JP5196575B2 - Exchange, extension telephone system, caller information display method used therefor, and program thereof - Google Patents

Description

  The present invention relates to an exchange, an extension telephone system, a caller information display method used therefor, and a program therefor, and more particularly to a caller information display method when a virtual extension is received during a call in the extension telephone system.

  In the above extension telephone system, an extension number is assigned to a virtual extension that is not actually connected to a telephone, and a virtual extension number, a transfer destination extension number, and a caller are associated with each other in a virtual extension transfer table.

  The call to which the virtual extension number is added from the caller is transferred to the transfer destination extension associated with the virtual extension transfer table (see, for example, Patent Document 1). In this system, notification of caller information to a virtual extension is also performed.

Japanese Patent Laid-Open No. 04-0252548

  In the extension telephone system described above, there is a problem that the operation at the time of an incoming call other than in a standby state such as during a call is not considered. Further, in this extension telephone system, there is a problem that caller information to be notified to a virtual extension must be registered in a file, and caller information that can be notified to one virtual extension number is determined. There's a problem.

  In other words, in the extension telephone system related to the present invention, when a virtual extension is received during a call, the display of the caller information is not taken into consideration, so the caller cannot be confirmed, and a new call is generated with the current call. There is a problem that it is impossible to determine which of incoming calls should be given priority.

  Accordingly, an object of the present invention is to solve the above-mentioned problems, and when it is incoming to a virtual extension during a call in a multi-function telephone, an exchange, an extension telephone system, and those capable of confirming who the incoming call is from Is to provide a caller information display method and a program thereof.

An exchange according to the present invention includes an external line control means for performing incoming call processing from an external line to a multi-function telephone including a plurality of function buttons ,
A virtual extension control means for the actual available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
A virtual extension table that stores the correspondence between the virtual extension number and the function button for which the virtual extension number is set;
Telephone control means acquires the caller information of the incoming call and the caller information is displayed on the display unit of the multifunction telephone when there is an incoming call from the outside line during a call at the enhanced phone to the virtual extension It equipped with a door,
When an incoming call occurs for the virtual extension number, the function button corresponding to the virtual extension number is blinked, and when the blinking function button is pressed, the caller information of the incoming call is displayed on the multifunction telephone. It is displayed on the means .

  An extension telephone system according to the present invention includes the above-described exchange.

In the caller information display method according to the present invention, the exchange
External line control processing for processing incoming calls from external lines for multi-function telephones each including a plurality of function buttons ;
A virtual extension control processing to actually available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
The acquired incoming caller information and phone control processing for displaying the caller information on a display unit of the multifunction telephone when the there is an incoming call from an outside line to the virtual extension during a call at the enhanced phone run the door,
The exchange is provided with a virtual extension table that stores the correspondence between the virtual extension number and the function button to which the virtual extension number is set,
When the exchange receives an incoming call for the virtual extension number, the function button corresponding to the virtual extension number blinks, and when the blinking function button is pressed, It is displayed on the display means of the functional telephone .

A program according to the present invention is a program to be executed by a central processing unit in an exchange,
External line control processing for processing incoming calls from external lines for multi-function telephones each including a plurality of function buttons ;
A virtual extension control processing to actually available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
The acquired incoming caller information and phone control processing for displaying the caller information on a display unit of the multifunction telephone when the there is an incoming call from an outside line to the virtual extension during a call at the enhanced phone viewing including the door,
The exchange is provided with a virtual extension table that stores the correspondence between the virtual extension number and the function button to which the virtual extension number is set,
In the exchange, when an incoming call occurs for the virtual extension number, the function button corresponding to the virtual extension number is flashed, and when the flashing function button is pressed, the caller information of the incoming call is stored in the multi-caller information. It is displayed on the display means of a functional telephone .

  By adopting the above-described configuration and operation, the present invention provides an effect that it is possible to confirm who is receiving a call even when a call is received on a virtual extension during a call on a multi-function telephone.

