JP6597949B1 - Elevator report processing device and elevator report processing system - Google Patents

Abstract

An object of the present invention is to provide an elevator notification processing device (16) and an elevator notification processing system (1) that suppress communication load caused by overlapping notifications. The notification status determination unit (24) receives a request signal from the portable terminal (12) by the tag (15) provided in the elevator (2) based on the notification status stored in the notification status storage unit (21). When the part (18) receives, it is determined whether there has already been a report about the elevator (2). A response production | generation part (25) produces | generates the signal showing the information already reported, when it determines with having not yet notified. A response production | generation part (25) produces | generates the signal which receives a report, when it determines with having already notified. A transmission part (19) transmits the signal produced | generated to the portable terminal (12).

Description

  The present invention relates to an elevator notification processing apparatus and an elevator notification processing system.

  Patent Document 1 discloses an example of an elevator remote monitoring system. In the remote monitoring system, a cord seal is affixed inside the car. The terminal device possessed by the user is connected to the monitoring device based on the access information represented by the two-dimensional code printed on the code sticker. The user reports the status of the elevator along the guidance information transmitted from the monitoring device to the terminal device.

Japanese Unexamined Patent Publication No. 2007-106520

  However, in the remote monitoring system described in Patent Document 1, a plurality of users may be notified of the same elevator. In this case, the communication load of the remote monitoring system increases.

  The present invention has been made to solve such problems. An object of the present invention is to provide an elevator notification processing apparatus and an elevator notification processing system that suppress communication load caused by overlapping notifications.

The elevator notification processing apparatus according to the present invention includes a receiving unit that receives a request signal transmitted from a mobile terminal based on access information read by a mobile terminal from a tag provided inside or at a landing of the elevator car, A transmission unit that transmits a response signal corresponding to the request signal to the mobile terminal, and a report state that stores the report status of the elevator in association with identification information that identifies the elevator, and stores the report status in association with the urgency level Based on the status storage unit and the report status stored in the report status storage unit, when the receiving unit receives a request signal from the portable terminal that has read the access information from the tag, a report has already been made about the elevator provided with the tag. A notification status determination unit that determines whether there has been a report and a response signal corresponding to the request signal that a report has already been made Generating a signal representative of a notification information already if the situation judging section judges, still and a response generator for generating a signal for accepting a notification when the notification status judging section that there is no notification is determined, response generator Responds to the request signal when the report status determination unit determines that there has already been a report about the elevator provided with the tag when the receiver receives the request signal from the mobile terminal that has read the access information from the tag. As a response signal, the information indicating the reported information is generated and a signal for accepting the report is generated, and the report status storage unit receives a report with an urgency level higher than the urgency level of the report that has already been received for the elevator. The notification status stored for the elevator is updated .
The elevator notification processing apparatus according to the present invention includes a receiving unit that receives a request signal transmitted from a mobile terminal based on access information read by a mobile terminal from a tag provided inside or at a landing of the elevator car, A transmission unit that transmits a response signal corresponding to the request signal to the mobile terminal, a notification status storage unit that stores the notification status of the elevator in association with identification information that identifies the elevator, and a notification status storage unit A notification status determination unit that determines whether there has already been a report about the elevator provided with the tag when the reception unit receives the request signal from the mobile terminal that has read the access information from the tag, and the request As a response signal corresponding to the signal, if the report status determination unit determines that there has already been a report, If the report status determination unit determines that the report status determination unit determines that there has not been a report yet, and whether a disaster has occurred when the receiver receives the request signal A disaster situation determination unit for determining whether there is a disaster when the reception unit receives a request signal, and a disaster situation determination unit for determining whether a disaster has occurred In addition, the response generation unit generates a response signal representing the message as a response signal corresponding to the request signal by acquiring a message to be notified at normal time from the message storage unit, and the transmission unit transmits the request signal The response signal is transmitted to the terminal.

  An elevator notification processing system according to the present invention includes a tag provided on the inside of an elevator car or a landing, and the above-described notification processing device.

  According to the present invention, the notification processing apparatus includes a reception unit, a transmission unit, a notification status storage unit, a notification status determination unit, and a response generation unit. The report status storage unit stores the report status for the elevator in association with identification information for identifying the elevator. The tag is provided inside the elevator car or at the landing. The request signal is transmitted to the receiving unit from the portable terminal that has read the access information from the tag. The notification status determination unit determines whether there has already been a notification about the elevator when the reception unit receives the request signal, based on the notification status stored in the notification status storage unit. A response production | generation part produces | generates the signal showing the information already reported, when a notification condition determination part determines that there was no report yet about the said elevator. A response generation part produces | generates the signal which receives a report, when a report situation determination part determines that there was already a report about the said elevator. The transmission unit transmits the signal generated by the response generation unit as a response signal corresponding to the request signal to the mobile terminal that has transmitted the request signal. Thereby, the communication load by the duplicate notification can be suppressed.

1 is a configuration diagram of a notification processing system according to Embodiment 1. FIG. 4 is a flowchart illustrating an example of an operation of the notification processing apparatus according to the first embodiment. 3 is a diagram illustrating a hardware configuration of a main part of the notification processing apparatus according to Embodiment 1. FIG. 10 is a flowchart showing an example of operation of the notification processing apparatus according to the second embodiment. 10 is a flowchart showing an example of operation of the notification processing apparatus according to the third embodiment.

