JP6500260B2 - Customer-operated trading device - Google Patents

Description

  The present invention relates to a customer-operated transaction apparatus that performs transactions in response to a customer's transaction input operation.

  In the automatic transaction apparatus, when the operation time set for each operation screen is over at the time of switching to the next screen by input, there are some which switch to a more detailed guidance screen than usual to support the operation (for example, Patent Document 1). In addition, there is also a system that analyzes data obtained by imaging a customer and determines from the gestures of the face and arms that support is necessary (for example, see Patent Document 2).

JP 10-222725 A JP-A-9-198545

  However, simply monitoring the operation time can not determine whether it is really time-consuming to operate the device or whether it is a time loss due to an external factor such as operating the bag or the wallet. In addition, although it is possible to capture rough gestures in the imaging data of the customer, in many cases, it may be determined that the movement of the face or the arm is unfamiliar by mistake.

  Therefore, an object of the present invention is to provide a customer operation type transaction apparatus capable of supporting the transaction input operation by favorably judging that the operator is unfamiliar.

In order to achieve the above object, the invention according to claim 1 is directed to a display monitor provided facing the front side of the apparatus and capable of displaying an operation guidance screen , and provided on the surface of the display monitor for transaction input operation. a customer unit including a injury possible with the touch panel receiving a control means for performing a transaction based on the flow of the transaction input operation while switching the display of the operation guidance screen according to the transaction input operation, and the customer unit Separately , the display monitor and a motion sensor provided at a lower position on the front side of the device than the touch panel and directed toward the upper side of the device , the motion sensor is around the customer service area in the space above the motion sensor when detecting finger, to detect the movement of the fingertip of the detected, said control means, the operator from the detection result of the motion sensor is determined to be unfamiliar If, and also changes the display of the detailed operation guidance screen for operating induction detail than normal operation guidance screen.

  In the invention according to claim 2, in the invention according to claim 1, the control means causes the transaction even when a predetermined time set in advance elapses in a state where the motion sensor detects a finger of the operator. It is characterized in that when the input operation is not performed, it is determined that the operator is unfamiliar.

The invention according to claim 3, in the invention according to claim 1 or 2, wherein the control means determines that the operator from the detection result of the motion sensor is unfamiliar, has elapsed preset predetermined time the transaction input operation is not performed if, characterized in that it notify the attendant also.

  According to the invention of claim 1, when the control means determines that the operator is unfamiliar from the detection result of the motion sensor that detects the movement of the fingertip around the customer service section, the normal operation guidance screen is displayed. Also switches to detailed customer guidance control including display of detailed operation guidance screen for performing operation guidance in detail. As described above, since the motion sensor for detecting the movement of the fingertip around the customer service unit is used, it is possible to appropriately judge that the operator is not familiar with the operation and to support the transaction input operation.

  According to the second aspect of the present invention, the control means operates in a case where the transaction input operation is not performed even when a predetermined time set in advance has elapsed while the motion sensor is detecting the operator's fingertip. In order to judge that the person is unfamiliar, it is possible to easily and favorably judge that the operator is unfamiliar.

According to the third aspect of the present invention, the control means determines from the detection result of the motion sensor that the operator is unfamiliar, and while performing the detailed customer guidance control, a predetermined time set in advance has elapsed. However, when the transaction input operation is not performed, the agent can be made to respond promptly to the customer who can not support the transaction input operation even by the detailed customer guidance control, since the agent is notified.

It is a perspective view showing a customer operation type transaction device concerning one embodiment of the present invention. It is a control system block diagram of the customer operation type transaction apparatus concerning one embodiment of the present invention. It is a partial expansion perspective view which shows the principal part of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a top view which shows the keyboard of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is the elements on larger scale in the state which opened the keyboard cover which shows the principal part of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the standby screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the normal payment screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the screen in process of counting of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the usual payment confirmation screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the screen in process of completion of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the payment completion screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view showing a clerk in-calling screen of a customer operation type transaction device concerning one embodiment of the present invention. It is a front view which shows the detailed payment 1st screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed payment 2nd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed payment 3rd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detail deposit amount confirmation 1st screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed deposit confirmation 2nd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detail deposit amount confirmation 3rd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention.

