exemplified. The embodiments described below can be combined with each other.

  According to the present invention, a system includes a terminal and an information processing device, which are connected by a network, the terminal includes an operation unit, and a communication unit, and the operation unit includes the terminal Operable, the communication unit is configured to be able to transmit the type of the operation to the information processing device via the network, the information processing device includes an acquisition unit, a score calculation unit, and a score reduction Unit, the acquisition unit is configured to be able to acquire the type of the transmitted operation, the score calculation unit, based on the acquired type of the operation, based on the score representing the credit of the user A system is provided, which is configured to be able to calculate, and wherein the score reduction unit is configured to be able to return the calculated score as a value compatible with a predetermined legal currency.

  In the present invention, a score representing the user's credit is calculated based on the type of terminal operation used by the user, and the score is configured to be reducible as a price compatible with a predetermined legal currency. . Thereby, an appropriate incentive can be given to the user's spontaneous behavior, which can contribute to improving the motivation of the user.

  Hereinafter, various embodiments of the present invention will be exemplified. The embodiments described below can be combined with each other.

FIG. 1 is a diagram schematically illustrating a system 100 according to an embodiment of the present invention. 5 is an example of a rule table stored in a storage unit 3. In the present embodiment, a predetermined score is determined in the rule table by a combination of the type of operation of the first terminal 20 and the staff level. It is a figure showing the example of the screen displayed on the 1st terminal 20, and is a figure showing the example which operates the 1st terminal 20 and inputs a report. It is a figure showing the example of the screen displayed on the 1st terminal 20, and is a figure showing the example which operates the 1st terminal 20 and gives a "star" to another user, and also transmits a comment. FIG. 9 is a diagram illustrating an example in which a first user who is a user of the first terminal 20 displays a total of stars received from other users and stars given to other users. It is a figure which displays the progress of the skill improvement program of a 1st user. It is the figure which visualized the progress of the skill improvement program of the 1st user with the graph. FIG. 2 is a diagram showing mental states of a plurality of users who use the system 100. 2 is an example of a flowchart showing processing by the system 100.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. Various features shown in the embodiments described below can be combined with each other.

1. Overview of System 100 The system 100 according to the present embodiment is for giving an appropriate incentive to the voluntary behavior of an employee of a store and improving the motivation of the employee. Specifically, the platform provided by the information processing apparatus 10 is accessed from terminals (the first terminal 20 and the second terminal 30), and is used for exchange and education between a plurality of employees. Hereinafter, an employee is referred to as a user.

  As shown in FIG. 1, a system 100 according to the present embodiment includes an information processing device 10. In the present embodiment, the system 100 further includes a terminal. In the present embodiment, the first terminal 20 and the second terminal 30 are illustrated as terminals. Then, the information processing device 10, the first terminal 20, and the second terminal 30 are communicably connected to each other via the network NW. The information processing apparatus 10 executes processing of the system 100, and is configured by, for example, a server. The first terminal 20 and the second terminal 30 are terminals that can execute various operations, and a signal indicating an operation by these terminals is transmitted to the information processing device 10 via the network NW. The first terminal 20 and the second terminal 30 are terminals operated by the first user and the second user, respectively, and are configured by multifunctional information terminals such as a smartphone, a tablet terminal, and a wearable device. Hereinafter, in various descriptions, the first terminal 20 will be mainly described.

(1-1) Configuration of Information Processing Apparatus 10 The information processing apparatus 10 includes a control unit 1, a communication unit 2, and a storage unit 3.

<Control unit 1>
The control unit 1 controls various elements constituting the information processing apparatus 10 according to a program (not shown) stored in the storage unit 3. In the present embodiment, the control unit 1 includes an acquisition unit 11, a score calculation unit 12, a score reduction unit 13, an image generation unit 14, an update unit 15, and an analysis unit 16.

