JP2022043925A - Information processing system, information processing method, and information processing program - Google Patents

Abstract

To provide an information processing system capable of expanding profits by increasing the number of users of a facility, an information processing method, and an information processing program.SOLUTION: A disclosed information processing system includes: a first acquisition processing unit that acquires the number of users of a facility on a target date of use or in a target time zone of use; a second acquisition processing unit that acquires the number of staff members in the facility on the target date of use or in the target time zone of use; a calculation processing unit that calculates the number of users acceptable by the facility on the target date of use or in the target time zone of use based on the number of staff members acquired by the second acquisition processing unit; and an output processing unit that outputs privilege information regarding the use of the facility on the target date of use or in the target time zone of use based on the number of users acquired by the first acquisition processing unit and the number of acceptable users calculated by the calculation processing unit.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing system, an information processing method, and an information processing program capable of providing information on facilities.

At facilities such as restaurants, various measures are implemented to increase the number of users who reserve facilities in order to increase sales. Conventionally, a system capable of increasing the number of users has been proposed. For example, information on a plurality of restaurants and information on the outline of the menu of each restaurant are displayed on the user terminal, and when the user specifies a specific restaurant, the restaurant is reached according to the current position of the user. A system has been proposed that provides detailed information such as traffic information, advertising information of the restaurant, and discount information to the user terminal (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2001-306714

However, the conventional technology aims to increase the number of users and increase sales, and does not consider the profit of the facility. Therefore, for example, if the number of staff of the facility is large even if the number of users increases, the labor cost may increase and the profit of the facility may not increase or decrease. As described above, it is difficult to increase profits while increasing the number of users of the facility with the conventional technology.

An object of the present invention is to provide an information processing system, an information processing method, and an information processing program capable of increasing profits while increasing the number of users of the facility.

The information processing system according to the present invention has a first acquisition processing unit that acquires the number of users on the target day or time zone of use of the facility, and the number of staff members of the facility on the target day of use or time zone of use. Based on the second acquisition processing unit to be acquired and the number of staff acquired by the second acquisition processing unit, the number of users that can be accepted by the facility on the usage target day or the usage target time zone is determined. The usage target date or the usage target time zone based on the calculation processing unit to be calculated, the number of users acquired by the first acquisition processing unit, and the acceptable number of people calculated by the calculation processing unit. It is provided with an output processing unit that outputs privilege information regarding the use of the facility.

In the information processing method according to the present invention, the first acquisition step of acquiring the number of users on the target day of use or the target time zone of the facility and the number of staff of the facility on the target date of use or the target time zone of use are acquired. Calculation to calculate the number of users that can be accepted by the facility on the target day or the target time zone based on the number of staff acquired by the second acquisition step and the second acquisition step. Based on the step, the number of users acquired by the first acquisition step, and the acceptable number of people calculated by the calculation step, privilege information regarding the reservation of the usage target date or the usage target time zone is obtained. It is a method of executing the output step to be output by one or more processors.

The information processing program according to the present invention acquires the first acquisition step of acquiring the number of users on the target day of use or the target time zone of the facility, and the number of staff of the facility on the target date of use or the target time zone of use. Calculation to calculate the number of users that can be accepted by the facility on the target day or the target time zone based on the number of staff acquired by the second acquisition step and the second acquisition step. Based on the step, the number of users acquired by the first acquisition step, and the acceptable number of people calculated by the calculation step, privilege information regarding the reservation of the usage target date or the usage target time zone is obtained. It is a program for causing one or more processors to execute an output step to be output.

According to the present invention, there is provided an information processing system, an information processing method, and an information processing program capable of increasing profits while increasing the number of users of the facility.

FIG. 1 is a block diagram showing a configuration of an information processing system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of facility information used in the information processing system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of reservation information used in the information processing system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of work information used in the information processing system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of a search condition setting page displayed on the user terminal according to the embodiment of the present invention. FIG. 6 is a diagram showing an example of a search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 7 is a diagram showing an example of a search result page displayed on the user terminal according to the embodiment of the present invention. FIG. 8 is a flowchart showing an example of an information processing procedure executed by the information processing system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of reservation information used in the information processing system according to another embodiment of the present invention. FIG. 10 is a diagram showing an example of reserved number of people information used in the information processing system according to another embodiment of the present invention. FIG. 11 is a diagram showing another example of work information used in the information processing system according to the embodiment of the present invention. FIG. 12 is a diagram showing another example of work information used in the information processing system according to the embodiment of the present invention. FIG. 13 is a diagram showing another example of work information used in the information processing system according to the embodiment of the present invention. FIG. 14 is a diagram showing another example of work information used in the information processing system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Information processing system 1]
As shown in FIG. 1, the information processing system 1 according to the embodiment of the present invention includes an information processing device 2, a user terminal 3, and a facility terminal 4. The information processing device 2, the user terminal 3, and the facility terminal 4 can communicate with each other via a communication network N1 such as the Internet, LAN, WAN, or a public telephone line.

The information processing device 2 can accept search conditions for searching a facility from the user terminal 3, executes a search process based on the search conditions, and presents the search results to the user terminal 3. Further, the information processing apparatus 2 executes the reservation process of the facility selected by the user among the facilities included in the search result. Hereinafter, in the present embodiment, the case where the facility to be searched in the information processing system 1 is a restaurant that provides food and drink will be described as an example. The facility may be various facilities such as an accommodation facility, a karaoke shop, a bowling place, a table tennis field, a golf course, a hot spring facility, and a service providing facility.

The user terminal 3 is an information processing device operated by a user who requests a facility search and reservation. The facility terminal 4 is an information processing device that is arranged in the facility and manages reservations for the facility. The information processing system 1 includes one or a plurality of user terminals 3 and a plurality of facility terminals 4 arranged for each facility.

In the present embodiment, the information processing apparatus 2 alone corresponds to the information processing system according to the present invention, but the information processing system according to the present invention is one of the information processing apparatus 2, the user terminal 3, and the facility terminal 4. It may include a plurality of components. For example, when the components of the information processing device 2, the user terminal 3, and the facility terminal 4 cooperate to share and execute information processing (see FIG. 8) described later, a plurality of processes are executed. A system including components can be regarded as an information processing system according to the present invention. For example, the information processing device 2 and the facility terminal 4 may configure the information processing system according to the present invention.

[Information processing device 2]
As shown in FIG. 1, the information processing apparatus 2 is a server including a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The information processing device 2 is not limited to one computer, and may be a computer system in which a plurality of computers operate in cooperation with each other. Further, various processes executed by the information processing apparatus 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the information processing device 2 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the user terminal 3 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores various types of information. Specifically, data such as facility information D1, reservation information D2, and work information D3 are stored in the storage unit 22. The facility information D1 includes information on restaurants to be searched and reserved. The reservation information D2 includes the reservation information of the restaurant. The work information D3 includes information (shift information) regarding the work schedule of the staff of the restaurant. FIG. 2 is a diagram showing an example of facility information D1, FIG. 3 is a diagram showing an example of reservation information D2, and FIG. 4 is a diagram showing an example of work information D3. Further, the storage unit 22 also stores image data indicating the inside and outside of the restaurant, map data indicating the location of the restaurant, and the like.

As shown in FIG. 2, the facility information D1 contains information such as the corresponding "facility ID", "facility name", "area", "genre", "address", and "URL" for each restaurant. included. The facility ID is the identification information of the restaurant, and the facility name is the name of the restaurant. The area is the name of the area where the restaurant is located. The genre is information that can identify the contents of products (food and drink) provided at a restaurant, and indicates, for example, a cooking genre. The address is a detailed address of the restaurant and is used as information indicating the location of the restaurant. The URL is access information for accessing a web page such as a restaurant homepage or a reservation page. Further, the facility information D1 may include information on an amount (budget) preset as an average amount required for the use of the restaurant, information on identifying the image of the restaurant, and the like.