It is a block diagram which shows the structural example of the exchange by this invention. It is a block diagram which shows the structural example of the extension telephone system by the 1st Embodiment of this invention. It is a figure which shows the structural example of the virtual extension table of FIG. FIG. 3 is a diagram showing an example of a display during a call on the multifunction telephone of FIG. 2. It is a figure which shows the other example of the display during a call of the multifunctional telephone of FIG. It is a flowchart which shows the operation example of the exchange of FIG. It is a flowchart which shows the operation example of the exchange by the 2nd Embodiment of this invention. It is a flowchart which shows the operation example of the exchange by the 3rd Embodiment of this invention. It is a block diagram which shows the structural example of the exchange by the 4th Embodiment of this invention.

  Next, embodiments of the present invention will be described with reference to the drawings. First, an outline of the exchange according to the present invention will be described. FIG. 1 is a block diagram showing a configuration example of an exchange according to the present invention.

  In FIG. 1, an exchange 1 according to the present invention includes a telephone control unit 11, an outside line control unit 12, and a virtual extension control 13, and when a multifunction telephone (not shown) receives an incoming call to a virtual extension during a call, The caller information can be displayed on the LCD (Liquid Crystal Display) of the multi-function telephone.

  When an incoming call from the public network occurs, the exchange 1 determines the incoming call number with the outside line control unit 12. The external line control unit 12 notifies the virtual extension control unit 13 of incoming calls when the destination is a virtual extension.

  The virtual extension control 13 searches a multifunction telephone corresponding to the virtual extension number with reference to a virtual extension table (not shown). The virtual extension control 13 notifies the telephone control unit 11 of an incoming call when a multifunction telephone corresponding to the virtual extension number is found.

  The telephone control unit 11 performs incoming call processing of the multi-function telephone corresponding to the virtual extension number. At this time, if the corresponding multi-function telephone is already in a call, the telephone control unit 11 acquires information on the incoming external line from the virtual extension control unit 13.

  The telephone control unit 11 makes an inquiry to the external line control unit 12 based on the information acquired from the virtual extension control unit 13 and acquires caller information. The telephone control unit 11 displays the acquired caller information on the multi-function telephone. As a result, in the present invention, it is possible to confirm who the incoming call is from, even when the multi-function telephone receives a call to the virtual extension during a call.

  FIG. 2 is a block diagram showing a configuration example of the extension telephone system according to the first embodiment of the present invention. In FIG. 2, the extension telephone system according to the first embodiment of the present invention includes an exchange 1, multifunction telephones 21 and 22, and a public network 100.

  The exchange 1 includes a telephone control unit 11, an external line control unit 12, a virtual extension control unit 13, and a virtual extension table 14. Each of these means generally operates as follows.

  The telephone control unit 11 performs an incoming call process on the multi-function telephones 21 and 22 and a caller information display process on the multi-function telephones 21 and 22. The outside line control unit 12 performs incoming processing from the outside line (public network 100) and stores caller information notified from the outside line.

  The virtual extension control unit 13 refers to the virtual extension table 14 to determine the correspondence between the virtual extension number and the multi-function telephones 21 and 22 when a virtual extension call is received. The virtual extension control unit 13 notifies the telephone control unit 11 of an incoming call when there is a corresponding multifunction telephone. Further, the virtual extension control unit 13 stores the external line number information that has arrived at the virtual extension.

  The virtual extension is a function that can use a virtual extension number of a telephone that does not actually exist as if the telephone exists. When a virtual extension number is assigned to a function button on a key telephone (multi-function telephones 21 and 22), the function button flashes when an incoming call occurs for the virtual extension number, and the flashing function button is pressed or off-hook By doing so, it is possible to respond to the incoming call.

  The virtual extension table 14 stores a virtual extension number and which button of the multi-function telephones 21 and 22 is set. The virtual extension number can be set for a plurality of multifunction telephones 21 and 22.

  3 is a diagram showing a configuration example of the virtual extension table 14 in FIG. 2, FIG. 4 is a diagram showing an example of a display during a call on the multi-function telephones 21 and 22 in FIG. 2, and FIG. 5 is a diagram in FIG. FIG. 6 is a diagram showing another example of display during a call on the multi-function telephones 21 and 22, and FIG. 6 is a flowchart showing an operation example of the exchange 1 in FIG. The operation of the exchange 1 according to the first embodiment of the present invention will be described with reference to FIGS.

