JP4556526B2 - Automatic teller machine - Google Patents

Description

  The present invention relates to an automatic teller machine equipped with a customer operation unit for inputting information necessary for a transaction from a customer.

  Conventionally, on the customer operation side of an automated teller machine installed in a bank or other financial institution, transaction items such as deposit, withdrawal, transfer, balance inquiry, passbook entry, etc. are displayed, and customer deposit, withdrawal, transfer In addition, a customer operation unit is provided for inputting information to the apparatus, such as balance item selection, transaction item selection such as bankbook entry, password input, and money input. The customer operation unit includes, for example, a touch panel and operation buttons, and a customer inputs necessary items to the automatic teller machine by pressing an input key or an operation button on the touch panel.

  In recent automatic teller machines, the universal design has attracted attention, and there is an apparatus having a low height from the installation surface of the automatic teller machine to the customer operation surface provided with the customer operation unit.

Further, the customer operation unit 201 is changed to one of a first state having a height and an angle suitable for a standing user and a second state having a height and an angle suitable for a wheelchair user. There is an automatic cash handling machine 1 that can handle (see, for example, Patent Document 1).
Japanese Patent Laid-Open No. 10-040440

  In the conventional automatic teller machine, if the height from the installation surface to the customer operation surface where the customer operation unit is provided is low, even a tall child can reach the customer operation unit. It is possible. In such an automatic teller machine, when a customer who brought a child makes a transaction with the automatic teller machine, the child accidentally touches and presses an input key on the touch panel or an operation button. was there. If a child accidentally presses an input key or operation button on the touch panel in this way, the device will regard the pressing of the input key or operation button as valid information input. The customer had to repeat the input operation, and there was a problem that the transaction took time.

  In addition, a child may accidentally press a number displayed as an input key on the touch panel when entering the password, and the device recognizes the pressed number as the password and inputs the password. If it is determined that the number has been entered incorrectly, and if the wrong number is entered three times in succession, the apparatus side will determine that the transaction has been terminated and the transaction will be impossible.

In order to solve the above-mentioned problem, the solution means provided in the present invention is that an automatic teller machine including a customer operation unit for inputting information necessary for a transaction from a customer, the customer operation unit being pressed. A first setting that considers the input information from the input unit to be valid when the input unit is pressed as the setting of the customer operation unit for information input; A mode for selecting the second setting provided in the customer operation unit and a second setting for determining that the input information from the input unit is valid when the pressed state of the input unit is continued for a predetermined time or more. When the mode key is not pressed, the first setting is the setting of the customer operation unit for information input. When the mode key is pressed, the second setting is the information input. Setting of the customer operation unit for It is characterized in that the.

According to the present invention, even when a customer who brought a child makes a transaction with an automatic teller machine, even if the child accidentally touches and presses the input key of the customer operation unit, the customer Can be input accurately. Therefore, there is no redo of the input operation that occurs when the child accidentally touches and presses the input unit of the customer operation unit. As a result, trading does not take time.

  Moreover, since the child does not accidentally press the number displayed as the input unit in the customer operation unit when inputting the personal identification number, it is determined that the transaction is interrupted on the device side, and the transaction becomes impossible. There will be no loss and it will be possible to conduct transactions reliably.

  Embodiments of the present invention will be described below with reference to the drawings. In addition, the same code | symbol is attached | subjected to the element common to each drawing.

  1 is a side view showing an automatic teller machine according to a first embodiment, FIG. 2 is an explanatory view showing a customer operation unit of the automatic teller machine according to the first embodiment, and FIG. 3 is a front view showing a child board according to the first embodiment. is there.

  In FIG. 1, on the customer operation surface 2 of the automatic teller machine 1 installed in a financial institution such as a bank, as shown in FIG. 2, transaction items such as deposit, withdrawal, transfer, balance inquiry, and passbook entry are provided. There is provided a customer operation unit 11 for displaying and inputting information to the device such as deposit, withdrawal, transfer, balance inquiry, selection of transaction items such as entry of passbook, input of password, input of amount, etc. ing. The customer operation unit 11 is composed of, for example, a touch panel or operation buttons, and necessary items are input to the automatic teller machine 1 when the customer touches input keys on the touch panel or operates the operation buttons. In this embodiment, the customer operation unit 11 is a touch panel system.