The reservation information D2 is stored in the storage unit 22 in association with each restaurant registered in the facility information D1. FIG. 3 shows the reservation information D2 of the restaurant S1. As shown in FIG. 3, the reservation information D2 includes information such as "date of visit", "name of reservation person", "number of reservations", "table", and "number of users". The store visit date is the scheduled date (use date) for the user to visit the store. The reservation person's name is the name of the user who made the reservation. The number of reservations is the number of users who are planning to visit the store. The table is information for identifying an object to be used such as a table or a room used by a user. The table may be selected by the user at the time of reservation request, or may be assigned by the restaurant. The number of users is information indicating the total number of users (users who have made a reservation) on the day of the visit. For example, the control unit 21 of the information processing apparatus 2 calculates the total number of reserved people for each visit date and registers it in the reservation information D2 as the number of users. The reservation information D2 is registered or changed every time a new reservation or a reservation change is received from the facility terminal 4 or the user terminal 3 by the control unit 21. The reservation information D2 may include information indicating the content of the service provided to the user, for example, information on a course (cooking course) of food and drink content. Further, the reservation information D2 may include information on the reservation time including the use start time and the use end time (see FIG. 9).

The work information D3 is stored in the storage unit 22 in association with each restaurant registered in the facility information D1. FIG. 4 shows the work information D3 of the restaurant S1. As shown in FIG. 4, the work information D3 includes information on the work schedule of each staff member working at the restaurant S1. In the example shown in FIG. 4, the work schedules of the five staff members X1 to X5 who work at the restaurant S1 are registered. Further, in the example shown in FIG. 4, the work schedules of the kitchen staff X1 and X2 in charge of cooking and the customer service staff X3, X4 and X5 in charge of the hall are registered.

In addition, the work information D3 includes information on "the number of staff" and "the number of people that can be accepted". The number of staff is information indicating the total number of staff per day. For example, in the restaurant S1, since the staff members X1, X3, and X4 work on "September 1, 2020", "3" is registered in the number of staff members on "September 1, 2020". Further, for example, since staff members X1 to X5 work on "September 4, 2020", "5" is registered in the number of staff members on "September 4, 2020". The control unit 21 calculates the total number of staff scheduled to go to work every day and registers it in the work information D3.

The acceptable number of people is information indicating the total number of users that the restaurant S1 can accept. The acceptable number of people is calculated according to the number of staff. Generally, in a restaurant, the larger the number of staff working, the more users can be provided with services. Therefore, the acceptable number of people may be calculated based on, for example, the number of users who can handle the service by one staff member (hereinafter, also referred to as the standard number of users). For example, if the number of users that can be serviced by one staff member is set to eight, "24" (= 3 x 8) is registered as the number of people that can be accepted on "September 1, 2020". "40" (= 5 x 8) is registered as the number of people that can be accepted on "September 4, 2020". The standard number of users may be set according to the number of seats in the restaurant S1 or may be set according to the number of staff in charge of customer service. For example, if 10 tables (40 seats) for 4 people are arranged in restaurant S1 and 5 staff members can handle up to 40 users, the number of users per staff member (standard number of users). ) Is 8 people. The control unit 21 calculates the acceptable number of people on each day based on the reference number of users and registers it in the work information D3. The standard number of users is set by the manager of the restaurant S1. The manager determines the number of staff each day and the number of standard users based on, for example, the ability of the staff, the labor cost of the staff, the sales of the restaurant S1, the reservation status, and the like.

As another embodiment, a part or all of the facility information D1, the reservation information D2, and the work information D3 may be stored in another server accessible from the information processing device 2 via the communication network N1. .. In this case, the control unit 21 of the information processing apparatus 2 may acquire the information from the other server and execute each process such as information processing (see FIG. 8) described later.

Further, the storage unit 22 has a search condition setting page P1 (see FIG. 5) and a search result page P2 (FIGS. 6 and 7) included in the reservation site (for example, a restaurant reservation site) displayed on the user terminal 3. Layout data and image data for generating various web pages such as (see) are also stored. In the present embodiment, the control unit 21 of the information processing apparatus 2 generates the various web pages and transmits the information of the web pages to the user terminal 3, thereby causing the various web pages to be transmitted to the user terminal 3. It is possible to display a web page. Further, as another embodiment, the control unit 21 of the information processing apparatus 2 transmits data necessary for displaying the various web pages to the user terminal 3, thereby transmitting the data necessary for displaying the various web pages to the user terminal 3. May display the various web pages.

The reservation site may be a collection of web pages belonging to one preset domain, but for example, web pages belonging to a plurality of domains stored in the storage unit 22 of the same information processing apparatus 2. The aggregate of the above may be regarded as the reservation site. Further, the various pages included in the reservation site may be distributed and stored in a plurality of servers.

Further, the storage unit 22 stores a control program such as an information processing program for causing the control unit 21 to execute information processing (see FIG. 8) described later. For example, the information processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive included in the information processing device 2. It is stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the information processing device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

By the way, conventionally, in order to increase sales, various measures have been implemented in restaurants to increase the number of users who reserve restaurants. However, in the past, the purpose was to increase the number of users and increase sales, and the profits of restaurants were not taken into consideration. Therefore, for example, if the number of staff at the restaurant is large even if the number of users increases, the labor cost may increase and the profit of the restaurant may not increase or decrease. As described above, with the conventional technology, it is difficult to increase the profit while increasing the number of users of the restaurant. On the other hand, in the information processing apparatus 2 according to the present embodiment, it is possible to increase the profit while increasing the number of users of the restaurant.

Specifically, as shown in FIG. 1, the control unit 21 includes a reception processing unit 211, a search processing unit 212, a reservation processing unit 213, a first acquisition processing unit 214, a second acquisition processing unit 215, and a calculation processing unit 216. , Includes various processing units such as output processing unit 217. The control unit 21 functions as the various processing units by executing various processes according to the information processing program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The information processing program may be a program for allowing a plurality of processors to function as the processing unit.

The reception processing unit 211 receives a search request including search conditions such as an area, a date of use (date of visit), and the number of users from the user terminal 3. The area, usage date, and number of users information received by the reception processing unit 211 are used in the search processing executed by the search processing unit 212 to search for a restaurant that can be reserved.

For example, the reception processing unit 211 causes the user terminal 3 to display the search condition setting page P1 (see FIG. 5). The search condition setting page P1 includes an area input field K11 for inputting a desired area, a store visit date input field K12 for inputting a desired use date (visit date), a user number input field K13 for inputting the number of users, and the like. .. The search condition setting page P1 may be capable of inputting information such as a store visit time (reservation time) and a cooking genre.

When the user inputs each of the above information on the search condition setting page P1 and presses the "decision" decision button K15, the reception processing unit 211 receives the search request from the user terminal 3.

The search processing unit 212 executes a search process for searching a restaurant when the search request is received by the reception processing unit 211. Specifically, the search processing unit 212 searches for restaurants that satisfy the search conditions in the search processing. For example, the search processing unit 212 extracts a restaurant that exists in the area and can be reserved by the visit date and the number of users from the plurality of restaurants registered in the facility information D1 (see FIG. 2). ..

Further, the search processing unit 212 outputs the search result of the search processing. Specifically, the search processing unit 212 causes the user terminal 3 to display the search result page P2 (see FIGS. 6 and 7) by transmitting the search result to the user terminal 3. As a result, on the user terminal 3, the user can select the restaurant for which reservation is desired from the restaurants displayed as the search result.

