JP5501436B2 - Station mutual communication system - Google Patents

Description

  The present invention relates to a station mutual communication system that allows passengers, station staff, and crew members to communicate with each other using, for example, an IC (Integrated Circuit) card.

Traditionally, trained people who use trains (for example, wheelchair users and people with physical disabilities) work at station platforms or station staff rooms to assist them in getting on or getting off trains. Asking staff for assistance over the phone or verbally.
In addition, the station staff at the boarding station where the vulnerable people get on is in contact with the station staff at the getting-off station where the vulnerable people get off using telephone or radio.

  In addition, a system (see Patent Documents 1 and 2) for notifying a passenger with a traffic weakness who gets on the train or a train (refer to Patent Documents 1 and 2), or a system for controlling priority seats to secure a seat for a traffic weak person (refer to Patent Document 3). Has been proposed.

JP 2006-42239 A JP 2004-164302 A JP 2009-258835 A

  The conventional method of requesting assistance for getting on and off is because the vulnerable person has to call the boarding station in advance or find the station staff at the boarding station and explain it verbally. Inconvenient. In addition, the traffic weak people who got on the train have already communicated with the getting-off station, so even if they want to get off at another station, it is difficult to change the getting-off station.

On the other hand, in the system of Patent Document 1, the vulnerable traffic person can transmit information such as alighting station and boarding time to a communication center using a portable terminal. Moreover, in the system of patent document 2, a traffic weak person can transmit registration information (handicapped person information) of a traffic weak person from a portable terminal to a station server via a communication device (home device) of a station platform.
However, the systems disclosed in Patent Documents 1 and 2 are inconvenient for an elderly person who is not able to operate the mobile terminal because the means for transmitting information on the traffic weak is a mobile terminal. In addition, it cannot be used for communication between a station staff at a boarding station where a vulnerable person gets on and a station staff at a getting-off station where a vulnerable person gets off.

  An object of the present invention is, for example, to enable passengers, station staff, and crew members to easily communicate with each other.

The station mutual communication system of the present invention
It has a plurality of station home indicators installed at a station platform of a first stop station where a train stops, a station server device of the first stop station, and a station server device of a second stop station.
Each station home indicator of the plurality of station home indicators is
A card reader that reads the attribute information of the station staff of the first station from an IC (Integrated Circuit) card in which the attribute information of the station staff of the first station is stored;
When the attribute information of the station staff at the first stop station is read by the card reader, a predetermined plurality of contact details are displayed, and a specific contact content is selected as a selection content from the displayed plurality of contact details, A plurality of trains that stop at the station platform of the first stop station are displayed, a specific train is selected as a selected train from the displayed plurality of trains, and a plurality of stop stations at which the selected train stops is displayed and displayed. A touch panel device for selecting a specific stop station as the second stop station from the plurality of stop stations,
Indicator ID for identifying the station home indicator as data for identifying the train door of the selected train located at the installation location of the station home indicator when a train stops at the station platform of the first stop station A memory for storing (identifier);
The selected content selected by the touch panel device, the train number for identifying the selected train selected by the touch panel device, the display ID stored in the memory, and the second stop selected by the touch panel device. A communication device that transmits contact content data including a stop station ID for identifying a station to the station server device of the first stop station.
The station server device of the first stop station is
A storage unit that stores display information in which a vehicle number for identifying a vehicle and a train door number for identifying a train door are associated with a train number and a display ID is stored, and the communication content data is received and received. The train number and the train door number corresponding to the train number and the display ID included in the contact content data are identified based on the display information, the identified vehicle number, the identified train door number, New communication content data including the selection content included in the communication content data and the stop station ID included in the communication content data is transmitted.
The station server device of the second stop station receives the new communication content data.

  According to the present invention, for example, the station staff (station staff) at the first stop station can easily contact the station staff at the second stop station from the station home indicator using the IC card.

The figure which showed the station platform 102 of the station mutual communication system 100 in Embodiment 1. FIG. The function block diagram of the station platform indicator 200 in Embodiment 1. FIG. The figure which shows the example of a display of the menu screen 220 of the station platform display 200 in Embodiment 1. FIG. FIG. 6 shows an example of screen transition of an item screen 221 in the first embodiment. 1 is a configuration diagram of a station mutual communication system 100 according to Embodiment 1. FIG. The figure which shows an example of the hardware resource of the station platform display 200 in Embodiment 1. FIG. The figure which shows the flow of the contact from the passenger in Embodiment 1 (1). The figure which shows the flow of the communication from the (2) station staff in Embodiment 1. FIG. The figure which shows the flow of the communication from a crew member in Embodiment 1 (3). The figure which shows the other form of the station platform display 200 in Embodiment 1. FIG.

