JP6956460B2 - Automatic teller machine - Google Patents

Description

The present invention relates to an automated teller machine, and can be applied to, for example, an automated teller machine (ATM) installed in a financial institution, a station, a store, a public facility, or the like.

In a conventional ATM, the medium (for example, cash (banknotes and coins), passbook, card, statement slip, transfer card, etc.) is discharged or returned, and the receipt of the medium is not completed even after a predetermined time has passed. In this case, there is a technique for alerting the customer in order to prevent forgetting to take it (see Patent Documents 1 and 2).

Japanese Unexamined Patent Publication No. 2014-228908 Japanese Unexamined Patent Publication No. 2011-215721

By the way, in the conventional ATM, the medium receipt detection of whether or not the discharged medium is received is carried out between the time when the medium is discharged and the time when a predetermined time elapses.

However, depending on the timing at which the customer receives the medium, a warning sound may sound even though the customer has received the medium. For example, when the customer receives the medium after the medium receipt detection in the ATM is performed and the predetermined time is reached immediately after that, the warning sound is sounded even though the customer has received the medium. Resulting in. In such a case, the customer will be uncomfortable.

Therefore, there is a demand for an automated teller machine that can alert the customer to forget to take the medium after the medium is discharged, in consideration of the receiving situation of the medium by the customer.

In order to solve such a problem, the automatic teller machine according to the present invention includes (1) an output means for outputting a warning voice, (2) a medium discharge means for discharging a medium, and (3) a medium for discharging the medium. The output control means includes a detection means including a detection unit for detecting the presence / absence, and (4) an output control means for controlling the output of a warning voice when the removal of the medium is not detected after a lapse of a predetermined time. The output control means discharges the medium. When the first predetermined time elapses, the output means outputs the first alert voice, and the output control means elapses the first predetermined time and further, the second is shorter than the first predetermined time. when the predetermined time has elapsed, to output a second alert sound from the output means, the medium is extracted by the customer, if the detection part medium does not remain in the medium body discharge unit detects the output control means It is characterized in that the output of the guidance of the alert voice during output by the output means is stopped in the middle .

According to the present invention, after the medium is ejected, it is possible to call attention to forgetting to remove the medium at a timing in consideration of the receiving situation of the medium by the customer.

It is a block diagram which shows the structure of the control system of the ATM which concerns on 1st Embodiment. It is an external perspective view which shows the external appearance structure of the ATM which concerns on 1st Embodiment. It is an internal block diagram which shows the internal structure of the medium discharge part which concerns on 1st Embodiment. It is a flowchart which shows the processing operation at the time of the medium discharge in the ATM which concerns on 1st Embodiment. It is a time chart explaining the medium discharge process which concerns on 1st Embodiment (the 1). It is a time chart explaining the conventional medium discharge processing (the 2). It is a time chart explaining the medium discharge process which concerns on 1st Embodiment (the 2). It is a time chart explaining the conventional medium discharge processing (the 2). It is a flowchart which shows the processing operation at the time of the medium discharge in the ATM which concerns on 2nd Embodiment. It is a flowchart which shows the processing operation at the time of the medium discharge in the ATM which concerns on 2nd Embodiment. It is a screen view which shows the attention alert voice output setting screen which concerns on a modification embodiment.

(A) First Embodiment In the following, the first embodiment of the automated teller machine according to the present invention will be described in detail with reference to the drawings.

In the first embodiment, a case where the present invention is applied to, for example, an ATM installed in a financial institution or the like will be illustrated.

(A-1) Configuration of First Embodiment FIG. 2 is an external perspective view showing an external configuration of ATM 1 according to the first embodiment. In FIG. 2, the ATM 1 according to the first embodiment has an operation display unit 11, a bill deposit / withdrawal port 12, a coin deposit / withdrawal port 13, a passbook entry / exit 14, a card entry / exit 15, a statement slip discharge port 16, and a speaker 17. Have.

The ATM1 is installed in, for example, a financial institution, an airport, a station, a convenience store, etc., and performs various transaction processing. ATM1 requests a customer to insert a medium such as a passbook or a card as necessary when conducting various transactions. ATM1 reads customer information from a magnetic stripe attached to a medium such as a banknote or card inserted by a customer, and uses this customer information to process transactions such as cash (banknotes, coins) deposit transactions and withdrawal transactions. To do. In addition, ATM1 writes transaction information on a medium and discharges a statement slip as necessary.

The operation display unit 11 is operated by a customer who conducts a transaction, and displays information related to the transaction, a confirmation screen of input information, and the like. The operation display unit 11 displays, for example, a transaction type selection menu screen, an operation screen for each transaction type, a transaction content confirmation screen, and the like. For example, a touch panel type operation display unit can be applied to the operation display unit 11. The operation display unit 11 is not limited to the touch panel type in which the operation unit and the display unit are integrated, and the operation unit and the display unit may have physically different configurations.

