JP7226665B2 - elevator emergency contact system - Google Patents

Description

The present disclosure relates to elevator emergency contact systems.

Patent Document 1 discloses an example of an elevator system. The elevator system includes a radio signal device in the car that emits a radio signal in the event of an emergency stop. The elevator system uses radio signals to activate application software for emergency reporting on mobile terminals carried by users. The mobile terminal connects to the monitoring center by the application software. The mobile terminal notifies the monitoring center that the user is in a confined state by the application software.

Japanese Patent Application Laid-Open No. 2018-83691

However, in the emergency notification of the elevator system of Patent Document 1, the operator of the monitoring center who can make two-way contact with the user does not intervene. For this reason, the user cannot know how his or her situation is transmitted to the monitoring center. At this time, the user may feel uneasy.

The present disclosure relates to solving such problems. The present disclosure provides an emergency contact system that can reduce user anxiety in an elevator emergency.

The elevator emergency contact system according to the present disclosure is provided in an elevator having a car that ascends and descends a hoistway, and each transmits identification information that identifies each to a mobile terminal carried by a user of the elevator by a wireless signal. Communication for receiving usage information including identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives identification information from any of the above transmitters and one or more transmitters Control to switch the two-way emergency communication method with the mobile terminal between voice communication and message communication based on visual information based on the setting information when the car stops in an emergency after the communication unit and the communication unit receive the usage information. and a unit, wherein the control unit is configured to perform an emergency communication with the mobile terminal when the car comes to an emergency stop during a period from when the communication unit receives the usage information to when a preset time elapses. The contact method is switched based on the setting information .
The elevator emergency contact system according to the present disclosure is provided in an elevator having a car that ascends and descends a hoistway, and each transmits identification information identifying each to a mobile terminal carried by a user of the elevator by a radio signal 1 one or more transmitters, and setting information that is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters and indicates whether the identification information and the voice call is possible or not. A communication unit that receives usage information, and a message communication using voice communication and visual information as a two-way emergency communication method with the portable terminal when the car stops in an emergency after the communication unit receives the usage information. and a detection unit for detecting a user riding in the car, wherein the control unit detects a user riding in the car to be stopped in an emergency. When the detecting unit detects, the method of emergency contact with the portable terminal is switched based on the setting information.

The elevator emergency communication system according to the present disclosure is provided in an elevator having a plurality of cars that ascend and descend a hoistway, and each transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal. Receives one or more transmitters and usage information including identification information sent from the mobile terminal when the mobile terminal receives identification information from any of the one or more transmitters and setting information indicating whether voice communication is possible or not. and the method of two-way emergency contact with the mobile terminal in the event of an emergency stop of one of the multiple cars after the communication unit receives the usage information, between voice communication and message communication with visual information. a control unit for switching based on setting information, wherein the control unit responds to a call registered based on the usage information received by the communication unit from the mobile terminal when the user gets in the car. When the car is specified as a car and the car is stopped in an emergency, the method of emergency contact with the portable terminal is switched based on the setting information.
An elevator emergency contact system according to the present disclosure is provided in an elevator having a plurality of cars that ascend and descend a hoistway, and each transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal. and setting information transmitted from the mobile terminal when the mobile terminal receives the identification information from any of the one or more transmitters and indicating whether or not voice communication is possible and the identification information. and a method of two-way emergency contact with the portable terminal when one of the plurality of cars stops in an emergency after the communication unit receives the use information. a control unit for switching between communication and visual message communication based on the setting information, wherein the one or more transmitters include a car transmitter provided in one of the plurality of cars; The control unit identifies the car in which the user is boarding based on the identification information when the usage information includes the identification information of the car transmitter, and controls the mobile terminal when the car is brought to an emergency stop. based on the setting information.
An elevator emergency contact system according to the present disclosure is provided in an elevator having a plurality of cars that ascend and descend a hoistway, and each transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal. and setting information transmitted from the mobile terminal when the mobile terminal receives the identification information from any of the one or more transmitters and indicating whether or not voice communication is possible and the identification information. and a method of two-way emergency contact with the portable terminal when one of the plurality of cars stops in an emergency after the communication unit receives the use information. a controller for switching between communication and visual message communication based on the setting information, wherein the one or more transmitters include a hall transmitter provided at the elevator hall, the controller comprising: , when the use information includes the identification information of the hall transmitter, the car in which the user boarded the car departed from the floor on which the landing is provided after the communication unit received the use information. and switches the method of emergency contact with the mobile terminal based on the setting information when the car is stopped in an emergency.
An elevator emergency contact system according to the present disclosure is provided in an elevator having a plurality of cars that ascend and descend a hoistway, and each transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal. and setting information transmitted from the mobile terminal when the mobile terminal receives the identification information from any of the one or more transmitters and indicating whether or not voice communication is possible and the identification information. and a method of two-way emergency contact with the portable terminal when one of the plurality of cars stops in an emergency after the communication unit receives the use information. and a control unit that switches between communication and message communication based on visual information based on the setting information, wherein the control unit controls the communication until a preset time elapses after the communication unit receives the usage information. If any one of the plurality of cars is stopped during an emergency, the method of emergency contact with the portable terminal is switched based on the setting information.
An elevator emergency contact system according to the present disclosure is provided in an elevator having a plurality of cars that ascend and descend a hoistway, and each transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal. and setting information transmitted from the mobile terminal when the mobile terminal receives the identification information from any of the one or more transmitters and indicating whether or not voice communication is possible and the identification information. and a method of two-way emergency contact with the portable terminal when one of the plurality of cars stops in an emergency after the communication unit receives the use information. a control unit for switching between communication and message communication based on visual information based on the setting information; and a detection unit for detecting users boarding each of the plurality of cars; When the detection unit detects a user riding in a car that is to stop, the method of emergency contact with the portable terminal is switched based on the setting information.

