JP2016057689A - Customer operation type transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer operation type transaction device capable of appropriately determining that an operator is not accustomed to transaction input operation, and assists the operator with transaction input operation.SOLUTION: The customer operation type transaction device comprises: a servicing part 23 that can perform display of an operation guiding screen and reception of the transaction input operation; and control means that performs customer guidance control in which the display of the operation guiding screen is changed according to the transaction input operation, and at the same time, performs a transaction on the basis of a flow of the transaction input operation. The customer operation type transaction device is provided with a motion sensor 24 for detecting a motion of a finger tip F around the servicing part 23. The control means performs, as the customer guidance control, normal customer guidance control that includes display of a normal operation guiding screen, and when determining, from a detection result of the motion sensor 24, that the operator is not accustomed to the transaction input operation, switches to detailed customer guidance control that includes display of a detailed operation guiding screen, which is for performing an operation guide in more detail than the normal operation guiding screen.SELECTED DRAWING: Figure 3

Description

  The present invention relates to a customer operation type transaction apparatus that performs a transaction in accordance with a transaction input operation of a customer.

  In automatic transaction devices, when switching to the next screen by input, if the operation time set for each operation screen has exceeded, there is one that supports the operation by switching to a more detailed guidance screen than usual (for example, Patent Document 1). In addition, there is a system that analyzes data obtained by imaging a customer and determines that support is necessary based on the gestures of the face and arms (for example, see Patent Document 2).

Japanese Patent Laid-Open No. 10-222725 JP-A-9-198545

  However, simply monitoring the operation time cannot determine whether it is really time consuming to operate the device or whether it is a time loss due to external factors such as operating a bag or a wallet. Further, even if the customer's imaging data can capture a rough gesture, it is often erroneously determined to be unfamiliar with the movement of the face and arms.

  Therefore, an object of the present invention is to provide a customer operation type transaction apparatus that can determine that an operator is unfamiliar and can support the transaction input operation.

  In order to achieve the above-mentioned object, the invention according to claim 1 switches the display of the operation guide screen according to the transaction input operation and the customer service section capable of displaying the operation guide screen and accepting the transaction input operation. Control means for performing a transaction based on the flow of the transaction input operation while performing customer guidance control, and a customer operation type transaction device comprising a motion sensor for detecting a fingertip movement around the customer service unit, The control means performs normal customer guidance control including display of a normal operation guidance screen as the customer guidance control, and determines that the operator is unfamiliar from the detection result of the motion sensor, the normal operation guidance screen It switches to detailed customer guidance control including the display of the detailed operation guidance screen for performing operation guidance in more detail.

  The invention according to claim 2 is the invention according to claim 1, wherein the control means is configured to perform the transaction even if a predetermined time elapses in a state where the motion sensor detects the fingertip of the operator. When the input operation is not performed, it is determined that the operator is unfamiliar.

  The invention according to claim 3 is the invention according to claim 1 or 2, characterized in that the detailed customer guidance control is customer inquiry type customer guidance control.

  The invention according to claim 4 is the invention according to any one of claims 1 to 3, wherein the control means determines that the operator is unfamiliar from the detection result of the motion sensor and performs the detailed customer guidance control. When the transaction input operation is not performed even after a predetermined time elapses during the transaction, a staff member is notified.

  According to the first aspect of the present invention, when the control means determines that the operator is unfamiliar from the detection result of the motion sensor that detects the movement of the fingertip in the vicinity of the service section, the normal operation guidance screen Also switch to detailed customer guidance control including display of a detailed operation guidance screen for conducting detailed manipulation guidance. Since the motion sensor that detects the movement of the fingertip in the vicinity of the customer service portion is used as described above, it is possible to determine that the operator is unfamiliar and to support the transaction input operation.

  According to the second aspect of the present invention, the control means operates when a transaction input operation is not performed even after a predetermined time elapses with the motion sensor detecting the fingertip of the operator. Since it is determined that the operator is unfamiliar, it can be easily and satisfactorily determined that the operator is unfamiliar.

  According to the invention of claim 3, since the detailed customer guidance control is customer inquiry type customer guidance control, it is possible to favorably support the transaction input operation for the customer who is determined to be unfamiliar. it can.

