WO2021161977A1 - Nursing home assistance device, nursing home assistance method, and nursing home assistance program - Google Patents

Nursing home assistance device, nursing home assistance method, and nursing home assistance program Download PDF

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Publication number
WO2021161977A1
WO2021161977A1 PCT/JP2021/004703 JP2021004703W WO2021161977A1 WO 2021161977 A1 WO2021161977 A1 WO 2021161977A1 JP 2021004703 W JP2021004703 W JP 2021004703W WO 2021161977 A1 WO2021161977 A1 WO 2021161977A1
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WIPO (PCT)
Prior art keywords
visitor
care facility
unit
resident
visit
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PCT/JP2021/004703
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French (fr)
Japanese (ja)
Inventor
博 堀越
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博 堀越
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Publication date
Application filed by 博 堀越 filed Critical 博 堀越
Priority to JP2021523809A priority Critical patent/JP6989202B1/en
Publication of WO2021161977A1 publication Critical patent/WO2021161977A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services

Definitions

  • the present invention relates to a long-term care facility support device, a long-term care facility support method, and a long-term care facility support program. Specifically, it relates to a long-term care facility support device, a long-term care facility support method, and a long-term care facility support program that give points to visitors who visit a resident in a long-term care facility.
  • Volunteer points can be given to long-term care volunteers, and long-term care recipients can receive long-term care (home help that does not require the necessary qualifications specified in the long-term care insurance system) service. Volunteer care systems that can be used are known.
  • a volunteer long-term care system such as Patent Document 1
  • the points can be used when oneself or a family member receives long-term care in the future, and with mutual help. You can receive long-term care services free of charge.
  • MCI dementia
  • the degree of need for nursing care may progress, and the resident is isolated due to the fact that family members do not come to visit, and stress tends to cause inflammation in the body and weakens immunity, resulting in cancer.
  • the present invention gives points for the visitor's visit to the resident of the long-term care facility, and also gives points for the visitor's evaluation of the long-term care facility and the long-term care facility staff.
  • the purpose of this program is to increase the number of visitors to long-term care facilities and to provide long-term care facility support devices, long-term care facility support methods, and long-term care facility support programs that contribute to improving the capabilities of long-term care facilities and long-term care facility staff.
  • the long-term care facility support device of the present invention has a visitor designation unit that accepts the designation of a visitor to the long-term care facility from a resident of the long-term care facility, and a visitor designated by the visitor designation unit. It has a visit reservation department that accepts reservations for visits by, a point granting department that gives points to visitors accepted by the visit reservation department, and an evaluation reception department that accepts the input of evaluations for nursing care facilities by visitors. Gives the visitor additional points when the evaluation reception department receives the evaluation from the visitor.
  • It also has a visit recording department that records the date and time when the resident met the visitor, and the point giving department gives the visitor a predetermined point when the visitor receives a notification from the visit recording department that the visitor has met the resident. You may.
  • the visitor's visit includes going out with the resident, and the point granting department may go out of the visit rather than the visit when the visitor is notified by the visit record department that the visitor has gone out of the visit with the resident. Many points may be awarded.
  • the evaluation reception department may include a long-term care facility evaluation reception department in which the visitor evaluates the long-term care facility and a long-term care facility staff evaluation reception department in which the visitor evaluates the long-term care facility staff.
  • the point-giving department may give points to the visitor each time the visitor inputs an evaluation into the long-term care facility evaluation reception department and the long-term care facility staff evaluation reception department.
  • the point giving department may give points to any point card selected by the visitor.
  • a dialogue unit may be further provided to provide a user interface screen in which the resident consults with the visitor on the date and time of the visit.
  • a vital sign measurement result display unit that displays the measurement result of the resident's vital signs.
  • a living condition recording unit for recording the living condition of the resident may be further provided.
  • a point target number display unit may be further provided to display the target number of points given by the point granting unit.
  • the care facility support device acquires the advertisement and the advertisement information related to the advertisement from the personal information acquisition department that acquires the personal information of the resident and the visitor, the personal information providing department that provides the personal information to the advertiser, and the advertiser.
  • the advertisement information acquisition department the conformity evaluation department that evaluates the degree of conformity between personal information and the advertisement information, and the advertisement corresponding to the advertisement information conformed by the evaluation under the owner of the personal information conforming to the advertisement information.
  • An advertisement distribution department that distributes advertisements to, an advertisement charge acquisition department that acquires advertisement charges from advertisers of advertisements distributed by the advertisement distribution department, and an advertisement charge distribution department that distributes advertisement charges to the operators of nursing care facilities. You may prepare.
  • Personal information may include at least gender, age, area of residence, family structure, educational background, work history, hobbies, medical history, or disability information regarding residents and visitors.
  • the care facility support device further includes a robot and an information processing device capable of communicating with the robot.
  • the robot has a monitor, a camera, a speaker, and a microphone, and the information processing device is a robot.
  • a command reception unit that accepts commands to, a shooting unit that shoots images to be displayed on the monitor, a display unit that displays images taken by the camera, an audio reception unit that receives sound to be output from speakers, and a microphone. It may have a sound output unit that outputs the sound collected by the speaker.
  • the resident may operate the information processing device and remotely control the robot to meet with the visitor.
  • the visitor may operate the information processing device and remotely control the robot to meet with the resident.
  • the robot may further have a drive unit that enables the robot to travel, and the information processing device may further have a travel control unit that remotely controls the drive unit.
  • the information processing device may further include a VR device, and the VR device may be provided with a display unit and a sound output unit.
  • the VR device is a device for viewing an image for experiencing virtual reality or an image taken by a 360-degree camera, and includes goggles type, glasses type, contact lenses, and the like.
  • the long-term care facility support device may be further provided with a video storage unit that stores the video taken by the camera when the resident and the visitor meet.
  • the long-term care facility support device is further equipped with a visit evaluation reception unit that accepts the evaluation of the resident for the visit using the robot, and the point giving department is required that the evaluation of the resident received by the visit evaluation reception department is equal to or higher than the predetermined value. You may give points to the visitor.
  • the long-term care facility support device further includes a playback count unit that counts the number of times the video stored in the video storage unit has been played by the resident, and the point-giving unit has the number of times the video has been played by the resident is a predetermined number or more. Points may be given to the visitor on the condition of.
  • the long-term care facility support device further includes a point allocation selection unit that selects a target person to whom points are awarded, and the point allocation unit grants points to the target person selected by the point allocation selection unit on behalf of the visitor. May be.
  • the long-term care facility support method of the present invention was accepted in a visitor designation step for accepting the designation of a visitor to the long-term care facility from a resident of the long-term care facility and a visitor designation step. It has a visit reservation step that accepts visit reservations by visitors, a point granting step that grants points to visitors accepted in the visit reservation step, and an evaluation reception step that accepts the input of evaluations for nursing care facilities by visitors.
  • the grant step when the evaluation from the visitor is received in the evaluation reception step, the visitor is given additional points.
  • the long-term care facility support program of the present invention has a visitor designation function that accepts the designation of a visitor to the long-term care facility from a resident of the long-term care facility on a computer, and a visitor designation function.
  • a visit reservation function that accepts visit reservations by accepted visitors
  • a point awarding function that grants points to visitors accepted by the visit reservation function
  • an evaluation reception function that accepts input of evaluations for nursing care facilities by visitors. In preparation, when the evaluation reception function receives the evaluation from the visitor by the point giving function, the visitor is given additional points.
  • the long-term care facility support device the long-term care facility support method, and the long-term care facility support program of the present invention
  • points are given to the visitor's visit to the resident of the long-term care facility, and in addition, the visitor gives the long-term care facility and the long-term care facility and the long-term care facility.
  • the visitor gives the long-term care facility and the long-term care facility and the long-term care facility.
  • FIG. 1 shows the overall configuration of the system including the long-term care facility support device 1 according to the first embodiment.
  • the long-term care facility support device 1 is a device that gives points to visitors to the long-term care facility.
  • the long-term care facility support device 1 is a device that gives points to a visitor based on a visitor's visit to a resident of the long-term care facility and an evaluation of the long-term care facility.
  • the long-term care facility support device 1 is realized by an information processing device represented by a personal computer, a tablet terminal, a server device, or the like, as an example.
  • the resident 3 is occupying the nursing care facility 2.
  • the visitor 4 visits the resident 3 who is occupying the nursing care facility 2.
  • the long-term care facility 2 is a paid facility that cares for the elderly, such as an elderly home, and the visitor 4 is, for example, a predetermined person such as a child, grandchild, relative, or friend of the resident 3.
  • the long-term care facility support device 1 is connected to the network 5.
  • the long-term care facility support device 1 is also connected to the terminal of the resident 3 and the terminal of the visitor 4, and acquires the visitation information from both the terminal of the resident 3 and the terminal of the visitor 4.
  • the resident 3 inputs the information of the visitor 4 that the resident 3 wants to come to the long-term care facility 2 into the long-term care facility support device 1, and when the long-term care facility support device 1 receives the input result, the visitor 4 receives the information of the long-term care facility 2. Book a date and time to visit.
  • the configuration example of the long-term care facility support device 1 will be described below with reference to FIG.
  • the long-term care facility support device 1 includes a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, an evaluation reception unit 60, a vital sign measurement result display unit 70, and a living condition recording unit 80.
  • a point target number display unit 90, a visit designated person exclusion notification unit 100, and a time recording unit 110 are provided.
  • a specific description will be given.
  • the visitor designation unit 10 accepts the designation of the visitor 4 in which the resident 3 resident in the long-term care facility 2 visits the resident 3 resident in the long-term care facility 2.
  • FIG. 3 is a diagram showing a user interface screen of the visitor designation unit 10.
  • the resident 3 inputs a person who wants to visit himself / herself into the visitor designation unit 10. People who want to visit you are, for example, children, grandchildren, spouses, relatives, friends, and so on. Resident 3 selects the category of the person he / she wants to visit, and enters the name in the blank to the right of "Name" at the bottom of the category column. The number of people you want to visit is, for example, four, but it is not limited to this.
  • the registrants for selecting the person to be visited can be changed, for example, once every three months.
  • the visitor designation unit 10 accepts the designation of the visitor 4 who visits the resident 3 who is occupying the nursing care facility 2, as shown in FIG. 4, the resident 3 comes to visit the terminal of the visitor 4. You will be notified that you have received an email requesting it. Below the email, the messages "If you come to the facility upon request for a visit, you will be given points" and "Would you like to receive a request for a visit?" Are displayed, and below that. "Yes” and "No” buttons are displayed. The visitor 4 can select whether or not to visit the resident 3 by pressing either button.
  • the dialogue unit 20 provides a user interface screen as shown in FIG. 5 in which the resident 3 and the visitor 4 discuss the date and time of the visit. For example, as shown in Figure 5, Resident 3: "Can you come next Saturday?", Visitor 4: “I have a plan for next Saturday. I can go next Sunday afternoon.”, Resident 3: “Then next week. Dialogues such as “Can you come at 2:00 pm on Sunday?", Visitor 4: “OK. Then I will go at 2:00 pm next Sunday.” Will be held between the resident 3 and the visitor 4.
  • This user interface can be a chat screen or an email screen. This is expected to improve communication between people involved in long-term care facilities.
  • the visit reservation department 30 accepts reservations for the date and time when the resident 3 wants the visitor 4 to visit the nursing care facility 2.
  • FIG. 6 is a diagram showing a user interface screen of the visit reservation unit 30.
  • the resident 3 selects from the pull-down menu the date and time when he / she wants the visitor 4 to come to the visit, which is determined by the dialogue in the dialogue unit 20 described later.
  • the date can also be selected from the calendar as shown on the right side of FIG. For example, February 3, 2020 at 3:00 pm. This date and time may be determined by dialogue in the dialogue unit 20 and may be any time as long as it is possible to visit.
  • the input to the visit reservation unit 30 is not limited to the mobile terminal of the resident 3, and may be performed from the mobile terminal of the visitor 4.
  • the resident 3 and the visitor 4 of the nursing care facility 2 are notified that the reservation has been completed.
  • the visit recording unit 40 records the fact that when the resident 3 of the nursing care facility 2 meets the visitor 4, the visit date and time and the visit time (for example, 30 minutes, 1 hour, etc.) are recorded, and the points to be described later. Notify the granting unit 50.
  • FIG. 7 is a diagram showing a user interface screen of the point giving unit 50.
  • This point corresponds to the amount paid by the resident 3 as an add-on to the occupancy fee when moving into the long-term care facility 2, and is regarded as a refund of the amount paid by the add-on. For example, if the amount paid as an add-on is 20,000 yen, the refund will be 10,000 yen once, and if you meet twice a month, it will be 20,000 yen. In addition, this point is given each time the visitor 4 meets the resident 3.
  • the point giving unit 50 in addition to giving points to the visitor 4 for a normal visit in which the visitor 4 visits the nursing care facility 2 and meets with the resident 3, the visitor 4 goes out together with the resident 3. If you visit the site, you may give more points than during a regular visit. For example, if the point giving unit 50 gives 2500 points to the visitor 4 at the time of a normal visit, it may be possible to give 5000 points, which is twice that amount, at the time of an outing visit. Resident 3 tends to withdraw to the long-term care facility 2, and going out with family members and close friends can be irritating and prevent the progression of dementia (MCI).
  • MCI progression of dementia
  • the points given to the visitor 4 by the point giving unit 50 are given as points of an arbitrary point card (for example, T-point card, Rakuten point card) selected by the visitor 4.
  • points are awarded, as shown in Fig. 5, "Mr. XX visited you from 0:00 to 0:00 on XX, XX, so XX points will be awarded! Points will be given to the specified ⁇ card ”is displayed.
  • the visitor 4 actively visits the resident 3 or the resident 3 in an attempt to recover the amount paid by the visitor 4 as an add-on. This will increase the number of energetic and lively residents, improve communication between residents 3 and their families and best friends, prevent the progression of long-term care requirements, prevent the progression of dementia (MCI), and at the time of illness. Helps to recover.
  • MCI dementia
  • the evaluation reception unit 60 accepts the input of the evaluation of the visitor 4.
  • the evaluation reception unit 60 includes a long-term care facility evaluation reception unit 61 and a long-term care facility staff evaluation reception unit 62.
  • the visitor 4 writes the evaluation of the long-term care facility in the long-term care facility evaluation reception unit 61 and the evaluation of the long-term care facility staff in the long-term care facility staff evaluation reception department 62.
  • FIG. 8 is a diagram showing a user interface screen of the nursing care facility evaluation reception unit 61.
  • the evaluation of long-term care facilities is, for example, five grades of "1: very good", “2: good”, “3: normal”, “4: bad", and "5: very bad” for predetermined evaluation items. As an evaluation, it is performed by selecting one. As shown in FIG. 8, the predetermined evaluation items are, for example, "atmosphere in the hall", “cleanliness in the hall", “equipment in the hall” and the like.
  • the input to the long-term care facility evaluation reception unit 61 is an incentive for the facility manager of the long-term care facility. This is expected to improve the level of facility management. Specifically, the long-term care facility 2 becomes a long-term care facility with many energetic residents, is evaluated as a busy facility with many visitors from the outside, and can realize thorough cleaning and high hospitality.
  • FIG. 9 is a diagram showing a user interface screen of the nursing care facility staff evaluation reception unit 62.
  • the evaluation of the long-term care facility staff is, for example, "1: very good", “2: good”, “3: normal”, “4: bad", “5: very bad” for the predetermined evaluation items. As a graded evaluation, it is performed by selecting one.
  • the predetermined evaluation items are, for example, “staff service”, “staff attitude”, “staff wording” and the like, as shown in FIG.
  • Input to the long-term care facility staff evaluation reception unit 62 is an incentive for the long-term care facility staff. In the case of the worst evaluation, it is the basis of the materials subject to re-education. This is expected to improve the hospitality of long-term care staff.
  • the long-term care staff cannot be overlooked due to the large number of visitors, the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party, and skill improvement due to competitive awareness is expected. Facilitates communication with best friends and improves hospitality.
  • the vital sign measurement result display unit 70 displays the vital sign measurement result of the resident 3 measured by a blood pressure monitor or the like.
  • FIG. 10 is a diagram showing a user interface screen of the vital sign measurement result display unit 70.
  • vital signs include, for example, blood pressure, pulse, heart rate, respiratory rate, and the like.
  • measured values such as blood pressure, pulse, heart rate, and respiratory rate are displayed.
  • it can be determined whether the vital sign of the resident 3 has been improved by the resident 3 meeting with the visitor 4, and the visitor can be interviewed with the care staff or the facility manager of the care facility 2 to grasp the progress details. Close communication between 4 and the care staff and facility manager is planned.
  • the living condition recording unit 80 records the living condition of the resident 3. For example, if the resident 3 participates in a certain event, the application input for participating in the event is accepted, and the information is recorded and displayed.
  • FIG. 11 is a diagram showing a user interface screen that displays the living conditions recorded by the living condition recording unit 80. As shown in FIG. 11, the living condition is, for example, how many people were able to participate in an event in a long-term care facility. On the screen shown in FIG. 11, the events participated in this month are displayed as XX days: XX event, XX days: XX event, and so on.
  • the point target number display unit 90 displays the target number of points given by the point granting unit 50.
  • FIG. 12 is a diagram showing a user interface screen of the point target number display unit 90. For example, as shown in FIG. 12, if the visitor 4 visits the resident 3 once, the display "Points given this month ⁇ points (for the visit on October 0)" and "This month” are displayed. "Remaining points ⁇ points” is displayed. As a result, it can be seen that the visitor 4 will be given points again if he / she visits the resident 3 again that month. This increases the chances that the visitor 4 will visit the resident 3.
  • the designated visitor exclusion notification unit 100 issues a notification to exclude the designated visitor 4.
  • FIG. 13 is a diagram showing a user interface screen of the visit designated person exclusion notification unit 100. This notification is issued when the predetermined visitor 4 is changed to another visitor and is excluded from the designated visitor, in response to the above-mentioned review of the designated visitor once every three months.
  • the visit designated person exclusion notice is "Notice that you have been excluded from the visited designated person due to the change of the visit designated person of the resident. It has been excluded from the visited designated person. Therefore, please note that you cannot make a visit reservation and receive points from this application. This is just because you are excluded from the target people who visit and receive points, you will be asked to visit the resident You are free to contact us. We will contact you when you are added to the designated visitor.
  • the notification method may be, for example, chat or email.
  • the time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the nursing care facility 2. For example, there is a part where the IC card is touched at the entrance of the long-term care facility, and when the visitor 4 touches the IC card, the entrance time and exit time of the visitor 4 are recorded on the server (not shown) of the long-term care facility. Then, the time recording unit 110 receives and records the information on the entry time and the exit time.
  • FIG. 14 is a diagram showing a user interface screen of the time recording unit 110. As shown in FIG. 14, for example, the admission time is XX month XX day XX hour XX minute, and the exit time is XX month XX day XX hour XX ⁇ Minutes etc. are displayed. As a result, the time when the visitor 4 visits the resident 3 is known, and the point giving unit 50 can automatically determine how much points should be given to the visitor 4.
  • the long-term care facility support device 1 According to the long-term care facility support device 1 according to the first embodiment, the number of energetic and lively residents is increased, the ties between the resident's family and best friends are maintained, the communication between the long-term care facility personnel is improved, and the degree of care required. Prevention of progression, assistance in recovery at the time of illness, prevention of progression of dementia (MCI) are realized, leading to so-called frailty prevention. In addition, it will be evaluated as a long-term care facility with many energetic residents, a facility with many visitors from outside, thorough cleaning, and high hospitality. In addition, as a long-term care facility staff, we cannot help because there are many visitors, and the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party. Communication will be facilitated and hospitality will be improved.
  • MCI progression of dementia
  • the long-term care facility support device 1 As the income of the long-term care facility, it is possible to collaborate with the long-term care provider and develop a clearly differentiated facility, so that the operating income of the directly managed facility is expected. ..
  • software usage income can be continuously earned, so software usage income for long-term care providers. Is expected.
  • to prevent the progression of dementia by preventing the isolation of residents to appeal for evidence related to the prevention of the degree of long-term care, and to disclose the current status of the facility and obtain subsidies and subsidies for curbing medical and long-term care costs.
  • the long-term care facility support method according to the first embodiment is a process of giving points to the visitor 4 based on the visit of the visitor 4 to the resident 3 of the long-term care facility 2.
  • the visitor designation unit 10 accepts the designation of the visitor 4 in which the resident 3 resident in the long-term care facility 2 visits the resident 3 resident in the long-term care facility 2.
  • the resident 3 inputs a person who wants to visit himself / herself into the visitor designation unit 10. People who want to visit you are, for example, children, grandchildren, spouses, relatives, friends, and so on. Resident 3 selects the category of the person he / she wants to visit, and enters the name in the blank to the right of "Name" at the bottom of the category column.
  • the number of people you want to visit is, for example, four, but it is not limited to this.
  • the registrants for selecting the person to be visited can be changed, for example, once every three months.
  • the dialogue unit 20 provides a user interface in which the resident 3 and the visitor 4 discuss the date and time of the visit. For example, as shown in Figure 5, Resident 3: "Can you come next Saturday?", Visitor 4: “I have a plan for next Saturday. I can go next Sunday afternoon.”, Resident 3: "Then next week. Dialogues such as “Can you come at 2:00 pm on Sunday?", Visitor 4: “OK. Then I will go at 2:00 pm next Sunday.” Will be held between the resident 3 and the visitor 4.
  • This user interface can be a chat screen or an email screen. This is expected to improve communication between people involved in long-term care facilities.
  • the visit reservation department 30 accepts a reservation for the date and time when the resident 3 wants the visitor 4 to visit the nursing care facility 2.
  • the resident 3 selects from the pull-down menu the date and time when he / she wants the visitor 4 to come to the visit, which is determined by the dialogue in the dialogue unit 20 described later.
  • the date can also be selected from the calendar as shown on the right side of FIG. For example, February 3, 2020 at 3:00 pm. This date and time may be determined by the resident 3 by the dialogue unit 20, which will be described later, and may be any time as long as it is possible to visit.
  • the input to the visit reservation unit 30 is not limited to the mobile terminal of the resident 3, and may be performed from the mobile terminal of the visitor 4.
  • the visit record step S40 when the resident 3 of the long-term care facility 2 meets the visitor 4, the fact that the visit is made, the visit date and time and the visit time (for example, 30 minutes, 1 hour, etc.) are recorded, and the points to be described later are recorded. Notify the granting unit 50.
  • the point granting unit 50 grants points to the visitor 4 who visited the resident 3 who is occupying the nursing care facility 2. This point corresponds to the amount paid by the resident 3 as an add-on to the occupancy fee when moving into the long-term care facility 2, and is regarded as a refund of the amount paid by the add-on. For example, if the amount paid as an add-on is 20,000 yen, the refund will be 10,000 yen once, and if you meet twice a month, it will be 20,000 yen. In addition, this point is given each time the visitor 4 meets the resident 3.
  • the point-giving unit 50 gives points to the visitor 4 in addition to giving points to the visitor 4 for a normal visit in which the visitor 4 visits the nursing care facility 2 and meets with the resident 3.
  • the point giving unit 50 gives 2500 points to the visitor 4 at the time of a normal visit, it may be possible to give 5000 points, which is twice that amount, at the time of an outing visit.
  • Resident 3 tends to withdraw to the long-term care facility 2, and going out with family members and close friends can be irritating and prevent the progression of dementia (MCI).
  • MCI progression of dementia
  • the points given to the visitor 4 by the point giving unit 50 are given as points of an arbitrary point card selected by the visitor 4 (for example, a point card issued by a known credit company or the like).
  • points are awarded, as shown in Fig. 7, "Mr. XX visited you from 0:00 to 0:00 on XX, XX, so XX points will be awarded! Points will be given to the specified ⁇ card ”is displayed.
  • the visitor 4 will actively visit the resident 3 in an attempt to recover the amount paid by the resident 3 or the visitor 4 add-on. This will increase the number of energetic and lively residents, improve communication between residents 3 and their families and best friends, prevent the progression of long-term care requirements, prevent the progression of dementia (MCI), and at the time of illness. Helps to recover.
  • MCI dementia
  • the evaluation reception unit 60 accepts the input of the evaluation of the visitor 4.
  • the evaluation reception step S60 includes a care facility evaluation reception step S61 and a care facility staff evaluation reception step S62.
  • the visitor 4 inputs the evaluation of the long-term care facility to the long-term care facility evaluation reception unit 61, and the evaluation of the long-term care facility staff to the long-term care facility staff evaluation reception unit 62.
  • the evaluation method is "1: very good", “2: good”, “3: normal”, “4: bad", “5: very very” for the predetermined evaluation items. Select one as a five-point scale of "bad".
  • the predetermined evaluation items are, for example, "atmosphere in the hall", “cleanliness in the hall", “equipment in the hall” and the like.
  • the input to the long-term care facility evaluation reception unit 61 is an incentive for the facility manager of the long-term care facility. This is expected to improve the level of facility management. Specifically, the long-term care facility 2 becomes a long-term care facility with many energetic residents, is evaluated as a busy facility with many visitors from the outside, and can realize thorough cleaning and high hospitality.
  • the evaluation method is "1: very good", “2: good”, “3: normal”, “4: bad", “5:” for the predetermined evaluation items. Select one as a five-point evaluation of "very bad”.
  • the predetermined evaluation items are, for example, “staff service”, “staff attitude”, “staff wording” and the like, as shown in FIG.
  • Input to the long-term care facility staff evaluation reception unit 62 is an incentive for the long-term care facility staff. In the case of the worst evaluation, it is the basis of the materials subject to re-education. This is expected to improve the hospitality of long-term care staff.
  • the long-term care staff cannot be overlooked due to the large number of visitors, the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party, and skill improvement due to competitive awareness is expected. Facilitates communication with best friends and improves hospitality.
