JP2021196613A - Nursing care provider information provision system and computer program - Google Patents

Abstract

To provide a nursing care provider information provision system for calculating an evaluation index that evaluates a nursing care provider providing home nursing care services and providing nursing care provider information including the evaluation index to user terminals.SOLUTION: A nursing care provider information provision system includes a server device 10. The server device 10 comprises: a nursing care provider attribute information database 15 for storing nursing care provider attribute information in association with a nursing care provider ID; a nursing care provider evaluation information database 16 for storing an evaluation index obtained by evaluating a nursing care provider in association with the nursing care provider ID; an evaluation index calculation unit 12 for calculating the evaluation index using a plurality of evaluation values; and an information provision unit 11 for generating a Web page on which the nursing care provider information including the nursing care provider attribute information and the evaluation index is posted to provide it to a user terminal 30 using the nursing care provider attribute information database 15 and the nursing care provider evaluation information database 16.SELECTED DRAWING: Figure 1

Description

The present invention relates to a long-term care provider information providing system and a computer program, for example, a long-term care business that calculates an evaluation index for evaluating a long-term care provider that provides a home-based long-term care service, and includes the calculated evaluation index for a user terminal. Regarding the long-term care provider information provision system and computer program that provide personal information.

Traditionally, users who want to receive home-based long-term care services such as home-visit care and day services operate user terminals such as smartphones and personal computers to access websites on the Internet, and from the websites, long-term care providers We are collecting information.
In addition, the server that provides the website on the Internet is equipped with a database that registers multiple nursing care provider information (nursing care provider name, nursing care facility name, address, telephone number, service content to be provided), and is a user. Some terminals provide a website containing a list of long-term care provider information registered in a database.

The server that provides the above-mentioned website is provided with a database that stores information on the care provider, provides a web page that accepts search conditions to the user terminal, and provides the desired care service from the user terminal. It accepts input of search conditions such as type (type of service such as day service and home-visit care) and location (area such as Setagaya-ku, Tokyo, Sumida-ku, Tokyo). In addition, when the server accepts the search conditions, it extracts the long-term care provider information that meets the search conditions from the database, generates a web page that displays a list of the extracted long-term care provider information, and provides the generated web page to the user terminal. do.
The user who operates the user terminal looks at the list of long-term care business information (facility name, address, telephone number, service content provided by the long-term care business) posted on the Web page, and which long-term care business is good. I am considering whether it is.

The long-term care information browsing system provided with the server as described above is disclosed in, for example, Patent Document 1. This care information browsing system includes a customer management database, an update information management database, a facility information management database, a material management database, and a local bulletin board management database, and controls access to customer terminals via a communication network. It has a control unit, a search processing unit that can search various databases according to access from the customer terminal, and a display screen creation processing unit that creates various screens to be displayed on the customer terminal.

Japanese Unexamined Patent Publication No. 2020-52762

By the way, although the long-term care provider information provided from the server of the above-mentioned conventional technology includes information such as the type of home care service (type of day service, home-visit care, etc.) and the location, the long-term care provider It does not include evaluation information (evaluation index) that indicates the quality of the service content of the service.
Therefore, for example, a son or daughter who is considering a long-term care service for an elderly parent could not determine which long-term care provider's service is better by looking at the long-term care provider information provided on the website. .. That is, the server of the above-mentioned conventional technique has a problem that it cannot provide information indicating the quality of the business content of the long-term care provider (information indicating the quality of service or the like).

The users who receive the long-term care service are elderly and tend to repeatedly improve and deteriorate their physical condition and mental condition. Therefore, even if only the user's opinions (evaluations) are collected for the home care service provided by the long-term care provider, for example, a word-of-mouth site that introduces restaurants and hotels, the physical condition of the user at the time of evaluation. May give a completely different rating for the same quality of service. The evaluation of the long-term care provider information has a characteristic that the evaluation may not always be accurate based on the user's opinion (evaluation value) alone.

The present invention has been made in view of the above problems, and an object thereof is to calculate an evaluation index for evaluating a long-term care business operator who provides a home care service, and to provide long-term care business operator information including an evaluation index for a user terminal. The purpose is to provide a long-term care provider information provision system and a computer program.

The present invention made to solve the above problems is a care provider information providing system having a server device for providing a website to a user terminal via a network, and the server device provides a home care service. The long-term care business ID that identifies the long-term care business is stored in association with the long-term care business attribute information including the facility name, service type, and location information of the facility operated by the long-term care business specified by the long-term care business ID. A long-term care business operator attribute information database, a long-term care business operator evaluation information database that stores an evaluation index that evaluates a long-term care business operator specified by the long-term care business operator ID in association with the long-term care business operator ID, and the long-term care business operator. On the other hand, the user Web evaluation value evaluated by the user who receives the home care service on the website, the care worker Web evaluation value evaluated by the care worker who provides the home care service on the website, and the research organization. The evaluation value of the research institution evaluated by the company and the evaluation value of the operating company evaluated by the operating company of the long-term care provider information providing system are acquired, and the evaluation index is calculated using the obtained plurality of the acquired evaluation values. The long-term care business using the evaluation index calculation unit that associates the evaluation index with the long-term care business ID and stores it in the long-term care business evaluation information database, the long-term care business attribute information database, and the long-term care business evaluation information database. To generate a Web page constituting the website on which the long-term care business information including the person attribute information and the evaluation index is posted, and to provide the Web page on which the generated long-term care business information is posted on the user terminal. It is a feature.

As described above, the long-term care business operator information providing system of the present invention is provided with an evaluation index calculation unit for calculating an evaluation index for evaluating a long-term care business operator. This evaluation index calculation unit acquires a plurality of evaluation values (user Web evaluation value, long-term care worker Web evaluation value, research institution evaluation value, operating company evaluation value) related to the long-term care provider, and obtains the acquired multiple evaluation values. It is used to calculate an evaluation index that evaluates the content of services provided by long-term care providers.
According to this configuration, in addition to the evaluation value evaluated from the user's viewpoint such as the user's word-of-mouth information, the evaluation value evaluated by the care worker such as the care manager and the objective evaluation value evaluated by the research organization. In addition, it is possible to calculate an evaluation index that reflects the evaluation value evaluated by the operating company that operates this system. That is, according to the present invention, it can be expected to calculate a highly reliable evaluation index that reflects a plurality of viewpoints for a long-term care provider that provides a home care service.
Further, the present invention has an information providing unit that provides the long-term care business operator information including the evaluation index of the long-term care business operator to the user terminal. According to this configuration, a user who is looking for a long-term care provider providing a home-based long-term care service can acquire an evaluation index that reflects a plurality of viewpoints regarding the business content of the long-term care provider. As a result, the user can consider the quality of the home care service of the long-term care provider by referring to the evaluation index reflecting a plurality of viewpoints, and then consider the long-term care provider to use.

Further, the server device stores infectious disease & disaster countermeasure evaluation values evaluated by the operating company for each of the long-term care providers regarding the contents of infectious disease countermeasures and disaster countermeasures, and the evaluation index calculation unit is used. In addition to the user evaluation value, the care worker evaluation value, the research institution evaluation value, and the operating company evaluation value, the infectious disease & disaster countermeasure evaluation value is used for the care provider. It is desirable to calculate the index.
According to this configuration, evaluations that reflect the evaluation of measures against infectious diseases and disasters for long-term care providers who provide services to care recipients who are vulnerable to infectious diseases and disasters compared to healthy people. The index can be calculated.

Further, the operating company evaluation value is information obtained by the operating company investigating a user who received the home care service of the long-term care business for each long-term care business, and the long-term care for each long-term care business. It is desirable that the information is evaluated using the information obtained by investigating the long-term care workers related to the business operator.
According to this configuration, since the operating company can evaluate the long-term care provider based on the contents of direct interviews with users and long-term care workers, it is possible to use highly reliable evaluation values for calculating the evaluation index.

Further, the server device stores the administrative information evaluation value in which the operating company evaluates the nursing care provider by using the administrative information disclosed by the administrative agency for each nursing care provider. The evaluation index calculation unit uses the user evaluation value, the care worker evaluation value, the research institution evaluation value, the operating company evaluation value, and the administrative information evaluation value for the care business operator. It is desirable to calculate the evaluation index.
According to this configuration, the evaluation value using the administrative information disclosed by the administrative agency regarding the long-term care provider can also be reflected in the evaluation index.

