JP5368320B2 - ボイスメールのフィルタリングおよび転記システム - Google Patents
ボイスメールのフィルタリングおよび転記システム Download PDFInfo
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- JP5368320B2 JP5368320B2 JP2009550951A JP2009550951A JP5368320B2 JP 5368320 B2 JP5368320 B2 JP 5368320B2 JP 2009550951 A JP2009550951 A JP 2009550951A JP 2009550951 A JP2009550951 A JP 2009550951A JP 5368320 B2 JP5368320 B2 JP 5368320B2
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- G06Q50/40—
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/06—Message adaptation to terminal or network requirements
- H04L51/066—Format adaptation, e.g. format conversion or compression
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/212—Monitoring or handling of messages using filtering or selective blocking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/58—Message adaptation for wireless communication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/60—Medium conversion
Description
本出願は、以下の米国特許出願に関係する。
本明細書で言及するすべての刊行物および特許出願は、それぞれ個々の刊行物または特許出願が参照により組み込まれると具体的にかつ個別に示されるのと同程度に、参照により本明細書に組み込まれる。
Claims (9)
- 少なくとも1つのネットワークに結合されるメッセージング・サーバと、
様々なタイプのネットワーク間に結合され、前記メッセージング・サーバにさらに結合される統合通信サーバであって、
第1のネットワークからボイスメール・メッセージを受信し、
発呼者からユーザへの前記ボイスメール・メッセージに対して所定の単語を検索することを含むフィルタリング操作を実行し、
前記ボイスメール・メッセージの概略転記を行い、
前記概略転記を含むEメール・メッセージを生成し、
前記Eメール・メッセージを少なくとも1つのユーザ・デバイスに送信するように構成され、前記生成されたEメールが前記ボイスメール・メッセージの音声ファイルをさらに含み、
前記ボイスメール・メッセージの厳密な転記を提供するための要求を前記ユーザから受信し、
前記厳密な転記が行われることを要求するようにさらに構成され、要求することが、前記ボイス・メッセージの音声ファイルを前記ネットワークの1つを介して前記厳密な転記を行うエンティティに送信することを含み、
前記エンティティから前記厳密な転記を受信し、
前記Eメール内の前記概略転記を前記厳密な転記で置換し、
前記Eメールの状態を「未読」に再設定するようにさらに構成されるフィルタ/転記モジュールを備える統合通信サーバと
を備える、統合メッセージング・システム。
- 前記フィルタ/転記モジュールが前記概略転記を含むEメール・メッセージを生成するようにさらに構成される、請求項1に記載の統合メッセージング・システム。
- 前記フィルタ/転記モジュールが前記ボイスメール・メッセージをフィルタするようにさらに構成され、フィルタリングが所定の単語を検索することを含む、請求項1に記載の統合メッセージング・システム。
- 前記メッセージング・サーバと前記統合通信サーバとがWANを介して結合される、請求項1に記載の統合メッセージング・システム。
- 前記メッセージング・サーバと前記統合通信サーバとがインターネットを介して結合される、請求項1に記載の統合メッセージング・システム。
- 前記メッセージング・サーバと前記統合通信サーバとが企業内のLANを介して結合される、請求項1に記載の統合メッセージング・システム。
- 様々なタイプのネットワーク間に結合する通信サーバであって、ユーザに送信されるボイスメール・メッセージを含む音声データを第1のネットワークを介して受信するように構成され、前記音声データをテキストに変換するように構成され、
メモリと、
フィルタリングし転記するモジュールを実行するように操作可能な前記メモリと通信するプロセッサと、を備える通信サーバとを備え、
前記フィルタリングし転記するモジュールは、
発呼者からユーザへの前記ボイスメール・メッセージに対して所定の単語を検索することを含むフィルタリング操作を実行し、
前記ボイスメール・メッセージの概略転記を行い、
前記概略転記を含む前記ユーザへのEメール・メッセージを生成し、
前記ボイスメール・メッセージの厳密な転記を提供するための要求を受信し、
前記厳密な転記が行われることを要求するように構成され、要求することが、前記ボイス・メッセージの音声ファイルを前記ネットワークの1つを介して前記厳密な転記を行うエンティティに送信することを含み、
前記Eメール内の前記概略転記を前記厳密な転記で置換し、
前記Eメールの状態を「未読」に再設定するように構成され、
さらに、前記通信サーバに結合するインターフェース・モジュールであって、ネットワークのメッセージング・サーバから、少なくとも前記ネットワークに関連する情報を含む複数のユーザ情報を引き出すインターフェース・モジュールと
を備える、統合通信システム。
- 第1の形式の前記音声データを、前記音声データ内の単語を前記複数のユーザ情報の1つまたは複数の項目と比較することを含む、前記音声データ内の所定の単語を検索することを含むフィルタするように構成されるフィルタ/転記モジュールを前記通信サーバがさらに備え、前記通信サーバが
第2の形式の前記変換済み音声データを含む第2のタイプのメッセージを生成する
ようにさらに構成される、請求項7に記載のシステム。
- ユーザに送信される第1のタイプのメッセージを含む音声データを様々なタイプのネットワーク間に結合される第1のネットワークを介して通信サーバ内で受信することと、
ネットワークのメッセージング・サーバから、少なくとも前記ネットワークに関連する情報を含む複数のユーザ情報を引き出すことと、
第1の形式の前記音声データに対して、前記音声データ内の単語を前記複数のユーザ情報の1つまたは複数の項目と比較することを含む、前記音声データ内の所定の単語を検索することを含むフィルタリングを行うことと、
前記音声データの概略転記を実行することと、
前記概略転記を含む前記ユーザへのEメール・メッセージを生成することと、
前記厳密な転記が行われることを要求することとを含み、要求することが、前記ネットワークの1つを介して前記厳密な転記を行うエンティティに音声データを送信することを含み、
さらに、前記Eメール内の前記概略転記を前記厳密な転記で置換することと、
前記Eメールの状態を「未読」に再設定することと
を含む、マルチメディア通信の方法。
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US11/709,475 | 2007-02-21 | ||
US11/709,475 US8064576B2 (en) | 2007-02-21 | 2007-02-21 | Voicemail filtering and transcription |
PCT/US2008/050835 WO2008103504A1 (en) | 2007-02-21 | 2008-01-11 | Voicemail filtering and transcription system |
Publications (3)
Publication Number | Publication Date |
---|---|
JP2010519851A JP2010519851A (ja) | 2010-06-03 |
JP2010519851A5 JP2010519851A5 (ja) | 2011-02-17 |
JP5368320B2 true JP5368320B2 (ja) | 2013-12-18 |
Family
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Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP2009550951A Active JP5368320B2 (ja) | 2007-02-21 | 2008-01-11 | ボイスメールのフィルタリングおよび転記システム |
Country Status (6)
Country | Link |
---|---|
US (1) | US8064576B2 (ja) |
EP (1) | EP2126683B1 (ja) |
JP (1) | JP5368320B2 (ja) |
KR (1) | KR101383945B1 (ja) |
CN (1) | CN101711381A (ja) |
WO (1) | WO2008103504A1 (ja) |
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JP2010519851A (ja) | 2010-06-03 |
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KR20100031496A (ko) | 2010-03-22 |
US20080198979A1 (en) | 2008-08-21 |
US8064576B2 (en) | 2011-11-22 |
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