JP5931034B2 - リアルタイム・オンライン対話のための要求をインテリジェントに処理するための方法及びそのシステム - Google Patents

リアルタイム・オンライン対話のための要求をインテリジェントに処理するための方法及びそのシステム Download PDF

Info

Publication number
JP5931034B2
JP5931034B2 JP2013201221A JP2013201221A JP5931034B2 JP 5931034 B2 JP5931034 B2 JP 5931034B2 JP 2013201221 A JP2013201221 A JP 2013201221A JP 2013201221 A JP2013201221 A JP 2013201221A JP 5931034 B2 JP5931034 B2 JP 5931034B2
Authority
JP
Japan
Prior art keywords
receiving device
request
real
activity
requesting
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
JP2013201221A
Other languages
English (en)
Japanese (ja)
Other versions
JP2014089701A (ja
JP2014089701A5 (enExample
Inventor
エッチ.ヨアクム ジョン
エッチ.ヨアクム ジョン
Original Assignee
アバイア インコーポレーテッド
アバイア インコーポレーテッド
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by アバイア インコーポレーテッド, アバイア インコーポレーテッド filed Critical アバイア インコーポレーテッド
Publication of JP2014089701A publication Critical patent/JP2014089701A/ja
Publication of JP2014089701A5 publication Critical patent/JP2014089701A5/ja
Application granted granted Critical
Publication of JP5931034B2 publication Critical patent/JP5931034B2/ja
Expired - Fee Related legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/224Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/043Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21Monitoring or handling of messages
    • H04L51/212Monitoring or handling of messages using filtering or selective blocking

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
JP2013201221A 2012-09-28 2013-09-27 リアルタイム・オンライン対話のための要求をインテリジェントに処理するための方法及びそのシステム Expired - Fee Related JP5931034B2 (ja)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US201261706951P 2012-09-28 2012-09-28
US61/706,951 2012-09-28
US13/803,292 2013-03-14
US13/803,292 US10164929B2 (en) 2012-09-28 2013-03-14 Intelligent notification of requests for real-time online interaction via real-time communications and/or markup protocols, and related methods, systems, and computer-readable media

Publications (3)

Publication Number Publication Date
JP2014089701A JP2014089701A (ja) 2014-05-15
JP2014089701A5 JP2014089701A5 (enExample) 2014-11-27
JP5931034B2 true JP5931034B2 (ja) 2016-06-08

Family

ID=50386272

Family Applications (2)

Application Number Title Priority Date Filing Date
JP2013201221A Expired - Fee Related JP5931034B2 (ja) 2012-09-28 2013-09-27 リアルタイム・オンライン対話のための要求をインテリジェントに処理するための方法及びそのシステム
JP2013201228A Pending JP2014099160A (ja) 2012-09-28 2013-09-27 ウェブ・リアルタイム通信(webrtc)対話セッションに対する企業ポリシーの分散適用、ならびに関連する方法、システム、およびコンピュータ可読媒体

Family Applications After (1)

Application Number Title Priority Date Filing Date
JP2013201228A Pending JP2014099160A (ja) 2012-09-28 2013-09-27 ウェブ・リアルタイム通信(webrtc)対話セッションに対する企業ポリシーの分散適用、ならびに関連する方法、システム、およびコンピュータ可読媒体

Country Status (3)

Country Link
US (1) US10164929B2 (enExample)
JP (2) JP5931034B2 (enExample)
CN (1) CN103716380B (enExample)

