JP2009024437A - Mail order system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a mail order system which doubles as an ordering device and a receiving device, can be set and operated at a low cost, dispenses with disclosure of personal information, allows a distributor to safely and positively collect commodity prices, and allows a customer to positively receive an ordered commodity. <P>SOLUTION: According to the mail order system, each storage section 4 is provided with an openable door of an electronic locking type, and a control section carries out ordered commodity information control and openable door unlocking control. The ordered commodity information control includes control of transmitting customer ID information recognized by an ID recognizing section, ordered commodity information input via an input section, and payment information checked at a payment checking section, to a control device 3 via a communication line T, and control of storing the customer ID information into the storage section. In the openable door unlocking control, when customer ID information recognized by the ID recognizing section when the ordered commodity is received, conforms to the customer ID information stored in the storage section when the commodity is ordered, the openable door of the storage section 4 where the ordered commodity is stored, is unlocked. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to a mail order system in which a locker device is used as both a product ordering terminal device and a product receiving device.

  Mail order systems include a mail order system using a product catalog and an online mail order system using the Internet. The mail order system using the former product catalog distributes the product catalog with the product code to the desired customer, and the customer selects the desired product code from among them and sells it by telephone, FAX (facsimile) or the Internet. This is a method for ordering products. The latter online mail order system using the Internet is a method in which a seller selects and orders a desired product code from among products displayed at a virtual store on the Internet.

  In any mail order system, the merchant of the product is required to present personal information such as the address of the customer (orderer), name, and debit account number (or credit card number) in order to reliably collect the product price. .

  On the other hand, products ordered through mail order are often delivered to the address specified by the orderer, but in recent years, locker devices installed at convenience stores and stations are also used as receiving locations. Has been.

  For example, Japanese Patent Laid-Open No. 2001-325660 (Patent Document 1) describes a rocker device. This locker device includes a plurality of storage units, and each storage unit is provided with an electronic locking type opening / closing door that can be locked and controlled by remote control. When a user stores a package in the locker device, when the telephone number described in the locker device is first called by a mobile phone, the mobile phone information is stored as user ID information. Next, when the user selects a specific storage unit, the door of the storage unit is unlocked. Therefore, when the user opens the door, stores the luggage, closes the door, and enters the specified fee, the door opens. Automatically locked.

  When the user takes out the package stored in the storage unit, when the telephone number described in the locker device is called by the mobile phone, the locker device matches the user ID information stored when the package is stored. After confirming that the door has been opened, the door is unlocked. Therefore, the user can take out the stored luggage by opening the door.

JP 2001-325660 A

  However, in the above-described conventional mail order system, the customer is required to present personal information such as address, name, and debit account number (or credit card number) in order to reliably collect the product price. However, there are many customers who are concerned that their personal information will be misused when they disclose their personal information, which is an obstacle to the expansion of customers through mail order sales.

  On the other hand, the conventional locker device is also used as a receiving place for products ordered by mail order, but when ordering products, it is not related to the locker device, and other methods and routes such as telephone, FAX, Internet etc. are used. Must be used. That is, the product ordering device and the receiving device are different. Furthermore, a huge cost is required for distributing a thick product catalog printed with many products with product codes to many customers, and the product catalog needs to be updated regularly. In addition, when a virtual store is opened on the Internet, there is a problem that a large amount of development costs and costs are required.

  The present invention solves the above-mentioned problems, and the object of the present invention is not to provide a receiving device separately from the ordering device, the cost of distributing a large amount of product catalogs to users and a virtual store on the Internet. It can be installed and operated at a significantly lower cost compared to the cost of opening, there is no need to disclose personal information, and orders can be delivered and delivered based on payment information. It is intended to provide a mail order system that can safely and reliably collect the price and that does not risk delivery of the ordered product to a third party.