Further, it is desirable that the information providing unit generates an evaluation index breakdown Web page showing the contents of a plurality of the evaluation values used as the basis for calculating the evaluation index, and provides the evaluation index breakdown Web page to the user terminal. ..
According to this configuration, the user can know which item has a high evaluation or which item has a low evaluation by the long-term care provider. For example, the user can infer the actual situation of the long-term care provider (actual situation such as poor treatment of employees) such that the evaluation from the user of the long-term care provider is high but the evaluation of the long-term care worker is low. In addition, the user can know the evaluation of the long-term care provider from various viewpoints.

Further, the service type includes a day service, a preventive day service, a day care, and a home-visit long-term care service, and the information providing unit receives a search condition including the service type and location information from the user terminal. Access the long-term care business attribute information database, select the long-term care business attribute information that satisfies the accepted search conditions, and the long-term care business corresponding to the selected long-term care business attribute information and the selected long-term care business business attribute information. Person ID is extracted, the care company evaluation information database is accessed, the evaluation index associated with the extracted care company ID is extracted, and care including the extracted care company attribute information and evaluation index. It is desirable to generate a Web page containing business information.

Further, the present invention uses a computer that can be connected to a user terminal via a network as an information providing means for providing the user terminal on a website and a long-term care company ID that identifies a long-term care company that provides a home care service. The first storage means for storing the long-term care business attribute information database for registering the long-term care business attribute information including the facility name, service type and location information of the facility operated by the long-term care business specified by the long-term care business ID. , A second storage means for storing the long-term care business evaluation information database for registering the long-term care business ID in association with an evaluation index that evaluates the long-term care business specified by the long-term care business ID, and the long-term care business. On the other hand, the user Web evaluation value evaluated by the user who receives the home care service on the website, the care worker Web evaluation value evaluated by the care worker who provides the home care service on the website, and the research organization. The evaluation value of the research institution evaluated by the company and the evaluation value of the operating company evaluated by the operating company of the long-term care provider information providing system are acquired, and the evaluation index is calculated using the obtained plurality of the acquired evaluation values. It is a computer program that functions as an evaluation index calculation means that associates the evaluation index with the long-term care company ID and stores it in the long-term care company evaluation information database.
The information providing means uses the care business operator attribute information database and the care business operator evaluation information database to generate a Web page constituting the website including the care business operator attribute information and the evaluation index, and the user. It is characterized in that the Web page generated is provided to the terminal.

According to the present invention, a long-term care provider information providing system and a computer program that calculate an evaluation index for evaluating a long-term care provider that provides a home-based long-term care service and provide long-term care provider information including the evaluation index to a user terminal are provided. Can be provided.

It is a schematic diagram which showed the functional structure of the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed the hardware configuration of the server apparatus which comprises the care provider information provision system of embodiment of this invention. It is a schematic diagram which showed the hardware configuration of the user terminal which comprises the care provider information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the care business operator attribute information database provided in the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the care business operator evaluation information database provided in the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the user evaluation information database provided in the care provider information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the care worker evaluation information database provided in the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the operating company evaluation information database provided in the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which accepts the search condition in the Web site provided by the care provider information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which listed the searched care business operator information in the Web site provided by the care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which posted the detailed information of the searched care company in the website provided by the care company information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which posted the detailed information of the searched care company in the website provided by the care company information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which posted the breakdown of the evaluation index of the long-term care business operator which searched in the Web site provided by the long-term care business operator information provision system of embodiment of this invention. It is a schematic diagram which showed an example of the Web page which accepts the evaluation value and word-of-mouth information for the searched care-giving business person in the website provided by the long-term care business operator information provision system of embodiment of this invention.

Hereinafter, the care provider information providing system according to the embodiment of the present invention will be described with reference to the drawings.

"overall structure"
First, the overall configuration of the long-term care provider information providing system of the present embodiment will be described with reference to FIGS. 1 to 8.

Here, FIG. 1 is a schematic diagram showing the functional configuration of the long-term care provider information providing system of the present embodiment. Further, FIG. 2 is a schematic diagram showing a hardware configuration of a server device constituting the care provider information providing system of the present embodiment. Further, FIG. 3 is a schematic diagram showing a hardware configuration of a user terminal constituting the care provider information providing system of the present embodiment. FIG. 4 is a schematic diagram showing an example of a long-term care business operator attribute information database provided in the long-term care business operator information provision system of the present embodiment. FIG. 5 is a schematic diagram showing an example of a long-term care business operator evaluation information database provided in the long-term care business operator information provision system of the present embodiment. FIG. 6 is a schematic diagram showing an example of a user evaluation information database provided in the care provider information providing system of the present embodiment. FIG. 7 is a schematic diagram showing an example of a care worker evaluation information database provided in the care provider information providing system of the present embodiment. FIG. 8 is a schematic diagram showing an example of an operating company evaluation information database provided in the long-term care business operator information providing system of the present embodiment.

As shown in FIG. 1, the long-term care provider information providing system of the present embodiment includes a server device (hereinafter, simply referred to as “server”) 10 connected to the user terminal 30 via a network NW such as the Internet. ..

The server 10 provides a website that introduces a home care service (hereinafter, simply "service") provided by a long-term care provider to the user terminal 30 via a network NW in response to a request from the user terminal 30. Provide a Web page to be configured. The Web page constituting this website includes a Web page containing information on the long-term care business operator, which includes an evaluation index for evaluating the contents of services of the long-term care business operator.
The “long-term care provider” of the present embodiment is a long-term care provider that provides home care services such as day service, dementia-responsive day service, preventive day service, day care (outpatient rehabilitation), rehabilitation-specialized day care, and home-visit care. It refers to a long-term care business that runs a business. Further, in the description of the present embodiment, a person engaged in long-term care work such as a care manager or a home helper is referred to as a “long-term care worker”.

<< Server 10 >>
The server 10 includes an information providing unit 11, an evaluation index calculation unit 12, a data setting unit 13, a care provider attribute information database 15, a care provider evaluation information database 16, a user evaluation information database 21, and a care worker. It includes a person evaluation information database 22, a research institution evaluation information database 23, an administrative evaluation information database 24, an infectious disease & disaster countermeasure evaluation information database 25, and an operating company evaluation information database 26.

<Information provision department 11>
The information providing unit 11 performs communication processing with the user terminal 30 via the network NW, and provides the user terminal 30 with the nursing care provider information including the evaluation index of the nursing care provider.
Specifically, the information providing unit 11 receives the search condition of the long-term care provider information from the user terminal 30. Further, the information providing unit 11 refers to the long-term care business operator attribute information database 15, selects a long-term care business operator satisfying the received search conditions, and extracts the attribute information of the selected long-term care business operator. Further, the information providing unit 11 reads out the extracted evaluation index of the long-term care provider from the long-term care provider evaluation database 16.
Then, the information providing unit 11 provides a website (Web) on which the long-term care provider information including the "evaluation index" of the long-term care provider corresponding to the received search condition is posted on the user terminal 30 that has transmitted the search condition. Web pages that make up the site) are provided.

Further, the information providing unit 11 has a user Web evaluation value evaluated by the user for the long-term care provider from the user terminal 30 that provides the website on which the above-mentioned long-term care provider information is posted via the network NW. Input of (evaluation value evaluated by the user who uses the home care service) and user word-of-mouth information, care worker Web evaluation value (evaluation value evaluated by the care worker) and care worker word-of-mouth information evaluated by the care worker. Can be accepted.
Then, the information providing unit 11 registers the received "user Web evaluation value and user word-of-mouth information" in the user evaluation information database 21. Further, the information providing unit 11 registers the received "care worker Web evaluation value and care worker word-of-mouth information" in the care worker evaluation information database 22.

<Evaluation index calculation unit 12>
The evaluation index calculation unit 12 has "user evaluation information database 21, care worker evaluation information database 22, research institution evaluation information database 23, administrative evaluation information database 24, infectious disease & disaster countermeasure evaluation information database 25, and operating company evaluation information database. 26 ”is used to calculate an evaluation index for a care provider registered in the care provider attribute information database 15. Further, the evaluation index calculation unit 12 registers the calculated evaluation index in the care provider evaluation information database 16.

