JPH10154127A - Automatic processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To effectively use the processing waiting time of a user by displaying the animation information corresponding to the attribute information on the user during the user's waiting time. SOLUTION: An ATM (automatic teller machine) 101 is connected to a host computer 100, and a user inputs his password number. When the user is confirmed by the computer 100, the computer 100 retrieves the attribute information on the user and sends it to the ATM 101. The ATM 101 displays a normal transaction screen and also displays a relative screen during the user's waiting time based on the received attribute information. These display operations are performed in the timing when the user pushes a confirmation key. A storage part 105 of the ATM 101 stores plural types of image data relative to the attribute of the user. In regard to the attribute of 'address', for example, the festival information, the history information, the special product information, etc., are stored in every area.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device such as an automatic transaction device used in a financial institution such as a bank and an automatic certificate issuing device used in a public institution. The present invention relates to an automatic processing device that can be effectively used.

[0002]

2. Description of the Related Art For example, an automatic transaction apparatus used in a financial institution such as a bank is installed in a bank store or the like, is connected to a host computer of a center, and stores transaction data by various transaction operations by a user. It is configured so that it can be transmitted to a host computer and cash can be automatically transferred. The operation of the above-described automatic transaction device (hereinafter, also simply referred to as “device”) will be described.For example, when a user performs a withdrawal transaction, first insert his / her own transaction card into the device, and enter a password Enter the transaction amount, confirm the transaction amount on the display screen of the device, the device transmits the transaction data to the host computer, updates the host computer, performs the transaction card Then, the receipt is released and the cash is released, and a series of processing is completed.

In the above-described series of operations, the communication processing time with the host computer after the user confirms the transaction amount on the transaction screen is the user's waiting time. It changes depending on the degree of crowding of the host computer and the like. Regarding the above-mentioned waiting time of the user, for example, in addition to the characters "Please wait" on the transaction screen, three arrows indicating the elapsed time are blinked sequentially, so as to reduce the user's frustration. And In the technology disclosed in Japanese Patent Application Laid-Open No. 5-28175,
The automatic transaction device transmits information read from the customer medium (corresponding to the above “transaction card”) to the host computer, receives appropriate message information from the host computer based on the information, and transmits this message information to the customer computer. Is displayed.

[0004]

According to the above-mentioned technology, not only "reduction of user's frustration" but also some meaningful message information is displayed based on information corresponding to the user read from the customer medium. In this regard, it can be said that the present invention has been advanced. However, in this technique, only preset message information is displayed, and no consideration is given to the length of the waiting time. For this reason, the waiting time differs depending on the content of the transaction processing, and as a result, there is a problem that the displayed message information is interrupted in the middle (cutting) and the same message information is repeated many times. The present invention has been made in view of the above circumstances, and aims at solving the above-described problems in the conventional technology,
It is an object of the present invention to provide an automatic processing device that enables a user to more effectively use a processing waiting time.

[0005]

SUMMARY OF THE INVENTION The above objects of the present invention are as follows.
A screen for guiding the user to various processes, and input means for inputting data and the like for the user to perform a processing operation, and perform communication with the host computer according to the input data from the input means; In an automatic processing device that executes processing, a storage unit that stores a plurality of pieces of moving image information, and recognition that the host computer or the automatic processing device recognizes the attribute information of the user based on data or the like input by the user. Means, and a search means for searching the storage unit for moving image information corresponding to the attribute information recognized by the means, and after a user performs an operation for performing processing using the input means. Displaying the retrieved moving image information on the screen during the user's waiting time until the processing is completed, and displaying the moving image information in accordance with the end of the waiting time. An automatic processing device characterized by being terminated, or a screen for guiding a user to various types of processing, and input means for inputting data or the like for the user to perform a processing operation. In the automatic processing device that performs communication with the host computer according to the input data of the above, and executes the above-described processing, a storage unit that stores a plurality of pieces of moving image information that have different times from start to end,
Means for estimating the time from when the user performs an operation for performing the processing using the input means to when the processing is completed, and storing the operation of the time closest to the time predicted by the means. The automatic processing apparatus is characterized in that the moving image information is displayed on the screen during the waiting time of the user.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS In an automatic processing apparatus according to the present invention, a residence card, which is an attribute of a user, is set according to a transaction card inserted into the automatic transaction apparatus by a user, a personal identification number input by the user, and the like. The gender, date of birth, family composition, hobbies, etc. were searched from the database, several image databases related to this attribute were selected, and appropriate ones were displayed on the transaction screen. Even if the user is interested in the display contents and waits a little longer, there is an effect that psychological irritation can be reduced. Hereinafter, embodiments of the present invention will be described in more detail with reference to the drawings.

