TW202030659A - System, information processing device, and program - Google Patents

Abstract

The present invention provides a system, an information processing device, and a program capable of improving the motivation of an employee by giving an appropriate incentive to employee spontaneous actions. The system comprises a terminal and an information processing device, which are connected to each other by a network. The terminal includes an operation unit configured to be capable of operating the terminal, and a communication unit configured to be able to transmit a type of the operation to the information processing device via the network. The information processing device includes an acquisition unit configured to be able to acquire the type of the transmitted operation, a score calculation unit configured to be capable of calculating a score representing a reliability of the user based on the acquired type of the operation, and a score reduction unit configured to reduce the calculated score as a consideration compatible with a predetermined legal currency.

Description

System, information processing device and program

The present invention is a system, information processing device and program.

As disclosed in Japanese Patent Laid-Open No. 2008-204286, an example of a proactive management device that can be used in a log management system, especially when the employee has a tendency to reduce work intentions, can send necessary information to the manager quickly and appropriately, and can provide Support so that the manager can make appropriate suggestions.

However, although the invention disclosed in Japanese Patent Application Laid-Open No. 2008-204286 can grasp the situation of the decline in employee motivation, it has not yet discussed a mechanism for employees to spontaneously improve their motivation.

The present invention has been completed in view of the above-mentioned circumstances, and its purpose is to provide a system, information processing device and program that can increase the enthusiasm of employees by giving appropriate rewards to employees' autonomous actions.

Various embodiments of the present invention are illustrated below. The embodiments shown below can be combined with each other.

According to an embodiment of the present invention, a system is provided with a terminal and an information processing device, both of which are connected via a network, the terminal is provided with an operating unit and a communication unit, and the operating unit can be used to operate the terminal. The communication unit is used to send the type of the operation to the information processing device via the network. The information processing device has an acquisition unit, a score calculation unit, and a score feedback unit. The acquisition unit can be used to acquire all The category of the operation that is sent, the score calculation unit may be used to calculate a score representing the user’s credit based on the category of the acquired operation, and the score feedback unit may be used to calculate the calculated The points are returned as rewards compatible with the predetermined legal currency.

The present invention is configured to calculate a score representing the user's creditworthiness based on the type of operation of the user using the terminal, and the score can be returned as a reward compatible with a predetermined legal currency. As a result, the use of appropriate rewards for employees' voluntary actions can enhance the enthusiasm of employees.

Hereinafter, various embodiments of the present invention are illustrated. The embodiments shown below can be combined with each other.

Hereinafter, embodiments of the present invention will be described using the drawings. The various characteristic items shown in the embodiments shown below can all be combined with each other.

1. Overview of System 100 The system 100 of the present embodiment is a system for self-publishing store employees to give appropriate rewards to increase the enthusiasm of employees. Specifically, terminals (the first terminal 20 and the second terminal 30) are used to access the platform provided by the information processing device 10 for communication and education among multiple employees. Hereinafter, employees are referred to as users.

As shown in FIG. 1, according to the system 100 of this embodiment, it includes an information processing device 10. In this embodiment, the system 100 includes a terminal. In this embodiment, the first terminal 20 and the second terminal 30 are illustrated as terminals. The information processing device 10, the first terminal 20, and the second terminal 30 are connected via a network NW in a manner capable of communicating with each other. The information processing device 10 executes the processing of the system 100 and is composed of, for example, a server. The first terminal 20 and the second terminal 30 are terminals capable of performing various operations, and signals represented by the operations of the terminals are sent to the information processing device 10 via the network NW. The first terminal 20 and the second terminal 30 are terminals operated by the first user and the second user, respectively, and are composed of multifunctional information terminals such as smart phones, tablet terminals, and wearable devices. Hereinafter, in various descriptions, the first terminal 20 will be mainly described.

(1-1) The structure of the information processing device 10 The information processing device 10 includes a control unit 1, a communication unit 2 and a storage unit 3.

