JP6023597B2 - Cash processing system and method - Google Patents

Description

  The present invention relates to a cash processing system and method, and in particular, when a transaction is unsuccessful due to a failure occurring at a center computer connected to an automatic cash transaction processing apparatus (hereinafter simply referred to as ATM (Automated Tellers Machine)) that performs automatic cash transactions. Concerning cash processing.

  A number of automated teller machines (hereinafter referred to as ATM (Automated Tellers Machine)) that perform cash transactions such as cash deposits and withdrawals and transfers, and a central computer (hereinafter simply referred to as the center) that collectively manages user account information In the cash processing system connected via the Internet, the transaction information traded by ATM is transmitted to the center to update and manage the user's account information.

  If there is an area where the quality of the communication line or the operating status of the center is unstable in the cash processing system, the ATM is operating normally, but the transaction is due to a communication line failure or a failure on the center side. May not finish normally.

  For example, in emerging countries such as India, if an ATM transaction cannot be completed due to a communication failure or a center failure during a deposit transaction, it is unknown whether the account information managed by the center has been updated successfully. The operation of collecting the input cash in the ATM is common. Furthermore, ATM processing may be delayed due to a communication failure or the like, and a user who cannot wait can press the “Cancel” button and leave the site. In this case, the inserted cash is collected in the ATM.

  Regarding the processing of transactions due to communication failures with the center or failures on the center side, for example, in Patent Document 1, transaction information is stored in a file in the terminal, the transaction is processed normally, and stored in the file after the center is restored. In addition, a transaction processing system is described in which transaction information during a failure is transmitted to the center.

JP 2004-295614 A

  It is necessary to return the cash collected in the ATM due to transaction failure to the user. When returning cash, the clerk needs to check with the center or investigate the cash collected in the ATM, and confirm whether the cash return declaration from the user is true or false. The staff takes a lot of time and labor for such work.

  Although the technology described in Patent Document 1 refers to management of transaction information associated with a failure on the center side, since the terminal is premised on an information terminal used for settlement processing, handling of cash, particularly due to transaction failure. It is not assumed that cash will be collected and returned to the user. There is no such suggestion.

  An object of the present invention is to return cash collected by an ATM as a transaction failure to a user without taking the trouble of an attendant.

The cash processing system according to the present invention preferably includes an operation unit operated by a user, a cash handling mechanism unit that deposits at least cash and stores or collects cash therein, and the operation unit and the cash handling mechanism. A plurality of ATMs having a control unit for controlling the unit to create transaction information including the amount to be deposited and the account information of the user, and a first storage unit for storing the information,
A second storage unit connected to the plurality of ATMs via a communication line and managing user account information, and updating the account information in the second storage unit based on the transaction information transmitted from the ATM A center computer having a data processing unit for processing,
After the transaction information is transmitted from the ATM to the center computer, when the cash transaction is not established, the cash handling mechanism of the ATM collects the received cash, and the control unit is the cash that is not established. Transaction unsuccessful data in which the amount of money and the account information of the user are associated are stored in the first storage unit,
Thereafter, the control unit transmits the transaction failure data stored in the first storage unit to the center computer,
The data processing unit of the center computer stores the transaction failure data transmitted from the ATM in the second storage unit in association with the account information,
Thereafter, when a user having the same account information makes a transaction at any one of the ATMs, the data processing unit of the center computer includes the account information included in the transaction failure data stored in the second storage unit. And information on the return amount to the ATM,
The control unit of the ATM is configured as a cash processing system characterized in that the return amount included in the received transaction failure data is returned to the account information user.
The present invention is also grasped as a cash processing method in the cash processing system.

  According to the present invention, it is possible to automatically return cash collected in an ATM as a transaction failure to a user without taking the trouble of an attendant. This saves the labor and time required for the conventional cash return and further improves the convenience of cash transactions.