On the search result page P2 (see FIGS. 6 and 7), information (restaurant information R2) of each restaurant satisfying the search condition is displayed in a list. In each restaurant information R2, an outline of the restaurant, an image, a detail button K22 for displaying a detail page of the restaurant, a reservation button K23 for making a reservation request, and the like are displayed. When there is a restaurant for which reservation is desired on the search result page P2, the user presses the reservation button K23 of the corresponding restaurant information R2 to make a reservation request. On the other hand, when the search result page P2 does not have a restaurant for which reservation is desired, the user presses the condition change button K21. When the condition change button K21 is pressed, the reception processing unit 211 redisplays the search condition setting page P1 (see FIG. 5) and accepts the search condition change operation from the user.

The reservation processing unit 213 receives a reservation request for the restaurant to be reserved from the user, and executes the reservation processing when the restaurant can be reserved. In the reservation processing, the reservation processing unit 213 registers the reservation contents in the reservation information D2 (see FIG. 3) corresponding to the restaurant to be reserved (here, the restaurant S1). Further, the reservation processing unit 213 calculates the total number of reserved people for each visit date and registers it in the number of users of the reservation information D2. The reservation processing unit 213 updates the number of users of the reservation information D2 every time the reservation is accepted or the reservation is canceled.

The reservation processing unit 213 can cancel or automatically cancel the reservation registered in the reservation information D2 according to the operation of the user terminal 3. When the reservation processing is completed, the reservation processing unit 213 sends, for example, a reservation completion email to the user terminal 3 and the facility terminal 4.

The first acquisition processing unit 214 acquires the number of users on the reservation target date of the restaurant. Specifically, the first acquisition processing unit 214 refers to the reservation information D2 (see FIG. 3), and the store visit date (reservation target date) included in the search conditions corresponding to the search request received by the reception processing unit 211. The number of the above-mentioned users is acquired. For example, when the user inputs "September 2, 2020" on the search condition setting page P1 (see FIG. 5) and the search processing unit 212 searches for a restaurant S1 that satisfies the search conditions. The first acquisition processing unit 214 refers to the reservation information D2 (see FIG. 3) corresponding to the restaurant S1 as the number of users of the restaurant S1 on “September 2, 2020” (reservation target date). Acquire "14 people". The first acquisition processing unit 214 acquires the number of users on the reservation target date for each restaurant searched by the search processing unit 212. The first acquisition processing unit 214 is an example of the first acquisition processing unit of the present invention.

The second acquisition processing unit 215 acquires the number of staff of the restaurant on the reservation target day. Specifically, the second acquisition processing unit 215 refers to the work information D3 (see FIG. 4) and visits the store (reservation target date) included in the search conditions corresponding to the search request received by the reception processing unit 211. Obtain the number of staff members. For example, when the user inputs "September 2, 2020" on the search condition setting page P1 (see FIG. 5) and the search processing unit 212 searches for a restaurant S1 that satisfies the search conditions. The second acquisition processing unit 215 refers to the work information D3 (see FIG. 4) corresponding to the restaurant S1 as the number of staff of the restaurant S1 on “September 2, 2020” (reservation target date). Get "3 people". The second acquisition processing unit 215 acquires the number of staff on the reservation target date for each restaurant searched by the search processing unit 212. The second acquisition processing unit 215 is an example of the second acquisition processing unit of the present invention.

The calculation processing unit 216 calculates the number of users (the acceptable number of people) that the restaurant can accept on the reservation target day based on the number of staff acquired by the second acquisition processing unit 215. Specifically, the calculation processing unit 216 calculates the result of multiplying the number of staff by the reference number of users as the acceptable number of people. As described above, the reference number of users is, for example, the number of users who can provide services by one staff member. The calculation processing unit 216 registers the calculated number of people that can be accepted in the work information D3 (see FIG. 4). The calculation processing unit 216 may calculate the number of people that can be accepted on the reservation target date when the reception processing unit 211 receives the search request, and the work schedule of each staff member is registered in the work information D3. At that point, the number of people that can be accepted on each day may be calculated. The calculation processing unit 216 is an example of the calculation processing unit of the present invention.

The output processing unit 217 has a privilege regarding the use of the restaurant on the reservation target day based on the number of users acquired by the first acquisition processing unit 214 and the acceptable number of people calculated by the calculation processing unit 216. Output information. Specifically, the output processing unit 217 displays the discount information M2 (an example of the privilege information of the present invention) corresponding to the reservation target date on the search result page P2. For example, the output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people (hereinafter, also referred to as the user ratio) is less than the threshold value. The output processing unit 217 is an example of the output processing unit of the present invention.

For example, when the threshold value is set to 0.5 and the reservation target date (visit date) is "September 2, 2020", the output processing unit 217 describes the number of people (24 people) that can be accepted. "0.58" (= 14/24) is calculated as the ratio of the number of users (14 people). In this case, the output processing unit 217 does not display the discount information M2 for the restaurant S1 on the search result page P2 because the user ratio is equal to or higher than the threshold value (see FIG. 6).

On the other hand, for example, when the threshold value is set to 0.5 and the reservation target date (store visit date) is "September 3, 2020", the output processing unit 217 is the number of people that can be accepted (the number of people that can be accepted. "0.37" (= 12 ÷ 32) is calculated as the ratio of the number of users (12 people) to 32 people). In this case, since the user ratio is less than the threshold value, the output processing unit 217 displays the discount information M2 for the restaurant S1 on the search result page P2 (see FIG. 7). In this way, the control unit 21 displays the discount information M2 when the number of users is small relative to the number of people that can be accepted, thereby prompting the users to make a reservation and increasing the number of users of the restaurant S1.

Here, the threshold value is set for each restaurant by, for example, a balance between the expected number of users who make a reservation and the expected number of customers (walk-in customers) who come to the store without making a reservation. For example, in the restaurant S1, when 20 out of 40 seats are reserved for walk-in customers and the remaining 20 seats are registered on the reservation site for reservation, the threshold value is set to 0.5. To. For example, in the restaurant S2, which prioritizes reserved customers over walk-in customers, 12 out of 40 seats are reserved for walk-in customers, and the remaining 28 seats are registered on the reservation site for reservation. Is set to 0.7 (= 28 ÷ 40). The manager of each restaurant can set the threshold value in advance and can change the set threshold value.

The privilege information of the present invention may be discount information M2 (discount coupon in FIG. 7) that discounts the food and drink charges of a restaurant by a predetermined amount (for example, 500 yen) or a predetermined discount rate (for example, 10%), or is specific. It may be cooking service information that provides food (for example, dessert, drink) free of charge, or it may be point information that a restaurant gives to a user.

As another embodiment, the output processing unit 217 may output the discount information M2 according to the ratio of the number of users (user ratio) to the acceptable number of people. Specifically, the output processing unit 217 sets the discount rate of the discount information M2 higher as the user ratio is lower, and sets the discount rate of the discount information M2 lower as the user ratio is higher. For example, in the restaurant S1, when the user ratio of "September 3, 2020" is "0.37" (= 12 ÷ 32), the output processing unit 217 has a discount information M2 that reduces the food and drink charges by 15%. Is output, and when the user ratio of "September 5, 2020" is "0.45" (= 18 ÷ 40), the output processing unit 217 outputs discount information M2 that reduces food and drink charges by 10%. do. As described above, the output processing unit 217 urges the user to make a reservation by expanding the service provided to the user as the number of reservations (the number of users) with respect to the number of acceptable persons corresponding to the number of staff is smaller.

Further, as another embodiment, the output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people is less than the threshold value and the reservation target date is a specific day. You may. For example, a restaurant may want to secure reservation customers early on specific days such as every Friday and Saturday, the end of each month, and event days. In such a case, the output processing unit 217 may be configured to output the discount information M2 when the reservation target date is a specific day and not to output the discount information M2 when the reservation target date is other than the specific date. On the other hand, restaurants may have many walk-in customers on specific days such as every Friday and Saturday, the end of each month, and event days, and may want to accept many walk-in customers. In such a case, the output processing unit 217 does not output the discount information M2 when the reservation target date is a specific day, and outputs the discount information M2 when the reservation target date is other than the specific date. May be good.

