JP4092162B2 - Cleaning management system and cleaning management program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a cleaning management system and a cleaning management program, and more particularly to a cleaning management system that can be used in a clothing store that sells clothing with a cleaning service, and the program.
[0002]
[Prior art]
When cleaning clothes such as suits or slacks, it is difficult to cope with a washing machine for home use, so in general, there are many cases of requesting a cleaning specialty store. In addition, since a salesman or the like frequently uses clothes such as suits, the number of cleanings is extremely large.
[0003]
In addition, in a cleaning specialty store or the like, a tag or the like in which items related to the client are described is attached to the clothes in order to associate the checked clothes with the client (customer).
[0004]
[Problems to be solved by the invention]
However, the cost for cleaning is relatively high, and when the frequency of cleaning is high or the number of requested clothing is large, the financial burden is extremely large.
[0005]
In addition, although the cleaning process is being automated, in a cleaning specialty store etc., a person in charge is required to perform operations such as receiving clothes, attaching tags, etc. and delivering cleaned clothes. With the increase in labor costs, the cost of cleaning has become higher.
[0006]
By the way, in a store that sells clothing such as suits, the price of clothing is temporarily reduced or a privilege is given to a customer in order to improve sales and ability to attract customers. However, there is a limit to reducing the price, and there is also a concern that the quality of the clothes will be reduced accordingly. Moreover, even if a privilege is given to a customer or a service is provided, the customer base that visits the store is limited, and it has not been possible to attract customers other than those who wish to purchase. For this reason, for example, a person who happened to stop by a clothing store could not expect the sales effect of exhibits such as “the suit will be stimulated by seeing a suit on the spot”.
[0007]
SUMMARY OF THE INVENTION In view of the above situation, the present invention has an object to provide a cleaning management system capable of reducing the financial burden of clothing cleaning and attracting customers at clothing stores to promote sales. It is.
[0008]
[Means for Solving the Problems]
  The cleaning management system according to the invention of claim 1 comprises:"Store terminal devices installed at clothing stores, SaA cleaning management system connected to the server via a communication network,
  In the clothing sold at the clothing store,Preset differently for each piece of clothingA garment with a cleaning service having identification means in which identification information is stored or recorded;
  The server
Each of the identification information stored or recorded in the identification means and personal information registered at the time of purchase of the clothing and customer information including the name of a person who can enjoy the cleaning service are stored corresponding to each other. Stored data storage means;
When the identification information is transmitted from the terminal device for stores, the transmitted identification information is compared with the identification information stored in the data storage means. Customer information extraction means for extracting customer information from the data storage means;
Customer information transmitting means for transmitting the customer information extracted by the customer information extracting means to the store terminal device;
Comprising
  The terminal device for stores is
  SaidWhen accepting the cleaning service,From the identification means attached to the garment,SaidIdentification information reading means for reading the identification information;
  Identification information transmitting means for transmitting the identification information read by the identification information reading means to the server via the communication network;
  When the customer information corresponding to the identification information is transmitted from the server via the communication network,Based on the customer information, the name of the person who can enjoy the cleaning service isDisplay control means for displaying on the display device;
TheHaveIs.
[0009]
Here, “clothing with a cleaning service” is clothing that can be cleaned free of charge at a clothing store. That is, the customer can enjoy the right to receive free cleaning of the clothing by purchasing the clothing at a clothing store. “Identification information” is information that serves as a basis for specifying a customer, and can be exemplified by an identification code, an identification number, or an identification character. The “identification means” is a medium on which identification information is recorded or stored, and may be sewn or embedded. As the identification means, a tag on which a barcode or the like is written, or an IC chip on which the identification code or the like is stored can be exemplified. These identification means are desirably water-resistant, but are not limited to water resistance as long as they are removed during cleaning.
[0010]
The “identification information reading unit” varies depending on the configuration of the identification unit. For example, when a barcode is described in the identification unit, a barcode reader or an imaging unit (for example, a digital camera) is used. When an IC chip is used, a recognizing means capable of communication is used. In addition, the “display device” may be built in the store terminal device or may be externally attached.