<Data setting unit 13>
The data setting unit 13 accepts input of various data and registers the accepted data. Specifically, the data setting unit 13 accepts the input of the "investigation institution evaluation value" input by the administrator of the server 10, and stores the accepted "investigation institution evaluation value" in the investigation institution evaluation information database 23. also. The data setting unit 13 accepts the input of the "administrative information evaluation value" input by the administrator of the server 10, and stores the received "administrative information evaluation value" in the administrative evaluation information database 24. Further, the data setting unit 13 accepts the input of the "infectious disease & disaster countermeasure evaluation value" input by the administrator of the server 10, and inputs the received "operating company evaluation value" to the infectious disease & disaster countermeasure evaluation information database 25. Remember. Further, the data setting unit 13 accepts the input of the "operating company evaluation value" input by the administrator of the server 10, and stores the received "operating company evaluation value" in the operation evaluation information database 26.

<Long-term care provider attribute information database 15>
In the long-term care business attribute information database 15, the long-term care business ID that identifies the long-term care business includes the facility name, service type, facility address / contact information, facility description, and facility introduction image of the facility operated by the long-term care business. , Facility introduction videos, staff information, and attribute information of long-term care providers including provided services are stored in association with each other.

Specifically, as shown in FIG. 4, the long-term care business attribute information database 15 is operated by the field 15a for registering the "long-term care business ID" and the long-term care business specified by the long-term care business ID. Field 15b for registering the "facility name" of the facility, field 15c for registering the "service type" provided by the long-term care provider, and "address (location information) and contact" of the facility operated by the long-term care provider. Field 15d for registering "destination", field 15e for registering "description of facility" provided by the long-term care provider, field 15f for registering "history / homepage information" of the long-term care provider, and long-term care. A field 15g for registering a "facility introduction image" of a facility provided by a long-term care provider, a field 15h for registering a "facility introduction video" introducing a facility provided by a long-term care provider, and a long-term care provider. It is composed of a record including a field 15i for registering the "staff information" of the above and a field 15j for registering the "provided service" of the long-term care provider (composed of a plurality of records).

The "long-term care provider ID" registered in the field 15a is unique data composed of alphanumerical symbols and the like.
The "facility name" registered in the field 15b is the name of the long-term care facility operated by the long-term care provider. In FIG. 4, the facility names such as "AB day service" and "○ △ day care" are in the field 15b. An example of registration is shown.
The "service type" registered in the field 15c is information indicating the types of services such as day service, preventive day service, day care (outpatient rehabilitation), dementia-responsive day service, rehabilitation-specialized day care, and home-visit care. .. The service type shown in the figure is an example.
The "address / contact information" registered in the field 15d is the address (location information) and contact information of the facility, and the contact information is information such as a telephone number, a fax number, and an e-mail number (not shown). ..
The “facility description” registered in the field 15e is information explaining the contents of the long-term care business provided by the long-term care business operator, the equipment of the facility, and the like.
The "history / homepage information" registered in the field 15f is the history information including the date of establishment of the long-term care facility and the URL of the homepage of the long-term care facility.
The "facility introduction image" registered in the field 15g is image information obtained by photographing the appearance and interior of the long-term care facility.
The "facility introduction video" registered in the field 15h is video information taken to introduce the equipment, meals, etc. of the long-term care facility.
The "staff information" registered in the field 15i is text information such as greetings of the representative of the facility operated by the long-term care provider, staff qualifications, etc., a representative photograph (image information) of the representative of the facility, and the main. Information such as group photos (image information) taken by various staff (or all staff).
The "provided service" registered in the field 15j indicates a specific service provided by the long-term care facility, for example, "pick-up", "health check", "functional training", "bathing", and "excretion". Information such as "caregiving,""goingout," and "meal snacks."

<Long-term care provider evaluation information database 16>
The long-term care business operator evaluation information database 16 stores the long-term care business operator ID in association with the evaluation index of the long-term care business operator specified by the long-term care business operator ID.

Specifically, as shown in FIG. 5, the long-term care business operator evaluation information database 16 has a field 16a for registering a “long-term care business operator ID” and an “evaluation” for the long-term care business operator specified by the long-term care business operator ID. A field 16b for registering an "index", a field 16c for registering a "user evaluation value" for a long-term care provider, a field 16d for registering a "care worker evaluation value" for a long-term care provider, and a long-term care provider. Field 16e for registering "investigative institution evaluation value" for long-term care business, field 16f for registering "administrative information evaluation value" for long-term care business, and "infectious disease & disaster countermeasure evaluation value" for long-term care business It is composed of a record including a field 16g for registering a field 16g and a field 16h for registering an "operating company evaluation value" for a long-term care provider (composed of a plurality of records).

The "long-term care business operator ID" registered in the field 16a is the same as that registered in the field 15a of the long-term care business operator attribute information database 15 described above.

The "evaluation index" registered in the field 16b is a comprehensive evaluation value that evaluates the long-term care provider, and is an average value of each "evaluation value" registered in the fields 16c, 16d, 16e, 16f, 16g, and 16h. It has become.
The "evaluation values" registered in the fields 16c, 16d, 16e, 16f, 16g, and 16h are all evaluated on a five-point scale of "1 point, 2 points, 3 points, 4 points, 5 points". The numerical values are shown, and the higher the score, the higher the evaluation. "5 points" is the highest evaluation point, and "1 point" is the lowest evaluation point.

Specifically, the "evaluation index" registered in the field 16b is the total value of "n" evaluation values registered in each field 16c, 16d, 16e, 16f, 16g, 16h. It is a value (average value) calculated by dividing by the number "n".
For example, the evaluation index of the field 15b of the top record in FIG. 5 is the total value (27 = 5 + 5 + 4 + 4 + 5 + 4) of the six evaluation values registered in each field 16c, 16d, 16e, 16f, 16g, 16h. The average value obtained by dividing by "6", which is the number of evaluation values, is "4.5".
Further, for example, in the third record from the top of FIG. 5, the administrative information evaluation value of the field 16f is not registered. In this case, the evaluation index of the field 15b is an average value obtained by dividing the total value (19 = 4 + 4 + 4 + 4 + 3) of the five evaluation values other than the field 16f by the number of evaluation values "5". It is "8".
The "evaluation index" has a maximum of 5 points, and the higher the score, the higher the evaluation.

The "user evaluation value" registered in the field 16c is a value calculated from the user Web evaluation value received on the "Web site on which the care provider information is posted" provided by the server 10 to the user terminal 30. Specifically, on the above website, the user Web evaluation values entered by the user (user) of the long-term care provider after evaluating the services provided by the long-term care provider on a five-point scale are aggregated and averaged. The "user evaluation value" is the value calculated and rounded off to the nearest whole number.

Further, the "long-term care worker evaluation value" registered in the field 16d is calculated from the long-term care worker Web evaluation value received on the "website on which the long-term care provider information is posted" provided by the server 10 to the user terminal 30. The value. Specifically, on the above website, the "care worker Web evaluation values" evaluated by the care workers on a five-point scale for the services provided by the care providers are aggregated and the average value is calculated. The value rounded off is the "care worker evaluation value".

For the "credit institution evaluation value" registered in the field 16e, the operating company of the server 10 asks the credit bureau to evaluate the service provided by the care provider on a five-point scale. This is the obtained data.

The "administrative information evaluation value" registered in the field 16f is the information about the care provider (administrative information released by the administrative agency) acquired from the administrative agency by the operating company of the server 10 and used by the care provider. The business content (services provided) was evaluated on a five-point scale.

The "infectious disease & disaster countermeasure evaluation value" registered in the field 16 g is the content of infectious disease countermeasures and disaster countermeasures that the operating company of server 10 investigates the care provider (or asks a specialized research organization). Was evaluated on a 5-point scale.

In addition, the "operating company evaluation value" registered in the field 16h is the business content (service provided) of the nursing care provider by the operating company of the server 10 using the information about the nursing care provider owned by the company. It was evaluated on a 5-point scale.

<User evaluation information database 21>
The user evaluation information database 21 stores the user Web evaluation value and the user word-of-mouth information in association with the care provider ID.

