JP6236352B2 - Cleaning product management system - Google Patents

Description

  The present invention relates to a cleaning product management system.

  There is known a locker system that uses a locker device to store cleaning products (laundry) and receives laundry that has been cleaned in a cleaning factory via the locker device (see, for example, Patent Document 1). When depositing cleaning products (laundry), the customer reads the membership card with a card reader of a locker device installed in an unmanned store, automatically unlocks the laundry slot, and loads the laundry through the slot . When receiving the laundry, the customer reads the membership card with the card reader of the locker device, and when the membership card is judged to be correct, the locker containing the finished laundry is automatically unlocked and the laundry is washed from the locker. It is configured to receive things.

  In addition, a cleaning delivery system is known in which a cleaning product (clothing) is accommodated in a customer-specific cleaning bag and a cleaning product is delivered using a locker device (see, for example, Patent Document 2).

JP-A-7-65231 JP 2007-296315 A

  However, the locker system of Patent Document 1 requires a dedicated membership card when depositing laundry or receiving laundry. For example, when a member card is not carried, the laundry cannot be received via the locker device. Therefore, a cleaning product management system with a simple configuration that does not use a membership card is desired.

  In the cleaning delivery system described in Patent Document 2, the user operates the touch panel of the main body of the cleaning delivery system to perform a new enrollment work, and the cleaning bag supply mechanism removes the membership card and the cleaning bag from the storage box. To supply. The user receives the member card and the cleaning bag. Thus, it is necessary to perform a complicated operation of operating the touch panel of the main body of the locker device for a new membership. Further, in this cleaning delivery system, a plurality of users cannot simultaneously perform a new membership process. Further, in this cleaning delivery system, when a cleaning bag containing finished clothes is stored in the locker unit, the user cannot grasp the timing when the cleaning bag is stored.

  This invention makes it an example of a subject to cope with such a problem. That is, providing a cleaning product management system capable of managing cleaning products with a simple configuration, and a customer information record in which a POS register is provided in a cleaning bag when customer information is registered in a server device by a customer terminal device Easy recording of customer information on the means, reliable notification of location information such as location information and locker box number of the locker device containing the cleaning bag to the notification destination indicated in the notification destination information, customer terminal An object is to easily unlock a locker of a locker device containing a cleaning bag for a customer by a telephone number of the device (such as a portable terminal).

In order to achieve such an object, the cleaning product management system of the present invention has at least the following configuration.
A cleaning product management system having a server device and a terminal device (POS register) for a cleaning company and managing cleaning products through a locker device,
The server device, the terminal device for the cleaning company, and the locker device are communicably connected via a communication path,
The server device includes storage means;
Customer information registration means for registering customer information including at least a customer identification number, one or more telephone numbers, and notification destination information (e-mail address, etc.) in the storage means,
The terminal device (POS register) for the cleaning company is a cleaning bag customer that records the customer information (barcode, etc.) on customer information recording means (paper, IC tag, etc.) provided in a cleaning bag that can accommodate cleaning commodities. Having information association means;
The server device includes position information and a locker box number of the locker device as storage location information indicating a storage position of the cleaning bag stored in a predetermined position of the locker device, a payment method, a payment amount, and a storage period. First notification means for performing notification (such as email transmission) to the customer terminal device of the notification destination indicated in the notification destination information included in the customer information;
The rocker device has a display unit for displaying an authentication phone number if it is set to receive mode for the customer receives a cleaning bag that is the housing, the authentication shown in the display portion of the rocker device Authentication processing is performed based on the telephone number of the customer terminal device itself transmitted to the telephone number and the information indicating one or more telephone numbers of the customer information registered by the customer information registration means. And a return locker unlocking instruction means for unlocking a locker door associated with the telephone number of the customer terminal device.

  According to the present invention, it is possible to provide a cleaning product management system capable of managing cleaning products with a simple configuration. Further, according to the present invention, when customer information is registered in the server device by the customer terminal device, the customer information can be easily recorded in the customer information recording means provided with the POS register in the cleaning bag. In addition, according to the present invention, it is possible to reliably notify the destination information indicated by the notification destination information, such as the location information and the locker box number of the locker device that houses the cleaning bag.

1 is an overall view for explaining a cleaning product management system according to an embodiment of the present invention. FIG. The conceptual diagram which shows an example of the cleaning goods management system which concerns on embodiment of this invention. The front view which shows an example of a locker apparatus. The side view which shows an example of a locker apparatus. The perspective view which shows an example of a cleaning bag. The figure which shows an example of the customer information storage means which printed the member number and barcode as customer information. The figure which shows an example of a slip. The electric block diagram of a locker apparatus. The electrical block diagram of a customer terminal device (mobile terminal). The electrical block diagram of a POS register. The electrical block diagram of a server apparatus. The figure which shows an example of the functional block of the control part of a server apparatus. The figure which shows an example of the data used with a cleaning goods management system, (a) is the schematic which shows an example of the memory area formed in the memory | storage part of a server apparatus, (b) is an example of registered user information (part) Schematic diagram showing, (c) is a schematic diagram showing an example of usage history information, (d) is a schematic diagram showing an example of acceptance return information. The figure which shows an example of the data used with a cleaning goods management system, (a) is the schematic which shows an example of the management information of a locker apparatus, (b) is the schematic which shows an example of locker utilization information. Schematic which shows an example of the registration information of a locker apparatus. Schematic diagram showing an example of data used in the cleaning product management system, (a) is a diagram showing an example of data input in the POS register, (b) is a diagram showing an example of individual item information included in the data set. The flowchart which shows an example of operation | movement of the cleaning goods management system which concerns on embodiment of this invention. The figure for demonstrating an example of operation | movement, such as member registration of a cleaning goods management system. The figure for demonstrating an example of the admission process (member registration process) of a cleaning goods management system. The figure for demonstrating an example of the deposit process of a cleaning goods management system. The figure for demonstrating an example of the collection process of a cleaning merchandise management system. The figure for demonstrating an example of the reception process of a cleaning goods management system. The figure for demonstrating an example of the delivery process of a cleaning goods management system. The figure for demonstrating an example of the receipt process of a cleaning goods management system. The figure for demonstrating an example of the re-delivery process of a cleaning goods management system. The figure for demonstrating an example of the re-delivery process of a cleaning goods management system.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
The embodiment of the present invention includes the contents shown in the drawings, but is not limited to this. In the following description of each drawing, parts that are common to the parts that have already been described are assigned the same reference numerals, and duplicate descriptions are partially omitted.

  FIG. 1 is an overall view for explaining a cleaning product management system according to an embodiment of the present invention. FIG. 2 is a conceptual diagram illustrating an example of a cleaning product management system.

  A cleaning product management system according to an embodiment of the present invention includes a server device 1 and a POS register 2 as a terminal device for a cleaning company. The server device 1, the POS register 2, the locker device 3, the customer terminal device 5 operated by the customer 50, and the like are communicably connected via a communication path 6 such as a wireless communication path or a wired communication path. .

In the cleaning product management system of the present embodiment, the server device 1 is provided in the management company 10. The management company 10 comprehensively manages the server device 1 and the like. The server device 1 includes a headquarters management server 1A, a WEB server 1B, a locker server 1C, and the like. The headquarters management server 1A centrally manages the WEB server 1B, the locker server 1C, and the like. The WEB server 1B provides a customer WEB page (my page or the like) in response to a request from the customer terminal device 5 or the like under the management of the headquarter management server 1A. The locker server 1C manages the locker device 3 under the management of the headquarters management server 1A.
In addition, a call center 101 is provided in the management company 10. The call center 101 provides services related to the cleaning product management system to the cleaning company 20, the customer 50, and the like. For example, the call center 101 is inquiring when the operation of the POS register 2 by the cleaning company 20 or the operation of the locker device by the customer 50 cannot be performed appropriately. An operator is waiting in the call center 101, and the operator makes an answer to the inquiry source according to the inquiry content based on a response manual prepared in the call center 101 or the like.

  A cleaning factory 200 (laundry factory) managed by the cleaning company 20 includes a POS register 2 and a washing machine 201.

The locker device 3 is installed at a predetermined position such as a station premises, a place near the station, a convenience store, a condominium, or a place adjacent to a cleaning shop. The customer 50 deposits cleaning products (also referred to as cleaning products and laundry) via the locker device 3 and receives the finished cleaning products via the locker device 3.
In this embodiment, the telephone number of the customer terminal device 5 operated by the customer 50 is registered in the server device 1 or the locker device 3 in advance. When depositing and receiving a cleaning product, the customer 50 calls the telephone number designated by the locker device 3 via the communication path 6 from the customer terminal device 5 having the registered telephone number. The customer terminal device 5 is authenticated by comparing the telephone number of the customer terminal device 5 with the registered phone number.