Embodiment 1 FIG.
An example of a station mutual communication system in which passengers (especially vulnerable persons), station staff, and crew members communicate with each other using an IC (Integrated Circuit) card will be described.

In the embodiment, a person who uses a train is called a “passenger”, a person who works at a station is called a “station staff”, and a person who works in a train is called a “crew member”.
In particular, passengers who need some kind of consideration when using trains, such as wheelchair users, disabled persons, pregnant women, elderly people, pacemaker users, etc. are called “traffic weak people”. Passengers other than those with weak traffic are referred to as “general customers”.

FIG. 1 is a diagram showing a station platform 102 of the station mutual communication system 100 according to the first embodiment.
A station platform 102 of the station mutual communication system 100 according to the first embodiment will be described with reference to FIG.

In the station platform 102 (station platform) of the station mutual communication system 100, each place where the train door 121 (the door / entrance of the train 120) is located when the train 120 arriving at the station 101 stops at the station platform 102 is provided. The station home indicator 200 is installed.
For example, when the fall prevention fence 103 is provided in the station platform 102 in order to prevent the station user from falling on the track, the station platform indicator 200 may be installed beside the portion that opens and closes in conjunction with the train door 121.
The station home indicator 200 may be installed near the center of the station platform 102 (for example, a position near the center of the platform where the first line and the second line are present on the left and right). In this case, the station platform indicator 200 corresponds to the communication about the trains that enter the plurality of tracks.

  The station home display device 200 includes a card reader / writer (hereinafter referred to as a card reader 201) and a touch panel display device (hereinafter referred to as a touch panel 202).

  In addition, the station platform 102 is provided with a monitoring camera 105 that images the station platform 102.

Passengers and station staff carry IC cards for the station intercommunication system. The IC card includes a memory for storing data. Hereinafter, the IC card for the station mutual communication system is referred to as “user card 209”.
In the memory of the user card 209, an identifier for identifying the owner of the user card 209 (traffic weak person, general customer or station staff) and attribute information indicating the attribute of the owner are registered in advance. Hereinafter, the identifier registered in the memory of the user card is referred to as “user ID”, and the attribute information registered in the memory of the user card is referred to as “user attribute”.
For example, a user type indicating the type of owner (traffic weak, general customer or station staff), a traffic weak indicating the type of traffic weak (for example, wheelchair user, disabled person, pregnant woman, elderly person, pacemaker user) The type, owner address, name, gender, and date of birth are examples of user attributes.

In the station mutual communication system 100, when a user ID and a user attribute are registered in a registered traffic IC card such as Suica (registered trademark) or PASMO (registered trademark), and the registered traffic IC card is used as the user card 209, Good. The name-type transportation IC card is an IC card in which personal information (name, date of birth, etc.) of the owner is registered among IC cards used for automatically adjusting the fare at the ticket gate of the station 101. The registered-type transportation IC card is also used for fare settlement in transportation other than trains (for example, buses) and payment for purchases.
That is, the passenger (or station staff) can get on the train 120 only by carrying one name-type traffic IC card, and can also use the station mutual communication system 100.

When a passenger or station staff member wants to contact a station staff member or a crew member, the user card 209 is held over the card reader 201 of the station platform display 200 and then contacted according to the screen displayed on the touch panel 202. Enter the content.
The communication contents input to the station home indicator 200 are installed in the station staff room terminal installed in the station staff room of the station 101 where the station home indicator 200 is operated, and in station staff rooms of other stations. It is transmitted as data to the station staff room terminal and the driver's seat terminal installed in the driver's seat of the train, and is notified to the station staff and the train crew of each station.

FIG. 2 is a functional configuration diagram of the station platform display 200 in the first embodiment.
A functional configuration of the station platform display 200 according to Embodiment 1 will be described with reference to FIG.

  The station home display 200 includes a user type determination unit 211 (an example of a user determination unit), a screen display unit 212, a communication content communication unit 213, and a display storage unit 219.

Based on the user type read by the card reader 201 from the user card 209, the user type determination unit 211 indicates whether the owner of the user card 209 corresponds to a traffic weak person, a general customer, or a station staff. Is determined using a CPU (Central Processing Unit).
Hereinafter, the owner of the user card 209 is referred to as “system user”.

The screen display unit 212 displays a dedicated menu screen corresponding to the type of the system user on the touch panel 202 according to the determination result of the user type determination unit 211. The menu screen is a screen for selecting the type of communication content, and includes a selection button describing the type of communication content.
The menu screen data is stored in advance in the display storage unit 219.