Specifically, as shown in FIG. 6, the user evaluation information database 21 evaluates the field 21a for registering the “nursing care provider ID” and the “user” who evaluates the nursing care provider specified by the nursing care provider ID. It is composed of a record including a field 21b for registering "Web evaluation value" and a field 21c for registering "user word-of-mouth information" for the long-term care business operator specified by the long-term care business operator ID (plural). Consists of records).

Here, the "user Web evaluation value" and the "user word-of-mouth information" registered in the fields 21b and 21c are both the Web on which the "nursing care provider information" provided by the information providing unit 11 to the user terminal 30 is posted. It was accepted on the "site". Then, the information providing unit 11 generates a record in which the corresponding "user Web evaluation value" and "user word-of-mouth information" are associated with the "nursing care provider ID", and the generated record is generated in the user evaluation information database 21. sign up.
The "user Web evaluation value" is an evaluation value in five stages, and the "user word-of-mouth information" is text information written by the user on the website.

<Long-term care worker evaluation information database 22>
The long-term care worker evaluation information database 22 stores the long-term care worker Web evaluation value and the long-term care worker word-of-mouth information in association with each other in the long-term care business operator ID.

Specifically, as shown in FIG. 7, the long-term care worker evaluation information database 22 evaluated the field 22a for registering the “long-term care business operator ID” and the long-term care business operator specified by the long-term care business operator ID. Consists of a record including a field 22b for registering a "long-term care worker Web evaluation value" and a field 22c for registering "long-term care worker word-of-mouth information" for a long-term care business operator specified by a long-term care business operator ID. (Consists of multiple records).

Here, the "long-term care worker Web evaluation value" and the "long-term care worker word-of-mouth information" registered in the fields 22b and 22c are both "long-term care business operator information" provided by the information providing unit 11 to the user terminal 30. It was accepted on the "Posted Website". Then, the information providing unit 11 generates a record in which the corresponding "long-term care worker Web evaluation value" and "long-term care worker word-of-mouth information" are associated with the "long-term care worker ID", and the long-term care worker evaluation information database. Register the generated record in 22.
The "long-term care worker Web evaluation value" is an evaluation value in five stages, and the "long-term care worker word-of-mouth information" is text information written by the user on the website.

<Investigative Institution Evaluation Information Database 23>
The research institution evaluation information database 23 is a database in which a "research institution evaluation value" is associated with a "nursing care provider ID" and registered. This "investigation institution evaluation value" is the "investigation institution evaluation value" explained in the above-mentioned long-term care provider evaluation database 16.

<Administrative evaluation information database 24>
The administrative evaluation information database 24 is a database in which an "administrative information evaluation value" is associated with a "nursing care provider ID" and registered. This "administrative information evaluation value" is the "administrative information evaluation value" described in the above-mentioned long-term care provider evaluation database 16.

<Infectious disease & disaster countermeasure evaluation information database 25>
The infectious disease & disaster countermeasure evaluation information database 25 is a database in which the "infectious disease & disaster countermeasure evaluation value" is associated with the "nursing care provider ID" and registered. This "infectious disease & disaster countermeasure evaluation value" is the "infectious disease & disaster countermeasure evaluation value" explained in the above-mentioned care provider evaluation database 16.

<Operating company evaluation information database 26>
In the operating company evaluation information database 26, the "evaluation value" obtained from the information about the nursing care company owned by the operating company of the server 10 is associated with the "nursing care company ID" and registered. The "operating company evaluation value" registered in the above-mentioned long-term care business operator evaluation database 16 is a value obtained by rounding off the average value of each evaluation value registered in the operating company evaluation information database 25 with a decimal point.

Specifically, as shown in FIG. 8, the operating company evaluation information database 26 has a field 26a for registering the “nursing care provider ID” and an “operating company” for the nursing care provider specified by the nursing care provider ID. It is specified by the field 26b for registering the "retained information evaluation value", the field 26c for registering the "user questionnaire survey evaluation value" for the long-term care business operator specified by the long-term care business operator ID, and the long-term care business operator ID. It is composed of a record provided with a field 26d for registering a "long-term care business / industry related person questionnaire survey evaluation value" for a long-term care business operator (composed of a plurality of records).

The above "evaluation value of information owned by the operating company" uses the information about the nursing care company owned by the operating company of the server 10 (big data owned by the operating company), and the business content of the nursing care company (service provided). ) Is evaluated on a 5-point scale.

In addition, the above "user questionnaire survey evaluation value" is a questionnaire survey in which the operating company of the server 10 evaluates the care provider to the users of the care provider (users who have confirmed that they are actually using it). The results of the questionnaire survey were used to evaluate the business content (services provided) of the care provider on a five-point scale.
In this questionnaire survey, users are asked about multiple items such as the speed of creating a "reason for housing renovation" created by the care manager and the facility usage status (whether they want to continue receiving the service) in five stages. I have you evaluate it. The operating company of the server 10 calculates the average value of the responses (evaluation results) of the questionnaire survey for each long-term care provider, and the value obtained by rounding off the calculated average value with a decimal point is used as the user questionnaire survey evaluation value.

The above "Long-term care business / industry-related questionnaire survey evaluation value" indicates that the operating company of the server 10 is a long-term care business / industry-related person (actually entering or leaving the long-term care business) such as a care manager or a long-term care welfare equipment business. A questionnaire survey was conducted to evaluate the long-term care business operator (people involved in the long-term care business / industry who confirmed the above), and the business content of the long-term care business operator was evaluated on a five-point scale from the answers to the questionnaire survey.
In this questionnaire survey, the long-term care business / industry personnel are evaluated on a five-point scale from the perspective of an expert on multiple items such as the service content of the long-term care business, the level of equipment, and the content of meals. Get it. The operating company of the server 10 calculates the average value of the responses (evaluation results) of the questionnaire survey for each nursing care provider, and the value obtained by rounding off the calculated average value with a decimal point is used as the evaluation value of the nursing care business / industry related person questionnaire survey. ..

<Hardware configuration of server 10>
The hardware configuration of the server 10 is not particularly limited. For example, as shown in FIG. 2, the server 3 is an information processing device (one unit or) such as a computer provided with a CPU 101, a main storage device 102, an auxiliary storage device 103, an IO interface 104, and a communication interface 105. It is composed of multiple information processing devices).

Further, the auxiliary storage device 103 stores a computer program (hereinafter, simply referred to as "program") for realizing the functions of each unit (information providing unit 11, evaluation index calculation unit 12, data setting unit 13). .. The functions of each unit (information providing unit 11, evaluation index calculation unit 12, data setting unit 13) are realized by the CPU 101 loading and executing the above program in the main storage device 102.
Further, in the predetermined area of the auxiliary storage device 302, the care provider attribute information database 15, the care provider evaluation information database 16, the user evaluation information database 21, the care worker evaluation information database 22, the research institution evaluation information database 23, and the administration The evaluation information database 24, the infectious disease & disaster countermeasure evaluation information database 25, and the operating company evaluation information database 26 are stored.

<< User terminal 30 >>
Further, the user terminal 30 includes a display unit 31 composed of a display (for example, a liquid crystal display device), an input unit 32 for receiving various requests from the user, a communication processing unit 33, and a care provider information acquisition unit 34. And have.

The input unit 32 receives various requests and various information inputs via an input device (an input device such as a keyboard, a mouse, or a touch panel provided on a display) operated by the user (not shown).
The communication processing unit 33 exchanges various information with and from the server 10 via the networm NW.

Further, the nursing care business information acquisition unit 34 receives an access request from the user to the server 10 via the input unit 31, sends an access request to the server 10 via the communication processing unit 33, and is a Web site transmitted from the server 10. The site is received, and the received website is displayed on the display unit 31.

The hardware configuration of the user terminal 30 is not particularly limited. For example, as shown in FIG. 3, the user terminal 1 includes an information processing device including a CPU 301, a main storage device 302, an auxiliary storage device 303, an IO interface 304, and a communication interface 305.

Further, the auxiliary storage device 302 of the user terminal 30 stores a program for realizing the functions of each unit (input unit 32, communication processing unit 33, and care provider information acquisition unit 34). Then, the function of each part is realized by the CPU 301 loading and executing the above program in the main storage device 302. The information processing device constituting the user terminal 30 is composed of, for example, a smartphone, a portable information processing terminal, a PC (personal computer), or the like.
In the description of the present embodiment, the case where the user terminal 30 is a smartphone is taken as an example.