Families Citing this family (26)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US9363133B2 (en) 2012-09-28 2016-06-07 Avaya Inc. Distributed application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions, and related methods, systems, and computer-readable media
US9294458B2 (en) 2013-03-14 2016-03-22 Avaya Inc. Managing identity provider (IdP) identifiers for web real-time communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media
US10205624B2 (en) 2013-06-07 2019-02-12 Avaya Inc. Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
US9065969B2 (en) 2013-06-30 2015-06-23 Avaya Inc. Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media
US9525718B2 (en) 2013-06-30 2016-12-20 Avaya Inc. Back-to-back virtual web real-time communications (WebRTC) agents, and related methods, systems, and computer-readable media
US9112840B2 (en) 2013-07-17 2015-08-18 Avaya Inc. Verifying privacy of web real-time communications (WebRTC) media channels via corresponding WebRTC data channels, and related methods, systems, and computer-readable media
US9614890B2 (en) 2013-07-31 2017-04-04 Avaya Inc. Acquiring and correlating web real-time communications (WEBRTC) interactive flow characteristics, and related methods, systems, and computer-readable media
US9531808B2 (en) 2013-08-22 2016-12-27 Avaya Inc. Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media
US10225212B2 (en) 2013-09-26 2019-03-05 Avaya Inc. Providing network management based on monitoring quality of service (QOS) characteristics of web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media
US10263952B2 (en) 2013-10-31 2019-04-16 Avaya Inc. Providing origin insight for web applications via session traversal utilities for network address translation (STUN) messages, and related methods, systems, and computer-readable media
US9769214B2 (en) 2013-11-05 2017-09-19 Avaya Inc. Providing reliable session initiation protocol (SIP) signaling for web real-time communications (WEBRTC) interactive flows, and related methods, systems, and computer-readable media
EP2882175B1 (en) * 2013-12-03 2021-03-10 Telia Company AB Establishing a communication session
US10129243B2 (en) 2013-12-27 2018-11-13 Avaya Inc. Controlling access to traversal using relays around network address translation (TURN) servers using trusted single-use credentials
US10581927B2 (en) 2014-04-17 2020-03-03 Avaya Inc. Providing web real-time communications (WebRTC) media services via WebRTC-enabled media servers, and related methods, systems, and computer-readable media
US9749363B2 (en) 2014-04-17 2017-08-29 Avaya Inc. Application of enterprise policies to web real-time communications (WebRTC) interactive sessions using an enterprise session initiation protocol (SIP) engine, and related methods, systems, and computer-readable media
KR101460112B1 (ko) * 2014-06-11 2014-11-11 김산 동영상 출력이 가능한 감시 카메라 및 이 감시 카메라를 포함하는 동영상 송수신 시스템
US9912705B2 (en) 2014-06-24 2018-03-06 Avaya Inc. Enhancing media characteristics during web real-time communications (WebRTC) interactive sessions by using session initiation protocol (SIP) endpoints, and related methods, systems, and computer-readable media
CN105162678B (zh) * 2015-07-07 2022-03-11 腾讯科技(深圳)有限公司 语音聊天的模式自适应方法及装置
US9979680B2 (en) * 2016-07-21 2018-05-22 Fujitsu Limited Smart notification scheduling and modality selection
US10791218B2 (en) 2016-10-28 2020-09-29 Avaya Inc. Sending progress update messages while a user is on hold
US20180287987A1 (en) * 2017-03-29 2018-10-04 NURO Secure Messaging Ltd. System and method thereof for contextual customization of notifications
CN108804235B (zh) * 2017-04-28 2022-06-03 阿里巴巴集团控股有限公司 数据的分级方法、装置、存储介质和处理器
US10516706B2 (en) 2017-08-17 2019-12-24 Avaya Inc. Systems and methods for providing automated progress updates in a contact center
CN112988499B (zh) * 2019-12-16 2022-10-21 阿波罗智联(北京)科技有限公司 数据处理方法、装置、电子设备和存储介质
US11121989B1 (en) * 2020-05-29 2021-09-14 Bank Of America Corporation Centralized repository and communication system for cross-network interactions
JP2023081226A (ja) 2021-11-30 2023-06-09 株式会社リコー 通信管理装置、通信システム、通信管理方法、及びプログラム

