JP6591930B2 - Guidance server, guidance method, and guidance program - Google Patents

Description

  The present invention relates to a guidance server, a guidance method, and a guidance program.

  In cash transactions at financial institutions, there is an operation method that supports customers' transactions with the assistance of bank employees by installing multiple small cash machines with small cash capacity for customers who make small transactions. For example, a bank clerk confirms the amount of a transaction planned by the customer and designates a cash machine to cause the customer to deposit or withdraw money.

  Here, in Cited Document 1, one or more derivation methods are selected from a plurality of derivation methods for increasing / decreasing the monetary quantity according to the monetary quantity in the transaction apparatus that performs the deposit / withdrawal process of money, and selected. A technique for performing guidance by a guidance method is disclosed.

  Also, in Cited Document 2, when there are denominations of banknotes and coins exceeding a predetermined amount, the denominations of banknotes and coins exceeding a predetermined amount are withdrawn manually from a cash box. If the information to approve the payment by hand is input, if there is a payment of banknotes or coins of denominations other than the payment by hand, the banknotes and small bundles or bars of coins are processed in cash. A technique for withdrawing money by machine is disclosed.

JP 2014-178919 A JP 2003-6698 A

  However, the above-described conventional technology does not always allow cash transactions to be performed efficiently. For example, in a small cash machine with a small cash capacity, the cash capacity tends to be full due to deposited banknotes or the stored cash tends to be exhausted. Then, for a cash machine with a full cash capacity or no stored cash, the bank clerk needs to replenish and collect cash, and the customer is kept waiting during the work.

  The present application has been made in view of the above, and an object thereof is to provide a guidance server, a guidance method, and a guidance program capable of efficiently performing a cash transaction.

  The guidance server according to the present application includes an acquisition unit that acquires a deposit / withdrawal amount that is an amount of cash that is scheduled to be deposited / withdrawn using an automatic teller machine, the deposit / withdrawal amount, and a plurality of the automated teller machines. Based on the current cash storage capacity of each of the payment machines, a determination unit that determines an automatic teller machine that can deposit and withdraw from the plurality of automatic teller machines, and deposit and withdrawal are possible by the determination unit And a guiding unit that performs guidance to the automated teller machine.

  According to one aspect of the embodiment, there is an effect that cash transactions can be performed efficiently.

FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire guidance system. FIG. 2 is a diagram illustrating a configuration example of the guidance server according to the embodiment. FIG. 3 is a diagram illustrating an example of the human management DB. FIG. 4 is a first diagram illustrating an example of the human management DB updated by the guidance process corresponding to the pattern 1. FIG. 5 is a second diagram illustrating an example of the human management DB updated by the guidance process corresponding to pattern 1. FIG. 6 is a diagram illustrating an example of the storage capacity management DB. FIG. 7 is a first diagram illustrating an example of the storage capacity management DB updated by the guidance process corresponding to the pattern 1. FIG. 8 is a second diagram illustrating an example of the storage capacity management updated by the guidance process corresponding to the pattern 1. FIG. 9 is a first flowchart illustrating an example of a guidance processing procedure by the guidance server. FIG. 10 is a second flowchart illustrating an example of a guidance processing procedure by the guidance server. FIG. 11 is a third flowchart illustrating an example of a guidance processing procedure by the guidance server. FIG. 12 is a diagram illustrating an example of a human management DB corresponding to the pattern 2. FIG. 13 is a diagram illustrating an example of the human management DB updated by the rank change process corresponding to the pattern 2. FIG. 14 is a diagram illustrating an example of the storage capacity management DB corresponding to the pattern 2. FIG. 15 is a first diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 2. FIG. 16 is a second diagram illustrating an example of the storage capacity management DB updated by the guidance process corresponding to the pattern 2. FIG. 17 is a third diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 2. FIG. 18 is a flowchart illustrating an example of the order change processing procedure by the guidance server. FIG. 19 is a diagram illustrating a combination of cash machines when a cash machine is assigned to a customer in Pattern 2. FIG. 20 is a flowchart illustrating an example of a processing procedure by a cash machine. FIG. 21 is a diagram showing an example of a human management DB called by a cash machine. FIG. 22 is a first diagram showing a human management DB updated by a cash machine. FIG. 23 is a second diagram showing a human management DB updated by a cash machine. FIG. 24 is a diagram showing an example of a storage capacity management DB called by a cash machine. FIG. 25 is a first diagram showing a storage capacity management DB updated by a cash machine. FIG. 26 is a second diagram showing the storage capacity management DB updated by the cash machine. FIG. 27 is a diagram illustrating an example of a human management DB corresponding to the pattern 3. FIG. 28 is a diagram illustrating an example of the human management DB updated by the rank changing process corresponding to the pattern 3. FIG. 29 is a diagram illustrating an example of a storage capacity management DB corresponding to the pattern 3. FIG. 30 is a first diagram illustrating an example of the storage capacity management DB updated by the order changing process corresponding to the pattern 3. FIG. 31 is a second diagram illustrating an example of the storage capacity management DB updated by the guidance process corresponding to the pattern 3. FIG. 32 is a third diagram illustrating an example of the storage capacity management DB updated by the guidance process corresponding to the pattern 3. FIG. 33 is a diagram illustrating combinations of cash machines when cash machines are assigned to customers in Pattern 3. FIG. 34 is a diagram showing an example of a storage capacity management DB called by a cash machine. FIG. 35 is a diagram showing a storage capacity management DB updated by a cash machine. FIG. 36 is a diagram showing an example of a human management DB called by a cash machine. FIG. 37 is a diagram showing a human management DB updated by a cash machine. FIG. 38 is a diagram illustrating a computer that executes a guidance program.

  Hereinafter, modes for implementing a guidance server, a guidance method, and a guidance program according to the present application (hereinafter referred to as “embodiments”) will be described in detail with reference to the drawings. Note that the guidance server, the guidance method, and the guidance program according to the present application are not limited by this embodiment.

[1. Guidance system)
First, the guidance system according to the embodiment will be described with reference to FIG. FIG. 1 is a diagram illustrating an example of a schematic configuration of the entire guidance system. The guidance system 1 optimizes the order of customers waiting in order to perform a cash transaction (for example, cash deposit / withdrawal), and guides the customers to line up in the optimized order. In the example of FIG. 1, the guidance system 1 includes cash machines 10 </ b> A to 10 </ b> C and a guidance server 100 as cash machines that are examples of an automatic teller machine. The cash machines 10 </ b> A to 10 </ b> C and the guidance server 100 are connected via the network N so that they can communicate with each other by wire or wirelessly.

  The guidance system 1 shown in FIG. 1 includes three devices such as cash machines 10A to 10C, but is not limited to this number. In addition, the guidance system 1 may include a plurality of guidance servers 100. Moreover, when each apparatus of cash machine 10A-10C is named generically without distinction, it may describe as "cash machine 10".

  The cash machine 10 is a device that provides services such as cash deposit and withdrawal to a user (for example, a customer). Specifically, the cash machine 10 includes a receiving unit that receives cash (for example, money such as banknotes and coins), a passbook, a magnetic card, and a transaction operation related to transactions from a user, a guidance server 100, It has a communication part etc. which communicate. For example, when the accepting unit accepts a predetermined transaction operation from the user, the cash machine 10 executes a transaction of a service provided by a financial institution or a money lender through the communication unit.

  Here, as for the cash machine 10 concerning embodiment, the maximum capacity | capacitance which can be accommodated is determined for every kind (for example, 10,000 yen, 500 yen coin) of a banknote or a coin. Moreover, this cash machine 10 is a comparatively small apparatus, and the maximum capacity | capacitance of cash is set rather small compared with a general large cash machine. For this reason, when the customer tries to deposit money into the cash machine 10, the storage capacity becomes full (full), and it is easy for a situation that all cash cannot be deposited. In addition, when a customer tries to withdraw from the cash machine 10, the situation that the stored cash runs out (end) and all cash cannot be withdrawn easily occurs.

  When such a full end occurs, for example, a bank employee of a financial institution collects cash from the target cash machine 10 or replenishes cash, but interrupts the customer's transaction during the collection and replenishment work. Therefore, the efficiency of deposits and withdrawals is likely to deteriorate. Moreover, since the customer waiting in turn for the target cash machine 10 will also be made to wait longer, the impression to a financial institution may deteriorate, for example.

  On the other hand, a large cash machine has a large maximum capacity, so for example, it is difficult for a full end to occur. However, since the operating cost of each machine is high, depending on the financial institution, multiple such large cash machines are installed. You may not be able to. For this reason, some small cash machines 10 may be installed depending on the financial institution. However, even if a plurality of small cash machines 10 are installed, a full end is likely to occur depending on a time zone where there are many users.

  The guidance server 100 is a server device that performs various controls for optimizing the order of customers who wait in turn in the cash machine 10 in order to perform cash transactions (for example, cash deposit / withdrawal). In addition, the guidance server 100 performs processing for guiding customers so that they are arranged in an optimized order. As described above, the cash machine 10 tends to be full-ended. For example, it is assumed that four customers are lined up for one cash machine 10 and that the cash machine 10 may end due to withdrawal of the third person. Here, when the fourth customer is scheduled to deposit, the cash machine 10 may be prevented from ending by moving the fourth customer up to a predetermined order. Therefore, the guidance server 100 reduces the situation where the cash machine 10 is fully ended by changing the order of the customers as in this example as the order optimization process.

[2. Guide server configuration)
Next, the configuration of the guidance server 100 according to the embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of the guidance server 100 according to the embodiment. As illustrated in FIG. 2, the guidance server 100 includes a communication unit 110, a database 120, and a control unit 130.

(About the communication unit 110)
The communication unit 110 is realized by, for example, a NIC (Network Interface Card). The communication unit 110 is connected to the network N by wire or wirelessly, and transmits and receives information to and from the cash machine 10, for example.

(About database 120)
The database 120 is realized by, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The database 120 includes a human management DB 121 and a storage capacity management DB 122.

(About human management DB 121)
The personal management DB 121 stores various types of information related to the amount of money that the customer plans to deposit / withdraw cash for the cash machine 10. In addition, the human management DB 121 stores various types of information regarding the use of cash machines by customers. Here, FIG. 3 is a diagram illustrating an example of the human management DB 121. In the example of FIG. 3, the human management DB 121 includes items such as “order”, “original order”, “customer ID”, “designated money”, “use device ID”, “occupied state”, and “progress status”. . In the following, the amount scheduled for deposit / withdrawal may be referred to as “deposit / withdrawal amount”.

  As described above, in the present embodiment, the customer designates the deposit / withdrawal amount to the bank employee in advance when depositing / withdrawing cash using the cash machine 10. For this reason, the “order” indicates the order in which the customer designates the amount of money to be deposited / withdrawn during the exchange with the bank employee. For example, when there are a plurality of customers who wish to deposit / withdraw using the cash machine 10, the “order” for each customer is updated in the order in which the deposit / withdrawal amounts are designated. Further, the customer (customer ID) associated with the “order” may be changed by the order changing process by the changing unit 134 described later. For this reason, “original order” is provided so that it is possible to grasp which order is originally associated with which customer ID.

  “Customer ID” indicates identification information for identifying a customer. “Specified money” indicates the number of banknotes and coin types (denominations) such as which banknotes are included and how many coins are included among the deposit and withdrawal amounts specified by the customer. . In other words, the “designated money” can be said to be a breakdown of the deposit / withdrawal money designated by the customer. In addition, in this embodiment, the customer also specifies the number of denominations when specifying the deposit / withdrawal amount for the bank employee.

  In the example of FIG. 3, as such denominations, “ten thousand”, “five thousand”, “thousand”, “500 coins”, “100 coins”, “50 coins”, “10 coins”, “5 coins”, “ “1 coin” is associated with “designated money”. For example, “10,000” indicates a 10,000 yen bill. “500 coins” indicates 500 yen coins.

  “Usage device ID” indicates identification information for identifying the cash machine 10 used for depositing / withdrawing. The “occupied state” indicates whether there is a customer who occupies the “use device” (cash machine 20). The “progress state” indicates whether deposit / withdrawal using the cash machine 10 is completed.

  That is, the example of FIG. 3 shows an example in which the customer H1 identified by the customer ID “H1” is assigned the order “1” and the original order “1”. Further, an example is shown in which the customer H1 designates the deposit / withdrawal amount “100,000 yen” and designates such “100,000 yen” to be deposited with “10,000 yen × 10 sheets”.

  Further, in the example of FIG. 3, since the customer H1 has not yet used any cash machine 10 and is “unused”, the cash machine 10 occupied by the customer H1 is “none”. An example of “incomplete” in which the deposit and withdrawal by the customer H1 is not completed is shown.

(About the storage capacity management DB 122)
The storage capacity management DB 122 stores information on the storage capacity for each denomination by each cash machine. Here, FIG. 6 is a diagram illustrating an example of the storage capacity management DB 122. In the example of FIG. 6, the storage capacity management DB 122 includes items such as “device ID”, “waiting number of persons”, “storage capacity state”, “denomination”, and “use permission”.

  “Device ID” indicates identification information for identifying a cash machine. “Waiting number” indicates the number of customers waiting in order to use the cash machine identified by the corresponding “device ID”. In the example of FIG. 6, the cash machine 10 </ b> A identified by the device ID “10A” shows an example in which the customer is not waiting in turn.

