JP2022149523A - Reception system, communication terminal, communication terminal control method, and communication terminal control program - Google Patents

Abstract

To provide a reception system, a communication terminal, a communication terminal control method, and a communication terminal control program capable of giving a visit notification by voice.SOLUTION: An information processing system 600 is a reception system that receives the visit of a visitor, notifies the communication terminal of the person in charge, and the reception terminal that acquires the reception information required for reception from the visitor is provided with a communication unit transmits the first notification information for outputting the visit notification that notifies of the visit of the visitor in the communication terminal of the person in charge specified based on the reception information. The communication terminal includes an input/output control unit that, upon receiving the first notification information, cancels the voice output restriction function of the own terminal and outputs the visit notification by voice.SELECTED DRAWING: Figure 2

Description

The present invention relates to a reception system, a communication terminal, a communication terminal control method, and a communication terminal control program.

Conventionally, there is known a system for notifying a person in charge of a visitor's arrival by voice output (for example, Patent Literature 1).

JP 2019-61381 A

If the voice output function is restricted in the communication device of the person in charge (so-called silent mode), the person may not notice the notification.

According to one embodiment of the present invention, a reception system that receives a visit from a visitor and notifies a communication terminal of a person in charge includes a reception unit that acquires reception information required for reception from the visitor, and based on the reception information: a communication unit that transmits first notification information for outputting a visit notification that notifies the visit of the visitor to the communication terminal of the specified person in charge, and the communication terminal, in response to receiving the first notification information, It has an output control unit that cancels the voice output restriction function of its own terminal and outputs the visit notification by voice.

A reception system according to an embodiment of the present invention includes an acquisition unit that acquires information about the schedule of a person in charge, and a communication unit that changes the voice output mode of a visit notification on a communication terminal according to the schedule of the person in charge. You may transmit the 1st notification information to make.

In the reception system according to one embodiment of the present invention, in the communication terminal, the output control unit may change the output mode of the visit notification by voice according to the surrounding environment of the own terminal.

A reception system according to an embodiment of the present invention may include a generation unit that generates first notification information that causes a communication terminal to display a selection screen for selecting a type of reception for a visitor, based on the reception information.

In the reception system according to one embodiment of the present invention, the generation unit may determine the type of reception for the visitor to be displayed on the selection screen based on whether or not the visitor has a visit reservation.

In the reception system according to one embodiment of the present invention, the generation unit displays a selection screen including a map guidance response as one of the response types when there is a visit reservation for a visitor. information may be generated.

In the reception system according to an embodiment of the present invention, the generation unit may generate the first notification information for displaying a selection screen that does not include response by map guidance when there is no visit reservation for a visitor.

In the reception system according to one embodiment of the present invention, the generation unit generates predetermined identification information that can be used for product settlement according to the type of reception selected on the selection screen of the communication terminal. It is not necessary to generate the second notification information to be displayed on the terminal.

In the reception system according to one embodiment of the present invention, the generation unit generates second notification information for presenting to the visitor a response screen corresponding to the type of response selected on the selection screen of the communication terminal. good too.

In the reception system according to an embodiment of the present invention, when the generation unit does not receive the selection information regarding the selection of the type of reception on the selection screen of the communication terminal within a predetermined time after the notification information is transmitted, Second notification information may be generated for presenting the visitor with a screen in which the person in charge is preset.

The communication terminal in the reception system for receiving the visit of the visitor from the visitor and notifying the communication terminal of the person in charge according to the embodiment of the present invention is first notification information for outputting the visit notification for notifying the visit of the visitor. and a voice output unit for releasing the voice output restriction function of the own terminal according to the first notification information and outputting the visit notification by voice.

A method of controlling a communication terminal in a reception system for receiving a visit of a visitor from a visitor and notifying a communication terminal of a person in charge according to an embodiment of the present invention outputs a visit notification notifying the visit of the visitor. A step of receiving the first notification information, and a step of canceling the voice output restriction function of the own terminal and outputting the visit notification by voice according to the first notification information.

According to one embodiment of the present invention, a control program for a communication terminal in a reception system for receiving a visit of a visitor from a visitor and notifying the communication terminal of a person in charge of the visit A function of receiving first notification information for outputting a notification and a function of outputting a visit notification by voice by canceling the voice output restriction function of the own terminal according to the first notification information are realized.

1 is a schematic diagram of an information processing system configuration according to an embodiment of the present invention; FIG. 1 is an example of a functional block diagram of a reception terminal, a server (information processing device), and a communication terminal (user terminal) in an information processing system according to an embodiment of the present invention; FIG. It is an example of a user information table stored in the information processing system according to one embodiment of the present invention. It is an example of a reservation information table stored in the information processing system according to one embodiment of the present invention. 4 is a sequence diagram of a server, a communication terminal, and a reception terminal according to one embodiment of the present invention; FIG. (a), (b) is a figure which shows an example of the display screen of the reception terminal in the information processing system which concerns on one Embodiment of this invention. (a), (b) is a figure which shows an example of the display screen of the reception terminal in the information processing system which concerns on one Embodiment of this invention. FIG. 2 is a diagram showing an example of a display screen of a user terminal and an output sound in an information processing system according to an embodiment of the present invention; FIG. (a), (b) is a figure which shows an example of the display screen of a user terminal in the information processing system which concerns on one Embodiment of this invention. (a), (b) is a figure which shows an example of the display screen of the reception terminal in the information processing system which concerns on one Embodiment of this invention. 1A is an example of a display screen of a reception terminal, and FIG. 1B is an example of a display screen of a communication terminal of a visitor in an information processing system according to an embodiment of the present invention; FIG. FIG. 4 is a diagram showing an example of a display screen of a reception terminal in the information processing system according to one embodiment of the present invention;

