WO2020183668A1

WO2020183668A1 - Notification processing device for elevator and notification processing system for elevator

Info

Publication number: WO2020183668A1
Application number: PCT/JP2019/010344
Authority: WO
Inventors: 恭平濱田; 広泰田畠; 豊松枝; 剛樹引地; 典宏長徳
Original assignee: 三菱電機ビルテクノサービス株式会社
Priority date: 2019-03-13
Filing date: 2019-03-13
Publication date: 2020-09-17
Also published as: CN113226967A; JP6597949B1; CN113226967B; JPWO2020183668A1

Abstract

The purpose of the present invention is to provide a notification processing device (16) for an elevator and a notification processing system (1) for an elevator that minimize the communication load resulting from overlapping notifications. A notification state determination unit (24) uses a notification state stored in a notification state storage unit (21) as a basis to determine whether there has already been notification regarding an elevator (2) when a request signal from a portable terminal (12) by means of a tag (15) provided to the elevator (2) is received by a reception unit (18). A response generation unit (25) generates a signal representing information for which notification has been completed when it is determined that there have not yet been any notifications. The response generation unit (25) generates a signal for receiving a notification when it is determined that there has already been notification. A transmission unit (19) transmits a generated signal to the portable terminal (12).

Description

Elevator report processing device and elevator report processing system

The present invention relates to an elevator notification processing device and an elevator notification processing system.

Patent Document 1 discloses an example of a remote monitoring system for an elevator. In the remote monitoring system, a code sticker is attached to the inside of the car. The terminal device possessed by the user connects to the monitoring device based on the access information represented by the two-dimensional code printed on the code sticker. The user reports the status of the elevator according to the guidance information transmitted from the monitoring device to the terminal device.

Japanese Patent Application Laid-Open No. 2007-106520

However, in the remote monitoring system described in Patent Document 1, there is a possibility that a plurality of users may make duplicate reports about the same elevator. In this case, the communication load of the remote monitoring system becomes high.

The present invention has been made to solve such a problem. An object of the present invention is to provide an elevator notification processing device and an elevator notification processing system that suppress communication loads due to duplicate notifications.

The notification processing device for an elevator according to the present invention includes a receiving unit that receives a request signal transmitted from the mobile terminal based on access information read by the mobile terminal from a tag provided inside the car of the elevator or at the landing. The transmission unit that transmits the response signal corresponding to the request signal to the mobile terminal, the report status storage unit that stores the report status of the elevator in association with the identification information that identifies the elevator, and the report status storage unit stores the response signal. Based on the reporting status, when the receiving unit receives the request signal from the mobile terminal that reads the access information from the tag, the reporting status determination unit that determines whether the elevator to which the tag is installed has already been notified, and the request. As a response signal corresponding to the signal, when the report status determination unit determines that a report has already been made, a signal representing the reported information is generated, and when the report status determination unit determines that the report has not yet been made, the report is accepted. It includes a response generation unit that generates a signal.

The elevator notification processing system according to the present invention includes a tag provided inside the elevator car or at the landing, and the above notification processing device.

According to the present invention, the notification processing device includes a receiving unit, a transmitting unit, a reporting status storage unit, a reporting status determination unit, and a response generating unit. The report status storage unit stores the report status of the elevator in association with the identification information that identifies the elevator. The tag is placed inside the elevator car or at the landing. The request signal is transmitted from the mobile terminal that has read the access information from the tag to the receiving unit. The reporting status determination unit determines whether or not the elevator has already been notified when the receiving unit receives the request signal, based on the reporting status stored in the reporting status storage unit. The response generation unit generates a signal representing the reported information when the notification status determination unit determines that the elevator has not been notified yet. The response generation unit generates a signal for accepting a report when the report status determination unit determines that the elevator has already been notified. The transmission unit transmits a signal generated by the response generation unit as a response signal corresponding to the request signal to the mobile terminal that has transmitted the request signal. As a result, the communication load due to duplicate reporting can be suppressed.

It is a block diagram of the report processing system which concerns on Embodiment 1. FIG. It is a flowchart which shows the example of the operation of the report processing apparatus which concerns on Embodiment 1. FIG. It is a figure which shows the hardware configuration of the main part of the report processing apparatus which concerns on Embodiment 1. FIG. It is a flowchart which shows the example of the operation of the report processing apparatus which concerns on Embodiment 2. It is a flowchart which shows the example of the operation of the report processing apparatus which concerns on Embodiment 3.

The embodiment for carrying out the present invention will be described with reference to the attached drawings. In each figure, the same or corresponding parts are designated by the same reference numerals, and duplicate description will be appropriately simplified or omitted.

Embodiment 1.
FIG. 1 is a configuration diagram of a notification processing system according to the first embodiment.

The report processing system 1 is applied to the elevator 2.