The banknote deposit / withdrawal port 12 takes in the banknotes inserted by the customer or discharges the banknotes to be withdrawn. The banknote deposit / withdrawal port 12 has, for example, an opening / closing body (for example, a shutter) and a storage unit (bucket) for storing banknotes. Insert or eject banknotes. The bill deposit / withdrawal port 12 has a sensor (also referred to as a medium receipt detection unit) 241 (see FIG. 1) for detecting the presence of deposited bills and bills ejected at the time of withdrawal, and a shutter. It has a sensor (also referred to as a hand detection unit) 243 (see FIG. 1) that detects a customer's hand inserted inside the storage unit after it is opened. The sensor 241 and the sensor 243 notify the detected sensor data to the control unit 20 (see FIG. 1) described later.

The coin deposit / withdrawal port 13 is for taking in coins inserted by a customer or discharging coins to be withdrawn. A bucket type can be applied to the coin deposit / withdrawal port 13 as well as the banknote deposit / withdrawal port 12. Further, the coin deposit / withdrawal port 13 is also referred to as a sensor (also referred to as a medium receipt detection unit) that detects the presence of the deposited coins and the coins ejected at the time of withdrawal inside the coin deposit / withdrawal port 13 as well as the banknote deposit / withdrawal port 12. ) 251 (see FIG. 1) and a sensor (also referred to as a hand detection unit) 253 (see FIG. 1) that detects a customer's hand inserted inside the storage unit after the shutter is opened. Similarly, the sensor 251 and the sensor 253 notify the detected sensor data to the control unit 20 (see FIG. 1) described later.

The passbook entrance / exit 14 takes in the passbook inserted by the customer or discharges the passbook. Inside the passbook entrance / exit 14, there is a sensor (also referred to as a medium receipt detection unit) 231 (also referred to as a medium receipt detection unit) 231 (see FIG. 1) that detects the presence of the inserted passbook, and this sensor 231 is incorporated into the passbook entrance / exit 14. When the passbook is ejected, it detects whether or not the passbook has been received by the customer, and notifies the control unit 20 (see FIG. 1) of sensor data indicating the presence or absence of the passbook.

The card inlet / outlet 15 takes in a card inserted by a customer (for example, a cash card) or ejects the card. A sensor (also referred to as a medium receipt detection unit) 211 (see FIG. 1) for detecting the presence of the ejected card is also provided inside the card inlet / outlet 15. When the card is ejected, the sensor 211 detects whether or not the card has been received by the customer, and notifies the control unit 20 (see FIG. 1) of sensor data indicating the presence or absence of the card.

The statement slip discharge port 16 discharges a statement slip on which information related to the transaction is printed after the transaction is completed. The statement slip discharge port 16 has a sensor (also referred to as a medium receipt detection unit) 221 (see FIG. 1) for detecting the presence of the ejected statement slip. The sensor 221 detects whether or not the discharged statement slip has been received by the customer, and notifies the control unit 20 (see FIG. 1) of sensor data indicating the presence or absence of the statement slip.

The speaker 17 outputs voice guidance, an announcement, and a warning sound.

FIG. 1 is a configuration diagram showing a configuration of a control system of the ATM 1 according to the first embodiment. In FIG. 1, the ATM 1 according to the first embodiment includes a control unit 20, an operation control unit 26, a display control unit 27, a speaker 17, a communication unit 29, and a medium discharge unit (also referred to as a medium discharge means) 30.

Further, the medium discharging unit 30 discharges at least media such as banknotes, coins, cards, statement slips, and passbooks. The medium ejection unit 30 includes, for example, a card drive control unit 21, a statement slip drive control unit 22, a passbook drive control unit 23, a bill drive control unit 24, and a coin drive control unit 25 illustrated in FIG.

The control unit 20 controls various functions of the entire ATM1. The hardware of the control unit 20 is, for example, a device such as a CPU, ROM, RAM, EEPROM, and an input / output interface unit, and the CPU realizes various functions of the ATM 1 by executing a processing program stored in the ROM. .. Further, various functions may be constructed by installing the processing program, and even in that case, the processing program may cause the CPU to function as a functional block illustrated in FIG.

The control unit 20 controls, for example, various transaction processes in the ATM 1 and controls the display of the screen displayed on the operation display unit 11 (see FIG. 2) of the ATM 1. As shown in FIG. 1, the control unit 20 mainly includes a medium discharge instruction unit 201, a screen output control unit 202, and an audio output control unit (referred to as audio output control means) 203.

The medium discharge instruction unit 201 gives a medium discharge instruction to the medium discharge unit 30 that discharges each medium in various transactions such as a deposit transaction or a withdrawal transaction. The medium discharge instruction unit 201 inserts the medium discharge instruction unit 201 into the ATM 1 by that time even if, for example, the transaction of various transactions is completed and the transaction is completed, the medium discharge unit 30 is instructed to discharge the medium, or even if the transaction is unsuccessful. When returning the processed medium to the customer, the medium discharging unit 30 is instructed to discharge the medium.

The screen output control unit 202 instructs the display control unit 27 on the display screen to be displayed on the operation display unit 11. Based on the transaction selection information acquired from the operation control unit 26, the screen output control unit 202 gives an instruction to display a screen according to the procedure of the corresponding transaction type, and displays a predetermined medium discharge screen when the medium is discharged. It gives instructions.