[0011]
Therefore, according to the cleaning management system of the first aspect of the invention, the store terminal device first reads the identification information from the identification means attached to the clothing for the clothing brought in for cleaning. Then, the read identification information is transmitted to the server via the communication network. The server stores customer information and extracts customer information corresponding to the received identification information. When the customer information is transmitted from the server, the store terminal device recognizes the customer information and causes the display device to display the customer information as a person who can enjoy the cleaning service. Thereby, it is recognized that the brought-in garment is the target garment for the cleaning service. In particular, since customer information such as the customer's name is displayed on the display device, the customer can check his / her name on the screen.
[0013]
  Also,In the server, when the identification information is transmitted from any of the terminal devices for stores, the server collates with the identification information stored in the data storage means. Then, when identification information that matches each other is searched, customer information stored in association with the identification information is extracted. Then, the extracted customer information is transmitted to the store terminal device. Since a plurality of store terminal devices can be connected to the server, the data storage means can be shared. In other words, even if the clothing store that is the destination of the cleaning is different from the clothing store that purchased the clothing, the customer information can be displayed on the display device installed in the clothing store.
[0014]
  Claim 2The cleaning management system according to the invention isClaim 1In the cleaning management system according to claim 1, the customer information stored in the data storage means includes an address of a mobile terminal owned by a customer, and the server performs cleaning on the clothing from the store terminal device. When the finishing information indicating completion and the identification information are transmitted, the address extraction means for extracting the address of the portable terminal corresponding to the identification information from the data storage means, and the address extraction means An end information distribution unit that distributes that the cleaning is completed to the mobile terminal of the customer based on the address.
[0015]
  Therefore,Claim 2According to the cleaning management system of the present invention,Claim 1In addition to the operation of the present invention, when the cleaning is completed, finishing information and identification information are input in the terminal device for store. Here, the identification information is read from the identification means by the identification information reading means provided in the store terminal device. The finishing information is input or selected using an input device such as a keyboard or a pointing device. Then, the finished information and identification information are transmitted to the server. When the server receives the finishing information and the identification information, the server extracts the address of the portable terminal from the data storage means. And based on this address, an e-mail etc. are transmitted to the portable terminal which a customer owns. As a result, the customer can recognize that the cleaning has been completed.
[0016]
  Claim 3The cleaning management system according to the invention isClaim 2In the cleaning management system according to claim 1, the server further includes receipt information adding means for giving receipt identification information to the clothes that have received the cleaning service so as to be different from each other, and the end information distribution means is the customer The receipt identification information is distributed to the portable terminal.
[0017]
  Therefore,Claim 3According to the cleaning management system of the present invention,Claim 2In addition to the operation of the invention, receipt identification information is given to each garment that has received the cleaning service, and the receipt identification information is transmitted from the server to the customer's mobile terminal together with information indicating that the cleaning is completed. As a result, the receipt identification information is displayed on the customer's mobile terminal. That is, at a clothing store, it is possible to determine whether or not the user is a recipient of the clothing by confirming the receipt identification information displayed on the mobile terminal.
[0018]
  Claim 4The cleaning management system according to the invention isClaim 3In the cleaning management system according to claim 1, a container that is installed in the clothes store and can store the cleaned clothes, and a plurality of clothes that are individually stored in the container are held in a state where removal is prohibited. Lock means, receipt information storage means for storing the receipt identification information and position information of each of the lock means in association with each other, and receipt for reading the receipt identification information from the portable terminal to which the receipt identification information is distributed. An information reading means; a lock position specifying means for specifying the lock means corresponding to the receipt identification information read by the received information reading means based on the association stored in the received information storage means; and the lock position A lock release system for releasing the lock state of the lock means specified by the specifying means so that the clothes of the customer can be taken out. In which further comprising a delivery device comprising a means.
[0019]
  Therefore,Claim 4According to the cleaning management system of the present invention,Claim 3In addition to the operation of the present invention, each cleaned garment is individually accommodated in the container of the delivery device. The container is provided with a locking means and is held in a state where it cannot be taken out without permission. Then, when the receipt identification information displayed on the portable terminal is read by the receipt information reading means, the lock means corresponding to the receipt identification information is specified, and the locked state is released. That is, it becomes possible to take out only the clothes accommodated in the position corresponding to the receipt identification information.
