JP2023165180A - Stocker and stocker management method - Google Patents

Stocker and stocker management method Download PDF

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JP2023165180A
JP2023165180A JP2022075905A JP2022075905A JP2023165180A JP 2023165180 A JP2023165180 A JP 2023165180A JP 2022075905 A JP2022075905 A JP 2022075905A JP 2022075905 A JP2022075905 A JP 2022075905A JP 2023165180 A JP2023165180 A JP 2023165180A
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delivery
collection
stocker
warehouse
warehouses
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大起 樋田
Taiki Toida
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Fuji Corp
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Abstract

To increase a degree of freedom for returning a member that stores a commodity, thereby improving convenience for a user.SOLUTION: A stocker includes: a detection unit which can detect presence/absence and weight of an article in each repository; a storage unit which stores collection-related information including necessity to collect a member and weight of a member to be collected, regarding the commodity in each repository; an acquisition unit which acquires, when a receiver receives a plurality of commodities from multiple repositories, from the collection-related information, a total number of repositories in which the commodities to be received are stored in the members to be collected, or total weight of the members to be collected, as an information value, and acquires the total number of repositories in which articles are detected by the detection unit, out of the repositories from which the commodities have been received, or the total weight of the detected articles, as a detection value; and a determination unit which determines, on the basis of the information value and the detection value, an error when the members to be collected have not been returned, or does not determine an error when the members to be collected have been returned to any of the repositories.SELECTED DRAWING: Figure 4

Description

本明細書は、ストッカおよびストッカ管理方法を開示する。 This specification discloses a stocker and a stocker management method.

従来より、利用者(購入者)が購入した商品の納入および商品の受取を行うための複数の納品庫を備えるストッカが知られている(例えば、特許文献1参照)。このストッカでは、各納品庫内の物品の有無を検出するセンサを備え、利用者が商品を受け取った後に、例えば保冷バッグなどの部材(収容部材)が納品庫に返却されたことをセンサの検出信号から判定して、部材の回収待ち状態とする。そして、店舗の配達者(回収者)を認証すると、回収待ちの納品庫を開放して部材を回収させるものとしている。 BACKGROUND ART Stockers have been known that include a plurality of delivery warehouses for delivering and receiving products purchased by users (purchasers) (for example, see Patent Document 1). This stocker is equipped with a sensor that detects the presence or absence of goods in each delivery warehouse, and after a user receives the product, the sensor detects that a member (accommodating member) such as a cold bag has been returned to the delivery warehouse. Judging from the signal, the system is in a waiting state for parts collection. When the delivery person (recovery person) of the store is authenticated, the delivery warehouse waiting for collection is opened and the parts are collected.

国際公開第2019/021791号International Publication No. 2019/021791

ここで、上述した保冷バッグなどの部材には、回収(返却)が必要なものと不要なものとがある。部材の回収要否が異なる複数の商品が、複数の納品庫から同じ利用者に受け取られる場合、その利用者は、回収が必要な部材を元の納品庫に返却する必要がある。即ち、回収が必要な部材が元の納品庫とは別の納品庫に返却されると、部材が返却されていないとしてエラーとされることがある。このため、別の納品庫の方が部材を返却しやすい位置にあっても、利用者は元の納品庫に返却しなければならず、利便性が低下してしまう。 Here, among the members such as the above-mentioned cold bag, there are those that need to be collected (returned) and those that are unnecessary. When the same user receives multiple products whose parts need to be collected differently from multiple warehouses, the user must return the parts that need to be collected to the original warehouse. That is, if a part that needs to be collected is returned to a delivery warehouse different from the original delivery warehouse, it may be determined as an error that the part has not been returned. Therefore, even if another delivery warehouse is located in a position where it is easier to return the parts, the user must return the parts to the original delivery warehouse, which reduces convenience.

本開示は、商品を収容する部材の返却の自由度を高めて利用者の利便性を向上させることを主目的とする。 The main purpose of the present disclosure is to improve convenience for users by increasing the degree of freedom in returning members that house products.

本開示は、上述の主目的を達成するために以下の手段を採った。 The present disclosure has taken the following measures to achieve the above-mentioned main objective.

本開示のストッカは、
搬送用の部材に収容された商品の納入および納入された商品の受取が可能な複数の納品庫を備えるストッカであって、
各納品庫内の物品の有無または重量を検出可能な検出部と、
各納品庫内の商品に関し、前記部材の回収要否または回収を要する回収要部材の重量を含む回収関連情報を記憶する記憶部と、
受取人が複数の納品庫から複数の商品の受取を行う場合、受取対象の商品が前記回収要部材に収容された納品庫の総数または該回収要部材の総重量を前記回収関連情報から情報値として取得し、受取が完了した納品庫のうち前記検出部により物品が検出される納品庫の総数または検出される物品の総重量を検出値として取得する取得部と、
前記情報値と前記検出値とに基づいて、前記回収要部材が返却されてないと判定すればエラーとし、いずれかの納品庫に前記回収要部材が返却されたと判定すればエラーとしない判定部と、
を備えることを要旨とする。
The stocker of the present disclosure is
A stocker comprising a plurality of delivery warehouses capable of delivering products stored in transport members and receiving delivered products, the stocker comprising:
a detection unit capable of detecting the presence or absence or weight of items in each delivery warehouse;
a storage unit that stores collection-related information regarding the products in each delivery warehouse, including whether or not the parts need to be collected and the weight of the parts that need to be collected;
When the receiver receives multiple products from multiple warehouses, the total number of warehouses in which the products to be received are accommodated in the collection essential parts or the total weight of the collection essential parts is determined from the information value from the collection related information. an acquisition unit that acquires, as a detection value, the total number of delivery warehouses in which the goods are detected by the detection unit or the total weight of the detected goods among the delivery warehouses in which the receiving has been completed;
Based on the information value and the detection value, if it is determined that the collected parts have not been returned, an error is determined; and if it is determined that the collected parts have been returned to one of the delivery warehouses, it is not determined to be an error. and,
The purpose is to have the following.

本開示のストッカは、受取対象の商品が回収要部材に収容された納品庫の総数または回収要部材の総重量を回収関連情報から情報値として取得し、受取が完了した納品庫のうち物品が検出される納品庫の総数または物品の総重量を検出値として取得する。そして、情報値と検出値とに基づいて、回収要部材が返却されてないと判定すればエラーとし、いずれかの納品庫に回収要部材が返却されたと判定すればエラーとしない。これにより、元の納品庫か否かに拘わらず、情報値と検出値とに基づいていずれかの納品庫に回収要部材が返却されたと判定すればエラーとしないようにすることができる。このため、受取者は、回収要部材を返却する納品庫を意識する必要がなく、商品の受取を行った納品庫のうち返却しやすい納品庫に返却すればよい。したがって、商品を収容する部材(回収要部材)の返却の自由度を高めて利用者の利便性を向上させることができる。 The stocker of the present disclosure acquires the total number of delivery warehouses in which the products to be received are stored in the collection essential parts or the total weight of the collection essential parts from collection-related information as an information value, and stores the goods in the delivery warehouses for which the receipt has been completed. Obtain the total number of detected delivery warehouses or the total weight of items as a detected value. Then, based on the information value and the detected value, if it is determined that the recovered component has not been returned, an error is determined, and if it is determined that the recovered component has been returned to any warehouse, it is not determined to be an error. Thereby, regardless of whether it is the original delivery warehouse or not, it is possible to prevent an error from occurring if it is determined that the collected component has been returned to any delivery warehouse based on the information value and the detected value. Therefore, the recipient does not need to be aware of the delivery warehouse to which the recovered components are to be returned, and can simply return them to the delivery warehouse from which they have received the product, where it is easy to return them. Therefore, it is possible to increase the degree of freedom in returning the member containing the product (collection essential member) and improve convenience for the user.

ストッカシステム10の構成の概略を示す構成図。1 is a configuration diagram showing an outline of the configuration of a stocker system 10. FIG. 納品庫情報54の一例を示す説明図。An explanatory diagram showing an example of delivery warehouse information 54. 納品・回収処理の一例を示すフローチャート。Flowchart showing an example of delivery/collection processing. 受取処理の一例を示すフローチャート。5 is a flowchart illustrating an example of a receiving process. 納品庫情報54の一例を示す説明図。An explanatory diagram showing an example of delivery warehouse information 54. 回収処理の一例を示すフローチャート。A flowchart showing an example of collection processing. 納品庫情報54の一例を示す説明図。An explanatory diagram showing an example of delivery warehouse information 54. 納品庫情報54の一例を示す説明図。An explanatory diagram showing an example of delivery warehouse information 54. 変形例の受取処理を示すフローチャート。10 is a flowchart showing a modified example of receiving processing. 変形例の納品庫情報54Bを示す説明図。An explanatory diagram showing storage warehouse information 54B of a modified example. 変形例の受取処理を示すフローチャート。10 is a flowchart showing a modified example of receiving processing.

次に、本開示の実施の形態を図面を参照しながら説明する。図1は、ストッカシステム10の構成の概略を示す構成図である。図2は、納品庫情報54の一例を示す説明図である。ストッカシステム10は、図1に示すように、販売管理システム20と、ストッカ40と、ストッカ40を管理するストッカ管理装置30とを備える。販売管理システム20と複数のストッカ40(ストッカ40A,40Bなど)とストッカ管理装置30は、インターネットなどのネットワーク12,13に接続されている。 Next, embodiments of the present disclosure will be described with reference to the drawings. FIG. 1 is a block diagram schematically showing the structure of the stocker system 10. As shown in FIG. FIG. 2 is an explanatory diagram showing an example of the delivery warehouse information 54. As shown in FIG. 1, the stocker system 10 includes a sales management system 20, a stocker 40, and a stocker management device 30 that manages the stocker 40. The sales management system 20, the plurality of stockers 40 (stockers 40A, 40B, etc.), and the stocker management device 30 are connected to networks 12 and 13 such as the Internet.

