JP2015126446A - Telephone control device having busy call incoming case multiple response processing selection function - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a telephone control device capable of starting response processing by a selection menu by displaying information indicating the arrival of an incoming call and a four-point selection menu concerning busy call interruption processing, voice guidance transmission processing, voice recording processing, and multiparty speech processing when an incoming call arrives at an extension terminal during communication.SOLUTION: When a main device 1 receives an incoming call from a telephone device 3-2 to an extension terminal 2-1 by an exchange section 104 during communication between the extension terminal 2-1 and a telephone device 3-1, a call processing section 105 performs origination source and reception destination number extraction processing 1051, and a control section 101 transmits incoming call information and selection menu information to a control section 201 of the extension terminal 2-1. When the control section 101 receives the response command of a selection menu from the extension terminal 2-1, the call processing section 105 can start respective kinds of processing, i.e. busy call interruption processing 1052, voice guidance transmission processing 1053, voice recording processing 1054, and multiparty speech processing 1055.

Description

  The present invention relates to a telephone control device having a call interruption function.

  There is an in-call interruption (call waiting) technique for notifying the incoming call of a new incoming call when a new incoming call arrives during the call. However, a general call waiting technique is not to provide notification of arrival of a new incoming call, hold a call in progress and respond to the new incoming call, and provide a plurality of response processing for the incoming call. Absent.

  There is a technique that develops this call waiting technique and selects and executes a plurality of response processes in response to the arrival of a new incoming call (for example, Patent Document 1).

JP2007-180948

  The technique described in Patent Document 1 relates to a telephone system that can notify an incoming call without disconnecting the call during a call when a new incoming call is received by the extension telephone during the call. The response process changes depending on the situation. However, in the technique of Patent Document 1, the response process changes only with high urgency, and a plurality of response processes cannot be selected regardless of the type of incoming call.

  In view of the above, when an incoming call arrives at an extension terminal during a call, regardless of the urgency of the incoming call, whether or not to hold the call during the call and respond to the call will be returned later. Whether to notify the caller of the incoming call, whether to record a voice message from the caller of the incoming call, or whether to make a multi-party call including three or more parties including the caller of the incoming call Is to provide a telephone control device that selects a response process such as displaying the message on an extension terminal that is received during the call.

In order to solve the above-described problems, the present invention provides a telephone control apparatus that accommodates one or more external lines and a plurality of extensions, and when a new incoming call arrives at any of the extensions during a call, An incoming call arrival notification means for notifying the arrival of a new incoming call, and a multi-party conversation execution means for executing a process related to a conversation by two or more speakers via the external line or the extension, When a new incoming call arrives at an extension that is in a call via an extension line or an external line, it notifies that the new call has arrived, and also holds the currently active call and responds to the new call Whether or not to activate the function of notifying the new incoming call originator of whether or not to wrap it back later, or soliciting the new incoming call originator to send a voice message, Records provided by the telephone control device Whether to activate the function of recording in the means, or whether to activate the function of making a multi-party call with the caller of the new incoming call and the other party who is currently talking If the menu is displayed on the display unit of the extension terminal connected to the extension in which the new call arrives and the response command specifying any of the displayed selection menus is received from the extension For example, a function corresponding to the designated selection menu is activated.

  When an incoming call arrives at an extension terminal during a call, a response process that can be selected is displayed on the extension terminal during the call, so that the speaker during the call can perform an appropriate response process according to his / her convenience. You can choose. In addition, since a response process that can be selected allows a process other than busy to be performed on a new incoming caller, it is not necessary to make another call to the caller.