<< Nursing care provider evaluation processing >>
Next, the evaluation index calculation process performed by the evaluation index calculation unit 12 of the server 10 will be described.
As pre-processing for the evaluation index calculation process, the user evaluation information database 21 of the server 10, the care worker evaluation information database 22, the research institution evaluation information database 23, the administrative evaluation information database 24, and the infectious disease & disaster countermeasure evaluation information database 25. It is assumed that the evaluation values of each care provider are registered in the operating company evaluation information database 26.

The evaluation index calculation unit 12 of the server 10 calculates the evaluation index of each care business operator registered in the long-term care business operator attribute database 15 by the following procedure at a predetermined timing, and the calculated evaluation index is used as the long-term care business. Register (or update / register) in the person evaluation information database 16. The server 10 is defined with a timing such as once a day or once a week as a predetermined timing.

First, the evaluation index calculation unit 12 calculates the user evaluation value of each long-term care provider using the user Web evaluation value registered in the user evaluation information database 21. Specifically, the evaluation index calculation unit 12 accesses the user evaluation information database 21, aggregates the user Web evaluation values for each care provider ID, calculates the average value of the aggregated values, and calculates the average. The value rounded to the nearest whole number is defined as the "user evaluation value". The "user evaluation value" is any value of "1, 2, 3, 4, 5". As a result, the user evaluation value is calculated for each care provider ID.

Next, the evaluation index calculation unit 12 calculates the care worker evaluation value of each care provider using the care worker Web evaluation value of the care worker evaluation information database 22. Specifically, the evaluation index calculation unit 12 accesses the care worker evaluation information database 22, aggregates the care worker Web evaluation values for each care provider ID, and calculates the average value of the aggregated values. , The value obtained by rounding the calculated average value to a decimal point is referred to as the "care worker evaluation value". The "care worker evaluation value" is any value of "1, 2, 3, 4, 5". As a result, the care worker evaluation value is calculated for each care company ID.

Next, the evaluation index calculation unit 12 accesses the operating company evaluation information database 26 and associates with each care company ID, "Operating company possessed information evaluation value, user questionnaire survey evaluation value, nursing business / industry. Read out the "Stakeholder Questionnaire Survey Evaluation Value". In addition, the evaluation index calculation unit 12 aggregates and aggregates the values of the read "operating company possessed information evaluation value, user questionnaire survey evaluation value, nursing business / industry related person questionnaire survey evaluation value" for each care company ID. The average value of the calculated values is calculated, and the value obtained by rounding the calculated average value with a decimal point is defined as the "operating company evaluation value". The "operating company evaluation value" is any value of "1, 2, 3, 4, 5". As a result, the operating company evaluation value is calculated for each long-term care company ID.
In this embodiment, the average value of the "operating company possessed information evaluation value, user questionnaire survey evaluation value, nursing business / industry related person questionnaire survey evaluation value" is set as the "operating company evaluation value", but this is an example. Is. For example, the evaluation index calculation unit 12 calculates the total value of the "user questionnaire survey evaluation value" and the "nursing care business / industry related person questionnaire survey evaluation value", calculates the average value of the total values, and calculates the average. The value obtained by rounding the value to a decimal point may be used as the "operating company evaluation value". This method is effective when a large amount of information owned by the operating company is not collected.

Next, the evaluation index calculation unit 12 accesses the research institution evaluation information database 23 and reads out the research institution evaluation value for each care provider ID. Further, the evaluation index calculation unit 12 accesses the administrative evaluation information database 24 and reads out the administrative information evaluation value for each care provider ID. Further, the evaluation index calculation unit 12 accesses the infectious disease & disaster countermeasure evaluation information database 25 and reads out the infectious disease & disaster countermeasure evaluation value for each care provider ID.

Next, the evaluation index calculation unit 12 includes the calculated "user evaluation value", the calculated "care worker evaluation value", and the read "investigation institution evaluation value, administrative information evaluation value," for each care provider ID. Obtain the total value of the "infectious disease & disaster countermeasure evaluation value" and the calculated "operating company evaluation value". Further, the evaluation index calculation unit 12 calculates the value (average value) obtained by dividing the obtained total value by the "total number of evaluation values (6)" as the "evaluation index".

In addition, when the evaluation index calculation unit 12 calculates the "evaluation index", six evaluation values (user evaluation value, care worker evaluation value, research institution evaluation value, administrative information evaluation value, infectious disease & disaster) It is assumed that all the countermeasure evaluation values and operating company evaluation values cannot be obtained. For example, it is assumed that the administrative information evaluation value cannot be registered in the administrative evaluation information database 24 for a predetermined long-term care provider. In such a case, the evaluation index calculation unit 12 calculates the average value of the aggregated evaluation values obtained, and uses the calculated average value as the "evaluation index".

Finally, the evaluation index calculation unit 12 has an "evaluation index", a "user evaluation value", a "care worker evaluation value", a "research institution evaluation value", an "administrative information evaluation value", for each care provider ID. The "infectious disease & disaster countermeasure evaluation value" and the "operating company evaluation value" are associated and stored in the care provider evaluation information database 16.

Specifically, in the evaluation index calculation unit 12, the "nursing care provider ID" is registered in the field 16a, the calculated "evaluation index" is registered in the field 16b, and the "user evaluation value" calculated in the field 16c is registered. Then, the calculated "care worker evaluation value" is registered in the field 16d, the "investigation institution evaluation value" read out in the field 16e is registered, the "administrative information evaluation value" read out in the field 16f is registered, and the field 16g. A record in which the "infectious disease & disaster countermeasure evaluation value" read out in is registered and the "operating company evaluation value" calculated in the field 16h is registered is generated, and the generated record is stored in the care provider evaluation information database 16. ..
When the above-generated record is stored in the long-term care business evaluation information database 16, if a record in which the "care business ID" of the record is registered is already stored, an existing record is stored. Overwrite the record with the newly generated record.

<< Long-term care provider information provision processing >>
Next, the care provider information provision process performed by the information providing unit 11 of the server 10 will be described with reference to FIGS. 9 to 14.

Here, FIG. 9 is a schematic diagram showing an example of a Web page that accepts search conditions in the Web site provided by the long-term care provider information providing system of the present embodiment. FIG. 10 is a schematic diagram showing an example of a Web page displaying a list of searched long-term care business information in the website provided by the long-term care business information providing system of the present embodiment. 11 and 12 are schematic views showing an example of a Web page on which detailed information of the searched long-term care business operator is posted in the website provided by the long-term care business operator information providing system of the present embodiment. FIG. 13 is a schematic diagram showing an example of a Web page on which a breakdown of the searched evaluation indexes of the long-term care business operator in the website provided by the long-term care business operator information providing system of the present embodiment is posted. FIG. 14 is a schematic diagram showing an example of a Web page that accepts evaluation values for a searched long-term care business operator in a website provided by the long-term care business operator information providing system of the present embodiment.

In the long-term care business information providing process, first, the information providing unit 11 of the server 10 receives an access request from the user terminal 30 operated by the user who is looking for the long-term care business.
Further, when the information providing unit 11 receives the above access request, the information providing unit 11 receives a web page (a web page constituting the website) 200 for accepting the search condition of the long-term care provider for the user terminal 30 that has sent the access request. Is generated and transmitted to the user terminal 30.
As a result, the user terminal 30 is provided with the Web page 200 for inputting the search conditions of the long-term care provider as shown in FIG.

The Web page 200 shown in FIG. 9 includes an area selection column 201 for accepting the area conditions of the desired long-term care provider, a service type selection column 202 for accepting the service type (service type) of the long-term care provider, and a server 10. Is provided with a search button 203 for transmitting a search condition.
The area selection field 201 is provided with a position designation button 201a for designating an area using position information (for example, GPS position information) of the user terminal 30 and a position designation button 201b for designating an area in a prefecture. In the illustrated example, for convenience of explanation, the position designation button 201b allows the area to be designated for each prefecture, but it is preferable to provide the position designation button 201b for each slightly finer administrative division (for example,). It will be possible to specify in areas such as Minato-ku, Tokyo and Machida-shi, Tokyo).
Further, in the service type (service type) selection column 202 shown in the figure, a type for selecting the type of service used such as day care, rehabilitation specialized type, dementia-responsive type, day service, home-visit care (not shown), etc. A selection button 202a is provided.