The locker device 3 may be managed by the cleaning company 20 or may be managed by the management company 10. Further, the locker device 3 may be managed by a third party other than the cleaning company 20 and the management company 10.
The server device 1, the POS register 2, the locker device 3, etc. may be managed by the management company 10.

The server device 1 described above performs various data communications with the customer terminal device 5 operated by the customer 50.
In the present embodiment, the WEB server 1B of the server device 1 transmits reception information and the like to the customer terminal device 5 via the communication path 6, and performs registration and update of member information from the customer terminal device 5. Data, payment selection data, cleaning product (cleaning product) status information, etc. are received, and predetermined processing is performed.
The headquarters management server 1A of the server device 1 automatically distributes various mails to the customer terminal device 5 through the communication path 6 at a predetermined timing.
The locker server 1C of the server device 1 transmits information related to registration and update of member information, information related to payment selection, reception information, and the like to the locker device 3 via the communication path 6, and a cleaning product (cleaning product) is transmitted from the locker device 3. The status information is received, and predetermined processing is performed.

  The headquarters management server 1A of the server apparatus 1 transmits data related to registration and update of member information, data related to payment selection, and the like to the POS register 2 via the communication path 6, and the cleaning product (cleaning product) is transmitted from the POS register 2. Status information, reception information, etc. are received and predetermined processing is performed. The POS register 2 performs predetermined processing such as issuing various instructions to a worker (cleaning contractor 20) in the cleaning factory 200 based on data communication from the server device 1 and data input by the cleaning contractor 20. .

Various data such as membership information registration and update data, settlement information, cleaning product status information, and reception information are communicated between the headquarters management server 1A and the WEB server 1B, or between the headquarters management server 1A and the locker server 1C. Yes. Data in the storage units of the headquarters management server 1A, the WEB server 1B, and the locker server 1C is synchronously processed as necessary.
In addition, the data stored in the storage units of the server device 1, the POS register 2, and the locker device 3 are synchronously processed as necessary.

  FIG. 3 is a front view showing an example of the locker device 3. FIG. 4 is a side view showing an example of the rocker device 3.

  The locker device 3 includes a reception box unit, a control box unit, a return locker box 351, and the like. The return locker box 351 is configured such that it can be added as appropriate according to the installation area of the locker device 3 and the number of users.

  The locker device 3 may include a locker device dedicated to depositing cleaning products and a locker device dedicated to receiving the product, and may be arranged at different locations. In this case, a locker box 351 for return need not be provided in a locker device dedicated to depositing cleaning products. It is not necessary to provide a reception box unit in the locker device dedicated to reception.

  The reception box unit has a reception box, and a loading door 302 is provided on the upper stage. When the charging door 302 is in the open state, the cleaning bag 4 can be charged from the opening 303. A storage space for storing a plurality of cleaning bags 4 is provided in the lower stage of the insertion door 302 of the reception box unit, and the cleaning bag 4 can be taken out by opening the door 301. The closing door 302 and the door 301 are provided with locking means for electrically locking and unlocking.

  The control box unit includes an input unit 34 such as a touch panel device, a display unit 35, and the like. The control box unit includes a printer with a cutter for recording and outputting various printed materials, an IC reader / writer device such as an electronic money card, and the like.

  The return locker box 351 includes a door, locking means for locking and unlocking the door, various light emitting units, a locker luggage sensor (not shown), and the like. The loader sensor in the locker detects that the cleaning bag 4 is accommodated in the sealed space of the locker box. Various sensors such as an infrared sensor and an ultrasonic sensor can be adopted as the loader sensor in the locker.

FIG. 5 is a perspective view showing an example of the cleaning bag 4. FIG. 6 is a diagram showing an example of customer information storage means on which a membership number and a barcode as customer information are printed.
Cleaning goods (such as laundry) are stored in the cleaning bag 4. The cleaning bag 4 is provided with customer information recording means 41 on which a member number as customer information, a bar code indicating the member number, and a two-dimensional code are printed. As the customer information recording means 41, a membership number printed on a recording medium such as paper, a barcode indicating the membership number, an IC tag, a non-contact IC card, a magnetic card, or the like can be employed. In the present embodiment, the customer information recording means 41 is a product obtained by laminating a sheet on which a barcode indicating a membership number as customer information is printed.

FIG. 7 is a diagram showing an example of the slip 42.
The cleaning bag contains a slip 42, a price list indicating a cleaning fee table, a reception slip, and the like. The slip 42 includes a slip number, a barcode indicating the slip number, and the like. The reception slip is provided with an entry field for filling in items such as the customer's name, the name of the laundry item, and the score. A slip 42, a price list, a receipt slip, etc. are accommodated in the cleaning bag as a shipping kit.

FIG. 8 is an electrical block diagram of the rocker device 3.
The locker device 3 includes a control unit 31 (CPU), a communication unit 32, a storage unit 33 (memory), an input unit 34, a display unit 35, an audio output unit 36, an IC card reader / writer device 37, a barcode reader, and the like. A reading unit 38, a printer 39, a lock device 310, and the like are included. Each component of the locker device 3 is connected by a communication line such as a bus.

  The control unit 31 comprehensively controls each component of the locker device 3. The control unit 31 causes the locker device 3 to realize the function according to the present invention by executing the control program stored in the storage unit 33. The control unit 31 is, for example, a locker associated with the telephone number based on the telephone number of the customer terminal device 5 received via the communication unit 32 and the telephone number of the customer information stored in the storage unit 33. Return locker unlocking instruction means for unlocking the door of the (locker box).

  The communication unit 32 performs data communication with a server device, a customer terminal device, and the like through a communication path under the control of the control unit 31. The storage unit 33 includes a semiconductor storage device such as a RAM and a ROM, and a magnetic storage device such as a hard disk drive. The storage unit 33 stores a control program and various data. The input unit 34 is an input device such as a touch panel device or a keyboard, and outputs an input signal to the control unit 31. The display unit 35 displays various images related to depositing and receiving cleaning products under the control of the control unit 31.

  The audio output unit 36 includes a speaker device, an amplifier circuit, and the like, and performs sound generation related to depositing and receiving cleaning products under the control of the control unit 31. The IC card reader / writer device 37 reads data such as an electronic money card and writes data under the control of the control unit 31. A reading unit 38 such as a bar code reader reads a member number or a slip number indicated by a bar code or the like and outputs it to the control unit 31. The printer 39 issues various printed materials under the control of the control unit 31 when the cleaning product is deposited or received. The lock device 310 locks and unlocks the locker box door under the control of the control unit 31.

FIG. 9 is an electrical block diagram of the customer terminal device 5 (mobile terminal).
The customer terminal device 5 includes a control unit 51 (CPU), a communication unit 52, a storage unit 53 (memory), an input unit 54, a display unit 55, a voice input / output unit 56, and the like. Each component of the customer terminal device 5 is connected by a communication line such as a bus.

  The control unit 51 comprehensively controls each component of the customer terminal device 5. The control unit 51 executes the control program stored in the storage unit 53 to cause the customer terminal device 5 to realize the function according to the present invention.

  The communication unit 52 performs data communication with a server device, a locker device, or the like via a communication path under the control of the control unit 51. The storage unit 53 is configured by a semiconductor storage device such as a RAM or a ROM. The storage unit 53 stores a control program, various data, a telephone number, and the like. The input unit 54 is an input device such as a touch panel device or a keyboard, and outputs an input signal to the control unit 51. The display unit 55 displays various images and the like under the control of the control unit 31. The voice input / output unit 56 includes a microphone, a speaker device, an amplifier circuit, and the like.

FIG. 10 is an electrical block diagram of the POS register 2.
The POS register 2 includes a control unit 21 (CPU), a communication unit 22, a storage unit 23 (memory), an input unit 24, a display unit 25, an audio output unit 26, a reading unit 28, a printer 29, and the like. Each component of the POS register 2 is connected by a communication line such as a bus.

  The control unit 21 comprehensively controls each component of the POS register 2. The control unit 21 causes the POS register 2 to realize the function according to the present invention by executing the control program stored in the storage unit 23.

  The communication unit 22 performs data communication with a server device or the like through a communication path under the control of the control unit 21. The storage unit 23 includes a semiconductor storage device such as a RAM and a ROM, and a magnetic storage device such as a hard disk drive. The storage unit 23 stores a control program and various data. The input unit 24 is an input device such as a touch panel device or a keyboard, and outputs an input signal to the control unit 21. The display unit 25 displays various images and the like under the control of the control unit 21. The audio output unit 26 includes a speaker device, an amplifier circuit, and the like. The reading unit 28 is a bar code reader, an IC card reader / writer device, a scanner device, or the like, reads customer information and transmits the read data to the control unit 21. The printer 29 issues various printed materials such as slips under the control of the control unit 21.

