JP5408286B2 - Telephone device with mail-linked callback function - Google Patents

Description

  The present invention relates to a telephone device that can call back to an e-mail sender by an electronic mail from a telephone device having an electronic mail communication function such as a mobile phone.

  2. Description of the Related Art Conventionally, a technique for automatically returning a call received from a previously registered employee or the like is known (see, for example, Patent Document 1).

JP 10-65833 A

  However, the technique disclosed in Patent Document 1 is intended to place the communication fee on the company when a registered employee makes a business phone call to the company. ) Is not taken into account for the company's counterparts. Further, the side requesting the callback has to wait for the callback without knowing whether there is a partner who wants to talk, and there is a disadvantage that it is not convenient.

  An object of the present invention is to utilize an e-mail as a callback request means, so that the side requesting the callback informs the target party that the callback is requested without causing the counterpart terminal to answer the incoming call. The callback is required so that the person who is requested to call back can call back to the target party at his / her convenience, and both the requesting side and the requested side can respond flexibly. The object is to provide a telephone device having a function.

  A telephone apparatus having a callback function according to the present invention displays a predetermined message and a telephone number registration means for registering the telephone number of the other party in association with the electronic mail address in the telephone apparatus capable of communication by electronic mail. A message display means, specific information extraction means for extracting specific information from the received e-mail, and automatic dial means for automatically executing a dialing operation, wherein the specific information extraction means receives the e-mail Whether or not the e-mail contains specific information for requesting a callback, and the message display means includes the specific information for which the specific information extraction means requests a callback. A message indicating that a callback is requested is automatically displayed, and the automatic dialing means When the first operation is performed after the message display means displays a message indicating that the callback is requested, the e-mail of the sender of the e-mail registered in the counterpart telephone number registration means When the other party telephone number corresponding to the address or the telephone number included in the specific information is automatically dialed and an e-mail including the specific information is received, the own telephone apparatus is in the absence mode. If it is set to, an e-mail including a predetermined message indicating that a call cannot be registered in advance is automatically returned to the sender of the e-mail by a key operation that cannot be sent, and the automatic Is displayed on the display unit of the telephone device.

  According to the telephone device of the present invention, since it is a callback request by e-mail, even if the user of the telephone device on the side for which the callback is requested cannot make a callback immediately due to a call or temporary absence, It is possible to inform the other party that the callback is being requested, and the side requesting the callback can also handle it at their own convenience. This makes it possible to make flexible callbacks that reduce

FIG. 1 is an overall configuration diagram of a telephone device with a mail function in an embodiment of the present invention. FIG. 2 is an image diagram of an electronic mail received by the telephone device with a mail function in the embodiment of the present invention. FIG. 3 is a list of messages transmitted from the telephone device with a mail function according to the embodiment of the present invention. FIG. 4 is an image diagram of a memory area for a callback target mail address and telephone number stored in the storage unit in the embodiment of the present invention. FIG. 5 is a selection key list at the time of callback request in the embodiment of the present invention. FIG. 6 is an image diagram in which a callback request is displayed on the display unit in the embodiment of the present invention. FIG. 7 is an image diagram in which mail transmission information incapable of callback in the embodiment of the present invention is displayed on the display unit. FIG. 8 is a table for explaining each state of the telephone device with a mail function in the embodiment of the present invention. FIG. 9 is an operation flowchart of the telephone device with a mail function in the embodiment of the present invention. FIG. 10 is an operation flowchart of the callback request side apparatus in the embodiment of the present invention.

  Embodiments of a telephone device having a mail-linked callback function according to the present invention will be described below with reference to the drawings.

  FIG. 1 is a configuration diagram of a telephone device having a mail-linked callback function according to the first embodiment of the present invention. In the present embodiment, a telephone in a general household will be described as an example.

  However, the present invention can be implemented in various telephone devices having a telephone function such as a cellular phone, a FAX function telephone, a key telephone apparatus in a business office, and a mail transmission / reception function in addition to a telephone in a general home.

  In FIG. 1, a telephone device 1 with a mail function includes a main control unit 2, a mail processing unit 3, a callback control unit 4, a storage unit 5, a telephone call processing unit 6, a key input unit 7, and a display. The unit 8 is configured.

