JP2019175358A - Non-face-to-face product hand-over system, and non-face-to-face product hand-over method - Google Patents

Abstract

To provide a non-face-to-face product hand-over system that eliminates labor and time for looking for a product in shops, and can hand over the product without allowing shop staff or other visitors to know the product to be purchased or rented.SOLUTION: A main server 16 includes: an order acceptance unit 16B that accepts an order of a product from a customer terminal or an order-placement terminal in a shop, and outputs a picking instruction of the product; a key issue unit 16C that issues a key for locking/unlocking a locker device; and a settlement execution unit 16F. A locker system server 34 includes: a storage box number transmission unit 34A that transmits a number of a storage box of the locker device having the picked product stored to the main server 16 in a state where the number is associated with the product; and an unlocking request storage box number transmission unit 34B that, when an unlocking by the key is requested to the storage box having the product stored, transmits a number of the storage box undergoing the unlocking request to the main server 16 as a trigger of a settlement execution.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a non-face-to-face product delivery system that enables delivery of products without facing customers and store staff.

  When a customer purchases or rents a product, it is common for the customer to bring the product to a cashier counter, and the store staff operates a POS register to exchange money with the customer or make a payment with a credit card. Recently, in order to eliminate congestion at the cash register counter, a self-register that can be paid by the customer himself / herself by reading the barcode attached to the product has appeared, as described in Patent Document 1 below. Yes. The use of self-registration is advantageous in terms of protecting the privacy of customers because the store staff and other customers are less likely to know what they have purchased.

  However, regardless of which cash register system is used, it is necessary to search for the desired product in the store and bring it to the register. If the store is frequent, it may be possible to find the desired product immediately. No, but most people spend a lot of time looking for goods in the store. Even when using a self-register, it may be seen by other customers when picking up or carrying goods in the store, and there is room for improvement in terms of privacy protection.

JP 2004-86728 A

  Therefore, the object of the present invention is to save the trouble of searching for a product in the store and to deliver the product without knowing the product to be purchased or rented by store staff or other customers. In addition, it is an object of the present invention to provide a non-face-to-face product delivery system that allows a user to place an order for and receive a product at his / her convenience without worrying about time.

  A non-face-to-face product delivery system of the present invention for solving the above-described problems has a main server, a plurality of storage boxes connected to the main server via a communication network, and stores products, and each storage box is provided with the storage boxes. A locker device for unlocking, wherein the main server receives an order for a product from a customer terminal or an in-store ordering terminal installed in the store, and stores the product in the storage box. An order receiving unit that outputs a picking instruction, a key issuing unit that issues a key for locking and unlocking the locker device associated with the product for which the order has been received, and a settlement execution unit, and the locker The apparatus transmits the number of the storage box storing the picked product among the plurality of storage boxes to the main server in a state associated with the product. And a storage box requested to be unlocked as a trigger for settlement execution by the settlement execution unit when requested to unlock the storage box in which the product is stored. And an unlocking request storing box number transmitting unit for transmitting the number to the main server.

  In the non-face-to-face product delivery system of the present invention, the settlement execution unit transmits a success / failure signal indicating success / failure of settlement to the locker device, and the locker device performs settlement based on the success / failure signal. It is preferable to further include an unlocking control unit that unlocks the storage box for storing the settled product when successful, and disables the unlocking of the storage box when the settlement fails.

  Further, in the non-face-to-face product delivery system of the present invention, the product is a rental product, and the main server includes a rental period calculation unit that starts counting a rental period based on the unlocking of the storage box. Furthermore, it is preferable to include.

  Further, in the non-face-to-face product delivery system of the present invention, the rental period calculation unit calculates the generated additional fee based on the return date of the product and information on the returned product, and the settlement execution unit Preferably, it is configured to require additional payment.

  Furthermore, in the non-face-to-face product delivery system of the present invention, the product is provided with a wireless tag such as an RFID tag, and a reader for reading the wireless tag is installed in order to determine the return date in a timely manner. It is preferable to further include a return post.