The voice output control unit 203 controls the output of the voice guidance to be output from the speaker 17. The voice output control unit 203 outputs a predetermined voice guidance for preventing forgetting to remove the medium from the speaker 17 when the medium is discharged. Further, the voice output control unit 203 stops the output of the voice guidance for preventing forgetting to remove the medium when the medium receipt completion notification (sensor data) is acquired from all the sensors of the medium discharge unit 30.

Here, an example of the basic output timing in which the voice output control unit 203 outputs the voice guidance from the speaker 17 will be described.

First, when the medium discharge instruction unit 201 gives a medium discharge instruction to the medium discharge unit 30, the voice output control unit 203 outputs a predetermined voice guidance (first voice guidance) from the speaker 17 in order to prevent the medium from being received. do. The voice output control unit 203 starts timer timing after giving an instruction to eject the medium, and after the lapse of the first predetermined time (waiting time for receiving the medium), acquires a medium receipt completion notification from all the sensors of the medium ejection unit 30. When not, the speaker 17 outputs a predetermined voice guidance (second voice guidance) again to prevent the medium from being received.

If the media receipt completion notification has not been obtained from all the sensors of the medium ejection unit 30 after the output of the second voice guidance, the predetermined voice guidance may be output from the speaker 17 again.

The medium discharge unit 30 is a mechanism control unit having a mechanism for discharging at least a medium (including, for example, banknotes, coins, cards, statement slips, passbooks, etc.) in various transactions. In various transactions, the medium discharge unit 30 returns the medium inserted in the ATM 1 such as a card or a passbook to the customer at the end of the transaction, or discharges the medium such as banknotes or coins to the customer. On the other hand, it is handed over.

The medium ejection unit 30 includes a card drive control unit 21, a statement slip drive control unit 22, a passbook drive control unit 23, a bill drive control unit 24, and a coin drive control unit 25, which are illustrated in FIG.

Here, the medium ejection unit 30 includes a card drive control unit 21, a statement slip drive control unit 22, a passbook drive control unit 23, a bill drive control unit 24, and a coin drive control unit 25, and is a type of medium to be ejected. Are different, but the basic processing related to medium discharge is common. Therefore, the medium discharge process by the medium discharge unit 30 according to the first embodiment will be described in detail with reference to FIG.

FIG. 3 is an internal configuration diagram showing an internal configuration of the medium discharge unit 30 according to the first embodiment. In FIG. 3, the medium discharging unit 30 is roughly classified into a sensor (also referred to as a detecting means) 31 and a control unit 32.

The sensor 31 detects the presence or absence of the discharged medium in order to detect whether or not the discharged medium has been received by the customer. The sensors 31 are the sensors 211, 221 231 and 241 of the card drive control unit 21, the statement slip drive control unit 22, the passbook drive control unit 23, the bill drive control unit 24 and the coin drive control unit 25, which are illustrated in FIG. It includes 243, 251 and 253.

That is, when the sensor 31 detects that the discharged medium is received by the customer and the existence of the medium disappears, the sensor 31 gives the sensor data indicating the completion of the medium receipt to the control unit 32.

The control unit 32 controls the medium transport of the medium discharge unit 30, and performs transport control of the inserted medium, transport control of the ejected medium, receipt confirmation processing of the ejected medium, and the like.

As shown in FIG. 3, the control unit 32 includes a medium discharge processing unit 321, a medium receipt waiting time timing unit 322, a medium residual confirmation time measuring unit 323, and a medium receiving completion notification unit 324.

When the medium discharge processing unit 321 acquires the medium discharge instruction from the medium discharge instruction unit 201 of the control unit 20 described above, the medium discharge processing unit 321 discharges the medium.

Here, when the medium discharge unit 30 does not have a shutter or the like, that is, when the medium discharge unit 30 is a card drive control unit 21, a statement drive control unit 22, and a passbook drive control unit 23, the medium discharge processing unit 30 When the 321 obtains the medium ejection instruction, the card, the statement slip and the passbook as a medium are ejected to the card inlet / outlet 15, the statement slip discharge port 16 and the passbook entry / exit 14.

Further, when the medium ejection unit 30 is provided with a shutter or the like, that is, when the medium ejection unit 30 is the bill drive control unit 24 and the coin drive control unit 25, the medium ejection unit 30 receives the medium ejection instruction. After storing banknotes and coins as discharge media in the bucket, the shutter is opened. At this time, after the medium of banknotes and coins is stored in the bucket, the medium discharging unit 30 opens the closed shutter over a predetermined time.

The medium receiving waiting time timing unit 322 clocks a predetermined medium receiving waiting time after acquiring the medium ejection instruction.

Here, when the medium ejection unit 30 is not provided with a shutter or the like (card drive control unit 21, statement slip drive control unit 22 and passbook drive control unit 23), the medium receiving waiting time timing unit 322 is after acquiring the medium ejection instruction. , Time the predetermined medium receipt waiting time.

Further, when the medium discharging unit 30 includes a shutter or the like (banknote drive control unit 24 and coin drive control unit 25), the medium receiving waiting time counting unit 322 waits for a predetermined medium receiving waiting time after the shutter is opened. Time.

The medium receiving waiting time can be set to a different time depending on the type of the medium to be discharged by the medium discharging unit 30. For example, when the medium is a card, a statement slip, or a passbook, the waiting time for receiving the medium is set to about 2 to 3 seconds. For example, when the medium is a banknote or coin, the waiting time for receiving the medium is about 3 to 4 seconds. The waiting time for receiving the medium may be set to a different time depending on the type of the medium, such as setting.

