JP5289185B2 - Automatic transaction equipment - Google Patents

Description

  The present invention is an automatic transaction apparatus such as an automatic teller machine (hereinafter referred to as “ATM”) installed in a financial institution's store, convenience store, etc., and performs a transaction operation by a user. The present invention relates to a technique for controlling opening / closing of a shutter such as a charging / discharging port.

  2. Description of the Related Art Conventionally, automatic transaction devices such as ATMs have a banknote insertion / extraction port and a coin input / collection port for a user to insert cash at the time of transaction operation and for the user to take out the cash released by the automatic transaction device. There is an exit.

  The service port is provided with a shutter for preventing foreign matters from entering the service port and from the viewpoint of crime prevention, and is configured to open and close at a necessary timing. For example, in a deposit transaction, when a user selects a transaction, the shutter is opened to prompt the user to insert cash (= banknotes or coins). When the user inserts cash, the shutter closes, and the automatic transaction apparatus counts the cash and prompts the user to confirm the deposit amount. At this time, when the confirmation button is pressed, the deposit transaction is continued. However, when the cancel button is pressed, the shutter is opened to prompt the receipt of cash to end the transaction.

  In the withdrawal transaction, when the identity verification by the personal identification number or the like is completed through communication with the host computer, the cash is counted, the cash is discharged to the customer service, and the shutter is opened.

  In the following Patent Document 1, a sensor for detecting far infrared rays is provided in the customer service part of the automatic transaction apparatus, and the shutter is closed by detecting that the customer service part is present by the far infrared rays emitted from the fingers. A technique is disclosed in which this is stopped when it is stopped.

JP-A-63-76096

  However, in a conventional automatic transaction apparatus, during a transaction, when a time-out waiting for a banknote set or a cancel button is pressed, a closing operation is performed until the shutter is closed. May get caught between the shutters, resulting in equipment failure. In addition, if the user closes the shutter while the banknote is being set in a state where the user puts his / her hand in the customer service port, the fingers may be pinched.

  Furthermore, when closing the shutter by the user's operation, even if the user thinks that the banknote has been set in the customer service port, if the banknote is not set, the button display for closing the shutter is not performed. There was a problem that the transaction time was long.

An automatic transaction apparatus according to a first aspect of the present invention is an automatic transaction apparatus that performs a transaction by a user's operation, and displays an operation screen for the user, and an input operation unit for prompting an input; and hospitality port for delivering the medium to and from the user, and closable shutter provided to the customer port, provided in front Symbol customer port to detect the presence or absence of foreign matter of the customer mouth, the When a foreign object is detected, it is turned on, and when the foreign object is not detected, a service port sensor that is turned off, and a guidance screen for prompting the user to set the medium are displayed on the input operation unit, The medium set monitoring means for monitoring whether the user has operated the operation button, and when the medium set monitoring means outputs that the operation button has been operated, the shutter is closed, and the closing is performed. Before in operation When customer opening sensor of the off-state continues the closing operation, when the customer port sensor of the ON state and the shutter closing means for stopping the closing operation, when the shutter closing means stops the closing operation is Medium receiving guidance means for guiding the reception of the medium from the customer service port .
An automatic transaction apparatus according to a second aspect of the present invention is an automatic transaction apparatus that performs a transaction by a user's operation, and displays an operation screen for the user and prompts an input, and the user A customer service port for delivering media between them, an openable / closable shutter provided at the customer service port, and provided at the customer service port, and is turned on when the medium is set at the service port. A medium sensor that is turned off when not set, and provided at the customer service opening, detects the presence or absence of a foreign substance in the service opening, is turned on when the foreign object is detected, and is turned off when the foreign object is not detected. Service port sensor, medium set monitoring means for monitoring whether the medium sensor is turned on, and closing operation of the shutter when the medium set monitoring means outputs the on state of the medium sensor Shutter closing means for continuing the closing operation when the service port sensor is in the OFF state during the closing operation, and stopping the closing operation when the service port sensor is in the ON state, and the shutter closing device. When the closing operation is stopped, medium receiving guidance means for guiding reception of the medium from the customer service port is provided.

