JPH10149258A - Input operation device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enable both a right-handed and a left-handed customer to change an operation position to an easy-to-operate position and smoothly perform input operation by setting a right or left operation-side hand of an operator and changing the operation position according to the set operation-side hand. SOLUTION: When a customer performs transaction operation, an operating- hand selection screen 21 is displayed on a CRT 12 prior to the transaction operation to make the customer to select his or her operating hand for input operation. When the customer selects a left key 22 for left-hand operation and performs touch operation, an input screen for left-hand operation matching the left-handed customer is displayed thereafter on a CRT 12 to enable smooth input operation from the left side. When the customer selects a right key 23 for right-hand operation and performs touch input, an input screen for right-hand operation matching the right-handed customer is displayed thereafter on the CRT 12 to enable smooth input operation from the right side.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an input operation device mounted on a customer service panel of an automatic teller machine (ATM) or an automatic ticket vending machine, and more particularly, to a display position corresponding to a dominant hand of a customer. Input operation device with improved input operability.

[0002]

2. Description of the Related Art An ATM input operation unit will be described below as an example. As shown in FIG. 16, the ATM has a passbook insertion slot 162 and a card insertion slot 1 on the front of an apparatus main body 161.
63, a coin slot 164, a bill slot 165, and a touch input display 166, permitting transaction operations such as deposit, withdrawal, transfer, passbook entry, and balance inquiry.

In recent years, as an input operation unit for inputting transaction information to such an ATM, a touch input display 166 having an easy input operability for inputting with a fingertip or a pen tip has been frequently used.

However, since this type of touch input display guides the display without considering the dominant hand of the operator, the hand or arm of the operator obstructs a part of the display screen during the input operation. In this case, you have to take your hands off, raise your arms, or take an unnatural viewing position, such as looking obliquely so that you can see the display part. Therefore, there has been a demand for the development of an input display capable of performing a smooth input operation while looking at the display screen naturally.

[0005]

Accordingly, the present invention allows the position of the input operation unit to be changed in accordance with the dominant hand of the customer, and allows the right-handed and left-handed customers to easily operate the input operation unit. It is an object of the present invention to provide an input operation device capable of performing a smooth input operation by changing to an input operation device.

[0006]

According to the first aspect of the present invention,
An input operation device for performing an input operation via an operation unit, wherein setting means for setting the left or right operation side hand of an operator operating the operation unit, and an operation side hand set by the setting means An operation position changing means for changing the operation position of the operation unit in response to the request is provided.

According to a second aspect of the present invention, there is provided an input operation device for performing an input operation via an operation unit, wherein a detection unit for detecting an operation user's hand of an operator operating the operation unit, and the detection unit And an operation position changing unit that changes the operation position of the operation unit according to the hand of the operation user detected by the operation unit.

According to a third aspect of the present invention, there is provided an input operation device which is operated by an operator through an operation section, wherein a medium in which information of a hand of the operator who uses the operation is recorded, A medium receiving means for receiving, and an operation position changing means for changing an operation position of the operation unit based on recording information recorded on the medium when the medium receiving means receives the medium.

The invention according to claim 4 is characterized in that the operation unit is constituted by a display screen on which input is permitted.

[0010] The invention according to claim 5 is characterized in that the touch input section displayed on the display screen with touch input allowed is displayed on the hand of the operator on the operation use side.

[0011]

According to the present invention, when the operator performs an input operation on the operation unit, if the operator inputs and sets either the right or left hand to use the operation, the operator responds to the set hand to use the operation. The operation position changing means changes the operation position of the operation unit.

In addition, when the operator performs an input operation on the operation unit, if the detecting means detects the hand on the operation use side of the operator,
The operation position changing means changes the operation position of the operation unit in accordance with the detected hand of the operation user.

Further, when the operator performs an input operation on the operation unit, when the medium receiving unit receives the medium, the operation position changing unit changes the operation position of the operation unit based on the recording information recorded on the medium. .