The medium residual confirmation time unit 323 measures the medium residual confirmation time (also referred to as the medium residual check time or the second predetermined time) for confirming the residual of the discharged medium by the sensor 31 after the medium receiving waiting time elapses. Is.

Here, when the medium ejection unit 30 is not provided with a shutter or the like (card drive control unit 21, statement slip drive control unit 22 and passbook drive control unit 23), the medium residual confirmation timekeeping unit 323 will perform after the medium reception waiting time elapses. Start timing the predetermined medium residual confirmation time.

When the medium ejection unit 30 is provided with a shutter or the like (banknote drive control unit 24 and coin drive control unit 25), the medium ejection unit 30 confirms the remaining bills and coins stored in the bucket and is in an open state. The shutter of is closed. At this time, the medium residual confirmation time includes the time for confirming the residual of banknotes and coins and the time until the shutter in the open state is closed.

The medium receipt completion notification unit 324 notifies the control unit 20 of the completion of medium receipt by using the acquisition of sensor data indicating the completion of medium receipt from the sensor 31 as a trigger.

Here, in the conventional ATM, when the sensor data of the medium receipt completion is acquired from the sensor during the medium receipt waiting time or the medium residual confirmation time, the medium receipt completion notification is given after the medium receipt waiting time or the medium residual confirmation time has elapsed. To the control unit. That is, the control unit of the ATM 1 waits until the medium receipt waiting time or the medium residual confirmation time elapses, and notifies the medium receipt completion after the medium receipt waiting time elapses or the medium residual confirmation time elapses.

However, in the first embodiment, when the sensor data of the completion of receiving the medium is acquired from the sensor 31 during the waiting time for receiving the medium or the remaining confirmation time for the medium, until the elapse of the waiting time for receiving the medium or the elapse of the remaining confirmation time for the medium. , The medium receipt completion notification unit 324 does not wait, but uses the acquisition (reception) of the sensor data as a trigger to notify the medium receipt completion.

As a result, as soon as the customer receives the medium, the control unit 20 can be notified of the completion of receiving the medium, so that the control unit 20 can stop the output of the voice guidance after the customer has received the medium. ..

Here, an example of the receipt confirmation process of the discharge medium according to the type of the medium discharge unit 30 will be described.

First, the process of confirming receipt of the discharge medium when the medium discharge unit 30 is the card drive control unit 21, the statement slip drive control unit 22, and the passbook drive control unit 23 will be described.

When the card drive control unit 21, the statement slip drive control unit 22, and the passbook drive control unit 23 acquire the medium discharge instruction from the medium discharge instruction unit 201, they discharge the medium. The card drive control unit 21, the detail slip drive control unit 22, and the passbook drive control unit 23 measure the medium residual confirmation time by the sensors 211, 221 and 231 after a predetermined medium reception waiting time elapses after the medium is discharged.

Next, the process of confirming receipt of the discharge medium when the medium discharge unit 30 is the bill drive control unit 24 and the coin drive control unit 25 will be described.

When the bill drive control unit 24 and the coin drive control unit 25 acquire the medium discharge instruction from the medium discharge instruction unit 201, the bill drive control unit 24 and the coin drive control unit 25 discharge the medium. When the medium is ejected, the bill drive control unit 24 and the coin drive control unit 25 open the shutter over a predetermined time. Then, the shutter Ri is Do the open state, when the medium is extracted, while closing the shutter, counting the medium remaining check time by the sensor 241,243,251 and 253.

As described above, the timing of confirmation of receipt of the discharge medium differs depending on the type of the medium discharge unit 30. However, in the case of the bill drive control unit 24 and the coin drive control unit 25, only the shutter opening and closing operations are added, and the basic timing operation of the medium ejection unit 30 is the medium after ejecting the medium. The reception waiting time and the medium residual confirmation time after the media reception waiting time has elapsed are measured.

The operation control unit 26 gives the input information acquired from the operation display unit 11 to the control unit 20 under the control of the control unit 20.

The display control unit 27 controls the display of the display screen displayed on the operation display unit 11 under the control of the control unit 20.

The communication unit 29 exchanges information with a financial institution host server or the like via a communication line. Here, when the communication unit 29 exchanges transaction information with, for example, a financial institution host server, the information for specifying the location where the ATM1 is installed (for example, the financial institution name, the financial institution code, the branch name, etc.) Information including information including a branch code and the like), customer information, information indicating transaction details, and the like may be notified. The information to be notified to the financial institution host server is not limited to the information exemplified above.

(A-2) Operation of the First Embodiment Next, the processing operation at the time of discharging the medium in the ATM 1 according to the first embodiment will be described in detail with reference to the drawings.

FIG. 4 is a flowchart showing a processing operation at the time of discharging the medium in the ATM 1 according to the first embodiment.

Here, a payment transaction in which the ATM1 pays banknotes to a customer will be described by way of example, and a process when outputting a voice guidance for preventing forgetting to take a medium will be described, but the transaction type is not limited.

