JP5570545B2 - Shopping agency support system - Google Patents

Description

The present invention relates to the Shopper support systems that store the Shopper support to request a shopping at a store such as a supermarket in the shopping requester for example shopping agent that are friends.

  In recent years, with the progress of aging, the number of people who have difficulty in shopping is increasing. On the other hand, for example, a shopping system via the Internet such as a system called “net supermarket” is becoming widespread (for example, see Patent Document 1). The user of the net supermarket can place an order for the item he / she wants to purchase by operating a personal computer or by telephone while at home. On the other hand, the store collects the ordered products at the store or warehouse, and the collected products are delivered to the user's home or the like by a store delivery person or a courier. In this way, the Internet supermarket is considered to be an effective method for supporting the shopping of elderly people and the like because the user can order the desired product while at home and receive the ordered product.

JP 2011-186832 A

  However, in order to use a shopping system via the Internet such as an internet supermarket, operation of a personal computer is necessary, and some elderly people are not good at operating such a personal computer. There are not a few. For these people, there is a problem that it is not easy to use a shopping system via the Internet such as an internet supermarket. In addition, when ordering by telephone, it is not necessary to operate a personal computer, etc., but if there are many items you want to purchase, the ordering or ordering is complicated and the product name or number of items you want to purchase is likely to be misidentified. There is. In addition, a shopping system via the Internet such as an internet supermarket or a telephone has a problem that there is almost no chance for users to interact with other people, and the connection between people is diminished. In addition, the user has an opportunity to meet the person who delivers the product when receiving the product, but the person who delivers the product is the person in charge of delivery of the store or the courier as described above. It is often difficult to say that it is connected.

  Further, in the case of delivery by a store delivery person or a courier, there is a problem that a container for delivery is required, which causes an increase in cost, and the procedure for collecting the price of purchased goods is complicated. In addition, when the purchase requester is absent at the time of delivery, the handling of the goods brought in becomes a problem.

The present invention has been made in view of such problems, and can be easily used even by a person who is not good at operating a personal computer, etc., and maintaining the connection between people, it is an object of the present invention to provide a contributing Shopper support system to spread.

  The present invention is a shopping agency support system in which a store supports a shopping agency in which a shopping client asks a shopping agent to shop at a shop, and the store is preliminarily used as a usage fee paid by the shopping client for the shopping agency. Receiving means for the store to receive a predetermined prescribed shopping agent usage fee from the shopping agent, and payment for the store to pay the shopping agent usage fee as a fee received by the shopping agent for the shopping agent A receiving storage means for storing a shopping agent usage fee together with the price of the product sold at the store, and the product name and quantity of the purchased product collected by the shopper at the store manually or automatically. In addition to the function to enter automatically and the function to enter the amount of deposits that the shopper pays to the store manually or automatically. If the receipt input means has a function to input automatically or automatically, and the purchase price is calculated as the received amount, and the purchase price is used, the purchase price is further purchased as the received amount. Calculates the amount including the agency usage fee, and subtracts the price of the purchased product and the purchase agency usage fee from the deposit, and calculates the receipt and the price of the purchased product as the receipt amount. And a receipt printing means for printing a receipt in which the purchase agent usage fee is printed together with the purchase price as a receipt when the use of the shopping agency is entered, and the payment means is the receipt Is connected to the receiving means so that it can recognize the shopping agent usage fee described in 1. Is obtained by solving the above problems by Shopper support system characterized in that it is configured to display the fee.

The above Shopper support system is for the purpose of shopping requester to ask the shopping at the store in the shopping agent, shopping requester operation of personal computers and the like because it is not necessary to perform the operation of personal computers and the like Even people who are not good at it can easily use it.

  In addition, since the shopping client will have a conversation with the shopping agent and meet each other at the scene of the shopping request and the delivery of the purchased product, the connection between the person and the person between the shopping client and the shopping agent Is easy to be born. Furthermore, shopping is performed repeatedly in daily life, and it can be expected that the connection between a person and a person deepens when a shopping client repeatedly requests a specific shopping agent such as a friend.

In addition, the above-mentioned Shopper support system is to receive a predetermined shopping behalf usage fee shop was predetermined from the store shopping agent, also, Shopper use as a commission that shopping agent is to receive for Shopper Since the store pays a fee to the shopping agent, it is easy for the shopping client to request the shopping agent for the shopping agent.

  More specifically, although shopping agents are often performed among individuals, shopping is performed repeatedly in daily life as described above, and it is identified on a daily basis as a shopping client. It is thought that there are not a few times when he / she feels like asking a shopping agent for shopping. On the other hand, it is considered that it is not difficult for a shopping agent to accept a shopping agent on a daily basis. It should be noted that if the shopping client pays a reward to the shopping agent, the feelings of the shopping client and the burden on the shopping agent can be reduced, but an appropriate amount of reward is determined among individuals. This is not easy, and it is likely that shopping agents will bother to receive a reward.

Hesitation the other hand, in the above Shopper support system, because the shopping requester has to pay a certain Shopper usage fee shop is predetermined for (through the shopping agent) shop It is possible to request a shopping agent for shopping instead. On the other hand, the shopping agent can receive the shopping agent usage fee from the store without hesitation as a shopping agent fee. Therefore, the above Shopper support system will be used by many people is expected, it is also expected to expand ties between people through such a new Shopper support system.

  In addition, it is thought that there are not a few elderly people who are well and have plenty of time. It is expected that such people will become shopping agents and obtain a shopping agency fee as a shopping agency fee, and it will be possible to obtain new opportunities for elderly people to earn income. The connection is also expected to strengthen.

In addition, in the above Shopper support system, since the delivery of the purchased product and the price in between the shopping agent and shopping requester is performed, it is required by the delivery by the delivery personnel and courier shop There is no need for such a container for delivery, and there are also problems such as complicated procedures for collecting charges by store delivery staff and courier companies, and handling of items brought in when the purchase requester is absent at the time of delivery. Does not occur.

ADVANTAGE OF THE INVENTION According to this invention, even if it is a person who is not good at operation of a personal computer etc., it can utilize easily, and the shopping agent support system and shopping agent which contribute to the maintenance and expansion of a connection between people. support can be realized.