  • the vital sign measurement result display unit 70 measures the vital signs of the resident 3.
  • vital signs include, for example, blood pressure, pulse, heart rate, respiratory rate, and the like.
  • measured values such as blood pressure, pulse, heart rate, and respiratory rate are displayed. As a result, it can be determined whether the vital signs of the resident 3 have been improved by the resident 3 meeting with the visitor 4.
  • the living condition recording unit 80 records the living condition of the resident 3.
  • the living condition is, for example, how many people were able to participate in an event in a long-term care facility.
  • the events participated in this month are displayed as XX days: XX event, XX days: XX event, and so on. If the number of times the event can be attended is large, it means that the visitor 4 has the effect of visiting the resident 3.
  • the point target number display unit 90 displays the target number of points given by the point granting unit 50. For example, as shown in FIG. 12, if the visitor 4 visits the resident 3 once, the display "Points given this month ⁇ points (for the visit on October 0)" and "This month” are displayed. "Remaining points ⁇ points” is displayed. As a result, it can be seen that the visitor 4 will be given points again if he / she visits the resident 3 again that month. This increases the chances that the visitor 4 will visit the resident 3.
  • the visit designation exclusion notification unit 100 issues a notification to exclude the designated visitor 4.
  • This notification is issued when the predetermined visitor 4 is changed to another visitor and is excluded from the designated visitor, in response to the above-mentioned review of the designated visitor once every three months.
  • the visit designated person exclusion notice is "Notice that you have been excluded from the visited designated person due to the change of the visit designated person of the resident. It has been excluded from the visited designated person. Therefore, please note that you cannot make a visit reservation and receive points from this application. This is just because you are excluded from the target people who visit and receive points, you will be asked to visit the resident You are free to contact us. We will contact you when you are added to the designated visitor.
  • the notification method may be, for example, chat or email.
  • the time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the nursing care facility 2.
  • the admission time is XX month XX day XX hour XX minute
  • the exit time is XX month XX day XX hour XX ⁇ Minutes etc. are displayed.
  • the point giving unit 50 can automatically determine how much points should be given to the visitor 4.
  • the number of energetic and lively residents is increasing, the bonds between the residents' families and best friends are maintained, the communication between the long-term care facility personnel is improved, and the degree of care required is progressing.
  • Prevention, assistance in recovery at the time of illness, and prevention of progression of dementia (MCI) are realized.
  • MCI progression of dementia
  • it will be evaluated as a long-term care facility with many energetic residents, a facility with many visitors from outside, thorough cleaning, and high hospitality.
  • MCI progression of dementia
  • it will be evaluated as a long-term care facility with many energetic residents, a facility with many visitors from outside, thorough cleaning, and high hospitality.
  • the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party. Communication will be facilitated and hospitality will be improved.
  • the long-term care facility support method it is possible to develop a clearly differentiated facility, so that the occupancy rate is expected to improve and the operating income of the facility can be expected.
  • software usage income can be continuously earned, so software usage income for long-term care providers. Is expected.
  • subsidy income is expected based on the prevention of progression of long-term care and the prevention of dementia.
  • the function of the long-term care facility support device 1 of the first embodiment is realized by a computer.
  • the long-term care facility support device 1 in the long-term care facility has been described, but the present invention is not limited to this, and can be applied to medical institutions such as general hospitals, small and medium-sized hospitals, and clinics.
  • the visit includes an out-of-home visit, but when the out-of-visit visit is made, an imaging unit (not shown) is provided to take a picture of the resident 3 and the visitor 4. You may. This photography can be used as evidence that the resident 3 has gone out with the visitor 4, or can be left as a memorable album even after the resident 3 has died. It can also be played as a still photo on the end roll at the funeral.
  • the vital sign measurement result display unit 70 is configured to measure the vital signs of the resident 3, but with or instead of this, the meal information recording unit that records the meal status of the resident 3. It may be configured to have. As a result, the appetite of the resident 3 is increased, which leads to prevention of the progress of the degree of need for nursing care.
  • the present invention is not limited to this, and it can be applied to the case where the care facility support device 1 is used in an environment where a cloud computing system is used.
  • points are given to the visitor 4 for the visit of the visitor 4 who visits the resident 3 who is occupying the care facility 2 and the evaluation of the care facility 2 and the care facility staff.
  • points instead of giving points, it is possible to give points in currencies that can be exchanged only with electronic data such as virtual currencies.
  • points are given to the visitor 4 for the visit of the visitor 4 who visits the resident 3 who is occupying the long-term care facility 2 and the evaluation of the long-term care facility 2 and the long-term care facility staff.
  • points instead of giving points, it is possible to manage the digital relics of the resident 3 with a password or the like after the resident 3 dies.
  • the care facility support device 301 according to the second embodiment will be described with reference to FIGS. 16 to 26.
  • a new function described later is added, and the nursing care facility support according to the first embodiment is provided in that the resident 3 and the visitor 4 meet via the robot 302. Different from device 1. Therefore, in the description of the second embodiment, the same reference numerals are used for the same components as those of the first embodiment, and the description overlapping with the first embodiment is omitted.
  • FIG. 16 is a diagram showing an outline of the long-term care facility support device 301 according to the second embodiment.
  • the long-term care facility support device 301 includes a robot 302 and an information processing device 303.
  • the nursing care facility support device 301, the robot 302, and the information processing device 303 are connected to the network 5 including the Internet by wired communication or wireless communication.
  • the robot 302 is remotely controlled by the information processing device 303 via the network 5.
  • the long-term care facility support device 301 is connected to the terminal of the resident 3 and the terminal of the visitor 4 by a wired connection or a wireless connection.
  • the long-term care facility support device 301 may be connected to the terminal of the resident 3 and the terminal of the visitor 4 via the network 5, or may be directly connected without the network 5.
  • FIG. 17 is a diagram showing a mechanical configuration of the long-term care facility support device 301 according to the second embodiment.
  • the mechanical configuration of the long-term care facility support device 301 will be described with reference to FIG.
  • the care facility support device 301 includes a communication interface 304, a Read Only Memory (ROM) 305, a Random Access Memory (RAM) 306, a storage unit 307, a Central Processing Unit (CPU) 308, an input / output interface 309, and the like.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • CPU Central Processing Unit
  • the long-term care facility support device 301 includes an input device 310 and an output device 311 as external devices.
  • the care facility support device 301 includes a keyboard, mouse, scanner, etc. (not shown) as the input device 310, and a monitor, printer, speaker, etc. (not shown) as the output device 311. So-called peripheral devices are used as external devices.
  • the communication interface 304 mainly has a function of inputting / outputting data to / from the network 5. Communication with the robot 302 and the information processing device 303 is performed via the communication interface 304.
  • the storage unit 307 can be used as a storage device, and records the care facility support program described later and various data used by the care facility support program, which are necessary for the care facility support device 301 to operate.
  • the input / output interface 309 transmits / receives data and the like to the input device 310 and the output device 311 which are external devices of the nursing care facility support device 301.
  • the input device 310 inputs information to the long-term care facility support device 301 such as a keyboard, a mouse, and a scanner.
  • the output device 311 outputs information on the care facility support device 301 such as a monitor, a printer, and a speaker.
  • the long-term care facility support device 301 stores the long-term care facility support program (see FIGS. 25 and 26) described later in the ROM 305 or the storage unit 307, and incorporates the long-term care facility support program into the main memory composed of the RAM 306 and the like.
  • the CPU 308 accesses the main memory in which the long-term care facility support program is incorporated and executes the program.
  • FIG. 18 is a diagram showing a functional configuration of the long-term care facility support device according to the second embodiment.
  • the functional configuration of the long-term care facility support device 301 according to the second embodiment will be described.
  • the care facility support device 301 causes the CPU 308 to have a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, and an evaluation reception unit 60.
  • the visitor designation unit 10 receives the designation of the visitor 4 to the long-term care facility 2 from the resident 3 of the long-term care facility 2.
  • the dialogue unit 20 provides a user interface screen in which the resident 3 consults with the visitor 4 on the date and time of the visit.
  • the visit reservation unit 30 accepts a visit reservation by the visitor 4 received by the visitor designation unit 10.
  • the visit recording unit 40 records the date and time when the resident 3 meets the visitor 4.
  • the point giving unit 50 gives points to the visitor 4 received by the visit reservation unit 30.
  • the evaluation reception unit 60 accepts the input of the evaluation of the long-term care facility by the visitor.
  • the point giving unit 50 gives the visitor 4 additional points.
  • the visitation of the visitor 4 includes a visitation going out with the resident 3, and the point giving department 50 visits the resident 3 when the visitor 4 receives a notification from the visitation recording department 40 that the visitor 4 has gone out of the visitation with the resident 3. Give more points when going out of visit than.
  • the evaluation reception unit 60 includes a long-term care facility evaluation reception unit 61 and a long-term care facility staff evaluation reception unit 62.
  • the long-term care facility evaluation reception unit 61 receives the evaluation of the long-term care facility 2 by the visitor 4.
  • the long-term care facility staff evaluation reception unit 62 receives the evaluation of the long-term care facility staff by the visitor 4.
  • the point giving unit 50 gives points to the visitor 4 every time the visitor 4 inputs an evaluation to the long-term care facility evaluation reception unit 61 and the long-term care facility staff evaluation reception unit 62.
  • the point giving unit 50 gives points to any point card selected by the visitor 4.
  • the vital sign measurement result display unit 70 displays the vital sign measurement result of the resident 3.
  • the living condition recording unit 80 records the living condition of the resident 3.
  • the point target number display unit 90 displays the target number of points given by the point giving unit 50.
  • the designated visitor exclusion notification unit 100 issues a notification to exclude the designated visitor 4.
  • the time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the museum.
  • the personal information acquisition unit 120 acquires the personal information of the resident 3 and the visitor 4.
  • Personal information includes at least information on gender, age, area of residence, family structure, educational background, work history, hobbies, medical history, or disability regarding residents 3 and visitors 4.
  • the personal information providing unit 130 provides personal information to the advertiser.
  • Advertisers are companies that target users of nursing home support programs, such as companies in the consumer goods industry that target residents 3 and visitors 4, and businesses that handle funerals and gravestone graveyards. Companies that support the operation of heritage and gifts during their lifetime. In addition, related companies that aim to approach future long-term care facility users can also be advertisers.
  • the advertisement information acquisition unit 140 acquires an advertisement and advertisement information related to the advertisement from the advertiser.
  • Advertisements are information and catalogs such as leaflets of products or services that are mailed directly to the target tenants 3 and visitors 4.
  • advertisements such as product or service information and catalogs may be attached as electronic data to an e-mail and delivered to the target resident 3 and visitor 4.
  • Advertising information is the name, price, advertiser, delivery period, delivery area, attribute conditions of the target person, etc. of the product or service.
  • the attribute conditions of the target person are the gender, age, residential area, family structure, educational background, work history, hobbies, medical history, and disability of the purchaser of the product or service assumed by the advertiser. be.
  • the conformity evaluation unit 150 evaluates the degree of conformity between personal information and advertising information.
  • the conformity evaluation unit 150 evaluates whether or not a predetermined number or more, for example, three or more of the items of personal information and advertisement information are conformed. For example, if the age of the advertising information is in the 50s to 60s, the 53-year-old resident 3 is assumed to be suitable, and the 49-year-old visitor 4 is not suitable.
  • the advertisement distribution unit 160 distributes an advertisement corresponding to the advertisement information conforming to the evaluation to the owner of the personal information conforming to the advertisement information. When the advertisement information and the personal information are matched in a predetermined number or more, the advertisement distribution unit 160 distributes the advertisement related to the advertisement information based on the personal information.
  • the advertisement fee acquisition unit 170 acquires the advertisement fee from the advertiser of the advertisement distributed by the advertisement distribution unit 160.
  • the advertising fee distribution unit 180 distributes the advertising fee to the operator of the nursing care facility 2.
  • the advertising fee distribution unit 180 distributes all or part of the advertising fee acquired by the advertising fee acquisition unit 170 to the operator of the nursing care facility 2 in order to allocate the funds for the points given by the point giving unit 50.
  • the image storage unit 190 stores the image taken by the camera 315 when the resident 3 and the visitor 4 meet.
  • the camera 315 is a camera included in the robot 302 described later.
  • the state of the meeting between the resident 3 and the visitor 4 is photographed by the camera 315 and stored in the image storage unit 190 as a still image or a moving image.
  • the video stored in the video storage unit 190 is not limited to the video shot by the camera 315, and may be a video shot by a camera owned by the resident 3 and the visitor 4.
  • a 360 degree camera can be used as the camera 315.
  • a 360-degree camera can capture a 360-degree landscape around the camera using a fisheye lens. By converting the image taken by the 360-degree camera into an ultra-wide-angle image, a seamless image can be taken at 360 degrees in the horizontal direction.
  • the 360-degree camera can take 360-degree panoramic photographs in all directions, up, down, left, and right by arranging two fisheye lenses in the front-rear direction.
  • the image taken by the 360-degree camera can be converted into a virtual reality (VR) image by a dedicated application, and can be viewed as a VR image with a sense of reality using a VR device described later.
  • the VR device referred to here is a device for viewing an image for experiencing virtual reality or an image taken by a 360-degree camera, and includes goggles type, glasses type, contact lenses, and the like.
  • the visit evaluation reception unit 200 receives the evaluation of the resident 3 for the visit using the robot 302.
  • the point giving unit 50 gives points to the visitor 4 on the condition that the evaluation of the resident 3 received by the visit evaluation reception unit 200 is equal to or higher than a predetermined value. Visits such as when the resident 3 operates the robot 302 to meet with the visitor 4, or when the visitor 4 operates the robot 302 to meet with the resident 3, or when the resident 3 does not like the visit. It is possible to eliminate the awarding of points to the person 4. Since it is considered that consideration for the resident 3 is more important in the visit using the robot 302, the evaluation of the resident is taken into consideration when awarding points.
  • the playback count unit 210 counts the number of playbacks of the video stored in the video storage unit 190 by the resident 3.
  • the point giving unit 50 gives points to the visitor 4 on condition that the number of times the video is played by the resident 3 is equal to or greater than a predetermined number of times. When the video stored in the video storage unit 190 is viewed by the resident 3 three times or more, points are given to the visitor 4 of the visitor who appears in the video.
  • the point allocation selection unit 220 selects a target person to which points are awarded.
  • the point giving unit 50 gives points to the target person selected by the point allocation selection unit 220 instead of the visitor 4.
  • the points to be given to the visitor 4 are given to the visitor 4 instead of the visitor 4, for example, the resident 3, the resident 3's family, relatives, etc., or the nursing care facility 2 or its staff, etc. Can be given points.
  • the point allocation selection unit 220 selects the target person to be given points.
  • the facilities of the long-term care facility 2 can be enhanced, and when points are given to the staff of the long-term care facility 2, the motivation of the staff is improved. If points are given to the resident 3, the resident 3's family, relatives, etc., further foster a sense of intimacy with the resident 3, the resident 3's family, relatives, etc. Can be done.
  • FIG. 19 is a diagram showing the appearance of the robot 302 according to the second embodiment
  • FIG. 20 is a diagram showing the mechanical configuration of the robot 302 according to the second embodiment. The configuration of the robot 302 will be described with reference to FIGS. 19 and 20.
  • the robot 302 includes a monitor 313, a drive unit 314, a camera 315, a microphone 316, and a speaker 317 on the robot main body 312.
  • the robot 302 is remotely controlled by operating the information processing device 303.
  • the resident 3 operates the information processing device 303 and remotely controls the robot 302 to meet with the visitor 4.
  • the visitor 4 operates the information processing device 303 and remotely controls the robot 302 to meet with the resident 3.
  • both the resident 3 and the visitor 4 operate their respective information processing devices 303, and the robot 302 is remotely controlled so that the resident 3 and the visitor 4 meet with each other through the robot 302.
  • the robot 302 includes a camera 315, a microphone 316, a speaker 317, a monitor 313, a drive unit 314, a communication interface 324, a ROM (Read Only Memory) 325, a RAM (Random Access Memory) 326, and a storage unit 327. , And an input / output interface 329 and the like.
  • the robot 302 includes an input device 330 and an output device 331 as external devices.
  • the robot 302 includes a keyboard, mouse, push switch, etc. (not shown) as the input device 330, a printer, an LED lamp, etc. (not shown) as the output device 331, and a so-called peripheral device is used as an external device.
  • the storage unit 327 can be used as a storage device, and records the firmware required for the robot 302 to operate and various data used by the firmware.
  • the firmware of the robot 302 is stored in advance in the ROM 325 or the storage unit 327.
  • the input / output interface 329 transmits / receives data, signals, and the like to the input device 330 and the output device 331, which are external devices of the robot 302.
  • the robot 302 performs wired communication or wireless communication with the information processing device 303 and the long-term care facility support device 301 via the communication interface 324.
  • the robot 302 takes in the firmware stored in the ROM 325 or the storage unit 327 into the main memory composed of the RAM 326 and the like.
  • the CPU 328 accesses the main memory in which the firmware for controlling the robot 302 is incorporated and executes the firmware.
  • the robot 302 controls the functions of the monitor 313, the drive unit 314, the camera 315, the microphone 316, the speaker 317, the input device 330, and the output device 331 by causing the CPU 328 to execute the firmware.
  • the monitor 313 displays an image captured by the photographing unit 335 of the information processing apparatus 303.
  • the resident 3 operates the information processing device 303 to remotely control the robot 302
  • the face, figure, and the like of the resident 3 photographed by the photographing unit 335 are displayed on the monitor 313.
  • the visitor 4 operates the information processing device 303 to remotely control the robot 302
  • the face, figure, and the like of the visitor 4 photographed by the photographing unit 335 are displayed on the monitor 313.
  • the drive unit 314 is remotely controlled by the travel control unit 338 of the information processing device 303 to enable the robot 302 to travel.
  • the resident 3 operates the travel control unit 338
  • the resident 3 can operate the robot 302 by remotely controlling the drive unit 314.
  • the visitor 4 operates the travel control unit 338, the visitor 4 can operate the robot 302 by remotely controlling the drive unit 314.
  • the camera 315 captures an image to be displayed on the display unit 336 of the information processing device 303. Further, the camera 315 captures an image to be stored in the image storage unit 190 of the care facility support device 301.
  • the microphone 316 outputs the collected sound from the sound output unit 340 of the information processing device 303.
  • the voice of the visitor 4 collected by the microphone 316 of the robot 302 is output from the sound output unit 340 of the information processing device 303 and moves in. Reach person 3.
  • the voice of the resident 3 collected by the microphone 316 of the robot 302 is output from the sound output unit 340 of the information processing device 303 to visit. Reach person 4.
  • the speaker 317 outputs the sound collected by the voice reception unit 337 of the information processing device 303.
  • the voice of the resident 3 collected by the voice reception unit 337 of the information processing device 303 is output from the speaker 317 of the robot 302.
  • the voice of the visitor 4 collected by the voice reception unit 337 of the information processing device 303 is output from the speaker 317 of the robot 302. It reaches the resident 3.
  • FIG. 21 is a diagram showing a configuration of the information processing device 303 according to the second embodiment.
  • the information processing device 303 includes a command receiving unit 334, a photographing unit 335, a display unit 336, a voice receiving unit 337, a traveling control unit 338, a VR device 339, a sound output unit 340, a communication interface 344, and a ROM. (Read Only Memory) 345, RAM (Random Access Memory) 346, storage unit 347, input / output interface 349, and the like are provided.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • the information processing device 303 includes an input device 352 and an output device 353 as external devices.
  • the information processing device 303 includes a keyboard, mouse, scanner, etc. (not shown) as the input device 352, and a printer (not shown) as the output device 353, and a so-called peripheral device is used as an external device.
  • the storage unit 347 can be used as a storage device, and records application software required for the information processing device 303 to operate and various data used by the application software.
  • the application software of the information processing device 303 is stored in advance in the ROM 345 or the storage unit 347.
  • the input / output interface 349 transmits / receives data, signals, and the like to the input device 352 and the output device 353, which are external devices of the information processing device 303.
  • the information processing device 303 performs wired communication or wireless communication with the robot 302 and the long-term care facility support device 301 via the communication interface 344.
  • the information processing device 303 takes in the application software stored in the ROM 345 or the storage unit 347 into the main memory composed of the RAM 346 and the like.
  • the CPU 348 accesses the main memory in which the application software for controlling the information processing device 303 is incorporated, and executes the application software.
  • the information processing device 303 causes the CPU 348 to execute the application software, so that the command reception unit 334, the shooting unit 335, the display unit 336, the voice reception unit 337, the travel control unit 338, the VR device 339, the sound output unit 340, and the communication interface It controls the functions of 344, ROM (Read Only Memory) 345, RAM (Random Access Memory) 346, storage unit 347, and input / output interface 349, input device 352, and output device 353.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • the command receiving unit 334 receives a command to the robot 302.
  • the command receiving unit 334 receives a command for controlling each function of the camera 315, the microphone 316, the speaker 317, the monitor 313, and the driving unit 314 of the robot 302.
  • the photographing unit 335 photographs an image to be displayed on the monitor 313 of the robot 302.
  • the display unit 336 displays an image taken by the camera 315 of the robot 302.
  • the voice reception unit 337 receives the voice to be output from the speaker 317 of the robot 302.
  • the travel control unit 338 remotely controls the drive unit 314 of the robot 302.
  • the sound output unit 340 outputs the sound collected by the microphone 316 of the robot 302.
  • the VR device 339 is provided with a display unit 336 and a sound output unit 340 of the robot 302.
  • the three-dimensional space expands in all directions of 360 degrees, and you can experience as if you were in the world. Can be done.
  • the resident 3 wears the VR device 339
  • the resident 3 can have a simulated experience as if he / she is in the same space as the visitor 4 while being at a place away from the visitor 4.
  • the visitor 4 wears the VR device 339
  • the visitor 4 can have a simulated experience as if he / she is in the same space as the resident 3 while being at a place away from the resident 3.
  • 22 to 24 are diagrams showing usage examples 1 to 3 of the robot 302 according to the second embodiment. An example of using the robot 302 will be described with reference to FIGS. 22 to 24.
  • FIG. 22 shows a resident 3 operating the robot 302 and going out with the visitor 4's family 350.
  • the destination includes, for example, travel destinations, concerts, zoos, amusement parks, movies, etc., but is not particularly limited thereto.
  • Resident 3 operates the information processing device 303 to remotely control the robot 302 while staying in the nursing care facility 2.
  • the resident 3 can immediately communicate with the visitor 4's family 350 via the robot 302.
  • the visitor 4 is a family 350, but the present invention is not limited to this, and may be a volunteer person, a student undergoing nursing care training, a staff member of the nursing care facility 2, or the like.
  • the resident 3 can view the image taken by the camera 315 with a sense of reality.
  • the resident 3 can use the camera 315 of the robot 302 to take a picture of the scenery on the go and save it in the video storage unit 190.
  • the resident 3 can repeatedly watch the video stored in the video storage unit 190 at a later date.
  • FIG. 23 shows how the visitor 4 operates the robot 302 and goes out with the old man 351 of the resident 3.
  • the visitor 4 can operate the robot 302 to communicate with the old man 351 of the resident 3 from a remote location.
  • the old man 351 of the resident 3 talks while looking at the face of the visitor 4 displayed on the monitor 313 of the robot 302.
  • the old man 351 of the resident 3 can get a realistic feeling about the visit with the visitor 4.
  • the usage example 2 of the robot 302 according to the second embodiment has been described by taking an example of going out, but the present invention is not limited to this, and the resident 3 eats and takes a bath together with the robot 302 remotely controlled by the visitor 4. , Games, walks, etc., you can instantly have a simulated experience with the visitor 4. If it is a game, it is possible to play against the resident 3 and the visitor 4. For the bedridden resident 3, a dedicated robot can be used to serve tea and the like.
  • the resident 3 operates the information processing device 303 to remotely control the robot 302a.
  • the visitor 4 operates the information processing device 303 different from the information processing device 303 operated by the resident 3 to remotely control the robot 302b.
  • the resident 3 and the visitor 4 can remotely control the robot 302a and the robot 302b, respectively, to communicate with each other.
  • the resident 3 can have a simulated experience such as going out with the visitor 4 while staying at the nursing care facility 2.
  • the visitor 4 can visit the resident 3 from a remote location.
  • 25 and 26 are flowcharts showing the flow of the long-term care facility support method according to the second embodiment.
  • the care facility support method includes a visitor designation step S10, a dialogue step S20, a visit reservation step S30, a visit record step S40, a point awarding step S50, and an evaluation reception step.
  • care facility evaluation reception step S61 care facility staff evaluation reception step S62, vital sign measurement result display step S70, living situation recording step S80, point target number display step S90, visitor designation exclusion notification step S100, time recording step S110 , Personal information acquisition step S120, personal information provision step S130, advertisement information acquisition step S140, conformity evaluation step S150, advertisement distribution step S160, advertisement fee acquisition step S170, advertisement fee distribution step S180, video storage step S190, visit evaluation reception step S200, a reproduction number counting step S210, a point allocation selection step S220, and the like are provided.
  • the long-term care facility support device 301 takes in the long-term care facility support program according to the second embodiment stored in the ROM 305 or the storage unit 307 into the main memory, and executes the long-term care facility support program by the CPU 308.
  • the CPU 308 has a visitor designation function, a dialogue function, a visit reservation function, a visit record function, a point giving function, an evaluation reception function, a care facility evaluation reception function, and nursing care.
  • each of the above-mentioned functions includes a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, and an evaluation of the CPU 308 of the care facility support device 301 according to the second embodiment.