<Acquisition unit 11>
The acquisition unit 11 acquires the type of operation transmitted from the first terminal 20 via the network NW. Specifically, the communication unit 2 receives the operation type transmitted from the first terminal 20, and the acquisition unit 11 acquires the operation type. In the present embodiment, the types of such operations are a login operation to a predetermined application, a setting operation of profile information, a posting operation of a comment, an operation relating to mood input, an operation relating to skill improvement, an operation relating to a report, an operation relating to attendance, an operation relating to attendance, And at least one input operation of evaluation information including information on at least one of behavior, health condition, knowledge, ability, and evaluation of another user.

<Score calculation unit 12>
The score calculation unit 12 calculates a score indicating the degree of trust of the first user based on the type of operation acquired by the acquisition unit 11. In the present embodiment, the score calculation unit 12 calculates a score based on a predetermined rule. Here, in the rules, a predetermined score is determined by a combination of the type of operation of the first terminal 20 and the staff level. In the present embodiment, the staff level is a level indicating the function or position of the employee of the organization to which the first user belongs. These rules are stored in the storage unit 3 as a rule table . Details of the rule table will be described later with reference to FIG.

<Score reduction unit 13>
The score reduction unit 13 returns the score calculated by the score calculation unit 12 as a price compatible with a predetermined legal currency. For example, the consideration may be electronic money, a voucher, or a discount that the first user enjoys when making a payment. Further, in addition to these, the token may be returned to the first user as a virtual currency token.

<Image generation unit 14>
The image generation unit 14 generates an image to be displayed on the first terminal 20 and the second terminal 30. Such images include still images and moving images. The image generation unit 14 is configured by an arbitrary rendering engine.

<Update unit 15>
The updating unit 15 updates a score determined by a combination of the type of operation of the first terminal 20 and the staff level in the rule table for each combination of the type of operation of the first terminal 20 and the staff level.

<Analysis unit 16>
The analysis unit 16 performs a natural language analysis on the text included in the evaluation information, and analyzes the text. Then, as a result of the natural language analysis, it analyzes whether the content included in the text included in the evaluation information is a positive content or a negative content. Such an analysis method is not particularly limited. For example, a dictionary in which a plurality of keywords indicating positive contents and a plurality of keywords indicating negative contents are registered is stored in the storage unit 3, and the dictionary is referred to. Is executed by Then, in the present embodiment, the image generation unit 14 generates an image indicating whether the evaluation information is positive content or negative content based on the result analyzed by the analysis unit 16. For example, such an image can be a character, graphic, symbol, icon, color, effect, or the like representing positive or negative content.

<Communication unit 2>
The communication unit 2 is configured to be able to perform data communication with other components configuring the information processing device 10, the first terminal 20, the second terminal 30, or another information processing device by wire or wirelessly.

<Storage unit 3>
The storage unit 3 stores various programs and data, and includes, for example, a memory, a hard disk, an SSD, and the like. In the present embodiment, the storage unit 3 stores a rule table , employee data, report data, evaluation data, progress data, and mental data. The rule table is a table that indicates rules to be referred to when the score calculation unit 12 calculates scores indicating the credibility of the first user and the second user. Here, the rule may be stored as an arbitrary function instead of being stored as a table. The employee data is data representing the names, employee numbers, job titles, years of service, classes, etc. of the first and second users who are employees. The report data is data representing the contents of a report on the work of the first user and the second user. The report data may include text data, image data, moving image data, and audio data. The evaluation data is data representing evaluation information. In the present embodiment, the evaluation information is information on at least one of the behavior, health condition, knowledge, ability, and evaluation of another user.

  The progress data is data representing the progress of learning of various skills required by the user as an employee in the business. The mental data is data representing a mental state of a user who is an employee.

(1-2) Configuration of First Terminal 20 Next, the configuration of the first terminal 20 will be described.

  The first terminal 20 includes a communication unit 21, a display unit 22, an operation unit 23, a storage unit 24, and a control unit 25.

