JP6468573B1 - Reception processing system and reception processing method - Google Patents

Abstract

A reception processing system capable of acquiring customer information at a store even before the store service is started. A key code which is associated with a predetermined store S and whose contents are changed every predetermined time is issued, the issued key code is displayed on a store display D in the store S, and a portable terminal 4 is provided. When the telephone number and the key code are received, the store S is identified based on the received key code, the customer who visited the store S is identified based on the received telephone number, and the identified customer is The reception process performed before starting the service of the specified store S is executed, and information regarding the specified customer is provided to the specified store S. [Selection] Figure 1

Description

  The present invention relates to a reception processing system and a reception processing method.

  2. Description of the Related Art Conventionally, when providing a service to a customer who visits a store, the service is provided in order by issuing a numbered ticket for waiting in turn. Patent Document 1 below discloses an operation system for an automatic teller machine. In this operation system, when customers use automatic teller machines, they issue a number tag indicating arrival order to customers who visit the store so that they do not wait for the turn side by side. ing.

Japanese Patent Laid-Open No. 5-151243

  In the operation system described in Patent Document 1, number tags are sequentially issued to customers who have visited the store without specifying the customers. Accordingly, the customer information cannot be acquired at the store until the customer starts using the automatic teller machine. That is, the store cannot acquire customer information before starting the service.

  The present invention has been made to solve the above-described problems, and provides a reception processing system and a reception processing method capable of acquiring customer information at a store even before the store service is started. One of the purposes is to do.

  The reception processing system according to one aspect of the present invention includes an issuing unit that issues an identification code that is associated with a predetermined store and whose contents are changed every predetermined time, and the issued identification code When the display control unit to be displayed on the display in the store, the information specifying the portable terminal, and the identification code are received, the store is identified based on the received identification code, and the received portable terminal Based on the information for specifying, the specifying unit for specifying the customer who has visited the store, and the reception for executing the reception process to be performed before starting the service of the specified store for the specified customer A processing unit; and a customer information providing unit that provides information regarding the identified customer to the identified store.

  In the above aspect, the reception process may be any one of a waiting process, an application form entry process, a reception process, an application process, or an examination process.

  In the above aspect, the information specifying the mobile terminal may be a telephone number of the mobile terminal.

  An acceptance processing method according to another aspect of the present invention is a method controlled by a processor, and issuance step for issuing an identification code that is associated with a predetermined store and whose contents are changed every predetermined time; The display control step of displaying the issued identification code on a display in the store, and the information identifying the portable terminal and the identification code, when received, based on the received identification code, A specifying step of specifying a store and specifying a customer who has visited the store based on the received information for specifying the mobile terminal, and a service of the specified store for the specified customer A reception process step for performing a reception process to be performed before starting, and providing information relating to the identified customer to the identified store Including a customer information providing step, a.

  According to the present invention, it is possible to acquire customer information at a store even before the store service is started.

It is a figure which illustrates the composition of the acceptance processing system in an embodiment. It is a figure which illustrates the structure of the server shown in FIG. It is an example of the screen displayed on the store display shown in FIG. It is an example of the screen displayed on the portable terminal shown in FIG. It is an example of the screen displayed on the portable terminal shown in FIG. It is an example of the screen displayed on the portable terminal shown in FIG. It is an example of the screen displayed on the portable terminal shown in FIG. In the reception processing system shown in FIG. 1, it is a sequence chart which illustrates the procedure at the time of making the customer who visited a store participate in waiting in order, and providing the customer's information to a store.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  FIG. 1 is a schematic configuration diagram of a reception processing system according to an embodiment of the present invention. The reception process is a process related to reception performed for a customer before starting a store service. For example, the reception process includes a waiting process, an application form entry process, a reception process, an application process, or an examination process.

  As shown in FIG. 1, the reception processing system 1 in this embodiment includes, for example, a server 2, a member database 3, store displays Da, Db, Dc, and store terminals Ta arranged in each store Sa, Sb, Sc. , Tb, Tc, and one or more portable terminals 4. Stores Sa, Sb, Sc, store displays Da, Db, Dc and store terminals Ta, Tb, Tc are described as store S, store display D, and store terminal T when there is no need to distinguish them in the following description. To do.

  The server 2 is configured to be able to communicate with the member database 3, the store display D, the store terminal T, and the mobile terminal 4 via the network N.

  The network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The network N includes one or more WiFi access points (wireless LAN relay devices) Na. The access point Na relays communication between the server 2 and the store display D, the store terminal T, and the mobile terminal 4 that are located in the communicable range (hereinafter also referred to as “WiFi area”) R of the own access point. To do.