  According to the invention of claim 4, a predetermined time elapses while the control means determines that the operator is unfamiliar from the detection result of the motion sensor and performs detailed customer guidance control. Even if the transaction input operation is not performed, the clerk is notified, so that the customer who cannot support the transaction input operation even by the detailed customer guidance control can be promptly handled by the clerk.

It is a perspective view which shows the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a control system block diagram of the customer operation type transaction device concerning one embodiment of the present invention. It is a partial expansion perspective view which shows the principal part of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a top view which shows the keyboard of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a partial expansion perspective view of the state where the keyboard cover which shows the principal part of the customer operation type transaction device concerning one embodiment of the present invention was opened. It is a front view which shows the standby screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the normal payment screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the screen during counting of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the normal payment amount confirmation screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the screen during completion processing of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the payment end screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the clerk calling screen of the customer operation type transaction device concerning one embodiment of the present invention. It is a front view which shows the detailed payment 1st screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed payment 2nd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed payment 3rd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed deposit amount confirmation 1st screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed deposit amount confirmation 2nd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention. It is a front view which shows the detailed deposit amount confirmation 3rd screen of the customer operation type transaction apparatus which concerns on one Embodiment of this invention.

  A customer operation type transaction apparatus according to an embodiment of the present invention will be described below with reference to the drawings. A customer-operated transaction apparatus 10 of this embodiment shown in FIG. 1 is a lobby deposit machine that is installed in a lobby of a financial institution and is mainly used by customers. The customer-operated transaction apparatus 10 is connected to a monitor PC 11 for monitoring this, and the monitor PC 11 is installed in a clerk space of a financial institution and operated by a clerk.

  The customer operation type transaction apparatus 10 of the present embodiment is directed to a banknote depositing unit 21 that performs depositing processing of banknotes that are input from the outside, a coin depositing unit 22 that performs depositing processing of coins that are input from the outside, and a customer. A customer service unit 23 capable of displaying an operation guidance screen and accepting a transaction input operation by a customer, a motion sensor 24 for detecting the movement of a fingertip around the customer service unit 23, and the device control shown in FIG. Part 25 (control means).

  As shown in FIG. 1, the banknote depositing unit 21 is provided with a banknote depositing port 31 into which a deposited banknote is inserted from the outside. A banknote deposit slot shutter drive unit 33 shown in FIG. 2 for opening and closing the deposit slot shutter 32 is provided. As shown in FIG. 1, the banknote slot shutter 32 is in a closed state in a closed state, and the banknote slot 31 can accept a banknote inserted from the outside when the closed state is changed to an open state.

  The banknote deposit port 31 separates the received banknotes one by one after the banknote deposit port shutter 32 is closed, and feeds it into the apparatus. The banknote depositing unit 21 is connected to the banknote handling apparatus unit 34 shown in FIG. Although not shown in the figure, the banknote handling apparatus unit 34 temporarily stores banknote identification counting units that identify and count banknotes fed out from the banknote deposit port 31 shown in FIG. 1 and banknotes after identification counting by the banknote identification counting unit. A banknote temporary storage section to be stored, and a banknote storage section that further stores banknotes temporarily stored in the banknote temporary storage section.

  The coin depositing part 22 is provided with a coin depositing port 41 into which deposited coins are inserted from the outside. The coin depositing port 41 is operated to open and close a coin depositing port shutter 42 and a coin depositing port shutter 42. A coin deposit shutter driving unit 43 shown in FIG. 2 is provided. As shown in FIG. 1, the coin inlet shutter 42 is in a closed state in a standby state, and the coin inlet 41 can accept a coin inserted from the outside by being changed from the closed state to the open state.

  The coin deposit port 41 separates the received coins one by one from the coin deposit port shutter 42 in the closed state, and feeds them into the apparatus. The coin depositing unit 22 is connected to the coin processing unit 44 shown in FIG. Although not shown, the coin processing unit 44 temporarily stores coins that have been identified and counted by the coin identifying and counting unit, and a coin identifying and counting unit that counts the coins that are fed out from the coin deposit port 41 shown in FIG. A coin temporary storage unit to be stored, and a coin storage unit that further stores the coins temporarily stored in the coin temporary storage unit.

  As shown in FIG. 3, the customer service unit 23 includes a display monitor 51 for displaying an operation guidance screen, a touch panel 52 provided on the surface of the display monitor 51, and ID information including an account number and customer name of a cash card. It has a card reader 53 to be read, a printer 54 that creates and issues a receipt slip on which a receipt number is displayed, and an operation unit 55 that is operated by customers and staff.

