JP2013030039A - Information processing apparatus, information processing system and distribution method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily suppress media inside an automatic teller machine from being lacked or from becoming too much.SOLUTION: A transaction management section 1a manages the number of reservations of transactions reserved by automatic teller machines 3, 3a, 3b, respectively. A medium management section 1b manages priority of each of the automatic teller machines 3, 3a, 3b for each of classes of transactions relating to media in accordance with the amount of media held in the automatic teller machines 3, 3a, 3b, respectively. When a class of a transaction relating to the media is inputted, on the basis of the number of reservations managed by the transaction management section 1a and the priority managed by the medium management section 1b, a control section 1c determines an automatic teller machine to be defined as a distribution destination of the inputted transaction.

Description

  This case relates to an information processing apparatus, an information processing system, and a distribution method for managing processing of an automatic transaction apparatus.

  2. Description of the Related Art Conventionally, automatic transaction devices (ATM: Automated Teller Machine) that perform automatic transactions of media (banknotes and money) have been installed in financial institution stores, retail stores, and public facilities. For example, in a store of a financial institution, customers are arranged in order in front of an ATM, and when the ATM becomes empty, the customer performs a desired transaction at the ATM. At this time, if the number of customers is large with respect to the number of ATMs, the time until the start of the transaction may be longer as the customer is behind in order, and the waiting time of the customer may increase. Therefore, it is considered to improve the convenience of customers waiting for the turn.

  For example, there is a proposal that first causes a customer to input the contents of a transaction on a pre-input table, and selects and displays an ATM that can perform the transaction (see, for example, Patent Document 1). In addition, for example, in such a system, when selecting an ATM suitable for the transaction desired by the user, there is a proposal for determining whether or not the remaining amount of medium in the ATM is insufficient (for example, Patent Document 2).

  In addition, when a shortage of media occurs in an ATM, there is a proposal in which the ATM specifies another ATM that can execute a transaction being accepted and guides a customer to another ATM (for example, see Patent Document 3).

JP-A-3-51955 JP 2001-250145 A Japanese Patent Laid-Open No. 11-25352

  By the way, if customers are equally distributed to ATMs, predetermined transactions may be biased to a certain ATM. For example, in an ATM where the frequency of withdrawal transactions is high, a shortage of media in the ATM tends to occur. When a medium shortage occurs, an operation cost associated with the replenishment of the medium is required. On the other hand, in an ATM where the frequency of deposit transactions is high, an excess of media in the ATM is likely to occur. When the medium is excessive, the operation cost for collecting the medium is increased.

Therefore, how to easily realize a mechanism for distributing transactions while suppressing shortage / excess of media in each ATM is a problem.
The present invention has been made in view of the above points, and provides an information processing apparatus, an information processing system, and a distribution method capable of easily suppressing a shortage of media and an excess of medium in an automatic transaction apparatus. Objective.

  An information processing apparatus having a transaction management unit, a medium management unit, and a control unit is provided. The transaction management unit manages the number of reservations for transactions reserved in each of the plurality of automatic transaction apparatuses. The medium management unit manages the priority of each of the plurality of automatic transaction apparatuses for each type of transaction relating to the medium, according to the quantity of the medium held by each of the plurality of automatic transaction apparatuses. When the type of transaction related to the medium is input, the control unit is an automatic transaction apparatus that is a distribution destination of the input transaction based on the number of reservations managed by the transaction management unit and the priority managed by the medium management unit To decide.

  An information processing system having a first information processing apparatus and a second information processing apparatus is provided. The first information processing apparatus includes an input unit and a transmission unit. The input unit accepts an input operation of a transaction type related to a medium by a user. The transmission unit transmits the type of transaction related to the medium accepted by the input unit. The second information processing apparatus includes a transaction management unit, a medium management unit, and a control unit. The transaction management unit manages the number of reservations for transactions reserved in each of the plurality of automatic transaction apparatuses. The medium management unit manages the priority for each type of transaction according to the quantity of medium held by each of the plurality of automatic transaction apparatuses. When the control unit receives the type of transaction related to the medium transmitted by the transmission unit, the control unit automatically sets the received transaction as a distribution destination based on the number of reservations managed by the transaction management unit and the priority managed by the medium management unit. Determine the transaction device.

  In addition, a distribution method executed by the information processing apparatus is provided. In this distribution method, when the type of transaction related to the medium is input, the number of transactions reserved in each of the plurality of automatic transaction apparatuses, and the number of media held by each of the plurality of automatic transaction apparatuses, Based on the priority for each type of transaction, the automatic transaction apparatus to which the input transaction is allocated is determined.

  It is possible to easily suppress a shortage of media and an excess of media in the automatic transaction apparatus.

It is a figure which shows the information processing system of 1st Embodiment. It is a figure which shows the automatic transaction system of 2nd Embodiment. It is a figure which shows the example of a voucher. It is a figure which shows the usage example of an automatic transaction system. It is a figure which shows the hardware example of a server apparatus. It is a figure which shows the hardware example of ATM. It is a block diagram which shows the function of a server apparatus. It is a figure which shows the example of a queue. It is a figure which shows the example of an ATM management table. It is a figure which shows the example of a reserved transaction management table. It is a figure which shows the example of the message | telegram which a ticket issuing terminal device transmits. It is a sequence diagram which shows a ticketing process. It is a sequence diagram which shows the transaction processing using a voucher. It is a flowchart which shows cue distribution control. It is a figure which shows the specific example of cue distribution control at the time of cash withdrawal. It is a figure which shows the specific example of cue distribution control at the time of cash payment. It is a figure which shows the 1st example of a screen of ticketing processing. It is a figure which shows the 2nd example of a screen of ticketing processing. It is a figure which shows the 1st example of a screen of the transaction processing using a voucher. It is a figure which shows the 2nd example of a screen of the transaction processing using a voucher. It is a figure which shows the example of the average transaction interval table of 3rd Embodiment. It is a sequence diagram which shows the transaction processing at the normal time. It is a sequence diagram which shows operation switching control.

Hereinafter, the present embodiment will be described with reference to the drawings.
[First Embodiment]
FIG. 1 illustrates an information processing system according to the first embodiment. This information processing system includes information processing apparatuses 1 and 2 and automatic transaction apparatuses 3, 3a and 3b. The information processing devices 1 and 2 and the automatic transaction devices 3, 3a, and 3b are connected via a network and can communicate with each other.

  The information processing apparatus 2 receives an operation input by the user and transmits the input content to the information processing apparatus 1. The input content includes information indicating the type of transaction performed by the automatic transaction apparatuses 3, 3a, 3b. The automatic transaction apparatuses 3, 3a, 3b are ATMs that perform transactions relating to media (banknotes and money). Here, the type of transaction related to the medium (sometimes referred to as transaction type) is a transaction (payment) involving the insertion of the medium into the automatic transaction apparatuses 3, 3a, 3b, or from the automatic transaction apparatuses 3, 3a, 3b. Indicates a transaction (withdrawal) involving media removal. The automatic transaction apparatus 3 is given identification information “# 1”. Identification information “# 2” is given to the automatic transaction apparatus 3a. Identification information “# 3” is given to the automatic transaction apparatus 3b.

  Based on the transaction type received from the information processing device 2, the information processing device 1 determines an automatic transaction device to which the transaction is allocated. The information processing apparatus 1 includes a transaction management unit 1a, a medium management unit 1b, and a control unit 1c.

  The transaction management unit 1a manages the number of transactions reserved for each of the automatic transaction apparatuses 3, 3a, 3b. The reserved transaction is a transaction distributed to the automatic transaction apparatus and is a transaction scheduled to be executed from now on. For example, the number of reservations of the automatic transaction apparatus 3 is “2”, the number of reservations of the automatic transaction apparatus 3a is “3”, and the number of reservations of the automatic transaction apparatus 3b is “4”. The transaction management unit 1a may manage the number of reservations of the automatic transaction apparatuses 3, 3a, 3b by acquiring the transaction distribution result from the control unit 1c, and the automatic transaction apparatuses 3, 3a, 3b You may manage the reservation number of automatic transaction apparatus 3,3a, 3b by inquiring the reservation number.

  The medium management unit 1b manages the priorities of the automatic transaction apparatuses 3, 3a, and 3b for each type of transaction related to the medium. For example, when the priority is higher as the priority is smaller, the priority of the automatic transaction apparatus 3 is “1” and the priority of the automatic transaction apparatus 3a is “ 2 ”, the priority of the automatic transaction apparatus 3b is managed as“ 3 ”. The medium management unit 1b determines the priority of the automatic transaction apparatuses 3, 3a, 3b according to the number of media held by the automatic transaction apparatuses 3, 3a, 3b. For example, it is conceivable that an automatic transaction apparatus having a smaller number of media to be held has a higher deposit priority and a lower withdrawal priority. Further, for example, it is conceivable that the automatic transaction apparatus having a larger number of media to be held has a lower deposit priority and a higher withdrawal priority. For example, the medium management unit 1b manages the priorities of the automatic transaction apparatuses 3, 3a, 3b by inquiring the automatic transaction apparatuses 3, 3a, 3b about the quantity of media held by the automatic transaction apparatuses 3, 3a, 3b. .

  When the type of transaction related to the medium is input, the control unit 1c distributes the processing of the input transaction based on the number of reservations managed by the transaction management unit 1a and the priority managed by the medium management unit 1b. The automatic transaction apparatus is determined. The type of transaction is input to the control unit 1c together with information related to the transaction. For example, it is assumed that the transaction type “payment” is input from the information processing apparatus 2. Then, the control part 1c determines the automatic transaction apparatus 3 with the minimum number of reservations ("2") and the highest priority of payment transactions ("1") as the distribution destination. For example, it is assumed that the transaction type “withdrawal” is input from the information processing apparatus 2. Then, in consideration of the balance between the number of reservations and the priority of withdrawal, the control unit 1c automatically sets the priority of the deposit transaction to “3” and the priority of the withdrawal transaction to “2”. Transaction apparatus 3a is determined as a distribution destination.