Family Cites Families (140)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5533110A (en) 1994-11-29 1996-07-02 Mitel Corporation Human machine interface for telephone feature invocation
US7145898B1 (en) * 1996-11-18 2006-12-05 Mci Communications Corporation System, method and article of manufacture for selecting a gateway of a hybrid communication system architecture
US7389351B2 (en) 2001-03-15 2008-06-17 Microsoft Corporation System and method for identifying and establishing preferred modalities or channels for communications based on participants' preferences and contexts
US6714967B1 (en) * 1999-07-30 2004-03-30 Microsoft Corporation Integration of a computer-based message priority system with mobile electronic devices
US7444383B2 (en) 2000-06-17 2008-10-28 Microsoft Corporation Bounded-deferral policies for guiding the timing of alerting, interaction and communications using local sensory information
JP2002207683A (ja) 2001-01-09 2002-07-26 Nippon Telegraph & Telephone West Corp コミュニケーションシステム
US20020161685A1 (en) 2001-04-25 2002-10-31 Michael Dwinnell Broadcasting information and providing data access over the internet to investors and managers on demand
US7590684B2 (en) 2001-07-06 2009-09-15 Check Point Software Technologies, Inc. System providing methodology for access control with cooperative enforcement
US7379993B2 (en) * 2001-09-13 2008-05-27 Sri International Prioritizing Bayes network alerts
US7107316B2 (en) * 2001-09-20 2006-09-12 International Business Machines Corporation Controlling throughput of message requests in a messaging system
WO2003036889A1 (en) 2001-10-25 2003-05-01 Worldcom, Inc. Communication session quality indicator
DE60140471D1 (de) 2001-12-13 2009-12-24 Sony Deutschland Gmbh Adaptive Dienstqualitätsreservierung mit vorheriger Ressourcenzuweisung für Mobilfunksysteme
US7802207B2 (en) 2001-12-13 2010-09-21 Nvidia International, Inc. System, method, and article of manufacture for generating a customizable network user interface
US7266591B1 (en) 2001-12-17 2007-09-04 Verizon Business Global Llc Providing content delivery during a call hold condition
US8605711B1 (en) 2001-12-17 2013-12-10 Verizon Business Global Llc Small office or home office (SOHO) IP phone service
AU2003201231A1 (en) 2002-01-04 2003-07-30 Lab 7 Networks, Inc. Communication security system
US20030188193A1 (en) 2002-03-28 2003-10-02 International Business Machines Corporation Single sign on for kerberos authentication
US8856236B2 (en) * 2002-04-02 2014-10-07 Verizon Patent And Licensing Inc. Messaging response system
AU2003214943A1 (en) 2002-05-03 2003-11-17 Manugistics, Inc. System and method for sharing information relating to supply chain transactions in multiple environments
US7391748B2 (en) 2002-10-15 2008-06-24 Cisco Technology, Inc. Configuration of enterprise gateways
US7178163B2 (en) 2002-11-12 2007-02-13 Microsoft Corporation Cross platform network authentication and authorization model
US20040216173A1 (en) 2003-04-11 2004-10-28 Peter Horoszowski Video archiving and processing method and apparatus
CN1860761B (zh) * 2003-06-05 2015-09-23 英特特拉斯特技术公司 用于对等服务编排的可互操作系统和方法
US20050084082A1 (en) 2003-10-15 2005-04-21 Microsoft Corporation Designs, interfaces, and policies for systems that enhance communication and minimize disruption by encoding preferences and situations
US20050177380A1 (en) 2004-02-09 2005-08-11 Pritchard Gordon W. System, computer program and method for enabling individual client users to recruit, connect to, and manage a remote workforce through a shared network
JP4047303B2 (ja) 2004-06-04 2008-02-13 キヤノン株式会社 提供装置、提供プログラム、及び、提供方法
US7636348B2 (en) 2004-06-30 2009-12-22 Bettis Sonny R Distributed IP architecture for telecommunications system with video mail
FR2872983A1 (fr) 2004-07-09 2006-01-13 Thomson Licensing Sa Systeme de pare-feu protegeant une communaute d'appareils, appareil participant au systeme et methode de mise a jour des regles de pare-feu au sein du systeme
JP4101215B2 (ja) 2004-08-06 2008-06-18 キヤノン株式会社 セキュリティポリシー設定方法
US7502514B2 (en) 2004-11-15 2009-03-10 Smith Micro Software, Inc. System and method for lossless compression of already compressed files
US8473617B2 (en) 2004-12-31 2013-06-25 Sony Corporation Media client architecture for networked communication devices
US20060159063A1 (en) 2005-01-19 2006-07-20 Gopesh Kumar A System and Method for Businesses to advertise to receive and measure incoming Prospect Leads through a unique, empowered Independent Agent framework
US8813181B2 (en) 2005-03-07 2014-08-19 Taun Eric Willis Electronic verification systems
US8825871B2 (en) * 2005-03-16 2014-09-02 Icontrol Networks, Inc. Controlling data routing among networks