販売管理システム20は、店舗21(21A,21Bなど)が管理するシステムであり、販売管理装置22を備える。販売管理装置22は、ネットワーク12を介して、購入者14(利用者)の携帯端末15などと情報のやりとりを行い、購入者14に商品の情報を提供する。販売管理装置22には、商品の情報を含む商品データベース(DB)や、顧客(購入者14)の情報を含む顧客DB、購入品(商品)の問合せ番号(注文番号)や商品を受け取るストッカ40の情報などを含む販売情報などが記憶されている。なお、購入者14は、商品の受取時に、回収を要する収容部材17(例えば保冷バッグなどのシッパー)から商品を取り出して受け取る場合や、回収を要さない収容部材18(例えば段ボール箱など)ごと商品を受け取る場合などがある。収容部材17は、例えば生鮮食品などの搬送に用いられ、その店舗21に回収される必要がある。このため、納品庫41への返却を依頼するメッセージが、収容部材17に記載されたり後述する表示操作部42に表示されたりする。また、収容部材18は、生鮮食品以外の搬送に用いられ、回収の必要がなく、通常は商品の受取後に処分される。なお、各店舗21は、商品に応じて収容部材17,18を使い分けてもよいし、収容部材17,18の一方のみを用いてもよい。 The sales management system 20 is a system managed by the stores 21 (21A, 21B, etc.) and includes a sales management device 22. The sales management device 22 exchanges information with the mobile terminal 15 of the purchaser 14 (user) via the network 12, and provides product information to the purchaser 14. The sales management device 22 includes a product database (DB) containing product information, a customer DB containing customer (purchaser 14) information, and a stocker 40 that receives inquiry numbers (order numbers) of purchased products (products) and products. Sales information, etc., including information on . In addition, when receiving the product, the purchaser 14 may remove the product from the storage member 17 that requires collection (for example, a sipper such as a cold bag), or remove the product from the storage member 18 that does not require collection (for example, a cardboard box). There are cases where you receive the product. The storage member 17 is used, for example, to transport fresh foods and the like, and needs to be collected at the store 21 thereof. Therefore, a message requesting return to the delivery warehouse 41 is written on the storage member 17 or displayed on the display operation section 42, which will be described later. Further, the storage member 18 is used for transporting items other than fresh food, does not need to be collected, and is normally disposed of after receiving the product. Note that each store 21 may use the storage members 17 and 18 differently depending on the product, or may use only one of the storage members 17 and 18.

ストッカ40は、店舗21から配送された商品を購入者14へ受け渡す際に用いられる。ストッカ40は、オフィス、コンビニエンスストア、工場、駅、学校、マンションなど様々な場所に設置されている。ストッカ40は、施錠可能な複数の納品庫(ボックス,収容ボックス)41を備える。各納品庫41は、商品などの物品を納入(収容)可能な内部空間を有しており、前面の扉44と、扉44の施錠および解錠を行うロック機構45と、納品庫41内の物品の有無を検出する物品センサ46(例えば光学式センサ)と、扉44の開閉を検出する開閉センサ47とを備える。ストッカ40は、納品庫41のひとつ(制御ボックス)に制御装置50が収容されており、その扉44に、表示操作部42と読取装置43とが配設されている。表示操作部42は、タッチパネルであり、商品の配達者19や購入者14への情報の表示や、配達者19や購入者14による操作の入力が行われる。読取装置43は、納品庫41の解錠に用いるパスワードなどのコードを読み取るコードリーダである。制御装置50は、制御部52と、記憶部53と、通信部58とを備える。制御部52は、CPU、ROMおよびRAMなどにより構成され装置全体の制御を司る。記憶部53は、各種アプリケーションプログラムや各種データファイルを記憶する。通信部58は、ストッカ管理装置30などの外部機器と通信を行う。 The stocker 40 is used when delivering products delivered from the store 21 to the purchaser 14. The stocker 40 is installed in various places such as offices, convenience stores, factories, stations, schools, and condominiums. The stocker 40 includes a plurality of lockable delivery warehouses (boxes, storage boxes) 41. Each delivery warehouse 41 has an internal space in which goods such as products can be delivered (accommodated), and includes a front door 44, a locking mechanism 45 for locking and unlocking the door 44, and a It includes an article sensor 46 (for example, an optical sensor) that detects the presence or absence of an article, and an opening/closing sensor 47 that detects whether the door 44 is opened or closed. In the stocker 40, a control device 50 is housed in one of the delivery warehouses 41 (control box), and a display operation section 42 and a reading device 43 are disposed on the door 44 of the control device 50. The display operation unit 42 is a touch panel, and displays information to the product delivery person 19 and the purchaser 14, and allows the delivery person 19 and the purchaser 14 to input operations. The reading device 43 is a code reader that reads a code such as a password used to unlock the delivery warehouse 41. The control device 50 includes a control section 52, a storage section 53, and a communication section 58. The control unit 52 includes a CPU, ROM, RAM, etc., and controls the entire device. The storage unit 53 stores various application programs and various data files. The communication unit 58 communicates with external devices such as the stocker management device 30.

制御装置50の記憶部53には、図2に示す納品庫情報54などが記憶される。納品庫情報54には、納品庫41毎に、使用状態や納品者(店舗21)の情報、収容部材の回収要否(収容部材17か否か)の情報、商品の受取者(購入者14)の情報、収容部材の回収者の対応付けや後述する回収グループの情報などが記憶されている。納品庫41の使用状態には、例えば、空き状態、受取待ち状態、回収待ち状態などがある。空き状態は、納品庫41内に商品や収容部材がなく空いている状態である。受取待ち状態は、納品庫41内に商品があり受取を待つ状態である。回収待ち状態は、返却された収容部材17の回収を待つ状態である。本実施形態では、納品者である店舗21(配達者19)が、収容部材17の回収も行うが、これに限られず、回収専門の回収者が回収を行ってもよい。納品庫情報54は、収容部材の回収要否など回収に関する情報を含むため、回収関連情報ともいう。また、図示は省略するが、納品庫情報54には、販売管理装置22により設定される問合せ番号の情報、配達者19が納品庫41を解錠するための解錠コードの情報、購入者14が商品を受け取るためのパスワードの情報なども対応付けて登録されている。また、記憶部53には、図示は省略するが、店舗21毎や配達者19毎に定められた認証コードの情報なども記憶されている。 The storage unit 53 of the control device 50 stores storage warehouse information 54 shown in FIG. 2 and the like. The delivery warehouse information 54 includes, for each delivery warehouse 41, information on the state of use, information on the deliverer (store 21), information on whether collection of storage members is necessary (whether it is storage member 17 or not), and the recipient of the product (purchaser 14). ), the association of the collectors of the housing members, information on the collection groups to be described later, etc. are stored. The use state of the delivery warehouse 41 includes, for example, an empty state, a waiting state for receiving, a waiting state for collection, and the like. The empty state is a state in which there are no products or storage members in the delivery warehouse 41 and the warehouse 41 is empty. The receiving waiting state is a state in which there are products in the delivery warehouse 41 and waiting for receiving. The collection waiting state is a state in which the returned storage member 17 is waiting for collection. In this embodiment, the store 21 (delivery person 19) that is the delivery person also collects the storage member 17, but the present invention is not limited to this, and a collector specialized in collection may also collect the storage member 17. The delivery warehouse information 54 is also referred to as collection-related information because it includes information related to collection, such as whether collection of storage members is necessary or not. Although not shown, the delivery warehouse information 54 includes information on an inquiry number set by the sales management device 22, information on an unlock code for the delivery person 19 to unlock the delivery warehouse 41, and information on an unlock code for the delivery person 19 to unlock the delivery warehouse 41. Information such as the password for receiving the product is also registered. Although not shown, the storage unit 53 also stores information on authentication codes determined for each store 21 and each delivery person 19.

ストッカ管理装置30は、ネットワーク12,13を介してストッカ40や販売管理装置22と情報のやりとりを行う。ストッカ管理装置30は、制御部32と、記憶部33と、通信部38とを備える。制御部32は、CPU、ROMおよびRAMなどにより構成され装置全体の制御を司る。記憶部33は、各種アプリケーションプログラムや各種データファイルを記憶する。通信部38は、ストッカ40などの外部機器と通信を行う。記憶部33には、ストッカ情報34などが記憶されている。ストッカ情報34は、各ストッカ40の納品庫情報54と同様の納品庫情報を含んだ情報である。ストッカ管理装置30は、各ストッカ40との通信により、ストッカ情報34を更新する。 The stocker management device 30 exchanges information with the stocker 40 and the sales management device 22 via the networks 12 and 13. The stocker management device 30 includes a control section 32, a storage section 33, and a communication section 38. The control unit 32 includes a CPU, ROM, RAM, etc., and controls the entire device. The storage unit 33 stores various application programs and various data files. The communication unit 38 communicates with external devices such as the stocker 40. The storage unit 33 stores stocker information 34 and the like. The stocker information 34 is information that includes the same delivery warehouse information as the delivery warehouse information 54 of each stocker 40. The stocker management device 30 updates the stocker information 34 through communication with each stocker 40.