  EMBODIMENT OF THE INVENTION The form for implementing this invention is demonstrated referring an accompanying drawing. In the drawings, the same or corresponding parts are denoted by the same reference numerals, and overlapping descriptions are simplified or omitted as appropriate.

Embodiment 1 FIG.
FIG. 1 is a configuration diagram of a notification processing system according to the first embodiment.

  The notification processing system 1 is applied to the elevator 2.

  The elevator 2 is provided in a building having a plurality of floors. In the elevator 2, a hoistway (not shown) passes through a plurality of floors of the building. The elevator 2 includes a car 3, a control panel 4, and a seismometer 5.

  The car 3 is a device that transports a user or the like between a plurality of floors of a building by traveling in the vertical direction inside the hoistway. The car 3 includes a car door 6 and a car operation panel 7. The car door 6 is provided on the inner side surface of the car 3. The car door 6 is a device that opens and closes so that a user can get on and off the car 3 when the car 3 is stopped on any of a plurality of floors. The car operation panel 7 is a device that accepts a car call operation by a user. The car operation panel 7 is provided adjacent to the car door 6 inside the car 3, for example. The car operation panel 7 includes an emergency call device 8. The emergency call device 8 is a device that reports by voice call in an emergency. The emergency call device 8 is, for example, an emergency call button and an intercom.

  In the elevator 2, a landing 9 is provided on each of a plurality of floors. In the elevator 2, the landing door 10 and the landing operation panel 11 are provided in the landing 9. The landing door 10 is a device that opens and closes in conjunction with the car door 6. The hall operation panel 11 is a device that accepts a hall call operation by a user. The hall operating panel 11 is provided, for example, adjacent to the hall door 10.

  The control panel 4 is a device that controls the operation of the elevator 2. The operation of the elevator 2 includes, for example, registration of a car call and a hall call, and traveling of the car 3.

  The seismometer 5 is a device that detects an earthquake. The seismometer 5 is connected to the control panel 4 so that a detection signal can be transmitted when an earthquake larger than a preset reference is detected. The reference is set based on, for example, earthquake acceleration. When the control panel 4 receives the detection signal, it activates a safety device (not shown). For example, the safety device stops the traveling of the car 3.

  A user of the elevator 2 may have a portable terminal 12. The mobile terminal 12 is a smart phone, for example. The mobile terminal 12 is connected to the network 13. The network 13 is the Internet, for example. The mobile terminal 12 is equipped with a browser function for displaying the contents represented by the response signal received in response to the request signal transmitted through the network 13. The browser function is, for example, a web browser function.

  In this example, the mobile terminal 12 includes a camera function for capturing an image and a decoding function for decoding the encoded image when the image captured by the camera function is an encoded image. The encoded image is an image obtained by encoding information such as a character string. The encoded image is, for example, a one-dimensional barcode or a two-dimensional code. The two-dimensional code is, for example, a matrix type code or a stack type code.

  The notification processing system 1 includes a remote monitoring device 14, a tag 15, and a notification processing device 16.

  The remote monitoring device 14 is provided in a building where the elevator 2 is provided, for example. The remote monitoring device 14 is connected to the control panel 4 so that it can communicate with the elevator 2, for example. The remote monitoring device 14 is connected to the network 13. The remote monitoring device 14 is a device that communicates information of the elevator 2 with a device provided in the remote monitoring center 17 via the network 13. Here, the remote monitoring center 17 is a base for monitoring the operation state of the elevator 2 and the like.

  The tag 15 is provided inside the car 3 or at the landing 9. On the inside of the car 3 or at the landing 9, the tag 15 is provided, for example, at a position where the user can easily see. Inside the car 3, the tag 15 is provided adjacent to the car operation panel 7, for example. In the landing 9, the tag 15 is provided adjacent to the landing operation panel 11, for example. The tag 15 may be provided on both the inside of the car 3 and the landing 9.

  The tag 15 is a tag having access information. The access information is information for accessing the notification processing device 16 via the network 13. The access information is, for example, a URL (Uniform Resource Locator). The access information may be a shortened URL. In this example, the tag 15 is a seal or a plate on which access information is printed as an encoded image. The encoded image is, for example, a QR code (registered trademark). In the tag 15 of this example, the identification information is printed as character information adjacent to the encoded image. The identification information is information for identifying the elevator 2 provided with the tag 15. The identification information is, for example, a combination of a building number and a machine number. The building number is a number uniquely corresponding to the building. The machine number is a number uniquely corresponding to the unit including the car 3 of the elevator 2. When the elevator 2 has a plurality of units, the identification information may be information for identifying the elevator bank.

  The notification processing device 16 is provided in the remote monitoring center 17, for example. The notification processing device 16 includes a reception unit 18, a transmission unit 19, an attribute information storage unit 20, a notification status storage unit 21, a message storage unit 22, a disaster status determination unit 23, a report status determination unit 24, A response generation unit 25.

  The receiving unit 18 is connected to the network 13 so that the request signal transmitted from the mobile terminal 12 can be received. The transmission unit 19 is connected to the network 13 so that a response signal corresponding to the request signal can be transmitted to the mobile terminal 12 that has transmitted the request signal.

  The attribute information storage unit 20 is a part that stores identification information and attribute information of the elevator 2 in association with each other. The attribute information includes information such as the name and address of the building where the elevator 2 is provided and the model of the elevator 2, for example.