  The operation unit 55 includes a keyboard 61 shown in FIG. 4, a keyboard cover 62 that covers the keyboard 61, and an openable / closable keyboard cover 62. The keyboard cover 62 is locked in a closed state and an unlock button 63 is operated. When this is done, a lock mechanism (not shown) that releases the lock is provided.

  As shown in FIG. 4, the keyboard 61 includes a completion key 61a, a confirmation key 61b, a deposit start key 61c, a numeric keypad 61d, a CE key 61e, an operation release key 61f, a count stop key 61g, an execution key 61h, a cancel key 61i, A staff call key 61j, a previous page key 61k, a next page key 61m, an up movement key 61n, a left movement key 61o, a right movement key 61p, and a down movement key 61q are provided.

  As shown in FIG. 5, the keyboard cover 62 is exposed to expose the entire keyboard 61 and covers a part of the keyboard 61 when the keyboard cover 62 is closed. Specifically, as shown in FIG. 3, the keyboard cover 62 exposes the opening 64 for exposing the completion key 61a, the confirmation key 61b, and the deposit start key 61c, and the clerk calling key 61j even in the closed state. An opening 65 is formed. Therefore, even when the keyboard cover 62 is closed, the completion key 61a, the confirmation key 61b, the deposit start key 61c, and the clerk call key 61j can be operated.

  When the operation unit 55 is used by a customer, the keyboard cover 62 is closed. Further, when the clerk uses it, as shown in FIG. 5, the lock release button 63 is operated to unlock the lock mechanism, the keyboard cover 62 is opened, and the entire keyboard 61 is exposed.

  As shown in FIG. 3, the motion sensor 24 is provided on the front side of the apparatus with respect to the service unit 23, and is installed at a position lower than the touch panel 52 and the keyboard 61 of the service unit 23. The motion sensor 24 detects the three-dimensional spatial coordinates of the customer's fingertip F that moves in the space above the motion sensor 24 when operating the customer service unit 23 while standing on the front side of the apparatus. As a result, the customer's fingertip F Detecting the movement of

  The monitor PC 11 shown in FIG. 1 has a PC display unit 71 that performs screen display, a PC operation unit 72 that receives operation inputs, and a PC control unit 73 shown in FIG.

  Next, the control content by the apparatus control part 25 of the customer operation type transaction apparatus 10 is demonstrated. The device control unit 25 performs customer guidance control for switching display of an operation guidance screen to be displayed on the display monitor 51 according to a transaction input operation input to the touch panel 52, the card reader 53, and the operation unit 55 of the customer service unit 23. Based on the flow of transaction input operations to the touch panel 52, the card reader 53, and the operation unit 55, the deposit transaction is executed or canceled.

  The device control unit 25 basically performs normal customer guidance control including display of a normal operation guidance screen as customer guidance control. First, this normal customer guidance control will be described.

  When in the standby state, the apparatus control unit 25 causes the display monitor 51 to display a standby screen 81 shown in FIG. 6 as a normal operation guidance screen. The standby screen 81 includes a display area 81 a having a welcome display and a display prompting insertion of a cash card, a display area 81 b showing the customer operation type transaction apparatus 10, and the position of the card reader 53 in the customer operation type transaction apparatus 10. And a display area 81c for guiding the operation of inserting the cash card into the left end of the card reader 53 and sliding it to the right end of the card reader 53, and keeping the cash card inserted in the right end of the card reader 53. A display area 81d for guidance.

  In the standby state, when the cash card is inserted and slid into the card reader 53 as a transaction input operation, the device control unit 25 performs the transaction input operation using the card reader 53 with ID information including the account number and customer name of the cash card. Detect by reading. Then, the apparatus control unit 25 drives the bill deposit slot shutter drive unit 33 to open the bill deposit slot shutter 32, drives the coin deposit slot shutter drive unit 43 to open the coin deposit slot shutter 42, and displays the monitor 51. The normal deposit start determination state in which the regular deposit screen 82 shown in FIG.