  Furthermore, in the non-face-to-face product delivery system of the present invention, it is preferable that the payment includes at least one of credit card payment, electronic money payment, and point payment, or a combination thereof.

  Furthermore, in the non-face-to-face product delivery system of the present invention, the storage box is preferably a double-sided opening type.

  Moreover, the non-face-to-face product delivery method of the present invention for solving the above-described problems includes a main server, a plurality of storage boxes connected to the main server via a communication network, and storing products, and each storage box. A non-face-to-face product delivery method using a locker device that locks and unlocks the product, wherein the main server accepts an order for the product from a customer terminal or an in-store order terminal installed in the store, An order receiving step for outputting a picking instruction for the product for storage in the storage box, and issuing a key for unlocking and unlocking the locker device associated with the product for which the order has been received in the main server In the key issuing step and the locker device, the picked item is stored among the plurality of storage boxes. A storage box number transmission step of transmitting a payment box number to the main server in a state associated with the product; and when unlocking with the key is requested for the storage box storing the product. An unlock request storage box number transmission step for transmitting the lock requested storage box number to the main server, and settlement of the product in the storage box requested to be unlocked in the unlock request storage box number transmission step. A settlement execution step to be executed.

  In the non-face-to-face product delivery system of the present invention, the order receiving unit of the main server receives an order for a product from a customer terminal or an in-store order terminal installed in the store, and stores the product in a storage box. Therefore, the picking instruction for the product is output, the key issuing unit issues a key for locking and unlocking the locker device associated with the product for which the order has been received, and a plurality of storage box number transmission units of the locker device are provided. Among the storage boxes, the number of the storage box in which the picked product is stored is transmitted to the main server in a state associated with the product, and the unlock request storage box number transmission unit transmits the storage box in which the product is stored On the other hand, when unlocking with a key is requested, the number of the storage box requested to unlock is transmitted to the main server, and the settlement execution unit of the main server requires the unlocking of the storage box. A request the settlement execution for the goods as a trigger, the customer can receive the goods from the locker unit.

  Therefore, according to the non-face-to-face product delivery system of the present invention, it is possible to save the trouble of searching for the product in the store, and the store staff and other customers are not aware of the product to be purchased or rented without knowing the product. The delivery can be performed, and the user can order and receive the product at his own convenience without worrying about time.

  In the non-face-to-face product delivery system of the present invention, the settlement execution unit transmits a success / failure signal indicating the success / failure of the settlement to the locker device, and the locker device is settled when the settlement is successful based on the success / failure signal. If the storage box for storing the product is unlocked, and if it further includes an unlocking control unit that disables the unlocking of the storage box if the settlement fails, the timing of receiving the product and the settlement are matched. It is possible to provide a safe and convenient system for customers and stores.

  Furthermore, in the non-face-to-face product delivery system of the present invention, if the product is a rental product and the main server further includes a rental period calculation unit that starts counting the rental period based on unlocking the storage box, Since the rental period starts from when the customer receives the product, a system that is satisfactory to the customer can be provided.

  Furthermore, in the non-face-to-face product delivery system of the present invention, the rental period calculation unit calculates an additional fee that has occurred based on the return date of the product and information on the returned product, and makes an additional payment to the payment execution unit. If configured to require, customers have the advantage of being able to reduce the additional fee by returning early, and the turnover rate of rental by returning the product early to the store Has the advantage of improving.

  Further, in the non-face-to-face product delivery system of the present invention, the product is provided with a wireless tag such as an RFID tag, and in order to determine the return date in a timely manner, a return post provided with a reader for reading the wireless tag is provided. If further included, timely return acceptance of the product can be automated.

  Further, in the non-face-to-face product delivery system of the present invention, when the settlement includes at least one of credit card settlement, electronic money settlement and point settlement, or a combination thereof, a system that is highly convenient for the customer is provided. Can be provided.

  In addition, in the non-face-to-face product delivery system of the present invention, when the storage box is a double-sided opening type, the store staff stores the product in the storage box without disturbing the customer's product removal. Therefore, the work efficiency can be improved and higher privacy protection can be realized.