  According to the information processing apparatus 1, the transaction management unit 1a manages the number of transactions reserved in each of the automatic transaction apparatuses 3, 3a, and 3b. The medium management unit 1b manages the priority of each of the automatic transaction apparatuses 3, 3a, 3b for each type of transaction related to the medium according to the quantity of the medium held by each of the automatic transaction apparatuses 3, 3a, 3b. When the type of transaction related to the medium is input, the control unit 1c distributes the input transaction processing based on the number of reservations managed by the transaction management unit 1a and the priority managed by the medium management unit 1b. Is determined.

  Thereby, it is possible to easily suppress the shortage of media and the excess of media in the automatic transaction apparatuses 3, 3a, 3b. Specifically, the information processing apparatus 1 considers both the number of reservations for transactions of the automatic transaction apparatuses 3, 3a, 3b and the priority based on the number of media held by the automatic transaction apparatuses 3, 3a, 3b. Determine the destination of the transaction. In particular, the priority of the automatic transaction apparatuses 3, 3a, 3b is determined for each transaction type. For example, as described above, the smaller the number of media, the higher the priority for depositing and the lower the priority for dispensing. On the other hand, the greater the number of media, the lower the priority of deposit and the higher the priority of withdrawal.

  In this way, if the allocation destination is determined in consideration of both the number of reservations and the priority based on the number of media, the leveling of the distribution of transactions to the automatic transaction apparatuses 3, 3a, 3b and the automatic transaction apparatus 3 are determined. , 3a, 3b can be achieved in a balanced manner. As a result, it is possible to suppress a shortage of media and an excess of media in the automatic transaction apparatuses 3, 3a, 3b while reducing the waiting time of the customer.

[Second Embodiment]
FIG. 2 is a diagram illustrating an automatic transaction system according to the second embodiment. This automatic transaction system is provided in a store of a financial institution. This automatic transaction system includes a server device 100, ticket issuing terminal devices 200, 200a, 200b,..., ATM 300, 300a, 300b,.

  The server apparatus 100 is an information processing apparatus that distributes customer transactions to ATMs 300, 300a, 300b,. The server device 100 is connected to the router device 10. The router device 10 relays communication between the networks 20, 30 and 40. The server device 100 communicates with the ticket issuing terminal devices 200, 200a, 200b,..., ATM 300, 300a, 300b,... And the host device 400 via the router device 10 and the networks 20, 30, 40. In addition, an operation switching terminal device 500 is connected to the server device 100.

  The ticket issuing terminal devices 200, 200a, 200b,... Are information processing devices that issue transaction vouchers. The ticketing terminal devices 200, 200a, 200b,... Are connected to the network 20. The ticket issuing terminal device 200 includes a ticket issuing device 210. The ticket issuing device 210 issues a voucher C1. The ticketing terminal devices 200a, 200b,... Have a ticketing device as well. When the ticket issuing terminal device 200, 200a, 200b,... Accepts the input of the transaction details desired by the customer, the ticket issuing terminal device 200 causes the ticket issuing device to issue a voucher. In this automatic transaction system, when ATMs 300, 300a, 300b,... The operation using the voucher will be described later.

  ATM300,300a, 300b, ... is an automatic transaction apparatus for performing the transaction by banknote. ATMs 300, 300a, 300b,... Are connected to the network 30.

  The host device 400 is an information processing device that manages transactions with banknotes at ATMs 300, 300a, 300b,. The host device 400 is connected to the network 40. The host device 400 manages customer account information. The account information includes, for example, information such as customer account number, personal identification number, deposit amount, and transaction history.

  The operation switching terminal device 500 is an information processing device that instructs the server device 100 to switch the operation method of the ATMs 300, 300a, 300b,. For example, when the number of customers lined up in ATMs 300, 300a, 300b,... Increases and becomes crowded, the administrator of the automatic transaction system operates the operation switching terminal device 500 and uses the exchange ticket to the server device 100. Start operation.

  FIG. 3 is a diagram illustrating an example of a voucher. On the voucher C1, a voucher number, a transaction number, a reception date and a reception time are printed. The exchange ticket number is a number for identifying the exchange ticket. The transaction number is a number indicating the transaction details reserved when issuing the voucher. The reception date is the date on which the transaction is reserved. The reception time is the time when a transaction is reserved.

For example, information such as “Exchange ticket number: 0001”, “Transaction number: 1111-1111”, “Reception date: July 1”, “Reception time: 12:00” is printed on the voucher C1. The
When a plurality of transactions are reserved when issuing the voucher C1, a plurality of transaction numbers are printed on the voucher C1. For example, the voucher number is given in the order in which transaction reservations are accepted.

Next, an example of operation using a voucher will be described.
FIG. 4 is a diagram showing an example of use of the automatic transaction system. A booth 50, 70, a lobby 60, and lanes 80, 90 are provided in a financial institution store.

  The booth 50 is an area where the ticketing terminal devices 200, 200a, 200b,. The lobby 60 is an area in which a customer who has received a voucher waits until a transaction by ATMs 300, 300a, 300b,.

  The booth 70 is an area where ATMs 300, 300a, 300b,. FIG. 4 also shows ATMs 300c, 300d, 300e, and 300f in addition to ATMs 300, 300a, and 300b. Here, the booth 70 is further divided into boxes 71, 72, 73, 74, 75, 76, 77,. ATMs 300, 300a, 300b, 300c, 300d, 300e, 300f,... Are installed in the boxes 71, 72, 73, 74, 75, 76, 77,.

  Here, it is assumed that the boxes 71, 72, 73, 74, and 75 are boxes for performing transactions using the voucher during operation using the voucher. In other boxes 76, 77,..., Normal transactions are continued. The number of boxes (ATM) used for the transaction using the voucher when starting the operation using the voucher is preset in the server device 100. Alternatively, the operation switching terminal device 500 may instruct the server device 100.

  The lane 80 is an area that is lined up until a customer who makes a transaction using a voucher uses the ticket issuing terminal devices 200, 200a, 200b,. Lane 90 is an area where customers who do not use a voucher and make a normal transaction use ATMs 300e, 300f,.

  An example of a procedure in which the customer U1 lined up on the lane 80 performs a transaction using the voucher will be described. First, when the ticket issuing terminal device 200 becomes available, the customer U1 moves in front of the ticket issuing terminal device 200 and inputs desired transaction details to the ticket issuing terminal device 200 (step S1). Here, the transaction content includes information such as the type of transaction and the amount of money for the transaction. When the customer U1 acquires the voucher C1 (transaction number is printed) from the ticket issuing terminal device 200, the customer U1 moves to the lobby 60 and stands by (step S2). The ATM 300a notifies the transaction number of the voucher C1 and calls the customer U1 when the order of the customer U1 is reached for the transaction desired by the customer U1. In response to the call, the customer U1 moves in front of the ATM 300a and starts a desired transaction (step S3).

  Next, an example of a procedure (normal transaction) in which the customer U2 lined up in the lane 90 performs a transaction will be described. When the transaction of the previous customer is completed and the next transaction can be accepted, the ATM 300e notifies that fact and calls the head customer of the lane 90. In response to the call, the customer U2 lined up at the top of the lane 90 moves in front of the ATM 300e and starts a desired transaction.

As described above, in this automatic transaction system, the operation of the exchange tickets is performed in the boxes 71, 72, 73, 74, and 75 at the time of congestion, thereby reducing the burden of waiting for the customer.
FIG. 5 is a diagram illustrating a hardware example of the server apparatus. The server apparatus 100 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, an HDD (Hard Disk Drive) 104, a graphic interface 105, an input interface 106, a disk drive 107, and a communication. Interfaces 108 and 109 are provided.

The CPU 101 controls the entire server apparatus 100 by executing an OS (Operating System) and application programs.
The ROM 102 stores a predetermined program such as a BIOS (Basic Input / Output System) program executed when the server apparatus 100 is activated. The ROM 102 may be a rewritable nonvolatile memory.

  The RAM 103 temporarily stores at least a part of the OS and application programs executed by the CPU 101. The RAM 103 temporarily stores at least a part of data used for the processing of the CPU 101.

  The HDD 104 stores an OS and application programs. The HDD 104 stores data used for the processing of the CPU 101. Instead of the HDD 104 (or in combination with the HDD 104), other types of nonvolatile storage devices such as an SSD (Solid State Drive) may be used.

The graphic interface 105 is connected to the monitor 11. The graphic interface 105 displays an image on the monitor 11 in accordance with a command from the CPU 101.
The input interface 106 is connected to input devices such as the keyboard 12 and the mouse 13. The input interface 106 outputs an input signal sent from the input device to the CPU 101.

  The disk drive 107 is a reading device that reads data stored in the recording medium 14. For example, a program to be executed by the server apparatus 100 is recorded on the recording medium 14. For example, the server device 100 can implement the functions described below by executing a program recorded in the recording medium 14. That is, the program can be recorded on a computer-readable recording medium 14 and distributed.