In FIG. 4, the operation display unit 11 of the ATM 1 displays a transaction type selection menu screen, and the customer selects “payment transaction” (S101). As a result, the screen corresponding to the payment transaction procedure is displayed on the operation display unit 11. Then, for example, a card such as a cash card is inserted into the card entrance / exit 15 (S102), a personal identification number is input by a customer operation (S103), and an amount related to payment is input to the operation display unit 11 (S104).

In the ATM 1, the control unit 20 communicates with the financial institution host server via the communication unit 29 (S105). That is, the control unit 20 transmits a transaction execution request message including the payment transaction content to the financial institution host server, and the control unit 20 receives a response message including the payment transaction execution instruction from the financial institution host server. The control unit 20 counts banknotes for the transaction amount from the banknote storage unit in the ATM 1 (S106), and prints the payment transaction details on the statement slip (S107).

In the control unit 20, the medium discharge instruction unit 201 refers to the card drive control unit 21, the statement slip drive control unit 22, the passbook drive control unit 23, the bill drive control unit 24, and the coin drive control unit 25 as the medium discharge unit 30. And give a medium discharge instruction.

When a medium discharge instruction is given to the medium discharge unit 30, each medium discharge unit 30 discharges the medium, and the voice output control unit 203 gives voice guidance (first voice, for example, "Please take"" to the voice output control unit 203. Guidance) is output from the speaker 17 to confirm that the medium has been received, and that the bill (coin) has been removed from the bill deposit / withdrawal port 12 (coin deposit / withdrawal port 13 if necessary). The medium extraction flag to be used is cleared (that is, initialized) (S108 to S111).

Here, the processes of S108 to S111 will be described in detail. When the medium discharge instruction is given to the bill drive control unit 24 and the coin drive control unit 25, the bill drive control unit 24 and the coin drive control unit 25 open the shutter of the return port in order to let the customer receive the cash. Then, the shutter is opened (S108).

Further, when the medium discharge instruction unit 201 gives a medium discharge instruction, the voice output control unit 203 outputs a first voice guidance from the speaker 17 in order to call attention to the reception of the discharged medium (S109). At this time, the audio output control unit 203 sets the medium receiving flag and the medium extraction flag for each medium type in order to confirm whether or not all the media have been received by the customer in all the medium discharging units 30 that have discharged the media. It is managed in. That is, when the reception of each discharged medium is completed, the medium reception flag and the medium extraction flag for each medium type are set, and it is confirmed whether or not all the media have been received by the customer. Therefore, the audio output control unit 203 initializes and clears the medium receiving flag and the medium extraction flag of each medium type (S110 and S111).

Further, when a medium ejection instruction is given to the card drive control unit 21, the statement slip drive control unit 22, and the passbook drive control unit 23, the card drive control unit 21 ejects the inserted card to the card inlet / outlet 15, and details the details. The vote drive control unit 22 discharges the detailed slip to the detailed slip discharge port 16, and the passbook drive control unit 23 discharges the inserted passbook to the passbook inlet / outlet 14 (S112).

Next, in ATM1, the processing operations of S113 to S117 (media receipt confirmation processing) and the processing operations of S118 to S125 (elapsed confirmation processing of a predetermined time) are performed in parallel.

The bill drive control unit 24 as the medium discharge unit 30 discharges the medium when a medium discharge instruction is given to the bill drive control unit 24, and the sensor 241 monitors the extraction of the medium (S113).

In parallel with this, after the medium is ejected, the time counting of the predetermined medium receiving waiting time (for example, 4 seconds) starts (S118). Then, after the waiting time for receiving the medium has elapsed (for example, after 4 seconds have elapsed), the process shifts to S119, and the alert process for preventing forgetting to remove the medium is started (S119).

In S113, when the removal of the medium is detected by the sensor 241 of the bill drive control unit 24 before the waiting time for receiving the medium elapses, the bill drive control unit 24 detects the removal of the medium by the sensor 241 (that is,). A media completion notification is given to the control unit 20 (triggered by the media extraction detection). In the control unit 20, the voice output control unit 203 sets the medium extraction flag in order to recognize the received medium (S114). On the other hand, the banknote drive control unit 24 closes the shutter in the open state to close the shutter (S115). Further, the bill drive control unit 24 checks that there is no residue by the sensor 241 (S116), and gives a medium receipt completion notification to the control unit 20 that there is no residual medium by the sensor 241. Then, the audio output control unit 203 sets the medium receiving flag (S117).

In S118, after the elapse of the predetermined medium receiving waiting time (for example, after elapse of 4 seconds), the process shifts to S119, and the alert process starts.

In S120, when the medium is extracted by the sensor 241 of the bill drive control unit 24 (that is, when the medium does not remain), the voice output control unit 203 performs the voice ringing (output) of the second voice guidance. Is stopped (S122), the alert processing is completed (S125), and the customer is waiting.

On the other hand, in S120, when the medium has not been extracted by the sensor 241 in the bill drive control unit 24 (that is, when the medium remains), the voice output control unit 203 of the control unit 20 is the speaker 17. As the second voice guidance, for example, the voice guidance of "I forgot to take it" is sounded (output) (S121).