The side view which shows typically the structure of the principal part of the shopping agency support system which concerns on 1st Embodiment of this invention. The top view which shows typically the outline | summary of the whole structure of the shopping agency support system Block diagram schematically showing the configuration of the shopping agency support system The figure which shows an example of the receipt of the shopping agency support system The figure which shows another example of the receipt of the shopping agency support system The figure which shows an example of the payment certificate of the shopping agency support system The figure which shows an example of the personal data description paper of the shopping agency support system The figure which shows an example of the shopping memo paper of the shopping agency support system Flow cheat showing the outline of the shopping agency support method by the shopping agency support system The figure which shows an example of the screen display of the portable terminal of the shopping agent support system The block diagram which shows typically the structure of the shopping agency support system which concerns on 2nd Embodiment of this invention. The figure which shows an example of the payment certificate (also receipt) of the shopping agency support system The figure which shows another example of the payment certificate (also receipt) of the shopping agency support system

  Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings. The first embodiment of the present invention is a shopping agency support system 10 in which a shop supports a shopping agency in which a shopping client R requests a shopping agency A to shop at a shop S as shown in FIGS. This is related to a shopping agent support method using. The shopping client R is, for example, an elderly person who is difficult to go to the store S for shopping. On the other hand, the shopping agent A is, for example, a friend of the shopping client R who is healthy and has plenty of time. The shopping agent support system 10 includes receiving means 12 for the store to receive from the shopping agent A a shopping agent usage fee of a predetermined amount predetermined by the store as a usage fee paid by the shopping client R for the shopping agent. And a payment means 14 for the store to refund the shopping agent usage fee to the shopping agent A as a fee received by the shopping agent A for the shopping agent. In the first embodiment, the receiving means 12 and the payment means 14 are provided as separate devices.

  The receiving means 12 is a register, and the receiving storage means 16 for storing the shopping agent usage fee together with the price of the goods sold in the store S, and the product name and the number of the purchased goods collected by the shopper in the store S manually or Receipts with the function to enter automatically or automatically that the shopping agent has been used in addition to the function to automatically enter and the function to manually or automatically enter the amount of the deposit to be paid by the shopper. The input unit 18 calculates the price of the purchased product as the received amount, and calculates the amount of the purchased product price plus the shopping agent usage fee as the received amount when the purchase agent is used. The receipt calculation means 20 configured to calculate the change by subtracting the price of the purchased product and the purchase agent usage fee from the deposit, and the purchase merchant as the receipt amount When the use of a shopping agent is entered, the receipt 22 describing the purchase agent usage fee in addition to the price of the purchased product is printed as a receipt amount. Receiving receipt printing means 24 for printing a receipt identification code for identifying each receipt 22;

  The receiving storage means 16 stores, for example, a dedicated cart usage fee for using a dedicated cart 70 described later as a shopping agency usage fee. FIG. 4 is an example of a receipt 22 for the shopping client R, and FIG. 5 is an example of a receipt 22 for the shopping agent A when the shopping agent A also purchases for himself. The receipt 22 shown in FIG. 4 describes a dedicated cart usage fee as a shopping agency usage fee. For convenience, FIGS. 4 and 5 show examples in which the product name, number, total amount, change amount, etc. of the product are the same, but the product of the product described on the receipt 22 for the shopping client R The product name, number, total amount, change amount, etc. of the product described in the receipt 22 for the shopping agent A are usually different. The “dedicated cart usage fee” is an example of a nominal value of the shopping agent usage fee that the shopping client R pays to the store via the shopping agent A for the shopping agent (the store temporarily deposits from the shopping client R). The nominal value of the shopping agency use fee may be another nominal value. Further, the store may appropriately change the amount of the shopping agent usage fee such as the dedicated cart usage fee stored in the receiving storage means 16. Further, the receiving storage means 16 stores a plurality of amounts as candidates for the amount of the shopping agent usage fee such as the dedicated cart usage fee. For example, the store clerk C2 determines any of these amounts according to the store instruction or the like. You may make it select and input suitably. The receiving storage means 16 may store, for example, a dedicated cart usage fee and one or more shopping proxy usage fees that are lower or higher than the dedicated cart usage fee. For example, if the shopping agent A and the shopping client R agree to shop for a shopping agent usage fee that is lower or higher than the dedicated cart usage fee, the store clerk will offer a request from the shopping client A. C1 may select and input a shopping agent usage fee that is lower or higher than the dedicated cart usage fee. The receiving storage means 16 may be provided in the same place as the receiving input means 18 and the receiving print means 24, or in a different place from the receiving input means 18 and the receiving print means 24. It may be provided and connected to the receiving calculation means 20 or the like by wire or wireless. For example, the receiving storage means 16 may be provided in a host computer at the head office connected to a plurality of stores of the same series and / or a server in the store S. The receiving input means 18 is composed of elements such as a barcode reader, a numeric keypad, and a card reader. In the case where the receiving storage means 16 stores a plurality of types of shopping agency usage fees, the receiving input means 18 may receive, for example, a dedicated cart usage fee and a shopping agency usage fee that is lower or higher than this. It is preferable to have a function (a button for selecting a plurality of types of shopping agent usage fees as an example) that can be manually selected and input. Further, the receiving input means 18 may have a function of manually inputting an arbitrary shopping agent use fee agreed by the shopping agent A and the shopping client R with a numeric keypad. The receiving calculation means 20 is a computer program.

  The payment means 14 is a register or a device similar to the register, similar to the receiving means 12, but a counter provided for various actions apart from the receipt of the price of goods (hereinafter referred to as “service counter”). Is installed. The payment means 14 includes a payment input means 26 having a function of manually or automatically inputting a receipt identification code of the receipt 22, and a payment print means 28 for printing a payment certificate 30 on which a shopping agent usage fee is described. , And connected to the receiving means 12 so as to be able to recognize the use of a shopping agent such as a dedicated cart usage fee described in the receipt 22 corresponding to the receipt identification code, and input by the payment input means 26 The payment agent 30 is printed (displayed) on the payment certificate 30 as a payment amount to be paid to the shopping agent A, such as a dedicated cart usage fee of the receipt 22 identified by the receipt identification code. The payment printing means 28 is also configured to print on the payment certificate 30 a dedicated car use ticket for use of the dedicated car 62 described later. FIG. 6 shows an example of the payment certificate 30. The payment certificate 30 shown in FIG. 6 describes “Friendship delivery reward” as a shopping agent usage fee that the store pays to the shopping agent A. The payment certificate 30 is printed with a taxi use certificate (dedicated car use ticket) for use of the dedicated car 62 described later. In addition, “friend delivery to home payment” is paid to the shopping agent A as a commission for the shopping agent as a fee for the shopping agent, which the store temporarily stores from the shopping client R via the shopping agent A for the shopping agent. It is an example of the nominal value of the shopping agent use fee at the time, and the nominal value of the shopping agent use fee when the store pays the shopping agent A as the fee for the shopping agent may be other nominal. The payment means 14 may be provided with a display or the like for displaying the amount of the shopping agent usage fee as a payment amount to be paid to the shopping agent A in addition to the payment printing means 28 or instead of the payment printing means 28. .

