JP5471884B2 - Station service support system - Google Patents

Description

  The present invention relates to a station business support system.

  As a conventional station service support system, a system for displaying transfer transportation information and operation information in conjunction with a system for arbitrarily broadcasting and individually providing operation information to each medium using a Web application is provided for users. It was. (Patent Document 1).

JP 2004-133612 A

  In the conventional method, a user can obtain the information through a mobile phone or the like by using a system in which operation information is arbitrarily broadcast and individually provided to each medium using a Web application for the user. However, for station staff, there is a separate operation management system for users at the station staff office, and based on information from the operation management center or radio from the office, etc. Judged, announced and provided to passengers. Therefore, while the station staff confirms the situation, they will leave the platform, especially near the platform, and if they check frequently, the response at the platform will be delayed, and if the number of confirmations is reduced, the information will become outdated due to changes in the situation. I couldn't respond properly.

  In addition, although a home fence has been provided to prevent falls, the door opening / closing status is confirmed by the lighting and extinguishing of the lamp, just like a train door. However, it was necessary to find the door where the abnormality occurred. Since the monitoring system is also a separate system, the monitoring video was displayed on a dedicated monitor for displaying the monitoring video, so there was a problem that the monitoring video could not be seen unless the monitor was installed .

  This invention was devised to solve the above-mentioned problems.Even if station staff and passengers are anywhere on the platform, not only can the station staff and passengers be distinguished, but the operation status of the train can be confirmed, The purpose is to allow station staff to check the video of the surveillance camera on any monitor.

  The present invention relates to an IC including identification information for identifying whether it is for a passenger or a station employee, a non-contact sensor that can communicate with the IC, and can communicate with the non-contact sensor. An IC discrimination system that receives identification information for identifying whether it is for use, determines whether it is for a passenger or a station clerk, and outputs the result; and is capable of communicating with the IC discrimination system, and the identification information is for passenger use If the identification information is for station staff, the operation management system that outputs detailed information, the route determination system that can communicate with the IC discrimination system and outputs transfer transportation information, If it is communicable with the IC discrimination system and the identification information is for station staff, it is equipped with a station security system and a security system that outputs a video of a surveillance camera in a train located near the station.

  According to the present invention, an IC including identification information for identifying whether it is for a passenger or a station employee, a non-contact sensor that can communicate with the IC, and can communicate with the non-contact sensor. Receiving the identification information for identifying whether it is for the station staff, determining whether it is for the passenger or the station staff, and outputting the result, and communicating with the IC determination system, the identification information is for the passenger If the identification information is for station staff, the operation management system that outputs detailed information, and the route search system that is communicable with the IC discrimination system and outputs transfer transportation information, In addition, if it is communicable with the IC discriminating system and the identification information is for station staff, the station home, and a security system that outputs a video of a surveillance camera in a train near the station, wireless As a result, mobile phones and dedicated terminals, and monitors via the display control device can display the output information, thereby improving the efficiency of station staff operations and transmitting information as well as safety and security. Passenger satisfaction can also be improved.

FIG. 2 is a configuration diagram showing a station work support system in the first embodiment. The figure which showed the state installed in the platform platform of the station work assistance system in Embodiment 1. FIG.

Embodiment 1 FIG.
In Embodiment 1, when a station staff touches an IC card reader with an IC chip-mounted mobile terminal (mobile phone) at an arbitrary place, the display control device authenticates the station staff by an IC discrimination system, and the operation management system A detailed description will be given of a station service support system in which the current detailed operation information is acquired by the mobile terminal, and the station staff can provide guidance to passengers based on the information.

  FIG. 1 is a configuration diagram illustrating a station business support system according to the first embodiment.

In FIG. 1, the station business support system first includes a network 100, an operation management system 101, a route search system 102, a security system 103, an electronic door control device 104, an IC discrimination system 106, a display control device 107, a non-contact sensor. 109 and the wireless access point 110 are all connected and in a communicable state.
The operation management system 101 is a system that provides operation information, delay information, and the like to passengers and station staff. There is a distinction between passenger information and station staff information. Station staff information also provides detailed information on the location of the next train, arrival time, and accident details that are not normally handled as passenger information. can do.