  The “storage capacity state” includes three states relating to cash capacity such as “current storage capacity”, “assumed storage capacity”, and “maximum capacity”. “Current storage capacity” indicates the amount (number of sheets) of cash currently stored in the corresponding cash machine 10. The “assumed storage capacity” indicates the amount (number) of cash that the corresponding cash machine 10 is expected to store in the future. As will be described later, the “assumed storage capacity” is calculated based on the “current storage capacity” and the deposit / withdrawal amount. Here, since the deposit / withdrawal amount is the amount that the customer plans to deposit / withdraw, the amount of cash calculated using such a planned amount is the amount of cash that is expected to be stored in the future, That is, “assumed storage capacity”. The “maximum capacity” indicates the maximum capacity of cash that can be stored in the corresponding cash machine 10. The storage capacity management DB 122 may further include “minimum capacity” as the “storage capacity state”. However, since the “minimum capacity” is generally zero, it is not shown in the present embodiment.

  “Denomination” indicates the type of banknote or coin. In the example of FIG. 6, as such denominations, “ten thousand”, “five thousand”, “thousand”, “500 coins”, “100 coins”, “50 coins”, “10 coins”, “5 coins”, “ “1 coin” is associated with “designated money”.

  That is, in the example of FIG. 6, since “45” is associated with “current storage capacity” in the cash machine 10 </ b> A, the cash machine 10 </ b> A currently stores “45 yen” for “10,000 yen”. An example is shown. Further, in the cash machine 10A, since “null” is associated with the “assumed storage capacity”, the cash machine 10A has no plan to deposit “10,000 yen” in the future. Show. In addition, since “100” is associated with the “maximum capacity” in the cash machine 10A, the cash machine 10A indicates that “10,000 yen” can be stored at the maximum of “100 sheets”.

  “Usage permission” indicates information indicating whether or not the corresponding cash machine can be used. In the example of FIG. 6, the use permission “OK” is associated with the cash machine 10 </ b> A, which indicates that the use of the cash machine 10 </ b> A is permitted. On the other hand, for example, when the cash machine 10A cannot be used due to replenishment or collection of cash, the use permission “NG” is associated.

(About the control unit 130)
The control unit 130 is configured such that, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like stores various programs (corresponding to an example of the guidance program) stored in a storage device inside the guidance server 100 in the RAM. This is realized by being executed as The control unit 130 is realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA).

  As shown in FIG. 2, the control unit 130 includes an acquisition unit 131, a determination unit 132, a guidance unit 133, and a change unit 134, and implements or executes the information processing functions and operations described below. . Note that the internal configuration of the control unit 130 is not limited to the configuration illustrated in FIG. 2, and may be another configuration as long as an operation process described later is performed. In addition, the connection relationship between the processing units included in the control unit 130 is not limited to the connection relationship illustrated in FIG. 2, and may be another connection relationship.

(About the acquisition unit 131)
The acquisition unit 131 acquires a deposit / withdrawal amount, which is an amount scheduled to be deposited / withdrawn by the customer using the cash machine 10. For example, the customer designates the deposit / withdrawal amount to the bank employee before using the cash machine 10. As an example, the customer designates the number of money for each money type (denomination) as the deposit / withdrawal amount. Then, the bank employee transmits the deposit / withdrawal amount designated by the customer to the guidance server 100 using a predetermined terminal device. Thereby, the acquisition unit 131 acquires the deposit / withdrawal amount.

  Further, when acquiring the deposit / withdrawal amount, the acquiring unit 131 calculates “order”, “original order”, and “customer ID”, and stores the acquired deposit / withdrawal amount in the human management DB 121 in association with these. For example, when the acquisition unit 131 acquires the number of each denomination as the deposit / withdrawal amount, the acquisition unit 131 stores the number in association with each denomination belonging to “designated money” in the human management DB 121.

(About determination unit 132)
The determination unit 132 is a cash capacity predicted based on the deposit / withdrawal amount acquired by the acquisition unit 131 and a current storage capacity that is a capacity of the cash currently stored in the cash machine 10, and the cash machine On the basis of the assumed storage capacity, which is the capacity of cash that 10 is predicted to be stored in the future, the cash machine 10 that the customer can deposit and withdraw is determined.

  An example of determination processing for determining whether or not the customer is a cash machine 10 capable of depositing and withdrawing will be described. For example, the determination unit 132 selects one customer as a target of the determination process. In addition, the determination unit 132 selects one cash machine 10 that is currently usable (the cash machine 10 that is not usable due to replenishment or collection work or the like). Here, in order to simplify the explanation, the selected customer is referred to as “customer K1”. Moreover, let the selected cash machine 10 be "cash machine M1".

  Then, the determination unit 132 calculates the assumed storage capacity of the cash machine M1 by reflecting the deposit / withdrawal amount of the customer K1 with respect to the current storage capacity of the cash machine M1. Then, the determination unit 132 determines whether the cash machine M1 is based on the calculated assumed storage capacity, the maximum capacity of cash that can be stored in the cash machine 10 and the minimum capacity of the cash machine M1 (generally “0”). It is determined whether or not the customer K1 is a usable device.

  Specifically, the determination unit 132 determines that the cash machine M1 is a device that the customer K1 can use when the calculated assumed storage capacity is less than the maximum capacity and greater than the minimum capacity. On the other hand, the determination unit 132 determines that the cash machine M1 is an apparatus that the customer K1 cannot use when the calculated assumed storage capacity is greater than the maximum capacity or less than the minimum capacity (minus).

  Moreover, the determination part 132 performs the above determination processes about each cash machine 10, when there are two or more cash machines 10 which can be used. In the following, the determination process for determining whether or not the customer is a cash machine 10 capable of depositing / withdrawing may be referred to as “full-end check”.

(About the guide part 133)
The guiding unit 133 guides the cash machine 10 determined by the determining unit 132 to be able to deposit and withdraw money. For example, the guiding unit 133 preferentially guides the customer to the cash machine 10 that has fewer customers waiting in turn among the cash machines 10 determined to be depositable / withdrawn by the determining unit 132.

  For example, the guiding unit 133 determines whether or not the customer is waiting in turn for each cash machine 10 that is determined to be depositable / withdrawn by the determining unit 132. And guidance part 133 will guide customer K1 to this cash machine 10, if there is cash machine 10 without a customer waiting for turn. In addition, when there is no cash machine 10 for which there is no customer waiting for the turn, the guiding unit 133 guides the customer to wait for the turn to the cash machine 10 with fewer customers waiting for the turn.

(About change unit 134)
When the changing unit 134 determines that the customer selected by the determination unit 132 does not have the cash machine 10 capable of depositing / withdrawing, the changing unit 134 changes the current order of the customer to the order in which the customer can deposit / withdraw. To change.

  An example of the order changing process by the changing unit 134 will be described. For example, it is assumed that the determination unit 132 determines that there is no cash machine 10 capable of depositing / withdrawing for the selected customer K1. In such a case, the changing unit 134 extracts a combination of customers associated with each other in a predetermined order in a customer set including the customer K1 and other customers scheduled to deposit and withdraw. And the change part 134 selects the combination that the cash machine 10 which can be deposited / withdrawn is not lost among each extracted combination based on the deposit / withdrawal amount of each customer. Then, the changing unit 134 changes the rank of each customer included in the customer set based on the selected combination.

[3. Processing procedure)
[3-1. About guidance processing (Pattern 1)]
First, among the guidance processes performed by the guidance server 100 according to the embodiment, a guidance process (referred to as pattern 1) when the cash machine 10 is not in a full end state in deposit / withdrawal will be described. Here, FIG. 9 is a first flowchart illustrating an example of a guidance processing procedure by the guidance server 100.

  First, the guidance server 100 according to the embodiment starts the guidance process when information stored in the human management DB 121 is updated. The fact that the personal management DB 121 is updated indicates that, for example, a customer who is going to deposit or withdraws has appeared, so that changing the current customer order with respect to the cash machine 10 may increase the efficiency of cash transactions. There is sex. For this reason, the guidance server 100 starts updating the human management DB 121 as the guidance process.

  For example, when the acquisition unit 131 of the guidance server 100 receives the order of the customers and the breakdown of the deposit / withdrawal amount (the number of money for each denomination) from the employee who has received the designation of the deposit / withdrawal amount, the acquisition unit 131 performs personal management based on the received information. The “order”, “original order”, “customer ID”, and “designated money” in the DB 121 are updated. Assuming that the human management DB 121 shown in FIG. 3 has been updated by the acquisition unit 131, in the example of FIG. 3, the customer H1 specifies a deposit of 10,000 yen × 10 sheets (100,000 yen), and the customer This indicates that H2 has designated withdrawal of 10,000 yen x 30 sheets (300,000 yen). Below, the guidance processing procedure using such deposit / withdrawal information is shown.

  When the determination unit 132 monitors the update of the human management DB 121 by the acquisition unit 131 and confirms that the human management DB 121 has been updated (step S101), the determination unit 132 initializes the assumed storage capacity in the storage capacity management DB 122. Hold (step S102). In addition, the determination unit 132 calls the human management DB 121 in order to confirm the information of the customer who is currently depositing / withdrawing (Step S103).

  Next, the determination unit 132 refers to the called human management DB 121 and selects a customer as a guidance processing target (candidate whose order is changed) (step S104). Specifically, the determination unit 132 completes payment / withdrawal from a customer registered in the human management DB 121 from a customer who occupies the cash machine 10 (a customer associated with the occupation state “present”). Customers included in the customer set (referred to as “W set”) excluding existing customers (customers associated with the progress status “completed”) are selected as guidance processing targets. In the example of FIG. 3, the determination unit 132 does not occupy the cash machine 10 with both the customers H1 and H2 registered in the human management DB 121, and payment / withdrawal is incomplete. And H2 are selected as guidance processing targets. That is, in the example of FIG. 3, it means that the customers H1 and H2 are included in the W set.

  In this manner, by determining customers other than customers who occupy the cash machine 10 and customers who have completed deposits and withdrawals, the determination unit 132 can determine whether the customer who occupies the cash machine 10 It is possible to prevent a situation in which an order is assigned again to a customer whose order is changed.

  Next, the determination unit 132 designates one customer from the W set (step S105). As described above, since the customers H1 and H2 are included in the W set, for example, the determination unit 132 specifies the customer H1 from the W set. As a result, the designated element of the W set is “customer H1”. This indicates that the customer H1 is designated to execute a process for determining whether or not there is a cash machine 10 capable of depositing / withdrawing. In the following, the designated element of the W set is abbreviated as “W element”.

  Then, the determination unit 132 refers to the human management DB 121 and identifies the deposit / withdrawal amount of the customer H1 of the W element (step S106). In the example of FIG. 3, the determination unit 132 specifies that the customer H1 plans to deposit 10,000 yen × 10 sheets (100,000 yen).

  Here, the determination unit 132 calls the storage capacity management DB 122 (step S107). Then, the determination unit 132 refers to the storage capacity management DB 122 and specifies the cash machine 10 to be subjected to the full end check as the current device result (step S108). In the example of FIG. 6, the determination unit 132 specifies that the target for the full-end check is the cash machines 10 </ b> A, 10 </ b> B, and 10 </ b> C as the current device result. That is, the determination unit 132 specifies the cash machine 10 to which the use permission “OK” is associated. Then, the determination unit 132 sets the set including the specified cash machine 10 as “Y set” (step S109). In such an example, the determination unit 132 sets a set including the cash machines 10A, 10B, and 10C as “Y set” (step S109).

  Subsequently, the determination unit 132 performs processing subsequent to “B”. The processing after “B” will be described with reference to FIG. FIG. 10 is a second flowchart illustrating an example of a guidance processing procedure by the guidance server 100.

  The determination unit 132 initializes information of a flag K that is a flag indicating whether or not there is a cash machine 10 that can be deposited / withdrawn by the customer H1 as the W element (step S110). For example, the determination unit 132 sets the flag K = 0. And the determination part 132 designates one from the cash machine 10 contained in Y set (step S111). Since the Y set includes the cash machines 10A to 10C, it is assumed here that the determination unit 132 designates the cash machine 10A. Thus, the designated element of the Y set is “cash machine 10A”. This indicates that the determination unit 132 first determines that the cash machine 10A is to perform a full-end check using information related to the deposit / withdrawal amount of the customer H1. In the following, the designated element of the Y set is abbreviated as “Y element”.

  Subsequently, the determination unit 132 executes a series of processes related to the full end check. First, the determination unit 132 refers to the storage capacity management DB 122 to determine whether or not the assumed storage capacity = null for the cash machine 10A that is the Y element, that is, whether or not the assumed storage capacity is stored. (Step S112). In the example of FIG. 6, the assumed storage capacity is not stored for the cash machine 10A. Therefore, if the determination unit 132 determines that the assumed storage capacity is not stored for the cash machine 10A (step S112; Yes), based on the current storage capacity of the cash machine 10A and the deposit / withdrawal amount of the customer H1, A full end check is performed on the cash machine 10A (step 113a).

  Note that the fact that the assumed storage capacity is not stored indicates that there is no customer waiting in turn for the cash machine 10A at the present time. Moreover, the process performed when the determination unit 132 determines that the assumed storage capacity is stored for the cash machine 10 (here, the cash machine 10A) that is the Y element (step S112; No) will be described later. .

  For example, as a full-end check for the cash machine 10A, the determination unit 132 calculates the current storage capacity that reflects the deposit / withdrawal amount of the customer H1 in the current storage capacity of the cash machine 10A, and inputs / outputs by the customer H1 based on the calculation result It is determined whether or not there is a possibility that the cash machine 10 </ b> A is fully ended with money. As described above, the customer H1 plans to deposit “10,000 yen × 10 sheets”, and in the example of FIG. 6, the current storage capacity of the cash machine 10A is “10,000 yen × 45 sheets”. The determination unit 132 calculates that the current storage capacity is “10,000 yen × 55 sheets” when 10 sheets of 10,000 yen are deposited.