<Communication unit 21>
The communication unit 21 is configured to be able to transmit and receive various data to and from the communication unit 2 of the information processing device 10 via the network NW. In the present embodiment, the communication unit 2 transmits the type of operation of the first terminal 20 to the communication unit 2 of the information processing device 10 via the network NW.

<Display unit 22>
The display unit 22 displays an image generated by the image generation unit 14 of the information processing device 10. The display unit 22 is configured by an arbitrary display.

<Operation unit 23>
The operation unit 23 operates the first terminal 20 to cause the first terminal 20 to execute various functions. The operation unit 23 includes a touch panel, a keyboard, a mouse, a pen-type device, a voice input unit, a line-of-sight input unit, a gesture input unit, and the like.

<Storage unit 24>
The storage unit 24 stores various programs and data, and includes, for example, a memory, a hard disk, an SSD, and the like.

<Control unit 25>
The control unit 25 controls various elements constituting the first terminal 20 according to a program (not shown) stored in the storage unit 24.

(1-3) Second terminal 30
The second terminal 30 includes a communication unit 31, a display unit 32, an operation unit 33, a storage unit 34, and a control unit 35. These components have the same functions and functions as those of the communication unit 21, the display unit 22, the operation unit 23, the storage unit 24, and the control unit 25 of the first terminal 20, and therefore the description thereof is omitted.

  Each of the above components may be implemented by software or hardware. When realized by software, various functions can be realized by the CPU executing the program. The program may be stored in a built-in storage unit, or may be stored in a non-transitory computer-readable recording medium. Alternatively, a program stored in an external storage unit may be read out and implemented by so-called cloud computing. When implemented by hardware, it can be implemented by various circuits such as an ASIC, an FPGA, or a DRP. In the present embodiment, various information and concepts including the same are handled. These are represented by a signal value as a binary bit set composed of 0 or 1, and are represented by the above software or hardware. The communication and the calculation can be executed by the mode of (1).

  In addition, various data stored in the storage unit 3 of the information processing device 10 are stored in another storage unit provided outside the information processing device 10 and, when the data is used, the data processing device 10 and the other Can be configured to transmit and receive data to and from the storage unit.

2. Rule Table Next, a rule table according to an embodiment will be described with reference to FIG.

As shown in FIG. 2, the rule table is a table in which a predetermined score is determined by a combination of the type of operation of the first terminal 20 and the staff level. In the present embodiment, the numbers described in each matrix of the rule table represent scores.

  In the present embodiment, the types of operations specified in the rule table include “login operation to a predetermined application, profile information setting operation, comment posting operation, mood input operation, skill improvement operation, and report related operation. At least one of operation, operation related to attendance, and input operation of evaluation information including information relating to at least one of speech, health condition, knowledge, ability, and evaluation related to other users. In the example of FIG. 2, “common, talk, contact note, mood weather, skill up, daily report, recruitment of work, give a star” is defined as the type of operation. Specific actions are defined for each type of operation.

  Here, the predetermined application is an application for accessing a communication platform provided by the information processing apparatus 10, and the application installed on the first terminal 20 or an application provided via a browser logs in to the communication platform. Is what you do.

  For example, the action corresponding to the “login operation to the predetermined application” is the action “login” of the operation type “common”. The actions corresponding to the “profile information setting operation” are the actions “common” of the operation type “set profile image” and “profile item 100%”. The actions corresponding to the “comment posting operation” are various actions defined by the operation types “talk” and “contact note”. Here, the “talk” is a flow-type communication chat in which comments input by a plurality of users flow sequentially, and the “contact note” is a stock-type communication tool in which the history of the talk does not flow.