The user operates the user terminal 30 to select a search condition (for example, a search condition for Tokyo, a day service, etc.) in which an area and a service type (service type) are selected on the Web page 200, and a search button is used. When 203 is pressed, the selected search condition (area, service type) is transmitted from the user terminal 30 to the information providing unit 11 of the server 10.

Next, the information providing unit 11 of the server 10 accepts the search condition transmitted from the user terminal 30, accesses the care provider attribute information database 15, and selects a care provider that satisfies the accepted search condition.

Specifically, the information providing unit 11 accesses the care provider attribute information database 15 (see FIG. 4), and from the records registered in the care provider attribute information database 15, the service type of the field 15c. Is the service type (service type) of the search condition, and the record whose address in the field 15d satisfies the area of the search condition is selected and extracted.
Further, the information providing unit 11 reads out the "nursing care provider ID" in the field 15a of the extracted record. Further, the information providing unit 11 accesses the long-term care business evaluation information database 16 and reads out a record in which the "long-term care business ID" is registered from the records registered in the long-term care business evaluation information database 16. To extract.

Then, the information providing unit 11 has a record in which the attribute information of the long-term care provider that satisfies the search condition extracted from the long-term care provider attribute information database 15 is registered, and the long-term care that satisfies the search condition extracted from the long-term care provider evaluation information database 16. Using the record in which the evaluation index of the business operator is registered, a Web page 210 displaying a list of long-term care business operators satisfying the search condition is generated and transmitted to the user terminal 30.
As a result, the user terminal 30 is provided with a Web page 210 that displays a list of information including an evaluation index that evaluates the long-term care provider for the long-term care provider that satisfies the search condition, as shown in FIG.

The Web page 210 shown in FIG. 10 is provided with a simple information display field 211 of the searched care provider. In the illustrated example, a simple information display column 211 is provided for each searched long-term care provider. Further, in the simple information display column 211, the facility name (and the long-term care business operator ID) operated by the long-term care business operator, the type of service to be provided (service type), the address of the facility, the evaluation index, and the like are displayed.
Specifically, in the simple information display column 211, the area 212 in which the "facility name (and care provider ID)", the service type, and the address of the facility are presented, and the "evaluation index" are presented. The area 213 and the detailed information display request button 214 for receiving the request for the detailed information of the store are provided. Further, the simple information display field 211 is provided with a word-of-mouth display request button 231 and a word-of-mouth posting request button 232.

Since the service index is displayed on this Web page 210, the user refers to this evaluation index, considers the quality of the home care service of the long-term care provider, and then selects the long-term care provider who is interested. Can be considered.
Further, if there is an interested care provider in the list of the Web page 210, the user can operate the user terminal 30 to press the detailed information display request button 214.

Then, when the user terminal 30 is operated and the detailed information display request button 214 on the Web page 210 is pressed, the pressed detailed information display request button 214 is pressed from the user terminal 30 to the information providing unit 11 of the server 10. A detailed information request including the long-term care business ID of the long-term care business presented in the simple information display field 211 provided is transmitted.

After that, when the information providing unit 11 of the server 10 receives the "detailed information request including the long-term care business ID" transmitted from the user terminal 30, the long-term care business included in the detailed information request from the long-term care business attribute information database 15. The record in which the person ID is registered is read, and the record in which the long-term care business ID included in the detailed information request is registered is read from the long-term care business evaluation information database 16. Further, the information providing unit 11 of the server 10 reads out the record in which the care provider ID included in the detailed information request is registered from the user evaluation information database 21, and includes it in the detailed information request from the care worker evaluation information database 22. Read the record in which the long-term care company ID is registered.
Then, the information providing unit 11 uses the read record to generate a Web page 220 on which the detailed information of the long-term care provider corresponding to the detailed information request is posted, and transmits the Web page 220 to the user terminal 30.
As a result, the user terminal 30 is provided with a Web page 220 in which detailed information of the long-term care provider is presented, as shown in FIGS. 11 and 12.
First, the Web page 220a (220) shown in FIG. 11 is displayed on the user terminal 30, and when the Web page 220a is scrolled, the Web page 220b (220) shown in FIG. 12 is displayed. It has become.

On the Web page 220a shown in FIG. 11, an area 221 in which the "facility name (and care provider ID) and service type" was presented, an area 222 in which the evaluation index was presented, and an image introducing the facility were presented. Area 223, area 224 where facility information such as the address of the facility is presented, and area 225 where the description of the facility is presented are provided.
In the area 222, in addition to the evaluation index (3.8 points in the illustrated example), a representative example of word-of-mouth information, an evaluation index breakdown request button 222a, a word-of-mouth display request button 231 and a word-of-mouth posting request button. 232 and are provided.
Further, in the area 223, an image of the appearance of the facility and an image of the inside of the facility are presented. The image of this area 223 is a facility introduction image registered in the field 15g of the care provider attribute information database 15.
Further, in the area 224, the facility name, the address, the contact information (in the illustrated example, the telephone number and the fax number), the date of establishment, and the URL of the homepage of the facility are presented.
Further, in the area 225, an explanatory text explaining the PR of the facility and the service content is presented. The information in this area 223 is a description of the facility registered in the field 15e of the long-term care provider attribute information database 15.

Further, in the Web page 220b shown in FIG. 12, which scrolls and displays the Web page 220a shown in FIG. 11, the area 226 in which the staff profile is presented and the area 227 in which the video file introducing the facility is presented are presented. An area 228 in which service items provided by the facility are presented, a material request / tour list addition application button 229, and a material request / tour application button 230 are provided.
In the area 226, a photograph (image) of the representative of the facility, a greeting (text) of the representative, and a group photograph (image) of the staff of the facility are presented. The information in this area 223 is staff information registered in the field 15i of the care provider attribute information database 15.
In addition, a discerning video file created by the facility is attached to the area 227. The image of this area 223 is a facility introduction video registered in the field 15h of the long-term care provider attribute information database 15.
In addition, the service items presented in area 228 are "pick-up", "health check", "recreation", "going out", "functional training", "bathing", "excretion assistance", "meal snack", etc. Yes, in the illustrated example, it is presented as a character icon, but it may be presented in a list format. The information in this area 228 is a provided service registered in the field 15j of the long-term care provider attribute information database 15.

On the above Web pages 220a and b, the description of the long-term care facility is described in detail, and the evaluation index for evaluating the long-term care provider is presented. Therefore, the user can examine the provided service in detail while referring to the evaluation index of the home care service. Further, the user can request information indicating the judgment criteria of the evaluation index by pressing the evaluation index breakdown request button 222a on the Web page 220a. Then, when the evaluation index breakdown request button 222a on the Web page 220a is pressed, the "Nursing care provider" of the nursing care provider presented on the pressed Web page 220 to the information providing unit 11 of the server 10 from the user terminal 30. "Request for breakdown of evaluation index including ID" is transmitted.

When the information providing unit 11 of the server 10 receives the "evaluation index breakdown request including the long-term care company ID" transmitted from the user terminal 30, the information providing unit 11 evaluates using the record read and used when generating the Web page 220. A Web page 240 on which the breakdown of the evaluation index of the long-term care provider corresponding to the index breakdown request is posted is generated and transmitted to the user terminal 30.
As a result, the user terminal 30 is provided with a Web page 240 on which the breakdown of the evaluation index of the long-term care provider is posted, as shown in FIG.

In the Web page 240 shown in FIG. 13, an area 241 in which "facility name (and care provider ID), type of service to be provided (service type), address of facility" is presented, and an area in which an evaluation index is presented are presented. A 242 and an area 243 in which the breakdown information which is the basis for calculating the evaluation index is presented are provided.