  As the recording medium 14, for example, a magnetic recording device, an optical disk, a magneto-optical recording medium, or a semiconductor memory can be used. Examples of the magnetic recording device include an HDD, a flexible disk (FD), and a magnetic tape. Optical disks include CD (Compact Disc), CD-R (Recordable) / RW (ReWritable), DVD (Digital Versatile Disc), DVD-R / RW / RAM, and the like. Magneto-optical recording media include MO (Magneto-Optical disk). Semiconductor memory includes flash memory such as USB (Universal Serial Bus) memory.

  The communication interface 108 is connected to the router device 10. The communication interface 108 can perform data communication with the ticket issuing terminal devices 200, 200a, 200b,..., ATM 300, 300a, 300b,... And the host device 400 via the router device 10 and the networks 20, 30, 40. . The communication interface 109 is connected to the operation switching terminal device 500 and performs data communication with the operation switching terminal device 500.

  The ticket issuing terminal devices 200, 200a, 200b,..., The host device 400 and the operation switching terminal device 500 can also be realized by the same hardware configuration as the server device 100. In addition to the hardware configuration, the ticket issuing terminal devices 200, 200a, 200b,... Include a card reading device for reading a card possessed by a customer and a ticket issuing device for issuing a voucher.

  FIG. 6 is a diagram illustrating an example of ATM hardware. The ATM 300 includes a CPU 301, ROM 302, RAM 303, HDD 304, unit interface 305, passbook unit 305a, card unit 305b, bill unit 305c, coin unit 305d, graphic interface 306, display 306a, input interface 307, keypad 307a, touch panel 307b, output. An interface 308 and a communication interface 309 are included.

The CPU 301 executes an OS and application programs to control the entire ATM 300.
The ROM 302 stores a predetermined program such as a BIOS program executed when the ATM 300 is activated. The ROM 302 may be a rewritable nonvolatile memory.

  The RAM 303 temporarily stores at least a part of the OS and application programs executed by the CPU 301. The RAM 303 temporarily stores at least a part of data used for the processing of the CPU 301.

  The HDD 304 stores the OS and application programs. The HDD 304 stores data used for the processing of the CPU 301. Instead of the HDD 304 (or in combination with the HDD 304), other types of nonvolatile storage devices such as an SSD may be used.

  The unit interface 305 is connected to the bankbook unit 305a, card unit 305b, bill unit 305c, and coin unit 305d. The unit interface 305 controls the passbook unit 305a, the card unit 305b, the bill unit 305c, and the coin unit 305d in accordance with a command from the CPU 301.

The bankbook unit 305a is an apparatus for accepting and discharging a bankbook, reading information stored in a magnetic stripe of the accepted bankbook, and writing in the bankbook.
The card unit 305b is a device that receives and discharges a cash card, reads information stored in a magnetic stripe or IC (Integrated Circuit) of the received cash card, and writes information.

  The bill unit 305c is a device that accepts and discharges bills and holds the accepted bills. The banknote unit 305c notifies the CPU 301 of the number of banknotes held for each denomination in response to a request from the CPU 301 or when receiving or discharging banknotes.

The coin unit 305d is a device that accepts a coin (for example, accepts a coin for payment of a fee) and holds the accepted coin.
The graphic interface 306 is connected to the display 306a. The graphic interface 306 displays an image on the display 306a in accordance with a command from the CPU 301.

  The input interface 307 is connected to input devices such as a keypad 307a and a touch panel 307b. The input interface 307 outputs an input signal sent from the input device to the CPU 301.

  The output interface 308 is connected to output devices such as the speaker 31 and the lamp 32. The output device such as the speaker 31 and the lamp 32 is an informing unit for informing the customer of the ATM 300 by notifying the empty space. The output interface 308 outputs an output signal sent from the CPU 301 to an output device, and guides the customer.

  The communication interface 309 is connected to the network 30. The communication interface 309 can perform data communication with the server device 100 and the host device 400 via the network 30.

ATM 300a, 300b,... Can also be realized by the same hardware configuration as ATM 300.
In the following description, the ticketing terminal devices 200, 200a, 200b,... May be referred to as each ticketing terminal device. Moreover, ATM300, 300a, 300b, ... may be called each ATM.

  FIG. 7 is a block diagram illustrating functions of the server device. The server device 100 includes a terminal-side communication unit 110, an ATM-side communication unit 120, a host-side communication unit 130, an operation switching unit 140, and a voucher mode control unit 150. These units are realized on the server device 100 by the CPU 101 executing a predetermined program. However, at least a part of these units may be realized by dedicated hardware.

The terminal-side communication unit 110 relays communication between each ticket issuing terminal device and the voucher mode control unit 150.
The ATM side communication unit 120 relays communication between each ATM and the host side communication unit 130. The ATM side communication unit 120 relays communication between each ATM and the voucher mode control unit 150.

  The host side communication unit 130 relays communication between the ATM side communication unit 120 and the host device 400. The host-side communication unit 130 relays communication between the voucher mode control unit 150 and the host device 400.

  The operation switching unit 140 controls switching of the operation mode of each ATM. The operation mode includes a normal mode and a voucher mode. The normal mode is a mode for performing a normal transaction (a transaction not using a voucher). The voucher mode is a mode for performing a transaction using a voucher.

  The operation switching unit 140 communicates with the operation switching terminal device 500. When the automatic switching system receives a switching instruction to use a voucher from the operation switching terminal device 500 during normal operation of the automatic transaction system, the operation switching unit 140 notifies the voucher ticket mode control unit 150 to that effect. Then, the function of the voucher mode control unit 150 becomes active, and the designated ATM shifts to the voucher mode.

  On the other hand, when the operation switching unit 140 receives an instruction for switching to normal operation from the operation switching terminal device 500 while the automatic transaction system is operating by using a voucher, the operation switching unit 140 notifies the voucher ticket mode control unit 150 to that effect. To do. Then, the function of the voucher mode control unit 150 becomes inactive, and the ATM operating in the voucher mode shifts to the normal mode.

  The voucher mode control unit 150 controls the operation of each ATM in the voucher mode. The voucher mode control unit 150 includes an ATM information storage unit 151, a reservation information storage unit 152, a distribution control unit 153, a waiting time prediction unit 154, a queue management unit 155, a medium management unit 156, and a transaction inquiry unit 157.

  The ATM information storage unit 151 stores ATM information. The ATM information includes a queue that stores information on transactions distributed to each ATM. The ATM information includes an ATM management table for managing the number of transactions reserved at each ATM and the number of media.

  The reservation information storage unit 152 stores reservation information. The reservation information includes a reserved transaction management table for managing information on reserved transaction contents and a transaction number printed on the voucher in association with each other.

  The distribution control unit 153 distributes the processing (transaction) of the transaction information to each ATM based on the transaction information received from each ticket issuing terminal device. Specifically, data relating to transactions is stored in the queue of each ATM stored in the ATM information storage unit 151. The distribution control unit 153 updates the ATM information stored in the ATM information storage unit 151 and the reservation information stored in the reservation information storage unit 152 according to the distribution result. In addition, the distribution control unit 153 instructs the ticket issuing terminal device that has transmitted the transaction information to issue a voucher according to the distribution result.

The waiting time prediction unit 154 predicts a waiting time until the exchange ticket can be started when the distribution control unit 153 instructs the issuance of the exchange ticket, and displays the estimated waiting time on the ticket issuing terminal device.
The queue management unit 155 manages the queue of each ATM. Each time a transaction is completed at each ATM, the queue management unit 155 retrieves data related to the transaction from the queue of each ATM by a first-in first-out (FIFO) procedure, and specifies the next transaction content. The queue management unit 155 causes each ATM to call the customer and start the transaction according to the specified transaction content.

  In addition, the queue management unit 155 acquires the number of transactions reserved at each ATM, and updates the ATM information stored in the ATM information storage unit 151 and the reservation information stored in the reservation information storage unit 152.

The medium management unit 156 acquires the number of media held by each ATM from each ATM, and updates the ATM information stored in the ATM information storage unit 151.
The transaction inquiry unit 157 receives a transaction content inquiry request corresponding to the transaction number of the voucher from each ATM. The transaction inquiry unit 157 refers to the reservation information storage unit 152 based on the transaction number, and inquires about the transaction content input by the customer at the time of reservation. The transaction inquiry unit 157 returns the transaction content obtained as a result to the requesting ATM. When the ATM receives the transaction content, the ATM starts the transaction.

  FIG. 8 is a diagram illustrating an example of a queue. The queue 151a is stored in the ATM information storage unit 151. The queue 151a stores data for managing transactions reserved for each ATM.

  Here, identification information “ATM # 1” is given to the ATM 300. Identification information “ATM # 2” is assigned to the ATM 300a. Identification information “ATM # 3” is assigned to the ATM 300b. Identification information “ATM # 4” is assigned to the ATM 300c. Identification information “ATM # 5” is assigned to the ATM 300d. Identification information “ATM # 6” is assigned to the ATM 300e. Identification information “ATM # 7” is assigned to the ATM 300f.

  For example, data D1, D2, and D3 are stored in the queue of ATM300 (“ATM # 1”). Of these, data D1 is stored earliest, followed by data D2, and finally data D3. Each data corresponds to one reserved transaction. For example, the data D1, D2, and D3 are information indicating the voucher number assigned at the time of reservation.

  For example, when the ATM 300 becomes empty, the queue management unit 155 extracts the data D1 (OUT). The queue management unit 155 refers to the reservation information storage unit 152 and identifies the transaction content corresponding to the data D1. Then, the queue management unit 155 causes the ATM 300 to initiate a customer call / transaction based on the transaction content.