In the automatic transaction apparatus according to the first aspect of the present invention, a guidance screen for prompting the user to set a medium is displayed on the input operation unit, and it is monitored whether the user has operated an operation button. a medium body set monitoring means, when outputting that media set monitoring means operates the operation buttons perform the closing operation of the shutter, and continues the closing operation when reception opening sensor during closing operation is off, hospitality The automatic transaction apparatus is provided with a shutter closing means for stopping the closing operation when the mouth sensor is on, and a medium receiving guiding means for guiding the reception of the medium from the customer service opening when the shutter closing means stops the closing operation . Therefore, there is an effect that it is prevented that a bill is caught between the shutters and an equipment failure occurs. Furthermore , it is prevented that a finger is pinched even while the user is setting a banknote in a state where the user puts his hand in the customer service port . Further, when the user presses the operation button displayed on the guidance screen, the closing operation of the shutter is performed regardless of the set state of the medium, so that the transaction time can be shortened.

In the automatic transaction apparatus according to the second aspect of the invention, the medium set monitoring means for monitoring whether the medium sensor is turned on, and when the medium set monitoring means outputs the on state of the medium sensor, the shutter is closed and the closing operation is performed. When the service port sensor is in the off state, the closing operation is continued, and when the service port sensor is in the on state, the shutter closing means for stopping the closing operation, and when the shutter closing device stops the closing operation, the medium from the service port Since the automatic transaction apparatus is provided with the medium receipt guiding means for guiding the receipt of the bill, there is an effect that it is possible to prevent the bill from being caught between the shutters and the occurrence of the equipment trouble. In addition, the user's fingers are prevented from being caught even while the user is setting the banknotes in a state where the user puts his hand in the customer service port.

FIG. 1 is a schematic configuration diagram showing an ATM customer service port according to the first embodiment of the present invention. FIG. 2 is a functional block diagram of the ATM of FIG. 3 according to the first embodiment of the present invention. FIG. 3 is an external view showing an automatic transaction apparatus (for example, ATM) in Embodiment 1 of the present invention. FIG. 4 is a diagram showing a transaction selection screen displayed on the input operation unit 12 in FIG. 2 before starting the transaction. FIG. 5 is a diagram illustrating a banknote set guidance screen displayed on the input operation unit 12 in FIG. 2 in the first embodiment. FIG. 6 is a diagram illustrating a banknote reinsertion guidance screen displayed on the input operation unit 12 in FIG. 2 in the first embodiment. FIG. 7 is a flowchart showing an operation during deposit transaction of the ATM 10 of FIGS. 2 and 3 in the first embodiment of the present invention. FIG. 8 is a functional block diagram of the ATM of FIG. 3 according to the second embodiment of the present invention. FIG. 9 is a diagram illustrating a bill set guidance screen displayed on the input operation unit 12 in FIG. 8 in the second embodiment. FIG. 10 is a diagram illustrating a banknote reinsertion guidance screen displayed on the input operation unit 12 in FIG. 8 according to the second embodiment. FIG. 11 is a flowchart showing the operation at the time of deposit transaction of the ATM 10A of FIGS. 3 and 8 in the second embodiment of the present invention.

  Modes for carrying out the present invention will become apparent from the following description of the preferred embodiments when read in light of the accompanying drawings. However, the drawings are only for explanation and do not limit the scope of the present invention.

(Configuration of Example 1)
FIG. 3 is a schematic external view showing an automatic transaction apparatus (for example, ATM) according to the first embodiment of the present invention.

  The ATM 10 of the first embodiment is installed in a bank store, a convenience store, etc., and by the user's own operations, transactions such as depositing cash (= deposit), cash withdrawal, transfer, balance inquiry, bankbook entry, etc. are performed. Is to do.