[0026]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, a cleaning management system 1 according to an embodiment of the present invention will be described with reference to FIGS. FIG. 1 is an explanatory diagram showing the overall configuration of the cleaning management system 1, FIGS. 2 to 5 are block diagrams showing the functional configuration of the cleaning management system 1, and FIGS. 6 and 7 are delivery in the cleaning management system 1. FIG. 8 is an explanatory diagram showing a configuration of the apparatus, and FIG. 8 is a flowchart showing a processing flow in the cleaning management system 1.
[0027]
The cleaning management system 1 of the present embodiment is a system used for managing a garment 2 with a cleaning service. As shown in FIG. 1, as a main configuration, a server 3 and a network 4 are connected to the server 3. And a plurality of store terminal devices 5 connected to each other. The network 4 corresponds to the communication network of the present invention, and is configured by a wide area communication network such as the Internet including a telephone line network and ISP (Internet Service Provider). The store terminal device 5 is installed in a clothing store 6 and is provided in a state where it can be used by a clerk at the clothing store 6 or a customer 7 who requests cleaning.
[0028]
Furthermore, a mobile terminal 8 owned by the customer 7 is connected to the network 4, and information can be transmitted from the server 3 to each mobile terminal 8. Here, “clothing store 6” is a store that can sell at least clothing 2 with a cleaning service (hereinafter simply referred to as clothing 2), and “customer 7” is either The person who purchased the clothing 2 from the clothing store 6 of FIG. That is, the customer 7 is a person who can receive the cleaning of the clothes 2 free of charge from the clothes store 6. Examples of the clothing 2 include suits, slacks, skirts, shirts, and the like, and identification means 9 for identifying the customer 7 is embedded in a part of the clothing 2 (for example, inside a pocket, a collar, a lining, etc.). It is rare. The specific configuration of the identification unit 9 will be described later.
[0029]
The server 3 receives instructions from the store terminal device 5 via the network 4 and performs processing according to these instructions. As a general-purpose computer, the hardware configuration includes a central processing unit including a main storage device, an arithmetic unit, and a control unit, an input device for directly inputting information such as a keyboard and a pointing device, and a server 3 And an output device such as a display for retrieving information processed therein, a communication means such as a modem for transmitting and receiving data via the network 4, and a data storage means 11 (see FIG. 2) composed of a hard disk or the like. ing.
[0030]
As shown in FIG. 2, the communication means includes a receiving means 12 for receiving data from the shop terminal device 5 and a communication control means 14 having a sending means 13 for sending data to the shop terminal device 5 and the portable terminal 8. To be controlled.
[0031]
Further, the data storage means 11 mainly stores identification information 15, customer information 16, and history information 17. The identification information 15 matches the identification information stored in the identification means 9 and is set in advance so as to differ for each garment 2. The customer information 16 is personal information registered at the time of purchasing the clothing 2 and is stored corresponding to the identification information 15. The customer information 16 is not particularly limited, but includes the name, address, telephone number, address of the mobile terminal 8, age, occupation, and the like of the customer 7. On the other hand, the history information 17 is stored in association with the customer information 16, and the history information 17 includes the purchase date of the clothing 2, the purchase store (clothes sales store 6), the type of the clothing 2, and the like. The data includes cleaning data including the date of cleaning, the cleaning method, and the condition of the clothes 2 (presence or absence of dirt or scratches). Here, the data storage means 11 capable of storing the history information 17 also serves as the history storage means of the present invention.
[0032]
By the way, a management program is installed in the server 3, and by executing this program, the server 3 has the following functional configuration.
[0033]
That is, as shown in FIG. 2, when the server 3 receives the cleaning of the clothes 2, as a means for processing the identification information transmitted from the store terminal device 5, the identification information recognition means 18, customer information extraction Means 19 and customer information output means 20 are provided. That is, the customer information extracting unit 19 compares the identification information recognized by the identification information recognizing unit 18 with the identification information 15 stored in the data storage unit 11 and searches for the matching identification information 15. Customer information 16 (name of customer 7, etc.) corresponding to 15 is extracted from the data storage means 11. The customer information output means 20 transmits the customer information 16 extracted by the customer information extraction means 19 to the store terminal device 5. Here, the customer information output means 20 corresponds to the customer information transmission means of the present invention.