For example, when the distribution control unit 153 distributes a new transaction to the ATM 300, the distribution control unit 153 stores data corresponding to the new transaction behind the data D3 (IN).
According to the queue 151a, the reserved numbers of ATMs 300, 300a, 300b, 300c, and 300d operating in the voucher mode are as follows. The number of reservations in the ATM 300 is “3”. The number of reservations in the ATM 300a is “2”. The number of reservations of the ATM 300b is “1”. The number of reservations of the ATM 300c is “5”. The number of reservations in the ATM 300d is “4”.

On the other hand, since the ATMs 300e and 300f are not in the voucher ticket mode but in the normal mode, the number of reservations is “0”.
The queue 151a can be realized by a plurality of ring buffers provided for each ATM, for example.

  FIG. 9 is a diagram illustrating an example of the ATM management table. The ATM management table 151b is stored in the ATM information storage unit 151. The ATM management table 151b is updated by the distribution control unit 153, the queue management unit 155, and the medium management unit 156. The ATM management table 151b includes items of ATM ID, operation mode, number of reservations, ten thousand tickets, and thousand tickets. Information arranged in the horizontal direction of each item is associated with each other to indicate one ATM information.

  ATM identification information is set in the ATM ID item. The current operation mode is set in the operation mode item. In the reservation number field, the number of transactions reserved is set. In the item of 10,000 tickets, information on 10,000 tickets (10,000 yen tickets) is set. The items of ten thousand tickets are provided with items of number of sheets, withdrawal priority and deposit priority. The number of tickets is set in the item of the number of sheets. In the withdrawal priority item, a priority in the case where the transaction type is withdrawal is set. The priority when the transaction type is deposit is set in the item of deposit priority. In the item of thousand tickets, information of thousand tickets (one thousand yen tickets) is set. The item of thousand tickets includes items of number of sheets, withdrawal priority, and deposit priority. The contents set for each item of the number of sheets, the withdrawal priority and the deposit priority are the same as the setting contents of each item of the ten thousand tickets.

  Here, the setting value of the priority item has a higher priority as the value is smaller. Furthermore, 10,000 tickets have a higher priority than thousand tickets. In other words, in a transaction in which ten thousand tickets are mixed, the priority of ten thousand tickets is preferentially compared. If the priority of ten thousand tickets coincides with a plurality of ATMs, then the priority of thousand tickets is compared.

  For example, in the ATM management table 151b, the ATM ID is “ATM # 1”, the operation mode is “exchange ticket mode”, the number of reservations is “3”, the number of tickets per 10,000 tickets is “1000”, and the withdrawal priority is “4”. ", The deposit priority is" 2 ", the number of tickets per thousand tickets is" 2000 ", the withdrawal priority is" 3 ", and the deposit priority is" 3 ".

  This is because ATM300 is currently operating in the "voucher mode", the number of transaction reservations is 3, the number of held 10,000 tickets is 1,000, the priority when dispensing 10,000 tickets, the priority when depositing 10,000 tickets 2 indicates that the number of thousand tickets to be held is 2000, the priority at the time of withdrawal of the thousand tickets is 3, and the priority at the time of depositing the thousand tickets is 3.

  Also, in the ATM management table 151b, the ATM ID is "ATM # 7", the operation mode is "normal mode", the number of reservations is "0", each item of 10,000 tickets is "-" (hyphen), each of the thousand tickets Information whose item is "-" is set.

This indicates that the ATM 300e is currently operating in the “normal mode”, the number of transaction reservations is 0, and the number of held media is not managed.
The medium management unit 156 periodically acquires the number of media held by each ATM from each ATM, and updates each priority of the ATM management table 151b. Specifically, the greater the number of 10,000 tickets held, the lower the priority for depositing 10,000 tickets and the higher the priority for withdrawal of 10,000 tickets. On the other hand, the smaller the number of 10,000 tickets held, the higher the priority for depositing 10,000 tickets and the lower the priority for withdrawal of 10,000 tickets. In addition, as the number of thousand tickets held increases, the deposit priority of the thousand tickets is lowered and the withdrawal priority of the thousand tickets is increased. On the other hand, the smaller the number of thousand tickets held, the higher the priority for depositing thousand tickets and the lower the priority for withdrawal of thousand tickets.

  FIG. 10 is a diagram illustrating an example of a reserved transaction management table. The reserved transaction management table 152 a is stored in the reservation information storage unit 152. The reserved transaction management table 152a is updated by the distribution control unit 153 and the queue management unit 155. The reserved transaction management table 152a is provided with items of ATM ID, voucher number, transaction number, transaction type, transaction amount, tens of thousands of tickets, and thousands of tickets. Information arranged in the horizontal direction of each item is associated with each other to indicate information of one voucher.

  In the item of ATM ID, identification information of the ATM to which the transaction is distributed is set. The exchange ticket number is set in the exchange ticket number field. In the transaction number item, identification information of a reserved transaction is set. In the item of transaction type, the transaction type input at the time of reservation is set. The transaction amount input at the time of reservation is set in the transaction amount item. The number of 10,000 tickets to be traded is set in the item of 10,000 tickets. In the field of the number of thousand tickets, the number of thousand tickets to be traded is set.

  For example, in the reserved transaction management table 152a, the ATM ID is “ATM # 1”, the voucher number is “0001”, the transaction number is “1111-1111”, the transaction type is “withdrawal”, and the transaction amount is “15000”. ", The information that the number of ten thousand tickets is" 1 "and the number of thousand tickets is" 5 "is set.

  This shows a transaction that is reserved by giving voucher number “0001” and transaction number “1111-1111” to ATM 300, the transaction type is withdrawal, the target amount is 15000 yen, the withdrawal schedule It shows that the number of 10,000 tickets is 1, and the number of thousand tickets to be withdrawn is 5.

  A plurality of transactions may be set for one voucher. For example, in the reserved transaction management table 152a, two transaction numbers “3333-3333” and “3333-4444” are set for the voucher number “0003”. In this way, a plurality of transactions can be managed with one voucher.

Further, the date and time when the reservation is accepted may be set and managed for each record.
FIG. 11 is a diagram illustrating an example of a message transmitted by the ticket issuing terminal device. The electronic message 600 illustrates an electronic message that the ticket issuing terminal device 200 transmits to the server device 100. The electronic message 600 is for notifying the server apparatus 100 of the transaction content to be reserved. The electronic text 600 includes fields of a source IP (Internet Protocol) address, a destination IP address, an account number, a password, a transaction type, a transaction amount, the number of tens of thousands of tickets, and the number of thousands of tickets. The IP address of the ticket issuing terminal device 200 is set in the source IP address field. The IP address of the server device 100 is set in the destination IP address field. A customer account number is set in the account number field. A password corresponding to the account number is set in the password field. The setting contents of fields other than the source IP address, destination IP address, account number, and personal identification number fields are the same as the setting contents of the item of the same name described in the reserved transaction management table 152a.

  A telegram 600 indicates a transaction corresponding to a record of transaction numbers “1111-1111” in the reserved transaction management table 152a. Specifically, the source IP address “192.168.10.1”, the destination IP address “192.168.0.1”, the account number “0123456”, the password “xxxx”, and the transaction type “withdrawal”. The transaction amount “15000”, the number of tens of thousands of tickets “1”, and the number of thousand tickets “5” are set.

  The IP address “192.168.10.1” is the IP address of the ticket issuing terminal device 200. The IP address “192.168.0.1” is the IP address of the server device 100.

  Next, a processing procedure of the automatic transaction system having the above configuration will be described. In the following description, it is assumed that the ATM devices 300, 300a, 300b, 300c, and 300d are operating in the voucher mode. First, the overall flow of the transaction using the voucher in the ATM 300 operating in the voucher mode will be described. In particular, it is assumed that cash is deposited or withdrawn.

FIG. 12 is a sequence diagram showing the ticketing process. In the following, the process illustrated in FIG. 12 will be described in order of step number.
(Step ST11) The ticket issuing terminal device 200 displays a GUI (Graphical User Interface) for instructing insertion of a cash card into a card reading device included in the ticket issuing terminal device 200. When the ticket issuing terminal device 200 accepts the insertion of the cash card of the customer U1, the ticket issuing terminal device 200 acquires the account number recorded on the cash card.

(Step ST12) The ticket issuing terminal device 200 displays a GUI that prompts input of a transaction type. The ticket issuing terminal device 200 accepts an input of a transaction type by the customer U1.
(Step ST13) The ticket issuing terminal device 200 displays a GUI that prompts the input of a personal identification number. The ticket issuing terminal device 200 accepts an input of a personal identification number by the customer U1.

  (Step ST14) The ticket issuing terminal device 200 displays a GUI that prompts input of the transaction amount. The ticket issuing terminal device 200 receives an input of the transaction amount by the customer U1. When the customer U1 inputs the transaction amount, the customer U1 can also specify the number of ten thousand tickets.

  (Step ST15) The ticket issuing terminal device 200 transmits a balance inquiry request (message 600) to the server device 100. The balance inquiry request includes information on the account number, password, transaction type, transaction amount, and number of media acquired in steps ST11 to ST14.

  (Step ST16) The server apparatus 100 transmits a balance inquiry request to the host apparatus 400 based on the received balance inquiry request. The balance inquiry request includes the account number and password of the customer U1. Further, the balance inquiry request includes a withdrawal transaction amount in the case of a withdrawal transaction.

  (Step ST17) Based on the account number and the personal identification number, the host device 400 performs a balance inquiry of the account of the customer U1. This is for personal authentication. The host device 400 returns the balance inquiry result to the server device 100 (balance inquiry response). In the case of a withdrawal transaction, the host device 400 determines whether or not a transaction for the balance is possible and transmits it to the server device 100. Depending on the balance, it may be possible to make a withdrawal transaction.