  The payment input means 26 is an OCR, a barcode reader, a numeric keypad, or a combination of two or three of them. The payment unit 14 includes a payment printing unit 28 and a payment control unit 31 that controls the display based on information input from the payment input unit 26 and the receiving unit 12. The payment control means 31 is a computer program.

  The shopping agency support system 10 further includes a shopping agency use member card 32 that the store gives to those who wish to use the agency. The shopping proxy user card 32 is a magnetic card or an IC card, and the receiving input means 18 inputs information for identifying a shopping proxy user (user who wants to use) assigned to each shopping proxy user card 32. It has a function. More specifically, the receiving input means 18 is configured to input information such as a member number for identifying a shopping proxy user (user who wants to use) assigned to each shopping proxy user card 32 by a card reader, for example. Has been. Further, the receiving input means 18 may be configured to input the member number of the shopping proxy user (user who wants to use) using a numeric keypad, for example, in addition to the card reader or instead of the card reader.

  The shopping agent support system 10 further includes personal data registration means 34. The personal data registration means 34 is a purchase history data storage means 36 for storing purchase history data on which a shopper has purchased a product in the past, and a shopping agent use applicant for inputting the name and address of a user who wants to use the shopping agent. An input means 38, a personal data creation means 40 configured to create personal data in which the name and address of the user who wishes to use are added to the product name and product identification code of the product previously purchased by the user, and personal data Personal data storage means 42 for storing data, personal data printing means 46 for printing personal data description paper 44 in which personal data including a product identification code is described, and each user who has created personal data Shopping agency member car for issuing shopping agency member card 32 It includes a issuing unit 48, a. FIG. 7 shows an example of the personal data description sheet 44, which describes a product identification code, a product name, a reference price, and the like of a product that has been purchased in the past by a user who desires use. Note that the name and address of the person who wishes to use is also written on the cover of the personal data description sheet 44, but these displays are omitted in FIG.

  The personal data registration means 34 includes a shopping agent candidate input means 50 for inputting the names and addresses of shopping agent candidates, and a shopping agent candidate storage means 52 for storing a list of shopping agent candidates. And a shopping agent candidate selecting means 54 for selecting a candidate residing in an area of a predetermined address close to the address of each user who wishes to use the shopping agent from the list of shopping agent candidates. The shopping agent candidate selection means 54 is, for example, an address having the same address, ward, city, town, chome, street address, etc. of each user who wishes to use the shopping agent, and further, a ward, city, town, chome The address, etc., whose addresses are adjacent to each other are recognized as “close addresses”.

  The shopping agent use applicant input means 38 and the shopping agent candidate input means 50 are, for example, a keyboard of a personal computer installed in a service counter, and separate personal computers may be responsible for each function. One common personal computer may serve both functions. The personal data creation means 40 and the shopping agent candidate selection means 54 are computer programs. The personal data printing means 50 is, for example, a laser printer or an ink jet printer, and is installed at a service counter. Similarly, the shopping agent use member card issuing means 48 is installed at the service counter, and records information such as the name of the member in which personal data is registered on the shopping agent use member card 32 by magnetism or the like. Any or all of the purchase history data storage means 36, personal data creation means 40, personal data storage means 42, shopping agent candidate storage means 52, and shopping agent candidate selection means 54 are installed at the service counter. Any or all of these may be provided in the personal computer, but any or all of these may be provided separately from the personal computer installed at the service counter and wired with the personal computer installed at the service counter. It may be connected wirelessly. For example, the purchase history data storage means 36, the personal data storage means 42, the shopping agent candidate storage means 52, and the shopping agent candidate selection means 54 are similar to the receiving storage means 16 of the receiving means 12. The host computer connected to the store or a server in the store S may be provided.

  The shopping agency support system 10 further includes a portable terminal 56 that the store lends to a shopper. The portable terminal 56 is a portable computer called a tablet terminal, for example, and a plurality of portable terminals 56 are prepared at a service counter, for example. The portable terminal 56 has a function of displaying the position of the sales floor of the product planned for purchase in the store S by inputting the product identification code or the product name corresponding to the product name of the product planned for purchase by the shopper. Further, the portable terminal 56 is provided with a barcode reader 56A for reading a barcode attached to the product in the store S, and the shopper stores the product name and the number of products collected for purchase in the store S by the barcode reader. 56A can be input to the mobile terminal 56, and the mobile terminal 56 has a function of transmitting the product name and the number of products input by the barcode reader 56A to the receiving means 12 by wire or wirelessly. Furthermore, the portable terminal 56 has a function of notifying the shopper of at least one of sound and screen display that the barcode attached to the product included in the product to be purchased is read by the barcode reader 56A. For example, when the barcode of the product input as the product scheduled for purchase is read by the barcode reader 56A, the mobile terminal 56 indicates the position of the sales floor of the product planned for purchase in the store S with a color change or mark on the screen. And / or a sound such as “pea” indicates that the products to be purchased are collected. In addition, when the barcode of a product that has not been entered as a product scheduled for purchase is read by the barcode reader 56A, the mobile terminal 56 emits a sound different from the above-mentioned sound, thereby being entered as a product scheduled for purchase. It may indicate that a barcode of a non-commodity product has been read by the barcode reader 56A (a product that is not a product planned for purchase is about to be purchased).

  In addition, the shopping agent support system 10 automatically sends the shopping memo paper 58 in a predetermined format for the shopping client R to transmit the product name and quantity of the product to be purchased to the shopping agent A, and the description contents of the shopping memo paper 58. And a shopping memo paper reading device 60 for reading the data.