1 is a schematic configuration diagram of a non-face-to-face product delivery system according to an embodiment of the present invention. It is a figure explaining the function of the main server and locker system server in the non-face-to-face type product delivery system of FIG. It is a figure explaining the outline | summary of the procedure and order of a process after ordering goods from a customer, a main server, and a delivery using the non-face-to-face type goods delivery system of FIG.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a schematic configuration diagram of a non-face-to-face product delivery system according to an embodiment of the present invention. As shown in FIG. 1, the non-face-to-face product delivery system 10 includes a customer terminal 12, an in-store order terminal 14, a main server 16, an authentication infrastructure server 18, a backbone server 20, a store server 22, a picking terminal 24, and a locker device. 26, a settlement server 28, a return post 30, and the like. The main server 16 and the other devices 12, 14, 18, 20, 22, 24, 26, 28, 30 and the backbone server 20 and the store server 22 are connected via a communication network such as the Internet or a dedicated line. Yes. In addition to a public communication network such as the Internet, the communication network may be a communication network partially interposing a general public line such as a WAN (Wide Area Network) or a VPN (Virtual Private Network).

  The customer terminal 12 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, an operation unit 12a, a display unit 12b, and the like. As customer terminal 12, a smart phone, a mobile phone, a tablet terminal, and a personal computer can be illustrated.

  The in-store order terminal 14 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, an operation / display unit 14a, a print output unit 14b, and the like. Similar to the customer terminal 12, it communicates with the main server 16 via the communication network and enables the purchase or rental order of the product by the non-face-to-face product delivery system 10.

  The store server 22 includes a communication unit that transmits and receives data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, an operation unit, a display unit, and the like. It manages the inventory and price of merchandise, various data on merchandise information, sales data, and the like. The store server 22 can communicate with a POS register (not shown) installed in the store via a dedicated line.

  The backbone server 20 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, an operation unit, a display unit, and the like. A store information database has been established. In the store information database, information such as store ID, store name, store contact information, store inventory, and product price is stored in association with each store.

  The authentication infrastructure server 18 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, and the like, and a customer information database is constructed in the storage unit. Has been. In the customer information database, the customer ID, password, customer contact information, etc. registered by the customer are stored in association with each customer. The customer ID and password are used for authentication processing for login to the main server 16 via the website.

  The settlement server 28 is a server that is held and operated by a settlement company or a settlement agency. Although not shown, the settlement server 28 includes a control unit including a communication unit, a storage unit, a CPU, a ROM, a RAM, etc. Instead of the customer seeking settlement, the payment amount of the product is temporarily changed and paid to the store, and then the amount paid to the store is settled by one or more settlement methods available to the customer. Payment methods can include credit card payments, electronic money payments, debit card payments, point payments, and the like.

  The picking terminal 24 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, a ROM, a RAM, a storage unit, an operation unit 24a, a display unit 24a, and the like. The store staff refers to it when picking up the ordered product. As will be described later, the picking terminal 24 has a function of receiving and displaying an order notice (picking instruction) from the main server 16, a function of receiving an input of picking progress and transmitting it to the main server 16, and a locker device from the main server 16. It has at least a function of acquiring 26 keys for locking and unlocking and displaying them as, for example, a QR code (registered trademark). Examples of the picking terminal 24 include a tablet terminal, a personal computer, a smartphone, and a mobile phone.

  The return post 30 is installed near the store entrance, for example, for receiving the return of the rented product unattended. For example, in the vicinity of the return port, a wireless tag such as an RFID tag attached to the rental product is read. A reader 30a is attached.

  The main server 16 includes a communication unit for transmitting and receiving data via a communication network, a control unit configured by a CPU, a ROM, a RAM, and the like, a storage unit, and the like. It also serves as a web server that provides a website for using the product delivery system 10. As shown in FIG. 2, the main server 16 has at least a member authentication unit 16A, an order receiving unit 16B, a key issuing unit 16C, and an arrangement completion notification unit 16D as functions obtained by executing various programs stored in the storage unit. , A locker availability management unit 16E, a settlement execution unit 16F, and a rental period calculation unit 16G. Although not shown in FIG. 2, the main server 16 also holds other functions (programs) for performing the processing described in FIG.