  • Reception unit 60 care facility evaluation reception unit 61, care facility staff evaluation reception unit 62, vital sign measurement result display unit 70, living situation recording unit 80, point target number of times display unit 90, visit designated person exclusion notification unit 100, time record Department 110, personal information acquisition department 120, personal information provision department 130, advertisement information acquisition department 140, conformity evaluation department 150, advertisement distribution department 160, advertisement fee acquisition department 170, advertisement fee distribution department 180, video storage department 190, visit evaluation Since the description overlaps with the description of the reception unit 200, the playback count counting unit 210, and the point allocation selection unit 220, the detailed description thereof will be omitted.
  • the visitor designation function accepts the designation of the visitor 4 to the care facility 2 from the resident 3 of the care facility 2 (S10: visitor designation step).
  • the dialogue function provides a user interface screen in which the resident 3 consults with the visitor 4 on the date and time of the visit (S20: dialogue step).
  • the visit reservation function accepts a visit reservation by the visitor 4 received by the visitor designation unit 10 (S30: visit reservation step).
  • the visit record function records the date and time when the resident 3 meets the visitor 4 (S40: visit record step).
  • the point giving function gives points to the visitor 4 received by the visit reservation unit 30 (S50: point giving step).
  • the evaluation reception function accepts the input of the evaluation of the care facility by the visitor (S60: evaluation reception step).
  • the long-term care facility evaluation reception function accepts the evaluation of the long-term care facility 2 by the visitor 4 (S61: long-term care facility evaluation reception step).
  • the long-term care facility staff evaluation reception function accepts the evaluation of the long-term care facility staff by the visitor 4 (S62: long-term care facility staff evaluation reception step).
  • the vital sign measurement result display function displays the vital sign measurement result of the resident 3 (S70: vital sign measurement result display step).
  • the living condition recording function records the living condition of the resident 3 (S80: living condition recording step).
  • the point target number display function displays the target number of points given by the point giving unit 50 (S90: point target number display step).
  • the designated visitor exclusion notification function issues a notification to exclude the designated visitor 4 (S100: Visit designated person exclusion notification step).
  • the time recording function records the entrance time and the exit time when the visitor 4 visits the museum (S110: time recording step).
  • the personal information acquisition function acquires the personal information of the resident 3 and the visitor 4 (S120: personal information acquisition step).
  • the personal information providing function provides personal information to the advertiser (S130: personal information providing step).
  • the advertisement information acquisition function acquires an advertisement and advertisement information related to the advertisement from the advertiser (S140: advertisement information acquisition step).
  • the conformity evaluation function evaluates the degree of conformity between personal information and advertising information (S150: conformity evaluation step).
  • the advertisement distribution function delivers an advertisement corresponding to the advertisement information conforming to the evaluation to the owner of the personal information conforming to the advertisement information (S160: advertisement distribution step).
  • the advertisement fee acquisition function acquires the advertisement fee from the advertiser of the advertisement delivered by the advertisement distribution unit 160 (S170: advertisement fee acquisition step).
  • the advertising fee distribution function distributes the advertising fee to the operator of the nursing care facility 2 (S180: Advertising fee distribution step).
  • the video saving function saves the video taken by the camera 315 when the resident 3 and the visitor 4 meet (S190: video saving step).
  • the visit evaluation reception function accepts the evaluation of the resident 3 for the visit using the robot 302 (S200: visit evaluation reception step).
  • the playback count function counts the number of playbacks of the video stored in the video storage unit 190 by the resident 3 (S210: playback count count step).
  • the point allocation selection function selects a target person to which points are to be granted (S220: point allocation selection step).
  • the interview can be conducted via the remotely controlled robot 302, the interview is conducted even when either the resident 3 or the visitor 4 is in a remote place. be able to.
  • the advertising fee obtained from the advertiser can be used as a source of points, so that the financial burden on the resident 3 can be reduced.
  • the advertiser since the advertiser can acquire the personal information of the resident 3 and the visitor 4, the advertiser can provide the products and services according to the attributes of the resident 3 and the visitor 4. It can be linked to purchase.
  • the present invention is not limited to the nursing care facility support device 301 according to the second embodiment described above, and various other modifications or applications are provided as long as the gist of the present disclosure described in the claims is not deviated. It can be carried out by.

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Abstract

A nursing home assistance device that increases the number of visitors to a nursing home by giving points to visitors to the nursing home, and that simultaneously improves the capabilities of the nursing home and staff thereof by having the visitors evaluate the nursing home and the staff, wherein the nursing home assistance device comprises: a visitor designation unit which accepts, from a resident of the nursing home, the designation of a visitor to the nursing home; a visit booking unit which accepts a booking for a visit by the visitor that has been accepted by the visitor designation unit; a point giving unit which gives points to the visitor who has been accepted by the visit booking unit; and an evaluation accepting unit which accepts the input of an evaluation made about the nursing home by the visitor, said point giving unit giving additional points to the visitor when the evaluation accepting unit has accepted the evaluation from the visitor.

Description

介護施設支援装置、介護施設支援方法および介護施設支援プログラムLong-term care facility support device, long-term care facility support method and long-term care facility support program
　本発明は、介護施設支援装置、介護施設支援方法および介護施設支援プログラムに関する。具体的には、介護施設に入居している入居者を訪問する訪問者にポイントを付与する介護施設支援装置、介護施設支援方法および介護施設支援プログラムに関する。 The present invention relates to a long-term care facility support device, a long-term care facility support method, and a long-term care facility support program. Specifically, it relates to a long-term care facility support device, a long-term care facility support method, and a long-term care facility support program that give points to visitors who visit a resident in a long-term care facility.
　従来、老人ホームなどの介護施設に入居している入居者を訪問者が訪問するためのシステムが知られている。 Conventionally, a system for a visitor to visit a resident who is occupying a nursing care facility such as an elderly home is known.
　例えば、下記特許文献１のように、介護ボランティアにボランティアポイント（ＶＰ）を付与し、介護を受ける人が無料で介護（介護保険制度で規定する必要資格を要しないホームヘルプ）サービスを受けることができるボランティア介護システムが知られている。 For example, as shown in Patent Document 1 below, volunteer points (VP) can be given to long-term care volunteers, and long-term care recipients can receive long-term care (home help that does not require the necessary qualifications specified in the long-term care insurance system) service. Volunteer care systems that can be used are known.
特開２００２－１８３３１０号公報Japanese Unexamined Patent Publication No. 2002-183310
　上記特許文献１のようなボランティア介護システムでは、介護ボランティア活動を希望する人にボランティアポイントを付与することにより、将来自分または家族が介護を受ける際そのポイントを使用することができ、相互の助け合いにより無償で介護サービスを受けることができる。 In a volunteer long-term care system such as Patent Document 1, by giving volunteer points to a person who wishes to volunteer for long-term care, the points can be used when oneself or a family member receives long-term care in the future, and with mutual help. You can receive long-term care services free of charge.
　ただ、上記特許文献１のようなボランティア介護システムでは、介護する者と介護される者との相互の助け合いは実現されるものの、介護施設への評価は行われない。そのため、介護施設のサービスの向上や、介護施設の職員の能力向上は見込まれにくいという不都合がある。 However, in the volunteer care system as in Patent Document 1, although mutual help between the caregiver and the caregiver is realized, the care facility is not evaluated. Therefore, there is an inconvenience that it is difficult to expect the improvement of the service of the long-term care facility and the improvement of the ability of the staff of the long-term care facility.
　また、日本の入居型介護施設は一度入居すると、その家族はほとんど面会に来ない。そのため、認知症（ＭＣＩ）や要介護度が進行するおそれがあり、家族等が面会に来ないことにより入居者が孤立し、ストレスにより体内に炎症を起こしやすく免疫力が低下することにより癌、心疾患、脳血管疾患、呼吸器疾患、感染症、うつ病など様々な疾患に罹るリスクが増加する。このリスクは肥満の２倍、アルコ－ル依存症やタバコに匹敵する。 Also, once a Japanese residential care facility moves in, the family rarely comes to visit. Therefore, dementia (MCI) and the degree of need for nursing care may progress, and the resident is isolated due to the fact that family members do not come to visit, and stress tends to cause inflammation in the body and weakens immunity, resulting in cancer. There is an increased risk of contracting various illnesses such as heart disease, cerebrovascular disease, respiratory illness, infectious diseases and depression. This risk is twice that of obesity and comparable to alcoholism and tobacco.
　そこで本発明は、介護施設への入居者を訪問者が訪問することに対してポイントを付与し、加えて訪問者が介護施設および介護施設職員を評価することに対してもポイントを付与することにより、介護施設への訪問者を増やし、介護施設および介護施設職員の能力向上に寄与する介護施設支援装置、介護施設支援方法および介護施設支援プログラムを提供することを目的とする。 Therefore, the present invention gives points for the visitor's visit to the resident of the long-term care facility, and also gives points for the visitor's evaluation of the long-term care facility and the long-term care facility staff. The purpose of this program is to increase the number of visitors to long-term care facilities and to provide long-term care facility support devices, long-term care facility support methods, and long-term care facility support programs that contribute to improving the capabilities of long-term care facilities and long-term care facility staff.
　上記課題を解決するために、本発明の介護施設支援装置は、介護施設の入居者から、介護施設への訪問者の指定を受け付ける訪問者指定部と、訪問者指定部で受け付けられた訪問者による訪問の予約を受け付ける訪問予約部と、訪問予約部によって受け付けられた訪問者にポイントを付与するポイント付与部と、訪問者による介護施設に対する評価の入力を受け付ける評価受付部を備え、ポイント付与部は、評価受付部によって訪問者からの評価を受け付けた場合、訪問者に追加のポイントを付与する。 In order to solve the above problems, the long-term care facility support device of the present invention has a visitor designation unit that accepts the designation of a visitor to the long-term care facility from a resident of the long-term care facility, and a visitor designated by the visitor designation unit. It has a visit reservation department that accepts reservations for visits by, a point granting department that gives points to visitors accepted by the visit reservation department, and an evaluation reception department that accepts the input of evaluations for nursing care facilities by visitors. Gives the visitor additional points when the evaluation reception department receives the evaluation from the visitor.
　入居者が訪問者と面会した日時を記録する面会記録部をさらに備え、ポイント付与部は、面会記録部から訪問者が入居者と面会した通知を受けると所定のポイントを前記訪問者に付与してもよい。 It also has a visit recording department that records the date and time when the resident met the visitor, and the point giving department gives the visitor a predetermined point when the visitor receives a notification from the visit recording department that the visitor has met the resident. You may.
　訪問者の面会は、入居者と共に外出する面会外出を含み、ポイント付与部は、面会記録部から訪問者が入居者と面会外出した通知を受けると入居者との面会よりも面会外出の場合により多くのポイントを付与してもよい。 The visitor's visit includes going out with the resident, and the point granting department may go out of the visit rather than the visit when the visitor is notified by the visit record department that the visitor has gone out of the visit with the resident. Many points may be awarded.
　評価受付部は、訪問者が介護施設を評価する介護施設評価受付部と、訪問者が介護施設職員を評価する介護施設職員評価受付部とを含んでもよい。 The evaluation reception department may include a long-term care facility evaluation reception department in which the visitor evaluates the long-term care facility and a long-term care facility staff evaluation reception department in which the visitor evaluates the long-term care facility staff.
　ポイント付与部は、訪問者が介護施設評価受付部および介護施設職員評価受付部に評価を入力するごとに訪問者にポイントを付与してもよい。 The point-giving department may give points to the visitor each time the visitor inputs an evaluation into the long-term care facility evaluation reception department and the long-term care facility staff evaluation reception department.
　ポイント付与部は、訪問者が選定した任意のポイントカードにポイントを付与してもよい。 The point giving department may give points to any point card selected by the visitor.
　入居者が前記訪問者と面会の日時を相談するユーザーインターフェース画面を提供する対話部をさらに備えてもよい。 A dialogue unit may be further provided to provide a user interface screen in which the resident consults with the visitor on the date and time of the visit.
　入居者のバイタルサインの測定結果を表示するバイタルサイン測定結果表示部をさらに備えてもよい。 It may be further provided with a vital sign measurement result display unit that displays the measurement result of the resident's vital signs.
　入居者の生活状況を記録する生活状況記録部をさらに備えてもよい。 A living condition recording unit for recording the living condition of the resident may be further provided.
　ポイント付与部が付与するポイントの対象回数を表示するポイント対象回数表示部をさらに備えてもよい。 A point target number display unit may be further provided to display the target number of points given by the point granting unit.
　指定された訪問者を除外する通知を発する訪問指定者除外通知部をさらに備えてもよい。 It may be further provided with a designated visitor exclusion notification unit that issues a notification to exclude the designated visitor.
　訪問者が来館する際の入館時間および退館時間を記録する時間記録部をさらに備えてもよい。 It may be further provided with a time recording unit that records the entrance time and exit time when a visitor visits the museum.
　介護施設支援装置は、入居者及び訪問者の個人情報を取得する個人情報取得部と、個人情報を広告主に提供する個人情報提供部と、広告主から広告及び当該広告に係る広告情報を取得する広告情報取得部と、個人情報と広告情報との適合度合いの評価を行う適合評価部と、評価によって適合した広告情報に対応する広告を、当該広告情報と適合した個人情報の持ち主のもとへ配信する広告配信部と、広告配信部によって配信された広告の広告主から広告料を取得する広告料取得部と、広告料を介護施設の運営者に分配する広告料分配部と、をさらに備えてもよい。 The care facility support device acquires the advertisement and the advertisement information related to the advertisement from the personal information acquisition department that acquires the personal information of the resident and the visitor, the personal information providing department that provides the personal information to the advertiser, and the advertiser. The advertisement information acquisition department, the conformity evaluation department that evaluates the degree of conformity between personal information and the advertisement information, and the advertisement corresponding to the advertisement information conformed by the evaluation under the owner of the personal information conforming to the advertisement information. An advertisement distribution department that distributes advertisements to, an advertisement charge acquisition department that acquires advertisement charges from advertisers of advertisements distributed by the advertisement distribution department, and an advertisement charge distribution department that distributes advertisement charges to the operators of nursing care facilities. You may prepare.
　個人情報は、入居者及び訪問者に関する少なくとも性別、年齢、居住地域、家族構成、学歴、職歴、趣味、病歴、または障害に関する情報を含むこととしてもよい。 Personal information may include at least gender, age, area of residence, family structure, educational background, work history, hobbies, medical history, or disability information regarding residents and visitors.
　介護施設支援装置は、さらに、ロボットと、ロボットと通信可能な情報処理装置とを備えていて、ロボットは、モニターと、カメラと、スピーカと、マイクと、を有し、情報処理装置は、ロボットへの指令を受け付ける指令受付部と、モニターに表示する映像を撮影する撮影部と、カメラで撮影された映像を表示する表示部と、スピーカから出力するための音声を受け付ける音声受付部と、マイクが集音した音を出力する音出力部と、を有することとしてもよい。 The care facility support device further includes a robot and an information processing device capable of communicating with the robot. The robot has a monitor, a camera, a speaker, and a microphone, and the information processing device is a robot. A command reception unit that accepts commands to, a shooting unit that shoots images to be displayed on the monitor, a display unit that displays images taken by the camera, an audio reception unit that receives sound to be output from speakers, and a microphone. It may have a sound output unit that outputs the sound collected by the speaker.
　入居者が情報処理装置を操作し、ロボットを遠隔操作して訪問者と面会することとしてもよい。 The resident may operate the information processing device and remotely control the robot to meet with the visitor.
　訪問者が情報処理装置を操作し、ロボットを遠隔操作して入居者と面会することとしてもよい。 The visitor may operate the information processing device and remotely control the robot to meet with the resident.
　ロボットは、当該ロボットを走行可能にする駆動部をさらに有し、情報処理装置は、駆動部を遠隔操作する走行制御部をさらに有することとしてもよい。 The robot may further have a drive unit that enables the robot to travel, and the information processing device may further have a travel control unit that remotely controls the drive unit.
　情報処理装置は、ＶＲ装置をさらに有し、ＶＲ装置に表示部及び音出力部が備えられてもよい。ＶＲ装置とは、仮想現実を体験するための映像、若しくは３６０度カメラで撮影された映像を視聴するための機器であり、ゴーグルタイプ、メガネタイプ、コンタクトレンズなどがある。 The information processing device may further include a VR device, and the VR device may be provided with a display unit and a sound output unit. The VR device is a device for viewing an image for experiencing virtual reality or an image taken by a 360-degree camera, and includes goggles type, glasses type, contact lenses, and the like.
　介護施設支援装置は、入居者と訪問者とが面会する際にカメラにより撮影される映像を保存する映像保存部がさらに備えられていることとしてもよい。 The long-term care facility support device may be further provided with a video storage unit that stores the video taken by the camera when the resident and the visitor meet.
　介護施設支援装置は、ロボットを用いた面会に対する入居者の評価を受け付ける面会評価受付部をさらに備え、ポイント付与部は、面会評価受付部が受け付けた入居者の評価が所定以上であることを条件に訪問者にポイントを付与することとしてもよい。 The long-term care facility support device is further equipped with a visit evaluation reception unit that accepts the evaluation of the resident for the visit using the robot, and the point giving department is required that the evaluation of the resident received by the visit evaluation reception department is equal to or higher than the predetermined value. You may give points to the visitor.
　介護施設支援装置は、映像保存部に保存された映像の入居者による再生回数をカウントする再生回数カウント部をさらに備え、ポイント付与部は、入居者による映像の再生回数が所定回数以上であることを条件に訪問者にポイントを付与することとしてもよい。 The long-term care facility support device further includes a playback count unit that counts the number of times the video stored in the video storage unit has been played by the resident, and the point-giving unit has the number of times the video has been played by the resident is a predetermined number or more. Points may be given to the visitor on the condition of.
　介護施設支援装置は、ポイントが付与される対象者を選択するポイント割当選択部をさらに備え、ポイント付与部は、訪問者に代えてポイント割当選択部により選択された対象者にポイントを付与することとしてもよい。 The long-term care facility support device further includes a point allocation selection unit that selects a target person to whom points are awarded, and the point allocation unit grants points to the target person selected by the point allocation selection unit on behalf of the visitor. May be.
　また、上記課題を解決するために、本発明の介護施設支援方法は、介護施設の入居者から、介護施設への訪問者の指定を受け付ける訪問者指定ステップと、訪問者指定ステップで受け付けられた訪問者による訪問の予約を受け付ける訪問予約ステップと、訪問予約ステップで受け付けられた訪問者にポイントを付与するポイント付与ステップと、訪問者による介護施設に対する評価の入力を受け付ける評価受付ステップを備え、ポイント付与ステップでは、評価受付ステップで訪問者からの評価を受け付けた場合、訪問者に追加のポイントが付与される。 Further, in order to solve the above problems, the long-term care facility support method of the present invention was accepted in a visitor designation step for accepting the designation of a visitor to the long-term care facility from a resident of the long-term care facility and a visitor designation step. It has a visit reservation step that accepts visit reservations by visitors, a point granting step that grants points to visitors accepted in the visit reservation step, and an evaluation reception step that accepts the input of evaluations for nursing care facilities by visitors. In the grant step, when the evaluation from the visitor is received in the evaluation reception step, the visitor is given additional points.
　また、上記課題を解決するために、本発明の介護施設支援プログラムは、コンピュータに、介護施設の入居者から、介護施設への訪問者の指定を受け付ける訪問者指定機能と、訪問者指定機能により受け付けられた訪問者による訪問の予約を受け付ける訪問予約機能と、訪問予約機能により受け付けられた訪問者にポイントを付与するポイント付与機能と、訪問者による介護施設に対する評価の入力を受け付ける評価受付機能を備え、ポイント付与機能により、評価受付機能によって訪問者からの評価が受け付けられた場合、訪問者に追加のポイントが付与される。 Further, in order to solve the above problems, the long-term care facility support program of the present invention has a visitor designation function that accepts the designation of a visitor to the long-term care facility from a resident of the long-term care facility on a computer, and a visitor designation function. A visit reservation function that accepts visit reservations by accepted visitors, a point awarding function that grants points to visitors accepted by the visit reservation function, and an evaluation reception function that accepts input of evaluations for nursing care facilities by visitors. In preparation, when the evaluation reception function receives the evaluation from the visitor by the point giving function, the visitor is given additional points.
　本発明の介護施設支援装置、介護施設支援方法および介護施設支援プログラムによれば、介護施設への入居者を訪問者が訪問することに対してポイントを付与し、加えて訪問者が介護施設および介護施設職員を評価することに対してもポイントを付与することにより、介護施設への訪問者を増やし、介護施設および介護施設職員の能力向上に寄与することができる。 According to the long-term care facility support device, the long-term care facility support method, and the long-term care facility support program of the present invention, points are given to the visitor's visit to the resident of the long-term care facility, and in addition, the visitor gives the long-term care facility and the long-term care facility and the long-term care facility. By giving points to the evaluation of the long-term care facility staff, it is possible to increase the number of visitors to the long-term care facility and contribute to the improvement of the abilities of the long-term care facility and the long-term care facility staff.
第１実施形態に係る介護施設支援装置を含むシステムの全体構成を示す図である。It is a figure which shows the whole structure of the system including the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置の構成例を示す図である。It is a figure which shows the configuration example of the care facility support apparatus which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における訪問者指定部の画面を示す図である。It is a figure which shows the screen of the visitor designation part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における訪問者への通知の画面を示す図である。It is a figure which shows the screen of the notification to a visitor in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における対話部の画面を示す図である。It is a figure which shows the screen of the dialogue part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における訪問予約部の画面を示す図である。It is a figure which shows the screen of the visit reservation part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置におけるポイント付与部の画面を示す図である。It is a figure which shows the screen of the point giving part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における介護施設評価受付部の画面を示す図である。It is a figure which shows the screen of the care facility evaluation reception part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における介護施設職員評価受付部の画面を示す図である。It is a figure which shows the screen of the care facility staff evaluation reception part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置におけるバイタルサイン測定結果表示部の画面を示す図である。It is a figure which shows the screen of the vital sign measurement result display part in the care facility support device which concerns on 1st Embodiment. 第1実施形態に係る介護施設支援装置における生活状況記録部の画面を示す図である。It is a figure which shows the screen of the living condition recording part in the care facility support device which concerns on 1st Embodiment. 第1実施形態に係る介護施設支援装置におけるポイント対象回数表示部の画面を示す図である。It is a figure which shows the screen of the point target number display part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援装置における訪問指定者除外通知部の画面を示す図である。It is a figure which shows the screen of the visit designated person exclusion notification part in the care facility support device which concerns on 1st Embodiment. 第1実施形態に係る介護施設支援装置における時間記録部の画面を示す図である。It is a figure which shows the screen of the time recording part in the care facility support device which concerns on 1st Embodiment. 第１実施形態に係る介護施設支援方法の流れを示すフローチャートである。It is a flowchart which shows the flow of the care facility support method which concerns on 1st Embodiment. 第２実施形態に係る介護施設支援装置の概要を示す図である。It is a figure which shows the outline of the care facility support device which concerns on 2nd Embodiment. 第２実施形態に係る介護施設支援装置の機械的構成を示す図である。It is a figure which shows the mechanical structure of the care facility support device which concerns on 2nd Embodiment. 第２実施形態に係る介護施設支援装置の機能的構成を示す図である。It is a figure which shows the functional structure of the care facility support device which concerns on 2nd Embodiment. 第２実施形態に係るロボットの外観を示す図である。It is a figure which shows the appearance of the robot which concerns on 2nd Embodiment. 第２実施形態に係るロボットの機械的構成を示す図である。It is a figure which shows the mechanical structure of the robot which concerns on 2nd Embodiment. 第２実施形態に係る情報処理装置の構成を示す図である。It is a figure which shows the structure of the information processing apparatus which concerns on 2nd Embodiment. 第２実施形態に係るロボットの使用例１を示す図である。It is a figure which shows the use example 1 of the robot which concerns on 2nd Embodiment. 第２実施形態に係るロボットの使用例２を示す図である。It is a figure which shows the use example 2 of the robot which concerns on 2nd Embodiment. 第２実施形態に係るロボットの使用例３を示す図である。It is a figure which shows the use example 3 of the robot which concerns on 2nd Embodiment. 第２実施形態に係る介護施設支援方法の流れを示すフローチャート（その１）である。It is a flowchart (the 1) which shows the flow of the care facility support method which concerns on 2nd Embodiment. 第２実施形態に係る介護施設支援方法の流れを示すフローチャート（その２）である。It is a flowchart (No. 2) which shows the flow of the care facility support method which concerns on 2nd Embodiment.
［第１実施形態］
［介護施設支援装置］
　第１実施形態に係る介護施設支援装置１を含むシステムの全体構成を図１に示す。介護施設支援装置１は、介護施設の訪問者にポイントを付与する装置である。介護施設支援装置１は、介護施設の入居者を訪問する訪問者の面会および介護施設の評価に基づいて、訪問者にポイントを付与する装置である。介護施設支援装置１は、一例として、パーソナルコンピュータ、タブレット端末、サーバ装置などに代表される情報処理装置によって実現されるものである。 [First Embodiment]
[Nursing care facility support device]
FIG. 1 shows the overall configuration of the system including the long-term care facility support device 1 according to the first embodiment. The long-term care facility support device 1 is a device that gives points to visitors to the long-term care facility. The long-term care facility support device 1 is a device that gives points to a visitor based on a visitor's visit to a resident of the long-term care facility and an evaluation of the long-term care facility. The long-term care facility support device 1 is realized by an information processing device represented by a personal computer, a tablet terminal, a server device, or the like, as an example.
　図１に示すように、入居者３は、介護施設２に入居している。訪問者４は、介護施設２に入居している入居者３を訪問する。介護施設２とは、例えば、老人ホームなどのような老人を介護する有料施設であり、訪問者４とは、例えば、入居者３の子供、孫、親戚、友人などの所定の人間である。 As shown in FIG. 1, the resident 3 is occupying the nursing care facility 2. The visitor 4 visits the resident 3 who is occupying the nursing care facility 2. The long-term care facility 2 is a paid facility that cares for the elderly, such as an elderly home, and the visitor 4 is, for example, a predetermined person such as a child, grandchild, relative, or friend of the resident 3.