The route search system 102 is a system for searching for and outputting a route corresponding to transfer transportation when accident information on a normal route occurs. In addition, a delay certificate issuance permission can be output to the passenger.
The security system 103 is a camera monitoring system in a station platform or in a train close to the station, and in particular, a monitoring system installed in a platform for checking the pinching of passengers when opening and closing doors, etc., for handling rush-in This system consists of a camera, a sensor that senses when the vehicle falls on a track, a surveillance camera that monitors abnormalities in the train, and the like, and outputs the state as a video or sensor value.

  The electronic door control device 104 is for controlling the opening / closing of the door 105 installed between the platform and the train for ensuring the safety of the platform, and outputs the opened / closed state to the network 100. In addition, the door 105 can be controlled by the electronic door control device 104 alone, but for example, when there is a train passing at high speed in conjunction with the security system 103 or the like, even if the electronic door control device 104 is opened and closed by mistake, Control that the door 105 does not open can be performed via the network 100.

The IC discrimination system 106 discriminates whether the information obtained from the non-contact sensor 109 is a general passenger or a station employee, and outputs the discrimination result.
The non-contact sensor 109 is, for example, an IC card reader / writer, and can read and write information on a mobile phone and an electronic ticket IC chip.
For example, the terminal and card information can be obtained via the non-contact sensor 109 from the passenger mobile phone 111, the station staff dedicated mobile phone 112, the station staff dedicated terminal 113, the passenger IC card 114, the station staff dedicated IC card 115, etc. The discrimination system 106 discriminates whether it is a general passenger or a station employee, and outputs the discrimination result to the operation management system 101, the route search system 102, the security system 103, etc. as necessary.

  The display control device 107 receives output instructions from the operation management system 101, the route search system 102, the security / safety system 103, the electronic control device 104, and the IC discrimination system 106, and integrates the contents thereof. Display control. For example, when the train is not at the home, the operation management status and advertisements are displayed. When the train is at the home, the operation management status and the screen displayed by the surveillance camera of the security system 103 are displayed alternately or both. Can take measures.

The access point 110 is for performing communication via wireless as a response to the communication with the contactless terminal 109 from the station staff dedicated mobile phone 112 or the station staff dedicated terminal 113.
The non-contact sensor 109 and the access point 110 can be directly connected to the network 100, but are preferably connected to the network 100 via the display control device 107 for communication.
FIG. 2 is a diagram illustrating a state where the station business support system according to the first embodiment is installed at a station platform.
The reason why the non-contact sensor 109 and the access point 110 are preferably connected to and communicate with the network 100 via the display control device 107 is that the display control device 107 is attached to a specific home fence as shown in FIG. Because it is installed, the position can be specified, that is, the position of passengers and station staff who access it can be specified, so it is possible to determine which monitor to display when displaying on the screen of the home fence, from the current position. In addition, it is possible to guide the appropriate passengers without transmitting station staff location information to the system. For example, if the platform is different, the train route is also different, so that information specialized for each route can be preferentially guided.

Next, an operation example of the station business support system will be described.
Operation example 1
The station staff touches the IC card reader, which is the non-contact sensor 109, with the station-cell-equipped mobile phone 112 equipped with an IC chip at an arbitrary location.

  Next, the display control device 107 connected to the non-contact sensor 109 transmits the information to the IC discrimination system 106 via the network 100.

  Next, it authenticates that the information sent to the IC discrimination system 106 is owned by the station staff, and the IC discrimination system 106 transmits the authentication information to the operation management system 101 and the route search system 102.

  Next, the operation management system 101 transmits the current detailed operation information to the station staff mobile phone 112 via the network 100 and the wireless access point 110, and the route search system 102 similarly uses the transport information for the station staff. Send to phone 112.