The figure which shows the structure of a cash processing system. The figure which shows the structural example of cash return required list | wrist and cash return required DB. The figure which shows the example of the display screen at the time of transaction failure. The flowchart which shows the process at the time of transaction failure. The flowchart which shows the process at the time of transaction failure.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings.
FIG. 1 shows the configuration of a cash processing system.
2. Description of the Related Art A cash processing system applied to a financial institution is configured by connecting a large number of ATMs 1 to a center computer (hereinafter simply referred to as a center) 2 that manages user account information via a communication line (one unit is shown). Only ATMs are shown).

  ATM1 is an automatic cash transaction apparatus that automatically executes cash transactions such as deposits and withdrawals requested by users, and includes an operation unit 13, a card mechanism unit / detail slip mechanism unit 14, a passbook mechanism unit 15, and banknote deposit and withdrawal. It has a mechanism unit 16, a coin deposit / withdrawal mechanism unit 17, a file unit 18 for storing transaction information, a line connection unit 19 for exchanging information with the center via a communication line, and a control unit 12 for controlling these units. Configured.

  In the above configuration, the operation unit 13 includes an input unit that inputs information necessary for a user to perform a transaction, and a display unit that displays a guidance screen for the transaction. In general, the operation unit 13 uses a touch panel type input display in which an input unit and a display unit are integrally formed. In the card mechanism / specification mechanism unit 14, the card mechanism unit inserts and ejects the user's transaction card into the device, reads / writes information from / to the magnetic stripe of the transaction card or IC chip, and the embossed portion of the transaction card. Image reading function. The statement slip mechanism unit prints the transaction contents on the statement slip in the printing unit, and discharges the statement slip. The passbook mechanism unit 15 has a user's passbook insertion / discharge operation, information reading / writing operation on the magnetic stripe attached to the passbook, a passbook printing function, and the like. The banknote deposit / withdrawal mechanism unit 16 and the coin deposit / withdrawal mechanism unit 17 have a function of depositing and dispensing banknotes and coin cash, a function of identifying and transporting cash, and a function of storing cash in the storage unit or collecting it in the recovery unit.

  The DB file unit 18 stores the transaction information file 181 for storing the transaction information by the user, and the transaction information until the transaction information is transferred to the center when cash is collected in the apparatus without establishing the transaction of cash. Is stored in the cash return required list 182. The control unit 12 includes a processor (CPU) that executes a program to process cash transaction information, a memory that stores transaction information, a storage device, and the like.

  The cash return requirement list 182 records information related to cash to be returned to the user due to transaction failure. The transaction failure means that the deposit or withdrawal transaction ends without updating the user account information managed by the center 2. The configuration of the cash return requirement list 182 will be described later with reference to FIG.

  The center 2 stores user account information, and updates and manages account balance information for each transaction. The center 2 is connected to the ATM 1 via a communication line, an account information file 231. And a file unit 23 for storing the cash return DB 232, a data processing unit 24 for performing data processing on various transaction information, and a file control unit 25 for controlling reading and writing of the file unit 23. Here, the data processing unit 24 is configured by a processor that executes information processing by executing a program, and the file unit 23 is configured by a storage device such as a hard disk device.

  The account information file 231 records information relating to transaction balance and the like for each user account information. The cash return requirement DB 232 stores information on the cash return requirement list 182 transmitted from the ATM 1. The configuration will be described later with reference to FIG.

With reference to FIG. 2, the structural example of cash return required list 182 and cash return required DB232 is demonstrated.
As shown in (A), the cash return requirement list 182 includes the account number 1821 of the user who has failed to complete the transaction, and the date and time when the cash received by the user was taken into the ATM (that is, the date and time when the transaction failed). The generated transaction date and time 1822, the return required amount 1823 indicating the return amount to the user, and the creation date and time 1824 indicating the date and time when the cash return requirement list is created are configured.

As shown in (B), the cash return requirement DB 232 includes the account number 2321 of the user who has failed to complete the transaction, the transaction date and time 2322 that indicates the date and time that the interest transaction has failed, and the return requirement that indicates the amount to be returned to the user. It is composed of a money amount 2323, a creation date and time 2324 for creating a cash return requirement list for the account number, and a management flag 2325 indicating whether or not cash has been returned to the user. The management flag 2325 is indicated by “1” when the cash has been returned and “0” when the cash has not been returned.
In addition, when there are a plurality of account numbers of users requiring cash return, a plurality of entries having the above configuration are created. That is, each time an account number increases, one entry is added.

