JP2002132894A - System and method for facility diagnosis and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the degree of satisfaction of a requester side by efficiently making an evaluation as a hospital building, and accurately evaluating the current state. SOLUTION: A server 1 presents a diagnostic sheet picture consisting of evaluation items showing the current states of facility functions to a user terminal 5 through a network 2. The user takes a self-diagnosis of hospital facilities while referring to the diagnostic sheet picture and inputs corresponding items by selecting them. The server 1 computes evaluation points of an item selected out of those evaluation items to takes stepwise diagnoses, i.e., 1st to 3rd diagnose s having more detailed diagnostic contents and then presents an improvement plan for hospital facility functions. The server 1 when requested from the user terminal 5 to improve the hospital functions properly issue information instructing a building company 3 to take actions (detailed consultation, design consultation, etc.).

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a facility diagnosis system, a facility diagnosis method, and a recording medium suitable for evaluating a hospital function.

[0002]

2. Description of the Related Art Conventionally, several evaluation systems have been constructed as hospital function evaluation methods. Conventional hospital function evaluation methods generally include hospital operation, management,
Regarding functions, there is a method in which hospital personnel self-diagnose their own hospital, and a method in which interviews, questionnaire surveys, and visit surveys are conducted by medical professionals who are developing hospital function evaluations.

[0003]

However, in the conventional hospital function evaluation method, since the impression and evaluation of the hospital user to the hospital are not directly considered, the serviceability of the hospital from the viewpoint of the user is not considered. Is not evaluated. In addition, since the evaluator is a medical specialist, there is a great possibility that the evaluation from the viewpoint of hospital architecture will be sparse.

In addition, evaluation by self-diagnosis or third
In the evaluation conducted by requesting the medical staff, the evaluator knows in advance that there is a diagnosis, and it is possible to improve the points requiring improvement before the diagnosis, and evaluate the actual situation of the actual hospital. It may not be possible.

[0005] Furthermore, when a diagnosis is requested from a specialized third-party evaluation organization, comprehensive diagnosis and evaluation are likely to occur, and information on items that the client side is particularly interested in may be insufficient. In such a case, the client may be less satisfied with the diagnosis / evaluation performed for a fee. In addition to these, even if the conventional evaluation method is simply computerized, the number of evaluation items to be answered by the user becomes enormous,
In addition to the reduction in computer processing, there is a problem that the user's answering operation becomes long and complicated, and therefore, it is difficult to use.

[0006] The present invention has been made in view of the above circumstances, and can efficiently evaluate a hospital building, accurately evaluate the current situation, and improve the satisfaction of the client. It is an object of the present invention to provide a facility diagnosis system, a facility diagnosis method, and a recording medium capable of performing the above.

[0007]

According to the first aspect of the present invention, there is provided an evaluation item presenting means for presenting a plurality of evaluation items relating to diagnosis of facility functions.
A diagnosing unit that includes step-by-step diagnosis from the first to the n-th diagnosis in which each of the evaluation items is included and the details of the diagnosis gradually become more detailed, and an improvement on the facility function based on the diagnosis result by the diagnosis unit. Improvement plan presenting means for presenting a plan.

[0008] According to the second aspect of the present invention, in the first aspect,
In the facility diagnostic system according to the above, when performing the step-by-step diagnosis from the first diagnosis to the n-th diagnosis, the diagnosis unit scores the evaluation item according to the degree of satisfaction thereof,
In the next diagnosis (1 ≦ m ≦ (n−1)), it is determined whether or not to proceed to the (m + 1) -th diagnosis based on the score.

According to the third aspect of the present invention, there is provided the second aspect.
In the facility diagnosis system described above, the diagnosis unit changes an evaluation item in the (m + 1) th order diagnosis according to a score in the mth order diagnosis (1 ≦ m ≦ (n−1)). And

[0010] In order to solve the above-mentioned problems,
In the invention according to claim 4, a plurality of evaluation items related to the diagnosis of the facility function are presented to a user terminal accessed via a network, and the first and second evaluation items include the respective evaluation items and the details of the diagnosis gradually become more detailed. By performing stepwise diagnosis from the diagnosis to the n-th diagnosis, an improvement plan for the facility function is presented to the user terminal via the network.