  (Step ST18) The server device 100 receives a balance inquiry response from the host device 400. If the response indicates a successful balance inquiry, the server device 100 transmits a message to that effect to the ticket issuing terminal device 200. When the server apparatus 100 has received a notification indicating that the transaction cannot be made, the server apparatus 100 transmits a message to that effect to the ticket issuing terminal apparatus 200. If the balance inquiry indicates failure, the ticket issuing terminal device 200 is notified that the transaction cannot be continued. This is because personal authentication is considered to have failed.

  (Step ST19) When the ticket issuing terminal device 200 receives the balance inquiry response from the server device 100, the ticket issuing terminal device 200 displays a GUI for prompting confirmation of the transaction content input in steps ST12 and ST14. The ticket issuing terminal device 200 accepts a confirmation input by the customer U1 that the transaction content is acceptable.

(Step ST20) The ticket issuing terminal device 200 transmits a voucher issuance permission request for requesting voucher issuance permission to the server device 100.
(Step ST21) Upon receiving the voucher issuance permission request from the ticket issuing terminal device 200, the server device 100 performs queue distribution control on the transaction content received in step ST15. As a result of the queue distribution control, the server device 100 updates the ATM information stored in the ATM information storage unit 151 and the reservation information stored in the reservation information storage unit 152. A specific processing procedure of the queue distribution control will be described later.

  (Step ST22) The server apparatus 100 predicts a waiting time until the transaction can be started at the ATM at the distribution destination. For example, the server device 100 first refers to the reserved transaction management table 152a stored in the reservation information storage unit 152, and specifies the number of reservations for each transaction type in the ATM. Next, the server apparatus 100 calculates the sum by multiplying the number of reservations for each transaction type by the average transaction time required for the transaction type. This sum is used as the waiting time prediction result. The average transaction required time for each transaction type can be obtained by measuring the time from the start to the end of the transaction for each transaction type actually performed at each ATM and storing it in the ATM information storage unit 151. It can be calculated as the quotient of the sum of the measured times and the actual number of transactions performed.

  (Step ST23) The server device 100 transmits a voucher issuance permission response indicating that the voucher issuing device 200 is permitted to issue vouchers. The exchange ticket issue permission response includes information to be printed on the exchange ticket (for example, exchange ticket number or transaction number). The exchange ticket issue permission response includes information on the predicted waiting time.

(Step ST24) The ticket issuing terminal device 200 displays a GUI that prompts the user to input the exchange ticket issue confirmation.
(Step ST25) When the ticket issuing terminal device 200 receives the input of the exchange confirmation of the exchange ticket issued by the customer U1, the ticket issuing device 210 issues the exchange ticket C1. At this time, the ticket issuing terminal device 200 displays the waiting time predicted by the server device 100. The customer U1 receives the voucher C1 and the cash card and moves to the lobby 60.

In this way, the server device 100 and the ticket issuing terminal device 200 issue exchange tickets.
FIG. 13 is a sequence diagram showing transaction processing using a voucher. In the following, the process illustrated in FIG. 13 will be described in order of step number. The ATM 300 will be described as an example, but the same applies to ATMs in other exchange ticket modes.

  (Step ST31) When detecting that the transaction is completed in the ATM 300, the server device 100 refers to the queue 151a stored in the ATM information storage unit 151 and extracts data of the next transaction in the ATM 300. The server apparatus 100 refers to the ATM management table 151b stored in the ATM information storage unit 151, acquires the transaction contents of the transaction, and instructs the ATM 300 to call the customer (call instruction). The calling instruction includes a voucher number.

  (Step ST32) The ATM 300 informs the speaker 31 that the transaction is possible. For example, a message such as “Customer with voucher number 0001, please come to ATM # 1” is notified. For example, a signboard displaying a character string “ATM # 1” for identifying the ATM 300 is installed at a position at the top of the box 71 where the customer can easily see. In addition, the ATM 300 turns on the lamp 32 and guides the customer U1 to its own device.

  (Step ST33) The ATM 300 displays on the display 306a a GUI instructing to insert a cash card into the card unit 305b. When the ATM 300 accepts the insertion of the cash card of the customer U1, the ATM 300 acquires the account number recorded on the cash card.

(Step ST34) The ATM 300 displays a GUI prompting the input of a personal identification number. The ATM 300 accepts an input of a personal identification number by the customer U1.
(Step ST35) The ATM 300 displays a GUI that prompts input of the transaction number printed on the voucher C1. ATM300 receives the input of the transaction number by customer U1.

(Step ST36) ATM300 transmits the inquiry request | requirement of a transaction number to the server apparatus 100. FIG.
(Step ST37) The server apparatus 100 refers to the reservation information storage unit 152, acquires the transaction content corresponding to the transaction number, and responds to the ATM 300 (transaction number inquiry response). The transaction number inquiry response includes information on transaction contents corresponding to the transaction number.

  (Step ST38) The ATM 300 displays a GUI that prompts the confirmation input of the transaction content received from the server device 100. The ATM 300 accepts a confirmation input indicating that the transaction content is acceptable. Here, if the transaction type is payment, insertion of a medium by the customer U1 is accepted.

  (Step ST39) The ATM 300 transmits an execution request for the transaction to the server device 100 (transaction execution request). The transaction execution request includes the account number and password entered in steps ST33 and ST34. If the transaction type is deposit, the transaction execution request includes the number of media and the deposit amount.

(Step ST40) The server device 100 transmits a balance inquiry request to the host device 400. The balance inquiry request includes the account number and password of the customer U1.
(Step ST41) Based on the account number and the personal identification number, the host device 400 performs a balance inquiry of the account of the customer U1 (for personal authentication as in step ST17 of FIG. 12). The host device 400 returns the balance inquiry result to the server device 100 (balance inquiry response). The server device 100 receives a balance inquiry response from the host device 400. Here, the server device 100 continues the transaction when the response indicates a successful balance inquiry. On the other hand, if the balance inquiry indicates that the transaction has failed, the ATM 300 is notified that the transaction cannot be continued. This is because personal authentication is considered to have failed.

(Step ST42) The server apparatus 100 transmits a transaction execution request for requesting execution of the transaction content acquired in step ST39 to the host apparatus 400.
(Step ST43) The host device 400 performs transaction processing according to the transaction execution request, and returns the result to the server device 100 (processing completion response).

(Step ST44) The server apparatus 100 responds to the ATM 300 that the execution of the transaction is completed (transaction execution response).
(Step ST45) Upon receiving the transaction execution response, the ATM 300 returns the accepted cash card or receipt. At this time, if the transaction type is withdrawal, the medium is also released. The customer U1 receives a cash card or the like.

(Step ST46) ATM300 transmits the transaction completion notification which shows that the transaction was completed to the server apparatus 100. FIG.
(Step ST47) The server apparatus 100 updates the reserved transaction management table 152a stored in the ATM management table 151b and the reservation information storage unit 152. Specifically, information such as the number of reserved ATMs 300, the number of media, and priority set in the ATM management table 151b is updated. In addition, the record of the transaction number (record of completed transaction) of the ATM 300 set in the reserved transaction management table 152a is deleted (or set to transaction completion). Then, the server apparatus 100 causes the ATM 300 to start the next transaction (repeating the processes after step ST31).

In this way, the server device 100 and the ATM 300 perform a transaction using the voucher.
In step ST36, when the server apparatus 100 receives a transaction number that does not correspond to the voucher number accepted by the ATM 300, the server apparatus 100 notifies the ATM 300 that there is no corresponding transaction in step ST37. When the ATM 300 receives the notification, it prompts the customer to input the transaction number again.

  In step ST37, the server apparatus 100 may check the correspondence between the ATM 300 and the transaction number with reference to the reserved transaction management table 152a. Specifically, when the transaction number received in step ST36 is a transaction number associated with ATM 300, ATM 300 is allowed to continue the subsequent transaction. On the other hand, if the transaction number received in step ST36 is not the transaction number associated with ATM 300, server device 100 notifies ATM 300 that the transaction is not continued. And ATM300 calls a customer again (step ST32). In this way, for example, it is possible to interrupt the transaction of a person who tried to perform a transaction at ATM 300 even though it was not called. For this reason, the interruption of the order between customers can be suppressed. The processing in step ST37 can be executed by the transaction inquiry unit 157. The queue management unit 155 may have the function of the transaction inquiry unit 157. The queue management unit 155 and the transaction inquiry unit 157 are an example of the transaction management unit 1a according to the first embodiment.

  Further, in FIGS. 12 and 13, transactions using a cash card are illustrated, but the same applies when a bankbook is used. When issuing a voucher using a passbook, a passbook reader for reading a magnetic stripe provided in the passbook may be provided in each ticket issuing terminal device.

Next, the procedure of the queue distribution control in step ST21 in FIG. 12 will be described.
FIG. 14 is a flowchart showing the queue distribution control. In the following, the process illustrated in FIG. 14 will be described in order of step number.

  (Step S101) The distribution control unit 153 determines whether or not the transaction type is a cash transaction based on the message 600 received from the ticket issuing terminal device 200. If it is a cash transaction, the process proceeds to step S103. If it is not a cash transaction, the process proceeds to step S102. In addition, the case where it is a cash transaction means the case where it is a transaction (payment) involving insertion of cash into the ATM 300 or a transaction (withdrawal) involving withdrawal of cash from the ATM 300. The case where the transaction is not a cash transaction may be, for example, a transfer between accounts using a card, a balance inquiry, a change of a personal identification number, or the like.

(Step S102) The distribution control unit 153 sets the ATM with the smallest number of reservations among the ATMs in the voucher ticket mode as the transaction distribution destination.
(Step S103) The distribution control unit 153 refers to the ATM management table 151b stored in the ATM information storage unit 151, and represents the ATM (ATM (1)) having the smallest number of reservations among the ATMs in the voucher mode. Identify).