FIG. 3 shows an example of a display screen when a transaction is not established.
(A) is an example of the screen 30 displayed on the display unit when a transaction is not established. When a transaction failure occurs, a screen indicating that the ATM can no longer be used and that an inquiry is required is displayed.

(B) is a screen 31 displayed for a user who makes a transaction at an ATM at the next opportunity after the transaction is not established.
Normally, when a user starts a transaction at an ATM, a medium such as a transaction card or a passbook is inserted into the card mechanism unit 14, and the user's personal identification number is input to the input unit of the operation unit 13 or corresponds to the account number. When cardless transaction is selected, the control unit 12 starts transaction processing.

  At that time, it is searched whether the user's account number is an account number registered in the cash return requirement DB 232 of the center 2, and if it is the corresponding account number, the control unit 12 displays the screen 31 on the display unit of ATM1. To do. The user can select any of the items 312 to 314 displayed as options.

  For example, when the item “Return here (312)” (cash return) is selected, the cash that has not been established (ie, the cash (banknote or coin) that has been temporarily stored) is returned to the user. Further, when the item “Account Deposit (313)” is selected, cash equivalent to the return is deposited into the user's account. In addition, assuming that the user is not aware, an item “Want to respond at the window (314)” may be provided.

  (C) pays out cash to be returned at ATM1 when “I want to respond at the counter (314)” is selected on the screen 31 and “Return here (312)” is selected It is an example of the screen 32 displayed when no is possible.

Next, with reference to FIG. 4A-FIG. 4B, the processing operation at the time of the transaction failure by a center failure is demonstrated.
In the state where the transaction selection screen such as deposit and withdrawal is displayed on the display section of the operation unit 13 of the ATM 1, the user selects, for example, a deposit transaction, and further selects a card transaction or a cardless transaction, and an input screen. Enter a PIN. The control part 12 confirms that it is a user's legitimate password, and starts a deposit transaction (S400).

  When the control unit 12 displays a cash insertion guidance screen on the display unit, the user inserts banknotes or coins into the banknote deposit / withdrawal mechanism unit 16 or the coin deposit / withdrawal mechanism unit 17 according to the guidance screen (S401). (Hereinafter, in the case of the coin deposit / withdrawal mechanism unit 17, the bill deposit / withdrawal mechanism unit 16 is described as an example.) The control unit 12 counts the number of bills inserted into the bill deposit / withdrawal mechanism unit 16. The total amount of deposit is calculated (S403). Then, the control unit 12 displays the total deposit amount on the display unit (S404), and when the user confirms and displays the total amount displayed on the input unit (S405), the control unit 12 performs center transmission. (S406). When the total amount of deposit is confirmed by the user, the control unit 12 creates a transaction information file 181 in which the transaction amount (total amount of deposit) is associated with the account number of the user, and the transaction information file 181 is stored in the file unit 18. Store temporarily. The control unit 12 performs center transmission by transmitting a message including the transaction information file 181 stored in the file unit to the center 2 via the line connection unit 19 and the communication line.

  It is assumed that a failure occurs in the communication line or the center 2 (hereinafter referred to as the center side) after the center transmission (S51). In message communication from ATM 1 to center 2, control unit 12 determines that normal communication and transaction processing have been performed by receiving a response message from center 2 within a predetermined time after ATM 1 transmits the message. If normal, the center 2 updates the user's account information and sends a transaction completion response message to the ATM 1 within a certain time. When the control unit 12 of the ATM 1 receives the response message indicating that the transaction has been completed (when normal), the control unit 12 controls the display unit to display a display screen indicating that the transaction has ended, and further controls the card mechanism unit 14. The operation of returning the transaction card to the user and the operation of printing and issuing the statement by controlling the statement slip mechanism.

