JP2005209042A - Questionnaire system and questionnaire page forming method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce an answerer's burden to questionnaire answer by forming a questionnaire page the answerer is easy to answer, and to enhance the reliability of questionnaire answer by enabling the answerer to easily and precisely input his/her own comment. <P>SOLUTION: This questionnaire system comprises a question former client 1, an answerer client 3, and a questionnaire server 3, which are mutually connected through a network 4. The questionnaire server 3 comprises a question management means 12 managing question contents of a questionnaire, a questionnaire page forming means 14 forming a questionnaire page from the question contents; and a personal information management means 15 managing information for answerers who answer the questionnaire. The questionnaire page forming means 14 forms the questionnaire page by varying the combination of a plurality of choices which are answer candidates of questions according to the personal information. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

  The present invention relates to a questionnaire system and a questionnaire page creation method for conducting a questionnaire survey through a communication network.

Conventionally, in order to conduct a questionnaire, a method using a telephone, a postcard, a fax, etc. has been taken in addition to filling out a questionnaire. However, if you want answers from as many people as possible, these methods increase the cost of conducting the questionnaire, and you must also manually compile the results after collecting the answers. Takes time and effort.
In order to solve this problem, it has become common to conduct a questionnaire on a web page on the Internet in recent years. When conducting a survey on a web page, respondents of the survey can also respond at their preferred time and send the response results to the survey operator more easily than by telephone or postcard. It is expected that the response rate will be higher than that of other media, and the reliability of the responses will be improved.
When conducting a questionnaire on a web page, the questionnaire operator needs to create an HTML file describing the contents of the questionnaire or create a CGI that aggregates the questionnaire results. Creating a survey page is not easy. For example, as in Patent Document 1, there is a technology that can easily create and modify questionnaire questions. Currently, as a server for conducting surveys, Something that makes it easy to collect questionnaires is provided.
In addition, it is possible to increase the response rate and improve the reliability of responses by conducting a questionnaire on appropriate subjects. As a technique for that purpose, Japanese Patent Laid-Open No. 2001-195505 of Patent Document 2 This is a technology to improve the reliability of answers by appropriately narrowing down the contents and recipients. Patent Document 3 is a technique for obtaining a highly reliable result by analyzing the reliability of a questionnaire response.
JP 2001-273382 A JP 2001-195505 A JP 2002-92291 A

By using the Internet for conducting surveys, it is easy to conduct appropriate surveys for appropriate target audiences, and it is possible to increase the reliability of the survey while reducing costs. There are still problems to reduce time and effort and to increase the response rate and the reliability of responses.
When a questionnaire is conducted on the Internet, an answer is made by a text box, a radio button, a select list, or the like displayed on a Web browser. If the answers to the questions can be freely described in the text box, it is possible to accurately capture the respondents' opinions, but in that case, it becomes difficult to tabulate and the respondents must type a character string using the keyboard. Since it is not possible to respond, it may take time depending on the skill level of the respondent's computer.
In order to alleviate this burden and have you answer easily, you can display several choices of answer candidates and have them select the appropriate option using a radio button, etc. If there is nothing close to what the respondent wants to answer, an accurate answer may not be obtained. In addition, if all possible options are displayed to avoid this, it takes time to answer in order to select an appropriate one from the many displayed options.
In consideration of the above points, the first object of the present invention is to reduce the burden of respondents on answering a questionnaire by creating a questionnaire page that is easy for an answerer to answer. A second object is to increase the reliability of questionnaire responses by allowing respondents to input their opinions easily and accurately.

In order to achieve the above object, the invention described in claim 1 is a questionnaire system in which a question creator client and an answerer client are connected to a questionnaire server via a network. Management means, questionnaire page creation means for creating a questionnaire page from the contents of the question, and personal information management means for managing information about the respondents who answer the questionnaire, the questionnaire page creation means The most important feature is a questionnaire system that creates a questionnaire page by changing the combination of multiple options as answer candidates.
The invention according to claim 2 is the questionnaire system according to claim 1, wherein the question management means has a plurality of answer methods for one question, and the questionnaire page creation means changes the answer format of the question according to personal information. The main feature is a questionnaire system that creates a questionnaire page.
The invention described in claim 3 is characterized in that, in the questionnaire system according to claim 1, the questionnaire page creation means selects a question to be displayed according to personal information and creates a questionnaire page.
According to a fourth aspect of the present invention, in the questionnaire system according to any one of the first to third aspects, the questionnaire server displays a personal information collection page on the client before the questionnaire page, and is obtained here. The questionnaire page creation means includes personal information collection means for creating a questionnaire page based on the information provided.