  Returning to FIG. 1, the locker device 26 includes a locker body 32 having a plurality of storage boxes 32 a that can be individually locked and unlocked, a locker system server 34 that transmits and receives data between the locker body 32 and the main server 16, and the like. Consists of The locker body 32 may also serve as a reading unit 32b for reading a QR code (registered trademark) indicating a key for locking and unlocking the storage box 32a and / or an input unit 32c for directly inputting the key (display unit). )have. The storage box 32a of the locker main body 32 is preferably a double-open type in which doors that can be locked and unlocked are provided on the front side and the back side. In this case, it is preferable to provide the reading unit 32b and the input unit 32c on the front side and the back side, respectively. As shown in FIG. 2, the locker system server 34 includes a communication unit for transmitting and receiving data via a communication network, a control unit including a CPU, ROM, RAM, and the like, a storage unit, and the like. The locker system server 34 includes at least a storage box number transmission unit 34A, an unlock request box number transmission unit 34B, and an unlock control unit 34C as functions obtained by executing various programs stored in the storage unit. Have. In the illustrated example, the locker system server 34 is installed outside the store, for example, in a data center, and is configured to cooperate (communicate) with the main server, whereby the locker devices 26 of a plurality of stores can be managed collectively. However, the locker system server 34 may be installed in the store (not shown).

  In the above configuration, with reference to FIG. 3, an outline of a procedure and a process flow from ordering a product between the customer, the main server 16 and the store to delivery will be described.

  First, the customer accesses the website provided by the main server 16 from the customer terminal 12, and inputs an ID, a password, and the like registered in advance on the login screen displayed on the display unit 12a (step S1). The member authentication unit 16A of the main server 16 refers to the authentication infrastructure server 18 based on the input ID and password, and permits login when the input ID and password are correct (step S2).

  Subsequently, the main server 16 acquires product information from the core server 20, displays a display screen including the product information on the display unit 12b of the customer terminal 12 (step S3), and the customer selects a product desired to purchase or rent and A store that receives the product is selected and ordered (step S4). The customer can also order a product by operating the in-store order terminal 14 instead of the customer terminal 12.

  Subsequently, the order receiving unit 16B of the main server 16 inquires of the product stock to the store server 22 or the core server 20 of the store that the customer desires to receive, and accepts the order of the product when there is an inventory of the product desired to be ordered (step S5). The order receiving unit 16B is configured to charge a credit card credit to the settlement server 28 when the customer wishes to pay by credit card, and accept the order of the product when credit to the credit card is obtained. May be.

  Next, the order receiving unit 16B transmits a picking instruction for the product for which the order has been received to the picking terminal 24 (step S6). On the store side, the store staff receives a picking instruction from the picking terminal 24, and picks up the ordered product from the product group displayed in the store or stored in the backyard (step S7). . Then, when the store staff inputs the picking progress on the picking terminal 24, the information is transmitted to the main server 16 (step S8). In addition, the store staff may perform the inventory subtraction process in the store by selling or lending registration of the picked products at the POS register. The slip data paid out at the POS register may be linked with the main server 16 via the store server 22, whereby the customer can check the sales / rent status on the detailed history screen in the website. For this purpose, it is necessary to link the slip data issued / managed by the POS register and the customer order details information issued / managed by the main server 16 using, for example, a unique order number assigned by the main server 16. Yes, the registration of the order number in the POS register may be performed together with, for example, the inventory subtraction process.

  Subsequently, the key issuing unit 16C of the main server 16 receives the key request from the picking terminal 24 or the picking progress report, and locks the storage box 32a of the locker device 26 associated with the product for which the order has been received. Is issued (step S9), and the picking terminal 24 obtains the key (step S10). This key may be a multi-digit code encrypted using a check digit based on a store-specific code, a purchase or rental application date, an order number, or the like.