  On the other hand, if the control unit 12 of the ATM 1 does not receive a response message from the center 2 within a certain time after sending the message including the transaction information file 181 to the center 2 due to a failure on the center 2 side, It is determined that the transaction has not been established (S407). In this case, the account information file 231 of the user in the center 2 is not updated. When the control unit 12 determines that the transaction is not established, the banknote deposit / withdrawal mechanism unit 16 is controlled to collect the banknote that the user tried to deposit into the collection unit (S408).

  Further, the control unit 12 creates a cash return requirement list 182 related to the transaction that has not been established, and stores it in the file unit 18 (S409). And the control part 12 displays the screen 30 on a display part, and complete | finishes the transaction of the user (S4010). At the end of the transaction, the transaction card inserted into the card mechanism unit 14 is returned to the user, and the passbook inserted into the passbook mechanism unit 15 is returned.

  At the end of the transaction, the failure of Center 2 may not have been recovered. Thereafter, when the ATM 1 receives a message transmitted from the center 2 and the control unit 12 determines that the failure of the center has been recovered (S52), the control unit 12 stores the cash return requirement list 182 stored in the file unit 18. Is transmitted to the center 2 via the line connection unit 19 (S4011). If there are a plurality of cash return requirement lists 182, all of them are transmitted to the center 2.

  When the data processing unit 24 of the center 2 receives the cash return requirement list 182 transmitted from the ATM 1 (S421), it creates an entry (FIG. 2B) of the cash return requirement DB 232 for each cash return requirement list 182. (S422). That is, the file control unit 25 reads the cash return requirement DB 232 and adds a newly created cash return requirement list entry.

  Thereafter, processing when the same user who has failed to make a transaction makes a transaction using the ATM of the same financial institution (see FIG. 4B) will be described. In that case, as a feature of the present embodiment, a process of returning cash that has previously been unsuccessful to the user is performed.

  When the user selects a card transaction or a cardless transaction in a state where a transaction selection screen such as deposit and withdrawal is displayed on the display unit of the operation unit 13 of the ATM 1 as in a normal transaction, the control unit 12 starts a transaction (S412). In accordance with the guidance screen displayed on the display unit of the operation unit 13, the user inputs a personal identification number from the operation unit 13 (S413). The control part 12 transmits the transaction information including the account number recorded on the user's transaction card and the entered password to the center 2 (S414).

  When the center 2 receives the transaction information transmitted from the ATM 1 and the data processing unit 24 confirms that the user's personal identification number is valid, the cash return required DB 232 is searched and the received account number is obtained. It is checked whether the entry to be included is registered in the cash return requirement DB 232 (S423). As a result of this check, when the entry including the account number is not registered in the cash return requirement DB 232, the data processing unit 24 instructs the ATM 1 to perform a normal transaction (S427). In a normal transaction, the control unit 12 of the ATM 1 displays a transaction selection screen such as deposit or withdrawal on the display unit of the operation unit 13 and is selected by the user.

  If an entry including the account number is registered in the cash return requirement DB 232 as a result of the check, a characteristic process is performed (S423 “Yes”). That is, the data processing unit 24 reads the cash return required entry data (cash return required data) corresponding to the account number of the user registered in the cash return required DB 232 and via the line connection unit 22. The transaction information is transmitted to the ATM 1 that has transmitted the transaction information (S424).

  When the ATM 1 receives the cash return required data transmitted from the center 2 via the line connection unit 19, the control unit 12 displays a screen 31 to the effect that “the banknote of the previous transaction is being deposited” on the display unit ( S415). The user can operate the input unit and select one of “return here” (cash return), “account payment”, and “response at the window” displayed on the screen 31. (S416).

  When the user selects “return on this spot”, the control unit 12 confirms the state of the cash loading in the banknote deposit / withdrawal mechanism unit 16 (or the coin deposit / withdrawal mechanism unit 17), and if the cash can be paid out. (S416 “OK”), the bill depositing / dispensing mechanism unit 16 (or the coin depositing / dispensing mechanism unit 17) converts the bill (or coin) of the amount deposited from the user when the transaction is not established (that is, the amount of money required for return) into the bill ( The coin is drawn out from the storage unit and returned to the user (S418). And the control part 12 transmits the message to the center 2 that cash has been returned about the account number of the said cash return required data.