  In order to achieve the above object, a first configuration of a mail order system according to the present invention is a mail order system including a locker device and a management device connected to each other via a communication line, and the locker device is delivered. It has a plurality of storage units that can store the ordered products, an input unit, a control unit, a storage unit, an ID recognition unit, and a payment confirmation unit, and each storage unit is provided with an electronically locked door The control unit is configured to perform order product information control and unlock control of the door, and the order product information control is input from customer ID information recognized by the ID recognition unit and the input unit. Control to transmit the ordered product information and the settlement information confirmed by the settlement confirmation unit to the management device via the communication line, and control to store the customer ID information in the storage unit, Door unlock control is ordered When the customer ID information recognized by the ID recognition unit when receiving a product matches the customer ID information stored in the storage unit when ordering a product, the storage unit in which the ordered product is stored The management device has a storage unit, a control unit, and an output unit, and the storage unit is provided with a product database, a customer database, and a delivery database, and the product database includes a plurality of control units. Product information including the product and its price is stored, customer ID information, order product information, and settlement information transmitted from the locker device are stored in the customer database, and delivery information of the ordered product is stored in the delivery database. And the control unit obtains the ordered product from the product information stored in the product database based on the customer ID information stored in the customer database. -Option, and is characterized by being composed of the delivery instruction information to deliver the ordered commodity selected on the destination of the rocker device to perform control of the output from the output unit.

  Moreover, the 2nd structure of the mail order system which concerns on this invention is a control part of the said locker apparatus from the input part of the said locker apparatus other than the said locker apparatus as a delivery destination of an order goods in the said 1st structure. The management device is configured to control the input delivery destination to be transmitted to the management device, and the control unit of the management device provides delivery instruction information for delivering the ordered product to the delivery destination transmitted from the locker device. It is comprised so that control output from the output part may be performed.

  A third configuration of the mail order system according to the present invention is the first and second configurations, wherein the ID recognition unit of the locker device is mobile phone information, credit card information, prepaid card information, or electronic money ID information. It can be recognized as customer ID information.

  According to a fourth configuration of the mail-order sales system according to the present invention, in the first to third configurations, the settlement confirmation unit of the locker device is used for paying for the ordered product as a means for paying for the ordered product. The present invention is characterized in that payment by debit of a card, prepaid card or electronic money can be confirmed.

  Further, according to a fifth configuration of the mail order system according to the present invention, in the fourth configuration, the control unit of the locker device controls the settlement confirmation unit so as to confirm the settlement at the time of ordering or receiving the product. It is comprised as follows.

  According to a sixth configuration of the mail order system according to the present invention, in the first to fifth configurations, a display unit is provided in the locker device, and a product catalog transmitted from the management device to the display unit. Is displayed online, and when the displayed product is selected by the input unit of the locker device, the control unit of the locker device is configured to perform control to transmit it to the management device as an ordered product. It is characterized by that.

  Further, according to a seventh configuration of the mail order system according to the present invention, in the first to sixth configurations, the locker device includes a product catalog in which a plurality of products with product codes are provided, and the product When a code is input from the input unit of the locker device, the control unit of the locker device is configured to perform control to transmit it to the management device as an ordered product.

  According to an eighth configuration of the mail order system according to the present invention, in the first to seventh configurations, the control unit of the locker device manages the email address of the customer input from the input unit of the locker device. The control unit of the management apparatus is configured to control transmission to the apparatus, and stores the mail address to be transmitted in the storage unit of the management apparatus and performs control to transmit delivery information to the mail address. It is configured.

  According to the first configuration of the mail order system according to the present invention, since the locker device serves as both the product ordering device and the ordered product receiving device, the receiving device is separate from the ordering device as in the conventional mail ordering system. There is no need to provide. In addition, it can be installed and operated at a significantly lower cost than the cost of distributing a large number of product catalogs to users and the cost of opening a virtual store on the Internet.