An embodiment of the invention (also referred to as the present invention) according to the present disclosure will be described below with reference to the drawings. The drawings are only examples, and the present invention is not limited to those shown in the drawings. For example, the numbers of communication terminals, servers, reception terminals, etc., data sets (tables), sequence diagrams, display screens, and output sounds shown in the drawings are merely examples, and the present invention is not limited to these.

<System configuration>
FIG. 1 is a diagram showing a configuration example of an information processing system according to one embodiment of the present invention. The information processing system 600 may be a system for implementing a reception system that receives a visit from a visitor and notifies the communication terminal of the person in charge. For example, according to the reception system according to one embodiment of the present invention, the visitor 11 visiting the building 12 may be able to receive reception at the reception terminal 100 installed in the building 12 . In other words, the reception system realized by the information processing system 600 according to an embodiment may refer to a system in which the reception of visitors is performed unattended.

The information processing system 600 may include a reception terminal 100 , a server (information processing device) 200 , a communication terminal 300 T of a person in charge, and a storage device 400 . The information processing system 600 may also include a visitor's communication terminal 300V. Here, the “person in charge” may refer to a user who corresponds when a visitor visits. For example, the person in charge may be a user who has previously registered a reservation for a meeting with a visitor in the reception system. Alternatively, the person in charge may be a user who is registered in the reception system in advance to deal with a visitor who does not have an appointment. Furthermore, the person in charge may be a user who is determined according to the contents of reception of the visitor. Hereinafter, the communication terminal of the person in charge may be referred to as the "person in charge terminal", and the communication terminal of the visitor may be referred to as the "visitor terminal". Note that when there is no particular need to distinguish between the communication terminal of the person in charge and the communication terminal of the visitor, they may simply be referred to as the communication terminal 300 .

The reception terminal 100 may be, for example, a communication terminal that is installed at the entrance of a building and executes reception processing for visitors. Note that the installation location of the reception terminal 100 is not limited to this, and may be installed at the entrance of each company's office in the building. The reception terminal 100 may be connected to the server 200 via the network 500 and transmit reception information received from visitors to the server 200 .

Server 200 may be capable of executing various processes related to the reception system implemented by information processing system 600 . The server 200 may be connected to the reception terminal 100 and the person in charge terminal 300T via the network 500 . Also, the server 200 may be connected to the visitor terminal 300V via the network 500 . Network 500 may include wireless networks and wired networks. Specifically, for example, the network 500 includes a wireless LAN (WLAN), a wide area network (WAN), ISDNs (integrated service digital networks), wireless LANs, CDMA (code division multiple access), LTE (long term evolution), LTE-Advanced, fourth generation communication (4G), fifth generation communication (5G), and sixth generation communication (6G) or later mobile communication systems. The network 500 is not limited to these examples. It may be a communication network or the like. Network 500 may also be a combination of these.

Although only one server 200 is shown in FIG. 1, the number of servers 200 is not limited to this. That is, each function described as being included in the server 200 may be realized by a plurality of servers. Also, the server 200 may be, for example, a distributed server system that cooperates by communicating via a network, or may be a so-called cloud server. That is, the server 200 is not limited to a physical server, and may include a virtual server based on software.

The person-in-charge terminal 300T may be a communication terminal of a user who uses the reception system provided by the information processing system 600 . The person in charge terminal 300T may have, for example, an application installed therein for using the reception system. Although the details will be described later, a visit notification for notifying the visit of a visitor may be output to the person in charge terminal 300T.

In FIG. 1, a smart phone is shown as the terminal 300T for the person in charge, but the terminal 300T for the person in charge is a terminal capable of realizing the functions described in each embodiment described below and having an audio output function. Any terminal may be used as long as it is a terminal. For example, the staff terminal 300T can be a mobile phone (feature phone), a computer (e.g., tablet, desktop computer, laptop), a handheld computer device (as a non-limiting example, a PDA (personal digital assistant), a wearable terminal (glasses type devices, watch-type devices, etc.).

The storage device 400 may store (store) various types of information (data) used in the information processing system 600 . Although only one storage device 400 is shown separately from the server 200 in FIG. 1, it may be integrated with the server 200. FIG. That is, the storage device 400 may be volatile memory or non-volatile memory of the server 200 . Further, the storage device 400 may be composed of a plurality of storage devices. Storage device 400 may be connected to server 200 via a dedicated internal network different from network 500 , or may be connected to server 200 via network 500 .

Information stored in the storage device 400 will be described. FIG. 3 is an example of a user information table regarding users who use the information processing system 600 . Note that a table may be a set (data set) of various types of information.

