JP3934587B2 - Billing method in telephone exchange and billing method in telephone exchange - Google Patents

Description

  The present invention relates to a charging method in a telephone exchange and a charging method in a telephone exchange, and more particularly, to a charging method for each dial-in call number at the time of external line transfer in a key telephone and a charging method for each dial-in call number in the case of external line transfer in a key telephone. .

  Traditionally, rental offices have been provided in large corporations and large offices as specialist offices such as venture companies, SOHO, corporate satellite offices, sales offices, tax accountants and lawyers.

  In rental offices (tenants), office equipment, desks, chairs, and other fixtures as well as communication equipment such as telephones are provided as necessary equipment.

  Key telephone systems are widely used as telephone facilities in rental offices as described above.

  Here, each tenant needs a telephone number to guide users, but if you actually contract a telephone line and use that contractor's number, you will need to purchase a telephone subscription, which will be expensive and time consuming. End up.

  Therefore, by using a dial-in service provided by a telecommunications carrier such as NTT and a key telephone system that can use this dial-in service, the tenant does not have to make a new telephone line contract. In addition, the dial-in number can be guided to a user or the like as a telephone number for each tenant, and an incoming call can be made for each tenant using the dial-in number.

  However, since the staff of the rental office is small and it is not possible to respond to various inquiries, orders, complaints, inventory checks, etc., the borrower of the rental office can dial in from the user to the rental office. There is also a dial-in transfer service for transferring to a designated destination via a local line (city line, international line).

  In this case, in order to be able to charge the call charge to the user who requested the dial-in service, when the user dials in, the user is requested to enter the password, and the password is registered in the database. Only if it matches, the call to the local line (city line, international line) is allowed (if it does not match, the dial-in transfer service is rejected), and the call charge can be charged to the user who can be identified from the password. (For example, refer to Patent Document 1).

JP 2001-268609 A

  In the conventional dial-in transfer service described above, password entry is essential, and there is a problem that even if the person who makes various inquiries to the rental office is a customer, the password must be known.

  Furthermore, even if the person who makes various inquiries to the rental office is the customer, there is a problem that the customer is charged for a call charge.

  An object of the present invention is to provide a billing method in a key telephone and a billing method in a key telephone in which a password input is not required and a charge request after dial-in transfer is made to the rental office side.

According to a first aspect of the present application, after receiving a dial-in incoming signal from a public network via a first office line, a dial-in number is received from the first office line, and the dial-in number is provided in advance. If the dial-in call number matches the dial-in call number in the first database, the call is displayed on the extension telephone and is registered corresponding to the dial-in call number in the first database in response to a request from the extension telephone. Call the transfer destination via the second office line, and when the transfer destination responds, the extension telephone and the transfer destination are first connected and the timing process is started, and when the first connection ends, When a second connection is made between the first office line and the second office line, and the second connection is completed, a call charge is calculated based on a call time obtained from the timing process, and the dial-in Call number, Serial transfer destination and records the call charge, and performs the charging process corresponding to the dial-in call numbers.

According to a second aspect of the present invention, in the first aspect, when there is no answering person at the extension telephone, the forwarding destination registered corresponding to the dial-in call number in the first database When the transfer destination responds, the first station line and the second station line are connected to each other, and the timing process is started. When the connection is completed, calculating a call charge based on the call time obtained from the processing, the dial call number, the transfer destination and records the call charge, and performs the charging process corresponding to the dial-in call numbers.

  According to a third aspect of the present invention, in the first and second aspects, the call charge is calculated based on the call time, the transfer destination, and a call charge calculation database provided in advance.

  A fourth invention of the present application is characterized in that the telephone exchange of the first and second inventions is a key telephone.

In a fifth aspect of the present invention, after receiving a dial-in incoming signal from the public network via the first station line, the dial-in number is received from the first station line, and the dial-in number is provided in advance. In response to a dial-in call number in the first database, an incoming-call processing unit for displaying an incoming call on the extension telephone when matched with a dial-in call number in the first database, and a request from the extension telephone in response to the dial-in call number in the first database The registered transfer destination is called through the second office line, and when the transfer destination answers, the first connection between the extension telephone and the transfer destination is performed, and when the first connection is completed, the first connection is completed. A call processing unit that performs the second connection between the office line and the second office line, and a call obtained from the time measurement process when the time connection process starts and the second connection ends when the first connection starts. Based on time Configuration and timer processing unit for calculating the spoken rates, the dial call number, the transfer destination and records the call charge, include specification processing section for creating a specification of the said call charge corresponding to the dial-in call number It is characterized by being.

