JP2735969B2 - Order information input device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention inputs customer order information.
And an order information input device .

[0002]

2. Description of the Related Art When a mail order company sends a direct mail to a customer and inputs a product order or the like from the customer who saw the direct mail from a screen, the customer is required to register the product order before registering the product order. You need to register.

Conventionally, when registering a customer, as shown in the prior art at the bottom of FIG. 3, an operator who has received a call from a customer inputs all of the customer attributes of the customer registration such as telephone number, name, address, etc. from a screen. Enter it manually and register it in the customer file. Then, an order for a product from a customer is input and registered in an order file.

[0004]

The conventional customer registration has the following problems because the operator manually inputs the customer attributes such as telephone number, name, address, etc. from the screen.

(1) The input time per order is long. (2) When inputting a kanji such as a name and an address, an erroneous input may occur or a kanji may be converted to a different kanji during kana-kanji conversion.

(3) Unless the operator is a skilled operator, it is difficult to input the contents of the received call from the customer from the screen. In order to solve these problems, the present invention automatically searches a telephone database based on the telephone number of the customer, displays information such as the name and address of the corresponding customer on a screen, and registers the information on the screen for customer registration and ordering. An object of the present invention is to reduce input work of kanji data or the like at the time of customer registration and prevent erroneous input when used for input.

[0007]

Means for solving the problem will be described with reference to FIG. In FIG. 1, a telephone database 26 stores information such as names and addresses using telephone numbers as keys.

The telephone database search function 21 searches the telephone database 26 using a telephone number as a key. The customer registration function 23 checks the customer information (name, address, etc.) of the customer retrieved by the telephone database function 21 and displayed on the screen in response to the operator's confirmation and correction input, and stores the customer information. This is corrected and registered in the customer file 27.

The order input function 24 registers the order in the order file 28 in response to the input of the customer's order.

[0010]

According to the present invention, as shown in FIG. 1, when a call is received via a line, the telephone number is received, and the telephone database search function 21 automatically stores the telephone database 26 using the telephone number as a key. It searches and displays the customer's name and address on the screen.

Further, when a telephone call is received via a line, the telephone number is received, and the telephone database search function 21 automatically searches the telephone database 26 using the telephone number as a key to obtain the name and address of the customer. Is displayed on the screen, and the customer information (name, address, etc.) of the customer displayed on the screen by the customer registration function 23 is corrected by the operator in response to the operator's confirmation and correction input. To be registered in the customer file 27.

Further, the telephone database 26 is searched based on the telephone number of the customer, and the name and address of the customer are displayed on an order input screen, or after the customer registration function 23 registers the customer information, the customer information is ordered. The order is displayed on an input screen, and the order is registered in response to the operator's input of the order from the order input screen.

Therefore, the telephone database 26 is automatically searched based on the telephone number of the customer, and the name of the customer,
Information such as the address is displayed on the screen and used for customer registration and order entry, and it is corrected as necessary, thereby reducing the work of inputting customer registration kanji data when ordering products and reducing erroneous input. This can be prevented.

[0014]

Next, the structure and operation of an embodiment of the present invention will be sequentially described in detail with reference to FIGS.

In FIG. 1, an exchange 1 is a high-performance exchange such as a PBX and has an interface for exchanging data with a computer 2. Here, a call is received from a customer. When this is picked up (hook off), the telephone number of the caller (subscriber number)
Is automatically taken out and notified to the computer 2 or the like.

The computer 2 receives the telephone number of the caller notified from the exchange 1 and performs various processes. The computer 2 has a telephone database search function 21 and a display function 2.
2. It comprises a customer registration function 23, an order input function 24, a control unit 25, and the like.

The telephone database search function 21 searches the telephone database 26 using the telephone number of the caller received from the exchange 1 as a key, and searches the telephone database 26 for the name of the customer corresponding to the telephone number.
This is for retrieving addresses and the like.

The display function 22 is for displaying a name, an address, etc., corresponding to the telephone number retrieved and retrieved from the telephone database 26 by the telephone database retrieval function 21 on the screen 4.