Further, as another embodiment, the output processing unit 217 may output the discount information M2 on a predetermined day. For example, on specific days such as every Friday and Saturday, the end of every month, and event days, it is conceivable that many reservation applications will be made to restaurants even if there are no benefits such as discount services. Therefore, when the reservation target date is the specific day, the output processing unit 217 does not output the discount information M2 until immediately before the reservation target date (for example, the previous day), and the day before the reservation target date (the present invention). The discount information M2 may be output on an example of the predetermined day of the above. For example, in restaurant S1, the user sets "September 5, 2020 (Saturday)" as a condition for visiting the store (see Fig. 5) at the present time ("Tuesday, September 1, 2020"). When a search request is made, the output processing unit 217 does not output the discount information M2 at this time. On the other hand, if the user makes a search request at the present time ("September 4, 2020 (Friday)") with "September 5, 2020 (Saturday)" set as the condition for visiting the store. The output processing unit 217 outputs the discount information M2 at the present time. As a result, if there is a reservation slot immediately before, it is possible to easily accept the last reservation by providing a discount service.

The predetermined date of the present invention is not limited to the day before the specific date, and may be set according to the reservation target date. For example, when the reservation target date is an event date, the predetermined date may be one week or one month before the event date. In this case, the output processing unit 217 does not output the discount information M2 before the predetermined date, but outputs the discount information M2 after the predetermined date.

When the user presses the reservation button K23 of the restaurant S1 on the search result page P2 shown in FIG. 7 to make a reservation request, the reservation processing unit 213 accepts the reservation request of the restaurant S1 and makes a reservation for the restaurant S1. Execute the process. When a new reservation is accepted and the reservation information D2 is updated, the output processing unit 217 executes a process of outputting the discount information M2 based on the updated number of users. Then, the output processing unit 217 repeats the process of outputting the discount information M2 until the ratio of the number of users to the acceptable number of people becomes equal to or higher than the threshold value.

[User terminal 3]
As shown in FIG. 1, the user terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The user terminal 3 is an information processing device such as a mobile phone, a smartphone, a tablet terminal, or a personal computer.

The communication I / F 34 connects the user terminal 3 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the information processing device 2 and the facility terminal 4 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 32 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 32. Specifically, the browser program is a control program for causing a control unit 31 to execute communication processing with an external device such as an information processing device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Further, it is also conceivable that the browser program is a dedicated application for executing communication processing with the information processing apparatus 2 according to a predetermined communication protocol. In addition, other information such as map data may be stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 displays a web page provided from the information processing device 2 via the communication network N1 on the operation display unit 33, and executes a browser process for inputting an operation for the operation display unit 33 to the information processing device 2. It is possible. That is, the user terminal 3 can function as an operation terminal of the information processing apparatus 2 by executing the browser program by the control unit 31. A part or all of the processing unit included in the control unit 31 may be composed of an electronic circuit.

For example, in the user terminal 3, when a user operation for requesting access to a predetermined URL corresponding to the reservation site of the reservation service provided by the information processing system 1 is performed, the control unit 31 may perform a user operation. The data of the web page of the reservation site is acquired from the information processing device 2, and the operation display unit 33 displays the web page of the reservation site. For example, the access request to the predetermined URL is performed by a selection operation from a list of websites registered in advance, a selection operation from search results on an information retrieval site, a text input operation, or the like. Further, when the dedicated application corresponding to the information processing device 2 is installed in the user terminal 3, the user of the user terminal 3 performs an operation to start the dedicated application, thereby causing the operation display unit 33 to perform the operation. The web page of the reservation site is displayed.

Then, by operating the user terminal 3, the user sets desired search conditions on the search condition setting page P1 (see FIG. 5) of the reservation site, requests a restaurant search, and requests a search for restaurants, and a search result page. You can browse P2 (see FIGS. 6 and 7). Further, the user can select a desired restaurant from the restaurants presented as the search result and apply for a reservation (reservation request).

[Facility terminal 4]
As shown in FIG. 1, the facility terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The facility terminal 4 is an information processing device such as a tablet terminal or a personal computer. The facility terminal 4 may further have the same functions as the information processing device 2, or may be an information processing device integrated with the information processing device 2.

The communication I / F 44 connects the facility terminal 4 to the communication network N1 by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the information processing device 2 and the user terminal 3 via the communication network N1. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 42. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the information processing device 2 according to a communication protocol such as HTTP. Further, it is also conceivable that the browser program is a dedicated application for executing communication processing with the information processing apparatus 2 according to a predetermined communication protocol.

Further, the storage unit 42 stores reservation management information (not shown) for managing reservations corresponding to restaurants. The reservation management information includes information such as the date of visit, the name of the person making the reservation, the number of people making a reservation, and the table. The reservation management information may be reservation information D2 (see FIG. 3). That is, the reservation information D2 may be stored in the information processing device 2 or may be stored in the facility terminal 4.

Further, the storage unit 42 stores information (shift information) regarding the work schedule of the staff of the restaurant. The shift information includes information such as the name of each staff member and the scheduled work date. The shift information may be work information D3 (see FIG. 4). That is, the work information D3 may be stored in the information processing device 2 or may be stored in the facility terminal 4.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the facility terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, the control unit 41 functions as the browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 displays a web page provided from the information processing device 2 via the communication network N1 on the operation display unit 43, and executes a browser process for inputting an operation for the operation display unit 43 to the information processing device 2. It is possible. That is, the facility terminal 4 can function as an operation terminal of the information processing apparatus 2 by executing the browser program by the control unit 41. A part or all of the processing units included in the control unit 41 may be composed of an electronic circuit.

For example, in the facility terminal 4, when a user operation for making an access request to a predetermined URL corresponding to the work management site provided by the information processing system 1 is performed, the control unit 41 causes the information processing device 2 to perform the user operation. The data of the web page of the work management site is acquired from the above, and the web page (not shown) of the work management site is displayed on the operation display unit 43. When the manager of the restaurant inputs the work schedule of each staff member on the web page, the control unit 21 of the information processing apparatus 2 acquires the input data and registers it in the work information D3. The restaurant manager can operate the facility terminal 4 to register and change the work schedule of the work information D3.

[Information processing]
Hereinafter, the information processing executed in the information processing system 1 will be described with reference to FIG. Specifically, in the present embodiment, the information processing is executed by the control unit 21 of the information processing apparatus 2. Further, the control unit 21 can execute information processing in parallel corresponding to each of the user terminals 3 according to the access from each of the user terminals 3. The control unit 21 may end the information processing in the middle by a predetermined operation of the user terminal 3.

The present invention can be regarded as an invention of an information processing method for executing one or a plurality of steps included in the information processing. Further, one or a plurality of steps included in the information processing described here may be omitted as appropriate. The execution order of each step in the information processing may be different as long as the same action and effect are produced. Further, here, a case where each step in the information processing is executed by the control unit 21 will be described as an example, but an information processing method in which each step in the information processing is distributed and executed by one or a plurality of processors. Can also be considered as another embodiment.

First, in step S11, the control unit 21 determines whether or not the restaurant search request has been accepted from the user terminal 3. Specifically, the control unit 21 is an area and a visit date entered by the user on the search condition setting page P1 (see FIG. 5) of the reservation site (for example, a restaurant reservation site) displayed on the user terminal 3. , Judge whether the search condition including the number of users is accepted. The search condition may include information such as a store visit time, a cooking genre, and a budget. When the control unit 21 receives the search request from the user terminal 3 (S11: Yes), the process proceeds to step S12. The control unit 21 waits until the search request is received from the user terminal 3 (S11: No).