  The report status storage unit 21 is a part that stores the identification information and the report status of the elevator 2 identified by the identification information in association with each other. The report status includes, for example, information such as the status of the reported elevator 2 and the presence / absence of a technician dispatched for the report.

  The message storage unit 22 is a part that stores the state of the elevator 2 and the message that is notified to the user of the elevator 2 in association with each other.

  The disaster situation determination unit 23 is a part that determines the occurrence of a disaster. Here, the disaster for which the disaster situation determination unit 23 determines the occurrence is an event that has a wide geographical range having an influence on the operation state of the elevator 2. The influence on the operation state of the elevator 2 is, for example, the operation of the safety device or the failure or malfunction of the equipment of the elevator 2. Disasters include wide-area disasters such as earthquakes that occur due to natural phenomena, or events that occur due to human causes. The disaster situation determination unit 23 stores the state of the disaster flag. The state of the disaster flag is either ON or OFF. The state of the disaster flag is switched ON when a disaster occurs. The disaster situation determination unit 23 determines the occurrence of a disaster based on the state of the disaster flag.

  The report status determination unit 24 is a part that determines whether or not there is a report for the elevator 2 identified by the identification information.

  The response generation unit 25 is a part that generates a response signal corresponding to the request signal from the mobile terminal 12.

  Next, the function of the notification processing system 1 at normal time will be described. During normal times, the state of the disaster flag of the disaster situation determination unit 23 is set to OFF.

  A user carrying the portable terminal 12 takes a coded image printed on the tag 15 inside the car 3 or at the landing 9. The mobile terminal 12 reads the access information by decoding the captured encoded image. The portable terminal 12 transmits a request signal to the notification processing device 16 based on the read access information.

  The receiving unit 18 of the notification processing device 16 receives a request signal from the mobile terminal 12 through the network 13. When the receiving unit 18 receives the request signal, the disaster situation determination unit 23 refers to the state of the disaster flag. Since the state of the disaster flag is OFF, the disaster situation determination unit 23 determines that no disaster has occurred. The disaster situation determination unit 23 transmits the determination result to the response generation unit 25.

  Based on the received determination result, the response generation unit 25 acquires a message to be notified in the normal time from the message storage unit 22. The message is a message including an advertisement or other content, for example. Alternatively, the message may be a message related to the scheduled maintenance date and time of the elevator 2. Alternatively, the message may be a message explaining the function of the notification processing system 1 when a disaster occurs. In this example, the message that is normally notified does not accept the notification. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal through the network 13.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16.

  Next, the function of the notification processing system 1 when a disaster occurs will be described. Here, a case where an earthquake greater than a preset standard occurs as a disaster will be described as an example.

  The seismometer 5 of the elevator 2 detects an earthquake. The control panel 4 activates the safety device based on the detection signal of the seismometer 5. The safety device stops the traveling of the car 3. The remote monitoring device 14 detects that the control panel 4 has activated the safety device based on the detection signal from the seismometer 5. The remote monitoring device 14 transmits a signal indicating the operation of the safety device to a device provided in the remote monitoring center 17 via the network 13. Here, the operation state of the elevator 2 in a wide geographical range is affected by the disaster that has occurred. For this reason, it may be difficult to report the operation of the safety device by the remote monitoring device 14 due to, for example, communication congestion.

  At this time, for example, a user who is in the car 3 or a user who is about to get into the car 3 tries to report the state of the elevator 2 in which the car 3 has stopped running. Here, for example, due to communication congestion caused by the occurrence of a disaster, it may be difficult to report by the emergency call device 8 provided inside the car 3. At this time, the user carrying the portable terminal 12 captures the encoded image printed on the tag 3 provided in the car 3 or the landing 9.

  The mobile terminal 12 reads the access information by decoding the captured encoded image. The portable terminal 12 transmits a request signal to the notification processing device 16 based on the read access information.

  When a disaster occurs, the number of users who try to report from the portable terminal 12 about the state of the elevator 2 is greater than the number of users who try to report normally. For this reason, the number of request signals received by the receiving unit 18 within a preset time range is greater than in normal times. When the number of request signals within the time range exceeds a preset threshold value, the disaster situation determination unit 23 determines that a disaster has occurred and switches the state of the disaster flag from OFF to ON.

  When the receiving unit 18 receives the request signal, the disaster situation determination unit 23 refers to the state of the disaster flag. When the state of the disaster flag is switched to ON, the disaster situation determination unit 23 determines that a disaster has occurred. The disaster situation determination unit 23 transmits the determination result to the response generation unit 25.

  The response generation unit 25 acquires a message for accepting input of identification information of the elevator 2 from the message storage unit 22 based on the received determination result. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16. The user inputs identification information printed on the tag 15 based on the displayed contents. The mobile terminal 12 transmits the input identification information to the notification processing device 16.

  The receiving unit 18 of the notification processing device 16 receives identification information from the mobile terminal 12. The reporting status determination unit 24 refers to the reporting status stored in the reporting status storage unit 21 in association with the identification information received by the receiving unit 18. When the report status corresponding to the identification information is stored in the report status storage unit 21, the report status determination unit 24 determines that a report has already been made for the elevator 2 identified by the identification information. On the other hand, when the report status corresponding to the identification information is not stored in the report status storage unit 21, the report status determination unit 24 determines that there is no report about the elevator 2 identified by the identification information. The notification status determination unit 24 transmits the determination result to the response generation unit 25.