  (Step S104) The distribution control unit 153 determines whether or not the transaction type is withdrawal. If it is a withdrawal, the process proceeds to step S105. If it is not a withdrawal, that is, if it is a deposit, the process proceeds to step S108.

  (Step S105) The distribution control unit 153 refers to the ATM management table 151b and determines whether or not there is an ATM (denoted as ATM (2)) having a higher priority of withdrawal than ATM (1). . If there is ATM (2), the process proceeds to step S106. If there is no ATM (2), the process proceeds to step S111.

  (Step S106) The distribution control unit 153 determines whether or not the difference between the number of reservations of ATM (1) and the number of reservations of ATM (2) is equal to or less than a threshold value X. If the reservation number difference is equal to or smaller than the threshold value X, the process proceeds to step S107. If the reservation number difference is larger than the threshold value X, the process proceeds to step S111. Here, the value of the threshold value X can be changed according to the operation. For example, when it is desired to operate with an emphasis on leveling the number of media, it is conceivable to increase X (for example, X = 3). On the other hand, if it is desired to operate with an emphasis on leveling the number of reservations, it may be possible to reduce X (for example, X = 1).

  (Step S107) The distribution control unit 153 sets ATM (2) as a transaction distribution destination. When there are a plurality of ATMs (2) that satisfy the condition of step S106, the distribution destination that has the smallest difference in the number of reservations from the ATM (1) among the plurality of ATMs (2) is determined. The distribution control unit 153 assigns a voucher ticket number and a transaction number, and associates information such as the identification information of the ATM (2), the received transaction type, the amount of money, the number of denominations, and the like, and the reservation information storage unit 152 Registered in the reserved transaction management table 152a.

  (Step S108) The distribution control unit 153 refers to the ATM management table 151b and determines whether there is an ATM (denoted as ATM (3)) having a higher deposit priority than ATM (1). If there is ATM (3), the process proceeds to step S109. If there is no ATM (3), the process proceeds to step S111.

  (Step S109) The distribution control unit 153 determines whether or not the difference between the reserved number of ATM (1) and the divisor of ATM (3) is equal to or less than the threshold Y. If the reservation number difference is equal to or smaller than the threshold Y, the process proceeds to step S110. If the reservation number difference is larger than the threshold Y, the process proceeds to step S111. Here, the value of the threshold Y can be changed according to the operation. For example, as in the case of X, when it is desired to perform an operation that emphasizes the leveling of the number of media, it is conceivable that Y is increased (for example, Y = 3). On the other hand, if it is desired to operate with an emphasis on leveling the number of reservations, it is conceivable that Y is set small (for example, Y = 1). X and Y may be the same value or different values.

  (Step S110) The distribution control unit 153 sets ATM (3) as a transaction distribution destination. If there are a plurality of ATMs (3) that satisfy the condition of step S109, the distribution destination that has the smallest difference in the number of reservations from ATM (1) among the plurality of ATMs (3) is determined as the distribution destination. The distribution control unit 153 assigns a voucher number and a transaction number, and associates information such as the identification information of the ATM (3), the received transaction type, the amount of money, and the number of denominations, and a reserved transaction management table. Register in 152a.

  (Step S111) The distribution control unit 153 sets ATM (1) as a transaction distribution destination. The distribution control unit 153 assigns a voucher number and a transaction number, and associates information such as the identification information of the ATM (1), the received transaction type, the amount of money, the number of denominations, and the reserved transaction management table. Register in 152a.

  In this way, the distribution control unit 153 determines a transaction distribution destination. Then, the distribution control unit 153 registers a record of the reserved transaction in the reserved transaction management table 152a based on the distribution result.

Next, a specific example of queue distribution control will be described. Here, it is assumed that X = 1 and Y = 1 in the following specific examples.
FIG. 15 is a diagram illustrating a specific example of the queue distribution control at the time of cash withdrawal. FIGS. 15A and 15B illustrate distribution candidate tables 151c and 151d in the case of withdrawing 15000 yen (1 million tickets + 5 thousand tickets). The distribution candidate tables 151c and 151d are temporarily provided on the ATM information storage unit 151 by the distribution control unit 153 for processing of distribution control. The allocation candidate tables 151c and 151d are the same tables at different points in time during the queue allocation control process. The distribution candidate table 151c is in the state at the time of step S103 in FIG. The distribution candidate table 151d is in the state at the time of step S107 in FIG.

  The allocation candidate tables 151c and 151d are provided with ATM ID, number of reservations, withdrawal priority (10,000 tickets), withdrawal priority (thousand tickets), and items to be allocated. Information arranged in the horizontal direction of each item is associated with each other to indicate information related to one ATM.

  The setting contents of the items of the ATM ID and the number of reservations are the same as the setting contents of the item having the same name in the ATM management table 151b described with reference to FIG. In addition, the withdrawal priority of 10,000 tickets is set in the withdrawal priority (10,000 tickets). In the withdrawal priority (thousand tickets), the withdrawal priority of 1,000 tickets is set. In the distribution target item, a flag (“1” for distribution target, “0” for non-target) indicating whether or not the ATM is currently selected as a distribution destination is set.

  At the time of the allocation candidate table 151c, among the ATMs 300, 300a, 300b, 300c, and 300d, the ATM 300b (“ATM # 3”) with the smallest number of reservations is selected as the allocation target (flag value “1”). Yes.

  On the other hand, at the time of the allocation candidate table 151d, ATM 300c (“ATM # 4”) and ATM 300a (“ATM # 2”), which have a higher withdrawal priority of 10,000 tickets than the ATM 300b, are specified. According to the processing of steps S105 to S107 in FIG. 14, the ATM 300a whose reservation number difference from the ATM 300b (“ATM # 3”) is X = 1 or less is selected as the transaction distribution destination. Therefore, in the distribution candidate table 151d, the ATM 300a is selected as the distribution target (flag value “1”). In addition, since this transaction is a transaction in which ten thousand tickets are mixed, the distribution control unit 153 selects a distribution target based on the withdrawal priority of 10,000 tickets. When all transactions are made with thousand tickets, the distribution destination is selected by the same processing as that for 10,000 tickets using the withdrawal priority of the thousand tickets.

  FIG. 16 is a diagram illustrating a specific example of the queue distribution control at the time of cash deposit. FIGS. 16A and 16B illustrate distribution candidate tables 151e and 151f in the case of depositing 15000 yen (1 million tickets + 5 thousand tickets). The distribution candidate tables 151e and 151f are temporarily provided on the ATM information storage unit 151 by the distribution control unit 153 for processing of distribution control. The distribution candidate tables 151e and 151f are the same tables at different points in time during the queue distribution control process. The distribution candidate table 151e is in the state at the time of step S103 in FIG. The distribution candidate table 151f is in the state at the time of step S111 in FIG.

  The distribution candidate tables 151e and 151f are provided with ATM ID, number of reservations, deposit priority (10,000 tickets), deposit priority (thousand tickets), and items to be allocated. Information arranged in the horizontal direction of each item is associated with each other to indicate information related to one ATM.

  The setting contents of the items of the ATM ID and the number of reservations are the same as the setting contents of the item having the same name in the ATM management table 151b described with reference to FIG. In addition, the deposit priority of 10,000 tickets is set as the deposit priority (10,000 tickets). The deposit priority of 1000 tickets is set in the deposit priority (thousand tickets). The setting contents of the items to be distributed are the same as the setting contents of the items having the same names described in the distribution candidate tables 151c and 151d in FIG.

  At the time of the allocation candidate table 151e, among the ATMs 300, 300a, 300b, 300c, and 300d, the ATM 300b (“ATM # 3”) with the smallest number of reservations is selected as the allocation target (flag value “1”). Yes.

  On the other hand, at the time of the allocation candidate table 151f, ATM 300d (“ATM # 5”) and ATM 300 (“ATM # 1”) having higher withdrawal priority of 10,000 tickets than the ATM 300b are specified. Among these, there is no one in which the difference in the number of reservations from the ATM 300b (“ATM # 3”) is Y = 1 or less. Therefore, the process proceeds to step S111 in the determination of step S109 in FIG. As a result, the ATM 300b is maintained as the distribution target (flag value “1”). In addition, since this transaction is a transaction in which ten thousand tickets are mixed, the distribution control unit 153 selects a distribution target based on the withdrawal priority of 10,000 tickets. When all transactions are made with thousand tickets, the distribution destination is selected by the same processing as that for 10,000 tickets using the withdrawal priority of the thousand tickets.

  Thereby, in the automatic transaction system of 2nd Embodiment, the media shortage and media excess in each ATM can be suppressed easily. Specifically, the server device 100 determines a transaction distribution destination in consideration of both the number of reservations for each ATM transaction and the priority based on the number of media held by each ATM. The priority of each ATM is determined for each transaction type. For example, the smaller the number of media, the higher the priority for depositing and the lower the priority for withdrawal. On the other hand, the greater the number of media, the lower the priority of deposit and the higher the priority of withdrawal.

  In this way, if the allocation destination is determined in consideration of both the number of reservations and the priority based on the number of media, leveling of transactions distributed to each ATM and leveling of the number of media held by each ATM Both can be realized in a balanced manner. As a result, it is possible to suppress a shortage of media and an excess of media in each ATM while reducing the waiting time of customers.

  Although it has been described that the priority of each transaction is determined according to the number of media held by each ATM, the priority may be determined in consideration of a currently reserved transaction. For example, the medium management unit 156 can obtain the reserved transaction and the number of media on which the transaction is scheduled with reference to the reserved transaction management table 152a stored in the reservation information storage unit 152.