According to a fifth aspect of the present invention, in the questionnaire system according to any one of the first to fourth aspects, the personal information management means classifies and stores individuals according to their attributes, and the questionnaire page creation means includes a combination of options, a response format The main feature is a questionnaire system that creates a questionnaire page by changing the above according to the group.
According to a sixth aspect of the present invention, in the questionnaire system of the fifth aspect, the questionnaire server includes answer counting means for displaying and counting the questionnaire results for each group managed by the personal information management means. .
According to a seventh aspect of the present invention, in the questionnaire system according to any one of the first to sixth aspects, the personal information management means exists on the network outside the questionnaire system, and the personal information management means is a personal information collection means as required. The main feature is a questionnaire system that obtains personal information necessary for questionnaires.
The invention described in claim 8 is a questionnaire page creation method of a questionnaire system in which a question creator client and an answerer client and a questionnaire server are connected via a network, and a plurality of options as answer candidates for a question according to personal information. The most important feature is a questionnaire page creation method characterized by creating a questionnaire page by changing the combination.

  The present invention relates to a questionnaire system in which a question creator client, an answerer client, and a questionnaire server are connected via a network. The questionnaire server creates a questionnaire page from the question management means for managing the question contents of the questionnaire and the question contents. Survey page creation means and personal information management means to manage information about respondents answering the questionnaire. The questionnaire page creation means changes the combination of multiple choices of answer candidates for questions according to personal information Candidate answer candidates according to personal information in the questionnaire page creation method of the questionnaire system where the questionnaire creator client and respondent client and questionnaire server are connected via a network by creating a questionnaire page By creating a questionnaire page by changing the combination of a plurality of choices made, it is possible to achieve the intended purpose.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a block diagram of a questionnaire system according to an embodiment of the present invention. This questionnaire system is configured by connecting a question creator client 1, an answerer client 2, and a questionnaire server 3 via a network 4. The network 4 is configured as an intranet or an internet network.
Each of the question creator client 1 and the answerer client 2 is composed of an ordinary personal computer, and includes an arithmetic device, a keyboard, an input device such as a pointing device, and an output device such as a display, and browses a homepage on the WWW. Have software for.
The question creator client 1 creates a question content of the questionnaire and transmits it to the questionnaire server 3. The respondent client 2 receives the questionnaire page from the questionnaire server 3, creates an answer, and transmits it to the questionnaire server 3.
The questionnaire server 3 includes the following means.
The question creating means 11 sends page information for creating a question to the question creator client 1 and receives the information input thereto. The question management unit 12 accumulates and manages the question information received from the question creation unit 11 in the question DB 13. The question DB 13 stores question information managed by the question management means 12.
The questionnaire page creation means 14 receives the question information from the question management means 12 and the personal information from the personal information management means 15, creates a questionnaire page by combining them, and transmits it to the respondent client 2. Personal information management means 15 manages the personal information of the questionnaire respondent.
The personal information DB 16 accumulates personal information of questionnaire respondents. The answer collection unit 17 collects questionnaire answers transmitted from the respondent client 2 and accumulates them in the answer DB 18. The answer DB 18 stores the questionnaire answers collected by the answer collecting means 17. The answer counting means 19 totals the answers accumulated in the answer DB 18 in various forms.
The personal information management means 15 and the personal information DB 16 may be independent of the questionnaire server 3 as a personal information management server. In this case, the personal information management server is connected to the questionnaire server 3 via the network 4 to transmit and receive information.