  Finally, the station staff mobile phone 112 receives the current detailed operation information acquired detailed information and transfer information, business information such as the train position and train number.

Therefore, the station staff guides the passenger based on the obtained information.
The operation in the operation example 1 is the same even when the station staff dedicated terminal 113 is used instead of the station staff dedicated mobile phone 112.

  When the passenger touches the IC card reader, which is the non-contact sensor 109, on the passenger mobile phone 111, uniform information of the level set by the railway operator is presented to the passenger. When a passenger touches with a mobile phone, information is transmitted and displayed on the mobile phone in a format that can be displayed on the mobile phone (such as ToruCa).

  In addition, when a train issues a delay certificate due to an accident or the like, if the route search system 102 permits the issuance of a delay certificate by touching an IC card reader that is a non-contact sensor 109, The delay certificate issuance information can be input to the IC card side or the mobile phone. Therefore, since the non-contact sensor 109 is installed on the fence of the platform near each door of the train as shown in FIG. 2, it is possible to distribute the rows without concentrating the rows at the ticket gates when issuing the delay certification. .

  In any case, since the position touched on the IC card reader which is the non-contact sensor 109 can be grasped in any case, the output information contents of the operation management system 101 and the route search system 102 are used as the home, used route, used route. It is possible to preferentially output information linked to the connection route for the passenger, and passenger service can be further improved.

Operation example 2
The station staff touches the IC card reader, which is the non-contact sensor 109, with the station-cell-equipped mobile phone 112 equipped with an IC chip at an arbitrary location.

  Next, the display control device 107 connected to the non-contact sensor 109 transmits the information to the IC discrimination system 106 via the network 100.

  Next, it authenticates that the information sent to the IC discrimination system 106 belongs to the station staff, and the IC discrimination system 106 uses the authentication information as the operation management system 101, the route search system 102, and the security system 103. Send to.

Next, the operation management system 101 transmits the current detailed operation information to the station staff mobile phone 112 via the network 100 and the wireless access point 110, and the route search system 102 similarly uses the transport information for the station staff. The security system 103 transmits to the station staff mobile phone 112 whether or not to send an arbitrary monitoring camera image.
In addition, the security system 103 transmits the opening / closing status of the door 105 and the operation status (failure operation, normal operation, etc.) of the electronic door control device 104 and the door 105 to the station staff mobile phone 112 as well. be able to.

  When a station clerk selects reception of an arbitrary monitoring camera image by the station staff mobile phone 112, the image of the surveillance camera in the train near the station on the home of the security system 103 on the screen of the station staff mobile phone 112 is displayed. Is displayed. In addition, the open / close status of all doors 105 in the home, the operating status of the electronic door control device 104 and the door 105 (failed operation, guidance during normal operation, etc.) are displayed.

  In particular, when the SOS button in the home or the train is pressed, the monitoring camera image of the safety system 103 in the home or the train close to the SOS button can be preferentially displayed.

Therefore, the station staff can confirm not only the safety at the time of opening and closing of the currently visible train door, but also the safety of the train door that cannot be taken into direct view far from the current position. In addition, it is possible to immediately check whether passengers remain in the room at the time of forwarding operation or arrival at the end point.
In addition, when the SOS button is pressed, information can be confirmed as an image immediately in an emergency.
In addition, the open / close status of all doors 105 in the home and the operating status of the electronic door control device 104 and the door 105 (failed operation, guidance during normal operation, etc.) can be confirmed in the same manner.
The operation in the operation example 2 is the same even when the station staff dedicated terminal 113 is specified instead of the station staff dedicated mobile phone 112.

Operation example 3
The station staff touches the IC card reader, which is the non-contact sensor 109, with the station-cell-equipped mobile phone 112 equipped with an IC chip at an arbitrary location.

  Next, the display control device 107 connected to the non-contact sensor 109 transmits the information to the IC discrimination system 106 via the network 100.