こうして構成されたストッカシステム10の動作を説明する。まず、購入者14は、携帯端末15などを操作して、販売管理装置22から提供される商品情報から希望する商品を選択し、商品の受取を希望する受取希望のストッカ40の情報などを入力して、商品の発注を行う。販売管理装置22は、商品の発注を受けると、購入者14の情報や受取希望のストッカ40の情報に商品の問合せ番号(発注番号)を付して販売情報として記憶すると共に、ストッカ管理装置30へ送信する。ストッカ管理装置30は、受取希望のストッカ40の納品庫情報から、空き状態の空き納品庫を検索すると共に空き納品庫を確保して配送先の納品庫41に決定する。そして、ストッカ管理装置30は、配送先の納品庫41の番号を販売管理装置22に送信すると共に配送先の納品庫41の番号と問合せ番号を受取希望のストッカ40に送信する。ストッカ40は、受信した問合せ番号を配送先の納品庫41に対応付けて納品庫情報54に記憶する。なお、ストッカ管理装置30は、受取希望のストッカ40に、配送先に決定されていない空き納品庫がない場合には、空きがない旨を販売管理装置22に送信する。販売管理装置22は、空きがない旨を受信すると、購入者14の携帯端末15にその旨を送信して、受取希望のストッカ40を変更させたり、注文のキャンセルを受け付けたりする。販売管理装置22は、ストッカ管理装置30から配送先の納品庫41の番号を受信すると、配送先のストッカ40と納品庫41の番号とを指定すると共に収容部材17(18)に商品を収容して配送(搬送)する配送指示を行う。この配送指示に基づいて、配達者19は、配送先のストッカ40まで商品を配送して商品を納入する。図3は、納品・回収処理の一例を示すフローチャートである。 The operation of the stocker system 10 configured in this way will be explained. First, the purchaser 14 operates the mobile terminal 15 or the like to select the desired product from the product information provided by the sales management device 22, and inputs information such as the information of the stocker 40 from which the purchaser wishes to receive the product. and place an order for the product. When the sales management device 22 receives an order for a product, it stores information about the purchaser 14 and the stocker 40 who wishes to receive the product as sales information by adding a product inquiry number (order number), and also stores it as sales information. Send to. The stocker management device 30 searches for an empty delivery warehouse from the warehouse information of the stocker 40 desired to receive the product, secures an empty delivery warehouse, and determines the empty delivery warehouse 41 as the delivery destination. Then, the stocker management device 30 transmits the number of the delivery warehouse 41 of the delivery destination to the sales management device 22, and also transmits the number of the delivery warehouse 41 of the delivery destination and the inquiry number to the stocker 40 from which the delivery is desired. The stocker 40 stores the received inquiry number in the delivery warehouse information 54 in association with the delivery warehouse 41 of the delivery destination. Note that if the stocker 40 from which you wish to receive the product does not have an empty delivery warehouse that has not been determined as a delivery destination, the stocker management device 30 sends a message to the sales management device 22 that there is no vacancy. When the sales management device 22 receives the notification that there is no vacancy, it transmits the notification to the mobile terminal 15 of the purchaser 14 to change the stocker 40 from which the purchaser 14 wishes to receive the purchase or to accept cancellation of the order. When the sales management device 22 receives the number of the delivery warehouse 41 as the delivery destination from the stocker management device 30, it specifies the number of the delivery destination stocker 40 and the delivery warehouse 41, and stores the product in the storage member 17 (18). Give delivery instructions for delivery (transport). Based on this delivery instruction, the delivery person 19 delivers the product to the stocker 40 at the delivery destination and delivers the product. FIG. 3 is a flowchart showing an example of delivery/collection processing.

図3の納品・回収処理では、制御装置50の制御部52は、まず、配達者19(回収者)の認証が完了するのを待つ(S100)。S100の認証は、配達者19が表示操作部42に入力するか読取装置43に読み取らせた認証コードを、記憶部53に記憶された認証コードと照合することで行われる。制御部52は、認証が完了すると、配達者19に納品か回収かを選択させる選択画面を表示操作部42に表示する(S105)。なお、制御部52は、認証した配達者19の回収対象の収容部材17がある旨のメッセージを表示操作部42に表示してもよい。次に、制御部52は、表示操作部42への入力に基づいて納品が選択されたか否かを判定し(S110)、納品が選択されたと判定すると、納品対象の納品庫41を解錠して扉44を開放する(S115)。S115では、制御部52は、配達者19が表示操作部42に入力するか商品の収容部材に付された伝票を読取装置43に読み取らせた問合せ番号を取得し、その問合せ番号に対応する納品対象の納品庫41を納品庫情報54から選択し、選択した納品庫41を解錠する。なお、制御部52は、納品庫41を解錠すると、扉44の開いた納品庫41に納品して扉44を閉める旨のメッセージを表示操作部42に表示してもよい。 In the delivery/collection process of FIG. 3, the control unit 52 of the control device 50 first waits for the authentication of the delivery person 19 (collector) to be completed (S100). The authentication in S100 is performed by comparing the authentication code that the delivery person 19 inputs into the display operation section 42 or reads with the reading device 43 with the authentication code stored in the storage section 53. When the authentication is completed, the control unit 52 displays a selection screen on the display operation unit 42 that allows the delivery person 19 to select delivery or collection (S105). Note that the control unit 52 may display a message on the display operation unit 42 to the effect that there is a storage member 17 to be collected by the authenticated delivery person 19. Next, the control unit 52 determines whether delivery has been selected based on the input to the display operation unit 42 (S110), and when determining that delivery has been selected, unlocks the delivery warehouse 41 to be delivered. to open the door 44 (S115). In S115, the control unit 52 acquires the inquiry number that the delivery person 19 inputs into the display operation unit 42 or causes the reading device 43 to read the slip attached to the storage member of the product, and sends the delivery item corresponding to the inquiry number. The target delivery warehouse 41 is selected from the delivery warehouse information 54, and the selected delivery warehouse 41 is unlocked. Note that when the control unit 52 unlocks the delivery warehouse 41, the control unit 52 may display a message on the display operation unit 42 to the effect that the goods will be delivered to the delivery warehouse 41 with the door 44 open and the door 44 will be closed.

そして、制御部52は、納品が完了するのを待つ(S120)。S120では、制御部52は、物品センサ46および開閉センサ47からの検出信号に基づいて、納品庫41内に物品が存在し且つ扉44が閉鎖されたことにより納品の完了を判定する。納品が完了すると、制御部52は、その納品庫41を施錠し(S125)、今回納品された納品庫41の納品庫情報54を受取待ち状態に変更すると共に納品者(納入店舗)の情報と収容部材の回収要否の情報とを記憶させる(S130)。本実施形態では納品者が収容部材17の回収も行うから、納品者を回収者として記憶する。例えば図2に示すように、納品庫番号1,3,4,6,7が受取待ち状態となり、納品者(回収者)の情報が記憶されている。また、納品庫番号1,3,6は、収容部材が回収要(収容部材17)であり、納品庫番号4,7は、収容部材が回収不要(収容部材18)であることが記憶されている。 Then, the control unit 52 waits for the delivery to be completed (S120). In S120, the control unit 52 determines that the delivery is complete based on the detection signals from the article sensor 46 and the opening/closing sensor 47, since there are articles in the delivery warehouse 41 and the door 44 is closed. When the delivery is completed, the control unit 52 locks the delivery warehouse 41 (S125), changes the delivery warehouse information 54 of the delivery warehouse 41 that has been delivered this time to a waiting state, and also changes the information of the deliverer (delivery store). Information on whether collection of the housing member is necessary is stored (S130). In this embodiment, the deliverer also collects the storage member 17, so the deliverer is stored as the collecter. For example, as shown in FIG. 2, delivery warehouse numbers 1, 3, 4, 6, and 7 are in a receiving waiting state, and information on the deliverer (collector) is stored. In addition, storage warehouse numbers 1, 3, and 6 indicate that the storage member needs to be collected (accommodation member 17), and storage storage numbers 4 and 7 indicate that the storage member does not need to be collected (accommodation member 18). There is.

続いて、制御部52は、購入者14が商品の受取に用いる受取パスワードを生成して納品庫情報54に記憶させると共に(図2では省略)、問合せ番号と合わせて納品が完了した旨の情報をストッカ管理装置30へ送信して(S135)、納品・回収処理を終了する。なお、ストッカ管理装置30は、受取パスワードを記憶部33のストッカ情報34に記憶させると共に販売管理装置22へ送信する。販売管理装置22は、受信した受取パスワードと問合せ番号とを購入者14の携帯端末へ送信する。また、制御部52はS110で納品が選択されていない、即ち回収が選択されたと判定すると、回収処理を実行して(S140)、納品・回収処理を終了する。なお、S140の回収処理の詳細は後述する。 Next, the control unit 52 generates a receiving password used by the purchaser 14 to receive the product and stores it in the delivery warehouse information 54 (omitted in FIG. 2), and also generates information indicating that the delivery has been completed along with the inquiry number. is transmitted to the stocker management device 30 (S135), and the delivery/collection process is ended. Note that the stocker management device 30 stores the receiving password in the stocker information 34 of the storage section 33 and transmits it to the sales management device 22. The sales management device 22 transmits the received receipt password and inquiry number to the purchaser's 14 mobile terminal. Further, if the control unit 52 determines in S110 that delivery is not selected, that is, collection is selected, it executes the collection process (S140) and ends the delivery/recovery process. Note that details of the collection process in S140 will be described later.

