JP5142306B1 - Product information providing system, product information providing device, and product information output device - Google Patents

Abstract

Product information is provided to a user.
A product information providing system 10 connects a product information providing device 100 that provides product information and a product information output device 200 that receives and outputs product information from the product information providing device 100 via a communication line. The product information output device 200 captures a subject for specifying a product based on an instruction from the user and acquires a product specifying image acquisition unit that acquires a product specifying image, and a product specifying image acquisition unit The product information requesting means for transmitting the product specifying image acquired by the above to the product information providing device and requesting the product information of the product specified based on the product specifying image, and receiving the product information from the product information providing device Product information receiving means, product information presenting means for outputting the product information received by the product information receiving means and presenting it to the user, and output by the product information presenting means Voice data acquisition means for acquiring a question from the user for the received product information as voice data, and the question voice data acquired by the question voice data acquisition means is transmitted to the product information providing apparatus to request an answer to the question Answer request means, answer receiving means for receiving voice data of answers to questions from the product information providing device as answer voice data, and voice data output means for outputting the answer voice data received by the answer receiving means, The information providing apparatus 100 performs image processing on the product specifying image receiving unit that receives the product specifying image from the product information output device and the product specifying image received by the product specifying image receiving unit, so that the user receives the product information. Product identification means for identifying the product for which acquisition is desired, and product information recorded in the recording device in advance. A product information reading unit that reads the product information of the product specified by the product specifying unit, a product information transmitting unit that transmits the product information read by the product information reading unit to the product information output device, and a product information output device Question voice data receiving means for receiving question voice data from, question content specifying means for specifying question contents from a user based on the question voice data received by the question voice data receiving means, and recorded in advance in a recording device Answers recorded in association with the question content specified by the question content specifying means from the response information in which the information indicating the question content assumed by the user and the answer voice data for the question are associated Answer voice data reading means for reading voice data and answer voice data reading means for reading Answer voice data transmitting means for sending the answer voice data that has been sent to the product information output device.
[Selection] Figure 1

Description

  The present invention relates to a product information providing system, a product information providing device, and a product information output device.

  The following product search systems are known. In this product search system, when the terminal device makes a product search request using the image pattern of the search target product, the first server device matches the image pattern with the standard pattern of the product stored in the database in advance. The product recognition information specified in the above is transmitted to the second server device via the communication network, and the second server device responds to the reception of the product recognition information from the information about the product stored in advance in the database, Product information related to the product specified by the product recognition information is extracted and transmitted to the terminal device via the first server device (for example, Patent Document 1).

JP 2006-31200 A

  However, in the conventional product search system, the terminal device only displays the search result of the received product information on the display unit. For this reason, even if there is a question or a point that the user wants to confirm about the product, a means for solving these problems has not been provided.

  A product information providing system according to the present invention includes a product information providing device that provides product information and a product information output device that receives and outputs product information from the product information providing device via a communication line, and outputs product information. The apparatus captures a subject for specifying a product based on an instruction from a user and acquires a product specifying image acquisition unit that acquires a product specifying image, and a product specification acquired by the product specifying image acquisition unit Product information requesting means for transmitting product images to the product information providing device and requesting product information of products specified based on the product specifying image; product information receiving means for receiving product information from the product information providing device; The product information presenting means for outputting the product information received by the product information receiving means and presenting it to the user, and the user for the product information output by the product information presenting means Question voice data acquisition means for acquiring the questions as voice data, answer voice request means for sending the question voice data acquired by the question voice data acquisition means to the product information providing device, and requesting an answer to the question, The product information providing device includes: a response receiving unit that receives voice data of an answer to the question from the information providing device as response voice data; and a voice data output unit that outputs the response voice data received by the response receiving unit. The product specifying image receiving means for receiving the product specifying image from the information output device and the product specifying image received by the product specifying image receiving means are subjected to image processing, and the product for which the user wishes to obtain product information is obtained. The product specifying means to be specified and the product information recorded in advance in the recording device are specified by the product specifying means. Product information reading means for reading product information of products, product information transmitting means for transmitting product information read by the product information reading means to the product information output device, and question voice data for receiving question voice data from the product information output device A data receiving means, a question content specifying means for specifying a question content from the user based on the question voice data received by the question voice data receiving means, and a question assumed by the user recorded in the recording device in advance Answer voice data reading means for reading the answer voice data recorded in association with the question contents specified by the question contents specifying means from the information for response in which the information indicating the contents and the answer voice data for the question are associated Answer voice data read by the answer voice data reading means Answer voice data transmitting means for transmitting to the force device.

  According to the present invention, the user can make a question by voice and obtain an answer to the product information presented on the product information output device. You can solve the problem or check the items you want to check.

1 is a block diagram illustrating a configuration of an embodiment of a product information providing system 10. FIG. It is a block diagram which shows the structure of one Embodiment at the time of using a server apparatus as the merchandise information provision apparatus 100. FIG. It is a block diagram which shows the structure of one Embodiment at the time of using a tablet terminal as the merchandise information output device 200. FIG. It is a flowchart figure which shows the flow of the merchandise information registration process performed with the merchandise information provision apparatus 100. FIG. It is a flowchart figure which shows the flow of the merchandise information provision process performed with the merchandise information provision apparatus 100. FIG. It is a flowchart figure which shows the flow of the merchandise information output process performed with the merchandise information output device 200. FIG. 6 is a flowchart showing a flow of question processing executed by a product information output apparatus 200. FIG. 6 is a flowchart showing a flow of answer processing executed by the product information providing apparatus 100. FIG.

  FIG. 1 is a block diagram showing a configuration of an embodiment of a product information providing system in the present embodiment. The product information providing system 10 includes a product information providing device 100 in which product information is recorded, and a product information output device 200 that receives product information from the product information providing device 100 and outputs the product information to a user. Connected through.

  As the product information providing apparatus 100, for example, a server apparatus or the like is used. In addition, as the product information output device 200, for example, various information terminals such as a smartphone, a mobile phone, and a tablet terminal are used in addition to a personal computer (hereinafter referred to as a “personal computer”). In the present embodiment, an example is shown in which one product information providing device 100 and one product information output device 200 are connected to the Internet, but the number of these devices is not limited.

  FIG. 2 is a block diagram showing a configuration of an embodiment when a server apparatus is used as the product information providing apparatus 100 in the present embodiment. The product information providing apparatus 100 includes an operation member 101, a connection IF 102, a control device 103, a recording device 104, and a display device 105.