  The control unit 21 includes a cleaning bag customer information associating unit that records customer information (such as a barcode) in a customer information recording unit (such as paper and an IC tag) provided in a cleaning bag that can accommodate cleaning commodities.

  Further, the control unit 21 has registration means for registering customer information and cleaning information (color, pattern, tears, dirt, etc.) relating to the cleaning product stored in the cleaning bag in the storage means (storage part) of the server device.

  In addition, the control unit 21 includes a cleaning fee calculation unit that calculates a cleaning fee based on the cleaning information.

FIG. 11 is an electrical block diagram of the server device 1.
The server device 1 includes a control unit 11 (CPU), a communication unit 12, a storage unit 13 (memory), an input unit 14, a display unit 15, an audio output unit 16, and the like. Each component of the server device 1 is connected by a communication line such as a bus.

  The control unit 11 comprehensively controls each component of the server device 1. The control unit 11 executes the control program stored in the storage unit 13 to cause the server device 1 that is a computer to realize the functions according to the present invention.

  The communication unit 12 performs data communication with a locker device, a POS register, a customer terminal device, and the like through a communication path under the control of the control unit 11. The storage unit 13 includes a semiconductor storage device such as a RAM and a ROM, and a magnetic storage device such as a hard disk drive. The storage unit 13 stores a control program and various data. The input unit 14 is an input device such as a touch panel device or a keyboard, and outputs an input signal to the control unit 11. The display unit 15 displays various images and the like under the control of the control unit 11. The audio output unit 16 includes a speaker device, an amplifier circuit, and the like.

FIG. 12 is a diagram illustrating an example of functional blocks of the control unit 11 of the server apparatus.
The control unit 11 of the server device 1 stores customer information including at least a customer identification number, a telephone number, and notification destination information (e-mail address, etc.) based on a signal from the customer terminal device 5 (storage unit 13). Customer information registration means for registering to the customer.

  Moreover, the control part 11 shows the accommodation destination information (locker position information) which shows the accommodation position of the cleaning bag accommodated in the predetermined position (position of the locker box) of the locker device 3 in the notification destination information included in the customer information. A first notification means for performing a notification process by e-mail or the like.

  In addition, the control unit 11 includes a second notification unit that notifies the notification destination indicated in the notification destination information included in the customer information about the cleaning fee calculated by the cleaning fee calculation unit of the POS register 2.

In addition, the control unit 11 includes a payment method determining unit that performs a process of determining a cleaning fee payment method based on a signal from the customer terminal device.
Moreover, the control part 11 has a cancellation processing means of payment of a cleaning fee based on the signal from the customer terminal device. The cancel processing means includes all cancel processing, partial cancel processing, and the like.

  FIG. 13 is a diagram illustrating an example of data used in the cleaning product management system. Specifically, FIG. 13A is a schematic diagram illustrating an example of a storage area formed in the storage unit of the server device, FIG. 13B is a schematic diagram illustrating an example of registered user information (part), and FIG. (C) is a schematic diagram illustrating an example of usage history information, and FIG. 13 (d) is a schematic diagram illustrating an example of acceptance return information.

  As shown in FIG. 13A, the storage unit of the server device has a registered user information area for accumulating information on each customer (registered user), and an acceptance return used between the reception and return of the cleaning product. It has an acceptance return information area for storing information and a locker information area for storing information on the locker device.

As shown in FIG. 13B, the registered user information as customer information is created by the WEB server 1B based on information input by the customer via the WEB page, and is stored in the registered user information area.
The registered user information includes at least the customer's terminal device phone number (mobile phone number) used by the customer, the UID (user ID) for identifying each customer, and the customer's WEB page (my page). PW (password), address, name, e-mail address (notification destination information), usage location information (identification number of registered locker device), usage history information (# 1 to #M), etc.
The telephone number (mobile phone number) is used as information for authenticating the customer when the customer deposits the cleaning product in the locker device and receives the cleaning product from the locker device.

  The usage location information is identification information of the locker device. The usage location information included in the registered user information indicates identification information of the locker device used when the customer deposits the cleaning product in the locker device or receives the cleaning product from the locker device.

  The usage history information shown in FIG. 13C is created by the server device and stored in the storage unit. The usage history information includes usage date and time indicating the date and time used by the customer, return location information that is identification information of the locker device that the customer wishes to use when returning, and a plurality of item / quantity information. The item / quantity information (item / quantity # 1 to #K) is information indicating the number of items contained in the item and the items contained in the cleaning bag by the customer.

  The acceptance return information shown in FIG. 13D is created by the server device and stored in the acceptance return information area of the storage unit. The receipt return information includes the receipt number given when the cleaning bag is accepted at the POS register of the cleaning factory, the UID of the customer borrowing the cleaning bag, the payment type designated by the customer (credit card payment, electronic money payment, etc.) A return locker indicating a billing amount of a cleaning fee to be charged to the customer, return use place information which is identification information of a locker device for storing the cleaning product to be returned to the customer, and a locker box number for storing the cleaning product in the locker device A number, a delivery date representing the first day of returning the cleaning product to the customer, and a completion flag for storing that the customer has received the cleaning product from the locker device.

  FIG. 14 is a diagram illustrating an example of data used in the cleaning product management system. Specifically, FIG. 14A is a schematic diagram illustrating an example of locker device management information, and FIG. 14B is a schematic diagram illustrating an example of locker usage information.

The management information of the locker device shown in FIG. 14A is created by the server device for each locker device and stored in the locker information area of the storage unit of the server device.
The management information of the locker device includes, for example, an identification number (use location information) of the locker device and locker usage information indicating whether the locker box for returning the locker device is being used.
The locker usage information includes, for example, a locker number indicating a locker box number corresponding to the locker usage information, a usage flag indicating use or non-use of the locker box, and a UID indicating a customer who uses the locker box. Have

  FIG. 15 is a schematic diagram illustrating an example of registration information of the locker device. The registration information of the locker device is stored in a storage unit or the like of each locker device. The registration information of the locker device includes identification information (usage location information, etc.) of the locker device and a telephone number (mobile phone number) of the customer terminal device. This telephone number is information input by the customer at the time of member registration, and is stored in the storage unit of the locker device from the server device.

  FIG. 16 is a schematic diagram showing an example of data used in the cleaning product management system. Specifically, FIG. 16A is a diagram illustrating an example of data input in the POS register, and FIG. 16B is a diagram illustrating an example of individual item information included in the data set.

  The data shown in FIG. 16A includes the receipt number, the number of cleaning products (goods) contained in the cleaning bag, individual product information about each cleaning product (goods), and the cleaning fee for each cleaning product ( A total amount indicating the total of (invoice amount).

  As shown in FIG. 16B, the individual item information includes a tag number given to each cleaning product, the type of cleaning product, and a billing amount (amount) that is a cleaning fee. Each element of the individual item information is input to the POS register by the cleaning company.

<First embodiment>
An example of the operation of the cleaning product management system will be described with reference to the drawings and FIG. FIG. 17 is a flowchart showing an example of the operation of the cleaning product management system according to the embodiment of the present invention.

  In step S101, the customer 50 accesses a WEB page (such as My Page) provided by the WEB server 1B by the customer terminal device 5 (such as a portable terminal or a PC) and performs membership registration. The WEB server 1 </ b> B provides WEB pages such as a WEB page for personal computers, a WEB page for smartphones, and a WEB page for future phones (mobile phones) according to the customer terminal device 5.

  At the time of member registration, the customer's name, telephone number (mobile phone number), notification destination e-mail address, etc. are registered in the storage unit of the server device 1 as customer information from the customer terminal device. Customer information such as a telephone number is transmitted from the server device 1 to a POS register or a locker device, and stored in each storage unit.

  In step S102, the server apparatus 1 transmits customer information to the POS register of the cleaning factory. The POS register 2 generates customer information recording means by recording customer information on paper or the like by the operation of the cleaning company. The POS register 2 issues a slip or the like with a printer. The cleaning bag 4 provided with the price list, the reception slip, the slip, and the customer information recording means is delivered to the locker device 3. The dedicated kit is composed of a cleaning bag 4, a price list, a reception slip, a slip, customer information recording means, and the like.