  The normal deposit screen 82 includes a display area 82a showing a display prompting insertion of bills and coins into the deposit slot and pressing the deposit start key 61c, a deposit amount, a completion key 61a, a confirmation key 61b, and a deposit start key 61c. A display area 82b showing the customer operation type transaction apparatus 10, a display area 82c showing the position of the banknote deposit port 31 in the customer operation type transaction apparatus 10 and indicating how to insert the banknote, and a coin payment in the customer operation type transaction apparatus 10 It has a display area 82d that indicates the position of the mouth 41 and indicates how to insert coins, and a display area 82e that prompts the user to press the completion key 61a when ending without making a deposit transaction.

  When the apparatus control unit 25 detects that the deposit start key 61c has been pressed as a transaction input operation in the normal deposit start determination state, the device control unit 25 drives the bill deposit slot shutter drive unit 33 to close the bill deposit slot shutter 32, The coin deposit slot shutter drive unit 43 is driven to close the coin deposit slot shutter 42, and the display monitor 51 is brought into a deposit count state in which a counting screen 83 shown in FIG. 8 is displayed as a normal operation guidance screen. In this depositing counting state, the device control unit 25 feeds the banknotes in the banknote depositing port 31 toward the banknote processing unit 34 and temporarily stores them in the banknote temporary storage unit while counting them by the banknote identification and counting unit of the banknote processing unit 34. A deposit counting operation is performed in which the coins in the deposit port 41 are fed toward the coin processing device unit 44 and temporarily stored in the coin temporary storage unit while being counted by the coin identification counting unit of the coin processing device unit 44.

  The counting screen 83 includes a display area 83a indicating standby guidance, a deposit amount, a completion key 61a, a confirmation key 61b, and a deposit start key 61c, a display area 83b indicating the customer operation type transaction apparatus 10, and a customer operation. The display area 83c showing the position of the banknote deposit port 31 in the type transaction apparatus 10 and indicating that the banknote is being counted, and the position of the coin deposit slot 41 in the customer operation type transaction apparatus 10 are shown and counting the coins. A display area 83d indicating the above. When the deposit counting operation is finished, the device control unit 25 displays the counting results of the bill identifying and counting unit and the coin identifying and counting unit on the deposit amount in the display area 83a.

  When the deposit counting operation is completed, the apparatus control unit 25 enters a normal deposit amount confirmation waiting state in which the display monitor 51 displays the regular deposit amount confirmation screen 84 shown in FIG. The normal deposit amount confirmation screen 84 is a display area 84a showing a display for prompting confirmation of the deposit amount, a deposit amount, a completion key 61a, a confirmation key 61b, and a deposit start key 61c, and a case where the deposit amount is approved. A display area that includes a display that prompts the user to press the completion key 61a, a display that prompts the user to press the deposit start key 61c when depositing, and a display that prompts the user to press the attendant call key 61j if the deposit is cancelled. 84b.

  When the apparatus control unit 25 detects that the completion key 61a is pressed as a transaction input operation in the normal payment amount confirmation waiting state, the apparatus control unit 25 displays a completion processing in-progress screen 85 shown in FIG. Is in the process of being completed. When the completion processing state is entered, the device control unit 25 stores the banknote temporarily stored in the banknote temporary storage unit by the banknote processing unit 34 in the banknote storage unit and temporarily stores the banknote in the coin temporary storage unit by the coin processing unit 44. The storage operation of storing the stored coins in the coin storage unit is performed, the reception number is assigned, and the result is counted and the ID information including the account number and the customer name is associated and stored in the in-store server.

  Completion processing screen 85 is a display area 85a indicating a display for prompting processing, a deposit amount, a completion key 61a, a confirmation key 61b and a deposit start key 61c, and a completion key if the deposit amount is approved. A display area 85b including a display prompting the user to press 61a, a display prompting the user to press the deposit start key 61c if additional payment is required, and a display prompting the user to press the attendant call key 61j if canceling the deposit. have. The display area 85b has the same contents as the display area 84b, but the brightness is dark, indicating that the operation is impossible.

  When the storing operation is completed, the apparatus control unit 25 causes the display monitor 51 to display the deposit end screen 86 shown in FIG. 11 as a normal operation guidance screen and creates and issues a receipt slip on which the receipt number is displayed by the printer 54. It will be in the payment end state. The payment end screen 86 includes a display area 86a for prompting removal of a cash card, acquisition of an acceptance slip, and movement to a window, a display area 86b indicating the customer operation type transaction apparatus 10, and a card reader in the customer operation type transaction apparatus 10. And a display area 86c that indicates the position of the printer 54 in the customer-operated transaction apparatus 10 and warns that the customer has forgotten to remove the receipt slip. .