[0034]
Further, the server 3 has a finishing information recognizing means 22, an address extracting means 23, a receiving information giving means as means for processing the finishing information transmitted from the store terminal device 5 when the cleaning of the clothes 2 is completed. 24 and end information distribution means 25. That is, the address extracting unit 23 uses the finished information recognized by the finished information recognizing unit 22 (information indicating that the cleaning has been completed) and the identification information, and the corresponding customer information 16, especially the mobile phone owned by the customer 7. The address of the terminal 8 is extracted from the data storage unit 11. When new finish information is recognized by the finish information recognizing means 22, the receipt information giving means 24 gives receipt identification information to the cleaned clothes 2 so as to be different from each other. This receipt identification information is information that is authenticated when the cleaned clothing 2 is received at the clothing store 6, and corresponds to a number in a delivery device 66 described later. The end information distribution unit 25 distributes information indicating that the cleaning of the clothes 2 has been completed to the mobile terminal 8 of the customer 7 by e-mail. The given receiving identification information is included, and advertisement information relating to the clothing store 6 is attached.
[0035]
The finish information recognized by the finish information recognition unit 22 is also output to the history storage unit 26 and stored as the history information 17 of the data storage unit 11.
[0036]
Further, the server 3 determines the necessity of cleaning for each garment 2 and transmits a cleaning service guide to the mobile terminal 8 of the customer 7 as a period determination unit 27 and a second address extraction unit 28. , And guide information distribution means 29. That is, the period determining unit 27 determines whether or not the elapsed period from the previous execution date exceeds a predetermined period based on the history information 17 stored in the data storage unit 11, particularly the cleaning execution date. When the period is exceeded, that is, when cleaning is necessary, the processing of the second address extracting means 28 is executed. The second address extraction unit 28 extracts the customer information 16 (address of the portable terminal 8) of the customer 7 corresponding to the clothing 2 from the data storage unit 11. The guidance information distribution unit 29 distributes the cleaning service guidance to the mobile terminal 8 of the customer 7 based on the address extracted by the second address extraction unit 28. That is, in this example, when the customer 7 does not use the cleaning service, an e-mail is regularly distributed to the mobile terminal 8 of the customer 7 to indicate the necessity of cleaning. In addition, the advertisement information concerning the clothing store 6 may be transmitted together with the guidance of the cleaning service.
[0037]
On the other hand, the store terminal device 5 is a general-purpose computer in which browser software is installed, and communicates data with a central processing unit including a main storage device, an arithmetic device, and a control device via the network 4. Device. As shown in FIG. 3, the communication apparatus is controlled by a communication control unit 33 having a reception unit 31 and a transmission unit 32. Further, the store terminal device 5 is provided with an input device 34 such as a keyboard or a pointing device, and a display control means 36 for controlling the display 35.
[0038]
Further, the store terminal device 5 is installed with a management program. As a functional configuration, the identification information reading means 38 for reading the identification information from the identification means 9 and the identification information read by the identification information reading means 38 are displayed. Identification information output means 39 for transmitting to the server 3 is provided. In addition, customer information registration means 41 for registering customer information 16 using the input device 34 when purchasing clothing 2 and finish information output means 40 for outputting finish information using the input device 34 at the end of cleaning are provided. . In addition, when customer information 16 corresponding to the identification information is transmitted from the server 3, customer information recognition means 42 is provided for recognizing and outputting it to the display control means 36. Here, the identification information output means 39 corresponds to the identification information transmission means of the present invention.
[0039]
The configuration of the identification unit 9 and the identification information reading unit 38 will be specifically described with reference to FIG. The identification means 9 is composed of a water-resistant IC chip, has an LC resonator 44 in which a resonance coil and a capacitor are connected in parallel, and has a charging capacitor and stores an electromotive force generated in the resonance coil. The charging / discharging unit 45 that outputs the electromotive force as operating power for the IC chip, the storage unit 46 in which individual identification information (identification code or the like) is written so as to be different for each garment 2, and the storage unit 46 A controller 47 that outputs the identification information to the LC resonator 44 and transmits the identification information to the identification information reading means 38 via the LC resonator 44.