The internal block block diagram and the whole block diagram of the telephone control apparatus of this invention Example of screen display when incoming call arrives at extension terminal during call of telephone control device of present invention The flowchart figure of the telephone control apparatus of this invention

An embodiment of the present invention will be described below.
FIG. 1 is an internal block configuration diagram and an overall configuration diagram of a telephone control device according to the present invention. As shown in the figure, the main apparatus 1 includes a control unit 101, an extension interface unit 102, an outside line interface unit 103, a switching unit 104, a source / destination number extraction process 1051, a call interruption process 1052, a voice guidance transmission process 1053, A call processing unit 105 having a voice recording process 1054, a multi-party call process 1055, and other call control processes 1056 and a telephone directory storage unit 106 are provided.

  The control unit 101 controls the entire main apparatus. The extension interface unit 102 is a connection interface for connecting to the extension terminal 2 (a general term for extension terminals 2-1 to 2-N). The external line interface unit 103 is a connection interface for connecting to the telephone network 4. The exchange unit 104 connects a communication path between the extension terminal and the external / extension terminals.

The call processing unit 105 performs the following processing.
Caller / destination number extraction processing 1051 for extracting the calling / calling party number, call interruption processing 1052 for placing a call on hold and responding to a new incoming call to make it in a call state, notification / recording guidance message for return A voice guidance transmission process 1053 for performing transmission, a voice recording process 1054 for setting a voice recording state from a caller, a multi-party call process 1055 for additionally connecting a new caller to a call that is currently in progress, and making a multi-party call; In addition to the above five processes, other call control processing 1056 for performing normal outgoing / incoming calls is performed.

  The telephone directory storage unit 106 stores telephone directory registration contents for each telephone number. The main device 1 accommodates the extension terminal 2 and is connected to the telephone network 4. As illustrated, the extension terminal 2 includes a control unit 201, an extension interface unit 202, a display unit 203, a key input unit 204, and a voice input / output unit 205.

  The control unit 201 controls the entire extension terminal. The extension interface unit 202 is a connection interface for connecting to the main apparatus 1. Display unit 203 displays a message notifying that a new incoming call has arrived during a call, the other party's telephone number, the name of the other party's telephone number, and a selection menu. The key input unit 204 performs key input and transmits the input key information to the control unit 201.

  Keys that can be entered include dial keys, cursor keys, and center keys. The dial key is a key for inputting a number such as a dial. The cursor key is a key that can move the cursor on the screen display up, down, left and right. The center key is a key that can determine the selection menu item selected by the cursor.

  The voice input / output unit 205 is an RBT tone at the time of outgoing call, ringing tone (including busy ringing tone), hold tone, key press tone, voice input / output (including notification / recording guidance message to return) I do. The telephone device 3 (generic name for the telephone devices 3-1 to 3 -N) is connected to the external line interface unit 103 via the telephone network 4. The telephone network 4 is a network that connects the telephone device 3 and the main device 1.

  FIG. 2 is a screen display example when an incoming call arrives at the telephone extension device of the telephone control device of the present invention. The first line of the screen “New incoming call” is a character string for notifying that an incoming call has arrived. In the second line of the screen, “the other party's telephone number: 01234567890” is a character string for informing a new incoming caller number (01234567890), and the number displays the incoming caller number. The third line “name of the other party telephone number: ABC company” is a display of the other party's telephone directory name registered in the telephone directory storage unit 106 corresponding to the other party telephone number. Note that the information from the first to the third lines of the screen is collectively referred to as incoming information.

  The 4th to 7th lines of the screen are four selection menu items. Press the dial keys 1 to 4 (dial key 1 for menu (1), dial key 4 for menu (4)) or move the cursor up / down the cursor keys. When the center key is pressed, a response command for selecting a menu item is obtained. The fourth line on the screen is black because the cursor is selected, and the cursor can be moved up / down the cursor keys. The cursor can be moved only on the 4th to 7th lines of the screen.

  On the fourth line of the screen, “(1) Talk to a new incoming party” is one of the selection menu items. When selected, the call in progress is put on hold, the new incoming call is answered, and a call state is established. On line 5 of the screen, “(2) Notify that the call is to be returned” is one of the selection menu items. When selected, the call is continued with the call that is in progress, and the main device responds to the caller of a new incoming call. Notify the caller of the new incoming call that the call will be returned.

