JP5730171B2 - Sales support system - Google Patents

Description

  The present invention uses a catalog downloaded to a portable information terminal via the Internet, and sales support for creating a product proposal while conducting a business negotiation for extracting, selecting, storing, and proposing a product that meets a customer's request. It relates to the technical field of systems.

Today, when a salesperson proposes a product to a customer, he selects the product with the customer while browsing the electronic catalog displayed on the screen using a personal computer instead of the conventional paper catalog. Proposals are being made. However, there is a problem that it is difficult to imagine an actually completed state with a catalog that is simply an electronic version of a paper catalog.
In view of this, there is one in which a floor plan is read so that the floor plan and information on a selected product can be linked with a line on a screen (for example, Patent Document 1).
Further, there is a product in which keyword attributes and group attributes are defined in product image data, and a product desired by a customer can be selected based on these attributes (for example, Patent Document 2).

JP 2002-251544 A Japanese Patent No. 3299633

  By the way, the thing of the said patent document 1 takes in a floor plan in a computer in starting a business negotiation, and cannot select goods, after deciding the installation position of goods in the taken floor plan, Not only complicated work is required, but a plurality of selected products can be viewed on a single screen, but they are only linked to a floor plan. And the keywords and groupings do not match well, and the product (design) cannot be displayed properly, and such groupings are not always reasonable for customers' diversifying needs. In both cases, there is a problem that a complicated work other than product selection is required in the negotiation, and it is easy to see the result of the negotiation. Such it is not possible to understand the flow of negotiation with the customer, there is a problem that can not be accurately grasp the actual needs of the customer, there is a problem to be solved by the present invention here.

The present invention was created in view of the above-described circumstances to solve these problems, and the invention of claim 1 is a catalog data storage for storing catalog data and a product for storing product data. A server comprising a data storage; catalog data and product data stored in the server; downloaded via the Internet; a catalog data folder and product data folder for storing the downloaded data; a screen data folder for storing screen data; Each of the folders of the proposal data folder for storing the proposal data and a portable information terminal having a monitor for displaying each screen, and the server stores catalog data and product data when the portable information terminal is connected to the Internet. Out of the previous downloads by the mobile information terminal Thereafter, update information that the catalog data and the product data stored in the catalog data store and the product data store exist is transmitted to the portable information terminal, and the portable information terminal receives the update information from the server via the Internet based on the update information. By downloading catalog data and product data and storing them in the catalog data folder and product data folder, the catalog data and product data are kept up-to-date. A catalog type selection step of selecting an arbitrary one from the displayed catalogs on an initial screen in which catalogs created and stored in the catalog data folder are displayed as a list on the monitor of the portable information terminal; Included in the catalog selected in the type selection step A product detail display step for displaying product details on the monitor based on the product data, and a screen storage step for storing the screen displayed on the monitor in the screen data folder as screen data, the screen data saved in the screen data folder as one to collectively proposal data, by going through a proposal creation step of storing the proposal data folder, as well as configured to create proposal data, wherein From the catalog type selection step to the product detail display step, after the catalog type selection step, the customer type selection step for selecting the customer type, and the table of contents screen of the catalog selected in the catalog type selection step Depending on the customer selected in the type selection step, A table of contents display step to display, a product type selection step of selecting one product type from the product types displayed on the table of contents screen in the table of contents display step, and a list of products belonging to the product type selected in the product type selection step Display on the screen as a product list screen, and guide to the product detail display step through one or more of the steps consisting of a product selection step for selecting one product from the product list This is a sales support system characterized by the fact that
According to the invention of claim 2, the table of contents display step displays an overhead view for general customers and a list of laws and regulations as a table of contents screen for professionals based on the customer type selected in the customer type selection step. The business support system according to claim 1 , wherein the sales support system is configured.
The invention according to claim 3 is the sales support system according to claim 1 or 2 , wherein the process proceeds from the product detail display step to a simulation step for simulating a design variation of the selected product.

By making the inventions of claims 1 to 3 , catalog data and product data can always be kept up-to-date, and further, a screen in the middle of a negotiation displayed on the portable information terminal can be saved as appropriate. , The salesman can not only easily grasp the flow of negotiations, but also can easily extract the products desired by the customer from a huge amount of catalogs and compile it as a proposal, so depending on the skills of the salesman It is difficult for product proposal level variations to occur, and a high-quality proposal can be easily created.