  Furthermore, since the customer who uses the mail order only needs customer ID information such as mobile phone information, it is not necessary to disclose personal information. In addition, since the ordered product can be delivered and delivered based on the settlement information, the product seller can collect the product price safely and reliably. Further, when the product ordered by the customer is taken out from the locker device, the customer ID information recognized by the recognition unit when receiving the ordered product and the ID recognition unit recognized and stored when ordering the product are stored. When the customer ID information matches, the opening / closing door containing the ordered product is unlocked, so that the ordered product is not delivered to a third party.

  According to the second configuration of the mail order system according to the present invention, the control unit of the locker device transmits a delivery destination input from the input unit to the management device in addition to the locker device as a delivery destination of the ordered product. The control unit of the management device can be configured to perform control to output delivery instruction information for delivering the ordered product to the delivery destination transmitted from the locker device from the output unit. If comprised in this way, delivery destinations other than a locker apparatus can also be selected.

  In addition, according to the third configuration of the mail order system according to the present invention, the ID recognition unit of the locker device is configured so that mobile phone information, credit card information, prepaid card information, or electronic money ID information can be recognized as customer ID information. Can be configured. If comprised in this way, customer ID information can be recognized easily and reliably using the means conventionally used, without exposing personal information.

  Further, according to the fourth configuration of the mail order system according to the present invention, it is possible to confirm payment by charge of a mobile phone, payment by credit card, prepaid card or electronic money withdrawal as means for paying for the ordered product. A settlement confirmation unit of the locker device can be configured. If comprised in this way, the price of goods can be collect | recovered easily and reliably using the price payment means currently used without exposing personal information.

  Moreover, according to the fifth configuration of the mail order system according to the present invention, the control unit can be configured to control the settlement confirmation unit so as to confirm the settlement when ordering or receiving the product. . If comprised in this way, the payment time of a goods price can be set according to the operation form by the change of a control program etc., for example.

  Moreover, according to the 6th structure of the mail order system which concerns on this invention, a display part is provided in a locker apparatus, the goods catalog transmitted from a management apparatus is displayed on a display part on-line, and the displayed goods are input by an input part. When selected, the control unit can be configured to perform control to transmit it to the management apparatus as an ordered product. If comprised in this way, seasonal goods and sale event goods can also be displayed on a display part of a locker device preferentially, and a customer can choose goods to purchase from displayed goods, and can order.

  Further, according to the seventh configuration of the mail order system according to the present invention, the locker device is provided with a product catalog in which a plurality of products with product codes are provided, and the product code is input from the input unit using the product catalog. In addition, the control unit can be configured to perform control to transmit it to the management apparatus as an ordered product. If comprised in this way, the customer can order the said goods easily only by selecting the goods to purchase from the goods catalog of a book format, and inputting the goods code. In addition, as described above, it is possible to select a seasonal limited product, a priority product for sale, etc. from online display, and select other general products from the product catalog.

  Moreover, according to the 8th structure of the mail order system which concerns on this invention, a control part is comprised so that control which transmits the customer's mail address input from the input part of a locker apparatus to a management apparatus may be performed, and the management apparatus The control unit can store the mail address to be transmitted in the storage unit, and control to transmit the delivery information to the mail address. If comprised in this way, it will become possible to know beforehand the delivery time of the goods which the customer ordered.

  An embodiment of a mail order system according to the present invention will be specifically described with reference to the drawings. FIG. 1 is a block diagram showing the configuration of a mail order system according to the present invention, FIG. 2A is a front view showing the configuration of a storage unit of a locker device, and FIG. FIG. 3A is a block diagram showing the configuration of the control device provided in the locker device, FIG. 3B is a block diagram showing the configuration of the control unit of the control device provided in the locker device, FIG. FIG. 4 is a flowchart showing information transmission between the locker device and the management device and its control relationship, and FIG. 5 is a flowchart for explaining processing for receiving an ordered product from the locker device.

  In FIG. 1, a mail order system 1 according to the present invention includes a locker device 2 and a management device 3 connected to each other via a communication line T. FIG. 1 shows a state in which the mobile phone A for inputting customer ID (IDentification) information is communicating with the locker device 2 via the communication line T.