Further, according to the invention described in claim 5, according to claim 4,
3. The facility diagnosis method according to claim 1, wherein
When performing a step-by-step diagnosis up to the next diagnosis, the evaluation items are scored according to the degree of satisfaction, and the m-th diagnosis (1 ≦ m ≦ (n
-1)), the (m +)
1) It is characterized by proceeding to the next diagnosis.

Further, according to the invention described in claim 6, according to claim 5,
In the facility diagnostic method described, the (m +
1) The evaluation items in the next diagnosis are changed.

[0013] According to the invention described in claim 7, according to claim 4 of the present invention.
7. In the facility diagnosis method according to any one of to 6, the plurality of evaluation items are classified for each category, and a stepwise diagnosis from the first diagnosis to the nth diagnosis is performed for each category. It is characterized by performing.

In order to solve the above-mentioned problems,
In the invention according to claim 8, a step of presenting a plurality of evaluation items related to the diagnosis of the facility function to a user terminal accessed via a network, including the respective evaluation items and gradually providing detailed diagnosis contents Performing a step-by-step diagnosis from a primary diagnosis to an n-th diagnosis; and an improvement plan for the facility function based on the diagnosis result.
And a step of presenting the facility diagnosis program to a user terminal via the network.

In the present invention, the evaluation item presentation means provides
Presenting a plurality of evaluation items representing the status of the facility function, and diagnosing means, based on the corresponding evaluation item designated as the evaluation item representing the current status of the facility function, among the plurality of evaluation items, From the first to the n-th when the contents of diagnosis are detailed
Stepwise diagnosis is performed up to the next diagnosis (n is an integer of 2 or more). Then, the improvement plan presenting means presents an improvement plan for the facility function based on the diagnosis result by the diagnosis means. Therefore, the evaluation items can be automatically screened by performing a step-by-step diagnosis in which the details of the diagnosis become progressively more detailed, making it possible to efficiently evaluate the hospital building and accurately evaluate the current situation It is possible to improve the client's satisfaction.

[0016]

Embodiments of the present invention will be described below with reference to the drawings. A. Configuration of Embodiment FIG. 1 is a block diagram showing an overall system configuration according to an embodiment of the present invention. In FIG. 1, a server 1 is connected to a network 2 such as the Internet, provides a diagnostic sheet screen to a user terminal described later, creates a database of input data input on the diagnostic sheet screen, and creates a database of the input data. It performs scoring (evaluation score), plotting processing / diagnosis based on the evaluation score, presentation of diagnosis results, and the like. Further, the server 1 causes an action (a detailed consultation, a design consultation, etc.) to the construction company 3 in accordance with an instruction from the user terminal for the diagnosis result. The database 4 stores the input data and the diagnosis results for each user.

The user terminal 5 is composed of a so-called personal computer or the like, and is connected to the network 2 such as the Internet as needed, and accesses the server 1 to enjoy the facility diagnosis service. The user (for example, a hospital-related person) performs a self-diagnosis for the hospital facility while referring to the above-mentioned diagnostic sheet screen, and inputs in a form of selecting the corresponding item. In addition, the user terminal 5 displays the diagnosis result and the suggestion menu (extension, remodeling, new building, etc.) provided from the server 1, and instructs the server of the customer's will for these. As a result, whether a business is established between the construction company and the user,
Or we can offer that opportunity.

On the diagnostic sheet screen, as shown in FIG.
Multiple evaluation items for hospital facilities (middle item = category)
Are set in the evaluation item (medium item), and a plurality of alternative or alternative evaluation items (small item = question item) are further set. Each sub-item of each evaluation item is composed of items considered necessary from the viewpoint of the construction company. For each small item, the evaluation score in the evaluation item is set to, for example, 0.0, 0.5, 1.0, and the higher the evaluation score, the better the hospital facility is. It can be said.