It is a system configuration figure of a sales support system. It is a dendrogram which shows the tree structure of catalog data. It is a flowchart figure which shows the flow which selects goods using a sales support system. It is a screen displayed on a portable information terminal, (A) is a catalog (use) selection screen, (B) is an overhead view screen. It is a screen displayed on a portable information terminal, (A) is a product list screen, (B) is a product detail screen. These are screens displayed on the portable information terminal, where (A) is a simulated screen and (B) is a saved screen list screen. These are screens displayed on the portable information terminal, in which (A) is a completion schedule screen and (B) is a recommended screen.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a system configuration diagram of a sales support system 1 in which the present invention is implemented, and an outline of the sales support system 1 will be described based on FIG.
Reference numeral 2 denotes a server, which is a known computer that includes a processing device such as a CPU (Central Processing Unit), a storage device such as a memory and a hard disk, and the description of the configuration is omitted. As will be described later, the server 2 includes a catalog data D1 created by the head office and branch offices, a catalog data storage 3a for storing product data D2, and a product data storage 3b.
On the other hand, 4 is a portable information terminal that functions as a client for the server 2 and is configured to include a processing device such as a CPU (Central Processing Unit), a storage device such as a memory and a hard disk, and the like. Since this is a computer, description of the configuration is omitted. As will be described later, the portable information terminal 4 includes a catalog data folder 5a for storing the catalog data D1 downloaded from the server 2 via the Internet, a product data folder 5b for storing the product data D2, and mobile information during a negotiation with a customer. Of the screens displayed on the monitor of the terminal 4, a screen data folder 5c that stores a screen saved at an arbitrary stage as screen data D3 and a save screen (screen data D3) stored in the screen data folder 5c The proposal data folder 5d for storing the proposed proposal data D4 is provided.

First, the person in charge at the head office and each branch creates and updates catalog data D1 and product data D2 by using a computer 6 such as a personal computer (PC), and the catalog data storage 3a, product of the server 2 via the Internet. Store in the data storage 3b.
The catalog data D1 has a tree structure as will be described later. The catalog type is the root hierarchy D10, the customer classification is the first hierarchy D11, the table of contents is the second hierarchy D12, the building classification is the third hierarchy D13, and the fourth hierarchy. The product type is arranged in D14, and the product details are arranged in the fifth hierarchy D15.

Here, the tree structure of the catalog data D1 will be described based on the tree diagram of FIG.
First, the root hierarchy D10 is a catalog type layer, and catalogs divided into, for example, “school”, “medical welfare”, and “collective housing” according to the purpose of the building mainly engaged in business negotiations, and will be described later. Items that function as catalogs such as “scheduled completion diagram”, “recommendation”, “save screen list”, and the like are arranged, and the subsequent layers are collectively formed as one folder.
Furthermore, in the root hierarchy D10, whether or not to permit download to the portable information terminal 4 can be designated in advance by setting an access authority based on the machine specific number of the portable information terminal 4. Yes. Further, for catalogs such as limited-time catalogs and campaign catalogs, an expiration date for permitting browsing can be set in advance. If the access authority is not set, all salespeople can download it. If the expiration date is not set, the catalog can be downloaded indefinitely until the catalog is deleted from the server 2. It can be configured to be possible.
The first layer D11 is a layer of customer types, and is configured as a layer that can select types such as “general customers” who are general customers and “architecture / design related persons” who are experts.
The second layer D12 is mainly a table of contents, and an overhead view and a list of regulations are arranged to display a table of contents based on the catalog selected in the root layer D10 and the customer type selected in the first layer D11. Yes.
The third level D13 is mainly a building type layer, and a building type belonging to the table of contents (overhead view) of the second level D12, for example, a high-rise apartment, a middle-rise apartment, a garage, and the like are arranged.
The fourth layer D14 is a product type layer, and the product types belonging to the building type of the third layer D13, such as a front door, a shutter, a mailbox, and the like are arranged.
The fifth layer D15 is a product detail layer, and details of products belonging to the product type of the fourth layer D14, such as features, construction methods, simulation, care, quality assurance, etc., are arranged, and the product of the product The data D2 is configured to be linked.