  The locker device 2 includes a plurality of storage units 4 capable of storing the ordered products to be delivered, an operation unit 5, a VOD (video on demand) unit 6 serving as a display means for distributing real-time information, and a camera 24 for identity verification. Is provided. The VOD unit 6 displays a telephone number to be accessed for unlocking the locker device 2. As shown in FIG. 2, each accommodating portion 4 has a box-shaped accommodating portion main body 7 and an electronic locking type opening / closing door 8 provided on the front surface thereof, and a handle 9 and a use indicator lamp are provided on the surface of the opening / closing door 8. 10 is disposed, and a locking mechanism 11 indicated by a broken line in FIG.

  As shown in FIG. 1, the operation unit 5 has an operation touch panel that also serves as a display unit 16 such as a liquid crystal display, and an input unit that displays a touch panel type numeric keypad on a part of the screen as necessary. 12, a planar card reading unit 13 for reading an IC (Integrated Circuit) built-in card, a slot-like card reading unit 14 for reading a magnetic card, and an audio output unit 15 such as a speaker, and an operation unit 5. A control device 30 shown in FIG.

  As shown in FIG. 1, the management device 3 includes a storage unit 17, a control unit 18, an output unit 19, and a communication unit 20. The storage unit 17 includes a product database 21 as shown in FIG. A customer database 22 and a delivery database 23 are provided. The product database 21 stores product information including a plurality of products and their contents, prices, etc., and the customer database 22 stores customer ID information, order product information, and settlement information transmitted from the locker device 2 for delivery. The database 23 stores the delivery information of the ordered product.

  The control unit 18 provided in the management apparatus 3 selects an order product from the product information stored in the product database 21 based on the customer ID information stored in the customer database 22, and selects the selected order product for the delivery destination. Control is performed to output delivery instruction information delivered to the locker device 2 from the output unit 19 provided in the management device 3.

  FIG. 3 is a block diagram of the control device 30 provided in the operation unit 5 of the rocker device 2. The control device 30 is configured by, for example, a small computer device, and in the illustrated example, includes a control unit 31, a storage unit 32 and a communication unit 33 connected thereto, and the control unit 31 includes the input unit 12 and the card reading unit described above. 13, a card reading unit 14, an audio output unit 15, and a display unit 16 are connected.

  The control unit 31 controls each of the devices connected thereto based on a control program. Further, as shown in FIG. 3 (b), the control unit 31 includes an ID recognition unit 34 for recognizing customer ID information and a settlement confirmation unit 35 for confirming payment for the ordered product, which are configured by a control program. I can do it.

  The ID recognition unit 34 is mobile phone information of the mobile phone A owned by the customer, credit card information or prepaid card information or electronic money ID recorded on the IC card or magnetic card possessed by the customer read by the card reading units 13 and 14 Information can be recognized as customer ID information. That is, when the customer calls the telephone number displayed on the VOD unit 6 of the locker device 2 shown in FIG. 1, the communication unit 33 of the locker device 2 receives it and receives the phone number information of the mobile phone A and the unique code. The information is transmitted to the control unit 31 of the locker device 2 as mobile phone information.

  As shown in FIG. 3B, the ID recognition unit 34 of the control unit 31 provided in the control device 30 of the locker device 2 recognizes the mobile phone information as customer ID information and controls the control device 30 of the locker device 2. Are stored in the storage unit 32 provided to the management device 3 and transmitted to the management device 3. Even when a credit card, prepaid card or electronic money is read by the card reading units 13 and 14, the unique code information is recognized as customer ID information and stored in the storage unit 32 provided in the control device 30 of the locker device 2. And transmitted to the management device 3.