  The ATM 10 is covered with a cabinet 11 made of an iron material having a certain strength against heat and impact. On the front surface of the ATM 10, an operation surface 11a for a user to operate projects substantially horizontally in the direction of the user. In the back direction of the operation surface 11a, the input surface 11b is installed continuously from the operation surface 11a. Furthermore, the insertion surface 11c rises substantially perpendicularly to the insertion surface 11b.

  The operation surface 11a is provided with an input operation unit 12 that displays guidance for operation and performs input for various transactions. The input surface 11b is provided with a customer service port used for transactions dealing with cash such as a deposit / withdrawal transaction, that is, a banknote input / output port 13 and a coin input / output port 14.

  The insertion surface 11 c is provided with a bankbook handling port 15, a cash card (hereinafter simply referred to as “card”) handling port 16, and a speaker 17 that outputs voice and the like. The card is provided with a magnetic stripe, and customer information such as a financial institution code, a customer account number, and a name is stored in the magnetic stripe.

FIG. 1 is a schematic configuration diagram showing an ATM customer service port according to the first embodiment of the present invention.
The operation surface 11a of the ATM 10 is provided with a customer service port (for example, a bill insertion / extraction port) 13 for delivering a medium (for example, a bill) to a user. A shutter 21 that can be opened and closed is provided on the upper part of the service port 13 in order to prevent foreign matters from entering the service port 13 and from the viewpoint of crime prevention.

  A service port sensor 22 (= 22a, 22b) for detecting foreign matter in the service port 13 is provided below the shutter 21. Between the service port sensor 22a and the service port sensor 22b with a finger or a bill 1 or the like. It is configured to be in an on-state when it is blocked, and to continue in an off-state when there is nothing to block. A bill set unit 24 (= 24a, 24b) for setting the bill 1 and holding the set bill 1 and a bill presser 23 for holding the bill 1 are provided at the lower part of the service port sensor 22. ing.

  Furthermore, a medium sensor 25 (= 25a, 25b) is provided on the banknote presser 23 and the banknote set part 24b so as to face each other. The medium sensor 25 is configured to be on when the banknote 1 is set between the medium sensor 25a and the medium sensor 25b, and to be off when the banknote 1 is not present.

  FIG. 2 is a schematic functional block diagram showing the ATM of FIG. 3 according to the first embodiment of the present invention.

  The ATM 10 includes a control unit 31 having a central processing unit, a storage unit 32 for storing programs and data, and a communication unit 33 for communicating with a host computer. The control unit 31 controls the entire ATM 10 by program control. The control unit 31 includes a medium set monitoring unit 31a, a shutter closing unit 31b, and a medium reception guiding unit 31c. The input operation unit 12 controlled by the control unit 31 has a screen display function for displaying an operation screen composed of characters, graphics, and the like, and an input function using a touch panel for inputting information.

  Furthermore, ATM10 has the card reader printer part 34 controlled by the control part 31, the banknote depositing / withdrawing part 35, the coin depositing / withdrawing part 36, and the bankbook part 37. FIG. The card reader printer unit 34 reads and writes the contents of the card. The banknote depositing / withdrawing part 35 discriminates and counts the authenticity of the banknote 1 and performs depositing / withdrawing processing. The coin deposit / withdrawal unit 36 discriminates and counts the authenticity of coins, and performs deposit / withdrawal processing. The bankbook processing unit 37 performs a bankbook bookkeeping process.

  FIG. 4 is a diagram showing an example of a transaction selection screen displayed on the input operation unit 12 in FIG. 2 before starting the transaction.

  This transaction selection screen is displayed when the ATM 10 is turned on. On the transaction selection screen, a deposit button 12a-1, a withdrawal button 12a-2, a transfer button 12a-3, a utility payment button 12a-4, a balance inquiry button 12a-5, and a passbook entry button 12a representing transaction items are displayed. -6, a transfer button 12a-7, and a transaction selection button 12a (= 12a-1 to 12a-8) of a password change button 12a-8 are arranged.

  FIG. 5 is a diagram illustrating a banknote set guidance screen displayed on the input operation unit 12 in FIG. 2 in the first embodiment.