  A customer-operated trading device according to an embodiment of the present invention will be described below with reference to the drawings. The customer operation type transaction apparatus 10 of this embodiment shown in FIG. 1 is a lobby depositing machine installed in the lobby of a financial institution and used mainly by a customer. The customer operation type transaction apparatus 10 is connected to a monitor PC 11 for monitoring the same, and the monitor PC 11 is installed in a clerk space of a financial institution and operated by a clerk.

  The customer operation type transaction apparatus 10 according to the present embodiment is directed to a customer, a bill depositing unit 21 for depositing a bill deposited from the outside, a coin depositing unit 22 for depositing a coin deposited from the outside, and a customer. A customer service unit 23 capable of displaying an operation guidance screen and receiving a transaction input operation by a customer, a motion sensor 24 for detecting the movement of a fingertip around the customer service unit 23, and device control shown in FIG. And a unit 25 (control means).

  As shown in FIG. 1, the bill depositing portion 21 is provided with a bill depositing port 31 into which deposited bills are inserted from the outside, and the bill depositing port 31 has a bill depositing port shutter 32 and bills for opening and closing the bill depositing port 31. A bill receiving port shutter drive unit 33 shown in FIG. 2 for opening and closing the depositing port shutter 32 is provided. As shown in FIG. 1, the bill receiving slot shutter 32 is in a closed state in a standby state, and by changing from the closed state to an open state, the bill receiving slot 31 can receive a bill inserted from the outside.

  The bill receiving port 31 separates the received bills into the apparatus one by one after the bill receiving port shutter 32 is closed. The bill depositing unit 21 is connected to the bill processing unit 34 shown in FIG. Although not shown, the bill processing unit 34 temporarily stores the bills after being identified and counted by the bill identification / counting unit, which is a bill recognition / counting unit for identifying and counting the bills fed out from the bill receiving port 31 shown in FIG. And a bill storage unit for further storing bills temporarily stored in the bill temporary storage unit.

  The coin depositing unit 22 is provided with a coin depositing slot 41 into which deposited coins are deposited from the outside, and the coin depositing slot 41 opens and closes a coin depositing slot shutter 42 and a coin depositing slot shutter 42 for opening and closing the same. A coin deposit port shutter drive unit 43 shown in FIG. 2 is provided. As shown in FIG. 1, the coin depositing slot shutter 42 is in the closed state as the standby mode, and by being switched from the closed mode to the opened state, the coin depositing slot 41 can receive coins inserted from the outside.

  The coin deposit port 41 separates the received coins one by one from the coin deposit port shutter 42 in the closed state, and feeds the coins into the apparatus. The coin depositing unit 22 is connected to the coin processing unit 44 shown in FIG. Although not shown, the coin processing device unit 44 temporarily stores the coin after counting and counting by the coin identification and counting unit that identifies and counts the coins drawn out from the coin depositing port 41 shown in FIG. 2 and the coin identification and counting unit. And a coin storage unit for further storing coins temporarily stored in the coin temporary storage unit.

  As shown in FIG. 3, the customer service unit 23 includes a display monitor 51 for displaying an operation guidance screen, a touch panel 52 provided on the surface of the display monitor 51, and ID information including a cash card account number and a customer name. It has a card reader 53 to read, a printer 54 that creates and issues a reception slip on which a reception number is displayed, and an operation unit 55 operated by a customer and a clerk.

  In the operation unit 55, the keyboard 61 shown in FIG. 4, the keyboard cover 62 which can be opened and closed as shown in FIG. 3 and FIG. A lock mechanism (not shown) is provided to release the lock when it is done.

  As shown in FIG. 4, the keyboard 61 includes a complete key 61a, a confirmation key 61b, a deposit start key 61c, a ten key 61d, a CE key 61e, an operation cancel key 61f, a count stop key 61g, an execution key 61h, a cancel key 61i, A staff call key 61j, a previous page key 61k, a next page key 61m, an up movement key 61n, a left movement key 61o, a right movement key 61p, and a down movement key 61q are provided.