Further, in the area 243 where the breakdown information of the evaluation index is presented, the evaluation values of "6 types" used for calculating the evaluation index (user evaluation value, care worker evaluation value, research institution evaluation value, An evaluation value graph showing the scores of administrative information evaluation value, infectious disease & disaster countermeasure evaluation value, and operating company evaluation value) is displayed.
By looking at the evaluation value graph, the user can know what kind of evaluation item the long-term care provider is evaluated by. In addition, by looking at the evaluation value graph, the user can infer the actual situation of the long-term care provider (actual situation such as poor treatment of employees), for example, the evaluation of the user is high but the evaluation of the long-term care worker is low. .. In addition, it is possible to know the evaluation of the long-term care provider from various viewpoints such as whether the infectious diseases and disaster countermeasures are sufficiently taken and how the evaluation is from the viewpoint of administrative information.

Further, the Web page 220a (or the simple information display field 211 of the Web page 210 shown in FIG. 10) shown in FIG. 11 is provided with a word-of-mouth display request button 231 and a word-of-mouth posting request button 232. ..
Then, when the word-of-mouth display request button 231 on the Web page 220a (or the simple information display field 211 of the Web page 210) is pressed, the pressed Web page 220 is pressed from the user terminal 30 to the information providing unit 11 of the server 10. (Alternatively, the "word-of-mouth display request including the care company ID" of the care company presented in the simple information display field 211 of the Web page 210 is transmitted.

When the information providing unit 11 of the server 10 receives the "word-of-mouth display request including the care provider ID" transmitted from the user terminal 30, the record (user evaluation information database 21) read and used when generating the Web page 220. "User Web evaluation value and user word-of-mouth information" for the care provider and "Care worker Web evaluation value and user word-of-mouth information" for the care provider using the record of the care worker evaluation information database 22). A Web page (not shown) presented with and is generated and transmitted to the user terminal 30.
As a result, the user terminal 30 presents the "user Web evaluation value and user word-of-mouth information" for the long-term care provider and the "care worker Web evaluation value and long-term care worker word-of-mouth information" for the long-term care provider. Is provided. That is, the user is presented with the user's "evaluation and word-of-mouth information" and the care worker's "evaluation and word-of-mouth information" for the care provider that he / she is interested in.

Further, when the word-of-mouth posting request button 232 on the Web page 220a (or the simple information display field 211 of the Web page 210) is pressed, the pressed Web page 220 is pressed from the user terminal 30 to the information providing unit 11 of the server 10. (Alternatively, the "request for posting a word-of-mouth communication including the care company ID" of the care company presented in the simple information display field 211 of the Web page 210 is transmitted.

When the information providing unit 11 of the server 10 receives the "word-of-mouth posting request including the long-term care company ID" transmitted from the user terminal 30, the information providing unit 11 responds by using the record read and used when generating the Web page 220. A Web page 250 that receives evaluation values and word-of-mouth information for the long-term care provider is generated and transmitted to the user terminal 30.
As a result, the user terminal 30 is provided with the Web page 250 that receives the evaluation value and the word-of-mouth information for the long-term care provider as shown in FIG.

The Web page 250 shown in FIG. 14 includes an area 251 in which "facility name (and care provider ID) and service type to be provided (service type)" are presented, and an area 252 for selecting a poster type. , An area 253 for inputting an evaluation value, an area 254 for inputting word-of-mouth information (text information), and a posting button 255 are provided.
In the area 252, a user (user) of the long-term care business and a long-term care worker such as a care manager can be selected. If the user of the long-term care business operates the user terminal 30, the user (user) is selected. If the user terminal 30 is operated by a long-term care worker in the long-term care business, the long-term care worker is selected. As a result, the evaluation of the user and the evaluation of the care worker can be obtained on the Web page 250.
Further, in the area 253, evaluation values (1, 2, 3, 4, 5) in five stages can be input.
Further, in the area 254, a sentence (text information can be input) within a predetermined character.

Then, when the user who operates the user terminal 30 selects the poster type, inputs the evaluation value, inputs the word-of-mouth information, and then presses the posting button 255 on the Web page 250, the user terminal 30 displays the poster type. The "word-of-mouth posting information including the care company ID" of the care company presented on the pressed Web page 250 is transmitted to the information providing unit 11 of the server 10.

When the information providing unit 11 of the server 10 receives the "word-of-mouth posting information including the long-term care business operator ID" transmitted from the user terminal 30, the information providing unit 11 refers to the poster type of the word-of-mouth posting information.

Then, when the posting type is "user of the nursing care business", the information providing unit 11 inputs the "evaluation value, word-of-mouth information" included in the word-of-mouth posting information to the "nursing business operator ID" included in the word-of-mouth posting information. The associated record is generated and stored in the user information database 21. Specifically, the "care provider ID" included in the word-of-mouth posting information is registered in the field 21a, and the "evaluation value (user Web evaluation value)" included in the word-of-mouth posting information is registered in the field 21b. A record in which "" user word-of-mouth information "included in word-of-mouth posting information" is registered in the field 21c is generated and stored in the user information database 21.

On the other hand, when the posting type is "care worker", the information providing unit 11 corresponds to the "nursing company ID" included in the word-of-mouth posting information with the "evaluation value and word-of-mouth information" included in the word-of-mouth posting information. The attached record is generated and stored in the care worker information database 22. Specifically, "the" care provider ID "included in the word-of-mouth posting information" is registered in the field 22a, and "the" evaluation value (care worker Web evaluation value "included in the word-of-mouth posting information" is registered in the field 22b. Then, a record in which "" care worker word-of-mouth information "included in word-of-mouth posting information" is registered in the field 22c is generated and stored in the care worker information database 22.

Further, the Web page 220b shown in FIG. 12 is provided with a material request / tour list addition application button 229 and a material request / tour application button 230.
Then, when these buttons 229 and 230 are pressed, the user terminal 30 requests the information providing unit 11 of the server 10 to request the "material request including the nursing care provider ID" of the nursing care provider presented on the pressed Web page 220. Request "is sent.

When the information providing unit 11 of the server 10 receives the "request for materials including the care provider ID" transmitted from the user terminal 30, the information providing unit 11 informs the user terminal 30 of user information such as the user's name and the destination of the materials. A web page (not shown) for writing is transmitted, and user information is acquired from the web page. Then, the information providing unit 11 requests the corresponding long-term care provider to send a document including the user information acquired by e-mail or the like, using both records read and used when generating the Web page 220. Send.

When the user terminal 30 receives the document request / tour application button 230 on the Web page 220b, the "material request request including the care provider ID" sent to the information providing unit 11 of the server 10 is set. A request for a tour application is included. In this case, the information providing unit 11 of the server 10 further transmits a Web page (not shown) for writing the desired date and time of the tour to the user terminal 30, and the user information and the desired date and time of the tour are transmitted from the Web page. get. Then, the information providing unit 11 uses the record read and used when generating the Web page 220 to visit the corresponding long-term care provider, including the user information acquired by e-mail or the like and the desired date and time of the tour. Send your wishes.

As described above, the long-term care provider information providing system of the present embodiment is provided with an evaluation index calculation unit 12 for calculating an evaluation index for evaluating a long-term care provider that provides a home care service. The evaluation index calculation unit 12 calculates a plurality of evaluation values (user evaluation value, care worker evaluation value, research institution evaluation value, administrative information evaluation value, infectious disease & disaster countermeasure evaluation value, operating company evaluation value) related to the care provider. The evaluation index is calculated by acquiring and evaluating the care provider using the acquired multiple evaluation values. According to this configuration, in addition to the evaluation value evaluated from the user's viewpoint such as the user's word-of-mouth information, the evaluation value evaluated by the care worker, the objective evaluation value evaluated by the research organization, and the government office. It is possible to calculate the evaluation value using the administrative information published by the company, the evaluation value related to infectious diseases & disaster countermeasures, and the evaluation index reflecting the evaluation of the operating company that operates this system.
That is, according to the present embodiment, it is expected that a highly reliable evaluation index that reflects a plurality of viewpoints can be calculated for a long-term care provider that provides a home care service.

Further, the long-term care business information providing system of the present embodiment has an information providing unit 11 that provides long-term care business information including an evaluation index of the long-term care business to the user terminal 30. According to this configuration, a user who is looking for a long-term care provider who provides a long-term care service can acquire an evaluation index that reflects a plurality of viewpoints regarding the business content of the long-term care provider.
That is, the user can consider the quality of the home care service of the long-term care provider by referring to the evaluation index reflecting a plurality of viewpoints, and then consider the long-term care provider to use.