  Next, it authenticates that the information sent to the IC discrimination system 106 is owned by the station staff, and the IC discrimination system 106 transmits the authentication information to the operation management system 101 and the route search system 102.

Next, the operation management system 101 transmits the current detailed operation information to the station staff mobile phone 112 via the network 100 and the wireless access point 110, and the route search system 102 similarly uses the transport information for the station staff. Send to phone 112.
At that time, the operation management system 101 can include the information of the requester for assistance in the current detailed operation information, and if it is displayed on the mobile phone 112 for the station staff, the assistance management system 101 will be able to include the assistance requester. Information (whether you are in a wheelchair, whether you have an attendant, destination, transfer, etc.) can be displayed.

Therefore, the station staff can promptly guide passengers who need assistance based on the obtained information.
The operation in the operation example 3 is the same even when the station staff dedicated terminal 113 is specified instead of the station staff dedicated mobile phone 112.

Operation example 4
In operation examples 1 to 3, information is transmitted to the mobile terminals 111 to 113 via the network 100 and the wireless access point 110 by bringing the non-contact sensor 109 close to the mobile terminals 111 to 113 mounted with the IC chip. However, in the operation example 4, a case where the information is displayed on the monitor 108 via the display control device 107 connected to the non-contact sensor 109 will be described. At that time, the monitor 108 is preferably a touch panel type, and information selection and display are performed in conjunction with the display control device 107.

The station staff touches the IC card reader, which is the non-contact sensor 109, with the station-cell-equipped mobile phone 112 equipped with an IC chip at an arbitrary location.
In the case of the operation example 4, not only the portable terminals 111 to 113 but also simple IC cards such as the passenger IC card 114 and the station staff exclusive use IC card 115 may be used.

  Next, the display control device 107 connected to the non-contact sensor 109 transmits the information obtained from the portable terminals 111 to 113, the passenger IC card 114, and the station staff dedicated IC card 115 to the IC discrimination system 106 via the network 100. To do.

  Next, it authenticates that the information sent to the IC discrimination system 106 belongs to the station staff, and the IC discrimination system 106 uses the authentication information as the operation management system 101, the route search system 102, and the security system 103. Send to.

  Next, the operation management system 101 transmits the current detailed operation information to the display control device 107 via the network 100, and the route search system 102 similarly transmits the transfer transportation information to the display control device 107, The security system 103 transmits information regarding whether or not an arbitrary monitoring camera image is transmitted to the display control device 107.

  Next, the display control device 107 causes the monitor 108 to display information received from the operation management system 101, the route search system 102, and the security system 103. The display contents are the same as those in the operation examples 1 to 3.

  Since the monitor 108 is a touch panel type, by selecting information obtained from the menu, the discrimination result in the IC discrimination system 106 is displayed on the monitor 108 in conjunction with the display control device 107 as in the case of the operation example 1. In the case of the passenger mobile phone 111 or the passenger IC card 114, uniform information of the level set by the railway operator is presented to the passenger, and the station staff dedicated mobile phone 112, the station staff dedicated terminal 113, and the station staff dedicated IC card 115 may be used. For example, it is possible to display the current detailed operation information acquired detailed information and transfer information, business information such as train position, train number, and the like on the monitor 108.

In addition, since the position touched on the IC card reader which is the non-contact sensor 109 can be grasped in any case of station staff and passengers, the output information contents of the operation management system 101 and the route search system 102 are set to the home, route used, It is possible to preferentially output information linked to the connection route with respect to the used route to the monitor 108 and improve the passenger service.
Furthermore, as in the second operation example, an image of an arbitrary security camera of the security system 103 (on the platform, in a train near the station) can be confirmed on the monitor 108.
Furthermore, the security system 103 confirms on the monitor 108 the opening / closing status of all doors 105 in the home, and the operating status of the electronic door control device 104 and the door 105 (failing operation, guidance during normal operation, etc.). Can do.
Further, as in Operation Example 3, based on the information of the requester of assistance included in the operation management system 101, the information on the person in need of assistance (whether it is a wheelchair or an attendant is present in both cars in a specific train) Whether there is no destination, destination, transfer, etc.) can be displayed on the monitor 108.

