JP5729784B2 - Telephone system and outgoing information display method - Google Patents

Description

  The present invention relates to display of outgoing information in a telephone terminal.

  In general, an extension telephone system is constructed by accommodating a plurality of extension telephones in an exchange such as a button telephone apparatus or a private branch exchange (PBX). These extension telephones are provided with a display unit using a liquid crystal display (LCD) or the like, and display the current time, information about the caller, and the like.

  In the normal caller information display, information related to an incoming call (for example, the number of a caller that is receiving a caller, the name of the caller, etc.) can be displayed only during an incoming call or a response to an incoming call. Hereinafter, the information regarding the incoming call is referred to as “call display information”.

  That is, in an extension telephone that accommodates a plurality of lines (for example, a plurality of external lines and extensions), if there is a new incoming call during a call, the caller information relating to the new incoming call must be terminated unless the current call is terminated. Therefore, the priority between a call during a call and a new incoming call cannot be determined. It is also conceivable to prioritize incoming calls in order to solve the problem that the priority cannot be determined. However, the method set in advance cannot deal with only the caller registered in advance, and cannot cope with the case where the priority changes depending on time and circumstances.

  Therefore, Patent Document 1 discloses a technique for displaying caller information regarding a new incoming call even during a call.

  Specifically, when a communication terminal device that displays a screen on the display screen of a telephone control application linked to a multi-function phone detects multiple simultaneous calls to the multi-function phone, it detects the caller ID that is currently receiving these simultaneous calls. To do. When a caller ID during simultaneous incoming call is detected, the caller ID during simultaneous call reception is used as incoming information, and the incoming call information during simultaneous incoming call is displayed on the display screen of the telephone control application. By doing so, the user can view a plurality of incoming information at the same time.

JP 2002-354109 A

  However, the technique described in Patent Document 1 requires an application that is a special device for performing display in addition to the telephone. The reason is that incoming information is displayed on the display control part of an application different from the telephone.

  Therefore, the present invention provides a telephone system capable of displaying new outgoing call information while continuing the call during a call without requiring a special device for displaying the incoming call information. An object is to provide a transmission information display method.

According to the first aspect of the present invention, there are provided a plurality of line buttons that correspond to different lines and that notify that there is an incoming call on the corresponding line, and a display that displays caller information related to the incoming call. A telephone system comprising: a plurality of extension telephones; a plurality of external lines; and a switch that accommodates the plurality of extension telephones and controls outgoing and incoming calls at the plurality of extension telephones. In addition, when there is an incoming call to the extension telephone that is in a call, the line button that is informing that there is an incoming call on the other line when the incoming call is received on another line that is different from the line that is being called . The caller information about the incoming call on the other line is kept while the call is continued without requiring any operation other than the first operation after the start of the call when the operation of 1 is accepted. In Displayed on the display unit line telephone comprises, other than the first operation after the call initiation and the second operation in response to said first line button receives an operation accepts a second operation There is provided a telephone system characterized in that a call on the other line is started without requiring any other operation .

Furthermore, according to the second aspect of the present invention, a plurality of line buttons for notifying that there is an incoming call on the corresponding line and caller information related to the incoming call are displayed corresponding to different lines. A transmission information display method performed by a telephone system comprising: a plurality of extension telephones provided with a display; and a plurality of external lines and a switch accommodating the plurality of extension telephones and controlling outgoing / incoming calls at the plurality of extension telephones. And, during a call with the extension telephone, when there was an incoming call to another line different from the line during the call to the extension telephone during the call, there was an incoming call on the other line The line button that is informing that the first operation has been accepted is triggered by the fact that the other call other than the first operation after the start of the call is not required, and the other call is continued while the call is continued. Incoming line Caller information is displayed on the display unit extension telephone comprises in said call, said first post the call started as triggered by the first line button receives an operation accepts a second operation related There is provided a transmission information display method characterized in that a call on the other line is started without requiring an operation other than the second operation and the second operation .

  According to the present invention, since the outgoing information of another incoming call is displayed on the display unit of the telephone, an incoming call can be received without requiring a special device for displaying the outgoing information of another incoming call. Information can be displayed.