Elevator 2 is installed in a building with multiple floors. In elevator 2, hoistways (not shown) penetrate multiple floors of the building. The elevator 2 includes a car 3, a control panel 4, and a seismograph 5.

The car 3 is a device that transports users and the like between multiple floors of a building by traveling vertically inside the hoistway. The car 3 includes a car door 6 and a car operation panel 7. The car door 6 is provided on the inner side surface of the car 3. The car door 6 is a device that opens and closes so that a user can get on and off the car 3 when the car 3 is stopped on any of a plurality of floors. The car operation panel 7 is a device that receives an operation of calling a car by a user. The car operation panel 7 is provided adjacent to the car door 6 inside the car 3, for example. The car operation panel 7 includes an emergency call device 8. The emergency call device 8 is a device that makes a report by voice call in an emergency. The emergency call device 8 is, for example, an emergency call button and an intercom.

In elevator 2, landing 9 is provided on each of a plurality of floors. In the elevator 2, the landing door 10 and the landing operation panel 11 are provided at the landing 9. The landing door 10 is a device that opens and closes in conjunction with the car door 6. The landing operation panel 11 is a device that receives an operation of calling the landing by the user. The landing operation panel 11 is provided adjacent to, for example, the landing door 10.

The control panel 4 is a device that controls the operation of the elevator 2. The operation of the elevator 2 includes, for example, registration of a car call and a landing call, and traveling of the car 3.

The seismograph 5 is a device that detects an earthquake. The seismograph 5 is connected to the control panel 4 so that a detection signal can be transmitted when an earthquake larger than a preset reference is detected. The standard is set based on, for example, seismic acceleration. When the control panel 4 receives the detection signal, the control panel 4 activates a safety device (not shown). The safety device, for example, stops the car 3 from traveling.

The user of the elevator 2 may have a mobile terminal 12. The mobile terminal 12 is, for example, a smart phone. The mobile terminal 12 is connected to the network 13. The network 13 is, for example, the Internet. The mobile terminal 12 is equipped with a browser function that displays the content represented by the response signal received in response to the request signal transmitted through the network 13. The browser function is, for example, the function of a web browser.

In this example, the mobile terminal 12 is equipped with a camera function for capturing an image and a decoding function for decoding the encoded image when the image captured by the camera function is a coded image. The coded image is an image in which information such as a character string is encoded. The coded image is, for example, a one-dimensional bar code or a two-dimensional code. The two-dimensional code is, for example, a matrix type code or a stack type code.

The report processing system 1 includes a remote monitoring device 14, a tag 15, and a report processing device 16.

The remote monitoring device 14 is provided, for example, in a building where an elevator 2 is provided. The remote monitoring device 14 is connected to the control panel 4 so as to be able to communicate with, for example, the elevator 2. The remote monitoring device 14 is connected to the network 13. The remote monitoring device 14 is a device that communicates the information of the elevator 2 with the device provided in the remote monitoring center 17 via the network 13. Here, the remote monitoring center 17 is a base for monitoring the operating state of the elevator 2.

The tag 15 is provided inside the car 3 or at the landing 9. The tag 15 is provided at a position easily visible to the user, for example, inside the car 3 or at the landing 9. Inside the car 3, the tag 15 is provided adjacent to, for example, the car operation panel 7. At the landing 9, the tag 15 is provided adjacent to, for example, the landing operation panel 11. The tag 15 may be provided both inside the car 3 and inside the landing 9.

Tag 15 is a tag-like body having access information. The access information is information for accessing the report processing device 16 via the network 13. The access information is, for example, a URL (Uniform Resource Locator). The access information may be a shortened URL. In this example, the tag 15 is a sticker or plate on which access information is printed as a coded image. The coded image is, for example, a QR code (registered trademark). In the tag 15 of this example, the identification information is printed as character information adjacent to the coded image. The identification information is information for identifying the elevator 2 provided with the tag 15. The identification information is, for example, a combination of a building number and a machine number. The building number is a number that uniquely corresponds to the building. The unit number is a number uniquely corresponding to the unit including the car 3 of the elevator 2. When the elevator 2 has a plurality of units, the identification information may be information for identifying the elevator bank.

The report processing device 16 is provided in, for example, the remote monitoring center 17. The report processing device 16 includes a receiving unit 18, a transmitting unit 19, an attribute information storage unit 20, a report status storage unit 21, a message storage unit 22, a disaster status determination unit 23, a report status determination unit 24, and the like. It includes a response generation unit 25.

The receiving unit 18 is connected to the network 13 so that the request signal transmitted from the mobile terminal 12 can be received. The transmission unit 19 is connected to the network 13 so that the response signal corresponding to the request signal can be transmitted to the mobile terminal 12 that has transmitted the request signal.

The attribute information storage unit 20 is a part that stores the identification information and the attribute information of the elevator 2 in association with each other. The attribute information includes, for example, information such as the name and address of the building where the elevator 2 is provided and the model of the elevator 2.