Next, the operation will be described.
(1) At the time of questionnaire question creation The operation when the question creator creates a questionnaire question is as follows. The operation flow is shown in FIG.
The question creation means 11 sends the question creation page information to the question creator client 1, and the question creator opens the question creation page from the browser of the question creator client 1 and inputs the contents of the question (step 1). The question creation means 11 receives the contents of the question transmitted from the question creator client 1 (step 2). The question management means 12 stores the question content received from the question creation means 11 in the question DB 13 (step 3).
(2) At the time of questionnaire response The operation when the questionnaire respondent answers the distributed questionnaire is as follows. The flow of operation is shown in FIG. Here, the personal information of the respondent is already stored in the personal information DB 16. The stored personal information is as shown in FIG. 4 and includes various attributes as necessary.
The survey respondent opens the survey page from the browser of the respondent client 2. The survey respondent sends information identifying the individual such as the user ID to the survey server 3 (step 4). The personal information management means 15 passes the respondent's personal information to the questionnaire page creation means 14 (step 5).
The question management means 12 passes the question information for generating the questionnaire page to the questionnaire page creating means 14 (step 6). The question information is information as shown in FIGS. The questionnaire page creation means 14 examines the following information for each question and generates appropriate question contents.
If the question has a display / non-display condition, it is compared with the personal information of the respondent, and if the question is not displayed, this problem is not incorporated into the page and skipped (step 7). In the case of the question “A0001” in FIG. 5, the question is displayed only to those who have registered “digital camera” as the “tool”, so this question is displayed to the respondent “001” in FIG. 4. , "002" does not display a question.

If there are a plurality of answering methods in the question, an input field is generated according to the answering method having the condition in comparison with the personal information of the respondent (step 8). In the case of the question “A0001” in FIG. 5, since the answer method is only “selection (check)”, any answerer can display an option in the check box. In the case of the question “A0002”, an option with a free description text box is displayed for respondents with an online history of two years or more, and a check box is displayed for other respondents.
If the answer method of the question is a selection method and there are conditions for the option display, a response option group is generated by combining the applicable options against the personal information of the respondent (step 9). FIG. 6 is an example of answer option information for the question “A0001”, which is an option for the question “when do you often use the digital camera?”. Here, when the “display condition” is blank, the option is displayed to all respondents. When the “display condition” has a condition, the option is displayed only to the respondent who satisfies the condition.
In FIG. 4, “school event” and “club activity” are displayed as options for the respondent “003” whose occupation is “student”, but “as a work tool” and “in company event” are not displayed. In addition, since “HP” (homepage) is possessed, “Homepage material” is displayed. Since the respondent “002” has the occupation “company employee”, the options “school event” and “club activity” are not displayed, but “as a work tool” and “in company event” are displayed.
When all the question contents are generated, the questionnaire page creation means 14 transmits the questionnaire page information to the respondent client 2 (step 10). The questionnaire items, answer fields, and options generated in steps 7, 8, and 9 are displayed on the questionnaire page.
The respondent client 2 displays a questionnaire page on the browser, and the respondent inputs an answer to this page (step 11). The answer is sent from the respondent client 2 to the questionnaire server 3. The answer collection means 17 receives the sent answer and accumulates it in the answer DB 18 (step 12).

(3) At the time of questionnaire result totaling The operation | movement in the case of totaling the result of the implemented questionnaire is shown below. The questionnaire results are collected by the questionnaire server itself. The questionnaire results may be aggregated when the results are stored or when requested by a question creator client or a respondent client.
Personal information stored in the personal information DB 16 is classified into groups. Alternatively, information for group classification is stored separately from personal information. When the information for group classification is shown in FIG. 7, the personal information already classified is as shown in FIG. When creating a questionnaire question, the answer method selection condition or the option display condition is set for each group.
The operation at the time of creation is the same as the flow of FIG. The question setting for each group is as shown in FIGS. Respondents belonging to each group make an answer, and the result is stored in the answer DB 18. The flow upon answering is as shown in FIG.
When a request for browsing the total result is sent from the question creator client 1 or the like, the response totaling means 17 is given information about each question from the question management means 12. The answer counting means 17 obtains the answer and answer method for each question group and obtains the answer result of the question from the answer collecting means 17. The obtained results are totaled for each group to which the respondent belongs, and the results are returned to the question creator client 1 or the like.