  As shown in FIG. 3 (b), the payment confirmation unit 35 of the control unit 31 provided in the control device 30 of the locker device 2 designates payment by charging the mobile phone A as a payment method for the ordered product. If the customer specifies payment by charging the specified mobile phone A, and the customer specifies payment by debiting a credit card, prepaid card or electronic money as the payment method for the ordered product, the deduction is made Confirm payment specification by. And the control part 31 performs control which transmits those payment information to the management apparatus 3 based on a control program. As will be described later, a series of these controls are executed by the control unit 31.

  Next, a procedure for ordering merchandise by the mail order system 1 will be described with reference to a flow chart showing information transmission between the locker device 2 and the management device 3 shown in FIG. The example of FIG. 4 is a case where the customer pays the price when the customer orders the product with the locker device 2, but the present invention is not limited to this, and a method of paying the price when receiving the ordered product can also be adopted.

  That is, the control unit 31 provided in the control device 30 of the locker device 2 is configured to control the settlement confirmation unit 35 provided in the control unit 31 so as to confirm the settlement at the time of ordering or receiving the product. Yes.

  A customer who uses mail order first inputs customer ID information into the locker device 2. The input method may be specified as customer ID information. For example, mobile phone information of the mobile phone A owned by the customer, credit card information recorded on an IC card or magnetic card, prepaid card information, or electronic money ID information can be considered.

  When the mobile phone information of the mobile phone A owned by the customer is used as the customer ID information, the mobile phone A calls the phone number displayed on the VOD unit 6 provided at the upper front of the locker device 2 shown in FIG. Thus, the control unit 31 provided in the control device 30 of the locker device 2 stores the mobile phone information of the mobile phone A as customer ID information in the storage unit 32 provided in the control device 30 of the locker device 2, and The data is transmitted to the management device 3 via the communication line T. The communication unit 20 of the management device 3 transmits the mobile phone information of the mobile phone A to the control unit 18, and the control unit 18 performs control to store it in the customer database 22 provided in the storage unit 17.

  When using credit card information, prepaid card information, or electronic money ID information recorded on an IC card or magnetic card owned by a customer as customer ID information, a card reading unit 13, provided in the operation unit 5 of the locker device 2, If it inputs by 14, the control part 31 of the locker apparatus 2 will provide the credit card information, the prepaid card information or the electronic money ID information as the customer ID information in the same manner as described above, and the storage part provided in the control apparatus 30 of the locker apparatus 2 The data is stored in 32 and transmitted to the management apparatus 3 via the communication line T. The communication unit 20 of the management device 3 transmits the credit card information, prepaid card information or electronic money ID information to the control unit 18, and the control unit 18 stores it in the customer database 22 provided in the storage unit 17. Control.

  The customer then orders the desired product. For example, when the product catalog provided in the locker device 2 is used, the code number and the number of products selected from the product catalog (the number of ordered products, the same applies hereinafter) are input from the input unit 12 configured with a touch panel. The control unit 31 provided in the control device 30 of the locker device 2 recognizes the code number and the number of the inputted goods and transmits them to the management device 3. The control unit 18 of the management device 3 performs control to link the transmitted code number and number to the customer ID information and store them in the customer database 22.

  That is, the locker device 2 is provided with a product catalog in which a plurality of products with product codes are provided, and when the product code is input from the input unit 12 of the locker device 2, the control unit 31 of the locker device 2 , And control to transmit it to the management apparatus 3 as an ordered product.

  On the other hand, a product can be ordered using product information displayed online on the display unit 16 provided in the operation unit 5 of the locker device 2. As shown in the lower part of FIG. 4, the product information stored in the product database 21 provided in the storage unit 17 of the management device 3 is sequentially displayed on the display unit 16 of the locker device 2 by a preset program. However, the product information designated from the input unit 12 of the locker device 2 can be displayed on the display unit 16.