The report status storage unit 21 is a part that stores the identification information and the report status of the elevator 2 identified by the identification information in association with each other. The reporting status includes, for example, information such as the status of the reported elevator 2 and whether or not a technician has been dispatched for the reporting.

The message storage unit 22 is a part that stores the state of the elevator 2 and the message to be notified to the user of the elevator 2 in association with each other.

The disaster situation determination unit 23 is a part that determines the occurrence of a disaster. Here, the disaster in which the disaster situation determination unit 23 determines the occurrence is an event in which the influence on the operating state of the elevator 2 covers a wide geographical range. The influence on the operating state of the elevator 2 is, for example, the operation of a safety device, or the failure or malfunction of the equipment of the elevator 2. Disasters include wide-area disasters such as earthquakes caused by natural phenomena, or events caused by human causes. The disaster situation determination unit 23 stores the state of the disaster flag. The state of the disaster flag is either ON or OFF. The state of the disaster flag is switched to ON when a disaster occurs. The disaster situation determination unit 23 determines the occurrence of a disaster based on the state of the disaster flag.

The report status determination unit 24 is a part that determines whether or not there is a report for the elevator 2 identified by the identification information.

The response generation unit 25 is a part that generates a response signal corresponding to the request signal from the mobile terminal 12.

Next, the function of the report processing system 1 in the normal state will be described. In the normal state, the state of the disaster flag of the disaster situation determination unit 23 is set to OFF.

The user who possesses the mobile terminal 12 takes a coded image printed on the tag 15 inside the car 3 or at the landing 9. The mobile terminal 12 reads the access information by decoding the captured coded image. The mobile terminal 12 transmits a request signal to the notification processing device 16 based on the read access information.

The receiving unit 18 of the notification processing device 16 receives the request signal from the mobile terminal 12 through the network 13. When the receiving unit 18 receives the request signal, the disaster situation determination unit 23 refers to the state of the disaster flag. Since the state of the disaster flag is OFF, the disaster situation determination unit 23 determines that no disaster has occurred. The disaster situation determination unit 23 transmits the determination result to the response generation unit 25.

The response generation unit 25 acquires a message to be notified at normal times from the message storage unit 22 based on the received determination result. The message is, for example, a message containing an advertisement or other content. Alternatively, the message may be a message regarding the scheduled maintenance / inspection date and time of the elevator 2. Alternatively, the message may be a message explaining the function of the notification processing system 1 in the event of a disaster. In this example, the message notified at normal times does not accept the report. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal through the network 13.

The mobile terminal 12 displays the content represented by the response signal received from the report processing device 16.

Next, the function of the report processing system 1 in the event of a disaster will be explained. Here, a case where an earthquake larger than a preset standard occurs as a disaster will be described as an example.

The seismograph 5 of the elevator 2 detects an earthquake. The control panel 4 operates the safety device based on the detection signal of the seismograph 5. The safety device stops the car 3 from traveling. The remote monitoring device 14 detects that the control panel 4 has activated the safety device based on the detection signal from the seismograph 5. The remote monitoring device 14 transmits a signal indicating the operation of the safety device to the device provided in the remote monitoring center 17 via the network 13. Here, the operating state of the elevator 2 in a wide geographical range is affected by the disaster that has occurred. Therefore, for example, due to communication congestion, it may be difficult for the remote monitoring device 14 to notify the operation of the safety device.

At this time, for example, a user who is in the car 3 or a user who is about to get in the car 3 tries to report the state of the elevator 2 in which the car 3 has stopped running. Here, for example, due to communication congestion caused by the occurrence of a disaster, it may be difficult for the emergency call device 8 provided inside the car 3 to make a report. At this time, the user who possesses the mobile terminal 12 takes a coded image printed on the tag 15 provided in the car 3 or the landing 9.

The mobile terminal 12 reads the access information by decoding the captured coded image. The mobile terminal 12 transmits a request signal to the notification processing device 16 based on the read access information.

When a disaster occurs, the number of users who try to report the status of the elevator 2 from the mobile terminal 12 is larger than the number of users who try to report the status during normal times. Therefore, the number of request signals received by the receiving unit 18 within the preset time range is larger than that at the normal time. When the number of requested signals within the time range exceeds a preset threshold value, the disaster situation determination unit 23 determines that a disaster has occurred and switches the state of the disaster flag from OFF to ON.

When the receiving unit 18 receives the request signal, the disaster situation determination unit 23 refers to the state of the disaster flag. When the state of the disaster flag is switched to ON, the disaster situation determination unit 23 determines that a disaster has occurred. The disaster situation determination unit 23 transmits the determination result to the response generation unit 25.

The response generation unit 25 acquires a message from the message storage unit 22 that accepts the input of the identification information of the elevator 2 based on the received determination result. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal.

The mobile terminal 12 displays the content represented by the response signal received from the report processing device 16. The user inputs the identification information printed on the tag 15 based on the displayed content. The mobile terminal 12 transmits the input identification information to the report processing device 16.