The customer registration function 23 inquires of the customer who made the telephone call about the name and address of the customer displayed on the screen 4 and if the operator judges that the call is correct and inputs a key to that effect, the key is used as it is. When the customer information is registered in the customer file 27 and the key input is made by inputting a key on the screen 4 to correct and correct the registration on the screen 4 if the entry is incorrect, the customer information after the correction is entered into the customer file 2.
7 is registered.

The order input function 24 displays an order input screen on the screen 4 and, in response to the operator inputting an order heard from the customer by telephone from this screen, in correspondence with the customer code of the customer. The order is registered in the order file 28.

The control unit 25 performs various controls such as overall control of the telephone database search function 21, display function 22, customer registration function 23, order input function 24, and the like.
The telephone database 26 is a database in which customer names and addresses are registered in advance using telephone numbers as keys.

The customer file 27 is retrieved and retrieved from the telephone database 26 on the screen 4 and displayed. When the operator confirms the customer with the customer file 27 and is OK, the customer information (customer name, address, telephone number) is displayed. Number, etc.).

The order file 28 is a file for registering customer orders. The telephone 3 is a telephone of a customer, for example, a telephone used for ordering merchandise by registering the customer, calling a telephone number after seeing a direct mail sent from a mail order company. is there.

The screen 4 is a registration screen for registering customer information (name, address, telephone number, etc.), an order input screen for inputting a product order from a customer, etc., and is a screen displayed on the display. .

The keyboard 5 is for inputting various data and giving instructions on the screen 4. For example, in order to correct a customer's address and the like on the customer registration screen, a keyboard 5 is input. Or something to do.

Next, the operation of the configuration of FIG. 1 will be described in detail according to the order shown in the flowchart of FIG. In FIG. 2, in S1, a customer makes a telephone call.

In S2, the exchange 1 receives the telephone number of the customer or picks up the customer's telephone (hooks off).
For example, the caller's telephone number (subscriber number) in ISDN is extracted.

At S3, the telephone number of the customer (calling source) received (taken out) at S2 is notified to the computer 2 via the interface. In S4, the telephone database search function 21 of the computer 2, which has received the telephone number in response to the notification in S3, searches the telephone database 26 using the telephone number as a key.

At S5, it is determined whether or not there is a corresponding telephone number as a result of the search at S4. In the case of YES, the name, address, etc., which are the customer information of the telephone number, are displayed on the screen 4 in S6, and the process proceeds to S7. At this step S7, the operator
The name and address of the customer displayed above are inquired to the customer who made the telephone call to confirm whether the customer is correct. If OK, the process proceeds to S10, and if NG, the operator corrects the information on the screen 4 in S9 and corrects the correct customer. , And go to S10. On the other hand, in the case of NO, since the corresponding telephone number was not found by searching the telephone database 26, S8
Then, the operator key-inputs the customer's name, address, telephone number, and the like from the screen 4 on the screen 4, and proceeds to S10.

At S10, the customer file 27 is registered.
This is the case of YES in S4 and S5 and OK in S6 and S7.
Since the customer information (name, address, etc.) retrieved and retrieved from the telephone database 26 was correct, it is registered in the customer file 27 as it is.

In the case of NO in S4 and S5 and S8, since the telephone database 26 was not found even after searching, the operator asked the customer at the telephone destination and input customer information (name, address, etc.) from the screen 4. And customer file 27
Register with.

In the case of YES in S4, S5, and NO in S7, since the customer information (name, address, etc.) is retrieved and retrieved from the telephone database 26, the operator corrects it on the screen 4 and corrects it. Is registered in the customer file 27.