  When the report status determination unit 24 determines that a report has already been made, the response generation unit 25 acquires a reported message from the message storage unit 22. The reported message includes, for example, a character string such as “I already contacted you”. When an engineer has already been dispatched for a report that has already occurred, the message may include a character string such as “I already contacted you and have already arranged an engineer”. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16.

  On the other hand, when the notification status determination unit 24 determines that there is no notification yet, the response generation unit 25 acquires a message for accepting the notification from the message storage unit 22. The message for accepting the notification includes items such as “containment in car”, “stopped”, and “running” listed by a list selectable by a check box or the like, for example. Here, for example, the item “during operation” may include items such as “abnormal sound”, “lamp out”, and “other” enumerated by a list selectable by a check box or the like as lower items. Furthermore, the item “others” may include, for example, a text box for inputting detailed information when the item is selected. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16. The user selects the state of the elevator 2 from the listed items based on the displayed contents. The portable terminal 12 makes a report by transmitting information representing the selected item to the report processing device 16.

  The receiving unit 18 of the notification processing device 16 receives information representing an item selected from the mobile terminal 12. The reporting status determination unit 24 stores the reporting status in the reporting status storage unit 21 in association with the identification information based on the information received by the receiving unit 18.

  In the remote monitoring center 17, an engineer dispatched for the notification is arranged based on the information stored in the notification status storage unit 21. Arrangement of engineers may be performed simultaneously with reception of a report by a device or the like provided in the remote monitoring center 17. Alternatively, the technician may be arranged by the operator of the remote monitoring center 17.

  The response generation unit 25 acquires the accepted message from the message storage unit 22. The received message includes a character string such as “Thank you for contacting us”. For example, when a technician is arranged at the same time as receiving a report, the message may include a character string such as “Thank you for contacting us. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16.

Then, the example of operation | movement of the notification processing apparatus 16 which concerns on Embodiment 1 is demonstrated using FIG.
FIG. 2 is a flowchart showing an example of operation of the notification processing apparatus according to the first embodiment.

  In step S <b> 01, the receiving unit 18 receives a request signal from the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S02.

  In step S02, the disaster situation determination unit 23 determines whether a disaster has occurred. When the determination result is No, the operation of the notification processing device 16 proceeds to step S03. When the determination result is Yes, the operation of the notification processing device 16 proceeds to step S04.

  In step S03, the response generator 25 generates a response signal representing a normal message. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 ends.

  In step S04, the response generation unit 25 generates a response signal representing a message that accepts input of identification information. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S05.

  In step S <b> 05, the receiving unit 18 receives identification information from the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S06.

  In step S06, the disaster situation determination unit 23 determines whether a report has already been made about the elevator 2 identified by the received identification information. When the determination result is Yes, the operation of the notification processing device 16 proceeds to step S07. When the determination result is No, the operation of the notification processing device 16 proceeds to step S08.

  In step S07, the response generation unit 25 generates a response signal representing the reported message. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 ends.

  In step S08, the response generation unit 25 generates a response signal representing a message for accepting the notification. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S09.

  In step S <b> 09, the receiving unit 18 receives notification information from the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S10.

  In step S10, the report information storage unit stores the identification information already received and the report status in association with each other based on the received report information. Thereafter, the operation of the notification processing device 16 proceeds to step S11.

  In step S11, the response generation unit 25 generates a response signal representing the accepted message. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 ends.

  As described above, the report processing system 1 according to the first embodiment includes the tag 15 and the report information processing apparatus. The tag 15 is provided inside the car 3 of the elevator 2 or at the landing 9. The notification processing device 16 includes a reception unit 18, a transmission unit 19, a notification status storage unit 21, a notification status determination unit 24, and a response generation unit 25. The receiving unit 18 receives a request signal from the mobile terminal 12. The request signal is transmitted based on the access information read by the mobile terminal 12 from the tag 15. The transmission unit 19 transmits a response signal corresponding to the request signal to the mobile terminal 12. The report status storage unit 21 stores a report status for the elevator 2 in association with the identification information. The identification information is information for identifying the elevator 2. When the receiving unit 18 receives a request signal from the mobile terminal 12 that has read the access information from the tag 15 based on the reporting status stored in the reporting status storage unit 21, the reporting status determination unit 24 It is determined whether there has already been a report about the elevator 2 provided. The response generation unit 25 generates a signal representing information that has been notified when the notification state determination unit 24 determines that a notification has already been made, as a response signal corresponding to the request signal. The response generation unit 25 generates a signal for accepting a report when the report status determination unit 24 determines that there has not been a report as a response signal corresponding to the request signal.

  In particular, when a disaster occurs, the operation state of the elevator 2 in a wide geographical range is affected. At this time, the number of users who discover that the driving state of the same elevator 2 is affected increases. The notification processing device 16 allows the user to easily grasp whether or not the notification has already been made about the elevator 2 to be notified. For this reason, the duplicate report from the several user who discovered the influence of the disaster about the same elevator 2 is suppressed. Thereby, the communication load by the duplicate notification is suppressed. Further, even when a voice call is difficult, the notification processing device 16 can give the user a sense of security.