Further, when the operator performs an input operation on the display screen, the input position and the display position of the display screen are changed to a position corresponding to the hand of the operator on the operation user side to use the input. Similarly, when the operator performs an input operation on the display screen, the touch input unit displayed on the display screen is displayed on the side of the operator who uses the operation.

[0015]

As a result, prior to the input operation, if the operator sets the right or left hand of the input operation side, the operation position where the input operation should be performed at the position corresponding to the hand of the operator using the operation side. Therefore, the input operation can be performed at a position where the operator can easily operate. Therefore, even if the operator is a right-handed operator or a left-handed operator, the input operation can be smoothly performed at an operation position suitable for the operator.

Further, if the operator's hand on the operation side of right-hand use or left-hand use is detected, and the operation position of the operation unit is made to correspond to the detected hand on the operation use side, automatic operation is possible. It can be changed to an operation position suitable for the operator.

Further, the information on the hand of the operator who uses the operation is recorded on a medium, and the operation position of the operation section is changed by reading the recorded information recorded on the medium. Then, the operation position can be automatically changed according to the insertion of the medium.

Further, if the input position and the display position displayed on the display screen are allowed to be changed according to the operator's operation and use side, the image input device of various automatic transaction machines can be used. Can be applied to

Further, if the touch input section displayed on the display screen is displayed on the hand of the operator on the operation use side,
The touch input unit is located on one side of the display screen corresponding to the hand on the operation side, making it easy to perform input operations, and displaying a screen dedicated to display on the other side, so that the hands and arms of the operator are in the way. Instead, the display contents on the display screen can be easily viewed. Therefore, visibility can be improved, and stable input operation with high reliability and serviceability can be performed.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below in detail with reference to the drawings. [First Embodiment] FIG. 1 shows an AT with a dominant hand display screen selection function.
M indicates that the ATM with the dominant hand display screen selection function is L
A CRT 12 also serving as a touch panel for displaying and guiding a transaction operation to a customer, a passbook insertion slot 13, a card insertion slot 14, and a coin entrance 15 on the upper front surface of the apparatus main body 11 having a shape.
, And a bill entrance 16, and deposit, withdraw, transfer,
Transactions such as passbook entry and balance inquiry are permitted.

Among them, the CRT 12 has a touch input function for displaying various transaction display guides and operation procedures thereof, and for allowing a touch input corresponding to a display portion displayed on the screen. Further, the CRT 12 has a dominant hand display screen selection function for setting a display screen according to the dominant hand of the customer.

FIG. 2 shows an example of a dominant hand selection screen 21 of the CRT 12. The dominant hand selection screen 21 displays a left-handed left key 22 and a right-handed right key 23 on the left and right. Please press the side. "And prompt the customer to select and enter at the start of the transaction.

FIG. 3 shows an example of a left-handed input screen 31 displayed on the CRT 12. The left-handed input screen 31 has input operation keys 32 such as a numeric keypad, an amount unit key, a cancel key, and a correction key on the left side of the screen. Then, a display-only item 33 such as a display guidance message or a transaction amount is displayed on the right side. Thus, for the customer who has selected the left-handed input screen 31, the input operation keys 32 displayed on the left side of the screen 31 are located closer to the left hand side of the operator, so that the user can easily perform touch input operations. Also,
Since the right display-only item 33 is displayed on the right side, the left hand for input operation does not move to the right over the screen 31, so that the operator's left hand is not in the way, and the right display-only item 33 is displayed. It can be seen naturally from beginning to end, and input operations suitable for left-handed operators can be performed.

FIG. 4 shows an example of a right-handed input screen 41 displayed on the CRT 12. The right-handed input screen 41 has input operation keys such as a numeric keypad, an amount unit key, a cancel key, and a correction key on the right side of the screen. 42 is displayed, and display-only items 43 such as a display guide text and a transaction amount are displayed on the left side. Thus, for the customer who has selected the right-handed input screen 41, the input operation keys 42 displayed on the right side of the screen 41 are located closer to the right hand side of the operator and are in a position where the touch input operation can be easily performed. Also,
Since the left display-only item 43 is displayed on the left side, the right hand to be input does not move to the left over the screen 41, so that the operator's right hand does not interfere, and the left display-only item 43 is displayed. It can be seen naturally from beginning to end, and input operations suitable for right-handed operators can be performed.