The receiving unit 18 of the report processing device 16 receives the identification information from the mobile terminal 12. The report status determination unit 24 refers to the report status stored in the report status storage unit 21 in association with the identification information received by the reception unit 18. When the report status corresponding to the identification information is stored in the report status storage unit 21, the report status determination unit 24 determines that the elevator 2 identified by the identification information has already been notified. On the other hand, when the report status corresponding to the identification information is not stored in the report status storage unit 21, the report status determination unit 24 determines that the elevator 2 identified by the identification information has not yet been reported. The report status determination unit 24 transmits the determination result to the response generation unit 25.

When the report status determination unit 24 determines that a report has already been made, the response generation unit 25 acquires the reported message from the message storage unit 22. The reported message contains a character string such as "You have already contacted us." If a technician has already been dispatched to the report that has already been made, the message may include a character string such as "We have already contacted you and have arranged a technician." The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

On the other hand, when the report status determination unit 24 determines that there is no report yet, the response generation unit 25 acquires a message for accepting the report from the message storage unit 22. The message that accepts the report includes items such as "locked in the car", "stopped", and "driving" that are listed by a list that can be selected by, for example, a check box. Here, for example, the item "in operation" may include items such as "abnormal sound", "out of lamp", and "others" listed by a list selectable by a check box or the like as subordinate items. Further, the "Other" item may include, for example, a text box for inputting detailed information in characters when the item is selected. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

The mobile terminal 12 displays the content represented by the response signal received from the report processing device 16. The user selects the state of the elevator 2 from the listed items based on the displayed contents. The mobile terminal 12 makes a report by transmitting information representing the selected item to the report processing device 16.

The receiving unit 18 of the report processing device 16 receives information representing an item selected from the mobile terminal 12. The report status determination unit 24 stores the report status in the report status storage unit 21 in association with the identification information based on the information received by the reception unit 18.

At the remote monitoring center 17, the technician dispatched for the report is arranged based on the information stored in the report status storage unit 21. The technician may be arranged at the same time as the device or the like provided in the remote monitoring center 17 receives the report. Alternatively, the technician may be arranged by the operator of the remote monitoring center 17.

The response generation unit 25 acquires the received message from the message storage unit 22. The received message includes a character string such as "Thank you for contacting us." For example, when a technician is arranged at the same time as receiving a report, the message may include a character string such as "We have arranged a technician. Thank you for contacting us." The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

Subsequently, an example of the operation of the notification processing device 16 according to the first embodiment will be described with reference to FIG.
FIG. 2 is a flowchart showing an example of the operation of the notification processing device according to the first embodiment.

In step S01, the receiving unit 18 receives the request signal from the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S02.

In step S02, the disaster situation determination unit 23 determines whether a disaster has occurred. If the determination result is No, the operation of the notification processing device 16 proceeds to step S03. If the determination result is Yes, the operation of the notification processing device 16 proceeds to step S04.

In step S03, the response generation unit 25 generates a response signal representing a normal message. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 ends.

In step S04, the response generation unit 25 generates a response signal representing a message that accepts the input of the identification information. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S05.

In step S05, the receiving unit 18 receives the identification information from the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S06.

In step S06, the disaster situation determination unit 23 determines whether or not there has already been a report regarding the elevator 2 identified in the received identification information. If the determination result is Yes, the operation of the notification processing device 16 proceeds to step S07. When the determination result is No, the operation of the notification processing device 16 proceeds to step S08.

In step S07, the response generation unit 25 generates a response signal representing the reported message. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 ends.

In step S08, the response generation unit 25 generates a response signal representing a message for accepting the report. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S09.

In step S09, the receiving unit 18 receives the notification information from the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S10.

In step S10, the report information storage unit stores the already received identification information and the report status in association with each other based on the received report information. After that, the operation of the notification processing device 16 proceeds to step S11.

In step S11, the response generation unit 25 generates a response signal representing the received message. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 ends.

As described above, the report processing system 1 according to the first embodiment includes a tag 15 and a report information processing device. The tag 15 is provided inside the car 3 of the elevator 2 or at the landing 9. The report processing device 16 includes a receiving unit 18, a transmitting unit 19, a report status storage unit 21, a report status determination unit 24, and a response generation unit 25. The receiving unit 18 receives the request signal from the mobile terminal 12. The request signal is transmitted based on the access information read from the tag 15 by the mobile terminal 12. The transmission unit 19 transmits a response signal corresponding to the request signal to the mobile terminal 12. The report status storage unit 21 stores the report status of the elevator 2 in association with the identification information. The identification information is information that identifies the elevator 2. The report status determination unit 24 receives the request signal from the mobile terminal 12 that has read the access information from the tag 15 based on the report status stored in the report status storage unit 21. It is determined whether or not the elevator 2 to be provided has already been notified. The response generation unit 25 generates, as a response signal corresponding to the request signal, a signal representing the reported information when the notification status determination unit 24 determines that the notification has already been made. The response generation unit 25 generates, as a response signal corresponding to the request signal, a signal for receiving a report when the report status determination unit 24 determines that the report has not yet been made.