  In addition, the notification processing device 16 includes a disaster situation determination unit 23. The disaster situation determination unit 23 determines whether a disaster has occurred when the reception unit 18 receives the request signal. The response generation unit 25 generates a normal signal as a response signal corresponding to the request signal when the disaster situation determination unit 23 determines that no disaster has occurred.

  This prevents unnecessary notifications based on the access information read from the tag 15 in normal times. For this reason, the tag 15 can be disposed in a place where it is easily noticeable to the user while preventing unnecessary notifications due to mischief and the like. The user can easily be aware of the presence of the tag 15 from the normal time. For this reason, it becomes easy to utilize the notification processing system 1 even when a disaster occurs. Further, in a normal time, the tag 15 can be used as a medium for displaying a message including an advertisement or other content. For this reason, the space inside the car 3 or in the hall 9 is effectively utilized.

  The disaster situation determination unit 23 stores the state of a disaster flag that determines the occurrence of a disaster. The disaster flag is switched to a state in which a disaster has occurred when the number of request signals received by the receiving unit 18 exceeds a threshold within a preset time range.

  Thereby, the disaster situation determination unit 23 can automatically determine the occurrence of a disaster without requiring information from an external device and an operation by an operator or the like. For this reason, even if communication via the network 13 or the like becomes unsuccessful at the time of a disaster, the notification processing device 16 can shift to an operation at the time of the occurrence of the disaster.

  The tag 15 displays identification information as character information.

  Thereby, the user can visually recognize the identification information directly. For this reason, even when an abnormality or the like occurs in the elevator 2 during normal times, the user can easily access the target elevator 2 even when the user is notified by a voice call from the mobile terminal 12 possessed by the user. Can be identified and reported. Further, when manufacturing the tag 15, access information can be given to the tag 15 except for identification information for identifying each elevator 2. Since the same tag 15 can be manufactured for the elevators 2 that share the notification processing device 16, the manufacturing cost of the tag 15 is reduced.

  The tag 15 displays access information as an encoded image that can be read by the mobile terminal 12.

  Thus, the tag 15 is manufactured by printing the encoded image on, for example, a sticker. For this reason, manufacture, distribution, installation, renewal, and removal of the tag 15 are facilitated.

  The tag 15 displays access information as a two-dimensional code that can be read by the mobile terminal 12.

  Thereby, the information amount per unit area which the tag 15 has is increased. For this reason, the tag 15 can display access information including information such as an error correction code. Therefore, even if the tag 15 is contaminated due to, for example, a mischief during normal times or a factor that occurs when a disaster occurs, there is a high possibility that the user can access the notification processing device 16 from the mobile terminal 12.

  Note that the notification processing system 1 may not include the remote monitoring device 14. The tag 15 of the notification processing system 1 may be provided in the elevator 2 where the remote monitoring device 14 is not provided.

  In addition, the report status storage unit 21 may similarly store the report by voice call of the emergency call device 8 and the report by the mobile terminal 12 as the report status.

  Moreover, the notification processing apparatus 16 may receive the notification about the several elevator 2 provided in a different area by a single apparatus. The notification processing device 16 may receive notifications about a plurality of elevators 2 provided in different regions by a plurality of devices provided for each region. At this time, for example, a part of the notification processing device 16 such as the message storage unit 22 may be shared among a plurality of devices.

  Further, the disaster situation determination unit 23 may detect congestion of communication such as a voice call and switch the state of the disaster flag to ON. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on information from an external disaster information server such as a public organization. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on, for example, a signal representing the operation of the safety device received from the remote monitoring device 14. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on an operation by an operator of the remote monitoring center 17, for example.

  The notification processing device 16 may include an arrangement unit that arranges an engineer dispatched for the notification based on the information stored in the notification status storage unit 21. The arrangement department arranges the engineer at the same time as receiving the report. The arrangement unit obtains, for example, the reported position of the elevator 2 from the address of the building referenced from the attribute information storage unit 20. The arrangement unit selects, for example, an engineer in the vicinity of the elevator 2 and instructs dispatch. The position information of the engineer may be, for example, position information acquired by a terminal device held by the engineer by satellite navigation or the like. The dispatching instruction by the arranging unit may be performed, for example, by transmitting a dispatching instruction signal to a terminal device owned by an engineer.

Next, an example of the hardware configuration of the notification processing device 16 will be described with reference to FIG.
FIG. 3 is a diagram illustrating a hardware configuration of a main part of the notification processing apparatus according to the first embodiment.

  Each function of the notification processing device 16 can be realized by a processing circuit. The processing circuit includes at least one processor 16b and at least one memory 16c. The processing circuit may comprise at least one dedicated hardware 16a in conjunction with or as an alternative to the processor 16b and the memory 16c.

  When the processing circuit includes the processor 16b and the memory 16c, each function of the notification processing device 16 is realized by software, firmware, or a combination of software and firmware. At least one of software and firmware is described as a program. The program is stored in the memory 16c. The processor 16b implements each function of the notification processing device 16 by reading and executing the program stored in the memory 16c.

  The processor 16b is also referred to as a CPU (Central Processing Unit), a processing device, an arithmetic device, a microprocessor, a microcomputer, and a DSP. The memory 16c includes, for example, a nonvolatile or volatile semiconductor memory such as a RAM, a ROM, a flash memory, an EPROM, and an EEPROM, a magnetic disk, a flexible disk, an optical disk, a compact disk, a mini disk, and a DVD.