  Then, the determination unit 132 determines whether or not the cash machine 10 </ b> A that is the Y element may be fully ended based on the calculation result (step S <b> 114). Here, in the example of FIG. 6, the maximum capacity of the cash machine 10A is “10,000 yen × 100 sheets”. From this, the determination unit 132 specifies that the maximum capacity “10,000 yen × 100 sheets”> the current storage capacity “10,000 yen × 55 sheets”> the minimum storage capacity “0”. Accordingly, the determination unit 132 determines that the cash machine 10A does not fully end even when the customer H1 deposits “10,000 yen × 10 sheets”. That is, the determination unit 132 determines that the cash machine 10A is a device that allows the customer H1 to deposit and withdraw.

  And if the determination part 132 determines that there is no possibility that the cash machine 10A which is Y element will be full-ended (step S114; Yes), the cash machine 10A is an apparatus (effective device) that the customer H1 can deposit and withdraw. The full end check result is held (step S115). Further, the determination unit 132 sets a flag indicating that there is a cash machine 10 to which the customer H1, which is the W element, can deposit / withdraw from the above-described full end check result (step S116). For example, the determination unit 132 sets the flag K = 1.

  Here, the determination unit 132 updates a set excluding the cash machine 10 that has performed the full-end check from the Y set specified in step S109 as a “Y set” (step S117). Although the cash machine 10A to 10C is included in the Y set specified in step S109, the determination unit 132 determines that the cash machine 10A is excluded from the Y set by performing a full end check on the cash machine 10A. Update as a set. Accordingly, at this point, the Y set includes the cash machines 10B and 10C.

  Here, the description returns to step 114. For example, if the determination unit 132 determines that there is a possibility that the cash machine 10 (here, the cash machine 10A) serving as the Y element may be full-ended (Step S114; No), the process after Step S117 is performed. Move.

  Returning to the description, the determination unit 132 determines whether or not the Y set updated in step 117 is 0, that is, whether or not the cash set 10 subject to the full end check is included in the Y set updated in step 117. (Step S118). In other words, the determination unit 132 confirms whether or not a full end check has been performed for all the cash machines 10 included in the Y set. That is, if the determination unit 132 determines that the cash machine 10 subject to the full end check is included in the Y set (Y set ≠ 0) (step S118; No), each cash machine 10 subject to the full end check is determined. The process from step S110 is repeated. At this point, since the cash machine 10B and 10C are included in the Y set as described above, the determination unit 132 repeats the processing from step S110 for each of the cash machines 10B and 10C.

  The case where the Y element is the cash machine 10B and the case where the Y element is the cash machine 10C will be briefly described. First, the cash machine 10B will be described. Since the customer H1 plans to deposit “10,000 yen × 10 sheets” and the current storage capacity “10,000 yen × 30 sheets” of the cash machine 10B in the example of FIG. When ten thousand yen is deposited, it is calculated that the current storage capacity is “10,000 yen × 40 sheets”.

  In the example of FIG. 6, the maximum capacity of the cash machine 10B is “10,000 yen × 50 sheets”. From this, the determination unit 132 specifies that the maximum capacity “10,000 yen × 50 sheets”> the current storage capacity “10,000 yen × 40 sheets”> the minimum storage capacity “0 sheets”. Accordingly, the determination unit 132 determines that the cash machine 10B does not fully end even if the customer H1 deposits “10,000 yen × 10 sheets”. That is, the determination unit 132 determines that the cash machine 10B is a device that allows the customer H1 to deposit and withdraw.

  Regarding the cash machine 10C, the customer H1 plans to deposit “10,000 yen × 10 sheets”, and in the example of FIG. 6, the current storage capacity of the cash machine 10C is “10,000 yen × 20 sheets”. The determination unit 132 calculates that the current storage capacity is “10,000 yen × 30 sheets” when 10,000 sheets of 10,000 yen are deposited.

  In the example of FIG. 6, the maximum capacity of the cash machine 10C is “10,000 yen × 100 sheets”. From this, the determination unit 132 specifies that the maximum capacity “10,000 yen × 100 sheets”> the current storage capacity “10,000 yen × 30 sheets”> the minimum storage capacity “0 sheets”. Thereby, even if the customer H1 deposits “10,000 yen × 10 sheets”, the determination unit 132 determines that the cash machine 10C does not fully end. That is, the determination unit 132 determines that the cash machine 10C is a device that allows the customer H1 to deposit and withdraw.

  In this way, the determination unit 132 repeats the full end check for each cash machine 10 included in the Y set, so that the cash machine 10 subject to the full end check is not included in the Y set (Y set = 0). If it is determined that the full end check has been completed for all the cash machines 10 subject to the full end check (step S118; Yes), it is determined whether or not there is a cash machine 10 to which the customer H1 as the W element can deposit and withdraw. Confirmation is made (step S119).

  The determination unit 132 determines that the cash machines 10A to 10C in the Y set are devices that allow the customer H1 of the W element to deposit / withdraw, and thus there is the cash machine 10 to which the customer H1 can deposit / withdraw (K). = 1) (Step S119; Yes), the process proceeds to the processing after “C”. The processes after “C” will be described with reference to FIG. FIG. 11 is a third flowchart illustrating an example of a guidance processing procedure by the guidance server 100. In addition, when the determination unit 132 confirms that there is no cash machine 10 to which the customer H1 as the W element can deposit and withdraw (K = 1 is not 1) (Step S119; No), the process proceeds to the processing after “D”. . The processing after “D” will be described later.

  In step S119, when it is confirmed by the determination unit 132 that there is a cash machine 10 to which the W element can be deposited and withdrawn, the guiding unit 133 determines whether or not the cash machine 10 used by the W element is determined. Determination is made (step S120). Here, according to the above example, the W element is the customer H1, but at the present time it is not determined which cash machine 10 the customer H1 uses. For this reason, the guidance unit 133 determines that the cash machine 10 used by the customer H1 has not been determined (step S120; Yes), and the cash machine 10 to which the customer H1 can deposit and withdraw is based on the full end check result. It is confirmed that the machines are 10A to 10C (step S121).

  Here, the guidance unit 133 is the cash machine 10 that can be deposited and withdrawn by the customer H1 as the W element, that is, the cash machine 10A to 10C, and if any cash machine 10 is used, the deposit and withdrawal by the customer H1 is most efficient. A series of processes for determining whether or not the process is frequently performed is executed. Specifically, the guiding unit 133 sets the set of cash machines 10 that can be deposited / withdrawn by the customer H1 as the W element as “X set” (step S122). That is, the guiding unit 133 sets the set of cash machines 10A to 10C that the customer H1 can deposit and withdraw as “X set”. Then, the guiding unit 133 designates one of the cash machines 10A to 10C included in the X set (step S123). Since the X set includes the cash machines 10A to 10C, it is assumed here that the guiding unit 133 designates the cash machine 10A from the X set. Thus, the designated element of the X set is “cash machine 10A”. In the following, the designated element of the X set is abbreviated as “X element”.

  Next, the guiding unit 133 determines whether or not the cash machines 10A to 10C included in the X set have been processed to confirm the presence or absence of customers waiting in turn (step S124). Since guidance machine 133 has specified cash machine 10A at Step S123, it is judged that the existence of the customer who is waiting in turn about cash machine 10A is not checked (Step S124; Yes). Thereby, the guidance | induction part 123 determines whether it is the assumption storage capacity | capacitance = null with respect to the cash machine 10A which is X element, ie, whether the assumption storage capacity is memorize | stored (step S125). Note that determining whether or not the assumed storage capacity is stored corresponds to determining whether or not there is a customer waiting in turn for the corresponding cash machine 10.

  In the example of FIG. 6, the assumed storage capacity is not stored for the cash machine 10A. Therefore, the guiding unit 133 determines that there is no customer waiting in turn for the cash machine 10A at the present time (step S125; Yes). The process performed when the guiding unit 133 determines that the assumed storage capacity is stored for the cash machine 10 (here, the cash machine 10A) serving as the X element (step S125; No) will be described later.

  The guiding unit 133 updates the assumed storage capacity for the cash machine 10A in the storage capacity management DB 122 when it is determined in step S125 that there is no customer waiting for the cash machine 10A that is the X element (step S125). S126).

  Here, FIG. 7 is a first diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process (step S126) corresponding to the pattern 1. As shown in FIG. 7, the guiding unit 133 updates the “assumed storage capacity” for the cash machine 10 </ b> A. In FIG. 6, the assumed storage capacity for each denomination for the cash machine 10 </ b> A is “null”. Here, when the guiding unit 133 guides the customer H1 to the cash machine 10A that is not waiting for the turn, the planned storage amount “10,000 yen × 10 sheets” by the customer H1 with respect to the current storage capacity “10,000 yen × 45 sheets”. "10,000 yen x 55 sheets" is added as the assumed storage capacity.

  Moreover, the guidance part 133 updates the waiting number with respect to the cash machine 10A in the storage capacity management DB 122 by determining that there is no customer waiting in turn for the cash machine 10A as the X element in step S125 ( Step S127). As shown in FIG. 7, the guiding unit 133 updates the waiting number for the cash machine 10 </ b> A. In FIG. 6, the waiting number for the cash machine 10A is “0”. Here, since the customer H1 of the W element uses the cash machine 10A of the X element, the guiding unit 133 updates the waiting number for the cash machine 10A to “1” as shown in FIG. .

  In addition, when the guidance unit 133 determines in step S125 that there is no customer waiting for the cash machine 10A that is the X element, in the human management DB 121, the state of the customer H1 that is the W element is determined. Update (step S128).

  Here, FIG. 4 is a first diagram illustrating an example of the human management DB 121 updated by the guidance process (step S128) corresponding to the pattern 1. As illustrated in FIG. 4, the guiding unit 133 updates the “use device ID” and the “occupied state” for the customer H1. In FIG. 3, the state for the customer H <b> 1 is the use device ID “unused” and the occupation state “none”. On the other hand, since the guidance element 133 will use the cash machine 10A of the X element from the customer H2 of the W element, as shown in FIG. 4, as the state for the customer H1, the use device ID “10A”, Update to exclusive status “Yes”.

  Subsequently, the guiding unit 133 guides the customer H1 that is the W element to use the cash machine 10A that is the X element (step S129). Note that the guiding method may be arbitrary. For example, the guiding unit 133 may guide the customer H1 to use the cash machine 10A by displaying the number of the customer H1 assigned in advance on a predetermined display device. In addition, the guiding unit 133 may guide the customer H1 to use the cash machine 10A by calling a customer H1 number assigned in advance through a predetermined sound generator.

  Now, the guidance of the customer H1, which is the W element, has been completed by the processing described so far. Here, the guiding unit 133 updates the set obtained by excluding the customer H1 that has been guided from the customers H1 and H2 included in the W set as “W set” (step S130). The set W at the time of step S104 includes the customers H1 and H2, but when the guidance of the customer H1 is completed, the guide unit 133 updates the set excluding the customer H1 from the set W as the “set W”. To do. Therefore, at this time, the customer H2 is included in the W set.

  Then, the guiding unit 133 determines whether or not the W set updated in step S130 = 0, that is, whether or not the customer to be guided is included in the W set updated in step S130 (step S131). In other words, the guidance unit 133 confirms whether guidance processing has been performed for all customers included in the W set in step S104. Therefore, when it is determined that there is a customer who has not been guided (W set ≠ 0) (step S131; No), the guiding unit 133 repeats the processing from step S105 for the customer that has not been guided. . At this point, since the customer H2 is included in the W set as described above, the guiding unit 133 causes the process from step S105 to be repeated for the customer H2. On the other hand, when it is determined that there is no customer who has not been guided (W set = 0) (step S131; Yes), the guiding unit 133 ends the guiding process.

  Next, the guidance process for the customer H2 who has been found not to have been guided in step S131 will be described. Note that the basic processing is the same as that described so far with the customer H1 as an example, only by changing the customer to be processed. Therefore, detailed description of overlapping processes is omitted.

  As described above, at the present time, the customer H2 is included in the W set. Therefore, in FIG. 9, the determination part 132 designates the customer H2 (step S105). As a result, the W element becomes “customer H2”. Moreover, the determination part 132 specifies that the object which performs a full end check is the cash machine 10A-10C as an existing apparatus result in the example of FIG. Then, the determination unit 132 sets the set including the specified cash machine 10 as “Y set” (step S109). Moving to FIG. 10, the determination unit 132 designates one of the cash machines 10 included in the Y set (step S111). Since the Y set includes the cash machines 10A to 10C, it is assumed here that the determination unit 132 designates the cash machine 10A. Thereby, Y element is "cash machine 10A."

  Then, the determination unit 132 refers to the storage capacity management DB 122 to determine whether or not the assumed storage capacity = null for the cash machine 10A that is the Y element, that is, whether or not the assumed storage capacity is stored. (Step S112). Here, the storage capacity management DB 122 is updated in step S126. For this reason, in the example of FIG. 7, the assumed storage capacity is stored for the cash machine 10A. Therefore, if the determination part 132 determines with the assumption storage capacity having been memorize | stored with respect to 10 A of cash machines (step S112; No), based on the assumption storage capacity of the cash machine 10A and the deposit / withdrawal amount of the customer H2, A full end check is performed on the cash machine 10A (step 113b).