In particular, when a disaster occurs, the operating condition of the elevator 2 in a wide geographical area is affected. At this time, many users discover that the operating condition of the same elevator 2 is affected. The report processing device 16 makes it possible for the user to easily grasp whether or not the elevator 2 for which the report is to be made has already been reported. Therefore, duplicate reports from a plurality of users who have discovered the effects of a disaster on the same elevator 2 are suppressed. As a result, the communication load due to duplicate reporting is suppressed. Further, even when the voice call is difficult, the report processing device 16 gives the user a sense of security.

Further, the report processing device 16 includes a disaster situation determination unit 23. The disaster situation determination unit 23 determines whether a disaster has occurred when the reception unit 18 receives the request signal. The response generation unit 25 generates a normal time signal as a response signal corresponding to the request signal when the disaster situation determination unit 23 determines that a disaster has not occurred.

This prevents unnecessary notifications based on the access information read from the tag 15 in normal times. Therefore, the tag 15 can be arranged in a place easily visible to the user while preventing unnecessary notification due to mischief or the like. The user becomes more aware of the existence of the tag 15 from the normal time. Therefore, the report processing system 1 can be easily used even when a disaster occurs. Further, in a normal time, the tag 15 can be used as a medium for displaying a message including an advertisement or other contents. Therefore, the space inside the car 3 or in the landing 9 is effectively utilized.

In addition, the disaster situation determination unit 23 stores the state of the disaster flag that determines the occurrence of a disaster. The disaster flag is switched to a state in which a disaster has occurred when the number of request signals received by the receiving unit 18 exceeds the threshold value within a preset time range.

As a result, the disaster situation determination unit 23 can automatically determine the occurrence of a disaster without the need for information from an external device or operation by an operator or the like. Therefore, even if the communication by the network 13 or the like becomes unsuccessful at the time of a disaster, the report processing device 16 can shift to the operation at the time of the disaster.

In addition, the tag 15 displays identification information as character information.

This allows the user to directly see the identification information. Therefore, when an abnormality occurs in the elevator 2 in the normal state, the user can easily use the target elevator 2 even when a report is made by a voice call or the like from the mobile terminal 12 owned by the user. You can specify and report to. Further, when the tag 15 is manufactured, access information can be added to the tag 15 except for the identification information that identifies each elevator 2. Since the same tag 15 can be manufactured for the elevator 2 sharing the report processing device 16, the manufacturing cost of the tag 15 is reduced.

Further, the tag 15 displays the access information as a coded image that can be read by the mobile terminal 12.

As a result, the tag 15 is manufactured by printing a coded image, for example, on a sticker. Therefore, the tag 15 can be easily manufactured, distributed, installed, renewed, and removed.

Further, the tag 15 displays the access information as a two-dimensional code that can be read by the mobile terminal 12.

This increases the amount of information that the tag 15 has per unit area. Therefore, the tag 15 can display access information including information such as an error correction code. Therefore, even if the tag 15 is contaminated due to, for example, mischief during normal times or a factor that occurs when a disaster occurs, there is a high possibility that the report processing device 16 can be accessed from the user's mobile terminal 12.

Note that the report processing system 1 does not have to include the remote monitoring device 14. The tag 15 of the report processing system 1 may be provided in the elevator 2 in which the remote monitoring device 14 is not provided.

Further, the report status storage unit 21 may similarly store the report by the voice call of the emergency call device 8 and the report by the mobile terminal 12 as the report status.

Further, the report processing device 16 may receive reports about a plurality of elevators 2 provided in different areas by a single device. The report processing device 16 may receive a report about a plurality of elevators 2 provided in different areas by a plurality of devices provided in each area. At this time, a part of the notification processing device 16 such as the message storage unit 22 may be shared among a plurality of devices.

Further, the disaster situation determination unit 23 may detect the congestion of communication such as a voice call and switch the state of the disaster flag to ON. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on information from an external disaster information server such as a public institution. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on, for example, a signal indicating the operation of the safety device received from the remote monitoring device 14. The disaster situation determination unit 23 may switch the state of the disaster flag to ON based on, for example, an operation by the operator of the remote monitoring center 17.

The report processing device 16 may include an arrangement unit that arranges a technician dispatched for a report based on the information stored in the report status storage unit 21. The Arrangement Department arranges for engineers at the same time as receiving the report. For example, the arranging department acquires the reported position of the elevator 2 from the address of the building referenced from the attribute information storage unit 20. The arranging department selects, for example, an engineer in the vicinity of the elevator 2 and gives an instruction to dispatch. The position information of the technician may be, for example, the position information acquired by the terminal device possessed by the technician by satellite navigation or the like. The dispatch instruction by the arranging department may be given, for example, by transmitting a dispatch instruction signal to a terminal device possessed by a technician.