As described above, the user makes a self-diagnosis of the hospital facility while referring to the above-mentioned diagnostic sheet screen, and inputs the information in such a format as to select a corresponding item. The server 1 evaluates the hospital function by calculating the evaluation score of the selected item of each of these evaluation items. The hospital function evaluation consists of a primary diagnosis to a tertiary diagnosis. The first to third diagnoses are in the order of simple diagnosis → detailed diagnosis. The first diagnosis is one block (middle item) of the simplified comprehensive diagnosis, and the second diagnosis is management index diagnosis, infection countermeasure diagnosis,
Five blocks for earthquake / fire risk diagnosis, energy saving diagnosis and hospital environment diagnosis (middle item), and the third diagnosis consists of two or more diagnosis blocks (middle item) attached to each item of the second diagnosis. ing. In the server 1, the evaluation scores of the small items selected by the user are totaled for each medium item, and the ratio to the full score is obtained. For each evaluation item, a score is graphed by a radar chart, a bar graph, or a scatter diagram, and a comparison is made between a value of the database and a certain item of the database.

In the primary diagnosis, a person who wishes to have a general knowledge of a hospital (for example, a hospital-related person) receives a comprehensive simplified diagnosis / evaluation using the “diagnosis sheet screen”. In the secondary diagnosis, based on the result of the primary diagnosis, a diagnostic diagnosis / evaluation is performed on items of interest to the hospital staff, reflecting a certain degree of expertise. In some cases, it may be possible to omit the secondary diagnosis and perform the tertiary diagnosis depending on the wishes of the hospital staff. The third diagnosis is based on the second
Upon receiving the results of the next diagnosis, if the hospital staff wishes for a more detailed diagnosis / evaluation, the system performs a detailed diagnosis / evaluation reflecting the judgment of the expert. The result of the third diagnosis is a level at which a specific improvement plan of the hospital function can be proposed. In this way, by proceeding to the primary diagnosis, the secondary diagnosis, and the tertiary diagnosis, and gradually to the detailed diagnosis, items necessary for the detailed diagnosis are automatically screened by the server 1. As a result, the diagnostic work is labor-saving. The evaluation result is expressed using a graph and a simple comment.

The functions of the server 1 described above are realized by executing a program stored in a storage unit (not shown). The storage unit is configured by a nonvolatile memory such as a hard disk device, a magneto-optical disk device, a flash memory, a volatile memory such as a RAM (Random Access Memory), or a combination thereof. The storage unit is a volatile memory (RA) in a computer system that is a server or a client when a program is transmitted through a network such as the Internet or a communication line such as a telephone line.
As in the case of M), a program that holds a program for a certain time is also included.

The above program may be transmitted from a computer system in which the program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting a program refers to a medium having a function of transmitting information, such as a network such as the Internet or a communication line such as a telephone line. Also,
The program may be for realizing a part of the processing described above. Furthermore, what can implement | achieve the process mentioned above in combination with the program already recorded on the server 1, what is called a difference file (difference program) may be sufficient.

B. Next, the overall operation of the present embodiment will be described in detail. Here, FIGS. 3 and 4 are flowcharts for explaining the operation of the present embodiment. First, a primary diagnosis is performed. In the first diagnosis, a diagnosis is performed from the viewpoint of a hospital user (S8). The user uses the user terminal 5 to access the server 1 via the network 2 such as the Internet, and inputs necessary data to a diagnostic sheet (evaluation item) displayed on the computer screen (S1).
0). The server 1 converts the input data into a database 4
(S12), and the evaluation scores of the small items selected by the user are totaled for each of the middle items to be scored (S14). Next, as shown in FIG. 5, the server 1 graphs the points using a radar chart, a bar graph, a scatter diagram, or the like, and creates a medical certificate (S16).