[0040]
The identification information reading unit 38 includes a communication control unit 49, a power supply control unit 50, and a data recognition unit 51. The power supply controller 50 changes the current flowing through the detection coil (not shown) in the communication controller 49, thereby changing the magnetic flux linked to the resonance coil and generating an electromotive force in the LC resonator 44. It is something to be made. The data recognition unit 51 receives and recognizes the identification information transmitted from the LC resonator 44 of the identification unit 9 via the communication control unit 49 including the detection coil. That is, the detection coil of the identification information reading means 38 and the resonance coil of the identification means 9 are electromagnetically coupled to generate operating power in the resonance coil of the identification means 9 and read the identification information from the identification means 9. The identification information can be transmitted to the means 38. The identification information reading unit 38 includes a storage unit 52 that stores identification information recognized by the data recognition unit 51, and an output control unit 53 that outputs the identification information stored in the storage unit 52 to the identification information output unit 39. Is also provided.
[0041]
On the other hand, the mobile terminal 8 uses, for example, a general-purpose mobile phone. As shown in FIG. 4, in addition to a general call function including the communication control means 57, a display for controlling the display 58 is provided. It has a guide information recognition means 60 for outputting a signal to the control means 59 and an end information recognition means 63. The guidance information recognition unit 60 recognizes guidance information transmitted from the server 3. The end information recognition unit 63 recognizes finishing information (including reception identification information 61 and advertisement information 62) transmitted from the server 3. That is, these pieces of information transmitted from the server 3 are displayed on the display 58. Each information recognized by the guidance information recognizing means 60 and the end information recognizing means 63 is stored in the information storage means 64, and can be read and displayed as necessary unless it is deleted.
[0042]
By the way, the cleaning management system 1 of this example includes a delivery device 66 for delivering the cleaned garment 2 to the customer 7. As shown in FIG. 6A, the delivery device 66 is constructed from a plurality of locker-type containers 67 arranged in parallel. The front surface of each container 67 is closed by a door 68, and is provided with a lock means 67a for holding the garment 2 stored in the container 67 in a take-out prohibited state. The locking means 67a is not particularly limited, but, for example, as shown in FIG. 6 (b), a collar portion 70 in which a part thereof is inserted into a hole 69 opened in the back plate 68a of the door 68. And a cylinder 73 connected to the flange portion 70 via a link portion 71. Here, FIG. 6B shows a state where the door is not locked (a state where the door 68 can be freely opened), and driving is performed so as to extend the movable portion 72 of the cylinder 73 from this state. If it does, the collar part 70 will rotate centering on the rotating shaft 70a, and the back plate 68a of the door 68 will be latched by the collar part 70. FIG. That is, it becomes a locked state.
[0043]
As shown in FIG. 7, the control unit 74 of the delivery device 66 includes a receipt information storage unit 77 and a display control unit 82. The receipt information storage means 77 stores receipt identification information and position information of each lock means 67a in association with each other. Moreover, the display control means 82 controls the display 76 provided in the operation part 75 (refer Fig.6 (a)). The control unit 74 includes a received information reading unit 78, a lock position specifying unit 79, and a lock release control unit 81 as functional components. The receipt information reading means 78 reads receipt identification information (for example, a barcode) from the portable terminal 8 owned by the customer 7, and is composed of, for example, a barcode reader. Note that the reception identification information may be recognized by using imaging means such as a digital camera instead of the barcode reader and collating the captured data with a previously stored pattern.
[0044]
The lock position specifying unit 79 specifies the lock unit 67 a corresponding to the reception identification information read by the reception information reading unit 78 based on the association stored in the reception information storage unit 77. That is, the door 68 provided with the lock means 67a is uniquely set for one piece of receipt identification information. The lock release control means 81 releases the lock state of the lock means 67 a specified by the lock position specifying means 79 via the lock drive means 80. That is, by operating the cylinder 73 so as to contract the movable portion 72, the collar portion 70 is rotated in the opposite direction, and the locked state between the collar portion 70 and the door 68 is released. Thereby, the door 68 can be opened, and the garment 2 accommodated in the container 67 can be taken out.
[0045]
Next, the flow of processing in the cleaning management system 1 of the present embodiment will be described with reference to FIG. Detailed description of the registration process of the customer information 16 at the time of purchase of the clothing 2 and the guidance information distribution process performed periodically is omitted. First, when the cleaning acceptance mode is selected in the shop terminal device 5 (YES in step S1) and identification information is input by the identification information reading means 38 (YES in step S2), the server 3 is identified via the network 4. Information is transmitted (step S3). As a result, the server 3 can recognize the identification information.