  As shown in FIG. 5, the keyboard cover 62 is in an open state to expose the entire keyboard 61, and covers a part of the keyboard 61 when in a closed state. Specifically, as shown in FIG. 3, the keyboard cover 62 exposes the opening 64 for exposing the completion key 61a, the confirmation key 61b and the deposit start key 61c, and the agent call key 61j even when the keyboard cover 62 is closed. An opening 65 is formed. Therefore, even when the keyboard cover 62 is closed, the completion key 61a, the confirmation key 61b, the deposit start key 61c, and the attendant call key 61j can be operated.

  In the state where the operation unit 55 is used by the customer, the keyboard cover 62 is in a closed state. In addition, when the clerk uses it, as shown in FIG. 5, the lock release button 63 is operated to release the lock of the lock mechanism and the keyboard cover 62 is opened to expose the entire keyboard 61.

  As shown in FIG. 3, the motion sensor 24 is provided on the front side of the apparatus with respect to the customer service unit 23, and is installed at a position lower than the touch panel 52 and the keyboard 61 of the customer service unit 23. The motion sensor 24 detects the three-dimensional space coordinates of the customer's fingertip F moving in the space above the motion sensor 24 when standing on the front side of the apparatus and operating the customer service unit 23, and as a result, the customer's fingertip F Detect the movement of

  The monitor PC 11 shown in FIG. 1 has a PC display unit 71 for displaying a screen, a PC operation unit 72 for receiving an operation input, and a PC control unit 73 shown in FIG.

  Next, control contents by the device control unit 25 of the customer operation type transaction apparatus 10 will be described. The device control unit 25 performs customer guidance control to switch the display of the operation guidance screen to be displayed on the display monitor 51 according to the transaction input operation input to the touch panel 52 of the customer service unit 23, the card reader 53 and the operation unit 55. The deposit transaction is executed or canceled based on the flow of the transaction input operation to the touch panel 52, the card reader 53 and the operation unit 55.

  The device control unit 25 basically performs normal customer guidance control including display of a normal operation guidance screen as customer guidance control. First, this normal customer guidance control will be described.

  When in the standby state, the device control unit 25 causes the display monitor 51 to display a standby screen 81 shown in FIG. 6 as a normal operation guidance screen. The standby screen 81 has a display area 81a having a welcome display and a display prompting insertion of a cash card, a display area 81b showing the customer operation type transaction apparatus 10, and the position of the card reader 53 in the customer operation type transaction apparatus 10. And a display area 81c for guiding an operation of inserting the cash card into the left end of the card reader 53 and sliding it to the right end of the card reader 53, and keeping the cash card inserted in the right end of the card reader 53 And a display area 81d for guidance.

  When a cash card is inserted and slid into the card reader 53 as a transaction input operation in a standby state in the standby state, the device control unit 25 causes the card reader 53 to input ID information including the account number of the cash card and the customer name. Detect by reading. Then, the device control unit 25 drives the bill depositing slot shutter drive unit 33 to open the bill depositing slot shutter 32 and drives the coin depositing slot shutter drive unit 43 to open the coin deposit slot shutter 42 and the display monitor 51. In the normal deposit start determination state, the normal deposit screen 82 shown in FIG. 7 is displayed as the normal operation guidance screen.

  The normal deposit screen 82 includes a display prompting insertion of bills and coins into the deposit slot and pressing of the deposit start key 61c, a deposit amount, and a display area 82a indicating the completion key 61a, the confirmation key 61b, and the deposit start key 61c. A display area 82b showing the customer operation type transaction apparatus 10, a display area 82c showing the position of the bill deposit port 31 in the customer operation type transaction apparatus 10 and showing how to insert a bill, coin deposit in the customer operation type transaction apparatus 10 A display area 82d showing the position of the mouth 41 and showing how to insert a coin, and a display area 82e prompting the user to press the completion key 61a when ending without performing a deposit transaction.