　介護施設支援装置１はネットワーク５と接続されている。介護施設支援装置１は入居者３の端末および訪問者４の端末とも接続されており、入居者３の端末および訪問者４の端末の双方から面会情報を取得する。入居者３は介護施設支援装置１に入居者３が介護施設２に来てほしい訪問者４の情報を入力し、その入力結果を介護施設支援装置１が受信すると、訪問者４が介護施設２を訪問する日時を予約する。 The long-term care facility support device 1 is connected to the network 5. The long-term care facility support device 1 is also connected to the terminal of the resident 3 and the terminal of the visitor 4, and acquires the visitation information from both the terminal of the resident 3 and the terminal of the visitor 4. The resident 3 inputs the information of the visitor 4 that the resident 3 wants to come to the long-term care facility 2 into the long-term care facility support device 1, and when the long-term care facility support device 1 receives the input result, the visitor 4 receives the information of the long-term care facility 2. Book a date and time to visit.
　以下に、図２を用いて、介護施設支援装置１の構成例を説明する。介護施設支援装置１は、訪問者指定部１０、対話部２０、訪問予約部３０、面会記録部４０、ポイント付与部５０、評価受付部６０、バイタルサイン測定結果表示部７０、生活状況記録部８０、ポイント対象回数表示部９０、訪問指定者除外通知部１００、時間記録部１１０を備える。以下、具体的に説明する。 The configuration example of the long-term care facility support device 1 will be described below with reference to FIG. The long-term care facility support device 1 includes a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, an evaluation reception unit 60, a vital sign measurement result display unit 70, and a living condition recording unit 80. A point target number display unit 90, a visit designated person exclusion notification unit 100, and a time recording unit 110 are provided. Hereinafter, a specific description will be given.
　訪問者指定部１０は、介護施設２に入居している入居者３が、介護施設２に入居している入居者３を訪問する訪問者４の指定を受け付ける。図３は、この訪問者指定部１０のユーザーインターフェース画面を示す図である。入居者３は、自分を訪問してほしい人物を訪問者指定部１０に入力する。自分を訪問してほしい人物とは、例えば、子供、孫、配偶者、親戚、友人などである。入居者３は訪問してほしい人物のカテゴリーを選択し、その氏名をカテゴリー欄の下部の「氏名」の右側の空欄に入力する。訪問してほしい人物の人数は、例えば４名であるが、これに限られない。なお、訪問してほしい人物の選出登録者は、例えば３ヶ月に１回変更することができる。 The visitor designation unit 10 accepts the designation of the visitor 4 in which the resident 3 resident in the long-term care facility 2 visits the resident 3 resident in the long-term care facility 2. FIG. 3 is a diagram showing a user interface screen of the visitor designation unit 10. The resident 3 inputs a person who wants to visit himself / herself into the visitor designation unit 10. People who want to visit you are, for example, children, grandchildren, spouses, relatives, friends, and so on. Resident 3 selects the category of the person he / she wants to visit, and enters the name in the blank to the right of "Name" at the bottom of the category column. The number of people you want to visit is, for example, four, but it is not limited to this. The registrants for selecting the person to be visited can be changed, for example, once every three months.
　訪問者指定部１０が介護施設２に入居している入居者３を訪問する訪問者４の指定を受け付けると、図４に示すように、訪問者４の端末に入居者３から面会に来てほしい旨のメールが届いていることが通知される。メール文の下には、「面会のご依頼を受けて施設に来て頂けますとポイントが付与されます。」、「面会のご依頼を受けますか？」というメッセージが表示され、その下に「はい」、「いいえ」のボタンが表示される。訪問者４はどちらかのボタンを押下することで入居者３を訪問するか否かを選択することができる。 When the visitor designation unit 10 accepts the designation of the visitor 4 who visits the resident 3 who is occupying the nursing care facility 2, as shown in FIG. 4, the resident 3 comes to visit the terminal of the visitor 4. You will be notified that you have received an email requesting it. Below the email, the messages "If you come to the facility upon request for a visit, you will be given points" and "Would you like to receive a request for a visit?" Are displayed, and below that. "Yes" and "No" buttons are displayed. The visitor 4 can select whether or not to visit the resident 3 by pressing either button.
　図４の画面で訪問者４が「はい」を選択すると、対話部２０は、図５に示すような入居者３と訪問者４とが面会の日時を相談するユーザーインターフェース画面を提供する。例えば、図５に示すように、入居者３：「来週の土曜日来られる？」、訪問者４：「来週の土曜日は予定あり。来週の日曜日午後なら行ける。」、入居者３：「じゃあ来週の日曜日午後２時に来られる？」、訪問者４：「ＯＫ。では来週の日曜日午後２時に行くよ。」などのような対話が入居者３と訪問者４との間で行われる。このユーザーインターフェースはチャット画面でもよくメール画面でもよい。これにより、介護施設関係者間のコミュニケーション向上が見込まれる。 When the visitor 4 selects "Yes" on the screen of FIG. 4, the dialogue unit 20 provides a user interface screen as shown in FIG. 5 in which the resident 3 and the visitor 4 discuss the date and time of the visit. For example, as shown in Figure 5, Resident 3: "Can you come next Saturday?", Visitor 4: "I have a plan for next Saturday. I can go next Sunday afternoon.", Resident 3: "Then next week. Dialogues such as "Can you come at 2:00 pm on Sunday?", Visitor 4: "OK. Then I will go at 2:00 pm next Sunday." Will be held between the resident 3 and the visitor 4. This user interface can be a chat screen or an email screen. This is expected to improve communication between people involved in long-term care facilities.
　訪問予約部３０は、入居者３が訪問者４に介護施設２に面会に来てほしい日時の予約を受け付ける。図６は、この訪問予約部３０のユーザーインターフェース画面を示す図である。入居者３は、後述する対話部２０での対話により決定した訪問者４に面会に来てほしい年月日および時間を、プルダウンメニューから選択する。また、年月日は図６右側に示すようにカレンダーから選択することもできる。例えば、２０２０年２月３日午後３時０分などである。この日時は対話部２０での対話により決定され、かつ面会可能時間であればいつでもよい。また、この訪問予約部３０への入力は入居者３の携帯端末からだけに限られず訪問者４の携帯端末から行ってもよい。最終的に訪問の日時が合意された場合、介護施設２の入居者３及び訪問者４に対して予約が完了した旨の通知がされる。 The visit reservation department 30 accepts reservations for the date and time when the resident 3 wants the visitor 4 to visit the nursing care facility 2. FIG. 6 is a diagram showing a user interface screen of the visit reservation unit 30. The resident 3 selects from the pull-down menu the date and time when he / she wants the visitor 4 to come to the visit, which is determined by the dialogue in the dialogue unit 20 described later. The date can also be selected from the calendar as shown on the right side of FIG. For example, February 3, 2020 at 3:00 pm. This date and time may be determined by dialogue in the dialogue unit 20 and may be any time as long as it is possible to visit. Further, the input to the visit reservation unit 30 is not limited to the mobile terminal of the resident 3, and may be performed from the mobile terminal of the visitor 4. When the date and time of the visit are finally agreed, the resident 3 and the visitor 4 of the nursing care facility 2 are notified that the reservation has been completed.
　面会記録部４０は、介護施設２の入居者３が訪問者４と面会すると、その面会したという事実、ならびに面会日時および面会時間（例えば、３０分、１時間など）を記録し、後述するポイント付与部５０に通知する。 The visit recording unit 40 records the fact that when the resident 3 of the nursing care facility 2 meets the visitor 4, the visit date and time and the visit time (for example, 30 minutes, 1 hour, etc.) are recorded, and the points to be described later. Notify the granting unit 50.
　ポイント付与部５０は、面会記録部４０から入居者３が訪問者４と面会した通知を受信すると、介護施設２に入居している入居者３を訪問した訪問者４にポイントを付与する。図７は、このポイント付与部５０のユーザーインターフェース画面を示す図である。このポイントは、入居者３が介護施設２に入居する際に入居費用にアドオンして支払った金額に相当し、アドオンして支払った金額の返戻金とみなされる。例えば、アドオンして支払った金額が２００００円であった場合、返戻金が１回１００００円、月２回面会すれば２００００円となる。また、このポイントは、訪問者４が入居者３と面会するごとに付与される。例えば、３０分面会すれば２５００ポイントが訪問者４に付与され、１時間面会すれば５０００ポイントが訪問者４に付与される。このポイント数は一例であって訪問者４の資力に応じて変更することができる。 When the point giving unit 50 receives a notification from the visit recording unit 40 that the resident 3 has met with the visitor 4, the point giving unit 50 gives points to the visitor 4 who visited the resident 3 who is occupying the nursing care facility 2. FIG. 7 is a diagram showing a user interface screen of the point giving unit 50. This point corresponds to the amount paid by the resident 3 as an add-on to the occupancy fee when moving into the long-term care facility 2, and is regarded as a refund of the amount paid by the add-on. For example, if the amount paid as an add-on is 20,000 yen, the refund will be 10,000 yen once, and if you meet twice a month, it will be 20,000 yen. In addition, this point is given each time the visitor 4 meets the resident 3. For example, if a visit is made for 30 minutes, 2500 points are given to the visitor 4, and if a visit is made for 1 hour, 5000 points are given to the visitor 4. This number of points is an example and can be changed according to the financial resources of the visitor 4.
　ポイント付与部５０は、訪問者４が介護施設２に来館して入居者３と面会する通常の面会に対し訪問者４にポイントを付与するのに加えて、訪問者４が入居者３とともに外出して面会すると、通常の面会時より多くのポイントを付与してもよい。例えば、通常の面会時にはポイント付与部５０が訪問者４に２５００ポイントを付与するとすれば、外出面会時にはその２倍の５０００ポイントを付与することとしてもよい。入居者３は介護施設２に引きこもりがちであり、家族や親しい人と外出すれば刺激になり、認知症（ＭＣＩ）の進行を防止することにつながる。 In the point giving unit 50, in addition to giving points to the visitor 4 for a normal visit in which the visitor 4 visits the nursing care facility 2 and meets with the resident 3, the visitor 4 goes out together with the resident 3. If you visit the site, you may give more points than during a regular visit. For example, if the point giving unit 50 gives 2500 points to the visitor 4 at the time of a normal visit, it may be possible to give 5000 points, which is twice that amount, at the time of an outing visit. Resident 3 tends to withdraw to the long-term care facility 2, and going out with family members and close friends can be irritating and prevent the progression of dementia (MCI).
　ポイント付与部５０が訪問者４に付与するポイントは、訪問者４が選定した任意のポイントカード（例えば、Ｔ－ポイントカード、楽天ポイントカード）のポイントとして付与される。ポイントが付与されると、図５に示すように、「○○様　〇年〇月〇日〇時〇分～〇時〇分にご訪問いただきましたので○○○○ポイント付与します！ご指定の○○○カードにポイント付与します」という表示がされる。これにより、訪問者４は入居者３または訪問者４がアドオンして支払った金額を取り戻そうとして積極的に入居者３を訪問するようになる。これにより、元気で生き生きとした入居者が増大し、入居者３と家族・親友間のコミュニケーションが向上し、要介護度の進行が防止され、認知症（ＭＣＩ）の進行を防止し、罹患時の回復補助になる。 The points given to the visitor 4 by the point giving unit 50 are given as points of an arbitrary point card (for example, T-point card, Rakuten point card) selected by the visitor 4. When points are awarded, as shown in Fig. 5, "Mr. XX visited you from 0:00 to 0:00 on XX, XX, so XX points will be awarded! Points will be given to the specified ○○○ card ”is displayed. As a result, the visitor 4 actively visits the resident 3 or the resident 3 in an attempt to recover the amount paid by the visitor 4 as an add-on. This will increase the number of energetic and lively residents, improve communication between residents 3 and their families and best friends, prevent the progression of long-term care requirements, prevent the progression of dementia (MCI), and at the time of illness. Helps to recover.
　評価受付部６０は、訪問者４の評価の入力を受け付ける。評価受付部６０は介護施設評価受付部６１と介護施設職員評価受付部６２とを含む。訪問者４は介護施設に対する評価を介護施設評価受付部６１に、介護施設職員に対する評価を介護施設職員評価受付部６２に記入する。 The evaluation reception unit 60 accepts the input of the evaluation of the visitor 4. The evaluation reception unit 60 includes a long-term care facility evaluation reception unit 61 and a long-term care facility staff evaluation reception unit 62. The visitor 4 writes the evaluation of the long-term care facility in the long-term care facility evaluation reception unit 61 and the evaluation of the long-term care facility staff in the long-term care facility staff evaluation reception department 62.
　図８は、介護施設評価受付部６１のユーザーインターフェース画面を示す図である。介護施設の評価は、例えば、予め決められた評価項目について、「１：大変良い」、「２：良い」、「３：普通」、「４：悪い」、「５：大変悪い」の五段階評価として、一つを選択することで行われる。予め決められた評価項目は例えば、図８に示すように、「館内の雰囲気」、「館内のきれいさ」、「館内の設備」などである。介護施設評価受付部６１への入力は、介護施設の施設長のインセンティブになる。これにより、施設運営におけるレベルの向上が見込まれる。具体的には、介護施設２は、元気な入居者が多い介護施設になり、外部からの来館者が多く、賑わっている施設という評価が得られ、行き届いた清掃や高いホスピタリティが実現できる。 FIG. 8 is a diagram showing a user interface screen of the nursing care facility evaluation reception unit 61. The evaluation of long-term care facilities is, for example, five grades of "1: very good", "2: good", "3: normal", "4: bad", and "5: very bad" for predetermined evaluation items. As an evaluation, it is performed by selecting one. As shown in FIG. 8, the predetermined evaluation items are, for example, "atmosphere in the hall", "cleanliness in the hall", "equipment in the hall" and the like. The input to the long-term care facility evaluation reception unit 61 is an incentive for the facility manager of the long-term care facility. This is expected to improve the level of facility management. Specifically, the long-term care facility 2 becomes a long-term care facility with many energetic residents, is evaluated as a busy facility with many visitors from the outside, and can realize thorough cleaning and high hospitality.
　図９は、介護施設職員評価受付部６２のユーザーインターフェース画面を示す図である。介護施設職員の評価は、例えば、予め決められた評価項目について、「１：大変良い」、「２：良い」、「３：普通」、「４：悪い」、「５：大変悪い」の五段階評価として、一つを選択することで行われる。予め決められた評価項目は例えば、図９に示すように、「職員のサービス」、「職員の態度」、「職員の言葉使い」などである。介護施設職員評価受付部６２への入力は介護施設職員のインセンティブになる。ワーストの評価の場合は再教育の対象資料の基となる。これにより、介護職員のホスピタリティの向上が見込まれる。具体的には、介護職員は、来館者が多いため手が抜けず、スタッフの優劣が第三者の評価に基づき客観的に評価され、競争意識によるスキル向上が見込まれ、入居者および家族・親友とのコミュニケーションが円滑化し、ホスピタリティが向上する。 FIG. 9 is a diagram showing a user interface screen of the nursing care facility staff evaluation reception unit 62. The evaluation of the long-term care facility staff is, for example, "1: very good", "2: good", "3: normal", "4: bad", "5: very bad" for the predetermined evaluation items. As a graded evaluation, it is performed by selecting one. The predetermined evaluation items are, for example, “staff service”, “staff attitude”, “staff wording” and the like, as shown in FIG. Input to the long-term care facility staff evaluation reception unit 62 is an incentive for the long-term care facility staff. In the case of the worst evaluation, it is the basis of the materials subject to re-education. This is expected to improve the hospitality of long-term care staff. Specifically, the long-term care staff cannot be overlooked due to the large number of visitors, the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party, and skill improvement due to competitive awareness is expected. Facilitates communication with best friends and improves hospitality.
　バイタルサイン測定結果表示部７０は、血圧計などで測定された入居者３のバイタルサイン測定結果を表示する。図１０は、このバイタルサイン測定結果表示部７０のユーザーインターフェース画面を示す図である。図１０に示すように、バイタルサインには例えば、血圧や脈拍、心拍数、呼吸数などが含まれる。図１０に示す画面には、このような血圧や脈拍、心拍数、呼吸数などの測定値が表示される。これにより、入居者３が訪問者４と面会することにより入居者３のバイタルサインが改善されたかを判定でき、経過詳細の把握を介護職員や介護施設２の施設長にヒアリングすることにより訪問者４と介護職員や施設長との緊密なコミュニケ－ションが図られる。 The vital sign measurement result display unit 70 displays the vital sign measurement result of the resident 3 measured by a blood pressure monitor or the like. FIG. 10 is a diagram showing a user interface screen of the vital sign measurement result display unit 70. As shown in FIG. 10, vital signs include, for example, blood pressure, pulse, heart rate, respiratory rate, and the like. On the screen shown in FIG. 10, measured values such as blood pressure, pulse, heart rate, and respiratory rate are displayed. As a result, it can be determined whether the vital sign of the resident 3 has been improved by the resident 3 meeting with the visitor 4, and the visitor can be interviewed with the care staff or the facility manager of the care facility 2 to grasp the progress details. Close communication between 4 and the care staff and facility manager is planned.
　生活状況記録部８０は、入居者３の生活状況を記録する。例えば、入居者３があるイベントに参加すればそのイベントに参加したことの申請入力を受け付け、その情報を記録して表示する。図１１は、この生活状況記録部８０が記録した生活状況を表示するユーザーインターフェース画面を示す図である。生活状況とは、図１１に示すように、例えば介護施設内のイベントにどれぐらい参加できたかなどである。図１１に示す画面では、今月参加したイベントとして、〇日：○○○イベント、〇日：○○○イベント、・・・などのように表示される。又、事前にどういったイベントに参加し、参加しなかったという情報を訪問者４が把握することにより訪問時の話題作りや入居者３の趣味・友人関係の把握ができ、訪問者４と介護施設２の他の入居者とのコミュニケ－ションにもつながる。 The living condition recording unit 80 records the living condition of the resident 3. For example, if the resident 3 participates in a certain event, the application input for participating in the event is accepted, and the information is recorded and displayed. FIG. 11 is a diagram showing a user interface screen that displays the living conditions recorded by the living condition recording unit 80. As shown in FIG. 11, the living condition is, for example, how many people were able to participate in an event in a long-term care facility. On the screen shown in FIG. 11, the events participated in this month are displayed as XX days: XX event, XX days: XX event, and so on. In addition, by having the visitor 4 grasp the information that he / she participated in what kind of event he / she did not participate in in advance, he / she can create a topic at the time of the visit and grasp the hobbies / friendships of the resident 3 with the visitor 4. It also leads to communication with other residents of the nursing care facility 2.
　ポイント対象回数表示部９０は、ポイント付与部５０が付与するポイントの対象回数を表示する。図１２は、このポイント対象回数表示部９０のユーザーインターフェース画面を示す図である。例えば、図１２に示すように、訪問者４が入居者３を１回訪問すれば、「今月付与されたポイント　○○○○ポイント（〇月〇日の面会につき）」という表示と、「今月残っているポイント　○○○○ポイント」という表示とがされる。これにより、訪問者４はその月もう一度入居者３を訪問すればまたポイントが付与されることが分かる。これにより、訪問者４が入居者３を訪問する機会が増える。 The point target number display unit 90 displays the target number of points given by the point granting unit 50. FIG. 12 is a diagram showing a user interface screen of the point target number display unit 90. For example, as shown in FIG. 12, if the visitor 4 visits the resident 3 once, the display "Points given this month ○○○○ points (for the visit on October 0)" and "This month" are displayed. "Remaining points ○○○○ points" is displayed. As a result, it can be seen that the visitor 4 will be given points again if he / she visits the resident 3 again that month. This increases the chances that the visitor 4 will visit the resident 3.
　訪問指定者除外通知部１００は、指定された訪問者４を除外する通知を発する。図１３は、この訪問指定者除外通知部１００のユーザーインターフェース画面を示す図である。この通知は、前述の３ヶ月に１回の訪問指定者見直しに対応していて、所定の訪問者４が他の訪問者に変更され、訪問指定者から除外された場合に発される。訪問指定者除外通知は、例えば、図１３に示すように、「入居者様の訪問指定者変更により、あなたは訪問指定者から除外されましたのでお知らせします。訪問指定者から除外されましたので、このアプリケーションから訪問予約をしてポイントをもらうことはできませんのでご承知おき下さい。これは訪問してポイントが付与される対象者から除外されたというだけで、入居者様を訪問していただくのは自由です。また訪問指定者に追加されました際にはご連絡差し上げます。」などのような通知が発される。通知方法は例えば、チャットでもよくメールでもよい。 The designated visitor exclusion notification unit 100 issues a notification to exclude the designated visitor 4. FIG. 13 is a diagram showing a user interface screen of the visit designated person exclusion notification unit 100. This notification is issued when the predetermined visitor 4 is changed to another visitor and is excluded from the designated visitor, in response to the above-mentioned review of the designated visitor once every three months. As shown in Fig. 13, for example, the visit designated person exclusion notice is "Notice that you have been excluded from the visited designated person due to the change of the visit designated person of the resident. It has been excluded from the visited designated person. Therefore, please note that you cannot make a visit reservation and receive points from this application. This is just because you are excluded from the target people who visit and receive points, you will be asked to visit the resident You are free to contact us. We will contact you when you are added to the designated visitor. " The notification method may be, for example, chat or email.
　時間記録部１１０は、訪問者４が介護施設２に来館する際の入館時間および退館時間を記録する。例えば、介護施設の入口にＩＣカードをタッチする部分がありそこに訪問者４がＩＣカードをタッチすることにより介護施設のサーバ（図式せず）に訪問者４の入館時間および退館時間が記録され、時間記録部１１０がその入館時間および退館時間の情報を受信して記録する。図１４は、時間記録部１１０のユーザーインターフェース画面を示す図である。図１４に示すように、例えば、入館時間は、○○○○年○○月○○日○○時○○分、退館時間は○○○○年○○月○○日○○時○○分などの表示がされる。これにより、訪問者４が入居者３を訪問する時間が分かり、ポイント付与部５０が訪問者４にポイントをいくら付与すればよいかを自動的に判定することが可能になる。 The time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the nursing care facility 2. For example, there is a part where the IC card is touched at the entrance of the long-term care facility, and when the visitor 4 touches the IC card, the entrance time and exit time of the visitor 4 are recorded on the server (not shown) of the long-term care facility. Then, the time recording unit 110 receives and records the information on the entry time and the exit time. FIG. 14 is a diagram showing a user interface screen of the time recording unit 110. As shown in FIG. 14, for example, the admission time is XX month XX day XX hour XX minute, and the exit time is XX month XX day XX hour XX ○ Minutes etc. are displayed. As a result, the time when the visitor 4 visits the resident 3 is known, and the point giving unit 50 can automatically determine how much points should be given to the visitor 4.
　第１実施形態に係る介護施設支援装置１によれば、元気で生き生きとした入居者の増大、入居者の家族・親友間の絆の持続、介護施設関係者間のコミュニケーション向上、要介護度の進行防止および罹患時の回復補助、認知症（ＭＣＩ）の進行予防が実現され、所謂フレイル予防につながる。また、元気な入居者が多い介護施設、外部からの来館者が多く賑わっている施設という評価、行き届いた清掃および高いホスピタリティが実現される。また、介護施設職員としては、来館者が多いため手を抜けず、スタッフの優劣が第三者の評価に基づき客観的に評価されるため競争意識によるスキル向上、入居者および家族・親友とのコミュニケーション円滑化、ホスピタリティの向上が実現される。また、国・地域としては、固定化している金融資産の循環効果、要介護度の進行防止効果・病気低減による医療費の節減、介護施設地域周辺の商業施設に対する消費効果が実現される。 According to the long-term care facility support device 1 according to the first embodiment, the number of energetic and lively residents is increased, the ties between the resident's family and best friends are maintained, the communication between the long-term care facility personnel is improved, and the degree of care required. Prevention of progression, assistance in recovery at the time of illness, prevention of progression of dementia (MCI) are realized, leading to so-called frailty prevention. In addition, it will be evaluated as a long-term care facility with many energetic residents, a facility with many visitors from outside, thorough cleaning, and high hospitality. In addition, as a long-term care facility staff, we cannot help because there are many visitors, and the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party. Communication will be facilitated and hospitality will be improved. In addition, as a country / region, the effect of circulating fixed financial assets, the effect of preventing the progress of the degree of long-term care, the reduction of medical expenses by reducing illness, and the effect of consumption on commercial facilities around the long-term care facility area will be realized.
　また、第１実施形態に係る介護施設支援装置１によれば、介護施設の収入として、介護事業者と協業し、明確に差別化された施設を展開できるため、直営施設の運営収入が見込まれる。また、一定の商圏エリアを設け、１施設のみソフト利用を承諾し、同一商圏エリアにおける差別化を明確化することにより、ソフト利用収入を継続的に獲得できるため、介護事業者へのソフト利用収入が見込まれる。また、入居者の孤立防止による認知症の進行予防、要介護度の予防の関連したエビデンスの訴求、および施設の現状を開示し医療介護費の抑制に伴った助成金・補助金を獲得することで、要介護度の進行予防・認知症予防に基づく補助金収入が見込まれる。また、５０代前後と２０代前後が定期的に来館するため彼らをターゲットとしたマーケティング活動・セールスプロモーション活動、異業種とのアライアンス活動が期待できるため、周辺ビジネス企業のマーケティング、セールスプロモーション利用による収入が見込まれる。 In addition, according to the long-term care facility support device 1 according to the first embodiment, as the income of the long-term care facility, it is possible to collaborate with the long-term care provider and develop a clearly differentiated facility, so that the operating income of the directly managed facility is expected. .. In addition, by setting up a certain trade area, accepting the use of software for only one facility, and clarifying the differentiation in the same trade area, software usage income can be continuously earned, so software usage income for long-term care providers. Is expected. In addition, to prevent the progression of dementia by preventing the isolation of residents, to appeal for evidence related to the prevention of the degree of long-term care, and to disclose the current status of the facility and obtain subsidies and subsidies for curbing medical and long-term care costs. Therefore, subsidy income is expected based on the prevention of progression of long-term care and the prevention of dementia. In addition, since people in their 50s and 20s visit the museum regularly, marketing activities and sales promotion activities targeting them, and alliance activities with different industries can be expected, so income from marketing and sales promotion use of peripheral business companies. Is expected.