  In addition, a child board 3 which is a play equipment that a child can push and play is provided at the height of the child's eye on the housing surface (outer surface) 1a of the automatic teller machine 1. As shown in FIG. 3, the child board 3 includes a plurality of buttons, a speaker 4, and a light source 5. A first buzzer sound is output from the speaker 4 when pressed as a button. There are provided a button 6, a second button 7 that illuminates the light source 5 when pressed, and a third button 8 that outputs words, songs, or music from the speaker 4 when pressed.

Next, the operation of the automatic teller machine 1 in the above configuration will be described.
In FIG. 1 and FIG. 3, when a customer 9 who brings a child 10 makes a transaction with the automatic teller machine 1, the customer 9 causes the child 10 to pay attention to the child board 3. For example, when the child 10 presses the first button 6, the fact that the first button 6 is pressed is transmitted to a control unit (not shown) provided in the automatic teller machine 1, and is controlled by the control unit. A predetermined buzzer sound is output from the speaker 4. When the child 10 presses the second button 7 on the child board 3, the fact that the second button 7 has been pressed is transmitted to the control unit, and the light source 5 is illuminated by the control of the control unit. Further, when the child 10 presses the third button 8 on the child board 3, the fact that the third button 8 is pressed is transmitted to the control unit, and words, songs, Or music is output.

  In this way, while the customer 9 is making a transaction with the automatic teller machine 1, the child 10 presses a button on the child board 3 to output a buzzer sound, a word, a song, or music that is output from the automatic teller machine 1. You can listen and enjoy watching the color change. Since the customer 9 makes a transaction with the automatic teller machine 1 while the child 10 is playing with the child board 3, the customer 9 can make an accurate input from the customer operation unit 11.

  As described above, in the first embodiment of the present invention, the child operation board 3 is provided from the installation surface of the automatic teller machine 1 by providing the child board 3 for the child on the housing surface 1a of the automatic teller machine 1. Even if the child 10 is not tall and can reach the customer operation unit 11 even if the child 10 is not tall, the child 10 can play with the buttons on the child board 3. There is no possibility that the input key of the customer operation unit 11 is touched and pressed by mistake. Accordingly, there is no re-input operation that occurs when the child 10 touches and presses the input key of the customer operation unit 11 by mistake. As a result, trading does not take time.

  Moreover, since the child 10 does not accidentally press the number displayed as the input key on the customer operation unit 11 when inputting the personal identification number, it is determined that the transaction is interrupted on the device side, and the transaction becomes impossible. This makes it possible to trade reliably.

  Next, a second embodiment of the present invention will be described. In addition, the same code | symbol is attached | subjected to the location similar to the said Example 1, and description is abbreviate | omitted. FIG. 4 is a side view showing the automatic teller machine according to the second embodiment.

  In FIG. 4, the customer operation surface 22 of the automatic teller machine 21 of the second embodiment is provided with a customer operation unit having the same configuration as the customer operation unit 11 of the first embodiment. A child guard 23, which is a guard member that is located between the customer operation unit and the customer and prevents a person other than the customer who is doing business from touching the customer operation unit, is located at the customer side end 22 a of the customer operation surface 22. Is provided.

  The child guard 23 protrudes from the customer operation surface 22 by a predetermined height, thereby preventing a person other than the customer who is doing business from touching the customer operation unit. The child guard 23 is provided so as to be rotatable about a fulcrum 24 and protrudes from and retracts from the customer operation surface 22. The child guard 21 includes a lock mechanism (not shown) and can fix the position. A housing portion (not shown) for housing the child guard 23 is formed on the housing surface 21 a of the automatic teller machine 21. Therefore, the child guard 23 is fixed in a state where it is raised by a lock mechanism (not shown) as shown in FIG. 4 and is positioned between the customer standing on the front face of the automatic teller machine 21 and the customer operation unit. Further, when not in use, it can be stored in the storage section.