>Control Department 1> The control unit 1 controls various components of the information processing device 10 according to a program (not shown) stored in the storage unit 3. In addition, in this embodiment, the control unit 1 includes an acquisition unit 11, a score calculation unit 12, a score feedback unit 13, an image generation unit 14, an update unit 15, and an analysis unit 16.

＜Acquisition Section 11＞ The obtaining unit 11 obtains the type of operation sent from the first terminal 20 via the network NW. Specifically, the communication unit 2 receives the type of operation sent from the first terminal 20, and the obtaining unit 11 obtains the type of operation. In this embodiment, the types of operations are login operations to prescribed applications, account information setting operations, comment posting operations, operations related to input experience, operations related to skill improvement, and reports related At least one of the operations related to attendance, and at least one of comment information input operations related to other users' words and actions, health status, knowledge, ability, and comments.

>Score calculation part 12> The score calculation unit 12 calculates a score representing the credibility of the first user based on the type of operation acquired by the acquisition unit 11. In the present embodiment, the score calculation unit 12 calculates the score based on a predetermined rule. Here, the rule uses the combination of the operation category of the first terminal 20 and the employee level to determine the prescribed score. In this embodiment, the employee level refers to the level of the employee function or position of the organization to which the first user belongs. Furthermore, the rules are stored in the memory 3 as a rule table. The details of the relevant rule table will be illustrated using Figure 3.

>Score Feedback Department 13> The score feedback unit 13 returns the score calculated by the score calculation unit 12 as a reward compatible with a predetermined legal currency. For example, the reward may be electronic money, voucher, or a discount enjoyed by the first user at the time of settlement. In addition, it can also be used as a token of virtual currency to give back to the first user.

>Image generation section 14> The image generating unit 14 generates images displayed on the first terminal 20 and the second terminal 30. The images include static images and dynamic images. The image generation unit 14 is composed of an arbitrary page rendering engine (rendering engine).

>Update Department 15> The update unit 15 updates the score determined by the combination of the operation category and the employee level of the first terminal 20 in the rule table according to the combination of the operation category and the employee level of the first terminal 20.

>Analysis Department 16> The analysis unit 16 performs natural language analysis on the text contained in the review information to analyze the text. Then, based on the results of natural language analysis, the content expressed in the text contained in the review information is analyzed as positive or negative. The analysis method is not particularly limited. For example, a dictionary in which a plurality of keywords meaning positive content and keywords meaning negative content are registered is stored in the memory unit 3 and analyzed using the reference dictionary. Thus, in the present embodiment, the image generation unit 14 generates an image indicating whether the review information is positive content or negative content based on the result analyzed by the analysis unit 16. For example, the image may be text, graphics, symbols, icons, colors, effects, etc. that represent positive content or negative content.

>Communications 2> The communication unit 2 is configured to be able to perform data communication with other components constituting the information processing device 10, the first terminal 20, the second terminal 30, or other information processing devices in a wired or wireless manner.

>Memory 3> The storage unit 3 is used to store various programs and data, and is composed of, for example, a memory, a hard disk, and an SSD. In this embodiment, the storage unit 3 stores a rule table, employee data, report data, comment data, progress data, and psychological data. The rule table is a rule table that is referred to when the score calculation unit 12 calculates the scores representing the credibility of the first user and the second user. Here, in addition to the table method, the rules can also be stored as any function. Employee data refers to data representing the name, employee number, position, working years, grade, etc. of the first and second users as employees. The report data is the data recorded in the report related to the business of the first user and the second user. The report data may also include text data, image data, moving image data, and sound data. The comment data represents comment information. In this embodiment, the comment information is information about at least one of the words and actions, health status, knowledge, ability, and comments of other users.

The progress data represents the learning progress of various skills required by the user as an employee. Psychological data represents the psychological state of users as employees.