［介護施設支援方法］
　以下、図１５を用いて、第１実施形態に係る介護施設支援方法について説明する。第１実施形態に係る介護施設支援方法は、介護施設２の入居者３への訪問者４の訪問に基づいて、訪問者４にポイントを付与するプロセスである。 [Long-term care facility support method]
Hereinafter, the long-term care facility support method according to the first embodiment will be described with reference to FIG. The long-term care facility support method according to the first embodiment is a process of giving points to the visitor 4 based on the visit of the visitor 4 to the resident 3 of the long-term care facility 2.
　訪問者指定ステップＳ１０で、訪問者指定部１０が、介護施設２に入居している入居者３が介護施設２に入居している入居者３を訪問する訪問者４の指定を受け付ける。入居者３は、自分を訪問してほしい人物を訪問者指定部１０に入力する。自分を訪問してほしい人物とは、例えば、子供、孫、配偶者、親戚、友人などである。入居者３は訪問してほしい人物のカテゴリーを選択し、その氏名をカテゴリー欄の下部の「氏名」の右側の空欄に入力する。訪問してほしい人物の人数は、例えば４名であるが、これに限られない。なお、訪問してほしい人物の選出登録者は、例えば３ヶ月に１回変更することができる。 In the visitor designation step S10, the visitor designation unit 10 accepts the designation of the visitor 4 in which the resident 3 resident in the long-term care facility 2 visits the resident 3 resident in the long-term care facility 2. The resident 3 inputs a person who wants to visit himself / herself into the visitor designation unit 10. People who want to visit you are, for example, children, grandchildren, spouses, relatives, friends, and so on. Resident 3 selects the category of the person he / she wants to visit, and enters the name in the blank to the right of "Name" at the bottom of the category column. The number of people you want to visit is, for example, four, but it is not limited to this. The registrants for selecting the person to be visited can be changed, for example, once every three months.
　対話ステップＳ２０では、対話部２０が、入居者３と訪問者４とが面会の日時を相談するユーザーインターフェースを提供する。例えば、図５に示すように、入居者３：「来週の土曜日来られる？」、訪問者４：「来週の土曜日は予定あり。来週の日曜日午後なら行ける。」、入居者３：「じゃあ来週の日曜日午後２時に来られる？」、訪問者４：「ＯＫ。では来週の日曜日午後２時に行くよ。」などのような対話が入居者３と訪問者４との間で行われる。このユーザーインターフェースはチャット画面でもよくメール画面でもよい。これにより、介護施設関係者間のコミュニケーション向上が見込まれる。 In the dialogue step S20, the dialogue unit 20 provides a user interface in which the resident 3 and the visitor 4 discuss the date and time of the visit. For example, as shown in Figure 5, Resident 3: "Can you come next Saturday?", Visitor 4: "I have a plan for next Saturday. I can go next Sunday afternoon.", Resident 3: "Then next week. Dialogues such as "Can you come at 2:00 pm on Sunday?", Visitor 4: "OK. Then I will go at 2:00 pm next Sunday." Will be held between the resident 3 and the visitor 4. This user interface can be a chat screen or an email screen. This is expected to improve communication between people involved in long-term care facilities.
　訪問予約ステップＳ３０では、訪問予約部３０が、入居者３が訪問者４に介護施設２に面会に来てほしい日時の予約を受け付ける。入居者３は、後述する対話部２０での対話により決定した訪問者４に面会に来てほしい年月日および時間を、プルダウンメニューから選択する。また、年月日は図６右側に示すようにカレンダーから選択することもできる。例えば、２０２０年２月３日午後３時０分などである。この日時は後述する対話部２０により入居者３が決定し、かつ面会可能時間であればいつでもよい。また、この訪問予約部３０への入力は入居者３の携帯端末からだけに限られず訪問者４の携帯端末から行ってもよい。 In the visit reservation step S30, the visit reservation department 30 accepts a reservation for the date and time when the resident 3 wants the visitor 4 to visit the nursing care facility 2. The resident 3 selects from the pull-down menu the date and time when he / she wants the visitor 4 to come to the visit, which is determined by the dialogue in the dialogue unit 20 described later. The date can also be selected from the calendar as shown on the right side of FIG. For example, February 3, 2020 at 3:00 pm. This date and time may be determined by the resident 3 by the dialogue unit 20, which will be described later, and may be any time as long as it is possible to visit. Further, the input to the visit reservation unit 30 is not limited to the mobile terminal of the resident 3, and may be performed from the mobile terminal of the visitor 4.
　面会記録ステップＳ４０では、介護施設２の入居者３が訪問者４と面会すると、その面会したという事実、ならびに訪問日時および訪問時間（例えば、３０分、１時間など）を記録し、後述するポイント付与部５０に通知する。 In the visit record step S40, when the resident 3 of the long-term care facility 2 meets the visitor 4, the fact that the visit is made, the visit date and time and the visit time (for example, 30 minutes, 1 hour, etc.) are recorded, and the points to be described later are recorded. Notify the granting unit 50.
　ポイント付与ステップＳ５０では、ポイント付与部５０が、介護施設２に入居している入居者３を訪問した訪問者４にポイントを付与する。このポイントは、入居者３が介護施設２に入居する際に入居費用にアドオンして支払った金額に相当し、アドオンして支払った金額の返戻金とみなされる。例えば、アドオンして支払った金額が２００００円であった場合、返戻金が１回１００００円、月２回面会すれば２００００円となる。また、このポイントは、訪問者４が入居者３と面会するごとに付与される。例えば、３０分面会すれば２５００ポイントが訪問者４に付与され、１時間面会すれば５０００ポイントが訪問者４に付与される。このポイント数は一例であって訪問者４の資力に応じて変更することができる。 In the point granting step S50, the point granting unit 50 grants points to the visitor 4 who visited the resident 3 who is occupying the nursing care facility 2. This point corresponds to the amount paid by the resident 3 as an add-on to the occupancy fee when moving into the long-term care facility 2, and is regarded as a refund of the amount paid by the add-on. For example, if the amount paid as an add-on is 20,000 yen, the refund will be 10,000 yen once, and if you meet twice a month, it will be 20,000 yen. In addition, this point is given each time the visitor 4 meets the resident 3. For example, if a visit is made for 30 minutes, 2500 points are given to the visitor 4, and if a visit is made for 1 hour, 5000 points are given to the visitor 4. This number of points is an example and can be changed according to the financial resources of the visitor 4.
　ポイント付与ステップＳ５０では、ポイント付与部５０は、訪問者４が介護施設２に来館して入居者３と面会する通常の面会に対し訪問者４にポイントを付与するのに加えて、訪問者４が入居者３とともに外出して面会すると、通常の面会時より多くのポイントを付与してもよい。例えば、通常の面会時にはポイント付与部５０が訪問者４に２５００ポイントを付与するとすれば、外出面会時にはその２倍の５０００ポイントを付与することとしてもよい。入居者３は介護施設２に引きこもりがちであり、家族や親しい人と外出すれば刺激になり、認知症（ＭＣＩ）の進行を防止することにつながる。 In the point-giving step S50, the point-giving unit 50 gives points to the visitor 4 in addition to giving points to the visitor 4 for a normal visit in which the visitor 4 visits the nursing care facility 2 and meets with the resident 3. When he goes out with the resident 3 and visits him, he may give more points than during a normal visit. For example, if the point giving unit 50 gives 2500 points to the visitor 4 at the time of a normal visit, it may be possible to give 5000 points, which is twice that amount, at the time of an outing visit. Resident 3 tends to withdraw to the long-term care facility 2, and going out with family members and close friends can be irritating and prevent the progression of dementia (MCI).
　ポイント付与部５０が訪問者４に付与するポイントは、訪問者４が選定した任意のポイントカード（例えば、公知の信販会社等の発行するポイントカード）のポイントとして付与される。ポイントが付与されると、図７に示すように、「○○様　〇年〇月〇日〇時〇分～〇時〇分にご訪問いただきましたので○○○○ポイント付与します！ご指定の○○○カードにポイント付与します」という表示がされる。これにより、訪問者４は入居者３または訪問者４アドオンして支払った金額を取り戻そうとして積極的に入居者３を訪問するようになる。これにより、元気で生き生きとした入居者が増大し、入居者３と家族・親友間のコミュニケーションが向上し、要介護度の進行が防止され、認知症（ＭＣＩ）の進行を防止し、罹患時の回復補助になる。 The points given to the visitor 4 by the point giving unit 50 are given as points of an arbitrary point card selected by the visitor 4 (for example, a point card issued by a known credit company or the like). When points are awarded, as shown in Fig. 7, "Mr. XX visited you from 0:00 to 0:00 on XX, XX, so XX points will be awarded! Points will be given to the specified ○○○ card ”is displayed. As a result, the visitor 4 will actively visit the resident 3 in an attempt to recover the amount paid by the resident 3 or the visitor 4 add-on. This will increase the number of energetic and lively residents, improve communication between residents 3 and their families and best friends, prevent the progression of long-term care requirements, prevent the progression of dementia (MCI), and at the time of illness. Helps to recover.
　評価受付ステップＳ６０では、評価受付部６０が、訪問者４の評価の入力を受け付ける。評価受付ステップＳ６０は、介護施設評価受付ステップＳ６１と介護施設職員評価受付ステップＳ６２とを含む。訪問者４は介護施設に対する評価を介護施設評価受付部６１に、介護施設職員に対する評価を介護施設職員評価受付部６２に入力する。 In the evaluation reception step S60, the evaluation reception unit 60 accepts the input of the evaluation of the visitor 4. The evaluation reception step S60 includes a care facility evaluation reception step S61 and a care facility staff evaluation reception step S62. The visitor 4 inputs the evaluation of the long-term care facility to the long-term care facility evaluation reception unit 61, and the evaluation of the long-term care facility staff to the long-term care facility staff evaluation reception unit 62.
　介護施設評価受付ステップＳ６１では、評価方法は例えば、予め決められた評価項目について、「１：大変良い」、「２：良い」、「３：普通」、「４：悪い」、「５：大変悪い」の五段階評価として、一つを選択する。予め決められた評価項目は例えば、図８に示すように、「館内の雰囲気」、「館内のきれいさ」、「館内の設備」などである。介護施設評価受付部６１への入力は、介護施設の施設長のインセンティブになる。これにより、施設運営におけるレベルの向上が見込まれる。具体的には、介護施設２は、元気な入居者が多い介護施設になり、外部からの来館者が多く、賑わっている施設という評価が得られ、行き届いた清掃や高いホスピタリティが実現できる。 In the nursing care facility evaluation reception step S61, for example, the evaluation method is "1: very good", "2: good", "3: normal", "4: bad", "5: very very" for the predetermined evaluation items. Select one as a five-point scale of "bad". As shown in FIG. 8, the predetermined evaluation items are, for example, "atmosphere in the hall", "cleanliness in the hall", "equipment in the hall" and the like. The input to the long-term care facility evaluation reception unit 61 is an incentive for the facility manager of the long-term care facility. This is expected to improve the level of facility management. Specifically, the long-term care facility 2 becomes a long-term care facility with many energetic residents, is evaluated as a busy facility with many visitors from the outside, and can realize thorough cleaning and high hospitality.
　介護施設職員評価受付ステップＳ６２では、評価方法は例えば、予め決められた評価項目について、「１：大変良い」、「２：良い」、「３：普通」、「４：悪い」、「５：大変悪い」の五段階評価として、一つを選択する。予め決められた評価項目は例えば、図９に示すように、「職員のサービス」、「職員の態度」、「職員の言葉使い」などである。介護施設職員評価受付部６２への入力は介護施設職員のインセンティブになる。ワーストの評価の場合は再教育の対象資料の基となる。これにより、介護職員のホスピタリティの向上が見込まれる。具体的には、介護職員は、来館者が多いため手が抜けず、スタッフの優劣が第三者の評価に基づき客観的に評価され、競争意識によるスキル向上が見込まれ、入居者および家族・親友とのコミュニケーションが円滑化し、ホスピタリティが向上する。 In the care facility staff evaluation reception step S62, for example, the evaluation method is "1: very good", "2: good", "3: normal", "4: bad", "5:" for the predetermined evaluation items. Select one as a five-point evaluation of "very bad". The predetermined evaluation items are, for example, “staff service”, “staff attitude”, “staff wording” and the like, as shown in FIG. Input to the long-term care facility staff evaluation reception unit 62 is an incentive for the long-term care facility staff. In the case of the worst evaluation, it is the basis of the materials subject to re-education. This is expected to improve the hospitality of long-term care staff. Specifically, the long-term care staff cannot be overlooked due to the large number of visitors, the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party, and skill improvement due to competitive awareness is expected. Facilitates communication with best friends and improves hospitality.
　バイタルサイン測定結果表示ステップＳ７０では、バイタルサイン測定結果表示部７０が、入居者３のバイタルサインを測定する。図１０に示すように、バイタルサインには例えば、血圧や脈拍、心拍数、呼吸数などが含まれる。図１０に示す画面には、このような血圧や脈拍、心拍数、呼吸数などの測定値が表示される。これにより、入居者３が訪問者４と面会することにより入居者３のバイタルサインが改善されたかを判定することができる。 In the vital sign measurement result display step S70, the vital sign measurement result display unit 70 measures the vital signs of the resident 3. As shown in FIG. 10, vital signs include, for example, blood pressure, pulse, heart rate, respiratory rate, and the like. On the screen shown in FIG. 10, measured values such as blood pressure, pulse, heart rate, and respiratory rate are displayed. As a result, it can be determined whether the vital signs of the resident 3 have been improved by the resident 3 meeting with the visitor 4.
　生活状況記録ステップＳ８０では、生活状況記録部８０が、入居者３の生活状況を記録する。生活状況とは、図１１に示すように、例えば介護施設内のイベントにどれぐらい参加できたかなどである。図１１に示す画面では、今月参加したイベントとして、〇日：○○○イベント、〇日：○○○イベント、・・・などのように表示される。イベントに参加できた回数が多いと訪問者４が入居者３を訪問した効果があったことになる。 In the living condition recording step S80, the living condition recording unit 80 records the living condition of the resident 3. As shown in FIG. 11, the living condition is, for example, how many people were able to participate in an event in a long-term care facility. On the screen shown in FIG. 11, the events participated in this month are displayed as XX days: XX event, XX days: XX event, and so on. If the number of times the event can be attended is large, it means that the visitor 4 has the effect of visiting the resident 3.
　ポイント対象回数表示ステップＳ９０では、ポイント対象回数表示部９０が、ポイント付与部５０が付与するポイントの対象回数を表示する。例えば、図１２に示すように、訪問者４が入居者３を１回訪問すれば、「今月付与されたポイント　○○○○ポイント（〇月〇日の面会につき）」という表示と、「今月残っているポイント　○○○○ポイント」という表示とがされる。これにより、訪問者４はその月もう一度入居者３を訪問すればまたポイントが付与されることが分かる。これにより、訪問者４が入居者３を訪問する機会が増える。 In the point target number display step S90, the point target number display unit 90 displays the target number of points given by the point granting unit 50. For example, as shown in FIG. 12, if the visitor 4 visits the resident 3 once, the display "Points given this month ○○○○ points (for the visit on October 0)" and "This month" are displayed. "Remaining points ○○○○ points" is displayed. As a result, it can be seen that the visitor 4 will be given points again if he / she visits the resident 3 again that month. This increases the chances that the visitor 4 will visit the resident 3.
　訪問者指定除外通知ステップＳ１００では、訪問指定者除外通知部１００は、指定された訪問者４を除外する通知を発する。この通知は、前述の３ヶ月に１回の訪問指定者見直しに対応していて、所定の訪問者４が他の訪問者に変更され、訪問指定者から除外された場合に発される。訪問指定者除外通知は、例えば、図１３に示すように、「入居者様の訪問指定者変更により、あなたは訪問指定者から除外されましたのでお知らせします。訪問指定者から除外されましたので、このアプリケーションから訪問予約をしてポイントをもらうことはできませんのでご承知おき下さい。これは訪問してポイントが付与される対象者から除外されたというだけで、入居者様を訪問していただくのは自由です。また訪問指定者に追加されました際にはご連絡差し上げます。」などのような通知が発される。通知方法は例えば、チャットでもよくメールでもよい。 In the visitor designation exclusion notification step S100, the visit designation exclusion notification unit 100 issues a notification to exclude the designated visitor 4. This notification is issued when the predetermined visitor 4 is changed to another visitor and is excluded from the designated visitor, in response to the above-mentioned review of the designated visitor once every three months. As shown in Fig. 13, for example, the visit designated person exclusion notice is "Notice that you have been excluded from the visited designated person due to the change of the visit designated person of the resident. It has been excluded from the visited designated person. Therefore, please note that you cannot make a visit reservation and receive points from this application. This is just because you are excluded from the target people who visit and receive points, you will be asked to visit the resident You are free to contact us. We will contact you when you are added to the designated visitor. " The notification method may be, for example, chat or email.
　時間記録ステップＳ１１０では、時間記録部１１０は、訪問者４が介護施設２に来館する際の入館時間および退館時間を記録する。図１４に示すように、例えば、入館時間は、○○○○年○○月○○日○○時○○分、退館時間は○○○○年○○月○○日○○時○○分などの表示がされる。これにより、訪問者４が入居者３を訪問する時間が分かり、ポイント付与部５０が訪問者４にポイントをいくら付与すればよいかを自動的に判定することが可能になる。 In the time recording step S110, the time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the nursing care facility 2. As shown in FIG. 14, for example, the admission time is XX month XX day XX hour XX minute, and the exit time is XX month XX day XX hour XX ○ Minutes etc. are displayed. As a result, the time when the visitor 4 visits the resident 3 is known, and the point giving unit 50 can automatically determine how much points should be given to the visitor 4.
　第１実施形態に係る介護施設支援方法によれば、元気で生き生きとした入居者の増大、入居者の家族・親友間の絆の持続、介護施設関係者間のコミュニケーション向上、要介護度の進行防止および罹患時の回復補助、認知症（ＭＣＩ）の進行予防が実現される。また、元気な入居者が多い介護施設、外部からの来館者が多く賑わっている施設という評価、行き届いた清掃および高いホスピタリティが実現される。また、介護施設職員としては、来館者が多いため手を抜けず、スタッフの優劣が第三者の評価に基づき客観的に評価されるため競争意識によるスキル向上、入居者および家族・親友とのコミュニケーション円滑化、ホスピタリティの向上が実現される。また、国・地域としては、固定化している金融資産の循環効果、要介護度の進行防止効果・病気低減による医療費の節減、介護施設地域周辺の商業施設に対する消費効果が実現される。 According to the long-term care facility support method according to the first embodiment, the number of energetic and lively residents is increasing, the bonds between the residents' families and best friends are maintained, the communication between the long-term care facility personnel is improved, and the degree of care required is progressing. Prevention, assistance in recovery at the time of illness, and prevention of progression of dementia (MCI) are realized. In addition, it will be evaluated as a long-term care facility with many energetic residents, a facility with many visitors from outside, thorough cleaning, and high hospitality. In addition, as a long-term care facility staff, we cannot help because there are many visitors, and the superiority and inferiority of the staff is objectively evaluated based on the evaluation of a third party. Communication will be facilitated and hospitality will be improved. In addition, as a country / region, the effect of circulating fixed financial assets, the effect of preventing the progress of the degree of long-term care, the reduction of medical expenses by reducing illness, and the effect of consumption on commercial facilities around the long-term care facility area will be realized.
　また、第１実施形態に係る介護施設支援方法によれば、明確に差別化された施設を展開できるため、入居率の向上が見込まれ施設の運営収入が期待できる。また、一定の商圏エリアを設け、１施設のみソフト利用を承諾し、同一商圏エリアにおける差別化を明確化することにより、ソフト利用収入を継続的に獲得できるため、介護事業者へのソフト利用収入が見込まれる。また、入居者の孤立防止による認知症の進行予防、要介護度の予防の関連したエビデンスの訴求、および施設の現状を開示し医療介護費の抑制に伴った助成金・補助金を獲得することで、要介護度の進行予防・認知症予防に基づく補助金収入が見込まれる。また、主として入居者の子及び孫の年齢層である５０代前後と２０代前後が定期的に来館するため彼らをターゲットとしたマーケティング活動・セールスプロモーション活動、異業種とのアライアンス活動が期待できるため、周辺ビジネス企業のマーケティング、セールスプロモーション利用による収入が見込まれる。 In addition, according to the long-term care facility support method according to the first embodiment, it is possible to develop a clearly differentiated facility, so that the occupancy rate is expected to improve and the operating income of the facility can be expected. In addition, by setting up a certain trade area, accepting the use of software for only one facility, and clarifying the differentiation in the same trade area, software usage income can be continuously earned, so software usage income for long-term care providers. Is expected. In addition, to prevent the progression of dementia by preventing the isolation of residents, to appeal for evidence related to the prevention of the degree of long-term care, and to disclose the current status of the facility and obtain subsidies and subsidies for curbing medical and long-term care costs. Therefore, subsidy income is expected based on the prevention of progression of long-term care and the prevention of dementia. In addition, since the residents' children and grandchildren, who are in their 50s and 20s, visit the museum on a regular basis, marketing activities, sales promotion activities, and alliance activities with different industries can be expected. , Expected to generate revenue from marketing and sales promotion use of peripheral business companies.
［介護施設支援プログラム］
　第１実施形態に係る介護施設支援プログラムでは、第１実施形態の介護施設支援装置１が有する機能をコンピュータに実現させる。 [Nursing care facility support program]
In the long-term care facility support program according to the first embodiment, the function of the long-term care facility support device 1 of the first embodiment is realized by a computer.
　第１実施形態では、介護施設における介護施設支援装置１について説明したが、これに限られるものではなく、例えば、総合病院、中小病院、診療所などの医療機関にも適用できる。 In the first embodiment, the long-term care facility support device 1 in the long-term care facility has been described, but the present invention is not limited to this, and can be applied to medical institutions such as general hospitals, small and medium-sized hospitals, and clinics.
　また、第１実施形態では面会には外出面会が含まれることを説明したが、外出面会した際に、撮像部（図示せず）を設けて入居者３と訪問者４との写真を撮影してもよい。この写真撮影は、入居者３が訪問者４と一緒に外出したことを示す証拠としても用いることができるし、入居者３が死去した後も思い出のアルバムとして残すこともできる。また、スチール写真として葬儀の際のエンドロールで流すこともできる。 Further, in the first embodiment, it was explained that the visit includes an out-of-home visit, but when the out-of-visit visit is made, an imaging unit (not shown) is provided to take a picture of the resident 3 and the visitor 4. You may. This photography can be used as evidence that the resident 3 has gone out with the visitor 4, or can be left as a memorable album even after the resident 3 has died. It can also be played as a still photo on the end roll at the funeral.
　また、第１実施形態ではバイタルサイン測定結果表示部７０が入居者３のバイタルサインを測定する構成としたが、これとともにまたはこれに代えて、入居者３の食事状況を記録する食事情報記録部を有する構成としてもよい。これにより、入居者３の食欲が増進し、要介護度の進行防止につながる。 Further, in the first embodiment, the vital sign measurement result display unit 70 is configured to measure the vital signs of the resident 3, but with or instead of this, the meal information recording unit that records the meal status of the resident 3. It may be configured to have. As a result, the appetite of the resident 3 is increased, which leads to prevention of the progress of the degree of need for nursing care.
　また、第１実施形態では介護施設支援装置１がアプリケーションで利用される場合について述べたが、これに限られるものではなく、クラウドコンピューティングシステムを利用する環境で利用される場合にも適用できる。 Further, in the first embodiment, the case where the long-term care facility support device 1 is used in the application has been described, but the present invention is not limited to this, and it can be applied to the case where the care facility support device 1 is used in an environment where a cloud computing system is used.
　また、第１実施形態では介護施設２に入居している入居者３を訪問する訪問者４の訪問や介護施設２および介護施設職員への評価に対して訪問者４にポイントを付与する構成としたが、ポイント付与に代わり、仮想通貨等電子デ－タのみでやり取りできる通貨でも付与することができる。 Further, in the first embodiment, points are given to the visitor 4 for the visit of the visitor 4 who visits the resident 3 who is occupying the care facility 2 and the evaluation of the care facility 2 and the care facility staff. However, instead of giving points, it is possible to give points in currencies that can be exchanged only with electronic data such as virtual currencies.
　また、第1実施形態では介護施設２に入居している入居者３を訪問する訪問者４の訪問や介護施設２および介護施設職員への評価に対して訪問者４にポイントを付与する構成としたが、ポイント付与に代わり、入居者３が死去した後にパスワードなどで入居者３のデジタル遺品を管理する構成とすることもできる。 Further, in the first embodiment, points are given to the visitor 4 for the visit of the visitor 4 who visits the resident 3 who is occupying the long-term care facility 2 and the evaluation of the long-term care facility 2 and the long-term care facility staff. However, instead of giving points, it is possible to manage the digital relics of the resident 3 with a password or the like after the resident 3 dies.