According to the emergency contact system according to the present disclosure, it is possible to reduce the user's anxiety in an elevator emergency.

1 is a configuration diagram of an elevator according to Embodiment 1; FIG. 1 is a front view of a car operating panel according to Embodiment 1; FIG. 1 is a functional block diagram showing the configuration of an emergency communication system according to Embodiment 1; FIG. 4 is an example of display on the mobile terminal according to Embodiment 1. FIG. 4 is an example of display on the mobile terminal according to Embodiment 1. FIG. 4 is a flow chart showing an example of the operation of the emergency communication system according to Embodiment 1; 4 is a flow chart showing an example of the operation of the emergency communication system according to Embodiment 1; 2 is a hardware configuration diagram of main parts of the emergency communication system according to Embodiment 1; FIG.

DETAILED DESCRIPTION OF THE INVENTION Embodiments for implementing the present disclosure will be described with reference to the accompanying drawings. In each figure, the same or corresponding parts are denoted by the same reference numerals, and overlapping descriptions are appropriately simplified or omitted.

Embodiment 1.
FIG. 1 is a configuration diagram of an elevator 1 according to Embodiment 1. As shown in FIG.

The elevator 1 is applied, for example, to a building 2 having multiple floors. In a building 2 a hoistway 3 for an elevator 1 is provided. The hoistway 3 is a vertically elongated space extending over a plurality of floors. A landing 4 adjacent to the hoistway 3 is provided on each floor of the building 2 .

A user P of an elevator 1 uses the elevator 1 to move from a boarding hall 4 of a departure floor to a boarding hall 4 of a destination floor. In this example, a user P carries a mobile terminal 5 with them. The mobile terminal 5 is a portable terminal device that performs wireless communication. The mobile terminal 5 is, for example, an information terminal such as a smart phone. The mobile terminal 5 has a function of receiving a radio signal from a device that transmits the radio signal. Also, the mobile terminal 5 has a function of communicating with other devices through the network 6 . Network 6 is, for example, a communication network such as the Internet or a telephone network. A cooperative application that cooperates with the elevator 1 is installed in the mobile terminal 5 . The cooperative application is installed in the mobile terminal 5 by, for example, downloading software in advance by the user P through the network 6 . The cooperative application includes, for example, a function of registering a call for the elevator 1 .

In the elevator 1 an emergency communication system 7 is applied. The emergency communication system 7 is a system that performs processes such as communication and control for emergency communication in an emergency of the elevator 1 . The emergency of the elevator 1 includes, for example, the emergency stop of the elevator 1 due to a disaster such as an earthquake or a failure of the elevator 1 . The emergency communication is, for example, two-way communication between the user P of the elevator 1 in which the emergency stop has occurred and the operator Q of the monitoring center 8 of the elevator 1 concerned. A monitoring center 8 is a base for monitoring the state of the elevator 1 . A monitoring center 8 is, for example, a site outside the building 2 to which the elevator 1 is applied. The method of emergency communication is switched according to the user P, for example, voice communication by voice call, message communication by visual information, or the like. Message communication using visual information includes, for example, chat using text information.

The emergency contact system 7 has a server device 9 . The server device 9 is arranged in the monitoring center 8, for example. The server device 9 may be composed of, for example, one piece of hardware or a plurality of pieces of hardware. The server device 9 is a device that controls emergency communication between the user P and the operator Q, and the like. The server device 9 may be equipped with other functions for emergency communication. In this example, the server device 9 is equipped with functions that cooperate with the elevator 1, such as call registration.

The elevator 1 has a remote monitoring device 10 . A remote monitoring device 10 is a device that monitors the state of the elevator 1 . A remote monitoring device 10 is arranged, for example, in a building 2 in which an elevator 1 is applied. The remote monitoring device 10 is connected to a server device 9 or the like of a monitoring center 8 via a network 6 so as to communicate information on the state of the elevator 1 and the like.

Elevator 1 comprises at least one or more units 11 . In this example, the elevator 1 comprises multiple units 11 . Each unit 11 comprises a plurality of landing doors 12 , a hoist 13 , a main rope 14 , a car 15 , a counterweight 16 and a control panel 17 .

Each landing door 12 is arranged in the landing 4 of one of the floors. Each landing door 12 is a door that partitions the landing 4 and the hoistway 3 .

The hoisting machine 13 includes a motor that generates a driving force and a sheave that is rotated by the driving force generated by the motor. The hoist 13 is arranged, for example, above or below the hoistway 3 . Alternatively, if a machine room is provided above the hoistway 3 in the elevator 1, the hoist 13 may be arranged in the machine room.