  On line 6 of the screen, “(3) Record message message from the other party” is one of the selection menu items. If selected, the call will be continued with the current call, and the main device will be the source of the new incoming call. In response, a recording guidance message is sent to a new incoming call originator, and after sending the recording guidance message, a message message is recorded from the caller. Line (7) “(4) Participate in current call” on the seventh line of the screen is one of the selection menu items. When selected, a new incoming caller also participates in the current call and a multi-party call is made. The information from the fourth line to the seventh line is collectively referred to as selection menu information.

  FIG. 3 is a flowchart of the telephone control device of the present invention. This flow describes a case where a new incoming call arrives from the telephone device 3-2 when the extension terminal 2-1 and the telephone device 3-1 are talking. This flow starts when the power of the main apparatus 1 is turned on (S101), and repeats the detection of outgoing / incoming calls (S102, S110) and the end of call detection (S113) during standby.

  The main device 1 determines whether or not the switching unit 104 receives an incoming call from the telephone device 3-2 via the telephone network 4 / external line interface unit 103 when the operator of the telephone device 3-2 performs a transmission operation. (S102). When the main apparatus 1 receives an incoming call, the main apparatus 1 transmits incoming call information from the exchange section 104 to the call processing section 105, and the call processing section 105 performs a caller / destination number extraction process 1051 (S103).

  Further, after the source / destination number extraction processing, the main apparatus 1 sends the source / destination number from the call processing unit 105 to the control unit 101, and the destination (extension terminal 2-1) calls the call processing unit 105. It is determined whether it is in the middle (S104). Furthermore, if the called party (extension terminal 2-1) is not busy (S104, NO), the main device 1 passes through the extension interface unit 102 and the extension interface unit 202 of the extension terminal 2-1 from the control unit 101. Then, the incoming call information is transmitted to the control unit 201, the extension terminal 2-1 displays the incoming call information on the display unit 203, and the voice input / output unit 205 rings the incoming call tone.

  When the operator of the extension terminal 2-1 performs a response operation, the main device 1 is switched from the control unit 201 of the extension terminal 2-1 via the extension interface unit 202 and the extension interface unit 102 of the main device 1. The response request is transmitted from the switching unit 104 to the call processing unit 105, and the call processing unit 105 sends a call request to the telephone device 3-2 via the switching unit 104 / external line interface unit 103 and the telephone network 4. Is transmitted, and a call state is established (S112).

  The main device 1 repeats the detection of new incoming / outgoing calls (S102, S110) and the end of call detection (S113) after the call between the extension terminal 2-1 and the telephone device 3-2 starts. If the incoming call destination (extension terminal 2-1) is busy (S104, YES), the main apparatus 1 sends incoming call information / selection menu information from the control unit 101 to the extension interface unit 102, and the extension interface unit of the extension terminal 2-1 The data is transmitted to the control unit 201 via 202 (S105).

  The extension terminal 2-1 displays the incoming call information / selection menu information on the display unit 203 (see FIG. 2 for screen display), and the call input / output unit 205 outputs a ringing tone during a call. When the operator of the extension terminal 2-1 selects a menu item, the main device 1 sends a response command of the menu item from the key input unit 204 of the extension terminal 2-1 to the control unit 201 / extension interface unit 202, and the extension interface of the main device 1. The call processing unit 105 determines whether the incoming call has timed out (S108) while determining whether the control unit 101 has received the message via the unit 102 (S106).

  When the main device 1 receives the response command (S106, YES), the function corresponding to the response command is activated in the call processing unit 105 (S107). When receiving a response command “(1) Talk to a new incoming party”, the main apparatus 1 performs a call interruption process 1052.