  In the shopping memo paper 58, the product identification code corresponding to the product name of the product to be purchased is described in either a numeric form or a barcode, and the number of products to be purchased is also described in numbers. FIG. 8 shows an example of the shopping memo paper 34, in which the product identification code is written in numbers. In FIG. 8, the “abbreviated product number” column is a column for entering the product identification code.

  The shopping memo paper reading device 60 is an OCR, a barcode reader, or a combination thereof, and is installed at a service counter or the vicinity thereof. The shopping memo paper reading device 60 can read the product name and the number of products to be purchased from the shopping memo paper 58, and has a function of transmitting the product name and the number of products to be purchased to the portable terminal 56 by wire or wirelessly. Yes.

  Further, the shopping agent support system 10 is provided with a plurality of dedicated automobiles 62 for the shopping agent A to deliver purchased products to the shopping client R. The dedicated car 62 is, for example, a light car. These dedicated automobiles 62 stand by at the store S. In addition, the dedicated driver 62 is responsible for driving the dedicated automobile 62, and the shopping agent A himself can deliver the purchased product to the shopping client R without driving. The range of use of the dedicated car 62 is, for example, a certain range of about 3 km from the store S, and is assumed to be used for delivery of purchased products to the shopping client R who lives in this certain range. A taxi may play the role of the exclusive car 62.

  In the store S, a normal shopping cart 68 and a dedicated shopping cart 70 are prepared. Further, the store S is provided with a normal shopping basket 72 and a shopping basket dedicated basket 74. The dedicated basket 74 has, for example, the same overall shape and size as that of a normal shopping basket 72, so that the shopper can distinguish the normal basket 72 from the difference in color, character, or partial shape. Yes. As shown schematically in FIGS. 1 and 2, the dedicated cart 70 can be loaded with two cars. In FIGS. 1 and 2, the dedicated cart 70 is mounted with two cars arranged side by side in the front-rear direction. However, a configuration in which two cars are mounted side by side in the left-right direction and two cars are mounted side by side in the vertical direction. It may be a configuration. Further, for example, a configuration may be adopted in which two cars are mounted side by side in the front-rear direction or the left-right direction on the upper stage, and two cars are mounted side by side in the front-rear direction or the left-right direction (a total of four cars can be mounted). . In addition, the dedicated cart 70 includes a portable terminal installation unit in which the portable terminal 56 is detachable, and the shopper can move in the store S while referring to the portable terminal 56 mounted on the dedicated cart 70. Yes.

  Next, a shopping proxy support method by the shopping proxy support system 10 will be described with reference to the flowchart of FIG.

  First, the shopping client R registers personal data (S102: personal data registration step). Specifically, the shopping client R provides information for identifying the shopping client R, such as name and address, in writing or verbally to the clerk C2 at the service counter of the store S for the registration process of the shopping agent user. Tell. The store clerk C2 inputs this information through the shopping agent use applicant input means 38. Further, the shopping client R issues a card (a card different from the shopping proxy use member card 32) issued by the shop for services such as discounts and point grants, and has already been owned by the shopping client R to the salesclerk C2. Hand it over. The personal data creation means 40 recognizes the product name of the product purchased by the shopping client R in the past, which is stored in the purchase history data storage means 36 by the store clerk C2 reading this card by a predetermined card reader. Can do. If the personal data creation means 40 can also recognize the name and address of the shopping client R using this card, the transmission of the name and address of the shopping client R to the clerk C2 may be omitted. The personal data creation means 40 creates personal data by adding the product name and product identification code of the product purchased by the user in the past to the name and address of the user. Personal data of the shopping client R is stored in the personal data storage means 42. The store clerk C2 prints the personal data description sheet 44 on which personal data including the product identification code is described by the personal data printing means 46. The personal data description sheet 44 is also printed with a membership number for the shopping requester R for shopping. Further, the store clerk C2 issues a shopping proxy use member card 32 by a shopping proxy use member card issuing means 48. The shopping client R receives the shopping proxy use member card 32, the personal data description sheet 44, and the shopping memo sheet 58 from the store clerk C2.

  For example, if the shopping client R has no past experience of shopping at the store S or affiliated stores and does not have a card issued by the store for services such as discounts or points, the shopping client R First of all, the card (a card different from the shopping proxy use member card 32) is issued, shopping is performed at the store S, the purchase history is stored in the purchase history data storage means 36, and personal data is registered. It is preferable. By doing so, the product identification code of the purchased product is described on the personal data description sheet 44, and therefore, the product identification code can be easily entered on the shopping memo paper 58 when requesting a shopping agent for a product with a purchase record. . On the other hand, although the product name and product identification code of the product purchased by the shopping client R in the past are described on the personal data description sheet 44, the purchaser R purchases a product other than the product purchased by the shopping client R in the past. The shopping client R may receive a merchandise list or merchandise catalog in which a merchandise identification code corresponding to the merchandise name of the merchandise sold at the shop S is received from the clerk C2.

  Next, the shopping client R requests the shopping agent A to perform a shopping agent in the store S (S104: shopping agent request step). Specifically, the shopping client R refers to the personal data description sheet 44, the product list, the product catalog, and the like at home or the like and enters the product identification code and the number of products desired to be purchased on the shopping memo paper 58 by hand. In addition, the name of the product is also shown for your convenience. The shopping client R may enter the product identification code by referring to the store homepage or the like. Operation of a personal computer or the like is necessary to refer to a store homepage or the like, but operation is easier than ordering products. If the product identification code is a bar code, a bar code sticker or the like prepared in a product list, product catalog or the like is pasted on the shopping memo paper 58. In addition, it is sufficient to enter only the product name and the number of products desired to be purchased whose product identification code is unknown. Further, the shopping client R enters his / her member number written on the personal data description sheet 44. The shopping client R hands over the shopping memo paper 58 describing the product identification code, the number, the product name, and the member number of the product desired to purchase and the member proxy member card 32 to the shopping agent A who is a friend at home or the like. . It should be noted that the shopping client R may request the shopping agent A to enter the product identification code, the number, the product name, and the member number on the shopping memo paper 58. At this time, the shopping client R may hand the price of the product to the shopping agent A, but the price may be paid later. Further, the shopping client R may request the shopping agent A to perform a shopping agent by telephone. In this case, if the shopping agent A possesses an unfilled shopping memo paper 58, the shopping client R sends the telephone agent A the product identification code, the number, the product name, and the membership number to the shopping memo paper 58 by telephone. You may ask for substitution. In addition, the shopping client R and his / her family member enter the product identification code, the number, the product name, the membership number, etc. at the Internet store site, and tell the shopping agent A by telephone and request the shopping agent. May be. In the case where it is difficult for the shopping client R to find a friend who can request a shopping agent by himself, an introduction of the shopping agent candidate selected in advance by the shopping agent candidate selecting means 54 in the store S or the like is introduced. You just have to ask one of them to do the shopping for you.