Main rope 14 is a rope that supports the load of car 15 and counterweight 16 in hoistway 3 . The main rope 14 is wound around the sheave of the hoist 13 . Main rope 14 supports the load of car 15 on one side of the sheave of hoist 13 . Main rope 14 supports the load of counterweight 16 on the other side of the sheave of hoist 13 .

The car 15 is a device that transports the user P of the elevator 1 between a plurality of floors by running vertically on the hoistway 3 . The car 15 includes a car door 18, a door sensor 19, a car camera 20, and a car operating panel 21. - 特許庁The car door 18 is a device that opens and closes in conjunction with the landing door 12 arranged in the landing 4 of the floor so that the user P can get on and off when the car 15 is stopped on one of the floors. is. The door sensor 19 is a device that detects an object or the like in the opening/closing direction of the door panel of the car door 18 that is open. The door sensor 19 is provided, for example, at the edge of the door panel of the car door 18 . The car camera 20 is a device for photographing the inside of the car 15 . The car operating panel 21 is a part that receives the operation of the user P riding in the car 15 .

The counterweight 16 is a device that balances the load applied to both sides of the sheave of the hoisting machine 13 with the car 15 . The car 15 and the counterweight 16 travel in opposite directions on the hoistway 3 by the driving force generated by the motor of the hoisting machine 13 .

The control panel 17 is a part that controls the operation of the unit 11 including the control panel 17 . The operation of the unit 11 includes, for example, raising and lowering the car 15 and opening and closing the car door 18 . The control panel 17 is connected, for example, to the remote monitoring device 10 so as to be able to communicate the status of the unit 11 as the status of the elevator 1 . The state of the unit 11 includes the position of the car 15, the open/closed state of the car door 18, whether or not an object is detected by the door sensor 19, the image captured by the car camera 20, and the operation received by the car operation panel 21. The control panel 17 is arranged, for example, above or below the hoistway 3 . Alternatively, if a machine room is provided in the elevator 1, the control panel 17 may be arranged in the machine room.

In this example, the elevator 1 has a group control device 22 . The group management device 22 is a device that manages operation conditions such as responses to calls among the plurality of units 11 . The group control device 22 is connected to, for example, the remote monitoring device 10 so as to be able to communicate the status of the elevator 1 . The group control device 22 may relay the status of each unit 11 obtained from the control panel 17 of each unit 11 to the remote monitoring device 10 . In this case, the control panel 17 of each unit 11 may not be directly connected to the remote monitoring device 10 .

The emergency contact system 7 has at least one or more transmitters 23 . In this example, elevator 1 comprises a plurality of transmitters 23 . Each transmitter 23 is a device that performs wireless communication with the mobile terminal 5 that the user P carries. Each transmitter 23 is, for example, a wireless beacon device. Identification information is assigned to each transmitter 23 . The identification information is information such as an ID (IDentification) for identifying each transmitter 23 . Each transmitter 23 transmits identification information by radio signal. In this example, one transmitter 23 is arranged at each floor landing 4 . Also, one transmitter 23 is arranged in the car 15 of each unit 11 .

FIG. 2 is a front view of the car operating panel 21 according to Embodiment 1. FIG.

The car operating panel 21 includes a destination floor operating section 24 , an opening/closing operating section 25 , an emergency contact operating section 26 , an intercom 27 and an indicator 28 . The destination floor operation unit 24 is a part that receives an operation of a car call designating a destination floor. The destination floor operation unit 24 has, for example, a plurality of buttons corresponding to each floor. The opening/closing operation part 25 is a part that receives an opening/closing operation of the car door 18 . The opening/closing operation unit 25 has, for example, two buttons corresponding to opening and closing the car door 18 . The emergency contact operating unit 26 is a part that receives an operation for starting emergency contact between the user P and the operator Q in an emergency. The emergency contact operating unit 26 has, for example, an emergency contact button. The intercom 27 is a part that picks up the voice of the user P inside the car 15 and pronounces the voice of the operator Q into the car 15 when an emergency call is made by voice communication. The indicator 28 is a part that displays information to the user P riding in the car 15 . The information displayed on the indicator 28 includes, for example, the running direction of the car 15 and the floor corresponding to the current position of the car 15 .

FIG. 3 is a functional block diagram showing the configuration of the emergency communication system 7 according to Embodiment 1. As shown in FIG.
3 shows an example of the configuration of the mobile terminal 5 and the server device 9. As shown in FIG.

The server device 9 includes a communication section 29 , a detection section 30 , a registration section 31 and a control section 32 . The communication unit 29 is a part that communicates information between the server device 9 and an external device or the like. The detection unit 30 is a part for detecting the user P who is riding in the car 15 in each unit 11 . The detection unit 30 detects the user P riding in the car 15 based on an image captured by the car camera 20, for example. The registration unit 31 is a part for registering a call in the elevator 1 . The control unit 32 is a part that controls emergency communication of the elevator 1 and the like. The emergency communication control performed by the control unit 32 includes, for example, switching the emergency communication method. The method of emergency contact is switched between voice contact and message contact, for example.

When emergency contact is made by message communication in the emergency contact system 7, the emergency contact between the user P and the operator Q is made through the portable terminal 5 carried by the user P. At this time, the control unit 32 causes the communication unit 29 to perform communication via the network 6 regarding emergency contact with the mobile terminal 5 .