[0046]
Therefore, when the server 3 receives the identification information in the cleaning acceptance mode (YES in step T1), it extracts the customer information 16 corresponding to the identification information from the data storage means 11 (step T2), and uses the customer information 16 for the store. It transmits to the terminal device 5 (step T3). As a result, the customer information 16 can be recognized in the store terminal device 5.
[0047]
Therefore, when receiving the customer information 16 (YES in step S4), the store terminal device 5 displays the customer information (for example, the name of the customer 7) on the display 35 (step S5). As a result, it is possible to authenticate that the brought-in garment 2 is a registered garment and visually confirm that the garment 2 has been accepted by the name of the customer 7. The operation of the store terminal device 5 can be input relatively easily by using the input device 34 such as a pointing device. When the identification information is read, the clothes 2 are put on the identification information reading means 38. Since it only needs to be close, customer 7 can also operate. That is, the clothing store 6 can receive the clothing 2 without imposing a burden on a person in charge such as a store clerk.
[0048]
On the other hand, when the cleaning acceptance mode is not selected in shop terminal device 5 (NO in step S1) and the cleaning end mode is selected (YES in step S6), identification information is received from cleaned garment 2. It is determined whether or not an input has been made (step S7). If the identification information is input (YES), the finishing information (including identification information) is transmitted to the server 3 via the network 4 (step S8). As a result, the finish information can be recognized by the server 3.
[0049]
Therefore, when the finishing information is received in the cleaning end mode (YES in step T4), the server 3 extracts the address of the portable terminal 8 owned by the customer 7 from the data storage means 11 (step T5). Also, the receipt identification information is given to the finished information (step T6), the advertisement information for the clothing store 6 is attached (step T7), and the end information including these information is sent to the portable terminal 8 by e-mail. Transmit (step T8). As a result, the mobile terminal 8 of the customer 7 displays that the cleaning has been completed, and also displays receipt identification information that serves as authentication when receiving the clothing 2. Note that the reception identification information is stored in the information storage means 64 of the portable terminal 8 and can be read out when necessary. Further, since the advertisement information is displayed on the mobile terminal 8, it becomes possible to recognize the benefits and services when visiting the store. Here, the process of step S1-step S8 in the terminal device 5 for shops corresponds to the cleaning management program of this invention.
[0050]
The cleaned garment 2 is accommodated in a container 67 of the delivery device 66 by a store clerk or the like. Since the door 68 in this container 67 is normally locked by the locking means 67a, the garment 2 is held in a take-out prohibited state. On the other hand, the clothes 2 can be taken out from the container 67 by bringing the portable terminal 8 on which the receipt identification information is displayed close to the receipt information reading means 78. That is, when the receipt identification information is read by the receipt information reading means 78, the lock position corresponding to the receipt identification information is specified, and the lock means 67a is released. That is, one door 68 can be opened, and the clothes 2 can be taken out. In addition, since the lock position, that is, the number of the door 68 is displayed on the display 76 in the operation unit 75, the customer 7 can specify the position of the door 68 by confirming the displayed number.
[0051]
As described above, in the cleaning management system 1 described above, the customer 7 who purchased the garment 2 can be cleaned free of charge, so that the financial burden of cleaning can be greatly reduced. In particular, since the customer is asked to clean the purchased clothing store 6, the customer 7 feels more secure and the use is promoted. Further, even if the user forgets to perform cleaning, the garment 2 is easily maintained and managed because it is regularly guided. Furthermore, even if the clothes are relocated after the purchase of clothes 2, if there are clothes stores 6 of the same group in the area after the relocation, the same services can be received at the clothes stores 6.
[0052]
In the cleaning management system 1 described above, since the cleaning request and reception are performed at the clothing store 6, it becomes possible for the clothing store 6 to frequently visit the customer 7, and the sales effect due to the display of products can be reduced. In other words, it is possible to promote sales by so-called “subsequent buying”. Moreover, since the customer information 16 is displayed in the terminal device 5 for shops, it can be reliably discriminate | determined whether it is the registered customer 7. FIG. Furthermore, since the identification means 9 is attached to the garment 2 in advance, there is no need to attach or remove a tag or the like during cleaning, thereby saving labor. In addition, since a water-resistant (waterproof) IC chip is used as the identification means 9, it is not damaged even if cleaning is performed while attached to the clothing 2.