Next, the server 1 evaluates the secondary diagnosis on the basis of the evaluation score, and explains the evaluation result of the primary diagnosis to the user terminal 5 as shown in FIG. And information for proposing a general improvement point are presented (S20). The diagnosis result includes a proposal (extension, renovation, new construction, etc.) from the construction company, and various judgment materials (menus) are presented to the customer. Then, the server 1 determines whether or not the hospital staff, who is the user, has requested a more detailed diagnosis of the specific item. That is, the user refers to the evaluation result of the first diagnosis, and when there is an item that requires detailed diagnosis, notifies the server 1 that the process proceeds to the next diagnosis.

When the server 1 determines whether or not to proceed to the next diagnosis, the evaluation score for the relevant item is smaller than 0.5 or the evaluation score for the relevant item is If either of the conditions is smaller than the average point, the process may proceed to the next secondary diagnosis.

When the server 1 is notified from the user terminal 5 to proceed to the second diagnosis, the server 1 proceeds to a detailed diagnosis on the relevant item. Here, the server 1 may omit the secondary diagnosis and perform the tertiary diagnosis depending on the wishes of the hospital personnel, and thus determines whether the execution of the secondary diagnosis is desired (S24). ). Then, if the secondary diagnosis is not desired by the hospital personnel, the process proceeds to the tertiary diagnosis from step S32 described later.

On the other hand, if a secondary diagnosis is desired by a hospital-related person, the server 1 proceeds to step S10.
The same processing as in steps S16 to S16 is performed for a specific item. That is, a detailed question for the specific item is entered in the user terminal 5.
And accepts input from the user, performs database processing, scoring, plotting processing, and the like, and evaluates the secondary diagnosis based on the evaluation score. In the secondary diagnosis, a diagnosis reflecting the judgment of a person having a certain degree of expertise is performed on the system (S26).

Next, the server 1 presents to the user terminal 5 information for explaining the result of the secondary diagnosis and information for proposing a general improvement regarding the specific item (S28). Note that the diagnosis result includes a proposal (extension, renovation, new construction, etc.) from the construction company 3 as in the first diagnosis, and various judgment materials (menus) are presented to the user. . Then, it is determined whether or not the hospital staff, who is the user, has requested a more detailed diagnosis of the specific item (S30). The user refers to the result of the second diagnosis, and when there is an item requiring detailed diagnosis, notifies the server 1 that the process proceeds to the next diagnosis.

When the server 1 determines whether or not to proceed to the next diagnosis, the evaluation score for the relevant item is smaller than 0.5 or the evaluation score for the relevant item is If either of the conditions is smaller than the average point, the process may proceed to the next tertiary diagnosis.

When the server 1 is notified from the user terminal 5 to proceed to the third diagnosis, the server 1 executes the above-described steps S10 to S10.
The same processing as in step 16 is performed for a specific item. That is, a more detailed question for the specific item is presented to the user terminal 5, an input from the user is received, a database, a score, a plotting process, and the like are performed, and an evaluation of the third diagnosis is performed based on the evaluation score. Perform In the third diagnosis,
A diagnosis reflecting the judgment of a person having the specialized knowledge in the evaluation field is performed on the system (S32).

Next, the server 1 presents information for explaining the tertiary diagnosis result and information for proposing a detailed improvement point to the user terminal 5 (S34).
Note that the diagnosis results include proposals (extensions, remodeling, new construction, etc.) from the construction company 3 as in the case of the first and second diagnosis, and various judgment materials (menus) are provided to the user. Be presented. Then, the server 1 performs the above-described first diagnosis to
Based on the diagnosis result of the third diagnosis, it is determined whether or not a hospital person as a user has requested improvement of his / her own hospital function (S36). That is, the user refers to the evaluation result of the tertiary diagnosis, and requests the server 1 to improve the function of his / her hospital if it is necessary. Then, when the user terminal 5 requests the improvement of the hospital function, the server 1 appropriately sends information to the construction company 3 to take an action (detailed consultation, design consultation, etc.), and knows it. The person in charge of the construction company 3 performs the above-mentioned action offline (S38).