  The operation member 101 includes various devices operated by an operator of the product information providing device 100, such as a keyboard and a mouse.

  The connection IF 102 is an interface for connecting the product information providing apparatus 100 to a communication line such as the Internet. For example, a wired LAN module for connecting to the Internet by wire or a wireless LAN module for connecting to the Internet wirelessly Etc. are used.

  The control device 103 includes a CPU, a memory, and other peripheral circuits, and controls the entire product information providing device 100. The memory constituting the control device 103 is a volatile memory such as SDRAM, for example. This memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. For example, data read through the connection IF 102 is temporarily recorded in the buffer memory.

  The recording device 104 is a recording device for recording various data stored in the product information providing device 100, data of a program to be executed by the control device 103, and the like, for example, HDD (Hard Disk Drive) or SSD (Solid). State Drive) or the like is used. The program data recorded in the recording device 104 is provided by being recorded on a recording medium such as a CD-ROM or DVD-ROM, or provided via a network, and records the program data acquired by the user. By installing in the device 104, the control device 103 can execute the program.

  The display device 105 is, for example, a liquid crystal monitor, and displays various display data output from the control device 103.

  FIG. 3 is a block diagram showing a configuration of an embodiment when a tablet terminal is used as the product information output device 200 in the present embodiment. The product information output device 200 includes a touch panel 201, a communication module 202, a control device 203, a microphone 204, a speaker 205, and a camera 206.

  The touch panel 201 is an electronic component that combines a display device such as a liquid crystal panel and a position input device such as a touch pad, and is an input device that can operate the device by pressing a display on the screen. For example, the user of the product information output device 200 can operate the product information output device 200 by touching or sliding display items such as buttons and menus displayed on the liquid crystal panel using a finger or a touch pen. . The touch panel 201 detects an operation such as a touch or a slide by the user and outputs a detection signal to the control device 203.

  As the communication module 202, a module for connecting to the Internet via a LAN or a cellular phone communication network is used by wireless or wired. The merchandise information output device 200 communicates with the merchandise information providing device 100 via the communication module 202.

  The control device 203 includes a CPU, a memory, and other peripheral circuits, and controls the entire product information output device 200. The memory constituting the control device 203 includes, for example, a volatile memory such as SDRAM and a non-volatile memory such as flash memory. The volatile memory is used as a work memory for the CPU to expand the program when the program is executed and a buffer memory for temporarily recording data. In addition, in the non-volatile memory, firmware for operating the product information output apparatus 200 and software program data for operating various applications are recorded.

  In the present embodiment, the product information output device 200 communicates with the product information providing device 100 in advance to request transmission of product information or receive product information (hereinafter, “ It is assumed that a “product information application” is installed in advance. The processing executed by the control device 203 by starting this product information application will be described later.

  The microphone 204 is a sound collection device for inputting a speech voice by a user, and the speaker 205 is an output device for outputting a sound.

  The camera 206 is a well-known imaging device that includes a lens, an imaging device, and other peripheral circuits. The user can perform shooting using the camera 206 by activating a shooting application on the product information output device 200.

  In the product information providing system 10 according to the present embodiment, a product information provider that provides product information accesses the product information provider terminal 100 from a terminal (not shown) and registers the product information in the product information providing apparatus 100. . Thereby, the product information is disclosed in the product information providing apparatus 100, and the user can receive the provision of the product information by operating the product information output apparatus 200. In addition, as a provider of product information, a manufacturer that manufactures products, a store that sells products, and the like are assumed. Moreover, as a user who receives provision of product information, a consumer who wants to purchase a product or a consumer who is interested in the product is assumed.

  Hereinafter, in the merchandise information providing system 10 according to the present embodiment, description will be made focusing on the content of processing performed by the merchandise information providing apparatus 100 and the merchandise information output apparatus 200.

  First, a process for registering product information in the product information providing apparatus 100 will be described. The merchandise information provider inputs, as merchandise information, various information related to merchandise manufactured or sold by the company on a terminal (not shown). The product information includes, for example, product specifying information for specifying a product, product price information, product specification information, product inventory information, product delivery date information, and a result of comparing the product with another product. It includes at least one of comparison information, 3D CAD data of the product, campaign information executed for the product, website information of the product, and CM video information of the product.

  As the product specifying information, for example, a product name, a product number, a product ID, or the like is used as information for uniquely specifying a product. The product inventory information includes product inventory information at the store where the information output device 200 is installed, product inventory information at the manufacturer that manufactures the product, and product inventory at the delivery center that is the product delivery source. Information etc. are recorded. Also, as the delivery date information of the product, the delivery date information of the product at the store where the information output device 200 is installed, the delivery date information of the product at the manufacturer that manufactures the product, the delivery date of the product at the delivery center that is the delivery source of the product Information etc. are recorded.

  Product information data input on a terminal (not shown) is transmitted to the product information providing apparatus 100 via a communication line by processing executed by a control device (not shown) provided in the terminal.

  In the product information providing apparatus 100, when receiving the product information data transmitted from the terminal operated by the product information provider, the control device 103 records the received data in the recording device 104. Thereby, the product information input by the product information provider is registered in the product information providing apparatus 100.

  The merchandise information registered in the merchandise information providing apparatus 100 can be arbitrarily changed by the merchandise information provider operating a terminal (not shown). That is, when the merchandise information provider modifies the merchandise information on the terminal, the changed merchandise information data is transmitted to the merchandise information providing apparatus 100. In the merchandise information providing apparatus 100 that has received the data, the control apparatus 103 Updates the product information recorded in the recording device 104 to the corrected content.

  As described above, when the product information is registered in the product information providing apparatus 100, the user operates the product information output apparatus 200, and the product information of the product that the user is considering or interested in purchasing. Can be browsed. For example, in a store that sells products for which product information is provided by the product information providing device 100, the product information output device 200 is installed at the store. A user who visits the store operates the installed product information output device 200 and can confirm the product information he wishes to purchase or the product information he has.

  Specifically, the user first operates the product information output device 200 to activate the product information application described above. When the activation of the product information application is instructed, the control device 203 displays an application screen on the touch panel 201 and waits for a user operation on the application screen. When the user desires to acquire product information from the product information providing apparatus 100, the user needs to request the product information by transmitting information for specifying the product to the product information providing apparatus 100. is there.