次に、購入者14が商品の受取を行う際の処理を説明する。図4は、受取処理の一例を示すフローチャートである。図4の受取処理では、制御部52は、まず、受取者の認証が完了するのを待つ(S200)。S200の認証は、購入者14(受取者)が表示操作部42に入力するか読取装置43に読み取らせた問合せ番号およびパスワードを、記憶部53の納品庫情報54に記憶された問合せ番号およびパスワードと照合することにより行われる。制御部52は、認証が完了すると、問合せ番号およびパスワードに該当する納品庫41即ち受取対象の商品がある納品庫41の情報を納品庫情報54から取得する(S205)。次に、制御部52は、S205で取得した情報に基づいて、受取対象の商品が複数であるか否かを判定する(S210)。本実施形態では、購入者14(受取者)が購入した複数の商品が同じストッカ40の複数の納品庫41に納入されている場合、一度の受取処理で複数の納品庫41から各商品を同時に受け取ることができる。なお、複数の商品は、異なる納入店舗(納品者,配達者19)により納入されたものでもよいが、同日に納入(配達)された商品に限り一度の受取処理で同時に受取可能としてもよい。 Next, the process when the purchaser 14 receives the product will be explained. FIG. 4 is a flowchart showing an example of the receiving process. In the receiving process of FIG. 4, the control unit 52 first waits for the recipient's authentication to be completed (S200). The authentication in S200 is performed by inputting the inquiry number and password that the purchaser 14 (receiver) inputs into the display operation unit 42 or having the reading device 43 read, and then inputting the inquiry number and password stored in the warehouse information 54 of the storage unit 53. This is done by comparing the When the authentication is completed, the control unit 52 acquires information about the delivery warehouse 41 corresponding to the inquiry number and password, that is, the delivery warehouse 41 where the product to be received is located, from the delivery warehouse information 54 (S205). Next, the control unit 52 determines whether there is a plurality of products to be received based on the information acquired in S205 (S210). In this embodiment, if multiple products purchased by the purchaser 14 (receiver) are delivered to multiple delivery warehouses 41 of the same stocker 40, each product is simultaneously delivered from the multiple delivery warehouses 41 in one receiving process. can be received. Note that the plurality of products may be delivered by different delivery stores (suppliers, delivery persons 19), but only products delivered (delivered) on the same day may be received at the same time in a single receiving process.

制御部52は、S210で否定的な判定、即ち受取対象の商品が複数でない即ち受取対象が1の納品庫41の商品であると判定すると、通常受取処理を実行して(S215)、受取処理を終了する。通常受取処理では、収容部材17に収容されていない商品の受取が完了すると、制御部52は、商品が受け取られた納品庫41を空き状態に変更して納品庫情報54を更新する。また、収容部材17に収容されている商品の受取が完了すると、制御部52は、物品センサ46の検出信号に基づいて納品庫41内に物品がある(収容部材17が返却された)ことを確認する。そして、制御部52は、商品が受け取られた納品庫41を回収待ち状態に変更して納品庫情報54を更新する。なお、S210の判定やS215の処理を省略し、S205の後にS220以降の処理を行っても問題はない。 If the control unit 52 makes a negative determination in S210, that is, if it determines that there is not a plurality of products to be received, that is, if it determines that the product to be received is one product in the warehouse 41, the control unit 52 executes the normal receiving process (S215) and performs the receiving process. end. In the normal receiving process, when the receipt of the product not stored in the storage member 17 is completed, the control unit 52 changes the delivery warehouse 41 where the product was received to an empty state and updates the delivery warehouse information 54. Further, when the receipt of the product stored in the storage member 17 is completed, the control unit 52 detects that the product is in the delivery warehouse 41 (the storage member 17 has been returned) based on the detection signal of the product sensor 46. confirm. Then, the control unit 52 changes the delivery warehouse 41 in which the product has been received to a collection waiting state and updates the delivery warehouse information 54. Note that there is no problem even if the determination in S210 and the processing in S215 are omitted and the processing in S220 and subsequent steps is performed after S205.

一方、制御部52は、S210で受取対象の商品が複数であると判定すると、収容部材が要回収の納品庫41の総数N0を納品庫情報54から取得してRAMに記憶する(S220)。続いて、制御部52は、商品の受取対象の納品庫41を解錠して扉44を開放し(S225)、商品の受取が完了するのを待つ(S230)。なお、受取の完了は、今回開放した全ての納品庫41の扉44が閉鎖されたことを開閉センサ47からの検出信号に基づいて検出したことで判定してもよい。また、全ての納品庫41の扉44が閉鎖されたことに加えて、表示操作部42で受取完了の操作がされたことで判定してもよい。収容部材が要回収の場合、購入者14(受取者)は、収容部材17から商品を取り出してから、その収容部材17を納品庫41に返却して扉44を閉鎖する。このため、その返却も含めて、商品の受取完了が判定される。 On the other hand, if the control unit 52 determines in S210 that there is a plurality of products to be received, the control unit 52 acquires the total number N0 of the delivery warehouses 41 whose storage members need to be collected from the delivery warehouse information 54 and stores it in the RAM (S220). Subsequently, the control unit 52 unlocks the delivery warehouse 41 to which the product is to be received, opens the door 44 (S225), and waits for completion of receiving the product (S230). Note that the completion of the receipt may be determined by detecting that the doors 44 of all the delivery warehouses 41 opened this time are closed based on the detection signal from the opening/closing sensor 47. Further, in addition to the fact that the doors 44 of all the delivery warehouses 41 have been closed, the determination may also be made based on the fact that the receipt completion operation has been performed on the display operation section 42. If the storage member needs to be collected, the purchaser 14 (recipient) takes out the product from the storage member 17, returns the storage member 17 to the delivery warehouse 41, and closes the door 44. Therefore, it is determined that the receipt of the product is complete, including the return of the product.

制御部52は、S230で受取が完了したと判定すると、受取完了したうち物品が検出される納品庫41を物品センサ46からの検出信号に基づいて選定して、その納品庫41の総数N1を導出する(S235)。商品の受取が完了した後に物品センサ46で物品が検出される場合、納品庫41内に収容部材17が返却されていると判断することができる。続いて、制御部52は、S220で記憶した総数N0と、S235で導出した総数N1とが一致するか否かを判定する(S240)。制御部52は、受取前後の総数N0と総数N1とが一致すると判定すると、収容部材17が納品庫41に返却されたと判定する(S245)。即ち、制御部52は、商品(収容部材17)が入っていた元の納品庫41に返却されたか否かに拘わらず、納品庫41(収容部材17)の総数が商品の受取前後で一致する場合に収容部材17が返却されたと判定する。そして、制御部52は、受取完了した納品庫41のうち物品が検出されない納品庫41を空き状態に変更する(S250)。また、制御部52は、物品が検出された納品庫41を収容部材17の回収待ち状態として回収者と回収グループとを対応付け(S255)、受取完了した納品庫41を施錠して(S260)、受取処理を終了する。 When the control unit 52 determines that the receiving is completed in S230, the control unit 52 selects the delivery warehouses 41 in which the articles are detected from among the completed receipts based on the detection signal from the article sensor 46, and calculates the total number N1 of the delivery warehouses 41. Derived (S235). If the article sensor 46 detects the article after the receipt of the article is completed, it can be determined that the storage member 17 has been returned to the delivery warehouse 41. Subsequently, the control unit 52 determines whether the total number N0 stored in S220 and the total number N1 derived in S235 match (S240). If the control unit 52 determines that the total number N0 before and after receipt matches the total number N1, it determines that the storage member 17 has been returned to the delivery warehouse 41 (S245). That is, the control unit 52 makes sure that the total number of products (accommodating members 17) in the delivery warehouse 41 (accommodating members 17) is the same before and after receiving the product, regardless of whether the product (accommodating member 17) is returned to the original delivery warehouse 41 in which it was stored. In this case, it is determined that the housing member 17 has been returned. Then, the control unit 52 changes the delivery warehouse 41 in which no articles are detected among the delivery warehouses 41 that have been completely received to an empty state (S250). Further, the control unit 52 puts the delivery warehouse 41 in which the article has been detected into a waiting state for collection of the storage member 17, associates the collector with the collection group (S255), and locks the delivery warehouse 41 in which the item has been received (S260). , ends the receiving process.

図5は、納品庫情報54の一例を示す説明図であり、図2の状態から受取者X,Yが複数の商品の受取を行った後の状態を示す。受取者Xの場合、受取対象のうち要回収の収容部材17は納品庫番号1,3の2つであるから(図2参照)、総数N0は値2となる。また、図5に示す受取後の状態では、納品庫番号1が空き状態で納品庫番号3,4が回収待ち状態となっている。即ち、納品庫番号3,4から物品が検出されており、受取後の総数N1が値2となって総数N0と一致するから、収容部材17が返却されたと判定される。また、受取者Xの商品は、収容部材17の回収者が店舗A,Bであるが(図2参照)、店舗A,Bの各収容部材17がどの納品庫41に返却されたかは不明である。このため、納品庫番号3,4に回収者として店舗A,Bを対応付け、同時に開扉して回収者に収容部材17を確認させるために同じ回収グループG1を対応付ける(図5参照)。 FIG. 5 is an explanatory diagram showing an example of the delivery warehouse information 54, and shows the state after recipients X and Y have received a plurality of products from the state shown in FIG. In the case of recipient X, there are two storage members 17 to be collected that need to be collected, with warehouse numbers 1 and 3 (see FIG. 2), so the total number N0 is 2. Furthermore, in the post-receipt state shown in FIG. 5, delivery warehouse number 1 is empty and delivery warehouse numbers 3 and 4 are waiting for collection. That is, since the articles have been detected from the delivery warehouse numbers 3 and 4, and the total number N1 after receipt is 2, which matches the total number N0, it is determined that the storage member 17 has been returned. In addition, for the products of recipient be. For this reason, stores A and B are associated with the warehouse numbers 3 and 4 as collectors, and the same collection group G1 is associated in order to simultaneously open the door and allow the collectors to check the storage member 17 (see FIG. 5).