According to a sixth aspect of the present invention, the incoming call processing unit of the fifth aspect is registered in correspondence with the dial-in call number in the first database when the extension telephone is not available. The transfer destination is called through the second station line, and when the transfer destination responds, the first station line and the second station line are connected, and the timing processing unit is connected with the connection start When the connection is completed after starting the time measurement process, the call charge is calculated based on the call time obtained from the time measurement process, and the detail processing unit records the dial-in call number, the transfer destination, and the call charge, The call charge details corresponding to the dial-in call number are created .

  According to a seventh invention of the present application, in the fifth and sixth inventions, the calculation of the call charge is performed based on the call time, the transfer destination, and a call charge calculation database provided in advance.

  The eighth invention of the present application is characterized in that the telephone exchange of the fifth and sixth inventions is a key telephone.

  As described above, in the present invention, the dial-in call number for each contract company (rental office), the company name of the company, and the transfer destination telephone number when using the transfer function are registered in the reception dial database in advance. In the dial-in transfer, the contracted company in the received dial database is charged from the dial-in call number, so that the password for dial-in transfer request is not required and the charge after the dial-in transfer service is This can be done for contracting companies, improving the convenience of customers who have dialed in and eliminating the disadvantages.

  Next, the best mode for carrying out the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a block diagram of a key telephone system showing an embodiment of the present invention.

  Referring to FIG. 1, a key telephone main device 1 exchanges voice data, an office line interface 2 that accommodates an incoming / outgoing office line, an extension interface 3 that accommodates an extension telephone of a secretary agency office or an agency requesting company. Call path switch 4, control unit 5 for controlling the entire key telephone system, incoming dial conversion for registering data to be displayed on the destination and transfer destinations of dial-in incoming calls, and extension telephones of secretary agency offices Database 6, call charge calculation database 7 for calculating the call charge at the time of transfer outgoing call, call details recording unit 8 for recording the call charge at the time of transfer outgoing call, for confirming the accumulated call details It is composed of a call charge output personal computer 9.

  FIG. 2 is a block diagram showing an embodiment of the incoming dial conversion database 6, and FIG. 3 is a block diagram showing an embodiment of the call details recording unit 8.

  Next, the operation of the best mode for carrying out the present invention will be described in detail with reference to the drawing (FIG. 4).

  As shown in FIG. 2, a dial-in call number (A) notified beforehand from an exchange such as NTT, an extension number (B) received when this dial-in number is received, and the dial-in call number Register the name of the tenant who uses (a) (c) and the transfer destination telephone number (d) when transferring after the secretary agent's work ends.

  For example, it is assumed that the user of tenant A dials “3210-1234” to make a call to tenant A.

  Step 1-1: An exchange such as NTT sends an incoming signal through a dial-in contract line (external line (1)).

  Step 1-2: The key telephone system 1 detects an incoming signal from an exchange such as NTT by the office line interface unit 2 and notifies the control unit 5 of the incoming signal.

  Step 1-3: The incoming call processing unit 51 of the control unit 5 causes the office line interface unit 2 to perform response processing, and waits for reception of a dial-in number.

  Step 1-4: An exchange such as NTT notifies the dial-in number when the key telephone is ready to receive.

  Step 1-5: The notified dial-in number is received by the office line interface unit 2 and then notified to the incoming call processing unit 51 of the control unit 5.

  Step 1-6: The incoming call processing unit 51 of the control unit 5 searches the incoming dial conversion database 6, and if the received dial-in number matches the previously registered dial-in call number (A), tenant A If the staff is in the room, the process jumps to Step 1-7, and if the tenant A staff is out of office or not available to answer the phone call from the user, the process jumps to Step 2-1.

  Step 1-7: The extension interface unit 3 is notified to display the incoming call of the extension telephone registered in advance. As a result, the tenant's telephone rings.

  Step 1-8: When the telephone that is ringing raises the handset, the extension interface unit 3 detects that the telephone has responded and notifies the control unit 5 of the response information.

  Step 1-9: The incoming call processing unit 51 of the control unit 5 controls the communication path switch unit 4 to form a call between the outside line and the extension telephone.