  In the present embodiment, when acquisition of product information is instructed by the user on the application screen, the control device 203 activates a shooting function using the camera 206 to specify the product for the user. Encourage you to shoot the subject. As a subject for specifying the product, the user (A) a character string for specifying the product such as a product name, a product code, and a product number, (B) a product illustration, a photograph displayed in the advertisement, and a drawing Figures for identifying products such as (C) Products themselves displayed and displayed in stores, (D) Three-dimensional objects that imitate products such as models and samples of products, (E) Installed in stores Shooting is performed by selecting an installation or the like on which a figure imitating the shape of a product such as an advertising billboard or an advertising poster is drawn.

  The control device 203 captures image data output from the camera 206 and transmits the image data to the product information providing device 100 via the communication module 202 when the user has photographed.

  In the product information providing apparatus 100, when receiving the image data obtained by photographing the subject for specifying the product from the product information output apparatus 100, the control device 103 performs subject extraction processing on the received image data. Thus, an image of a subject for specifying a product is extracted from the image. Note that the process for extracting the subject image executed here is a known process and will not be described in detail. For example, an edge is extracted from the image, and the image is extracted based on the extracted edge shape. A method such as extracting a subject image from the inside may be used.

  The control device 103 identifies the subject shown in the image data received from the product output device 200 by matching the extracted subject image with the product specifying image recorded in the recording device 104 in advance. . For example, the product identification image may be recorded in the recording device 104 by capturing in advance a product information provider that the user may select as a subject for identifying the product.

  The control device 103 identifies a product corresponding to the subject photographed by the user based on the subject identified by the matching process. For example, the product specifying information described above on the recording device 104 is associated with the product specifying image used for matching, and the control device 103 is associated with the product specifying image that matches the subject as a result of matching. The product is specified by extracting the product specifying information.

  The control device 103 reads the product information that matches the specified product specifying information from the recording device 104 and transmits it to the product information output device 200. As a result, the product information of the product specified based on the subject photographed by the product information output device 200 is transmitted to the product information output device 200.

  In the product information output device 200, the control device 203 outputs the received product information to the touch panel 201 for display. Thereby, the user can confirm on the product information output device 200 the product information of the product that the user is interested in or the product that is being purchased.

  The control device 103 of the product information providing apparatus 100 displays an error message indicating that the product cannot be specified when the product cannot be specified because the subject cannot be extracted from the received image data. It transmits to the information output device 200. In the merchandise information output device 200, when receiving an error message from the merchandise information providing device 100, the control device 203 outputs the received error message to the touch panel 201 and displays it via the speaker 205. To notify the user.

  In the present embodiment, the user has a question about the product information displayed on the touch panel 201, a matter to be confirmed, or a case where information is insufficient only by the displayed product information. Can be asked to the product information providing apparatus 100. For example, a button for instructing the start of a question is displayed on the touch panel 201 together with product information, and the user can make a question by touching the button.

  When the start of the question is instructed by the user, the control device 203 starts waiting for voice input through the microphone 204. At this time, the control device 203 may display on the touch panel 203 to prompt the user to speak a question.

  When the control device 203 detects that the input of the question voice by the user via the microphone 204 is started, the control device 203 records the input voice data in the buffer memory and then provides the product information via the communication module 202. Transmit to device 100.

  In the merchandise information providing apparatus 100, when the control apparatus 103 detects that the voice data of the question is received from the merchandise information output apparatus 200, the control apparatus 103 records the received voice data in the buffer memory, and then uses a known voice recognition technique. Using the, specify the question content from the voice data. For example, a standby word for speech recognition is recorded in the recording device 104 in advance, and the control device 103 executes speech recognition processing using the standby word for speech data recorded in the buffer memory. As a result of matching with the standby word, the word included in the question content is extracted, and the question content from the user is specified.

  The control device 103 performs an answer process to the user according to the content of the identified user question. For example, the recording device 104 records response information in which the question content assumed by the user is associated with the voice data of the response to the question content, and the control device 103 stores the specified question content in the recording device 104. If it is recorded, the voice data of the answer recorded in association with the question content is read and transmitted to the product information output device 200. Note that the voice data of the answers recorded in association with the question content assumed by the user here is the answer data that incorporates the customer service method at the department store or the conversation method of the top salesman. As a result, customer satisfaction can be improved.

  In the merchandise information output device 200, when receiving the answer voice data from the merchandise information providing apparatus 100, the control device 203 outputs the received voice data via the speaker 205. Thus, the user can obtain an answer to the question from the product information providing apparatus 100, and can solve the question.

  Further, the control device 103 of the product information providing apparatus 100 records response data in which the voice data of the question recorded in the buffer memory and the voice data of the answer to the question are associated with each other in the recording device 104. As a result, the history of response data is accumulated in the recording device 104. The merchandise information provider and the merchandise information provision system 10 provider can grasp the user's question tendency with respect to the merchandise and the merchandise information by referring to the history of the response data recorded in the recording device 104. Therefore, the content of the product information can be enhanced so that the user does not have to ask questions.

  On the other hand, the control device 103 of the product information providing apparatus 100 cannot perform voice recognition when the specified question content is not recorded in the recording device 104 or when the question content cannot be specified as a result of the voice recognition process. Alternatively, an error message indicating that the question content cannot be specified is transmitted to the product information output device 200. In the merchandise information output device 200, when receiving an error message from the merchandise information providing device 100, the control device 203 outputs the received error message to the touch panel 201 and displays it via the speaker 205. To notify the user. Thereby, the user can grasp that an answer could not be obtained from the product information providing apparatus 100.

  In this case as well, the control device 103 records the question voice data recorded in the buffer memory in association with the data indicating that the question could not be answered in the recording device 104. Thereby, since the provider of the product information and the provider of the product information providing system 10 can grasp the history of questions that could not be answered, the speech recognition accuracy is improved by reviewing the standby word and the speech recognition process. It is possible to upgrade the system so that more questions can be answered by trying to improve the system or adding possible questions and answers.

  FIG. 4 is a flowchart showing a flow of product information registration processing executed by the product information providing apparatus 100 according to the present embodiment. The process shown in FIG. 4 is executed by the control device 103 as a program that starts when the above-described product information is received from a terminal (not shown) operated by the product information provider.

  In step S <b> 10, the control device 103 records product information received from a terminal (not shown) in the recording device 104. Thereafter, the process ends.

  FIG. 5 is a flowchart showing a flow of product information provision processing executed by the product information provision apparatus 100 according to the present embodiment. The processing shown in FIG. 5 is executed by the control device 103 as a program that is activated when image data obtained by photographing a subject for specifying the above-described product is received from the product information output device 200 in order to request product information. The

  In step S110, as described above, the control device 103 performs subject extraction processing on the received image data, and extracts a subject image for specifying a product from the image. Then, it progresses to step S120.

