JP5216535B2 - ナレッジ情報蓄積管理システム、サーバ、オペレータ端末、およびサポート情報管理方法 - Google Patents

ナレッジ情報蓄積管理システム、サーバ、オペレータ端末、およびサポート情報管理方法 Download PDF

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JP5216535B2
JP5216535B2 JP2008283575A JP2008283575A JP5216535B2 JP 5216535 B2 JP5216535 B2 JP 5216535B2 JP 2008283575 A JP2008283575 A JP 2008283575A JP 2008283575 A JP2008283575 A JP 2008283575A JP 5216535 B2 JP5216535 B2 JP 5216535B2
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information
user
support
user terminal
operator
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JP2010113421A (ja
JP2010113421A5 (enExample
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俊二 菅谷
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Optim Corp
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Optim Corp
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JP2008283575A 2008-11-04 2008-11-04 ナレッジ情報蓄積管理システム、サーバ、オペレータ端末、およびサポート情報管理方法 Active JP5216535B2 (ja)

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JP2008283575A JP5216535B2 (ja) 2008-11-04 2008-11-04 ナレッジ情報蓄積管理システム、サーバ、オペレータ端末、およびサポート情報管理方法

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JP2008283575A JP5216535B2 (ja) 2008-11-04 2008-11-04 ナレッジ情報蓄積管理システム、サーバ、オペレータ端末、およびサポート情報管理方法

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JP2010113421A JP2010113421A (ja) 2010-05-20
JP2010113421A5 JP2010113421A5 (enExample) 2010-12-16
JP5216535B2 true JP5216535B2 (ja) 2013-06-19

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Families Citing this family (4)

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Publication number Priority date Publication date Assignee Title
JP4917667B1 (ja) * 2010-12-07 2012-04-18 株式会社ピーエスシー クライアント制御方法及びクライアント制御システム
JP5386470B2 (ja) * 2010-12-08 2014-01-15 東芝テック株式会社 情報記憶装置、情報処理装置、及びプログラム
JP2012256301A (ja) * 2011-06-10 2012-12-27 Shunji Sugaya 端末のリモートシステム、リモート操作方法
JP6736940B2 (ja) 2016-03-28 2020-08-05 富士ゼロックス株式会社 操作支援装置、操作支援方法およびプログラム

Family Cites Families (4)

* Cited by examiner, † Cited by third party
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CA2428599A1 (en) * 2000-11-15 2002-05-23 Dmo, Inc. Online diagnosing of computer hardware and software
JP2005258877A (ja) * 2004-03-12 2005-09-22 Iwatsu Electric Co Ltd Ｗｅｂ同期システムにおける動作記録再生方式
JP4081065B2 (ja) * 2004-10-22 2008-04-23 クオリカ株式会社 Ｆａｑデータ作成装置、方法、及びプログラム
FR2903262B1 (fr) * 2006-07-03 2008-09-26 Alcatel Sa Procede de communication utilisant le codage d'un questionnaire dans une application im

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