The mobile terminal 5 includes a wireless communication section 33 , a storage section 34 , a display section 35 and an input section 36 . The wireless communication unit 33 is a part that performs wireless communication with an external device of the mobile terminal 5 or the like. The storage unit 34 is a part that stores information in the mobile terminal 5 . The storage unit 34 stores, for example, specific information of the user P who carries the portable terminal 5, setting information of the user P, and the like. The identification information is information such as an ID that identifies the user P. Alternatively, the specific information may be destination information of communication whose transmission destination is the portable terminal 5 carried by the user P, or the like. The destination information is, for example, a telephone number or address information on the network 6 or the like. The setting information is information regarding use of the elevator 1 set by the user P, and the like. The setting information includes, for example, information as to whether or not voice communication is possible. Alternatively, the setting information may be attribute information representing attributes of the user P. FIG. For example, when an attribute such as "hearing-impaired" is set as the attribute of the user P, the attribute information may indicate whether or not the user P can make voice calls. The setting information may include information on the destination floor of the user P. The display unit 35 is a part that displays information to the user P carrying the mobile terminal 5 . The display unit 35 is, for example, a display. When an emergency contact is made by message communication, a message from the operator Q to the user P is displayed on the display unit 35, for example. The input unit 36 is a part that receives the operation of the user P who carries the mobile terminal 5 . The input unit 36 is, for example, a button or a touch panel. When emergency contact is made by message communication, a message from user P to operator Q is input through input unit 36 of mobile terminal 5 .

4 and 5 are examples of display on the mobile terminal 5 according to the first embodiment.

FIG. 4 shows an example of a display for setting setting information. The user P switches whether or not the voice call is allowed in the setting information by switching whether or not the check box 37 is checked on the setting screen of FIG. 4 . Alternatively, the setting screen may be a screen including an interface for selecting user P attributes.

In FIG. 5, an example of display of emergency communication by message communication is shown. User P, as shown in the contact screen of FIG. Messages from both the operator Q and the user P, for example, are displayed on the contact screen. For each message, the sent time, read information, etc. may be displayed.

Next, an example of the operation of the emergency contact system 7 will be described with reference to FIGS. 6 and 7. FIG.
6 and 7 are flowcharts showing an example of the operation of the emergency communication system 7 according to Embodiment 1. FIG.
6 and 7 show examples of the operation of the mobile terminal 5, the operation of the server device 9, and the operation of the elevator 1 in the building 2 by the cooperative application.

FIG. 6 shows an example of the operation of the emergency communication system 7 relating to call registration.

The call registration process in FIG. 6 is started by, for example, the user P carrying the mobile terminal 5 moving to the boarding hall 4 on the departure floor to use the elevator 1 . In this example, the wireless communication range of the transmitter 23 provided at the boarding hall 4 on the departure floor includes the boarding hall 4 . Therefore, when the user P arrives at the hall 4 , the portable terminal 5 is ready to receive radio signals from the transmitter 23 .

In step S<b>10 , the mobile terminal 5 determines whether the wireless communication unit 33 has received identification information from any transmitter 23 by a wireless signal. If the determination result is No, the operation of the mobile terminal 5 proceeds to step S10. On the other hand, when the determination result is Yes, the operation of the mobile terminal 5 proceeds to step S11.

In step S<b>11 , the mobile terminal 5 transmits usage information to the server device 9 . The usage information is information relating to the usage of the elevator 1 by the user P. The usage information includes, for example, identification information received by the wireless communication unit 33 from the transmitter 23 and specific information and setting information stored in the storage unit 34 . In this example, the usage information includes identification information received by the mobile terminal 5 from the transmitter 23 provided at the landing 4 when the user P arrives at the landing 4 on the departure floor. The usage information also includes information indicating whether or not the user P can make a voice call as setting information. The usage information may include information on the destination floor of the user P as setting information. After transmitting the usage information, the operation of the mobile terminal 5 related to call registration ends.

In step S<b>20 , the control unit 32 of the server device 9 determines whether the communication unit 29 has received usage information from the mobile terminal 5 through the network 6 . If the determination result is No, the operation of the server device 9 proceeds to step S20. On the other hand, when the determination result is Yes, the operation of the server device 9 proceeds to step S21.

In step S<b>21 , the control unit 32 identifies the elevator 1 used by the user P based on the identification information included in the usage information received by the communication unit 29 . The control unit 32 identifies, as the elevator 1 used by the user P, the elevator 1 provided with the transmitter 23 identified by the identification information, for example. After that, the operation of the server device 9 proceeds to step S22.

In step S22, the registration unit 31 generates a call registration request. The call registration request includes, for example, departure floor and destination floor information. The registration unit 31 determines, for example, the floor of the hall 4 where the transmitter 23 identified by the identification information included in the usage information is provided as the departure floor of the call. The registration unit 31 sets the destination floor of the call, for example, based on the destination floor information included as the setting information in the usage information. Here, the call registration request may not include the destination floor information when the setting information does not include the destination floor information. At this time, the destination floor of the user P is specified on the car operation panel 21 when the user P gets on the car 15, for example. The registration unit 31 transmits the generated call registration request to the remote monitoring device 10 of the elevator 1 through the communication unit 29 . After transmitting the call registration request, the operation of the server device 9 relating to call registration ends.