In addition, the long-term care provider information providing system of the present embodiment has a plurality of evaluation values (user evaluation value, long-term care worker evaluation value, survey) that are used as calculation criteria for the long-term care provider's evaluation index for the user terminal 30. The score of the institution evaluation value, the administrative information evaluation value, the infectious disease & disaster countermeasure evaluation value, and the operating company evaluation value) is shown in the laser chart.
According to this configuration, the user can know what kind of item is evaluated by the long-term care provider. For example, by looking at the laser chart, the user can infer the actual situation of the long-term care provider (actual situation such as poor treatment of employees) such that the evaluation of the user is high but the evaluation of the long-term care worker is low. In addition, it is possible to know the evaluation of the long-term care provider from various viewpoints such as whether the infectious diseases and disaster countermeasures are sufficiently taken and how the evaluation is from the viewpoint of administrative information.

As described above, according to the present embodiment, the long-term care business operator information that calculates the evaluation index for evaluating the long-term care business operator that provides the home care service and provides the long-term care business operator information including the evaluation index to the user terminal 30. Providing systems and computer programs can be provided.

The present invention is not limited to the above-described embodiment, and various modifications can be made within the scope of the gist thereof.

Specifically, in the above-described embodiment, the evaluation values (user evaluation value, care worker evaluation value, research institution evaluation value, administrative information evaluation) of the "6 types" items are used to calculate the evaluation index of the care provider. Values, infectious disease & disaster countermeasure evaluation values, and operating company evaluation values) are used, but are not particularly limited to these. Of the evaluation values of the "six types" of items, two or more items may be arbitrarily combined to calculate the evaluation index.
For example, the evaluation index calculation unit 11 uses the user evaluation value, the care worker evaluation value, the research institution evaluation value, and the operating company evaluation value, that is, the average value of the four types of evaluation values as the evaluation index. It may be calculated.
Alternatively, the evaluation index calculation unit 11 uses the user evaluation value, the care worker evaluation value, the research institution evaluation value, the operating company evaluation value, and the administrative evaluation value, that is, the average of these five types of evaluation values. The value may be calculated as an evaluation index. Alternatively, the evaluation index calculation unit 11 uses the user evaluation value, the care worker evaluation value, the research institution evaluation value, the operating company evaluation value, and the infectious disease & disaster countermeasure evaluation value, that is, these five types. The average value of the evaluation values of may be calculated as an evaluation index.

Further, in the above-described embodiment, the evaluation index of the care provider is the evaluation value of the item of "6 types" (user evaluation value, care worker evaluation value, research institution evaluation value, administrative information evaluation value, infectious disease & disaster. It is the average value of the countermeasure evaluation value and the operating company evaluation value), but it is not particularly limited to this. For example, the evaluation index of the long-term care provider may be the total value of the evaluation values of the "6 types" items.

1 ... Server device (server)
11 ... Information provision unit 12 ... Evaluation index calculation unit 13 ... Data setting unit 15 ... Care provider attribute information database 16 ... Research institution evaluation information database 21 ... User evaluation information database 22 ... Care worker evaluation information database 23 ... Research institution evaluation Information database 24 ... Administrative evaluation information database 25 ... Infectious disease & disaster countermeasure evaluation information database 26 ... Operating company evaluation information database 101 ... CPU
102 ... Main storage 103 ... Auxiliary storage 104 ... IO interface 105 ... Communication interface

30 ... User terminal 31 ... Display unit 32 ... Input unit 33 ... Communication processing unit 34 ... Long-term care provider information acquisition unit 301 ... CPU
302 ... Main storage 303 ... Auxiliary storage 304 ... IO interface 305 ... Communication interface

Claims (7)

It is a care provider information providing system having a server device that provides a website to a user terminal via a network.
The server device is
The long-term care business attribute information including the facility name, service type, and location information of the facility operated by the long-term care business specified by the long-term care business ID in the long-term care business ID that identifies the long-term care business that provides the home care service. The long-term care provider attribute information database that stores in association with
A long-term care business operator evaluation information database that stores an evaluation index that evaluates a long-term care business operator specified by the long-term care business operator ID in association with the long-term care business operator ID.
The user Web evaluation value evaluated by the user who receives the home care service on the website and the care worker Web evaluation value evaluated by the care worker who provides the home care service on the website for the care provider. The evaluation value of the research institution evaluated by the research institution and the evaluation value of the operating company evaluated by the operating company of the long-term care provider information providing system are acquired, and the evaluation index is used by using the obtained plurality of the evaluated values. An evaluation index calculation unit that calculates and stores the evaluation index in the care company evaluation information database in association with the care company ID.
Using the long-term care business attribute information database and the long-term care business evaluation information database, a Web page constituting the website in which the long-term care business business information including the long-term care business attribute information and the evaluation index is posted is generated. A long-term care business information providing system characterized by providing a Web page on which the long-term care business information generated on the user terminal is posted. The server device is
The operating company remembers the infectious disease & disaster countermeasure evaluation value that evaluated the contents of infectious disease countermeasures and disaster countermeasures for each long-term care provider.
In addition to the user evaluation value, the care worker evaluation value, the research institution evaluation value, and the operating company evaluation value, the evaluation index calculation unit provides the care provider with the infectious disease & disaster countermeasures. The care provider information providing system according to claim 1, wherein the evaluation index is calculated using the evaluation value. The operating company evaluation value is information obtained by the operating company investigating users who received the home care service of the long-term care business for each long-term care business, and the long-term care business for each long-term care business. The care provider information providing system according to claim 1 or 2, wherein the information is evaluated using the information obtained by investigating the long-term care workers related to the long-term care worker. The server device is
The operating company stores the administrative information evaluation value for evaluating the long-term care provider for each long-term care provider by using the administrative information disclosed by the administrative agency.
The evaluation index calculation unit uses the administrative information evaluation value in addition to the user evaluation value, the care worker evaluation value, the research institution evaluation value, and the operating company evaluation value for the care provider. The protection company information providing system according to claim 1, wherein the evaluation index is calculated. The information providing unit is characterized in that it generates an evaluation index breakdown Web page showing the contents of a plurality of evaluation values used as a basis for calculating the evaluation index, and provides the evaluation index breakdown Web page to a user terminal. The long-term care provider information providing system according to any one of claims 1 to 4. The service types include day service, preventive day service, day care, and home-visit care service.
The information providing unit receives the search condition including the service type and the location information from the user terminal, accesses the care provider attribute information database, and selects the care provider attribute information satisfying the accepted search condition. Then, the selected long-term care business operator attribute information and the long-term care business operator ID corresponding to the selected long-term care business operator attribute information are extracted, the care business operator evaluation information database is accessed, and the extracted long-term care business operator ID is used. Claims 1 to be characterized in that the associated evaluation index is extracted and a Web page on which the extracted care company attribute information and the care company information including the evaluation index are posted is generated. The long-term care provider information provision system described in any of 5. A computer that can be connected to a user terminal via a network,
Information providing means for providing a website to the user terminal,
The long-term care business attribute information including the facility name, service type, and location information of the facility operated by the long-term care business specified by the long-term care business ID in the long-term care business ID that identifies the long-term care business that provides the home care service. The first storage means for storing the long-term care provider attribute information database, which is registered in association with
The second storage means for storing the long-term care business evaluation information database for registering the long-term care business ID in association with the evaluation index for evaluating the long-term care business specified by the long-term care business ID, and the long-term care business. On the other hand, the user Web evaluation value evaluated by the user who receives the home care service on the website, the care worker Web evaluation value evaluated by the care worker who provides the home care service on the website, and the research organization The evaluated value of the research institution and the evaluation value of the operating company evaluated by the operating company of the nursing care provider information providing system are acquired, the evaluation index is calculated using the acquired plurality of the acquired evaluation values, and the nursing care is performed. An evaluation index calculation means that associates the evaluation index with the business ID and stores it in the long-term care business evaluation information database.
It is a computer program that functions as
The information providing means uses the care business operator attribute information database and the care business operator evaluation information database to generate a Web page constituting the website including the care business operator attribute information and the evaluation index, and the user. A computer program characterized by providing the Web page generated in a terminal.

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