CN102547616A - Polite on-hook service system and on-hook method - Google Patents
Polite on-hook service system and on-hook method Download PDFInfo
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- CN102547616A CN102547616A CN2012100729012A CN201210072901A CN102547616A CN 102547616 A CN102547616 A CN 102547616A CN 2012100729012 A CN2012100729012 A CN 2012100729012A CN 201210072901 A CN201210072901 A CN 201210072901A CN 102547616 A CN102547616 A CN 102547616A
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Abstract
The invention relates to a polite on-hook service system and a polite on-hook method. The polite on-hook service system comprises a mobile switching center/service switching point (MSC/SSP), a polite on-hook platform, a calling mobile phone and a called mobile phone. The polite on-hook method comprises the following steps that: after a called mobile phone user selects a corresponding on-hook reason when refusing to answer a calling of a calling mobile phone user, the system transfers the calling to the polite on-hook platform; and the polite on-hook platform broadcasts the corresponding on-hook reason or sends a corresponding short message prompt to the calling mobile phone according to the selection of the called mobile phone user to ensure that the calling user can be informed of the on-hook reason for the called user in time, and mobile phones are more user-friendly.
Description
Technical field
The present invention relates to a kind of polite on-hook operation system, relate in particular to a kind of polite on-hook operation system and on-hook method that is used for the cell phone network.
Background technology
The development of communication exchanges easily simultaneously whenever and wherever possible, also introduces a worry.Two people conversation, the callee is " passive " always, and personal mobile communication popularizes especially; Conversation place and the time is office and work hours no longer just, the callee in session, receive a visitor, sight such as driving is regular, before this scene of entering; Much human can have been forgotten to be set as mobile phone quiet or because being afraid of to have missed important phone does not just dare to be set as quietly, directly to hang up and seem rude, and does not connect with not connecing all this moment and can influence atmosphere and impression; The situation of being afraid of most is originally to be to think that courtesy property answers but cannot stop; Influence greatlyyer, when especially driving, tragedy often just as that moment takes place.
The reason that produces this predicament is exactly that answer mode is too single, connects, does not connect, hangs up three selections.The communication industry is attempting solving this predicament always, also releases some solutions:
A. note rejection: at Motorola, possessed this function on the smart mobile phone of three magnitudes, after the called subscriber hangs up, can occur a note immediately and select the interface:
Just in session, get in touch you after a while
Drive, get in touch you after a while.。。。。。
The note rejection is an ex post explain, but the calling subscriber is by that time of being hung up, and in the heart one has not produced soon, sees that later note is to understand.Problem is that people's note now useful and useless is too many, and the no one can in time go to see note again, and so subsequently the effect of explanation note is just had a greatly reduced quality.Thus, the deficiency of note rejection is to remedy afterwards, can not accomplish in time to inform, can't serve the caller with landline telephone in addition.
B. intelligent response (USSD menu select, the IVR system voice is informed):
When the called subscriber hung up the telephone, mobile intelligent network can be pounced on and grasp This move, and the mobile phone terminal to the called subscriber sends a USSD menu selection interface immediately, and switches to IVR language broadcasting system to the speech channel of caller.This moment, the called subscriber will switch to inputting interface; The corresponding numeral of input on-hook reason, by after sending key, (everyone qualification is different several times because want button again; Time spent length is different); Add the time that the USSD data channel is set up, platform is received that the time one of user's options fixed on more than 20 seconds and is not waited, so the IVR system is merely able to generally report: " the other side be inconvenient to answer a phone call for you "; Can't quote concrete reason, can only select to reissue the explanation note according to the user who receives subsequently to the calling party.The another one shortcoming is to realize that this operation system construction is very complicated, needs the adjustment of a plurality of systems of operator to cooperate.
Summary of the invention
To the problems referred to above; The object of the present invention is to provide a kind of polite on-hook operation system and on-hook method; (GPRS 3G), installs the Bye-byes module to the data network that utilizes operator extensively to cover on user's smart mobile phone; Immediately send to user's selection in the IVR system, in time play corresponding explanation for the calling subscriber.