  The main control unit 2 is basically composed of a microprocessor, includes various processing means and sequence means, a mail processing unit 3 for processing an e-mail, and a telephone call process for monitoring a telephone state, making a call, and processing a call. Unit 6, a callback control unit 4 that manages the two, a storage unit 5 that stores various settings, a key input unit 7 that inputs various settings, a display unit 8 that displays messages and setting contents, It is composed of an LED control unit 9 for notifying that a callback is requested.

  An e-mail from the callback requester is received by the mail processing unit 3. From the mail subject of the received e-mail, the mail processing unit 3 executes specific information extraction means as a callback request, and when there is a callback request, the mail receiving unit 3 sends it to the callback control unit 4. Send the sender email address and email text.

  The callback control unit 4 extracts the telephone number to be called back in the storage unit 5 via the main control unit 2 based on the acquired sender address of the mail, and calls the telephone number from the callback control unit 4. This is sent to the telephone call processing unit 6. When the telephone number to be called back cannot be extracted from the storage unit 5, the telephone number to be called back is extracted from the mail text of the e-mail. If the telephone number to be called back cannot be extracted from the body of the email, the callback control unit 4 notifies the callback requester that the callback has not been made, and the mail processing unit 3 Send an email with the reason.

  The telephone call processing unit 6 analyzes the call state based on the acquired telephone number, and performs automatic dial transmission to the callback requester. If the call state cannot be transmitted by analyzing the call state, the telephone call processing unit 6 notifies the callback requester that the callback cannot be made, and the mail processing unit 3 sends the reason for the mail. . In addition, even if the callback requester cannot respond after the automatic dialing to the callback requester, the telephone call processing unit 6 notifies the callback requester that the callback cannot be made, and mail The processing unit 3 sends the reason by e-mail.

  The storage unit 5 stores a callback target mail address and a telephone number corresponding to the mail address.

  The key input unit 7 sends the input data value to the main control unit 2, and by analyzing the contents of the main control unit 2, a callback target mail address stored in the storage unit 5 and a telephone corresponding to the mail address It becomes a means for registering numbers. The key input unit 7 serves as a determination and selection unit for performing the first and second operations after the display unit 8 displays that the callback is requested.

  The display unit 8 serves as a means for displaying a message indicating that a callback is requested, and serves as a means for displaying a callback target mail address stored in the storage unit 5 and a telephone number corresponding to the mail address. The display unit 8 displays the reason why the callback request cannot be made to the callback requester.

  The LED control unit 9 informs that the callback is requested by means other than the display unit 8, and is notified by, for example, LED lighting (lighting and blinking). Therefore, execution of an operation with a callback request is an operation of turning on and blinking an LED, and stopping of an operation with a callback request is an LED fire.

  However, in the embodiment, the operation by the LED is shown, but the operation with the callback request is also possible for the operation of the sound of the speaker or the buzzer, the vibration of the vibrator, and the like.

  FIG. 2 is an image of an electronic mail received by the telephone device with the mail function in the embodiment of the present invention. Specific information extracting means from the received electronic mail will be described below.

  In FIG. 2, target information includes (1), (2), and (3), (1) is a sender email address, (2) is a callback request information in the email subject, (3) indicates that there is a telephone number to call back in the mail text.

  (1) In (2), when “#TEL” is included in the mail subject, it is determined that it is callback request information, and the callback target mail address stored in the storage unit 5 and the mail address Extract the corresponding phone number. Further, in (3), when there is no telephone number corresponding to the mail address, a character string after “#TEL” described in the text is determined as a telephone number, and a call is made with this character string. Note that “#TEL” described in the subject and “#TEL” in the text are examples, and may be different simplified codes. Furthermore, in the present embodiment, the storage unit 5 is searched first, and if it is not registered, the text is searched, but the reverse may be possible. That is, by searching the text first, it is possible to perform more efficient callback by using the callback destination or line that the other party calls.

  FIG. 3 shows a list of messages transmitted from the telephone device 1 with a mail function when the callback process cannot be performed in the embodiment of the present invention.