It is a figure showing the basic composition of the whole embodiment of the present invention. It is a figure showing the fundamental composition of the exchange in the embodiment of the present invention. It is a figure showing the fundamental structure of the telephone in embodiment of this invention. It is a figure showing blinking and lighting of a line in an embodiment of the present invention. It is a figure showing the basic operation | movement of the switching device by embodiment of this invention.

  Next, embodiments of the present invention will be described in detail with reference to the drawings. The outline of the embodiment of the present invention is that a telephone having a plurality of lines and having a display unit, when a new incoming call is received during a call, the caller ID during the incoming call without ending the call, etc. By displaying this information, it is possible to determine whether to switch the call after confirming the other party.

  First, referring to FIG. 1, the telephone system of the present embodiment includes an exchange 100, a telephone 200-1, a telephone 200-2, and a telephone 200-N. Each telephone is accommodated in the exchange 100. In addition, this time, three telephones, a telephone 200-1, a telephone 200-2, and a telephone 200-N are illustrated as each telephone, but this is only an example. Any number of telephones can be connected to the exchange 100. Further, a part or all of each telephone may be connected by a bus as long as the exchange 100 and each telephone are compatible.

  The exchange 100 is generally called a device such as a PBX, a private branch exchange, a line switch, or a main device, and is connected to an external line that is a public network. The exchange 100 mainly controls outgoing / incoming calls from outside lines and calls between extensions.

  Each telephone is a telephone terminal directly operated by a user. Each telephone accommodates a plurality of lines (for example, a plurality of external lines and extensions), and can make a call with another telephone connected to the accommodated line.

  Next, the configuration of the exchange 100 will be described with reference to FIG. The exchange 100 includes an incoming call display information memory 110, a display information control unit 120, a caller information memory 130, a display control unit 140, a line control unit 150, and a telephone directory information memory 160.

  The incoming call display information memory 110 stores incoming call display information that is information to be displayed on the telephone 200.

  The caller information memory 130 stores information for identifying the caller such as the caller number of the incoming call when there is an incoming call on any line accommodated in the exchange 100.

  The telephone directory information memory 160 stores corresponding related information for each piece of information for identifying a caller such as a caller number. The related information to be stored includes, for example, a user name, but arbitrary information other than the user name may be stored.

  The line control unit 150 requests the display information control unit 120 for information necessary for display when the line connection state of the telephone 200 is changed. For example, when the telephone 200 has a line that is in a call and a line that is receiving a call, the line control unit 150 operates when the telephone 200 performs a connection operation to the line that is receiving a call, and is displayed on the display information control unit 120. Requests the generation of incoming call display information necessary for.

  When the generation of incoming display information is requested, the display information control unit 120 reads information such as a caller number corresponding to the line from the caller information memory 130 and stores it in the incoming call display information memory 110. At the same time, the telephone directory information memory 160 is searched for information corresponding to the caller ID. If the corresponding information is found, the information is also stored in the incoming call display information memory 110. As a result, the incoming call display information is generated and stored in the incoming call display information memory 110. Thereafter, the display information control unit 120 notifies the display control unit 140 of the update of the display information.

  The display control unit 140 notified of the update of the display information causes the telephone set 200 to display the incoming call display information stored in the incoming call display information memory 110. As a result, the user of the telephone 200 can check the information of the new incoming call even during the call, and can determine whether to continue the call as it is or to answer the new incoming call after ending the call based on the information.

  The display information control unit 120 also manages the display state for each telephone. For example, when incoming call display information is displayed on the telephone 200 during a call and no operation is performed from the telephone 200 within a certain period of time after the display, the incoming call display information is deleted and a display related to the line during the call is displayed. Let

  Next, the configuration of each telephone will be described with reference to FIG. In FIG. 3, a telephone 200 is shown as a telephone representative of each telephone. Each telephone set has the same configuration as the telephone set 200.

  Referring to FIG. 3, the telephone 200 includes a notification unit 210, a display unit 220, and a line key group 230.

  The notification unit 210 notifies the user of the state of the telephone 200 by turning off, blinking, and turning on according to the state of the telephone 200. This lighting or the like is realized by, for example, an LED (Light Emitting Diode).