In step S<b>30 , the remote monitoring device 10 of the elevator 1 determines whether it has received a call registration request from the server device 9 through the network 6 . If the determination result is No, the operation of elevator 1 proceeds to step S30. On the other hand, when the determination result is Yes, the operation of the elevator 1 proceeds to step S31.

In step S<b>31 , the group control device 22 of the elevator 1 allocates the call based on the call registration request received by the remote monitoring device 10 to one of the units 11 . The group control device 22 allocates calls according to operation conditions such as the utilization rate of the elevator 1, for example. The group control device 22 registers the call in the control panel 17 of the unit 11 to which the call has been assigned. The group control device 22 may notify the server device 9 of the unit 11 to which the call has been assigned. After that, the operation of the elevator 1 proceeds to step S32.

At step S32, the control panel 17 to which the call was assigned responds to the assigned call. The control panel 17 causes the car 15 to run and stop at the departure floor. The control panel 17 opens the car doors 18 of the car 15 at the departure floor. After the user P gets on the car 15 from the boarding hall 4 of the departure floor, the control panel 17 closes the car door 18 of the car 15 . The control panel 17 causes the car 15 to travel and stop at the destination floor. The control panel 17 opens the car door 18 of the car 15 at the destination floor. After the user P gets off the car 15 at the landing 4 of the destination floor, the control panel 17 closes the car door 18 of the car 15 . After that, the operation of the elevator 1 related to the call registration ends.

FIG. 7 shows an example of the operation of the emergency communication system 7 related to emergency communication.

The emergency communication process in FIG. 7 is started, for example, when the communication unit 29 of the server device 9 receives a report from the remote monitoring device 10 of the elevator 1 in which an emergency stop has occurred. A notification from the remote monitoring device 10 is made, for example, when an emergency stop occurs in the control panel 17 of one of the units 11 or the like. Alternatively, the notification from the remote monitoring device 10 may be made, for example, when the user P riding in the car 15 that has stopped in an emergency operates the emergency contact operating section 26 . In addition, the emergency communication process may be started based on information such as the occurrence of an earthquake in the area where the elevator 1 is installed, without being notified by the remote monitoring device 10 . At this time, emergency contact processing may be performed for elevators 1 that may have experienced an emergency stop due to an earthquake or the like, in the same manner as the elevator 1 that actually experienced an emergency stop.

In step S25, the control unit 32 of the server device 9 identifies the car 15 in which the user P is riding. For example, when the unit 11 to which the call is assigned by the call registration request based on the usage information from the mobile terminal 5 is notified from the group control device 22, the control unit 32 determines that the user P carrying the mobile terminal 5 has boarded the vehicle. The car 15 of the unit 11 is specified as the car 15 in which the unit 11 is located. The control unit 32 determines whether or not the car 15 identified as being ridden by the user P has come to an emergency stop. If the determination result is No, the operation of the server device 9 related to emergency communication ends. On the other hand, when the determination result is Yes, the operation of the server device 9 proceeds to step S26.

In step S26, the control unit 32 determines whether or not the user P riding in the car 15 that has stopped in an emergency can make a voice call. For example, when a call is assigned to a unit 11 of an emergency stopped car 15 by a call registration request, the control unit 32 determines whether voice communication is possible or not based on setting information of usage information corresponding to the call registration request. . When the control unit 32 determines that the user P cannot make voice calls, the operation of the server device 9 proceeds to step S27. On the other hand, when the control unit 32 determines that the user P can make a voice call, the operation of the server device 9 proceeds to step S28.

In step S27, the control unit 32 switches the method of emergency communication with the user P to message communication. The control unit 32 notifies operator Q, who responds to the emergency communication, of the start of message communication. The control unit 32 notifies the mobile terminal 5 of the user P who makes the emergency call of the start of message communication. The control unit 32 identifies the destination information of the portable terminal 5 to which the emergency contact is to be made by message communication, based on the specific information included in the usage information, for example. After the emergency communication with the user P ends, the operation of the server device 9 ends.

In step S28, the control unit 32 switches the method of emergency communication with the user P to voice communication. The control unit 32 notifies operator Q, who responds to the emergency communication, of the start of voice communication. The control unit 32 notifies the unit 11 including the car 15 in which the confinement has occurred to start voice communication. The emergency contact ends, for example, after the user P is rescued from confinement. After the emergency communication between the user P and the operator Q ends, the operation of the server device 9 ends.

In step S<b>15 , the mobile terminal 5 determines whether or not the start of message communication has been notified from the server device 9 through the network 6 . If the determination result is No, the operation of the portable terminal 5 related to emergency communication ends. On the other hand, when the determination result is Yes, the operation of the mobile terminal 5 proceeds to step S16.

In step S<b>16 , the portable terminal 5 makes an emergency contact by message communication through the network 6 . The input unit 36 of the mobile terminal 5 receives input from the user P of the situation in which the user P himself/herself is placed. The display unit 35 of the mobile terminal 5 displays the response from the operator Q. FIG. After the emergency communication by message communication between the user P and the operator Q is finished, the operation of the portable terminal 5 is finished.

In step S35, the control panel 17 of each unit 11 of the elevator 1 determines whether the start of voice communication has been notified from the server device 9 or not. When the determination result is No, the operation of the elevator 1 related to the emergency communication ends. On the other hand, when the determination result is Yes, the operation of the elevator 1 proceeds to step S36.