  As a reason that the telephone device 1 with a mail function cannot be called back, a predetermined message registered in advance is mailed to the callback request source based on the telephone state and the operation corresponding to the requested callback.

  FIG. 4 is an image diagram of the memory area of the callback target mail address and telephone number stored in the storage unit 5 in the embodiment of the present invention. By storing in this memory area, the sender mail address is registered.

  FIG. 5 is a selection key list at the time of callback request in the embodiment of the present invention. FIG. 5 shows the key operation contents for selecting whether or not to make a call from the callback requester. However, the selection key operation in the present invention can also be realized by other key operations.

  FIG. 6 is an image diagram in which a callback request is displayed on the display unit in the embodiment of the present invention. In FIG. 6, it is shown that the telephone number of the callback requester is “XX....”, And “# dial” is displayed when making a call, and “* dial” is displayed when not making a call.

  FIG. 7 is an image diagram in which mail transmission information incapable of callback in the embodiment of the present invention is displayed on the display unit. In FIG. 7, since the telephone device with a mail function 1 is in the absence mode, it is displayed to the callback requester that “absence” has been transmitted as the callback impossible information.

  FIG. 8 is a table for explaining each state of the telephone device 1 with a mail function in the embodiment of the present invention. In FIG. 8, the target states include I: state a, II: state b, III: state c, IV: state d, V: state e, VI: state f, and VII: state g. Each of these states is also described in FIG.

  I: The status a is obtained from the email received by the telephone device 1 with a mail function from the email subject and email body including the sender email address and callback request information, and a callback request corresponding to the sender email address. Caller's phone number is automatically displayed on the display unit 8, and the LED control unit 9 performs an operation with a callback request. The call requester responds to a call, indicating that the LED control unit 9 has stopped the operation with the callback request.

  II: The status b is a callback request corresponding to the transmission source mail address obtained from the email received by the telephone device 1 with a mail function from the email subject and the mail text including the transmission source email address and the callback request information. The caller's phone number is automatically displayed on the display unit 8 and the LED control unit 9 performs an operation with a callback request. An email is sent to the callback requester indicating that “calling is not possible”, the reason for the failure being sent is displayed on the display unit 8, and the LED control unit 9 indicates that the operation with the callback request has stopped. ing.

  III: In state c, since the telephone 1 with the mail function is in the absence mode and the callback requester requests the callback, it is automatically sent to the callback requester that it is “absence” and displayed. The part 8 indicates that the reason for the failure was sent by e-mail.

  IV: State d indicates that the telephone device 1 with a mail function has received an electronic mail, but no callback request information is included in the mail subject, and therefore no callback is performed.

  V: In state e, the telephone device 1 with a mail function receives an e-mail, and there is callback request information in the mail subject, but the telephone number of the callback requester corresponding to the sender e-mail address is stored in the storage unit 5 Therefore, the telephone number of the callback requester is obtained from the mail body, and automatic calling is displayed on the display unit 8, and the LED control unit 9 is notified that there is a callback request. A key operation sends a call to the callback requester, and a response from the callback requester indicates that the call is made.

  VI: In state f, the telephone device 1 with a mail function receives an e-mail, and there is callback request information in the mail subject, but the telephone number of the callback requester corresponding to the sender mail address is stored in the storage unit 5. In addition, since the telephone number of the callback requester could not be obtained from the mail body, it is automatically sent to the callback requester that there is no outgoing telephone number, and the message is displayed on the display unit 8. Indicates that the reason for the failure was sent by e-mail.

  FIG. 9 is an operation flowchart of the telephone device 1 with a mail function in the embodiment of the present invention.

  The telephone device with a mail function 1 monitors reception of an electronic mail by the mail processing unit 3 (S1). The mail receiving unit 3 acquires the sender mail address, the mail subject, and the mail text from the received electronic mail (S2).

  Next, the mail processing unit 3 determines the presence / absence of callback request information from the mail subject (S3). If there is no callback request information, the callback is not executed and the process ends (S4).

  When there is callback request information, “callback request is present” is displayed on the display unit 8, an operation with a callback request is performed by the LED control unit 9 (S 5), and the mail receiving unit 3 performs the sender mail Each information of the address and the mail text is sent to the callback control unit 4.