  In step S120, the control device 103 determines whether a subject image has been extracted from the image as a result of the subject extraction process in step S110. When a negative determination is made in step S120, the process proceeds to step S160, and the control device 103 transmits an error message indicating that the product cannot be specified to the product information output device 200, and ends the process. On the other hand, if a positive determination is made in step S120, the process proceeds to step S130.

  In step S130, as described above, the control device 103 matches the extracted subject image with the product specifying image recorded in the recording device 104 in advance, thereby receiving the image data received from the product output device 200. Identify the subject in the picture. Thereafter, the process proceeds to step S140.

  In step S140, as described above, the control device 103 specifies the product by extracting the product specifying information associated with the product specifying image matched with the subject as a result of matching, and proceeds to step S150. .

  In step S <b> 150, the control device 103 reads product information that matches the specified product specifying information from the recording device 104 and transmits the product information to the product information output device 200. Thereafter, the process ends.

  FIG. 6 is a flowchart showing a flow of product information output processing executed by the product information output device 200 according to the present embodiment. As described above, the process illustrated in FIG. 6 is executed by the control device 203 as a program that is activated when the activation of the product information application is instructed by the user.

  In step S210, the control device 203 displays an application screen on the touch panel 201 and waits for an operation by the user on the application screen. Thereafter, the process proceeds to step S220.

  In step S220, the control device 203 determines whether or not an instruction to acquire product information is given by the user on the application screen. If a positive determination is made in step S220, the process proceeds to step S230.

  In step S230, as described above, the control device 203 activates the photographing function using the camera 206 and prompts the user to photograph a subject for specifying a product. Thereafter, the process proceeds to step S240.

  In step S240, the control device 203 determines whether or not shooting has been performed by the user. If a positive determination is made in step S240, the process proceeds to step S250.

  In step S250, the control device 203 captures the image data output from the camera 206, and transmits the image data obtained by photographing the subject for specifying the product to the product information providing device 100 via the communication module 202. . Thereafter, the process proceeds to step S260.

  In step S260, the control device 203 determines whether or not the above-described product information has been received from the product information providing device 100. When an affirmative determination is made in step S260, the process proceeds to step S270, and the control device 203 outputs and displays the received product information on the touch panel 201, and ends the process. On the other hand, if a negative determination is made in step S260, the process proceeds to step S280.

  In step S280, the control device 203 determines whether an error message has been received from the product information providing device 100. If a negative determination is made in step S280, the process returns to step S260. On the other hand, if a positive determination is made in step S280, the process proceeds to step S290.

  In step S <b> 290, the control device 203 notifies the user by outputting the received error message to the touch panel 201 for display or outputting via the speaker 205. Thereafter, the process ends.

  FIG. 7 is a flowchart showing a flow of question processing executed by the product information output apparatus 200 in the present embodiment. As described above, the process shown in FIG. 7 is executed by the control device 203 as a program that is activated when a question start is instructed by the user.

  In step S <b> 310, the control device 203 determines whether or not a question voice by the user is input via the microphone 204. If a positive determination is made in step S210, the process proceeds to step S320.

  In step S <b> 320, the control device 203 records the input audio data in the buffer memory and then transmits it to the product information providing device 100 via the communication module 202. Thereafter, the process proceeds to step S330.

  In step S <b> 330, the control device 203 determines whether answer voice data has been received from the product information providing device 100. If a positive determination is made in step S330, the process proceeds to step S340.

  In step S <b> 340, the control device 203 outputs the received answer voice data via the speaker 205. Thereafter, the process ends.

  On the other hand, if a negative determination is made in step S330, the process proceeds to step S350. In step S350, the control device 203 determines whether an error message has been received from the product information providing device 100. If a negative determination is made in step S350, the process returns to step S330. On the other hand, if a positive determination is made in step S350, the process proceeds to step S360.

  In step S <b> 360, the control device 203 notifies the user by outputting the received error message to the touch panel 201 for display or outputting via the speaker 205. Thereafter, the process ends.

  FIG. 8 is a flowchart showing the flow of answer processing executed by the product information providing apparatus 100 according to the present embodiment. The process shown in FIG. 8 is executed by the control device 103 as a program that starts when the above-described question voice data is received from the product information output device 200.

  In step S410, the control device 103 records the voice data received from the product information output device 200 in the buffer memory, and then specifies the question content from the voice data using the known voice recognition technology as described above. . Thereafter, the process proceeds to step S420.

  In step S420, the control device 103 determines whether or not the question content has been specified by the processing in step S410. If a positive determination is made in step S420, the process proceeds to step S430.

  In step S430, the control device 103 determines whether or not the identified question content and the voice data of the answer associated therewith are recorded in the recording device 104. If a positive determination is made in step S430, the process proceeds to step S440.

  In step S440, the control device 103 reads the voice data of the answer recorded in association with the question content specified in step S410 from the recording device 104, and transmits it to the product information output device 200. Thereafter, the process proceeds to step S450.

  In step S450, the control apparatus 103 records the question voice data and the voice data of the answer to the question in the recording device 104 in association with each other. Thereafter, the process ends.

  On the other hand, if a negative determination is made in step S420 or a negative determination is made in step S430, the process proceeds to step S460. In step S460, the control device 103 transmits to the product information output device 200 an error message indicating that voice recognition cannot be performed or the question content cannot be specified. Thereafter, the process proceeds to step S470.

  In step S470, as described above, the control device 103 records the question voice data recorded in the buffer memory in association with the data indicating that the question could not be answered in the recording device 104. Thereafter, the process ends.