  When an incoming call from the public network 100 occurs, the exchange 1 searches for the destination multi-function telephones 21 and 22 by the outside line control unit 12. Further, when the caller information (caller number, caller name, etc.) is notified from the outside line, the exchange 1 stores the caller information (step S1 in FIG. 6).

  When the destination is a virtual extension, the outside line control unit 12 notifies the virtual extension control unit 13 (step S2 in FIG. 6). The virtual extension control unit 13 refers to the virtual extension table 14 and searches for the multi-function telephones 21 and 22 corresponding to the destination virtual extension number (step S3 in FIG. 6).

  In the virtual extension table 14, as shown in FIG. 3, a virtual extension number (“600”, “601”,...) And a function button (“multifunction telephone 200: function” in which a virtual extension number is set. Correspondences between “button # 1”, “multifunction telephone 200: function button # 2”, “multifunction telephone 201: function button # 1”,...) Are stored. One virtual extension number can be set for a plurality of multifunction telephones 21 and 22.

  When the corresponding multifunction telephones 21 and 22 exist, the telephone control unit 11 starts the incoming call processing to the multifunction telephones 21 and 22 (steps S4 and S5 in FIG. 6). For example, when the destination multi-function telephones 21 and 22 are in a call with the external line # 1, the display state of the multi-function telephones 21 and 22 is “LINE 001 03XXXXXXX” as shown in FIG. .

  The telephone control unit 11 inquires of the virtual extension control unit 13 and obtains the external line number that has arrived at the virtual extension (steps S6 and S7 in FIG. 6). The telephone control unit 11 makes an inquiry to the external line control unit 12 based on the external line number acquired in the process of step S7 and acquires caller information (step S8 in FIG. 6).

  The telephone control unit 11 displays caller information on the multi-function telephones 21 and 22 (step S9 in FIG. 6). At this time, the display state of the multi-function telephones 21 and 22 is “RINGING 040XXXXXXX” as shown in FIG. 5. Caller information (“040XXXXXXX”) is displayed.

  The telephone control unit 11 determines that the destination is not a virtual extension (step S2 in FIG. 6), the corresponding multifunction telephones 21 and 22 do not exist (step S4 in FIG. 6), or the multifunction telephones 21 and 22 If the call is not in progress (step S6 in FIG. 6), normal incoming call processing is executed (step S10 in FIG. 6).

  As described above, in the present embodiment, when an incoming call from the external line (public network 100) occurs during a call between the multi-function telephones 21 and 22, the telephone control unit 11 performs the virtual extension control unit 13 and the external line control unit 12. Since the caller information is acquired from the above, it is possible to confirm who the call is from even if the call is received on the virtual extension during the call of the multi-function telephones 21 and 22.

  FIG. 7 is a flowchart showing an operation example of the exchange according to the second embodiment of the present invention. The exchange according to the second embodiment of the present invention has the same configuration as the exchange 1 according to the first embodiment of the present invention shown in FIG. The operation of the exchange 1 according to the second embodiment of the present invention will be described with reference to FIGS. In FIG. 7, the processes in steps S21 to S25 are the same as the processes in steps S1 to S5 in FIG.

  In the second embodiment of the present invention, when a virtual extension incoming call is further generated for the incoming multi-function telephones 21 and 22, the multi-function telephones 21 and 22 respond to the first incoming call. The caller information can be displayed.

  When the multi-function telephones 21 and 22 that are the destinations of the virtual extensions have already received a call by another call (step S26 in FIG. 7), the telephone control unit 11 causes the multi-function telephones 21 and 22 to receive the first call (first Is received) (step S27 in FIG. 7).

  Thereafter, the telephone control unit 11 inquires of the virtual extension control unit 13 and acquires the external line number that has arrived at the virtual extension (step S28 in FIG. 7). The telephone control unit 11 inquires the external line control unit 12 based on the external line number acquired in the process of step S28 and acquires caller information (step S29 in FIG. 7).