FIG. 3 is a diagram illustrating a display example of the menu screen 220 of the station platform display 200 according to the first embodiment.
FIG. 3 (1) shows a menu screen 220a for vulnerable people, FIG. 3 (2) shows a menu screen 220b for general customers, and FIG. 3 (3) shows a menu screen 220c for station staff.

  A weak traffic person, a general customer, or a station staff holds the user card 209 over the card reader 201 of the station platform display 200 to display the menu screens 220a to 220c on the touch panel 202.

The menu screens 220a to 220c are screens that display a list of selection buttons 229 that indicate the type of contact content.
The types of contact contents displayed on the menu screens 220a to 220c (notation of the selection button 229) are: (1) a menu screen 220a for vulnerable people, (2) a menu screen 220b for general customers, and (3) for station staff. Different from the menu screen 220c.

The types of communication contents shown in FIGS. 3 (1) to (3) will be described.
“Boarding communication” is a communication for notifying passengers in a train that a vulnerable person gets on the train.
The “getting on / off assistance request” is a communication for assisting the vulnerable person when the weak person gets on the train or when the weak person gets off the train.
The “forgotten item search request” is a contact for searching for forgotten items of passengers forgotten in the train.
“Station call” is a call to call a station staff.
The “handling report” is a report for reporting that handling of a boarding / alighting assistance request, a lost item search request, a station staff call, and the like has been dealt with.

  The menu screens 220a to 220c and the types of contact contents shown in FIG. 3 are examples. Types other than those shown in FIG. 3 may be added to the content of communication, and the combination of types of communication content may be different from the combination shown in FIG.

  A weak traffic person, a general customer, or a station staff selects and inputs the type of communication content by pressing one of the selection buttons 229 among a plurality of selection buttons 229 displayed on the menu screens 220a to 220c.

  Returning to FIG. 2, the description of the screen display unit 212 is continued.

The screen display unit 212 displays on the touch panel 202 while changing an item screen for selecting a contact item according to the type of contact content selected on the menu screen. The item screen is a screen displaying a list of selection buttons 229 in which communication items are described. The contact item is an item constituting the contact content (item specifying the details of the contact content).
It is assumed that item screen data and transition table data representing the transition order of item screens are stored in advance in the display storage unit 219.

FIG. 4 is a diagram illustrating an example of screen transition of the item screen 221 according to the first embodiment.
An example of screen transition of the item screen 221 in the first embodiment will be described with reference to FIG.

  FIG. 4 (1) shows a menu screen 220a for vulnerable traffic users.

(2) When “request for getting on and off” is selected on the menu screen 220a, an item screen 221a for selecting a boarding train on which the traffic weak person gets is displayed. The item screen 221a is a screen that displays a list of selection buttons 229 on which the train identification information of the station platform 102 is written. The train identification information of the station platform 102 is information (train number, departure / arrival time, destination, etc.) that identifies the train 120 that will arrive at the station platform 102 where the station platform display 200 that has read the user card 209 is installed. ).
(3) After the boarding train is selected, an item screen 221b is displayed that allows the vulnerable person to select a getting-off station from which the boarding train gets off. The item screen 221b is a screen that displays a list of selection buttons 229 in which the station names of the stations where the boarding train stops are listed.

  A server device (station server 111) installed at each station manages train information (train identification information, station name list of stopped stations, etc.), a communication content communication unit 213 acquires train information from the station server 111, and a screen display unit. 212 may display item screens 221a and 221b based on train information.

  The weak traffic person (2) presses any selection button 229 on the item screen 221a to select a boarding train, and (3) presses any selection button 229 on the item screen 221b to select a getting-off station.

  When a contact content other than “get on / off assistance request” is selected on the menu screens 220a to 220c (see FIG. 3), the predetermined item screen 221 is displayed on the touch panel 202 in the same manner as when “get on / off assistance request” is selected. The system user is made to select a predetermined communication item.

  For example, when “get on board” is selected on the menu screens 220a to 220c, the boarding train is selected on the item screen 221a and the getting-off station is selected on the item screen 221b.