  For example, as a full-end check for the cash machine 10A, the determination unit 132 calculates an assumed storage capacity that reflects the deposit / withdrawal amount of the customer H2 in the assumed storage capacity of the cash machine 10A, and based on the calculation result, the customer H2 It is determined whether or not the cash machine 10 </ b> A may be fully ended by deposit / withdrawal. As shown in FIG. 3, the customer H2 plans to withdraw “10,000 yen × 30 sheets” (minus means withdrawal), and in the example of FIG. Since “10,000 yen × 55 sheets”, the determination unit 132 calculates that the assumed storage capacity is “10,000 yen × 25 sheets” when 30 sheets of 10,000 yen are dispensed.

  Then, the determination unit 132 determines whether or not the cash machine 10 </ b> A that is the Y element may be fully ended based on the calculation result (step S <b> 114). Here, in the example of FIG. 7, the maximum capacity of the cash machine 10A is “10,000 yen × 100 sheets”. From this, the determination unit 132 specifies that the maximum capacity “10,000 yen × 100 sheets”> the assumed storage capacity “10,000 yen × 25 sheets”> the minimum storage capacity “0”. Thereby, even if the customer H2 withdraws "10,000 yen x 30 sheets", the determination unit 132 determines that the cash machine 10A does not fully end. That is, the determination unit 132 determines that the cash machine 10A is a device that allows the customer H2 to deposit and withdraw money.

  And if the determination part 132 determines that there is no possibility that the cash machine 10A which is Y element will be full-ended (step S114; Yes), the cash machine 10A is an apparatus (effective device) which the customer H2 can deposit / withdraw. The full end check result is held (step S115). Further, the determination unit 132 sets a flag indicating that there is a cash machine 10 to which the customer H2, which is a W element, can deposit / withdraw from the above-described full end check result (step S116). For example, the determination unit 132 sets the flag K = 1.

  Here, the determination unit 132 updates a set excluding the cash machine 10 that has performed the full-end check from the Y set specified in step S109 as a “Y set” (step S117). Although the cash machine 10A to 10C is included in the Y set specified in step S109, the determination unit 132 determines that the cash machine 10A is excluded from the Y set by performing a full end check on the cash machine 10A. Update as a set. Accordingly, at this point, the Y set includes the cash machines 10B and 10C.

  Next, the determination unit 132 determines whether or not the Y set updated in Step 117 is 0, that is, whether or not the Y set updated in Step 117 includes the cash machine 10 subject to the full end check ( Step S118). At this point, since the cash machine 10B and 10C are included in the Y set as described above, the determination unit 132 repeats the processing from step S110 for each of the cash machines 10B and 10C.

  The case where the Y element is the cash machine 10B and the case where the Y element is the cash machine 10C will be briefly described. First, the cash machine 10B will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113a when the assumed storage capacity is stored for the cash machine 10B as the Y element (step S112; Yes). Specifically, the customer H2 plans to withdraw “10,000 yen × 30 sheets”, and in the example of FIG. 7, the current storage capacity of the cash machine 10B is “10,000 yen × 30 sheets”. The determination unit 132 calculates that the current storage capacity is “10,000 yen × 0 sheets” when 30 sheets of 10,000 yen are dispensed.

  In the example of FIG. 7, the maximum capacity of the cash machine 10B is “10,000 yen × 50 sheets”. From this, the determination unit 132 specifies that the maximum capacity “10,000 yen × 50 sheets”> the current storage capacity “10,000 yen × 0 sheets”> the minimum storage capacity “0 sheets”. Thereby, even if the customer H2 withdraws “10,000 yen × 30 sheets”, the determination unit 132 determines that the cash machine 10B does not fully end. That is, the determination unit 132 determines that the cash machine 10B is a device that allows the customer H2 to deposit and withdraw money.

  Next, the cash machine 10C will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113a when the assumed storage capacity is stored for the cash machine 10C that is the Y element (step S112; Yes). Specifically, the customer H2 plans to withdraw “10,000 yen × 30 sheets”, and in the example of FIG. 7, the current storage capacity of the cash machine 10C is “10,000 yen × 20 sheets”. The determination unit 132 determines that 10,000 yen × 30 sheets cannot be withdrawn from here.

  The determination unit 132 determines that the cash machines 10A and 10B in the Y set are devices that allow the customer H2 of the W element to deposit / withdraw, so that the cash machine 10 to which the customer H2 can deposit / withdraw exists (K) = 1) (Step S119; Yes), the process proceeds to the processing after “C”.

  Then, the processing is further advanced to move to FIG. 11, and the guiding unit 133 sets the set of cash machines 10 to which the customer H2 as the W element can deposit and withdraw as “X set” (step S122). That is, the guiding unit 133 sets the set of cash machines 10A and 10B that the customer H2 can deposit and withdraw as “X set” (step S122). Then, the guiding unit 133 designates one of the cash machines 10A and 10B included in the X set (step S123). Here, it is assumed that the guiding unit 133 designates the cash machine 10A from the X set. Thereby, the X element becomes “cash machine 10A”.

  And since guidance part 133 has not performed processing which checks the existence of the customer who is waiting for turn about cash machines 10A and 10B contained in X set (Step S124; Yes), cash machine 10A which is an X element It is determined whether the assumed storage capacity = null, that is, whether the assumed storage capacity is stored (step S125).

  In the example of FIG. 7, an assumed storage capacity is stored for the cash machine 10A. Therefore, the guiding unit 133 determines that there is a customer waiting for the cash machine 10A at the present time because the assumed storage capacity is stored for the cash machine 10A (step S125; No). Specifically, the customer H1 is waiting in turn for the cash machine 10A.

  The guiding unit 133 excludes the cash machine 10A that is the X element from the X set identified in step S122 by determining that there is a customer waiting for the cash machine 10A that is the X element in step S125. The set is updated as “X set” (step S133). Although the cash machine 10A and 10B are included in the X set specified in step S122, since there are customers waiting in turn in the cash machine 10A that is the X element, the guiding unit 133 determines that the cash machine 10A is from the X set. The set excluding the cash machine 10A is updated as “X set”. Therefore, at this time, the cash machine 10B is included in the X set.

  In this way, the guiding unit 133 may preferentially guide a customer with respect to the cash machine 10 where there is no customer waiting for the turn by excluding the cash machine 10 where the customer waiting for the turn exists from the processing target. This makes it possible to increase the efficiency of deposits and withdrawals by customers.

  The guiding unit 133 returns to step S123 again, and designates one cash machine 10 from the updated X set. Specifically, the guidance unit 133 specifies the X element “cash machine 10B” by specifying that the cash machine 10B is included in the X set in step S133.

  And since guidance part 133 has not performed processing which checks the existence of the customer who is waiting for turn about cash machine 10B contained in X set (Step S124; Yes), with respect to cash machine 10B which is an X element It is then determined whether or not the assumed storage capacity = null, that is, whether or not the assumed storage capacity is stored (step S125).

  In the example of FIG. 7, the assumed storage capacity is not stored for the cash machine 10B. Therefore, the guidance unit 133 determines that there is no customer waiting for the cash machine 10B at the present time because the assumed storage capacity is not stored for the cash machine 10B (step S125; Yes).

  The guide unit 133 updates the estimated storage capacity for the cash machine 10B in the storage capacity management DB 122 when it is determined in step S125 that there is no customer waiting for the cash machine 10B that is the X element (step S125). S126).

  Here, FIG. 8 is a second diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process (step S126) corresponding to the pattern 1. As illustrated in FIG. 8, the guiding unit 133 updates the “assumed storage capacity” for the cash machine 10 </ b> B. In the example of FIG. 7, the assumed storage capacity for each denomination for the cash machine 10 </ b> B is “null”. On the other hand, when guiding the customer H2 to the cash machine 10B that is not waiting for the turn, the guiding unit 133 makes a planned withdrawal amount “10,000 yen × 30” for the current storage capacity “10,000 yen × 30 sheets”. The amount “10,000 yen × 0 sheets” obtained by subtracting “30 sheets” is updated as the assumed storage capacity.

  Moreover, the guidance part 133 updates the waiting number with respect to the cash machine 10B in the storage capacity management DB 122 when it is determined in step S125 that there is no customer waiting in turn for the cash machine 10B as the X element ( Step S127). As shown in FIG. 8, the guiding unit 133 updates the waiting number for the cash machine 10B. In FIG. 7, the waiting number for the cash machine 10 </ b> B is “0”. On the other hand, since the customer H2 of the W element will use the cash machine 10B of the X element from now on, the guiding unit 133 updates the waiting number for the cash machine 10B to "1" as shown in FIG. To do.

  In addition, when the guidance unit 133 determines in step S125 that there is no customer waiting for the cash machine 10B that is the X element, the state of the customer H2 that is the W element is determined in the human management DB 121. Update (step S128).

  Here, FIG. 5 is a second diagram illustrating an example of the human management DB 121 updated by the guidance process (step S128) corresponding to the pattern 1. As illustrated in FIG. 5, the guiding unit 133 updates the “use device” and the “occupied state” for the customer H2. In FIG. 5, the state for the customer H <b> 2 is the use device “unused” and the occupied state “none”. On the other hand, since the guidance element 133 will use the cash machine 10B of the X element from the customer H2 of the W element, the use device “10B” is occupied as the state for the customer H2, as shown in FIG. The status is updated to “present”.

  Subsequently, the guiding unit 133 guides the customer H2 that is the W element to use the cash machine 10B that is the X element.

  Now, the guidance of the customers H1 and H2 included in the W set has been completed by the processing described so far. Here, the guiding unit 133 updates the set obtained by removing the customers H1 and H2 that have been guided from the customers H1 and H2 included in the W set as “W set” (step S130). Accordingly, at this time, the customer is not included in the W set.

  Then, the guiding unit 133 determines whether or not the W set updated in step S130 = 0, that is, whether or not the customer to be guided is included in the W set updated in step S130 (step S131). In other words, the guidance unit 133 confirms whether guidance processing has been performed for all customers included in the W set. As described above, since the customer is not included in the W set (step S131; Yes), the guiding unit 133 ends the guiding process.

[3-2. About guidance processing (Pattern 2)]
Next, of the guidance processing by the guidance server 100 according to the embodiment, guidance processing (referred to as pattern 2) in the case where the cash machine 10 does not become a full end by changing the order of customers according to deposits and withdrawals will be described. . Here, FIG. 12 is a diagram illustrating an example of the human management DB 121 corresponding to the pattern 2. FIG. 12 shows a case where customer information is further added to the updated human management DB 121 shown in FIG. Specifically, customer information related to the customers H3 to H5 is added to the human management DB 121 shown in FIG.

  This is because, for example, when the human management DB 121 is in the state shown in FIG. 5, the acquisition unit 131 of the guidance server 100 acquires the order of customers and the breakdown (number of denominations) from the bank employee. This corresponds to an update of “order”, “original order”, “customer ID”, and “designated money” in the human management DB 121. That is, in the example of FIG. 12, the customer H3 designates withdrawal of 1,000 yen × 20 sheets (20,000 yen), the customer H4 designates withdrawal of 1,000 yen × 10 sheets (10,000 yen), and the customer H5. Indicates that a deposit of 1,000 yen x 10 sheets (10,000 yen) has been designated.

  FIG. 14 is a diagram illustrating an example of the storage capacity management DB 122 corresponding to the pattern 2. FIG. 14 shows the storage capacity management DB 122 when the human management DB 121 is updated as a result of the customer information regarding the customers H3 to H5 being acquired by the acquisition unit 131 as described above. Below, the guidance processing procedure in the case where the cash machine 10 does not become a full end by changing the order of the customers according to the deposit / withdrawal will be described. The basic processing is the same as that described in the pattern 1 with the customer H1 as an example, except that the customer to be processed is changed. Therefore, the detailed description which overlaps is abbreviate | omitted.

  First, as illustrated in FIG. 9, the determination unit 132 monitors the update of the human management DB 121 by the acquisition unit 131, starts the guidance process starting from the update of the human management DB 121, With reference to the management DB 121, a customer as a guidance processing target (candidate whose rank is to be changed) is selected (step S104). Specifically, the determination unit 132 completes payment / withdrawal from a customer registered in the human management DB 121 from a customer who occupies the cash machine 10 (a customer associated with the occupation state “present”). Customers included in the customer set (referred to as “W set”) excluding existing customers (customers associated with the progress status “completed”) are selected as guidance processing targets. In the example of FIG. 12, since the customers H3 to H5 registered in the human management DB 121 do not occupy the cash machine 10 and the deposit and withdrawal are incomplete, H5 is selected as a target for guidance processing. That is, in the example of FIG. 12, the customers H3 to H5 are included in the W set.

  Next, the determination unit 132 designates one customer from the W set (step S105). As described above, since the customers W3 to H5 are included in the W set, for example, the determination unit 132 specifies the customer H3 from the W set. Thus, the designated element of the W set is “customer H3”. Moreover, the determination part 132 specifies that the object which performs a full end check is the cash machines 10A-10C as an existing apparatus result in the example of FIG. Then, the determination unit 132 sets the set including the specified cash machine 10 as “Y set” (step S109). Moreover, it moves to FIG. 10 and the determination part 132 designates one unit from the cash machine 10 contained in Y set (step S111). Since the Y set includes the cash machines 10A to 10C, it is assumed here that the determination unit 132 designates the cash machine 10A. Thereby, the Y element becomes “cash machine 10A”.

  Then, the determination unit 132 refers to the storage capacity management DB 122 to determine whether or not the assumed storage capacity = null for the cash machine 10A that is the Y element, that is, whether or not the assumed storage capacity is stored. (Step S112). In the example of FIG. 14, the assumed storage capacity is stored for the cash machine 10A. Therefore, if the determination part 132 determines with the assumption storage capacity having been memorize | stored with respect to 10 A of cash machines (step S112; No), based on the assumption storage capacity of 10 A of cash machines, and the deposit / withdrawal amount of the customer H3, A full end check is performed on the cash machine 10A (step 113b).