  The telephone control unit 11 displays caller information on the multi-function telephones 21 and 22 (step S30 in FIG. 7). Thus, in the present embodiment, it is possible to display caller information for incoming calls to virtual extensions.

  The telephone control unit 11 determines that the destination is not a virtual extension (step S22 in FIG. 7), the corresponding multifunction telephones 21 and 22 are not present (step S24 in FIG. 7), or the number of destinations of virtual extensions. If the function telephones 21 and 22 are not already receiving a call due to another call (step S26 in FIG. 7), normal incoming call processing is executed (step S31 in FIG. 7).

  As described above, in the present embodiment, even in the exchange 1 that permits a plurality of incoming calls to the multi-function telephones 21 and 22, even when the multi-function telephones 21 and 22 call the virtual extension, Since the caller information can be displayed, it is possible to confirm who is receiving the call.

  FIG. 8 is a flowchart showing an operation example of the exchange according to the third embodiment of the present invention. The exchange according to the third embodiment of the present invention has the same configuration as the exchange 1 according to the first embodiment of the present invention shown in FIG. The operation of the exchange 1 according to the third embodiment of the present invention will be described with reference to FIGS.

  In the third embodiment of the present invention, the caller information is displayed on the multi-function telephones 21 and 22 even when a plurality of virtual extensions are received by the multi-function telephones 21 and 22 during a call. It is possible to do.

  When an incoming call to the virtual extension occurs, a virtual extension button (not shown) corresponding to the virtual extension on the multi-function telephones 21 and 22 blinks. When the user who is talking on the multi-function telephones 21 and 22 presses the flashing virtual extension button (step S41 in FIG. 8), the telephone control unit 11 receives an incoming call to the virtual extension on which the caller information is displayed. Is determined (step S42 in FIG. 8).

  When the caller information is not displayed on the multi-function telephones 21 and 22, the telephone control unit 11 inquires of the virtual extension control unit 13 and acquires the external number that has arrived at the virtual extension (step S44 in FIG. 8). .

  The telephone control unit 11 inquires the external line control unit 12 based on the external line number acquired in the process of step S44 and acquires caller information (step S45 in FIG. 8). The telephone control unit 11 displays the acquired caller information on the LCDs of the multi-function telephones 21 and 22 (step S46 in FIG. 8).

  When the caller information is displayed, the telephone control unit 11 presses the virtual extension button again to end the current call and respond to the incoming call on which the caller information is displayed. This is performed (step S43 in FIG. 8).

  As described above, in this embodiment, when incoming calls to a plurality of virtual extensions occur, the respective caller information can be displayed on the multi-function telephones 21 and 22, so that the highest priority is given. The user can determine the incoming call and respond.

  FIG. 9 is a block diagram showing a configuration example of an exchange according to the fourth embodiment of the present invention. In FIG. 9, in the fourth embodiment of the present invention, the CPU (central processing unit) 10 stores the control operations of the telephone control unit 11, the external line control unit 12, and the virtual extension control unit 13 of the exchange 1 in the storage unit 15. By executing the stored program, the same operation as the first embodiment, the second embodiment, and the third embodiment of the present invention is performed. The storage unit 15 stores a virtual extension table 14 in addition to the program.

  As described above, the present invention has been described with respect to the first embodiment, the second embodiment, the third embodiment, and the fourth embodiment of the present invention. The forms can be combined with each other, and the present invention is not limited thereto.

1 exchange 10 CPU
DESCRIPTION OF SYMBOLS 11 Telephone control part 12 External line control part 13 Virtual extension control part 14 Virtual extension table 15 Memory | storage part 21,22 Multifunctional telephone 100 Public network

Claims (10)