FIG. 1 is a block diagram of an automatic teller machine (hereinafter referred to as "ATM") according to an embodiment of the present invention.
In the figure, 100 is a host computer, 101 is an ATM according to the present embodiment connected to the host computer 100
Is shown. The ATM 101 according to the present embodiment includes a control unit 102, a display unit 103 for displaying a transaction guide, an operation unit 104 for a user to input a personal identification number, etc., and a storage for storing operation information to be described later in association with attributes. The unit 105 includes a bill receiving / dispensing unit 106, a passbook printer unit 107, and the like.

FIG. 2 is an explanatory diagram showing the operation of the ATM according to the embodiment constructed as described above. The operation of the ATM includes the operation of the user, the display contents of the operation screen, and the operation of the host computer. These are shown in association with each other. Hereinafter, A
The operation of the ATM according to the present embodiment will be described with reference to an example of cash withdrawal from a TM. : First, the user selects a cash withdrawal transaction from the transaction selection screen. : The user inserts the transaction card according to the guidance on the screen, and then inputs the personal identification number. The ATM sends data to the host computer to check the password. When the user is confirmed in the host computer, the above-mentioned attribute information of the user is retrieved from the host computer and transmitted to the ATM.

[0009] At the same time as the ATM displays the normal transaction screen, the ATM selects several related screens based on the attribute information transmitted from the host computer. Hereinafter, description of the normal transaction screen will be omitted. : Arrange the selected data in a sequence and assign a sequence number. : Create a random number table of sequence numbers and select one. : Display the screen of the selected number during the waiting time. This display is performed at the timing when the user presses the confirmation key. Thereafter, the display and the processing requested by the user are completed, and the user receives cash and a statement slip according to the guidance on the screen.

FIG. 3 shows an example of a specific screen display for waiting time. FIG. 3 shows information on flowers in the use area. FIG. 4 is a diagram showing an example of the above-described user attribute information and image data related to each attribute. ATM101
As shown in FIG. 4, the storage unit 105 stores a plurality of types of image data related to user attributes. For example,
As for the attribute “address”, “festival” information, “history” information, “special product” information, and the like corresponding to the area are stored for each area.

FIG. 5 is an explanatory diagram of an operation from selection of image data based on attribute information to display. Here, one screen is randomly selected from a plurality of types of screens using a random number table and displayed based on the attribute information of the user. Specifically, the corresponding image data is selected from a random number table for designating the serial numbers of the held image data created based on the table shown in FIG. Note that “1” and “0” shown in the procedure 2 indicate presence / absence of possessed image data corresponding to the attribute information of the user. If this value of the image data selected from the random number table is “0”, the processing shifts to the next data.

As a method of randomly selecting image data from the table shown in FIG. 4, various methods can be considered in addition to the above method. Further, as a method of determining the attribute information of the user, the host computer may search for a user master based on an account number or the like read from the transaction card inserted by the user, The attribute information may be recorded in advance in a transaction card, passbook, or the like, and the information may be read and the ATM side may determine.

Next, another embodiment of the present invention will be described. FIG. 6 is an explanatory diagram showing the operation of the ATM according to another embodiment of the present invention. Also in this embodiment, the operation of the ATM will be described by taking cash withdrawal from the ATM as an example. : First, the user selects a cash withdrawal transaction from the transaction selection screen. : The user inserts the transaction card according to the guidance on the screen, and then inputs the personal identification number.

The ATM transmits data to the host computer to check the personal identification number. When the user is confirmed in the host computer, the host computer retrieves the attribute information of the user from the host computer, and searches for the ATM.
Send to : During this time, the ATM predicts the waiting time by the following method. Although a detailed description is omitted, for example, a method in which the required time of the previous same transaction is measured and this time is used as a predicted transaction time can be used. In general, the waiting time varies depending on the type of transaction, the day of the week, the time zone, etc., but by referring to the time required for the previous same transaction,
The influence of the day of the week, time zone, etc. can be reduced.

The image data matching the predicted waiting time is selected and extracted from the image data held by the ATM. : Create a random number table according to the number of image data. : Using the random number table created above, select one image data. : After the user confirms the transaction details, the screen is switched to the waiting time screen selected above. This display switching is performed at the timing when the user presses the confirmation key.

When the ATM receives the transaction result from the host computer, the ATM prepares cash and prints a statement. Thereafter, the display and the processing requested by the user are completed, and the user receives cash and a statement slip according to the guidance on the screen. According to the above-described embodiment, the user can obtain information and knowledge related to himself / herself through the moving image or the like during the waiting time, and as a result, it is possible to reduce the irritability during the waiting time.