  The shopping agent A who is requested to carry out the shopping by the shopping client R visits the store S by foot, bicycle, private car, or public transportation such as a bus, taxi, train, etc. and prepares for the shopping agent (S106: Shopping agent preparation step). Specifically, the shopping agent A presents the shopping agent use card 32 and the shopping memo paper 58 to the clerk C2 at the service counter of the store S, and receives the loan of the portable terminal 56. In addition, when the product name of the product for which the product identification code is not described is described on the shopping memo paper 58, the shopping agent A or the store clerk C2 stores the product list, the product catalog, the store Enter the product identification code with reference to the homepage. Further, the shopping agent A or the store clerk C2 causes the shopping memo paper reading device 60 to read the contents of the shopping memo paper 58 and causes the portable terminal 56 to transmit the data via a wired or wireless connection. In addition, if the shopping client R or his / her family member has entered a product identification code, number, product name, member number, etc. at an internet store site, this input is made via a personal computer installed at the service counter. The transmitted data may be transmitted to the portable terminal 56 by wire or wireless. As a result, as shown in FIG. 10, the mobile terminal 56 displays the location of the store in the store S of the purchase desired product described on the shopping memo paper 58, the route to the location of the store, and the like. The shopping agent A or the store clerk C2 wears the portable terminal 56 in the dedicated cart 70. Further, the shopping agent A places a dedicated basket 74 on the dedicated cart 70. In addition, when the shopping agent A also performs shopping for himself, the ordinary car 72 is also placed on the dedicated cart 70.

  Next, the shopping agent A performs shopping at the store S while referring to the portable terminal 56 (S108: shopping execution step). Specifically, the shopping agent A collects the purchase request item of the shopping requester R in the store S while referring to the position of the sales floor of the purchase request item R of the shopping requester R displayed on the portable terminal 56 and uses the dedicated basket 74. Go into. Further, when the shopping agent A also makes a purchase for himself, the purchased product for himself is put in the normal basket 72. Large items that do not fit in the car 72 or the dedicated car 74 may be placed in the dedicated cart 70 without being put in the car 72 or the dedicated car 74. Further, the shopping agent A reads the barcodes attached to the products collected in the store S by the barcode reader 56A of the mobile terminal 56 and inputs the product name and the number of the products to the mobile terminal 56. When the shopping agent A also makes a purchase for himself / herself, the mobile terminal 56 is operated to distinguish the product for himself / herself from the product for the shopping client R, and the product name and number are displayed on the mobile terminal 56. Enter. As shown in FIG. 10, the number of products read by the barcode reader 56 </ b> A is displayed on the screen of the mobile terminal 56. In FIG. 10, the bar code has already been read for the products in the “No. 1” sales floor, and the bar codes have not yet been read for the products in the “No. 2” and “No. 3” sales floors. On the screen of the portable terminal 56, the number of products for the shopping client R (read the barcode) and the number of products for the shopping agent A themselves (read the barcode) are for identification. It is displayed in different colors. Further, when the barcode of the product input as the product scheduled for purchase is read by the barcode reader 56A as the product for the shopping client R by the mobile terminal 56, the position of the sales floor of the product planned for purchase is displayed in a color. By showing a change or a mark on the screen and / or generating a sound such as “Peep”, it indicates that the products to be purchased are collected. Further, when the barcode of a product that has not been input as a product to be purchased is read as a product for the shopping client R by the barcode reader 56A, the mobile terminal 56 emits a sound different from the above sound or a screen. A predetermined display indicates that the barcode reader 56A has read a barcode of a product that has not been entered as a purchase-scheduled product. The shopping agent A may input the product name and the number of products only for the shopping client R into the portable terminal 56 by the barcode reader 56A.

  Shopping agent A goes to the register after collecting all the purchase requester's purchase items and his / her own purchase items, and the store pays for the product and purchases the exclusive cart (shopping agent usage fee). (S110: receiving step). Specifically, first, the shopping agent A or the store clerk C1 operates the mobile terminal 56 to transmit the product name and the number of purchased products input to the mobile terminal 56 to the receiving unit 12 by wire or wirelessly. Further, the shopping agent A hands over the member C 32 of the shopping requester R to the store clerk C1, and the store clerk C1 receives the information stored in the member use membership card 32 by the receiving input unit 18 (of the shopping requester R Information for identifying the shopping client R such as a membership number) is input to the receiving means 12. As a result, the fact that the shopping agent has been used is input to the receiving means 12. When the product name and the number of purchased products input to the portable terminal 56 are transmitted to the receiving means 12, the fact that the shopping agent is used is transmitted from the portable terminal 56 to the receiving means 12 and input to the receiving means 12. You may make it do. Further, the shopping agent A verbally conveys the member number of the shopping client R to the clerk C1 while looking at the shopping agent use card 32, the shopping memo paper 58, etc., and the clerk C1 receives the member number of the shopping client R by the numeric keypad. 12 may be input. Further, the store clerk C1 may visually check the dedicated cart 70 or the like and input the fact that the shopping agent is used to the receiving means 12 by using a button of the receiving input means 18 or the like. As a result, the receiving calculation means 20 of the receiving means 12 recognizes the name and number of products collected by the shopping agent A for the shopping client R and recognizes that the shopping agent has been used. Based on the price of the product and the dedicated cart usage fee (shopping agent usage fee) stored in the receiving storage unit 16, the receiving calculation unit 20 calculates the amount of the purchased product plus the dedicated cart usage fee. Further, the receiving calculation means 20 calculates the amount to be received from the shopping agent A, taking into account the consumption tax and a predetermined discount amount set by the store, and the receiving means 12 displays the amount on the amount display or the like.