  The callback control unit 4 determines whether a callback telephone number corresponding to the transmission source mail address is registered in the storage unit 5 via the main control unit 2 based on the acquired transmission source mail address (S6). .

  If the sender email address is not registered, the callback control 4 determines the presence or absence of a callback phone number from the email body (S7). If there is a callback phone number, the phone number is obtained from the email body. The calling telephone number is set (S9). If there is no callback telephone number, the reason (no outgoing telephone number) is sent to the callback requester as a reason why the callback cannot be called back, and the reason why the calling is impossible is displayed on the display unit 8. The LED control unit 9 stops the operation with a callback request (S11).

  If the sender mail address is registered, the telephone number registered in the storage unit 5 is set as the outgoing telephone number (S8).

  Subsequently, the call processing unit determines whether the call can be made (S10). If the call cannot be made, the reason (absence / busy) is sent to the callback requester as a reason why the call cannot be made, and the reason why the call is impossible is displayed on the display unit 8 (S11).

  If it is possible to make a call, it is determined whether or not to make a call to the callback requester by a key operation at the key input unit 7 (S12).

  When a key operation that cannot make a call is performed, a reason (calling is impossible) is sent to the callback requester as a reason that the call cannot be made, and the reason why the call is not sent is displayed on the display unit 8, and the LED control unit The operation with the callback request is stopped at 9 (S11).

  When the key operation for starting the transmission is performed, the set outgoing telephone number is automatically dialed (S13).

  Subsequently, it is determined whether or not the callback requester makes a telephone response (S14). When the callback requester cannot be called, the reason (call failure) is sent to the callback requester as a reason why the callback cannot be called, and the display unit 8 displays that the reason for the failure is mailed, and the LED control unit. The operation with the callback request is stopped at 9 (S11).

  When the callback requester answers the phone call, the “callback requested” display on the display unit 8 is cleared, the LED control unit 9 stops the operation with the callback request, and makes a telephone call with the callback requester. (S15).

  FIG. 10 is a diagram showing an operation flowchart of the callback request side apparatus in the embodiment of the present invention. First, the callback requester transmits a callback request mail to the other telephone device (S21).

  In the mail reception determination (S22) and the incoming call determination (S24) from the other party telephone device, a callback from the other party telephone device is awaited until either judgment is made or a timeout occurs (S26).

  When mail is received from the other party telephone device, the status of the other party telephone device is displayed in the mail content (S23). If there is an incoming call from the other party telephone device, the telephone call with the other party telephone device is performed in response to the incoming call (S25), and the callback is completed.

  At time-out, no callback request is made (S27). However, the timeout time is a guideline for the callback requester to give up the callback request, and the exact time is not specified.

DESCRIPTION OF SYMBOLS 1 Telephone apparatus with a mail function 2 Main control part 3 Mail processing part 4 Callback control part 5 Memory | storage part 6 Telephone call processing part 7 Key input part 8 Display part 9 LED control part 10 Callback request side apparatus

Claims (1)

In a telephone device that can communicate by e-mail,
A telephone number registration means for registering the telephone number of the other party in association with the e-mail address;
Message display means for displaying a predetermined message, specific information extraction means for extracting specific information from the received e-mail,
Having automatic dialing means for automatically performing a dialing operation;
The specific information extracting means determines whether or not specific information for requesting a callback is included in the e-mail when the e-mail is received;
The message display means automatically displays a message that a callback is requested when the specific information extraction means determines that the specific information requesting a callback is included,
When the first operation is performed after the message display means displays a message indicating that the callback is requested, the automatic dialing means is configured to register the electronic phone number registered in the counterpart telephone number registration means. Automatically dial the other party's phone number corresponding to the email address from which the email was sent, or the phone number included in the specific information,
When an e-mail containing the specific information is received, if the own telephone device is set in the absence mode, a predetermined operation indicating that a call cannot be registered in advance by a key operation to disable the call An email containing the message is automatically returned to the sender of the email,
A telephone device having a mail-linked callback function, wherein the automatic reply is displayed on a display unit of the own telephone device.

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