FIG. 7 is a diagram showing an example of a table having information on the display time and the number of display frames of the screen to be displayed during the waiting time, which are to be selected as described above. For example, if the waiting time is predicted to be 18 seconds as a result of the waiting time prediction shown in FIG. 6, a screen that can be displayed in 18 seconds including the allowable range, that is, a “roulette” screen (underlined) is selected. can do. As described above, a plurality of display screens corresponding to one waiting time are provided and selected based on the attribute information, so that it is possible to provide image information suitable (interesting) to the user. .

FIG. 8 is a diagram showing an example in which moving picture information is displayed on a screen. Here, the three pictures are displayed in order from the left end as "footprint", "eyes", and "carrot", and finally "rabbit" is displayed as being associated with these pictures. The display is terminated. In addition,
This video data has a display standard time of 15 seconds and one frame of 3
If one frame is displayed in about 4 seconds, the total becomes 18 seconds, and the predicted waiting time (18 seconds)
Second).

Here, as described above, the error from the predicted time is absorbed by changing the display time of one frame and by changing the timing of displaying the final screen (here, “rabbit”). Various methods can be applied. The above embodiments are merely examples of the present invention, and it goes without saying that the present invention is not limited to these embodiments. For example, in the above description of the embodiment, an ATM is taken as an example. However, as described above, the present invention can also be applied to an automatic processing apparatus such as various automatic certificate issuing apparatuses.

[0020]

As described above in detail, according to the present invention, there is a remarkable effect that an automatic processing apparatus capable of more effectively utilizing the processing waiting time of the user can be realized. More specifically, since the user can obtain information and knowledge related to himself / herself through a video or the like during the waiting time by using an image, the user is interested in the screen, and as a result, the feeling of irritation during the waiting time is reduced. Has the effect of being done. Also, since the screen during the waiting time can be displayed without discomfort as the user receives the cash and the statement slip, the user can play the game or story through the screen such as a video during the waiting time. There is also an effect that the user can enjoy the game and predict the end of the process according to the progress of the screen.

[Brief description of the drawings]

FIG. 1 is a block diagram of an ATM according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram showing an operation of the ATM according to one embodiment.

FIG. 3 is a diagram showing an example of a screen display for waiting time.

FIG. 4 is a diagram illustrating an example of user attribute information and image data related to each attribute.

FIG. 5 is an explanatory diagram of an operation until image data is selected and displayed from attribute information.

FIG. 6 is an explanatory diagram showing an operation of an ATM according to another embodiment.

FIG. 7 is a diagram showing an example of a table having information on a display time and a display frame number of a screen displayed during a waiting time.

FIG. 8 is a diagram showing an example in which moving image information is displayed on a screen.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 host computer 101 ATM 102 control unit 103 display unit 104 operation unit 105 storage unit 106 banknote deposit / withdrawal unit 107 passbook printer unit

[Procedure amendment]

[Submission date] January 14, 1997

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Figure 3

[Correction method] Change

[Correction contents]

FIG. 3 is a halftone image showing an example of a wait time screen display.

[Procedure amendment 2]

[Document name to be amended] Statement

[Correction target item name] Fig. 8

[Correction method] Change

[Correction contents]

8A to 8D show moving image information on a screen.
(E) shows a display example of the final screen.
It is a halftone image .

──────────────────────────────────────────────────続 き Continued on the front page (51) Int.Cl. ⁶ Identification symbol FI G09F 27/00 G06F 15/30 A 320

Claims (3)

[Claims] 1. A screen for guiding a user to various types of processing, and input means for inputting data and the like for the user to perform processing operations. In an automatic processing device that performs communication and performs the processing, a storage unit that stores a plurality of pieces of moving image information, and the host computer or the automatic processing device based on data or the like input by the user, the attribute of the user. A recognition unit for recognizing information; and a retrieval unit for retrieving moving image information corresponding to the attribute information recognized by the unit from the storage unit, and performing an operation for a user to perform a process using the input unit. And displaying the retrieved moving image information on the screen during the user's waiting time until the processing ends, and displaying the moving image in accordance with the end of the waiting time. An automatic processing device for ending display of information. 2. When there are a plurality of attribute information of a user recognized by the host computer or the automatic processing device, the search means retrieves one piece of moving image information from the moving image information corresponding to each of the attribute information. 2. The automatic processing apparatus according to claim 1, wherein the automatic processing is performed at random. 3. A screen for guiding a user to various types of processing, and input means for inputting data and the like for the user to perform processing operations, wherein the input and output means communicates with a host computer in accordance with the input data from the input means. In the automatic processing device that performs communication and performs the above-described processing, a storage unit that stores a plurality of pieces of moving image information that have different times from start to end,
Means for estimating the time from when the user performs an operation for performing the processing using the input means to when the processing is completed, and storing the operation of the time closest to the time predicted by the means. An automatic processing device that retrieves from the unit and displays the retrieved moving image information on the screen during the waiting time of the user.