The storage device 400 may store identifiers for identifying and specifying each company and each employee belonging to each company. The identifier may consist of codes such as letters and numbers. The storage device 400 may store, for example, information on each company that uses the reception system as a user information table. FIG. 3 shows an example of the user information table. In the example of FIG. 3, the user information table TB10 is information for specifying employees (users) belonging to each company, and includes employee IDs of employees belonging to each company and notification destination information of each employee. , company name, company ID (Identifier) (an example of an identifier), affiliation name, and affiliation ID. For example, referring to the user information table TB10 shows that the user with the employee ID "user_gad_A_01" belongs to the general affairs department with the affiliation ID "gad_A" in the company name A with the company ID "com_A". Also, it can be seen that the notification destination of the user with the employee ID "user_gad_A_01" is "gad_A_01@***.com". Note that the user information table TB10 may store other information about employees belonging to the company. For example, the user information table TB10 may store an employee's company position, telephone number, etc. in association with each other. FIG. 3 shows an example in which the building 12 houses a plurality of companies. can omit the company name and company ID.

The storage device 400 may store information about visit reservations of visitors as a reservation information table. FIG. 4 is an example of a reservation information table stored in the storage device 400. As shown in FIG. The storage device 400 stores, as a reservation information table TB20, a reservation ID that identifies each reservation, information on the date and time of the reservation (reservation date, reservation time zone), the company ID of the company that made the visit reservation, and the employee of the person in charge. Member IDs and the like may be associated with each other and stored. In addition, the reservation information table TB20 may further store information on the place used for the visit (meeting room, office, free space, satellite office, etc.). The reservation information table TB20 may be created and updated when the server 200 acquires information on a visit reservation.

<Reception terminal>
Next, the hardware configuration and functional configuration of the reception terminal 100 according to one embodiment of the present invention will be described with reference to FIG.

(1) Hardware configuration of reception terminal The reception terminal 100 may include a control unit 110 , a communication unit 120 , a display unit 130 , an input/output unit 140 and a storage unit 170 .

Controller 110 may typically be a central processing unit (CPU). The control unit 110 may perform the functions and methods shown in each embodiment by reading out the program stored in the storage unit 170 and executing the code or instructions included in the read program. In addition, the control unit 110 includes MPU (Micro Processing Unit), GPU (Graphics Processing Unit), microprocessor, processor core, multiprocessor, ASIC (Application-Specific Integrated Circuit), FPGA (Field Programmable Gate Array) and the like. The control unit 110 implements each process disclosed in each embodiment by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC (Integrated Circuit) chip, LSI (Large Scale Integration)) or the like. good too. Also, these circuits may be implemented by one or more integrated circuits, and multiple processes shown in each embodiment may be implemented by one integrated circuit.

The storage unit 170 stores various programs and data necessary for the reception terminal 100 to operate. The storage unit 170 may include, for example, a flash memory or the like. Storage unit 170 may also include a memory (RAM (Random Access Memory), ROM (Read Only Memory), etc.) that provides a work area for control unit 110 .

The communication unit 120 may be implemented as hardware such as a network adapter, communication software, or a combination thereof. The communication unit 120 may transmit and receive various data to and from the server 200 via the network 500 . The communication may be performed by wire or wirelessly, and any communication protocol may be used as long as mutual communication can be performed. The communication unit 120 may transmit various data to the server 200 according to instructions from the control unit 110 . Also, the communication unit 120 may receive various data transmitted from the server 200 and transmit the data to the control unit 110 . In addition, when the communication unit 120 is composed of a physically structured circuit, it may be expressed as a communication circuit.

The display unit 130 is a monitor that displays data according to the display data written in the frame buffer, and may be a touch panel, a touch display, or the like, for example.

The input/output unit 140 may include an input device for inputting various operations to the reception terminal 100 and an output device for outputting processing results processed by the reception terminal 100 . In the input/output unit 140, the input device and the output device may be integrated, or the input device and the output device may be separated. The input device may be realized by any one of all types of devices capable of receiving input operations from the visitor and transmitting information related to the input to the control unit 110, or a combination thereof. Input devices may include, for example, touch panels, touch displays, cameras, and microphones. The output device may output the processing result processed by the control unit 110 . The output device may include, for example, a display, touch panel, speaker, and the like.

(2) Functional configuration of reception terminal The reception terminal 100 may include a communication control unit 111 , a display control unit 112 , an input/output control unit 113 , and a reception unit 114 as functions realized by the control unit 110 . Note that each functional unit shown in FIG. 2 is not essential, and non-essential functional units may be omitted in each embodiment described below. Also, the function or processing of each functional unit may be realized by machine learning or AI (Artificial Intelligence) within a feasible range. It should be noted that the receiving terminal 100 may execute this later. Also, the server 200 may execute part of the various processes described as being executed by the reception terminal 100 .

The communication control section 111 may control communication with the server 200 via the communication section 120 .

The display control section 112 may control display of data on the display section 130 .

The input/output control unit 113 may control transmission of various information with an external device via the input/output unit 140 . For example, the input/output control unit 113 transmits various types of information to each functional unit in response to the visitor's input operation received by the input device, Information from each functional unit may be transmitted.

The reception unit 114 may acquire reception information required for reception from the visitor. The reception information is information input by the visitor as information required for reception at the reception terminal 100 or transmitted from the visitor terminal 300V. It may be information, the purpose of the visit when there is no reservation, or the like. In addition, the reception information may include information regarding the presence or absence of a reservation.