Next, operation | movement of the automatic teller machine 21 in the said structure is demonstrated.
In FIG. 4, when a customer 9 who brings a child 10 makes a transaction with the automatic teller machine 21, the customer 9 rotates a child guard 23 stored in a storage unit (not shown) around a fulcrum 24. Stand and fix the position by a lock mechanism (not shown). As a result, even if the child 10 reaches out, the child guard 23 does not touch the customer operation unit. Therefore, the customer 9 can perform an accurate input from the customer operation unit.

  The child guard 23 may be fixed to the automatic teller machine 21 instead of the pivoting type, and may be placed between the customer 9 standing at the front of the automatic teller machine 21 and the customer operation unit. Alternatively, the child guard can be slid up and down, and the child guard is raised by the sliding mechanism, so that the child guard is placed between the customer 9 standing on the front face of the automatic teller machine 21 and the customer operation unit, and is lowered. You may make it evacuate from between the customer 9 standing in front of the deposit machine 21 and the customer operation unit.

  As described above, in the second embodiment of the present invention, the child guard 23 is provided between the customer operation unit of the automatic teller machine 21 and the customer, and prevents a person other than the customer who is doing business from touching the customer operation unit. Therefore, as in the first embodiment, the height from the installation surface of the automatic teller machine 21 to the customer operation surface 22 where the customer operation unit is provided is low, and therefore the child 10 is not tall. However, even if it is possible to reach the customer operation unit, even if the child 9 who has brought the child 10 is dealing with the automated teller machine 21 and the child 10 reaches out, the child guard 23, the customer operation unit does not reach the hand and the child 10 does not touch the input key of the customer operation unit and press it by mistake. Therefore, there is no redo of the input operation that occurs when the child 10 accidentally touches and presses the input key of the customer operation unit. As a result, trading does not take time.

  Moreover, since the child 10 does not accidentally press the number displayed as the input key on the customer operation unit when inputting the personal identification number, it is determined that the transaction is interrupted on the device side, and the transaction becomes impossible. Therefore, it is possible to make a transaction with certainty.

  Next, a third embodiment of the present invention will be described. In addition, the same code | symbol is attached | subjected to the location similar to the said Example 1 and Example 2, and description is abbreviate | omitted. FIG. 5 is a side view showing the automatic teller machine according to the third embodiment, and FIG. 6 is an explanatory view showing a customer operation unit of the automatic teller machine according to the third embodiment.

  As shown in FIGS. 5 and 6, the customer operation surface 32 of the automatic teller machine 31 of the third embodiment is provided with a customer operation unit 33 having the same configuration as the customer operation unit 11 of the first embodiment. Yes. In the automatic teller machine 31 according to the third embodiment, when displaying transaction items such as deposit, withdrawal, transfer, balance inquiry, and bankbook entry as input keys on the customer operation unit 33, the customer operation for inputting information is performed. The “child mode” for switching the setting of the section 33 is also displayed as an input key.

  The input key is an input unit for inputting information to the automatic teller machine 31 when pressed by the customer (contacted by the customer), and when the “child mode” is selected by the customer, When all the input keys displayed on the unit 33 and pressed by the automatic teller machine 31 are regarded as input, the input information from the input key is validated when the input key is pressed for more than a certain time. It is set to be regarded. That is, in the present embodiment, as the setting of the customer operation unit 33 for inputting information, when the input key is pressed, the first setting that regards the input information from the input key as valid and the pressing of the input key If the state continues for a certain time or longer, the information is provided with two settings of the second setting that the input information from the input key is regarded as valid, and either the first setting or the second setting is selected and the information is selected. This is the setting of the customer operation unit 33 for input.