FIG. 5 shows an ATM with a dominant hand display screen selection function.
A control circuit block diagram of FIG.
Control each circuit device according to the program stored in the
The necessary data is stored in the RAM 53 in a readable manner.

The CPU 51 is provided with an interface 54
Via the CRT 12, passbook processing unit 55, card processing unit 5
6, coin processing unit 57, bill processing unit 58, statement processing unit 5
9, a journal processing unit 60, a center communication processing unit 61, a remote monitoring device (CRMC) communication processing unit 62, and a staff panel processing unit 63 are connected.

When the customer performs a touch input operation on the input operation keys 32 and 42 displayed on the input screen, the CRT 12
A touch input signal at a display position corresponding to the display portion is captured by the CPU 51 via the touch panel 12a, and the display content specified by the CPU 51 is displayed and output on the display 12b of the CRT 12.

The passbook processing unit 55 reads the transaction data of the passbook inserted into the passbook insertion slot 13 and writes and updates the updated data. The passbook print section performs the entry processing of the transaction data and unregistered data in the print field of the passbook. Further, the passbook is returned to the passbook insertion slot 13 when the transaction is completed or canceled.

The card processing section 56 reads the transaction data of the cash card inserted into the card insertion slot 14, writes the updated data, and discharges the card to the card insertion slot 14 when the transaction is completed or canceled.

The coin processing unit 57 takes in the coins inserted into the coin entrance 15 to receive and process the coins, and discharges the coins from the coin entrance 15 at the time of withdrawal and withdrawal of the deposit.
The banknote processing unit 58 takes in the banknotes inserted into the banknote inlet / outlet 16 and performs a receiving process, and discharges the banknotes from the banknote inlet / outlet 16 at the time of withdrawal and at the time of payment cancellation. The statement processing unit 59 issues a statement describing transaction data of various transaction contents such as deposit / withdrawal transactions and balance inquiry for each transaction. The journal processing unit 60 stores a journal (copy slip) having the same recorded content in the apparatus every time a statement slip is issued. The center communication processing unit 61 transmits the edited deposit / withdrawal request message, bookkeeping request message, and the like to the center 64, and receives and processes automatic transaction data such as deposit / withdrawal responses and bookkeeping data sent from the center 64. The CRMC communication processing unit 62 transmits the detected data of the ATM to the CRMC, and receives and processes the response data returned from the CRMC. Staff panel processing unit 63
Allows input and output of processing data to a clerk panel provided in an ATM to execute a clerk operation such as a banknote / coin attachment / detachment operation, a distribution / scrutiny process, a failure recovery and a maintenance check.

The processing operation of the ATM having the dominant hand display screen selecting function thus configured will be described with reference to the flowchart of FIG. Now, when a customer performs a transaction operation, prior to the transaction operation, the CRT 12 displays, as shown in FIG.
The dominant hand selection screen 21 is displayed, and the customer is caused to select the dominant hand on the input side (step n1).

When the customer selects the left-handed left key 22 from the dominant hand selection screen 21 and touch-inputs it (step n 2), the CRT 12 thereafter becomes a left-handed person suitable for the left-handed customer as shown in FIG. Input screen 31 is displayed, and the input operation is smoothly performed from the left side (step n3).
).

On the other hand, when the customer selects the right-handed right key 23 from the dominant hand selection screen 21 and touch-inputs it, the CRT 12 thereafter, as shown in FIG. The input screen 41 is displayed, and the input operation is smoothly performed from the right side (step n4).

[Second Embodiment] FIG. 7 shows an ATM with a dominant hand detection function. The ATM with a dominant hand detection function has a CRT 72 serving also as a touch panel, a passbook insertion slot 73, , Card slot 74
, A coin entrance 75, and a bill entrance 76, permitting transactions such as deposit, withdrawal, transfer, passbook entry, balance inquiry and the like.