  The picking terminal 24 converts the key into a QR code (registered trademark), and displays a display screen including the obtained QR code (registered trademark) on the display unit of the picking terminal 24. Subsequently, the store staff stores the picked product in an arbitrary storage box 32a in the locker main body 32, and causes the reading unit 32b of the locker main body 32 to read the acquired QR code (registered trademark), thereby storing the storage box. 32a is locked (step S11). The locker system server 34 transmits, for example, the availability of the storage locker to the main server 16 every time the usage status of the storage locker is changed. Based on this information, the locker availability management unit 16E of the main server 16 determines the availability of the storage locker. For example, when there is no space in the storage locker, for example, a notification that it takes time to collect the products may be transmitted to the customer terminal 12.

  When the storage box 32a is locked in step S11, the storage box number transmitting unit 34A of the locker system server 34 associates the storage box number storing the product with the key used for locking, that is, associating with the product. In this state, it transmits to the main server 16 (step S12). Upon receipt of this notification and / or the receipt completion report of the product in the storage box 32a transmitted from the picking terminal 24 by the store staff, the assembling completion notification unit 16D of the main server 16 receives the customer terminal 12 (in-store order). When ordering from the terminal 14, the in-store ordering terminal 14) transmits an assembling completion notice and a key for unlocking the storage box 32 a (step S 13). This key is the same as or corresponds to the key used when locking the storage box 32a. When an order is placed at the in-store order terminal 14, for example, a completion notification is displayed on the in-store monitor to notify the customer, and the customer displays a QR code (registered trademark) indicating the key of the in-store order terminal 14. Printing can be performed from the print output unit 14b.

  The customer who has received the stock completion notification and the QR code (registered trademark) indicating the key inputs the key to the locker body 32 by causing the reading unit 32b of the locker body 32 to read the QR code (registered trademark) (step S14). . When unlocking with a key is requested for the storage box 32a in which the product is stored, the unlocking request box number transmission unit 34B of the locker system server 34 unlocks as a trigger for settlement execution by the settlement execution unit 16F. The requested number of the storage box 32a is transmitted to the main server 16 (step S15).

  In response to the unlock request from the unlock request box number transmission unit 34B, the settlement execution unit 16F of the main server 16 requests the settlement server 28 to settle the product stored in the storage box 32a (step S16). At this time, the full price of the product can be settled when purchasing the product, and the basic charge can be settled when renting. The settlement includes at least one of credit card settlement, debit card settlement, electronic money settlement and point settlement, or a combination thereof. In the case of credit card settlement, the credit obtained from the order receiving unit 16B is credited. Payment can be made using a card. The settlement execution unit 16F of the main server 16 transmits a signal indicating the success / failure of the settlement to the locker device 26 and the customer terminal 12, and when the settlement fails, the customer re-specifies another settlement method (step S17).

  The unlocking control unit 34C of the locker device 26 unlocks the storage box 32a for storing the settled product when the settlement is successful based on the settlement success / failure signal from the main server 16, and when the settlement fails. Performs unlocking control for disabling the unlocking of the storage box 32a (step S18).

  When the settlement is successful and the storage box 32a is unlocked, the customer can open the storage box 32a to receive the merchandise (step S19), and a signal indicating that the lock is unlocked is a locker system server of the locker device 26. 34, when the product is a rental product, the rental period calculation unit 16G starts counting the rental period with the unlocked time as the start of the rental period (step S20). Further, since the locker system server 34 changes the usage status of the storage locker, the locker system server 34 transmits the availability to the main server 16.

  In addition, when the product is a rental product, the rental period calculation unit 16G calculates the additional charge that has occurred based on the return date of the product and information on the returned product (for example, information on whether it is a new work or an old work). Then, an additional payment can be requested from the payment execution unit 16F (not shown). At this time, the return date of the merchandise may be determined in a timely manner by reading with the reader 30a that the product has been posted on the return post 30.