  Therefore, in the present embodiment, the IC (111 to 115) including identification information for identifying whether it is for a passenger or a station employee, the non-contact sensor 109 capable of communicating with the IC (111 to 115), and the non-contact sensor 109 An IC discrimination system 105 that receives communication identification information for identifying whether it is for a passenger or a station clerk from the non-contact sensor 109, determines whether it is for a passenger or a station clerk, and outputs the result, and an IC discrimination system 105 is communicable, and if the identification information is for passengers, it outputs predetermined information, and if the identification information is for station staff, it can communicate with the operation management system 101 and the C discrimination system 105. If the identification information is for passengers, the route for outputting the transfer information and the delay certificate issuance information when issuing the delay certificate and the delay certificate issuance information. If the search system 102 and the IC discrimination system 105 are communicable and the identification information is for a station employee, a security system 103 for outputting a video of a surveillance camera in a train near the station platform and the station is provided. Equipped with a mobile phone or a dedicated terminal via radio, and a monitor via the display control device 107 can display the output information. As well as confirming the location of the station, the video of the surveillance camera can be confirmed on any monitor, and the arrival and contents of assistance for those who need assistance can be grasped. In addition, passenger satisfaction can be improved dramatically in terms of safety and security.

DESCRIPTION OF SYMBOLS 100 Network 101 Operation management system 102 Route search system 103 Security system 104 Electric door control device 105 Door 106 IC discrimination system 107 Display control device 108 Monitor 109 Non-contact sensor 110 Wireless access point 111 Passenger mobile phone 112 Passenger mobile phone 113 Station staff mobile phone 113 Station staff terminal 114 Passenger IC card 115 Station staff IC card

Claims (8)

An IC containing identification information identifying whether it is for passengers or station personnel;
A non-contact sensor capable of communicating with the IC,
An IC discriminating system that is communicable with the non-contact sensor, receives identification information for identifying whether it is for passengers or station personnel, and determines whether it is for passengers or station personnel, and outputs a result;
An operation management system capable of communicating with the IC discrimination system, outputting predetermined information if the identification information is for passengers, and outputting detailed information if the identification information is for station staff,
A route search system that is communicable with the IC discrimination system and outputs transfer transportation information;
If it is communicable with the IC discrimination system and the identification information is for a station staff, it is provided with a security system that outputs a video of a surveillance camera in a train near the station platform and the station. Station service support system. In the route search system, the identification information together outputs a transfer transport information and delay certificate issuing information if issuance of delay demonstrated a passenger is permitted, transfer transport if said identification information is a station attendant The station business support system according to claim 1, which outputs information and business information. In the crime prevention security system, home and, when the SOS button is pressed in is in the train, the station operations according to any of claims 1 or 2 outputs a video surveillance camera in the position closer to the SOS button Support system. In the operation management system, the detailed information includes information on a requester of assistance, and includes any of a train, a train position, necessity of assistance, presence of attendant, destination, and transfer information. The station work support system according to any one of claims 1 to 3, wherein The non-contact sensor is installed on the platform fence of the station ,
Before SL traffic control system, including a display control unit that performs output control to the route search system and the security safety system and the installed monitor a communicable based in each of output information platform fence of the station The station work support system according to any one of claims 1 to 4. The station operation support according to claim 5, wherein in the operation management system or the route search system, information on any one of a platform based on a position of the platform fence of the station, a used route, and a connection route to the used route is preferentially output. system. Equipped with an electronic door control device that controls the opening and closing of the door installed on the platform fence of the station,
The security in the safety system, the station service support system according to any one of claims 5 or 6 operating status of the electronic door control unit also outputs upon collection from the output of the electronic door control device. When the IC is operated in conjunction with functions of the portable information terminal, claims 5 to transmit the output information of each via the connected access point to the display control device to the portable information terminal The station work support system according to any one of 7 above.

Images