The catalog data D1 does not have to include all the layers from the root layer D10 to the fifth layer D15, and is any one of the essential root layer D10 and the first to fifth layers D11 to 15. What is necessary is just to comprise with the above hierarchy and to connect with the product data D2 which is product detailed information.
For example, the catalog for “multi-dwelling house” has all the levels from the root level D10 to the fifth level D15, and can be downloaded and viewed on the portable information terminal 4 owned by all salesmen, while the “recommended” catalog Includes only the root hierarchy D10 and the fifth hierarchy D15, and can be configured to be downloaded and viewed on the portable information terminal 4 owned by a salesperson belonging to a specific sales office.

  The product data D2 is configured to cover product detailed information, and has at least a product name, a design attribute such as a size, a color, and a pattern, and a product image, and a fifth hierarchy D15 of the catalog data D1. It is tied to

  The catalog data D1 and the product data D2 are created in this way and stored from the server 2 to the catalog data storage 3a and the product data storage 3b via the Internet.

On the other hand, when the mobile information terminal 4 on the salesperson side is in an online state, which is connected to the Internet, the server 2 confirms the machine unique number of the mobile information terminal 4 in the online state and since the last update. If there is catalog data D1 and product data D2 newly created, updated, or deleted, this is notified to the portable information terminal 4. Then, the salesperson performs the update operation of the catalog data D1 and the product data D2 based on the notification. As a result, the catalog data D1 and the product data D2 in the latest state are stored in the catalog data folder 5a and the product data folder 5b of the personal digital assistant 4 and the folder is stored regardless of whether the personal digital assistant 4 is online or offline. By accessing 5a and 5b, information of catalog data D1 and product data D2 can be viewed.
The catalog data D1 and the product data D2 are preferably updated in advance before starting a business negotiation.

Next, the flow of negotiations using this system will be described based on the flowchart of FIG. 3 and the screen illustrations of FIGS.
First, when this system is started from the portable information terminal 4, an initial screen is displayed on the monitor of the portable information terminal 4 as shown in FIG. 4A. This is a root hierarchy D10 of catalog data D1 stored in 5a, and each catalog is, for example, “school”, “medical welfare”, “factory warehouse”, “commercial facility”, “collection” for each building or application. “House” and “Detached House” are created according to catalog types, and the cover icon I1 is displayed on the monitor.
Here, it is assumed that the cover icon I1 of “Apartment” is selected in the catalog type selection step (S1) in which one is selected from the cover icons I1 of each catalog displayed on the monitor. Then, the customer type selection step (S2) for selecting the customer type of the first hierarchy D11, for example, “general customer”, “architect / designer”, etc. is executed, but “general customer” is selected by default. In the subsequent table of contents display step, the overhead view of the second hierarchy D12 is configured to be displayed on the monitor as a table of contents screen (S3). Here, when “General Customers” is selected, the application selection screen (top screen for general customers) using the GUI (Graphical User Interface) is displayed on the monitor so that the desired product can be easily accessed. When “architecture / designer” is selected, a list of related laws and regulations is displayed so that an expert can directly access product information that satisfies the required laws and regulations.
In this system, “select” means to click, input, tap, etc. using an input device such as a mouse, a keyboard, or a touch panel.
Each screen displayed in this system includes a “print” button for printing the screen displayed on the monitor, a “save” button for saving the screen displayed on the monitor as screen data D3, and the previous screen. "Back" button to return to the previous screen, "Forward" button to go to the next screen, "Up" button to return to the next higher category (hierarchy), Return to the screen displaying the catalog that is the first level " The “Home” button B1 is displayed, and the buttons can be pressed (selected) as necessary.

Here, a case will be described in which “general customer” is selected in the customer type selection step and an overhead view is displayed on the monitor as a table of contents screen in the table of contents display step as shown in FIG. 4B. The overhead view shows the building type stored in the top level among the building types located in the third hierarchy D13 as a default. For example, among "high-rise apartment", "middle-rise apartment", and "garage" It is assumed that an overhead view of a “high-rise apartment” stored at the top is displayed. Then, when confirming the overhead view (S4) and selecting another building type, that is, in the case of NO, by selecting the building type displayed on the monitor, it is located in the third hierarchy D13. It is configured so that other building types can be selected.
Here, it is assumed that “middle-rise apartment” is selected and an overhead view of the middle-rise apartment is displayed on the monitor as a table of contents screen.