  Further, the action corresponding to the “operation related to mood input” is the action “mood weather input” of the operation type “mood weather”. Here, the mood weather is an image in which the moods of a plurality of users are visualized (described later with reference to FIG. 8). The actions corresponding to the “operation related to skill up” are various actions defined in the operation type “skill up”. Further, the actions corresponding to the “operation relating to the report” are various actions defined in the operation type “daily report”. Here, "watch list registration" is a function for notifying a daily report posted by another user registered in advance by a push notification. The actions corresponding to the “operations related to attendance” are various actions defined in the operation type “recruitment for attendance”.

  Then, “input operation of evaluation information including information on at least one of behavior, health condition, knowledge, ability, and evaluation of other users” includes “talk”, “contact note”, “daily report”, “giving stars” and the like. This is an operation using a function, and generally means input operations such as greeting, appreciation, attention, promise, guidance, and evaluation to other users. Here, “giving a star” means “like” by giving a virtual star to another user when the user has a favorable impression on the action or behavior of another user. "To convey the feeling.

  On the other hand, the staff level is divided into level 1 (Lv.1) to level 5 (Lv.5). Then, a score is determined by a combination of each action and a staff level. As for the score calculated based on the behavior of the user, when the type of operation and the action are the same, in principle, a higher score is calculated for a user with a lower staff level than for a user with a higher staff level. It is preferable to be defined as follows. As a result, motivation for staff members with little experience and skills to voluntarily take some action can be improved.

  Note that the slope of the score is not limited to this. For example, when an action is actively guided from a higher-grade user (eg, a store manager) to a lower-grade user (eg, a newcomer) as in the action defined in the operation type “Give a star”, It may be defined that a user with a higher staff level calculates more scores than a user with a lower staff level. This allows the administrator of the system 100 to guide the user's behavior in a preferable direction by appropriately setting the score.

Here, in the present embodiment, the score defined by each matrix of the rule table shown in FIG. 2 can be changed by the updating unit 15 of the information processing device 10. This allows the administrator of the system 100 to individually specify an appropriate score according to the time, time zone, day of the week, event, and the like.

3. Various screens Next, various screens displayed on the display unit 22 of the first terminal 20 will be described with reference to FIGS. These screens are images generated by the image generation unit 14 of the information processing device 10. Hereinafter, an example in which the system 100 is used in a restaurant will be described.

<Report>
As shown in FIG. 3, the first user operates the first terminal 20 to create a report on work on that day. In this embodiment, as the input items of the report, the business hours, the time period in which the business was performed, the business volume, the business type, the presence or absence of an abnormality, the number of mistakes, the number of troubles, and the number of complaints are provided. Further, in the present embodiment, a free entry column is provided so that an event that occurred during the work, a physical condition of the user, and the like can be input. Then, when the input of each item is completed, the input content of the report is transmitted to the information processing apparatus 10 via the network NW by pressing the “transmit” button, and is stored in the storage unit 3 as report data.

  Here, in order to efficiently specify a report to be read with particular care by the administrator of the system 100, a specific keyword is set in advance among characters input in the free entry column, and such a keyword is included. The report that has been submitted may be presented as a report to be read. In the example of FIG. 3, as an example, a specific keyword is displayed with an underline.

<Send a star>
As shown in FIG. 4, by operating the first terminal 20, the first user executes a “send comment”, “applause!”, And “give a star” function to another user. Then, by pressing the positioning bar PB representing the “total” of the stars, the screen is switched to the screen shown in FIG. As a result, of the stars that the first user has received from other users, the total number of “stars obtained so far” and the total number of “stars received this month” are displayed. In addition, among the stars given by the first user to other users, the total number of “stars given so far” and the total number of “stars given this month” are displayed.

  Thereby, communication between a plurality of users is promoted, and it is expected that trust between users is deepened.