  When the center 2 receives this notification, the data processing unit 24 rewrites the management flag 2325 of the entry corresponding to the account number in the cash return requirement DB 232 to “1” under the control of the file control unit 25 (S426). As a result, the process of returning the cash that has been unsuccessful is completed, and thereafter, the process proceeds to a normal transaction process (S427).

In the selection by the screen 31, when the user selects “account deposit”, the control unit 12
A message is sent to the center 2 indicating that the amount of money required for the return of the account number of the cash return required data is to be deposited.

  When the center 2 receives this notification, under the control of the file control unit 25, the data processing unit 24 processes the amount required for return to the account number of the account information file 231 and updates the account balance (S425). ). Then, the management flag 2325 of the entry corresponding to the account number in the cash return requirement DB 232 is rewritten to “1” (S426). As a result, the process of returning the cash that has been unsuccessful is completed, and thereafter, the process proceeds to a normal transaction process (S427).

Further, when the user selects “corresponding to the window” in the selection on the screen 31, the control unit 12 displays the screen 32 on the display unit (S419). When viewing the display on the screen 32, the user goes to the window of the financial institution. In this case, after receiving the explanation from the attendant, cash is returned or the account is deposited at the window.
After the above processing when the transaction is not established, the entry whose management flag in the cash return requirement DB 232 is “1” is deleted after a predetermined time has elapsed (S428).

  As described above, if the cash that was deposited / paid at ATM is taken into the banknote (coin) deposit / withdrawal mechanism and the transaction is not successful due to a failure on the center side, a cash return requirement list is created and the data If the user conducts a transaction at an ATM after that, the cash is returned or the account is deposited according to the user's selection according to the cash return requirement list data managed by the center. To do. As a result, it is possible to save the time and effort involved in returning cash to the clerk and to improve the convenience of the user's cash transaction.

In the first embodiment, an initial transaction and transaction processing for returning cash (processing of FIGS. 4A and 4B) are performed using ATMs of the same financial institution.
In the second embodiment, even in a system (a partner financial institution transaction system) that performs cash transactions using ATMs of different financial institutions, cash return processing at the time of transaction failure is possible.

  For example, it is assumed that a user who has a transaction card of financial institution A initially makes a deposit transaction at an ATM of financial institution A and the transaction is not established. In this case, the cash return requirement DB 232 described in the first embodiment is formed in the center of the financial institution A (center computer A). Thereafter, it is assumed that the same user starts a transaction at an ATM of a financial institution B that is affiliated with the financial institution A. In this case, the ATM control unit of the financial institution B transmits the transaction information (including the account number and the user's personal identification number) by the user to the center computer B of the financial institution B. The center computer B Then, the transaction information is transmitted to the center computer A of the financial institution A.

  The center computer A checks whether the user's password is valid and checks whether the account number of the user is registered in the cash return requirement DB 232 (FIG. 4B, step S423). As a result of the check, if there is an account number for which the transaction is not established, the cash return required data is transmitted to the center computer B. The center computer B displays the screen 31 (FIG. 3) on the ATM display section of the financial institution B in which the user is dealing, and selects the mode of cash return (FIG. 4B, step S415).

  Subsequent operations are basically the same as the processing of FIG. 4B. In short, the first embodiment differs from the first embodiment in that the center computer B is interposed between the ATM of the financial institution B with which the user trades and the center computer A of the financial institution A with which the user has an account. It will be appreciated that the essential features of the processing operation of the time (FIGS. 4A, 4B) remain unchanged.

In the first and second embodiments, the cash return process at the time when the transaction is not established is performed by using the opportunity for the user to make a transaction at the ATM later.
In the third embodiment, the cash return process when the transaction is not established is performed not on the transaction using the ATM but on the occasion that the user uses the internet banking service of the financial institution.