  Since an operation button of the display unit 16 is displayed on the input unit 12 provided in the operation unit 5 of the locker device 2, the control unit 31 of the locker device 2 causes the display unit 16 to be input by touching it. Control is performed from 12 to an operable state, and the operation method is displayed on the input unit 12. Therefore, the customer can display a specific product category on the display unit 16 by the displayed operation method, and can further display target product information in order. Since the product information displayed on the display unit 16 also displays the code number of the product, when the customer inputs the code number and the number of the product from the input unit 12, the storage unit of the management device 3 is similar to the above. It is stored in a customer database 22 provided in 17.

  That is, the display unit 16 is provided in the locker device 2, the product catalog transmitted from the management device 3 is displayed on the display unit 16, and the displayed product is selected by the input unit 12 of the locker device 2. And the control part 31 of this locker apparatus 2 is comprised so that it may control to transmit to the management apparatus 3 as an order goods.

  When the order of the product is completed and the customer touches the order completion button displayed on the input unit 12 of the locker device 2, the control unit 31 of the locker device 2 displays a settlement method selection button on the input unit 12. I do. For example, when the customer uses the mobile phone information of the mobile phone A as the customer ID information, when a mobile phone with a payment method selection button (not shown) is selected, the payment by charging to the mobile phone A becomes the payment information. You can also choose to pay by card, prepaid card or electronic money withdrawal. When a customer uses credit card information, prepaid card information, or electronic money ID information as customer ID information, settlement by debiting those cards becomes the settlement information. The control unit 31 of the locker device 2 transmits the payment information to the management device 3, and the management device 3 links the received payment information to the customer ID information and is provided in the storage unit 17 of the management device 3. Store in the customer database 22.

  When the settlement process is completed, the control unit 31 of the locker device 2 performs control to display a delivery destination selection button on the input unit 12 of the locker device 2. For example, “locker device”, “registered delivery destination”, and “new delivery destination” are displayed as delivery destination selection buttons, and the customer can select one by touching one of the selection buttons. The delivery destination is basically the locker device 2, but in order to make it a “registered delivery destination”, the name and address of the home or a third party are registered in the management device 3 via the locker device 2 in advance as the delivery destination. It is necessary to keep.

  When the customer selects a delivery destination, the control unit 31 of the locker device 2 transmits the selection destination information to the management device 3, and the control unit 18 of the management device 3 links the transmitted delivery destination information to the customer ID information. In addition, control is performed to store in the delivery database 23 provided in the storage unit 17 of the management device 3.

  Next, the control unit 18 of the management apparatus 3 manages the delivery instruction information based on the order product information and the delivery information stored in the customer database 22 and the delivery database 23 provided in the storage unit 17 using the customer ID information as an index. Control to output from the output unit 19 of the apparatus 3 is performed. The output unit 19 provided in the management device 3 is a device such as a printer, a FAX (facsimile) device, a mail device, or the like that can transmit a delivery instruction to the delivery department or delivery company of the ordered product. Based on the delivered delivery instruction information, the delivery department or delivery company delivers the required number of ordered items to the specified date and delivery location.

  That is, the control unit 31 of the locker device 2 performs control to transmit the delivery destination input from the input unit 12 of the locker device 2 to the management device 3 in addition to the locker device 2 as the delivery destination of the ordered product. The control unit 18 of the management device 3 is configured to control to output delivery instruction information for delivering the ordered product to the delivery destination transmitted from the locker device 2 from the output unit 19 of the management device 3. Yes.

  For example, when the locker device 2 is a delivery destination, after the ID information of the person in charge of delivery is registered in the locker device 2 in advance and the ID information of the person in charge of delivery is input at the input unit 12 of the locker device 2 When the customer ID information and the number of the storage unit 4 of the locker device 2 are input from the input unit 12, the open / close door 8 of the storage unit 4 is unlocked. Therefore, when the person in charge of delivery stores the ordered product in the storage unit 4 and closes the door 8, the control unit 31 of the locker device 2 performs control to lock the door 8 and turn on the use indicator lamp 10. .

  The customer can also register the mail address of his / her mobile phone A in advance in the management device 3 via the locker device 2. When the mail address is registered, the control unit 18 of the management apparatus 3 outputs the delivery instruction information to the output unit 19 and controls the delivery information to be transmitted to the registered mail address by electronic mail.