  The portable terminal 4 is a portable terminal device used by a customer who applies for the execution of the reception process. In this embodiment, although it demonstrates using a smart phone as the portable terminal 4, it is not limited to this, The portable terminal in general which can assign a telephone number can be used as the portable terminal 4. FIG.

  The member database 3 stores member information regarding customers. The member information includes, for example, a telephone number item, a name item, an address item, and an e-mail address item as data items. The telephone number item stores a telephone number assigned to the mobile terminal 4 used by the customer as identification information for specifying the customer.

  As illustrated in FIG. 2, the server 2 includes, for example, a processor 20, a communication interface 21, and a storage resource 22.

  The processor 20 includes an arithmetic and logic unit for processing arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various computer functions 220 to be described later by executing a computer program 220 stored in the storage resource 22. To do. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The communication interface 21 is a hardware module for connecting to the network N and communicating with other terminals on the network N. The communication interface 21 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 22 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory. The storage resource 22 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices. A computer program 220 is stored in the storage resource 22.

  The computer program 220 is a program for performing predetermined processing, and includes a plurality of software modules that are appropriately called and executed during the operation of the main program of the server 2. Each software module is a subprogram modularized to execute specific processing, and is created using, for example, a procedure, a subroutine, a method, a function, a data structure, and the like.

  The computer program 220 illustratively includes a reception processing module 221. Functions realized by executing the reception processing module 221 will be described later.

  In addition to the computer program 220, the storage resource 22 stores an operating system program, a driver program, various data, and the like that are used for processing of the server 2. Examples of the driver program include a communication interface driver program for controlling the communication interface 21.

  Examples of various data stored in the storage resource 22 include key code information registered in the key code database 222 and customer information registered in the customer information database 223.

  The key code information includes, for example, a WiFi area ID item, a store ID item, a store display ID item, a key code item, a key code display date / time item, and the like as data items.

  The WiFi area ID item stores identification information for specifying the WiFi area. The store ID item stores identification information for specifying a store. The store display ID item stores identification information for specifying the store display. The key code item and the display date / time item are data items added each time a key code is issued. The key code item stores the issued key code, and the key code display date / time item stores the date / time when the issued key code is displayed on the store display.

  The customer information is customer information managed in units of stores, and includes, for example, store ID items, telephone number items, name items, address items, and mail address items as data items. The telephone number item, the name item, the address item, and the mail address item are the same as the member information stored in the member database 3, and are registered as customer information for the store by executing the reception process.

  The above-described configuration of the database storing the key code information and customer information, and the combination of data items included in the key code information and customer information are merely examples, and the configuration of the database and the combination of data items are operated. It can be changed appropriately according to the system.

  The functions realized by executing the reception processing module 221 of the server 2 shown in FIG. 2 will be described below. In the present embodiment, as an example, a case where an order waiting process is executed as a reception process will be described.

  The reception processing module 221 issues a key code (identification code) for each store S in the WiFi area R formed by one access point Na. The reception processing module 221 changes and issues the content of the key code every predetermined time. The predetermined time is preferably set as appropriate within a range in which a key code is input from a place other than the store, such as a customer's home, and the reception process is not erroneously executed.

  The key code need not be issued for each store S, and may be issued for each access point Na. In this case, the key code may be issued so that the store S is uniquely determined for the key code. For example, a key code is issued to each store S in the WiFi area R so that the same key code is not issued in the same time zone. This makes it possible to specify the store S based on the key code and time.

  The reception processing module 221 displays the issued key code on the store display D arranged in the store S. For example, a key code presenting screen as illustrated in FIG. 3 may be displayed on the store display Da in the store A of FIG. 1, and the key code may be presented to the customer who visited the store. This figure shows that “325” is currently presented as a keyword for applying for a waiting order in the A store Sa.

  The reception processing module 221 registers key code information related to the issued key code in the key code database 222. As described above, the key code information includes, for example, a WiFi area ID, a store ID, a store display ID, a key code, a key code display date and time, and the like.

  The reception processing module 221 receives the key code and the telephone number of the mobile terminal 4 via the access point Na where the mobile terminal 4 is located.

  Here, referring to FIG. 4 and FIG. 5, an example of a procedure when a customer who possesses the mobile terminal 4 visits the store S, inputs a key code and a telephone number to the mobile terminal 4 and transmits them to the server 2. Will be described.

  First, a customer visits the A store Sa and operates the mobile terminal 4 to connect to the WiFi spot by the access point Na. Subsequently, when the customer activates the browser, an order waiting reception application screen illustrated in FIG. 4 is displayed on the display of the mobile terminal 4.

  Subsequently, the customer confirms the store display Da in the store A, and inputs “325” displayed on the store display Da at that time into the key code input field 41 (see FIG. 5). Subsequently, the customer inputs the telephone number of the mobile terminal 4 in the telephone number input field 42 and taps the “submit” button 43 (see FIG. 5). Thereby, the portable terminal 4 transmits the key code and the telephone number to the server 2.