<server>
The hardware configuration and functional configuration of the server (information processing device) 200 according to one embodiment of the present invention will be described with reference to FIG.

(1) Server Hardware Configuration The server 200 may include a control section 210 , a communication section 220 , an input/output section 230 and a storage section 270 .

Controller 210 may typically be a central processing unit (CPU). The control unit 210 may perform the functions and methods shown in each embodiment by reading out the program stored in the storage unit 270 and executing the code or instructions included in the read program. The control unit 210 may also include an MPU, GPU, microprocessor, processor core, multiprocessor, ASIC, FPGA, and the like. The control unit 210 may implement each process disclosed in each embodiment by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit or the like. Also, these circuits may be implemented by one or more integrated circuits, and multiple processes shown in each embodiment may be implemented by one integrated circuit. LSIs are also called VLSIs, super LSIs, ultra LSIs, etc., depending on the degree of integration.

The storage unit 270 stores various programs and various data necessary for the server 200 to operate. The storage unit 270 may include, for example, a HDD (Hard Disk Drive), SSD (Solid State Drive), flash memory, and the like. Also, the storage unit 270 may include a memory that provides a work area for the control unit 210 .

The communication unit 220 may be implemented as hardware such as a network adapter, communication software, or a combination thereof. The communication unit 220 may transmit and receive various data to and from the reception terminal 100, the person-in-charge terminal 300T, and the visitor terminal 300V via the network 500. FIG. The communication unit 220 may transmit various data to the reception terminal 100 and the person in charge terminal 300T according to instructions from the control unit 210 . Further, the communication unit 220 may receive various data transmitted from the reception terminal 100 and the terminal 300T of the person in charge, and transmit the data to the control unit 210 .

The input/output unit 230 may include an input device for inputting various operations to the server 200 and an output device for outputting processing results processed by the server 200 . The input/output unit 230 may be integrated with an input device and an output device, or may be separated into an input device and an output device. The input device may be realized by any one of all kinds of devices capable of receiving input from the user and transmitting information related to the input to the control unit 210, or a combination thereof. The input device may include, for example, a touch panel, a touch display, a hardware key such as a keyboard, a pointing device such as a mouse, a camera, and a microphone. The output device may output the processing result processed by the control unit 210 . The output device may include, for example, a display, touch panel, speaker, and the like.

(2) Functional configuration of the server The server 200 includes, as functions realized by the control unit 210, a communication control unit 211, an input/output control unit 212, a reservation processing unit 213, a reception information acquisition unit 214, a notification information generation unit 215, and A settlement processing unit 216 may be provided. Note that each functional unit shown in FIG. 2 is not essential, and non-essential functional units may be omitted in each embodiment described below. Also, the function or processing of each functional unit may be realized by machine learning or AI within the realizable range.

The communication control unit 211 may control communication between the reception terminal 100 and the person-in-charge terminal 300T via the communication unit 220 .

The input/output control unit 212 may control transmission of various information with an external device via the input/output unit 230 . For example, the input/output control unit 212 transmits information from an input device (not shown) such as a touch panel, keyboard, or microphone to each functional unit according to an input instruction from the administrator of the server 200, Information from each functional unit may be transmitted to an output device (not shown).

The reservation processing unit 213 may acquire information regarding the visit reservation. The information about the visit reservation may be, for example, the visit date and time of the visitor, the reservation place, the information about the visitor, and the information about the person in charge, which are transmitted from the person in charge terminal 300T. Information about the visitor may include at least information about the visitor's e-mail address for transmitting information about the visit reservation to the visitor terminal 300V as information about the visitor terminal 300V. The information about the person in charge may include information about an e-mail address for transmitting information about the visit reservation to the person in charge terminal 300T. The reservation processing unit 213 may register the visit reservation based on the input from the person in charge terminal 300T or the like, and update the reservation information table TB20. Further, the reservation processing unit 213 may generate authentication information according to the registration of the visit reservation and transmit it to the visitor terminal 300V. The authentication information is information for authenticating that the visitor is an authorized visitor registered for a visit reservation, and may be, for example, a QR code (registered trademark), a reservation number, or the like. Note that the authentication information itself does not have to be transmitted to the visitor terminal 300V. That is, to the visitor terminal 300V, for example, a link such as a URL may be transmitted to the communication terminal 300 for obtaining or displaying information used for authentication such as a QR code or a reservation number.

The reception information acquisition unit 214 may acquire the reception information that the reception terminal 100 has acquired from the visitor.

The notification information generation unit 215 may generate first notification information for outputting a visit notification for notifying the visit of a visitor in the person-in-charge terminal 300T of the person in charge specified based on the reception information. The notification information is information for causing the visitor terminal 300V or the person in charge terminal 300T to output a predetermined notification. The notification information transmitted to the visitor terminal 300V may be referred to as "second notification information". The visit notification will be described later.

Note that the settlement processing unit 216 of the server 200 will be described later.

<Communication terminal>
Next, the hardware configuration and functional configuration of the communication terminal 300T according to one embodiment of the present invention will be described.

(1) Hardware Configuration of Communication Terminal The person-in-charge terminal 300T includes a control unit 310 , a communication unit 320 , a display unit 330 , an input/output unit 340 and a storage unit 370 .