Next, in step S12, the control unit 21 searches for a restaurant that satisfies the search condition from among the plurality of restaurants included in the facility information D1 (see FIG. 2). In the example shown in FIG. 5, the control unit 21 belongs to the area of "Ginza" and searches for restaurants that can be reserved by the number of users of "4 people" on "September 2, 2020".

Next, in step S13, the control unit 21 determines whether or not there is a restaurant that can be reserved under the search conditions. If there is a restaurant that can be reserved in the facility information D1 (S13: Yes), the process proceeds to step S14. On the other hand, when there is no restaurant that can be reserved in the facility information D1 (S13: No), the process proceeds to step S131. For example, a restaurant with a vacant reservation frame at the present time is determined to be a restaurant that can be reserved. Even if the reservation frame is filled at the moment, the restaurant that is set to allow the acceptance of the reservation request for the request reservation in the reservation method setting (not shown) is judged to be a restaurant that can be reserved. May be good.

In step S14, the control unit 21 extracts a restaurant that can be reserved from the facility information D1. For example, the control unit 21 extracts a restaurant that belongs to the Ginza area and can be reserved by four users on September 2, 2020 from a plurality of restaurants registered in the facility information D1. ..

Next, in step S15, the control unit 21 acquires the number of users on the reserved restaurant target date (the visit date) of the extracted restaurant. Specifically, the control unit 21 acquires the number of users of each restaurant on the day of the visit with reference to the reservation information D2 (see FIG. 3). For example, when the visit date is "September 2, 2020", the control unit 21 acquires "14 people" as the number of users of the restaurant S1. The control unit 21 acquires the number of users on the day of the visit for each of the extracted restaurants. Step S15 is an example of the first acquisition step.

Next, in step S16, the control unit 21 acquires the number of staff members on the reserved restaurant target date (the visit date) of the extracted restaurant. Specifically, the control unit 21 acquires the number of staff of each restaurant on the day of the visit with reference to the work information D3 (see FIG. 4). For example, when the visit date is "September 2, 2020", the control unit 21 acquires "3 people" as the number of staff of the restaurant S1. The control unit 21 acquires the number of staff on the day of the visit for each of the extracted restaurants. Step S16 is an example of the second acquisition step.

Next, in step S17, the control unit 21 calculates the number of users (the number of people that can be accepted) that the restaurant can accept on the reservation target date (the day of the visit) based on the acquired number of staff. Specifically, the control unit 21 calculates the result of multiplying the number of staff by the reference number of users as the acceptable number of people. For example, in the restaurant S1, when the number of users that one staff member can handle is eight, the standard number of users is set to eight. When the standard number of users of the restaurant S1 is set to eight, the control unit 21 calculates "24" as the acceptable number of "September 2, 2020" of the restaurant S1. The control unit 21 registers the calculated number of people that can be accepted in the work information D3 (see FIG. 4). Step S17 is an example of a calculation step.

Next, in step S18, the control unit 21 determines whether or not the ratio of the number of users (user ratio) to the acceptable number of people is less than the threshold value. When the user ratio is less than the threshold value (S18: Yes), the process proceeds to step S19. On the other hand, when the user ratio is equal to or higher than the threshold value (S18: No), the process proceeds to step S181. The threshold value is preset by the manager of each restaurant. For example, when the administrator wants to give priority to the reserved customer over the walk-in customer, the administrator sets the threshold value high so that the user who performs the reservation search can easily give the privilege. On the other hand, for example, when the administrator wants to give priority to the walk-in customer over the reserved customer, the administrator sets the threshold value low to make it difficult to give the privilege to the user who performs the reservation search.

For example, when the reservation target date (visit date) is "September 2, 2020", the control unit 21 sets the ratio of the number of users (14 people) to the acceptable number of people (24 people) for the restaurant S1. Calculate "0.58". When the threshold value is set to 0.5, the control unit 21 determines that the user ratio corresponding to "September 2, 2020" is equal to or higher than the threshold value. On the other hand, for example, when the reservation target date (visit date) is "September 3, 2020", the control unit 21 has the number of users (12) for the restaurant S1 with respect to the number of people (32) that can be accepted. Calculate "0.37" as the ratio of people). When the threshold value is set to 0.5, the control unit 21 determines that the user ratio corresponding to "September 3, 2020" is less than the threshold value. The control unit 21 executes a determination process of calculating the user ratio and comparing it with the threshold value for each extracted restaurant.

In step S19, the control unit 21 outputs the discount information M to the search result page P2. For example, as shown in FIG. 7, the control unit 21 causes the user terminal 3 to display the search result page P2, and the discount information is associated with the restaurant S1 in which the user ratio is less than the threshold value on the search result page P2. Display M2. Step S19 is an example of an output step.

On the other hand, in step S181, the control unit 21 causes the user terminal 3 to display the search result page P2 (see FIG. 6) for the restaurant S1 without outputting the discount information M. The control unit 21 displays the discount information M on the search result page P2 for the restaurants whose user ratio is less than the threshold value among the extracted restaurants. The control unit 21 may repeatedly execute the processes of steps S15 to S19 and S181 described above for each extracted restaurant. After steps S19 and S181, the process proceeds to step S20.

In step S20, when the control unit 21 receives a reservation request from the user to the restaurant on the search result page P2, the control unit 21 executes the reservation process. For example, when the user presses the reservation button K23 included in the restaurant information R2 of the restaurant S1 on the search result page P2 shown in FIG. 7, the control unit 21 completes the reservation process of the restaurant S1 to complete the reservation. Notify the user terminal 3 and the facility terminal 4 of the restaurant S1 of the mail.

If, as a result of the search process, there is no restaurant that can be reserved in step S13 (S13: No), in step S131, the control unit 21 indicates that the restaurant that can be reserved does not exist. Present the search results to the user and request changes to the search conditions. After that, the process proceeds to step S132.

In step S132, the control unit 21 determines whether or not the change of the search condition has been accepted. When it is determined that the control unit 21 has accepted the change of the search condition (S132: Yes), the process returns to step S12. Returning to step S12, the control unit 21 executes the search process again based on the changed search condition. On the other hand, when the control unit 21 determines that the change of the search condition is not accepted (S132: No), the control unit 21 ends the information processing. For example, when the user presses the cancel button K24 on the search result page P2 (see FIG. 7), the control unit 21 ends the information processing. As described above, the control unit 21 executes the information processing.

As described above, the information processing apparatus 2 according to the present embodiment acquires the number of users of the restaurant on the reservation target date and the number of staff of the restaurant on the reservation target date, and is based on the number of staff. Then, the number of users that can be accepted by the restaurant on the reservation target date is calculated. Further, the information processing apparatus 2 outputs privilege information regarding the use of the restaurant on the reservation target date based on the number of users and the number of people that can be accepted. For example, the information processing apparatus 2 outputs discount information when the ratio of the number of users to the acceptable number of people is less than the threshold value. According to this configuration, for example, in the restaurant S1, when the ratio of reserved customers among the number of users (acceptable number) that can be accepted by five staff members is less than the threshold value, the discount information M is provided. It can be presented to the user to encourage a reservation. As a result, it is possible to secure the number of customers commensurate with the number of staff, and it is possible to secure sales commensurate with the labor cost. Therefore, it is possible to increase profits while increasing the number of restaurant users.

Further, for example, when the number of users per staff member is larger than the predetermined number, the discount information M may not be output. As a result, the number of reservations can be suppressed, so that overwork of staff can be prevented and deterioration of service quality can be prevented.