  When the apparatus control unit 25 detects that the deposit start key 61c has been pressed as a transaction input operation in the normal deposit start determination state, it drives the bill depositing slot shutter drive unit 33 to close the bill deposit slot shutter 32. The coin depositing port shutter drive unit 43 is driven to close the coin depositing port shutter 42, and the display monitor 51 displays the in-counting screen 83 shown in FIG. 8 as a normal operation guidance screen. In this deposit counting state, the apparatus control unit 25 feeds the bill of the bill receiving port 31 toward the bill processing unit 34, and temporarily stores it in the bill temporary storage unit while counting it by the bill identification / counting unit of the bill processing unit 34 The coin counting operation for temporarily storing the coin in the deposit port 41 toward the coin processing unit 44 and counting it in the coin recognition and counting unit of the coin processing unit 44 is performed.

  The counting screen 83 has a display area 83a showing a standby information, a deposit amount, a completion key 61a, a confirmation key 61b and a deposit start key 61c, a display area 83b showing the customer operation type transaction apparatus 10, and customer operation A display area 83c showing the position of the bill deposit opening 31 in the transaction apparatus 10 and showing the counting of bills, and the position of the coin deposit opening 41 in the customer-operated transaction apparatus 10 counting coins And a display area 83d indicating that. When the deposit counting operation is completed, the apparatus control unit 25 displays the counting result of the bill identifying and counting unit and the coin identifying and counting unit on the deposit amount of the display area 83a.

  When the deposit counting operation is finished, the apparatus control unit 25 is in the normal deposit confirmation standby state for causing the display monitor 51 to display the normal deposit confirmation screen 84 shown in FIG. 9 as the normal operation induction screen. The normal deposit confirmation screen 84 has a display prompting confirmation of the deposit, a deposit amount, a display area 84a indicating the completion key 61a, the confirmation key 61b and the deposit start key 61c, and the deposit amount approved. A display area including a display prompting to press the completion key 61a, a display prompting to press the deposit start key 61c if depositing additionally, and a display prompting to press the attendant call key 61j if canceling deposit And 84b.

  When the apparatus control unit 25 detects that the completion key 61a is pressed as a transaction input operation in the normal payment confirmation waiting state, the display monitor 51 displays a completion processing screen 85 shown in FIG. 10 as a normal operation guidance screen. It will be in the completion processing state to display. In the completion processing state, the apparatus control unit 25 stores the bills temporarily stored in the bill temporary storage unit in the bill processing unit 34 in the bill storage unit, and the coin processing unit 44 temporarily stores the bills in the coin temporary storage unit. A storage operation for storing stored coins in the coin storage unit is performed, and the reception number is assigned, and the result is stored in the in-store server in association with the counting result and the ID information including the account number and the customer name.

  The completion processing in progress screen 85 is a display prompting for processing standby, a deposit amount, a display area 85a showing a completion key 61a, a confirmation key 61b and a deposit start key 61c, and a completion key if the deposit amount is approved. A display area 85b including a display prompting the user to press the key 61a, a display prompting the user to press the deposit start key 61c in the case of additional deposit, and a display prompting the user to press the agent call key 61j in the case of canceling the deposit. have. Although the display area 85b has the same content as the display area 84b, the brightness is lowered to indicate that the operation is not possible.

  When the storage operation is completed, the apparatus control unit 25 causes the display monitor 51 to display the deposit completion screen 86 shown in FIG. 11 as a normal operation guidance screen and creates and issues a reception slip on which the reception number is displayed by the printer 54. It will be in the payment end state. The deposit end screen 86 includes a display area 86a for prompting removal of a cash card and acquisition of an acceptance slip and movement to a window, a display area 86b showing the customer-operated transaction apparatus 10, and a card reader in the customer-operated transaction apparatus 10. It has a display area 86c indicating the position of 53 and warning of forgetting to remove the cash card, and a display area 86d indicating the position of the printer 54 in the customer operation type transaction apparatus 10 and warning of forgetting the acceptance slip .

  The device control unit 25 returns to the standby state upon detecting that the cash card has been removed from the card reader 53, indicating the position of the printer 54, and that the reception slip has been taken out. The customer goes to the counter with the reception slip, and when the reception number described in the reception slip is called, he / she will be asked to carry out the subsequent processing.