Among them, the CRT 72 has a touch input function of displaying various transaction display guides and operation procedures thereof, and accepting a touch input corresponding to the display portion displayed on the screen. A dominant hand detection function for automatically detecting a dominant hand is provided, and the display screen of the CRT 72 is switched to a left-handed or right-handed display screen suitable for the input operation of the customer according to the dominant hand. .

FIG. 8 shows an example of a CRT dominant hand detection screen 81. The CRT dominant hand detection screen 81 is provided with a left hand detection sensor S1 and a right hand detection sensor S2 at left and right positions in front of the CRT. CRT72 with sensor S1
The left area 82 of the left side space in front of the CRT 72 is detected by the right handedness detection sensor S2.

For example, when the customer enters the CRT 7 from just before the ATM.
When the input operation is performed on the CRT 72, the hand or arm of the customer extended toward the CRT 72 is detected by the left or right detection sensor S1, S2 to detect the dominant hand of the customer.
4, when the input operation is performed on the CRT 72, the right hand detection sensor S2 is turned ON and the left hand detection sensor S1 is turned on.
Is off, it detects that it is a right-handed use.

FIG. 9 shows a control circuit block diagram of a CRT. A CPU 91 controls each circuit device according to a program stored in a ROM 92 and stores necessary data in a RAM.
At 93, it is stored so as to be readable.

The CPU 91 turns on one of the left and right hand detection sensors S1 and S2 and turns off the other.
In this case, it is determined that the customer has performed an input operation, and at the same time, the dominant hand of the customer is determined, and the input screen for the left-handed input screen or the right-handed input screen that is easier to operate is determined according to the determination result Is displayed.

Further, information on the dominant hand of the customer can be recorded in a passbook or card that uses and uses ATMs.
In this case, when a passbook or card is inserted, the internal passbook processing unit 94 or card processing unit 95 can read the dominant hand information and automatically switch to an input screen that is easy for the customer to operate.

The display processing operation of the ATM with the dominant hand detection function thus configured will be described with reference to the flowchart of FIG. Now, the CRT 72 displays a transaction waiting screen on the CRT 72, which displays transaction items that allow deposit / withdrawal transactions.
When the input operation is performed with the hand reaching up, the left hand detection sensor S1 or the right hand detection sensor S2 detects the customer's hand or arm that has reached the hand, and detects the customer's dominant hand (step n11).
To n13).

At this time, if the left handedness detection sensor S1 detects that an input operation has been performed in the left area 82 from the data of the two detection sensors S1 and S2 (step n14), the CPU 91
Determines that the customer's dominant hand is the left hand, and the CRT 72
Then, an input screen suitable for a left-handed customer is displayed and the input operation is smoothly performed from the left side (step n15).

On the other hand, as shown in FIG. 8, when the right handedness detection sensor S2 detects that the input operation has been performed in the right area 83 from the data of the two detection sensors S1 and S2, the CPU detects the CPU.
91 determines that the dominant hand of the customer is the right hand, and the CRT
At 72, an input screen suitable for right-handed customers is displayed, and an input operation is smoothly performed from the right side (step n16).

In addition, the detection sensor S
If a passbook or card in which dominant hand information is recorded in advance is inserted in addition to the detection at 1 and S2, when the dominant hand information is read by the passbook processing unit 94 or the card processing unit 95,
The CPU 91 can switch to an input screen that is easy for the customer to operate according to the read dominant hand information.

[Third Embodiment] FIG. 11 shows an ATM with a dominant hand image detecting function.
M is a CRT 112 also serving as a touch panel, a passbook insertion slot 113,
A card insertion slot 114, a coin slot 115, a bill slot 116, and a video camera 117 are provided to permit transactions such as deposits, withdrawals, transfers, passbook entries, balance inquiries, and the like.

Among them, the CRT 112 has a touch input function for displaying various transaction display guides and operation procedures thereof, and for allowing a touch input corresponding to a display portion displayed on the screen. In addition, it has a dominant hand detection function of automatically acquiring the dominant hand of the customer who performs an input operation on the CRT 112 and automatically detecting the dominant hand of the customer by acquiring an image with the video camera 117. The display screen of the CRT 112 is displayed in accordance with the dominant hand. The display is switched to a left-handed or right-handed display screen suitable for an input operation. The video camera 117 is disposed at a detection position where the movement of a hand moving on the CRT 112 can be received.