  Step 2-1: Since the secretary agent performs the duties of the staff of the tenant A when it is within the business hours of the secretary agent, the incoming call processing unit 51 of the control unit 5 is similar to the control in step 1-6 above. The incoming call is also displayed on the extension telephone of the secretary agent. At this time, in order to notify the secretary agent that the incoming call is to the tenant A, the incoming call processing unit 51 of the control unit 5 refers to the incoming dial conversion database 6 and is set for the received dial-in number. The name of the tenant is displayed on the display section of the secretary proxy phone. If the secretary agent is out of business hours, the process jumps to step 3-1.

  Step 2-2: The secretary agent during the call transfers the call to the destination designated by the tenant according to the content from the user. Operate the dial.

  Step 2-3: The above operation is notified from the extension interface unit 3 to the control unit 5, and the transmission processing unit 55 of the control unit 5 holds the outside line (1) during a call to the office line interface unit 2 and vacates the outside line. Control (2) capture and dial transmission from the captured external line (2).

  Step 2-4: When the destination sent using the outside line (2) responds, a response signal is sent from an exchange such as NTT.

  Step 2-5: When receiving the response signal from the exchange such as NTT, the office line interface unit 2 notifies the control unit 5 of the information.

  Step 2-6: The call processing unit 52 of the control unit 5 controls the call path switch unit 4 to form a call between the outside line (2) used for the call and the secretary's agent's telephone. At this time, the time measurement processing unit 53 of the control unit 5 has a calendar clock function, starts a timer, and starts measuring the call time.

  Step 2-7: The secretary agent communicates with the destination designated by the tenant to inform the necessary contents, and then performs a call end operation (returns the handset). The extension interface unit 3 notifies the control unit 5 of the information on the end of the secretary agent telephone.

  Step 2-8: When the outgoing call processing unit 52 of the control unit 5 receives the telephone conversation end information of the secretary agent from the extension interface unit 3, the call path switch unit 4 is connected to the outside line (1) and the outside line (2). Call path formation control is performed and calls are made between external lines to complete the transfer.

  Step 2-9: When the call of the other party on the outside line is completed, an end call signal is sent from a central office switch such as NTT.

  Step 2-10: When the office line interface unit 2 receives an end-of-call signal from an exchange such as NTT, it notifies the control unit 5 of the information.

  Step 2-11: The transmission processing unit 52 of the control unit 5 notifies the speech path switch unit 4 and the office line interface unit 2 that the speech path is open and the office line being used is released, and the outside line (1) And the external line (2).

  Step 2-12; In addition, the time counting processing unit 53 of the control unit 5 started in Step 2-6 stops the timer, and calculates a call charge based on the telephone number and the call time dialed for transfer by the secretary agent. The call charge is calculated with reference to the service database 7.

  Step 2-13: The detail processing unit 54 of the control unit 5 calls the dial-in call number when the incoming call is received on the outside line (1), the transfer destination telephone number dialed by the secretary agent for outgoing call, and the call year counted above. The month and date, the call time, and the call charge are recorded in the call details recording unit 8 (see FIG. 3).

  Step 2-14: The contents of the call details recording unit 8 can be arbitrarily confirmed by the call charge output personal computer 9.

  Step 3-1. The incoming call processing unit 51 of the control unit 5 searches the incoming dial conversion database 6, and if the received dial-in number matches the dial-in call number (A) registered in advance, the office line interface Control is performed to capture the unused outside line (2) and to send the transfer destination telephone number (d) set in the reception dial conversion database 6 to the unit 2.

  Step 3-2: The office line interface unit 2 captures the empty outside line (2) and sends the transfer destination telephone number (d).

  Step 3-3: When the destination sent using the outside line (2) responds, a response signal is sent from an exchange such as NTT.

  Step 3-4: Upon receiving a response signal from the exchange such as NTT, the office line interface unit 2 notifies the control unit 5 of the information.

  Step 3-5: The incoming call processing unit 51 of the control unit 5 controls the response of the office line interface unit 2 and controls the communication path switch unit 4 to use the incoming external line (1) and outgoing call. A call with external line (2) is formed and the transfer is completed. At this time, the time measurement processing unit 53 of the control unit 5 has a calendar clock function, starts a timer, and starts measuring the call time.

  Step 3-6: When the telephone conversation of the outside party is completed, a call termination signal is sent from a central office switch such as NTT.

  Step 3-7: When the office line interface unit 2 receives an end-of-call signal from an exchange such as NTT, it notifies the control unit 5 of the information.

  Step 3-8: The incoming call processing unit 51 of the control unit 5 notifies the communication path switch unit 4 and the office line interface unit 2 of the release of the communication path and the used office line, and the outside line (1). And the external line (2).