The objective of the invention is to realize like this:
A kind of polite on-hook operation system comprises:
Mobile switching centre/Service Switching Point MSC/SSP;
Courtesy on-hook platform;
The caller mobile phone is used for making a call to called main frame through MSC/SSP;
Called mobile phone except that existing smart mobile phone function, also is equipped with an on-hook module; It is characterized in that:
Wherein on-hook module provides an on-hook interface and shows on-hook reason commonly used to the called mobile phone user for the called mobile phone user, is used to make the called mobile phone user to select corresponding on-hook reason;
After the called mobile phone user selects the on-hook reason; The on-hook module uploads to polite on-hook platform with user's selection through mobile data network; To call out simultaneously through meeting to hurry and the pattern call forwarding will be set to polite on-hook platform; Courtesy on-hook platform is play corresponding on-hook reason or is sent corresponding note prompting to the caller cellphone subscriber according to called mobile phone user's selection.
The on-hook reason of wherein on-hook interface display comprises: meeting, drive, and have a rest strange phone, and " more " options.
Wherein select " strange phone " option, then send " I am unfamiliar with your phone, introduce one's purpose in coming like busy please sending short messages " information to the calling subscriber.
Wherein open " more " options, can eject a secondary window, comprise 11 new icon options and " more " option, so repeatedly, can design up to a hundred and select.
Wherein the user can set the order of on-hook reason option according to the actual demand of oneself.
The Automatic Frequency adjustment that the order of wherein on-hook reason option is used according to the user.
Wherein the user can select whether mobile phone to be set at silent mode when first phone of rejection, and with the ensuing calling of rejection in the setting-up time section of identical reason.
A kind of polite on-hook method is characterized in that: the polite on-hook method that called mobile phone 103 adopts when the phone incoming call is arranged is specific as follows:
Step 301, called mobile phone 103 has detected the phone incoming call;
Step 302, whether the prompting user selects this phone of rejection;
Step 3021 is not done any processing if the user does not select rejection;
Step 303 is if rejection forwards calling to polite on-hook platform 101; And the rejection reason that the user is selected uploads to polite on-hook platform 101 through mobile data network;
Step 304, then judges type; If it is legal then continue;
Step 3041 does not deal with if conform to rule;
Step 305, polite on-hook platform judge whether the called subscriber has selected the prompting of refusing to receive telephone to show option;
Step 3051 is not if the called subscriber selects then plays normal busy prompt sound;
Step 306 judges whether polite on-hook platform 101 receives reminder option in setting-up time if the called subscriber has selected the rejection reason;
Step 307, if then carry out, recording call list and accumulative total access times;
Step 308 is play the corresponding prompt sound according to the reminder option of called transmission to caller; If otherwise execution in step 3061, recording call list and accumulative total access times; Step 3062 is sent corresponding reminding short message according to the reminder option of called transmission to caller;
Step 309 finishes.
The present invention has following good effect:
(GPRS 3G), is provided with the present invention to the data network that the present invention utilizes operator extensively to cover on user's smart mobile phone; Immediately send to user's selection in the IVR system, in time play corresponding explanation, called subscriber's use interface close friend very attractive in appearance for the calling subscriber; Increase the selection of hanging up of four icon patterns answering the interface, meeting, driving, rest, strange phone and one is more options more, touch more more options after; Eject more more options of 11 new icon options and, so repeatedly, can design up to a hundred and select; Satisfy all trades and professions different user crowd's special demands, and the user can be provided with option order according to the actual demand of oneself, such as the people who does not drive; Can change the driving on first interface into oneself options commonly used, can also be past automatically front-seat the high options of the actual frequency of utilization of user, so can accomplish; Most of situation user only need once touch complete operation; More more options can cover most situation to second contact surface, and so easy operation will bring real answering " revolution ".Meeting, the practicality of drive selecting has seldom been introduced, here introduce " strange phone ", it has solved the difficult problem of a special headache of puzzlement society.Everybody can have such experience, often have promote the sale of products, the harassing call of house property medium, sometimes one day even can have more than five or six; Influence very much normal life, directly extension and can worry to have missed certain busy people, such as old friend deliver goods, property, that do not get in touch for many years or the like; Intelligent response of the present invention has been arranged, has selected " your phone of strange phone " option, the calling subscriber can hear " I be unfamiliar with; as busy please send short messages introduce one's purpose in coming ", hang up so politely, real busyly look for your people to understand and to send short messages to you; So can filter out most harassing call, reduce very well that you live normally! The courtesy on-hook can also be done more perfectly, mentions above, and much human is removed meeting; Be to remember to establish mobile phone quiet before the driving, we can help him like this: when his first phone of rejection, eject an option; Whether subsequently a period of time still in session, drive, after this have phone to come in again, mobile phone ringtone can not ring again; The other side also know you in session, drive the environment that helps very much to have a meeting and the safety of driving!