  The server device 1 transmits information indicating the accommodation position of the cleaning bag 4 of the locker device 3 to the customer terminal device 5 by e-mail to the registered mail address of the customer terminal device 5. The customer 50 receives a cleaning bag or the like accommodated in the notified locker device 3.

  When depositing the cleaning product (laundry) in the locker device 3 in step S103, the customer calls the predetermined telephone number displayed on the display unit of the locker device 3 by the customer terminal device 5 (mobile terminal), Accept. When the acceptance is performed, the opening / closing mechanism of the insertion port of the locker device 3 is released, and the deposit is possible. The customer inputs the cleaning bag 4 containing the cleaning product (laundry) from the insertion port of the locker device 3 and completes the reception work.

  In step S <b> 104, the cleaning bag 4 in the locker device 3 is collected by the collection / delivery vehicle 401 and delivered to the cleaning factory 200.

  In step S105, at the cleaning factory 200, the cleaning company inputs data related to the cleaning product in the cleaning bag 4 by the POS register. The POS register 2 and the server device 1 calculate the cleaning fee based on the data input from the POS register 2 and determine the fee.

  In step S106, the data input to the POS register 2 is stored in the server device 1.

  In step S <b> 107, the server device 1 notifies the customer terminal device 5 about the cleaning fee and the payment method of the cleaning fee by sending an e-mail or the like.

  In step S <b> 108, the customer determines a method for paying the cleaning fee and transmits data indicating that to the server device 1 from the customer terminal device 5.

  In step S109, the POS register 2 displays information on a method for paying the cleaning fee on the display unit. Further, the server device 1 notifies the customer terminal device 5 of completion of payment selection.

  In step S110, the cleaning company 20 washes the cleaning product with the washing machine 201 or the like, dries it with a dryer, and wraps the finished cleaning product.

  In step S111, the finished cleaning product is stored in a predetermined locker box of the locker device 3 by the collection and delivery vehicle 401 and delivered.

  When the cleaning product is stored in the locker device 3 in step S112, the server device 1 transmits a notification indicating delivery (delivery completion) to the customer terminal device 5 of the customer by e-mail or the like.

  In step S113, when receiving the cleaning product (laundry), the customer 50 calls the predetermined telephone number displayed on the screen of the locker device 3 by the customer terminal device 5 (mobile terminal), and opens the locker box. Do the lock work. The opening / closing mechanism of the predetermined locker box of the locker device 3 is released, the cleaning bag is taken out, and the cleaning product is received.

<Second embodiment>
Next, an example of operations such as member registration of the cleaning product management system will be described with reference to the above-mentioned drawings and FIG. FIG. 18 is a diagram for explaining an example of operations such as member registration of the cleaning product management system.

  In step S <b> 1, the customer terminal device 5 transmits, to the server device 1, a signal for requesting a main registration mail for performing member registration to the server device 1. In response to the request, the server device 1 transmits a mail having a member registration URL (Uniform Resource Locator) to the customer terminal device 5.

  In step S2, when the customer terminal device 5 receives the mail, the customer terminal device 5 executes a browsing program such as a browser by the operation of the customer 50, and the member registration provided by the WEB server 1B indicated by the URL described in the mail. Access the WEB page.

  In step S <b> 3, in the customer terminal device 5, the customer ID, password, name, address, birthday, gender, and mobile phone number (phone number) are input by operating the input unit of the customer 50. In this case, a plurality of mobile phone numbers can be input.

  In step S <b> 4, when the server device 1 detects a signal indicating the operation of the confirmation button from the customer terminal device 5, the customer ID, password, name, address, birth, which is data input from the customer terminal device 5. The date, sex, and mobile phone number (phone number) are checked. If there is an error, the process proceeds to step S3. If the result of the check is that there is no error, the process proceeds to step S5.

  In step S <b> 5, the control unit 11 of the server device 1 performs member registration processing based on the data input by the customer terminal device 5 and stores it in the storage unit 13. The server device 1 creates a customer-registered customer WEB page (My Page), and transmits a member registration completion email having the URL of the WEB page (My Page) to the customer terminal device 5.

In step S <b> 10, when the customer terminal device 5 receives the member registration completion mail from the server device 1, in response to the operation of the input unit by the customer 50, the customer terminal device 5 uses the browser (WEB page browsing program etc.) The WEB page (my page) provided by the server device 1 is accessed.
The WEB server 1B of the server device 1 provides a WEB page (my page) to the requesting customer terminal device 5.

  In step S <b> 11, the WEB server 1 </ b> B of the server device 1 displays a login screen on the display unit of the customer terminal device 5.

  In step S12, the control unit 11 of the server device 1 performs an authentication process based on the login ID and password input from the customer terminal device 5. If the authentication fails, the process proceeds to the process of step S11. When the process proceeds to step S14 and a signal indicating that the password has been forgotten is received, the process proceeds to step S13.

  In step S13, the server device 1 performs password reset processing for the customer terminal device 5, and proceeds to the processing of step S12.

  In step S <b> 14, the server device 1 provides the customer terminal device 5 of the request source with the top screen (TOP screen) of the customer web page after authentication. On the TOP screen, menus such as “change customer information”, “unsubscribe procedure”, “confirm reception history (confirm reception history)”, and the like are displayed. When the server device 1 receives a signal indicating that “customer information change” has been selected from the customer terminal device 5, the server device 1 proceeds to the process of step S15 and receives a signal indicating that “unsubscribe procedure” has been selected. In this case, the process proceeds to step S20, and the process proceeds to step S33 in which “confirm reception history” is selected.

  In step S15, when the server device 1 detects a signal indicating a change in the password, name, address, telephone number, etc. of the customer information based on the signal from the customer terminal device 5, the server device 1 confirms the change of the information. (Step S16), the process proceeds to Step S14, and if a signal indicating the change of the locker for customer information is detected, the process proceeds to Step S17.

In step S <b> 17, the server device 1 receives the change to the desired locker device based on the signal from the customer terminal device 5.
In step S <b> 18, the server device 1 determines whether or not the locker device transmitted from the customer terminal device 5 can be changed. The control unit 11 of the server device 1 determines whether or not the locker device can be changed based on whether or not the locker device is used (whether there is a custody status). If the usage limit has not been reached (no custody status), the control unit 11 of the server device 1 proceeds to the process of step S16 and confirms the change to the desired locker device. In the case of usage restriction (with custody status), the control unit 11 of the server device 1 proceeds to the process of step S19, displays a screen indicating that the change is impossible on the display unit of the customer terminal device 5, and step S14 Proceed to the process.

  In step S20, the control unit 11 of the server device 1 determines whether or not to perform the withdrawal process based on the signal from the customer terminal device 5. If the withdrawal process is not performed, the control unit 11 proceeds to the process of step S14 and terminates the withdrawal. When the process is performed, the process proceeds to the process of step S21, a confirmation screen for performing the withdrawal process is displayed on the customer terminal device 5 (step S21), the predetermined withdrawal process is performed (step S22), and the process of step S43 is performed. Proceed and send a notification such as an email indicating that the withdrawal process has been completed to the customer terminal device 5.

In step S33, the server device 1 performs a process of displaying a confirmation screen for the reception history on the display unit of the customer terminal device 5, and proceeds to the process of step S34. On the confirmation screen for the reception history, the locker device used, the reception number, the product name of the cleaning product, the price, the settlement means, the comment of the product, the status, etc. are displayed.
When the customer terminal device 5 receives the payment selection mail (step S31) and accesses the URL indicating the confirmation screen of the reception history described in the payment selection mail (step S32), the control unit 11 of the server device 1 You may progress to the process of step S33.

  In step S34, the control unit 11 of the server device 1 determines whether to pay or cancel the payment based on a signal from the customer terminal device 5. If the payment is canceled, the process proceeds to step S51. When performing, it progresses to the process of step S35.

  In step S35, when payment by electronic money or payment by credit card is selected by the customer terminal device 5, the control unit 11 of the server device 1 outputs a signal from the customer terminal device 5 in the case of payment by electronic money. Based on this, the type of electronic money is selected (step S36), and when it is confirmed (step S37), an email indicating that payment by a predetermined electronic money has been selected is sent to the customer terminal device 5 (step S43). ).

  In addition, when payment by credit card is selected by the customer terminal device 5 in step S35, the control unit 11 of the server device 1 determines whether the payment is by a new credit card or the second and subsequent credit cards. In the case of the second and subsequent credit card payments, the process proceeds to step S41. In the case of new payments, the credit card number and the like are input (step S39), and the confirmation button is detected (step S40). Thereafter, the credit company is inquired (step S41). If the credit such as the entered credit card number cannot be confirmed, the process proceeds to step S34. If the credit such as the entered credit card number can be confirmed, the operation of the completion button by the customer terminal device 5 is detected. (Step S42), the control part 11 of the server apparatus 1 performs the process which transmits that to the terminal device 5 for customers.