  When the processing circuit includes dedicated hardware 16a, the processing circuit is realized by, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC, an FPGA, or a combination thereof.

  Each function of the notification processing device 16 can be realized by a processing circuit. Or each function of the report processing apparatus 16 can also be implement | achieved by a processing circuit collectively. Some of the functions of the notification processing device 16 may be realized by dedicated hardware 16a, and the other part may be realized by software or firmware. In this way, the processing circuit realizes each function of the notification processing device 16 by hardware 16a, software, firmware, or a combination thereof.

Embodiment 2. FIG.
In the second embodiment, differences from the example disclosed in the first embodiment will be described in detail. For features not described in the second embodiment, any of the features disclosed in the first embodiment may be employed.

  The access information held by the tag 15 according to the second embodiment includes identification information. For example, when the access information is a URL, the access information includes identification information as a query parameter, for example. When the access information is displayed as an encoded image on which the tag 15 is printed, the encoded image is an image obtained by encoding access information including identification information.

  Subsequently, the difference between the function of the notification processing system 1 when a disaster occurs and the example disclosed in the first embodiment will be described.

  The mobile terminal 12 transmits a request signal including identification information to the notification processing device 16 based on the access information read from the tag 15.

  When the receiving unit 18 receives the request signal, the disaster situation determination unit 23 refers to the state of the disaster flag. When the state of the disaster flag is switched to ON, the disaster situation determination unit 23 determines that a disaster has occurred. The disaster situation determination unit 23 transmits the determination result to the response generation unit 25.

  At this time, the notification status determination unit 24 refers to the notification status stored in the notification status storage unit 21 in association with the identification information included in the request signal. The report status determination unit 24 determines whether or not there is a report about the elevator 2 identified by the identification information. The notification status determination unit 24 transmits the determination result to the response generation unit 25.

  Based on the determination results received from the disaster situation determination unit 23 and the notification situation determination unit 24, the response generation unit 25 acquires a reported message or a message that accepts a notification from the message storage unit 22. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16. The user selects the state of the elevator 2 from the listed items based on the displayed contents. The portable terminal 12 makes a report by transmitting information representing the selected item to the report processing device 16.

Then, the example of operation | movement of the notification processing apparatus 16 which concerns on Embodiment 2 is demonstrated using FIG.
FIG. 4 is a flowchart showing an example of the operation of the notification processing apparatus according to the second embodiment.

  The notification processing device 16 according to the second embodiment operates in the same manner as the notification processing device 16 according to the first embodiment in steps S01 to S03 and steps S06 to S11. Here, when the determination result is Yes in step S02, the operation of the notification processing device 16 according to Embodiment 2 proceeds to step S12.

  In step S12, the disaster situation determination unit 23 acquires identification information included in the request signal. Thereafter, the operation of the notification processing device 16 proceeds to step S06.

  As described above, the tag 15 of the notification processing system 1 according to Embodiment 2 includes identification information in the access information.

  Thereby, the user can easily grasp whether or not a report has already been made about the elevator 2 to be notified without requiring input of identification information. Further, the notification processing device 16 does not require separate communication for requesting the portable terminal 12 to input identification information. Thereby, the communication load by a report is suppressed.

  The tag 15 may transmit access information to the mobile terminal 12 by short-range wireless communication. At this time, the tag 15 is, for example, an RFID (Radio Frequency IDentification) tag. Near field communication between the tag 15 and the portable terminal 12 is performed by communication such as NFC (Near Field Communication) standard, for example.

  As a result, the user can easily grasp whether or not a report has already been made on the elevator 2 to be notified, for example, by simply holding the portable terminal 12 over the user. There may be a power outage in the event of a disaster. At this time, even if the inside of the car 3 provided with the tag 15 or the landing 9 is dark, the user can easily access the notification processing device 16 from the portable terminal 12.

Embodiment 3 FIG.
In the third embodiment, differences from the example disclosed in the first embodiment or the second embodiment will be described in detail. For features not described in the third embodiment, any of the features disclosed in the first embodiment or the second embodiment may be employed.

  The report status storage unit 21 according to Embodiment 3 stores the identification information, the report status for the elevator 2 identified by the identification information, and the urgency level in association with each other. Here, the degree of urgency is set in advance corresponding to the state of the elevator 2, for example. For example, the urgency in the “contained in car” state is set to “high”. For example, the urgency level of the “stopped” state is set to “medium”. For example, the urgency level of the “driving” state is set to “low”.

  Subsequently, the difference between the function of the notification processing system 1 when a disaster occurs and the example disclosed in the first embodiment or the second embodiment will be described.

  When the report status determination unit 24 determines that a report has already been made based on the report status stored in the report status storage unit 21, the response generation unit 25 acquires a reported message from the message storage unit 22. . Here, the reported message includes information on the status of the reported elevator 2. The reported message includes, for example, a character string such as “You have already contacted“ Stopped ””. If an engineer has already been dispatched for a notification that has already occurred, the message may include a character string such as "We have already contacted you that you have stopped and have already arranged a technician." Good.

  The response generation unit 25 further acquires from the message storage unit 22 a message corresponding to the urgency level of the existing report. For example, when the degree of urgency is “high”, the message includes a character string such as “I will call you immediately”. For example, when the urgency level is “medium”, the message includes a character string such as “we will ask you in the morning”. For example, when the degree of urgency is “low”, the message includes a character string such as “I will ask you today”.