US20060230438A1 (en) 2005-04-06 2006-10-12 Ericom Software Ltd. Single sign-on to remote server sessions using the credentials of the local client
WO2006119506A2 (en) 2005-05-05 2006-11-09 Ironport Systems, Inc. Method of validating requests for sender reputation information
US20070003029A1 (en) 2005-06-08 2007-01-04 Nokia Corporation Priority elements in instant messaging conversations
US8606950B2 (en) 2005-06-08 2013-12-10 Logitech Europe S.A. System and method for transparently processing multimedia data
US7730309B2 (en) 2005-07-27 2010-06-01 Zimmermann Philip R Method and system for key management in voice over internet protocol
CN100456834C (zh) 2005-10-17 2009-01-28 华为技术有限公司 H.264多媒体通信的服务质量监测方法
US20070130323A1 (en) * 2005-12-02 2007-06-07 Landsman Richard A Implied presence detection in a communication system
US20070143408A1 (en) 2005-12-15 2007-06-21 Brian Daigle Enterprise to enterprise instant messaging
US8015484B2 (en) 2006-02-09 2011-09-06 Alejandro Backer Reputation system for web pages and online entities
US20070255662A1 (en) * 2006-03-30 2007-11-01 Obopay Inc. Authenticating Wireless Person-to-Person Money Transfers
US8019815B2 (en) 2006-04-24 2011-09-13 Keener Jr Ellis Barlow Interactive audio/video method on the internet
FI20065288A7 (fi) 2006-05-03 2007-11-04 Emillion Oy Autentikointi
US8099400B2 (en) 2006-08-18 2012-01-17 National Instruments Corporation Intelligent storing and retrieving in an enterprise data system
US9251296B2 (en) 2006-08-18 2016-02-02 National Instruments Corporation Interactively setting a search value in a data finder tool
US8386464B2 (en) 2006-08-18 2013-02-26 National Instruments Corporation Configuration of optimized custom properties in a data finder tool
DE102006051186A1 (de) 2006-10-30 2008-05-08 Siemens Ag Infrastruktur-Servicearchitektur für Applikationen
US20080162642A1 (en) 2006-12-28 2008-07-03 International Business Machines Corporation Availability Filtering for Instant Messaging
US8693392B2 (en) 2007-02-21 2014-04-08 Avaya Canada Corp. Peer-to-peer communication system and method
WO2008101329A1 (en) 2007-02-21 2008-08-28 Avaya Canada Corp. Bootstrapping in peer-to-peer networks with network address translators
US8230024B2 (en) 2007-06-28 2012-07-24 Microsoft Corporation Delegating instant messaging sessions
US8737596B2 (en) 2007-09-29 2014-05-27 Alcatel Lucent Real-time collaboration center
US20090094684A1 (en) 2007-10-05 2009-04-09 Microsoft Corporation Relay server authentication service
EP2201743A4 (en) 2007-10-17 2016-01-27 Ericsson Telefon Ab L M METHOD AND ARRANGEMENT FOR DETERMINING SAFETY ADJUSTMENT
US9009603B2 (en) 2007-10-24 2015-04-14 Social Communications Company Web browser interface for spatial communication environments
US20090210497A1 (en) * 2008-02-14 2009-08-20 International Business Machines Corporation Selective instant messaging (im) notifications based on sender/receiver relationships
US8300632B2 (en) 2008-02-21 2012-10-30 Avaya Inc. System and method for distributed call monitoring/recording using the session initiation protocol (SIP)
WO2009134261A1 (en) 2008-04-30 2009-11-05 Hewlett-Packard Development Company, L.P. Messaging between events
US8131668B2 (en) 2008-05-28 2012-03-06 Sap Ag User-experience-centric architecture for data objects and end user applications
US20100011282A1 (en) 2008-07-11 2010-01-14 iCyte Pty Ltd. Annotation system and method
US8250635B2 (en) 2008-07-13 2012-08-21 International Business Machines Corporation Enabling authentication of openID user when requested identity provider is unavailable
US7921089B2 (en) 2008-07-24 2011-04-05 Zscaler, Inc. Feature based data management
US8286255B2 (en) 2008-08-07 2012-10-09 Sophos Plc Computer file control through file tagging
CN102273267B (zh) 2008-11-06 2015-01-21 夏普株式会社 控制站、移动台、移动通信系统和移动通信方法
US7843826B2 (en) 2008-11-07 2010-11-30 Avaya Inc. Automatic detection and re-configuration of priority status in telecommunications networks
US8494507B1 (en) 2009-02-16 2013-07-23 Handhold Adaptive, LLC Adaptive, portable, multi-sensory aid for the disabled
GB2468758B (en) 2009-03-16 2012-01-11 Avaya Inc Advanced availability detection
GB2468759B (en) 2009-03-16 2012-10-03 Avaya Inc Advanced availability detection
US8744147B2 (en) 2009-06-16 2014-06-03 Robert Torti Graphical digital medical record annotation
US8194508B2 (en) 2009-11-05 2012-06-05 Seagate Technology Llc Waveform based bit detection for bit patterned media
US9043488B2 (en) 2010-03-29 2015-05-26 Damaka, Inc. System and method for session sweeping between devices