  This operation screen is a screen that is displayed on the input operation unit 12 when a deposit transaction is started, and displays a message “please align and set banknotes” and a cancel button 12b.

  FIG. 6 is a diagram illustrating a banknote reinsertion guidance screen displayed on the input operation unit 12 in FIG. 2 according to the first embodiment.

  This operation screen is displayed when the shutter 21 could not be closed, and is a screen that displays a message “Since the shutter could not be closed, please take out all the banknotes in the banknote insertion / extraction port.” .

(Overall operation of ATM 10 of Example 1)
The operation of the entire ATM 10 will be described with reference to FIG. 2 and FIG.

  When the user approaches the ATM 10, a proximity sensor (not shown) detects this, and the input operation unit 12 is powered on. When the power is turned on, the transaction selection screen of FIG. 4 is displayed on the input operation unit 12.

  In the transaction selection screen of FIG. 4, deposit button 12a-1, withdrawal button 12a-2, transfer button 12a-3, utility bill payment button 12a-4, balance inquiry button 12a-5, passbook entry button 12a-6, transfer A button 12a-7 and a password change button 12a-8 are graphically displayed on the input operation unit 12 to prompt the user to select a transaction. When the user selects and presses one of these transaction selection buttons 12a (= 12a-1 to 12a-8), the corresponding transaction is started.

  For example, when the user withdraws cash from his / her own account, the user presses the withdrawal button 12a-2. When the drawer button 12a-2 is pressed, a withdrawal transaction is started, and a message prompting insertion of a bankbook and a card is displayed on the operation screen. When the bankbook is inserted into the bankbook handling port 15, the bankbook unit 37 takes it in and prepares for bookkeeping. When the card is inserted into the card handling port 16, the card reader printer unit 34 reads the magnetic stripe of the card and stores it in the storage unit 32.

  Next, the input operation unit 12 displays an operation screen for inputting the withdrawal amount desired by the user. A withdrawal amount is input by the user using this operation screen. Subsequently, an operation screen for inputting a password is displayed. When the personal identification number is input by the customer, the account number, amount, personal identification number, etc. are edited by the control unit 31 and transmitted to a host computer (not shown). When the host computer receives a message from the ATM 10, it reads the account information from the user's account file from the received account number, and checks whether the received password and the password held by the host computer match. .

  If the passwords do not match, the host computer sends a message to that effect to the ATM 10. The ATM 10 displays a password input screen on the input operation unit 12 and prompts the user to re-enter the password. If the passwords match, the host computer validates the transaction and subtracts the received amount from the balance of the account file to obtain a new balance. If there is passbook data for the unrecorded book, it is sent to ATM 10 together with the new balance. In ATM10, when this is received, the bookkeeping data received from the host computer is printed on the passbook taken in by the passbook unit 37.

  At the same time, the bill deposit / withdrawal unit 35 takes out the bill 1 from a storage (not shown) inside the ATM 10, counts it, and sets it in the bill insertion / extraction port 13. Similarly, the coin deposit / withdrawal unit 36 takes out coins from the storage, counts them, and sets them in the coin insertion / extraction port 14. Next, a message prompting the user to take out the bankbook, cash card, and cash is displayed on the input operation unit 12, and the user can use the bankbook handling port 15, the card handling port 16, the bill insertion / extraction port 13, and the coin insertion / extraction port 14. Take out the bankbook, cash card and cash.

(Operation at the time of deposit transaction of ATM 10 of Example 1)
FIG. 7 is a flowchart showing the operation at the time of deposit transaction of the ATM 10 of FIGS. 2 and 3 in the first embodiment of the present invention.

  The operation of the ATM 10 is started by turning on the power to the ATM 10, and a transaction selection screen shown in FIG. 4 is displayed on the input operation unit 12 in step S 1. The deposit button 12a-1 is pressed by the user and the deposit transaction is selected. A deposit transaction such as card insertion is performed, and the shutter 21 is opened in step S2. In step S <b> 3, the medium set monitoring unit 31 a displays the banknote set guidance screen shown in FIG. 5 on the input operation unit 12 and monitors that the banknote 1 is set at the banknote insertion / extraction port 13 by the user.