(1-2) The structure of the first terminal 20 Next, the structure of the first terminal 20 will be described.

The first terminal 20 includes a communication unit 21, a display unit 22, an operation unit 23, a storage unit 24, and a control unit 25.

>Communication Department 21> The communication unit 21 is configured to transmit and receive various data with the communication unit 2 of the information processing device 10 via the network NW. In this embodiment, the communication unit 2 transmits the type of operation of the first terminal 20 to the communication unit 2 of the information processing device 10 via the network NW.

>Display 22> The display unit 22 displays the image generated by the image generation unit 14 of the information processing device 10. The display unit 22 is constituted by an arbitrary display.

>Operation part 23> The operating unit 23 operates the first terminal 20 to perform various functions of the first terminal 20. The operation unit 23 is composed of a touch panel, a keyboard, a mouse, a pen-type device, a voice input unit, a line-of-sight input unit, a gesture input unit, and the like.

>Memory Department 24> The storage unit 24 stores various programs and data, and is composed of, for example, a memory, a hard disk, and an SSD.

>Control part 25> The control unit 25 controls various components of the first terminal 20 according to a program (not shown) stored in the storage unit 24.

(1-3) The second terminal 30 The second terminal 30 includes a communication unit 31, a display unit 32, an operation unit 33, a storage unit 34, and a control unit 35. These constituent elements have the same functions and effects as the communication section 21, display section 22, operation section 23, storage section 24, and control section 25 of the first terminal 20, and therefore the description thereof is omitted.

The above-mentioned constituent elements can be realized by software or by hardware. When implemented by software, the CPU can implement various functions by executing programs. The program can be stored in the built-in memory or in a non-synchronized recording medium readable by the computer. In addition, it can also be realized by reading programs stored in external memory, that is, cloud computing. When implemented by hardware, it can be implemented by various circuits such as ASIC, FPGA, or DRP. In this embodiment, various information and concepts including the information are processed, which are represented by the level of the signal value as a binary bit assembly composed of 0 or 1, which can be represented by the software or hardware To perform communication and calculations in a physical manner.

In addition, it can also be configured to store various data stored in the storage unit 3 of the information processing device 10 in another storage unit provided outside the information processing device 10, and when the data is used, the information processing device 10 and other storage units Perform data transmission and reception between.

2. Rule table Next, the rule table of an example embodiment will be described using FIG. 2.

As shown in FIG. 2, the rule table is a table that uses the combination of the operation category of the first terminal 20 and the employee level to determine the predetermined score. In this embodiment, the number described in each matrix of the rule table represents a score.

In this embodiment, the types of operations specified in the rule table are "regulate application login operations, account information setting operations, comment posting operations, operations related to input experience, operations related to skill improvement, and reports At least one of “book-related operations, operations related to attendance, and at least one information about other users’ words and actions, health status, knowledge, abilities, and comments, including comment information input operations”. In the example in Figure 2, the operation category is defined as "comprehensive, dialogue, contact book, feeling change, skill improvement, log, attendance recruitment, gifting stars". Thus, specific actions are specified in accordance with the categories of various operations.

Here, the predetermined application program is used to access the communication platform provided by the information processing device 10, and is logged into the communication platform through an application program installed in the first terminal 20 or an application program provided by a browser.

For example, the action corresponding to the "registration operation to the specified application" is the action "registration" of the operation category "comprehensive". The actions corresponding to the "account information setting operation" are the actions "account image setting" and "account item 100%" of the operation type "comprehensive". In addition, the actions corresponding to the "comment submission operation" are various actions specified by the operation types "dialogue" and "contact list". Here, "dialogue" refers to a mobile communication chat in which comments entered by multiple users appear in sequence, and "contact book" refers to a non-mobile storage communication tool in which the dialogue history is non-mobile.