  Returning to the description of FIG. The reception processing module 221 refers to the key code information in the key code database 222 based on the key code received from the mobile terminal 4 and identifies the store where the customer has visited. At this time, the reception processing module 221 identifies the WiFi area based on the setting information corresponding to the access point Na that relayed transmission of the key code, and the key code issued to the store in the identified WiFi area; The store is identified by comparing the key code received from the portable terminal 4.

  When the reception processing module 221 specifies a store, the reception processing module 221 compares the date / time when the key code is received from the portable terminal 4 with the key code display date / time of the key code information, and determines that the key code is input in the store. If possible, the store may be specified. As a result, it is possible to reduce the situation in which the key code is input from a place other than the store and the reception process is erroneously executed.

  The reception processing module 221 transmits an error message to the mobile terminal 4 when the store cannot be specified.

  The reception processing module 221 refers to the member information in the member database 3 based on the telephone number received from the mobile terminal 4 and identifies the customer who has visited the store.

  The reception processing module 221 executes a waiting order reception process for the specified store for the specified customer.

  Here, with reference to FIG.6 and FIG.7, an example of the procedure at the time of performing an order waiting reception process with respect to the customer who visited the store is demonstrated.

  First, when the customer who visited the store is specified in the server 2 and it is specified that the customer has visited the store A Sa, the turn waiting start guide screen illustrated in FIG. 6 is displayed on the display of the portable terminal 4. The On this turn waiting start guide screen, for example, a URL (Uniform Resource Locator) 44 for starting turn waiting, and the current waiting number and waiting time at the store A Sa are displayed.

  Subsequently, when the customer selects the URL 44 displayed on the display of the mobile terminal 4 to instruct connection, an order waiting start request message is transmitted to the server 2, and the order illustrated in FIG. 7 is displayed on the display of the mobile terminal 4. A wait confirmation screen is displayed. In this order waiting confirmation screen, for example, it is displayed that the order until the service is provided to the customer is sixth and the waiting time is about 30 minutes.

  Returning to the description of FIG. The reception processing module 221 uses the member information corresponding to the identified customer and updates the customer information of the identified store. Thereby, the reception processing module 221 can provide customer information of the specified customer to the specified store. Therefore, the store can acquire the information of the customer who has visited before starting the original service.

  Next, with reference to FIG. 8, a series of procedures when a customer who has come to the store S is made to participate in turn and information about the customer is provided to the store will be described.

  First, the reception processing module 221 of the server 2 periodically issues a key code of each store S, and displays the issued key code on the store display D of the corresponding store S (step S101). The process of step S101 is continuously performed after this.

  Subsequently, the mobile terminal 4 connects to the WiFi spot provided in the store S according to the operation instruction of the customer who has visited the store S (step S102).

  Subsequently, the mobile terminal 4 activates the browser in accordance with the customer's operation instruction and displays the turn waiting acceptance application screen shown in FIG. 4 (step S103). The customer inputs the key code displayed on the store display D and the telephone number of the mobile terminal 4 on the turn waiting reception application screen.

  Subsequently, when the mobile terminal 4 detects a tap operation on the “submit” button 43 on the turn waiting reception application screen (step S104), the mobile terminal 4 transmits the key code and the telephone number input on the turn waiting reception application screen to the server 2. (Step S105).

  Subsequently, the reception processing module 221 of the server 2 refers to the key code information in the key code database 222 based on the key code received from the mobile terminal 4, and specifies the store S where the customer has visited (Step S106).

  Subsequently, the reception processing module 221 of the server 2 refers to the member information in the member database 3 based on the telephone number received from the mobile terminal 4, and identifies the customer who has visited the store S (step S107).

  Subsequently, the reception processing module 221 of the server 2 transmits, to the mobile terminal 4, URL information for starting waiting for the order of the store S specified in step S 106 to the customer specified in step S 107 (step S 108). ).

  Subsequently, the mobile terminal 4 displays the turn waiting start guide screen shown in FIG. 6 (step S109).

  Subsequently, when the portable terminal 4 detects an instruction to connect to the URL 44 (step S110), the portable terminal 4 transmits a turn waiting start request message to the server 2 (step S111).

  Subsequently, the reception processing module 221 of the server 2 incorporates the customer of the portable terminal 4 into the waiting order of the store S and participates in the waiting order (step S112).

  Subsequently, the reception processing module 221 of the server 2 transmits information related to the waiting order to the portable terminal 4 (step S113), while the customer information of the customer specified in step S107 is specified for the store S specified in step S106. Is provided (step S114).

  Subsequently, the mobile terminal 4 displays a turn waiting confirmation screen shown in FIG. 7 (step S115).