  For example, when the extension terminal 2-1 and the telephone device 3-1 are in a call and there is an incoming call from the telephone device 3-2 to the extension terminal 2-1, the main device 1 reads “(1) New incoming call partner. When a response command “call with” is received, the call between the extension terminal 2-1 and the telephone device 3-1 is put on hold, and the extension terminal 2-1 and the telephone device 3-2 are put into a call state.

  When the main device 1 receives the response command “(2) Notify that it is returned”, the main device 1 notifies that it is the voice guidance transmission processing 1053. For example, when there is an incoming call from the telephone device 3-2 to the extension terminal 2-1 while the extension terminal 2-1 and the telephone device 3-1 are talking, the main device 1 notifies “(2) Call back. When the response command "is received, the telephone device 3-2 is automatically answered to make a call state, and a message indicating that the call is returned to the telephone device 3-2 is repeatedly sent. The message is sent back by voice message, and the voice message is periodically sent every 5 seconds, for example, “I am busy now. I will call you later.”

  When receiving the response command “(3) Record message message from the other party”, the main apparatus 1 transmits a recording guidance message, which is a voice guidance transmission process 1053, and starts a voice recording process 1054. For example, when there is an incoming call from the telephone device 3-2 to the extension terminal 2-1 while the extension terminal 2-1 and the telephone device 3-1 are talking, the main device 1 reads “(3) Message message from the other party”. When the response command “Record” is received, the telephone apparatus 3-2 is automatically answered to send a call, a recording guidance message is transmitted to the telephone apparatus 3-2, and after the recording guidance message is transmitted, the voice from the telephone apparatus 3-2 is transmitted. Record state.

  The recording guidance message performs, for example, transmission of a voice message and transmission of a beeping sound. For example, the voice message is sent out with the content “You are currently talking. Since you are recording, please give your name and message after a beeping sound.” The main device 1 sends a beeping sound after the voice message, and after sending the beeping sound, starts recording the voice message.

  The main apparatus 1 performs the multi-party call processing 1055 upon receiving the response command “(4) Join current call”. For example, when the extension terminal 2-1 and the telephone device 3-1 are in a call, and the incoming call is received from the telephone device 3-2 to the extension terminal 2-1, the main device 1 reads “(4) Call currently in call”. When the response command “Join” is received, the telephone device 3-2 is joined to the call between the extension terminal 2-1 and the telephone device 3-1, and the three-party call state is set. In the case of a four-party call state, a five-party call state and a multi-party call are performed.

  After starting the function corresponding to the response command, the main device 1 repeats the detection of new incoming / outgoing calls (S102, S110) and the detection of the end of the call (S113). When the main device 1 detects the incoming time-out after transmitting the incoming information / selection menu information to the destination (extension terminal 2-1) (S108, YES), the incoming call from the telephone device 3-2 is stopped and exchanged. The call stop information is transmitted from the unit 104 to the call processing unit 105, and the call source / destination number extraction processing 1051 is stopped by the call processing unit 105. After the source / destination number extraction processing, the call processing unit 105 From the control unit 101 to the control unit 201 via the extension interface unit 102 and the extension interface unit 202 of the extension terminal 2-1 (S109).

  When the extension terminal 2-1 receives the incoming call stop information, the display unit 203 returns the screen to the normal call screen, the voice input / output unit 205 stops the ringing tone during the call, and enters the normal two-party call state. . After transmitting the incoming call stop information, the main apparatus 1 repeats the detection of new incoming / outgoing calls (S102, S110) and the end of call detection (S113).

  If the main device 1 repeats the detection of outgoing / incoming calls (S102, S110) and the end of call detection (S113), the operator of the telephone device 3-1 performs the call end operation. 1 receives the call termination request from the exchange unit 104 via the telephone network 4 and the external line interface unit 103 (S113, YES), and transmits the call termination information from the exchange unit 104 to the call processing unit 105. The end-of-call process is performed (S114). The main apparatus 1 repeats the detection of a new incoming / outgoing call (S102, S110) and the detection of the end of a call (S113) after the end of call processing.