Controller 310 may typically be a central processing unit (CPU). The control unit 310 may perform the functions and methods shown in each embodiment by reading out the program stored in the storage unit 370 and executing the code or instructions included in the read program. The control unit 310 may also include an MPU, GPU, microprocessor, processor core, multiprocessor, ASIC, FPGA, and the like. The control unit 310 may implement each process disclosed in each embodiment by a logic circuit (hardware) or a dedicated circuit formed in an integrated circuit (IC chip, LSI) or the like.

The storage unit 370 stores various programs and various data necessary for the operation of the person in charge terminal 300T. Storage unit 370 may include, for example, a flash memory. Also, the storage unit 370 may include a memory that provides a work area for the control unit 310 .

The communication unit 320 may be implemented as hardware such as a network adapter, communication software, or a combination thereof. The communication unit 320 may transmit and receive various data via the network 500 . The communication unit 320 may receive various data transmitted from the server 200 and transmit the data to the control unit 310 .

The input/output unit 340 may include an input device for inputting various operations to the person in charge terminal 300T, and an output device for outputting the processing result processed by the person in charge terminal 300T. In the input/output unit 340, the input device and the output device may be integrated, or the input device and the output device may be separated. The input device may be realized by any one of all kinds of devices capable of receiving input from the user and transmitting information related to the input to the control unit 310, or a combination thereof. Input devices may include, for example, touch panels, cameras, and microphones. The output device may output the processing result processed by the control unit 310 . The output device may include, for example, a touch panel, a speaker, and the like.

The display unit 330 is a monitor that displays data according to the display data written in the frame buffer, and may be, for example, a liquid crystal display, an OELD, a head-mounted display, or the like.

(2) Functional Configuration of Communication Terminal The person-in-charge terminal 300T includes a communication control unit 311, a display control unit 312, an input/output control unit 313, a determination unit 314, and a setting unit 315 as functions realized by the control unit 310. you can It should be noted that each functional unit shown in FIG. 2 is not essential, and non-essential functional units may be omitted in each embodiment described below. Also, the function or processing of each functional unit may be realized by machine learning or AI within the realizable range.

The communication control unit 311 may control communication between the person-in-charge terminal 300T and the external device (server 200) via the network 500 by the communication unit 320 to transmit and receive various information.

The display control section 312 may control display of data on the display section 330 .

The input/output control unit 313 may receive an input operation from the user via the input/output unit 340 such as a touch panel or a camera. Also, the input/output control unit 313 may control output devices such as a touch panel, a monitor, and a speaker to output information from each functional unit.

The determination unit 314 may perform various determination processes. For example, the determination unit 314 may determine whether voice input of the visit notification is permitted while the voice output function is restricted (manner mode) in the own terminal.

The setting unit 315 may perform various settings related to the hardware of the person in charge terminal 300T according to the user's operation. For example, the setting unit 315 may set a condition for canceling the manner mode when the manner mode is set for the voice output function of the person in charge terminal 300T.

The storage unit 370 may store various programs and various data required for the operation of the person in charge terminal 300T. For example, the storage unit 370 may store an application program for using the reception system.

<Reception system processing>
Reception system processing according to one embodiment of the present invention will now be described. FIG. 5 is a sequence diagram of the server 200, the person-in-charge terminal 300T, and the reception terminal 100 according to one embodiment of the present invention. Note that the drawing is an example, and the present invention is not limited to this.

The storage device 400 may store a user information table TB10, a reservation information table TB20, and the like. The server 200 may appropriately refer to the information stored in the storage device 400 and execute the following processing.

First, the reception terminal 100 acquires reception information (step S11). FIG. 6 shows an example of a reception information input screen displayed on the display screen of the reception terminal 100. As shown in FIG. The visitor may be able to select the reception method on the screen 20 of the reception terminal 100 . FIG. 6(a) shows an example of a screen 20 for allowing a visitor to select a reception method. On screen 20, the visitor may be able to select at least acceptance based on authentication information or acceptance without a reservation. In the example of FIG. 6(a), the visitor can select reception by QR code or reception when there is no appointment. Also, the visitor may be able to input reception information according to the purpose of the visit. In the example of FIG. 6(a), the visitor can select the receiving method for the delivery company or for the coverage. The reception information input screen described above is merely an example, and the present invention is not limited to this. Also, the reception information input screen may be freely set by the company.

When the visitor has made a visit reservation, the authentication information may be transmitted to the visitor terminal 300V as described above. In this case, the visitor may choose to accept by authentication information. A case where a visitor uses a QR code as authentication information will be described below as an example.

FIG. 6(b) is an example of the screen 21 when acceptance by authentication information is selected on the screen 20. FIG. For example, when using a QR code as authentication information, the visitor may cause the input/output unit 140 (camera) of the reception terminal 100 to read the QR code that the visitor has on the screen 21 . The QR code may be displayed on the visitor terminal 300V or may be printed on paper. The communication control unit 111 may transmit information included in the read authentication information to the server 200 via the communication unit 120 as reception information.

Note that the authentication information is not limited to the QR code. That is, reception terminal 100 may acquire reception information by any method. For example, the authentication information may be a receipt number issued at the time of reservation. In this case, for example, the reception terminal 100 may allow the visitor to directly input the reception number or the like on the screen 21 using a keypad or the like.