［第２実施形態］
　図１６ないし図２６を参照して、第２実施形態に係る介護施設支援装置３０１について説明する。第２実施形態に係る介護施設支援装置３０１では、後述する新たな機能が追加され、ロボット３０２を介して入居者３と訪問者４とが面会する点で、第１実施形態に係る介護施設支援装置１と異なる。そのため、第２実施形態の説明では、第１実施形態と同一の構成部位については、同一の符号を使用し、第１実施形態と重複する説明は省略する。 [Second Embodiment]
The care facility support device 301 according to the second embodiment will be described with reference to FIGS. 16 to 26. In the nursing care facility support device 301 according to the second embodiment, a new function described later is added, and the nursing care facility support according to the first embodiment is provided in that the resident 3 and the visitor 4 meet via the robot 302. Different from device 1. Therefore, in the description of the second embodiment, the same reference numerals are used for the same components as those of the first embodiment, and the description overlapping with the first embodiment is omitted.
　先ず図１６を参照して、第２実施形態に係る介護施設支援装置３０１の概要について説明する。図１６は第２実施形態に係る介護施設支援装置３０１の概要を示す図である。介護施設支援装置３０１は、ロボット３０２と情報処理装置３０３とを備える。介護施設支援装置３０１、ロボット３０２、及び情報処理装置３０３は、インターネットを含むネットワーク５に有線通信又は無線通信によって接続されている。ロボット３０２は、ネットワーク５を介して情報処理装置３０３によって遠隔操作される。 First, with reference to FIG. 16, the outline of the care facility support device 301 according to the second embodiment will be described. FIG. 16 is a diagram showing an outline of the long-term care facility support device 301 according to the second embodiment. The long-term care facility support device 301 includes a robot 302 and an information processing device 303. The nursing care facility support device 301, the robot 302, and the information processing device 303 are connected to the network 5 including the Internet by wired communication or wireless communication. The robot 302 is remotely controlled by the information processing device 303 via the network 5.
　介護施設支援装置３０１は、入居者３の端末および訪問者４の端末と、有線接続又は無線接続により接続されている。介護施設支援装置３０１は、入居者３の端末及び訪問者４の端末と、ネットワーク５を介して接続してもよいし、ネットワーク５を介さずに直接接続してもよい。 The long-term care facility support device 301 is connected to the terminal of the resident 3 and the terminal of the visitor 4 by a wired connection or a wireless connection. The long-term care facility support device 301 may be connected to the terminal of the resident 3 and the terminal of the visitor 4 via the network 5, or may be directly connected without the network 5.
　図１７は、第２実施形態に係る介護施設支援装置３０１の機械的構成を示す図である。同図１７を参照して介護施設支援装置３０１の機械的構成を説明する。 FIG. 17 is a diagram showing a mechanical configuration of the long-term care facility support device 301 according to the second embodiment. The mechanical configuration of the long-term care facility support device 301 will be described with reference to FIG.
　介護施設支援装置３０１は、通信インターフェース３０４、Ｒｅａｄ　Ｏｎｌｙ　Ｍｅｍｏｒｙ（ＲＯＭ）３０５、Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ（ＲＡＭ）３０６、記憶部３０７、Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ（ＣＰＵ）３０８、入出力インターフェース３０９などを備える。 The care facility support device 301 includes a communication interface 304, a Read Only Memory (ROM) 305, a Random Access Memory (RAM) 306, a storage unit 307, a Central Processing Unit (CPU) 308, an input / output interface 309, and the like.
　介護施設支援装置３０１は、外部装置として入力装置３１０及び出力装置３１１を備える。介護施設支援装置３０１は、入力装置３１０として図示しないキーボード、マウス、スキャナなどを備え、出力装置３１１として図示しないモニター、プリンタ、スピーカなどを備えており、いわゆる周辺機器が外部装置として用いられる。 The long-term care facility support device 301 includes an input device 310 and an output device 311 as external devices. The care facility support device 301 includes a keyboard, mouse, scanner, etc. (not shown) as the input device 310, and a monitor, printer, speaker, etc. (not shown) as the output device 311. So-called peripheral devices are used as external devices.
　通信インターフェース３０４は、主にデータをネットワーク５に対して入出力を行う機能を備える。ロボット３０２及び情報処理装置３０３との通信は通信インターフェース３０４を介して行う。 The communication interface 304 mainly has a function of inputting / outputting data to / from the network 5. Communication with the robot 302 and the information processing device 303 is performed via the communication interface 304.
　記憶部３０７は、記憶装置として利用でき、介護施設支援装置３０１が動作する上で必要となる後述の介護施設支援プログラム及び当該介護施設支援プログラムによって利用される各種データなどが記録される。 The storage unit 307 can be used as a storage device, and records the care facility support program described later and various data used by the care facility support program, which are necessary for the care facility support device 301 to operate.
　入出力インターフェース３０９は、介護施設支援装置３０１の外部装置となる入力装置３１０及び出力装置３１１に対してデータなどの送受信を行う。入力装置３１０とは、キーボード、マウス、スキャナなど介護施設支援装置３０１に情報を入力するものである。出力装置３１１とは、モニター、プリンタ、スピーカなど介護施設支援装置３０１の情報を出力するものである。 The input / output interface 309 transmits / receives data and the like to the input device 310 and the output device 311 which are external devices of the nursing care facility support device 301. The input device 310 inputs information to the long-term care facility support device 301 such as a keyboard, a mouse, and a scanner. The output device 311 outputs information on the care facility support device 301 such as a monitor, a printer, and a speaker.
　介護施設支援装置３０１は、後述する介護施設支援プログラム（図２５、２６参照）をＲＯＭ３０５若しくは記憶部３０７に保存し、ＲＡＭ３０６などで構成されるメインメモリに介護施設支援プログラムを取り込む。ＣＰＵ３０８は、介護施設支援プログラムを取り込んだメインメモリにアクセスして、当該プログラムを実行する。 The long-term care facility support device 301 stores the long-term care facility support program (see FIGS. 25 and 26) described later in the ROM 305 or the storage unit 307, and incorporates the long-term care facility support program into the main memory composed of the RAM 306 and the like. The CPU 308 accesses the main memory in which the long-term care facility support program is incorporated and executes the program.
　図１８は、第２実施形態に係る介護施設支援装置の機能的構成を示す図である。同図１８を参照して、第２実施形態に係る介護施設支援装置３０１の機能的構成について説明する。介護施設支援装置３０１は、後述する介護施設支援プログラムを実行することでＣＰＵ３０８に訪問者指定部１０、対話部２０、訪問予約部３０、面会記録部４０、ポイント付与部５０、評価受付部６０、介護施設評価受付部６１、介護施設職員評価受付部６２、バイタルサイン測定結果表示部７０、生活状況記録部８０、ポイント対象回数表示部９０、訪問指定者除外通知部１００、時間記録部１１０、個人情報取得部１２０、個人情報提供部１３０、広告情報取得部１４０、適合評価部１５０、広告配信部１６０、広告料取得部１７０、広告料分配部１８０、映像保存部１９０、面会評価受付部２００、再生回数カウント部２１０、及びポイント割当選択部２２０などを備える。 FIG. 18 is a diagram showing a functional configuration of the long-term care facility support device according to the second embodiment. With reference to FIG. 18, the functional configuration of the long-term care facility support device 301 according to the second embodiment will be described. By executing the care facility support program described later, the care facility support device 301 causes the CPU 308 to have a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, and an evaluation reception unit 60. Nursing facility evaluation reception unit 61, nursing facility staff evaluation reception unit 62, vital sign measurement result display unit 70, living situation recording unit 80, point target number of times display unit 90, visit designated person exclusion notification unit 100, time recording unit 110, individual Information acquisition unit 120, personal information provision unit 130, advertisement information acquisition unit 140, conformity evaluation unit 150, advertisement distribution unit 160, advertisement fee acquisition unit 170, advertisement fee distribution unit 180, video storage unit 190, visit evaluation reception unit 200, A reproduction number counting unit 210, a point allocation selection unit 220, and the like are provided.
　訪問者指定部１０は、介護施設２の入居者３から、介護施設２への訪問者４の指定を受け付ける。
　対話部２０は、入居者３が訪問者４と面会の日時を相談するユーザーインターフェース画面を提供する。 The visitor designation unit 10 receives the designation of the visitor 4 to the long-term care facility 2 from the resident 3 of the long-term care facility 2.
The dialogue unit 20 provides a user interface screen in which the resident 3 consults with the visitor 4 on the date and time of the visit.
　訪問予約部３０は、訪問者指定部１０で受け付けられた訪問者４による訪問の予約を受け付ける。
　面会記録部４０は、入居者３が訪問者４と面会した日時を記録する。
　ポイント付与部５０は、訪問予約部３０によって受け付けられた訪問者４にポイントを付与する。 The visit reservation unit 30 accepts a visit reservation by the visitor 4 received by the visitor designation unit 10.
The visit recording unit 40 records the date and time when the resident 3 meets the visitor 4.
The point giving unit 50 gives points to the visitor 4 received by the visit reservation unit 30.
　評価受付部６０は、訪問者による介護施設に対する評価の入力を受け付ける。
　ポイント付与部５０は、評価受付部６０によって訪問者４からの評価を受け付けた場合、訪問者４に追加のポイントを付与する。
　訪問者４の面会は、入居者３と共に外出する面会外出を含み、ポイント付与部５０は、面会記録部４０から訪問者４が入居者３と面会外出した通知を受けると入居者３との面会よりも面会外出の場合により多くのポイントを付与する。 The evaluation reception unit 60 accepts the input of the evaluation of the long-term care facility by the visitor.
When the evaluation reception unit 60 receives the evaluation from the visitor 4, the point giving unit 50 gives the visitor 4 additional points.
The visitation of the visitor 4 includes a visitation going out with the resident 3, and the point giving department 50 visits the resident 3 when the visitor 4 receives a notification from the visitation recording department 40 that the visitor 4 has gone out of the visitation with the resident 3. Give more points when going out of visit than.
　評価受付部６０は、介護施設評価受付部６１と介護施設職員評価受付部６２とを含む。
　介護施設評価受付部６１は、訪問者４による介護施設２の評価を受け付ける。
　介護施設職員評価受付部６２は、訪問者４による介護施設職員の評価を受け付ける。 The evaluation reception unit 60 includes a long-term care facility evaluation reception unit 61 and a long-term care facility staff evaluation reception unit 62.
The long-term care facility evaluation reception unit 61 receives the evaluation of the long-term care facility 2 by the visitor 4.
The long-term care facility staff evaluation reception unit 62 receives the evaluation of the long-term care facility staff by the visitor 4.
　ポイント付与部５０は、訪問者４が介護施設評価受付部６１および介護施設職員評価受付部６２に評価を入力するごとに訪問者４にポイントを付与する。
　ポイント付与部５０は、訪問者４が選定した任意のポイントカードにポイントを付与する。 The point giving unit 50 gives points to the visitor 4 every time the visitor 4 inputs an evaluation to the long-term care facility evaluation reception unit 61 and the long-term care facility staff evaluation reception unit 62.
The point giving unit 50 gives points to any point card selected by the visitor 4.
　バイタルサイン測定結果表示部７０は、入居者３のバイタルサインの測定結果を表示する。
　生活状況記録部８０は、入居者３の生活状況を記録する。 The vital sign measurement result display unit 70 displays the vital sign measurement result of the resident 3.
The living condition recording unit 80 records the living condition of the resident 3.
　ポイント対象回数表示部９０は、ポイント付与部５０が付与するポイントの対象回数を表示する。
　訪問指定者除外通知部１００は、指定された訪問者４を除外する通知を発する。
　時間記録部１１０は、訪問者４が来館する際の入館時間および退館時間を記録する。 The point target number display unit 90 displays the target number of points given by the point giving unit 50.
The designated visitor exclusion notification unit 100 issues a notification to exclude the designated visitor 4.
The time recording unit 110 records the entrance time and the exit time when the visitor 4 visits the museum.
　個人情報取得部１２０は、入居者３及び訪問者４の個人情報を取得する。
　個人情報は、入居者３及び訪問者４に関する少なくとも性別、年齢、居住地域、家族構成、学歴、職歴、趣味、病歴、または障害に関する情報を含む。 The personal information acquisition unit 120 acquires the personal information of the resident 3 and the visitor 4.
Personal information includes at least information on gender, age, area of residence, family structure, educational background, work history, hobbies, medical history, or disability regarding residents 3 and visitors 4.
　個人情報提供部１３０は、個人情報を広告主に提供する。
　広告主は、介護施設支援プログラムの利用者を顧客の対象とする企業などであり、例えば、入居者３及び訪問者４を対象とした消費財に関する業種の企業、葬儀及び墓石墓地を扱う業者、遺産等の運用及び生前贈与に対するサポートを行う企業などである。さらに、将来の介護施設利用者へのアプローチを目的とした関連企業なども広告主になりうる。 The personal information providing unit 130 provides personal information to the advertiser.
Advertisers are companies that target users of nursing home support programs, such as companies in the consumer goods industry that target residents 3 and visitors 4, and businesses that handle funerals and gravestone graveyards. Companies that support the operation of heritage and gifts during their lifetime. In addition, related companies that aim to approach future long-term care facility users can also be advertisers.
　広告情報取得部１４０は、広告主から広告及び当該広告に係る広告情報を取得する。
　広告とは、対象となる入居者３及び訪問者４などの元へ直接郵送される商品若しくはサービスのチラシなどの案内及びカタログなどのことである。なお、商品若しくはサービスの案内及びカタログなどの広告は、電子データとして電子メールに添付して対象となる入居者３及び訪問者４などの元へ配信してもよい。 The advertisement information acquisition unit 140 acquires an advertisement and advertisement information related to the advertisement from the advertiser.
Advertisements are information and catalogs such as leaflets of products or services that are mailed directly to the target tenants 3 and visitors 4. In addition, advertisements such as product or service information and catalogs may be attached as electronic data to an e-mail and delivered to the target resident 3 and visitor 4.
　広告情報とは、商品若しくはサービスの名称、価格、広告主、配信期間、配信エリア、及び対象の人物の属性条件などのことである。ここでの対象となる人物の属性条件とは、広告主が想定している商品若しくはサービスの購買層の性別、年齢、居住地域、家族構成、学歴、職歴、趣味、病歴、及び障害のことである。 Advertising information is the name, price, advertiser, delivery period, delivery area, attribute conditions of the target person, etc. of the product or service. The attribute conditions of the target person here are the gender, age, residential area, family structure, educational background, work history, hobbies, medical history, and disability of the purchaser of the product or service assumed by the advertiser. be.
　適合評価部１５０は、個人情報と広告情報との適合度合いの評価を行う。
　適合評価部１５０は、個人情報と広告情報とのそれぞれの項目の中で、所定個数以上、例えば３個以上適合しているか否かの評価を行う。例えば、広告情報の年齢が５０代から６０代であった場合、５３歳の入居者３は適合しているとし、４９歳の訪問者４は適合しないとする。 The conformity evaluation unit 150 evaluates the degree of conformity between personal information and advertising information.
The conformity evaluation unit 150 evaluates whether or not a predetermined number or more, for example, three or more of the items of personal information and advertisement information are conformed. For example, if the age of the advertising information is in the 50s to 60s, the 53-year-old resident 3 is assumed to be suitable, and the 49-year-old visitor 4 is not suitable.
　広告配信部１６０は、評価によって適合した広告情報に対応する広告を、当該広告情報と適合した個人情報の持ち主のもとへ配信する。
　広告配信部１６０は、広告情報と個人情報とが所定個数以上の適合が有った場合に、当該広告情報に係る広告を当該個人情報の元に配信する。
　広告料取得部１７０は、広告配信部１６０によって配信された広告の広告主から広告料を取得する。 The advertisement distribution unit 160 distributes an advertisement corresponding to the advertisement information conforming to the evaluation to the owner of the personal information conforming to the advertisement information.
When the advertisement information and the personal information are matched in a predetermined number or more, the advertisement distribution unit 160 distributes the advertisement related to the advertisement information based on the personal information.
The advertisement fee acquisition unit 170 acquires the advertisement fee from the advertiser of the advertisement distributed by the advertisement distribution unit 160.
　広告料分配部１８０は、広告料を介護施設２の運営者に分配する。
　広告料分配部１８０は、広告料取得部１７０が取得した広告料の全部若しくは一部について、ポイント付与部５０が付与するポイントの原資に充当するために、介護施設２の運営者に分配する。 The advertising fee distribution unit 180 distributes the advertising fee to the operator of the nursing care facility 2.
The advertising fee distribution unit 180 distributes all or part of the advertising fee acquired by the advertising fee acquisition unit 170 to the operator of the nursing care facility 2 in order to allocate the funds for the points given by the point giving unit 50.
　映像保存部１９０は、入居者３と訪問者４とが面会する際にカメラ３１５により撮影される映像を保存する。
　カメラ３１５は、後述するロボット３０２が有するカメラである。入居者３と訪問者４との面会の様子をカメラ３１５によって撮影し、静止画若しくは動画の映像として映像保存部１９０に保存する。なお、映像保存部１９０に保存される映像は、カメラ３１５で撮影した映像に限定されるものではなく、入居者３及び訪問者４などが所有するカメラによって撮影された映像であってもよい。 The image storage unit 190 stores the image taken by the camera 315 when the resident 3 and the visitor 4 meet.
The camera 315 is a camera included in the robot 302 described later. The state of the meeting between the resident 3 and the visitor 4 is photographed by the camera 315 and stored in the image storage unit 190 as a still image or a moving image. The video stored in the video storage unit 190 is not limited to the video shot by the camera 315, and may be a video shot by a camera owned by the resident 3 and the visitor 4.
　カメラ３１５は、３６０度カメラを用いることができる。
　３６０度カメラとは、魚眼レンズを用いて当該カメラを中心とした水平方向３６０度の風景が撮影可能である。３６０度カメラで撮影された画像は、超広角画像に変換することで、水平方向３６０度で切れ目のない画像が撮影できる。
　また、３６０度カメラは、魚眼レンズ２個を前後に配置することで、上下左右全方位の３６０度パノラマ写真を撮影することができる。 As the camera 315, a 360 degree camera can be used.
A 360-degree camera can capture a 360-degree landscape around the camera using a fisheye lens. By converting the image taken by the 360-degree camera into an ultra-wide-angle image, a seamless image can be taken at 360 degrees in the horizontal direction.
In addition, the 360-degree camera can take 360-degree panoramic photographs in all directions, up, down, left, and right by arranging two fisheye lenses in the front-rear direction.
　３６０度カメラで撮影された映像は、専用のアプリケーションによって仮想現実（ＶＲ）映像に変換することができ、後述するＶＲ装置を用いて臨場感あふれるＶＲ映像として見ることが可能となる。ここでいうＶＲ装置とは、仮想現実を体験するための映像、若しくは３６０度カメラで撮影された映像を視聴するための機器であり、ゴーグルタイプ、メガネタイプ、コンタクトレンズなどがある。 The image taken by the 360-degree camera can be converted into a virtual reality (VR) image by a dedicated application, and can be viewed as a VR image with a sense of reality using a VR device described later. The VR device referred to here is a device for viewing an image for experiencing virtual reality or an image taken by a 360-degree camera, and includes goggles type, glasses type, contact lenses, and the like.
　面会評価受付部２００は、ロボット３０２を用いた面会に対する入居者３の評価を受け付ける。
　ポイント付与部５０は、面会評価受付部２００が受け付けた入居者３の評価が所定以上であることを条件に訪問者４にポイントを付与する。
　入居者３がロボット３０２を操作して訪問者４と面会した場合、或いは訪問者４がロボット３０２を操作して入居者３と面会した場合、入居者３が当該面会を快く思わないときなど訪問者４へのポイントの付与を排除することができる。ロボット３０２を用いた面会では、入居者３への配慮がより重要であると考えられるので、ポイント付与に際して入居者の評価を考慮ものとする。 The visit evaluation reception unit 200 receives the evaluation of the resident 3 for the visit using the robot 302.
The point giving unit 50 gives points to the visitor 4 on the condition that the evaluation of the resident 3 received by the visit evaluation reception unit 200 is equal to or higher than a predetermined value.
Visits such as when the resident 3 operates the robot 302 to meet with the visitor 4, or when the visitor 4 operates the robot 302 to meet with the resident 3, or when the resident 3 does not like the visit. It is possible to eliminate the awarding of points to the person 4. Since it is considered that consideration for the resident 3 is more important in the visit using the robot 302, the evaluation of the resident is taken into consideration when awarding points.
　再生回数カウント部２１０は、映像保存部１９０に保存された映像の入居者３による再生回数をカウントする。
　ポイント付与部５０は、入居者３による映像の再生回数が所定回数以上であることを条件に訪問者４にポイントを付与する。
　映像保存部１９０に保存された映像が、入居者３によって、例えば、３回以上視聴された場合に、その映像に映る面会相手の訪問者４に対してポイントが付与される。 The playback count unit 210 counts the number of playbacks of the video stored in the video storage unit 190 by the resident 3.
The point giving unit 50 gives points to the visitor 4 on condition that the number of times the video is played by the resident 3 is equal to or greater than a predetermined number of times.
When the video stored in the video storage unit 190 is viewed by the resident 3 three times or more, points are given to the visitor 4 of the visitor who appears in the video.
　ポイント割当選択部２２０は、ポイントが付与される対象者を選択する。
　ポイント付与部５０は、訪問者４に代えてポイント割当選択部２２０により選択された対象者にポイントを付与する。 The point allocation selection unit 220 selects a target person to which points are awarded.
The point giving unit 50 gives points to the target person selected by the point allocation selection unit 220 instead of the visitor 4.
　訪問者４の意思により、訪問者４に付与されるべきポイントを、訪問者４に代えて他者、例えば、入居者３、入居者３の家族、親族等、又は介護施設２若しくはその職員などにポイントを付与することができる。この場合、ポイント割当選択部２２０によって、ポイントを付与する対象者を選択する。 At the will of the visitor 4, the points to be given to the visitor 4 are given to the visitor 4 instead of the visitor 4, for example, the resident 3, the resident 3's family, relatives, etc., or the nursing care facility 2 or its staff, etc. Can be given points. In this case, the point allocation selection unit 220 selects the target person to be given points.
　こうすることで、訪問者の親切心、満足度を充足させることができる。さらに、介護施設２にポイントが付与される場合は、介護施設２の設備などの充実を図ることが出来、介護施設２の職員にポイントが付与される場合は、当該職員のモチベーションの向上を図ることができ、入居者３、入居者３の家族、親族等にポイントが付与される場合は、入居者３、入居者３の家族、親族等との間の更なる親近感の醸成を図ることができる。 By doing this, the kindness and satisfaction of the visitor can be satisfied. Furthermore, when points are given to the long-term care facility 2, the facilities of the long-term care facility 2 can be enhanced, and when points are given to the staff of the long-term care facility 2, the motivation of the staff is improved. If points are given to the resident 3, the resident 3's family, relatives, etc., further foster a sense of intimacy with the resident 3, the resident 3's family, relatives, etc. Can be done.
　図１９は第２実施形態に係るロボット３０２の外観を示す図であり、図２０は第２実施形態に係るロボット３０２の機械的構成を示す図である。同図１９、２０を参照して、ロボット３０２の構成について説明する。 FIG. 19 is a diagram showing the appearance of the robot 302 according to the second embodiment, and FIG. 20 is a diagram showing the mechanical configuration of the robot 302 according to the second embodiment. The configuration of the robot 302 will be described with reference to FIGS. 19 and 20.
　ロボット３０２は、ロボット本体３１２にモニター３１３、駆動部３１４、カメラ３１５、マイク３１６、及びスピーカ３１７を備える。ロボット３０２は、情報処理装置３０３を操作することで遠隔操作されるものである。 The robot 302 includes a monitor 313, a drive unit 314, a camera 315, a microphone 316, and a speaker 317 on the robot main body 312. The robot 302 is remotely controlled by operating the information processing device 303.
　ロボット３０２の使用例としては、入居者３が情報処理装置３０３を操作し、ロボット３０２を遠隔操作して訪問者４と面会する。若しくは、訪問者４が情報処理装置３０３を操作し、ロボット３０２を遠隔操作して入居者３と面会する。若しくは、入居者３と訪問者４との双方がそれぞれの情報処理装置３０３を操作し、ロボット３０２を遠隔操作して入居者３と訪問者４とはロボット３０２を通して相手と面会する。 As an example of using the robot 302, the resident 3 operates the information processing device 303 and remotely controls the robot 302 to meet with the visitor 4. Alternatively, the visitor 4 operates the information processing device 303 and remotely controls the robot 302 to meet with the resident 3. Alternatively, both the resident 3 and the visitor 4 operate their respective information processing devices 303, and the robot 302 is remotely controlled so that the resident 3 and the visitor 4 meet with each other through the robot 302.
　次に、図２０を参照して、ロボット３０２の機械的構成について説明する。
　図２０に示す様に、ロボット３０２は、カメラ３１５、マイク３１６、スピーカ３１７、モニター３１３、駆動部３１４、通信インターフェース３２４、ＲＯＭ（Read Only Memory）３２５、ＲＡＭ（Random Access Memory）３２６、記憶部３２７、及び入出力インターフェース３２９などを備えている。 Next, the mechanical configuration of the robot 302 will be described with reference to FIG.
As shown in FIG. 20, the robot 302 includes a camera 315, a microphone 316, a speaker 317, a monitor 313, a drive unit 314, a communication interface 324, a ROM (Read Only Memory) 325, a RAM (Random Access Memory) 326, and a storage unit 327. , And an input / output interface 329 and the like.