  When the banknote 1 is set in the banknote setting unit 24, the medium sensor 25 is turned on, and the medium set monitoring unit 31a detects the banknote set. In step S4, it is determined whether or not the banknote 1 is set normally. If it is determined that it is not normal (NO), the process returns to step S3. When normal (YES), the process proceeds to step S5. In step S5, the shutter closing means 31b starts the closing operation of the shutter 21. During this operation, when the service port sensor 22 does not detect a foreign object and the shutter 21 is closed (YES), a counting process is performed, and thereafter a normal deposit process is performed.

  When the service port sensor 22 detects a foreign object during the closing operation (NO), the shutter closing means 31b stops the closing operation and opens the shutter 21. Returning to step S3, the bill set waiting state is entered again.

  In step S3, when the banknote set waiting time-out, that is, when the banknote 1 is not set or the cancel button 12b is pressed even after a predetermined time elapses, the process proceeds to step S8. In step S8, the shutter closing means 31b starts the closing operation of the shutter 21. During this operation, when the service port sensor 22 does not detect a foreign object and the shutter 21 is closed (YES), the process proceeds to step S10, and the medium sensor 25 determines whether or not the banknote 1 remains in the banknote setting unit 24. Judged by the state of. When the banknote 1 remains (YES), the medium sensor 25 is in the on state, the counting process is executed, and thereafter the normal deposit process is executed. When the banknote 1 does not remain (NO), the medium sensor 25 is in an off state, and the process ends.

  In step S9, when the service port sensor 22 detects a foreign object during the closing operation (NO), the shutter closing means 31b stops the closing operation and opens the shutter 21. Proceeding to step S11, in step S11, the medium reception guiding means 31c displays the banknote re-insertion guiding screen of FIG. 6 and monitors whether the banknote 1 is received (ie, removed).

  Whether or not the banknote 1 has been removed from the banknote setting unit 24 is determined by the state of the medium sensor 25. If the medium sensor 25 is in the OFF state, it is determined that the banknote 1 has been removed, and the process returns to the banknote set waiting process in step S3. If the medium sensor 25 is in the on state even after the predetermined time has elapsed, the process proceeds to step S12 as a reception timeout.

  In step S12, the shutter closing unit 31b starts the closing operation of the shutter 21. In step S13, it is determined whether or not the customer service sensor 22 has detected a foreign object during this operation. When a foreign object is detected, the closing operation is stopped and the shutter 21 is opened. If the foreign matter is not removed even if this operation is repeated several times (NO), the process proceeds to step S15, and the processing is ended with the handling of this deposit transaction being stopped. In step S13, when the shutter closing means 31b completes the closing operation without detecting a foreign object during the closing operation (YES), the process proceeds to step S14 to determine whether or not the banknote 1 remains in the banknote setting unit 24. To do. If the banknote 1 remains (YES), the processing is terminated in step S15 with the main deposit transaction being stopped. When the banknote 1 does not remain (NO), the process ends.

(Effect of Example 1)
According to the first embodiment, it is monitored whether or not the bill 1 is set in the customer service port 13, and the bill set as the first monitoring result and the bill set waiting timeout as the second monitoring result, or the cancel button In response to the media set monitoring means 31a that outputs the press and the first and second monitoring results, the shutter 21 is closed, and at the same time, the service port sensor 22 monitors the presence or absence of foreign matter in the service port 22. When a foreign object is detected, a shutter closing means 31b for stopping the closing operation, and a medium reception guiding means 31c that receives the detection of the foreign object, prompts reception of the medium from the customer service port 13, and monitors whether the medium has been received. Therefore, there is an effect that it is possible to prevent the banknote 1 from being sandwiched between the shutters 21 and causing an equipment failure. Moreover, even if the user is in the middle of setting the banknote 1 in a state where the user puts his / her hand in the customer service port 13, the fingers are prevented from being pinched.