  The apparatus control unit 25 operates the bill depositing port shutter when it detects that the deposit start key 61c is pressed as a transaction input operation in the normal deposit confirmation standby state in which the normal deposit confirmation screen 84 shown in FIG. 9 is displayed. The unit 33 is driven to open the bill receiving port shutter 32 and the coin depositing port shutter drive unit 43 is driven to open the coin depositing port shutter 42, and a normal deposit screen shown in FIG. The normal deposit start determination state where 82 is displayed becomes again.

  The device control unit 25 displays the normal deposit confirmation screen 84 shown in FIG. 9 in a normal deposit confirmation wait state, and when detecting that the clerk call key 61 j is pressed as a transaction input operation, the display monitor 51 displays While the clerk calling screen 87 shown in FIG. 12 is displayed as a normal operation guidance screen, the clerk enters a reporting state in which the PC control unit 73 of the monitor PC 11 used by the clerk reports. Then, the PC control unit 73 of the monitor PC 11 notifies the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer.

  The clerk ringing screen 87 has a display area 87a for prompting a clerk to wait for a call. Seeing the notification of the monitor PC 11, the clerk goes to the customer operation type transaction apparatus 10, takes out a bill from the bill temporary storage section of the bill processing unit 34, picks up a coin from the coin temporary storage section of the coin processing unit 44 , Return to the customer. At this time, it returns to the standby state by the operation of the attendant. In addition to the notification to the monitoring PC 11, a notification to a terminal device always carried by the attendant, a notification by a warning light provided on the upper part of the customer operation type transaction apparatus 10, etc. can be adopted for the notification to the attendant. Furthermore, it is also possible to combine multiple reports.

  In the normal deposit start determination state in which the normal deposit screen 82 shown in FIG. 7 is displayed, the apparatus control unit 25 detects that the completion key 61 a has been pressed as a transaction input operation. In this state, the deposit end screen 86 shown in FIG. 11 is displayed as a normal operation guidance screen. When the apparatus control unit 25 detects that the cash card has been removed from the card reader 53 in the payment completion state, the apparatus control unit 25 returns to the standby state.

  If the apparatus control unit 25 determines from the detection result of the motion sensor 24 that the operator is inexperienced during the above normal customer guidance control, details for performing operation guidance in more detail than the normal operation guidance screen Switch to detailed customer guidance control including display of operation guidance screen. The detailed customer guidance control is customer inquiry control of a customer inquiry type in which each detailed operation guidance screen is alternatively selected.

  The apparatus control unit 25 operates the motion sensor 24 from the point of time when the normal deposit start determination state described above is displayed on the display monitor 51 as the normal operation guide screen shown in FIG. Detection of the finger tip of the person is started. Then, in the normal deposit start determination state, neither the deposit start key 61 c nor the complete key 61 a is pressed as a transaction input operation, and the motion sensor 24 detects the fingertip F of the operator, When a predetermined time set in advance has passed, it is determined that the operator is unfamiliar. That is, in a state where the motion sensor 24 detects the operator's fingertip F, it is determined that the operator is unfamiliar when the transaction input operation is not performed even if a predetermined time set in advance has elapsed.

  Here, it is determined that the operator is unfamiliar with the state where the motion sensor 24 continuously detects the operator's fingertip F for a predetermined time, but the motion sensor 24 intermittently operates the operator's fingertip F. Even if it is detected, it may be determined that the operator is unfamiliar when the total time of the state in which the operator's fingertip F is detected reaches a predetermined time.