一方、受取者Yの場合、受取対象のうち要回収の収容部材17は納品庫番号6の1つであるから(図2参照)、総数N0は値1となる。また、図5に示す受取後の状態では、納品庫番号6が空き状態で納品庫番号7が回収待ち状態となっている。即ち、納品庫番号7から物品が検出されており、受取後の総数N1が値1となって総数N0と一致するから、収容部材17が返却されたと判定される。また、受取者Yの商品は、収容部材17の回収者が店舗Dであるため(図2参照)、納品庫番号7に回収者として店舗Dを対応付け、回収グループG2を対応付ける(図5参照)。なお、総数N1が値1の場合、1つの納品庫41から収容部材17を回収させればよく、複数の納品庫41を開扉して回収者に収容部材17を確認させる必要はないから、回収グループに関する処理を省略してもよい。 On the other hand, in the case of recipient Y, the storage member 17 that needs to be collected among the recipients is one of the warehouse numbers 6 (see FIG. 2), so the total number N0 is 1. Furthermore, in the post-receipt state shown in FIG. 5, delivery warehouse number 6 is empty and delivery warehouse number 7 is waiting for collection. That is, since the article has been detected from the delivery warehouse number 7 and the total number N1 after receipt has a value of 1 and matches the total number N0, it is determined that the storage member 17 has been returned. Furthermore, since the collector of the storage member 17 for the product of recipient Y is store D (see Figure 2), store D is associated with the delivery warehouse number 7 as the collector, and collection group G2 is associated (see Figure 5). ). Note that when the total number N1 is 1, it is only necessary to collect the storage members 17 from one delivery warehouse 41, and there is no need to open the doors of the multiple delivery warehouses 41 and have the collector check the storage members 17. Processing related to collection groups may be omitted.

また、制御部52は、S240で受取前後の総数N0と総数N1とが一致しないと判定すると、要回収の収容部材17が納品庫41に返却されてないと判定して返却エラーを報知して(S265)、S225に戻る。S265では、制御部52は、例えば収容部材17が納品庫41に返却されていない旨のメッセージを表示操作部42に表示することで返却エラーを報知する。また、制御部52は、その旨の音声メッセージを図示しないスピーカから出力することで返却エラーを報知してもよい。また、S225では、制御部52は、例えば商品の受取対象であった納品庫41の扉44を再度開いて収容部材の返却やその確認を促す。そして、制御部52は、S230で返却の完了、即ち購入者14(受取者)が収容部材17を納品庫41に返却して扉44を閉鎖するのを待つ。制御部52は、S230で返却が完了したと判定すると、再びS235,S240の処理を行い、総数N0と総数N1とが一致するとS245以降の処理を行う。 Further, if the control unit 52 determines in S240 that the total number N0 before and after receipt does not match the total number N1, it determines that the storage members 17 that need to be collected have not been returned to the delivery warehouse 41, and notifies a return error. (S265), returning to S225. In S265, the control unit 52 notifies the return error by displaying a message on the display operation unit 42 to the effect that the storage member 17 has not been returned to the delivery warehouse 41, for example. Further, the control unit 52 may notify the return error by outputting a voice message to that effect from a speaker (not shown). Further, in S225, the control unit 52 reopens the door 44 of the delivery warehouse 41 from which the product was to be received, for example, and prompts the user to return or confirm the storage member. Then, the control unit 52 waits for the return to be completed in S230, that is, for the purchaser 14 (recipient) to return the storage member 17 to the delivery warehouse 41 and close the door 44. If the control unit 52 determines that the return is completed in S230, it performs the processes in S235 and S240 again, and if the total number N0 and the total number N1 match, it performs the processes from S245 onwards.

収容部材17の回収は、図3の納品・回収処理のS140の回収処理で行われる。図6は、回収処理の一例を示すフローチャートである。回収処理では、制御部52は、まず、納品庫情報54に基づいて回収者に対応付けられている回収待ちの納品庫41を選定する(S300)。次に、制御部52は、選定した各納品庫41を全て解錠して扉44を開き(S305)、開扉した納品庫41から収容部材17を回収して扉44を閉じる旨のメッセージを表示操作部42に表示して(S310)、回収の完了を待つ(S315)。 The storage member 17 is collected in the collection process of S140 of the delivery/recovery process in FIG. FIG. 6 is a flowchart illustrating an example of collection processing. In the collection process, the control unit 52 first selects a delivery warehouse 41 waiting for collection that is associated with a collector based on the delivery warehouse information 54 (S300). Next, the control unit 52 unlocks all of the selected delivery warehouses 41 and opens the doors 44 (S305), and sends a message to the effect that the storage members 17 are collected from the opened delivery warehouses 41 and the doors 44 are closed. It is displayed on the display operation unit 42 (S310) and waits for the completion of collection (S315).

例えば、回収者が店舗Aの場合、店舗Aに対応付けられた納品庫番号3,4(図5参照)が開扉され、回収者に納品庫番号3,4の納品庫41のいずれかから店舗Aの収容部材17を回収させる。回収者が店舗Bの場合も同様である。また、回収者が店舗Dの場合、店舗Dに対応付けられた納品庫番号7(図5参照)が開扉され、店舗Dの収容部材17を回収させる。なお、制御部52は、回収の完了を、開放した全ての納品庫41の扉44が閉鎖されたことを開閉センサ47からの検出信号に基づいて検出したことで判定すればよい。また、制御部52は、全ての納品庫41の扉44が閉鎖されたことに加えて、表示操作部42で回収完了の操作がされたことで判定してもよい。 For example, if the collector is store A, the doors of warehouse numbers 3 and 4 (see Figure 5) associated with store A will be opened, and the collector will be able to access one of the warehouses 41 with warehouse numbers 3 and 4. The storage member 17 of store A is collected. The same applies when the collector is store B. Further, when the collector is store D, the door of delivery warehouse number 7 (see FIG. 5) associated with store D is opened, and the storage member 17 of store D is collected. Note that the control unit 52 may determine the completion of collection by detecting that the doors 44 of all opened delivery warehouses 41 are closed based on the detection signal from the opening/closing sensor 47. Further, the control unit 52 may determine that in addition to the doors 44 of all the delivery warehouses 41 being closed, an operation for completing the collection has been performed on the display operation unit 42.

制御部52は、回収の完了を判定すると、扉44が閉鎖された納品庫41のうち物品センサ46により物品が検出されない納品庫41を空き状態として回収対象から除外する(S320)。回収対象からの除外は、該当する納品庫41に関し、納品庫情報54から回収者対応付けおよび回収グループの情報を削除することにより行われる。続いて、制御部52は、同じ回収グループの他の納品庫41があるか否かを判定する(S325)。制御部52は、他の納品庫41があると判定すると、他の納品庫41から今回の受取者を除外し(S330)、同じ回収グループの他の納品庫41がないと判定すると、S330をスキップする。受取者の除外は、他の納品庫41に関し、納品庫情報54の回収者対応付けから今回の受取者を削除することにより行われる。次に、制御部52は、納品庫41を施錠して(S335)、回収処理を終了する。 When the control unit 52 determines that the collection is complete, the control unit 52 excludes the delivery warehouses 41 whose doors 44 are closed and in which no articles are detected by the article sensor 46 from the collection target as vacant states (S320). Exclusion from collection targets is performed by deleting collector association and collection group information from the delivery warehouse information 54 regarding the corresponding delivery warehouse 41. Subsequently, the control unit 52 determines whether there is another delivery warehouse 41 in the same collection group (S325). If the control unit 52 determines that there is another delivery warehouse 41, it excludes the current recipient from the other delivery warehouse 41 (S330), and if it determines that there is no other delivery warehouse 41 in the same collection group, it excludes the current recipient from the other delivery warehouse 41 (S330). skip. Recipient exclusion is performed by deleting the current recipient from the collector correspondence in the delivery warehouse information 54 for other delivery warehouses 41. Next, the control unit 52 locks the delivery warehouse 41 (S335) and ends the collection process.