According to the above-described embodiment, an objective evaluation can be performed from the viewpoint of the hospital user, and the result can be presented to the hospital staff in a simple expression. As a result, it is possible to draw the interest of hospital personnel to their own hospital facilities and enlighten them in improvement activities. Further, by performing detailed diagnosis step by step, such as primary diagnosis → (secondary diagnosis) → tertiary diagnosis, it is possible to improve customer satisfaction through diagnosis and evaluation. Further, based on the evaluation result, information related to the improvement of the hospital function can be presented from a hospital-related person (customer).

FIG. 7 shows a process for changing the evaluation items in the next diagnosis according to the results of the first to third diagnoses. In this figure, for example, as a result of the first diagnosis, it is assumed that the diagnosis with the management index as the category is 5 points, the diagnosis with the infection control as the category is 18 points, and the diagnosis with the earthquake fire risk as the category is 13 points. . In this case, a medium item sheet to be used as an evaluation item of the secondary diagnosis is allocated according to the score of each category, and the server 1 sets (changes) the evaluation item of the secondary diagnosis based on this. . For example, in the management index judgment, the middle item sheet A1 is used according to the first diagnosis (5 points), and in the earthquake fire risk judgment, the middle item sheet C3 is used according to the first diagnosis (13 points). In the infection countermeasure determination, since the primary diagnosis has a high score (18 points), the diagnosis is unnecessary (the middle item sheet is not used). The same applies to the third diagnosis. For example, regarding the management index judgment of the second diagnosis, detailed judgments 1 and 2 are performed in the third diagnosis. In this case, if the management index judgment of the second diagnosis is 7 points, the management item detailed judgments 1 and 2 of the third diagnosis accordingly use the middle item sheets A11 and A22 respectively. Set (change). In this way, since the user is required to answer only the necessary minimum evaluation items, a detailed and accurate diagnosis can be performed even if the user's answer work is short.

In the above-described embodiment, the user terminal 5 is configured to access the server 1 on the network 2 such as the Internet so as to enjoy the facility diagnostic service. However, the present invention is not limited to this, and realizes the function. May be a stand-alone personal computer on which software for installing is installed. In this case, the person in charge of the construction company visits the user (hospital), makes a diagnosis on the spot, and can use the system as a communication tool for business.

Further, in the above-described embodiment, the hospital-related personnel self-evaluated. However, the present invention is not limited to this, and outpatients or visitors are allowed to enter without contacting the hospital-related personnel in advance. It is also possible to observe inside and outside the hospital and objectively evaluate the hospital function based on the observation result.

The embodiment of the present invention has been described in detail with reference to the drawings. However, the specific configuration is not limited to the above embodiment, and a design and the like may be made without departing from the gist of the present invention. included.

[0037]

As described above, according to the present invention,
The evaluation item presentation means presents a plurality of evaluation items relating to the diagnosis of the facility function, and the diagnosis means gradually performs the stepwise diagnosis from the first to the nth diagnosis in which the details of the diagnosis are detailed, and proposes an improvement plan. The presenting means presents an improvement plan for the facility function based on the result of the diagnosis by the diagnosing means, so that the evaluation items are automatically screened by performing stepwise diagnosis in which the details of the diagnosis become gradually more detailed. Therefore, there is an advantage that the evaluation as a hospital building can be efficiently performed, the current situation can be accurately evaluated, and the satisfaction of the client can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall system configuration according to an embodiment of the present invention.

FIG. 2 is a schematic diagram illustrating an example of a diagnostic sheet screen according to the present embodiment.

FIG. 3 is a flowchart for explaining the operation of the present embodiment.

FIG. 4 is a flowchart for explaining the operation of the present embodiment.