A visitor who does not have a visit reservation may select reception without a reservation on the screen 20 . FIG. 7(a) is an example of the screen 22 when a visitor without a visit reservation selects reception without a reservation on the screen 20. FIG. In the example of the screen 22, the visitor may be able to search for a desired destination by using a predetermined keyword, department of the destination, or the like. FIG. 7(b) is an example of a screen 23 for setting a visit destination on the screen 22 and for inputting a visit purpose. The communication control unit 111 may transmit the information input on the screens 22 and 23 to the server 200 via the communication unit 120 as reception information.

The reception information acquiring unit 213 of the server 200 may receive the reception information received from the reception terminal 100, and refer to the reception information and the reservation information table TB20 to identify the person in charge (step S12). The notification information generation unit 214 may generate the first notification information for outputting a visit notification that notifies the visit of the visitor in the person-in-charge terminal 300T of the specified person in charge. The communication control unit 211 may transmit the first notification information to the person in charge terminal 300T via the communication unit 220 (step S13).

The determination unit 314 of the person-in-charge terminal T that has received the first notification information may determine whether or not the own terminal is permitted to output voice (step S14). That is, the determination unit 314 may determine whether or not the setting unit 315 has set to permit output of the visit notification by voice when the first notification information is received. If voice output is permitted (YES in step S14), input/output control unit 313 cancels the voice output restriction function (manner mode) of its own terminal, and outputs the visit notification as voice from input/output unit 340 (speaker). (step S15).

FIG. 8 shows an example of a case where a visit notification is output by voice on the person in charge terminal 300T. The person-in-charge terminal 300T may output a visit notice, for example, "Mr. Note that the content of the voice notification may be based on the first notification information transmitted from the server 200, but may be customized by each company. For example, the notification information generation unit 214 may output the visitor's company and name as shown in FIG. 8 based on the reception information and the reservation information table TB20. Alternatively, information such as the visitor's company and name may not be output, and only the fact that there is a visitor may be output.

Thus, according to one embodiment of the present invention, even if the manner mode has been set, the manner mode is canceled and the visit notification is output by voice. Therefore, it is possible to reliably notify the person in charge of the presence of the visitor.

Note that the visit notification is not limited to outputting a message by voice. For example, predetermined music or an alarm sound may be output as the visit notification. Also, the output such as the volume and length of voice and alarm sound may be set arbitrarily. These may be set by the setting unit 315 according to the user's operation. Further, the voice output described above may be stopped by a predetermined operation such as pressing a power button on the terminal 300T of the person in charge.

Note that the voice output mode may be changed according to the state of the person in charge. For example, the server 200 may include a schedule acquisition unit (not shown) to acquire information on the schedule of the person in charge. The information about the schedule is information about the schedule of the person in charge, such as meetings, business trips, etc. For example, the schedule acquisition unit may acquire the information from a predetermined application that manages the schedule. The notification information generation unit 214 may generate the first notification information that changes the output mode of the visit notification by voice according to the schedule of the person in charge. For example, if the person in charge is in a meeting, the volume of the visit notification may be increased to make it easier to respond to the visit even during the meeting. Alternatively, a voice indicating the presence of a visitor, such as "the customer is waiting", may be output. This makes it possible to provide a reception system with higher usability.

Further, in the person in charge terminal 300T, the input/output control unit 313 may change the output mode of the visit notification by voice according to the surrounding environment of the own terminal. For example, when the person in charge is moving, footsteps and environmental sounds may make it difficult to hear the visit notification. Therefore, for example, when the person in charge terminal 300T detects movement of the person in charge terminal 300T using a sensor provided in the own terminal, the person in charge terminal 300T may output the visit notification volume higher than a predetermined setting. This reduces the possibility that the person in charge will not notice the visit notification.

Further, the notification information generation unit 215 may generate first notification information for displaying a selection screen for selecting the type of response to the visitor on the person-in-charge terminal 300T based on the reception information. FIG. 9 shows an example of the selection screens 40 and 41 displayed on the person in charge terminal 300T. Note that FIG. 9A is the same as the screen 40 of FIG. 8A. The screen 40 may be displayed when the reception information includes a visit with a reservation. The screen 40 displays three options of "welcome", "floor map only", and "decline" as types of response to the visitor. On the other hand, the screen 41 may be displayed when the reception information does not include the fact that the visit is with a reservation. The screen 41 displays two options, "Welcome" and "Refusal". Note that the selection screen is an example, and the present invention is not limited to this. For example, the options displayed on the selection screen may differ depending on the information about the visiting department included in the reception information. That is, options to be displayed may be set for each department. Alternatively, the options displayed on the selection screen may differ according to the person in charge of the visit reservation included in the reception information.

As described above, according to one embodiment of the present invention, the type of response to the visitor changes based on the reception information. As a result, it becomes possible to respond more appropriately to the visitor.

Note that the notification information generation unit 214 may determine the type of response to the visitor to be displayed on the selection screen based on whether or not the visitor has a visit reservation. For example, a visitor without an appointment may be treated with fewer types of services than a visitor with an appointment. As a result, it is possible to provide a reception system with higher usability by reducing the time and effort required to select a reception for a visitor who does not have a reservation.