Therefore polite on-hook of the present invention system is the mobile value-added service of kind of novelty; Can be the client provides personalization more more intelligentized service; When called mobile phone is met busy or is inconvenient to receive calls; Make polite on-hook system with personalized speech or SMS notification calling subscriber according to called subscriber's selection, tell the reason that it temporarily can not receive calls, this business can promote user's experience and service quality; Help improving the service image of mobile operator, have the advantage of simple to operate, personalized strong, intelligent high, the service quality that helps improving mobile operator.
Description of drawings
Fig. 1 is the mobile polite on-hook operation system network configuration that the present invention is suitable for.
Fig. 2 is the on-hook module of using in the smart mobile phone of the present invention.
Fig. 3 is the polite on-hook method flow diagram that the present invention adopts.
Embodiment
Fig. 1 shows mobile polite on-hook operation system network configuration 100 disclosed by the invention.Comprise polite on-hook platform 101, caller mobile phone 102, called mobile phone 103, and mobile switching centre/Service Switching Point (MSC/SSP) 104.
Called mobile phone 103 also is equipped with an on-hook module except that existing smart mobile phone function.When the phone incoming call, then start this on-hook module, this moment, mobile phone screen showed on-hook interface 200, and is as shown in Figure 2, and this on-hook interface 200 comprises meeting option 201, drives to select 202, rest option 203, strange phone option 204, and " more " options 205.
Wherein " strange phone " option 204 has solved the difficult problem of a special headache of puzzlement society.Everybody can have such experience; Often have promote the sale of products, the harassing call of house property medium; Sometimes one day even can have more than five or six; Influence very much normal life, directly extension and can worry to have missed certain busy people, such as old friend deliver goods, property, that do not get in touch for many years or the like.Select " strange phone " option, then send " I am unfamiliar with your phone, introduce one's purpose in coming like busy please sending short messages ", real busyly look for your people to understand and to send short messages to you, so can filter out most harassing call to the calling subscriber.
Open " more " options 205, can eject a secondary window, comprise 11 new icon options and " more " option (not shown); So repeatedly, can design up to a hundred and select, satisfy all trades and professions different user crowd's special demands; And the user can be according to the actual demand design option order of oneself; Such as the people who does not drive, can change the driving on first interface into oneself options commonly used, can also be past automatically front-seat the high options of the actual frequency of utilization of user.
A lot of users remove meeting; Therefore be to remember to establish mobile phone quiet before the driving, when first phone of user's rejection, polite on-hook module can eject an option; Supply the user whether select subsequently a period of time still in session, drive; Automatically handset mode is adjusted into quietly, and the reason refusing to receive telephone of selecting by user for the first time is until the user's modification pattern.Therefore after this have phone to come in again, mobile phone ringtone can not ring again, the other side also know the user just in session, drive.
Get back to Fig. 1, caller mobile phone 102 is called out called mobile phone 103 through MSC/SSP 104.If the called subscriber is inconvenient to answer; Refusing incoming call and 200 select corresponding reason then at the on-hook interface; This moment, system transferred to polite on-hook platform 101 with calling; The reason that courtesy on-hook platform 101 is selected according to the called subscriber is play the corresponding prompt sound or is used SMS notification caller cellphone subscriber.
Fig. 3 shows the polite on-hook method flow that called mobile phone 103 of the present invention adopts when the phone incoming call is arranged.
Step 301, called mobile phone 103 has detected the phone incoming call;
Step 302, whether the prompting user selects this phone of rejection;
If not selecting rejection, the user do not do any processing (step 3021);
If user's rejection and the rejection reason of having selected corresponding reminder option to provide, then judges type (step 303);
Do not deal with (step 3031) if conform to rule;
If it is legal then execution in step 304 forwards calling to polite on-hook platform 101;
Step 305, polite on-hook platform judge whether the called subscriber has selected the prompting of refusing to receive telephone to show option;
If the called subscriber does not select then plays normal busy prompt sound (step 3051);
, the called subscriber judges whether polite on-hook platform 101 receives reminder option (step 306) 5 in wonderful if having selected the rejection reason;
If execution in step 307 then, recording call list and accumulative total access times; Step 308 is play the corresponding prompt sound according to the reminder option of called transmission to caller;
If otherwise execution in step 3061, recording call list and accumulative total access times; Step 3062 is sent corresponding reminding short message according to the reminder option of called transmission to caller;
Step 309 finishes.