  As shown in FIG. 12, the customer H3 is planning to withdraw “1000 yen × 20 sheets”, and in the example of FIG. 14, the assumed storage capacity of the cash machine 10A is “1000 yen × 10 sheets”. The determination unit 132 determines that it is impossible to withdraw 1,000 yen × 20 sheets from here.

  That is, if the determination unit 132 determines that the cash machine 10A that is the Y element may end (step S114; No), the set excluding the cash machine 10 that has performed the full-end check from the Y set is “ It is updated as “Y set” (step S117). That is, the determination unit 132 performs a full end check on the cash machine 10A, and thereby updates a set excluding the cash machine 10A from the Y set as a “Y set”. Accordingly, at this point, the Y set includes the cash machines 10B and 10C.

  Next, the determination unit 132 determines whether or not the Y set updated in Step 117 is 0, that is, whether or not the Y set updated in Step 117 includes the cash machine 10 subject to the full end check ( Step S118). At this point, since the cash machine 10B and 10C are included in the Y set as described above, the determination unit 132 repeats the processing from step S110 for each of the cash machines 10B and 10C.

  The case where the Y element is the cash machine 10B and the case where the Y element is the cash machine 10C will be briefly described. First, the cash machine 10B will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113b when the assumed storage capacity is stored for the cash machine 10B that is the Y element (step S112; No). Specifically, since the customer H3 is planning to withdraw “1000 yen × 20 sheets”, and in the example of FIG. 14, the assumed storage capacity of the cash machine 10B is “1000 yen × 10 sheets”. The unit 132 determines that “1,000 yen × 20 sheets” cannot be withdrawn from here.

  Next, the cash machine 10C will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113b when the assumed storage capacity is stored for the cash machine 10C that is the Y element (step S112; No). Specifically, it is determined that the customer H3 plans to withdraw “1,000 yen × 20 sheets” and the assumed storage capacity “1000 yen × 10 sheets” of the cash machine 10C in the example of FIG. The unit 132 determines that “1,000 yen × 20 sheets” cannot be withdrawn from here.

  As described above, the determination unit 132 confirms that, among the cash machines 10 included in the Y set, there is no cash machine 10 to which the W element customer H3 can deposit and withdraw (k = 0 remains) (step S119; No), the process proceeds to “D” and subsequent processes. The process following “D” is a rank changing process for changing the rank of the W element because there is no cash machine 10 to which the W element can deposit and withdraw. Such order change processing will be described with reference to FIG. FIG. 18 is a flowchart illustrating an example of the order change processing procedure performed by the guidance server 100.

  As shown in FIG. 18, the changing unit 134 of the guidance server 100 first updates the storage capacity management DB 122 to the initial state (step S201). As shown in step S104, in this example, the guidance processing targets are customers H3 to H5. Then, an example has been shown in which it has been found that there is no cash machine 10 capable of depositing / withdrawing in the customer H3 which is the W element designated first. However, it is also conceivable that there is a cash machine 10 that the customer H3 can deposit / withdraw, and there is no cash machine 10 that can deposit / withdraw in the customer H4 that is the second W element. In such a case, the assumed storage capacity of the storage capacity management DB 122 is updated by the guide unit 133 while the W element is guided as the customer H3. In this way, assuming that the assumed storage capacity has been updated, the changing unit 134 updates the storage capacity management DB 122 to the initial state in order to restore it. In this example, since it has been found that there is no cash machine 10 capable of depositing / withdrawing for the customer H3 who has initially become the W element, there is no change in the storage capacity management DB 122 before and after the update.

  Next, the changing unit 134 extracts a combination of order changes for the customers included in the W set (step S202). The W set includes customers H3 to H5. At the present time, in the example of FIG. 12, the order of these customers is customer H3 “No. 3”, customer H4 “No. 4”, and customer H5 “No. 5”. However, when the customer is guided in this way, there is no cash machine 10 that the customer H3 can deposit and withdraw, and as a result, the customers H3 to H5 are kept waiting longer, and the efficiency of deposit and withdrawal is poor. It is possible to become. That is, the efficiency may be improved if the order of the customers H3 to H5 is changed.

  For this reason, the change part 134 extracts the combination of the order used as the candidate of how to change an order about customer H3-H5 by step S202. For example, the changing unit 134 applies (H3, H4, H5), (H3, H5, H4), (H4, H3), and (H3, H4, H5), so as to apply the third, fourth, and fifth from the left as the combination of order changes. Six combinations such as (H5), (H4, H5, H3), (H5, H4, H3), and (H5, H3, H4) are extracted.

  Next, the changing unit 134 deletes combinations that may be full-ended from the extracted combinations (step S203). For example, if the third is the customer H3, it is found from the processing from step S112 that there is a possibility of end, so the changing unit 134 is a combination of the third as the customer H3 (H3, H4, Four combinations of (H4, H3, H5), (H4, H5, H3), (H5, H4, H3), (H5, H3, H4), excluding (H5) and (H3, H5, H4) Identify.

  Next, the changing unit 134 deletes a combination including a customer whose order is set back more than the number carried forward from the combination specified in step S203 (step S204). Specifically, as shown in FIG. 12, the current order is customer H3 “No. 3”, customer H4 “No. 4”, and customer H5 “No. 5”. Based on this order, the changing unit 134 specifies a combination including a customer whose order is set back more than the number carried forward, and deletes the specified combination. Further, the change unit 134 also uses the value calculated by “order-original order” to specify a combination including a customer whose order is set back more than the number carried forward in order to consider that the order has already been changed. .

  Here, the carry-over number is preset for the guidance server 100 and indicates the number of times that the order can be reversed for each customer. In the description of pattern 2, it is assumed that the carry-over number is “3”. This indicates that the order is not moved backward more than the carry-over number “3”. In addition, by setting the carry-over number in this way, for example, it is possible to prevent the customer from being retreated too much and receiving a sense of discomfort from the customer.

  Hereinafter, the process in step S204 will be described in detail using an example. In the case where the reference combination (H3, H4, H5) is (H4, H3, H5), the change unit is changed from the elements for the customer H4 such as “advance the order one”, the order “4”, and the original order “4”. 134 calculates “−1” by (−1) + (4-4). This is because the changing unit 134 sets the reference combination (H3, H4, H5) to (H4, H3, H5), and “descends the order by one” (corresponding to −1) for the customer H4. Based on the consideration of “order-original order”, it indicates that a result of advancing the order by one is calculated.

  Further, the changing unit 134 calculates “+1” by (+1) + (3-3) from the elements for the customer H3 such as “reverse the order by one”, the order “3”, and the original order “3”. That is, the changing unit 134 calculates a result of retreating the order by one for the customer H3 (equivalent to performing the order change once).

  Further, the changing unit 134 calculates “0” by (0) + (5-5) from the elements for the customer H5 such as “do not change the order”, the order “5”, and the original order “5”. That is, the changing unit 134 calculates a result that the order is not changed for the customer H5.

  So far, an example has been described in which it is necessary to change the order of each customer when the reference combination (H3, H4, H5) is (H4, H3, H5). The description of the remaining three combinations (H4, H5, H3), (H5, H4, H3), and (H5, H3, H4) will be simplified.

  In the case where the reference combination (H3, H4, H5) is (H4, H5, H3), the change unit is changed from the elements for the customer H4 such as “advance the order one”, the order “4”, and the original order “4”. 134 calculates “−1” by (−1) + (4-4).

  The changing unit 134 calculates “−1” by (−1) + (5-5) from the elements for the customer H5 such as “advance the order by one”, the order “5”, and the original order “5”.

  The changing unit 134 calculates “+2” by (+2) + (3-3) based on the elements for the customer H3 such as “reverse the order by two”, the order “3”, and the original order “3”.

  In the case where the reference combination (H3, H4, H5) is (H5, H4, H3), the change unit is changed from the elements for the customer H5 such as “advance the order two”, the order “5”, and the original order “5”. 134 calculates “−2” by (−2) + (5-5).

  The changing unit 134 calculates “0” by (0) + (4-4) from elements for the customer H4 such as “do not change order”, order “4”, and original order “4”.

  The changing unit 134 calculates “+2” by (+2) + (3-3) based on the elements for the customer H3 such as “reverse the order by two”, the order “3”, and the original order “3”.

  In the case where the reference combination (H3, H4, H5) is (H5, H3, H4), the change unit is changed from the elements for the customer H5 such as “advance the order two”, the order “5”, and the original order “5”. 134 calculates “−2” by (−2) + (5-5).

  The changing unit 134 calculates “+1” by (+1) + (3-3) from the elements for the customer H3 such as “reverse the order by one”, the order “3”, and the original order “3”.

  The changing unit 134 calculates “+1” by (+1) + (4-4) from the elements for the customer H4 such as “reverse the order by one”, the order “4”, and the original order “4”.

  From the above results, it can be seen that there is no combination including a customer whose order is retreated more than “3” (a customer more than the carry-over number “3”). For this reason, the changing unit 134 does not delete the combination in step S204, and (H4, H3, H5), (H4, H5, H3), (H5, H4, H3), (H5, H3, H4), etc. Keep the four combinations.

  Next, the changing unit 134 selects a combination of cash machines 10 that does not run out of the cash machines 10 that can be used by each customer in the combination of customers remaining in step S204 (step S205). For example, for each combination of four customers such as (H4, H3, H5), (H4, H5, H3), (H5, H4, H3), (H5, H3, H4), the customer H3 is a cash machine 10A-10C. The customer H4 may use the cash machines 10A to 10C, and H5 may use the cash machines 10A to 10C.

  Here, FIG. 19 shows combinations of cash machines 10 when cash machines 10 are assigned to the customers included in the above four customer combinations. FIG. 19 is a diagram illustrating a combination of cash machines when a cash machine 10 is assigned to a customer in pattern 2. As shown in FIG. 19, there are 3 × 3 × 3 = 27 combinations of cash machines 10 for each customer combination. Since there are four customer associations, there are 4 × 27 = 108 combinations of cash machines 10 as a whole. Therefore, the changing unit 134 represents a combination of cash machines 10 that does not lose the cash machines 10 that the customers H3 to H5 can use from among 108 combinations of the cash machines 10 (denoted as “cash machine combination”). ) Is selected.

  Selection of the combination of the cash machines 10 will be described using an example. For example, the change unit 134 confirms whether or not the customer included in the customer combination can use the corresponding cash machine 10 for the cash machine combination corresponding to the customer combination. This point will be described using a cash machine combination C1 shown in FIG.

  First, the changing unit 134 determines whether or not the customer H4 can be used for the cash machine 10A corresponding to the customer H4 with the earliest order at the present time (full-end check). Here, as shown in FIG. 12, the customer H4 plans to withdraw “1000 yen × 10 sheets”. Further, as shown in FIG. 14, the cash machine 10A has an assumed storage capacity of “1,000 yen × 10 sheets”. Therefore, when the customer H4 withdraws “1000 yen × 10 sheets”, the change unit 134 determines that the cash machine 10A does not fully end because the assumed storage capacity is “1000 yen × 0 sheets”. That is, the changing unit 134 determines that the cash machine 10A is a device that the customer H4 can deposit and withdraw.

  Moreover, the change part 134 determines whether the customer H3 is usable about the cash machine 10A corresponding to the customer H3 of the next order. Here, as shown in FIG. 12, the customer H3 plans to withdraw “1000 yen × 20 sheets”. Further, the cash machine 10A has an assumed storage capacity “1000 yen × 0 sheets” in accordance with the withdrawal of “1000 yen × 10 sheets” by the customer H4. Therefore, when the customer H3 withdraws “1000 yen × 20 sheets”, the changing unit 134 determines that the cash machine 10A is to be ended because the assumed storage capacity is “1000 yen × −10 sheets”. That is, the changing unit 134 determines that the cash machine 10A is a device that the customer H3 cannot deposit or withdraw.

  From the above, the changing unit 134 excludes the cash machine combination C1 such as “the cash machine 10A for the customer H4, then the cash machine 10A for the customer H3, and then the cash machine 10A for the customer H5” from the selection.

  Next, the cash machine combination C2 shown in FIG. 19 will be described. The changing unit 134 determines whether or not the customer H5 can use the cash machine 10A corresponding to the customer H5 with the earliest order at the present time. Here, as shown in FIG. 12, the customer H5 plans to deposit “1000 yen × 10 sheets”. Further, as shown in FIG. 14, the cash machine 10A has an assumed storage capacity of “1,000 yen × 10 sheets”. Therefore, when the customer H5 deposits “1000 yen × 10 sheets”, the changing unit 134 has an assumed storage capacity “1000 yen × 20 sheets”. As a result, the maximum capacity “1,000 yen × 100 sheets”> assumed storage capacity “1000 yen × 20 sheets”> minimum storage capacity “0 sheets” is established. It is determined that the device is possible.

  Moreover, the change part 134 determines whether the customer H3 is usable about the cash machine 10A corresponding to the customer H3 of the next order. Here, as shown in FIG. 12, the customer H3 plans to withdraw “1000 yen × 20 sheets”. In addition, the cash machine 10A has an assumed storage capacity “1000 yen × 20 sheets” with the deposit of “1000 yen × 10 sheets” by the customer H5. Therefore, when the customer H3 withdraws “1,000 yen × 20 sheets”, the changing unit 134 has an assumed storage capacity “1000 yen × 0 sheets”, so the cash machine 10A is a device that allows the customer H3 to deposit and withdraw. It is determined that

  Moreover, the change part 134 determines whether the customer H4 is usable about the cash machine 10B corresponding to the customer H4 of the next order further. Here, as shown in FIG. 12, the customer H4 plans to withdraw “1000 yen × 10 sheets”. As shown in FIG. 14, the cash machine 10 </ b> B has an assumed storage capacity “1000 yen × 10 sheets”. Therefore, when the customer H4 withdraws “1,000 yen × 10 sheets”, the change unit 134 has an assumed storage capacity “1000 yen × 0 sheets”, so that the cash machine 10B is a device that allows the customer H4 to deposit and withdraw. It is determined that

  From the above, each customer can deposit and withdraw cash machine combination C2 such as “cash machine 10A for customer H5, then cash machine 10A for customer H3, then cash machine 10B for customer H4”. is there. Therefore, the changing unit 134 selects such a combination.