As described above, in response to the customer making a telephone call, the telephone number of the customer is automatically taken out, the telephone database 26 is searched, and the name of the customer of this telephone number,
The address and the like are displayed on the screen 4. If the address is correct, the address is registered in the customer file 27 as it is.
7, if the telephone database 26 is not found even after searching, the operator inputs customer information (name, address, telephone number, etc.) from the screen 4 and registers it in the customer file 27. Thus, the telephone database 26 can be automatically searched based on the telephone number of the customer, and the customer information (name, address, etc.) can be displayed on the screen 4. It is not necessary to perform the kana-kanji conversion operation, so that the operability is improved, and even an unskilled operator can quickly and surely perform the customer registration process.

Next, in S11 of FIG. 2, an order input screen is displayed on the screen 4. In S12, the operator inputs a product name, a product code, a price, a quantity, and the like ordered from the customer who made the call from the order input screen.

In step S13, the customer's order input from the order input screen by the operator in step S12 is registered in the order file 28 in association with the customer code. As described above, after registering the correct customer information of the calling customer in the customer file 27, the screen is switched from the screen (customer registration screen) to the order input screen, and the operator can easily input and register the customer's order. It becomes possible.

Next, the concept of the present invention will be described with reference to the upper part of FIG. In FIG. 3, S21 is a customer, here, 03-3437-5111 3-21-8, Shinbashi, Minato-ku 105 105 Michio Fuji looks at the direct mail (catalog) sent from the mail order dealer. Make a phone call to order a product.

In step S22, the high-performance switch receiving the telephone automatically recognizes the telephone number of the ordering customer. Automatically retrieves the caller's telephone number that is sent at the same time as the call signal from the customer. Notify the computer of the retrieved telephone number of the customer.

In step S23, the telephone database is automatically searched using the telephone number recognized by the exchange as a key.
The name, address, etc. of this customer are displayed in the shaded area above. If this display is correct, it is registered in the customer file 27 as it is (S4, S5 in FIG. 2, S6, S5
7 OK, S10).

In step S24, the corresponding data from the telephone database 26 is automatically displayed on the order input screen as if it were shaded. Then, from this order input screen, the operator inputs the contents of the order received by telephone (application number, product name, quantity, amount, etc.).

As described above, customer information (name, address, etc.) is automatically displayed on the screen based on the telephone number automatically taken out when a call is received from the customer, and the customer is registered. And the customer information is automatically displayed on the order input screen, and the operator can input the details of the order from the customer and accept the order. As a result, the operator can register the customer and input the order details by a simple operation.

The lower part of FIG. 3 shows the prior art, in which the operator enters a name, address, telephone number, and the like from a customer who has made a call by manually inputting the information from a keyboard and registering the customer. When receiving, the user manually inputs the telephone number and customer code from the keyboard, displays the customer's customer information on the order entry screen, and enters the customer's order from this screen, which makes the operation complicated. Was.

[0042]

As described above, according to the present invention,
The telephone database 26 is automatically searched based on the telephone number of the customer, and information such as the name and address of the corresponding customer is displayed on the screen and used for customer registration or order input. Adopting a configuration reduces input work such as kanji data for customer registration when ordering products, and prevents erroneous entry. In addition, customer information is automatically displayed on the order entry screen for easy display. Can be input from the customer. As a result, the processing time per order can be reduced, and the number of cases processed can be improved. Further, input of kanji data which is often included in customer information is almost eliminated, so that even a novice operator can easily perform customer registration processing and order input processing.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of one embodiment of the present invention.

FIG. 2 is a flowchart illustrating the operation of the present invention.

FIG. 3 is a conceptual explanatory diagram of the present invention and a conventional technique.

[Explanation of symbols]

 1: switchboard 2: computer 21: telephone database search function 22: display function 23: customer registration function 24: order input function 25: control unit 26: telephone database 27: customer file 28: order file 3: customer telephone 4: screen 5: Keyboard

Claims (1)

(57) [Claims] 1. A first storage unit for storing telephone number and address information , a second storage unit for storing customer order information, and a telephone number received when a telephone call is received.
Searching the first storage unit, extracting the corresponding address information, inputting it on the order input screen, and responding to additional input by the operator
The order information entered in the order entry screen
2. An order information input device, comprising: processing means for storing data in a storage unit .