  In step S51, regarding the cancellation of payment, when the customer terminal device 5 receives a signal indicating cancellation of all cleaning products, the control unit 11 of the server device 1 stores all the cleaning products of the customer in the POS register 2. When a signal indicating cancellation is transmitted, the process proceeds to step S53, and when a signal indicating cancellation is received for only some cleaning products among the plurality of cleaning products, the process proceeds to step S52.

In the process of step S52, when a signal indicating a part of the canceled cleaning products among the plurality of cleaning products is received from the customer terminal device 5, the control unit 11 of the server device 1 informs the POS register 2 to that effect. Send.
The control unit 21 of the POS register 2 cancels the cleaning process regarding the canceled cleaning product, creates a list of canceled cleaning products and a list of cleaning products to be cleaned, and transmits them to the server device 1. The process proceeds to step S53.

In step S <b> 53, the server device 1 confirms the cancellation process for all or part of the customer's cleaning product, and transmits a notification indicating that to the customer terminal device 5 by e-mail or the like.
When a part of the plurality of cleaning products is canceled, the process proceeds to step S34, and the settlement processing related to the cleaning product is performed again.
By doing so, even if a part of the plurality of cleaning products is canceled, it is possible to reliably perform the settlement process for the cleaning products other than the canceled product by a simple process.

<Third embodiment>
Next, an example of the operation of the membership processing (member registration processing) of the cleaning product management system will be described with reference to the above drawings and FIG. FIG. 19 is a diagram for explaining an example of the membership process (member registration process) of the cleaning product management system.

  In step S201, the control unit 51 of the customer terminal device 5 accesses the WEB server 1B in accordance with the operation of the input unit by the customer, and displays the top screen (TOP screen) of the WEB page on the display unit.

  In step S <b> 202, the control unit 51 of the customer terminal device 5 selects the nearest locker device in accordance with the operation of the input unit 54 by the customer, and transmits a signal indicating the selected locker device to the server device 1.

In step S203, when the server apparatus 1 receives the signal indicating the locker apparatus, the server apparatus 1 determines whether or not the locker apparatus can be used, and transmits the result to the customer terminal apparatus 5.
Based on the result received from the server device 1, the control unit 51 of the customer terminal device 5 proceeds to the process of step S <b> 204 if it is an available locker device, and proceeds to step S <b> 201 if it is an unusable locker device. Proceed to the process of, and again select the locker device.

  In step S204, based on the signal from the server device 1, the customer terminal device 5 displays the usage fee confirmation, usage rules, handling of personal information, etc. on the display unit.

  In step S205, when the control unit 51 of the customer terminal device 5 detects an operation indicating that the user agrees with respect to the item displayed in step S204 based on the signal from the input unit 54, the control unit 51 proceeds to the process of step S206. In other cases, the display unit 55 displays that the member cannot be registered, and proceeds to the process of step S201.

  In step S <b> 206, when the server device 1 detects an operation indicating that the user agrees, the server device 1 displays an empty mail transmission screen on the display unit 55 of the customer terminal device 5. The control unit 51 of the customer terminal device 5 transmits an empty mail having the mail address of the customer terminal device 5 to the server device 1 in response to a signal from the input unit 54.

  In step S207, when the headquarters management server 1A of the server device 1 receives the mail from the customer terminal device 5, the headquarters management server 1A transmits a main registration mail having the URL of the member procedure WEB page to the requesting customer terminal device 5. (Step S208).

  In step S209, when receiving the main registration mail, the customer terminal device 5 displays it on the display unit 55.

  In step S210, the control unit 51 of the customer terminal device 5 accesses the WEB server 1B indicated by the URL described in this registration mail in accordance with the operation of the input unit 54 by the customer 50, and uses a browser (browsing program). , The WEB page is displayed on the display unit 55.

In step S211, the WEB server 1B allows a user to input necessary items such as a login ID, password, name, name, gender, date of birth, postal code, address, one or more phone numbers (mobile phone numbers), and the like. Is displayed on the display unit of the customer terminal device 5. The login ID is defined in, for example, the mail address of the customer terminal device 5.
The control unit 51 of the customer terminal device 5 inputs the necessary items according to the operation of the input unit 54 by the customer, and transmits it to the WEB server 1B of the server device 1 as customer information (step S212).

  In step S213, when the customer information transmitted from the customer terminal device 5 is received by the WEB server 1B, the WEB server 1B transmits the customer information to the headquarter management server 1A.

  In step S <b> 214, the headquarters management server 1 </ b> A stores the customer information in the storage unit in association with the member number, and transmits a main registration completion mail to the customer terminal device 5. The headquarters management server 1A automatically assigns a membership number.

  In step S215, the customer terminal device 5 receives the main registration completion mail.

  In step S <b> 216, the headquarters management server 1 </ b> A transmits customer information to the POS register 2, and the POS register 2 stores the customer information in the storage unit 23.

  In step S 217, the POS register 2 receives customer information and stores it in the storage unit 23. The control unit 21 of the POS register 2 selects an unissued portion or a list of all customers (all details) from the list of newly joined customers in accordance with the operation of the input unit 24 by the cleaning company 20.

In step S <b> 218, the control unit 21 of the POS register 2 prints the selected unissued portion or the list of all customers from the list of newly joined customers on a sheet or the like from the printer 29. A member number, a barcode indicating the member number, and the like are printed on the sheet as customer information.
In this embodiment, a sheet on which customer information such as a membership number and a barcode is printed is used as the customer information recording means 41. The sheet on which the customer information is printed is laminated and attached to the cleaning bag 4. The cleaning bag 4 is assigned for each customer. The cleaning bag 4 is preferably made of a non-permeable material. The cleaning bag 4 may be subjected to non-permeable surface treatment.

  In step S219, the customer information indicated by the barcode or the like is read by the reading unit 28 of the POS register 2 (barcode scanning).

  In step S220, it is assumed that the cleaning bag 4 is received by reading the customer information in the customer information recording unit 41 by the reading unit 28 of the POS register 2.

  That is, as described above, the POS register 2 is a cleaning bag customer that records the customer information (barcode, etc.) on customer information recording means (paper, IC tag, etc.) provided in a cleaning bag that can accommodate cleaning commodities. It has information association means.

  In step S <b> 221, the control unit 21 of the POS register 2 performs processing for outputting a slip from the printer 29. A slip, a price list, a reception slip, and the like are accommodated in the cleaning bag 4.

  In step S222, the control unit 21 of the POS register 2 performs a store closing process at the end of acceptance of the day. Specifically, the POS register 2 transmits member information such as a member number, a slip number, a settlement number, and the like to the server device 1.

In step S223, the server device 1 receives member information such as a member number, a slip number, a settlement number, and the like from the POS register 2.
The locker server 1C of the server device 1 transmits the member information of the member number to the locker device 3 (step S224). The locker device 3 receives the member information of the member number and stores it in the storage unit 33 (step S225).
Further, the locker server 1C of the server device 1 transmits the slip number to the locker device 3 (step S226). The locker device 3 receives the slip number and stores it in the storage unit 33 (step S227).

Then, the cleaning bag 4 is delivered to the locker device 3 by the collection and delivery vehicle 401.
For example, the locker device 3 authenticates the collection / delivery company using an identification card (magnetic card, IC card, etc.) of the collection / delivery company.
The collection / delivery company operates an input unit such as a touch panel of the locker device, designates a predetermined locker box number, position, etc. The cleaning bag 4 is accommodated in a predetermined locker box.
When the slip number of the slip is scanned by the reading unit 38 and information on the slip corresponding to the storage unit 33 of the locker device 3 or customer information is not stored, the server device 1 is accessed and the scanned slip Information about the customer, corresponding customer information, and the like are acquired and stored in the storage unit 33.
Then, the locker device 3 transmits the slip number of the slip, the identification number (identification information) of the locker device, the locker box number, delivery date / time information, and the like to the server device 1.
The server device 1 transmits a delivery completion mail indicating the user name (customer name) reception date, locker name (locker device identification information, etc.), storage period, etc. to the customer terminal device 5.

  After receiving the delivery completion mail at the customer terminal device 5, the customer 50 receives the cleaning bag 4 accommodated in the locker device 3. Then, the customer 50 operates the input unit 34 of the locker device 3 to set the reception mode. The locker device 3 displays a predetermined telephone number on the display unit 35. The customer 50 makes a call to the telephone number displayed on the display unit 35 using the customer terminal device 5. When the locker device 3 receives a call from the customer terminal device 5 using the specified phone number, the locker device 3 is required to match the phone number of the customer terminal device 5 with the customer phone number registered in the storage unit 33. Then, the locker box containing the cleaning bag for the customer is unlocked. The customer takes out the cleaning bag from the locker box.