In step S36, the control panel 17 of the unit 11 that has received the notification of the start of voice communication uses the intercom 27 of the car 15 to make an emergency call by voice communication. After the emergency communication by voice communication between the user P and the operator Q is finished, the operation of the elevator 1 is finished.

As described above, the emergency contact system 7 according to Embodiment 1 includes one or more transmitters 23 , the communication section 29 and the control section 32 . Elevator 1 has one or more cars 15 . Each car 15 ascends and descends the hoistway 3 . A mobile terminal 5 is carried by a user P of the elevator 1 . Each transmitter 23 is provided in the elevator 1 . Each transmitter 23 transmits identification information to the mobile terminal 5 by radio signal. The identification information is information for identifying each transmitter 23 . The mobile terminal 5 transmits usage information when receiving identification information from any of the transmitters 23 . The communication unit 29 receives usage information transmitted from the mobile terminal 5 . The usage information includes identification information received by the mobile terminal 5 and setting information indicating whether voice communication is possible or not. When one of the cars 15 is stopped in an emergency after the communication unit 29 receives the usage information, the control unit 32 selects a two-way emergency communication method with the mobile terminal 5 between voice communication and message communication using visual information. to switch based on configuration information.

With such a configuration, the method of emergency contact is automatically switched between voice contact and message contact based on user P's setting information. Since the operator Q can quickly grasp the method of emergency communication, the user P can quickly inform the operator Q of his/her own situation through two-way emergency communication. Even if it is difficult for the user P to make a voice call, the user P can make two-way emergency communication through the operator Q. Therefore, the user P can check not only the situation of the elevator 1 but also the situation of himself or his fellow passengers, such as the degree of urgency. is conveyed to operator Q. As a result, the anxiety of the user P can be reduced even when the elevator 1 is in an emergency.

Further, the control unit 32 selects the car 15 that responds to the call registered based on the usage information received from the mobile terminal 5 by the communication unit 29 . Identify as The control unit 32 switches the method of emergency contact with the mobile terminal 5 based on the setting information when the car 15 is brought to an emergency stop. Note that the control unit 32 may suspend the switching of the emergency contact method with the mobile terminal 5 when the car 15 does not stop in an emergency.

Since there is a high possibility that the user P is boarding the car 15 to which the call registered by the cooperative application or the like is assigned, the accuracy of specifying the car 15 in which the user P is boarding is high. As a result, the user P who needs emergency contact can be specified with high accuracy. Since the user P can make an emergency contact more reliably, the user P's sense of anxiety is further reduced.

It should be noted that the control unit 32 determines the method of emergency contact when the car 15 specified as the car 15 in which the user P is boarding makes an emergency stop while traveling from the departure floor of the user P to the destination floor. can be switched. The control unit 32 makes an emergency stop before the car 15 specified as the car 15 in which the user P is boarding reaches the departure floor of the user P or after arriving at the destination floor of the user P. , the switching of emergency contact methods may be suspended. This makes it possible to more accurately determine whether the user P is actually in the car 15 or not.

The one or more transmitters 23 also include transmitters 23 provided on any one of the cars 15 . The transmitter 23 is an example of a car transmitter. At this time, when the usage information includes the identification information of the car transmitter, the control unit 32 may specify the car 15 in which the user P is boarding based on the identification information. The control unit 32 switches the method of emergency contact with the mobile terminal 5 based on the setting information when the car 15 is brought to an emergency stop. Note that the control unit 32 may suspend the switching of the emergency contact method with the mobile terminal 5 when the car 15 does not stop in an emergency.

The wireless communication range of the car transmitter provided in the car 15 includes the inside of the car 15 . Therefore, when the user P is in the car 15, the portable terminal 5 of the user P is ready to receive radio signals from the car transmitter. It is highly probable that the user P carrying the portable terminal 5 that has received the identification information of the car transmitter is riding in the car 15 provided with the car transmitter. As a result, the accuracy of identifying the car 15 in which the user P is actually riding is increased. For example, even when the user P gets into a car 15 different from the car 15 to which the call of the user P is assigned, the car 15 in which the user P actually gets into is specified.

Also, the cooperative application does not have to include the function of registering the call for the elevator 1 . The cooperative application may be an application that cooperates with facilities of the building 2 in which the elevator 1 is installed, for example. Alternatively, the cooperative application may be an application that cooperates with, for example, a service provided in the building 2 in which the elevator 1 is installed.

The one or more transmitters 23 also include a transmitter 23 provided at the landing 4 of the elevator 1 . The transmitter 23 is an example of a hall transmitter. At this time, when the usage information includes the hall transmitter identification information of the hall 4, the control unit 32 allows the user to select the car 15 that departed from the floor where the hall 4 is provided after the communication unit 29 receives the utilization information. It may be identified as the car 15 in which P is boarding. The control unit 32 switches the method of emergency contact with the mobile terminal 5 based on the setting information when the car 15 is brought to an emergency stop. Note that the control unit 32 may suspend the switching of the emergency contact method with the mobile terminal 5 when the car 15 does not stop in an emergency.