Further, by presenting the discount information M to the user, it becomes easier for the user to make a reservation, so that the number of operations such as a search and a reservation request by the user can be reduced. Therefore, it is possible to reduce communication traffic related to search processing and reservation processing, and to make effective use of computer resources.

The information processing system of the present invention is not limited to the above-described embodiment. Other embodiments of the present invention will be described below.

In each of the above-described embodiments, the control unit 21 has acquired the number of users on the reservation target date. As another embodiment, the control unit 21 may acquire the number of past users. For example, the control unit 21 may acquire the number of past users such as the day before the store visit date set by the user as the search condition, the same day as the store visit date, the day of the week, and the event date. In this case, the control unit 21 outputs the discount information M2 when the ratio of the number of users in the past to the acceptable number of people is less than the threshold value. That is, the control unit 21 may execute the output process of the discount information M2 based on the history information.

Further, in each of the above-described embodiments, the control unit 21 acquires the number of users and the number of staff on the reservation target date (store visit date), calculates the number of people that can be accepted on the reservation target date based on the number of staff, and describes the above. The discount information M2 is output when the ratio of the number of users to the number of acceptable people is less than the threshold value. As another embodiment, the control unit 21 acquires the number of users and the number of staff on the target day of use, calculates the number of people that can be accepted on the target day of use based on the number of staff, and the user with respect to the number of people that can be accepted. The discount information M2 may be output when the ratio of the numbers is less than the threshold value. That is, the facility of the present invention is not limited to the facility to be reserved by the user, and may be a facility used by the user without making a reservation. Further, the number of users is not limited to the number of reserved users, and may be the current number of customers visiting the store on the day. For example, the control unit 21 extracts restaurants that can be reserved on the day without accepting the search request of the user, acquires the number of users and the number of staff on the day, and can accept the restaurant based on the number of the staff. The number of people may be calculated, and the discount information M2 may be output when the ratio of the number of users to the acceptable number of people is less than the threshold value. The user may see the discount information M and make a reservation for the restaurant on the day of the visit, or may visit the restaurant without making a reservation. The above-mentioned reservation target date is an example of the usage target date of the present invention.

Further, as another embodiment, the control unit 21 acquires the number of users and the number of staff in the reservation target time zone (store visit time zone), and calculates the number of acceptable people in the reservation target time zone based on the number of staff. , The discount information M2 may be output when the ratio of the number of users to the acceptable number of people is less than the threshold value. If a time zone (reserved time) can be set in the search conditions, the number of users may differ depending on the time zone. Therefore, the control unit 21 may be configured to output the discount information M2 for each reservation target time zone.

For example, as shown in FIG. 9, the reservation information D2 may include the reservation time. The reservation time is an available time during which the user can use the restaurant, and includes a usage start time for starting the use and a usage end time for ending the use. When the available time is set to the 2-hour system in the restaurant S1, the time 2 hours after the usage start time is registered as the usage end time. When the reservation processing unit 213 receives the reservation request of the user, the reservation processing unit 213 registers the use start time and the use end time in the reservation information D2. Further, the reservation processing unit 213 calculates the total number of reserved people for each time zone and registers it in the reserved number information D4 as the number of users.

FIG. 10 shows an example of the reserved number of people information D4. The reservation number information D4 includes information on the date of visit, the time zone, and the number of users. The time zone is set to a predetermined time interval. Here, the time zone is set to one hour interval. The reservation processing unit 213 calculates the total number of reserved people in each time zone for each hour based on the reservation information D2 shown in FIG. 9, and registers it in the number of users of the reserved number of people information D4.

The first acquisition processing unit 214 acquires the number of users in the reservation target time zone of the restaurant. Specifically, the first acquisition processing unit 214 refers to the reservation number information D4 (see FIG. 10), and the store visit date and time (reservation target time) included in the search conditions corresponding to the search request received by the reception processing unit 211. Acquire the number of users of the band). For example, a user inputs "September 2, 2020" on the search condition setting page P1 and "19:00" on the visit time, and the search processing unit 212 satisfies the search condition. When S1 is searched, the first acquisition processing unit 214 refers to the reservation number information D4 (see FIG. 10) corresponding to the restaurant S1 and "September 2, 2020 19: 00-20: 00". Acquire "14 people" as the number of users of the restaurant S1. Further, for example, the user inputs "September 2, 2020" on the search condition setting page P1 and "20:00" on the store visit time, and the search processing unit 212 satisfies the search condition. When the store S1 is searched, the first acquisition processing unit 214 refers to the reservation number information D4 (see FIG. 10) corresponding to the restaurant S1 and "September 2, 2020 20: 00-21: 00. As the number of users of the restaurant S1 of "", "7 people" is acquired.

The second acquisition processing unit 215 acquires the number of staff of the restaurant in the reservation target time zone. When the number of staff differs depending on the time zone, the second acquisition processing unit 215 acquires the number of staff corresponding to the visit time.

The calculation processing unit 216 calculates the number of users (the number of people that can be accepted) that the restaurant can accept during the reservation target time zone, based on the number of staff members acquired by the second acquisition processing unit 215.

The output processing unit 217 relates to the use of the restaurant in the reservation target time zone based on the number of users acquired by the first acquisition processing unit 214 and the acceptable number of people calculated by the calculation processing unit 216. Output privilege information. Specifically, when the ratio of the number of users (user ratio) to the acceptable number of people is less than the threshold value, the output processing unit 217 searches for the discount information M2 corresponding to the reservation target time zone on the search result page. Display on P2.

For example, when the threshold value is set to 0.5 and the reservation target date and time (store visit date and time) is "19:00 on September 2, 2020", the output processing unit 217 can accept the number of people (24 people). ) Is calculated as "0.58" as the ratio of the number of users (14 people). In this case, the output processing unit 217 does not display the discount information M2 for the restaurant S1 on the search result page P2 because the user ratio is equal to or higher than the threshold value.

On the other hand, for example, when the threshold value is set to 0.5 and the reservation target date and time (store visit date and time) is "20:00 on September 2, 2020", the output processing unit 217 receives the acceptance. "0.29" is calculated as the ratio of the number of users (7 people) to the possible number of people (24 people). In this case, since the user ratio is less than the threshold value, the output processing unit 217 causes the restaurant S1 on the search result page P2 to display the discount information M2. In this way, by displaying the discount information M2 corresponding to a predetermined time zone, it is possible to increase the number of reservations in the time zone. In addition, since it is possible to suppress variations in the number of visitors to each time zone, it is possible to improve work efficiency and increase sales. The reservation target time zone is an example of the usage target time zone of the present invention.

The output processing unit 217 may display the discount information M2 on the search result page P2 for each reservation target time zone corresponding to the reservation target date. For example, the output processing unit 217 displays the restaurant information R2 of the restaurant S1 on the search result page P2 in each time zone (18:00 to 19:00, 19:00 to 20:00, 20:00 to 21:00, 21:00 to 22:00). ) Reservation availability information (vacant seat information) and the presence / absence of discount information M2 associated with each time zone may be displayed.

Further, the output processing unit 217 may output the discount information M2 when the number of users is less than the acceptable number of users and the reservation target time zone is the specific time zone. For example, the output processing unit 217 outputs the discount information M2 when the number of users is less than the acceptable number of users and the reservation target time zone is the lunch time or dinner time zone. Further, for example, when the number of users is less than the acceptable number of users and the reservation target time zone is a time zone other than lunch time or a time zone other than dinner time, the output processing unit 217 may be used. The discount information M2 may be output.