FIG. 12 shows a dominant hand image acquisition screen 121, which captures the movement of the hand 123 when the customer 122 performs an input operation with the video camera 117.
As indicated by an imaginary line in FIG. 2, it is detected whether the left input operation or the right input operation is performed based on the movement of the left or right hand 123 moving on the CRT 112.

FIG. 13 shows a difference image 131, in which an image acquisition area 132 on the right hand side and an image acquisition area 13 on the left hand side are shown.
The left and right hands on the input operation side of the customer are determined by comparing the difference between the left hand and the right hand.

For example, when the customer performs an input operation on the CRT 112, and detects the amount of fluctuation of the right hand or the right arm of the customer who has operated his / her hand above and below the CRT 112, the right-handed use is detected in accordance with the image detection data. judge.

FIG. 14 is a block diagram showing a control circuit of the CRT. When a customer performs a touch input operation on an input operation key displayed on the CRT 112, a CRT control section 141 outputs a touch input signal of a display position corresponding to the display portion to the touch panel. The display contents are taken into the CRT control section 141 via the CRT 112a, and the display contents instructed by the CRT control section 141 are displayed on the CRT 112.
Is displayed on the display 112b.

The image acquired by the video camera 117 is analyzed by the CRT control unit 141 to determine whether the customer who has performed the touch input operation is left-handed or right-handed. The left-handed input screen or the right-handed input screen is determined according to the determined dominant hand. The input screen for the dominant user or the user-friendly input screen is displayed.

The processing operation of the ATM with the dominant hand image detecting function thus configured will be described with reference to the flowchart of FIG. Now, when the customer starts inputting on the transaction standby screen of the CRT 112 displaying the transaction items, the video camera 117 detects the extended hand or arm of the customer, and as shown in FIG. An image of the movement is acquired (steps n21 to n23), and from this acquired image, the CRT controller 141 compares the amount of movement of the hand or arm of the customer who has moved up and down between the left hand side and the right hand side (steps n24 to n26). If the left hand side is large, the CRT control unit 141 determines that the customer is a left-handed customer, and displays an input screen suitable for the left-handed customer on the subsequent CRT 112, and performs an input operation from the left side.
Since the hands do not cross on the screen, the input operation can be performed smoothly (step n27).

On the other hand, as shown in the difference image of FIG.
Is detected, the CRT control unit 141 determines that the dominant hand for which the customer performs the input operation is the right hand, and displays an input screen suitable for the right-handed customer on the subsequent CRT 112 and allows the CRT 112 to perform the input operation from the right side. Since there is no intersection on the screen, the input operation can be performed smoothly (step n28). Also, when the dominant hand cannot be used with luggage or the like and is operated with the other hand, it is possible to automatically switch to a display screen corresponding to the other hand and perform a smooth input operation.

As described above, prior to the input operation to the CRT, when the customer touches and designates the dominant hand on either side of the input operation, the display is output at a position where the customer can easily operate. Whether the customer is right-handed or left-handed, the input operation can be smoothly performed at an operation position suitable for the customer. In addition, if the hand on the side used by the customer, whether using the right hand or the left hand, is detected, and the input position of the CRT is changed according to the detected hand on the side using the operation, automatically suitable for the customer. It can be changed to the input operation position. Further, the information of the hand on the side of the input operation of the customer is recorded on a passbook or a card, and the recorded information recorded on the passbook or the card is read.
If the display of the input operation position of the RT is changed to an easily operable position, the input operation position can be automatically changed according to insertion of a passbook or a card.