The user P who has arrived at the landing 4 is likely to board the car 15 which departs from the floor of the landing 4 after that. As a result, the accuracy of identifying the car 15 in which the user P is actually riding is increased. For example, the car 15 in which the user P is boarding is specified even if the call is not registered by a cooperative application or the like. Further, after the specified car 15 has departed, the control unit 32 determines that the user P is still staying at the departure floor based on the usage information including the identification information of the hall transmitter. The identification of the car 15 in which the person P is riding may be cancelled. Even when the user P does not get on the car 15 due to congestion of the car 15 or the like, the accuracy of specifying the car 15 in which the user P actually gets on is increased.

Further, the control unit 32 controls the operation of the mobile terminal 5 when any car 15 is brought to an emergency stop during a period from when the communication unit 29 receives the usage information from the mobile terminal 5 to when a preset time elapses. You may switch the method of emergency contact with based on setting information. At this time, the control unit 32 does not have to specify the car 15 in which the user P is riding. In addition, the control unit 32 is configured to control the emergency communication with the mobile terminal 5 when one of the cars 15 is brought to an emergency stop after a preset time has elapsed since the communication unit 29 received the usage information from the mobile terminal 5 . Switching contact methods may be put on hold.

If an emergency stop occurs before a preset time elapses after the communication unit 29 receives the usage information, the user P corresponding to the usage information may be in the car 15 that has stopped in an emergency. have a nature. For this reason, the control unit 32, for example, determines in advance whether or not a voice call can be made with respect to the usage information before a preset time has passed since the communication unit 29 received it, so that the user P can use the emergency contact operation unit. 26 is operated, emergency communication can be started quickly.

The emergency contact system 7 also includes a detector 30 . The detection unit 30 detects the user P who is riding in each car 15 . When the detection unit 30 detects the user P riding in the car 15 to be stopped in an emergency, the control unit 32 switches the method of emergency contact with the portable terminal 5 of the user P based on the setting information. good too. Further, when the detection unit 30 does not detect the user P riding in the car 15 to be stopped in an emergency, the control unit 32 suspends the switching of the method of emergency contact with the portable terminal 5 of the user P. good too.

With such a configuration, the detection unit 30 confirms that the user P is actually in the car 15, so unnecessary emergency contact is suppressed.

In addition, in the emergency contact system 7 , the transmitter 23 may be arranged only at the landing 4 . The transmitter 23 may not be arranged on any floor. Alternatively, the transmitter 23 may be arranged only on the car 15 . The transmitter 23 may not be arranged in the car 15 of any unit 11 .

Further, the registration unit 31 may generate a call registration request designating the unit 11 to which the call is to be assigned. The registration unit 31 selects the designated unit 11 based on, for example, setting information. At this time, the control unit 32 may specify the car 15 of the unit 11 designated by the registration unit 31 as the car 15 in which the user P rides.

Further, the transmitter 23 may have a function of receiving radio signals from the mobile terminal 5 . At this time, the transmitter 23 may relay communication between the mobile terminal 5 and the server device 9 or the elevator 1 .

Some or all of the functions of the server device 9 in the emergency communication system 7, such as the communication unit 29, the detection unit 30, the registration unit 31, and the control unit 32, are installed in hardware arranged in the building 2 where the elevator 1 is installed. may have been Some or all of the functions may be installed in the control panel 17 of each unit 11, the group management device 22, the remote monitoring device 10, or the like. The user P may, for example, make an emergency contact with a manager who is stationed in a management room of the building 2 to which the elevator 1 is applied.

Elevator 1 may also comprise only one unit 11 . At this time, the elevator 1 may not be equipped with a group control device.

Next, an example of the hardware configuration of the emergency contact system 7 will be described with reference to FIG.
FIG. 8 is a hardware configuration diagram of main parts of the emergency contact system 7 according to the first embodiment.

Each function of the emergency communication system 7 can be implemented by a processing circuit. The processing circuitry comprises at least one processor 100a and at least one memory 100b. The processing circuitry may include at least one piece of dedicated hardware 200 in conjunction with, or as an alternative to, processor 100a and memory 100b.

When the processing circuit includes the processor 100a and the memory 100b, each function of the emergency communication system 7 is implemented by software, firmware, or a combination of software and firmware. At least one of software and firmware is written as a program. The program is stored in memory 100b. The processor 100a realizes each function of the emergency contact system 7 by reading and executing the programs stored in the memory 100b.

The processor 100a is also called a CPU (Central Processing Unit), a processing device, an arithmetic device, a microprocessor, a microcomputer, or a DSP. The memory 100b is composed of, for example, nonvolatile or volatile semiconductor memory such as RAM, ROM, flash memory, EPROM, and EEPROM.

Where the processing circuitry comprises dedicated hardware 200, the processing circuitry may be implemented, for example, in single circuits, multiple circuits, programmed processors, parallel programmed processors, ASICs, FPGAs, or combinations thereof.

Each function of the emergency communication system 7 can be implemented by a processing circuit. Alternatively, each function of the emergency communication system 7 can be collectively realized by a processing circuit. A part of each function of the emergency communication system 7 may be realized by dedicated hardware 200 and the other part may be realized by software or firmware. Thus, the processing circuitry implements each function of the emergency contact system 7 with dedicated hardware 200, software, firmware, or a combination thereof.

The emergency contact system according to the present disclosure can be applied to elevators.