After that, the bill drive control unit 24 further performs the processing of S123 (media receipt confirmation processing) and the processing of S124 (elapsed processing of the media receipt waiting time) in parallel. That is, in the banknote drive control unit 24, if the medium has been extracted by the sensor 241, the alert processing is completed (S125), and the customer is in a waiting state. On the other hand, the bill drive control unit 24 again monitors whether or not the predetermined medium residual confirmation time (for example, 1 second) has elapsed (S124), and when the predetermined medium residual confirmation time has elapsed, the process shifts to S119. do.

In S124, after the medium remaining confirmation time elapses (for example, after 1 second elapses), the processing shifts to S119 or later and the second voice guidance of "Forgot to take" is output, but the bill drive control unit 24 When the extraction of the medium is detected by the sensor 241 of the above, the alert processing ends. That is, even if the second voice guidance is being output, the output of the second voice guidance during the output is stopped.

Here, the operation of the medium discharge process according to the first embodiment will be described in detail with reference to FIGS. 5 to 8.

FIG. 5 is a time chart illustrating the medium discharge processing according to the first embodiment. FIG. 6 is a time chart illustrating a conventional medium discharge process. Here, it is assumed that the medium discharging unit 30 is the bill driving control unit 24.

FIG. Start timing. At this time, in the control unit 20, the voice output control unit 203 causes the speaker 17 to output the first voice guidance.

After that, when the waiting time for receiving the medium elapses, the medium residual confirmation time unit 323 starts counting the medium residual confirmation time in order to confirm the residual medium by the sensor 31.

Here, for example, it is assumed that the medium is received by the customer in the middle of the medium residual confirmation time. That is, the sensor 31 detects that the medium has been received.

In this case, as shown in FIG. 6, in the conventional medium discharge unit 30, even if the medium is received before the lapse of the medium residual confirmation time, the medium discharge unit 30 receives the medium after the lapse of the medium residual confirmation time. The completion notification is sent to the control unit 20.

On the other hand, as shown in FIG. 5, the medium discharging unit 30 according to the first embodiment received the medium when the medium was received before the lapse of the medium residual confirmation time (that is, the medium was received (that is,). The detection of the medium receipt by the sensor 31) is used as a trigger to notify the control unit 20 of the completion of the medium receipt.

That is, the medium discharge unit 30 according to the first embodiment notifies the control unit 20 of the completion of medium receipt triggered by the detection of medium receipt by the sensor 31 in the medium receipt waiting time or the medium residual confirmation time. As a result, the medium receipt completion notification can be given to the control unit 20 more quickly than before, and the output of the voice guidance can be stopped.

More specifically, in FIG. 5, when the customer receives the medium before the second voice guidance output, the medium discharge unit 30 can promptly notify the medium receipt completion notification, so that the control unit 20 is used. The output of the second voice guidance can be stopped.

Further, as shown in FIGS. 7 and 8, the medium was received by the customer and the medium was received by the sensor 31 during the medium residual confirmation time and while the second voice guidance was being output. Is detected. In this case, as shown in FIG. 8, in the conventional medium discharge unit 30, even if the medium is received before the lapse of the medium residual confirmation time, the medium discharge unit 30 receives the medium after the lapse of the medium residual confirmation time. The completion notification is sent to the control unit 20. Therefore, as shown in FIG. 8, it is not possible to stop the output of the second voice guidance during the output.

On the other hand, as shown in FIG. 7, the medium discharging unit 30 according to the first embodiment received the medium when the medium was received even when the second voice guidance was being output. This (that is, the detection of the medium receipt by the sensor 31) is used as a trigger to notify the control unit 20 of the completion of the medium receipt. Therefore, the output of the second voice guidance can be stopped.

(A-3) Effect of First Embodiment As described above, according to the first embodiment, if a certain period of time elapses without detecting the medium withdrawal and the withdrawal is completed, a warning voice for alerting is given. Stop "I have forgotten to take it", and if the extraction is not completed, the warning voice "I have forgotten to take it" is sounded to call attention. As a result, it is possible to call attention in cooperation with the customer's behavior, and it is possible to call attention to forgetting to receive the customer without feeling distrust. This makes it possible to prevent forgetting to receive the item.

(B) Second Embodiment Next, a second embodiment of the automated teller machine according to the present invention will be described in detail with reference to the drawings.

The second embodiment also illustrates a case where the present invention is applied to, for example, an ATM installed in a financial institution or the like.

(B-1) Configuration and operation of the second embodiment The configuration of the ATM 1 according to the second embodiment can be the same as or the same as that of the first embodiment. Therefore, the second embodiment will also be described with reference to FIGS. 1 and 2 according to the first embodiment.

In the first embodiment, the medium ejection unit 30 gives a medium receiving completion notification to the control unit 20 with the detection of the medium receipt by the sensor 31 of the medium ejection unit 30 as a trigger, and stops the output of the voice guidance.

On the other hand, in the second embodiment, it is assumed that the medium ejection unit 30 is a bill drive control unit 24 or a coin drive control unit 25 particularly provided with a shutter, and the bucket in which the shutter is in the open state is assumed. When the hand detection sensor that detects the customer's hand inserted in is detected, the medium discharge unit 30 notifies the control unit 20 of the sensor data. In response to this, the control unit 20 stops the output of the voice guidance.