図7,図8は、納品庫情報54の一例を示す説明図である。図7は、図5と同じものであり、納品庫番号3から店舗Aが収容部材17を回収する場合を示す。この場合、回収が完了すると納品庫番号3から物品が検出されないため、空き状態に変更されて、回収者対応付けと回収グループの情報が削除される(図8参照)。このため、店舗Aの収容部材17が納品庫番号3に返却され、店舗Bの収容部材17が納品庫番号4に返却されていたことになる。また、図7で納品庫番号3と同じ回収グループ(G1)の納品庫番号4では、回収者対応付けから今回の受取者である店舗Aが削除されて、店舗Bだけになる(図8参照)。このため、次に店舗Bを回収者として回収処理が行われる場合、納品庫番号4のみを開扉して収容部材17を回収させる。なお、図7では、納品庫番号7の納品庫41も回収待ちであるが、回収者として店舗Dに対応付けられているのは納品庫番号7だけである。このため、店舗Dが回収者として回収処理が行われる場合、納品庫番号7の納品庫41のみを開扉して、収容部材17を回収させることになる。 7 and 8 are explanatory diagrams showing an example of the delivery warehouse information 54. FIG. 7 is the same as FIG. 5, and shows a case where store A collects the storage member 17 from delivery warehouse number 3. In this case, when the collection is completed, no articles are detected from the warehouse number 3, so the state is changed to empty, and the collector association and collection group information are deleted (see FIG. 8). Therefore, the storage member 17 of store A was returned to delivery warehouse number 3, and the storage member 17 of store B was returned to delivery warehouse number 4. In addition, in the warehouse number 4 of the same collection group (G1) as the warehouse number 3 in Figure 7, store A, which is the current recipient, is deleted from the collector correspondence, leaving only store B (see Figure 8). ). Therefore, when collection processing is performed next with store B as the collector, only the door of delivery warehouse number 4 is opened and the storage member 17 is collected. In FIG. 7, the delivery warehouse 41 with the delivery warehouse number 7 is also waiting for collection, but only the delivery warehouse number 7 is associated with the store D as a collector. Therefore, when the store D performs the collection process as the collector, only the door of the delivery warehouse 41 with the delivery warehouse number 7 is opened and the storage member 17 is collected.

ここで、本実施形態の構成要素と本開示の構成要素との対応関係を明らかにする。本実施形態の納品庫41が本開示の納品庫に相当し、ストッカ40がストッカに相当し、物品センサ46が検出部に相当し、記憶部53が記憶部に相当し、受取処理のS205,S220,S235を実行する制御部52が取得部に相当し、S240を実行する制御部52が判定部に相当する。また、受取処理のS250,S255と回収処理のS300~S310を実行する制御部52が処理部に相当する。なお、本実施形態では、制御部52の動作を説明することにより本開示のストッカ管理方法の一例も明らかにしている。 Here, the correspondence between the components of this embodiment and the components of the present disclosure will be clarified. The delivery warehouse 41 of this embodiment corresponds to the delivery warehouse of the present disclosure, the stocker 40 corresponds to the stocker, the article sensor 46 corresponds to the detection section, the storage section 53 corresponds to the storage section, and S205 of the receiving process, The control unit 52 that executes S220 and S235 corresponds to an acquisition unit, and the control unit 52 that executes S240 corresponds to a determination unit. Further, the control section 52 that executes S250 and S255 of the receiving process and S300 to S310 of the collection process corresponds to the processing section. In addition, in this embodiment, an example of the stocker management method of the present disclosure is also made clear by explaining the operation of the control unit 52.

以上説明した本実施形態のストッカ40は、受取対象の商品が収容部材17(回収要部材)に収容された納品庫41の総数N0(情報値)を納品庫情報54(回収関連情報)から取得し、受取が完了した納品庫41のうち物品が検出される納品庫の総数N1(検出値)を取得する。そして、総数N0と総数N1とに基づいて、収容部材17が返却されてないと判定すればエラーとし、いずれかの納品庫41に収容部材17が返却されたと判定すればエラーとしない。これにより、元の納品庫41か否かに拘わらず、いずれかの納品庫41に収容部材17が返却されていればエラーとしないようにすることができる。このため、受取者は、収容部材17を返却する納品庫41を意識する必要がなく、商品の受取を行った納品庫41のうち返却しやすい納品庫41に返却すればよい。例えば、背の低い受取者であれば、下方にある納品庫41に収容部材17を返却したり、背の高い受取者であれば上方にある納品庫41に収容部材17を返却したりするなど、受取者の好みの位置にある納品庫41に収容部材17を返却することができる。したがって、収容部材17の返却の自由度を高めて受取者(利用者)の利便性を向上させることができる。 The stocker 40 of the present embodiment described above acquires the total number N0 (information value) of the delivery warehouses 41 in which the products to be received are stored in the storage member 17 (collection essential component) from the delivery warehouse information 54 (collection related information). Then, the total number N1 (detection value) of the delivery warehouses in which the article is detected among the delivery warehouses 41 for which the receipt has been completed is acquired. Then, based on the total number N0 and the total number N1, if it is determined that the storage member 17 has not been returned, it is determined as an error, and if it is determined that the storage member 17 has been returned to any of the delivery warehouses 41, it is not determined as an error. Thereby, regardless of whether the storage member 17 is returned to the original delivery warehouse 41 or not, it is possible to prevent an error from occurring if the storage member 17 is returned to any delivery warehouse 41. Therefore, the receiver does not need to be aware of the delivery warehouse 41 to which the storage member 17 is to be returned, and only needs to return it to the delivery warehouse 41 from which the product is easily returned among the delivery warehouses 41 from which the product was received. For example, if the recipient is short, the storage member 17 may be returned to the delivery warehouse 41 located below, and if the recipient is tall, the storage member 17 may be returned to the delivery storage 41 located above. , the storage member 17 can be returned to the delivery warehouse 41 at a location of the recipient's preference. Therefore, it is possible to increase the degree of freedom in returning the storage member 17 and improve convenience for the recipient (user).

また、制御部52は、総数N0と総数N1とが一致する場合に、収容部材17が返却されたと判定するから、収容部材17の返却を確実に判定することができる。また、制御部52は、収容部材17が返却されたと判定した場合、その収容部材17の回収者を、受取が完了したうち物品が検出される全ての納品庫41に対応付けて納品庫情報54に記憶させる。そして、回収者が収容部材17の回収を行う場合、納品庫情報54に基づいて回収者に対応付けられている全ての納品庫41を開扉して収容部材17を回収可能とする。このため、元の納品庫41とは異なる納品庫41に収容部材17が返却された場合でも、回収者に納品庫41を確認させて収容部材17を回収させることができる。 Moreover, since the control unit 52 determines that the storage member 17 has been returned when the total number N0 and the total number N1 match, it is possible to reliably determine whether the storage member 17 has been returned. In addition, when the control unit 52 determines that the storage member 17 has been returned, the controller 52 associates the person who collected the storage member 17 with all the storage warehouses 41 in which items have been detected among the items that have been received, and stores them in the storage warehouse information 54. to be memorized. When the collector collects the storage member 17, the doors of all delivery warehouses 41 associated with the collector are opened based on the storage warehouse information 54, so that the storage member 17 can be collected. Therefore, even if the storage member 17 is returned to a delivery warehouse 41 different from the original delivery warehouse 41, the collector can check the delivery warehouse 41 and collect the storage member 17.

なお、本開示は上述した実施形態に何ら限定されることはなく、本開示の技術的範囲に属する限り種々の態様で実施し得ることはいうまでもない。 It goes without saying that the present disclosure is not limited to the embodiments described above, and can be implemented in various forms as long as they fall within the technical scope of the present disclosure.

上述した実施形態では、総数N0と総数N1とが一致する場合に収容部材17が返却されたと判定したが、これに限られない。図9は、変形例の受取処理を示すフローチャートである。変形例では、実施形態と同じ処理には同じステップ番号を付して説明を省略する。この受取処理では、制御部52は、総数N0と総数N1とが一致しないと判定すると、総数N1が値1以上であるか否かを判定する(S242)。通常は総数N1は総数N0より大きくならないから、総数N0と総数N1とが一致しない場合は、総数N1が総数N0より小さい場合となる。制御部52は、S242で総数N1が値1以上であると判定すると、収容部材17が返却されたと判定して(S245)、S250以降の処理を行う。また、制御部52は、総数N1が値1以上でない(値0である)と判定すると、S265に進む。このように、総数N1が総数N0より小さくても値1以上であれば、収容部材17が少なくとも1つは返却されているとして、収容部材17が返却されたと判定する。このため、受取者が収容部材17を1つずつ納品庫41に返却せず、いくつかをまとめて納品庫41に返却した場合でも、収容部材17が返却されたとして返却エラーを報知しないから、収容部材17の返却の自由度をさらに高めて利便性をより向上させることができる。 In the embodiment described above, it was determined that the housing member 17 was returned when the total number N0 and the total number N1 matched, but the present invention is not limited to this. FIG. 9 is a flowchart showing a modified example of receiving processing. In the modified example, the same step numbers are given to the same processes as in the embodiment, and the description thereof will be omitted. In this receiving process, when the control unit 52 determines that the total number N0 and the total number N1 do not match, it determines whether the total number N1 is greater than or equal to the value 1 (S242). Normally, the total number N1 is not larger than the total number N0, so if the total number N0 and the total number N1 do not match, the total number N1 is smaller than the total number N0. If the control unit 52 determines in S242 that the total number N1 is greater than or equal to the value 1, it determines that the storage member 17 has been returned (S245), and performs the processing from S250 onwards. Further, if the control unit 52 determines that the total number N1 is not greater than or equal to the value 1 (the value is 0), the control unit 52 proceeds to S265. In this way, if the total number N1 is smaller than the total number N0 but is greater than or equal to the value 1, it is determined that at least one housing member 17 has been returned, and that the housing member 17 has been returned. Therefore, even if the receiver does not return the storage members 17 one by one to the delivery warehouse 41 but returns several of them at once to the delivery warehouse 41, a return error will not be reported as the storage member 17 has been returned. The degree of freedom in returning the storage member 17 can be further increased, and convenience can be further improved.