According to the present embodiment described above, the following operational effects can be obtained.
(1) In the product information output device 200, the control device 203 captures a subject for specifying a product based on an instruction from the user, acquires an image for specifying the product, and acquires the acquired product specifying image. The image is transmitted to the product information providing apparatus 100, and the product information of the product specified based on the product specifying image is requested. The product information is received from the product information providing apparatus 100, and the received product information is output and presented to the user. Further, a question about the product information from the user is acquired as voice data, the question voice data is transmitted to the product information providing apparatus 100, an answer to the question is requested, and voice data of the answer to the question is received from the product information providing apparatus 100. Received and output as answer voice data. Further, in the product information providing apparatus 100, the control device 103 receives the product specifying image from the product information output apparatus 200, performs image processing on the received product specifying image, and the product for which the user desires to acquire the product information. The product information of the specified product is read out from the product information recorded in advance in the recording device 104 and transmitted to the product information output device 200. Further, the question voice data is received from the product information output device 200, the question content from the user is specified based on the received question voice data, and the question content assumed by the user recorded in the recording device 104 in advance The response voice data recorded in association with the identified question content is read out from the response information in which the information indicating the answer and the answer voice data for the question are associated with each other, and transmitted to the product information output device 200 did. As a result, the user can confirm the desired product information on the product information output device 200, and can make a question about the presented product information by voice and obtain the answer. You can easily resolve questions about product information and confirm items you want to check with the feeling of having a conversation in the field. In addition, in a store, even if there is a possibility that customer satisfaction may be reduced due to lack of manpower or lack of employee knowledge, by installing the product information output device 200, the customer does not have to search for the store clerk. However, since the product information can be freely examined and questions can be asked, the service for the customer can be improved. Furthermore, since the user does not need to specify various search conditions in order to acquire the product information, it is only necessary to photograph a subject for specifying the product, so that the product information is provided with a simple operation. be able to.

(2) In the product information providing apparatus 100, the control apparatus 103 records the response data in which the voice data of the question by the user and the voice data of the answer to the question are associated with each other in the recording device 104. As a result, since the history of response data is accumulated in the recording device 104, the provider of the product information and the provider of the product information providing system 10 refer to the history of response data recorded in the recording device 104. Accordingly, the user's question tendency with respect to the product and the product information can be grasped, and the content of the product information can be enhanced so that the user does not need to ask a question.

(3) In order to provide the product information to the product information output device 200, the product information is recorded in the recording device 104 of the product information providing device 100. In this case, in order to respond to the user's request, it is necessary to store the product information of the product to be handled in the recording device 104 as a database, so that the product information is inevitably managed in an integrated manner. In addition, the registration of product information that tends to be complicated may require the employment of employees who specialize in this work, or the establishment of an organization that undertakes this work may lead to the creation of new jobs. There is also sex.

(4) The merchandise information provider inputs various information regarding merchandise manufactured or sold by the company as merchandise information on a terminal (not shown). As merchandise information, for example, merchandise for specifying the merchandise Specific information, product price information, product specification information, product inventory information, product delivery date information, comparison information indicating the result of comparing the product with another product, 3D CAD data for the product, and product Current campaign information, product website information, and product CM video information. In this case, in addition to general product information such as product name, price information, and specification information, the product information provider can provide information such as inventory information and delivery date information that the user is interested in, and other products. Information such as comparison information and campaign information that the product information provider wants to actively provide can be arbitrarily included in the product information. Therefore, a system that can satisfy the demands of both the user and the product information provider that can control the information provided by the product information provider side, not the one-way information supply that responds to the product information provision request from the user. can do.

-Modification-
Note that the product information providing system of the above-described embodiment can be modified as follows.
(1) In embodiment mentioned above, the control apparatus 103 of the merchandise information provision apparatus 100 records the response data which linked | related the voice data of the question by a user, and the voice data of the answer with respect to the question on the recording device 104 Explained. Since the combination of the question and the answer included in the response data recorded in this way is the content actually asked by the user in the past and the answer content to the question, there is a high possibility that the question is frequently asked by the user. Therefore, when receiving the question voice data from the product information output device 200, the control device 103 first checks whether there is the same question content in the history of the response data. You may make it read the audio | voice data of the reply corresponding to it from the log | history, and you may make it transmit to the merchandise information output device 200. FIG. In this way, if the answer voice data is read preferentially from the response data accumulated as a history, the answer can be made based on the proven contents of the past questions, so that the answer accuracy can be improved. it can. Further, since it is only necessary to search the voice data of the question for the response data history, the response can be improved.

(2) In the above-described embodiment, the recording device 104 records the response information in which the question content assumed by the user is associated with the voice data of the answer to the question, and the control device 103 specifies the specific information. In the case where the question content is recorded in the recording device 104, the voice data of the answer recorded in association with the question content is read and transmitted to the product information output device 200. At this time, the voice data of one answer may be associated with one question content assumed by the user as response information, or a plurality of answers may be provided for one question content assumed by the user. The voice data may be associated with the response information. By associating voice data of a plurality of answers to one question content assumed by the user, as in the case where an actual person answers a question, a plurality of answers can be answered to one question. Considering that there is a way, it is possible to respond to the user in a form closer to the actual customer service. If a plurality of voice data of answers to the specified question content is recorded, the control device 103 reads the voice data of one answer selected at random from the answer data and transmits it to the product information output device 200 do it.

  Alternatively, the control device may determine the degree of satisfaction of the user with respect to past answer contents, and preferentially read the voice data of the answer with a high degree of satisfaction. In this case, the control device 103 may select and transmit the answer voice data at random from the plurality of answer voice data to the product information output apparatus 200 until certain data is collected. In the product information output device 200, the control device 203 confirms with the user whether or not the content of the answer is satisfied after outputting the voice data of the received answer. For example, the control device 203 may output a sound such as “Are you sure?” And prompt the user to speak “Yes” or “No”. When the control device 203 detects that the user has uttered “Yes”, the control device 203 transmits information indicating that the user is satisfied with the answer to the product information providing device 100. On the other hand, when the control device 203 detects that the user has spoken “No”, the control device 203 transmits information indicating that the user is dissatisfied with the answer to the product information providing device 100.

  In the merchandise information providing apparatus 100, when the control apparatus 103 receives the information indicating the satisfaction degree of the user as described above from the merchandise information output apparatus 200, the voice data of the answer is based on the information indicating the satisfaction degree. Set the read priority of. For example, when the information indicating that the user is satisfied with the answer is received as the information indicating the user's satisfaction, the control device 103 sets 1 as the priority, and the priority information is set to Record in association with response data including audio data. Thereafter, when information indicating that the user is satisfied with the answer voice data is received, 1 is added to the priority information recorded in association with the response data including the answer voice data. To go.

  On the other hand, when the control apparatus 103 receives information indicating that the user is dissatisfied with the answer as information indicating the degree of satisfaction of the user, the control apparatus 103 sets −1 as the priority, The response data including the voice data of the answer is recorded in association with the response data. Thereafter, when information indicating that the user is dissatisfied with the answer voice data is received, 1 is calculated from the priority information recorded in association with the response data including the voice data of the answer. Subtract. Thereby, priority information at the time of reading is recorded in association with each response data recorded as a history.