[0053]
Further, in the cleaning management system 1 described above, the mobile terminal 8 of the customer 7 is notified that the cleaning has been completed, so the time when the clothes 2 are received becomes clear and the convenience can be greatly improved. In particular, since the receipt identification information is transmitted at the time of notification, the customer 7 can be authenticated by the portable terminal 8 when the clothing 2 is delivered. In addition, since advertisement information is also transmitted, it is possible to improve the satisfaction of visiting the store while improving interest in the exhibit. Thereby, the customer's willingness to purchase can be promoted, which can lead to an increase in sales.
[0054]
The present invention has been described with reference to preferred embodiments. However, the present invention is not limited to these embodiments, and various modifications can be made without departing from the spirit of the present invention as described below. And design changes are possible.
[0055]
For example, in the cleaning management system 1 of the above-described embodiment, an IC chip storing identification information is used as the identification unit 9, but a tag printed with a barcode or the like may be used. However, if an IC chip is used as in the above embodiment, it can be embedded in the garment 2 and the identification information can be read in a non-contact state, which is easy to use and impairs the aesthetics of the garment 2. There is nothing.
[0056]
In the cleaning management system 1 of the above-described embodiment, the delivery device 66 is provided to deliver the cleaned garment 2. However, a person in charge such as a store clerk may handle the delivery. However, by providing the delivery device 66 as in the above embodiment, a person in charge for delivering the garment 2 is not required, and labor costs can be reduced. In addition, since a person in charge is not required, the cash register at the clothing store 6 and the delivery device 66 can be installed at different locations. For example, the delivery device 66 can be disposed on the back side of the store for a cash register that is normally disposed near a doorway. In this case, the customer 7 who comes to the store to receive the clothes 2 can be attracted to the back side of the store, and the customer's willingness to purchase can be further stimulated.
[0057]
In the cleaning management system 1 of the above embodiment, the customer information 16 is registered in the store terminal device 5. However, the customer information 16 may be directly registered in the server 3. However, if the registration is performed in the terminal device 5 for the store as in the above embodiment, it is possible to register on the spot at the time of purchase of the clothing 2 and to receive the cleaning service promptly. Become.
[0058]
【The invention's effect】
  As described above, the cleaning management system according to the first aspect of the present invention can allow a customer who has purchased clothing to receive cleaning free of charge, so that the financial burden in cleaning can be greatly reduced. In addition, at a clothing store, it becomes possible for customers to visit the store frequently, and it is possible to promote the sales effect by displaying products and the promotion by “buying”. In particular, in the store terminal device, since the customer information is displayed on the display device, it is possible to reliably determine whether or not the clothing is the target clothing and to give the customer a sense of security. Furthermore, since the identification means in which identification information is recorded or stored is previously attached to the garment, there is no need to attach or remove a tag or the like during cleaning, thereby saving labor.In addition, since the system can be deployed at multiple clothing stores, for example, even if the clothing is relocated after purchase, if there is a clothing store of the same group in the area after the relocation, the same at the clothing store. Can receive services. For this reason, it is excellent in the convenience of the user and the reliability with respect to the clothing store can be improved.
[0060]
  Claim 2The cleaning management system of the inventionClaim 1In addition to the effect of the invention, since the customer's portable terminal is notified that the cleaning has been completed, it becomes clear when the clothes are received. For this reason, it is possible to prevent the customer from coming to the store when the cleaning is not yet finished, or conversely, forgetting to go to the reception.
[0061]
  Claim 3The cleaning management system of the inventionClaim 2In addition to the effects of the invention, the receipt identification information is displayed on the customer's portable terminal, so that the clothing store can authenticate the customer with the portable terminal when delivering the clothing. Therefore, clothing can be delivered without fail.