  Specifically, the medium management unit 156 determines the priority by subtracting the number of media scheduled for withdrawal from the number of media held by the corresponding ATM. In the example of the reserved transaction management table 152a, in ATM 300, a total of four tickets are scheduled to be withdrawn in total for each transaction, and a total of two is scheduled to be withdrawn. Therefore, the priority is determined by subtracting two from the number of tickets that the ATM 300 holds.

  Further, the medium management unit 156 determines the priority by subtracting the number of mediums to be deposited from the number of mediums held by the corresponding ATM. Speaking of an example of the reserved transaction management table 152a, in ATM 300, a thousand tickets are scheduled to be dispensed in total for each transaction, and a total of 5 deposits are scheduled to be deposited. Therefore, the priority is determined by adding 5 to the number of thousand tickets held by the ATM 300.

In this way, if priority is determined in consideration of reserved transactions, the number of media in each ATM can be leveled more efficiently.
Next, an example of a screen (GUI) in the automatic transaction system according to the second embodiment will be described. First, an example of a screen for ticketing processing will be described.

FIG. 17 is a diagram illustrating a first screen example of the ticketing process. In the following description, the display screen of the ticket issuing terminal device 200 corresponding to each step in FIG. 12 will be described along each step number.
The ticket issuing terminal device 200 displays a screen on which a message prompting the customer to insert a cash card is displayed on the monitor provided therein (step ST11). When the insertion of the cash card is accepted, a screen for prompting a transaction selection input is displayed (step ST12). For example, the customer can select any transaction by operating an input device connected to the ticketing terminal device 200. Here, it is assumed that “withdrawal” is selected by the customer.

  Upon receiving the transaction selection input, the ticket issuing terminal device 200 displays a screen that prompts the input of a personal identification number (step ST13). When the ticket issuing terminal device 200 receives the input of the personal identification number, the ticket issuing terminal device 200 displays a screen prompting the input of the transaction amount (here, the amount to be paid) (step ST14).

  When the ticket issuing terminal device 200 receives an input of the transaction amount, the ticket issuing terminal device 200 transmits a balance inquiry request to the server device 100 to perform a balance inquiry procedure. This is for personal authentication. The ticket issuing terminal device 200 displays a screen that prompts the customer to wait (step ST15). For example, a message “Processing in progress. Please wait.” Is displayed on the screen. This screen is displayed until a balance inquiry response is received from server apparatus 100 in step ST18 of FIG.

  When the ticket issuing terminal device 200 receives a notification that the balance inquiry is successful from the server device 100, the ticket issuing terminal device 200 displays a screen for prompting confirmation of the transaction content input by the customer (step ST19). Then, the process proceeds to step ST20 in FIG.

FIG. 18 is a diagram illustrating a second screen example of the ticketing process. In the following description, the display screen of the ticket issuing terminal device 200 corresponding to each step in FIG. 12 will be described along each step number.
When the ticket issuing terminal device 200 receives an input for confirming transaction details, the ticket issuing terminal device 200 transmits a voucher issue permission request to the server device 100. The ticket issuing terminal device 200 displays a screen that prompts the customer to wait (step ST20). This screen is displayed until a voucher issue permission response is received from the server apparatus 100 in step ST23 of FIG.

  When the ticket issuing terminal device 200 receives the exchange ticket issue permission response from the server device 100, the ticket issuing terminal device 200 displays a screen that prompts the user to confirm the ticket issue (step ST24). On this screen, for example, the transaction content and transaction amount entered by the customer are displayed, and an interface for selecting whether to issue a ticket or add another transaction is displayed. For example, it may be possible to provide an “issue” button for selecting a ticket issue and a “continuous” button for adding another transaction on the screen. Here, when ticketing is selected, the ticketing terminal device 200 proceeds with the process to step ST25 and issues a ticket. On the other hand, when the addition of another transaction is selected, the ticket issuing terminal device 200 advances the process to step ST12a and adds the transaction.

  When ticket issuing is selected, the ticket issuing terminal device 200 displays a screen that prompts receipt of a statement slip and standby in the lobby (step ST25). At this time, the waiting time predicted by the server apparatus 100 is displayed on the screen.

  When the addition of another transaction is selected, the ticket issuing terminal device 200 displays a screen that prompts selection of the next transaction (step ST12a). This screen replaces the screen of step ST12 shown in FIG. When the next transaction selection is input on the displayed screen, the ticket issuing terminal device 200 continues the processing from step ST13 onward. If the same cash card is used, the input of the personal identification number in step ST13 may be omitted. Further, a screen prompting whether or not to change the cash card is displayed between steps ST12 and ST13, and when changing, a screen prompting the insertion of the next cash card may be displayed.

Next, an example of a transaction processing screen (GUI) using a voucher will be described.
FIG. 19 is a diagram illustrating a first screen example of transaction processing using a voucher. In the following description, the display screen of ATM 300 corresponding to each step of FIG. 13 will be described along each step.

  The ATM 300 displays a screen displaying a message prompting the customer to insert a cash card on the display 306a (step ST33). On this screen, the voucher number of the voucher owned by the customer is displayed. When accepting the insertion of the cash card, the ATM 300 displays a screen that prompts the user to select and input a personal identification number (step ST34).

  When the ATM 300 accepts the selection input of the personal identification number, the ATM 300 displays a screen prompting the input of the transaction number (step ST35). When the transaction number is input, the ATM 300 transmits a transaction number inquiry request to the server device 100. The ATM 300 displays a screen that prompts the customer to wait (step ST36). This screen is displayed until a transaction number inquiry response is received in step ST37 of FIG.

  When ATM 300 receives the transaction number inquiry response from server device 100, ATM 300 displays a screen that prompts confirmation of the transaction content (step ST38). On this screen, for example, the transaction content and transaction amount entered by the customer at the time of transaction reservation are displayed, and a button (transaction decision button) for inputting confirmation of the transaction is displayed.

  When the ATM 300 receives an input for confirming the transaction content, the ATM 300 transmits a transaction execution request to the server device 100. The ATM 300 displays a screen that prompts the customer to wait (step ST39). This screen is displayed until a transaction execution response is received from server device 100 in step ST44 of FIG. Then, the process proceeds to step ST45 in FIG.

FIG. 20 is a diagram illustrating a second screen example of transaction processing using a voucher. In the following description, the display screen of ATM 300 corresponding to each step of FIG. 13 will be described along each step.
When the ATM 300 receives the transaction completion notification from the server device 100, the ATM 300 displays a screen that prompts the user to receive a usage statement slip, a cash card, cash, and the like (step ST45).

With such a GUI, the customer can perform a transaction in the automatic transaction system of the second embodiment.
In this way, if the customer inputs the transaction number printed on the voucher, the customer can immediately start the transaction entered when the voucher is issued, so that the transaction at the ATM 300 can be performed efficiently.

[Third Embodiment]
Next, a third embodiment will be described. Differences from the above-described second embodiment will be mainly described, and description of similar matters will be omitted.

  In the second embodiment, it has been described that the server device 100 switches between normal operation and operation using a voucher according to an instruction from the operation switching terminal device 500. On the other hand, the server apparatus 100 may manage the operation status of each ATM and automatically switch the operation. In the third embodiment, the server device 100 provides a function of performing the switching.

  Here, the configuration of the automatic transaction system of the third embodiment is the same as the configuration of the automatic transaction system of the second embodiment described in FIG. Also, the hardware configuration and functional configuration of each device constituting the automatic transaction system are the same as the hardware configuration and functional configuration of each device described with reference to FIGS.

  However, the operation switching unit 140 stores the average transaction interval table in a predetermined storage unit on the RAM 103 (or the HDD 104), and manages the operation status of each ATM. The average transaction interval table is data for managing the average of time intervals at which transactions are performed at each ATM.

  FIG. 21 is a diagram illustrating an example of an average transaction interval table according to the third embodiment. The average transaction interval table 141 is provided with items of ATM ID and average transaction interval. Information arranged in the horizontal direction of each item is associated with each other to indicate one ATM information.

  ATM identification information is set in the ATM ID item. In the item of average transaction interval, an average value of time intervals in which transactions are performed is set. The unit of the set value of the average transaction interval item is, for example, second. The average transaction interval can be calculated, for example, by taking the average of transaction intervals for past m transactions (for example, about m = 10). The average is obtained by an arithmetic average, for example.

  For example, information that the ATM ID is “ATM # 1” and the average transaction interval is “5” is set in the average transaction interval table 141. This indicates that the average value of the time interval at which transactions are performed at ATM 300 is 5 seconds.

  The operation switching unit 140 periodically refers to the average transaction interval table 141 and monitors the congestion status of each ATM. When the automatic switching system is normally operated, the operation switching unit 140 switches to the operation using the voucher when detecting the congestion of the automatic transaction system. The conditions for detecting congestion are as follows.

(Congestion detection condition) The average transaction interval of all ATMs is smaller than the threshold value Z.
In addition, the operation switching unit 140 returns to normal operation when it detects congestion cancellation during operation using a voucher. The conditions for detecting congestion elimination are as follows.

(Congestion detection condition) The average transaction interval of all ATMs is larger than the threshold value Z.
For the threshold value Z, for example, about 5 to 10 seconds is set.
Next, a processing procedure of the automatic transaction system according to the third embodiment having the above configuration will be described. First, normal transaction processing will be described.