　ロボット３０２は、外部装置として入力装置３３０及び出力装置３３１を備える。ロボット３０２は、入力装置３３０として図示しないキーボード、マウス、プッシュスイッチなどを備え、出力装置３３１として図示しないプリンタ、ＬＥＤランプなどを備え、いわゆる周辺機器が外部装置として用いられる。 The robot 302 includes an input device 330 and an output device 331 as external devices. The robot 302 includes a keyboard, mouse, push switch, etc. (not shown) as the input device 330, a printer, an LED lamp, etc. (not shown) as the output device 331, and a so-called peripheral device is used as an external device.
　記憶部３２７は、記憶装置として利用でき、ロボット３０２が動作する上で必要となるファームウエア及び当該ファームウエアによって利用される各種データなどが記録される。ロボット３０２のファームウエアは、ＲＯＭ３２５若しくは記憶部３２７に予め記憶されている。 The storage unit 327 can be used as a storage device, and records the firmware required for the robot 302 to operate and various data used by the firmware. The firmware of the robot 302 is stored in advance in the ROM 325 or the storage unit 327.
　入出力インターフェース３２９は、ロボット３０２の外部装置となる入力装置３３０及び出力装置３３１に対してデータ及び信号などの送受信を行う。
　ロボット３０２は、通信インターフェース３２４を介して情報処理装置３０３及び介護施設支援装置３０１と有線通信若しくは無線通信を行う。 The input / output interface 329 transmits / receives data, signals, and the like to the input device 330 and the output device 331, which are external devices of the robot 302.
The robot 302 performs wired communication or wireless communication with the information processing device 303 and the long-term care facility support device 301 via the communication interface 324.
　ロボット３０２は、ＲＯＭ３２５若しくは記憶部３２７に保存されたファームウエアをＲＡＭ３２６などで構成されるメインメモリに取り込む。ＣＰＵ３２８は、ロボット３０２を制御するためのファームウエアを取り込んだメインメモリにアクセスして、当該ファームウエアを実行する。 The robot 302 takes in the firmware stored in the ROM 325 or the storage unit 327 into the main memory composed of the RAM 326 and the like. The CPU 328 accesses the main memory in which the firmware for controlling the robot 302 is incorporated and executes the firmware.
　ロボット３０２は、ＣＰＵ３２８にファームウエアを実行させることで、モニター３１３、駆動部３１４、カメラ３１５、マイク３１６、スピーカ３１７、入力装置３３０、及び出力装置３３１の機能を制御する。 The robot 302 controls the functions of the monitor 313, the drive unit 314, the camera 315, the microphone 316, the speaker 317, the input device 330, and the output device 331 by causing the CPU 328 to execute the firmware.
　モニター３１３は、情報処理装置３０３の撮影部３３５によって撮影された映像を表示する。
　入居者３が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、撮影部３３５によって撮影された入居者３の顔、姿などがモニター３１３に表示される。
　訪問者４が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、撮影部３３５によって撮影された訪問者４の顔、姿などがモニター３１３に表示される。 The monitor 313 displays an image captured by the photographing unit 335 of the information processing apparatus 303.
When the resident 3 operates the information processing device 303 to remotely control the robot 302, the face, figure, and the like of the resident 3 photographed by the photographing unit 335 are displayed on the monitor 313.
When the visitor 4 operates the information processing device 303 to remotely control the robot 302, the face, figure, and the like of the visitor 4 photographed by the photographing unit 335 are displayed on the monitor 313.
　駆動部３１４は、情報処理装置３０３の走行制御部３３８によって遠隔操作されることで、ロボット３０２を走行可能にする。
　入居者３が走行制御部３３８を操作する場合は、入居者３は駆動部３１４を遠隔操作することによってロボット３０２の操縦することができる。
　訪問者４が走行制御部３３８を操作する場合は、訪問者４は駆動部３１４を遠隔操作することによってロボット３０２を操縦することができる。 The drive unit 314 is remotely controlled by the travel control unit 338 of the information processing device 303 to enable the robot 302 to travel.
When the resident 3 operates the travel control unit 338, the resident 3 can operate the robot 302 by remotely controlling the drive unit 314.
When the visitor 4 operates the travel control unit 338, the visitor 4 can operate the robot 302 by remotely controlling the drive unit 314.
　カメラ３１５は、情報処理装置３０３の表示部３３６に表示する映像を撮影する。
　さらに、カメラ３１５は、介護施設支援装置３０１の映像保存部１９０に保存する映像を撮影する。 The camera 315 captures an image to be displayed on the display unit 336 of the information processing device 303.
Further, the camera 315 captures an image to be stored in the image storage unit 190 of the care facility support device 301.
　マイク３１６は、集音した音を情報処理装置３０３の音出力部３４０から出力する。
　入居者３が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、ロボット３０２のマイク３１６によって集音された訪問者４の声は情報処理装置３０３の音出力部３４０から出力され入居者３に届く。
　訪問者４が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、ロボット３０２のマイク３１６によって集音された入居者３の声は情報処理装置３０３の音出力部３４０から出力され訪問者４に届く。 The microphone 316 outputs the collected sound from the sound output unit 340 of the information processing device 303.
When the resident 3 operates the information processing device 303 to remotely control the robot 302, the voice of the visitor 4 collected by the microphone 316 of the robot 302 is output from the sound output unit 340 of the information processing device 303 and moves in. Reach person 3.
When the visitor 4 operates the information processing device 303 to remotely control the robot 302, the voice of the resident 3 collected by the microphone 316 of the robot 302 is output from the sound output unit 340 of the information processing device 303 to visit. Reach person 4.
　スピーカ３１７は、情報処理装置３０３の音声受付部３３７によって集音された音声を出力する。
　入居者３が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、情報処理装置３０３の音声受付部３３７によって集音された入居者３の声は、ロボット３０２のスピーカ３１７から出力されて訪問者４に届く。
　訪問者４が情報処理装置３０３を操作してロボット３０２を遠隔操作する場合は、情報処理装置３０３の音声受付部３３７によって集音された訪問者４の声は、ロボット３０２のスピーカ３１７から出力されて入居者３に届く。 The speaker 317 outputs the sound collected by the voice reception unit 337 of the information processing device 303.
When the resident 3 operates the information processing device 303 to remotely control the robot 302, the voice of the resident 3 collected by the voice reception unit 337 of the information processing device 303 is output from the speaker 317 of the robot 302. To reach visitor 4.
When the visitor 4 operates the information processing device 303 to remotely control the robot 302, the voice of the visitor 4 collected by the voice reception unit 337 of the information processing device 303 is output from the speaker 317 of the robot 302. It reaches the resident 3.
　図２１は第２実施形態に係る情報処理装置３０３の構成を示す図である。同図２１を参照して、情報処理装置３０３の構成について説明する。
　図２１に示す様に、情報処理装置３０３は、指令受付部３３４、撮影部３３５、表示部３３６、音声受付部３３７、走行制御部３３８、ＶＲ装置３３９、音出力部３４０、通信インターフェース３４４、ＲＯＭ（Read Only Memory）３４５、ＲＡＭ（Random Access Memory）３４６、記憶部３４７、及び入出力インターフェース３４９などを備えている。 FIG. 21 is a diagram showing a configuration of the information processing device 303 according to the second embodiment. The configuration of the information processing apparatus 303 will be described with reference to FIG. 21.
As shown in FIG. 21, the information processing device 303 includes a command receiving unit 334, a photographing unit 335, a display unit 336, a voice receiving unit 337, a traveling control unit 338, a VR device 339, a sound output unit 340, a communication interface 344, and a ROM. (Read Only Memory) 345, RAM (Random Access Memory) 346, storage unit 347, input / output interface 349, and the like are provided.
　情報処理装置３０３は、外部装置として入力装置３５２及び出力装置３５３を備える。情報処理装置３０３は、入力装置３５２として図示しないキーボード、マウス、スキャナなどを備え、出力装置３５３として図示しないプリンタなどを備えており、いわゆる周辺機器が外部装置として用いられる。 The information processing device 303 includes an input device 352 and an output device 353 as external devices. The information processing device 303 includes a keyboard, mouse, scanner, etc. (not shown) as the input device 352, and a printer (not shown) as the output device 353, and a so-called peripheral device is used as an external device.
　記憶部３４７は、記憶装置として利用でき、情報処理装置３０３が動作する上で必要となるアプリケーションソフト及び当該アプリケーションソフトによって利用される各種データなどが記録される。情報処理装置３０３のアプリケーションソフトは、ＲＯＭ３４５若しくは記憶部３４７に予め記憶されている。 The storage unit 347 can be used as a storage device, and records application software required for the information processing device 303 to operate and various data used by the application software. The application software of the information processing device 303 is stored in advance in the ROM 345 or the storage unit 347.
　入出力インターフェース３４９は、情報処理装置３０３の外部装置となる入力装置３５２及び出力装置３５３に対してデータ及び信号などの送受信を行う。
　情報処理装置３０３は、通信インターフェース３４４を介してロボット３０２及び介護施設支援装置３０１と有線通信若しくは無線通信を行う。 The input / output interface 349 transmits / receives data, signals, and the like to the input device 352 and the output device 353, which are external devices of the information processing device 303.
The information processing device 303 performs wired communication or wireless communication with the robot 302 and the long-term care facility support device 301 via the communication interface 344.
　情報処理装置３０３は、ＲＯＭ３４５若しくは記憶部３４７に保存されたアプリケーションソフトをＲＡＭ３４６などで構成されるメインメモリに取り込む。ＣＰＵ３４８は、情報処理装置３０３を制御するためのアプリケーションソフトを取り込んだメインメモリにアクセスして、当該アプリケーションソフトを実行する。 The information processing device 303 takes in the application software stored in the ROM 345 or the storage unit 347 into the main memory composed of the RAM 346 and the like. The CPU 348 accesses the main memory in which the application software for controlling the information processing device 303 is incorporated, and executes the application software.
　情報処理装置３０３は、ＣＰＵ３４８にアプリケーションソフトを実行させることで、指令受付部３３４、撮影部３３５、表示部３３６、音声受付部３３７、走行制御部３３８、ＶＲ装置３３９、音出力部３４０、通信インターフェース３４４、ＲＯＭ（Read Only Memory）３４５、ＲＡＭ（Random Access Memory）３４６、記憶部３４７、及び入出力インターフェース３４９、入力装置３５２及び出力装置３５３の機能を制御する。 The information processing device 303 causes the CPU 348 to execute the application software, so that the command reception unit 334, the shooting unit 335, the display unit 336, the voice reception unit 337, the travel control unit 338, the VR device 339, the sound output unit 340, and the communication interface It controls the functions of 344, ROM (Read Only Memory) 345, RAM (Random Access Memory) 346, storage unit 347, and input / output interface 349, input device 352, and output device 353.
　指令受付部３３４は、ロボット３０２への指令を受け付ける。
　指令受付部３３４は、ロボット３０２のカメラ３１５、マイク３１６、スピーカ３１７、モニター３１３、及び駆動部３１４の各機能を制御するための指令を受け付ける。 The command receiving unit 334 receives a command to the robot 302.
The command receiving unit 334 receives a command for controlling each function of the camera 315, the microphone 316, the speaker 317, the monitor 313, and the driving unit 314 of the robot 302.
　撮影部３３５は、ロボット３０２のモニター３１３に表示する映像を撮影する。
　表示部３３６は、ロボット３０２のカメラ３１５で撮影された映像を表示する。
　音声受付部３３７は、ロボット３０２のスピーカ３１７から出力するための音声を受け付ける。 The photographing unit 335 photographs an image to be displayed on the monitor 313 of the robot 302.
The display unit 336 displays an image taken by the camera 315 of the robot 302.
The voice reception unit 337 receives the voice to be output from the speaker 317 of the robot 302.
　走行制御部３３８は、ロボット３０２の駆動部３１４を遠隔操作する。
　音出力部３４０は、ロボット３０２のマイク３１６が集音した音を出力する。
　ＶＲ装置３３９は、ロボット３０２の表示部３３６及び音出力部３４０が備えられる。 The travel control unit 338 remotely controls the drive unit 314 of the robot 302.
The sound output unit 340 outputs the sound collected by the microphone 316 of the robot 302.
The VR device 339 is provided with a display unit 336 and a sound output unit 340 of the robot 302.
　３６０度カメラで撮影された映像について専用のアプリケーションで加工し、ＶＲ装置３３９を装着して当該映像を視聴することにより、３６０度全方位に立体空間が広がり、まるでその世界に入り込んだような体験ができる。入居者３がＶＲ装置３３９を装着することにより、訪問者４と離れた場所に居ながら、入居者３は訪問者４と同じ空間にいるような疑似体験をすることができる。また、訪問者４がＶＲ装置３３９を装着することで、入居者３と離れた場所にいながら、訪問者４は入居者３と同じ空間にいるような疑似体験をすることができる。 By processing the image taken by the 360 degree camera with a dedicated application and viewing the image with the VR device 339 attached, the three-dimensional space expands in all directions of 360 degrees, and you can experience as if you were in the world. Can be done. When the resident 3 wears the VR device 339, the resident 3 can have a simulated experience as if he / she is in the same space as the visitor 4 while being at a place away from the visitor 4. Further, when the visitor 4 wears the VR device 339, the visitor 4 can have a simulated experience as if he / she is in the same space as the resident 3 while being at a place away from the resident 3.
　図２２から図２４は第２実施形態に係るロボット３０２の使用例１から３を示す図である。同図２２から図２４を参照してロボット３０２の使用例について説明する。 22 to 24 are diagrams showing usage examples 1 to 3 of the robot 302 according to the second embodiment. An example of using the robot 302 will be described with reference to FIGS. 22 to 24.
　図２２を参照して、第２実施形態に係るロボット３０２の使用例１について説明する。図２２は、入居者３がロボット３０２を操作し、訪問者４の家族３５０と一緒に外出する様子を示している。外出先は、例えば、旅行先、コンサート、動物園、遊園地、映画などが挙げられるが、特にこれらに限定されるものではない。 A usage example 1 of the robot 302 according to the second embodiment will be described with reference to FIG. 22. FIG. 22 shows a resident 3 operating the robot 302 and going out with the visitor 4's family 350. The destination includes, for example, travel destinations, concerts, zoos, amusement parks, movies, etc., but is not particularly limited thereto.
　入居者３は介護施設２に居ながら情報処理装置３０３を操作してロボット３０２を遠隔操作する。入居者３はロボット３０２を介して訪問者４の家族３５０とコミュニケーションを即時に取ることができる。入居者３が外出困難な状況である場合に、ロボット３０２を介護施設２から遠隔操作することで、家族３５０と供に外出する疑似体験をすることができる。使用例１では訪問者４を家族３５０としたが、これに限るものでは無く、ボランティアの人、介護の実習中の学生、介護施設２の職員などでもよい。 Resident 3 operates the information processing device 303 to remotely control the robot 302 while staying in the nursing care facility 2. The resident 3 can immediately communicate with the visitor 4's family 350 via the robot 302. When the resident 3 is in a situation where it is difficult to go out, by remotely controlling the robot 302 from the nursing care facility 2, it is possible to have a simulated experience of going out with the family 350. In the first use example, the visitor 4 is a family 350, but the present invention is not limited to this, and may be a volunteer person, a student undergoing nursing care training, a staff member of the nursing care facility 2, or the like.
　ロボット３０２のカメラ３１５に３６０度カメラを用い、入居者３がＶＲ装置３３９を装着した場合、入居者３はカメラ３１５によって撮影された映像を、臨場感を持って視聴することができる。 When a 360-degree camera is used for the camera 315 of the robot 302 and the resident 3 is equipped with the VR device 339, the resident 3 can view the image taken by the camera 315 with a sense of reality.
　また、入居者３はロボット３０２のカメラ３１５を使って外出先の風景などを撮影し映像保存部１９０に保存することができる。入居者３は、映像保存部１９０に保存された映像を後日繰り返し視聴することができる。 In addition, the resident 3 can use the camera 315 of the robot 302 to take a picture of the scenery on the go and save it in the video storage unit 190. The resident 3 can repeatedly watch the video stored in the video storage unit 190 at a later date.
　次に、図２３を参照して、第２実施形態に係るロボット３０２の使用例２について説明する。図２３は、訪問者４がロボット３０２を操作し、入居者３の老人３５１と一緒に外出する様子を示している。 Next, a usage example 2 of the robot 302 according to the second embodiment will be described with reference to FIG. 23. FIG. 23 shows how the visitor 4 operates the robot 302 and goes out with the old man 351 of the resident 3.
　訪問者４はロボット３０２を操作し遠隔地から入居者３の老人３５１とコミュニケーションを取ることができる。入居者３の老人３５１はロボット３０２のモニター３１３に映し出される訪問者４の顔を見ながら会話をする。ロボット３０２のモニター３１３に高精細のものを用いることで、入居者３の老人３５１は訪問者４との面会について現実に近い感覚を得ることができる The visitor 4 can operate the robot 302 to communicate with the old man 351 of the resident 3 from a remote location. The old man 351 of the resident 3 talks while looking at the face of the visitor 4 displayed on the monitor 313 of the robot 302. By using a high-definition monitor 313 of the robot 302, the old man 351 of the resident 3 can get a realistic feeling about the visit with the visitor 4.
　第２実施形態に係るロボット３０２の使用例２について外出を例にして説明したが、これに限定されるものでは無く、入居者３は訪問者４が遠隔操作するロボット３０２と一緒に食事、風呂、ゲーム、散歩などを一緒にすることで、訪問者４と一緒にしている疑似体験が即時にできる。ゲームなら入居者３と訪問者４との対戦も可能である。寝たきりの入居者３に対しては、更に専用のロボットを使ってお茶を出すなど給仕などをすることができる。 The usage example 2 of the robot 302 according to the second embodiment has been described by taking an example of going out, but the present invention is not limited to this, and the resident 3 eats and takes a bath together with the robot 302 remotely controlled by the visitor 4. , Games, walks, etc., you can instantly have a simulated experience with the visitor 4. If it is a game, it is possible to play against the resident 3 and the visitor 4. For the bedridden resident 3, a dedicated robot can be used to serve tea and the like.
　次に、図２４を参照して、第２実施形態に係るロボット３０２の使用例３について説明する。使用例３では、入居者３は情報処理装置３０３を操作してロボット３０２ａを遠隔操作する。訪問者４は、入居者３が操作する情報処理装置３０３とは異なる情報処理装置３０３を操作してロボット３０２ｂを遠隔操作する。 Next, a usage example 3 of the robot 302 according to the second embodiment will be described with reference to FIG. 24. In use example 3, the resident 3 operates the information processing device 303 to remotely control the robot 302a. The visitor 4 operates the information processing device 303 different from the information processing device 303 operated by the resident 3 to remotely control the robot 302b.
　入居者３と訪問者４とは、それぞれロボット３０２ａとロボット３０２ｂとを遠隔操作して、相手に対してコミュニケーションを取ることができる。入居者３は介護施設２に居ながらにして訪問者４と外出するなどの擬似体験をすることができる。訪問者４は遠隔地から入居者３を見舞うことができる。 The resident 3 and the visitor 4 can remotely control the robot 302a and the robot 302b, respectively, to communicate with each other. The resident 3 can have a simulated experience such as going out with the visitor 4 while staying at the nursing care facility 2. The visitor 4 can visit the resident 3 from a remote location.
　次に、図２５及び図２６を参照して、第２実施形態に係る介護施設支援方法について、第２実施形態に係る介護施設支援プログラムとともに説明する。図２５及び図２６は、第２実施形態に係る介護施設支援方法の流れを示すフローチャートである。 Next, with reference to FIGS. 25 and 26, the long-term care facility support method according to the second embodiment will be described together with the long-term care facility support program according to the second embodiment. 25 and 26 are flowcharts showing the flow of the long-term care facility support method according to the second embodiment.
　図２５及び図２６に示す様に、第２実施形態に係る介護施設支援方法は、訪問者指定ステップＳ１０、対話ステップＳ２０、訪問予約ステップＳ３０、面会記録ステップＳ４０、ポイント付与ステップＳ５０、評価受付ステップＳ６０、介護施設評価受付ステップＳ６１、介護施設職員評価受付ステップＳ６２、バイタルサイン測定結果表示ステップＳ７０、生活状況記録ステップＳ８０、ポイント対象回数表示ステップＳ９０、訪問者指定除外通知ステップＳ１００、時間記録ステップＳ１１０、個人情報取得ステップＳ１２０、個人情報提供ステップＳ１３０、広告情報取得ステップＳ１４０、適合評価ステップＳ１５０、広告配信ステップＳ１６０、広告料取得ステップＳ１７０、広告料分配ステップＳ１８０、映像保存ステップＳ１９０、面会評価受付ステップＳ２００、再生回数カウントステップＳ２１０、及びポイント割当選択ステップＳ２２０などを備える。 As shown in FIGS. 25 and 26, the care facility support method according to the second embodiment includes a visitor designation step S10, a dialogue step S20, a visit reservation step S30, a visit record step S40, a point awarding step S50, and an evaluation reception step. S60, care facility evaluation reception step S61, care facility staff evaluation reception step S62, vital sign measurement result display step S70, living situation recording step S80, point target number display step S90, visitor designation exclusion notification step S100, time recording step S110 , Personal information acquisition step S120, personal information provision step S130, advertisement information acquisition step S140, conformity evaluation step S150, advertisement distribution step S160, advertisement fee acquisition step S170, advertisement fee distribution step S180, video storage step S190, visit evaluation reception step S200, a reproduction number counting step S210, a point allocation selection step S220, and the like are provided.
　介護施設支援装置３０１は、ＲＯＭ３０５若しくは記憶部３０７に保存された第２実施形態に係る介護施設支援プログラムをメインメモリに取り込み、ＣＰＵ３０８により当該介護施設支援プログラムを実行する。 The long-term care facility support device 301 takes in the long-term care facility support program according to the second embodiment stored in the ROM 305 or the storage unit 307 into the main memory, and executes the long-term care facility support program by the CPU 308.
　ＣＰＵ３０８は、第２実施形態に係る介護施設支援プログラムを実行することで、訪問者指定機能、対話機能、訪問予約機能、面会記録機能、ポイント付与機能、評価受付機能、介護施設評価受付機能、介護施設職員評価受付機能、バイタルサイン測定結果表示機能、生活状況記録機能、ポイント対象回数表示機能、訪問指定者除外通知機能、時間記録機能、個人情報取得機能、個人情報提供機能、広告情報取得機能、適合評価機能、広告配信機能、広告料取得機能、広告料分配機能、映像保存機能、面会評価受付機能、再生回数カウント機能、及びポイント割当選択機能を実現させる。 By executing the care facility support program according to the second embodiment, the CPU 308 has a visitor designation function, a dialogue function, a visit reservation function, a visit record function, a point giving function, an evaluation reception function, a care facility evaluation reception function, and nursing care. Facility staff evaluation reception function, vital sign measurement result display function, living situation recording function, point target number of times display function, visit designated person exclusion notification function, time recording function, personal information acquisition function, personal information provision function, advertisement information acquisition function, A conformity evaluation function, an advertisement distribution function, an advertisement fee acquisition function, an advertisement fee distribution function, a video storage function, a visit evaluation reception function, a number of views counting function, and a point allocation selection function are realized.
　これらの機能は図２５及び図２６に示す順序で処理を行う場合を例示したが、これに限らず、これらの順番を適宜入れ替えてＣＰＵ３０８は当該介護施設支援プログラムを実行しても良い。なお、上記した各機能は、前述の第２実施形態に係る介護施設支援装置３０１のＣＰＵ３０８の訪問者指定部１０、対話部２０、訪問予約部３０、面会記録部４０、ポイント付与部５０、評価受付部６０、介護施設評価受付部６１、介護施設職員評価受付部６２、バイタルサイン測定結果表示部７０、生活状況記録部８０、ポイント対象回数表示部９０、訪問指定者除外通知部１００、時間記録部１１０、個人情報取得部１２０、個人情報提供部１３０、広告情報取得部１４０、適合評価部１５０、広告配信部１６０、広告料取得部１７０、広告料分配部１８０、映像保存部１９０、面会評価受付部２００、再生回数カウント部２１０、及びポイント割当選択部２２０の説明と重複するため、その詳細な説明は省略する。 These functions exemplify the case where the processing is performed in the order shown in FIGS. 25 and 26, but the present invention is not limited to this, and the CPU 308 may execute the nursing care facility support program by appropriately changing the order. In addition, each of the above-mentioned functions includes a visitor designation unit 10, a dialogue unit 20, a visit reservation unit 30, a visit recording unit 40, a point giving unit 50, and an evaluation of the CPU 308 of the care facility support device 301 according to the second embodiment. Reception unit 60, care facility evaluation reception unit 61, care facility staff evaluation reception unit 62, vital sign measurement result display unit 70, living situation recording unit 80, point target number of times display unit 90, visit designated person exclusion notification unit 100, time record Department 110, personal information acquisition department 120, personal information provision department 130, advertisement information acquisition department 140, conformity evaluation department 150, advertisement distribution department 160, advertisement fee acquisition department 170, advertisement fee distribution department 180, video storage department 190, visit evaluation Since the description overlaps with the description of the reception unit 200, the playback count counting unit 210, and the point allocation selection unit 220, the detailed description thereof will be omitted.
　訪問者指定機能は、介護施設２の入居者３から、介護施設２への訪問者４の指定を受け付ける（Ｓ１０：訪問者指定ステップ）。
　対話機能は、入居者３が訪問者４と面会の日時を相談するユーザーインターフェース画面を提供する（Ｓ２０：対話ステップ）。 The visitor designation function accepts the designation of the visitor 4 to the care facility 2 from the resident 3 of the care facility 2 (S10: visitor designation step).
The dialogue function provides a user interface screen in which the resident 3 consults with the visitor 4 on the date and time of the visit (S20: dialogue step).