FIG. 9 is a flowchart showing a processing operation at the time of discharging the medium in the ATM 1 according to the second embodiment.

Here, a payment transaction in which the ATM1 pays banknotes to a customer will be described by way of example, and a process when outputting a voice guidance for preventing forgetting to take a medium will be described, but the transaction type is not limited.

Since the processing of S101 to S112 in FIG. 9 is the same as the processing of S101 to S112 of FIG. 4 according to the first embodiment, detailed description thereof will be omitted here.

In ATM1, the processing operations of S113 to S117 (media receipt confirmation processing) and the processing operations of S201 to S206 (elapsed confirmation processing of a predetermined time) are performed in parallel.

When the bill drive control unit 24 gives a medium discharge instruction to the bill drive control unit 24, the bill drive control unit 24 discharges the bills to the bill deposit / withdrawal port 12, the shutter is opened, and the presence / absence of the medium is determined. The detecting sensor 241 monitors the extraction of the medium (S113). Since the processes of S113 to S117 are the same as the processes of S113 to S117 of FIG. 4 according to the first embodiment, detailed description thereof will be omitted here.

In parallel with this, in the bill drive control unit 24, after the medium is ejected to the bill deposit / withdrawal port 12, the shutter is opened, and the hand detection sensor 243 that detects the customer's hand inserted into the bucket monitors the customer's hand. (S201).

When the customer's hand is inserted into the bucket and the hand detection sensor 243 detects the hand, the process shifts to S202, and the alert process for preventing forgetting to remove the medium is started (S202).

In S203, the voice output control unit 203 sounds (outputs), for example, the voice guidance of "Please be careful not to take it" as the second voice guidance (S203).

Then, in S204, when the medium is extracted by the sensor 241 of the bill drive control unit 24 (that is, when the medium does not remain), the voice output control unit 204 sounds the voice of the second voice guidance (that is, when the medium does not remain). The output) is stopped (S206), the alert processing is completed (S207), and the customer is waiting.

That is, when the customer inserts a hand into the bill deposit / withdrawal port 12 and the bill is received, the output of the second voice guidance is stopped.

On the other hand, in S204 , when the medium has not yet been extracted by the sensor 241 of the bill drive control unit 24 (that is, when the medium remains), the bill drive control unit 24 has the medium residual confirmation time (for example, 1). Until the elapse of (about seconds), the process shifts to S205 , and the sensor 241 confirms whether or not the medium has been received (S205). Then, after the medium residual confirmation time elapses, the bill drive control unit 24 shifts the process to S202 and repeats the alert process. That is, when the customer inserts a hand into the bill deposit / withdrawal port 12, but the medium remains in the bill deposit / withdrawal port 12, the second voice guidance is output.

(B-2) Effect of Second Embodiment As described above, according to the second embodiment, when a customer's manual insertion is detected in the receiving port, and when the extraction is completed, a warning voice ""Please be careful not to forget" is stopped, and if the extraction is not completed, the warning voice "Please be careful not to forget" is sounded to alert you. As a result, it is possible to call attention in cooperation with the customer's behavior, and it is possible to call attention to forgetting to receive the customer without feeling distrust. This makes it possible to prevent forgetting to receive the item.

(C) Third Embodiment Next, a third embodiment of the automated teller machine according to the present invention will be described in detail with reference to the drawings.

The third embodiment also illustrates a case where the present invention is applied to, for example, an ATM installed in a financial institution or the like.

(C-1) Configuration and operation of the third embodiment The configuration of the ATM 1 according to the third embodiment can be the same as or the same as that of the first and second embodiments. Therefore, the third embodiment will also be described with reference to FIGS. 1 and 2 according to the first embodiment.

FIG. 10 is a flowchart showing a processing operation at the time of discharging the medium in the ATM 1 according to the third embodiment.

Here, a payment transaction in which the ATM1 pays banknotes to a customer will be described by way of example, and a process when outputting a voice guidance for preventing forgetting to take a medium will be described, but the transaction type is not limited.

Since the processes of S101 to S110 and S112 in FIG. 10 are the same as the processes of S101 to S110 and S112 of FIG. 4 according to the first embodiment, detailed description thereof will be omitted here.

In the third embodiment, the voice output control unit 203 stops the voice output in response to the acquisition of the sensor data from the hand detection sensors 243 and 253 of the bill drive control unit 24 and the coin drive control unit 25. The audio output control unit 203 of the control unit 20 does not manage the media extraction flag.

In ATM1, the processing operations of S113 and S115 to S117 (media receipt confirmation processing) and the processing operations of S301 to S306 (elapsed confirmation processing of a predetermined time) are performed in parallel.

When the bill drive control unit 24 as the medium discharge unit 30 is given a medium discharge instruction to the bill drive control unit 24, the bill drive control unit 24 discharges the medium, and the sensor 241 monitors the extraction of the medium (S113). .. Since the processes of S113 and S115 to S117 are the same as the processes of S113 and S115 to S117 of FIG. 4 according to the first embodiment, detailed description thereof will be omitted here.

In parallel with this, after the medium is ejected, the time counting of the predetermined medium receiving waiting time starts (S301). Then, after the waiting time for receiving the medium has elapsed, the process shifts to S302, and the alert process for preventing forgetting to remove the medium is started (S302).