<Deposit processing>
Next, an example of the operation of the depositing process of the cleaning product management system will be described with reference to the above drawings and FIG. FIG. 20 is a diagram for explaining an example of deposit processing of the cleaning product management system.

The customer 50 stores cleaning commodities such as laundry in the cleaning bag 4. Acceptable cleaning products are limited to those listed in the menu list.
The customer 50 enters the name, registration telephone number, cleaning product name, color, pattern, accessory, name of the processing method to be applied to the cleaning product, name of the processing method applied to the cleaning product, etc. on the reception slip. And housed in the cleaning bag 4.
The customer 50 operates the input unit 34 of the locker device 3 to set the locker device 3 to the deposit mode.

In step S301, when the locker device 3 is set to the deposit mode, the locker device 3 determines whether or not the locker device 3 has an empty space for deposit. If the locker device 3 is full (no space is available), the process of step S303 is performed. The display unit 35 displays that the deposit is not possible (step S303), transmits a full message to the locker server 1C (step S111), and proceeds to the process of step S301.
When the locker server 1C receives a signal indicating that the locker device 3 is full (step S313), the locker server 1C transmits a signal indicating that to the head office management server 1A. When receiving the signal from the locker server 1C, the headquarters management server 1A notifies the POS register 2 that the locker device 3 is full (step S314). When the POS register 2 receives the notification from the headquarters management server 1A, the POS register 2 displays on the display unit that the locker device 3 is full (step S315).

  In step S302, when the locker device 3 confirms an empty space for deposit, the locker device 3 displays a predetermined telephone number on the display unit 35. The customer 50 makes a telephone call to the telephone number displayed on the display unit 35 by the customer terminal device 5. When the locker device 3 receives a call from the customer terminal device 5 using the specified phone number, the locker device 3 transmits the phone number (mobile phone number) of the customer terminal device 5 to the locker server 1C (step S304).

  In step S305, when the locker server 1C receives the phone number (mobile phone number) of the customer terminal device 5 from the locker device 3, the lock number does not match the phone number of the member stored in the storage unit. Then, an authentication process is performed (step S306), and a signal indicating the authentication result is transmitted to the locker device 3.

In step S307, the locker device 3 receives the authentication result from the locker server 1C, and when it is not the registered telephone number (authentication NO), displays that the reception is not possible on the display unit 35, and the process of step S301 If it is determined that the telephone number is registered, the lock door 302 of the locker device 3 is unlocked. The customer 50 opens the closing door 302 and inserts the cleaning bag 4 containing the cleaning product into the locker device 3. The locker device 3 transmits a signal indicating that the deposit has been completed to the locker server 1C (step S309). Next, the process proceeds to step S312.
The control unit 31 of the locker device 3 may perform telephone number authentication processing based on the telephone number stored in the storage unit.

  In step S312, when the locker server 1C receives a signal indicating the completion of deposit from the locker device 3, the locker server 1C transmits a signal indicating that to the headquarters management server 1A. The process proceeds to step S314.

  In step S314, when the headquarters management server 1A receives a signal indicating the completion of deposit from the locker device 3, the headquarters management server 1A transmits deposit information such as date and customer name to the POS register 2 (step S316). The POS register 2 receives the deposit information from the headquarters management server 1A, stores it in the storage unit 23, and displays it on the display unit 25 (step S317).

<Recovery processing>
Next, an example of the collection processing operation of the cleaning merchandise management system will be described with reference to the above drawings and FIG. FIG. 20 is a diagram for explaining an example of the collection process of the cleaning product management system.

A collection / delivery company or the like collects the cleaning bag 4 accommodated in the locker device 3 by the collection / delivery vehicle 401 periodically and appropriately as necessary, and transfers the cleaning bag 4 to the cleaning factory 200.
For example, when the locker device 3 is in a full tank state where the cleaning bag 4 cannot be deposited, the POS register 2 receives a full tank notification from the server device 1.
In step S401, the POS register 2 displays on the display unit 25 the full lock state of the locker device 3.

  In step S <b> 402, the cleaning company 20, or a collection / delivery company that receives a notification from the cleaning company 20 collects the cleaning bag 4 accommodated in the locker device 3 by the collection / delivery vehicle 401. Since the process of the locker device 3 in this case is the same as the process described above, the description thereof is omitted.

  In step S403, the locker device 3 transmits a signal indicating completion of cleaning bag collection to the locker server 1C.

  In step S404, when the locker server 1C receives a signal indicating the completion of collection from the locker device 3, the locker server 1C performs a completion process such as transmitting a signal indicating that to the head office management server 1A.

  In step S405, when the headquarters management server 1A receives a signal indicating collection completion from the locker server 1C, the headquarters management server 1A transmits collection information having a collection date and time, a customer name, and the like to the POS register 2.

  In step S406, when receiving the collection information from the headquarters management server 1A, the POS register 2 stores the collection information in the storage unit 23 and displays the collection information on the display unit 25.

<Reception processing>
Next, an example of the operation of the reception process of the cleaning product management system will be described with reference to the above drawings and FIG. FIG. 22 is a diagram for explaining an example of the reception process of the cleaning product management system.

  In the cleaning factory 200, the cleaning company 20 receives the cleaning bag 4.

In step S501, the POS register 2 reads the barcode of the customer information recording means 41 provided in the cleaning bag 4 by the reading unit 28, and acquires the member number.
In step S502, the control unit 21 of the POS register 2 accesses the headquarters management server 1A, calls customer information corresponding to the membership number, and acquires customer information. In this case, the headquarters management server 1A transmits customer information corresponding to the membership number to the POS register 2 in response to a request from the POS register 2 (step S503).

Next, the cleaning trader inputs data regarding the cleaning product to the POS register 2 while comparing the received cleaning product with the receipt slip, and inputs data regarding the slip. The data related to the cleaning product includes the name of the cleaning product, the cleaning fee, the color, the pattern, and troubles (such as tears and stains).
Specifically, the POS register 2 inputs data related to the name of the cleaning product from the input unit 24 in accordance with the operation of the cleaning company 20 (step S504), and inputs data related to the slip (step S505).
Note that the control unit 21 may perform control so that the cleaning fee is automatically set to a fee associated with the product name of the cleaning product in advance.

  In step S505, the POS register 2 performs a store closing process such as transmitting all data related to the cleaning product received on that day to the head office management server 1A at a predetermined time such as the store closing time.

In step S506, the headquarters management server 1A performs a process of receiving all data related to the cleaning product received on the day from the POS register 2 and storing it in the storage unit.
In the case where the receipt form is filled in regarding the additional order for the cleaning bag, the cleaning company 20 uses the POS register 2 to store the customer information recording means in the cleaning bag in the same manner as the above-described procedure for creating a new cleaning bag. Work to set up.

  In step S <b> 507, the headquarters management server 1 </ b> A transmits to the customer terminal device 5 a request email for selecting a cleaning fee payment method for each customer. The request mail includes the reception date, locker name, cleaning fee, link URL to My Page (customer-specific WEB page), and the like.

  In step S508, the customer terminal device 5 receives the request mail from the headquarters management server 1A.

In step S509, the customer terminal device 5 accesses the WEB server 1B of the server device 1 that is the link destination URL in accordance with the operation of the input unit by the customer, and displays the My Page (WEB page) on the display unit. . The WEB server 1 </ b> B causes the display unit of the customer terminal device 5 to display a breakdown list of custody cleaning products, a laundry request or cancellation, a payment method (payment method) selection screen, and the like. The customer selects a cleaning product desired for washing and a payment method. Specifically, the customer terminal device 5 transmits a signal indicating credit card payment or electronic money payment to the server device 1 for the cleaning product desired to be washed.
In the case of credit card payment, the WEB server 1B performs a credit confirmation process on the customer's credit card and continues to a payment completion process.
In the case of electronic money payment, the WEB server 1B displays a list of types of electronic money that can be used in advance for each locker device in a selectable manner on the customer terminal device 5, and allows the customer to determine the type of electronic money.

In step S510, when the server apparatus 1 receives a signal related to a payment method (payment method) or the like from the customer terminal apparatus 5, the server apparatus 1 transmits a signal indicating that to the POS register 2 (step S511). When the POS register 2 receives the signal from the server device 1, the POS register 2 creates a creation instruction indicating the contents and displays it on the display unit, or creates a work instruction by the printer (step). S512).
The cleaning contractor performs the cleaning work according to the work instruction.