US8374984B2 (en) * 2010-05-20 2013-02-12 Motorola Mobility Llc Suggesting a time for live communications among a largest possible subset of users based on previous content-consumption behavior
US20120001932A1 (en) 2010-07-02 2012-01-05 Burnett William R Systems and methods for assisting visually-impaired users to view visual content
US8743781B2 (en) 2010-10-11 2014-06-03 Damaka, Inc. System and method for a reverse invitation in a hybrid peer-to-peer environment
US8645872B2 (en) 2010-11-30 2014-02-04 Verizon Patent And Licensing Inc. User interfaces for facilitating merging and splitting of communication sessions
US8832271B2 (en) 2010-12-03 2014-09-09 International Business Machines Corporation Identity provider instance discovery
US9178917B2 (en) 2010-12-16 2015-11-03 Palo Alto Research Center Incorporated Custodian routing with network address translation in content-centric networks
WO2012099617A1 (en) * 2011-01-20 2012-07-26 Box.Net, Inc. Real time notification of activities that occur in a web-based collaboration environment
WO2012108668A2 (ko) 2011-02-10 2012-08-16 삼성전자 주식회사 터치 스크린 디스플레이를 구비한 휴대 기기 및 그 제어 방법
US8810408B2 (en) * 2011-04-04 2014-08-19 Alarm.Com Incorporated Medication management and reporting technology
US20130002799A1 (en) 2011-06-28 2013-01-03 Mock Wayne E Controlling a Videoconference Based on Context of Touch-Based Gestures
US20130078972A1 (en) 2011-09-28 2013-03-28 Royce A. Levien Network handling of multi-party multi-modality communication
US9219761B2 (en) * 2011-10-07 2015-12-22 Karl-Erik Ståhl Device, software module or system for global real-time telecommunication
US9276856B2 (en) 2011-10-10 2016-03-01 Salesforce.Com, Inc. Slipstream bandwidth management algorithm
US8447851B1 (en) * 2011-11-10 2013-05-21 CopperEgg Corporation System for monitoring elastic cloud-based computing systems as a service
US20130138829A1 (en) 2011-11-30 2013-05-30 Rovi Technologies Corporation Scalable video coding over real-time transport protocol
US9350942B2 (en) 2012-02-13 2016-05-24 Tata Communications (America) Inc. Video session manager and method for enabling and managing video calling and telepresence communications sessions across multiple domains
WO2013173232A1 (en) 2012-05-14 2013-11-21 NetSuite Inc. System and methods for social data sharing capabilities for enterprise information systems
US9705729B2 (en) 2012-06-01 2017-07-11 Dell Products L.P. General client engine with load balancing for client-server communication
FR2993071B1 (fr) 2012-07-03 2016-05-06 Videodesk Systeme d'affichage d'une page web
US9363133B2 (en) 2012-09-28 2016-06-07 Avaya Inc. Distributed application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions, and related methods, systems, and computer-readable media
US9280540B2 (en) 2012-10-01 2016-03-08 Verizon Patent And Licensing Inc. Content-driven download speed
US10084848B2 (en) 2012-10-16 2018-09-25 At&T Intellectual Property I, L.P. Centralized control of user devices via universal IP services registrar/hub
US20150229635A1 (en) 2012-10-19 2015-08-13 Unify Gmbh & Co. Kg Method and system for creating a virtual sip user agent by use of a webrtc enabled web browser
US9112975B2 (en) 2012-11-05 2015-08-18 Genesys Telecommunications Laboratories, Inc. System and method for web-based real time communication with contact centers
US9131067B2 (en) 2012-11-05 2015-09-08 Genesys Telecommunications Laboratories, Inc. System and method for out-of-band communication with contact centers
US8867731B2 (en) 2012-11-05 2014-10-21 Genesys Telecommunications Laboratories, Inc. System and method for web-based real time communication with optimized transcoding
EP2787696B1 (en) 2012-11-15 2016-10-26 Huawei Device Co., Ltd. Method and device for transferring web real-time communication session
US10708335B2 (en) 2012-11-16 2020-07-07 Time Warner Cable Enterprises Llc Situation-dependent dynamic bit rate encoding and distribution of content
EP2923460B1 (en) 2012-11-23 2018-11-21 Calgary Scientific Inc. Methods and systems for peer-to-peer discovery and connection from a collaborative application session
US8601144B1 (en) 2012-11-27 2013-12-03 Sansay, Inc. Systems and methods for automatic ICE relay candidate creation
US9001975B2 (en) 2012-12-11 2015-04-07 Genesys Telecommunications Laboratories, Inc. Contact center recording service
US9984374B2 (en) 2013-02-25 2018-05-29 Genesys Telecommunications Laboratories Inc. Mobile expert desktop
US9258292B2 (en) 2013-01-14 2016-02-09 Futurewei Technologies, Inc. Adapting federated web identity protocols
US9712593B2 (en) 2013-02-04 2017-07-18 Oracle International Corporation Javascript API for WebRTC