図9の変形例では、S240で総数N0と総数N1とが一致する場合と、S242で総数N1が値1以上である場合とで、同じ処理(S245以降の処理)を行ったが、これに限られない。例えば、総数N1が値1以上である場合、収容部材17がまとめて納品庫41に返却されたと考えられる一方で、受取者が一部の収容部材17を返却し忘れている可能性もある。このため、総数N1が値1以上である場合には、返却忘れがないかを確認するメッセージを表示操作部42に表示して確認を促してもよい。一方、総数N0と総数N1とが一致する場合には確認は不要であるから、S245以降の処理を行えばよい。 In the modified example of FIG. 9, the same process (processing after S245) is performed when the total number N0 and the total number N1 match in S240 and when the total number N1 is greater than or equal to the value 1 in S242. Not limited. For example, if the total number N1 is greater than or equal to the value 1, it is considered that the storage members 17 have been returned to the delivery warehouse 41 all at once, but there is also a possibility that the recipient has forgotten to return some of the storage members 17. Therefore, if the total number N1 is greater than or equal to the value 1, a message may be displayed on the display/operation unit 42 to confirm whether or not you have forgotten to return the item. On the other hand, if the total number N0 and the total number N1 match, there is no need for confirmation, and the processes from S245 onward may be performed.

実施形態では、収容部材17が返却されたか否かを総数N0と総数N1とに基づいて判定したが、収容部材17の総重量に基づいて判定してもよい。その場合、ストッカ40は、各納品庫41の物品センサ46として重量検知式センサを備えればよい。また、図10の変形例の納品庫情報54Bに示すように、収容部材17の回収要否に代えて(あるいは回収要否に加えて)、回収が必要な収容部材17の重量を記憶すればよい。なお、収容部材17の重量は、予め各店舗21(納入者)により登録されているものとすればよい。 In the embodiment, whether or not the storage members 17 have been returned is determined based on the total number N0 and the total number N1, but it may be determined based on the total weight of the storage members 17. In that case, the stocker 40 may include a weight detection type sensor as the article sensor 46 of each delivery warehouse 41. Furthermore, as shown in the storage warehouse information 54B of the modified example of FIG. 10, instead of (or in addition to) whether or not the storage member 17 needs to be collected, the weight of the storage member 17 that needs to be collected can be stored. good. Note that the weight of the storage member 17 may be registered in advance by each store 21 (supplier).

図11は、変形例の受取処理を示すフローチャートである。この受取処理では、制御部52は、要回収の収容部材17の総重量W0を納品庫情報54Bから取得して記憶する(S220b)。例えば、受取者Xが受取を行う場合、納品庫情報54Bから納品庫番号1の重量aと納品庫番号3の重量bとを取得して、総重量W0(=a+b)が記憶される。また、制御部52は、受取完了した納品庫41から物品センサ46(重量検知式センサ)により検出される物品の重量の総重量W1を算出し(S235b)、総重量W0と一致するか否かを判定する(S240b)。制御部52は、総重量W0と総重量W1とが一致すると判定すると、収容部材が返却されたと判定して(S245)、返却エラーとせずにS250以降の処理を行う。一方、制御部52は、総重量W0と総重量W1とが一致しないと判定すると、S265で収容部材が返却されていないと判定して返却エラーを報知する。このように、受取前後の総重量W0,W1に基づいて、いずれかの納品庫41に収容部材17が返却されていればエラーとしないようにすることができる。また、総重量W0,W1に基づく判定のため、収容部材17がまとめて返却されていた場合でも、収容部材17が全て返却されているか否かを適切に判定することができる。 FIG. 11 is a flowchart showing a modified example of receiving processing. In this receiving process, the control unit 52 acquires the total weight W0 of the storage members 17 to be collected from the delivery warehouse information 54B and stores it (S220b). For example, when the receiver X receives the goods, the weight a of the delivery warehouse number 1 and the weight b of the delivery warehouse number 3 are acquired from the delivery warehouse information 54B, and the total weight W0 (=a+b) is stored. Further, the control unit 52 calculates the total weight W1 of the weight of the articles detected by the article sensor 46 (weight detection type sensor) from the delivery warehouse 41 that has been received (S235b), and determines whether it matches the total weight W0. is determined (S240b). If the control unit 52 determines that the total weight W0 and the total weight W1 match, it determines that the storage member has been returned (S245), and performs the processes from S250 onwards without determining a return error. On the other hand, if the control unit 52 determines that the total weight W0 and the total weight W1 do not match, it determines in S265 that the accommodation member has not been returned, and notifies a return error. In this way, if the storage member 17 is returned to any one of the delivery warehouses 41 based on the total weights W0 and W1 before and after receipt, it is possible to prevent an error from occurring. Moreover, since the determination is based on the total weights W0 and W1, even if the housing members 17 are returned all at once, it is possible to appropriately determine whether all the housing members 17 have been returned.

実施形態では、収容部材17が返却された各納品庫41に全ての回収者を対応付け、回収時には回収者に対応付けられた各納品庫41を一括開放したが、これに限られず、各納品庫41を1つずつ開放して確認させてもよい。即ち、開放した納品庫41内の収容部材17がその回収者のものでなければ、次の納品庫41を順次開放するようにしてもよい。 In the embodiment, all collectors are associated with each delivery warehouse 41 in which the storage member 17 has been returned, and at the time of collection, each delivery warehouse 41 associated with the collector is opened all at once. However, the present invention is not limited to this. It is also possible to open the cabinets 41 one by one for confirmation. That is, if the storage member 17 in the opened delivery warehouse 41 does not belong to the collector, the next delivery warehouse 41 may be sequentially opened.

実施形態では、制御装置50の制御部52が納品・回収処理や受取処理を行ったが、各各処理の一部または全部をストッカ管理装置30の制御部32が行ってもよい。 In the embodiment, the control unit 52 of the control device 50 performs the delivery/recovery process and the receiving process, but the control unit 32 of the stocker management device 30 may perform part or all of each process.

ここで、本開示のストッカは、以下のように構成してもよい。例えば、本開示のストッカにおいて、前記判定部は、前記情報値と前記検出値とが一致する場合に、前記回収要部材が返却されたと判定するものとしてもよい。こうすれば、回収要部材が返却されたことを確実に判定することができる。 Here, the stocker of the present disclosure may be configured as follows. For example, in the stocker of the present disclosure, the determination unit may determine that the collection essential component has been returned when the information value and the detection value match. In this way, it is possible to reliably determine that the recovered component has been returned.

本開示のストッカにおいて、前記検出部は、各納品庫内の物品の有無を検出し、前記判定部は、前記情報値として取得した納品庫の総数より前記検出値として取得した納品庫の総数が小さくても、前記検出値が値1以上の場合に、前記回収要部材が返却されたと判定するものとしてもよい。こうすれば、受取者が複数の回収要部材を1つずつ納品庫に返却する必要がなく、1つの納品庫にまとめて返却してもよいから、利用者の利便性をより向上させることができる。 In the stocker of the present disclosure, the detection unit detects the presence or absence of articles in each delivery warehouse, and the determination unit determines that the total number of delivery warehouses obtained as the detected value is greater than the total number of delivery warehouses obtained as the information value. Even if the detected value is smaller than 1, it may be determined that the recovered component has been returned. In this way, the recipient does not have to return multiple collection essential parts one by one to the delivery warehouse, and they can be returned all at once to one delivery warehouse, which can further improve convenience for users. can.

本開示のストッカにおいて、前記記憶部は、前記回収要部材の回収者の情報を前記回収関連情報に含み、前記回収要部材が返却されたと判定された場合、該回収要部材の回収者を前記回収関連情報から取得し、受取が完了した納品庫のうち前記検出部により物品または物品の重量が検出される全ての納品庫に前記取得した回収者を対応付けて前記回収関連情報に記憶させる処理部を備え、前記処理部は、回収者が前記回収要部材の回収を行う場合、前記回収関連情報に基づいて該回収者に対応付けられている全ての納品庫を前記回収要部材の回収が可能な状態とするように処理を行うものとしてもよい。こうすれば、元の納品庫とは異なる納品庫に回収要部材が返却された場合でも、回収者は、返却された可能性のある納品庫を確認して回収要部材を回収することができる。 In the stocker of the present disclosure, the storage unit includes information on the person who collected the material to be collected in the collection-related information, and when it is determined that the material to be collected has been returned, the storage unit includes information on the person who collected the material to be collected in the collection-related information. A process of associating the acquired collector with all the delivery warehouses in which the article or the weight of the article is detected by the detection unit among the delivery warehouses in which receipt has been completed, and storing it in the collection-related information, which is obtained from the collection-related information. When the collection person collects the collection essential parts, the processing unit is configured to store all the warehouses associated with the collection person based on the collection related information, so that the collection of the collection parts is possible. Processing may be performed to make it possible. In this way, even if the recovered parts are returned to a warehouse different from the original one, the collector will be able to check the warehouse that may have been returned and collect the recovered parts. .