1 Elevator 2 Building 3 Hoistway 4 Hall 5 Portable Terminal 6 Network 7 Emergency Communication System 8 Monitoring Center 9 Server Device 10 Remote Monitoring Device 11 Unit 12 Hall Door 13 Winding Machine 14 main rope, 15 car, 16 counterweight, 17 control panel, 18 car door, 19 door sensor, 20 car camera, 21 car operating panel, 22 group control device, 23 transmitter, 24 destination floor operating unit, 25 opening and closing operation Section 26 Emergency Contact Operation Section 27 Intercom 28 Indicator 29 Communication Section 30 Detection Section 31 Registration Section 32 Control Section 33 Wireless Communication Section 34 Storage Section 35 Display Section 36 Input Section 37 Check Box , 100a processor, 100b memory, 200 dedicated hardware, P user, Q operator

Claims (9)

one or more transmitters provided in an elevator having a car that ascends and descends a hoistway, each transmitting identification information for identifying each to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When the car comes to an emergency stop after the communication unit receives the usage information, a two-way emergency communication method with the mobile terminal is selected between voice communication and message communication based on visual information based on the setting information. a switching control unit;
with
The control unit sets the method of emergency contact with the portable terminal when the car comes to an emergency stop during a period from when the communication unit receives the usage information to when a preset time elapses. Switch based on information
Elevator emergency contact system. a detection unit that detects a user riding in the car,
The control unit switches a method of emergency contact with the mobile terminal based on the setting information when the detection unit detects a user riding in a car to be stopped in an emergency.
The elevator emergency communication system according to claim 1 . one or more transmitters provided in an elevator having a car that ascends and descends a hoistway, each transmitting identification information for identifying each to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When the car comes to an emergency stop after the communication unit receives the usage information, a two-way emergency communication method with the mobile terminal is selected between voice communication and message communication based on visual information based on the setting information. a switching control unit;
a detection unit that detects a user riding in the car;
with
The control unit switches a method of emergency contact with the mobile terminal based on the setting information when the detection unit detects a user riding in a car to be stopped in an emergency.
Elevator emergency contact system. one or more transmitters provided in an elevator having a plurality of cars for ascending and descending a hoistway, each of which transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When one of the plurality of cars stops in an emergency after the communication unit receives the usage information, the two-way emergency communication method with the mobile terminal is selected between voice communication and message communication using visual information. a control unit that switches based on setting information;
with
When the control unit identifies, as the car in which the user is boarding, the car that responds to the call registered based on the usage information received by the communication unit from the mobile terminal, and the car is brought to an emergency stop. switch the emergency contact method with the mobile terminal based on the setting information
Elevator emergency contact system. one or more transmitters provided in an elevator having a plurality of cars for ascending and descending a hoistway, each of which transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When one of the plurality of cars stops in an emergency after the communication unit receives the usage information, the two-way emergency communication method with the mobile terminal is selected between voice communication and message communication using visual information. a control unit that switches based on setting information;
with
The one or more transmitters include a car transmitter provided in one of the plurality of cars,
The control unit identifies the car in which the user is boarding based on the identification information when the usage information includes the identification information of the car transmitter, and when the car is brought to an emergency stop, Switch the method of emergency contact with the terminal based on the setting information
Elevator emergency contact system. one or more transmitters provided in an elevator having a plurality of cars for ascending and descending a hoistway, each of which transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When one of the plurality of cars is stopped in an emergency after the communication unit receives the usage information, the two-way emergency communication method with the mobile terminal is selected between voice communication and message communication using visual information. a control unit that switches based on setting information;
with
The one or more transmitters include a hall transmitter provided at the elevator hall,
When the usage information includes the identification information of the hall transmitter, the control unit allows the user to board the car that departed from the floor where the landing is provided after the communication unit receives the usage information. and to switch the method of emergency contact with the mobile terminal based on the setting information when the car is stopped in an emergency.
Elevator emergency contact system. one or more transmitters provided in an elevator having a plurality of cars for ascending and descending a hoistway, each of which transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When one of the plurality of cars stops in an emergency after the communication unit receives the usage information, the two-way emergency communication method with the mobile terminal is selected between voice communication and message communication using visual information. a control unit that switches based on setting information;
with
The control unit is configured to make an emergency contact with the portable terminal when any one of the plurality of cars stops in an emergency during a period from when the communication unit receives the usage information to when a preset time elapses. switch the method of based on the setting information
Elevator emergency contact system. a detection unit that detects a user riding in each of the plurality of cars,
The control unit switches a method of emergency contact with the mobile terminal based on the setting information when the detection unit detects a user riding in a car to be stopped in an emergency.
The elevator emergency communication system according to any one of claims 4 to 7 . one or more transmitters provided in an elevator having a plurality of cars for ascending and descending a hoistway, each of which transmits identification information identifying each car to a mobile terminal carried by a user of the elevator by a radio signal;
A communication unit that receives usage information including the identification information and setting information indicating whether voice communication is possible or not, which is transmitted from the mobile terminal when the mobile terminal receives the identification information from one of the one or more transmitters. and,
When one of the plurality of cars stops in an emergency after the communication unit receives the usage information, the two-way emergency communication method with the mobile terminal is selected between voice communication and message communication using visual information. a control unit that switches based on setting information;
a detection unit that detects a user riding in each of the plurality of cars;
with
The control unit switches a method of emergency contact with the mobile terminal based on the setting information when the detection unit detects a user riding in a car to be stopped in an emergency.
Elevator emergency contact system.

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