As a premise, it is assumed that the user makes a deposit transaction at ATM and the transaction is not established, and the center 2 has the cash return requirement DB 232 of the first embodiment.
When the user receives the Internet banking service of the financial institution, the user accesses his / her account information file 231 of the center 2 using his / her PC (personal computer) or portable terminal (hereinafter simply referred to as user terminal). At this time, transaction information including the user's personal identification number and account number is transmitted from the user terminal to the center 2. The data processing unit 24 of the center 1 checks whether the user's personal identification number is valid, and checks whether the user's account number is registered in the cash return requirement DB 232 (FIG. 4B, step S423). As a result of the check, if there is an account number for which the transaction has not been established, an inquiry message about the treatment of the cash deposited when the transaction has not been established is sent to the user terminal of the user, and this is indicated on the display section of the user terminal. It is possible to display and select whether to return the money to the user's account or refund the money at a financial institution store at a later date. This process is the same as the process of steps S414 to S415.

  Further, as a modified example, when a transaction failure occurs without waiting for a user's request for an internet banking service, the data processing unit 24 of the center 2 registered in the file unit 23 as personal information by the user in advance. You may make it transmit the inquiry message about the treatment of the cash kept at the time of transaction failure to the e-mail address of a terminal. The user can look at the message display, perform an internet banking service, or go to a financial institution store at a later date. Or like Example 1, the process of FIG. 4B can be performed using ATM.

In Example 1, although the file part 23 in the center 2 has the cash return requirement DB 232, it is not essential to provide the cash return requirement DB 232 alone.
In the fourth embodiment, the file unit 23 does not have the cash return requirement DB 232 alone, but has the items of data to be registered in the cash return requirement DB 232 corresponding to the account number of the account information file 231 for each user. be able to. That is, when a transaction failure occurs in a certain account number of the user, the data processing unit 24 corresponds to the account number in the account information file 23, the generated transaction date and time 2322, the return required amount 2323, and the cash return required list. The creation date and time 2324 and the management flag 2325 can be registered or updated.

As mentioned above, although the Example of this invention was described, this invention is not limited to the said Example, It can implement by changing and applying further.
For example, names such as a cash return requirement list and a cash return requirement DB are examples, and other names may be used as long as their functions are in accordance with the gist of the present invention. For example, it may be called a transaction failure management list, a transaction failure management table, or a DB thereof. It may simply be referred to as transaction failure management data.

1: ATM 12: Control unit 13: Operation unit 14: Card mechanism unit / detail slip mechanism unit 15: Passbook mechanism unit 16: Bill deposit / withdrawal mechanism unit 17: Coin deposit / withdrawal mechanism unit 18: DB file unit 181: Transaction information file 182: Cash Return Required List 19: Line Connection Unit 2: Center Computer 22: Line Connection Unit 23: File Unit 231: Account Information File 232: Cash Return Required DB 24: Data Processing Unit 25: File Control Unit

Claims (9)