(Configuration of Example 2)
FIG. 8 is a functional block diagram of the ATM in FIG. 2 according to the second embodiment of the present invention. Elements common to those in FIG. 2 showing the first embodiment are denoted by common reference numerals.

  The configuration of the ATM 10A in the second embodiment is substantially the same as the configuration of the ATM 10 in FIG. 2 showing the first embodiment, but a medium set monitoring means 31aA is provided instead of the medium set monitoring means 31a in the first embodiment. The point is different.

  FIG. 9 is a diagram illustrating a banknote set guidance screen displayed on the input operation unit 12 in FIG. 8 according to the second embodiment.

  On this operation screen, a message “please align and set banknotes. Press the confirmation button when setting is complete.”, A cancel button 12b, and a confirmation button 12c are displayed.

  FIG. 10 is a diagram illustrating a banknote reinsertion guidance screen displayed on the input operation unit 12 in FIG. 8 according to the second embodiment.

  This operation screen is displayed when the shutter 21 could not be closed, and the message “Since the shutter could not be closed, please remove all the banknotes 1 at the banknote insertion / extraction port.” Is displayed. .

(Operation at the time of deposit transaction of ATM 10A of Example 2)
FIG. 11 is a flowchart showing the operation at the time of deposit transaction of the ATM 10A of FIG. 8 according to the second embodiment of the present invention. Elements common to those in FIG. Yes.

  The operation at the time of deposit transaction of ATM 10A in the second embodiment is processed in accordance with steps S1, S2 and steps S7 to S15 similar to the first embodiment and steps S31 to S34 which are features of the second embodiment as follows. Is done.

  The deposit transaction process of the second embodiment is substantially the same as that of the first embodiment, and the ATM 10A operation is started by turning on the power to the ATM 10A, the transaction selection surface display process in step S1, and the shutter opening process in step S2. Is executed.

  In step S31, the medium set monitoring unit 31aA displays the banknote set guidance screen shown in FIG. 9 on the input operation unit 12, and monitors whether the user presses the confirmation button 12c.

  When the confirmation button 12c is pressed, the process proceeds to step S32 regardless of whether or not the banknote 1 is set in the banknote setting unit 24 or regardless of whether or not the banknote 1 is set. In step S32, the shutter closing means 31b starts the closing operation of the shutter 21. In step S33, if the service port sensor 22 does not detect a foreign object and the shutter 21 is closed during this operation (YES), it is determined in step S34 whether the banknote 1 remains in the banknote setting unit 24. The When the banknote 1 remains (YES), a counting process is executed, and thereafter a normal depositing process is executed. When the banknote 1 does not remain (NO), the process returns to step 2 and the shutter 21 is released.

  In step S33, when the service port sensor 22 detects a foreign object during the closing operation (NO), the shutter closing means 31b stops the closing operation, opens the shutter 21, and proceeds to step S11.

  In step S31, when the banknote set waiting time-out, that is, when the banknote 1 is not set or the cancel button 12b is pressed even after a predetermined time elapses, the process proceeds to step S8. As in the first embodiment, the shutter closing process in step S8, the normal closing determination process in step S9, the banknote remaining determination process in step S10, the banknote receipt waiting process in step S11, the shutter closing process in step S12, and the normal closing in step S13. The determination process, the banknote remaining determination process in step S14, the handling stop process in step S15, and the count execution process in step S7 are executed, and the process ends.

(Effect of Example 2)
According to the second embodiment, in addition to the effects of the first embodiment, the confirmation button 12c for confirming the bill set is provided on the input operation unit 12, and the confirmation button 12c can be pressed regardless of the set state of the bill 1. Since it is made effective and the shutter 21 is closed, the transaction time can be shortened.

(Modification)
The present invention is not limited to the above-described embodiments, and various usage forms and modifications are possible. For example, the following forms (a) to (e) are available as usage forms and modifications.