When “request to search for forgotten things” is selected on the menu screens 220 a to 220 c, the boarding train on which the passenger has boarded is selected on the first item screen 221. The first item screen 221 is a screen that displays a list of selection buttons 229 in which the train identification information of the station platform 102 is written. The train information of the station platform 102 here is information for identifying the train 120 that has arrived at the station platform 102 so far.
Next, the forgotten item is selected on the second item screen 221. The second item screen 221 includes a selection button 229 in which main forgotten things such as an umbrella and a bag are marked, and a selection button 229 in which “others” is marked in order to select other forgotten things.
When a forgotten item other than “Others” is selected on the second item screen 221, the characteristics of the forgotten item are selected on the third to nth item screens 221. For example, the color is selected on the third item screen 221 and the size is selected on the fourth item screen 221. When “others” is selected on the second item screen 221, a keyboard is displayed on the third item screen 221 to input a forgotten thing name.

  When “call station clerk” is selected on the menu screens 220a and 220b, the reason for calling is selected on the item screen 221. The item screen 221 may not be displayed. That is, it is not necessary to select the reason for calling.

When “handling report” is selected on the menu screen 220c, the type of contact content handled (request for getting on and off, request for searching for lost items, calling station staff, etc.) is selected on the first item screen 221, and the content of the handled contact is displayed. The second item screen 221 is selected.
The second item screen 221 is a screen that displays a list of selection buttons 229 that describe the contents of communication related to the station 101. The communication content related to the station 101 corresponds to the station that is the contact source of the station 101 (the station in which the communication content is input to the station platform display 200) or the station of the contact (for example, the station where the traffic weaker gets off). The content of the contact. The station server 111 manages the list data of the communication contents related to the station 101. Then, the contact content communication unit 213 of the station platform display 200 acquires contact content list data from the station server, and the screen display unit 212 displays the second item screen 221 based on the contact content list data.

  Returning to FIG. 2, the description of the functional configuration of the station platform display 200 will be continued.

  The contact content communication unit 213 includes contact content data 230 including the type of contact content selected on the menu screen 220, the contact item selected on the item screen 221, and the display ID for identifying the own station home display 200. And the generated communication content data 230 is transmitted to the station server 111 installed for each station using a communication device. The station server 111 is a device that manages the contact content data 230 transmitted from the station home indicator 200. The station server 111 will be described later.

The display device storage unit 219 stores various data used by the station home display device 200 using a storage device (memory).
For example, the display storage unit 219 stores data of the menu screen 220 and the item screen 221.
The display storage unit 219 stores a display ID for identifying the station home display 200.

FIG. 5 is a configuration diagram of the station mutual communication system 100 according to the first embodiment.
The structure of the station mutual communication system 100 in Embodiment 1 is demonstrated based on FIG.

  As described with reference to FIG. 1, the station mutual communication system 100 includes a plurality of station platform indicators 200 on the platform (station platform 102) of each station 101. The station home indicator 200 is installed at each place where the door of the arrived train stops.

Further, the station mutual communication system 100 includes a server device (station server 111) and a local CCTV system 113 (CCTV: Closed-circuit Television) for each station, and a terminal device (station staff room terminal 112) in the station staff room. Is provided.
The station server 111 communicates with the station home indicator 200, the station staff room terminal 112, the on-site CCTV system 113, and a central device 131 described later.
The on-site CCTV system 113 includes a monitoring camera 105 installed in the station home 102 and a monitoring camera control device that controls the monitoring camera 105 and stores a monitoring image of the station home 102 captured by the monitoring camera 105.
The station staff room terminal 112 communicates with the station server 111 and displays the contact content input to the station home display 200 and the monitoring image captured by the monitoring camera 105.

The station mutual communication system 100 includes a train information management device (TIMS 126) for each train, and a terminal device (driver's seat terminal 122) in the driver's seat of each train. In addition, the station mutual communication system 100 includes a monitoring camera 123 that images the inside of the vehicle for each vehicle, an announcement device 124 that sends an announcement, a display device 125 that displays information to be provided to passengers, and a weight scale 127 that measures the weight in the vehicle. Etc.
The TIMS 126 controls the door, air conditioning, brake, and the like of the train 120.
The driver's seat terminal 122 displays the operation status of the train 120, the content of the command from the central system 130, the content of communication from the station 101, the monitoring image captured by the monitoring camera 123, and the like.

The station mutual communication system 100 includes a central system 130 having a central device 131, a train schedule management device 132, a command terminal 133, and the like.
The central device 131 controls the train schedule management device 132 and the command terminal 133. The central device 131 communicates with the station server 111 and the driver's seat terminal 122.
The train diagram management device 132 manages the operation table data (operation diagram) of each train 120.
The command terminal 133 is a terminal device used by the commander to communicate with crew members and station staff.