External line control means for processing incoming calls from external lines for multi-function telephones each including a plurality of function buttons ;
A virtual extension control means for the actual available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
A virtual extension table that stores the correspondence between the virtual extension number and the function button for which the virtual extension number is set;
Telephone control means acquires the caller information of the incoming call and the caller information is displayed on the display unit of the multifunction telephone when there is an incoming call from the outside line during a call at the enhanced phone to the virtual extension It has a door,
When an incoming call occurs for the virtual extension number, the function button corresponding to the virtual extension number is blinked, and when the blinking function button is pressed, the caller information of the incoming call is displayed on the multifunction telephone. An exchange characterized by displaying on means . The external line control means determines the incoming call number of the incoming call from the external line to the virtual extension, and performs an incoming call notification to the virtual extension control means when the destination is the virtual extension,
The virtual extension control means searches for a multi-function telephone corresponding to the virtual extension, and when a corresponding multi-function telephone is found, performs an incoming call notification to the telephone control means,
The telephone control means performs an incoming call process of the multi-function telephone corresponding to the virtual extension, acquires caller information of the incoming call when the corresponding multi-function telephone is already in a call, and obtains the caller information as the caller information. 2. The exchange according to claim 1, wherein the exchange is displayed on display means of a multi-function telephone. Said telephone control means, the virtual extension of the incoming call occurs further relative enhanced phone in the incoming, when the multifunction telephone responds to the first call, the caller information of the incoming call the Multi 3. The exchange according to claim 1, wherein the exchange is displayed on a display unit of a functional telephone. Said telephone control means, when an incoming multiple virtual extension relative enhanced phone during a call occurs, wherein the caller information of the call, characterized in that to be displayed on the display unit of the multifunction telephone The exchange according to any one of claims 1 to 3.   An extension telephone system comprising the exchange according to any one of claims 1 to 4. The exchange
External line control processing for processing incoming calls from external lines for multi-function telephones each including a plurality of function buttons ;
A virtual extension control processing to actually available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
The acquired incoming caller information and phone control processing for displaying the caller information on a display unit of the multifunction telephone when the there is an incoming call from an outside line to the virtual extension during a call at the enhanced phone run the door,
The exchange is provided with a virtual extension table that stores the correspondence between the virtual extension number and the function button to which the virtual extension number is set,
When the exchange receives an incoming call for the virtual extension number, the function button corresponding to the virtual extension number blinks, and when the blinking function button is pressed, A caller information display method , comprising: displaying on a display unit of a functional telephone . In the external line control process, the incoming call number of the incoming call from the external line to the virtual extension is determined, and when the destination is the virtual extension, an incoming call notification is sent to the virtual extension control process,
In the virtual extension control process, a multi-function telephone corresponding to the virtual extension is searched, and when a corresponding multi-function telephone is found, an incoming notification is sent to the telephone control process,
In the telephone control process, an incoming call process of the multi-function telephone corresponding to the virtual extension is performed, and when the corresponding multi-function telephone is already in a call, the caller information of the incoming call is obtained and the caller information is 7. The caller information display method according to claim 6, wherein the caller information is displayed on display means of a multi-function telephone. In the telephone control process, the virtual extension of the incoming call occurs further relative enhanced phone in the incoming, when the multifunction telephone responds to the first call, the caller information of the incoming call the Multi 8. The caller information display method according to claim 6, wherein the caller information is displayed on display means of a functional telephone. In the telephone control process, when a plurality of virtual extensions are received for a multifunction telephone in a call, the caller information of the incoming call is displayed on a display unit of the multifunction telephone. The caller information display method according to any one of claims 6 to 8. A program to be executed by the central processing unit in the exchange,
External line control processing for processing incoming calls from external lines for multi-function telephones each including a plurality of function buttons ;
A virtual extension control processing to actually available as if a virtual virtual extension number of the multifunction telephone absence there is the enhanced phone,
The acquired incoming caller information and phone control processing for displaying the caller information on a display unit of the multifunction telephone when the there is an incoming call from an outside line to the virtual extension during a call at the enhanced phone viewing including the door,
The exchange is provided with a virtual extension table that stores the correspondence between the virtual extension number and the function button to which the virtual extension number is set,
In the exchange, when an incoming call occurs for the virtual extension number, the function button corresponding to the virtual extension number is flashed, and when the flashing function button is pressed, the caller information of the incoming call is stored in the multi-caller information. A program which is displayed on a display unit of a functional telephone .

Images