  If a plurality of voice data of answers to the specified question content is recorded, the control device 103 has a high value recorded as the voice data of answers set with high priority, that is, priority information. The answer voice data may be read and transmitted to the product information output device 200.

  Further, in the product information output device 200, the control device 203 performs a series of exchanges when a plurality of questions and responses are exchanged for the same product information with the product information providing device 100. On the other hand, the user may be inquired about the degree of satisfaction. For example, the control device 203 outputs a voice such as “Please answer the satisfaction with a series of answers in three stages from A to C”, and to the user, “A”, “B”, “C”. You can encourage utterances. When the control device 203 detects that the user has uttered “A”, the control device 203 transmits information indicating that the user's satisfaction with the series of answers is “A” to the product information providing device 100. When the control device 203 detects that the user utters “B”, the control device 203 transmits information indicating that the user's satisfaction with the series of answers is “B” to the product information providing device 100. When the control device 203 detects that the user has uttered “C”, the control device 203 transmits information indicating that the user's satisfaction with the series of answers is “C” to the product information providing device 100.

  In the merchandise information providing apparatus 100, when the control apparatus 103 receives information indicating that the user's satisfaction level with respect to a series of answers is “A”, the control apparatus 103 associates the information with all response data included in the series of responses. 1 is added to the recorded priority information. When the control device 103 receives information indicating that the user's satisfaction with a series of answers is “B”, the control apparatus 103 records the information in association with all response data included in the series of responses. Neither addition nor subtraction is performed on the priority information. When the control device 103 receives information indicating that the user's satisfaction level with respect to a series of responses is “C”, the priority level recorded in association with all the response data included in the series of responses. Subtract 1 from the information. As a result, when a plurality of questions are asked in succession, the read priority of the response data can be set in consideration of satisfaction with the series of answers.

  In addition, when the control device 103 receives information indicating the user's satisfaction level with respect to a series of responses from the product information output device 200, the control device 103 associates priority information with respect to the set of response data with respect to the set of response data. May be recorded. In this case as well, addition / subtraction may be performed on the priority information recorded in association with the set of response data depending on whether the received satisfaction is “A”, “B”, or “C”. In this way, the person in charge at the manufacturer or dealer can understand the flow of questions about what questions the user asked in what order, and the contents of the answers to them, It is possible to grasp what kind of answer is given to the flow of the question to increase the satisfaction of the user. For this reason, it is possible to further improve the user satisfaction by reviewing the answer voice data recorded in association with the question voice data by changing the answer contents or increasing the variation of the answer contents. Although an example in which the satisfaction level is evaluated in three stages of “A”, “B”, and “C” has been described here, the evaluation method is not limited to this.

(3) In the above-described embodiment, the control device 103 of the product information providing apparatus 100 records in the recording device 104 the history of response data in which the voice data of the question by the user and the voice data of the answer to the question are associated. The example to do was demonstrated. In this case, the control device 103 provides the history information of the response data recorded in the recording device 104 at a predetermined timing set in advance, for example, once a day at a predetermined time, and provides the product for which the question has been asked. You may make it transmit to the terminal which has. For example, the e-mail address of the person in charge of the manufacturer is registered in association with each piece of product information, and the control device 103 sends the history information of the response data to the person in charge of the manufacturer of the product for which the question has been made. That's fine. As a result, the manufacturer can grasp what kind of question the user has asked the product and what kind of answer has been made.

(4) In the above-described embodiment, the control device 103 does not record the identified question content in the recording device 104 and cannot read the voice data of the answer recorded in association with the question content. Explained an example of transmitting an error message to the product information output device 200. However, if the control device 103 cannot read the voice data of the answer recorded in association with the question content, the control device 103 establishes communication between the pre-registered notification destination terminal and the product information output device 200. Then, a voice call between the operator of the notification destination terminal and the user may be started. Thereby, when a question that cannot be handled by the product information providing apparatus 100 is made, the user can connect to the operator and ask the operator a question to solve the question.

  In this case, the content of the voice call between the operator of the notification destination terminal and the user may be recorded in the recording device 104. As a result, the exchange history between the user and the operator can be used to enhance the answer voice data and improve the quality of the operator.

  Alternatively, if the control device 103 cannot read out the voice data of the response recorded in association with the question content, the control device 103 determines whether to connect to the operator immediately or to receive a contact from the operator when the response is ready. You may make it make a user select. When the user selects to connect to the operator immediately, the control device 103 establishes communication with the product information output device 200 as described above, and the voice of the operator of the notification destination terminal and the user is established. Just start the call. On the other hand, when the user has selected to receive a contact from the operator when the answer is ready, the control device 103 transmits the question voice data by the user to the notification destination terminal, and the user has asked May be notified. In the notification destination terminal that has received this, the operator grasps the contents of the question of the user from the contents of the question voice data, prepares an answer to the question, and then calls the product information output device 200 from the notification destination terminal to answer. What should I do? Accordingly, the user can select whether to immediately talk to the operator or to talk to the operator when an answer is prepared, so that convenience for the user can be improved. Further, if the user selects to receive a contact from the operator when the answer is prepared, it is possible to prevent unnecessary waiting time from being generated when there is no time. In addition, when the user has selected to receive a contact from the operator when the answer is ready, the control device 103 prompts the user to input a telephone number as a contact address, and the telephone number input here is input. You may make it transmit to a notification destination terminal. Thus, the operator can answer the question by calling the user directly.

  In addition, when the user decides to purchase the product as a result of the conversation with the operator, the user can inform the operator of the purchase intention of the product. In this case, the operator operates the notification destination terminal, A product order screen may be displayed on the product information output device 200 to be operated. The user can place an order for a product for which an inquiry has been made to the operator by inputting necessary items on the displayed product order screen.

(5) In the above-described embodiment, when the control device 103 receives the voice data of the question from the user from the product information output device 200, the control device 103 outputs the voice data of the answer to the question recorded in the recording device 104. The example which read and transmits to the merchandise information output device 200 was demonstrated. However, it is also conceivable that the user asks questions about the contents included in the product information that has already been transmitted to the product information output device 200. As described above, when the answer to the question content from the user is included in the transmitted product information, the control device 103 notifies that the answer to the question content is included in the product information. The voice data may be read out as answer voice data from the recording device 104 and transmitted to the product information output device 200. Thus, the transmitted product information can be used to answer the user's question.