An operation unit operated by a user, a cash handling mechanism unit that deposits at least cash and stores or collects cash, and controls and controls the operation unit and the cash handling mechanism unit. A plurality of ATMs having a control unit that performs control to create transaction information including the account information of the person, and a first storage unit that stores information,
A second storage unit connected to the plurality of ATMs via a communication line and managing user account information, and updating the account information in the second storage unit based on the transaction information transmitted from the ATM A center computer having a data processing unit for processing,
After the transaction information is transmitted from the ATM to the center computer, when the cash transaction is not established, the cash handling mechanism unit of the ATM collects the received cash and the control unit is not established. Store the transaction failure data associating the amount of cash with the account information of the user in the first storage unit,
Thereafter, the control unit transmits the transaction failure data stored in the first storage unit to the center computer,
The data processing unit of the center computer stores the transaction failure data transmitted from the ATM in the second storage unit in association with the account information,
Thereafter, when a user having the same account information makes a transaction at any one of the ATMs, the data processing unit of the center computer includes the account information included in the transaction failure data stored in the second storage unit. And information on the return amount to the ATM,
The cash processing system, wherein the control unit of the ATM returns a return amount included in the received transaction failure data to a user of the account information. An operation unit having an input unit and a display unit operated by a user, a cash handling mechanism unit that deposits at least cash and stores or collects cash therein, and controls the operation unit and the cash handling mechanism unit And an ATM having a control unit that performs control to create transaction information including the amount to be deposited and user account information, and a first storage unit that stores information,
A second storage unit that is connected to the ATM via a communication line and manages user account information, and updates the account information in the second storage unit based on the transaction information transmitted from the ATM. A center computer having a data processing unit to perform,
After the transaction information is transmitted from the ATM to the center computer, the cash control mechanism unit controls the cash handling mechanism unit when the transaction of the cash is not established due to a failure occurring on the center computer side. The cash that has been deposited and collected, and a cash return list in which the amount of cash collected and the account information of the user are associated with each other are created and stored in the first storage unit. Send the cash return list stored in the first storage unit to the center computer,
In the center computer, the data processing unit stores information on the cash return list transmitted from the ATM in the second storage unit in association with the account information,
Thereafter, when a user having account information in the second storage unit makes a transaction at the ATM, the data processing unit of the center computer searches the second storage unit and includes the account information. If there is information on the cash return list, the account information and return amount information included in the cash return list are sent to the ATM where the user is dealing,
The cash processing system, wherein the control unit of the ATM displays a return amount on the display means of the operation unit and performs a return process of the return amount to a user of the account information. The second storage unit is associated with the account information file that holds the account information of the user and the account information included in the cash return list, and whether the return amount and the return processing to the user are completed. The cash processing system of Claim 2 which memorize | stores the cash return database containing the management flag to show. The second storage unit stores an account information file that holds user account information;
The cash processing system according to claim 2, wherein the account information included in the cash return list is associated with the account information in the account information file, and a cash return requirement state and a return amount are stored. The control unit of the ATM displays, on the display means, a screen including a first item for depositing the return amount into a user's account and a second item for returning the cash from the ATM, as a cash return method. The cash processing system according to any one of claims 2 to 4, wherein a user selects any item by operating the input means. The control unit of the ATM displays, on the display means, a screen including a first item for depositing the return amount into a user's account and a second item for returning the cash from the ATM, as a cash return method. Let the user select any item by operating the input means,
When the first item is selected by operating the input means, the control unit of the ATM transmits information for depositing the return amount to the account of the user to the center computer,
The cash processing system according to claim 3 , wherein the center computer deposits the return amount into a user's account to update the account information, and changes the management flag to a return processing completion state. The control unit of the ATM displays, on the display means, a screen including a first item for depositing the return amount into a user's account and a second item for returning the cash from the ATM, as a cash return method. Let the user select any item by operating the input means,
When the second item is selected by the operation of the input means, the control unit of the ATM controls the cash handling mechanism unit to pay out cash of the return amount and notifies that the return process is completed. To the center computer,
The cash processing system according to claim 3 , wherein the center computer changes the management flag to a state in which return processing is completed. If the control unit of the ATM does not receive a message that the account information of the user has been updated from the center computer within a certain time after transmitting the transaction information to the center computer, the transaction is not established. The cash processing system according to any one of claims 1 to 7 to be determined. An operation unit operated by a user, a cash handling mechanism unit that deposits at least cash and stores or collects cash, and controls and controls the operation unit and the cash handling mechanism unit. A plurality of ATMs having a control unit that performs control to create transaction information including the account information of the person, and a first storage unit that stores information,
A second storage unit connected to the plurality of ATMs via a communication line and managing user account information, and updating the account information in the second storage unit based on the transaction information transmitted from the ATM A cash processing method in a cash processing system including a center computer having a data processing unit for processing,
After the transaction information is transmitted from the ATM to the center computer, when the cash transaction is not established, the cash handling mechanism unit of the ATM collects the received cash and the control unit is not established. Store the transaction failure data associating the amount of cash with the account information of the user in the first storage unit,
Thereafter, the control unit transmits the transaction failure data stored in the first storage unit to the center computer,
The data processing unit of the center computer stores the transaction failure data transmitted from the ATM in the second storage unit in association with the account information,
Thereafter, when a user having the same account information makes a transaction at any one of the ATMs, the data processing unit of the center computer includes the account information included in the transaction failure data stored in the second storage unit. And information on the return amount to the ATM,
The cash processing method, wherein the control unit of the ATM returns a return amount included in the received transaction failure data to a user of the account information.

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