  The embodiment of the present invention has been described above. When the main device 1 receives an incoming call to the extension terminal 2-1, the call processing unit 105 extracts the caller / destination number, and when the called extension terminal 2-1 is busy, the main device 1 The incoming call information / selection menu information of the new incoming call is transmitted from the control unit 101 to the extension terminal 2-1 during the call. When the operator of the extension terminal 2-1 selects an item from the selection menu, the main apparatus 1 receives a response command from the extension terminal 2-1, and activates a function corresponding to the response command.

  As described above, when an incoming call arrives at the extension terminal during a call, the main apparatus 1 transmits incoming call information / selection menu information to the extension terminal during the call, so that the extension terminal 2-1 selects a plurality of response processes. Since it is displayed as a menu, the speaker of the extension terminal 2-1 can select an appropriate response process according to his / her convenience. Since the selection menu process allows a process other than busy to be performed on a new incoming caller, there is no need to call the caller over and over again.

  Further, when the main device 1 receives an incoming call to the extension terminal 2-1, the main device 1 transmits the incoming information to the extension terminal 2-1. Is displayed so that you can immediately know when an incoming call has arrived and from whom. In addition, it is possible to conduct a conference call by making a multi-party call in “(4) Participate in a call that is currently being called”.

  In addition, this invention is not limited to said embodiment, Many deformation | transformation are possible within the range of the summary. The extension terminal 2-1, the telephone device 3-1, and the telephone device 3-2 have been described above, but all of the three terminals can be the extension terminal 2. A combination of two extension terminals 2 and one telephone device 3 is also possible. In this case, even if the telephone device 3 is a telephone device that makes a call with the extension terminal 2 for the first time, an incoming call is made to the extension terminal 2 that is in a call. Either of the telephone devices can be used.

  In the selection menu, “(1) Talk to a new incoming party”, “(2) Notify that you want to return”, “(3) Record a message message from the other party”, “(4) Instead of displaying all four of “join the call”, only two or three of the four may be displayed.

  “(1) Talk to a new incoming party”, “(2) Notify that you will return”, “(3) Record a message message from the other party”, “(4) Currently talking Various response processes may be added in addition to the four response processes “join the call”. It may be possible to select to send back periodically or irregularly. In addition, the contents of the recording guidance message may be selected from several types of items in the data setting.

DESCRIPTION OF SYMBOLS 1 Main apparatus 2 Extension terminal 3 Telephone apparatus 4 Telephone network 101 Control part 102 Extension interface part 103 Outer line interface part 104 Exchange part 105 Call processing part 1051 Caller / destination number extraction process 1052 Call interruption process 1053 Voice guidance transmission process 1054 Voice recording processing 1055 Multi-party call processing 1056 Other call control processing 106 Phonebook storage unit 201 Control unit 202 Extension interface unit 203 Display unit 204 Key input unit 205 Voice input / output unit

Claims (1)

In a telephone control device that accommodates one or more outside lines and a plurality of extensions,
An incoming call arrival notification means for notifying the arrival of the new incoming call to the extension when a new incoming call arrives at any of the extensions during the call;
Multi-party conversation execution means for executing processing related to conversation by two or more speakers via the external line or the extension line,
When a new incoming call arrives at the extension that is in a call via the extension or the outside line, the fact that the new incoming call has arrived is notified, and the call that is currently in a call is put on hold to the new incoming call. Whether to activate the function of notifying the new incoming caller of whether to respond or return later, or prompting the new incoming caller to send a voice message, and then sending the voice Whether to activate the function to record the message on the recording means of the own telephone control device or to activate the function to make a multi-party call with the new incoming caller and the party currently on the call A selection menu related to the activation of two or more functions is displayed on the display unit of the extension terminal connected to the extension of the current call on which the new incoming call has arrived, and any one of the displayed selection menus is designated. response If the command received from the extension telephone control device having the features as busy plurality response processing selection function is called for to start the function corresponding to said specified selection menu.

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