  When the apparatus control unit 25 detects that the cash card is removed from the card reader 53 and indicates that the position of the printer 54 and the receipt slip have been taken out, the apparatus control unit 25 returns to the standby state. The customer goes to the window with the receipt slip, and when the receipt number written on the receipt slip is called, the customer is asked to perform further processing at the counter.

  When the apparatus control unit 25 detects that the deposit start key 61c is pressed as a transaction input operation in the normal deposit amount confirmation waiting state in which the regular deposit amount confirmation screen 84 shown in FIG. 9 is displayed, the bill deposit slot shutter drive is performed. The unit 33 is driven to open the banknote slot shutter 32, the coin slot shutter drive unit 43 is driven to open the coin slot shutter 42, and the normal deposit screen shown in FIG. The normal payment start determination state in which 82 is displayed is restored.

  When the apparatus control unit 25 detects that the clerk call key 61j has been pressed as a transaction input operation in the normal deposit amount confirmation waiting state for displaying the regular deposit amount confirmation screen 84 shown in FIG. The clerk calling screen 87 shown in FIG. 12 is displayed as the normal operation guidance screen, and a reporting state is established in which a report is sent to the PC control unit 73 of the monitor PC 11 used by the clerk. Then, the PC control unit 73 of the monitor PC 11 informs the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer.

  The clerk calling screen 87 has a display area 87a for prompting the clerk to call. Upon seeing the notification on the monitor PC 11, the attendant goes to the customer-operated transaction apparatus 10, takes out banknotes from the banknote temporary storage section of the banknote processing apparatus section 34, and takes out coins from the coin temporary storage section of the coin processing apparatus section 44. Return to customer. At this time, it returns to the standby state by the operation of the staff. In addition to reporting to the monitor PC 11, reporting to the attendant can employ reporting to a terminal device carried by the attendant at all times, reporting by a warning light provided at the top of the customer operation type transaction device 10, etc. Furthermore, it is also possible to combine multiple reports.

  When the apparatus control unit 25 detects that the completion key 61a is pressed as a transaction input operation in the normal deposit start determination state in which the normal deposit screen 82 shown in FIG. 7 is displayed, the apparatus control unit 25 displays the display monitor 51. Then, the deposit end state is displayed in which the deposit end screen 86 shown in FIG. 11 is displayed as the normal operation guidance screen. When the apparatus control unit 25 detects that the cash card has been removed from the card reader 53 in the payment completion state, the apparatus control unit 25 returns to the standby state.

  During the above normal customer guidance control, when the apparatus control unit 25 determines that the operator is unfamiliar from the detection result of the motion sensor 24, the details for performing the operation guidance in more detail than the normal operation guidance screen. Switch to detailed customer guidance control including display of operation guidance screen. The detailed customer guidance control is a customer inquiry type customer guidance control in which each detailed operation guidance screen is an alternative.

  In the normal customer guidance control, the apparatus control unit 25 is operated by the motion sensor 24 from that time when the normal payment start determination state in which the normal payment screen 82 shown in FIG. The detection of the fingertip F of the person is started. Then, during the normal deposit start determination state, neither the deposit start key 61c nor the completion key 61a is pressed as a transaction input operation, and the motion sensor 24 detects the fingertip F of the operator. When a predetermined time set in advance elapses, it is determined that the operator is not accustomed. That is, in a state where the motion sensor 24 detects the fingertip F of the operator, if the transaction input operation is not performed even after a predetermined time has elapsed, it is determined that the operator is unfamiliar.

  Here, if the state in which the motion sensor 24 continuously detects the fingertip F of the operator continues for a predetermined time, it is determined that the operator is unfamiliar, but the motion sensor 24 intermittently applies the fingertip F of the operator. Even if it is detected, it may be determined that the operator is unfamiliar when the total time when the fingertip F of the operator is detected reaches a predetermined time.