Subsequently, an example of the hardware configuration of the notification processing device 16 will be described with reference to FIG.
FIG. 3 is a diagram showing a hardware configuration of a main part of the notification processing device according to the first embodiment.

Each function of the report processing device 16 can be realized by a processing circuit. The processing circuit includes at least one processor 16b and at least one memory 16c. The processing circuit may include at least one dedicated hardware 16a with or as a substitute for the processor 16b and the memory 16c.

When the processing circuit includes the processor 16b and the memory 16c, each function of the notification processing device 16 is realized by software, firmware, or a combination of software and firmware. At least one of the software and firmware is written as a program. The program is stored in the memory 16c. The processor 16b realizes each function of the notification processing device 16 by reading and executing the program stored in the memory 16c.

The processor 16b is also referred to as a CPU (Central Processing Unit), a processing device, an arithmetic unit, a microprocessor, a microcomputer, and a DSP. The memory 16c is composed of, for example, a non-volatile or volatile semiconductor memory such as a RAM, a ROM, a flash memory, an EPROM, or an EEPROM, a magnetic disk, a flexible disk, an optical disk, a compact disk, a mini disk, a DVD, or the like.

When the processing circuit is provided with dedicated hardware 16a, the processing circuit is realized by, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC, an FPGA, or a combination thereof.

Each function of the report processing device 16 can be realized by a processing circuit. Alternatively, each function of the notification processing device 16 can be collectively realized by a processing circuit. For each function of the notification processing device 16, a part may be realized by the dedicated hardware 16a, and the other part may be realized by software or firmware. As described above, the processing circuit realizes each function of the notification processing device 16 by the hardware 16a, the software, the firmware, or a combination thereof.

Embodiment 2.
In the second embodiment, points different from the example disclosed in the first embodiment will be described in detail. As for the features not described in the second embodiment, any of the features of the examples disclosed in the first embodiment may be adopted.

The access information included in the tag 15 according to the second embodiment includes identification information. For example, when the access information is a URL, the access information includes identification information as a query parameter, for example. When the access information is displayed as a coded image on which the tag 15 is printed, the coded image is an image in which the access information including the identification information is encoded.

Next, the function of the notification processing system 1 at the time of a disaster will be described in particular, which is different from the example disclosed in the first embodiment.

The mobile terminal 12 transmits a request signal including identification information to the notification processing device 16 based on the access information read from the tag 15.

At this time, the report status determination unit 24 refers to the report status stored in the report status storage unit 21 in association with the identification information included in the request signal. The report status determination unit 24 determines whether or not there is a report regarding the elevator 2 identified by the identification information. The report status determination unit 24 transmits the determination result to the response generation unit 25.

The response generation unit 25 acquires a reported message or a message for accepting a report from the message storage unit 22 based on the determination result received from the disaster status determination unit 23 and the report status determination unit 24. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the request signal.

Subsequently, an example of the operation of the notification processing device 16 according to the second embodiment will be described with reference to FIG.
FIG. 4 is a flowchart showing an example of the operation of the notification processing device according to the second embodiment.

The report processing device 16 according to the second embodiment operates in the same manner as the report processing device 16 according to the first embodiment in steps S01 to S03 and steps S06 to S11. Here, when the determination result is Yes in step S02, the operation of the notification processing device 16 according to the second embodiment proceeds to step S12.

In step S12, the disaster situation determination unit 23 acquires the identification information included in the request signal. After that, the operation of the notification processing device 16 proceeds to step S06.

As described above, the tag 15 of the notification processing system 1 according to the second embodiment includes identification information in the access information.

As a result, the user can easily grasp whether or not the elevator 2 for which the report is to be made has already been reported without the need to input the identification information. Further, the report processing device 16 does not require a separate communication for requesting the mobile terminal 12 to input the identification information. As a result, the communication load due to the report is suppressed.

Further, the tag 15 may transmit access information to the mobile terminal 12 by short-range wireless communication. At this time, the tag 15 is, for example, an RFID (Radio Frequency Identification) tag. The short-range wireless communication between the tag 15 and the mobile terminal 12 is performed by communication such as an NFC (Near Field Communication) standard.

As a result, the user can easily grasp whether or not the elevator 2 to be notified has already been notified by, for example, simply holding the mobile terminal 12 over. In the event of a disaster, a power outage may occur. At this time, the user can easily access the report processing device 16 from the mobile terminal 12 even when the inside of the car 3 where the tag 15 is provided or the landing 9 is dark.

Embodiment 3.
In the third embodiment, the differences from the examples disclosed in the first embodiment or the second embodiment will be described in detail. As for the features not described in the third embodiment, any of the features of the examples disclosed in the first embodiment or the second embodiment may be adopted.