Note that the notification information generating unit 214 displays an option of "floor map only" on the person-in-charge terminal 300T as shown in the screen 40 of FIG. According to the selection of the option, the reception terminal 100 may generate first notification information that displays a selection screen including map guidance. On the other hand, for a visitor who does not have a reservation, the person in charge terminal 300T generates first notification information that displays a selection screen that does not include map guidance, such as the screen 41 in FIG. 9B. you can

FIG. 10 shows an example of a screen displayed on the reception terminal 100 according to the selection on the screen 40 of the person in charge terminal 300T. FIG. 10(a) is an example of the screen 24 displayed when "Welcome" is selected on the screen 40 or screen 41 of the person in charge terminal 300. FIG. FIG. 10(b) is an example of the screen 25 displayed when "floor map only" is selected on the screen 40 of the terminal 300 of the person in charge. For example, presenting a floor map to a visitor who does not have a reservation is not preferable for security reasons. Therefore, according to one embodiment of the present invention, displaying a floor map is not selected as the type of interaction for visitors without appointments. Thereby, security can be ensured. Also, by displaying the floor map to visitors who have reservations, it is possible to guide them to the meeting place without making them wait.

In addition, when the user selects to decline the visitor's response on the screen 40 or the screen 41 of the person in charge terminal 300T, the receiving terminal 100 may display that the visitor cannot respond.

In addition, in the reception system according to the embodiment of the present invention, the visitor may be able to purchase the products sold at the shop or vending machine installed in the building at the expense of the person in charge. The notification information generation unit 215 may generate second notification information that causes the visitor terminal 300V to display predetermined identification information that can be used for product settlement. Predetermined identification information that can be used for product settlement may be, for example, a QR code or a barcode associated with information on the electronic money of the person in charge. In addition, hereinafter, the predetermined identification information that can be used for payment of products may be referred to as identification information for payment. The payment identification information may be transmitted from the server 200 to the visitor terminal 300 .

FIG. 11 shows an example of the screen 26 of the reception terminal 100 and the screen 50 of the visitor terminal 300V when the payment identification information is transmitted. The visitor may be able to purchase the product by reading the transmitted barcode as shown in the screen 50 with a reader in the store or vending machine. This makes it possible to provide more detailed reception support for visitors.

The payment processing unit 216 may execute processing related to payment using the payment identification information. For example, the payment processing unit 216 identifies a company associated with the payment identification information used for payment at the store, and approves the payment based on the company's payable balance. You can Also, the company's payable balance may be updated in response to the payment.

Note that, according to one embodiment of the present invention, the notification information generation unit 215 sets the type of response on the selection screen of the terminal 300T for the person in charge before a predetermined time elapses after the notification information is transmitted to the terminal 300T for the person in charge. Second notification information may be generated for presenting to the visitor a screen in which the person in charge is set in advance when no selection information regarding the selection is received. FIG. 12 shows an example of the screen 27 displayed on the reception terminal 100 when there is no response from the person in charge within a predetermined period of time. As in the screen 27, the receiving terminal 100 may present information to the effect that there is no response from the person in charge and information about other methods that the visitor can take. In the example of screen 27, a method of contacting another representative and leaving a message to the representative is presented. If contacting another person in charge is selected, the server 200 may send a visit notification to, for example, another employee in the department to which the person in charge belongs.

Note that the screen 27 is just an example, and the company may freely set the screen that is displayed when there is no response from the person in charge. Moreover, the predetermined time may be freely set by the company, and may be, for example, 15 seconds, 30 seconds, or the like.

Thus, according to one embodiment of the present invention, the visitor may be presented with alternative reception methods in the absence of a response from the representative. As a result, the visitor does not have a bad impression, and other visitors are not kept waiting.

Although the present invention has been described with reference to the drawings and examples, it should be noted that various variations and modifications will be readily apparent to those skilled in the art based on this disclosure. Therefore, it should be noted that these variations and modifications are included in the scope of the present invention. For example, the functions included in each component, each step, etc. can be rearranged so as not to be logically inconsistent, and multiple components, steps, etc. can be combined into one or divided. is. Further, the configurations shown in the above embodiments may be combined as appropriate. For example, each component described as being included in the server 200 may be distributed and implemented by a plurality of servers. Furthermore, all the functions described as being implemented by the server 200 may be implemented by the reception terminal 100 .

Note that when a plurality of persons in charge are associated with a visit reservation, a visit notice may be transmitted to the terminals of the plurality of persons in charge. In this case, when the type of response to the visitor is selected in any one of the plurality of person-in-charge terminals, the voice output in all the person-in-charge terminals may be stopped. Furthermore, the fact that the other person in charge has answered may be displayed on the other person's terminal.

In the above description, a case has been described in which, if there is no response after a predetermined period of time has passed since the visit notification was sent to the terminal of the person in charge, a different reception method is presented to the visitor. At this time, the visit notification may be continuously or intermittently output to the person in charge terminal.

The program of each embodiment of the present disclosure may be provided in a state stored in a storage medium readable by the information processing device. The storage medium can store the program in a "non-temporary tangible medium". Programs include, for example, software programs and information processing device programs. When each functional unit of the server 200 as an information processing device is realized by software, the server 200 executes a program loaded on the memory by the processor, so that the communication control unit 211, the input/output control unit 212, the reservation process It functions as a unit 213 , a reception information acquisition unit 214 , a notification information generation unit 215 and a payment processing unit 216 . Further, when each functional unit of the person in charge terminal 300T is realized by software, the person in charge terminal 300T executes a program loaded on the memory by the processor, so that the communication control unit 311, the display control unit 312, the input/output It functions as a control unit 313 , a determination unit 314 and a setting unit 315 . When each functional unit of the reception terminal 100 is realized by software, the reception terminal 100 executes a program loaded on the memory by the processor, so that the communication control unit 111, the display control unit 112, the input/output control unit 113 and a reception unit 114 .