  The receiving storage means 16 stores not only a dedicated cart use fee for shopping agent but also one or more types of shopping agent usage fees whose amount is lower or higher than this, and the shopping agent A and If the shopping client R agrees to do a shopping agency with a shopping agency fee that is lower or higher than the friend home delivery reward, then the shopping client A offers this and the clerk C2 asks for the exclusive cart. The buttons and numeric keys of the receiving input means 18 are operated so as to select and input a shopping agent usage fee that is lower or higher than the usage fee.

  The shopping agent A performs shopping by visually checking the amount of money displayed on the display of the receiving means 12 and / or by telling the amount of money displayed on the display of the receiving means 12 to the shopping agent A by the clerk C1. The agent A recognizes the amount of money to be paid to the store, and pays the store clerk C1 the same amount or more. When the store clerk C1 inputs the amount of money paid by the shopping agent A to the receiving means 12, the receiving calculation means 20 pays the shopping agent usage fee such as the price of the purchased product and the dedicated cart usage fee. The change is calculated by subtracting from the amount of money, calculation of consumption tax, discount, etc., and the receiving means 12 displays this amount on the display. The receipt printing means 24 prints a receipt 22 in which a purchase agent use fee such as a dedicated cart use fee is written together with the purchase price as a receipt amount. The receipt 22 is also printed with a receipt identification code, product name and number of purchased products. For example, the clerk C1 confirms that the checkout has been performed correctly by confirming that the total number of purchased products described in the receipt 22 matches the total number actually collected by the shopping agent A. . The receipt 22 may be printed with the total number of purchased products so that this checkout operation is easy. The store clerk C1 hands the change of the amount displayed on the receiving means 12 and the receipt 22 to the shopping agent A. This completes the settlement of the purchased product for the shopping client R. The receipt identification code, the shopping agent usage fee such as the exclusive cart usage fee received from the shopping agent A by the store, the member number of the shopping client R, etc. are stored in the receiving storage means 16 and the like.

  When the shopping agent A is also shopping for himself / herself, after the payment of the purchased product for the shopping client R is completed, the purchase product for the shopping agent A is settled. When the shopping agent A also inputs the product name and the number of products for himself / herself into the portable terminal 56 by the barcode reader 56 </ b> A, the receiving calculation unit 20 of the receiving unit 12 transmits the shopping agent 56 by transmitting from the portable terminal 56. A recognizes the product name and number of products collected for himself. On the other hand, when the shopping agent A inputs only the product name and quantity of the product for the shopping client R to the portable terminal 56 by the barcode reader 56A, the product name and quantity of the product for the shopping agent A are The store clerk C1 inputs the data to the receiving means 12 using the bar code reader of the receiving input means 18 or a numeric keypad. A receipt identification code common to the receipt identification code of the receipt 22 for the shopping client R is printed on the receipt 22 for the shopping agent A. After completing the check-out of the purchased product for the shopping client R and the purchased product for the shopping agent A himself, the shopping agent A purchases the product purchased at the soccer stand or the like from the basket 72 or the dedicated basket 74 as necessary. Transfer to a bag.

  Next, the shopping agent A receives payment of the shopping agent usage fee from the store as a fee (S112: payment step). Specifically, the shopping agent A hands over the receipt 22 for the shopping client R to the clerk C2 at the service counter. The shopping agent A returns the loaned portable terminal 56 to the clerk C2. The store clerk C2 inputs the receipt identification code written on the receipt 22 to the payment means 14 by the payment input means 26. The payment means 14 recognizes the purchase agent use fee such as a dedicated card use fee described in the receipt 22 corresponding to the receipt identification code by connection (communication) with the receipt means 12, and the receipt identified by the receipt identification code. “Friend home delivery reward” corresponding to 22 shopping agent usage fees is displayed on the display or payment card 30. The payment printing means 28 prints a payment certificate 30 on which a friend's home delivery reward (shopping agent use fee) and a taxi use certificate (dedicated car use ticket) for using the special car 62 are printed. The store clerk C2 hands the payment certificate 30 to the shopping agent A and pays a friend's home delivery reward (shopping agent use fee). Note that a shopping agent usage fee such as a friend home delivery reward paid by the store to the shopping agent A and a receipt identification code corresponding thereto are stored in a payment storage unit, a reception storage unit 16 and the like (not shown). Further, the clerk C2 operates the personal data registration means 34 to print a new personal data description sheet 44 of the shopping client R. The personal data description sheet 44 reflects (adds) the merchandise identification code of the merchandise that the shopping client R has purchased at the store S or its affiliated store for the first time. The store clerk C2 hands the new printed personal data sheet 44 and the new shopping memo paper 58 to the shopping agent A.

  Next, the shopping agent A delivers the product purchased for the shopping client R to the shopping client R (S114: delivery step). The shopping agent A heads to the home of the shopping client R by walking, bicycle, private car, or public transportation such as a bus, taxi, train, etc., and the shopping agent R sends the shopping agent A at the home (shopping request) Purchased merchandise, receipt 22, new personal data entry paper 44, new shopping memo paper 58, shopping agency user card 32, etc. are received from shopping agency A. The shopping agent A hands the change to the shopping client R. In the shopping agent request step (S104), if the shopping agent A has not received the price of the desired product for purchase from the shopping client R, the price of the purchased item is received from the shopping client R here. Thus, the shopping agent requested by the shopping client R to the shopping agent A is completed.

  Further, when the shopping agent A uses the exclusive car 62, the shopping agent A pays a clerk C2 a predetermined exclusive car use fee predetermined by the store at the service counter of the store S. After that, the shopping agent A presents the payment card 30 on which the dedicated car use ticket is written to the dedicated driver, rides on the dedicated car 62 driven by the dedicated driver, and heads to the shopping client R's home or the like. The product purchased for the shopping client R is handed to the shopping client R. The shopping agent A may pay a dedicated driver a predetermined car use fee predetermined by the store. Thereafter, the dedicated car 62 returns to the store S by driving a dedicated driver.

  Thereafter, in the same manner, the shopping client R who is an elderly person or the like requests shopping agency, for example, from a shopping agent A who is an elderly friend or the like or other shopping agency as necessary.

  As described above, the shopping agent support system 10 and the shopping agent support method using the shopping agent support system are for the shopping client R to request the shopping agent A to shop at the store S, and the shopping client R is personal. Since it is not always necessary to operate the computer or the like, it can be easily used even if the operation of the personal computer or the like is poor.