Moreover, the action corresponding to the "operation related to the input feeling" is the action "feeling change input" of the operation category "feeling change". Here, the feeling change refers to the visual image of the mood of multiple users (refer to Figure 8 to explain later). The actions corresponding to the "operations related to skill enhancement" are the various actions specified in the operation category "skill enhancement". The actions corresponding to the "report-related operations" are various actions specified in the operation category "log". Here, "reading list login" refers to the function of receiving submission logs of other users who have logged in in advance by means of reminders. The actions corresponding to the "operations related to attendance" are various actions specified in the operation category "attendance recruitment".

In addition, the "comment information input operation with at least one information about other users' words and actions, health status, knowledge, abilities, and comments" refers to the use of "dialogue", "contact book", "log", and "gift stars" "" and other functions mean all input operations such as greetings, thanks, reminders, appointments, guidance, and comments to other users. Here, "gifting stars" refers to expressing the emotion of "good!" by gifting virtual stars to other users when they have a good impression of the actions, words and deeds of other users.

On the other hand, the employee level is divided into level 1 (Lv. 1) to level 5 (Lv. 5). Moreover, the score is determined by the combination of various actions and employee levels. In this way, when the score calculated by the user behavior is the same as the type and action of the operation, in principle, it is preferable to stipulate that users with lower employee levels have higher scores than users with higher employee levels. As a result, the enthusiasm of employees who lack experience and skills can be promoted to take the initiative.

In addition, the skew of the score is not limited to this. For example, as the action specified in the operation category "gift stars", when a higher-level user (such as a store manager) guides a lower-level user (such as a new employee) to positive behaviors, the employee level can also be higher Users with lower levels of employees score higher. Thus, the administrator of the system 100 can guide the user's behavior in a good direction by using the appropriate decision score.

Here, in this embodiment, the update unit 15 of the information processing device 10 can change the scores specified in each matrix of the rule table shown in FIG. 2. In this way, the administrator of the system 100 can individually assign appropriate scores according to the period, time period, week, activity, etc.

3. Various screens Next, various screens displayed on the display unit 22 of the first terminal 20 will be described using FIGS. 3 to 8. These screens are images generated by the image generating unit 14 of the information processing device 10. Hereinafter, an example of using the system 100 in a restaurant will be used for description.

>Report> As shown in FIG. 3, the first user operates the first terminal 20 to create a report related to the work of the day. In this embodiment, as input items of the report, business hours, business execution time periods, business volume, business types, presence or absence of abnormalities, number of errors, number of accidents, and number of complaints are set. Furthermore, in the present embodiment, it is configured to provide a free entry field so as to be able to input events that occur during the execution of the business, their own conditions, and the like. Then, when the input of each item is completed, the input content of the report is sent to the information processing device 10 via the network NW by pressing the "send" button, and is stored in the memory 3 as report data.

Here, in order to efficiently determine the reports that require the administrator of the system 100 to pay special attention to reading, it is also possible to pre-set specific keywords in the text entered in the free entry column, and use the reports containing the keywords as the reports that need to be read The report prompts. In the example of FIG. 3, as an example, specific keywords are underlined.

>Gift stars> As shown in FIG. 4, the first user operates the first terminal 20 to perform the functions of "sending comments", "applauding", and "gifting stars" to other users. Then, click on the positioning bar PB indicating the "total" of the stars to switch to the screen shown in Figure 5. Thus, among the stars obtained by the first user from other users, the sum of "stars obtained so far" and the sum of "stars obtained this month" are shown. In addition, among the stars gifted by the first user to other users, the sum of the "stars gifted so far" and the sum of the "stars gifted this month" are shown.

As a result, communication between multiple users can be promoted and trust between users is expected to be deepened.