  (A) An automatic transaction apparatus is not limited to ATM10,10A installed in the store of a financial institution, a convenience store, etc. The present invention can be widely applied as long as it is a device that performs transactions by user operations. For example, a ticket vending machine installed at a station or the like, an air ticket issuing machine installed at an airport, a self-checkout installed at a supermarket, a certificate issuing machine installed at a city hall or the like can be considered.

  (B) Although the banknote 1 was demonstrated as a medium, this invention is applicable similarly also with a coin.

  (C) Although the deposit transaction has been described as an example, for example, other transactions such as a withdrawal transaction and a transfer transaction can be applied.

  (D) In FIG. 7 of the first embodiment, the bill set is detected to determine whether or not it is normally set. When the bill is not normally set, it is configured to wait until it is normally set. Here, when the waiting time exceeds a certain time, the processing may be shifted to the banknote receipt waiting process in step S11.

  (E) The present invention can be applied to an apparatus that does not handle cash as long as it is an automatic transaction apparatus having a customer service port 13 and a shutter 21.

1 banknote 10, 10A ATM
12 Input operation unit 12a Transaction selection button 12b Cancel button 12c Confirmation button 13 Bill insertion / extraction port 14 Coin insertion / extraction port 21 Shutter 22a, 22b Customer service port sensor 23 Bill presser 24a, 24b Bill setting unit 25 Medium sensor 31, 31A Control unit 31a , 31aA, cancellation confirmation means 31b shutter closing means 31c medium reception guiding means 31dB, 31dC cancellation invalidation means 32 storage section 33 communication section

Claims (4)

In an automatic transaction device that performs transactions by user operations,
An input operation unit for displaying an operation screen to the user and prompting input;
A customer service port for delivering media to and from the user;
An openable and closable shutter provided at the customer service opening ;
Provided in front Symbol customer port to detect the presence or absence of foreign matter of the customer mouth, it turned on when it detects the foreign substance, and hospitality opening sensor turned off during non-detection of the foreign substance,
Medium set monitoring means for displaying a guidance screen for prompting the user to set the medium on the input operation unit, and monitoring whether the user has operated an operation button;
When the medium setting monitoring means has output that operates the button for the operation performs the closing operation of the shutter, when the customer outlet sensor to the closing operation is in the off-state continues the closing operation, the Shutter closing means for stopping the closing operation when the service port sensor is in the ON state;
Medium receiving guidance means for guiding the reception of the medium from the customer service opening when the shutter closing means stops the closing operation ;
An automatic transaction apparatus comprising: A medium sensor that is provided at the service port and is turned on when the medium is set at the service port, and is turned off when the medium is not set;
The medium receipt guiding means is
2. The automatic transaction apparatus according to claim 1, wherein when the shutter closing means stops the closing operation, it is monitored whether or not the medium is received based on an output of the medium sensor. In an automatic transaction device that performs transactions by user operations,
An input operation unit for displaying an operation screen to the user and prompting input;
A customer service port for delivering media to and from the user;
An openable and closable shutter provided at the customer service opening;
A medium sensor that is provided at the service port and is turned on when the medium is set at the service port, and is turned off when the medium is not set;
A service port sensor that is provided at the service port, detects the presence or absence of foreign matter in the service port, is turned on when the foreign matter is detected, and is turned off when the foreign matter is not detected;
Medium set monitoring means for monitoring whether the medium sensor is turned on;
When the medium set monitoring means outputs an ON state of the medium sensor, the shutter is closed. When the service port sensor is in the OFF state during the closing operation, the closing operation is continued. Shutter closing means for stopping the closing operation when is in the on state;
Medium receiving guidance means for guiding the reception of the medium from the customer service opening when the shutter closing means stops the closing operation;
An automatic transaction apparatus comprising: The medium receipt guiding means is
4. The automatic transaction apparatus according to claim 3, wherein when the shutter closing means stops the closing operation, it monitors whether or not the medium is received based on an output of the medium sensor.

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