  When it is determined from the detection result of the motion sensor 24 that the operator is unfamiliar with the apparatus control unit 25, the apparatus control unit 25 switches from the above-described normal payment start determination state of the normal customer guidance control to the detailed customer guidance control. In the detailed customer guidance control, first, the detailed payment start determination first state in which the detailed payment first screen 91 shown in FIG. 13 is displayed on the display monitor 51 as the detailed operation guidance screen is set. The detailed deposit first screen 91 has a display area 91a for displaying an inquiry as to whether or not to deposit, and in this display area 91a, a "Yes" display area 91b, a "No" display area 91c, It is included. The display area 91a is displayed over the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the touch panel 52 detects that the “Yes” display area 91b of the display area 91a is pressed as a transaction input operation in the first state of the detailed deposit start determination, the device control unit 25 displays the detailed operation on the display monitor 51. The detailed deposit start determination second state in which the detailed deposit second screen 92 shown in FIG. 14 is displayed as the guidance screen is entered. The detailed deposit second screen 92 has a display area 92a that displays a prompt to insert bills and coins into the deposit slot and to press “start deposit”. In the display area 92a, “deposit start” is displayed. A display area 92b is included. The display area 92a is also displayed over the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the device control unit 25 detects that the “payment start” display area 92 b of the display area 92 a is pressed as a transaction input operation in the second state of the detailed deposit start determination, the display controller 51 displays the figure on the display monitor 51. 8 is displayed to display a counting-in-progress screen 83 shown in FIG.

  The device control unit 25 confirms that the “NO” display area 91c of the display area 91a has been pressed as a transaction input operation in the detailed deposit start determination first state in which the detailed deposit first screen 91 shown in FIG. 13 is displayed. When detected by the touch panel 52, the detailed deposit start determination third state in which the detailed deposit third screen 93 shown in FIG. The detailed deposit third screen 93 has a display area 93a for displaying an inquiry as to whether or not to end the transaction. In this display area 93a, a "Yes" display area 93b and a "No" display area 93c are displayed. And are included. The display area 93a is displayed over the display areas 82b to 82e of the normal deposit screen 82 shown in FIG.

  When the device control unit 25 detects that the “Yes” display area 93 b of the display area 93 a is pressed by the touch panel 52 as the transaction input operation in the third state of the detailed deposit start determination, FIG. The above-described deposit end state is displayed for displaying the deposit end screen 86 shown in FIG. When the touch panel 52 detects that the “No” display area 93 c of the display area 93 a is pressed as a transaction input operation in the third state of the detailed deposit start determination, the device control unit 25 displays the display monitor 51 on the display monitor 51. The detailed deposit start determination first state in which the detailed deposit first screen 91 shown in FIG. 13 is displayed as the detailed operation guidance screen is set.

  In addition, when the apparatus control unit 25 determines that the operator is unfamiliar from the detection result of the motion sensor 24 and starts the detailed customer guidance control, the device control unit 25 starts measuring the no-operation time timer accordingly. . In addition, the apparatus control unit 25 performs a case where the “Yes” display area 91b is pressed in the first detailed payment start determination state and a case where the “No” display area 91c is pressed in the first detailed payment start determination state. For the case where the “No” display area 93c is pressed in the third state of the detailed deposit start determination, the time measurement of the no-operation time timer is reset to 0 and the time measurement is started again. In addition, the device control unit 25 has pressed the “payment start” display area 92b in the detailed payment start determination second state and the “yes” display area 93b in the detailed payment start determination third state. For the case, the time measurement of the no-operation time timer is reset to 0 and the time measurement ends.

  Then, the device control unit 25 determines that the operator is unfamiliar when the predetermined time set by the no-operation time timer has elapsed, that is, from the detection result of the motion sensor 24, and performs detailed customer guidance control. When a transaction input operation is not performed even after a predetermined time has elapsed during the process of displaying the staff call screen 87 shown in FIG. 12 on the display monitor 51, It will be in the reporting state which reports to the PC control part 73 of PC11 for monitors to be used. Then, the PC control unit 73 of the monitor PC 11 informs the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer. The attendant sees the notification of the monitor PC 11 and goes to the customer operation type transaction apparatus 10 to assist the customer's transaction input operation. At this time, the clerk operates to return the customer operation type transaction apparatus 10 to the above-described normal deposit start determination state in which the regular deposit screen 82 shown in FIG. 7 is displayed, for example. The notification to the staff can be changed and combined in the same manner as described above.