  Further, since the shopping client R has a conversation with the shopping agent A in the shopping agent request step (S104) and the delivery step (S114), the person between the shopping client R and the shopping agent A has Connection with people is easy to be born. Furthermore, shopping is performed repeatedly in daily life, and it is expected that the connection between people will deepen when the shopping client R repeatedly asks a specific shopping agent A such as a friend to perform the shopping agent repeatedly. it can.

  In addition, the shopping agent support system 10 and the shopping agent support method using the shopping agent support system 10 use the shopping agent such as a dedicated cart usage fee that the shop client R determines in advance for the store (via the shopping agent A). Since the customer pays a fee, the shopping client R can ask the shopping agent A for shopping agency without hesitation. On the other hand, the shopping agent A can easily receive nominal money from the store, such as a friend's home delivery reward corresponding to the shopping agent usage fee, as a fee for the shopping agent. Therefore, it is expected that the shopping agency support system 10 and the shopping agency support method using the shopping agency support system 10 will be used by many people, and the person through the shopping agency support system 10 and the shopping agency support method using the shopping agency support method is expected. It is also expected that the connection between people and people will expand.

  In addition, it is thought that there are not a few elderly people who are well and have plenty of time. It is expected that these people will become shopping agents and obtain new opportunities for elderly people to earn income by obtaining nominal shopping agent usage fees such as friend delivery rewards as shopping agent fees, It is also expected that the connection between the elderly and the society will be strengthened.

  Further, in the shopping agency support system 10 and the shopping agency support method using the shopping agency support system 10, the purchased merchandise and its price are delivered between the shopping client R and the shopping agency A. There is no need for a delivery container or the like that is required for delivery by a vendor. In addition, there are no problems such as complicated procedures for collection of charges by a store delivery person or a courier, and handling of brought items when a purchase requester is absent at the time of delivery.

  Next, a second embodiment of the present invention will be described. In the first embodiment, the receiving means 12 and the payment means 14 are provided as separate devices, whereas in the second embodiment, the receiving means 12 and the payment means 14 are integrated as shown in FIG. The payment means 14 is connected to the receiving means 12 so as to be able to recognize the shopping agency fee described on the receipt 22 in the integrated apparatus. The payment means 14 does not include a payment input means. The receipt printing means 24 also serves as a payment printing means for printing a payment certificate on which a shopping agent usage fee such as a friend reward that the store pays to the shopping agent A is described. The receiving calculation means 20 and the payment control means 31 may be provided as a part of a common computer program and another part. Since other configurations are the same as those in the first embodiment, the same components as those in FIGS.

  In the second embodiment, the receipt printing means 24 which also serves as the payment printing means prints the receipt 22 for the shopping client R as shown in FIG. 4 and the shopping agent A as shown in FIG. A payment certificate 30 is also printed. When the shopping agent A also makes a purchase for himself, the receipt printing means 24 is replaced with a receipt 22 for the shopping agent A as shown in FIG. 5 as shown in FIG. The receipt 22 for the shopping agent A who also serves as the payment certificate 30 is printed. In the example of FIG. 12, the shopping agent use fee that the store pays to the shopping agent A as the fee for the shopping agent is described in the receipt 22 (payment certificate 30) as “Thank you for delivery to friends” as in the first embodiment. However, as shown in the example of FIG. 13, the shopping agent usage fee that the store pays to the shopping agent A as the fee for the shopping agent may be described as “friend delivery discount for friend”. In other words, the store may pay the shopping agent A a shopping agent usage fee as a shopping agent fee by discounting the amount of the shopping agent usage fee from the price of the purchased product for the shopping agent A.

  In the second embodiment, since the receiving means 12 and the payment means 14 are provided as an integrated device, the shopping agent A pays the shopping agent usage fee such as the price of the purchased product or the dedicated cart usage fee, and then the same place. It is convenient that you can receive payment for the use of a shopping agent such as a friend's home delivery reward as a fee for a shopping agent. Further, the payment means 14 can recognize the shopping agent usage fee such as the dedicated cart usage fee described in the receipt 22 by connecting with the receiving means 12, and there is no need for the store clerk to input the receipt identification code of the receipt 22. Efficiency is good.

  In the first and second embodiments, an elderly person is exemplified as the shopping requester R. However, even if the elderly person is not an elderly person, for example, a person who is difficult to shop at a store such as a disabled person or goes to a store. The present invention is also useful when a person or the like who does not have time is requesting an agent for shopping.

  In the first and second embodiments, an example is shown in which the shopping client R requests a shopping agent such as a friend or a shopping agent introduced in the store. For example, the store is in charge of the shopping agent. The store may be resident in a store or the like, and the store may introduce a shopping agent in charge to a shopping client who cannot find a shopping agent.

  In the first and second embodiments, an example is shown in which the receiving means 12 receives a purchase agent usage fee such as a dedicated cart usage fee together with the price of the purchased product. Even if all of the planned purchase items for which the purchaser A is requested for shopping are out of stock and the shopping agent R has not purchased any products for the shopping client A, the shopping agent R and the shopping client A , The store may receive a shopping agent usage fee such as a dedicated cart usage fee from the shopping agent A by an offer from the shopping agent A. In this case as well, the purchase agent usage fee such as a dedicated cart usage fee is written on the receipt 22, and the shopping agent A pays the shopping agent usage fee such as a friend's home delivery reward as a shopping agent fee by the payment means 14. Can receive.

  In the first and second embodiments, the mobile terminal 56 is used by the shopping agent A, but the mobile terminal 56 does not perform shopping for the shopping (only shopping for himself). Is also available. Also in this case, it is convenient that the shop terminal can confirm the position of the sales floor of the product that the shopper intends to purchase for himself / herself using the portable terminal 56. In addition, the bar code of the merchandise that the shopper collects at the store for himself / herself is read by the bar code reader 56A and transmitted to the receiving input means 18, so that the payment for the purchased merchandise can be quickly completed. is there.

  The present invention can be used in a retail store such as a supermarket.