  Although the present invention has been described based on the illustrated examples, the present invention is not limited to the above-described embodiment, and can be changed, modified, added, and the like within the scope of the claims. For example, in the above-described embodiment, The QR code (registered trademark) is used to lock and unlock the storage box, but other codes such as a bar code may be used as long as the key can be indicated.

  The present invention eliminates the trouble of searching for a product in the store, and allows non-face-to-face products to be delivered without the store staff or other customers knowing the product to be purchased or rented. It became possible to provide a delivery system.

DESCRIPTION OF SYMBOLS 10 Non-face-to-face goods delivery system 12 Customer terminal 12a Operation part 12b Display part 14 In-store order terminal 16 Main server 16A Member authentication part 16B Order receiving part 16C Key issuing part 16D Assortment completion notification part 16E Locker empty state management part 16F Settlement execution part 16G Rental period calculation unit 18 Authentication infrastructure server 20 Core server 22 Store server 24 Picking terminal 26 Locker device 28 Payment server 30 Return post 32 Locker body 34 Locker system server 34A Storage box number transmission unit 34B Unlock request box number transmission unit 34C Unlocking control unit

Claims (8)

A non-face-to-face product delivery system,
A primary server;
A locker device connected to the main server via a communication network and having a plurality of storage boxes for storing commodities and for locking and unlocking each storage box;
The main server is
An order receiving unit that receives an order for a product from a customer terminal or an in-store ordering terminal installed in the store, and outputs a picking instruction for the product to store the product in the storage box;
A key issuing unit that issues a key for locking and unlocking the locker device, associated with the product for which the order has been received;
A settlement execution unit,
The locker device
A storage box number transmitting unit that transmits the number of the storage box in which the picked product is stored among the plurality of storage boxes to the main server in a state associated with the product;
When unlocking with the key is requested for the storage box in which the product is stored, the number of the storage box requested to be unlocked is sent to the main server as a trigger for settlement execution by the settlement execution unit A non-face-to-face product delivery system, comprising: The settlement execution unit transmits a success / failure signal indicating success / failure of the settlement to the locker device,
Based on the success / failure signal, the locker device unlocks the storage box that stores the settled product when the settlement is successful, and unlocks the storage box when the settlement fails. The non-face-to-face product delivery system according to claim 1, further comprising a lock control unit.   The non-face-to-face product delivery according to claim 1, wherein the product is a rental product, and the main server further includes a rental period calculation unit that starts counting a rental period based on unlocking the storage box. system.   The rental period calculation unit is configured to calculate an additional fee generated based on a return date of the product and information about the returned product, and request additional payment from the payment execution unit. The non-face-to-face product delivery system described in 1. The product has a wireless tag,
The non-face-to-face product delivery system according to claim 4, further comprising a return post provided with a reader for reading the wireless tag in order to determine the return date in a timely manner.   The non-face-to-face product delivery system according to any one of claims 1 to 5, wherein the settlement includes at least one of credit card settlement, electronic money settlement, and point settlement, or a combination thereof.   The non-face-to-face product delivery system according to any one of claims 1 to 6, wherein the storage box is a double-sided opening type. A non-face-to-face product delivery method using a main server and a locker device connected to the main server via a communication network and having a plurality of storage boxes for storing products and for locking and unlocking each storage box. And
In the main server, an order receiving step of receiving an order for a product from a customer terminal or an in-store ordering terminal installed in the store, and outputting a picking instruction for the product for storage in the storage box;
In the main server, a key issuing step for issuing a key for locking and unlocking the locker device associated with the product for which the order has been received;
In the locker device, among the plurality of storage boxes, a storage box number transmission step of transmitting the number of the storage box in which the picked product is stored to the main server in a state associated with the product;
An unlock request storage box number transmission step of transmitting the number of the storage box requested to be unlocked to the main server when unlocking by the key is requested for the storage box in which the product is stored;
A non-face-to-face product delivery method, comprising: a settlement execution step of performing settlement of the product in the storage box requested to be unlocked in the unlocking request storage box number transmission step.

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