  In step S 513, when the server device 1 receives a signal indicating a change in accounting category such as changing to credit card payment from the customer terminal device 5, the server device 1 sends a signal indicating an automatic accounting category change to the POS register 2. Send. When the POS register 2 receives the signal, the POS register 2 displays the signal on a display unit or the like and notifies the cleaning company (step S514).

  In step S515, the headquarters management server 1A transmits to the POS register 2 a communication item relating to cancellation of the cleaning product deposited by the customer. The process proceeds to step S516. Further, the headquarters management server 1A transmits a signal indicating a slip number transmission instruction to the locker server 1C. When receiving the signal from the headquarters management server 1A, the locker server 1C transmits a slip number to the locker device 3 (step S520). The locker device 3 receives the slip number from the locker server 1C and stores it in the storage unit (step S521).

In step S516, when the POS register 2 receives the communication item from the server device 1 (step S516), the POS register 2 performs an automatic return process according to the cancellation status indicated in the received communication item (step S517).
More specifically, in the case of canceling all in step S517, the POS register 2 creates a return list to be returned without washing, and outputs a process to be displayed on the display unit and a work instruction indicating that from the printer. (Step S518). The canceled cleaning product is delivered to the locker device 3.
In the case of partial cancellation, the POS register 2 identifies the canceled cleaning product and the cleaning product to be washed. For the cleaning product to be washed, the process proceeds to step S504, and the communication items such as the color / pattern and trouble are again displayed. Acceptance processing is performed, and processing relating to the payment method is performed again. In this way, even if some of the cleaning products received from the customer have been canceled, it is possible to reliably identify the cleaning products to be washed and to prevent unnecessary troubles. can do.

  The POS register 2 creates a work instruction document indicating that cleaning is to be performed for a cleaning product for which a settlement method (payment method) has been determined, and performs a process of displaying on a display unit, a process of printing by a printer, and the like. The work instruction sheet displays a slip number, customer information, and the like. The cleaning company specifies the cleaning bag based on the slip number and the customer information displayed in the work instruction, and performs a predetermined cleaning operation using a washing machine or the like.

<Delivery processing>
Next, an example of the delivery processing operation of the cleaning merchandise management system will be described with reference to the above drawings and FIG. FIG. 23 is a diagram for explaining an example of delivery processing of the cleaning product management system.

In step S601, the slip output from the POS register 2 and the cleaning bag containing the cleaning product are delivered from the cleaning factory 200 to the predetermined locker device 3 by the collection / delivery vehicle 401 or the like.
The locker device 3 authenticates the collection / delivery company using an identification card (magnetic card, IC card, etc.) of the collection / delivery company.

The collection / delivery company operates an input unit such as a touch panel of the locker device 3 to set the locker device 3 to the delivery mode (step S602). The collection / delivery company designates a predetermined locker box number, position, and the like, and causes the reading unit 38 to read the barcode indicating the slip number of the slip stored in the cleaning bag 4 (step S603).
In step S <b> 603, the control unit 31 of the locker device 3 transmits the slip number read by the reading unit 38 to the locker server 1 </ b> C of the server device 1.

  In step S604, when the locker server 1C of the server device 1 receives the signal indicating the slip number from the locker device 3, the locker server 1C determines whether the received slip number matches the slip number stored in the storage unit. Then, the determination result is transmitted to the locker device 3 (step S605).

In step S606, if the scanned slip number does not exist in the server device 1, the locker device 3 determines that the delivery of the cleaning product cannot be accepted, and does not perform the unlocking process of the locker box (step S606). S607), the delivery process is terminated. When the scanned slip number exists in the server device 1, the locker device 3 performs an unlocking process on the door of a predetermined locker box and displays that on the display unit (step S608). The collection and delivery company accommodates the cleaning bag 4 in the locker box and closes the door. The control unit 31 of the locker device 3 locks the locker box and transmits a completion notification to the locker server 1C of the server device 1.
The locker device 3 is configured such that a plurality of locker boxes can be selected when the finished cleaning product is relatively large and cannot be accommodated in one locker box. In that case, the same slip is scanned to select a plurality of locker boxes.

  In addition, when the slip number of the slip is scanned by the reading unit 38 and information on the slip corresponding to the storage unit 33 of the locker device 3 or customer information is not stored, the locker device 3 accesses the locker server 1C. Information relating to the scanned slip, corresponding customer information, and the like are acquired and stored in the storage unit 33.

In step S610, when the locker server 1C receives a completion notification from the locker device 3, the locker server 1C transmits a signal indicating that to the headquarters management server 1A. The headquarters management server 1 </ b> A transmits a delivery completion mail to the customer terminal device 5. In the delivery completion mail, the customer name (user name), reception date, locker device name, locker box number, settlement method (payment method) settlement amount, storage period, etc. are described.
In step S612, when the customer terminal device 5 receives the delivery completion mail, the customer terminal device 5 performs a process of displaying the contents described in the delivery completion mail on the display unit 55.

<Receipt processing>
Next, an example of the reception processing operation of the cleaning product management system will be described with reference to the above drawings, FIG. FIG. 24 is a diagram for explaining an example of the receiving process of the cleaning product management system.

  After seeing the delivery completion mail received by the customer terminal device 5, the customer 50 goes to receive the cleaning product delivered to the locker device 3. In the present embodiment, it is defined that the cleaning product is received by the locker device in which the cleaning product is deposited.

  In step S <b> 701, the locker device 3 is set to the reception mode by the operation of the input unit 34 by the customer 50. The locker device 3 displays a predetermined telephone number on the display unit 35. The customer 50 makes a telephone call to the telephone number displayed on the display unit 35 by the customer terminal device 5. When the locker device 3 receives a call from the customer terminal device 5 using the specified phone number, the locker device 3 transmits the phone number (mobile phone number) of the customer terminal device 5 to the locker server 1C.

  In step S702, when the locker server 1C receives the telephone number (mobile phone number) of the customer terminal device 5 from the locker device 3, the lock number does not match the phone number of the member stored in the storage unit. Then, an authentication process is performed, and a signal indicating the authentication result is transmitted to the locker device 3 (step S703).

  In step S704, the locker device 3 receives the authentication result from the locker server 1C, and if it is not a registered telephone number (authentication NO), displays that the reception is impossible on the display unit 35 and ends the reception mode. (Step S705) When the telephone number is authenticated, the door of a predetermined locker box of the locker device 3 is unlocked. The customer 50 opens the door, receives the cleaning bag 4 containing a cleaning product, and closes the door. The locker device 3 transmits a signal indicating that the reception has been completed to the locker server 1C, and completes the reception process (step S706). The locker server 1C notifies the head office management server 1A of completion of the receiving process.

In the case of electronic money payment, the locker device 3 performs an unlocking process after completing payment by electronic money, and transmits a signal indicating that payment by electronic money has been completed to the locker server 1C. The locker server 1C transmits a signal indicating that to the headquarters management server 1A.
In step S707, the headquarters management server 1A transmits a signal indicating completion of payment by electronic money to the POS register 2 from the locker server 1C. When receiving the signal, the POS register 2 completes the payment by the electronic money in the accounting category automatic change processing and stores it in the storage unit 23 (step S708).

  In step S709, the headquarters management server 1A notifies the POS register 2 of the end of the receiving process. When the POS register 2 receives the notification, the POS register 2 completes the receiving process (step S710).

<Re-delivery processing>
Next, an example of the operation of the redelivery process of the cleaning product management system will be described with reference to the above drawings and FIGS. 25 and 26 are diagrams for explaining an example of the re-delivery process of the cleaning product management system.

The finished cleaning product is delivered to the locker device 3.
In step S801, the locker device 3 performs a predetermined storage process.

  In step S802, the locker device 3 determines whether or not a storage period (for example, about 5 days) has elapsed since storing the finished cleaning product. If not, the process proceeds to step S801. If it has elapsed, the process proceeds to step S803.

  In step S803, the locker device 3 displays on the display unit that the storage period has elapsed since the cleaning product was stored.

  In step S <b> 804, the collection / delivery company or the like sees that on the display unit of the locker device 3 and performs an operation of canceling the storage of the cleaning product. Specifically, the locker device 3 determines whether or not an operation for canceling the storage of the cleaning product is detected from the input unit. When the cancel is not detected, the process proceeds to step S804, and the cancel is detected. Then, the process proceeds to step S805.