  In addition, in the normal customer guidance control, the device control unit 25 displays the normal deposit amount confirmation screen 84 shown in FIG. 9 on the display monitor 51 as the normal operation guidance screen. Detection of the fingertip F of the operator is started by the motion sensor 24. Then, during the normal deposit amount confirmation waiting state, none of the completion key 61a, the deposit start key 61c, and the clerk call key 61j are pressed as a transaction input operation, and the motion sensor 24 detects the fingertip F of the operator. When a predetermined time set in advance is passed, it is determined that the operator is unfamiliar. Again, if the state in which the motion sensor 24 continuously detects the fingertip F of the operator continues for a predetermined time, it is determined that the operator is unfamiliar, but the motion sensor 24 intermittently detects the operator's fingertip F. Even if the fingertip F is detected, it may be determined that the operator is unfamiliar when the total time in which the operator's fingertip F is detected reaches a predetermined time.

  When it is determined from the detection result of the motion sensor 24 that the operator is unfamiliar with the apparatus control unit 25, the apparatus control unit 25 switches from the normal payment amount confirmation waiting state of the above-described normal customer guidance control to the detailed customer guidance control. In the detailed customer guidance control, first, the detailed payment amount confirmation first state in which the detailed payment amount confirmation first screen 101 shown in FIG. 16 is displayed on the display monitor 51 as the detailed operation guidance screen is set. The detailed deposit amount confirmation first screen 101 has a display area 101a for displaying an inquiry as to whether or not to make an additional deposit. In this display area 101a, a "Yes" display area 101b and a "No" Display area 101c. The display area 101a is displayed on the display area 84b of the normal deposit amount confirmation screen 84 shown in FIG.

  When the device control unit 25 detects that the “Yes” display area 101 b of the display area 101 a is pressed as a transaction input operation in the first state of the detailed deposit amount confirmation, the bill deposit port shutter drive unit 33 is detected. Is started to open the bill deposit slot shutter 32, the coin deposit slot shutter drive unit 43 is driven to open the coin deposit slot shutter 42, and the normal deposit start to cause the display monitor 51 to display the regular deposit screen 82 shown in FIG. It will be in a judgment state and will return to normal customer guidance control.

  When the touch panel 52 detects that the “No” display area 101 c of the display area 101 a is pressed as a transaction input operation in the first state of confirming the detailed deposit amount, the device control unit 25 displays the detailed operation on the display monitor 51. The detailed deposit amount confirmation second screen 102 for displaying the detail deposit amount confirmation second screen 102 shown in FIG. 17 as the guide screen is entered. The detailed deposit amount confirmation second screen 102 has a display area 102a for displaying an inquiry as to whether the amount is appropriate. In this display area 102a, a "Yes" display area 102b and a "No" Display area 102c. The display area 102a is displayed over the display area 84b of the normal deposit amount confirmation screen 84 shown in FIG. That is, the detailed deposit amount confirmation second screen 102 includes a display area 84a for displaying the deposit amount.

  When the device control unit 25 detects that the “Yes” display area 102 b of the display area 102 a is pressed as a transaction input operation in the detailed payment amount confirmation second state, the completion process shown in FIG. The screen is displayed in the completion processing to display the screen 85, and the normal customer guidance control is returned.

  When the touch panel 52 detects that the “No” display area 102 c of the display area 102 a is pressed as a transaction input operation in the second state of the detailed deposit amount confirmation, the device control unit 25 displays the detailed operation on the display monitor 51. The detailed deposit amount confirmation third screen 103 for displaying the detailed deposit amount confirmation third screen 103 shown in FIG. 18 as the guidance screen is entered. The detailed deposit amount confirmation third screen 103 has a display area 103a for displaying an inquiry as to whether or not to cancel the deposit. In this display area 103a, a "Yes" display area 103b and a "No" display area are displayed. 103c. The display area 103a is displayed on the display area 84b of the normal deposit amount confirmation screen 84 shown in FIG. That is, the detailed deposit amount confirmation third screen 103 includes a display area 84a for displaying the deposit amount.