The report status storage unit 21 according to the third embodiment stores the identification information, the report status of the elevator 2 identified by the identification information, and the urgency in association with each other. Here, the urgency is set in advance according to, for example, the state of the elevator 2. For example, the urgency of the "confined in the car" state is set to "high". For example, the urgency of the "stopped" state is set to "medium". For example, the urgency of the "driving" state is set to "low".

Next, the function of the notification processing system 1 at the time of a disaster will be described in particular, which is different from the example disclosed in the first embodiment or the second embodiment.

When the report status determination unit 24 determines that a report has already been made based on the report status stored in the report status storage unit 21, the response generation unit 25 acquires the reported message from the message storage unit 22. .. Here, the reported message includes information on the status of the reported elevator 2. The reported message includes a character string such as "We have already contacted you that it is" stopped "." If a technician has already been dispatched to the report that has already been made, the message may include a character string such as "We have already contacted you that it is'stopped'and have arranged a technician." Good.

The response generation unit 25 further acquires a message corresponding to the urgency of the already existing report from the message storage unit 22. For example, in the case of "high" urgency, the message includes a character string such as "I will ask you immediately". For example, in the case of urgency "medium", the message includes a character string such as "I will visit you in the morning". For example, when the urgency is "low", the message includes a character string such as "I will visit you today".

The response generation unit 25 further acquires a message for receiving an additional report from the message storage unit 22. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

The mobile terminal 12 displays the content represented by the response signal received from the report processing device 16. When the content of the report that the user was trying to make is different from the content of the report that has already been made, the user tries to make another report. The user selects the state of the elevator 2 from the listed items based on the displayed contents. The mobile terminal 12 makes a report again by transmitting information representing the selected item to the report processing device 16.

The receiving unit 18 of the report processing device 16 receives information representing an item selected from the mobile terminal 12. The report status determination unit 24 compares the urgency of the report based on the received information with the urgency of the report that has already existed. The report status determination unit 24 transmits the determination result to the response generation unit 25.

When the report status determination unit 24 determines that the urgency of the already existing report is equal to or higher than the urgency of the report based on the received information, the response generation unit 25 acquires the reported message from the message storage unit 22. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

On the other hand, when it is determined that the urgency of the report based on the received information is higher than the urgency of the already existing report, the report status determination unit 24 makes a report stored in the report status storage unit 21 based on the received information. Update the status. Further, the notification processing device 16 may include a counting unit. The counting unit is a part that counts the number of reports for each identification information. When the number of reports reaches a preset number of times, the report status determination unit 24 may update the urgency of the report status stored in the report status storage unit 21 to a higher urgency.

At this time, the technician may arrange the report again. The re-arrangement of the technician may be performed, for example, by instructing the technician who has already been instructed to be dispatched to respond in preference to other reports. Alternatively, the technician may be re-arranged by instructing another technician in the vicinity of the notified elevator 2 to newly dispatch.

The response generation unit 25 acquires the re-accepted message from the message storage unit 22. The re-accepted message may be the same as the accepted message. The response generation unit 25 generates a response signal representing the acquired message. The transmission unit 19 transmits the generated response signal to the mobile terminal 12 that has transmitted the identification information.

Subsequently, an example of the operation of the notification processing device 16 according to the third embodiment will be described with reference to FIG.
FIG. 5 is a flowchart showing an example of the operation of the notification processing device according to the third embodiment.

The notification processing device 16 according to the second embodiment operates in the same manner as the notification processing device 16 according to the second embodiment in steps S01 to S03, step S06, and steps S08 to S12. Here, when the determination result is Yes in step S06, the operation of the notification processing device 16 according to the third embodiment proceeds to step S13.

In step S13, the response generation unit 25 generates a response signal representing a message that has already been reported and a message that accepts the report. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S14.

In step S14, the receiving unit 18 receives the notification information from the mobile terminal 12. After that, the operation of the notification processing device 16 proceeds to step S15.

In step S15, the report status determination unit 24 determines whether the urgency of the report based on the received information is higher than the urgency of the report that has already existed. When the determination result is No, the operation of the notification processing device 16 proceeds to step S16. If the determination result is Yes, the operation of the notification processing device 16 proceeds to step S17.

In step S16, the response generation unit 25 generates a response signal representing the reported message. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 ends.

In step S17, the report information storage unit updates the stored report status based on the received report information. After that, the operation of the notification processing device 16 proceeds to step S18.

In step S18, the response generation unit 25 generates a response signal representing the re-accepted message. After that, the transmission unit 19 transmits the generated response signal to the mobile terminal 12. After that, the operation of the notification processing device 16 ends.

As described above, the report status storage unit 21 of the report processing device 16 according to the third embodiment stores the report status in association with the degree of urgency.

As a result, a technician will be arranged at the remote monitoring center 17 according to the urgency of the report. For this reason, reports with higher urgency are given higher priority.