In the station mutual communication system 100, the communication content input to the station platform display 200 is transmitted as data to the station staff room terminal 112 of the station via the station server 111 and displayed or displayed by the station staff room terminal 112. A sound is output and notified to the station staff at the station.
Furthermore, the communication content is transmitted as data to the station staff room terminal 112 of another station via the station server 111 and the central device 131, and is displayed or voice-output by the station staff room terminal 112. The station staff is notified.
Further, the communication contents are transmitted as data to the driver's seat terminal 122 of the train 120 via the station server 111 and the central device 131, displayed or voice output by the driver's seat terminal 122, and notified to the crew of the train 120.

FIG. 6 is a diagram illustrating an example of hardware resources of the station platform display 200 according to the first embodiment.
In FIG. 6, the station home display device 200 includes a CPU 911 (Central Processing Unit). The CPU 911 is connected to the ROM 913, the RAM 914, the communication device 915, the touch panel 202 (an example of a display device and an input device), and the card reader 201 via the bus 912, and controls these hardware devices.

Other devices of the station mutual communication system 100 (the station server 111 and the like) have hardware such as a CPU 911, a ROM 913, a RAM 914, a communication device 915, a display device, an input device, and a magnetic disk device, like the station home display device 200. Prepare.
Other devices of the station mutual communication system 100 have functions such as a communication unit, a control unit, a display unit, and a storage unit.

  The communication device 915 is connected to a communication network for the station mutual communication system by wire or wireless. A LAN (Local Area Network), the Internet, and a telephone line are examples of a communication network for a station mutual communication system.

  The ROM 913, the RAM 914, or the magnetic disk device stores an OS (Operating System), a program group, and a file group.

  The program group includes a program that executes a function described as “unit” in the embodiment. The program is read and executed by the CPU 911. That is, the program causes the computer to function as “to part”, and causes the computer to execute the procedures and methods of “to part”.

  The file group includes various data (input, output, determination result, calculation result, processing result, ID, etc.) used in the “˜unit” described in the embodiment.

  In the embodiment, arrows included in the configuration diagrams and flowcharts mainly indicate input and output of data and signals.

  In the embodiment, what is described as “to part” may be “to circuit”, “to apparatus”, and “to device”, and “to step”, “to procedure”, and “to processing”. May be. That is, what is described as “to part” may be implemented by any of firmware, software, hardware, or a combination thereof.

Next, the flow of mutual communication among passengers, station staff and crew in the station mutual communication system 100 will be described.
Hereinafter, the station where the station home indicator 200 in which the communication content (type and communication item) is selected is referred to as a “contact station”, and the station selected as the communication item of the communication content (for example, the station where the traffic weaker gets off) ) Is called "contact station". In addition, a train (for example, a train with weak traffic) selected as a communication item of the communication content is referred to as a “contact train”.

FIG. 7 is a diagram showing a flow of communication from a passenger (1) in the first embodiment.
The flow of communication from passengers in the first embodiment (1) will be described with reference to FIG.

In S <b> 101, the passenger holds the user card 209 over the card reader 201 of the station platform display 200 installed at a place where the passenger gets on or gets off the train.
And a passenger operates the touch panel 202 of the station platform display 200 (pressing the selection button 229), and selects the kind of contact content, and a contact item.

In S102, the communication device of the station home indicator 200 includes the type of contact content and the contact item selected by the passenger, and the contact content data 230 including the display ID of the station home indicator 200 is stored in the station server of the station. 111.
The contact content data 230 may include a reading date / time of the user card 209, a communication date / time, a user ID / user attribute read from the user card 209, and the like.

In S103, the communication unit of the station server 111 receives the contact content data 230.
The control unit of the station server 111 sets a unique contact ID as an identifier in the contact content data 230. Further, the control unit of the station server 111 sets the station name for identifying the own station, the vehicle number corresponding to the display ID included in the contact content data 230, and the train door number in the contact content data 230. The vehicle number and the train door number are stored in advance in the storage unit in association with the train number and the display ID. The train number is included in the communication content data 230 as a communication item (train identification information).
In addition, the indicator information which matched the vehicle number and the train door number with respect to the train number and indicator ID is the diamond information (train operation plan information including train number and operation time information) which the station server 111 holds. Based on the home stop position information (stop position information for each train number) and the position information of the station home indicator 200, the station server 111 is configured and stored. By specifying the platform stop position for each train and the location of the station platform display 200, the vehicle number and the train door number corresponding to the display ID can be determined.
Even when the station platform indicator 200 is located near the center of the station platform 102 and corresponds to a plurality of trains, if the train number and the indicator ID can be specified, the vehicle number and the train corresponding to the indicator ID can be specified. The door number can be confirmed.
The storage unit of the station server 111 stores contact content data 230 in which a contact ID or the like is set by the control unit.
The communication unit of the station server 111 transmits the contact content data 230 in which the contact ID is set by the control unit to the station staff room terminal 112 of the own station and the central device 131 of the central system 130. However, when the communication content data 230 does not include a boarding train or a getting-off station as a communication item, the communication unit of the station server 111 does not have to transmit the communication content data 230 to the central device 131.