  Further, the change unit 134 starts from whether or not a cash machine combination can be selected (step S206), and when the cash machine combination can be selected (step S206; Yes), updates the human management DB 121 (step S206). S207). The change unit 134 selects the cash machine combination C2 such as “the cash machine 10A for the customer H5, then the cash machine 10A for the customer H3, and then the cash machine 10B for the customer H4”. The human management DB 121 is updated. In addition, a process when a cash machine combination cannot be selected (step S206; No) is mentioned later.

  Here, FIG. 13 is a diagram illustrating an example of the human management DB 121 updated by the order change process (step S207) corresponding to the pattern 2. As illustrated in FIG. 13, the changing unit 134 updates “customer ID”, “original order”, and “use device ID” corresponding to “order”. Specifically, in the case of the cash machine combination C2 shown in FIG. 19 such as "the cash machine 10A for the customer H5, then the cash machine 10A for the customer H3, and then the cash machine 10B for the customer H3" When depositing / withdrawing is possible, the changing unit 134 updates the customer ID corresponding to “order” as “3rd: H5, 4th: H3, 5th: H4”. Further, the changing unit 134 also updates the “original order” and the “used device ID” in response to the update.

  As described above, the update unit 134 causes the change unit 134 to execute the processing from step S101 shown in FIG. 9 again in order to update the assumed storage capacity of the storage capacity management DB 122 due to the update of the human management DB 121.

  In other words, the determination unit 132 monitors the update of the human management DB 121 and starts the guidance process starting from the update of the human management DB 121 (step S101). In the subsequent processing, the customers H5, H3, and H4 are included in the W set. The Y set includes the cash machines 10A to 10C as before. Proceeding with the process, the guiding unit 133 determines whether or not the cash machine 10 used by the W element is determined as shown in FIG. 11 (step S120). Here, as illustrated in FIG. 13, at this time, the device H “10A” is associated with the customer H5 that is the W element. Accordingly, the guiding unit 133 determines that the cash machine 10 used by the W element has been determined (step S120; No), and updates the waiting number for the cash machine 10A in the storage capacity management DB 122 (step S120-1).

  Here, FIG. 15 is a first diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process (step S120-1) corresponding to the pattern 2. As shown in FIG. 15, the guiding unit 133 updates the waiting number for the cash machine 10A. In FIG. 14, the waiting number for the cash machine 10 </ b> A is “1”. On the other hand, since the customer H5 of the W element waits in turn for the cash machine 10A of the Y element, the guiding unit 133 changes the waiting number for the cash machine 10A to “2” as shown in FIG. And update.

  Moreover, the guidance | induction part 133 updates the assumption storage capacity with respect to 10 A of cash machines in storage capacity management DB122 (step S120-2).

  As shown in FIG. 15, the guiding unit 133 updates the “assumed storage capacity” for the cash machine 10 </ b> A. That is, when guiding the customer H5 to the cash machine 10A, the guiding unit 133 adds the planned deposit amount “1000 yen × 10 sheets” by the customer H5 to the assumed storage capacity “1000 yen × 10 sheets” illustrated in FIG. The amount of money “1000 yen × 20 sheets” is updated as the assumed storage capacity.

  And guidance part 133 guides customer H5 which is W element to wait in turn to cash machine 10A (Step S129). In addition, when the guidance of the customer H5 as the W element is completed, the guidance unit 133 updates the set including the customers H3 and H4 as the W set except for the customer H5 (step S130). Therefore, since W set is not 0 (step S131; No), the process returns to step S105. Then, the guidance server 100 sets the W element as the customer H3 and performs the processing described so far for the customer H5 also for the customer H3 that is the W element.

  When the W element is the customer H3, the guiding unit 133 updates the storage capacity management DB 122 shown in FIG. 15 to the storage capacity management DB 122 shown in FIG. 16 by the processing in steps S120-1 and S120-2. . FIG. 16 is a second diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 2. As shown in FIG. 16, since the customer H3 of the W element waits in turn for the cash machine 10A of the Y element, the guiding unit 133 updates the waiting number for the cash machine 10A to “3”. Further, as shown in FIG. 16, when guiding the customer H3 to the cash machine 10A, the guiding unit 133 makes a withdrawal amount “scheduled amount” by the customer H3 with respect to the assumed storage capacity “1,000 yen × 20 sheets” illustrated in FIG. The amount “1000 yen × 0 sheets” obtained by subtracting “1000 yen × 20 sheets” is updated as the assumed storage capacity.

  And guidance part 133 guides customer H3 which is W element to wait in turn to cash machine 10A (Step S129). In addition, when the guidance of the customers H5 and H3 as the W element is completed, the guidance unit 133 updates the set including the customer H4 as the W set (step S130). Therefore, since W set is not 0 (step S131), the process returns to step S105. Then, the guidance server 100 performs the same processing as before with the W element as the customer H4.

  When the W element is the customer H4, the guiding unit 133 updates the storage capacity management DB 122 shown in FIG. 16 to the storage capacity management DB 122 shown in FIG. 17 by the processing in steps S120-1 and S120-2. . FIG. 17 is a third diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 2. As illustrated in FIG. 17, since the W element customer H4 waits in turn for the Y element cash machine 10B, the guiding unit 133 updates the waiting number for the cash machine 10B to “2”. Further, as shown in FIG. 17, when guiding the customer H4 to the cash machine 10B, the guiding unit 133 makes a withdrawal amount “scheduled amount” by the customer H4 for the assumed storage capacity “1,000 yen × 10 sheets” illustrated in FIG. The amount “1000 yen × 0 sheets” obtained by subtracting “1000 yen × 10 sheets” is updated as the assumed storage capacity.

  And guidance part 133 guides customer H4 which is W element to wait in turn to cash machine 10B (Step S129). In addition, since the guiding unit 133 determines that W = 0 in step S131, the guiding process ends.

[3-3. Cash machine operation for guidance processing (normal)]
Next, operation | movement of the cash machine 10 corresponding to the guidance process by the guidance server 100 demonstrated so far is demonstrated. FIG. 20 is a flowchart illustrating an example of a processing procedure by the cash machine 10. First, with reference to FIG. 12, a processing procedure when a normal deposit / withdrawal is performed by a customer will be described as a processing procedure of the cash machine 10 corresponding to the guidance processing (pattern 2) by the guidance server 100.

  Here, the processing procedure of the cash machine 10 used by the customer in a state where the guidance server 100 performs the guidance processing in the above patterns 1 and 2 will be described. Specifically, the processing procedure of the cash machine 10 </ b> A used by the customer H <b> 1 assigned the order “1” is shown.

  First, the cash machine 10A determines whether or not it is time to perform supplementary collection processing (step S301). If it is not time to perform the replenishment collection process (step S301; Yes), the cash machine 10A accepts deposit / withdrawal by the customer H1 or accepts cancellation of deposit / withdrawal by the customer H1 (step S302). Here, it is assumed that the cash machine 10A has received “10,000 yen × 10 sheets” payment from the customer H1. Note that the processing by the cash machine 10A when it is determined that it is time to perform the replenishment collection processing (step S301; No) will be described later.

  Next, the cash machine 10A calls the human management DB 121 (step S303). Here, FIG. 21 is a diagram showing an example of the human management DB 121 called by the cash machine 10A. FIG. 21 is the same as the human management DB 121 shown in FIG. This is because the processing by the cash machine 10A here assumes processing when the guidance server 100 performs guidance processing according to pattern 2.

  Further, the cash machine 10A calls the storage capacity management DB 122 (step S304). Here, FIG. 24 is a diagram illustrating an example of the storage capacity management DB 122 called by the cash machine 10A. 24 is the same as the storage capacity management DB 122 shown in FIG.

  Next, the cash machine 10A updates the human management DB 121 (step S305). Specifically, the cash machine 10A updates the “occupied state” and the “progress state” in the human management DB 121 shown in FIG. Here, FIG. 22 is a first diagram showing the human management DB 121 updated by the cash machine 10A. As shown in FIG. 22, the cash machine 10A updates the occupation state “none” and the progress state “completed” as shown in FIG.

  Next, the cash machine 10A updates the storage capacity management DB 122 (step S306). Specifically, the cash machine 10A updates the “current storage capacity”, “assumed storage capacity”, and “waiting number of persons” in the storage capacity management DB 122 shown in FIG. Here, FIG. 25 is a first diagram showing the storage capacity management DB 122 updated by the cash machine 10A. The cash machine 10A updates the current storage capacity to “10,000 yen × 55 sheets” as shown in FIG. 25 by accepting the payment of “10,000 yen × 10 sheets” by the customer H1 in step S302. Further, the cash machine 10A is reduced to the waiting number “2” because the customer H1 does not use the cash machine 10A when payment is completed.

  Then, the cash machine 10A determines whether or not the deposit / withdrawal amount of the specific person (here, the customer H1) matches the counted amount (step S307). Here, the counted amount is the amount actually received by the cash machine 10A. In this example, the cash machine 10A counts the amount received from the customer H1, and calculates “10,000 yen × 10 sheets (100,000 yen)”. Then, in the cash machine 10A, the counted amount “10,000 yen × 10 sheets (100,000 yen)” and the deposit amount “10,000 yen × 10 sheets (100,000 yen)” specified by the customer H1 match. (Step S307; Yes), the next specific person is called (Step S308). Specifically, the cash machine 10A refers to the personal management DB 121 shown in FIG. 22, calls information related to the customer H2 who uses the device itself, and ends the process.

[3-4. Cash machine operation corresponding to guidance processing (not normal)]
Next, with reference to FIG. 20, as a processing procedure of the cash machine 10 corresponding to the guidance processing (pattern 2) by the guidance server 100, a processing procedure when a normal deposit / withdrawal is not performed by the customer will be described. Similarly, the processing procedure of the cash machine 10 </ b> A used for the customer H <b> 1 in the state where the guidance processing in the patterns 1 and 2 is performed will be described.

  Since the cash machine 10A is not at the timing of performing the replenishment collection process (step S301; Yes), the cash machine 10A accepts the deposit / withdrawal by the customer H1 or accepts the deposit / withdrawal by the customer H1 (step S302). Here, it is assumed that the cash machine 10A has received a cancellation of deposit / withdrawal from the customer H1.

  The cash machine 10A calls the human management DB 121 (step S303) and calls the storage capacity management DB 122 (step S304). The cash machine 10A calls the personal management DB 121 shown in FIG. 21 and the storage capacity management DB 122 shown in FIG.

  Next, the cash machine 10A updates the “occupied state” and the “progress state” in the human management DB 121 shown in FIG. 21 (step S305). As shown in FIG. 22, the cash machine 10A updates the occupation state “none” and the progress state “completed” as shown in FIG.

  Next, the cash machine 10A updates the “current storage capacity”, “assumed storage capacity”, and “waiting number of persons” in the storage capacity management DB 122 shown in FIG. 24 (step S305). FIG. 26 is a second diagram showing the storage capacity management DB 122 updated by the cash machine 10A. As shown in FIG. 26, the cash machine 10A accepts the cancellation of the deposit by the customer H1 in step S302, and updates the assumed storage capacity to “null”, as shown in FIG. Further, the cash machine 10A is reduced to the waiting number “2” because the customer H1 leaves the cash machine 10A by canceling the deposit.

  Then, the cash machine 10A determines whether or not the deposit / withdrawal amount of the specific person (here, the customer H1) matches the counted amount (step S307). In this example, the cash machine 10A counts the amount received from the customer H1 and calculates “0”. Then, the cash machine 10A determines that the counted amount “0” and the deposit amount “10,000 yen × 10 pieces (100,000 yen)” specified by the customer H1 do not match (step S307; No). In the management DB 121, “designated money” is updated (step S309). Here, FIG. 23 is a second diagram showing the human management DB 121 updated by the cash machine 10A. Since the cash machine 10A was not deposited due to the cancellation, the cash machine 10A is updated to the designated money “0” as shown in FIG.

[3-5. About guidance processing (Pattern 3)]
Next, of the guidance processing by the guidance server 100 according to the embodiment, the guidance processing (referred to as pattern 3) in the case where the cash machine 10 is full-ended even if the order of the customers is changed according to deposit / withdrawal is described. To do. Here, FIG. 27 is a diagram illustrating an example of the human management DB 121 corresponding to the pattern 3. FIG. 27 shows a case where customer information is further added to the updated human management DB 121 shown in FIG. Specifically, customer information related to the customers H3 to H5 is added to the human management DB 121 shown in FIG.

  This is because, for example, when the human management DB 121 is in the state shown in FIG. 5, the acquisition unit 131 of the guidance server 100 acquires the order of customers and the breakdown (number of denominations) from the bank employee. This corresponds to an update of the “order”, “customer ID”, and “designated money” in the human management DB 121. That is, in the example of FIG. 27, the customer H3 designates withdrawal of 1,000 yen × 40 sheets (80,000 yen), the customer H4 designates payment of 1,000 yen × 10 sheets (10,000 yen), and the customer H5 Indicates that you have specified a deposit of 1,000 yen x 20 (20,000 yen).