FIG. 5 is a schematic diagram showing an example of plotting evaluation scores according to the embodiment.

FIG. 6 is a schematic diagram illustrating an output example of an evaluation result according to the embodiment.

FIG. 7 is a diagram showing a process according to the present embodiment when the evaluation item of each diagnosis is changed based on the latest diagnosis result.

[Explanation of symbols]

1 server (evaluation item presenting means, diagnostic means, improvement plan presenting means) 2 network 3 construction company 4 database 5 user terminal

 ──────────────────────────────────────────────────続 き Continued on the front page (72) Inventor Michiya Suzuki 1-3-2 Shibaura, Minato-ku, Tokyo Shimizu Corporation (72) Inventor Masaya Godai 2-3-2 Shibaura, Minato-ku, Tokyo Shimizu Corporation Co., Ltd. (72) Inventor Hikaru Harato 1-3-2 Shibaura, Minato-ku, Tokyo Shimizu Construction Co., Ltd. (72) Inventor Masafumi Yamatani 2-3-2 Shibaura, Minato-ku, Tokyo Shimizu Corporation F Terms (reference) 5B049 AA06 BB41 EE02 GG00

Claims (8)

[Claims] An evaluation item presenting means for presenting a plurality of evaluation items related to diagnosis of facility functions, and a step-by-step process from the first to the n-th diagnosis, each of which includes the evaluation item and in which the details of the diagnosis gradually become more detailed. A facility diagnosis system, comprising: a diagnosis unit that performs a proper diagnosis; and an improvement plan presentation unit that presents an improvement plan for the facility function based on a diagnosis result by the diagnosis unit. 2. The diagnostic device according to claim 1, wherein when performing the stepwise diagnosis from the first diagnosis to the nth diagnosis, the diagnosis unit scores the evaluation item in accordance with the degree of satisfaction, and performs the mth diagnosis (1 ≦ m ≦
(N-1)), the (m)
+1) The facility diagnosis system according to claim 1, wherein it is determined whether to proceed to the next diagnosis. 3. The diagnostic device according to claim 2, wherein the diagnostic means is configured to perform the m-th diagnostic (1 ≦
(m + 1) according to the score in (m ≦ (n−1)).
3. The facility diagnosis system according to claim 2, wherein an evaluation item in the next diagnosis is changed. 4. A plurality of evaluation items relating to diagnosis of facility functions are presented to a user terminal accessed via a network, and each of the evaluation items includes each of the evaluation items, and the details of the diagnosis gradually increase from the first diagnosis to the first diagnosis. A facility diagnosis method characterized by presenting an improvement plan for the facility function to a user terminal via the network by performing a stepwise diagnosis up to an n-th diagnosis. 5. When performing stepwise diagnosis from the first diagnosis to the nth diagnosis, the evaluation items are scored in accordance with the degree of satisfaction and the mth diagnosis (1 ≦ m ≦ (n− 5. The facility diagnosis method according to claim 4, wherein the procedure proceeds to the (m + 1) th diagnosis based on the score in 1)). 6. The m-th diagnosis (1 ≦ m ≦ (n−1))
6. The facility diagnosis method according to claim 5, wherein the evaluation item in the (m + 1) -th diagnosis is changed according to the score in the step (a). 7. The method according to claim 1, wherein the plurality of evaluation items are classified for each category, and a stepwise diagnosis from the first diagnosis to the nth diagnosis is performed for each category. 7. The facility diagnostic method according to any one of 4 to 6. 8. A step of presenting a plurality of evaluation items relating to diagnosis of facility functions to a user terminal accessed via a network; a first diagnosis including each of the evaluation items and gradually providing detailed diagnosis contents. Making a computer perform a step-by-step diagnosis from the first diagnosis to the n-th diagnosis; and presenting a proposal for improvement to the facility function to a user terminal via the network based on the diagnosis result. A computer-readable recording medium on which a program is recorded.