  In S104, the communication unit of the station staff room terminal 112 receives the contact content data 230, and the display unit of the station staff room terminal 112 displays a list of the contact content data 230 received so far on the screen.

In S105, the station staff in the station staff room confirms the communication content data 230 displayed on the station staff room terminal 112 and deals with the communication from the passenger.
For example, when the contact content data 230 of the “request for getting on and off” of the wheelchair user is displayed on the station staff room terminal 112, the station staff in the station staff room gets on the board to assist the wheelchair user to get on. Move to the wheelchair user's boarding place with a board in time of the arrival time of the train. The boarding place of the wheelchair user is an installation place of the station platform display 200 operated by the wheelchair user. The station home display 200 is determined by the display ID included in the contact content data 230.
In addition, when the communication content data 230 of the “passenger contact” of the traffic weak is displayed on the station staff room terminal 112, the station staff in the station staff room operates the station staff room terminal 112 to display the station platform display. A monitoring image showing the installation location of the device 200 is displayed, and it is determined whether or not it is better to assist the boarding. If necessary, the vehicle is moved to the installation location of the station platform display 200 and the passengers with weak traffic are boarded. Assist.

In S <b> 106, the communication unit of the central device 131 receives the contact content data 230.
The control unit of the central device 131 specifies a train and a station as a contact destination based on a contact item included in the contact content data 230.
The communication unit of the central device 131 transmits the contact content data 230 to the driver's seat terminal 122 of the contact train specified by the control unit and the station server 111 of the contact station specified by the control unit.

  In S107, the communication unit of the driver's seat terminal 122 of the contact train receives the contact content data 230, and the display unit of the driver's seat terminal 122 displays the contact content data 230 on the screen.

  In S108, the crew member of the contact train confirms the contact content data 230 displayed on the screen of the driver's seat terminal 122 and deals with the contact from the passenger.

For example, when a “passenger contact” or “getting on / off assistance request” is displayed on the driver's seat terminal 122, the crew member of the boarding train operates the driver's seat terminal 122 to access the vehicle that the traffic weak has boarded. Broadcast an announcement corresponding to the type. The vehicle on which the weak traffic person gets on is determined by the vehicle number included in the contact content data 230.
As an example of the announcement, “Please turn off your mobile phone because customers using pacemakers will get on from XX station”, “Please give up your seat because pregnant women will get on from XX station”, “Wheelchair "Please wait with a wide space near the door as passengers using the bus will board the bus from XX station." “XX station” is a station name (contact station) included in the communication content data 230.

The crew member may operate the driver's seat terminal 122 to display a monitoring image showing the inside of the vehicle on which the vulnerable person gets on to determine whether or not the announcement is necessary. This is because announcements such as “Please give up your seat” and “Please wait with your door wide open” are not required when the vehicle is empty.
The control unit of the driver's seat terminal 122 determines the degree of congestion of the vehicle based on the weight of the vehicle measured by the weigh scale 127, and the display unit of the driver's seat terminal 122 displays the degree of congestion of the vehicle determined by the control unit on the screen. It may be displayed and the crew member may determine whether or not the announcement is necessary based on the degree of congestion of the vehicle displayed on the screen.
Further, the control unit of the driver's seat terminal 122 determines whether or not the announcement is necessary based on the degree of congestion of the vehicle, and when the announcement is necessary, the control unit of the driver's seat terminal 122 sends the announcement voice data to the vehicle announcement device 124. The announcement may be broadcast to the vehicle. The voice data of the announcement is stored in advance in the storage unit of the driver's seat terminal 122.
The announcement content may be displayed on the display device 125 of the vehicle.

  For example, when the contact content data 230 of the passenger's “forgotten thing search request” is displayed on the screen of the driver's seat terminal 122, the crew member of the boarding train moves to the vehicle where the passenger got off, and near the train door where the passenger got off Search. The vehicle from which the passenger got off is determined by the vehicle number included in the contact content data 230, and the train door 121 from which the passenger got off is determined by the train door number included in the contact content data 230.

In S109, the communication unit of the station server 111 of the contact station receives the contact content data 230, and transmits the received contact content data 230 to the station staff room terminal 112 of the own station.
The storage unit of the station server 111 stores contact content data 230.