In S303, the voice output control unit 203 sounds (outputs), for example, the voice guidance of "I forgot to take it" as the second voice guidance (S303).

In S304, in the bill drive control unit 24, the hand detection sensor 243 that detects the customer's hand inserted into the bill deposit / withdrawal port 12 monitors the customer's hand. Then, when the customer's hand is inserted into the bucket and the hand detection sensor 243 detects the hand, the voice output control unit 204 stops the voice ringing (output) of the second voice guidance (S305), and the alert processing is performed. It ends (S307) and is in a state of waiting for a customer.

That is, when the customer inserts a hand into the bill deposit / withdrawal port 12 after the waiting time for receiving the medium has elapsed, the output of the second voice guidance is stopped.

On the other hand, in S304, the bill drive control unit 24 shifts the processing to S304 until the medium residual confirmation time (for example, about 1 second) elapses, and whether or not the medium is received by the hand detection sensor 243. Is confirmed (S306). Then, after the medium residual confirmation time elapses (for example, 1 second), the bill drive control unit 24 shifts the process to S302 and repeats the alert process. That is, when the customer does not insert his / her hand into the bill deposit / withdrawal port 12 after the waiting time for receiving the medium has elapsed, the alert processing for outputting the voice guidance is continuously performed.

(C-2) Effect of Third Embodiment As described above, according to the third embodiment, after a certain period of time, the warning voice "Please be careful not to take it" is sounded to call attention. do. When the customer's manual insertion is detected in the receiving port, the warning voice "Please be careful not to forget" is stopped. As a result, it is possible to call attention in cooperation with the customer's behavior, and it is possible to call attention to forgetting to receive the customer without feeling distrust. This makes it possible to prevent forgetting to receive the item.

(D) Other Embodiments Although various modified embodiments have been mentioned in each of the above-described embodiments, the present invention can also be applied to the following modified embodiments.

(D-1) In the first to third embodiments described above, the case where the sensor of the medium discharging unit is a sensor for detecting the presence or absence of the discharged medium or a sensor for detecting the inserted customer's hand is exemplified. bottom. However, the sensor may be a human detection sensor (referred to as a human detection unit) provided near the ATM. That is, when the human detection sensor detects that the customer has left the ATM and the medium discharge unit acquires the customer's departure detection data from the sensor, the medium discharge unit notifies the control unit of the sensor data using this as a trigger. do. In response to this, the voice output control unit of the control unit may output voice guidance that calls attention to the residual medium.

(D-2) It may be possible to set a set time for outputting voice guidance that calls attention to the residual medium. For example, it is possible to display the warning voice output setting screen illustrated in FIG. 11 on the operation display unit 11 and set the time until the voice guidance is output after the medium is ejected by the operation of the ATM staff. The voice output control unit can output voice guidance at a time set through this alert voice output setting screen. The caution voice output setting screen 530 illustrated in FIG. 11 has a text unit 531 for inputting a set time for outputting voice guidance after the medium is returned (after the medium is ejected), and is operated by an input unit 532 such as a numeric keypad. It can be set by inputting the set time with and pressing the "execute" button 534.

1 ... ATM1, 11 ... Operation display, 12 ... Banknote deposit / withdrawal port, 13 ... Coin deposit / withdrawal port, 14 ... Passbook entry / exit, 15 ... Card entry / exit, 16 ... Statement slip outlet, 17 ... Speaker, 20 ... Control Unit, 26 ... Operation control unit, 27 ... Display control unit, 29 ... Communication unit, 30 ... Medium discharge unit, 31 ... Sensor, 21 ... Card drive control unit, 22 ... Statement drive control unit, 23 ... Passbook drive control unit , 24 ... Banknote drive control unit, 25 ... Coin drive control unit.

Claims (5)

An output means that outputs a warning voice and
A medium discharging means for discharging a medium and
A detection means including a detection unit that detects the presence or absence of the discharged medium, and
If the extraction of the medium is not detected after a lapse of a predetermined time, the output control means for controlling the output of the warning voice is provided.
The output control means outputs a first warning voice from the output means when the first predetermined time elapses after the medium is discharged.
When the first predetermined time elapses and the second predetermined time shorter than the first predetermined time elapses, the output control means outputs a second warning voice from the output means.
When the medium is extracted by the customer and the detection unit detects that the medium does not remain in the medium discharging means, the output control means receives the second warning voice during output by the output means. An automated teller machine that stops the output of guidance in the middle. The detection means includes a hand detection unit that detects a hand inserted into the medium storage unit of the medium discharge means.
The output control means outputs the second warning voice from the output means when the hand is detected by the hand detection unit and the extraction of the medium is not detected by the detection unit. The automated teller machine according to claim 1. The detection means further includes a second detection unit that detects that the customer leaves the automated teller machine.
The automated teller machine according to claim 1 or 2, wherein when the detection by the second detection unit is performed, the output control means outputs a third alert voice. The automated teller machine according to any one of claims 1 to 3, wherein the medium discharged from the medium discharging means is a banknote or a coin. The automated teller machine according to any one of claims 1 to 3 , wherein the medium discharged from the medium discharging means is a passbook, a card, or a statement slip.

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