  The response generation unit 25 further acquires a message for accepting an additional report from the message storage unit 22. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16. The user tries to report again when the content of the report he / she is trying to report is different from the content of the report which has already been made. The user selects the state of the elevator 2 from the listed items based on the displayed contents. The portable terminal 12 performs another notification by transmitting information representing the selected item to the notification processing device 16.

  The receiving unit 18 of the notification processing device 16 receives information representing an item selected from the mobile terminal 12. The report status determination unit 24 compares the urgency level of the report based on the received information with the urgency level of the already existing report. The notification status determination unit 24 transmits the determination result to the response generation unit 25.

  When the notification status determination unit 24 determines that the urgency level of the existing report is equal to or greater than the urgency level of the report based on the received information, the response generation unit 25 acquires the reported message from the message storage unit 22. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  On the other hand, when it is determined that the urgency level of the report based on the received information is higher than the urgency level of the report that has already existed, the report status determination unit 24 stores the report stored in the report status storage unit 21 based on the received information. Update status. Further, the notification processing device 16 may include a counting unit. A counting part is a part which counts the frequency | count of notification for every identification information. When the number of reports reaches a preset number, the report status determination unit 24 may update the urgency level of the report status stored in the report status storage unit 21 to a higher urgency level.

  At this time, the engineer may arrange for the report again. The re-arrangement of technicians may be performed, for example, by instructing a technician who has already been instructed to dispatch in order to give priority to other reports. Alternatively, the re-arrangement of engineers may be performed by newly instructing another engineer in the vicinity of the notified elevator 2 to dispatch.

  The response generation unit 25 acquires the re-accepted message from the message storage unit 22. The re-accepted message may be the same as the accepted message. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that transmitted the identification information.

  The portable terminal 12 displays the content represented by the response signal received from the notification processing device 16.

Then, the example of operation | movement of the notification processing apparatus 16 which concerns on Embodiment 3 is demonstrated using FIG.
FIG. 5 is a flowchart illustrating an example of the operation of the notification processing apparatus according to the third embodiment.

  The notification processing device 16 according to the second embodiment operates in the same manner as the notification processing device 16 according to the second embodiment in steps S01 to S03, steps S06, and steps S08 to S12. Here, when the determination result is Yes in step S06, the operation of the notification processing device 16 according to Embodiment 3 proceeds to step S13.

  In step S <b> 13, the response generation unit 25 generates a response signal that represents a message that has been reported and that represents a message that accepts the report. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S14.

  In step S <b> 14, the receiving unit 18 receives notification information from the mobile terminal 12. Thereafter, the operation of the notification processing device 16 proceeds to step S15.

  In step S15, the report status determination unit 24 determines whether the urgency level of the report based on the received information is higher than the urgency level of the report that has already been present. When the determination result is No, the operation of the notification processing device 16 proceeds to step S16. When the determination result is Yes, the operation of the notification processing device 16 proceeds to step S17.

  In step S16, the response generation unit 25 generates a response signal representing the reported message. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 ends.

  In step S17, the report information storage unit updates the stored report status based on the received report information. Thereafter, the operation of the notification processing device 16 proceeds to step S18.

  In step S18, the response generation unit 25 generates a response signal representing the re-accepted message. Thereafter, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. Thereafter, the operation of the notification processing device 16 ends.

  As described above, the notification status storage unit 21 of the notification processing device 16 according to Embodiment 3 stores the urgency level in association with the notification status.

  Thereby, in the remote monitoring center 17, an engineer is arranged according to the urgency of a report. For this reason, a report with higher urgency is dealt with more preferentially.

  Moreover, the response generation part 25 produces | generates a different response signal according to urgency.

  Thereby, when taking a different response according to the urgency level of the report, the content of the response is notified to the user according to the urgency level. For this reason, the notification processing device 16 is effectively given a sense of security by the user who attempted the notification.

  The mobile terminal 12 reads access information from a tag 15 provided in the elevator 2. The portable terminal 12 transmits a request signal based on the read access information. The response generation unit 25 generates a response signal corresponding to the request signal when the notification state determination unit 24 determines that the notification has already been made about the elevator 2 when the reception unit 18 receives the request signal. The response signal represents information that has been reported and is a signal that accepts the report. The report status storage unit 21 updates the report status stored for the elevator 2 when a report with an urgency level higher than the urgency level of the report that has already been received for the elevator 2 is accepted.

  Thereby, even when the state of the elevator 2 changes with the passage of time, a response based on the urgency of the changed state is taken. Further, even when another user has already made a report with a low degree of urgency, the user can make a report with a higher degree of urgency. For example, even after a user who finds that the elevator 2 is stopped from the landing 9 reports “stopped”, the user who is locked in the car 3 of the elevator 2 is “confined in the car”. Can be reported. At this time, the report about the elevator 2 is processed as a state of “containment in the car” with a higher degree of urgency. For this reason, even when there are reports from a plurality of users in different situations, a response reflecting a report from a user with a higher degree of urgency is taken.

  The notification processing apparatus according to the present invention can be applied to a notification processing system. The notification processing system according to the present invention can be applied to an elevator.