  As described above, according to the reception processing system 1 in the embodiment, a key code that is associated with a predetermined store S and whose contents are changed every predetermined time is issued, and the issued key code is stored in the store. When the phone number and key code of the portable terminal 4 are received on the store display D in S, the store S is identified based on the received key code, and the store S is visited based on the received phone number. Can be identified. Furthermore, while the queued reception process can be executed for the specified customer, customer information of the customer who has visited the store can be provided to the specified store S.

  That is, according to the reception processing system 1 in the embodiment, a customer who visits a store inputs the key code displayed in the store and the phone number of his / her mobile terminal from the mobile terminal and transmits it. While it is possible to participate in the waiting order of the visited stores, the store can acquire information on the customer when the customer participates in the waiting order.

  Therefore, according to the reception processing system 1 in the embodiment, it is possible to acquire customer information at the store even before the store service is started.

[Modification]
The present invention is not limited to the above-described embodiments, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processes (steps) can be arbitrarily changed in order as long as the process contents do not contradict, or can be executed in parallel.

  Further, in the above-described embodiment, the case where the waiting process is performed as the reception process has been described. Can be applied. When the present invention is applied to the application form filling process, the response process, the application process or the examination process, the customer information is acquired at the store before starting the store service, which is obtained by the above-described waiting process. In addition to the effect of being able to, the following effects are further exhibited.

  Customer information based on membership information in the column for filling in customer-related information provided in each document when presenting application documents, application documents, application documents, examination documents, etc. to each customer. It is possible to present in a state where the corresponding data is output. In this case, it is possible to reduce the labor for the customer to fill in the reception document for receiving the service. Note that the data to be output may be limited to data for which the customer has approved the output to various reception documents when registering the member information.

DESCRIPTION OF SYMBOLS 1 ... Reception processing system, 2 ... Server, 3 ... Member database, 4 ... Portable terminal, 20 ... Processor, 21 ... Communication interface, 22 ... Storage resource, 220 ... Computer program, 221 ... Reception processing module, 222 ... Key code database 223 ... customer information database, N ... network, Na ... access point, R ... WiFi area, S ... store, D ... store display, T ... store terminal.

Claims (4)

An issuing unit that issues a key code whose contents are different for each store within the communicable range of the wireless LAN relay device and whose contents are changed every predetermined time;
A display control unit for displaying the issued key code on a display in the corresponding store;
The wireless communication area ID for identifying the communicable range of the relay device of the wireless LAN, the display date and time when the key code issued by the issuing unit and the key code are displayed on the display of the store, and the A storage unit that stores the information in association with the store ID for specifying the store;
When both the information specifying the mobile terminal and the key code input individually for each character in the mobile terminal are received, the wireless LAN relaying the transmission of the information specifying the mobile terminal and the key code Based on the setting information of the relay device, the wireless communication area ID is specified, one of the key codes stored in association with the wireless communication area ID matches the received key code , and When the display date and time stored in association with the matched key code corresponds to the date and time when the key code is received, the store ID stored in association with the matched key code And a specifying unit for specifying a customer who visits the store based on the received information for specifying the portable terminal based on the received information.
A reception processing unit that performs a reception process to be performed before starting the service of the specified store for the specified customer;
A customer information providing unit that provides information regarding the identified customer to the identified store;
A reception processing system comprising:   The reception processing system according to claim 1, wherein the reception processing is any one of waiting processing, application form entry processing, reception processing, application processing, and examination processing.   The acceptance processing system according to claim 1, wherein the information specifying the mobile terminal is a telephone number of the mobile terminal. A method controlled by a processor, comprising:
Issuing step of issuing a key code whose contents are different for each store within the communicable range of the wireless LAN relay device and whose contents are changed every predetermined time;
A display control step of displaying the issued key code on a display in the corresponding store;
The wireless communication area ID for identifying the communicable range of the relay device of the wireless LAN, the date and time when the key code issued in the issuing step and the key code are displayed on the display of the store, A storage step of storing in the storage unit in association with the store ID for specifying the store;
When both the information specifying the mobile terminal and the key code input individually for each character in the mobile terminal are received, the wireless LAN relaying the transmission of the information specifying the mobile terminal and the key code Based on the setting information of the relay device, the wireless communication area ID is specified, one of the key codes stored in association with the wireless communication area ID matches the received key code , and When the display date and time stored in association with the matched key code corresponds to the date and time when the key code is received, the store ID stored in association with the matched key code The identification step for identifying the store based on the information and identifying the customer who visited the store based on the received information identifying the portable terminal. And-flops,
An accepting process step of executing an accepting process for the identified customer before starting the service of the identified store;
A customer information providing step of providing information regarding the identified customer to the identified store;
A reception processing method including