  If the device control unit 25 determines from the detection result of the motion sensor 24 that the operator is unfamiliar, the device control unit 25 switches from the normal deposit start determination state of the normal customer guidance control to the detailed customer guidance control. In the detailed customer guidance control, first, a detailed payment start determination first state in which the detailed payment first screen 91 shown in FIG. 13 is displayed as the detailed operation guidance screen on the display monitor 51 is set. The detailed deposit first screen 91 has a display area 91a for displaying an inquiry as to whether to deposit money, and in the display area 91a, a display area 91b of "Yes" and a display area 91c of "No" are displayed. It is included. The display area 91a is displayed superimposed on the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the device control unit 25 detects that the display area 91b of "Yes" in the display area 91a is pressed by the touch panel 52 as the transaction input operation in the first state of detailed deposit start determination, the detailed operation is performed on the display monitor 51. It becomes a detailed deposit start determination second state in which a detailed deposit second screen 92 shown in FIG. 14 is displayed as a guidance screen. The detailed deposit second screen 92 has a display area 92a for displaying insertion of bills and coins into the deposit port and prompting pressing of "payment start". In the display area 92a, "payment start" is displayed. Display area 92b is included. The display area 92a is also displayed superimposed on the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the device control unit 25 detects that the display area 92b of the "payment start" display area 92a of the display area 92a is pressed by the touch panel 52 in the second state of detailed deposit start determination, the display monitor 51 It becomes a deposit counting state in which the counting screen 83 shown in FIG.

  The apparatus control unit 25 displays that the "No" display area 91c of the display area 91a is pressed as a transaction input operation in the first detailed payment start determination state in which the detailed deposit first screen 91 shown in FIG. 13 is displayed. If it detects by the touch panel 52, it will be in the detailed payment start determination 3rd state which displays the detailed payment 3rd screen 93 shown in FIG. 15 on the display monitor 51 as a detailed operation guidance screen. The detailed deposit third screen 93 has a display area 93a for displaying an inquiry as to whether the transaction is to be ended, and a display area 93b for "Yes" and a display area 93c for "No" are displayed in the display area 93a. And are included. The display area 93a is displayed superimposed on the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the device control unit 25 detects that the display area 93b of "Yes" in the display area 93a is pressed by the touch panel 52 as the transaction input operation in the third state of detailed deposit start determination, the display monitor 51 displays FIG. It will be in the above-mentioned payment completion state which displays the payment completion screen 86 shown to. When the device control unit 25 detects by the touch panel 52 that the display area 93c of "No" in the display area 93a is pressed down as the transaction input operation in the third state of detailed deposit start determination, the display monitor 51 The detailed deposit start determination first state 91 for displaying the detailed deposit first screen 91 shown in FIG. 13 as the detailed operation guidance screen is set.

  Further, when judging that the operator is unfamiliar from the detection result of the motion sensor 24 and starting the detailed customer guidance control from the detection result of the motion sensor 24, the device control unit 25 starts clocking of the non-operation time timer accordingly. . Device control unit 25 displays the case where display area 91b of "Yes" is pressed in the first state of detailed deposit start determination and the case of the display area 91c of "No" in the first mode of detailed deposit start determination. For the case where the display area 93c of "No" is pressed in the third state of detailed deposit start determination, the clocking time of the non-operation time timer is reset to 0 and clocking is started again. Further, the apparatus control unit 25 presses the display area 92b of "payment start" in the second state of detailed deposit start determination and the display area 93b of "yes" in the third mode of detailed deposit start determination. In the case, the clocking time of the non-operation time timer is reset to 0 and the clocking is ended.

  Then, the device control unit 25 determines that the operator is unfamiliar with the detection result of the motion sensor 24 when the counting time of the non-operation time timer has been preset, that is, the detailed customer guidance control While a transaction input operation is not performed even if a predetermined time set in advance has been made while displaying a screen, an agent calling screen 87 shown in FIG. It will be in the in-reporting state which reports to PC control part 73 of monitor PC11 to be used. Then, the PC control unit 73 of the monitor PC 11 notifies the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer. The clerk sees the notification of the monitor PC 11 and visits the customer operation type transaction apparatus 10 to assist the customer's transaction input operation. At this time, the clerk operates to return the customer operation type transaction apparatus 10 to the above-described normal deposit start determination state in which the normal deposit screen 82 shown in FIG. 7 is displayed, for example. In addition, the change and combination of the above to the notification to an attendant can be possible.