　訪問予約機能は、訪問者指定部１０で受け付けられた訪問者４による訪問の予約を受け付ける（Ｓ３０：訪問予約ステップ）。
　面会記録機能は、入居者３が訪問者４と面会した日時を記録する（Ｓ４０：面会記録ステップ）。 The visit reservation function accepts a visit reservation by the visitor 4 received by the visitor designation unit 10 (S30: visit reservation step).
The visit record function records the date and time when the resident 3 meets the visitor 4 (S40: visit record step).
　ポイント付与機能は、訪問予約部３０によって受け付けられた訪問者４にポイントを付与する（Ｓ５０：ポイント付与ステップ）。
　評価受付機能は、訪問者による介護施設に対する評価の入力を受け付ける（Ｓ６０：評価受付ステップ）。 The point giving function gives points to the visitor 4 received by the visit reservation unit 30 (S50: point giving step).
The evaluation reception function accepts the input of the evaluation of the care facility by the visitor (S60: evaluation reception step).
　介護施設評価受付機能は、訪問者４による介護施設２の評価を受け付ける（Ｓ６１：介護施設評価受付ステップ）。
　介護施設職員評価受付機能は、訪問者４による介護施設職員の評価を受け付ける（Ｓ６２：介護施設職員評価受付ステップ）。 The long-term care facility evaluation reception function accepts the evaluation of the long-term care facility 2 by the visitor 4 (S61: long-term care facility evaluation reception step).
The long-term care facility staff evaluation reception function accepts the evaluation of the long-term care facility staff by the visitor 4 (S62: long-term care facility staff evaluation reception step).
　バイタルサイン測定結果表示機能は、入居者３のバイタルサインの測定結果を表示する（Ｓ７０：バイタルサイン測定結果表示ステップ）。
　生活状況記録機能は、入居者３の生活状況を記録する（Ｓ８０：生活状況記録ステップ）。 The vital sign measurement result display function displays the vital sign measurement result of the resident 3 (S70: vital sign measurement result display step).
The living condition recording function records the living condition of the resident 3 (S80: living condition recording step).
　ポイント対象回数表示機能は、ポイント付与部５０が付与するポイントの対象回数を表示する（Ｓ９０：ポイント対象回数表示ステップ）。
　訪問指定者除外通知機能は、指定された訪問者４を除外する通知を発する（Ｓ１００：訪問指定者除外通知ステップ）。 The point target number display function displays the target number of points given by the point giving unit 50 (S90: point target number display step).
The designated visitor exclusion notification function issues a notification to exclude the designated visitor 4 (S100: Visit designated person exclusion notification step).
　時間記録機能は、訪問者４が来館する際の入館時間および退館時間を記録する（Ｓ１１０：時間記録ステップ）。
　個人情報取得機能は、入居者３及び訪問者４の個人情報を取得する（Ｓ１２０：個人情報取得ステップ）。 The time recording function records the entrance time and the exit time when the visitor 4 visits the museum (S110: time recording step).
The personal information acquisition function acquires the personal information of the resident 3 and the visitor 4 (S120: personal information acquisition step).
　個人情報提供機能は、個人情報を広告主に提供する（Ｓ１３０：個人情報提供ステップ）。
　広告情報取得機能は、広告主から広告及び当該広告に係る広告情報を取得する（Ｓ１４０：広告情報取得ステップ）。 The personal information providing function provides personal information to the advertiser (S130: personal information providing step).
The advertisement information acquisition function acquires an advertisement and advertisement information related to the advertisement from the advertiser (S140: advertisement information acquisition step).
　適合評価機能は、個人情報と広告情報との適合度合いの評価を行う（Ｓ１５０：適合評価ステップ）。
　広告配信機能は、評価によって適合した広告情報に対応する広告を、当該広告情報と適合した個人情報の持ち主のもとへ配信する（Ｓ１６０：広告配信ステップ）。 The conformity evaluation function evaluates the degree of conformity between personal information and advertising information (S150: conformity evaluation step).
The advertisement distribution function delivers an advertisement corresponding to the advertisement information conforming to the evaluation to the owner of the personal information conforming to the advertisement information (S160: advertisement distribution step).
　広告料取得機能は、広告配信部１６０によって配信された広告の広告主から広告料を取得する（Ｓ１７０：広告料取得ステップ）。
　広告料分配機能は、広告料を介護施設２の運営者に分配する（Ｓ１８０：広告料分配ステップ）。 The advertisement fee acquisition function acquires the advertisement fee from the advertiser of the advertisement delivered by the advertisement distribution unit 160 (S170: advertisement fee acquisition step).
The advertising fee distribution function distributes the advertising fee to the operator of the nursing care facility 2 (S180: Advertising fee distribution step).
　映像保存機能は、入居者３と訪問者４とが面会する際にカメラ３１５により撮影される映像を保存する（Ｓ１９０：映像保存ステップ）。
　面会評価受付機能は、ロボット３０２を用いた面会に対する入居者３の評価を受け付ける（Ｓ２００：面会評価受付ステップ）。 The video saving function saves the video taken by the camera 315 when the resident 3 and the visitor 4 meet (S190: video saving step).
The visit evaluation reception function accepts the evaluation of the resident 3 for the visit using the robot 302 (S200: visit evaluation reception step).
　再生回数カウント機能は、映像保存部１９０に保存された映像の入居者３による再生回数をカウントする（Ｓ２１０：再生回数カウントステップ）。
　ポイント割当選択機能は、ポイントが付与される対象者を選択する（Ｓ２２０：ポイント割当選択ステップ）。 The playback count function counts the number of playbacks of the video stored in the video storage unit 190 by the resident 3 (S210: playback count count step).
The point allocation selection function selects a target person to which points are to be granted (S220: point allocation selection step).
　上記した第２実施形態によれば、遠隔操作されるロボット３０２を介して面談を行うことができるため、入居者３若しくは訪問者４のいずれかが遠隔地にいる場合であっても面会をおこなうことができる。 According to the second embodiment described above, since the interview can be conducted via the remotely controlled robot 302, the interview is conducted even when either the resident 3 or the visitor 4 is in a remote place. be able to.
　さらに、第２実施形態によれば、広告主から得た広告料はポイントの原資にすることができるので、入居者３の経済的負担を軽減させることができる。 Furthermore, according to the second embodiment, the advertising fee obtained from the advertiser can be used as a source of points, so that the financial burden on the resident 3 can be reduced.
　さらに、第２実施形態によれば、広告主は入居者３及び訪問者４の個人情報を取得することができるので、入居者３及び訪問者４の属性に応じた商品及びサービスを提供し、購買に結び付けることが出来る。 Further, according to the second embodiment, since the advertiser can acquire the personal information of the resident 3 and the visitor 4, the advertiser can provide the products and services according to the attributes of the resident 3 and the visitor 4. It can be linked to purchase.
　本発明は上記した第２実施形態に係る介護施設支援装置３０１に限定されるものではなく、特許請求の範囲に記載した本開示の要旨を逸脱しない限りにおいて、その他種々の変形例、若しくは応用例により実施可能である。 The present invention is not limited to the nursing care facility support device 301 according to the second embodiment described above, and various other modifications or applications are provided as long as the gist of the present disclosure described in the claims is not deviated. It can be carried out by.
　１　介護施設支援装置
　２　介護施設
　３　入居者
　４　訪問者
　５　ネットワーク
　１０　訪問者指定部
　２０　対話部
　３０　訪問予約部
　４０　面会記録部
　５０　ポイント付与部
　６０　評価受付部
　６１　介護施設評価受付部
　６２　介護施設職員評価受付部
　７０　バイタルサイン測定結果表示部
　８０　生活状況記録部
　９０　ポイント対象回数表示部
　１００　訪問指定者除外通知部
　１１０　時間記録部
　１２０　個人情報取得部
　１３０　個人情報提供部
　１４０　広告情報取得部
　１５０　適合評価部
　１６０　広告配信部
　１７０　広告料取得部
　１８０　広告料分配部
　１９０　映像保存部
　２００　面会評価受付部
　２１０　再生回数カウント部
　２２０　ポイント割当選択部
　３０１　介護施設支援装置
　３０２　ロボット
　３０２ａ　ロボット（入居者）
　３０２ｂ　ロボット（訪問者）
　３０３　情報処理装置
　３０４　通信インターフェース
　３０５　ＲＯＭ
　３０６　ＲＡＭ
　３０７　記憶部
　３０８　ＣＰＵ
　３０９　入出力インターフェース
　３１０　入力装置
　３１１　出力装置
　３１２　ロボット本体
　３１３　モニター
　３１４　駆動部
　３１５　カメラ
　３１６　マイク
　３１７　スピーカ
　３２４　通信インターフェース
　３２５　ＲＯＭ
　３２６　ＲＡＭ
　３２７　記憶部
　３２８　ＣＰＵ
　３２９　入出力インターフェース
　３３０　入力装置
　３３１　出力装置
　３３４　指令受付部
　３３５　撮影部
　３３６　表示部
　３３７　音声受付部
　３３８　走行制御部
　３３９　ＶＲ装置
　３４０　音出力部
　３４４　通信インターフェース
　３４５　ＲＯＭ
　３４６　ＲＡＭ
　３４７　記憶部
　３４８　ＣＰＵ
　３４９　入出力インターフェース
　３４０　入力装置
　３４１　出力装置
　３５０　家族
　３５１　老人
　３５２　入力装置
　３５３　出力装置 1 Long-term care facility support device 2 Long-term care facility 3 Resident 4 Visitor 5 Network 10 Visitor designation department 20 Dialogue department 30 Visit reservation department 40 Visit record department 50 Point granting department 60 Evaluation reception department 61 Nursing care facility evaluation reception department 62 Nursing facility staff Evaluation reception department 70 Vital sign measurement result display unit 80 Living situation recording unit 90 points Target number of times display unit 100 Visit designated person exclusion notification unit 110 Hours recording unit 120 Personal information acquisition department 130 Personal information provision department 140 Advertising information acquisition department 150 Conformity evaluation Department 160 Advertising Distribution Department 170 Advertising Fee Acquisition Department 180 Advertising Fee Distribution Department 190 Video Storage Department 200 Visit Evaluation Reception Department 210 Number of Views Counting Department 220 Point Allocation Selection Department 301 Nursing Care Facility Support Device 302 Robot 302a Robot (Resident)
302b Robot (visitor)
303 Information processing device 304 Communication interface 305 ROM
306 RAM
307 Storage unit 308 CPU
309 Input / output interface 310 Input device 311 Output device 312 Robot body 313 Monitor 314 Drive unit 315 Camera 316 Microphone 317 Speaker 324 Communication interface 325 ROM
326 RAM
327 Storage unit 328 CPU
329 Input / output interface 330 Input device 331 Output device 334 Command reception unit 335 Shooting unit 336 Display unit 337 Voice reception unit 338 Travel control unit 339 VR device 340 Sound output unit 344 Communication interface 345 ROM
346 RAM
347 Storage unit 348 CPU
349 I / O interface 340 Input device 341 Output device 350 Family 351 Elderly 352 Input device 353 Output device

Claims (25)

  1. 　介護施設の入居者から、前記介護施設への訪問者の指定を受け付ける訪問者指定部と、
    　前記訪問者指定部で受け付けられた前記訪問者による訪問の予約を受け付ける訪問予約部と、
    　前記訪問予約部によって受け付けられた前記訪問者にポイントを付与するポイント付与部と、
    　前記訪問者による前記介護施設に対する評価の入力を受け付ける評価受付部を備え、
    　前記ポイント付与部は、前記評価受付部によって前記訪問者からの評価を受け付けた場合、前記訪問者に追加のポイントを付与することを特徴とする介護施設支援装置。     The visitor designation department that accepts the designation of visitors to the long-term care facility from the residents of the long-term care facility,
    A visit reservation department that accepts visit reservations by the visitor received by the visitor designation department, and a visit reservation department that accepts visit reservations by the visitor.
    A point-giving unit that grants points to the visitor received by the visit reservation unit, and a point-giving unit.
    It is equipped with an evaluation reception unit that accepts the input of evaluations for the nursing care facility by the visitor.
    The point giving unit is a nursing care facility support device characterized in that when an evaluation from the visitor is received by the evaluation receiving unit, additional points are given to the visitor.
  2. 　前記入居者が前記訪問者と面会した日時を記録する面会記録部をさらに備え、
    　前記ポイント付与部は、前記面会記録部から前記訪問者が前記入居者と面会した通知を受けると所定のポイントを前記訪問者に付与することを特徴とする請求項１に記載の介護施設支援装置。     Further equipped with a visit recording section for recording the date and time when the resident met the visitor.
    The nursing care facility support device according to claim 1, wherein the point giving unit gives a predetermined point to the visitor when the visitor receives a notification from the visit recording unit that the visitor has met the resident. ..
  3. 　前記訪問者の面会は、前記入居者と共に外出する面会外出を含み、前記ポイント付与部は、面会記録部から前記訪問者が前記入居者と面会外出した通知を受けると前記入居者との前記面会よりも前記面会外出の場合により多くのポイントを付与することを特徴とする請求項１または２に記載の介護施設支援装置。 The visitor's visit includes a visit outing with the resident, and the point granting department receives a notification from the visit recording department that the visitor has gone out of the visit with the resident and the visit with the resident. The nursing care facility support device according to claim 1 or 2, wherein more points are given when going out of the visit.
  4. 　前記評価受付部は、前記訪問者による介護施設の評価を受け付ける介護施設評価受付部と、前記訪問者による介護施設職員の評価を受け付ける介護施設職員評価受付部とを含むことを特徴とする請求項１に記載の介護施設支援装置。 The claim is characterized in that the evaluation reception unit includes a long-term care facility evaluation reception unit that receives the evaluation of the long-term care facility by the visitor and a long-term care facility staff evaluation reception unit that receives the evaluation of the long-term care facility staff by the visitor. The long-term care facility support device according to 1.
  5. 　前記ポイント付与部は、前記訪問者が介護施設評価受付部および介護施設職員評価受付部に評価を入力するごとに前記訪問者にポイントを付与することを特徴とする請求項１～４のいずれか１項に記載の介護施設支援装置。 The point-giving unit is any one of claims 1 to 4, wherein points are given to the visitor each time the visitor inputs an evaluation to the long-term care facility evaluation reception unit and the long-term care facility staff evaluation reception unit. The long-term care facility support device described in item 1.
  6. 　前記ポイント付与部は、前記訪問者が選定した任意のポイントカードにポイントを付与することを特徴とする請求項１～５のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 5, wherein the point giving unit gives points to an arbitrary point card selected by the visitor.
  7. 　前記入居者が前記訪問者と面会の日時を相談するユーザーインターフェース画面を提供する対話部をさらに備える請求項１～６のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 6, further comprising a dialogue unit that provides a user interface screen for the resident to consult with the visitor on the date and time of the visit.
  8. 　前記入居者のバイタルサインの測定結果を表示するバイタルサイン測定結果表示部をさらに備える請求項１～７のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 7, further comprising a vital sign measurement result display unit for displaying the vital sign measurement result of the resident.
  9. 　前記入居者の生活状況を記録する生活状況記録部をさらに備える請求項１～８のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 8, further comprising a living condition recording unit for recording the living condition of the resident.
  10. 　前記ポイント付与部が付与するポイントの対象回数を表示するポイント対象回数表示部をさらに備える請求項１～９のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 9, further comprising a point target number display unit that displays the target number of points given by the point granting unit.
  11. 　前記指定された訪問者を除外する通知を発する訪問指定者除外通知部をさらに備える請求項１～１０のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 10, further comprising a visit designated person exclusion notification unit that issues a notification for excluding the designated visitor.
  12. 　前記訪問者が来館する際の入館時間および退館時間を記録する時間記録部をさらに備える請求項１～１１のいずれか１項に記載の介護施設支援装置。 The nursing care facility support device according to any one of claims 1 to 11, further comprising a time recording unit for recording the entrance time and the exit time when the visitor visits the museum.
  13. 　前記入居者及び前記訪問者の個人情報を取得する個人情報取得部と、
    　前記個人情報を広告主に提供する個人情報提供部と、
    　前記広告主から広告及び当該広告に係る広告情報を取得する広告情報取得部と、
    　前記個人情報と前記広告情報との適合度合いの評価を行う適合評価部と、
    　前記評価によって適合した広告情報に対応する前記広告を、当該広告情報と適合した前記個人情報の持ち主のもとへ配信する広告配信部と、
    　前記広告配信部によって配信された前記広告の広告主から広告料を取得する広告料取得部と、
    　前記広告料を前記介護施設の運営者に分配する広告料分配部と、
    をさらに備えることを特徴とする請求項１～１２のいずれか１項に記載の介護施設支援装置。     The personal information acquisition department that acquires the personal information of the resident and the visitor,
    The personal information providing department that provides the personal information to the advertiser,
    The advertisement information acquisition department that acquires advertisements and advertisement information related to the advertisements from the advertiser,
    A conformity evaluation unit that evaluates the degree of conformity between the personal information and the advertisement information,
    An advertisement distribution unit that distributes the advertisement corresponding to the advertisement information conforming to the evaluation to the owner of the personal information conforming to the advertisement information.
    The advertisement fee acquisition unit that acquires the advertisement fee from the advertiser of the advertisement distributed by the advertisement distribution unit, and the advertisement fee acquisition unit.
    An advertising fee distribution unit that distributes the advertising fee to the operator of the nursing care facility,
    The nursing care facility support device according to any one of claims 1 to 12, further comprising.
  14. 　前記個人情報は、前記入居者及び前記訪問者に関する少なくとも性別、年齢、居住地域、家族構成、学歴、職歴、趣味、病歴、または障害に関する情報を含むことを特徴とする請求項１３に記載の介護施設支援装置。 The long-term care according to claim 13, wherein the personal information includes information on at least gender, age, residential area, family structure, educational background, work history, hobbies, medical history, or disability regarding the resident and the visitor. Facility support device.
  15. 　請求項１～１４のいずれか１項に記載の介護施設支援装置は、さらに、ロボットと、前記ロボットと通信可能な情報処理装置とを備えていて、
    　前記ロボットは、モニターと、カメラと、スピーカと、マイクと、を有し、
    　前記情報処理装置は、
    　前記ロボットへの指令を受け付ける指令受付部と、
    　前記モニターに表示する映像を撮影する撮影部と、
    　前記カメラで撮影された映像を表示する表示部と、
    　前記スピーカから出力するための音声を受け付ける音声受付部と、
    　前記マイクが集音した音を出力する音出力部と、を有する
    ことを特徴とする介護施設支援装置。     The nursing care facility support device according to any one of claims 1 to 14 further includes a robot and an information processing device capable of communicating with the robot.
    The robot has a monitor, a camera, a speaker, and a microphone.
    The information processing device
    A command reception unit that receives commands to the robot, and
    A shooting unit that shoots the image displayed on the monitor, and
    A display unit that displays images taken by the camera, and
    An audio reception unit that receives audio for output from the speaker, and
    A nursing care facility support device characterized by having a sound output unit that outputs the sound collected by the microphone.
  16. 　前記入居者が前記情報処理装置を操作し、前記ロボットを遠隔操作して前記訪問者と面会することを特徴とする請求項１５に記載の介護施設支援装置。 The nursing care facility support device according to claim 15, wherein the resident operates the information processing device and remotely controls the robot to meet with the visitor.
  17. 　前記訪問者が前記情報処理装置を操作し、前記ロボットを遠隔操作して前記入居者と面会することを特徴とする請求項１５または１６に記載の介護施設支援装置。 The nursing care facility support device according to claim 15 or 16, wherein the visitor operates the information processing device and remotely controls the robot to meet with the resident.
  18. 　前記ロボットは、当該ロボットを走行可能にする駆動部をさらに有し、
    　前記情報処理装置は、前記駆動部を遠隔操作する走行制御部をさらに有することを特徴とする請求項１５～１７のいずれか１項に記載の介護施設支援装置。     The robot further has a drive unit that enables the robot to travel.
    The nursing care facility support device according to any one of claims 15 to 17, wherein the information processing device further includes a traveling control unit that remotely controls the drive unit.
  19. 　前記情報処理装置は、ＶＲ装置をさらに有し、
    　前記ＶＲ装置に前記表示部及び前記音出力部が備えられることを特徴とする請求項１５～１８のいずれか１項に記載の介護施設支援装置。     The information processing device further includes a VR device.
    The nursing care facility support device according to any one of claims 15 to 18, wherein the VR device includes the display unit and the sound output unit.
  20. 　前記入居者と前記訪問者とが面会する際に前記カメラにより撮影される映像を保存する映像保存部がさらに備えられていることを特徴とする請求項１５～１９のいずれか１項に記載の介護施設支援装置。 The invention according to any one of claims 15 to 19, further comprising a video storage unit that stores a video image taken by the camera when the resident and the visitor meet. Nursing care facility support device.
  21. 　前記ロボットを用いた面会に対する前記入居者の評価を受け付ける面会評価受付部をさらに備え、
    　前記ポイント付与部は、前記面会評価受付部が受け付けた前記入居者の評価が所定以上であることを条件に前記訪問者にポイントを付与することを特徴とする請求項１５～２０のいずれか１項に記載の介護施設支援装置。     It is further equipped with a visit evaluation reception unit that receives the evaluation of the resident for the visit using the robot.
    Any one of claims 15 to 20, wherein the point giving unit gives points to the visitor on the condition that the evaluation of the resident received by the visit evaluation reception unit is equal to or higher than a predetermined value. The long-term care facility support device described in the section.
  22. 　前記映像保存部に保存された前記映像の前記入居者による再生回数をカウントする再生回数カウント部をさらに備え、
    　前記ポイント付与部は、前記入居者による前記映像の再生回数が所定回数以上であることを条件に前記訪問者にポイントを付与することを特徴とする請求項２０に記載の介護施設支援装置。     Further, a playback number counting unit for counting the number of playbacks of the video stored in the video storage unit by the resident is provided.
    The nursing care facility support device according to claim 20, wherein the point giving unit gives points to the visitor on the condition that the number of times the video is played by the resident is equal to or greater than a predetermined number of times.
  23. 　ポイントが付与される対象者を選択するポイント割当選択部をさらに備え、
    　前記ポイント付与部は、前記訪問者に代えて前記ポイント割当選択部により選択された対象者にポイントを付与することを特徴とする請求項１～２２のいずれか１項に記載の介護施設支援装置。     It also has a point allocation selection unit that selects the target person to whom points will be awarded.
    The nursing care facility support device according to any one of claims 1 to 22, wherein the point giving unit gives points to a target person selected by the point allocation selection unit on behalf of the visitor. ..
  24. 　介護施設の入居者から、前記介護施設への訪問者の指定を受け付ける訪問者指定ステップと、
    　前記訪問者指定ステップで受け付けられた前記訪問者による訪問の予約を受け付ける訪問予約ステップと、
    　前記訪問予約ステップで受け付けられた前記訪問者にポイントを付与するポイント付与ステップと、
    　前記訪問者による前記介護施設に対する評価の入力を受け付ける評価受付ステップを備え、
    　前記ポイント付与ステップでは、前記評価受付ステップで前記訪問者からの評価を受け付けた場合、前記訪問者に追加のポイントが付与されることを特徴とする
    介護施設支援方法。     A visitor designation step that accepts the designation of a visitor to the long-term care facility from a resident of the long-term care facility, and
    A visit reservation step that accepts a visit reservation by the visitor received in the visitor designation step, and a visit reservation step.
    A point awarding step for awarding points to the visitor received in the visit reservation step, and a point awarding step.
    It is provided with an evaluation reception step that accepts the input of the evaluation for the care facility by the visitor.
    In the point awarding step, a care facility support method characterized in that when an evaluation from the visitor is received in the evaluation receiving step, additional points are given to the visitor.
  25. 　コンピュータに、
    　介護施設の入居者から、前記介護施設への訪問者の指定を受け付ける訪問者指定機能と、
    　前記訪問者指定機能により受け付けられた前記訪問者による訪問の予約を受け付ける訪問予約機能と、
    　前記訪問予約機能により受け付けられた前記訪問者にポイントを付与するポイント付与機能と、
    　前記訪問者による前記介護施設に対する評価の入力を受け付ける評価受付機能を備え、
    　前記ポイント付与機能により、前記評価受付機能によって前記訪問者からの評価が受け付けられた場合、前記訪問者に追加のポイントが付与されることを特徴とする
    介護施設支援プログラム。     On the computer
    A visitor designation function that accepts the designation of visitors to the long-term care facility from residents of the long-term care facility, and
    A visit reservation function that accepts a visit reservation by the visitor received by the visitor designation function, and a visit reservation function that accepts a visit reservation by the visitor.
    A point giving function that gives points to the visitor received by the visit reservation function, and a point giving function.
    It has an evaluation reception function that accepts the input of evaluation for the nursing care facility by the visitor.
    A nursing care facility support program characterized in that when an evaluation from the visitor is received by the evaluation reception function by the point giving function, additional points are given to the visitor.
PCT/JP2021/004703 2020-02-10 2021-02-09 Nursing home assistance device, nursing home assistance method, and nursing home assistance program WO2021161977A1 (en)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001265881A (en) * 2000-03-22 2001-09-28 Hospital Net:Kk Message transmission device and message transmission and reception system
JP2002132894A (en) * 2000-10-27 2002-05-10 Shimizu Corp System and method for facility diagnosis and recording medium
JP2013222269A (en) * 2012-04-13 2013-10-28 Fujitsu Frontech Ltd Visiting management system, retrieval server for the same and program

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2001265881A (en) * 2000-03-22 2001-09-28 Hospital Net:Kk Message transmission device and message transmission and reception system
JP2002132894A (en) * 2000-10-27 2002-05-10 Shimizu Corp System and method for facility diagnosis and recording medium
JP2013222269A (en) * 2012-04-13 2013-10-28 Fujitsu Frontech Ltd Visiting management system, retrieval server for the same and program

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