(6) In the above-described embodiment, the example has been described in which the user can input the contents of the question by voice and can obtain the answer to the voice by voice. According to this method, the user can make a question about the product information as if the user had a conversation with the product information output device 200. In the present invention, this is further developed, and the control device 203 displays the image of the person on the touch panel 201 and controls the operation of the person image so that the person is speaking the answer voice data. May be. Thereby, the user can ask a question about the product information as if he / she is talking with a virtual person displayed in the touch panel 201. In addition, in order to further increase the reality, the control device 203 displays a stereoscopic video of the person in the real space, and controls the operation of the stereoscopic video person so that the person is speaking the answer voice data. It may be. As a result, the user can make a question about the product information as if he / she is talking to a virtual person who appears in the real space. Furthermore, when a stereoscopic image of a person is displayed in real space in this way, a question can be made and answered to a virtual person that appears in real space. It can be used as a customer service representative (digital attendant). In addition, it is difficult for manufacturers and dealers of products to find users who are interested in products and actually send salesmen etc., but this digital attendant is interested in products. Since it is displayed on the product output device 200 operated by the user, the digital attendant who plays the role of a salesman acting based on the sales strategy can be sent to the user instantly.

(7) In the above-described embodiment, in the product information output device 200, the control device 203 transmits image data of a subject for specifying the product photographed by the user to the product information providing device 100, and product information The example which acquires merchandise information from the provision apparatus 100 and provides to a user was demonstrated. Further, the product information providing apparatus 100 has been described with respect to an example in which product information is transmitted in response to a request from the product information output apparatus 200. However, in the product information providing system 10, the user may be able to order the product after confirming the product information on the product information output device 200. In this case, for example, an order button or the like is displayed on a screen displaying product information, and when the control device 203 detects that the order button has been touched by the user, the control device 203 inputs information necessary for the order to the user. It is only necessary to prompt and transmit these as order information to the product information providing apparatus 100. In the product information providing apparatus 100, the control device 103 receives the order information from the product information output apparatus 200, receives the order of the product, and settles the price of the ordered product based on the order details of the received product. Payment information for this purpose may be transmitted to the product information output device 100. In the merchandise information output device 200, the control device 203 displays on the touch panel 201 a payment screen for the product ordered by the user based on the payment information received from the merchandise information providing device 100, and is input on the payment screen. Information may be transmitted to the product information providing apparatus 100 to make a payment. Thereby, the user can also order the product by operating the product information output device 200.

(8) In the above-described embodiment, the product information provider is assumed to be a manufacturer that manufactures the product, a store that sells the product, or the like. Further, as a user who receives provision of merchandise information, a consumer who wants to purchase merchandise or a consumer who is interested in merchandise is assumed, and the merchandise information output apparatus 200 receives merchandise information from the merchandise information providing apparatus 100. The example installed in the shop front of the store which sells the goods provided was demonstrated. In this case, for example, the product information output device 200 is installed in a department store, a supermarket, a home appliance mass retailer, a personal store, or the like, and the user operates the product information output device 200 for information on products handled in these stores. Can be obtained. However, the product information providing system 10 according to the present invention can be used in other industries besides the retail industry. An example is given below.

  For example, in the automobile industry, by introducing the product information providing system 10 according to the present invention, if the product information providing device 200 is installed in the showroom, the shortage of manpower in the showroom can be solved. Moreover, if the terminal possessed by the user is the product information providing apparatus 200, the user can acquire the product information of the car simply by taking an image of a car running on the road and accessing the product information providing apparatus 100. it can. You can also ask questions about this car.

  In addition, if the product information providing apparatus 200 is installed at the ticket office of movies and plays, the user can grasp the movie and theater performers and synopsis as product information, and further ask questions about movies and plays. You can also.

  In the cosmetics industry, if the terminal possessed by the user is the product information providing apparatus 200, the user can acquire product information on cosmetics while at home. Further, when making a question, if an image of his / her own skin is sent at the same time, the product information providing apparatus 100 diagnoses the state of the skin and answers the recommended product and voice data of advice on the skin. It can be applied to such a system.

  In addition, if this system is introduced to the publishing industry, users will be able to store information on products that have been obtained in mail-order catalogs, etc. By shooting information for specifying the posted products as a subject, it is possible to easily acquire the product information of these products and purchase the products.

  If this system is introduced into the courier industry, the delivery information of the package is recorded in the product information providing apparatus 100 as the product information, and the user operates the product information output device 200 to generate the delivery slip. The delivery information of the package can be confirmed by photographing the displayed delivery number and inquiring about the product information. In addition, when there is a question about the displayed delivery information, the user can ask the question by voice and obtain the answer. As a result, at present, it is common to inquire about the delivery status by inputting the delivery number on the screen. However, since the user can make an inquiry simply by taking a picture, the troublesome input work can be omitted. It is also possible to prevent a slip number input error.

(9) In the embodiment described above, the control device 103 of the product information providing apparatus 100 records in the recording device 104 the history of response data in which the voice data of the question by the user and the voice data of the answer to the question are associated. The example to do was demonstrated. This response data may be recorded for each user. For example, a user ID for uniquely identifying the user is issued, and the control device 203 requests the user to log in using the user ID when starting the above-described product information application. Thus, if the user ID is also sent when the image data for identifying the subject or the question voice data is transmitted to the product information providing apparatus 100, the product information providing apparatus 100 can uniquely identify the user. . In this way, if the response response data is recorded for each user, the product information provider can grasp the tendency of the question and the products that are interested in each user. The control device 103 may record the transmission history of product information for each user. Thereby, the provider of product information can grasp what product each user is interested in.

(10) In the embodiment described above, an example has been described in which the recording device 104 records response information in which the question content assumed by the user is associated with the voice data of the answer to the question content. This response information may be prepared according to the language of the country in which the product information providing system 10 is introduced, or may be able to support a plurality of languages. When responding to a plurality of languages, all the response information for the language in which the question is assumed may be prepared and recorded in the recording device 104, or for a response in a specific language such as Japanese or English. Only the language may be prepared, and other languages may be handled by translating using a known machine translation technique.

  Note that the present invention is not limited to the configurations in the above-described embodiments as long as the characteristic functions of the present invention are not impaired. Moreover, it is good also as a structure which combined the above-mentioned embodiment and a some modification.