At this time, if the building type (overhead view) is good, that is, if YES (S4), by pressing the save button B2 displayed on the screen, the overhead view is displayed as screen data D3 in the screen data folder 5c. A screen saving step of storing (saving) can be executed as necessary (S5, S6).
In the current step, since the overhead view screen is displayed on the monitor, when the “Save” button B2 on the screen is pressed, the overhead view is stored in the screen data folder 5c as screen data D3.
Although details will be described later, the screen data stored in the screen data folder 5c, that is, saved in the screen saving step so far by selecting the icon I2 of the “save screen list” displayed on the initial screen. An image of the screen data D3 can be viewed. Therefore, as will be described later, since the screen data D3 in the screen data folder 5c is data to be presented to the customer as a proposal, the screen saving step may be executed, for example, when it is desired to record the flow of negotiations. It is valid.

  Further, for example, when it is desired to interrupt the negotiation at this stage, it is possible to proceed to a proposal creation step (S24) to be described later by creating a proposal (S7). In the present embodiment, an initial screen of the root hierarchy D10 is displayed by pressing a home button B1 provided on each screen. Here, as will be described later, when the “save screen list” icon I2 is selected to open the save screen list screen and an image is displayed in the save screen list, that is, one or more screen data D3 is stored in the screen data folder 5c. If it is stored, by pressing the proposal creation button B3, proposal data D4 in which these screen data D3 are combined into one is created and stored in the proposal data folder 5d. The salesperson can not only display the proposal data D4 on the monitor but also directly present it to the customer by printing it on paper or sending it by e-mail.

  On the other hand, when proceeding with the negotiation, the product type selection step for selecting the product type of the fourth hierarchy D14 from the overhead view screen displayed on the monitor is performed. For example, the “entrance door” displayed on the screen , One of the “shutter” and “mailbox” icons is selected (S8).

Here, assuming that the icon I3 of “entrance door” is selected, as shown in FIG. 5A, the product list screen displays the product list screen as shown in FIG. 5A from the product details of the fifth hierarchy D15 belonging to the “entrance door”. A thumbnail is displayed (S9). At this time, if it is desired to display a different product type, that is, if the product type is good (S10), the screen returns to the screen for selecting the product type (S8).
On the other hand, when the product type is good (S10), as in the overhead view, by pressing the “save” button B2, it is possible to execute a save step of saving the product type screen as necessary. (S11, S12).
If it is desired to create a proposal by interrupting the negotiation at this stage (S13), the proposal can be created by executing the proposal creation step (S24) in the same manner as described above. .
In the case where the negotiation is continued without creating the proposal, the product selection step for selecting the thumbnail I4 of the product of interest from the product thumbnails displayed on the screen (S14), the product of the catalog data D1. The product data D2 associated with the detail layer D15 is extracted from the product data folder 5b, and as shown in FIG. 5B, a product detail display step for displaying a product detail screen on the monitor is executed (S15). On this product detail screen, not only can you display product images as still images or detailed descriptions of specifications etc., but you can also display installation methods and operation specifications using videos, In this way, the product can be more specifically appealed. If the customer likes the product, a screen saving step for saving the product detail screen can be executed as necessary (S16, S17).

After that, if the product has variations in design such as colors and patterns, the customer can go through the simulation step of simulating the design variation using the simulation screen as shown in FIG. It is configured so that a favorite item can be selected (S19, S20). On the simulation screen, for example, after selecting the color of the wall surface to which the selected “entrance door” is to be attached, it is possible to select the design such as the color or pattern of the door that is the product. Thus, the customer can select a product while having a more specific completed image.
If the user likes the design (S21), the save button B2 is pressed to execute a screen save step for saving the screen, and the screen is saved as the screen data D3 in the screen data folder 5c (S22).
Thereafter, when another product is desired to be selected (S23), the product list screen and the table of contents screen are returned so that the product can be selected in the same procedure.

  Further, by returning to the initial screen and opening the save screen list screen (FIG. 6B), each screen save step (S6, S12, S17, S22) is executed so far and the screen data D3 is stored in the screen data folder 5c. Screens, i.e., screens related to the products selected by the customer are displayed as a list of thumbnails, and by selecting one of the screens, the selected screen data D3 is displayed on the monitor in full screen. It is configured. That is, the storage screen list screen functions as a dynamic catalog created by a salesman and a customer by using this system and incorporating the customer's wishes. If there is unnecessary screen data D3 on the saved screen list screen, the screen can be deleted.