In the case of the questions shown in FIG. 9 and FIG. 10, the results such as the choices displayed for each of the group 1, group 2 and group 3, the number of answers to the choices, and the number of answers to all the choices for all the groups. Will be displayed. A display example of the result is as shown in FIG. 11 and is displayed as an intuitively easy-to-understand format such as a graph or a statistical result.
According to the present invention, the answering options displayed on the questionnaire page are changed depending on the respondent, so that the respondent can select an appropriate option from among the options that are deeply related to the respondent, thereby reducing the burden on the respondent. At the same time, the reliability of answers can be improved.
In addition, by changing the method of inputting answers to questionnaire questions, respondents can easily input answers such as incorporating candid opinions from respondents by free description or simply selecting answers from options. Can increase the willingness of respondents and increase the reliability of their responses (if past questionnaire response records are stored as personal information, respondents can respond to free questions Can also be used as a criterion for selecting the answer input method).
In addition, the answering method of each question is matched to the respondent, and the question to the answerer is not displayed depending on the situation, thereby reducing the burden on the respondent.
In addition, even if personal information cannot be collected in advance, by collecting personal information prior to the questionnaire and displaying the corresponding questionnaire questions, it is possible to provide a questionnaire page suitable for each individual situation, The burden on respondents can be reduced.
In addition, by classifying respondents into several groups according to the attributes of individual information and providing a questionnaire questioning method for each category, the questionnaire creator can easily make appropriate questionnaire questions about the attributes of multiple respondents Can be created.
In addition, by collecting the questionnaire results for each group, even when a questionnaire is conducted by providing different options and input methods for each group classification, the questionnaire results can be easily analyzed.
Further, by managing personal information separately from the questionnaire system, even when the questionnaire system administrator and the personal information manager are different, only necessary information can be reflected in the questionnaire page creation while protecting the personal information.

The block diagram of the questionnaire system which concerns on embodiment of this invention. The flowchart which shows operation | movement when a question creator produces a questionnaire question. The flowchart which shows operation | movement when a questionnaire respondent responds to the distributed questionnaire. The figure which shows the personal information of personal information DB. The figure which shows the question information of question DB. The figure which shows the question information of question DB. The figure which shows the information of the group classification | category of personal information DB. The figure which shows the personal information already classified by personal information DB. The figure which shows the question setting information for every group of question DB. The figure which shows the question setting information for every group of question DB. The figure which shows the example of a display of an answer result.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Question creator client 2 Respondent client 3 Questionnaire server 4 Network 12 Question management means 14 Questionnaire page creation means 15 Personal information management means

Claims (8)

  In a questionnaire system in which a question creator client and a respondent client and a questionnaire server are connected via a network, the questionnaire server creates a questionnaire page for creating a questionnaire page from a question management means for managing the contents of a questionnaire. And a personal information management means for managing information about respondents who answer the questionnaire, the questionnaire page creating means changing the combination of a plurality of options as answer candidates for the question according to the personal information A questionnaire system characterized by creating.   2. The questionnaire system according to claim 1, wherein the question management means has a plurality of answer methods for one question, and the questionnaire page creation means creates a questionnaire page by changing the answer format of the question according to personal information. A questionnaire system characterized by   2. The questionnaire system according to claim 1, wherein the questionnaire page creating means creates a questionnaire page by selecting a question to be displayed according to personal information.   The questionnaire system according to any one of claims 1 to 3, wherein the questionnaire server displays a personal information collection page on a client before a questionnaire page, and the questionnaire page is based on information obtained here. A questionnaire system characterized in that the creating means comprises a personal information collecting means for creating a questionnaire page.   5. The questionnaire system according to claim 1, wherein the personal information management unit classifies and stores individuals according to their attributes, and the questionnaire page creation unit displays combinations of options, answer formats, and the like. A questionnaire system characterized by creating a questionnaire page that changes according to the group.   6. The questionnaire system according to claim 5, wherein the questionnaire server includes answer counting means for displaying and counting questionnaire results for each group managed by the personal information management means.   The questionnaire system according to any one of claims 1 to 6, wherein the personal information management means is present outside the questionnaire system on a network, and the personal information management means is connected to the personal information collection means as necessary. A questionnaire system characterized by acquiring personal information necessary for a questionnaire.   In the questionnaire page creation method of the questionnaire system in which the question creator client and the respondent client are connected to the questionnaire server, the questionnaire page is created by changing the combination of multiple choices of question answer candidates according to personal information Questionnaire page creation method characterized by doing.

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