10 Product Information Providing System 100 Product Information Providing Device 101 Operation Member 102 Connection IF
103 Control Device 104 Recording Device 105 Display Device 200 Product Information Output Device 201 Touch Panel 202 Communication Module 203 Control Device 204 Microphone 205 Speaker 206 Camera

Claims (17)

A product information providing system in which a product information providing device that provides product information and a product information output device that receives and outputs the product information from the product information providing device are connected via a communication line,
The product information output device includes:
Based on an instruction from the user, image a subject for specifying a product, and acquire product specifying image acquisition means for acquiring a product specifying image;
Product information requesting means for sending the product specifying image acquired by the product specifying image acquiring means to the product information providing device and requesting product information of the product specified based on the product specifying image; ,
Product information receiving means for receiving the product information from the product information providing device;
Commodity information presentation means for outputting the commodity information received by the commodity information receiving means and presenting it to the user;
Question voice data acquisition means for acquiring, as voice data, a question from the user for the product information output by the product information presentation means;
Answer request means for sending the question voice data acquired by the question voice data acquisition means to the product information providing device and requesting an answer to the question;
Answer receiving means for receiving voice data of answers to the question from the product information providing apparatus as answer voice data;
Voice data output means for outputting the answer voice data received by the answer receiving means,
The product information providing device includes:
Product specifying image receiving means for receiving the product specifying image from the product information output device;
A product specifying means for performing image processing on the product specifying image received by the product specifying image receiving means and specifying a product for which the user desires to obtain product information;
Product information reading means for reading the product information of the product specified by the product specifying means from among the product information recorded in advance in the recording device;
Product information transmitting means for transmitting the product information read by the product information reading means to the product information output device;
Question voice data receiving means for receiving the question voice data from the product information output device;
Question content specifying means for specifying the question content from the user based on the question voice data received by the question voice data receiving means;
The information indicating the question content assumed by the user, which is recorded in the recording device in advance, and the response information associated with the answer voice data for the question is specified by the question content specifying means Answer voice data reading means for reading the answer voice data recorded in association with the question content;
A product information providing system comprising: response voice data transmitting means for transmitting the answer voice data read by the answer voice data reading means to the product information output device. The product information providing system according to claim 1,
The product information providing device includes:
Response history information recording means for recording, in the recording device, history information of response data in which the question voice data received from the product information output device is associated with the answer voice data answered in response to the question voice data;
The answer voice data reading means reads the answer voice data preferentially from the history information when the question voice data is recorded as the history information in the recording means. Offer system. The product information providing system according to claim 2,
Satisfaction information receiving means for receiving information indicating satisfaction of the user with respect to the answer voice data transmitted from the product information output device;
Priority setting means for setting a read priority of the answer voice data based on the information indicating the satisfaction received by the satisfaction information receiving means;
The response history information recording means records information indicating the read priority of the answer voice data set by the priority setting means in the recording device in association with the response data;
The answer voice data reading means preferentially reads the answer voice data set with a high priority when the question voice data is recorded as the history information in the recording means. Product information provision system featuring In the merchandise information provision system according to claim 2 or 3,
The response history information recording unit records history information of the response data for each user. In the merchandise information provision system according to any one of claims 2 to 4,
The product information providing device includes:
A product information providing system, further comprising: history information transmitting means for transmitting the history information recorded in the recording means to a terminal of a maker that provides a questionable product. In the merchandise information provision system according to any one of claims 1 to 5,
The product information providing device includes:
If the answer voice data reading means cannot read the answer voice data recorded in association with the question content specified by the question content specifying means, the notification destination terminal registered in advance and the product A product information providing system, further comprising a voice call unit that establishes communication with an information output device and starts a voice call between an operator of the notification destination terminal and the user. The product information providing system according to claim 6,
The product information providing device includes:
A product information providing system, further comprising a call content recording means for recording the content of a voice call between the operator of the notification destination terminal and the user in the recording device. In the merchandise information provision system according to any one of claims 1 to 7,
The product information providing device includes:
A determination unit for determining whether an answer to the question content from the user specified by the question content specifying unit is included in the product information transmitted by the product information transmission unit;
When the determination means determines that the answer voice data reading means is included in the product information, the answer voice data reading means outputs voice data for notifying that the answer to the question content is included in the product information. A product information providing system which reads out from the recording device as audio data. In the merchandise information provision system according to any one of claims 1 to 8,
The product information output device includes:
First video display means for displaying a video of a person in the display device;
The product information providing system further comprising operation control means for controlling the operation of the person video so that the person video displayed by the first video display means is speaking the answer voice data. . In the merchandise information provision system according to any one of claims 1 to 8,
The product information output device includes:
Second video display means for displaying a stereoscopic video of a person in real space;
The apparatus further comprises operation control means for controlling the action of the person of the stereoscopic video so that the person of the stereoscopic video displayed by the second video display means is speaking the answer voice data. Product information provision system. In the merchandise information provision system according to any one of claims 1 to 10,
The product information providing device includes:
A product information providing system, further comprising order receiving means for receiving an order for the product specified by the product specifying means from the product information output device. The product information providing system according to claim 11,
The product information providing device includes:
When the order accepting unit accepts an order for a product, settlement information is transmitted to the product information output device for settlement information for clearing the price of the ordered product based on the order contents of the received product. Further comprising means,
The product information output device includes:
A merchandise information providing system, further comprising: a settlement screen display means for displaying a settlement screen of a product ordered by a user on a display device based on the settlement information received from the merchandise information providing apparatus. In the merchandise information provision system according to any one of claims 1 to 12,
The product information output system, wherein the product information output device is a terminal installed in a store that sells products or a portable terminal possessed by the user. In the merchandise information provision system according to any one of claims 1 to 13,
The product specifying image is an image with a character string for specifying the product as a subject for specifying the product, an image with a graphic for specifying the product as a subject for specifying the product, An image in which the product itself is an object for specifying the product, an image in which a three-dimensional object simulating the product is an object for specifying the product, and an installation in which a figure imitating the shape of the product is drawn Is one of the images used as a subject for specifying the product,
The product specifying means performs image processing on the product specifying image, extracts a subject for specifying the product from the product specifying image, and matches with pre-recorded subject data, A product information providing system in which a user specifies a product for which product information is desired to be acquired. In the merchandise information provision system according to any one of claims 1 to 14,
The product information includes product price information, product specification information, product inventory information, product delivery date information, comparison information indicating a result of comparing the product with another product, product 3D CAD data, product A product information providing system including at least one of campaign information, product website information, and product CM video information.   The product information providing apparatus according to any one of claims 1 to 15.   The product information output device according to claim 1.

Images