In step S805, the collection / delivery company collects the bag containing the cleaning product whose storage period has passed, and registers the collection in the locker device 3. The locker device 3 performs a process of canceling the storage of the cleaning product, and transmits a signal indicating that to the locker server 1C of the server device 1.
A collection / delivery company or the like transfers the collected cleaning products to the cleaning factory 200. The collected cleaning products are stored in a warehouse of the cleaning factory 200 or the like.

  In step S806, when the locker server 1C receives a signal indicating that from the locker device 3, the locker server 1C notifies the headquarters management server 1A.

  In step S807, the headquarters management server 1A indicates to the customer terminal device 5 of the customer who is the owner of the collected cleaning product that the cleaning product has been collected from the locker device 3 and to request a re-delivery request. send an email.

  In step S808, the customer terminal device 5 receives the mail transmitted from the headquarters management server 1A and displays a message to that effect on the display unit.

  In step S811, when the customer 50 wishes to re-delivery the cleaning product, the customer 50 informs the server device 1 accordingly. Specifically, the customer terminal device 5 accesses the customer WEB page (my page) of the WEB server 1B, and transmits a request for re-delivery to the server device 1.

  In step S812, when the headquarters management server 1A of the server apparatus 1 receives a request for redelivery, the headquarters management server 1A transmits a notification regarding redelivery to the POS register 2 (step S813).

In step S814, when the POS register 2 receives the notification item from the headquarters management server 1A, it creates a received product list regarding the cleaning product to be redelivered (step S815), creates a slip for redelivery, and uses the printer. The slip is printed (step S816). The cleaning bag 4 containing slips and cleaning products is delivered to the locker device 3 by a collection and delivery vehicle 401 or the like.
The processing from step S817 to step S827 in FIG. 26 is substantially the same as the processing from step S602 to step S612 in FIG.

  When the customer terminal device 5 receives the delivery completion mail, the customer goes to the locker device 3 to receive the cleaning product.

  In the present embodiment, the server device 1 performs a predetermined time (last mail) such as 20 o'clock on the day for a predetermined process such as a reception process or a delivery process by a predetermined time related to the closing process on that day. Various mails are transmitted by (delivery time), and various mails are transmitted at a specified time such as 8 o'clock the next day.

Further, the server device 1 of the cleaning product management system may be configured such that a plurality of mobile phone numbers (for example, four mobile phone numbers) can be registered . By this Uslu, for example, a customer performs unlocking processing of the locker system at the customer terminal apparatus 5 having a first mobile phone number registered, deposit the cleaning products in the locker apparatus, such as relatives of the customer Then, the locker device can be unlocked by the customer terminal device 5 having the registered second mobile phone number, and the cleaning product can be received.

As described above, the cleaning product management system according to the embodiment of the present invention includes the server device 1 and the terminal device (POS register 2) for the cleaning company. Server device 1, POS register 2, and locker device 3 are communicably connected via a communication path.
The server device 1 registers customer information including a customer identification number, a telephone number, notification destination information (e-mail address, etc.) in the storage unit 13 as a storage unit based on a signal from the customer terminal device 5. It has customer information registration means.
The terminal device (POS register 2) for the cleaning contractor stores the customer information (bar code, two-dimensional code, etc.) on the customer information recording means (paper, IC tag, etc.) provided in the cleaning bag 4 that can accommodate cleaning commodities. It has a cleaning bag customer information association means for recording.
For this reason, after registering the customer information in the storage means of the server device 1, the POS register 2 reads the customer information stored in the storage unit 13 of the server device 1, and the customer information is associated with the cleaning bag customer information associating means. Can be easily recorded in the customer information recording means 41.

And when the cleaning bag 4 provided with the customer information recording means 41 was accommodated in the locker box of the predetermined position of the locker apparatus 3, the 1st notification means of the server apparatus 1 was accommodated in the predetermined position of the locker apparatus 3. A process of notifying accommodation information (location information of the locker device, locker box number, etc.) indicating the accommodation position of the cleaning bag 4 to the customer notification destination indicated in the notification destination information included in the customer information by mail or the like is performed.
By doing so, the customer terminal device 5 can receive the notification from the server device 1 and notify the customer 50 of the notification.
The customer 50 cleans the cleaning bag 4 accommodated in the locker box indicated by the predetermined locker box number of the locker device 3 based on the location information of the locker device 3 indicated in the storage location information of the notification, the locker box number, etc. Can be received easily and reliably.

Further, in the cleaning product management system according to the embodiment of the present invention, (POS register 2) as the terminal device for the cleaning contractor stores the customer information read by the reading unit 28 and the cleaning bag 4 input by the input unit 24. Cleaning information (color, pattern, tear, dirt, etc.) relating to the housed cleaning product is stored in the storage unit 23 and registered in the storage unit (storage unit 13) of the server device 1.
By doing so, it is possible to easily synchronize the customer information and the cleaning information related to the cleaning product accommodated in the cleaning bag 4 between the POS register 2 and the server device 1.

Further, in the cleaning product management system according to the embodiment of the present invention, the cleaning contractor terminal device (POS register 2) has a cleaning fee calculation means for calculating a cleaning fee based on the cleaning information.
The server device 1 is based on the second notification means for notifying the notification destination indicated in the notification destination information included in the customer information of the cleaning fee calculated by the cleaning fee calculation means, and the signal from the customer terminal device 5. And a payment method determining means for performing a process of determining a payment method of the cleaning fee.
By doing so, the server device 1 notifies the customer terminal device 5 of the notification destination of the cleaning fee calculated by the POS register 2 and reliably determines the payment method based on the signal from the customer terminal device 5. be able to.

In the cleaning product management system according to the embodiment of the present invention, the locker device 3 is associated with the telephone number based on information indicating the telephone number of the customer information (the mobile phone number of the customer terminal device 5). Return locker unlocking instruction means for unlocking the locker door is provided.
In this way, the customer terminal device 5 having the registered mobile phone number makes a call to the telephone number designated by the locker device 3, so that the locker device 3 and the server device 1 can use the customer terminal device. 5 is performed, and the locker device 3 can be unlocked after registration confirmation.

As described above, the embodiments of the present invention have been described in detail with reference to the drawings. However, the specific configuration is not limited to these embodiments, and there are design changes and the like without departing from the gist of the present invention. Is included in the present invention.
Further, the embodiments described in the above drawings can be combined with each other as long as there is no particular contradiction or problem in the purpose and configuration.
Moreover, the description content of each figure can become independent embodiment, respectively, and embodiment of this invention is not limited to one embodiment which combined each figure.

  DESCRIPTION OF SYMBOLS 1 ... Server apparatus, 1A ... Headquarters management server, 1B ... WEB server, 1C ... Locker server, 2 ... POS register (terminal device for cleaning company), 3 ... Locker device, 4 ... Cleaning bag, 5 ... Terminal device for customers ( Portable terminal), 6 communication channel, 10 management company, 13 storage unit (storage means), 20 cleaning company, 41 customer information recording means, 50 customer, 200 cleaning factory.

Claims (3)

A cleaning product management system having a server device and a terminal device for a cleaning company, and managing cleaning products via a locker device,
The server device, the terminal device for the cleaning company, and the locker device are communicably connected via a communication path,
The server device includes storage means;
Customer information registration means for registering customer information including at least a customer identification number, one or more telephone numbers, and notification destination information in the storage means,
The terminal device for the cleaning company has a cleaning bag customer information associating means for recording the customer information in a customer information recording means provided in a cleaning bag capable of storing cleaning products,
The server device includes position information and a locker box number of the locker device as storage location information indicating a storage position of the cleaning bag stored in a predetermined position of the locker device, a payment method, a payment amount, and a storage period. First notification means for notifying the customer terminal device of the notification destination indicated in the notification destination information included in the customer information;
The rocker device has a display unit for displaying an authentication phone number if it is set to receive mode for the customer receives a cleaning bag that is the housing, the authentication shown in the display portion of the rocker device Authentication processing is performed based on the telephone number of the customer terminal device itself transmitted to the telephone number and the information indicating one or more telephone numbers of the customer information registered by the customer information registration means. And a return locker unlocking instruction means for unlocking the locker door associated with the telephone number of the customer terminal device.   2. The device according to claim 1, wherein the cleaning contractor terminal device includes a registration unit that registers the customer information and cleaning information related to the cleaning product stored in the cleaning bag in the storage unit of the server device. Cleaning product management system. The terminal device for the cleaning company has a cleaning fee calculation means for calculating a cleaning fee based on cleaning information,
The server device includes a second notification unit configured to notify the notification destination indicated in the notification destination information included in the customer information of the cleaning fee calculated by the cleaning fee calculation unit;
The cleaning product management system according to claim 2, further comprising a payment method determination unit that performs a process of determining a payment method of the cleaning fee.

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