Step 3-9; In addition, the time measurement processing unit 53 started in Step 3-5 stops the timer, and refers to the call charge calculation database 7 based on the telephone number and call duration sent by the incoming call processing unit 51 , Calculate call charges.

Step 3-10: The detail processing unit 54 of the control unit 5 receives the dial-in call number when the incoming call is received on the external line (1), the transfer destination telephone number sent by the incoming call processing unit 51 , the call date and time counted above, The call time and the call charge are recorded in the call details recording unit 8 (FIG. 3).

  Step 3-11: The contents of the call details recording unit 8 can be arbitrarily confirmed by a call charge output personal computer.

  As described above, the call detail recording unit 8 records the dial-in call number, the transfer destination telephone number, the call date / time, the call time, and the call charge, and can collect the call records for the dial-in call number. .

  Since the dial-in call number is used as a different number for each tenant, a call charge can be charged to the tenant A.

It is a block diagram of a key telephone system showing an embodiment of the present invention. It is a block diagram which shows one Embodiment of the database 6 for receiving dial conversion of this invention. It is a block diagram which shows one Embodiment of the call statement recording part 8 of this invention. It is an operation | movement flowchart of the key telephone system which shows one embodiment of this invention.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Key telephone main apparatus 2 Office line interface 3 Extension interface 4 Call path switch 5 Control part 6 Reception dial conversion database 7 Call charge calculation database 8 Call details recording part 9 Call charge output personal computer 51 Incoming call processing part 52 Call processing part 53 Timing Processing Unit 54 Detail Processing Unit

Claims (8)

After receiving the dial-in incoming signal from the public network via the first station line, the dial-in number is received from the first station line, and the dial-in call number in the first database provided in advance for the dial-in number When the telephone number matches, the incoming call is displayed on the extension telephone, and the transfer destination registered in correspondence with the dial-in call number in the first database in response to the request from the extension telephone is set to the second office line. When the transfer destination answers, the extension telephone and the transfer destination make a first connection and start timing, and when the first connection ends, the first office line and the first connection When the second connection with the second office line is performed and the second connection is completed, a call charge is calculated based on a call time obtained from the time measurement process, and the dial-in call number, the transfer destination, and the Through Record the fee charging method in the telephone exchange, which comprises carrying out an accounting process corresponding to the dial-in call numbers. When there is no answerer at the extension telephone, the transfer destination registered corresponding to the dial-in call number in the first database is called via a second office line, and the transfer destination Responds, the first station line and the second station line are connected and the timing process is started. When the connection is completed, the call charge is calculated based on the call time obtained from the timing process. the dial-in call number, the transfer destination and records the call charge, the charging method in claim 1 telephone exchange according to and performs a billing process corresponding to the dial-in call numbers. 3. The accounting method for a telephone exchange according to claim 1, wherein the call charge is calculated based on the call time, the transfer destination, and a call charge calculation database prepared in advance. 3. The accounting method for a telephone exchange according to claim 1, wherein the telephone exchange is a key telephone. After receiving the dial-in incoming signal from the public network via the first station line, the dial-in number is received from the first station line, and the dial-in call number in the first database provided in advance for the dial-in number A call processing unit for displaying an incoming call on the extension telephone, and a transfer destination registered in correspondence with the dial-in call number in the first database in response to a request from the extension telephone. When the transfer destination answers, the extension telephone and the transfer destination make a first connection, and when the first connection ends, the first station line and the second station call. A call processing unit that performs a second connection with a line, and calculates a call charge based on a call time obtained from the timing process when the first connection starts and the timing process starts and the second connection ends. Total A processing unit, the dial call number, the transfer destination and records the call charges, and characterized in that it is configured to include a specification processing unit for creating a specification of the said call charge corresponding to the dial-in call number Billing method for telephone exchanges. The incoming call processing unit sends the transfer destination registered in correspondence with the dial-in call number in the first database via a second office line when the extension telephone does not have an attendant. When the transfer destination responds, the first station line and the second station line are connected, and the timing processing unit starts timing processing at the start of the connection, and when the connection is completed, A call charge is calculated based on a call time obtained from the processing, and the detail processing unit records the dial-in call number, the transfer destination, and the call charge, and details of the call charge corresponding to the dial-in call number billing method in claim 5 telephone switch of, wherein the creating. 7. The accounting method for a telephone exchange according to claim 5, wherein the call charge is calculated based on the call time, the transfer destination, and a call charge calculation database provided in advance. 7. A charging system in a telephone exchange according to claim 5, wherein the telephone exchange is a key telephone.

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