The storage medium may, where appropriate, be one or more semiconductor-based or other integrated circuits (ICs) (e.g., field programmable gate arrays (FPGAs), application specific ICs (ASICs), etc.); Disk drive (HDD), hybrid hard drive (HHD), optical disk, optical disk drive (ODD), magneto-optical disk, magneto-optical drive, floppy diskette, floppy disk drive (FDD), magnetic tape, solid state drive (SSD), RAM drive, secure digital card or drive, any other suitable storage medium, or any suitable combination of two or more thereof. Storage media may, where appropriate, be volatile, nonvolatile, or a combination of volatile and nonvolatile.

Also, the program of the present disclosure may be provided to server 200 via any transmission medium (communication network, broadcast wave, etc.) capable of transmitting the program.

Embodiments of the present disclosure may also be implemented in the form of a data signal embedded in a carrier wave in which the program is embodied by electronic transmission.

Note that the program of the present disclosure may be implemented using, for example, script languages such as JavaScript (registered trademark) and Python, C language, Go language, Swift, Koltin, Java (registered trademark), and the like.

100 reception terminal 110 control unit 111 communication control unit 112 display control unit 113 input/output processing unit 114 reception unit 120 communication unit 130 display unit 140 input/output unit 170 storage unit 200 server (information processing device)
210 control unit 211 communication control unit 212 input/output control unit 213 reservation processing unit 214 reception information acquisition unit 215 notification information generation unit 216 payment processing unit 220 communication unit 230 input/output unit 270 storage unit 300 communication terminal (person in charge terminal)
310 control unit 311 communication control unit 312 display control unit 313 input/output processing unit 314 determination unit 315 setting unit 320 communication unit 330 display unit 340 input/output unit 370 storage unit 400 storage device 500 network 600 information processing system

Claims (13)

A reception system that receives the visit of a visitor and notifies the communication terminal of the person in charge,
a reception unit that acquires reception information required for reception from the visitor;
a communication unit that transmits first notification information for outputting a visit notification that notifies the visit of the visitor in the communication terminal of the person in charge specified based on the reception information;
with
The communication terminal is
An output control unit that cancels the voice output restriction function of the own terminal and outputs the visit notification by voice in response to the reception of the first notification information,
reception system. An acquisition unit that acquires information about the schedule of the person in charge,
The communication unit transmits the first notification information that changes the voice output mode of the visit notification on the communication terminal according to the schedule of the person in charge.
The reception system according to claim 1. In the communication terminal,
The output control unit changes the output mode of the visit notification by voice according to the surrounding environment of the own terminal,
The reception system according to claim 1 or 2. A generation unit that generates the first notification information that causes the communication terminal to display a selection screen for selecting a type of response to the visitor based on the reception information,
The reception system according to any one of claims 1 to 3. The generation unit determines the type of response to the visitor to be displayed on the selection screen based on whether the visitor has a visit reservation.
The reception system according to claim 4. The generation unit generates the first notification information for displaying a selection screen including response by map guidance as one of the types of response when there is a visit reservation for the visitor.
The reception system according to claim 5. The generation unit generates the first notification information for displaying a selection screen that does not include response by map guidance when there is no visit reservation for the visitor.
The reception system according to claim 5. The generating unit causes the visitor terminal of the visitor to display predetermined identification information that can be used for settlement of goods according to the type of reception selected on the selection screen of the communication terminal. to generate
The reception system according to any one of claims 4-7. The generating unit generates the second notification information for presenting the visitor with a response screen corresponding to the type of response selected on the selection screen of the communication terminal.
The reception system according to claim 8. If the generation unit does not receive the selection information regarding the selection of the type of response on the selection screen of the communication terminal within a predetermined time period after the notification information is transmitted, the generation unit provides the visitor with the generating the second notification information for presenting a preset screen about the person in charge;
The reception system according to claim 8 or 9. A communication terminal in a reception system that receives a visit from a visitor and notifies a communication terminal of a person in charge,
a receiving unit that receives first notification information for outputting a visit notification that notifies the visitor of the visit;
an audio output unit that releases the audio output restriction function of its own terminal according to the first notification information and outputs the visit notification by audio;
A communication terminal. A method of controlling a communication terminal in a reception system for receiving a visit of a visitor from a visitor and notifying the communication terminal of a person in charge,
a step of receiving first notification information for outputting a visit notification notifying the visitor's arrival;
a step of releasing the voice output restriction function of the own terminal according to the first notification information and outputting the visit notification by voice;
A method of controlling a communication terminal, including A control program for a communication terminal in a reception system that receives a visit from a visitor and notifies a communication terminal of a person in charge,
A function of receiving first notification information that causes the communication terminal to output a visit notification that notifies the visit of a visitor;
A control program for a communication terminal that releases a voice output restriction function of the own terminal according to the first notification information and realizes a function of outputting the visit notification by voice.

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