>Progress> As shown in Fig. 6, the first user can input the self-evaluation according to the skill content for the skills registered in advance by the administrator of the system 100. For example, as "skill content 0001", a skill of "making a drink just by pressing a button" can be set. In addition, as "skill content 0002", the skill "be able to make complex drinks" can be set. Moreover, the content of these skills can be used as the first user's self-evaluation to input "know", "master", etc. Moreover, it is also possible to use other user terminals other than the first user to input objective evaluations. In this embodiment, the evaluation is input by the instructor who input the first user. Here, as shown in the example in Figure 6, for "skill content 0001", self-evaluation is "know" and the instructor evaluation is blank, it can be judged that the proficiency of "mastery" has not been reached, and the two evaluations are consistent. In addition, for "skill content 0002", self-evaluation is "mastery", and the instructor also evaluates "mastery", the two evaluations are consistent. On the other hand, for "skill content 0003", the self-evaluation is "mastery", but the instructor's evaluation is blank, it is determined that the skill proficiency level of "mastery" has not been reached, and the two evaluations are inconsistent. In this way, the instructor can give appropriate feedback to the first user.

In addition, as shown in FIG. 6, it is preferable to provide a comment column for freely inputting feedback and other information by the instructor to the first user in the manner of "instructor comment" on the display portion 22 of the first terminal 20.

Then, click the positioning bar PB indicating "learning" shown in FIG. 6 to switch to the screen in FIG. 7. Here, "learning" refers to learning the skill content in Figure 6 and other learning problems. In the example in FIG. 7, a visual chart of the current number of correct answers to the learning questions provided by the system 100 is displayed. Thus, the first user can use visual recognition to grasp the current progress of the knowledge required for learning skills.

>Psychology> FIG. 8 shows an example of displaying the mental states of multiple users on the display unit 22. User A~User C operate their own terminals as multiple users, inputting their mental state when they go to work or when they leave work. Here, the time point for inputting the mental state is not particularly limited, and it is preferable that the time point for inputting the mental state between users coincide.

In the example in Fig. 8, the mental value MP representing the mental state of each user is input in three levels from 1 to 3. Then, the date when the psychological value is input to each user is displayed on the display unit 22 accordingly. In addition, it is also possible to display the transition status of each user's mental value MP in the graph area GA provided under the display unit 22 with a visual graph.

4. Flow chart Next, the processing executed by the system 100 of this embodiment will be described using FIG. 9. The processing is performed by the cooperation of the information processing device 10 and the first terminal 20.

(4-1) Basic treatment First, in S11, the first user uses the operating unit 23 of the first terminal 20 to perform a predetermined operation.

Next, in S12, the control unit 25 of the first terminal 20 analyzes the type of operation, and sends the type of operation from the communication unit 21 of the first terminal 20 to the communication unit 2 of the information processing device 10.

On the other hand, in S21, the information processing device 10 uses the communication unit 2 to receive the type of operation sent from the communication unit 21.

Next, in S22, the obtaining unit 11 obtains the type of operation.

Next, in S23, the control unit 1 determines whether there is a rule table update instruction from the administrator of the system 100. Then, when there is no rule table update instruction in S23 (NO), proceed to S25. On the other hand, when the rule table update instruction is issued in S23 (YES), proceed to S24. Then, in S24, the update unit 15 updates the rule table. Specifically, the update unit 15 is used to update the prescribed score according to the combination of the operation category and the employee level in the rule table shown in FIG. 2.

Here, the execution time of S23 is arbitrary, it can be executed before S21 and S21, or between S21 and S22.

Next, in S25, the score calculation unit 12 refers to the rule table to calculate the score in S26.

Next, in S27, the score feedback unit 13 uses the calculated score as a reward compatible with the predetermined legal currency to give back to the first user.

Next, in S28, the update unit 15 associates the scores that have been returned with the first user, and updates the remuneration information of the first user. Here, the remuneration information refers to data that associates the specified remuneration information with this first user based on the sum of the scores up to the current time point. The remuneration information is stored in the memory 3 of the information processing device 10.

Next, in S29, the updated remuneration information is sent from the communication unit 2 to the communication unit 21.