It is understandable that the application's claim is not limited to these specific open forms, fall into alter mode, equivalents and substitute mode within the spirit and scope of the present invention but covered all.
Claims (8)
1. polite on-hook operation system comprises:
Mobile switching centre/Service Switching Point MSC/SSP;
Courtesy on-hook platform;
The caller mobile phone is used for making a call to called main frame through MSC/SSP;
Called mobile phone except that existing smart mobile phone function, also is equipped with an on-hook module; It is characterized in that:
Wherein on-hook module provides an on-hook interface and shows on-hook reason commonly used to the called mobile phone user for the called mobile phone user, is used to make the called mobile phone user to select corresponding on-hook reason;
After the called mobile phone user selects the on-hook reason; The on-hook module uploads to polite on-hook platform with user's selection through mobile data network; To call out simultaneously through meeting to hurry and the pattern call forwarding will be set to polite on-hook platform; Courtesy on-hook platform is play corresponding on-hook reason or is sent corresponding note prompting to the caller cellphone subscriber according to called mobile phone user's selection.
2. polite on-hook operation system as claimed in claim 1 is characterized in that: the on-hook reason of wherein on-hook interface display comprises: meeting, drive, and have a rest strange phone, and " more " options.
3. polite on-hook operation system as claimed in claim 2 is characterized in that: wherein select " strange phone " option, then send " I am unfamiliar with your phone, introduce one's purpose in coming like busy please sending short messages " information to the calling subscriber.
4. polite on-hook operation system as claimed in claim 2 is characterized in that: wherein open " more " options, can eject a secondary window, comprise 11 new icon options and " more " option, so repeatedly, can design up to a hundred and select.
5. polite on-hook operation system as claimed in claim 2 is characterized in that: wherein the user can set the order of on-hook reason option according to the actual demand of oneself.
6. polite on-hook operation system as claimed in claim 2 is characterized in that: the Automatic Frequency adjustment that the order of wherein on-hook reason option is used according to the user.
7. like one of any described polite on-hook operation system among the claim 1-6; It is characterized in that: wherein the user is when first phone of rejection; Can select whether mobile phone to be set at silent mode, and with the ensuing calling of rejection in the setting-up time section of identical reason.
8. polite on-hook method, it is characterized in that: the polite on-hook method that called mobile phone 103 adopts when the phone incoming call is arranged is specific as follows:
Step 301, called mobile phone 103 has detected the phone incoming call;
Step 302, whether the prompting user selects this phone of rejection;
Step 3021 is not done any processing if the user does not select rejection;
Step 303 is if rejection forwards calling to polite on-hook platform 101; And the rejection reason that the user is selected uploads to polite on-hook platform 101 through mobile data network;
Step 304, then judges type; If it is legal then continue;
Step 3041 does not deal with if conform to rule;
Step 305, polite on-hook platform judge whether the called subscriber has selected the prompting of refusing to receive telephone to show option;
Step 3051 is not if the called subscriber selects then plays normal busy prompt sound;
Step 306 judges whether polite on-hook platform 101 receives reminder option in setting-up time if the called subscriber has selected the rejection reason;
Step 307, if then carry out, recording call list and accumulative total access times;
Step 308 is play the corresponding prompt sound according to the reminder option of called transmission to caller; If otherwise execution in step 3061, recording call list and accumulative total access times; Step 3062 is sent corresponding reminding short message according to the reminder option of called transmission to caller;
Step 309 finishes.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012100729012A CN102547616A (en) | 2012-03-20 | 2012-03-20 | Polite on-hook service system and on-hook method |