US9331967B2 (en) 2013-02-04 2016-05-03 Oracle International Corporation Browser/HTML friendly protocol for real-time communication signaling
US9307031B2 (en) 2013-02-04 2016-04-05 Oracle International Corporation Generic model for customizing protocol behavior through javascript
US9668166B2 (en) 2013-02-05 2017-05-30 Qualcomm Incorporated Quality of service for web client based sessions
US20140237057A1 (en) 2013-02-21 2014-08-21 Genesys Telecommunications Laboratories, Inc. System and method for processing private messages in a contact center
EP2770667B1 (en) 2013-02-22 2015-09-30 Telefonica Digital España, S.L.U. Method and system for combined Peer-to-Peer (P2P) and central relay server-based telecommunication conferencing using a telephony and conferencing protocol
US9798722B2 (en) 2013-02-27 2017-10-24 Avaya Inc. System and method for transmitting multiple text streams of a communication in different languages
US9552338B2 (en) 2013-03-11 2017-01-24 Futurewei Technologies, Inc. Mechanisms to compose, execute, save, and retrieve hyperlink pipelines in web browsers
US9178998B2 (en) 2013-03-12 2015-11-03 Avaya Inc. System and method for recording calls in a WebRTC contact center
US8949912B2 (en) 2013-03-12 2015-02-03 Centurylink Intellectual Property Llc ABR live to VOD system and method
US9430757B2 (en) 2013-03-13 2016-08-30 Genesys Telecommunications Laboratories, Inc. Rich personalized communication context
US9294458B2 (en) 2013-03-14 2016-03-22 Avaya Inc. Managing identity provider (IdP) identifiers for web real-time communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media
US8695077B1 (en) 2013-03-14 2014-04-08 Sansay, Inc. Establishing and controlling communication sessions between SIP devices and website application servers
US9158534B2 (en) 2013-03-15 2015-10-13 Wolters Kluwer United States Inc. Smart endpoint architecture
US20140282054A1 (en) 2013-03-15 2014-09-18 Avaya Inc. Compensating for user sensory impairment in web real-time communications (webrtc) interactive sessions, and related methods, systems, and computer-readable media
US9160663B2 (en) 2013-03-15 2015-10-13 Google Inc. Dynamic congestion control
US9191297B2 (en) 2013-03-28 2015-11-17 Hcl Technologies Limited Providing feedback to media senders over real time transport protocol (RTP)
WO2014175919A1 (en) 2013-04-26 2014-10-30 Intel IP Corporation Shared spectrum reassignment in a spectrum sharing context
US10055742B2 (en) 2013-05-15 2018-08-21 Verizon Patent And Licensing Inc. Call transfers for web-delivered calls
US8861692B1 (en) 2013-05-15 2014-10-14 Verizon Patent And Licensing Inc. Web call access and egress to private network
US20140348044A1 (en) 2013-05-21 2014-11-27 Ecrio, Inc. Real-Time Rich Communications Client Architecture
US10205624B2 (en) 2013-06-07 2019-02-12 Avaya Inc. Bandwidth-efficient archiving of real-time interactive flows, and related methods, systems, and computer-readable media
US9781167B2 (en) 2013-06-21 2017-10-03 Verizon Patent And Licensing Inc. WebRTC data channel facilitating IMS support of RCS features
US9065969B2 (en) 2013-06-30 2015-06-23 Avaya Inc. Scalable web real-time communications (WebRTC) media engines, and related methods, systems, and computer-readable media
US9525718B2 (en) 2013-06-30 2016-12-20 Avaya Inc. Back-to-back virtual web real-time communications (WebRTC) agents, and related methods, systems, and computer-readable media
US20150006610A1 (en) 2013-06-30 2015-01-01 Avaya Inc. Virtual web real-time communications (webrtc) gateways, and related methods, systems, and computer-readable media
US9112840B2 (en) 2013-07-17 2015-08-18 Avaya Inc. Verifying privacy of web real-time communications (WebRTC) media channels via corresponding WebRTC data channels, and related methods, systems, and computer-readable media
US9282125B2 (en) 2013-07-30 2016-03-08 Unify Gmbh & Co. Kg Apparatus and method for communications involving a legacy device
US20150039760A1 (en) 2013-07-31 2015-02-05 Avaya Inc. Remotely controlling web real-time communications (webrtc) client functionality via webrtc data channels, and related methods, systems, and computer-readable media
US9614890B2 (en) 2013-07-31 2017-04-04 Avaya Inc. Acquiring and correlating web real-time communications (WEBRTC) interactive flow characteristics, and related methods, systems, and computer-readable media
US10089633B2 (en) 2013-08-13 2018-10-02 Amazon Technologies, Inc. Remote support of computing devices
CN104427296B (zh) 2013-09-05 2019-03-01 华为终端(东莞)有限公司 视频会议中媒体流的传输方法与装置
US9762533B2 (en) 2013-12-20 2017-09-12 Futurewei Technologies, Inc. Method of IMS (SIP network) webRTC optimized P2P communication