In this way, when the product has been selected, that is, in the case of NO in S23, or when the negotiation is interrupted at any stage (S7, S13, S18) of the negotiation, for example, The proposal creation step S24 is executed to create a proposal.
First, the home button B1 is pressed to return to the initial screen, and the “save screen list” icon I2 is selected to display the save screen list screen. In this state, by pressing the “Create Proposal” button B3 at the bottom of the screen, one or more screens (screen data) saved in the screen data folder 5c are put together into one file as proposal data D4. It is possible to execute a proposal creation step for creating a proposal by saving it in the data folder 5d (S24).

In the present embodiment configured as described, when the portable information terminal 4 is connected to the Internet, the server 2 has catalog data and product data newly created, updated, and deleted since the previous update. In order to notify this, the salesman can easily download the latest catalog data and product data to his / her personal digital assistant 4, and the salesman can check whether there is a new catalog or the like. You don't need to go to.
Furthermore, the screen displayed on the monitor can be saved by appropriately executing the screen save step in the middle of the negotiation, so the progress of the negotiation can be accurately grasped and the salesperson can It is easy to remember the contents of.
Furthermore, on the storage screen list screen, the products selected by the customer so far can be viewed together on one screen, and it is possible to easily compare and compare a plurality of products.
And since the screen data D3 preserve | saved at the screen data folder 5c can be put together into one proposal data D4 only through the proposal creation step S24, a presentation to a customer can be performed smoothly.

In the present embodiment, one screen data folder 5c is configured to exist in the portable information terminal 4, but it is also possible to have two or more screen data folders.
In this case, for example, the first screen data folder is configured to store the products that the customer likes and selects, and the second screen data folder stores the products that are not selected by the customer. As well as products that meet customer needs, screens (products) that do not meet customer needs can be stored as appropriate, and sales representatives gather this information to discover potential customer needs. You can also.
Also, in the case of apartments, etc., the first screen data folder stores such products as common parts such as trunk rooms, and the second screen data folder stores such products as individual parts such as entrance doors. Also good.

Further, as shown in FIG. 7A, a product image can be inserted into a photograph of an actual building so as to image a state closer to an actual completed (attached) state using a scheduled completion drawing screen.
For example, when it is desired to renew an existing garage shutter, a photographic image P obtained by photographing the current exterior of the building including the garage shutter is captured in the portable information terminal 4 in advance, and the garage shutter portion P1 of the photographed image P is designated. Then, a plurality of garage shutters to be proposed to the customer are selected, and a schedule drawing screen composed of the photographed image P and the product image Q (product images Q1 to Q3) of the garage shutter is created. The schedule diagram screen is created so as to function as the screen of the product detail layer D15, and the cover is arranged on the catalog type selection screen. By doing in this way, the completion plan will serve as a catalog having two layers, a cover (root hierarchy D10) and a product detail layer D15.
Then, in the negotiation with the customer, when the icon I3 “scheduled completion diagram” is selected on the initial screen (S1), the completed schedule diagram screen as the product detail layer D15 is directly displayed (S15). At this stage, that is, by default, the captured image P that is the current state is displayed as it is after the construction. For example, when the product image Q1 of the garage shutter is selected, the garage shutter portion P1 of the photographed image P is replaced with the product of the product image Q1. Similarly, when the product images Q2 and Q3 are selected, the shutter The part P1 is configured to be replaced with the products of the product images Q2 and Q3. That is, it is configured such that a simulation (S20) can be performed for the shutter portion P1 using a photograph of an actual building.
By configuring in this way, the customer can more specifically image the completed state, the image difference is less likely to occur after installation, and the diversified customer needs can be grasped more accurately.

Furthermore, in the present embodiment, as shown in FIG. 7B, for example, popular products in the location area of the office A are collected, and a recommended catalog such as “Now attention!” Is created. be able to. This recommended catalog can be downloaded only by a salesperson belonging to the establishment A by setting the identification number of the establishment A that is permitted to be downloaded to the access code in the root hierarchy of the catalog data D1 as described above. Is created as the catalog data D1A, transmitted to the server 2 and stored in the catalog data storage.
When the mobile information terminal 4 of the salesperson belonging to the office A is connected to the Internet, the server 2 can notify the catalog data D1A as a download target and store it in the mobile information terminal 4. On the other hand, even if the mobile information terminal 4 of a salesperson other than the office A is connected to the Internet, the catalog data D1A is not downloaded because it is not permitted by the access code. As a result, the salesman can perform sales activities rooted in the region.