  That is, the control unit 31 of the locker device 2 is configured to control to transmit the customer's mail address input from the input unit 12 of the locker device 2 to the management device 3, and the control unit 18 of the management device 3 The transmitted mail address is stored in the storage unit 17 of the management device 3, and control for transmitting delivery information to the mail address is performed.

FIG. 5 is a flowchart for explaining processing for receiving (withdrawing) an ordered product from the locker device 2. Customers First, at step S ₁ shown in FIG. 5 to enter the same customer ID information and customer ID information entered when ordering the item to the rocker device 2.

If the control unit 31 of the rocker unit 2 determines the customer ID information stored during product order in the step S _2, whether the customer ID information input match, it determines that match performs control to unlock the door 8 of the housing portion 4 which is accommodated ordered products based on the customer ID information in step S _3.

  That is, the unlocking control of the opening / closing door 8 of the locker device 2 includes the customer ID information recognized by the ID recognition unit 34 provided in the control unit 31 of the locker device 2 when receiving the ordered product and the ordering of the product. When the customer ID information stored in the storage unit 32 of the locker device 2 matches, the opening / closing door 8 of the storage unit 4 in which the ordered product is stored is unlocked.

So after the customer received drawing the ordered products housed in the housing portion 4 by opening the door 8 to close the door 8, the control unit 31 of the rocker unit 2 in step S _4, confirm it and then performs control to turn off the use indicator 10 as well as locking the door 8 in step S _5.

And customer ID information control section 31 of the rocker device 2 at the step S ₂ is stored at the time of product order, when it is determined that the customer ID information entered does not match when an order is received item, step S to display and control for voice output messages from the display unit 16 and the audio output unit 15 of the rocker device 2, for example "Please perform customer ID authentication again" _6, and waits returns to the step S _1.

Further, in step S _1, when the input of customer ID information is not performed predetermined times, the control unit 31 of the rocker unit 2 determines that time is over at step S _7, performs the operation end process.

In the case where the mail-order system 1 is configured to perform upon receipt of items ordered the payment of goods and the step S _2, payment confirmation step between the step S ₃ is inserted The

  That is, the control unit 31 of the locker device 2 is configured to perform order product information control and unlock control of the opening / closing door 8 of the storage unit 4 of the locker device 2, Communication of customer ID information recognized by the ID recognition unit 34 of the unit 31, order product information input from the input unit 12 of the locker device 2, and payment information confirmed by the payment confirmation unit 35 of the control unit 31 Control to transmit to the management device 3 via the line T and control to store the customer ID information in the storage unit 32 of the locker device 2 are performed.

  In addition, after paying the usage fee by performing personal confirmation with the electronic money ID information, the goods can be received at the place ordered with the same electronic money ID information or at another place designated for receiving. It is also possible to designate another recipient other than the principal, in which case the telephone number of the mobile phone A owned by the other recipient is designated, and the other recipient is in front of the locker device 2. Then, the telephone number displayed on the display unit 16 of the locker device 2 is called to notify the telephone number of the mobile phone A, and after the identity is confirmed, the product can be received.

  As an application example of the present invention, it can be used as a mail order system that requires both the avoidance of leakage of personal information of customers and the safety of collection of merchandise price of the seller.

It is a block diagram which shows the structure of the mail order system which concerns on this invention. (A) is a front view which shows the structure of the accommodating part of a locker apparatus, (b) is a figure which shows the structure of the various databases provided in the memory | storage part of a management apparatus. (A) is a block diagram which shows the structure of the control apparatus provided in a rocker apparatus, (b) is a block diagram which shows the structure of the control part of the control apparatus provided in a rocker apparatus. It is a flowchart which shows the information transmission performed between a locker apparatus and a management apparatus, and its control relationship. It is a flowchart explaining the process which receives order goods from a locker apparatus.