  The line key group 230 is an operation unit including a plurality of line keys (the line keys L1 to L8 are illustrated as line keys in the drawing). The line keys L1 to L8 are independent keys and correspond to different lines. Specifically, for example, the line key L1 corresponds to the first line, and the line key L2 corresponds to the second line.

  The display unit 220 is a liquid crystal display, for example, and is a part that presents information such as incoming call display information and current time to the user.

  For example, during a call on the first line, the display unit 220 displays call information and the like (for example, the call duration of the current call) on the first line during the call. If there is an incoming call on the second line from that state, the state of the display unit 220 does not change immediately. However, if an operation such as pressing the line key L2 corresponding to the second line being received here is performed, the call on the first line is continued and the caller of the incoming call on the second line is continued. Information is displayed on the display unit 220. Further, the line key L1 to the line key L8 may be turned off, blinking, and turned on using LEDs in the same manner as the notification unit 210. The change of the state in this case will be described with reference to FIG.

  FIG. 4 shows only the line key L1 and the line key L2 for convenience of explanation.

  First, the state (a) in FIG. 4 is a state where there is no incoming call yet. In this case, both the line key L1 and the line key L2 are turned off.

  Next, it is assumed that there is an incoming call on the first line. Then, the line key L1 blinks as in the state (b). As a result, the user recognizes that there is an incoming call on the first line, and presses the line key L1. Then, the user starts a call with the telephone connected to the first line. After the call starts, the line key L1 changes from the blinking state to the lighting state as shown in the state (C).

  The state (d) represents a state in which an incoming call is received from the second line during a call with the telephone connected to the first line. In this case, the line key L1 remains lit, but the line key L2 further starts blinking. As a result, the user recognizes that there is an incoming call on the second line. When an operation such as pressing the line key L2 is performed in the state (d), the caller information on the first line is displayed on the display unit 220 while the call on the first line continues. Is done.

  Note that the notification unit 210 is also turned off, blinking, and turned on similarly to the line key L1 and the line key L2. For example, the light may be turned off in the state (a), blinked in the state (b), turned on in the state (c), and blinked in the state (d).

  Next, the operation of the exchange 100 according to the present embodiment will be described with reference to FIG.

  First, when an incoming call is received on a line accommodated in a telephone that is in a call, a line key pressing process is started by pressing a line key corresponding to the line being received (step A11).

  When the process starts, first, the state of the telephone whose line key is pressed is checked (step A12).

  If it is determined in step A12 that the telephone is busy ("busy" in step A12), the process proceeds to step S14. On the other hand, if it is determined that the telephone is not in a call (“empty” in step A1), response processing for the incoming line is started, and a call with the incoming line is started (step A13).

  If it is determined in step A12 that the telephone is busy, the state of the pressed line is checked (step A14). If the line state is a state other than an incoming call (“other than an incoming call” in step A14), processing corresponding to that state is performed (step A15).

  On the other hand, if the line is being received ("receiving" in step A14), the current call is not answered and the current call is continued, instead of answering the pressed line. The person information display process is activated (step A16).

  Here, the caller information of the incoming call is displayed on the telephone, and the next operation waiting state is entered (step A17).

  The user of the telephone can determine whether to disconnect the current call and answer the incoming call or to continue the call as it is based on the displayed incoming call information.

  If there is an operation from the user (YES in step A18), processing corresponding to the operation is executed (step A19). For example, if there is an instruction to press the line key again, the current call is terminated and a call with a new call partner currently receiving is started. Further, at this time, the current call may not be terminated, but a call with a new call partner may be started while being held. Moreover, it is good also as a telephone call state by the three parties including both the present call partner and the new call partner who is currently receiving a call.

  On the other hand, no operation is required to continue the current call with the other party. When a certain period of time has passed without any operation from the display of the incoming call information, it is determined that there is no operation of the telephone (NO in step A18), and the display during the call before the line key is pressed is returned (step A20).

  In addition, when there are a plurality of new incoming calls, the information on all incoming calls can be confirmed by continuously pressing the line key while continuing the call.

  The embodiment described above has an effect that the user can check the priority of the incoming call for each call and determine whether to switch the call.

  The reason is that another incoming call information can be confirmed with a simple operation of pressing a key while continuing the call during the call.

  Moreover, this embodiment has an effect that a special display device is not required.