  Further, when the apparatus control unit 25 causes the display monitor 51 to display the normal payment confirmation screen 84 shown in FIG. 9 as the normal operation guidance screen in the normal customer guidance control, the apparatus control unit 25 enters the above normal payment confirmation waiting state. Detection of the fingertip F of the operator is started by the motion sensor 24. Then, while in the normal deposit confirmation waiting state, none of the completion key 61a, the deposit start key 61c and the attendant call key 61j is pressed as a transaction input operation, and the motion sensor 24 detects the fingertip F of the operator When the predetermined time set in advance has elapsed in the state where the operator is in the process of determining that the operator is unfamiliar. Again, if the state where the motion sensor 24 continuously detects the operator's fingertip F continues for a predetermined period of time, it will be judged that the operator is unfamiliar with the motion sensor 24 intermittently. Even if the fingertip F is detected, it may be determined that the operator is unfamiliar if the total time during which the operator's fingertip F is detected reaches a predetermined time.

  If the device control unit 25 determines from the detection result of the motion sensor 24 that the operator is unfamiliar, the device control unit 25 switches from the normal deposit confirmation waiting state of the normal customer guidance control to the detailed customer guidance control. In the detailed customer guidance control, first, a detailed payment confirmation first state in which the first detailed payment confirmation screen 101 shown in FIG. 16 is displayed as the detailed operation guidance screen on the display monitor 51 is set. The detailed deposit confirmation first screen 101 has a display area 101a for displaying an inquiry as to whether additional deposit is to be made. In the display area 101a, a display area 101b of “Yes” and “No” are displayed. A display area 101c is included. The display area 101a is superimposed and displayed on the display area 84b of the normal deposit confirmation screen 84 shown in FIG.

  When the apparatus control unit 25 detects that the display area 101b of "Yes" in the display area 101a is pressed down as a transaction input operation by the touch panel 52 in the detailed deposit confirmation first state, the bill depositing slot shutter drive unit 33 Is operated to open the bill depositing slot shutter 32 and the coin depositing slot shutter drive unit 43 to open the coin depositing slot shutter 42, and at the same time the normal deposit start is performed to display the normal deposit screen 82 shown in FIG. It becomes a judgment state and returns to the normal customer guidance control.

  When the device control unit 25 detects by the touch panel 52 that the display area 101c of "No" in the display area 101a is pressed down as a transaction input operation in the detailed deposit confirmation first state, the device monitor 25 performs detailed operation on the display monitor 51. It becomes a detailed deposit confirmation second state in which the detailed deposit confirmation second screen 102 shown in FIG. 17 is displayed as the induction screen. The detailed deposit confirmation second screen 102 has a display area 102a for displaying an inquiry as to whether the amount of money is appropriate. In the display area 102a, a display area 102b of "Yes" and "No" are displayed. And a display area 102c. The display area 102a is superimposed on the display area 84b of the normal deposit confirmation screen 84 shown in FIG. That is, the detailed deposit confirmation second screen 102 includes the display area 84 a for displaying the deposit.

  When the device control unit 25 detects that the display area 102b of "Yes" in the display area 102a is pressed down as a transaction input operation by the touch panel 52 in the detailed payment confirmation second state, the completion process shown in FIG. 10 is in progress. The screen 85 is displayed on the display screen, and the process returns to the normal customer guidance control.

  When the device control unit 25 detects that the display area 102c of "No" in the display area 102a is pressed by the touch panel 52 as the transaction input operation in the second detailed payment confirmation state, the device control unit 25 performs the detailed operation on the display monitor 51. It becomes a detailed deposit confirmation third state in which the detailed deposit confirmation third screen 103 shown in FIG. 18 is displayed as the induction screen. The detailed deposit confirmation third screen 103 has a display area 103a for displaying an inquiry as to whether to cancel the deposit, and a display area 103b of “Yes” and a display area of “No” are displayed in the display area 103a. And 103c are included. The display area 103a is superimposed on the display area 84b of the normal deposit confirmation screen 84 shown in FIG. That is, the detailed deposit confirmation third screen 103 includes the display area 84 a for displaying the deposit.

  When the device control unit 25 detects that the display area 103b of "Yes" in the display area 103a is pressed by the touch panel 52 as the transaction input operation in the third detailed payment confirmation state, the display monitor 51 displays FIG. While displaying the clerk calling screen 87 shown in (1), the clerk reports to the PC control unit 73 of the monitor PC 11 used. Then, the PC control unit 73 of the monitor PC 11 notifies the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer. Seeing the notification of the monitor PC 11, the clerk goes to the customer operation type transaction apparatus 10, takes out a bill from the bill temporary storage section of the bill processing unit 34, picks up a coin from the coin temporary storage section of the coin processing unit 44 , Return to the customer, and return the device control unit 25 to the standby state. In addition, the change and combination of the above to the notification to an attendant can be possible.