The catalog data of the recommended catalog is composed of a root hierarchy D10, a product type layer D14, and a product detail layer D15. When the “recommended” icon I4 is selected in the catalog type selection step on the initial screen (S1), the recommended catalog is displayed. The thumbnails of the products registered in are displayed on the screen monitor (S8). That is, this screen functions as a product list screen (S9). The product detail screen is displayed by selecting one of the thumbnails (S15).
The catalog data of the recommended catalog may be configured by only the root hierarchy D10 and the product detail layer D15, and when the “recommend” icon I4 is selected (S1), the product detail screen may be displayed directly. (S15).
If the customer likes the product displayed on the product detail screen, the storage step of saving the screen by pressing the save button B2 is executed as described above (S17).
After that, when it is desired to select another product (S23), it is configured so that the product can be selected by returning to the catalog type selection screen or “recommendation” which is the initial screen. On the other hand, when it is desired to end the negotiation, the proposal creation step (S24) is executed by returning to the initial screen and the proposal can be provided to the customer.

The proposal data D4 created in this way is sent from the personal digital assistant 4 of each salesperson to the computer 6 through a network such as an in-house LAN and stored. Then, the accumulated proposal data D4 is aggregated and verified. Based on the aggregated data, important sales products and attention products are determined, and catalog data D1 is created as a “recommended” catalog and server 2 can be transmitted.
Further, based on the aggregated data, addition, revision and abolition of products, change of color and design, etc. are performed, and catalog data D1 and product data D2 can be updated and transmitted to the server 2.
The catalog data D1 and the product data D2 thus created and updated are immediately downloaded to the portable information terminal 4 by the sales person as described above so that the sales person can make a business negotiation based on the latest data. It is configured.

  The present invention relates to a technical field of a sales support system for advancing a business negotiation while storing a screen displayed on a monitor using catalog data downloaded to a portable information terminal via the Internet, creating a proposal, and presenting it to a customer. Available.

2 Server 4 Mobile information terminal D1 Catalog data D2 Product data D3 Screen data D4 Proposal data

Claims (3)

A server having a catalog data store for storing catalog data and a product data store for storing product data, and downloading the catalog data and product data stored in the server via the Internet and storing the downloaded data A catalog data folder and a product data folder, a screen data folder for storing screen data, each folder of a proposal data folder for storing proposal data, and a portable information terminal having a monitor for displaying each screen, and the server includes mobile information Update information that the catalog data and product data stored in the catalog data store and the product data store after the previous download by the portable information terminal exist among the catalog data and product data when the terminal is connected to the Internet Based on the update information, the portable information terminal downloads catalog data and product data from the server via the Internet and stores them in the catalog data folder and the product data folder. In order to proceed with the negotiation between the sales person and the customer, the catalog created for each building type and stored in the catalog data folder is displayed as a list on the monitor of the portable information terminal. In the screen, a catalog type selection step for selecting an arbitrary one from the displayed catalog, and one product selected from the products included in the catalog selected in the catalog type selection step, based on the product data Product details display step for displaying product details on the monitor Screen save step to save the screen displayed on the monitor as screen data in the screen data folder, and screen data saved in the screen data folder are combined into proposal data and saved in the proposal data folder The proposal creation step is followed by creating proposal data ,
From the catalog type selection step to the product detail display step, after passing through the catalog type selection step, a customer type selection step for selecting a customer type, and a table of contents screen of the catalog selected in the catalog type selection step, A table of contents display step displayed on the screen according to the customer selected in the customer type selection step; a product type selection step of selecting one product type from the product types displayed on the table of contents screen in the table of contents display step; A list of products belonging to the product type selected in the product type selection step is displayed on the screen as a product list screen, and one or more of the steps consisting of a product selection step for selecting one product from the product list so as to through, and said that it has to be guided to the product details display step business payments System. The table of contents display step is configured to display an overhead view for general customers and a list of regulations as a table of contents screen for professionals based on the customer type selected in the customer type selection step. The sales support system according to claim 1 . 3. The business support system according to claim 1, wherein the product details display step proceeds to a simulation step for simulating a design variation of the selected product.

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