  The reason is that information such as a new incoming caller number can be presented only with the existing display unit of the telephone, and no special display device or application is required.

  Note that the exchange and the telephone according to the embodiment of the present invention can be realized by hardware, respectively, but the computer reads a program for causing the computer to function as the exchange and the telephone from a computer-readable recording medium and executes the program. This can also be realized.

  The transmission information display method according to the embodiment of the present invention can also be realized by hardware, but the computer reads a program for causing the computer to execute each of the methods from a computer-readable recording medium and executes the program. Can also be realized.

  Moreover, although the above-described embodiment is a preferred embodiment of the present invention, the scope of the present invention is not limited only to the above-described embodiment, and various modifications are made without departing from the gist of the present invention. Implementation in the form is possible. For example, the number of telephones and the number of line keys are not particularly limited, and can be any number. In the above description, the user's operation is received by pressing the line key. However, the operation may be received by a method other than pressing the line key. For example, a dedicated key may be provided for accepting an operation for changing the call partner.

  A part or all of the above-described embodiment can be described as in the following supplementary notes, but is not limited thereto.

(Supplementary note 1) A plurality of extension telephones each having a plurality of line buttons corresponding to different lines and notifying that there is an incoming call on the corresponding line, and a display for displaying caller information regarding the incoming call,
An exchange accommodating a plurality of external lines and the plurality of extension telephones, and controlling outgoing and incoming calls at the plurality of extension telephones;
A telephone system comprising:
During a call on the extension telephone, when there is an incoming call on another line different from the line on the call to the extension telephone on the call,
The caller information regarding the incoming call on the other line is displayed as the extension of the call, while the call is continued, when the line button informing that the incoming call has been received on the other line has been accepted. A telephone system characterized by displaying on the display provided in the telephone.

(Appendix 2) The telephone system according to Appendix 1,
If a new operation is not received within a predetermined time after receiving the operation, the display of the caller information related to the incoming call on the other line is canceled, and the caller information related to the incoming call on the line during the call is deleted. A telephone system, characterized in that the display is provided on the indicator provided in the extension telephone during a call.

(Supplementary note 3) The telephone system according to supplementary note 1, wherein
When a new operation is received within a predetermined time after the operation is received, the telephone system is characterized in that the call on the line during the call is terminated and the call on the other line is started.

(Appendix 4) The telephone system according to Appendix 1,
When a new operation is received within a predetermined time after receiving the operation, the telephone system is configured to place the call on the line being held on hold and start the call on the other line. .

(Supplementary note 5) The telephone system according to supplementary note 1, wherein
When a new operation is received within a predetermined time after the operation is received, a three-way call is realized by continuing a call on the line being talked on and starting a call on the other line A phone system characterized by

(Appendix 6) The telephone system according to any one of appendices 1 to 5,
The telephone system is characterized in that the plurality of line keys are lit when a call is made on a line corresponding to the plurality of line keys, and flashes when a call is received on the line corresponding to the line key.

(Supplementary note 7) The telephone system according to any one of supplementary notes 1 to 6,
During a call on the extension telephone, when there is an incoming call on a plurality of other lines different from the line on the call to the extension telephone on the call,
Corresponding to the line button that has accepted the operation while continuing the call, when any of the plurality of line buttons notifying that there has been an incoming call on the other lines has accepted the operation A telephone system, wherein caller information relating to an incoming call of a line to be displayed is displayed on the display unit provided in the extension telephone during the call.

(Supplementary note 8) A plurality of extension telephones each corresponding to a different line and provided with a plurality of line buttons for notifying that there is an incoming call on the corresponding line and a display for displaying caller information regarding the incoming call When,
An exchange accommodating a plurality of external lines and the plurality of extension telephones, and controlling outgoing and incoming calls at the plurality of extension telephones;
A call information display method performed by a telephone system comprising:
During a call on the extension telephone, when there is an incoming call on another line different from the line on the call to the extension telephone on the call,
The caller information regarding the incoming call on the other line is displayed as the extension of the call, while the call is continued, when the line button informing that the incoming call has been received on the other line has been accepted. A transmission information display method, comprising: displaying on the display provided in the telephone.