  FIG. 29 is a diagram illustrating an example of the storage capacity management DB 122 corresponding to the pattern 3. FIG. 29 shows the storage capacity management DB 122 when the human management DB 121 is updated as a result of the customer information regarding the customers H3 to H5 being acquired by the acquisition unit 131 as described above. Below, the guidance processing procedure in the case where the cash machine 10 is fully ended even if the order of customers is changed in accordance with the deposit / withdrawal will be described. Note that the basic processing is the same as that described in the pattern 2 with the customers H3 to H5 as an example, except that the customer to be processed is changed. Therefore, the detailed description which overlaps is abbreviate | omitted.

  As illustrated in FIG. 9, the determination unit 132 monitors the update of the human management DB 121 by the acquisition unit 131, starts the guidance process starting from the update of the human management DB 121, and calls the called human management DB 121. , The customer who is the target of the guidance process (candidate for changing the rank) is selected (steps S101 to S104). In the example of FIG. 27, since the customers H3 to H5 registered in the human management DB 121 do not occupy the cash machine 10 and the deposit and withdrawal are incomplete, H5 is selected as a target for guidance processing. In other words, in the example of FIG. 27, the customers H3 to H5 are included in the W set.

  Next, the determination unit 132 designates one customer from the W set (step S105). As described above, since the customers W3 to H5 are included in the W set, for example, the determination unit 132 specifies the customer H3 from the W set. As a result, the W element becomes “customer H3”. Moreover, the determination part 132 specifies that the object which performs a full end check is cash machine 10A-10C as the present apparatus result in the example of FIG. Then, the determination unit 132 sets the set including the specified cash machine 10 as “Y set” (step S109). Moving to FIG. 10, the determination unit 132 designates one of the cash machines 10 included in the Y set (step S111). Since the Y set includes the cash machines 10A to 10C, it is assumed here that the determination unit 132 designates the cash machine 10A. Thereby, the Y element becomes “cash machine 10A”.

  Then, the determination unit 132 refers to the storage capacity management DB 122 to determine whether or not the assumed storage capacity = null for the cash machine 10A that is the Y element, that is, whether or not the assumed storage capacity is stored. (Step S112). In the example of FIG. 29, the assumed storage capacity is stored for the cash machine 10A. Therefore, if the determination part 132 determines with the assumption storage capacity having been memorize | stored with respect to 10 A of cash machines (step S112; No), based on the assumption storage capacity of 10 A of cash machines, and the deposit / withdrawal amount of the customer H3, A full end check is performed on the cash machine 10A (step 113b).

  As shown in FIG. 27, the customer H3 plans to withdraw “1000 yen × 40 sheets”, and in the example of FIG. 29, the assumed storage capacity of the cash machine 10A is “1000 yen × 10 sheets”. Therefore, the maximum capacity “100”> the assumed storage capacity “1000 yen × 10 sheets” − “1000 yen × 40 sheets” = “1000 yen × −30”> the minimum storage capacity “0” does not hold. 132 determines that “thousand yen × 40 sheets” cannot be withdrawn (there is a possibility of end).

  That is, if the determination unit 132 determines that the cash machine 10A that is the Y element may end (step S114; No), the set excluding the cash machine 10 that has performed the full-end check from the Y set is “ It is updated as “Y set” (step S117). That is, the determination unit 132 performs a full end check on the cash machine 10A, and thereby updates a set excluding the cash machine 10A from the Y set as a “Y set”. Accordingly, at this point, the Y set includes the cash machines 10B and 10C.

  Next, the determination unit 132 determines whether or not the Y set updated in Step 117 is 0, that is, whether or not the Y set updated in Step 117 includes the cash machine 10 subject to the full end check ( Step S118). At this point, since the cash machine 10B and 10C are included in the Y set as described above (step S118; No), the determination unit 132 repeats the processing from step S110 for each of the cash machines 10B and 10C.

  A full end check for the cash machine 10B will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113b when the assumed storage capacity is stored for the cash machine 10B that is the Y element (step S112; No). The customer H3 plans to withdraw “1,000 yen × 40 sheets”, and in the example of FIG. 29, the assumed storage capacity of the cash machine 10B is “1000 yen × 10 sheets”. Therefore, the maximum capacity “100”> the assumed storage capacity “1000 yen × 10 sheets” − “1000 yen × 40 sheets” = “1000 yen × −30”> the minimum storage capacity “0” does not hold. 132 determines that “thousand yen × 40 sheets” cannot be withdrawn.

  Next, a full end check for the cash machine 10C will be described. In step S112, the determination unit 132 refers to the storage capacity management DB 122 and performs step S113b when the assumed storage capacity is stored for the cash machine 10C that is the Y element (step S112; No). The customer H3 plans to withdraw “1000 yen × 40 sheets”, and in the example of FIG. 29, the assumed storage capacity of the cash machine 10C is “1000 yen × 10 sheets”. Therefore, the maximum capacity “100”> the assumed storage capacity “1000 yen × 10 sheets” − “1000 yen × 40 sheets” = “1000 yen × −30”> the minimum storage capacity “0” does not hold. 132 determines that “thousand yen × 40 sheets” cannot be withdrawn.

  As described above, the determination unit 132 confirms that, among the cash machines 10 included in the Y set, there is no cash machine 10 to which the W element customer H3 can deposit and withdraw (k = 0 remains) (step S119; No), the process proceeds to “D” and subsequent processes. The process following “D” is a rank changing process for changing the rank of the W element because there is no cash machine 10 to which the W element can deposit and withdraw. The order changing process will be described with reference to FIG. 18 as before.

  First, the changing unit 134 of the guidance server 100 updates the storage capacity management DB 122 to an initial state (step S201). The update here has been described in detail in Pattern 2 and will not be described, but there is no change in the storage capacity management DB 122 before and after the update.

  Next, the changing unit 134 extracts a combination of order changes for the customers included in the W set (step S202). The W set includes customers H3 to H5. At the present time, in the example of FIG. 27, the order of these customers is customer H3 “No. 3”, customer H4 “No. 4”, and customer H5 “No. 5”. However, when the customer is guided in this way, there is no cash machine 10 that the customer H3 can deposit and withdraw, and as a result, the customers H3 to H5 are kept waiting longer, and the efficiency of deposit and withdrawal is poor. It is possible to become. That is, the efficiency may be improved if the order of the customers H3 to H5 is changed.

  For this reason, the change part 134 extracts the combination of the order used as the candidate of how to change an order about customer H3-H5 by step S202. For example, the changing unit 134 may, for example, apply (H3, H4, H5), (H3, H5, H4), (H4, H4) so as to apply the third, fourth, and fifth in order from the left as combinations of order changes. Six combinations such as (H3, H5), (H4, H5, H3), (H5, H4, H3), and (H5, H3, H4) are extracted.

  Next, the changing unit 134 deletes combinations that may be full-ended from the extracted combinations (step S203). For example, if the third is the customer H3, it is found from the processing from step S112 that there is a possibility of end, so the changing unit 134 is a combination of the third as the customer H3 (H3, H4, Four combinations of (H4, H3, H5), (H4, H5, H3), (H5, H4, H3), (H5, H3, H4), excluding (H5) and (H3, H5, H4) Identify.

  Next, the changing unit 134 deletes a combination including a customer whose order is set back more than the number carried forward from the combination specified in step S203 (step S204). Specifically, as shown in FIG. 27, the current order is customer H3 “No. 3”, customer H4 “No. 4”, and customer H5 “No. 5”. Based on this order, the changing unit 134 specifies a combination including a customer whose order is set back more than the number carried forward, and deletes the specified combination. Further, the change unit 134 also uses the value calculated by “order-original order” to specify a combination including a customer whose order is set back more than the number carried forward in order to consider that the order has already been changed. . As described above, the carry-over number indicates the number of times that the order can be reversed for each customer. In this pattern 3, the carry-over number is “2”.

  Hereinafter, the process in step S204 will be described in detail using an example. In the case where the reference combination (H3, H4, H5) is (H4, H3, H5), the change unit is changed from the elements for the customer H4 such as “advance the order one”, the order “4”, and the original order “4”. 134 calculates “−1” by (−1) + (4-4). This is because the changing unit 134 sets the reference combination (H3, H4, H5) to (H4, H3, H5), and “descends the order by one” (corresponding to −1) for the customer H4. Based on the consideration of “order-original order”, this indicates that a result of advancing the order by one (equivalent to changing the order once) is calculated.

  Further, the changing unit 134 calculates “+1” by (+1) + (3-3) from the elements for the customer H3 such as “reverse the order by one”, the order “3”, and the original order “3”. That is, the changing unit 134 calculates a result of reversing the order by one for the customer H3.

  Further, the changing unit 134 calculates “0” by (0) + (5-5) from the elements for the customer H5 such as “do not change the order”, the order “5”, and the original order “5”. That is, the changing unit 134 calculates a result that the order is not changed for the customer H5.

  Up to this point, an example has been described in which the number of times the order needs to be changed for each customer when the reference combination (H3, H4, H5) is set to (H4, H3, H5) has been described. The remaining three patterns (H4, H5, H3), (H5, H4, H3), and (H5, H3, H4) will be described briefly.

  In the case where the reference combination (H3, H4, H5) is (H4, H5, H3), the change unit is changed from the elements for the customer H4 such as “advance the order one”, the order “4”, and the original order “4”. 134 calculates “−1” by (−1) + (4-4).

  The changing unit 134 calculates “−1” by (−1) + (5-5) from the elements for the customer H5 such as “advance the order by one”, the order “5”, and the original order “5”.

  The changing unit 134 calculates “+2” by (+2) + (3-3) based on the elements for the customer H3 such as “reverse the order by two”, the order “3”, and the original order “3”.

  In the case where the reference combination (H3, H4, H5) is (H5, H4, H3), the change unit is changed from the elements for the customer H5 such as “advance the order two”, the order “5”, and the original order “5”. 134 calculates “−2” by (−2) + (5-5).

  The changing unit 134 calculates “0” by (0) + (4-4) from elements for the customer H4 such as “do not change order”, order “4”, and original order “4”.

  The changing unit 134 calculates “+2” by (+2) + (3-3) based on the elements for the customer H3 such as “reverse the order by two”, the order “3”, and the original order “3”.

  In the case where the reference combination (H3, H4, H5) is (H5, H3, H4), the change unit is changed from the elements for the customer H5 such as “advance the order two”, the order “5”, and the original order “5”. 134 calculates “−2” by (−2) + (5-5).

  The changing unit 134 calculates “+1” by (+1) + (3-3) from the elements for the customer H3 such as “reverse the order by one”, the order “3”, and the original order “3”.

  The changing unit 134 calculates “+1” by (+1) + (4-4) from the elements for the customer H4 such as “reverse the order by one”, the order “4”, and the original order “4”.

  From the above results, it can be seen that the combinations including the customers whose orders are retreated more than “2” (customers with a carry-over number “2”) are (H4, H5, H3) and (H5, H4, H3). . For this reason, the changing unit 134 deletes the two combinations in step S204.

  Next, the changing unit 134 selects a combination of cash machines 10 that does not run out of the cash machines 10 that can be used by each customer in the combination of customers remaining in step S204 (step S205). For example, for each combination of two customers (H4, H3, H5), (H5, H3, H4), H3 may use the cash machines 10A to 10C, and customer H4 uses the cash machines 10A to 10C. Possibility, customer H5 may use cash machines 10A-10C.

  Here, FIG. 33 shows combinations of the cash machines 10 when the cash machines 10 are assigned to the customers included in the two customer combinations. FIG. 33 is a diagram illustrating a combination of cash machines 10 when the cash machine 10 is assigned to a customer in Pattern 3. As shown in FIG. 33, there are 3 × 3 × 3 = 27 combinations of cash machines 10 for each customer combination. Since there are two customer associations, there are 2 × 27 = 54 combinations of cash machines 10 as a whole. Therefore, the change part 134 selects the cash machine combination from which the cash machine 10 which each customer H3-H5 can use is not lost from 54 combinations of the cash machines 10.

  For example, for the cash machine combination corresponding to the customer combination shown in FIG. 33, the changing unit 134 determines whether or not the customer included in the customer combination can use the corresponding cash machine 10 (full end check). I will do it. As a result, in any combination of cash machines shown in FIG. 33, any cash machine 10 ends due to the withdrawal of “1,000 yen × 40 sheets” by the customer H3. For this reason, the change part 134 cannot select the cash machine combination which does not lose the cash machine 10 which each customer can use.

  Then, by determining that there is no cash machine combination that can be selected (Step S206; No), the changing unit 134 warns the target cash machine 10 to replenish or collect cash by generating an alarm (Step S206). S209). For example, when it is determined that the cash machine 10C ends due to the withdrawal of “1,000 yen × 40 sheets”, the changing unit 134 generates an alarm from the cash machine 10C. In response to this, for example, a bank clerk or maintenance replenishes the cash machine 10 with cash.

  Then, the changing unit 134 updates the human management DB 121 (step S210). Here, FIG. 28 is a diagram illustrating an example of the human management DB 121 updated by the rank change process (step S210) corresponding to the pattern 3. As illustrated in FIG. 28, the changing unit 134 updates the “order” and “original order” of the W element H3 to “null”, and the “progress state” to “waiting”. Further, the changing unit 134 moves up the “order” and “original order” of the customer H4 and the customer H5 on the assumption that there is no customer H3 as the W element.