Explanation of symbols

A ... Mobile phone T ... Communication line 1 ... Mail order system 2 ... Locker device 3 ... Management device 4 ... Storage unit 5 ... Operation unit 6 ... VOD unit 7 ... Storage unit body 8 ... Opening / closing door 9 ... Handle
10 ... Use indicator
11 ... Locking mechanism
12 ... Input section
13, 14 ... Card reader
15 ... Audio output section
16 ... Display section
17… Memory part
18 ... Control unit
19… Output section
20… Communication Department
21… Product database
22 ... Customer database
23 ... Delivery database
24 ... Camera
30 ... Control device
31 ... Control unit
32… Memory unit
33 ... Communication Department
34 ... ID recognition part
35. Settlement confirmation part

Claims (8)

A mail order system comprising a locker device and a management device connected to each other via a communication line,
The locker device includes a plurality of storage units capable of storing the ordered items to be delivered, an input unit, a control unit, a storage unit, an ID recognition unit, and a settlement confirmation unit, and each storage unit has an electronic A lock-type door is provided, and the control unit is configured to perform order product information control and unlock control of the door,
In the order product information control, the customer ID information recognized by the ID recognition unit, the order product information input from the input unit, and the settlement information confirmed by the settlement confirmation unit are managed by the communication line. Control to transmit to the device, and control to store the customer ID information in the storage unit,
The unlocking control of the opening / closing door is performed when the customer ID information recognized by the ID recognition unit when receiving the ordered product matches the customer ID information stored in the storage unit when ordering the product, Including a control for unlocking the opening / closing door of the storage unit in which the ordered product is stored,
The management device includes a storage unit, a control unit, and an output unit. The storage unit includes a product database, a customer database, and a delivery database. The product database stores product information including a plurality of products and their prices. The customer database stores customer ID information, order merchandise information, and settlement information transmitted from the locker device, the delivery database stores order merchandise delivery information, and the control unit stores data in the customer database. Based on the stored customer ID information, an order product is selected from the product information stored in the product database, and delivery instruction information for delivering the selected order product to the locker device as a delivery destination is output from the output unit. A mail order system characterized by being configured to perform control. The control unit of the locker device is configured to perform control to transmit a delivery destination input from the input unit of the locker device to the management device in addition to the locker device as a delivery destination of the ordered product, and the management device 2. The control unit according to claim 1, wherein the control unit is configured to control to output, from the output unit of the management device, delivery instruction information for delivering the ordered product to a delivery destination transmitted from the locker device. Mail order system described in 1. The ID recognition unit of the locker device is configured to recognize mobile phone information, credit card information, prepaid card information, or electronic money ID information as customer ID information. The mail order system described. The payment confirmation unit of the locker device is configured to be able to confirm payment by charging a mobile phone, payment by credit card, prepaid card or electronic money as payment means for order goods. The mail order system of any one of claim | item 1-3. 5. The mail order system according to claim 4, wherein the control unit of the locker device is configured to control the settlement confirmation unit so as to confirm settlement when ordering or receiving a product. A display unit is provided in the locker device, and a product catalog transmitted from the management device is displayed on-line on the display unit, and when the displayed product is selected by an input unit of the locker device, the locker device The mail order system according to any one of claims 1 to 5, wherein the control unit is configured to perform control to transmit it to the management apparatus as an ordered product. The locker device is provided with a product catalog that lists a plurality of products with product codes, and when the product code is input from the input unit of the locker device, the control unit of the locker device uses it as an ordered product. The mail order system according to any one of claims 1 to 6, wherein the mail order system is configured to perform control of transmission to the management device. The control unit of the locker device is configured to perform control to transmit a customer's mail address input from the input unit of the locker device to the management device, and the control unit of the management device sets the email address to be transmitted to the management device. The mail order system according to any one of claims 1 to 7, wherein the mail order system is configured to perform control to transmit the delivery information to the mail address while being stored in the storage unit of the management device.

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