Also Published As

Publication number Publication date
JP2014089701A (ja) 2014-05-15
JP2014099160A (ja) 2014-05-29
CN103716380B (zh) 2018-02-09
US20140095633A1 (en) 2014-04-03
US10164929B2 (en) 2018-12-25
CN103716380A (zh) 2014-04-09

Similar Documents

Publication Publication Date Title
JP5931034B2 (ja) リアルタイム・オンライン対話のための要求をインテリジェントに処理するための方法及びそのシステム
US11283749B2 (en) Method and system for controlling message transmission for a communication group
US9485632B2 (en) Activity-aware intelligent alerting and delivery of electronic short messages, and related methods, apparatuses, and computer-readable media
JP7422834B2 (ja) サーバ、プログラム及び情報処理方法
RU2631979C2 (ru) Установка разрешений для ссылок, пересылаемых в электронных сообщениях
US8477176B1 (en) System and method for automatically suggesting or inviting a party to join a multimedia communications session
CN104604199B (zh) 使用状态呈现数据的共享资源与会话模型
US20150229598A1 (en) Method and system of synchroning an unread message in instant communication
US20170063763A1 (en) Proxy email server for routing messages
US10862847B2 (en) Selective delay of social content sharing
US20170091717A1 (en) Auto extraction of tasks from unstructured communications such as emails and messages
US9775009B2 (en) Method and system for coordinating a communication response
US9032027B2 (en) Enhanced consumer engagement using advanced communication exchange services
GB2558987A (en) Automatic generation and transmission of a status of a user and/or predicted duration of the status
US20140201293A1 (en) Choosing a service to provide a message
CN103634370A (zh) 用于使移动用户能够接收个性化通知的方法和系统
US20160277570A1 (en) Facilitating controlled electronic communication
US11114087B1 (en) Automated digital conversation manager
JP2016532964A (ja) 連絡先リストおよび事前入力されたユーザアカウントの作成
US10218664B1 (en) Recurrent invitation loop
US9009238B2 (en) Mirroring messaging status
GB2507871A (en) Comparing priority of received real time communication invitation with recipient activity priority to determine if interruption is allowable
AU2018203730A1 (en) Selecting a communication mode
US20190007355A1 (en) Communicating with client devices using over-the-top communication channels
US10284569B2 (en) Email based SLAs management for effective business

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20141010

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20141010

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20150715

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20150825

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20151125

TRDD Decision of grant or rejection written
A01 Written decision to grant a patent or to grant a registration (utility model)

Free format text: JAPANESE INTERMEDIATE CODE: A01

Effective date: 20160329

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20160426

R150 Certificate of patent or registration of utility model

Ref document number: 5931034

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150

LAPS Cancellation because of no payment of annual fees