On the other hand, in S13, the information processing device 10 uses the communication unit 21 to receive the remuneration information transmitted from the communication unit 2.

Then, in S14, an image reflecting the updated reward information is displayed on the display unit 22. Here, the image data displaying the image reflecting the updated reward information may be generated by the control unit 25 of the first terminal 20 or may be generated by the image generating unit 14 of the information processing device 10. Here, when image data is generated by the image generation unit 14, in S29, the communication unit 21 through which the image data is transmitted together with the evaluation information.

After that, the first user can use the rewards at any point in time.

(4-2) Feedback to multiple users Next, the mode in which rewards are returned to both the first user and the second user due to the operation of the first user will be explained.

In this embodiment, it is assumed that the first user operates the first terminal 20 and the second user operates the second terminal 30. Hereinafter, users include a first user and a second user, and the evaluation information related to the first user and the second user are defined as the first evaluation information and the second evaluation information, respectively. Here, the first evaluation information and the second evaluation information are respectively stored in the memory unit 3.

In this embodiment, in order to comment on the second user, the first user inputs the second evaluation information through the operation unit 23 of the first terminal 20, and thereby the second evaluation information is updated in the storage unit 3 of the information processing device 10. And, the operation is regarded as the words and deeds of the first user to update the first comment information.

Thus, for example, as shown in FIG. 4, when the first user presents stars or expresses thanks to the second user, the second evaluation information related to the second user being evaluated is updated, thereby operating the second terminal with the second user At 30 o'clock, the score is calculated for the second user in the same way. Furthermore, the first user-related first comment information for updating and evaluating the second user is used to calculate the score for the first user. In this way, scores are calculated for both the evaluator and the evaluated party, thereby facilitating mutual evaluation and facilitating communication between users.

At this time, the analysis unit 16 can also be used to analyze the content of the message sent from the first user to the second user, and only give points to the second user in the case of positive content.

5. Other The present invention can also be provided by the following embodiments.

An information processing device connected to a terminal through a network, wherein: The information processing device includes an acquisition unit, a score calculation unit, and a score feedback unit, The obtaining unit may be used to obtain the type of operation of the terminal sent from the terminal, The score calculation unit may be used to calculate a score representing the creditworthiness of the user based on the type of the acquired operation, The score feedback unit may be used to return the calculated score as a reward compatible with a predetermined legal currency.

A program that enables a computer to function as an information processing device connected to a terminal via a network, in which: The information processing device includes an acquisition unit, a score calculation unit, and a score feedback unit, The obtaining unit may be used to obtain the type of operation of the terminal sent from the terminal, The score calculation unit may be used to calculate a score representing the creditworthiness of the user based on the type of the acquired operation, The score feedback unit may be used to return the calculated score as a reward compatible with a predetermined legal currency.

In addition, it can also be provided as an asynchronous recording medium readable by the computer storing the program.

1: Control Department 2: Ministry of Communications 3: Memory Department 10: Information processing device 11: Acquisition Department 12: Score calculation department 13: Score Feedback Department 14: Image generation department 15: Update Department 16: Analysis Department 20: The first terminal 21: Ministry of Communications 22: Display 23: Operation Department 24: Memory Department 25: Control Department 30: second terminal 31: Ministry of Communications 32: Display 33: Operation Department 34: Memory Department 35: Control Department 100: System

Fig. 1 is a schematic diagram of a system 100 according to an embodiment of the present invention. FIG. 2 is an example diagram of the rule table stored in the memory 3. In this embodiment, the rule table uses the combination of the operation category of the first terminal 20 and the employee level to determine the prescribed score. FIG. 3 is an example diagram of the screen displayed by the first terminal 20 and an example diagram of operating the first terminal 20 to input a report. 4 is an example diagram of the screen displayed by the first terminal 20, and an example diagram of operating the first terminal 20 to present "stars" to other users and send comments. FIG. 5 is an example diagram of the total of the stars obtained by the first user as the user of the first terminal 20 from other users and the stars presented to other users. Figure 6 is an example diagram of the progress of the skill improvement program for the first user. Figure 7 is a diagram showing the progress of the first user’s skill improvement program visualized by using a chart. FIG. 8 is a display diagram of the mental states of multiple users using the system 100. FIG. 9 is a flowchart showing an example of processing of the system 100.