In each of the above-described embodiments, the output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people is less than the threshold value. As another embodiment, the output processing unit 217 may output the discount information M2 when the number of users is less than the acceptable number of users. For example, in the restaurant S1, when the number of people that can be accepted on "September 3, 2020" is "32" and the number of users is less than 32, the output processing unit 217 receives discount information. M2 may be output. Here, the acceptable number of people may be the number of people who can accept the reservation person. For example, in the restaurant S1 where the number of people who can accept reservations for "September 3, 2020" is set to 15, and the number of reservations is 12 at the present time, the output processing unit 217 , Outputs the discount information M2 corresponding to "September 3, 2020".

Further, as another embodiment, the output processing unit 217 determines whether or not to display the discount information M2 based on the assumed total sales or the assumed unit sales on the reservation target date or the reservation target time zone. May be good. For example, the output processing unit 217 is when the ratio of the number of users to the acceptable number of people (user ratio) is less than the threshold value, or when the number of users is less than the acceptable number of people, and , The discount information M2 is determined to be displayed when the estimated total sales or the estimated unit sales on the reservation target date or the reservation target time zone is less than the predetermined sales, and the estimated total sales on the reservation target date or the reservation target time zone. Alternatively, if the assumed unit sales are equal to or greater than the predetermined sales, it is determined not to display the discount information M2. That is, it may be added to the condition that the output processing unit 217 outputs the discount information M2 that the estimated total sales or the assumed unit sales on the reservation target date or the reservation target time zone are less than the predetermined sales. Thereby, for example, when the sales are low and it is necessary to secure new customers, the discount information M2 can be presented to the user to prompt the user to make a reservation. Further, for example, when sales are high and it is not necessary to secure new customers, it is possible to improve the efficiency of business by suppressing the number of users.

Further, as another embodiment, the output processing unit 217 determines whether or not to display the discount information M2 based on the number of users or the number of reservations on the reservation target date or the reservation target time zone. May be good. For example, the output processing unit 217 is when the ratio of the number of users to the acceptable number of people (user ratio) is less than the threshold value, or when the number of users is less than the acceptable number of people, and , The discount information M2 is determined to be displayed when the number of users or the number of reservations on the reservation target date or the reservation target time zone is less than a predetermined number, and the user on the reservation target date or the reservation target time zone. It is determined that the discount information M2 is not displayed when the number or the number of reservations is equal to or more than the predetermined number. That is, it may be added to the condition that the output processing unit 217 outputs the discount information M2 that the number of users or the number of reservations on the reservation target date or the reservation target time zone is less than a predetermined number. Thereby, for example, when the number of reservations is small and it is necessary to secure new customers, the discount information M2 can be presented to the user to prompt the user to make a reservation. Further, for example, when the number of reservations is large and it is not necessary to secure new customers, it is possible to improve the efficiency of business by suppressing the number of reservations.

Further, as another embodiment, the calculation processing unit 216 may calculate the acceptable number of people based on the number of staff of the kitchen staff and the number of staff of the customer service staff (hall staff). Specifically, the calculation processing unit 216 can multiply the number of kitchen staff by the standard number of users to calculate the number of kitchens that can be accepted, and multiply the number of customer service staff by the standard number of users to accept customers. The number of people is calculated, and the calculation results are compared to determine whichever is smaller as the acceptable number of people.

FIG. 11 shows another example of work information D3. For example, the control unit 21 calculates the total number of kitchen staff and customer service staff individually for the staff scheduled to go to work every day, and registers them in the work information D3. Then, for example, when the number of users that one kitchen staff can handle is set to 6, the calculation processing unit 216 sets the number of kitchen acceptable persons on "September 1, 2020" to "6" (=). Register 1x6) and register "12" (= 2x6) in the number of people that can be accepted in the kitchen on "September 4, 2020". Further, for example, when the number of users that one customer service staff can handle is set to eight, the calculation processing unit 216 sets the number of customers that can be accepted on "September 1, 2020" to "16" (= 2). Register x8) and register "24" (= 3x8) in the number of people who can accept customer service on "September 4, 2020". The number of the standard users corresponding to the kitchen staff may be the same as the number of the standard users corresponding to the customer service staff, and the number of the standard users corresponding to the kitchen staff corresponds to the customer service staff. It may be larger than the standard number of users.

The calculation processing unit 216 reduces the number of people that can be accepted on "September 1, 2020" to the smaller of the number of people that can be accepted in the kitchen ("6") and the number of people that can accept customer service ("16") ("6"). Decide and register in work information D3. In addition, the calculation processing unit 216 sets the number of people that can be accepted on "September 4, 2020" to the smaller of the number of people that can be accepted in the kitchen ("12") and the number of people that can accept customer service ("24") ("12". ) And register it in the work information D3. The output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people determined by the calculation processing unit 216 is less than the threshold value. According to this configuration, it is possible to secure the number of customers according to the number of kitchen staff and customer service staff.

Further, as another embodiment, the calculation processing unit 216 may calculate the acceptable number of people based on the number of staff members and their abilities. For example, the standard number of users is set according to the ability of the staff. For example, if the staff's ability is high level, the standard number of users is set to 8 people, and if the staff's ability is medium level, the standard user number is set to 6 people, and the staff's ability is low level. In the case of, the standard number of users is set to four.

FIG. 12 shows another example of work information D3. For example, the control unit 21 calculates the total number of staff members scheduled to go to work by ability (high level, medium level, low level) every day and registers them in the work information D3. Then, the calculation processing unit 216 calculates the number of people that can be accepted by multiplying the number of staff by the number of standard users for each ability. For example, in "September 1, 2020", the calculation processing unit 216 multiplies the high-level staff number "2" by the high-level standard user number "8" to obtain "16", which is the number of medium-level staff. As a result of multiplying "1" by the standard number of users "6" at the middle level, the total number of people "22" is calculated and registered as the number of people that can be accepted. For example, in "September 4, 2020", the calculation processing unit 216 multiplies the high-level staff number "2" by the high-level standard user number "8" to obtain "16", which is a medium-level staff. The result of multiplying the number "2" by the number of medium-level standard users "6" is "12", and the result of multiplying the number of low-level staff "1" by the number of medium-level standard users "4" is "4". The total number of people "32" is calculated and registered as the number of people that can be accepted. The output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people determined by the calculation processing unit 216 is less than the threshold value. According to this configuration, it is possible to secure the number of customers according to the ability of each staff member.

Further, as another embodiment, the calculation processing unit 216 may calculate the acceptable number of people in each of the above-described embodiments in consideration of the staff (preparation staff) in charge of preparing food. The preparation staff performs preparation work such as preparation of dishes to be provided to users, for example, before the opening of a restaurant. In general, if there is a preparation staff, it is possible to prepare food in advance, so that it is possible to accept more customers.

FIG. 13 shows another example of work information D3. For example, the control unit 21 registers the presence / absence of the training staff in the work information D3 on a daily basis. The number of staff shown in FIG. 13 does not include the number of trained staff. The preparation staff may be a kitchen staff, a customer service staff, or a staff specializing in preparation. For example, the preparation staff prepares the food to be provided to the customer the next day. In the example shown in FIG. 13, the preparation staff registered on "September 2, 2020" performs the preparation work on "September 3, 2020" on the next day, and is registered on "September 3, 2020". The preparation staff will carry out the preparation work on "September 4, 2020" the next day. The calculation processing unit 216 calculates the number of people that can be accepted the next day depending on the presence or absence of the preparation work. The calculation processing unit 216 may calculate the number of people that can be accepted on the day depending on the presence or absence of the preparation work. Specifically, when the preparation staff performs the preparation work before the store opens, the calculation processing unit 216 increases the preset number of standard users to calculate the number of people that can be accepted. For example, when the number of users that one staff can handle the service (the standard number of users) is set to eight, and the preparation staff performs the preparation work on "September 2, 2020", The calculation processing unit 216 calculates "36 people" (= 4 x 9) by increasing the standard number of users to "9 people" for the acceptable number of people on "September 3, 2020". Since there is no preparation work by the preparation staff on "September 1, 2020", the calculation processing unit 216 has the standard number of users "8" for the number of people that can be accepted on "September 2, 2020". "24 people" (= 3 × 8) is calculated based on. In this way, by considering the preparation work by the preparation staff, it is possible to increase the number of people that can be accepted compared to the case where there is no preparation staff (see Fig. 4). It is possible to increase the number of store users.