[0062]
  Claim 4The cleaning management system of the inventionClaim 3In addition to the effect of the present invention, since the respective locking means are opened based on the received identification information, the cleaned clothes can be delivered accurately. In addition, since a person in charge for delivering clothes is not required, labor costs can be reduced.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing a configuration of a cleaning management system according to an embodiment of the present invention.
FIG. 2 is a block diagram showing a functional configuration of a server in the cleaning management system.
FIG. 3 is a block diagram showing a functional configuration of a store terminal device in the cleaning management system.
FIG. 4 is a block diagram showing a functional configuration of a mobile terminal in the cleaning management system.
FIG. 5 is a block diagram showing a functional configuration of identification information reading means and identification means attached to clothing in a store terminal.
6A is an explanatory view showing a configuration of a clothing delivery device, and FIG. 6B is an explanatory view showing an outline of a lock mechanism section.
FIG. 7 is a block diagram showing a functional configuration of a clothing delivery device.
FIG. 8 is a flowchart showing a flow of processing in the cleaning management system.
[Explanation of symbols]
1 Cleaning management system
2 Clothing (clothing with cleaning service)
3 server
4 network (communication network)
5 Terminal equipment for stores
6 Clothing stores
7 Customers
8 Mobile devices
9 Identification means
11 Data storage means
15 Identification information
16 Customer information
17 History information
19 Customer information extraction means
20 Customer information output means (customer information transmission means)
23 Address extraction means
24 Receipt information giving means
25 End information distribution means
27 Period determination means
28 Second address extraction means
29 Guide information distribution means
35 Display (display device)
36 Display control means
38 Identification information reading means
39 Identification information output means (identification information transmission means)
58 Display
61 Receipt identification information
62 Advertising information
66 Delivery device
67 container
67a Locking means
77 Receipt information storage means
78 Receipt information reading means
79 Lock position specifying means
81 Lock release control means

Claims (4)

A cleaning management system in which a store terminal device installed in a clothing store is connected to a server via a communication network,
The clothing sold at the clothing store includes clothing with a cleaning service having water-resistant identification means in which identification information set in advance so as to be different for each clothing is stored or recorded,
The server
Each of the identification information stored or recorded in the identification means and personal information registered at the time of purchase of the clothing and customer information including the name of a person who can enjoy the cleaning service are stored corresponding to each other. Stored data storage means;
When the identification information is transmitted from the terminal device for stores, the transmitted identification information is compared with the identification information stored in the data storage means. Customer information extraction means for extracting customer information from the data storage means;
Customer information transmission means for transmitting the customer information extracted by the customer information extraction means to the terminal device for stores;
The terminal device for stores is
Identification information reading means for reading the identification information from the identification means attached to the clothing when receiving the cleaning service;
Identification information transmitting means for transmitting the identification information read by the identification information reading means to the server via the communication network;
When the customer information corresponding to the identification information is transmitted from the server via the communication network, display control means for displaying the name of a person who can enjoy the cleaning service on the display device based on the customer information A cleaning management system comprising: The customer information stored in the data storage means includes an address of a mobile terminal owned by the customer,
  The server
  An address for extracting the address of the portable terminal corresponding to the identification information from the data storage means when the finishing information indicating that the cleaning for the clothing has been completed and the identification information are transmitted from the store terminal device Extraction means;
  End information distribution means for distributing the completion of cleaning to the mobile terminal of the customer based on the address extracted by the address extraction means;
The cleaning management system according to claim 1, further comprising: The server further includes receipt information giving means for giving receipt identification information differently for the clothes that have received the cleaning service,
  The cleaning management system according to claim 2, wherein the end information distribution unit distributes the receipt identification information to the mobile terminal of the customer. A container that is installed in the clothing store and can store the cleaned clothes;
  A plurality of lock means for individually holding a plurality of clothes housed in the container in a state in which they are prohibited from being taken out;
  Receiving information storage means for storing the receiving identification information and position information of the individual locking means in association with each other;
  Receiving information reading means for reading the receiving identification information from the mobile terminal to which the receiving identification information is distributed;
  Lock position specifying means for specifying the lock means corresponding to the receipt identification information read by the received information reading means based on the association stored in the received information storage means;
  Unlocking control means for releasing the locked state of the locking means specified by the lock position specifying means and enabling the customer to take out the clothes;
The cleaning management system according to claim 3, further comprising a delivery device including

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