1: Control Department

2: Ministry of Communications

3: Memory Department

10: Information processing device

11: Acquisition Department

12: Score calculation department

13: Score Feedback Department

14: Image generation department

15: Update Department

16: Analysis Department

20: The first terminal

21: Ministry of Communications

22: Display

23: Operation Department

24: Memory Department

25: Control Department

30: second terminal

31: Ministry of Communications

32: Display

33: Operation Department

34: Memory Department

35: Control Department

100: System

Claims (9)

A system including: A terminal and an information processing device, which are connected via a network; The terminal is provided with an operation part and a communication part; The operating unit can be used to operate the terminal; The communication unit is used to send the type of the operation to the information processing device via the network; The information processing device has an acquisition unit, a score calculation unit, and a score feedback unit; The obtaining unit may be used to obtain the type of the operation being sent; The score calculation unit is used to calculate a score representing the creditworthiness of the user based on the type of the acquired operation; The score feedback unit may be used to return the calculated score as a reward compatible with a predetermined legal currency. The system described in claim 1, wherein: The types of operations are related to the login operation of the prescribed application, the setting operation of the account information, the posting operation of the comment, the operation related to the input experience, the operation related to the skill improvement, the operation related to the report, and the attendance related operation Operation, and at least one of comment information input operations including at least one information about other users' words and actions, health status, knowledge, ability, and comments. The system described in claim 2, wherein: The information processing device has a memory unit; The memory unit stores the comment information; The users include a first user and a second user. When the comment information related to the first user and the second user are defined as a first comment information and a second comment information, respectively, The first user is commenting on the second user, and the second comment information is input through the operation unit of the terminal, In the memory portion of the information processing device, While the second comment information is updated, The operation serves as the words and deeds of the first user to update the first comment information. The system described in claim 2 or 3, wherein: The information processing device includes an analysis unit and an image generation unit; The parsing unit can be used to perform natural language parsing on the text contained in the comment information, so as to parse the text; The image generating unit may be used to generate an image expressing that the comment information is positive content or negative content based on the result of the analysis. The system according to any one of claims 1 to 4, wherein: The score calculation unit may be used to calculate the score based on a predetermined rule; The rule is determined by the combination of the operation category and an employee level to determine the prescribed score; The employee level indicates the level of the function or position of the employee of the organization to which the user belongs. The system described in claim 5, wherein: Have an update department; The update part can be used to update the score determined by the combination of the operation category and the employee level according to the combination of the operation category and the employee level. The system according to any one of claims 1 to 6, wherein: The remuneration is electronic money, vouchers, or discounts enjoyed by the user at the time of settlement. An information processing device connected to a terminal via a network, wherein: The information processing device has an acquisition unit, a score calculation unit, and a score feedback unit; The obtaining unit may be used to obtain the type of operation of the terminal sent from the terminal; The score calculation unit may be used to calculate a score representing the creditworthiness of the user based on the type of the acquired operation; The score feedback unit may be used to return the calculated score as a reward compatible with a predetermined legal currency. A program that enables a computer to function as an information processing device connected to a terminal via a network, in which: The information processing device has an acquisition unit, a score calculation unit, and a score feedback unit; The obtaining unit may be used to obtain the type of operation of the terminal sent from the terminal; The score calculation unit may be used to calculate a score representing the creditworthiness of the user based on the type of the acquired operation; The score feedback unit may be used to return the calculated score as a reward compatible with a predetermined legal currency.

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