| CN201210187089.8A CN102711064B (en) | 2012-03-20 | 2012-06-08 | Polite hang-up service system and hang-up method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2012100729012A CN102547616A (en) | 2012-03-20 | 2012-03-20 | Polite on-hook service system and on-hook method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102547616A true CN102547616A (en) | 2012-07-04 |
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Family Applications (2)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2012100729012A Pending CN102547616A (en) | 2012-03-20 | 2012-03-20 | Polite on-hook service system and on-hook method |
| CN201210187089.8A Expired - Fee Related CN102711064B (en) | 2012-03-20 | 2012-06-08 | Polite hang-up service system and hang-up method |
Family Applications After (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210187089.8A Expired - Fee Related CN102711064B (en) | 2012-03-20 | 2012-06-08 | Polite hang-up service system and hang-up method |
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| CN (2) | CN102547616A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2013181921A1 (en) * | 2012-06-08 | 2013-12-12 | 北京雅商天下信息咨询有限公司 | Polite call rejection service system and call rejection method |
| CN103595859A (en) * | 2012-08-16 | 2014-02-19 | 三星电子株式会社 | Method for handling call receiving and an electronic device thereof |
| WO2015169009A1 (en) * | 2014-05-05 | 2015-11-12 | 中兴通讯股份有限公司 | Abnormal call reminding method and device |
| CN105207879A (en) * | 2014-06-03 | 2015-12-30 | 联想(北京)有限公司 | Communication method and electronic devices |
| CN108924335A (en) * | 2017-03-23 | 2018-11-30 | 中科创达软件股份有限公司 | A kind of calling-control method, system and mobile terminal |
| CN109982273A (en) * | 2019-03-25 | 2019-07-05 | 维沃移动通信有限公司 | A kind of information replying method and mobile terminal |
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| CN103841536B (en) * | 2014-03-18 | 2017-12-26 | 联想(北京)有限公司 | A kind of information cuing method and device |
| CN104185182A (en) * | 2014-08-12 | 2014-12-03 | 联想(北京)有限公司 | Information processing method and electronic device |
| CN107172604B (en) * | 2016-03-08 | 2020-06-02 | 北京小米移动软件有限公司 | Call processing method and device and terminal electronic equipment |
| CN107404586A (en) * | 2017-08-30 | 2017-11-28 | 努比亚技术有限公司 | A kind of method of incoming call blocking, terminal and readable storage medium storing program for executing |
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Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040266399A1 (en) * | 2003-06-30 | 2004-12-30 | Simpson Anita Hogans | Method and apparatus for providing selected status announcements from a wireless telephone user to a caller |
| CN1719845A (en) * | 2004-07-09 | 2006-01-11 | 英华达（南京）科技有限公司 | Special processing method for refusing to receive incoming of mobile phone |
| CN101459885B (en) * | 2008-12-23 | 2012-08-15 | 中国移动通信集团北京有限公司 | Method, system and device for customer state automatic playing |
| CN101547418B (en) * | 2009-04-16 | 2011-06-29 | 杭州东信北邮信息技术有限公司 | Method for enabling called users to intelligently respond to calling users |
-
2012
- 2012-03-20 CN CN2012100729012A patent/CN102547616A/en active Pending
- 2012-06-08 CN CN201210187089.8A patent/CN102711064B/en not_active Expired - Fee Related
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2013181921A1 (en) * | 2012-06-08 | 2013-12-12 | 北京雅商天下信息咨询有限公司 | Polite call rejection service system and call rejection method |
| CN103595859A (en) * | 2012-08-16 | 2014-02-19 | 三星电子株式会社 | Method for handling call receiving and an electronic device thereof |
| WO2015169009A1 (en) * | 2014-05-05 | 2015-11-12 | 中兴通讯股份有限公司 | Abnormal call reminding method and device |
| CN105101127A (en) * | 2014-05-05 | 2015-11-25 | 中兴通讯股份有限公司 | Abnormal call warning method and device |
| CN105207879A (en) * | 2014-06-03 | 2015-12-30 | 联想(北京)有限公司 | Communication method and electronic devices |
| CN108924335A (en) * | 2017-03-23 | 2018-11-30 | 中科创达软件股份有限公司 | A kind of calling-control method, system and mobile terminal |
| CN108924335B (en) * | 2017-03-23 | 2020-09-29 | 中科创达软件股份有限公司 | Call control method, system and mobile terminal |
| CN109982273A (en) * | 2019-03-25 | 2019-07-05 | 维沃移动通信有限公司 | A kind of information replying method and mobile terminal |
| CN109982273B (en) * | 2019-03-25 | 2021-08-06 | 维沃移动通信有限公司 | Information reply method and mobile terminal |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102711064A (en) | 2012-10-03 |
| CN102711064B (en) | 2014-12-10 |
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