In addition, the response generation unit 25 generates different response signals according to the degree of urgency.

As a result, when different responses are taken according to the urgency of the report, the content of the response is notified to the user according to the urgency. Therefore, the report processing device 16 effectively gives a sense of security to the user who tried to make a report.

Further, the mobile terminal 12 reads the access information from the tag 15 provided in the elevator 2. The mobile terminal 12 transmits a request signal based on the read access information. The response generation unit 25 generates a response signal corresponding to the request signal when the notification status determination unit 24 determines that the elevator 2 has already been notified when the reception unit 18 receives the request signal. The response signal represents information that has already been reported and is a signal that accepts the report. The report status storage unit 21 updates the report status stored for the elevator 2 when a report with an urgency higher than the urgency of the report already existing for the elevator 2 is received.

As a result, even if the state of the elevator 2 changes with the passage of time, a response is taken based on the urgency of the state after the change. In addition, even when another user has already made a report with a low degree of urgency, the user can make a report with a higher degree of urgency. For example, even after the user who discovers that the elevator 2 is stopped from the landing 9 reports "stopped", the user trapped in the car 3 of the elevator 2 is "trapped in the car". Can be reported. At this time, the report about the elevator 2 is processed as a state of "confinement in the car" with a higher urgency. Therefore, even if there are reports from a plurality of users in different situations, the response will be reflected in the reports from the users with higher urgency.

The report processing device according to the present invention can be applied to a report processing system. The notification processing system according to the present invention can be applied to an elevator.

1 report processing system, 2 elevator, 3 car, 4 control panel, 5 seismograph, 6 car door, 7 car operation panel, 8 emergency call device, 9 landing, 10 landing door, 11 landing operation panel, 12 mobile terminal, 13 Network, 14 remote monitoring device, 15 tag, 16 notification processing device, 17 remote monitoring center, 18 receiving unit, 19 transmitting unit, 20 attribute information storage unit, 21 reporting status storage unit, 22 message storage unit, 23 disaster status judgment unit , 24 Report status judgment unit, 25 Response generation unit, 16a hardware, 16b processor, 16c memory

Claims

A receiver that receives a request signal transmitted from the mobile terminal based on the access information read by the mobile terminal from the tag provided inside the elevator car or at the landing.
A transmitter that transmits a response signal corresponding to the request signal to the mobile terminal,
A report status storage unit that stores the report status of the elevator in association with the identification information that identifies the elevator,
The elevator to which the tag is provided when the receiving unit receives the request signal from the mobile terminal that has read the access information from the tag based on the reporting status stored in the reporting status storage unit has already been obtained. The report status judgment unit that determines whether there was a report, and
When the report status determination unit determines that a report has already been made as a response signal corresponding to the request signal, a signal representing the reported information is generated, and the report status determination unit determines that the report has not yet been made. A response generator that generates a signal to receive a report to
Elevator report processing device equipped with.
A disaster situation determination unit for determining whether a disaster has occurred when the receiving unit receives the request signal is provided.
The elevator notification according to claim 1, wherein the response generation unit generates a normal signal when the disaster situation determination unit determines that a disaster has not occurred as the response signal corresponding to the request signal. Processing equipment.
The disaster situation determination unit stores the state of the disaster flag that determines the occurrence of a disaster, and stores it.
The elevator notification according to claim 2, wherein the disaster flag is switched to a state in which a disaster has occurred when the number of requested signals received by the receiving unit exceeds a threshold value within a preset time range. Processing equipment.
The report processing device for an elevator according to any one of claims 1 to 3, wherein the report status storage unit stores the report status in association with an urgency.
The notification processing device for an elevator according to claim 4, wherein the response generation unit generates the response signal that differs depending on the degree of urgency.
The response generation unit determines that the notification status determination unit has already reported the elevator to which the tag is provided when the reception unit receives the request signal from the mobile terminal that has read the access information from the tag. In this case, as the response signal corresponding to the request signal, a signal representing the reported information and receiving the report is generated.
According to claim 4 or 5, the report status storage unit updates the report status stored for the elevator when a report with a higher urgency than the urgency of the report already existing for the elevator is received. The elevator report processing device described.
Tags installed inside the elevator car or at the landing,
The notification processing device according to any one of claims 1 to 6.
Elevator report processing system equipped with.
The notification processing system for an elevator according to claim 7, wherein the tag displays the identification information as character information.
The notification processing system for an elevator according to claim 7, wherein the tag includes the identification information in the access information.
The elevator notification processing system according to any one of claims 7 to 9, wherein the tag displays the access information as a coded image that can be read by the mobile terminal.
The elevator notification processing system according to any one of claims 7 to 9, wherein the tag displays the access information as a two-dimensional code that can be read by the mobile terminal.
The notification processing system for an elevator according to any one of claims 7 to 9, wherein the tag transmits the access information to the mobile terminal by short-range wireless communication.