DESCRIPTION OF SYMBOLS 10 ... Shopping agency support system 12 ... Receipt means 14 ... Payment means 16 ... Receipt storage means 18 ... Receipt input means 20 ... Receipt calculation means 22 ... Receipt 24 ... Receipt print means 26 ... Payment input means 28 ... Payment Printing means 30 ... Payment card 31 ... Payment control means 32 ... Shopping agency use member card 34 ... Personal data registration means 36 ... Purchase history data storage means 38 ... Shopping agency use applicant input means 40 ... Personal data creation means 42 ... Personal data storage means 44 ... Personal data description sheet 46 ... Personal data printing means 48 ... Shopping agency use member card issuing means 50 ... Shopping agency candidate input means 52 ... Shopping agency candidate storage means 54 ... Shopping agency candidate selection means 56 ... Mobile terminal 56A ... Barcode 58: Shopping memo paper 60 ... Shopping memo paper reading device 62 ... Dedicated car 64 ... Payment storage means 66 ... Payment calculation means 68 ... Cart 70 ... Dedicated cart 72 ... Basket 74 ... Dedicated basket A ... Shopping agent C1, C2 ... Sales clerk R ... Shopping client S ... Store S102 ... Personal data registration step S104 ... Shopping agency request step S106 ... Shopping agency preparation step S108 ... Shopping execution step S110 ... Receiving step S112 ... Payment step S114 ... Delivery step

Claims (11)

A shopping agency support system in which a shop supports a shopping agency in which a shopping client requests a shopping agency to shop at a shop,
Receiving means for the store to receive from the shopping agent a predetermined shopping agent usage fee predetermined by the store as a usage fee to be paid by the shopping client for the shopping agent;
Payment means for the store to pay the shopping agent the shopping agent usage fee as a fee received by the shopping agent for the shopping agent;
The receiving means is a receiving storage means for storing the shopping agent usage fee together with the price of the goods sold at the store, and the product name and quantity of the purchased goods collected by the shopper at the store manually or automatically. Receipt having the function of inputting manually and automatically that the shopping agent has been used in addition to the function of inputting and the function of manually or automatically inputting the amount of deposit to be paid by the shopper to the store Input means for calculating the price of the purchased product as a received amount and adding the purchase agent usage fee to the price of the purchased product as the received amount when the purchase agent is used Receiving calculation means configured to calculate the change by subtracting the price of the purchased product and the shopping agent usage fee from the deposit, Receipt that prints a receipt with the price of the purchased product as an amount, and prints a receipt with the price of the purchased product and the price of the purchased product when the use of the shopping agent is entered Printing means,
The payment means is connected to the receiving means so as to be able to recognize the shopping agent usage fee described in the receipt, and is configured to display the shopping agent usage fee of the receipt as a payment amount. A shopping agency support system characterized by that. In claim 1,
The receiving means and the payment means are provided as separate devices,
The receipt printing means is configured to print a receipt identification code for identification of each receipt for each receipt;
The payment means includes a payment input means having a function of manually or automatically inputting a receipt identification code of the receipt; and a payment print means for printing a payment certificate in which the shopping agent usage fee is described. The shopping agent of the receipt, which is connected to the receiving means so as to be able to recognize the shopping agent usage fee described in the receipt corresponding to the receipt identification code and is identified by the receipt identification code A shopping agency support system configured to print and display a usage fee on the payment card. In claim 1,
The receiving means and the payment means are provided as a unitary device, and the payment unit is configured to recognize the shopping agent usage fee described on the receipt within the unitary device. The shopping agency support system, wherein the receipt printing means is also connected to a payment printing means for printing a payment certificate describing the shopping agency usage fee that the store pays to the shopping agency. In any one of Claims 1 thru | or 3,
The store further comprises a shopping proxy use membership card that is granted to a person who wants to use the shopping proxy, and the input means for receiving is for specifying the user who is assigned to each of the shopping proxy usage membership cards. A shopping agency support system characterized by having a function of inputting information. In claim 4,
The personal data registration means further includes a purchase history data storage means for storing purchase history data in which a shopper has purchased a product in the past, and a name and address of a person who wishes to use the shopping agent. A shopping agent use applicant input means, and personal data obtained by adding the product name and the product identification code of the product purchased by the use applicant in the past to the name and address of the use applicant Personal data creation means, personal data storage means for storing the personal data, personal data printing means for printing a personal data description sheet on which the personal data including the product identification code is described, and the personal The shopping agency user association for each user who wants to use the data Shopper support system which is characterized in that it comprises a, and Shopper use membership card issuing means for issuing the card. In claim 5,
The personal data registration unit includes a shopping agent candidate input unit for inputting a name and an address of the shopping agent candidate, and a shopping agent candidate storage unit that stores a list of the shopping agent candidates. A shopping agent candidate selecting means for selecting a candidate at a predetermined address close to the address of each user who wants to use the shopping agent from the list of candidates of the shopping agent. Support system. In any one of Claims 1 thru | or 6.
The store further includes a mobile terminal that is lent to a shopper, and the mobile terminal inputs the product identification code or the product name corresponding to the product name of the product planned to be purchased by the shopper, so that the product scheduled to be purchased in the store is input. A shopping agency support system characterized by having a function of displaying the position of a sales floor. In claim 7,
The mobile terminal is provided with a barcode reader for reading a barcode attached to a product in the store, and the shopper uses the barcode reader to identify a product name and the number of products collected for purchase in the store. Shopping that can be input to the mobile terminal, and the mobile terminal has a function of transmitting the product name and the number of the products input by the barcode reader to the receiving means by wire or wirelessly. Proxy support system. In claim 8,
The mobile terminal has a function of notifying the shopper of at least one of a sound and a screen display that a barcode attached to a product included in the product to be purchased is read by the barcode reader. Shopping agent support system to do. In any one of Claims 7 thru | or 9,
A shopping memo paper of a predetermined format for the shopping requester to convey the product name and quantity of the product to be purchased to the shopping agent, and a shopping memo paper reading device for reading the description content of the shopping memo paper Prepared,
In the shopping memo paper, the product identification code corresponding to the product name of the product to be purchased is described in either number or bar code form, and the number of the purchased product is described in numbers.
The shopping memo paper reading device can automatically read the product identification code and the number of the product to be purchased from the shopping memo paper, and transmits the product name and the number of the product to be purchased to the portable terminal by wire or wirelessly. A shopping agency support system characterized by having a function of In claim 2 or 3,
A dedicated vehicle for the shopping agent to deliver the purchased product to the shopping client is prepared, and the payment printing means describes the shopping agent usage fee as a payment amount and for the use of the dedicated vehicle. A shopping agency support system, which prints a payment certificate on which a special car use ticket is written.

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