(Supplementary note 9) The transmission information display method according to supplementary note 8,
If a new operation is not received within a predetermined time after receiving the operation, the display of the caller information related to the incoming call on the other line is canceled, and the caller information related to the incoming call on the line during the call is deleted. A call information display method, comprising: displaying on the display provided in an extension telephone during a call.

100 Exchange 110 Incoming Display Information Memory 120 Display Information Control Unit 130 Sender Information Memory 140 Display Control Unit 150 Line Control Unit 160 Telephone Book Information Memory 200, 200-1, 200-2, 200-N Telephone 210 Notification Unit 220 Display Unit 230 Line Key Group L1-L8 Line Key

Claims (9)

A plurality of extension telephones each including a plurality of line buttons corresponding to different lines, a plurality of line buttons notifying that there is an incoming call on the corresponding line, and a display for displaying caller information relating to the incoming call;
An exchange accommodating a plurality of external lines and the plurality of extension telephones, and controlling outgoing and incoming calls at the plurality of extension telephones;
A telephone system comprising:
During a call on the extension telephone, when there is an incoming call on another line different from the line on the call to the extension telephone on the call,
Without requiring any other operation other than the first operation after the start of the call when the line button informing that the other line has been received has accepted the first operation. While continuing the call, caller information related to the incoming call on the other line is displayed on the display provided on the extension telephone during the call ,
When the line button that has received the first operation has received the second operation, the other operation other than the first operation and the second operation after the start of the call is not required. A telephone system characterized by initiating a call on the line . The telephone system according to claim 1,
After receiving the first operation, if not received the second operation in a predetermined time, cancel the display of the caller information about the arrival of the other lines, for a termination of the line in the call A telephone system, wherein caller information is displayed on the display provided in the extension telephone during a call. The telephone system according to claim 1,
When the second operation is received within a predetermined time after the first operation is received, the call using the line during the call is terminated and the call using the other line is started. Phone system. The telephone system according to claim 1,
After receiving the first operation, the case of accepting the second operation, initiating a call by the other lines as well as the call by the line in the call on hold within a predetermined time A featured telephone system. The telephone system according to claim 1,
After receiving the first operation, when receiving the second operation within a predetermined time, tripartite by initiating a call by the other line while the call continues by the line in the call A telephone system characterized by realizing a telephone call. The telephone system according to any one of claims 1 to 5,
The telephone system is characterized in that the plurality of line keys are lit when a call is made on a line corresponding to the plurality of line keys, and flashes when a call is received on the line corresponding to the line key. The telephone system according to any one of claims 1 to 6,
During a call on the extension telephone, when there is an incoming call on a plurality of other lines different from the line on the call to the extension telephone on the call,
Other than the first operation after the call starts triggered by any accepts the first operation of the plurality the line button in notification of an incoming call of said plurality of other lines The caller information related to the incoming call of the line corresponding to the line button that has accepted the first operation is displayed on the display unit included in the extension telephone during the call, while the call is continued without requiring the operation of
When the line button that has received the first operation has received the second operation, the first operation after the start of the call and other operations other than the second operation are not required, and the first operation is not required. A telephone system, characterized in that a telephone call is started by a line corresponding to a line button that has received the first operation and the second operation . A plurality of extension telephones each including a plurality of line buttons for notifying that a corresponding line has been received and notifying that there is an incoming call on the corresponding line; and a display for displaying caller information regarding the incoming call;
An exchange accommodating a plurality of external lines and the plurality of extension telephones, and controlling outgoing and incoming calls at the plurality of extension telephones;
A call information display method performed by a telephone system comprising:
During a call on the extension telephone, when there is an incoming call on another line different from the line on the call to the extension telephone on the call,
Without requiring any other operation other than the first operation after the start of the call when the line button informing that the other line has been received has accepted the first operation. While continuing the call, caller information related to the incoming call on the other line is displayed on the display provided on the extension telephone during the call ,
When the line button that has received the first operation has received the second operation, the other operation other than the first operation and the second operation after the start of the call is not required. A call information display method characterized by starting a call using a line . It is the transmission information display method of Claim 8, Comprising:
After receiving the first operation, if not received the second operation within a predetermined time, cancel the display of the caller information about the arrival of the other lines, for a termination of the line in the call A call information display method, wherein caller information is displayed on the display provided in the extension telephone during a call.

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