  DESCRIPTION OF SYMBOLS 1 Report processing system, 2 Elevator, 3 Car, 4 Control panel, 5 Seismometer, 6 Car door, 7 Car operation panel, 8 Emergency call device, 9 landing, 10 landing door, 11 Landing operation panel, 12 Mobile terminal, 13 Network, 14 remote monitoring device, 15 tag, 16 report processing device, 17 remote monitoring center, 18 reception unit, 19 transmission unit, 20 attribute information storage unit, 21 report status storage unit, 22 message storage unit, 23 disaster status determination unit 24 Report status determination unit 25 Response generation unit 16a Hardware 16b Processor 16c Memory

Claims (15)

A receiver that receives from the portable terminal a request signal that is transmitted based on access information read by the portable terminal from a tag provided in the elevator car or on the landing;
A transmission unit that transmits a response signal corresponding to the request signal to the mobile terminal;
A notification status storage unit that stores a notification status of the elevator in association with identification information for identifying the elevator, and stores an emergency level in association with the notification status;
Based on the notification status stored in the notification status storage unit, the elevator already provided with the tag when the reception unit receives the request signal from the portable terminal that has read the access information from the tag A notification status determination unit for determining whether there is a report;
As a response signal corresponding to the request signal, when the notification status determination unit determines that there has already been a report, a signal indicating information that has been reported is generated, and the notification status determination unit determines that there has not been a report yet A response generator for generating a signal for accepting a report to,
Equipped with a,
The response generation unit determines that the notification state determination unit has already notified the elevator provided with the tag when the reception unit receives the request signal from the portable terminal that has read the access information from the tag. If the response signal corresponding to the request signal, the information indicating the information that has been reported, and a signal for receiving the notification is generated,
The notification status storage unit updates the notification status stored for the elevator when a notification with an urgency level higher than the urgency level of the notification that has already been received for the elevator is received.
Elevator report processing device. A disaster situation determination unit that determines whether a disaster has occurred when the reception unit receives the request signal,
The elevator notification according to claim 1, wherein the response generation unit generates a normal signal as the response signal corresponding to the request signal when the disaster situation determination unit determines that a disaster has not occurred. Processing equipment. The disaster situation determination unit stores a state of a disaster flag for determining occurrence of a disaster,
The elevator notification according to claim 2, wherein the disaster flag is switched to a state in which a disaster has occurred when the number of request signals received by the reception unit exceeds a threshold within a preset time range. Processing equipment. The elevator notification processing apparatus according to any one of claims 1 to 3, wherein the response generation unit generates the response signal that differs depending on the degree of urgency. A receiver that receives from the portable terminal a request signal that is transmitted based on access information read by the portable terminal from a tag provided in the elevator car or on the landing;
A transmission unit that transmits a response signal corresponding to the request signal to the mobile terminal;
A report status storage unit for storing a report status of the elevator in association with identification information for identifying the elevator;
Based on the notification status stored in the notification status storage unit, the elevator already provided with the tag when the reception unit receives the request signal from the portable terminal that has read the access information from the tag A notification status determination unit for determining whether there is a report;
As a response signal corresponding to the request signal, when the notification status determination unit determines that there has already been a report, a signal indicating information that has been reported is generated, and the notification status determination unit determines that there has not been a report yet A response generator for generating a signal for accepting a report to,
A disaster situation determination unit that determines whether a disaster has occurred when the reception unit receives the request signal;
A message storage unit for storing a message to be notified at normal time;
Equipped with a,
When the disaster situation determination unit determines that a disaster has not occurred when the reception unit receives the request signal, the response generation unit acquires a message to be normally notified from the message storage unit. A response signal representing the message is generated as the response signal corresponding to the request signal, and the transmission unit transmits the response signal to the mobile terminal that has transmitted the request signal
Elevator report processing device. The disaster situation determination unit stores a state of a disaster flag for determining occurrence of a disaster,
The elevator notification according to claim 5 , wherein the disaster flag is switched to a state in which a disaster occurs when the number of the request signals received by the reception unit exceeds a threshold within a preset time range. Processing equipment. The elevator notification processing apparatus according to claim 5 , wherein the notification status storage unit stores an emergency level in association with the notification status. The elevator notification processing apparatus according to claim 7 , wherein the response generation unit generates the response signal that varies depending on the degree of urgency. The response generation unit determines that the notification state determination unit has already notified the elevator provided with the tag when the reception unit receives the request signal from the portable terminal that has read the access information from the tag. If the response signal corresponding to the request signal, the information indicating the information that has been reported, and a signal for receiving the notification is generated,
The notification status storage unit, when the notification of the higher urgency than urgency of the report which was already on the elevator has been accepted, to claim 7 or claim 8 updates the notification status that stores about the elevator The elevator notification processing device described. A tag on the inside of the elevator car or on the landing,
The notification processing device according to any one of claims 1 to 9 ,
Elevator report processing system. The elevator notification processing system according to claim 10 , wherein the tag displays the identification information as character information. The elevator notification processing system according to claim 10 , wherein the tag includes the identification information in the access information. The elevator tag processing system according to any one of claims 10 to 12 , wherein the tag displays the access information as an encoded image readable by the portable terminal. The elevator notification processing system according to any one of claims 10 to 12 , wherein the tag displays the access information as a two-dimensional code readable by the mobile terminal. The elevator tag processing system according to any one of claims 10 to 12 , wherein the tag transmits the access information to the mobile terminal by short-range wireless communication.

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