  When the touch panel 52 detects that the “Yes” display area 103 b of the display area 103 a is pressed as a transaction input operation in the third state of the detailed deposit amount confirmation, the device control unit 25 displays the display monitor 51 on the display monitor 51. Is displayed, and a notification is sent to the PC control unit 73 of the monitor PC 11 used by the clerk. Then, the PC control unit 73 of the monitor PC 11 informs the PC display unit 71 that the customer operation type transaction apparatus 10 has called the customer. Upon seeing the notification on the monitor PC 11, the attendant goes to the customer-operated transaction apparatus 10, takes out banknotes from the banknote temporary storage section of the banknote processing apparatus section 34, and takes out coins from the coin temporary storage section of the coin processing apparatus section 44. Return to the customer to return the device control unit 25 to the standby state. The notification to the staff can be changed and combined in the same manner as described above.

  When the touch panel 52 detects that the “No” display area 103 c of the display area 103 a is pressed as a transaction input operation in the third state of the detailed deposit amount confirmation, the apparatus control unit 25 displays the display monitor 51 on FIG. The detailed payment amount confirmation first screen 101 shown in FIG.

  According to the customer operation type transaction apparatus 10 of the present embodiment described above, the apparatus control unit 25 is unfamiliar with the operator from the detection result of the motion sensor 24 that detects the movement of the fingertip F around the customer service unit 23. If it is determined that there is, it switches to the detailed customer guidance control including the display of the detailed operation guidance screen for performing the operation guidance in more detail than the normal operation guidance screen. Thus, since the motion sensor 24 that detects the movement of the fingertip F around the customer service unit 23 is used, it is possible to determine that the operator is unfamiliar and to support the transaction input operation.

  Further, the device control unit 25 is inexperienced when the transaction input operation is not performed even after a predetermined time elapses with the motion sensor 24 detecting the fingertip F of the operator. Since it is determined that the operator is present, it can be easily and satisfactorily determined that the operator is unfamiliar.

  Further, since the detailed customer guidance control is customer inquiry type customer guidance control, the transaction input operation can be favorably supported for the customer who is determined to be unfamiliar.

  In addition, the apparatus control unit 25 determines that the operator is unfamiliar from the detection result of the motion sensor 24 and performs detailed customer guidance control. When the operation is not performed, the clerk is notified, so that the customer who cannot support the transaction input operation even by the detailed customer guidance control can be promptly dealt with the clerk.

10 Customer Operation Type Transaction Device 23 Customer Service 24 Motion Sensor 25 Device Controller (Control Unit)
81 Standby screen (normal operation guidance screen)
82 Normal deposit screen (Normal operation guidance screen)
83 Counting screen (normal operation guidance screen)
84 Normal deposit confirmation screen (Normal operation guidance screen)
85 Completion processing screen (normal operation guidance screen)
86 Payment end screen (normal operation guidance screen)
87 Personnel calling screen (normal operation guidance screen)
91 Detailed payment first screen (Detailed operation guidance screen)
92 Detailed payment second screen (Detailed operation guidance screen)
93 Detailed payment third screen (Detailed operation guidance screen)
101 Detailed payment confirmation first screen (detailed operation guidance screen)
102 Detailed payment amount confirmation second screen (detailed operation guidance screen)
103 Detailed payment amount confirmation third screen (detailed operation guidance screen)
F fingertip

Claims (4)

A customer service department capable of displaying an operation guidance screen and accepting transaction input operations;
In a customer operation type transaction apparatus having a control means for performing a transaction based on a flow of the transaction input operation while performing a customer induction control for switching display of the operation induction screen according to the transaction input operation,
A motion sensor for detecting the movement of the fingertip around the customer service section;
The control means performs normal customer guidance control including display of a normal operation guidance screen as the customer guidance control, and determines that the operator is unfamiliar from the detection result of the motion sensor. A customer-operated transaction apparatus characterized by switching to detailed customer guidance control including display of a detailed manipulation guidance screen for conducting manipulation guidance in more detail than a screen.   The control means determines that the operator is unfamiliar when the transaction input operation is not performed even after a predetermined time elapses while the motion sensor detects the fingertip of the operator. The customer operation type transaction apparatus according to claim 1, wherein:   3. The customer operation type transaction apparatus according to claim 1, wherein the detailed customer guidance control is customer inquiry type customer guidance control.   The control means determines that the transaction input operation is performed even if a predetermined time elapses while the detailed customer guidance control is being performed by determining that the operator is unfamiliar from the detection result of the motion sensor. The customer-operated transaction apparatus according to any one of claims 1 to 3, characterized in that if the payment is not made, an attendant is notified.

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