  In S110, the communication unit of the station staff room terminal 112 receives the contact content data 230, and the display unit of the station staff room terminal 112 displays a list of the contact content data 230 received so far.

In S111, the station staff in the station staff room confirms the communication content data 230 displayed on the station staff room terminal 112, and copes with the communication from the passenger.
For example, when a “boarding / alighting assistance request” for a wheelchair user is displayed on the station attendant's room terminal 112, the station staff must attach a transfer board to the arrival time of the boarding train in order to assist the wheelchair user to get off. Take it to the wheelchair user's exit location. The place where the wheelchair user gets off is determined by the vehicle number and the train door number included in the contact content data 230.

FIG. 8 is a diagram showing a flow of communication from (2) station staff in the first embodiment.
The flow of communication from (2) station staff in the first embodiment will be described with reference to FIG.

In S201, the station staff holds the user card 209 over the card reader 201 of the station platform display 200 installed at a place where the passenger gets on or where the passenger gets off.
Then, the station staff operates the touch panel 202 of the station home display 200 to select the type of contact content and the contact item.

For example, when a person with weak traffic who does not have the user card 209 asks for assistance in boarding, the station staff operates the touch panel 202 of the station home indicator 200 installed at the place where the traffic weak has boarded, The type of contact content “request for getting on and off”, and the boarding train on which the vulnerable passenger gets on and the station on which the vulnerable passenger gets off are selected.
Also, when responding to a request such as a boarding / alighting assistance request or a call from a station staff, the station staff operates the touch panel 202 of the station platform display 200 to select the type of communication content “action report” and the content of the response that has been handled. , Set the response status of the contact details to “Completed”.

  S202 to S211 are the same as S102 to S111 in the flow of communication from the passenger (1).

However, when the type of the contact content is “handling report”, the control unit of the station server 111 searches the contact content data 230 of the handled contact content from the storage unit at the station of the contact source and the station of the contact destination. Then, a flag indicating “addressed” is set in the communication content data 230. Instead of setting the “corresponding” flag, the contact content data 230 may be deleted from the storage unit.
In addition, at the station of contact and the station of contact, the display unit of the station staff room terminal 112 displays on the screen that the contact details have been dealt with, and the station staff confirms the handling status of the contact details. .

FIG. 9 is a diagram showing a flow of communication from the crew member (3) in the first embodiment.
(3) The flow of communication from the crew in the first embodiment will be described with reference to FIG.

In S301, the crew operates the driver's seat terminal 122 to select the type of communication content and the communication item. The selection method is the same as the selection method by the station platform display 200.
For example, the crew member selects an underwriting request for a sick person in a car or an underwriting request for a forgotten item as a type of communication content, and selects a requesting station (contacting station) and a vehicle number as communication items.
In addition, if the passenger is verbally requested to change the exit station by a traffic weak person, he / she selects the change request for getting on / off assistance as the type of communication contents, and selects the communication contents to change the exit station and the changed exit station. Select as a contact item.

  In S <b> 302, the communication unit of the driver's seat terminal 122 transmits the contact content data 230 to the central device 131.

In S <b> 303, the communication unit of the central device 131 receives the contact content data 230.
The control unit of the central device 131 identifies the destination station server 111 based on the contact item of the contact content data 230, and the communication unit transmits the contact content data 230 to the identified station server 111.

  In S <b> 304, the station server 111 receives the contact content data 230 and transmits the received contact content data 230 to the station staff room terminal 112.

  In S305, the communication unit of the station staff room terminal 112 receives the contact content data 230, and the display unit displays the contact content data 230 on the screen.

In S <b> 306, the station staff deals with the contact content data 230 displayed on the screen of the station staff room terminal 112.
For example, the station staff moves to the stop position of the vehicle in accordance with the arrival time of the train 120, and takes over the sick or left behind.

  In the first embodiment, the station home display device 200 includes a display device that displays the menu screen 220 and the item screen 221 and an input device (buttons, keyboard, etc.) for selecting communication contents instead of the touch panel 202. It doesn't matter.

FIG. 10 is a diagram showing another form of the station platform display 200 in the first embodiment.
As shown in FIG. 10, the station home indicator 200 includes a plurality of card readers 201a to 201c, and may display selection items on the menu screen 220 and the item screen 221 in correspondence with the card readers 201a to 201c. .
The passenger or the station staff holds the user card 209 over the card reader corresponding to the type of communication content or the communication item to be selected instead of pressing the selection button and selecting the type of communication content or the communication item.