<Progress>
As shown in FIG. 6, the first user can input a self-evaluation for each skill content for a skill registered in advance by the administrator of the system 100. For example, as "skill content 0001", a skill "a drink can be made by simply pressing a button" can be set. In addition, a skill that “can create a complex drink” can be set as the “skill content 0002”. Then, "know", "can do", and the like are input as the first user's self-evaluation for these skill contents. In addition, another user different from the first user may operate the terminal and input an objective evaluation. In the present embodiment, the evaluation by the instructor of the first user is input. Here, in the example of FIG. 6, regarding the “skill content 0001”, the self-evaluation is “know” and the instructor evaluation is blank, that is, it is evaluated that the skill is not proficient enough to be “capable”. There is no discrepancy between the two evaluations. As for “skill content 0002”, the self-evaluation was “can be done” and the leader's evaluation was also “can be done”. On the other hand, for “skill contents 0003”, self-evaluation was “can be done”, but the leader evaluation was blank, that is, they were not proficient in the skills to the extent that they could “be able to”. You can read that there is. Thereby, it becomes possible to give appropriate feedback from the instructor to the first user.

  Further, as shown in FIG. 6, it is preferable to provide a column for freely entering feedback or the like from the instructor to the first user as the “instructor comment” on the display unit 22 of the first terminal 20.

  Then, by pressing the positioning bar PB indicating “learning” shown in FIG. 6, the screen is switched to the screen of FIG. Here, “learning” refers to learning the skill content and other learning problems in FIG. 6. In the example of FIG. 7, a graph that visualizes the current number of correct answers of the learning problem provided by the system 100 is Is displayed. Thereby, the first user can visually recognize the current progress of the knowledge necessary for acquiring the skill.

<Mental>
FIG. 8 is an example showing a state in which mentals of a plurality of users are displayed on the display unit 22. The users A to C, which are a plurality of users, operate their own terminals, and input mental when going to work or leaving. Here, the timing for inputting the mental is not particularly limited, but it is preferable to align the timing for inputting the mental between the users.

  In the example of FIG. 8, the mental value MP representing the mental of each user is input in three stages of 1 to 3. Then, for each user, it is displayed on the display unit 22 in association with the input date of the mental value MP. Further, a graph in which the transition of the mental value MP of each user is visualized may be displayed in a graph area GA provided below the display unit 22.

4. Flowchart Next, a process executed by the system 100 according to the present embodiment will be described with reference to FIG. This processing is executed by the information processing apparatus 10 and the first terminal 20 in cooperation with each other.

(4-1) Basic Processing First, in S11, a predetermined operation is performed by the first user using the operation unit 23 of the first terminal 20.

  Next, in S12, the type of operation is analyzed by the control unit 25 of the first terminal 20, and the type of operation is transmitted from the communication unit 21 of the first terminal 20 to the communication unit 2 of the information processing device 10.

  On the other hand, the information processing apparatus 10 receives the operation type transmitted from the communication unit 21 by the communication unit 2 in S21.

  Next, in S22, the type of operation is acquired by the acquiring unit 11.

  Next, in S23, the control unit 1 determines whether or not the administrator of the system 100 has issued an instruction to update the rule table. If there is no instruction to update the rule table in S23 (NO), the process proceeds to S25. On the other hand, if there is an instruction to update the rule table in S23 (YES), the process proceeds to S24. Then, in S24, the updating unit 15 updates the rule table. Specifically, the update unit 15 updates a predetermined score for each combination of the operation type and the staff level in the rule table shown in FIG.

  Here, the execution timing of S23 is arbitrary, and may be executed before S21 and S21, or may be executed between S21 and S22.

  Next, in S25, the score calculation unit 12 refers to the rule table, and calculates a score in S26.

  Next, in S27, the score return unit 13 returns the calculated score to the first user as a value compatible with a predetermined legal currency.

  Next, in S28, the updating unit 15 links the returned score with the first user, and updates the value information of the first user. Here, the price information is data in which information representing a predetermined price is associated with the first user based on the total score up to the present time. Such consideration information is stored in the storage unit 3 of the information processing device 10.

  Next, in S29, the updated price information is transmitted from the communication unit 2 to the communication unit 21.

  On the other hand, the information processing apparatus 10 receives the consideration information transmitted from the communication unit 2 by the communication unit 21 in S13.