In correspondence between the present invention and the configuration of the above-described embodiment, the input operation device of the present invention is provided with each AT of the embodiment.
M, corresponding to the CRTs 12, 72, and 112 provided in the M. Similarly, the operation unit, the touch input unit, and the display screen
The setting means corresponds to the input operation keys 32 and 42 of the RT.
The operation position changing means corresponds to a left-handed left key 22 and a right-handed right key 23 of the dominant hand selection screen 21.
U51, 91 and the CRT control unit 141, and the detecting means includes a left-handed detection sensor S1 and a right-handed detection sensor S2.
And the video camera 117, the medium corresponds to a passbook and a card, and the medium receiving means is the passbook insertion slot 7.
3. Corresponding to the card insertion slot 74 and its passbook processing section 94 and card processing section 95, but the present invention is not limited to the configuration of the above-described embodiment.

[Brief description of the drawings]

FIG. 1 is an external perspective view of an ATM with a dominant hand display screen selection function according to a first embodiment of the present invention.

FIG. 2 is a display diagram showing an example of a dominant hand selection screen of the CRT according to the first embodiment of the present invention.

FIG. 3 is a display diagram showing an example of a left-handed input screen of the CRT according to the first embodiment of the present invention.

FIG. 4 is a display diagram showing an example of a right-handed input screen of the CRT according to the first embodiment of the present invention.

FIG. 5 is a control circuit block diagram of the ATM with a dominant hand display screen selection function according to the first embodiment of the present invention.

FIG. 6 is a flowchart showing a processing operation of the ATM with a dominant hand display screen selection function according to the first embodiment of the present invention;

FIG. 7 is an external perspective view of an ATM with a dominant hand detection function according to a second embodiment of the present invention.

FIG. 8 is a detection explanatory diagram showing an example of a dominant hand detection screen of a CRT according to a second embodiment of the present invention.

FIG. 9 is a control circuit block diagram of a CRT according to a second embodiment of the present invention.

FIG. 10 is a flowchart showing a display processing operation of the ATM with a dominant hand detection function according to the second embodiment of the present invention.

FIG. 11 is an external perspective view of an ATM with a dominant hand image detection function according to a third embodiment of the present invention.

FIG. 12 is an explanatory diagram of a dominant hand image acquisition screen according to a third embodiment of the present invention.

FIG. 13 is an explanatory diagram showing an example of a difference image according to the third embodiment of the present invention.

FIG. 14 is a control circuit block diagram of a CRT according to a third embodiment of the present invention.

FIG. 15 is a flowchart showing a processing operation of the ATM with a dominant hand image detection function according to the third embodiment of the present invention.

FIG. 16 is a perspective view of an essential part showing an example of an input operation unit of a conventional ATM.

[Explanation of symbols]

 12, 72, 112 CRT 21 Dominant hand selection screen 22 Left-handed left key 23 Right-handed right key 31 Left-handed input screen 32, 42 Input operation keys 33, 43 Display-only item 41 Right Dominant input screens 51 and 91 CPU 73 Passbook insertion slot 74 Card insertion slot 81 CRT dominant hand detection screen S1 Left-handed detection sensor S2 Right-handed detection sensor 94 Passbook processing unit 95 Card processing unit 117 Video Camera 121: Dominant hand image acquisition screen 131: Difference image 141: CRT control unit

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁶ Identification code FI G09G 5/00 550 G06F 15/30 A 320

Claims (5)

[Claims] 1. An input operation device for performing an input operation via an operation unit, comprising: setting means for setting a left or right operation side of an operator who operates the operation unit; An input operation device including an operation position changing unit that changes an operation position of an operation unit according to a hand on an operation side. 2. An input operation device for performing an input operation via an operation unit, comprising: detection means for detecting an operation user side hand of an operator operating the operation unit; and an operation user side detected by the detection means. An input operation device comprising an operation position changing unit that changes an operation position of an operation unit according to a hand of the user. 3. An input operation device operated by an operator through an operation unit, the medium recording information of a hand on the side of the operator who uses the medium, a medium receiving means for receiving the medium, An input operation device comprising: an operation position changing unit that changes an operation position of an operation unit based on recording information recorded on the medium when the medium receiving unit receives the medium. 4. The input operation device according to claim 1, wherein the operation unit is a display screen on which input is permitted. 5. The input operation device according to claim 4, wherein the touch input unit displayed on the display screen is displayed on a hand of the operator who uses the operation.