  The changing unit 134 updates the storage capacity management DB 122 (step S211). Here, FIG. 30 is a first diagram illustrating an example of the storage capacity management DB 122 updated by the order change process (step S211) corresponding to the pattern 3. As described above, when it is found that the cash machine 10C ends by performing the full end check, the changing unit 134 sets “use permission” corresponding to the cash machine 10C to “NG”. Update.

  As described above, the update unit 134 causes the change unit 134 to execute the processing from step S101 shown in FIG. 9 again in order to update the assumed storage capacity of the storage capacity management DB 122 due to the update of the human management DB 121.

  In other words, the determination unit 132 monitors the update of the human management DB 121 and starts the guidance process starting from the update of the human management DB 121 (step S101). Here, as shown in FIG. 28, the customer H3 is waiting in the cash machine 10C, and is determined to use the cash H10 as soon as the cash replenishment work for the cash machine 10C is completed. Therefore, the determination unit 132 sets a set including the customers H4 and H5 as a W set (step S104). Further, the determination unit 132 obtains the cash machines 10A and 10B as the current device results, except for the cash machine 10C that is permitted to use “NG” as shown in FIG. 28 (step S108). Thereby, the determination part 132 makes cash machine 10A and 10B Y set (step S109).

  When the process proceeds with the W element as the customer H4, the determination unit 132 determines that there is a cash machine 10A that can be used by the customer H4 (steps S113 to S119). Then, the guiding unit 133 determines that the cash machine 10 used by the customer H4 as the W element has not been determined (step S120; Yes), and the cash machine that the customer H4 can deposit and withdraw based on the full end check result. When it is confirmed that 10 is the cash machines 10A and 10B (step S121), a set including the cash machines 10A and 10B is set as an X set (step S122).

  Here, if the X element is the cash machine 10A, the guiding unit 133 has X set ≠ 0 at this time (step S124; Yes), and the assumed storage capacity of the cash machine 10A is not null as shown in FIG. Therefore (step S125; No), the cash machine 10A is excluded from the set X (step S133). Next, the guiding unit 133 repeats the process in the same manner with the X element as the cash machine 10B (step S123). And since the guidance unit 133 returns to step S124 again and X set = 0 (step S124; No), in the storage capacity management DB 122, among the cash machines 10 that can be used by the customer H4 of the W element, The cash machine 10 with a small number of waiting persons is selected (step S134).

  In the example of FIG. 30, since both the cash machines 10A and 10B have the waiting number “1”, for example, the guiding unit 133 selects the cash machine 10A having a higher head rank than the cash machine 10B. And guidance part 133 updates waiting number with respect to cash machine 10A in storage capacity management DB122 by having selected cash machine 10A at Step S134 (Step S135). Here, FIG. 31 is a second diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 3. As shown in FIG. 31, the guiding unit 133 updates the waiting number for the cash machine 10A. In FIG. 30, the waiting number for the cash machine 10A is “1”. On the other hand, since the customer H4 of the W element uses the cash machine 10A from now on, the guiding unit 133 updates the waiting number for the cash machine 10A to “2” as shown in FIG.

  Further, the guiding unit 133 updates the assumed storage capacity for the cash machine 10A in the storage capacity management DB 122 (step S136). As shown in FIG. 31, the guiding unit 133 updates the assumed storage capacity for the cash machine 10A. In FIG. 30, the assumed storage capacity for the cash machine 10A is “1000 yen × 10 sheets”. On the other hand, the guiding unit 133 assumes the amount “1000 yen × 20 sheets” obtained by adding the amount of money to be deposited by the customer H4 “1000 yen × 10 sheets” to the current storage capacity “1000 yen × 10 sheets”. Update as.

  And guidance part 133 guides customer H4 which is W element to wait in turn to cash machine 10A (Step S129). In addition, when the guidance of the customer H4 as the W element is completed, the guidance unit 133 updates the set including the customer 5 as the W set except for the customer H4 (step S130). Therefore, since W set is not 0 (step S131; No), the process returns to step S105. Then, the guidance server 100 sets the W element as the customer H5 and performs the processing described so far for the customer H4 also for the customer H5 that is the W element.

  Although detailed description of the process for the customer H5 is omitted, in step S134, the guidance unit 133 waits for “1” as shown in FIG. 31 among the cash machines 10A and 10B that can be used by the customer H5 of the W element. A cash machine 10B is selected. As a result, the guiding unit 133 updates the storage capacity management DB 122 as shown in FIG. Here, FIG. 32 is a third diagram illustrating an example of the storage capacity management DB 122 updated by the guidance process corresponding to the pattern 3. As shown in FIG. 32, the guiding unit 133 updates the waiting number for the cash machine 10B to “2” (step S135). In addition, the guiding unit 133 adds an amount “1000 yen × 30 sheets” obtained by adding the amount of money to be deposited by the customer H5 “1000 yen × 20 sheets” to the assumed storage capacity of the cash machine 10B “1000 yen × 10 sheets”. Update the assumed storage capacity. And guidance part 133 guides customer H4 which is W element to wait in turn to cash machine 10A (Step S129), and ends processing.

[3-6. Cash machine operation corresponding to guidance processing (replenishment)]
Next, with reference to FIG. 20, as a processing procedure of the cash machine 10 corresponding to the guidance process (pattern 3) by the guidance server 100, there is no cash machine 10 that can be used by W element customers even if the order is changed. A processing procedure in the case where replenishment or collection is required will be described.

  Here, the processing procedure of the cash machine 10 used by the customer in the state in which the guidance server 100 performs the guidance processing in the pattern 3 will be described. In pattern 3, since the example which replenishes cash to cash machine 10C when W element is customer H3 was shown, the process sequence of cash machine 10C is demonstrated along this example.

  First, it is assumed that the cash machine 10 </ b> C has been adjusted so that the current storage capacity for each denomination is 50% of the maximum capacity for each corresponding denomination by replenishment and collection work for bankers and the like. Accordingly, since the cash machine 10C is at the timing of performing the replenishment collection process (step S301; No), the storage capacity management DB 122 is called and the called storage capacity management DB 122 is updated (step S311). Here, FIG. 34 is a diagram showing an example of the storage capacity management DB 122 called by the cash machine 10C. FIG. 34 is the same as the storage capacity management DB 122 shown in FIG.

  The cash machine 10C updates the called storage capacity management DB 122 in accordance with supplementary collection work such as a bank clerk. Here, FIG. 35 is a diagram showing the storage capacity management DB 122 updated by the cash machine 10C. As shown in FIG. 35, in the cash machine 10C, the maximum capacity for each denomination is “100 sheets”. For this reason, the bank staff adjusts the current storage capacity for each denomination to “50 sheets” of 50%. In response to such adjustment, the cash machine 10C updates the storage capacity management DB 122 as shown in FIG. Also, the cash machine 10C updates the use permission “OK”.

  Also, the cash machine 10C calls the human management DB 121 and updates the called human management DB 121 (step S312). Here, FIG. 36 is a diagram illustrating an example of the human management DB 121 called by the cash machine 10C. FIG. 36 is the same as the human management DB 121 shown in FIG.

  The cash machine 10C updates the called personal management DB 121 in accordance with supplementary collection work such as a bank clerk. Here, FIG. 37 is a diagram showing the human management DB 121 updated by the cash machine 10C. As shown in FIG. 37, the cash machine 10C updates the “order” and “original order” corresponding to the customers H3 to H5. Further, the cash machine 10C sets the use device corresponding to the customer H3 as “10C” and the progress status as “incomplete”, and ends the processing.

[4. About the processing unit)
The processes performed by the acquisition unit 131, the determination unit 132, the guidance unit 133, and the change unit 134 described using the flowcharts are not necessarily performed by the processing units as described. For example, part of the processing performed by the determination unit 132 may be performed by the guidance unit 133. That is, which processing is performed by which processing unit is not limited, and may be performed in appropriate combination.

[5. About guidance program)
The various processes described in the above embodiments can also be realized by executing a program prepared in advance on a computer system such as a personal computer or a workstation. Therefore, in the following, an example of a computer system that executes a program having the same function as in the above embodiment will be described. FIG. 38 is a diagram illustrating a computer that executes a guidance program.

  As shown in FIG. 38, the computer 1300 includes a CPU (Central Processing Unit) 1310, an HDD (Hard Disk Drive) 1320, and a RAM (Random Access Memory) 1340. These units 1310 to 1340 are connected via a bus 1400.

  The HDD 1320 stores in advance a guidance program 1320a that performs the same functions as the acquisition unit 131, the determination unit 132, the guidance unit 133, and the change unit 134 of the guidance server 100 described above. Note that the guidance program 1320a may be separated as appropriate.

  The HDD 1320 stores various information. For example, the HDD 1320 stores various data used for the OS and calculation processing.

  Then, the CPU 1310 reads out the guidance program 1320a from the HDD 1320 and executes it, thereby executing the same operation as each processing unit of the embodiment. That is, the guidance program 1320a performs the same operations as the acquisition unit 131, the determination unit 132, the guidance unit 133, and the change unit 134 of the guidance server 100.

  Note that the guidance program 1320a is not necessarily stored in the HDD 1320 from the beginning.

  For example, the program is stored in a “portable physical medium” such as a flexible disk (FD), a CD-ROM, a DVD disk, a magneto-optical disk, or an IC card inserted into the computer 1300. Then, the computer 1300 may read the program from these and execute it.

  Furthermore, the program is stored in “another computer (or server)” connected to the computer 1300 via a public line, the Internet, a LAN, a WAN, or the like. Then, the computer 1300 may read the program from these and execute it.

[6. Others]
Of the processes described in the above embodiment, all or part of the processes described as being automatically performed can be performed manually, or all of the processes described as being performed manually or A part can be automatically performed by a known method. In addition, the processing procedures, specific names, and information including various data and parameters shown in the document and drawings can be arbitrarily changed unless otherwise specified.

  Each component of each illustrated device is functionally conceptual and does not necessarily need to be physically configured as illustrated. In other words, the specific form of distribution / integration of each device is not limited to that shown in the figure, and all or a part thereof may be functionally or physically distributed or arbitrarily distributed in arbitrary units according to various loads or usage conditions. Can be integrated and configured.

  Moreover, each embodiment mentioned above can be combined suitably in the range which does not contradict a process content.

  As described above, some of the embodiments of the present application have been described in detail with reference to the drawings. However, these are merely examples, and various modifications, including the aspects described in the disclosure section of the invention, based on the knowledge of those skilled in the art, It is possible to implement the present invention in other forms with improvements.

  In addition, the “section (module, unit)” described above can be read as “means” or “circuit”. For example, the acquisition unit can be read as acquisition means or an acquisition circuit.

1 Guidance System 10 Cash Machine 100 Guidance Server 121 Human Management DB
122 Storage capacity management DB
131 Acquisition Unit 132 Determination Unit 133 Guide Unit 134 Change Unit

Claims (3)

An acquisition unit for acquiring a scheduled deposit / withdrawal amount, which is an amount scheduled to be deposited and withdrawn using an automatic teller machine;
An automatic teller machine capable of depositing and withdrawing from the plurality of automatic teller machines based on the scheduled deposit amount and a current cash storage capacity of each of the plural automatic teller machines. A determination unit for determining;
When it is determined by the determination unit that there are a plurality of automatic teller machines that can be deposited and withdrawn, a guidance unit that guides to the automatic teller machine with the smallest number of people waiting in turn , and
Each of the plurality of customers in the case where it becomes impossible to deposit or withdraw to any of the customers when guiding a plurality of customers to the automatic teller machine according to the same order of guidance as the order of receipt of the scheduled deposit and withdrawal amounts A change unit that changes the guidance order from the acceptance order so that deposit and withdrawal are possible for all of the plurality of customers based on the planned deposit / withdrawal amount;
A guidance server characterized by comprising: A guidance method executed by a guidance server,
An acquisition step of acquiring a scheduled deposit / withdrawal amount, which is an amount scheduled to be deposited / withdrawal of cash using an automatic teller machine;
An automatic teller machine capable of depositing and withdrawing from the plurality of automatic teller machines based on the scheduled deposit amount and a current cash storage capacity of each of the plural automatic teller machines. A determination step for determining;
When it is determined that there are a plurality of automatic teller machines capable of depositing and withdrawing by the determination step, a guiding step for guiding to an automatic teller machine with the smallest number of people waiting in turn ,
Each of the plurality of customers in the case where it becomes impossible to deposit or withdraw to any of the customers when guiding a plurality of customers to the automatic teller machine according to the same order of guidance as the order of receipt of the scheduled deposit and withdrawal amounts A change step of changing the guidance order from the acceptance order so that deposit and withdrawal are possible for all of the plurality of customers based on the planned deposit and withdrawal amount of
A guidance method characterized by including: An acquisition procedure for acquiring a scheduled deposit / withdrawal amount, which is the amount of cash scheduled to be deposited / withdrawn using an automated teller machine,
An automatic teller machine capable of depositing and withdrawing from the plurality of automatic teller machines based on the scheduled deposit amount and a current cash storage capacity of each of the plural automatic teller machines. A determination procedure for determining;
When it is determined that there are a plurality of automatic teller machines capable of depositing and withdrawing according to the determination procedure, a guidance procedure for guiding to an automatic teller machine with the smallest number of people waiting in turn ,
Each of the plurality of customers in the case where it becomes impossible to deposit or withdraw to any of the customers when guiding a plurality of customers to the automatic teller machine according to the same order of guidance as the order of receipt of the scheduled deposit and withdrawal amounts A change procedure for changing the guidance order from the acceptance order so that deposit and withdrawal can be made to all of the plurality of customers based on the planned deposit / withdrawal amount;
A guidance program characterized by causing a computer to execute.

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