  Then, in S14, an image reflecting the updated price information is displayed on the display unit 22. Here, the image data representing the image reflecting the updated price information may be generated by the control unit 25 of the first terminal 20 or may be generated by the image generation unit 14 of the information processing device 10. Here, when the image data is generated by the image generation unit 14, the image data is transmitted to the communication unit 21 together with the evaluation information in S29.

  Thereafter, the first user can use the value returned at an arbitrary timing.

(4-2) Return to a Plurality of Users Next, a description will be given of a mode in which the value is returned to both the first user and the second user due to the operation of the first user.

  In the present embodiment, it is assumed that the first user operates the first terminal 20 and the second user operates the second terminal 30. Hereinafter, the user includes the first user and the second user, and the evaluation information on the first user and the second user is defined as the first evaluation information and the second evaluation information, respectively. Here, the first evaluation information and the second evaluation information are respectively stored in the storage unit 3.

  In the present embodiment, the first user inputs the second evaluation information via the operation unit 23 of the first terminal 20 in order to evaluate the second user, so that the first user enters the second evaluation information in the storage unit 3 of the information processing apparatus 10. 2 The evaluation information is updated. At the same time, the first evaluation information is updated using such an operation as the behavior of the first user.

  Thereby, as shown in FIG. 4, for example, when the first user gives a star to the second user or conveys their appreciation, the second evaluation information on the evaluated second user is updated. As a result, a score is calculated for the second user in the same manner as when the second user operates the second terminal 30. Furthermore, the score is calculated also for the first user by updating the first evaluation information regarding the first user who has evaluated the second user. As a result, scores are calculated for both the evaluated side and the evaluated side, so that mutual evaluation is promoted, which is useful for promoting communication between users.

  At this time, the analysis unit 16 may analyze the content of the message sent from the first user to the second user, and may assign a score to the second user only when the content is positive.

5. Others The present invention can be implemented in the following embodiments.

An information processing device connected to the terminal by a network,
The information processing device includes an acquisition unit, a score calculation unit, and a score reduction unit,
The acquisition unit is configured to be able to acquire the type of operation of the terminal transmitted from the terminal,
The score calculation unit is configured to be able to calculate a score representing a degree of trust of a user of the terminal, based on the obtained type of the operation,
The score reduction unit is configured to be able to redeem the calculated score as a price compatible with a predetermined legal currency.
Information processing device.

A program that causes a computer to function as an information processing device connected to a terminal and a network,
The information processing device includes an acquisition unit, a score calculation unit, and a score reduction unit,
The acquisition unit is configured to be able to acquire the type of operation of the terminal transmitted from the terminal,
The score calculation unit is configured to be able to calculate a score representing a degree of trust of a user of the terminal, based on the obtained type of the operation,
The score reduction unit is configured to be able to redeem the calculated score as a price compatible with a predetermined legal currency.
program.

  Further, the program may be provided as a non-transitory computer-readable recording medium that stores the program.

1: Control unit 2: Communication unit 3: Storage unit 10: Information processing device 11: Acquisition unit 12: Score calculation unit 13: Score reduction unit 13
14: Image generation unit 15: Update unit 16: Analysis unit 20: First terminal 21: Communication unit 22: Display unit 23: Operation unit 24: Storage unit 25: Control unit 30: Second terminal 31: Communication unit 32: Display Unit 33: Operation unit 34: Storage unit 35: Control unit 100: System

Claims (6)