As another embodiment, the calculation processing unit 216 may further calculate the acceptable number of people in consideration of the number of preparation staff. FIG. 14 shows another example of work information D3. For example, the control unit 21 calculates the total number of kitchen staff, customer service staff, and training staff individually for the staff scheduled to go to work every day, and registers them in the work information D3. The preparation staff shown in FIG. 14 may be a kitchen staff or a customer service staff, or may be a staff specializing in preparation. Then, for example, when the number of users that one kitchen staff can handle is set to 6, the calculation processing unit 216 sets the number of kitchen acceptable persons on "September 1, 2020" to "6" (=). Register 1x6) and register "12" (= 2x6) in the number of people that can be accepted in the kitchen on "September 4, 2020". Further, for example, when the number of users that one customer service staff can handle is set to eight, the calculation processing unit 216 sets the number of customers that can be accepted on "September 1, 2020" to "16" (= 2). Register x8) and register "24" (= 3x8) in the number of people who can accept customer service on "September 4, 2020". Further, for example, when the number of users that can be serviced by one preparation staff is set to 3, the calculation processing unit 216 sets the number of users that can be charged to "September 1, 2020" to "3" (= 1). Register x3) and register "6" (= 2x3) in the number of people that can be charged on "September 4, 2020". The number of the standard users corresponding to the kitchen staff, the standard number of users corresponding to the customer service staff, and the standard number of users corresponding to the preparation staff may be the same or different from each other. ..

The calculation processing unit 216 sets the number of people that can be accepted on "September 1, 2020" as the smaller of the number of people that can be accepted in the kitchen ("6") and the number of people that can accept customer service ("16") ("6"). , The total number of people (“9”), which is the sum of the number of people that can be charged (“3”), is determined and registered in the work information D3. In addition, the calculation processing unit 216 sets the number of people that can be accepted on "September 4, 2020" to the smaller of the number of people that can be accepted in the kitchen ("12") and the number of people that can accept customer service ("24") ("12". ) And the total number of people (“18”) that can be charged (“6”) are determined and registered in the work information D3. The output processing unit 217 outputs the discount information M2 when the ratio of the number of users to the acceptable number of people determined by the calculation processing unit 216 is less than the threshold value. According to this configuration, it is possible to secure the number of customers according to the number of kitchen staff, customer service staff, and preparation staff. The calculation processing unit 216 may determine the total number of people who can accept the kitchen, the number of people who can accept customer service, and the number of people who can accept the preparation as the number of people who can accept the kitchen.

The information processing system according to the present invention has a first acquisition processing unit that acquires the number of users on the target day or time zone of use of the facility, and the number of staff members of the facility on the target day of use or time zone of use. Based on the second acquisition processing unit to be acquired and the number of staff acquired by the second acquisition processing unit, the number of users that can be accepted by the facility on the usage target day or the usage target time zone is determined. The usage target date or the usage target time zone based on the calculation processing unit to be calculated, the number of users acquired by the first acquisition processing unit, and the acceptable number of people calculated by the calculation processing unit. It may be configured as a system including an output processing unit for outputting privilege information regarding the use of the facility. Further, in the information processing method according to the present invention, the first acquisition step of acquiring the number of users on the target day of use or the target time zone of the facility and the number of staff of the facility on the target date of use or the target time zone of the facility are used. Based on the number of staff members acquired by the second acquisition step and the second acquisition step, the number of users that can be accepted by the facility on the target day or the target time zone is calculated. Benefits related to reservations for the usage target date or the usage target time zone based on the calculation step to be performed, the number of users acquired by the first acquisition step, and the acceptable number of people calculated by the calculation step. The output step for outputting information may be executed by one or more processors.

1: Information processing system 2: Information processing device 3: User terminal 4: Facility terminal 211: Reception processing unit 212: Search processing unit 213: Reservation processing unit 214: First acquisition processing unit 215: Second acquisition processing unit 216: Calculation processing unit 217: Output processing unit

Claims (15)

The first acquisition processing unit that acquires the number of users on the target day or time of use of the facility,
A second acquisition processing unit that acquires the number of staff members of the facility on the target day of use or the target time zone of use.
A calculation processing unit that calculates the number of users that can be accepted by the facility on the usage target day or the usage target time zone based on the number of staff acquired by the second acquisition processing unit.
Benefits related to the use of the facility on the target date of use or the target time zone based on the number of users acquired by the first acquisition processing unit and the number of people that can be accepted calculated by the calculation processing unit. An output processing unit that outputs information and
Information processing system equipped with. The output processing unit outputs discount information corresponding to the usage target date or the usage target time zone as the privilege information.
The information processing system according to claim 1. The output processing unit outputs the discount information when the number of users is less than the acceptable number of users.
The information processing system according to claim 2. The output processing unit outputs the discount information when the ratio of the number of users to the acceptable number of people is less than the threshold value.
The information processing system according to claim 2. The output processing unit outputs the discount information according to the ratio of the number of users to the number of acceptable people.
The information processing system according to any one of claims 2 to 4. The output processing unit outputs the discount information when the number of users is less than the acceptable number of users and the target date for use is a specific day or the target time zone for use is a specific time zone.
The information processing system according to claim 5. The output processing unit outputs the discount information when the ratio of the number of users to the acceptable number of people is less than the threshold value and the target date for use is a specific day or the target time zone for use is a specific time zone. Output,
The information processing system according to claim 5. The output processing unit outputs the privilege information on the usage target day or a predetermined day before the usage target time zone.
The information processing system according to any one of claims 1 to 7. The predetermined date is set according to the usage target date or the usage target time zone.
The information processing system according to claim 8. The output processing unit displays the privilege information for each reservation target time zone corresponding to the usage target day.
The information processing system according to any one of claims 1 to 9. The calculation processing unit calculates the number of people that can be accepted based on the number of users that one staff member can handle.
The information processing system according to any one of claims 1 to 10. The output processing unit determines whether or not to display the privilege information based on the assumed total sales or the assumed unit sales on the usage target day or the usage target time zone.
The information processing system according to any one of claims 1 to 11. The output processing unit determines whether or not to display the privilege information based on the number of users or the number of reservations on the usage target day or the usage target time zone.
The information processing system according to any one of claims 1 to 11. The first acquisition step to acquire the number of users on the target day or time zone of the facility,
The second acquisition step of acquiring the number of staff of the facility in the usage target day or the usage target time zone, and
Based on the number of staff members acquired in the second acquisition step, a calculation step for calculating the number of users that can be accepted by the facility on the target day of use or the target time zone of use, and a calculation step.
Output to output privilege information regarding the reservation of the usage target date or the usage target time zone based on the number of users acquired by the first acquisition step and the acceptable number of people calculated by the calculation step. Steps and
An information processing method that is executed by one or more processors. The first acquisition step to acquire the number of users on the target day or time zone of the facility,
The second acquisition step of acquiring the number of staff of the facility in the usage target day or the usage target time zone, and
Based on the number of staff members acquired in the second acquisition step, a calculation step for calculating the number of users that can be accepted by the facility on the target day for use or the target time zone for use, and a calculation step.
Output to output privilege information regarding reservations for the usage target date or the usage target time zone based on the number of users acquired by the first acquisition step and the acceptable number of people calculated by the calculation step. Steps and
An information processing program for running one or more processors.

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