  When the device control unit 25 detects that the display area 103c of "No" in the display area 103a has been pressed by the touch panel 52 as the transaction input operation in the detail deposit confirmation third state, the display monitor 51 displays FIG. It becomes the detailed deposit confirmation first state for displaying the detailed deposit confirmation first screen 101 shown in FIG.

  According to the customer operation type transaction apparatus 10 of this embodiment described above, the operator is unfamiliar with the detection result of the motion sensor 24 which detects the movement of the fingertip F around the customer service unit 23 by the device control unit 25. If it is determined that there is a switch to detailed customer guidance control including display of a detailed operation guidance screen for performing operation guidance in more detail than the normal operation guidance screen. As described above, since the motion sensor 24 for detecting the movement of the fingertip F around the customer service unit 23 is used, it is possible to appropriately determine that the operator is not familiar with it and to support the transaction input operation.

  Further, the device control unit 25 is unfamiliar with the operator when the transaction input operation is not performed even when a predetermined time set in advance has elapsed while the motion sensor 24 detects the fingertip F of the operator. In order to judge that there is, it can be judged easily and favorably that the operator is unfamiliar.

  Further, since the detailed customer guidance control is a customer inquiry type customer guidance control, it is possible to well support the transaction input operation for the customer who is determined to be unfamiliar.

  Further, while the apparatus control unit 25 determines that the operator is not familiar from the detection result of the motion sensor 24 and performs detailed customer guidance control, transaction input is performed even if a predetermined time set in advance has elapsed. When the operation is not performed, it is possible to quickly make the attendant respond to the customer who can not support the transaction input operation even by the detailed customer guidance control because the attendant is notified.

10 Customer-operated trading device 23 Customer service unit 24 Motion sensor 25 Device control unit (control means)
81 Standby screen (normal operation guidance screen)
82 Normal deposit screen (Normal operation induction screen)
83 Counting screen (Normal operation guidance screen)
84 Normal payment confirmation screen (Normal operation induction screen)
85 Completion in progress screen (normal operation guidance screen)
86 Deposit end screen (normal operation induction screen)
87 Caller screen (normal operation guidance screen)
91 Detail payment first screen (detailed operation induction screen)
92 Detail payment second screen (detailed operation induction screen)
93 Detail payment third screen (detailed operation guidance screen)
101 Detail deposit confirmation first screen (detailed operation induction screen)
102 Detail deposit confirmation 2nd screen (Detailed operation induction screen)
103 Detail deposit confirmation 3rd screen (detailed operation induction screen)
F fingertip

Claims (3)

A display monitor capable of displaying the operation guidance screen provided toward the front side of the apparatus, a customer unit including a injury possible with the touch panel receives the transaction input operation is provided on the surface of the display monitor,
Control means for switching a display based on the flow of the transaction input operation while switching the display of the operation guidance screen according to the transaction input operation;
Aside from the customer service unit , the display monitor and a motion sensor provided at a lower position on the front side of the device than the touch panel and directed upward of the device ,
When the motion sensor detects a fingertip around the customer service area in the space above the motion sensor, the motion sensor detects the detected motion of the fingertip.
The control means may switch to display of a detailed operation guidance screen for performing operation guidance in more detail than the normal operation guidance screen when it is determined that the operator is inexperienced from the detection result of the motion sensor. Customer-operated trading device.   The control means determines that the operator is inexperienced when the transaction input operation is not performed even if a predetermined time set in advance has elapsed while the motion sensor is detecting the operator's fingertip. The customer-operated trading device according to claim 1, characterized in that:   The control means determines from the detection result of the motion sensor that the operator is unfamiliar, and notifies the clerk if the transaction input operation is not performed even if a predetermined time set in advance has elapsed. A customer-operated trading device according to claim 1 or 2.

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