System
A terminal and an information processing device, these are connected by a network,
The terminal includes an operation unit and a communication unit,
The operation unit is configured to be able to operate the terminal,
The communication unit is configured to be able to transmit evaluation information to the information processing device via the network, wherein the evaluation information is at least one of a speech, health condition, knowledge, ability, and evaluation of another user. Information about
The information processing device includes an acquisition unit, a score calculation unit, and a storage unit,
The acquisition unit is configured to be able to acquire the evaluation information transmitted from the terminal ,
The score calculation unit is configured to be able to calculate the score based on a table in which the evaluation information and the score acquired by the acquisition unit are linked, and the score is a first user and a second user. A score representing the creditworthiness of the user, including a convertible value that is compatible with a predetermined legal currency,
The storage unit stores the evaluation information, and defines the evaluation information regarding the first user and the second user as first evaluation information and second evaluation information, respectively,
In the storage unit, the first user inputs the second evaluation information via the operation unit in the terminal to evaluate the second user,
While the second evaluation information is updated,
The first evaluation information is updated using the operation as the behavior of the first user ,
Further, the score calculation unit is configured to be able to calculate the score based on a predetermined rule, wherein the rule is a predetermined score determined by a combination of the evaluation information and a staff level, The staff level is a level representing the function or position of an employee of the organization to which the user belongs.
system. The system according to claim 1,
The information processing device includes an analysis unit and an image generation unit,
The analysis unit performs a natural language analysis on the text included in the evaluation information, is configured to be able to analyze the text,
The image generation unit is configured to be able to generate an image indicating whether the evaluation information is positive or negative based on a result analyzed by the analysis unit .
system. In the system according to claim 1 or 2 ,
Equipped with an update unit,
The update unit, a score defined by a combination of the evaluation information and staff levels, updatable configured for each combination of the evaluation information and staff levels,
system. In the system according to any one of claims 1 to 3 ,
The consideration is electronic money, a voucher or a discount that the user enjoys when making a payment.
system. An information processing device connected to the terminal by a network,
The information processing device includes an acquisition unit, a score calculation unit, and a storage unit,
The acquisition unit is configured to be able to acquire the evaluation information transmitted from the terminal, wherein the evaluation information includes information on at least one of behaviors, health conditions, knowledge, abilities, and evaluations of other users. ,
The score calculation unit is configured to be able to calculate the score based on a table in which the evaluation information and the score acquired by the acquisition unit are linked, and the score is a first user and a second user. A score representing the creditworthiness of the user, including a convertible value that is compatible with a predetermined legal currency,
The storage unit stores the evaluation information, and defines the evaluation information regarding the first user and the second user as first evaluation information and second evaluation information, respectively,
In the storage unit, the first user inputs the second evaluation information via the operation unit in the terminal to evaluate the second user,
While the second evaluation information is updated,
The first evaluation information is updated using the operation as the behavior of the first user ,
Further, the score calculation unit is configured to be able to calculate the score based on a predetermined rule, wherein the rule is a predetermined score determined by a combination of the evaluation information and a staff level, The staff level is a level representing the function or position of an employee of the organization to which the user belongs.
Information processing device. A program that causes a computer to function as an information processing device connected to a terminal and a network,
The information processing device includes an acquisition unit, a score calculation unit, and a storage unit,
The acquisition unit is configured to be able to acquire the evaluation information transmitted from the terminal, wherein the evaluation information includes information on at least one of behaviors, health conditions, knowledge, abilities, and evaluations of other users. ,
The score calculation unit is configured to be able to calculate the score based on a table in which the evaluation information and the score acquired by the acquisition unit are linked, and the score is a first user and a second user. A score representing the creditworthiness of the user, including a convertible value that is compatible with a predetermined legal currency,
The storage unit stores the evaluation information, and defines the evaluation information regarding the first user and the second user as first evaluation information and second evaluation information, respectively,
In the storage unit, the first user inputs the second evaluation information via the operation unit in the terminal to evaluate the second user,
While the second evaluation information is updated,
The first evaluation information is updated using the operation as the behavior of the first user ,
Further, the score calculation unit is configured to be able to calculate the score based on a predetermined rule, wherein the rule is a predetermined score determined by a combination of the evaluation information and a staff level, The staff level is a level representing the function or position of an employee of the organization to which the user belongs.
program.