Next, operation | movement of the automatic teller machine 31 in the said structure is demonstrated.
In FIG. 5, the customer operation unit 33 of the automatic teller machine 31 displays a plurality of transaction items and “child mode” as shown in FIG. 6 as input keys in a transaction waiting state. The setting of the customer operation unit 33 for inputting information is the first setting. When the customer 9 who brought the child 10 in this state performs a transaction with the automatic teller machine 31, the customer 9 touches and presses the portion where the “child mode” is displayed on the customer operation unit 33, and the “child mode” ”Is selected. The selection of “child mode” is transmitted from the customer operation unit 33 to a control unit (not shown) provided in the apparatus. Then, the control unit is displayed on the customer operation unit 33, and when the input key is pressed for more than a predetermined time in all the input keys that the automatic teller machine 31 regards as input by being pressed, the input key The second setting is regarded as valid input information from.

  Therefore, the customer 9 who brought the child 10 selects the transaction item by pressing the input key for a certain time or more, and even if the child 10 erroneously presses the input key for a moment during this input, Since the apparatus does not regard the input of this information as a valid input, the input content does not change. Therefore, the customer 9 can continue the transaction. As a result, even if the child 10 accidentally touches and presses the input key of the customer operation unit 33, the customer 9 can perform an accurate input from the customer operation unit 33. When the transaction ends, the setting of the customer operation unit 33 for inputting information returns from the second setting to the first setting.

  As described above, in the third embodiment of the present invention, as the setting of the customer operation unit 33 for inputting information of the automatic teller machine 31, when the input key is pressed, the input information from the input key is regarded as valid. And a second setting that regards input information from the input key as valid when the input key is pressed for a predetermined time or longer, and either the first setting or the second setting is provided. As a result of the setting of the customer operation unit 33 for information input being selected, the customer operation unit 33 is provided from the installation side of the automatic teller machine 31 as in the first and second embodiments. The height to the operation surface 32 is low, and therefore, even the child 10 who is not tall can reach the customer operation unit 33, and the customer 9 who brought the child 10 has the automatic teller machine 31. Child 10 mistakenly customer while doing business Even if accidentally pressed touching the input key of the work unit 33, the customer 9 can perform a precise input from the customer operation unit 33. Accordingly, there is no re-input operation that occurs when the child 10 touches and presses the input key of the customer operation unit 33 by mistake. As a result, trading does not take time.

  Further, even when the child 10 accidentally presses the number displayed as the input key on the customer operation unit 33 when inputting the personal identification number, if the pressing time does not continue for a certain time or longer, the cash dispenser 31 Since it is not regarded as an input of valid information, it is determined that the transaction is interrupted on the device side, and the transaction is not impossible, and the transaction can be surely performed.

  Furthermore, in the conventional automatic teller machine, when the customer presses the input key for a long time, the device side regards it as an input error, but the customer presses the input key for a long time by switching the setting of the customer operation unit. However, the device side regards it as valid information input. As a result, even when the customer slowly presses the input key and inputs information, as in the case of an elderly person, it is possible to securely conduct a transaction.

It is a side view which shows the automatic teller machine of Example 1. FIG. It is explanatory drawing which shows the customer operation part of the automatic teller machine of Example 1. FIG. It is a front view which shows the child board of Example 1. FIG. It is a side view which shows the automatic teller machine of Example 2. FIG. It is a side view which shows the automatic teller machine of Example 3. FIG. It is explanatory drawing which shows the customer operation part of the automatic teller machine of Example 3.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic teller machine 3 Child board 11 Customer operation part 21 Automatic teller machine 23 Child guard 31 Automatic teller machine 33 Customer operation part

Claims (1)

In an automated teller machine equipped with a customer operation unit that inputs information necessary for transactions from customers,
The customer operation unit includes an input unit for inputting information to the device when pressed,
As the setting of the customer operation unit for information input, when the input unit is pressed, a first setting that regards input information from the input unit as valid,
A second setting in which the input information from the input unit is regarded as valid when the pressed state of the input unit is continued for a certain period of time;
A mode key disposed on the customer operation unit for selecting the second setting;
When the mode key is not pressed, the first setting is the setting of the customer operation unit for information input, and when the mode key is pressed, the second setting is the customer for information input. An automatic teller machine characterized in that it is set as an operation unit .

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