本開示のストッカ管理方法は、搬送用の部材に収容された商品の納入および納入された商品の受取が可能な複数の納品庫と、各納品庫内の物品の有無または重量を検出可能な検出部と、を備えるストッカを管理するストッカ管理方法であって、(a)各納品庫内の商品に関し、前記部材の回収要否または回収を要する回収要部材の重量を含む回収関連情報を記憶部に記憶させるステップと、(b)受取人が複数の納品庫から複数の商品の受取を行う場合、受取対象の商品が前記回収要部材に収容された納品庫の総数または該回収要部材の総重量を前記回収関連情報から情報値として取得するステップと、(c)受取が完了した納品庫のうち前記検出部により物品が検出される納品庫の総数または検出される物品の総重量を検出値として取得するステップと、(d)前記情報値と前記検出値とに基づいて、前記回収要部材が返却されてないと判定すればエラーとし、いずれかの納品庫に前記回収要部材が返却されたと判定すればエラーとしないステップと、を含むことを要旨とする。本開示のストッカ管理方法では、上述したストッカと同様に、商品を収容する部材(回収要部材)の返却の自由度を高めて利用者の利便性を向上させることができる。なお、このストッカ管理方法において、上述したストッカの種々の態様を採用してもよいし、上述したストッカの各機能を実現するようなステップを追加してもよい。 The stocker management method of the present disclosure includes a plurality of delivery warehouses capable of delivering products stored in transport members and receiving the delivered products, and a detection method capable of detecting the presence or absence or weight of the products in each delivery warehouse. A stocker management method for managing a stocker comprising: (a) a storage unit that stores collection-related information regarding products in each delivery warehouse, including whether or not the parts need to be collected and the weight of the parts to be collected; (b) If the receiver receives multiple products from multiple delivery warehouses, the total number of warehouses in which the products to be received are stored in the collection material or the total number of the collection material. (c) obtaining the weight as an information value from the collection-related information; and (c) determining the total number of delivery warehouses in which items have been detected by the detection unit or the total weight of the detected items among the delivery warehouses for which receipt has been completed as a detection value. (d) If it is determined based on the information value and the detected value that the recovered essential parts have not been returned, an error is determined and the recovered essential parts are returned to one of the delivery warehouses. The gist is to include a step that does not result in an error if it is determined that the error has occurred. In the stocker management method of the present disclosure, similarly to the above-described stocker, it is possible to increase the degree of freedom in returning the member (required collection member) that accommodates the product, thereby improving convenience for the user. In addition, in this stocker management method, various aspects of the stocker described above may be adopted, and steps for realizing each of the functions of the stocker described above may be added.

本発明は、商品をストッカに配送する商品流通システムの技術分野に利用可能である。 INDUSTRIAL APPLICABILITY The present invention can be used in the technical field of product distribution systems that deliver products to stockers.

10 ストッカシステム、12,13 ネットワーク、14 購入者、15 携帯端末、17,18 収容部材、19 配達者、20 販売管理システム、21,21A,21B 店舗、22 販売管理装置、30 ストッカ管理装置、32 制御部、33 記憶部、34 ストッカ情報、38 通信部、40,40A,40B ストッカ、41 納品庫、42 表示操作部、43 読取装置、44 扉、45 ロック機構、46 物品センサ、47 開閉センサ、50 制御装置、52 制御部、53 記憶部、54,54B 納品庫情報、58 通信部。 10 stocker system, 12, 13 network, 14 purchaser, 15 mobile terminal, 17, 18 storage member, 19 delivery person, 20 sales management system, 21, 21A, 21B store, 22 sales management device, 30 stocker management device, 32 Control unit, 33 Storage unit, 34 Stocker information, 38 Communication unit, 40, 40A, 40B Stocker, 41 Delivery warehouse, 42 Display operation unit, 43 Reading device, 44 Door, 45 Lock mechanism, 46 Article sensor, 47 Open/close sensor, 50 control device, 52 control unit, 53 storage unit, 54, 54B warehouse information, 58 communication unit.

Claims (5)

搬送用の部材に収容された商品の納入および納入された商品の受取が可能な複数の納品庫を備えるストッカであって、
各納品庫内の物品の有無または重量を検出可能な検出部と、
各納品庫内の商品に関し、前記部材の回収要否または回収を要する回収要部材の重量を含む回収関連情報を記憶する記憶部と、
受取人が複数の納品庫から複数の商品の受取を行う場合、受取対象の商品が前記回収要部材に収容された納品庫の総数または該回収要部材の総重量を前記回収関連情報から情報値として取得し、受取が完了した納品庫のうち前記検出部により物品が検出される納品庫の総数または検出される物品の総重量を検出値として取得する取得部と、
前記情報値と前記検出値とに基づいて、前記回収要部材が返却されてないと判定すればエラーとし、いずれかの納品庫に前記回収要部材が返却されたと判定すればエラーとしない判定部と、
を備えるストッカ。
A stocker comprising a plurality of delivery warehouses capable of delivering products stored in transport members and receiving delivered products, the stocker comprising:
a detection unit capable of detecting the presence or absence or weight of items in each delivery warehouse;
a storage unit that stores collection-related information regarding the products in each delivery warehouse, including whether or not the parts need to be collected and the weight of the parts that need to be collected;
When the receiver receives multiple products from multiple warehouses, the total number of warehouses in which the products to be received are accommodated in the collection essential parts or the total weight of the collection essential parts is determined from the information value from the collection related information. an acquisition unit that acquires, as a detection value, the total number of delivery warehouses in which the goods are detected by the detection unit or the total weight of the detected goods among the delivery warehouses in which the receiving has been completed;
Based on the information value and the detection value, if it is determined that the collected parts have not been returned, an error is determined; and if it is determined that the collected parts have been returned to one of the delivery warehouses, it is not determined to be an error. and,
A stocker equipped with
請求項1に記載のストッカであって、
前記判定部は、前記情報値と前記検出値とが一致する場合に、前記回収要部材が返却されたと判定する、ストッカ。
The stocker according to claim 1,
The determination unit determines that the collection essential component has been returned when the information value and the detection value match.
請求項1に記載のストッカであって、
前記検出部は、各納品庫内の物品の有無を検出し、
前記判定部は、前記情報値として取得した納品庫の総数より前記検出値として取得した納品庫の総数が小さくても、前記検出値が値1以上の場合に、前記回収要部材が返却されと判定する、ストッカ。
The stocker according to claim 1,
The detection unit detects the presence or absence of articles in each delivery warehouse,
The determination unit determines that the collection essential parts are not returned when the detected value is 1 or more, even if the total number of delivery warehouses obtained as the detected value is smaller than the total number of delivery warehouses obtained as the information value. Judge, Stocker.
請求項1ないし3のいずれか1項に記載のストッカであって、
前記記憶部は、前記回収要部材の回収者の情報を前記回収関連情報に含み、
前記回収要部材が返却されたと判定された場合、該回収要部材の回収者を前記回収関連情報から取得し、受取が完了した納品庫のうち前記検出部により物品または物品の重量が検出される全ての納品庫に前記取得した回収者を対応付けて前記回収関連情報に記憶させる処理部を備え、
前記処理部は、回収者が前記回収要部材の回収を行う場合、前記回収関連情報に基づいて該回収者に対応付けられている全ての納品庫を前記回収要部材の回収が可能な状態とするように処理を行う、ストッカ。
The stocker according to any one of claims 1 to 3,
The storage unit includes information on a person who collected the essential parts for collection in the collection related information,
If it is determined that the essential parts to be collected have been returned, the person who collected the essential parts to be collected is obtained from the collection related information, and the detection unit detects the article or the weight of the article in the delivery warehouse where the receipt has been completed. comprising a processing unit that associates the acquired collectors with all delivery warehouses and stores them in the collection-related information;
When the collection person collects the collection essential parts, the processing unit sets all delivery warehouses associated with the collection person to a state in which collection of the collection essential parts is possible based on the collection related information. A stocker that processes as follows.
搬送用の部材に収容された商品の納入および納入された商品の受取が可能な複数の納品庫と、各納品庫内の物品の有無または重量を検出可能な検出部と、を備えるストッカを管理するストッカ管理方法であって、
(a)各納品庫内の商品に関し、前記部材の回収要否または回収を要する回収要部材の重量を含む回収関連情報を記憶部に記憶させるステップと、
(b)受取人が複数の納品庫から複数の商品の受取を行う場合、受取対象の商品が前記回収要部材に収容された納品庫の総数または該回収要部材の総重量を前記回収関連情報から情報値として取得するステップと、
(c)受取が完了した納品庫のうち前記検出部により物品が検出される納品庫の総数または検出される物品の総重量を検出値として取得するステップと、
(d)前記情報値と前記検出値とに基づいて、前記回収要部材が返却されてないと判定すればエラーとし、いずれかの納品庫に前記回収要部材が返却されたと判定すればエラーとしないステップと、
を含むストッカ管理方法。
Manages a stocker that is equipped with multiple delivery warehouses that can deliver products stored in transport members and receive delivered products, and a detection unit that can detect the presence or absence or weight of products in each delivery warehouse. A stocker management method comprising:
(a) storing in a storage unit collection-related information regarding the products in each delivery warehouse, including whether or not the parts need to be collected and the weight of the parts that need to be collected;
(b) When the receiver receives multiple products from multiple warehouses, the total number of warehouses in which the products to be received are stored in the collection essential parts or the total weight of the collection essential parts is recorded in the collection related information. a step of obtaining an information value from
(c) obtaining as a detection value the total number of delivery warehouses in which items have been detected by the detection unit or the total weight of the detected items among the delivery warehouses in which receipt has been completed;
(d) Based on the information value and the detected value, if it is determined that the recovered component has not been returned, an error is determined; if it is determined that the recovered component has been returned to any warehouse, an error is determined. Steps that do not
Stocker management method including.
JP2022075905A 2022-05-02 2022-05-02 Stocker and stocker management method Pending JP2023165180A (en)

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