In Embodiment 1, the following station mutual communication system 100 was demonstrated, for example.
The station mutual communication system 100 is a system in which a guidance display (station platform display 200) including a touch panel display (touch panel 202) and a card reader / writer (card reader 201) is arranged at a station platform.
The station mutual communication system 100 is used for passengers, station staff, and crew members to communicate with each other using IC cards (user cards 209). By using an IC card, identity authentication can be performed simultaneously with action communication.
Information on public certificates such as handicap books for persons with disabilities, mother and child notebooks, etc., is recorded on a registered traffic IC card such as Suica (registered trademark) or PASMO (registered trademark). Thereby, when an action communication enters from a passenger via a guidance indicator, a passenger's safety can be secured quickly.

  100 station mutual communication system, 101 station, 102 station platform, 103 fall prevention fence, 105 surveillance camera, 111 station server, 112 station staff room terminal, 113 local CCTV system, 120 train, 121 train door, 122 driver's seat terminal, 123 surveillance camera, 124 announcement device, 125 display device, 126 TIMS, 127 weigh scale, 130 central system, 131 central device, 132 train diagram management device, 133 command terminal, 200 station home indicator, 201 card reader, 202 touch panel, 209 User card, 211 User type determination unit, 212 Screen display unit, 213 Contact content communication unit, 219 Display storage unit, 220 Menu screen, 221 Item screen, 229 Select button, 230 Contact content data, 911 CPU 912 bus, 913 ROM, 914 RAM, 915 communication device.

Claims (6)

Stations having a plurality of station home indicators installed at a station platform of a first stop station where a train stops, a station server device of the first stop station, and a station server device of a second stop station A communication system,
Each station home indicator of the plurality of station home indicators is
A card reader that reads the attribute information of the station staff of the first station from an IC (Integrated Circuit) card in which the attribute information of the station staff of the first station is stored;
When the attribute information of the station staff at the first stop station is read by the card reader, a predetermined plurality of contact details are displayed, and a specific contact content is selected as a selection content from the displayed plurality of contact details, A plurality of trains that stop at the station platform of the first stop station are displayed, a specific train is selected as a selected train from the displayed plurality of trains, and a plurality of stop stations at which the selected train stops is displayed and displayed. A touch panel device for selecting a specific stop station as the second stop station from the plurality of stop stations,
Indicator ID for identifying the station home indicator as data for identifying the train door of the selected train located at the installation location of the station home indicator when a train stops at the station platform of the first stop station A memory for storing (identifier);
The selected content selected by the touch panel device, the train number for identifying the selected train selected by the touch panel device, the display ID stored in the memory, and the second stop selected by the touch panel device. A communication device that transmits contact content data including a stop station ID for identifying a station to the station server device of the first stop station;
The station server device of the first stop station is
A storage unit that stores display information in which a vehicle number for identifying a vehicle and a train door number for identifying a train door are associated with a train number and a display ID is stored, and the communication content data is received and received. The train number and the train door number corresponding to the train number and the display ID included in the contact content data are identified based on the display information, the identified vehicle number, the identified train door number, Sending new contact content data including the selection content included in the contact content data and the stop station ID included in the contact content data,
The station mutual communication system, wherein the station server device of the second stop station receives the new communication content data. The new contact content data is received from the station server device of the first stop station, and the received second contact content data is identified by a stop station ID included in the contact content data. The station mutual communication system according to claim 1, further comprising a central device that transmits to the station server device. 3. A driver's seat terminal device that is installed in a driver's seat of the selected train, receives the new communication content data from the central device, and displays the received new communication content data. Station mutual communication system. The terminal device for the station staff of the said 1st stop station which receives the data containing the said selection content from the station server apparatus of the said 1st stop station, and displays the received data The station mutual communication system according to claim 3. It has the terminal device for the station staff of the second stop station that receives the new contact content data from the station server device of the second stop station and displays the received new contact content data. The station mutual communication system according to any one of claims 1 to 4. The card reader reads the attribute information of the passenger from an IC card in which the attribute information of the passenger boarding from the first stop station is stored,
The station platform indicator further includes:
Use of determining, based on attribute information read by the card reader, whether the attribute information read by the card reader is attribute information of station staff of the first stop station or attribute information of the passenger A person determination unit,
When it is determined by the user determination unit that the attribute information of the station staff of the first stop station has been read, the touch panel device displays a plurality of contact contents for the station staff and is specified from the displayed plurality of contact contents. If it is determined that the passenger attribute information has been read by the user determination unit, a plurality of contact details for the passenger are displayed, and a specific information is displayed from the displayed plurality of contact details. The station communication system according to any one of claims 1 to 5, wherein the communication content is selected as the selection content.

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