  FIG. 22 is a sequence diagram showing transaction processing at the normal time. In the following, the process illustrated in FIG. 22 will be described in order of step number. Here, in the following description, it is assumed that all ATMs are in the normal mode (normal operation state). The ATM 300 is described as an example, but the same applies to other ATMs.

  (Step ST51) When the transaction of the previous customer is completed and preparation for performing the next transaction is completed, the ATM 300 notifies the customers on the lane 90 to that effect. The customer U2 lined up at the top of the lane 90 moves in front of the ATM 300.

  (Step ST52) The ATM 300 displays on the display 306a a GUI instructing to insert a cash card into the card unit 305b. When the ATM 300 accepts the insertion of the cash card of the customer U2, the ATM 300 acquires the account number recorded on the cash card.

(Step ST53) The ATM 300 transmits a transaction start notification to the server device 100.
(Step ST54) The ATM 300 displays a GUI that prompts input of a transaction type. The ATM 300 receives the transaction type input by the customer U2.

(Step ST55) The ATM 300 displays a GUI that prompts the input of a personal identification number. The ATM 300 accepts an input of a personal identification number by the customer U2.
(Step ST56) The ATM 300 displays a GUI that prompts input of the transaction amount. ATM300 receives the input of the transaction amount by customer U2. Here, if the transaction type is payment, insertion of the medium by the customer U2 is accepted.

  (Step ST57) The ATM 300 transmits a transaction execution request to the server device 100. The transaction execution request includes the account number, password, transaction type and transaction amount information of the customer U2.

(Step ST58) The server apparatus 100 transmits a transaction execution request to the host apparatus 400 based on the transaction execution request.
(Step ST59) The host device 400 executes the specified transaction based on the transaction execution request received from the server device 100. The host device 400 transmits a transaction completion response of the transaction to the server device 100.

(Step ST60) Upon receiving the transaction completion response from the host device 400, the server device 100 transmits a transaction execution response indicating that the requested transaction is completed to the ATM 300.
(Step ST61) Upon receiving the transaction execution response from the server device 100, the ATM 300 releases the cash card of the customer U2. In the case of a withdrawal transaction, a medium such as ten thousand tickets is released.

(Step ST62) When the cash card or the like is received by the customer U2, the ATM 300 transmits a transaction end notification to the server device 100.
In this way, each ATM carries out normal transaction processing. When the operation switching unit 140 receives the transaction end notification in step ST62, the operation switching unit 140 starts counting the transaction interval time of the ATM 300. And operation switching part 140 will stop this count, if the transaction start notice of the next transaction is received from ATM300. In this way, the operation switching unit 140 can measure the transaction interval time per transaction of the ATM 300. The operation switching unit 140 measures the transaction interval time for each ATM, and calculates the average transaction interval time of each ATM for the past m transactions.

FIG. 23 is a sequence diagram showing operation switching control. In the following, the process illustrated in FIG. 23 will be described in order of step number.
(Step ST71) The server apparatus 100 refers to the average transaction interval table 141 and detects that the “congestion detection condition” described in FIG.

  (Step ST72) The server apparatus 100 specifies ATM which switches from normal mode to voucher mode. The ATM to be switched is defined in advance in a predetermined storage unit on the RAM 103 (or HDD 104), for example. It is assumed that the ATM 300 is included in the switching target.

(Step ST73) The server apparatus 100 instructs the ATM 300 to switch from the normal mode to the voucher mode (operation switching instruction).
(Step ST74) When the ATM 300 receives the operation switching instruction from the server device 100, the ATM 300 switches the operation mode of the ATM 300 from the normal mode to the voucher mode. The ATM 300 transmits a switch completion notification to the server device 100.

  (Step ST <b> 75) Upon receiving the switching completion notification from the ATM 300, the server device 100 changes the setting of the ATM management table 151 b stored in the ATM information storage unit 151. Specifically, in the ATM management table 151b, the setting of the operation mode item of the ATM 300 is changed from “normal mode” to “exchange ticket mode”. In steps ST73 to ST75, if there are other ATMs to be switched, the server apparatus 100 performs the same processing for other ATMs.

(Step ST76) The server device 100 notifies the ticket issuing terminal device 200 of the start of operation using a voucher (operation start instruction).
(Step ST77) Upon receiving an operation start instruction from the server device 100, the ticket issuing terminal device 200 starts issuing exchange vouchers. The ticket issuing terminal device 200 responds to the server device 100 that the operation has started (operation start response). Steps ST76 and ST77 are the same for the ticket issuing terminal devices 200a, 200b,. The server device 100 transmits an operation start instruction to the ticket issuing terminal devices 200a, 200b,. Then, the ticket issuing terminal devices 200a, 200b,... That have started operation in response to the instruction transmit an operation start response to the server device 100.

(Step ST78) The server device 100 reports to the operation switching terminal device 500 that the operation has been switched to the operation using the voucher (operation switching report).
(Step ST79) When receiving the operation switching report from the server device 100, the operation switching terminal device 500 notifies the administrator of the automatic transaction system that the operation has been switched. For example, it is possible to display the message on the screen of the operation switching terminal device 500, or to send an e-mail describing a message indicating the message with the administrator's mail address as the destination.

  In this way, the server apparatus 100 monitors the operation status of each ATM, and switches from normal operation to operation using a voucher when detecting congestion. As a result, the operation mode of the ATM to be switched is changed to the voucher mode. Thereby, it becomes possible to switch operation appropriately at the time of congestion of each ATM.

  In addition, the server apparatus 100 can acquire the average transaction interval of each ATM by receiving the transaction start notification and the transaction end notification from each ATM even when using the voucher. Then, when the “congestion resolution detection condition” described in FIG. 21 is satisfied, the operation is automatically switched from the operation using the voucher to the normal operation. That is, the server apparatus 100 refers to the ATM management table 151b and controls to change the ATM whose operation mode item is set to the “exchange ticket mode” to the normal mode.

  As described above, by automatically switching the operation method at the time of congestion and when the congestion is eliminated, the operation can be switched more appropriately according to the congestion status of the automatic transaction system. Furthermore, it is possible to reduce the work load accompanying the judgment and operation for changing the operation of the administrator.

DESCRIPTION OF SYMBOLS 1, 2 Information processing apparatus 1a Transaction management part 1b Medium management part 1c Control part 3, 3a, 3b Automatic transaction apparatus

Claims (8)

A transaction management unit that manages the number of reservations of transactions reserved by each of a plurality of automatic transaction apparatuses;
A medium management unit that manages the priority of each of the plurality of automatic transaction apparatuses, for each type of transaction related to the medium, according to the quantity of medium held by each of the plurality of automatic transaction apparatuses;
When a transaction type related to a medium is input, an automatic transaction apparatus that assigns the input transaction based on the number of reservations managed by the transaction management unit and the priority managed by the medium management unit A control unit for determining
An information processing apparatus.   The control unit includes a first automatic transaction apparatus having the smallest number of reservations among the plurality of automatic transaction apparatuses, and a priority of the input transaction type is higher than that of the first automatic transaction apparatus. Or more than one second automatic transaction device, and among the one or more second automatic transaction devices, the number of reservations of the first automatic transaction device and the one or more second automatic transaction devices The information processing apparatus according to claim 1, wherein an automatic transaction apparatus having a reservation number difference between each automatic transaction apparatus and a reservation number smaller than a predetermined threshold is set as the distribution destination.   The information processing apparatus according to claim 2, wherein when there is no automatic transaction apparatus in which the difference in the number of reservations is smaller than the predetermined threshold, the control unit sets the first automatic transaction apparatus as the distribution destination. The control unit obtains the type of transaction and the number of media scheduled for transaction, and stores it in a storage unit in association with information indicating an automatic transaction apparatus as a distribution destination.
The medium management unit determines the priority of each of the plurality of automatic transaction apparatuses according to the number of media held by each of the plurality of automatic transaction apparatuses and the number of mediums scheduled for transaction stored in the storage unit. To
The information processing apparatus according to any one of claims 1 to 3. The control unit stores information indicating the automatic transaction apparatus as the distribution destination and the content of the input transaction in association with predetermined identification information and stores the information in the transaction storage unit,
When the transaction management unit receives identification information from any of the plurality of automatic transaction devices, the transaction management unit refers to the transaction storage unit and confirms whether the information indicating the automatic transaction device is associated with the identification information When the information indicating the automatic transaction apparatus is associated with the identification information, the transaction content corresponding to the identification information is transmitted to the automatic transaction apparatus.
The information processing apparatus according to any one of claims 1 to 4.   The type of the transaction is any one of a withdrawal for taking out a medium from any of the plurality of automatic transaction apparatuses and a deposit for inserting a medium into any of the plurality of automatic transaction apparatuses. The information processing apparatus according to any one of the above. An input unit for accepting an input operation of a transaction type related to a medium by a user;
A transmission unit for transmitting a type of transaction related to the medium received by the input unit;
A first information processing apparatus comprising:
A transaction management unit that manages the number of reservations of transactions reserved by each of a plurality of automatic transaction apparatuses;
A medium management unit that manages the priority for each type of transaction according to the quantity of medium held by each of the plurality of automatic transaction apparatuses;
When receiving the type of transaction related to the medium transmitted by the transmission unit, based on the reservation number managed by the transaction management unit and the priority managed by the medium management unit, A control unit for determining an automatic transaction apparatus to be
A second information processing apparatus comprising:
An information processing system. A distribution method executed by the information processing apparatus,
When the type of transaction related to the medium is input, the number of transactions reserved for each of the plurality of automatic transaction apparatuses and the number of mediums held by each of the plurality of automatic transaction apparatuses for each type of transaction Based on the priority, determine the automatic transaction device to which the input transaction will be distributed,
Distribution method.

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